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060719 Friday Staff Report I;' "` City Manager's Office DENTON 215 E. McKinney St., Denton, TX 76201 • (940) 349-8307 MEMORANDUM DATE: June 7, 2019 TO: The Honorable Mayor Watts and Council Members FROM: Todd Hileman, City Manager SUBJECT: Friday Staff Report I. Council Schedule A. Meetings 1. Public Utilities Board Meeting on Monday, June 40, 2049 at 9:00 a.m. in the City Council Work Session Room. 2. Historic Landmark Commission on Monday,June 10,2019 at 5:30 p.m.in the City Council Work Session Room. 3. Library Board on Monday,June 10,2019 at 5:30 p.m. at Emily Fowler Central Library, 502 Oakland St. 4. Mobility Committee Meeting on Tuesday, June 11, 2019 at 9:00 a.m. in the City Council Work Session Room. 5. Council Photo on Tuesday, June 11, 2019 at 1:30 p.m. in the City Council Work Session Room 6. Work Session of the City Council on Tuesday, June 11, 2019 at 3:00 p.m. in the City Council Work Session Room followed by a Regular Meeting in the Council Chambers at 6:30 p.m. 7. Economic Development Partnership Board on Wednesday, June 12, 2019 at 11:00 a.m. in the City Council Work Session Room. 8. Agenda Committee Meeting Wednesday, June 12, 2019 at 2:30 p.m. in the City Manager's Conference Room. 9. Board of Ethics Meeting on Wednesday, June 12, 2019 at 5:30 p.m. in the City Hall Conference Room. OUR CORE VALUES Integrity • Fiscal Responsibility • Transparency • Outstanding Customer Service 10. Downtown Task Force on Thursday, June 13, 2019 at 8:30 a.m. in the City Council Work Session Room. 11. Bond Advisory Committee on Thursday, June 13, 2019 at 6:00 p.m. at the Public Safety Training Center. 12. Development Code Review Committee Meeting on Friday, June 14, 2019 at 11:00 a.m. in the City Council Work Session Room. B. Upcoming Events 1. Denton Chamber of Commerce Membership Luncheon & Meeting on Friday, June 14,2019 at 11:30 a.m at the UNT Gateway Center, 801 North Texas Blvd. II. General Information & Status Update A. Naming Policy Follow Up-On May 6, Council Member Armintor asked whether there are any State of Texas or Denton County laws impacting or prohibiting the City's naming policy. Because the naming rights policy adopted by the City is limited to the naming of City-owned buildings and facilities, neither state nor county law prohibits the enacting of the policy or the practice/procedure. Section 2165.005 of the State Government Code controls the naming of both state- owned buildings and those buildings financed under Chapter 1232 of the same code (which is financing through state funding). The State Code also states the Texas Facilities Commission shall submit names proposed for new state buildings or to rename existing buildings. Proposed names for buildings to be used as a state or regional headquarters by a state agency are submitted to the presiding officers of the House of Representatives and the Senate. The name proposed to be used as a state or regional headquarters may be approved and authorized only by a concurrent resolution passed by the legislature and signed by the governor. Names submitted for state buildings which will be used as a local headquarters by a state agency are submitted to the presiding officers of the House of Representatives and the Senate and the members of each body in whose district the building is located. The name proposed to be used as a local headquarters by a state agency may be approved and authorized only with the consent of the governor and the presiding officers of the House of Representatives and the Senate. A building that will be used as a state or regional headquarters for a state agency, other than a university building, a secure correctional facility operated by the Texas Juvenile Justice Department, or a prison, may bear the name of a person only if the person is deceased and was significant in the state's history. Parks and Recreation staff also spoke to several employees with Denton County, including members from Facilities, Economic Development, and the Commissioners Court. They were told there was not a formal naming policy for the County, only that if naming a facility is proposed it is processed through the 2 Commissioners Court, who makes the final decision. Staff contact: Gary Packan, Parks and Recreation B. Vendor Outreach Symposium — Procurement staff hosted a table at a vendor outreach event hosted by North Texas Tollway Association (NTTA) on Wednesday, June 5, 2019. The event was held at The Patterson-Appleton Arts Center as an outreach effort by the Business Diversity and Procurement Departments of NTTA for suppliers/contractors/vendors in and around Denton County who are interested in doing business with NTTA along with other participating buying entities and want to promote and strengthen their business network. The event had approximately 80 attendees. Below is a photo of Procurement staff at the City of Denton's booth. Staff contact: Cassey Ogden, Procurement and Compliance MMM �r�AhiTS � iR SUC6�5S --- �� r Pictured above: Tabitha Millsop, Contract Administration Supervisor(left) and Laura Hermosillo, Logistics Supervisor(right) at the Vendor Outreach Symposium C. 2020 TxDOT Green Ribbon Program — The Green Ribbon Project is a program established by the State Legislature in 1999 to allocate funding for landscaping and other enhancement activities in TxDOT districts that have air quality non- attainment and near non-attainment counties. The program's goal is to establish trees and plants in state highway rights-of-way to help mitigate the effects of air pollution. 3 Staff attended a mandatory Green Ribbon Workshop on May 24 in anticipation of a future grant opportunity. At the meeting, staff was informed that TxDOT set the deadline for the FY 2020 Green Ribbon grant applications to May 31, which was only one week later. Staff immediately began to put together an application and conceptual design for landscaping of the medians along FM 2499 from FM 2181 (Teasley Ln.)to I-35E. Staff was able to complete the attached application within the very short timeframe allotted and submitted the application package on time. This year's Green Ribbon application is requesting $733,665.05 in funding to beautify FM 2499. In 2018, the City of Denton was allocated a grant for a total of $667,285 to improve landscaping along US380 during the current fiscal year. Staff contact: Drew Huffman, Parks and Recreation D. Living Wage Contracts — During the June 3 Council luncheon, Mayor Pro Tem Hudspeth requested an electronic version of the contract list that was provided during the Living Wage for City Contractors work session presentation. As requested, that list of contractors is attached to this report. Staff contact: Cassey Ogden, Procurement and Compliance E. Potential Program Items for the 87t' Texas Legislative Session — With the 86th Texas Legislative Session having ended on May 27, Staff will maintain a list of staff and council-generated ideas, issues, and concerns that may potentially be addressed in the 87th Legislative Session (set to begin in January 2021). In the months prior to the next Session, the City Council will utilize the list as it sets its legislative priorities and establishes the 2021 State Legislative Program. Staff contact: Ryan Adams, Public Affairs F. Restoration of Natural Streams—During the June 4 City Council meeting, Council Member Davis requested information on the financial impact to remove concrete drainage channels and return former creek beds to a more natural state. The attached presentation was shared with the Committee on the Environment on March 7, 2019 regarding estimated costs to return the drainage channel in Quakertown Park to its natural state. Based on current estimates, it would cost approximately $500,000 to remove the existing concrete and return an unlined channel with alternative channel armoring in Quakertown Park. Staff contact: Todd Estes, Capital Projects G. 1226 W Oak Street PropertX — On Thursday, Feb. 21, 2019, the Health and Building Standards Commission(HaBSCo) issued an order to the property owner at 1226 W Oak St to repair or demolish the substandard structures on the property within 90 days,or by May 27,2019.Community Improvement Services performed an inspection on June 4, 2019 and found that the structures were not addressed as ordered. A subsequent HaBSCo hearing is being scheduled for June 26,to comply with the minimum 10-day posting requirement in the newspaper, for the commission to determine whether the property has been brought into compliance or demolished as ordered. At which point, a final order may be entered regarding the properties and ordering demolition. If HaBSCo votes to approve such an order, the owner has a right to appeal within 30 days. 4 If the landlord has individuals who refuse to leave the property at his request, the landlord will need to proceed through the eviction process through the Denton County Justice of the Peace. The landlord/owner is the person who has the legal right to file evictions to remove individuals from the property. The City does not have authority to file evictions. However, City signs have been posted to warn individuals that this property is not safe to be on and there has been considerable outreach to offer services and assistance to tenants since Feb. 2019, as described in the attached Informal Staff Report No. 2019-109, which was distributed to Council on May 24, 2019. Staff will continue to provide updates on the status of the property as it proceeds through the required processes under local ordinances and state law. Staff contact: Sarah Kuechler, Public Affairs and Stephanie Neal, City Attorney's Office H. Emergency Medical Services—During the June 3 City Council Luncheon, Mayor Pro Tem Hudspeth requested additional information on Emergency Medical Services (EMS). The Fire Department provides EMS within a designated area of Denton County. Each year, a new agreement and ordinance is presented to the City Council for approval of the fee to provide County EMS services. The fee is based on the number of projected EMS calls and the rural square miles being served in the County. For FY 2018-19, the County is projected to pay $114,290 for 136 EMS calls covering 16.94 rural square miles. City and County residents who are transported by the Denton Fire Department will receive a bill based on services received during transport. Currently, non-residents do not pay any additional fees for transport. Fire Department EMS Fees are reviewed annually and adopted by Council through the budget process. Staff contact: Christine Taylor, Fire Department I. Hickory Creek Alignment Crossings — During the May 7 City Council meeting, staff was asked to provide an update and funding status of the veloweb (multi-use path) that is planned for the Hickory Creek floodplain, including information on the connectivity this proposed path would provide and options to receive North Central Texas Council of Governments (NCTCOG) funding for this project. According to NCTCOG website, "Many cities and counties in the region have developed and adopted bicycle master plans, trail master plans, or a combination of both. Various communities are also developing plans for local pedestrian networks and programs to provide safe routes to schools. Numerous cities and transportation agencies have adopted local policies for bicycle accommodations to encourage bicycling as a form of transportation. The number of locally adopted community bicycle and trail master plans in the region grows each year. These documents were used in the development of Mobility 2045 to ensure regional connectivity and continuity. The active transportation network in the region consists of 7,303 miles of regional shared-use paths (Regional Veloweb), supporting community shared-use paths, and the on-street bikeway network (including on-street wide shoulders in rural areas) in various stages of development. This network plays a key role in supporting Mobility 2045 and the implementation of the multimodal Complete Streets and transit infrastructure that assist in safely accommodating all travelers throughout the region." See attached 5 Mobility 2045 Plan and Bikeway Network in Denton County from NCTCOG's website. The current plan in the Hickory Creek floodplain is a 10' path on a least one side of Hickory Creek to allow for a dedicated trail, to be curvilinear with benches and trees. A connector will be under Hickory Creek at North and South Cross Timbers Parks connecting the two parks. Another Connector will be at Wheeler Ridge Park via the easement just east of Teasley. Staff found that NCTCOG veloweb graphics misrepresented funding status in Denton County. Corrections for sections marked as "funded" are outlined in the attached maps. Funding for the connectors or any additional trails, or paths will need to be allocated during an annual budget process. Staff contact: Marc Oliphant, Capital Projects J. Traffic Signal Study at Brinker/Quail Creek Update — Mayor Pro Tem Hudspeth has requested additional information regarding traffic counts at the intersection of Brinker and Quail Creek. Staff is currently waiting on the results of a traffic count that was conducted at the beginning of May to complete an analysis of the intersection and provide a recommendation for that intersection. Staff Contact: Pritam Deshmukh K. Glass and Plastic Reuse Art Project— During the May 21 City Council meeting, Council Member Armintor requested information on the potential use of glass and plastics for art projects. Reuse is preferable to recycling in the waste hierarchy and has a precedent in Denton with programs like SCRAP. Staff are currently researching program design and costs associated with using recyclable materials for public art and have found a diverse array of possible considerations. Program ideas and recommendations could be brought forward through the Public Art Committee and funding considerations may need to be brought forward from City Council.From a Solid Waste perspective,any materials needed for a project would need to be removed from the recycling stream prior to collection by the City. Ownership of the recyclables transfers once the materials are delivered to Pratt, the materials recycling facility. Staff Contact: Brian Boerner, Solid Waste L. Loop 288 Underpass Closure — Weather permitting, TxDOT will be closing the underpass at Loop 288 and I-35E beginning at 9:00 p.m. on June 7 and ending at 6:00 a.m. on June 8. This closure will facilitate the safe placement of bridge beams on the southbound side of the I-35E Bridge over Loop 288. Signed detours will be in place and delays can be expected. Motorists are urged to seek alternate routes. Staff contact: Stephanie Yates, Public Affairs M. Bonnie Brae St. Construction at Scripture Street — City Staff held two public information meetings on Thursday, May 30 and Thursday, June 6, regarding the next construction phase for the Bonnie Brae Capital Improvement Project at N. Bonnie Brae and Scripture Street.At both meetings, City staff answered residents, stakeholders, and property owner's questions,and provided information about the: • Overall Bonnie Brae Capital Improvement Project, • Upcoming phase of construction that will require a temporary full road closure of N. Bonnie Brae Street at the intersection of Scripture 6 Street beginning Monday, June 10 for 12 weeks to allow crews to safely complete construction • Detour routes in place and, • Resulting improvements of construction to traffic safety,congestion relief, and increased road capacity. Residents unable to attend a meeting can find the project information,detour maps, and the resources shared at each meeting on the City's construction and improvement website, Improving Denton.com. The temporary closure will begin as scheduled Monday, June 10, and residents can stay updated on project status and timeline updates through the City's social media and Improving Denton throughout the duration of the project. Staff contact: Stephanie Yates N. Fire Department Youth Summer Camp — The Fire Department will host its first youth camp June 17— 21, 2019 at Station 7, located at 4201 Vintage Blvd. The week-long camp will focus on firefighting as a career while learning teamwork and problem-solving skills within a controlled environment. Students will experience a wide range of activities including CPR, rappelling, and basic firefighting skills. The 24 students selected for camp have successfully completed fourth grade within Denton Independent School District and were selected by a variety of DISD Administrators. The City Council and public are invited to attend the Fire Camp Graduation Ceremony on June 21. Please see the attached invitation for more information. Staff contact: Captain Jason Eddington, Fire Department O. City Initiated Zoning hanges Public Hearing—As a part of the Draft Zoning Map Update, Development Services staff have prepared recommendations for City Initiated Zoning Changes. The Zoning Changes are identified by areas and further organized in groups. Currently there are three groups of proposed zoning changes, with the first group will be included on the June 11 City Council agenda. The June 11 meeting will include 22 zoning changes for Council consideration. Each item represents an area where parcels are being proposed with a single zoning district that is suitable for the area and is consistent with the City's vision. Staff requests that the Mayor open the Public Hearing for all 22 items, which will be followed by a single staff presentation for all items at one time. After staffs presentation, Mayor Watts will announce the ability for public comments. Once the last public comment is heard, the Mayor will close the Public Hearing for all 22 items and ask for Council discussion. The next step is to consider each item separately. The Mayor will read the first Public Hearing caption, have a Council discussion, wait a motion, and then take a vote. This will be repeated for each individual caption. This process will mirror the process used at the May 29 Planning & Zoning Commission meeting, the Public Hearings can be found starting at 1:22 of the video, which can be found online at: hqps:Hdentontx.new.swagit.com/videos/28780. Please note that Areas 8 and 9 are not included for consideration on June 11. Both will be re-noticed and scheduled for an upcoming City Council meeting. Staff contact: Ron Menguita, Development Services P. City of Denton Wins 2019 TAMI Awards — The City of Denton was recognized by the Texas Association of Municipal Information Officers (TAMIO) on Thursday, June 6 at the Annual Conference and TAMI Awards Banquet. The TAMI Awards recognize outstanding communication by Texas communities in a variety of categories. The City of Denton won awards in the following categories: • First Place TAMI—Best App: Engage Denton • First Place TAMI — Video Public Service Announcement (Marketing): Libraries Rock! Summer Reading Challenge 2018 • Award of Honor— Special Publication(Print): 2019 Construction Guide • Award of Honor — Best use of Social Media (Unplanned): Dog P Introduction Video Staff contact: Ryan Adams, Public Affairs Q. American Legion Senior Center Alternative Development Plan—On June 5,2019, Planning and Zoning Commission unanimously approved the Alternative Development Plan for the expansion of the American Legion Senior Center at Fred Moore Park. This Alternative Development Plan, the result of months of collaboration between the Planning Department,the Parks Department,and Eikon, makes possible a site and building design that provides more space and landscaping between the new building expansion and the neighborhood across the Lakey Street, that more closely aligns the new expansion building with existing north building to which it will be attached, and that better preserves the natural environment of the park. In addition, this ADP provides for a dramatic improvement in the location of the dumpsters for the Senior Center. The dumpsters, currently located directly adjacent to Wilson Street and unscreened from the neighborhood across the street, will, in the new design, be set back from the street, hidden within a masonry enclosure, and screened by landscaping and newly planted trees. The access drive for the dumpsters will be available on non- pickup days as a loading and parking area for the Senior Center. The attached site plan shows details of dumpster relocation and added trees and landscaping. Staff contact, Sean Jacobson, Development Services IL Upcoming Community Events and Meetings A. Events 1. Fire Camp Graduation—Friday,June 21 beginning at 6:00 p.m. with a cookout, Ceremony begins at 7:00 p.m. at Denton Fire Station No. 7 (4201 Vintage Blvd.); Staff contact: Captain Jason Eddington, Fire Department B. Community Meetings 1. South Lakes Park Public Meeting—Thursday,June 13 beginning at 6:00 p.m. 8 at South Lakes Park Pavilion#2 (556 Hobson Ln.); Staff contact: Gary Packan, Parks and Recreation I. Attachments A. 2020 Green Ribbon Submittal ...............................................................................10 B. Services Contracts Procured Through Formal Solicitation Process......................35 C. Quakertown Drainage Presentation.......................................................................37 D. Informal Staff Report No. 2019-109 2116 W. Oak St...........................................41 E. Hickory Creek Alignment Crossings NCTCOG....................................................50 F. Fire Camp Graduation—City Council Invitation ..................................................53 G. Fred Moore Park Site Plan.....................................................................................54 II. Informal Staff Reports A. 2019-104 Credit and Collections .........................................................................55 B. 2019-119 Robson Ranch Wastewater Diversion .................................................73 C. 2019-120 Coordinated Entry System and Housing Priority List ........................76 D. 2019-121 North Branch Library Fence Replacement .......................................102 III. Council Information A. Council Meeting Requests for Information........................................................104 B. Other Council Requests for Information............................................................106 C. Council Calendar................................................................................................107 D. Draft Agenda for June 18...................................................................................110 E. Future Work Session Items ................................................................................116 F. Street Construction Report.................................................................................117 9 * RD DEADLINE: 05/31/2019 5:00 PM Texas Department A P P L I CAT I O N of Tn rasportation GREEN RIBBON FY2020 GREEN RIBBON PROGRAM COORDINATOR: EMAIL: Thomas Hubacek, RLA, CLARB Thomas.Hubacek@txdot.gov Dallas-District Landscape Architect Send PDF via email(Application&Attachments) 4625 E.US80 Mesquite,Texas 75150 AMOUNT REQUESTING: $733,665.05 REQUIRED INFORMATION Agency Name: City of Denton Tel:940-349-8275 Title: FM 2499 Green Ribbon Project Email:jason.donnell@cityofdenton.com Address: 901 Texas St.STE B City: Denton Zip Code: 76209 (Print)Agreement Signer: Gary Packan gary.packan@cityofdenton.com Title: Director of Parks and Recreation Proj.Manager/Consultant: Erin Brooke Fredi, PLA(E.Brooke Associates, LLC) Tel:817-219-2665 Address: 8624 Ferguson Rd.#571642 Email:erin@ebrooke.com City: Dallas Zip Code:75228 Will this be let as a Local Government Project Yes or No: No Is this local entity(or consultant)certified in TxDOT's Local Government Project Procedures(LGPP)Yes or No: No-will attend PROJECT INFORMATION CSJ or Project#:I Highway: FM 2499 Project Limits From: Teasley Lane Project Limits To: Interstate 35E SCOPE OF WORK Scope of work should be detailed enough to explain location, size and concept of the project. TxDOT has recently completed construction of FM 2499 Section 5.The mediians are currently turf grass with no other enhancements. The City of Denton wishes to provide landscape enhancements within the TxDOT right of way at the following locations: 11 adjacent medians along FM 2499 beginning at FM 2181 (Teasley Lane)to the south and ending at 135E to the north.The enhancements consist of tree plantings, native grass and shurb planting,concrete edging,and associated irrigation. The southern medians along FM 2499 served as a gateway into the City of Denton with the medians being highly visible at all speeds. The vegetation will serve to help decrease glare of oncoming traffic,enhance quality of life,contribute to the identity of Denton, reduce air,light, and sound pollution,reduce heat island effects,contribute to wildlife,assist in creating"place",assist in wayfinding and the asthetic qualities to create a calming effect.The plant material selection will consist of mostly native varieties,or species capable of surviving the harsh conditions along Texas roadways.The design will adhear to TxDOT design standards that ensure motorist safety. Three previous Green Ribbon Grants have funded the landscaping of FM 2499 from Tarrant County Line to FM 2181 (Teasley Lane). The landscaping of Section 5 through Denton would complete this roadway to 135 where it connects into Mayhill Rd.,which is currently under construction for widening to US 380,by the City of Denton. Attach a Preliminary Schedule, Location Map and Schematic Plan. TXDOT USE ONLY APPROVED(Y or N):1 I AMOUNT: 10 Dallas District - Green Ribbon Funding Program Project Location Map : City ofDenton CITY OF DEMON P.O .C . Jason Donne ll 940 349 8275 ja so n.d o nne Hgc ityo fd e nto n.c o m G le nn Mc Ia in, MIA 940 315 3567 glenn.mc la in@c ityofdenton.c om Krum „n 1 CONSULTANT J7 P.O.C . Texas woman's Erin Bro o ke Fred i P IA University R Prin cp i a 1 Q '�0 cross R� E. Brooke Associates, ILC Denton 8624 Ferguson Road # 571642 Enterprise Denton Da lla s, Tx 75228 Airport 0 email: erin@ebrooke .com phone : 817-2190-2665 LOCAUON 1 - FM2499 0 to 33 Shady Shores Corinth 10 ,s�o Argyle Lake Dallas f`.wnl lifv +aT LANDSCAPE MASTERPLAN Taus LL111 DENTON]it, • • : : • • • 11 Dallas District - Green Ribbon Funding Program to c a tio I • • Me • MIDIAN PLANING : PLANING LEGEND Offivul Highly v is ib le in High, Medium &Io w Speed Areas .�`�' ,t CANOPY'IRREES: Brackens Brown Southern Magnolia, Chinese Helps decrease glare from oncoming cars :� Pistachio (male),Autumn Blaze Red Maple, Rhythmic Patterns Variety ofcolors in vegetation &season � ORNAMINTAL'IREE: NatchezCrape Myrtle (single trunk), Texas Mountain Laurel,Desert Willow (multi-trunk),Rusty Black- FnhancesQuality oflife haw,Mexican Buckeye,Mesquite Tree Enhances the Identity ofDenton Reduces Air, light and Sound Pollution Wildflower Seed mixed with Buffalo Grass Reduces Heat Island Effects Existing Turf C o n trib u to s to Wild life Beds for Shrubs, OrnamentalGrasses, Perennials & Aesthetic Qualities are calming Groundcovers Assists in c re a ting "Place" Assists in wayfinding OPT WV 7_19F 0101 Sale To — - I LANDSCAPE MASTERPLAN 40 g° DENTON DENTON, w wwwwb VbA- GREEN 104IBBON FUNDING 01 ROPOSAL MAY31 Zo19 Dallas District - Green Ribbon Funding Program to c a tio I • • Me • MIDIAN PLANrIING : PLANrIING LEGEND Offivul Highly visible in High, Medium &low Speed Areas CANOPY'IREES: Brackens Brown Southern Magnolia, Chinese Helps decrease glare from oncoming cars • ', f Pistachio (male),Autumn Blaze Red Maple, Rhythmic Patterns Variety ofcolors in vegetation &season ORNAMINTAL'IRREE: NatchezCrape Myrtle (single trunk), _ Texas Mountain laurel,Desert Willow (multi-trunk),Rusty Black- EnhancesQuality oflife haw,Mexican Buckeye,Mesquite Tree Enhances the Identity ofDenton '•-- Wildflower Seed mixed with Buffalo Grass Reduces Air, light and Sound Pollution Re duc e s He a t Isla nd Effects � Existing Turf Contributes to Wildlife Beds for Shrubs, OrnamentalGrasses, Perennials & Aesthetic Qualities are calming � Groundcovers Assists in creating "Place" Assists in wayfinding 24 0111 24 Ar LANDSCAPE MASTERPLAN 40 g° DENTO pwvrwwCITY OF D "WE ON, TEXAS - GREEN IQ 0 ONWAIWIIIII OLWMWNDING PROPOSAL MAY31 Zo19 MIDIAN PLANrIING : PLANING LEGEND Highly visible in High, Medium &Iow Speed Areas �I�`�4:� CANOPY'II2EES: Brackens Brown Southern Magnolia,Chinese Helps decrease glare from oncoming cars : ', � Pistachio (male),Autumn Blaze Red Maple, Dallas District - Green Ribbon Funding Program Rhythmic Patterns Variety ofcolors in vegetatio W 0 VORNAMINTALTREE: NatchezCrape Myrtle (single trunk), Texas Mountain laurel,Desert Willow (multi-trunk),Rusty Black- LMIIVUI EnhancesQuality oflife haw,Mexican Buckeye,Mesquite Tree Enhances the Identity ofDenton Wildflower Seed mixed with Buffalo Grass Reduces Air, light and Sound Pollution Reduces Heat Island Effects � Existing Turf Contributes to Wildlife Beds for Shrubs, OrnamentalGrasses, Perennials & Aesthetic Qualities are calming Groundcovers Assists in c re a ting "Place" Assists in wayfinding 24 LMIIVUI 24 o A 1 2 b Tex" LANDSCAPE MASTERPLAN 40 g° KI 6 1 CITY OF DENTON, w WW&,W&"A- GREEN RIBBON FUNDING PROPOSAL MAY31 Zo19 Dallas District - Green Ribbon Funding Program to c a tio I • • Me • MIDIAN PLANrIING : - _ PLANrIING IEG END Highly visible in High, Medium &low Speed Areas CANOPY II2EES: Brackens Brown Southern Magnolia, Chinese Helps decrease glare from oncoming cars � Pistachio (male),Autumn Blaze Red Maple, Rhythmic Patterns ORNAMINTALTREE: Natchez Crape Myrtle (single trunk), Variety ofcolors in vegetation &season � Texas Mountain Laurel,Desert Willow (multi-trunk),Rusty Black- Enhances Quality oflife haw,Mexican Buckeye,Mesquite Tree Enhances the Identity ofDenton _ �� Wildflower Seed mixed with Buffalo Grass Reduces Air, light and Sound Pollution Reduces Heat Island Effects Existing Turf Contributes to Wildlife Beds for Shrubs, OrnamentalGrasses, Perennials & Aesthetic Qualities are calming Groundcovers Assists in creating "Place" y� Assists in wayfinding 24 OPIUM 24 Tex" LANDSCAPE MASTERPLAN 40 g° 1 CITY 0F DENTON, TEXAS - GREEN RIBBON FUNDING PROPOSAL MAY31 2019 IDIAN PLANrIING : PLANrIING LEGEND Highly visible in High, Medium &Lt�w Speed Areas _ .� CANOPY'IREES: Brackens Brown Southern Magnolia, Chinese 'r Helps decrease glare from oncoming cars � ' *s Pistachio (male),Autumn Blaze Red Maple, Rhythmic Patterns � � ORNAMINTALIREE: Natchez Crape Myrtle (single trunk), Variety ofcolors in vegetation &season �+ _ _ Texas Mountain Laurel,Desert Willow (multi-trunk),Rusty Black- Enhances Quality ofLife __ � � � haw,Mexican Buckeye,Mesquite Tree Enhances the Identity ofDenton - Wildflower Seed mixed with Buffalo Grass Reduces Air, light and Sound Pollution DaflasDistrict - Green Ribbon Funding Program Lo c a tio n 1 : FM2499 Me d ia ns Reduces Heat Island Effects � � —' � � Existing Turf Contributes to Wildlife Beds for Shrubs, OrnamentalGrasses, Perennials & Aesthetic Qualities are calming � Groundcovers OEM Assists in c re a ting "Pla c�" �``- "' Assists in wayfinding ..r 24 24 — _ _ t EL I � � LANDSCAPE MASTERPLAN 40 g° DENTON EXAS - GREEN RIBBON FUNDING PROPOSAL MAY31 Zo19 Dallas District - Green Ribbon Funding Program Lo c a tio I • • Me • MIDIAN PLANING : - - PLANrIING LEGEND LIIVUI Highly visible in High, Medium &low Speed Areas CANOPY'IREES: Brackens Brown Southern Magnolia, Chinese Helps decrease glare from oncoming cars . '. v Pistachio (male),Autumn Blaze Red Maple, Rhythmic Patterns Variety ofcolors in vegetatiotf. &season ORNAMINTALTREE: NatchezCrape Myrtle (single trunk), Texas Mountain laurel,Desert Willow (multi-trunk),Rusty Black- EnhancesQuality oflife haw,Mexican Buckeye,Mesquite Tree Enhances the Identity ofDenton Wildflower Seed mixed with Buffalo Grass Reduces Air, light and Sound Pollution Reduces HeatIsland Effects � Existing Turf ` Contributes to Wildlife Beds for Shrubs, OrnamentalGrasses, Perennials & Aesthetic Qualities are calming Groundcovers Assists in creating "Place" Assists in wayfindin� STIn, _ - Ad rt. Ik-*t: Offivul — 24 -- - 4NAIRED Zr�3 LANDSCAPE MASTERPLAN 40 g° DENTONCITY OF DENTON, TEXAS - GREEN RIBBON FUNDING PROPOSAL MAY31 Zo19 MIDIAN PLANING : - - PLANrIING LEGEND Highly visible in High, Medium &low Speed Areas CANOPY'IREES: Brackens Brown Southern Magnolia, Chinese Helps decrease glare from oncoming cars . '. v Pistachio (male),Autumn Blaze Red Maple, Dallas District - Green Ribbon Funding Program Rhythmic Patterns Variety ofcolors in vegetation &season � ORNAMINTALTREE: NatchezCrape Myrtle (single trunk), Texas Mountain laurel,Desert Willow (multi-trunk),Rusty Black- EnhancesQuality oflife • haw,Mexican Buckeye,Mesquite Tree Enhances the Identity ofDenton � � � - Wildflower Seed mixed with Buffalo Grass Reduces Air, light and Sound Pollution Reduces Heat Island Effects � Existing Turf Contributes to Wildlife Beds for Shrubs, OrnamentalGrasses, Perennials & Aesthetic Qualities are calming ! Groundcovers Assists in creating "Place" Assists in wayfinding - _ 24 Jlit low- ITIAII. 4IFY •` 24 JVK)AR%D _ViIIL SUN LANDSCAPE MASTERPLAN 1 CITY OF DENTON, TEXAS - GREEN RIBBON FUNDING PROPOSAL MAY31 2019 MIDIAN PLANING : - PLANrIING LEGEND Highly visible in High, Medium &low Speed Areas CANOPY'IREES: Brackens Brown Southern Magnolia, Chinese Helps decrease glare from oncoming cars • ', v Pistachio (male),Autumn Blaze Red Maple, Rhythmic Patterns Variety ofcolors in vegetation &season � � ORNAMINTALTRF.E: NatchezCrape Myrtle (single trunk), Texas Mountain laurel,Desert Willow (multi-trunk),Rusty Black- EnhancesQuality oflife haw,Mexican Buckeye,Mesquite Tree Enhances the Identity ofDenton Wildflower Seed mixed with Buffalo Grass Reduces Air, light and Sound Pollution Re duc e s He a t Isla nd Effects Existing Turf r Contributes to Wildlife Beds for Shrubs, OrnamentalGrasses, Perennials & Aesthetic Qualities are calming ��i Groundcovers Assists in c re a ting "Place" Dallas District - Green Ribbon Funding Program Assists in wayfinding MaT AMSOVIT yt 4VK)Afc5qF5'_ L.W Z(3(, LANDSCAPE MASTERPLAN 1 CITY OF DENTON, TEXAS - GREEN RIBBON FUNDING PROPOSAL _n MAY31 Zo19 MIDIAN PLANING : - � PLANrIING LEGEND Highly visible in High, Medium &low Speed Areas .t+i CANOPY'IREES: Brackens Brown Southern Magnolia, Chinese Helps decrease glare from oncoming cars � Pistachio (male),Autumn Blaze Red Maple, n Rhythmic Patterns Variety ofcolors in vegetation &season ORNAMINTALTREE: NatchezCrape Myrtle (single trunk), � Texas Mountain Laurel,Desert Willow (multi-trunk),Rusty Black- EnhancesQuality oflife haw,Mexican Buckeye,Mesquite Tree Enhances the Identity ofDenton � �� Wildflower Seed mixed with Buffalo Grass Reduces Air, light and Sound Pollution Reduces Heat Island Effects � Existing Turf Contributes to Wildlife Beds for Shrubs, OrnamentalGrasses, Perennials & Aesthetic Qualities are calming Groundcovers Assists in creating "Place" DaflasDistrict - Green Ribbon Funding Program Lo c a tio n 1 : FM2499 Me d ia ns Assists in wayfinding C 24 WIl To ItLANDSCAPE MASTERPLAN 40 g° 1 CITY OF DENTON, TEXAS - GREEN RIBBON FUNDING PROPOSAL MAY31 Zo19 Dallas District - Green Ribbon Funding Program Lo c a tio I • • Me • MIDIAN PLANING : - PLANrIING LEGEND Highly visible in High, Medium &low Speed Areas CANOPY IREES: Brackens Brown Southern Magnolia, Chinese Helps decrease glare from oncoming cars . '. v Pistachio (male),Autumn Blaze Red Maple, 01 Rhythmic Patterns _ O RNAMINTAL'IRREE: Na tc he z Cra p e Myrtle (single trunk), Variety ofcolors in vegetation &season - Texas Mountain laurel,Desert Willow (multi-trunk),Rusty Black- FnhancesQuality ofLife haw,Mexican Buckeye,Mesquite Tree Fiihances the Identity ofDenton Wildflower Seed mixed with Buffalo Grass Reduces Air, light and Sound Pollution Reduces HeatIsland Effects � Existing Turf Contributes to Wildlife Beds for Shrubs, OrnamentalGrasses, Perennials & Aesthetic Qualities are calming Groundcovers �' Assists in c re a ting "Place" Assists in wayfinding - 24 gall? Mr LANDSCAPE MASTERPLAN 40 g° 1 CITY OF DENTON, TEXAS - GREEN RIBBON FUNDING PROPOSAL MAY31 Zo19 MIDIAN PLANING : - PLANrIING LEGEND Highly visible in High, Medium &Iow Speed Areas CANOPY'IREES: Brackens Brown Southern Magnolia, Chinese Helps decrease glare from oncoming cars . '. v Pistachio (male),Autumn Blaze Red Maple, Rhythmic Patterns Variety ofcolors in vegetation &season � ORNAMINTALTREE: NatchezCrape Myrtle (single trunk), Texas Mountain Laurel,Desert Willow (multi-trunk),Rusty Black- EnhancesQuality oflife haw,Mexican Buckeye,Mesquite Tree Enhances the Identity ofDenton Wildflower Seed mixed with Buffalo Grass Reduces Air, Light and Sound Pollution _ Reduces Heat Island Effects . � Existing Turf C o n trib u to s to Wild life � � Beds for Shrubs, OrnamentalGrasses, Perennials & Aesthetic Qualities are, calmingL Groundcovers Assists in c re a ting "Place" Dallas District - Green Ribbon Funding Program Assists in wayfinding OffIvul 24 OF IVUI We — —— - — t _ h LANDSCAPE MASTERPLAN DENTON DENTON, TEXAS - GREEN RIBBON FUNDING PROPOSAL MAY31 Zo19 Dallas District - Green Ribbon Funding Program MIDIAN PLANING : - PLANrIING LEGEND Highly visible in High, Medium &low Speed Areas CANOPY IREES: Brackens Brown Southern Magnolia, Chinese Helps decrease glare from oncoming cars . '. v Pistachio (male),Autumn Blaze Red Maple, BMIIVUI Rhythmic Patterns Variety ofcolors in vegetation &season ORNAMINTALTREE: NatchezCrape Myrtle (single trunk), Texas Mountain Laurel,Desert Willow (multi-trunk),Rusty Black- FnhancesQuality oflife haw,Mexican Buckeye,Mesquite Tree Fxthances the Identity ofDenton Wildflower Seed mixed with Buffalo Grass Reduces Air, light and Sound Pollution Reduces HeatIsland Effects � Existing Turf Contributes to Wildlife Beds for Shrubs, OrnamentalGrasses, Perennials & Aesthetic Qualities are calming Groundcovers Assists in creating "Place" Assists in wayfinding MIT + H I Vow '� N+ � _ _ 1 �� _,.! 'L ram,. ♦', '1!"' � _ —. AM T U 24 Va To LANDSCAPE MASTERPLAN DENTON Of' ' CITY OF D "WE ON, TEXAS - GREEN RIBBON FUNDING PROPOSAL MAY31 2019 Dallas District - Green Ribbon Funding Program to c a tio I • • Me • MEDIAN PLANrIING : � u� PLANING LEGEND Highly visible in High, Medium &low Speed Areas :� '`' CANOPY'IREES: Brackens Brown Southern Magnolia, Chinese Helps decrease glare from oncoming G�rsa ` Pistachio (male),Autumn Blaze Red Maple, Rhythmic Patterns - 4_�_ I— NNLw- k"W "Nowhaw,Mexican Buckeye,Mesquite Tree Enha nc e s the Id e ntity o f De nton � � Wildflower Seed mixed with Buffalo Grass Reduces Air, light and Sound Pollution Re duc e s He a t Isla nd Effects =� a- � _., � � Ex`sting Turf Contributes to Wildlife � , . �, � � �� Beds for Shrubs, OrnamentalGrasses, Perennials & _Aesthetic Qualities are calming '�' Groundcovers - r Assists in creating "Place" � :- r: j Assists in wayfinding i . ( RINI 24 dM #� .110M 72111 11 24 dU I LANDSCAPE MASTERPLAN 40 g° 1 CITY OF DENTON, TEXAS - GREEN 10115BBON FUNDING PROPOSAL MAY31 Zo19 MIDIAN PLANING : - PLANrIING LEGEND Highly visible in High, Medium &low Speed Areas - CANOPY'IREES: Brackens Brown Southern Magnolia, Chinese Helps decrease glare from oncoming cars . '. v Pistachio (male),Autumn Blaze Red Maple, Rhythmic Patterns ,� ORNAMINTALTREE: Natchez Crape Myrtle (single trunk), Variety ofcolors in vegetation &season Texas Mountain laurel,Desert Willow (multi-trunk),Rusty Black- Enhances Quality oflife haw,Mexican Buckeye,Mesquite Tree Enhances the Identity ofDenton ' - - Wildflower Seed mixed with Buffalo Grass ReducesAir, lightand Sound Pollution ��,-- —� Re duc e s He a t Isla nd Effects � �, � Existing Turf C o ntrib ute s to Wild life # �� Beds for Shrubs, OrnamentalGrasses, Perennials & Dallas District - Green Ribbon Funding Program Aesthetic Qualities are calming — _� Groundcovers Assists in c re a ting "Place" VIr, Assists in wayfinding — OEM .. 24 • - _ . . - . stir _ - �� . T • r o jib. _JL_ LANDSCAPE MASTERPLAN 1 CITY OF DENTON, TEXAS - GREEN RIBBON FUNDING PROPOSAL MAY31 2019 Dallas District - Green Ribbon Funding Program to c a tio I • • Me • MIDIAN PLANING : - PLANrIING LEGEND PINK Highly visible in High, Medium &low Speed Areas CANOPY'IREES: Brackens Brown Southern Magnolia, Chinese Helps decrease glare from oncoming cars . '. v Pistachio (male),Autumn Blaze Red Maple, Rhythmic Patterns Variety ofcolors in vegetation &season ORNAMINTALTREE: NatchezCrape Myrtle (single trunk), Texas Mountain laurel,Desert Willow (multi-trunk),Rusty Black- EnhancesQuality ofLife haw,Mexican Buckeye,Mesquite Tree Enhances the Identity ofDenton � .- Wildflower Seed mixed with Buffalo Grass - ReducesAir, light and Sound Pollution Re duc e s He a t Isla nd Effects Existing Turf Contributes to Wildlife Beds for Shrubs, OrnamentalGrasses, Perennials & Aesthetic Qualities are calming � � •Groundcovers - . Assists in c re a ting "Place" Assists in wayfinding �� • t 24 OEM 24 I - LANDSCAPE MASTERPLAN 40 g° 1 CITY OF DENTON, TEXAS - GREEN RIBBON FUNDING PROPOSAL MAY31 Zo19 MIDIAN PLANING : - PLANrIING LEGEND Highly visible in High, Medium &low Speed Areas CANOPY'IREES: Brackens Brown Southern Magnolia, Chinese Helps decrease glare from oncoming cars . '• v Pistachio (male),Autumn Blaze Red Maple, Rhythmic Patterns Variety ofcolors in vegetation &season ORNAMINTALTREE: NatchezCrape Myrtle (single trunk), Texas Mountain laurel,Desert Willow (multi-trunk),Rusty Black- EnhancesQuality oflife haw,Mexican Buckeye,Mesquite Tree Enhances the Identity ofDenton Wildflower Seed mixed with Buffalo Grass Reduces Air, lightand Sound Pollution Reduces Heat Island Effects � S � Existing Turf Contributes to Wildlife • _ � Beds for Shrubs, OrnamentalGrasses, Perennials & I Aesthetic Qualities are calming __ Groundcovers Assists in creating "Place" • Dallas District - Green Ribbon Funding Program Assists in wayfinding sale? • _l EMIL LWIIVUI 24 = ,two&. LANDSCAPE MASTERPLAN DENTONCITY OF DENTON, TEXAS - GREEN RIBBON FUNDING PROPOSAL MAY31 Zo19 MIDIAN PLANING : PLANrIING LEGEND Highly visible in High, Medium &low Speed Areas �,�t CANOPY'IREES: Brackens Brown Southern Magnolia, Chinese Helps decrease glare from oncoming cars : ' v Pistachio (male),Autumn Blaze Red Maple, Rhythmic Patterns DaflasDistrict - Green Ribbon Funding Program Lo c a tio n 1 : FM2499 Me d ia ns ORNAMINTALTREE: Natchez Crape Myrtle (single trunk), Variety ofcolors in vegetation &seaso Texas Mountain laurel,Desert Willow (multi-trunk),Rusty Black- EnhancesQuality oflife haw,Mexican Buckeye,Mesquite Tree Mom VIP$* Enhances the Identity ofDenton Wildflower Seed mixed with Buffalo Grass h Reduces Air, light and Sound Pollution Reduces Heat Island Effects � Existing Turf Contributes to Wildlife Beds for Shrubs, OrnamentalGrasses, Perennials & Aesthetic Qualities are calming Groundcovers Assists in c re a ting "Place" Assists in wayfinding r 24 24 O ` ' LANDSCAPE MASTERPLAN 40 g° DENTONCITY OF DENTON, TEXAS - GREEN RIBBON FUNDING PROPOSAL MAY31 Zo19 MIDIAN PLANING : PLANrIING LEGEND Highly visible in High, Medium &low Speed Areas CANOPY'IREES: Brackens Brown Southern Magnolia, Chinese Helps decrease glare from oncoming cars : ' v Pistachio (male),Autumn Blaze Red Maple, Rhythmic Patterns ORNAMINTALTREE: Natchez Crape Myrtle (single trunk), Variety ofcolors in vegetation &season Texas Mountain Laurel,Desert Willow (multi-trunk),Rusty Black- EnhancesQuality oflife haw,Mexican Buckeye,Mesquite Tree Enhances the Identity ofDenton Wildflower Seed mixed with Buffalo Grass Reduces Air, light and Sound Pollution Reduces Heat Island Effects � Existing Turf Contributes to Wildlife Beds for Shrubs, OrnamentalGrasses, Perennials & Aesthetic Qualities are calming Groundcovers Assists in creating "Place" Dallas District - Green Ribbon Funding Program Assists in wayfinding OF UK We TO On,UK 24 Va III r WARE Dn')LEIIA-0,11, [MiTi I QI 0 V F, ItLANDSCAPE MASTERPLAN DENTONCITY OF DENTON, TEXAS - GREEN RIBBON FUNDING PROPOSAL MAY31 Zo19 Dallas District - Green Ribbon Funding Program Lo c a tio I • • Me • MIDIAN PLANING : - - PLANrIING LEGEND "OSLO.-, Offivul Highly visible in High, Medium &low Speed Areas CANOPY'IREES: Brackens Brown Southern Magnolia, Chinese Helps decrease glare from oncoming cars . '• v Pistachio (male),Autumn Blaze Red Maple, Rhythmic Patterns Variety ofcolors in vegetation &season ORNAMINTALTREE: NatchezCrape Myrtle (single trunk), Texas Mountain laurel,Desert Willow (multi-trunk),Rusty Black- EnhancesQuality oflife haw,Mexican Buckeye,Mesquite Tree Enha nc e s the Id e ntity o f De nton Wildflower Seed mixed with Buffalo Grass Reduces Air, light and Sound Pollution Reduces Heat Island Effects � Existing Turf Contributes to Wildlife Beds for Shrubs, OrnamentalGrasses, Perennials & Aesthetic Qualities are calming Groundcovers Assists in c re a ting "Place" Assists in wayfinding _ i 24 1 i. 24 •� •i � _ - f: •• . ,,,r LANDSCAPE MASTERPLAN 40 g° DENTON ENTON, w WW&,W&"A- GREEN RIBBON FUNDING WA ROPOSAL MAY31 Zo19 D a lla s Distric t - Green Ribbon Funding Pro g ra m LINE NO. ITEM NO. DESC CODE SS.P.NO. DESCRIPTION UNIT ESTIMATED PRICE PER UNIT AMOUNT 100 161 6017 Compost Manufactured Soil Cy 463.56 37.2 $17,244.43 200 168 6001 Vegetative Watering MG 1000 9 $9,000.00 300 170 6002 Irrigation System Type I LS 1 180000 $180,000.00 400 180 6001 Wildflower Seeding AC 0.073 5000 $365.00 500 192 6002 Plant Material (1 gal) EA 4645 12 $55,740.00 600 192 6003 Plant Material (3 gal) EA 426 18 $7,668.00 700 192 6012 Mulch - Cypress No-Float Cy 170.61 27 $4,606.47 800 192 6016 Planting Bed Prep Sy 3211 3.25 $10,435.75 900 192 6046 Plant Material 3" B&B EA 126 410 $51,660.00 1000 192 6044 Plant Material 2" B&B Multi-Trunk EA 84 325 $27,300.00 1100 192 6097 Concrete Landscape Edge (12") LF 3435 26 $89,310.00 • 1200 193 6001 Plant Maintenance MO 9 2000 $18,000.00 1300 193 6007 Irrigation System Operation Maintenance MO 9 300 $2,700.00 1400 500 6001 Mobilization LS 1 94824 $94,824.00 • 1500 502 2001 Barricade Signs and Traffic MO 9 1400 $12,600.00 1600 1005 6001 Loose Aggregate for Groundcover Cy 53.1 100 $5,310.00 1700 506 6041 Biodegradeable Erosion Control Log Install LF 2375 15 $35,625.00 1800 506 6043 Biodegradeable Erosion Control Log Rem. LF 2375 15 $35,625.00 1900 110 6003 Grading Earthwork; 7" Excavation of Soil Cy 463.56 15 $6,953.40 2000 618 6034 Bores LF 3261 18 $58,698.00 2100 6185 6001 TMA EA 2 5000 $10,000.00 TO TAL $73305 .05 LANDSCAPE MASTERPLAN DENTON J CITY OF DENTON, : : • • • , 31 D a lla s Distric t - Green Ribbon Funding Pro g ra m TASK C O MPIET10 N Pre -De sign Phase Project Acceptance Notification JUNE 28 2019 TxDOTCoordination Meeting 'IBD Advanced Funding Agreement (AFA) to City 'IBD Town Ap ro va 1 o f AFA 'IBD De sign Phase P S&E NIP (C o u n c it Ap p ro va 1) 'IBD 3 0%P S&E Sub m itta 1 'IBD TxDO T3 0%PS&EjSubmitta I TBD 60%P S&E Sub m itta 1 'IBD TxDO T 6 0%P S&E Sub m itta 1 'IBD 9 5%P S&E Sub m itta l 'IBD TxDO T 95% Sub m itta l 'IBD 100%PS&EComp letion 'IBD TxDO T Bid Letting ZBD C o n stru c do n C o n tra c t Aw a rd 'IBD Construction Phase Construction Mob iliza don 'IBD Location 1 - Site Clearing, Prep & Grading 'IBD Location 1 - Irrigation In sta lla don 'IBD Location 1 - Landscape Installation 'IBD Location 1 - Punchlist 'IBD OveraH Project Acceptance 'IBD LANDSCAPE MASTERPLAN It DENTON Z' CITY OF •N, TEXAS - GREEN RIBBON FUNDING PROPOSAL , 32 Dallas District - Green Ribbon Funding Program JY � • Loop288 IL �' `•� fir, - � t a s.• �.ti , 1. �. � ��*. S� - 1 �� .,� �• . . t7y � ., � . r •• ' LANDSCAPE MASTERPLAN DENTON OfCITY OF DENTON, w wwwwb vbA- GREEN 104IBBON FUNDING 01 ROPOSAL MAY31, 2019 D a lla s Distric t - Green Ribbon Funding Pro g ra m FY 2 019 Green Rib b o n I .I We were fortunate to receive one of the FY2 019 Green Ribbon Awards. - 'Illisproject is in progress so we do not have photographs at this point. _T..1 IOCAUON - US380 - r, - •• • • • • • • • • • • • t71T% 1 5fie♦•A• , ap I f A/4y LANDSCAPE MASTERPLAN t Teius DENTONjj [,Awof CITY OF •N, TEXAS - GREEN RIBBON FUNDING PROPOSAL 34 Total Contract Contract Start Amount Contract Description Bid Type 10/1/2016 Focused Advocacy $332,000 Legislative Consulting-State Contract 10/11/2016 ISI Instrumentation Services Inc. $60,000 Predictive Maintenance for Water Reclamation Solicitation 10/18/2016 TIBH Industries $300,000 Temporary Employment Services Contract 12/13/2016 Twincrest Technologies $1,200,000 Traffic Signal Radar Vehicle/Pedestrian Detection Systems File 12/13/2016 Questcare Medical Services PLLC $218,925 Medical Control Services for Fire Department,Professional Services Solicitation 12/13/2016 Midwest Employers Casualty Company $486,000 Worker's Compensation(excess)insurance File 1/5/2017 Daikin Applied Americas,Inc $50,000 HVAC Inspection&Maintenance-8 units only Contract 1/10/2017 CareNow $207,000 Drug&Alcohol Testing Services-employee Solicitation 2/7/2017 CivicPlus,Inc.dba CivicPlus $140,000 Software-Recreation Solicitation 2/12/2017 Richard Erwin $50,000 Painting Services 2/13/2017 Canon $268,000 Copier Lease-Citywide File 2/21/2017 T-Datacom Inc $544,500 jData Cabling Services Design&Installation Solicitation 3/7/2017 Credit Systems International $248,000 Collection Services for Utilities,Fire Solicitation 3/8/2017 National Service Research $80,000 Community Survey RFP 3/28/2017 CareHere $5,010,300 Employee Health Clinic RFP 4/10/2017 Castle Branch Inc $75,000 Background Check Software Solicitation 5/2/2017 Gray Events Mgmt LLC dba Bad Dawg Tennis $750,000 Tennis Instructor Solicitation 5/23/2017 Striping Technology,LP $1,500,000 Pavement Markers Installation Solicitation 5/23/2017 Capps Rent A Car Inc $165,000 Rental of Vans for Parks Programs Solicitation 8/15/2017 Ray McCain Services Inc $350,000 Overhead Doors&Automatic Gate Maintenance,Repairs&Replacement RFP 9/1/2017 T.D.Golf $95,898 Golf Instruction Services Solicitation 9/19/2017 AHI Facility Services Inc $3,425,000 Janitorial Solicitation 10/17/2017 Pace Analytical $250,000 Laboratory Services Solicitation 10/17/2017 United Healthcare Services $3,400,000 Medical and Pharmacy Benefits,(ASO Only) RFP 10/17/2017 Lessek Enterprises LLC DBA Impress Graphics $411,840 Printing&Mailing of Citizen Newsletter RFP 10/17/2017 McGriff Seibels $1,020,000 Property Insurance,Boiler and Machinery RFP 11/7/2017 C&C Directional Boring LLC $3,000,000 Boring-Directional Solicitation 11/7/2017 Shannon Chemical Corp $325,000 Water&Wastewater Treatment Chemicals IFB 11/7/2017 American Paving Solutions Inc $1,026,000 Crack Sealing Services for Streets Solicitation 11/7/2017 CapitalEdge Strategies LLC $177,000 Legislative Consulting-National RFP 3/6/2018 Innovative Transportation Solutions Inc $630,000 Transportation Consulting Services Solicitation 3/20/2018 Green Planet Inc $216,350 Disposal of Household Hazardous Waste RFP 3/20/2018 RSVP Services,Inc. $1,180,000 Veterinary Staffing Services for Linda McNatt Animal Care and Adoption Center RFP 4/3/2018 Standard Utility Construction Inc $300,000 Street Light Maintenance Solicitation 5/1/2018 Intermountain Slurry Seal Inc $2,500,000 Microsurfacing Services RFP 5/22/2018 Quick Acquisitiom LLC Quick Search $114,000 Background Check Services RFP 6/5/2018 Sunrise IT Solutions Group LLC $2,000,000 Traffic Fiber Optic Installation RFP 6/5/2018 Dustrol,Inc. $2,176,000 Street Milling Services RFP 6/26/2018 Presidio Networked Solutions Group LLC $10,500,000 Technology Infrastructure Equip&Software RFP 6/26/2018 McGriff,Seibels,and Williams of Texas,Inc. $1,399,000 Property,Boiler&Machinery RFP 7/1/2018 Leah Wheeler dba Service First $50,000 Fitness Equipment Service&Repair RFP 7/11/2018 USIC locating Services LLC $1,200,000 Underground Utility Locating Services IFB Change Healthcare Technology Enabled Services LLC 7/17/2018 Formerly Known as PST Services LLC $950,000 EMS Billing Services&Patient Data Reporting RFP 7/17/2018 Rene Saldivar Firehouse 21 $275,000 Mowing&Maintenance RFP 7/17/2018 Weldon's Lawn&Tree LLC $250,000 Mowing&Maintenance RFP 7/17/2018 Custom Landscape LLC dba Classic Landscapes and $50,000 Mowing&Maintenance RFP Maintenance 7/17/2018 Greener Pastures Landscape LLC $1,100,000 Mowing&Maintenance RFP 7/17/2018 Maintaining the Common Ground(MET) $575,000 Mowing&Maintenance RFP 8/7/2018Jagoe-Public Co. $187,500 Trucking Services IFB 8/7/2018 Dwayne Waters Inc.DBA Briscoe Alignment&Tire $310,000 Tire Repair Service IFB Questica Inc(Registered as Fraser Burlington,Inc in 8/28/2018 Texas $351,918 Turnkey Budget Software Solutions RFP 9/11/2018 Primoris T&D Services LLC $900,000 Overhead Electric Distribution Services RFP 9/11/2018 Discovery Benefits Inc $166,276 lAdministration of IRS Section 125 Flexible Spending Accounts RFP 10/16/2018 Symetra $3,726,500 1 Supplemental Life and Disability Insurance RFP 10/16/2018 Labor First,LLC $2,440,000 Reiree Medicare and Prescription coverage RFP 10/16/2018 Symetra Life Insurance Company $3,726,500 Supplemental Life and Disability Insurance RFP 10/23/2018 Delta Dental Insurance Coompany $6,509,000 Voluntary Dental Insurance Benefits RFP 10/23/2018 United Healthcare Services $625,600 Voluntary Dental Insurance Benefits RFP 11/6/2018 T.G.Whitton Company $400,000 Fabrication and Welding Services IFB 11/6/2018 Elite Tree Service,LLC $350,000 Tree Trimming IFB 11/27/2018 Bean Electrical Inc $900,000 Traffic Signal Maintenance IFB 12/4/2018 Protech Service Company,LLC $234,000 vehicle wash maintenance IFB 12/18/2018 UnitedHealthCare Insurance Company $11,393,000 Aggregate Stop Loss Insurance RFP 1/8/2019 North Texas Umpire Association $135,150 Sports Officials&Softball Referres-Part 1 IFB 1/15/2019 Bobcat of Dallas $50,000 Heavy Equipment Rental IFB 1/15/2019 B&R Equipment Co.,Inc. $100,000 Heavy Equipment Rental IFB 1/15/2019 Closner Equipment Co.,Inc. $115,000 Heavy Equipment Rental IFB 1/15/2019 Herc Rentals,Inc. $50,000 Heavy Equipment Rental IFB 1/15/2019 Kirby Smith $150,000 Heavy Equipment Rental IFB 1/15/2019 RDO Equipment Co. $275,000 Heavy Equipment Rental IFB 1/15/2019 ROMCO Equipment Co. $50,000 Heavy Equipment Rental IFB 1/15/2019 T-K-O-Equipment $150,000 Heavy Equipment Rental IFB 1/15/2019 1 United Rentals(North America),Inc. $205,000 Heavy Equipment Rental IFB 1/15/2019 jZimmerer Kubota&Equipment,Inc. 1$50,000 Heavy Equipment Rental IFB 35 2/5/2019 Davey Resource Group Inc $71,741 Development of Urban Forest Master Plan RFP D&D Commercial Landscape Management and Freedom 4/9/2019 Commercial Services,LLC $1,162,980 Rights-of-Way and Private Property Maintenance IFB 4/9/2019 Ancor Information Management,LLC,dba Utilitec $1,625,000 Utility Bill Printing and Mailing Services RFP 4/16/2019 Graybar Electric Company,Inc. $100,650 LPU Scada Communications IFB 4/16/2019 ABC Professional Tree Services,Inc. $1,800,000 Tree Trimming Electric IFB 4/23/2019 Jagoe-Public Co. $1,300,000 Trucking Services IFB 5/21/2019 L.1.Power,Inc. 1$750,000 lGenerator Services JIFB 5/21/2019 1 Entrust One Facility Services,Inc. 1$185,000 1 Downtown Square Cleaning jRFP Fiscal Year Value No.of Contracts FY 17 $15,555,623 22 FY 18 $36,990,884 31 FY 19 YTD $38,630,121 29 36 .■■ �� ':, Ids ;�=• Location ` of r , 604-61.0 pow- 0 _ r 412 100 ` ,l ' • I �'� IMPROVINGCN I �� a 320 CA% Flood Map Olt IWA �I ,t . 6 vimPa 4, J1 g ` too IMPROVING CCC) ` D E N TN �R �ti , =a}odk r 4 �� s 4 is►� ,��.� � mseppe s Itallan`� •• M �• Hann St • '' - - y. ere Apartmen ollision r .,. Q Withers St • �� witrs sr `ce,°� 3 Extra Space;S orage j Juicyr, �Ba�Pbe uZ _! Qu a own dt r r = Ma 11 ark t�' Paisley st Paisley St ran z _ • Civic*CentejPb l Pauline St o \ yC 'o Dent Coun�y - t �i `W�. UUSe� • 2s De Tj'saFizza _ .• ' a Aton,rts& Kelsoe lJil rt� „ Jazz F.,esUval IN _ :I S e li g htr �� Jo Joe s ' W Gongre• St E Congress St i ? y p" \ ` m i o . owle Ceptral LAdra► Ste' a r • '� n `m BarbenSt LehrmaniSt'• L BNA 6-n'edst . ✓i W Parkway ,(�q ,/K .Dennis'Far Store ' f -- F �, ° r ii P I • Mina st ckyard 0 I t f:�I� ulandst �l Denton City Hall �_ * 4 , 'ted State's � T ostal ervice_ r + Golden Chick - Bearded Monk Z m Ueronica's Cafe _'Tires Fo►Le St E McKin St W " ' - A / ro Zera Coffee.Denton' .� D � � D - E IVICKmney�St McKinne d Cosmic U or fD �' A .i• y St W Pecan St ,.Eas Si a Denton , p' d Atitobody Denton' Current Condition FF To remove the existing concrete and return to an unlined channel with alternative channel armoring when needed would cost approximately $500,000.00 --- '� IMPROVING -I j 'I I I l i l ► 1 Date: May 24, 2019 Report No. 2019-109 INFORMAL STAFF REPORT TO MAYOR AND CITY COUNCIL SUBJECT: Provide a report on the 1226 W. Oak Property. BACKGROUND: • The Health and Building Standards Commission(HaBSCo) convened a Regular Meeting on Thursday, Feb. 21, 2019 that included Item HBS 19-001 —"Hold a public hearing to affirm or reject an order by the Building Official to declare structures substandard. The structures are located on parcel#29063, addressed as 1226 West Oak, Bldg. No. 1226, 1224, 1232, 212, 216, 220, and one unaddressed structure." o This followed a Nov. 2018 Community Improvement Inspection and the notice required that permits be obtained and repair or demolition work commence by Feb. 8, 2019. o On Feb. 8, 2019, a re-inspection of the premises and structure(s) was performed. The substandard conditions noted in the Notice and Order remained the same. o On Feb. 21, 2019, HaBSCo voted to enforce the order giving the landlord 90 days, until May 27, 2019 to comply to address the structures through either demolition or rehabilitation or both. (Exhibit 1) o It is our understanding that the landlord has decided to demolish the structures and the landlord has sent a letter to the tenants to leave the premises by May 15, 2019. (Exhibit 2) DISCUSSION: Notice and Assistance Provided There is nothing in the law that requires the City of Denton to provide any relocation services. However, the City of Denton has gone above and beyond to provide the following relocation services and assistance to the individuals who reside on the property as set forth below. • Building Inspections notified Community Development that HaBSCo was considering an order that could result in a number of tenants being evicted by the Landlord and Community Development staff was present at the Feb. 21 HaBSCo hearing. • Following the decision, Community Development staff spoke with those tenants present at the hearing to make referrals to local agencies providing housing assistance and to share Community Development contact information. • Community Development's phone number was included in the notice sent to tenants to evacuate the premises by May 15 for any tenants needing assistance. • Since late February, Community Development has referred at least 12 different tenants to local housing agencies for housing assistance. 41 Date: May 24, 2019 Report No. 2019-109 • Staff has also been engaged in ongoing contact with Mr. Hudson who was featured in the Denton Record Chronicle article. Mr. Hudson has been a daily participant at services at Our Daily Bread for many years and he is actively working with Case Managers from Giving Hope, Inc. and Our Daily Bread there. Case managers know Mr. Hudson and all his service needs. While they have not yet been able to find a landlord or housing solution, they are continuing to seek all possible options including Veteran programs and if necessary, emergency shelter and storage of his belongings. • Staff has also been in contact with Giving Hope and Our Daily Bread who together have worked with 14 tenants from this property. Through these agencies, nine have been assessed, diverted, or housed depending upon their needs and qualifications. Current Status • Multiple utility accounts on the property(216 Fry St., 220 Fry St., 1226 W Oak St., 1232 W Oak St) were commercial and have meters that service the entire building for electric and/or water services. With the exception of 216 Fry St. where the sentinel lights account continues to be active, the rest have been turned off for nonpayment. There are few units on the property(212 Fry St., 1224 W Oak St) that have individual, residential meters for each unit. Services are set up and paid for by the residents in their own names. 5/24/19 Summary of All Properties (Exhibit 3). • Due to the best of our knowledge, there are a few tenants remaining on the property. On the afternoon of Thursday, May 23, a police officer reported speaking with 5 individuals that were remaining on the property. This is supported by the summary referenced above. • Non-profit agencies will continue to outreach with the remaining individuals at the site to offer assistance. Next Steps for Property • According to the Order of the Health and Building Standards Commission, Mr. Naderi has until May 27, 2019 to comply with the order by either demolishing the substandard structures or repairing the substandard structures on his property. • If after May 27, the owner fails to comply with the order, the City is authorized to immediately proceed with further action, including demolition of the structures, and, if such action is taken, will place a lien on the property in order to recover its costs. Additional time will be required to bid out the demolition work, determine funding, and likely would be an incremental process over several months. o Community Improvement Services (CIS) Division will perform an inspection of the structures which are the subject of the order on or after Monday, June 3, 2019. o CIS will document either the compliance with the order or non-compliance with the order. 42 Date: May 24, 2019 Report No. 2019-109 o A report will be prepared summarizing the findings of the inspection. o At this time if persons are found to still be living in the substandard structures, the Building Official for the City of Denton may issue an order to vacate the structure or structures and Community Improvement Services would be authorized to secure the buildings. o Any remaining individuals at the site who are required to vacate will be offered information and support for housing assistance through a community non-profit partner. ATTACHMENT(S): Exhibit 1 —Order of Heath and Building Standards 02-26-19 Exhibit 2—Exhibit 2 - Landlord Letter 04-15-19 Exhibit 3 - 1226 W Oak St- Summary of All Properties STAFF CONTACT: Sarah Kuechler Director of Public Affairs sarah.kuechler@cityofdenton.com (940) 349-8356 43 Date: May 24, 2019 Report No. 2019-109 44 CITY (OF DENTON ORDER OF THE HEALTH AND BUILDING STANDARDS COMMISSION February 21, 2019 CASE 1812-0431,#1812-0430,#1812-0429, #1812-0427,#1812-0426,#1812-0382,#1812-0705 Address: 1226 W Oak St, Denton TX Legal Description: PONDER ADDN LOT IA Property ID: 29063 On February 21, 2019,the Health and Building Standards Commission of the City of Denton, Texas (the "Commission") considered whether the structures located at 1226 W Oak St(220 Fry St; Unknown Bldg#, Fry St;216 Fry St;212 Fry St; 1232 W Oak St; 1226 W Oak St; 1224 W Oak St)are substandard, dilapidated and unfit for human habitation, and do not meet minimum standards and the buildings constitute a hazard to the public health, safety, and welfare. The City appeared and was represented by Stephanie Berry, Assistant City Attorney, and testimony was given by Community Improvement Services Officer Heather Dow and Building Inspections Supervisor Billy Ewton. The owner of the structure, Bahman Naderi was duly served with notice and was represented by his Attorney William Trantham, before the Commission. Mr.Naderi agreed to this order. Based on arguments and evidence presented at that hearing, the Commission found that the structures located at 1226 W Oak St(220 Fry St; Unknown Bldg#,Fry St; 216 Fry St; 212 Fry St; 1232 W Oak St,; 1226 W Oak St; 1224 W Oak St), are substandard, dilapidated, unfit for human habitation, and a hazard to the public health, safety,and welfare, according to the Denton City Code Chapter 2,Chapter 17, Articles XIII,and Tex. Loc. Gov't Code §214.001(a),and that Bahman Naderi is the owner. Based on the arguments and evidence presented at the February 21,2019 hearing.the Commission did issue an order to the owner to repair or demolish the structures at 1226 W Oak St(220 Fry St; Unknown Bldg #, Fry St; 216 Fry St; 212 Fry St; 1232 W Oak St,; 1226 W Oak St; 1224 W Oak St) within ninety days(90)of the date the order was signed. It is therefore ORDERED: The owners shall repair or demolish of all the structures on site no later than 90 days following the date of this order, and shall maintain the property secured in a reasonable manner from unauthorized entry during such demolition or repairs. On or about May 27, 2019 Community Improvement Services Officer Heather Dow will inspect the property and assess progress and compliance with this order. The findings of this assessment will be presented to the Commission by appearing in person or through electronic means of distribution. If the Owner elects to perform repairs, he or she exclusively assumes all risk, expense and responsibility for ensuring that all legal requirements and standards are fully and strictly satisfied within the strict time constraints of this order, regardless of whether such standards are required under Denton's Code or any other law. Neither City, nor its staff, assumes any responsibility for identifying these standards,nor for guiding the Owner towards a timely,successful or feasible repair. Neither the City nor its staff warrant, assure, represent or recommend that timely, compliant, affordable, complete, or satisfactory repairs are feasible, or even possible, whether under ideal 45 circumstances or in the face of hidden, unforeseen or unforeseeable circumstance. Any building permit for repairs is strictly conditioned: upon the limitations of this Order; upon application of Denton's current code standards to any repair; upon Owner's express assumption of his or her exclusive responsibility for strict,timely and complete compliance with these restrictions; authorize demolition of the structure if repairs are not timely and completely completed; regardless of any cause, condition or circumstance, even if unforeseen or unforeseeable; regardless of any other statement or representation made by City or its staff; regardless of time, money or effort already invested into the repairs upon expiration of the time allocated for repairs; and regardless of the amount of progress made toward completion upon expiration of the time allocated for repairs under this Order. If within the timeframe of this order,the owner fails to comply with the provisions of this order,the City is authorized to immediately proceed with further action, including the demolition of the structures, and, if such action is taken, will place a lien on the property in order to recover its costs. In accordance with Denton City Code Chapter 2, Section 2-260-262, Chapter 17, and Tex. Loc. Gov't Code §214.001(n), the expense of demolition performed under contract with the City or by City forces, will constitute a nontransferable lien against the real property. In accordance with Tex. Loc.Gov't Code §214.001(f),the Commission orders that within ten(10)days of this order, a copy shall be filed with the City Secretary, and that notice of such filing, along with the date of the hearing,street address of the property,disposition of this hearing be published in the Denton Record- Chronicle,a newspaper of general circulation in the City of Denton. Signed and entered this day of ZQ4- .2019. Greg Co ard,Chairperson State of Texas County of Denton t __ ORN TO and Subscribed before me by , on this C7�C� day of 2019. Charla W Smith �( Notary Public State of Texas Notary Public My Comm.Exp.02/11/2022 Nota IN 599355-2 After Recording Return to: City of Denton Community Improvement Services Attn: Heather Dow 601 East Hickory, Ste B Denton,TX 76205 46 Monday April 15, 2019 To tenants and all others living on the premises located at addresses listed below: 1224 W Oak St Denton,TX 76201 1226 W Oak St Denton,TX 76201 1232 W Oak St Denton,TX 76201 212 Fry St Denton,TX 76201 216 Fry St Denton, TX 76201 220 Fry St Denton, TX 76201 please take notice that all residents living on this lot must vacate the Property by May o will no longer be able to be an 15, 2019. Due to many unforeseen circumstances,this property rental facility. All personal belongings and any other items must be removed by May 16.2U19 By receiving this letter this is your official 30 day notice to vacate the property. 11 you creed any assistance finding housing, please contact the City of Denton- munsty Oeve%opment Services at 94o-349-7726. T henb, Management Ob 47 1226 W Oak St 5/24/19 Summary of All Properties The following accounts have meters that service the entire building for the services listed. For commercial cut non pay accounts, water and electric meters are not disconnected at the same time. To ensure accuracy, all meters for commercial water service which are shown to be off have been verified by a field crew to confirm the status. 216 Fry St This account was turned on overnight Tuesday, 5/21. Upon discovery that the service was commercial, it was turned back off Wednesday morning. This location has an account for sentinel lights which is active. The building does not have active water or electric services. 5/24/19 field crews found the water meter had been reconnected and have turned it back off and locked it. Unit Number Electric Water Notes Sentinel On N/A No request for termination;account is paid to current BLDG Off 5/8/19 Off 5/17/19 Cut Non Pay;Tampering-Water 5/24 220 Fry St Water is set to be turned off with the Verify Cut Non Pay which is done 7 days after interruption. There is no electric service currently. Unit Number Electric Water Notes BLDG Off 5/23/19 On Electric Cut Non Pay;Water scheduled for cut 5/30/19 1226 W Oak St This account was turned on overnight Tuesday, 5/21. Upon discovery that the service was commercial, it was turned back off Wednesday morning. 5/24/19 field crews found the water meter was still off. It has been locked. Unit Number Electric Water Notes BLDG Off 5/8/19 Off 5/17/19 Cut Non Pay 1232 W Oak St Field technicians discovered tampering of the electric meters at the property on 5/22/19. 5/24/19 field crews found the water meter had been reconnected and have turned it back off and locked it. Unit Number Electric Water Notes BLDG Off 5/8/19 Off 5/16/19 Cut Non Pay;Tampering- Electric 5/22,Water 5/24 48 The locations below have individual, residential meters for each unit. Services are set up and paid for by the residents in their own names. As residential water and electric meters are turned off at the same time, individual water meters which are listed as off were not field validated. 212 Fry St This location is individually metered for water and electric. Service is in the names of residents. Unit Number Electric Water Notes 1 On On No request for termination;account is paid to current 2 On On No request for termination;account is paid to current 3 On On No request for termination;account is paid to current 4* Off 6/7/18 Off 6/7/18 $406.99 Write off balance 1/1/19 1224 W Oak St This location is individually metered for electric. Electric service is in the names of residents. Unit Number Electric Water Notes BLDG N/A On Account past due; Scheduled to cut 5/29/19 1 On On No request for termination; account is paid to current 2* Off 5/1/19 Off 5/1/19 Customer requested turn off 3 On On No request for termination;account is paid to current 4* Off 5/15/19 Off 5/15/19 Customer requested turn off 5* Off 5/17/19 Off 5/17/19 Customer requested turn off 6* Off 4/24/19 Off 4/24/19 Customer requested turn off 7* Off 2/26/19 Off 2/26/19 Cut Non Pay 8* Off 2/22/19 Off 2/22/19 Customer requested turn off 9* Off 5/23/19 Off 5/23/19 Cut Non Pay 10* Off 2/19/19 Off 2/19/19 Customer requested turn off * Water meters for individual residential accounts were not validated as off or locked by field on 5/24/19. 49 Combined Regional Veloweb, Community Paths, and On-Street Bikeway Network ExistinWFtmded 1,516 Miles Wise ;Denton Collin Planned 5,787 Miles C Total 7,303 Miles ®r x _ r1is is , Ir t 7 " ............... .a... Vf Dallas CBD + , LP l Parker Fort worth CBo •+� --- K~o - �� - Hood ' f - ru Kau n G ohnson PEIIis North Central Texas f Council of Govemmenb The Regional%Aloweb and community Shared-Use Path network does not include recreational pa"loops.private paths,equestrian or nature trails or wide sidewalks O less than 1il feet in width. 2045 Cn-street bikeways in the urbanizes area include sap arat�or protected bike lanes`cyde[racks,bike lanes marked shared lanes and marked bicycle bouleva rds Cn-street bikeways in the urbanized area do not include:signed bike*routes signed"share the road".unmarked wide outside lanes,or signed,vide shoulders. The use of.vide shoulders is included on various roadways linkng rural communities outside of the urbanized area. Facility remmmendations indicate transportation need.Corridor-specific alignment,design,and operational characteristics for the necvork will be determined through ongoing project development. NetworkBikeway • County f..................,.....,......_.:.................._............................................._.....................................:.:...........................:........................::....:.........:.........::..............................................,..:.... ::........:....._ ! I • f .r................................,..,:................ . .. ..... i : : 1 i 1 i a r Legend ....., Reg...l Troll. } \ 1 •Y Community Shared-Use Paths and Bikeways ! S J w I{y •"'.:dlStreel,as Ela...� n i j� - .+• On-Sheol. p .. .f—j f `ii "'1,On3treelFWeO Runs P_Sbu .,e.amm - _r•..: '•.:Runl Paves sbuOers.Penrea • / e.m..�� r� ��.. � :r �� —yyLln iunatl Lx:e lPlenieal ! � .i• � ,-: a R81 StltrpM O Tur+ar 5lexms(PbniWl 1 - w Lb -coos t , i tY' t LA�— .n ......... IN116uouw _ �+Q•• • •...... �288 _ ;41E1E R . •s» ,• ti • .•. •Q�' .i• R �... • '••'., • : G.M,••••ice q. ......... ;��•.. •.F1St+I,RaP _W 1 � �aaaa�yu�rnMm�ip = '• ,• 77 1 ..� .•288 M■fesulnatet • :r - � •� 0 ••• �IIIIM - • •�• j"� LNG. --- _ •i 1 Y. W. �nlnr•1�■yl Q FFfGE •• a _ ' NOI. ~• ` •• • oelcl[Y�nJrr.ulr _ ••''. oil 0. • \` ui �II NIIUII • �e.n-.rn.o--r� _ • .�.• WAVON aenton KS M 377 ✓Y•i +A'�c� •� / = ACM • _ _i 'nY .f' _ •. '%irgl+rrlunrggyy �SI�FG w / •• �```w — �2�,•,• o use; . c r. g�-•lul r 1tWVM LW �+ 'dam 9 lanul"11 lyli'b HOBSON 67 •~ Ig11111II11111IN111111{j11YAt111Ubv �i7; Fj • ¢a LLl s• Ho Shady s 377 ` : •m...... • Shores ��'y • Z ROSIN 1Nt. .. .'..... •• '.......... 1�76irf ......................3•... .' r • K �'� Qy::.......... •, , 2.V Legend The Regional Veloweb and Community Shared-Use Path network does not include recreational paths/loops,private paths,equestrian or nature trails,or wide sidewalks less than 10'in width.On- Regional Trails street bikeways in the urbanized area include separated or protected bike lanes/cycle tracks,bike - n�o4.91°^+'VC1°NeD lanes, marked shared lanes,and marked bicycle boulevards. Community Shared-Use Paths and Bikeways ^iOff-Street Emstlnq On-street bikeways in the urbanized area do not include signed bike"routes',signed "share the Off Street.Funded road",unmarked wide outside lanes,or signed wide shoulders.The use of wide shoulder is included "offst,"t Planned on carious roadways linking rural communities outside of the urbanized area. ^i On-Street.Exisunq _ On-Street.FuneA FundW •;On-Stteef d Facility recommendations indicate transportation need.Corridors specific alignment,design,and \�Rural Paved Shoulders.Existing operation characteristics for the Reginal Veloweb system will be determined through ongoing Rural Paved Shoulders.Planned project development. 51 —• . ——— — ——— -- •r- '1`t�tt� •• wmuttnpneA nnunnunnutln • • OLU t • tow i w > : ••� ••.• ` •.;:tttttt ttl tit fit its ff4lt t tltlt ttt ttt ttt ttt ttt ttt' •••�•••=••e► 111q•• •`• • 7 • •• _ • . too IF_ `� ii = yy11 ( • 3T7 CLLb ''R,rrrarryrrrrararrrab,,,, t s '�ral,�' •••••••••••* So N /r/r • �• / /'/9Jffl,'flffJ,/!„A•lflff �r'� II y'� �:• •• ••••••••N•••••� !,� / Y� • • • / '4 • • ••■1 lilt - J •��g11UIL� •i l'}.�I�� - IE3 • • _9 - _ • • ••••••••••••••j .••..• •. i r�377, • � I S. rAe rr • B ISH RE • • i Show in the Blue Box (From 35W to 377): Legend M.•xr. Vintage is funded as part of the South Bonnie Brae Project Regional Trails .' 2045 Regional Vfro vb Show In the Red Box: Community Shared-Use Paths and Bikeways This section should be marked as "planned" not "funded" -%-Or-Streo,,Exiing Show in the Yellow Box OI6Steet,F°nded Off-Street,Planned This section should be marked as "planned" not "funded" ^.Crt-Street F.rehng 0%. On-Street,FuNed • .;On-Str••t.Planned ^i Rural Paved Shwlders.Existing -*'-...Rural Paved Shwlders,Planned �E I1171 ( T i I �I DENTON , �v I, DE'H 01 I � KNOLESbow �ES�R 'Paw I I I II I I l ;fl-� II- I I ,l 1 _L-LLLLI LLEEEELEEELEO Denton Fire Camp Graduation Ceremony June 21, 2019 Cookout at 6 p . m . Ceremony at 7 p . m . Denton Fire Station No . 7 4201 Vintage Blvd . �r rrl 7W1tIpV EROtRA1 UTItJ11Eb'•! — MAW awl 11.Y asaoe hfM IM.*W fJ I •'GUJT171'• / JW4Mr10. ? a", f Itm ma KR aT1' Or le[ YMCRw Ol171Is'au OK. I APe'".clas v�e�ti Iw �[� h NRAY BISCO ti.+llied CALL TETU15 5�/ iwa a.aan m an..Pww mY to rw w.afifl w. b I I ABSTRACT HC 11M rwp��as w arae to nv11" Au WurAf I R A�ON'Yfd t1I m.n1aCNI I.al�IteNM1(ML./11pfaC'• — I CITY of OLMNI tUA3 u.de,rro Vn rtp r�Jun florwmlocwnar•�cr DROCT SITE INFORMATION 8 e I" ©, 1 SITE DIMENSION PLAN IN Yh pI of ` I i I � 1 I I - s , I I I w"'m,,� eow I 1 aftsa ��. WNW W I ; LOT l a BIOCM 7 -! l.tMS ACpES ! L1 `• 1 11 ..� Cc I � naamJr I h, i', -- _ ----- tmw 54 MISS Slow v.W.MAWY M� [' Date: June 4, 2019 Report No. 2019-104 INFORMAL STAFF REPORT TO MAYOR AND CITY COUNCIL SUBJECT: Credit and Collections Follow-Up Summary BACKGROUND: In October 2017, the Public Utilities Board and City Council received a presentation of Credit and Collections results and practices. The review was specific to Ordinance 2010-292, which details Denton Municipal Utilities' credit and collection practices implemented in response to recommendations made by Navigant Consulting in a 2008 management review and evidence that the City's uncollectible debt was increasing in amount and proportion to total accounts receivables. Through review and discussion of information requests, in November 2017 the Public Utilities Board recommended and City Council gave direction to increase funding by $25,000 for the P.L.U.S One program, allow funding to be used towards deposit,update criteria for new contract and proceed with a Homelessness Deposit Waiver. In December 2017, City Council provided direction for modifications regarding internal credit scoring and deposit assessment which were adopted in January 2018. March 26, 2019, Customer Service presented results based on credit and collections changes implemented in the spring of 2018. Additionally, Navigant Consulting presented a follow up study of the overall credit and collections program and practices implemented resultant from their 2008 study recommendations. DISCUSSION: Based on information received on March 26, Council requested clarification and additional information on several topics. Customer Service has actively researched and collected these topics and has made the following conclusions. Actionable items have also been addressed. Interfaith Ministries, Inc. Customer Service Evaluation At the direction of the City Manager, Customer Service conducted a review of customer partnerships with Interfaith Ministries, Inc. A document regarding the client satisfaction survey of Interfaith Ministries, Inc. which contains the formal letter sent by City of Denton, Interfaith's action plan, Customer Service's follow-up questions and a meeting summary is included with this report. The survey sample for included 59 of 264 families who received assistance with 24 clients participating in the survey. For clients who were denied an appointment or were denied assistance, we were only able to obtain contact information for 30 clients and only 5 were reached and chose to participate in the survey. Interfaith did not maintain a comprehensive list with contact information for clients who did not receive assistance, nor have they actively sought feedback from clients who no-show for their appointment. However, Interfaith has begun collecting the email address of every potential client 55 Date: June 4, 2019 Report No. 2019-104 who is willing to provide it. That list will be included with the monthly reports provided to Customer Service. The information will be utilized to send a monthly survey to each of the residents on the client list and will include a comment area for the resident to note whether they arrived at the appointment as scheduled and if they did not, to please say why. Homelessness Deposit Waiver Utilization The deposit waiver program is a benefit to participants in housing assistance programs such as transitional housing, permanent supportive housing, and rapid rehousing programs. In February of 2018 and again in June of 2018, the availability of the program was announced, and the application sent out to eligible local nonprofit agencies. It was also promoted by staff at various community coalitions and meetings. Three agencies applied and were accepted between February 2018 and July 2018: Giving Hope,Inc., Interfaith Ministries,and the Veteran Community Navigator Program. In April, Our Daily Bread,the Salvation Army, and Grace Like Rain have been added to the available agencies for clients who are receiving rental assistance or housing stability case management. These are in addition to Denton County Friends of the Family who was already receiving deposit waiver assistance for victims of family violence through Customer Service prior to the program's implementation. Utilization of the program may vary due to fluctuations in available housing and funding for housing assistance programs and staff turn-over in agencies resulting in lower awareness of the program over time. It is also possible that new program funding awarded may make other agencies eligible for the program that were not previously eligible. In recognition of the need to provide ongoing awareness of the program, Community Development staff will promote the program to community nonprofit providers and community coalitions through a quarterly direct email campaign and will include a promotion of the program on the City's website. Rate Programs Research Navigant Consulting indicated that some utility systems offer alternative rate structures and discount programs such as senior rates, Life-line/Income-based rates, arrears forgiveness, and weatherization incentives. Customer Service has reviewed the program offerings of Austin, Houston, Lubbock, and San Antonio and have included Equivalent Number of Days Revenue Outstanding (ENDRO) and debt performance where possible. Debt Performance Programs Offered Debt ENDRO Income Other Efficiency Donated Ratio Based Sr, Vet, Medical Improvements Funds Denton 0.15% 22 X X Austin 0.45% 38 X X X X DeSoto X Houston X X Lubbock 0.54% X San Antonio 0.32% X X X 56 Date: June 4, 2019 Report No. 2019-104 State regulations prohibit municipalities from providing free utility services or forgiving debt and dictates that rates must be uniformly applied. The City of Denton adopted this requirement in the City Charter under article 12, section 2. City Charter, Sec. 12.02. - Rates. The city shall have the power, subject to limitations imposed by state law and this Charter, to fix and, from time to time, revise such rates and charges as it may deem advisable for supplying such utility services as the city may provide. The utilities shall provide no free services; the rates and charges for services to city departments and other public agencies shall be the same as the regular rates and charges fixed for similar services to consumers generally. The rates and charges for services to consumers outside the corporate limits of the city may be greater but shall not be less than the rates and charges for similar service to consumers within the corporate limits of the city. To accommodate uniform rate application rules, it appears most municipal utility organizations offset rates with qualified discounts ranging from an average about $80-$650 annually. However, Grand Prairie has accomplished this by significantly discounting the lowest rate tier to accommodate for consumption required as a necessity. Qualifications for all programs except senior citizen programs appear to be income based with most utilities validating eligibility through participation in state, federal, or local assistance programs. Senior citizen programs vary and may include service discounts, late fee waivers, deposit waivers or payment deadlines which have been extended by several days. Deposits appear to be collected in the same manner for all customers regardless of program qualification. The only exception to this is Austin Energy which waives deposits for veterans returning from deployment and for residents who can prove medical indigency. Commercial Customers by Averaize Consumption A question was raised about the number of commercial accounts based on their consistent usage. All commercial and industrial customers were reviewed and grouped by electric consumption. The grouping represents all customer's whose consumption was in the designated service range in each of the previous 12 months for all electric service supplied at one point of delivery and measured through one meter. General Service Small General Service Medium General Service Large Demand Range <21.0 KW 21.0 KW to<250 kVA 250 kVA+ Customer Count 4,089 1,603 155 Debt Performance Accounts responsible for FY2017-18 bad debt were reviewed and all accounts whose deposit amounts were reduced or removed by the new deposit guidelines were identified. The below chart outlines the findings of this analysis. 57 Date: June 4, 2019 Report No. 2019-104 Total Number of FY2017-18 Write Off Accounts 1,927 Total Number of Accounts with Lower New Guideline Deposit 685 In response to Council,the below chart provides the dollar amount of bad debt which was experienced under the new credit and collections guidelines. It also shows what bad debt would have been with the same customers under old guidelines as well as what debt would look like if all deposit requirements were reduced to a one month deposit based on current credit guidelines. FY2017-18 Bad Debt Actual with New Guidelines $420,268.97 Under Old Deposit Guidelines $306,746.71 27.0% � Standard 1 Month Deposit $472,619.38 12.46% T Bad Debt by Demographic Income information related to specific customers contributing to bad debt is not available. However, American Community Survey demographic information contains data indicating the average household income and percentage of residents whose income is below the poverty level based on the census block. Locations producing bad debt in FY2017-18 were matched against this data and grouped by the number of write offs based on the percentage of the population under the poverty level for that group. There is no obvious demographic trend to the distribution of bad debt. Overall, 64% of all bad debt occurs in demographic regions which have a less than 30% poverty level household distribution. Additionally, 22 bad debt accounts (1%) occurred in areas where less than 1% of the population is below the poverty level. The chart below outlines bad debt against available demographic information. Percent of Households Total Number of Percent of Bad Debt Average Household Below Poverty Level Write Offs Income < 10% 272 14% $111,492.12 10% - 19.9% 360 19% $73,217.84 20% - 29.9% 598 31% $54,699.02 30% - 39.9% 299 16% $37,080.75 40% - 49.9% 142 7% $41,514.68 50% - 59.9% 201 10% $24,791.59 60% - 69.9% 35 2% $25,099.00 70% - 79.9% 20 1% $26,721.00 80% - 89.9% 0 - - > 90% 0 - - Transfer of Service Deposit Requirements Each utility account is associated with a service address and the deposit is based on the utility usage for that specific service address. The deposit allows for coverage up to two average utility bills for the service address. When transferring services, a customer may be required to pay a new deposit for 58 Date: June 4, 2019 Report No. 2019-104 their new account. This new deposit would be based off the utility usage at their new address. If the customer has established a D internal credit rating they will be required to pay a one month deposit and a customer with an E internal credit rating will have a two month deposit requirement. This deposit is billed to the customer and not required to be paid prior to connection at their new address. When the prior utility account is closed, the deposit plus interest earned is applied to the final balance. If the remaining balance is a credit and a deposit is required at the new service address,the credit will be applied to the new required deposit. If the balance remaining is a debt, it will be transferred after the final bill due date to the new service address utility account. If the customer needs arrangements at that time, Customer Service will work with the customer. Commercial Deposit Fund Increase Commercial deposit balance has increased since February 2018. This is due to an increase to the number of active commercial accounts and existing accounts which qualified for deposit increase during the quarterly assessment. Additionally, the amount of the average commercial deposit which is based on 2 month consumption increased from $1,204 to $1,240. Late Fee Comparison Navigant Consulting noted that many utilities have moved from a late fee of a set amount to a percentage based late fee. Late fee assessment over FY2017-18 was evaluated to model late fees under the current system, 5%, and 10% of the past due balances. The current fee is shown as its percentage of the average bill for each service class. Impacts to monies collected for late payments were also calculated. Accounts Average Bill Current Flat Fee 5% 10% Commercial 4,016 $1,618.97 $20 $80.95 $161.90 Multifamily 20,852 $116.76 $20 $5.84 $11.68 Residential 33,087 $267.02 $20 $13.35 $26.70 Current Fees Billed Billed at 5% Billed at 10% Commercial $80,320 $325,089.77 $650,179.55 Multifamily $417,000 $121,738.60 $243,477.20 Residential $661,720 $441,740.29 $883,480.58 TOTAL $1,159,040.00 $888,568.66 $1,777,137.33 Pay As You Go Prepaid Utilities Promotions Planned website updates to include Pay As You Go information and the rollout of increased cash payment locations for Pay As You Go customers in addition to post-paid customers is scheduled to be live May 1st. An educational video is in production and anticipated for release mid-May. Customer Service is working closely with the Public Communications Office. Public outreach for the Pay As You Go program is actively increasing with a targeted public education campaign planned for July 2019. 59 Date: June 4, 2019 Report No. 2019-104 The July campaign will include a redesign of the Customer Service website for better access to information and resources including Pay As You Go information. The program will be highlighted in the resident newsletter and will receive verbiage on the utility bill insert. Additionally, the campaign will include a themed series of educational posts through social media at least weekly and prominent Pay As You Go information on the main City webpage. Social media posts will be promoted to increase exposure to Denton residents. Pay As You Go social media promotion has begun and will continue on the City of Denton outlets leading up to the full promotion. The first post was released April 2nd and was picked up by DTV for inclusion in their April 3rd DTV Newsbreak. Customer Service is providing information, brochures and education to area apartment community leasing offices to increase awareness of the program for tenants. First contact with agents was made April 9th. Many properties have already begun placing Pay As You Go information in the welcome packs for their new residents. Currently,we have met with leasing agents representing 130 properties. Staff has created a weekly plan to ensure all leasing agencies are reached. We are currently working with the Public Communications Office to ensure success of our multifamily partnership by providing the best support materials to communities in a cost sustainable manner. CONCLUSION: There are declining trends in the performance of bad debt, but there is a 6 month delay between a final billing and the point where the balance becomes uncollectible debt. The changes to credit and collection policies were implemented in the middle of a fiscal year and currently only 7 months of bad debt performance have been collected since the new guidelines. The first full fiscal year of bad debt performance which provides baseline performance under the new guidelines will not be available until April 2020. Customer Service agrees with Navigant Consulting's recommendation of continued monitoring of debt performance and avoidance of additional changes to the guidelines until at least two full fiscal year worth of data is available. This will also allow for increased adoption,performance tracking and impact analysis of the Pay As You Go program's ability to decrease customer deposit burden while lowering the impact on bad debt. STAFF CONTACT: Tiffany Thomson, Director of Customer Service (940) 349-7401 Tiffany.Thomson(a),cityofdenton.com 60 -40" o Customer Service DENTON 601 E. Hickory St. Suite F, Denton, TX 76205 • (940) 349-8700 March 5, 2019 Condell Garden Executive Director Interfaith Ministries of Denton, Inc. 1109 N. Elm St Denton, TX 76201 Dear Condell: At the direction of the City Manager, Customer Service conducted a review of customer partnerships with Interfaith Ministries. The finding was that allocated funding is used appropriately and within the set parameters. Additionally, customers who have received assistance have an overall good impression. However, Interfaith Ministries was found to be lacking sense of urgency and responsiveness in assisting customers who are often facing imminent service interruption, communication with clients is inadequate, and information provided on the telephones and website are inconsistent. Due to the city's financial tie with Interfaith Ministries, it is important that your organization builds customer relationships that embody the values of our organization. The following summary outlines the methodology, execution, findings, and next steps related to evaluation of Interfaith Ministries conducted from February 14-22, 2019. The customers who visit Interfaith Ministries first go through an appointment screening process. During the screening, customers who show financial need and crisis are given an appointment. They bring all required documentation to the appointment and a decision is made on whether assistance is granted. This means customers fall into one of three categories; denied an appointment, denied assistance, or granted assistance. In order to ensure a well-rounded understanding of the experiences of all customers, we employed a four part survey approach. Surveys were developed for each of the three customer groups as well as a secret shopper panel. All attempts were made to survey a randomized 10% sample of each of the three customer groups. OUR CORE VALUES Integrity•Fiscal Responsibility•Transparency• Outstanding Customer Service ADA/EOE/ADEA www.cityofdenton.com TDD(800)735-2989 61 Assistance Received Survey Group: Available assistance data from April 2018 - December 2018 provided a list of 264 families who had received assistance. A randomized sample of 59 records was pulled to allow for customers who were unreachable, refused to participate, or were randomly identified more than once due to multiple visits during the timeframe. A total of 24 customers who were contacted chose to participate. Denied Appointment& Denied Assistance Groups: Customer Service only receives detail data on customers who have received assistance. A request for the list of clients who were either denied assistance or were screened out of the application process was submitted. A complete list was unavailable as summary records are not maintained on these contacts currently. Interfaith Ministries was able to compile a list of both groups from their January contact information sheets. A complete listing from October to current was received March 4. The list yielded 13 records of clients who were denied an appointment and 17 records of clients who were denied assistance. Not all records had contact information,but Customer Service did attempt to locate and contact all available records. Contact was only able to be made with two clients denied appointments and 5 clients who received an appointment but did not receive assistance. Secret Shopper Panel: In order to attempt to get a better idea of the customer's experience, we deployed 4 secret shoppers. Two were anonymous Denton residents, one was a resident employee and one was a non-resident employee. Shoppers were instructed to make contact with Interfaith seeking assistance and document the experience. Survey information was aggregated after completion to provide a view of the whole customer experience. The picture is not as balanced as desired due to lack of denied client information. Survey Group Key Findings: • Overall satisfaction was 90% 100% of clients who received assistance would recommend Interfaith Ministries to friends or family in need while only 92%would choose to return to Interfaith personally • 93% of respondents indicated they were treated with dignity and respect 100% of clients who received assistance reported Interfaith was respectful of their time and travel with an average of 2 trips to the office required • 32% of clients indicated they had difficulty contacting Interfaith Ministries 19% of respondents replied or left comments indicating they were not treated with respect through actions or body language 2 62 Secret Shopper Results: Three secret shoppers called several times and left messages requesting assistance. To date, Interfaith Ministries has not reached out to any shopper. One of the shoppers reported that the second time she called, the voice mail message had changed and indicated clients seeking assistance should not leave a message,but must come into the office. It further stated that messages would not be returned. This was received prior to the fourth shopper calling. Due to schedule conflicts, they were unable to go in person and withdrew. The following week, we called to review the voice mail message. Instead, there was a message indicating the office was closed for President's Day both the Friday before and the Monday of the holiday. Again, this message indicated that callers seeking assistance should come into the office, not leave a message and calls would not be returned. The shoppers who called Friday morning and afternoon did not receive a message that the office was closed on Friday. • 100% of the shoppers consider it difficult to make contact with Interfaith and were not satisfied with their overall experience • 1 shopper drove to the location and was able to speak with Interfaith staff and indicated staff were respectful • 1 shopper indicated staff was not rude,but did make them feel uncomfortable as though they were disapproved even before having an appointment when they finally reached Interfaith by phone after 8 days 1 shopper indicated the hours were inconvenient due to misinformation on Interfaith' s website Overall, it appears Interfaith has a high overall satisfaction rate with customers receiving assistance. However, responsiveness and sense of urgency for residents appears absent. After reviewing the website which indicated clients seeking assistance should call, receiving feedback stating messages were conflicting, and reviewing the phone message ourselves, we asked for confirmation that clients were, in fact, able to call for assistance. We were told that clients are able to call for help, but after nearly 3 weeks since making initial contact, no secret shopper has received communication initiated by Interfaith Ministries. Another area of concern is the office closure of two days for President's day. Scheduled holidays are not available on the website and the office closure message was not available to callers for the full day Friday. The website has varying information related to office hours and indicates residents can call for assistance although our experience is not consistent with that. 3 63 The findings of our study mimic concerns and feedback from City Council, staff and customers over the last several months. As such, we are requesting a formal plan of action on how the following items will be addressed: 1) Response to customers is made in a timely manner preferably within 1-2 business days. 2) Ensuring customer messages are returned preferably within 1-2 business days. 3) Phone recordings contain clear information which matches the website. 4) Including closure information and holiday schedule on the website. 5) Review website and correct discrepancies such as the hours of operation found on the Contact Us and Apply for Assistance sections of the website. The plan of action should be provided within the next two weeks. It will be reviewed by staff and provided to the City Manager for his review after which we can meet to discuss any further direction or next steps. Sincerely, Tiffany Thomson Director of Customer Service 4 64 March 13, 2019 _ ��terf with MINISTR11:S 01;DEN':'ON.INU' Tiffany Thomson P.O. no.x 1744, Denton." X 76202 Director of Customer Service 940/565-5479 City of Denton 601 E. Hickory St.,Suite F Denton,TX 76205 Dear Tiffany: Thank you for your letter dated March 6, 2019. We take customer service very seriously, so we were distressed to learn of the difficulties customers expressed in trying to contact us.While we always strive to do our best job,your review has brought to our attention some areas in which we can improve our services. Prior to the receipt of your letter,we were already implementing some changes to improve our services. However, we encountered some setbacks in January and February of 2019 starting with a flu epidemic which swept the ranks of our volunteers,staff, and student interns, sometimes leaving only one person in the office to handle walk-ins, see scheduled clients and answer two phone lines. We also experienced a lack of plumbing in our building which took nearly two weeks to repair.While completing these repairs,the city work crew accidently cut our phone and internet lines.The lines were out of service for several days until we could get Frontier Communications to restore service. These are not meant to be excuses, but an explanation of some of the issues we were dealing with during the time period that your"secret shoppers" were making an effort to contact us. The following is our action plan for how we will address the City's concerns: 1. Response to customers is made in a timely manner,preferably the same business day. Interfaith Ministries provides several different types of assistance to community members, including, rent assistance, emergency medical assistance, and assistance with utilities for DMU,TXU, and CoSery customers, as well as various types of other assistance. Depending on the volume of requests received (particularly at peak times of the year), it is not always possible to contact people within the same business day. a. Interfaith is adding a screening form to our agency website, allowing an additional way for customers who are unable to get through by telephone,to contact us. b. Our goal is to contact individuals within 1-2 business days to screen them and to schedule an appointment, if appropriate. 2. Ensuring customer messages are returned, preferably same business day. It has long been the practice of Interfaith Ministries not to accept client messages on our answering machine except in the case of someone wanting to cancel or reschedule an appointment.The outgoing message on our answering machine has indicated this for several years.There are many reasons for this, including the fact that our older telephone and answering machine system is not equipped to handle a large volume of calls. When full, the machine stops recording and cuts people off. Also, unless, names and phone numbers of 65 customers are clearly and distinctly stated, messages are often garbled and difficult to understand, making it difficult to return calls. a. We have recently received a grant to update our voice systems which will allow us to increase the number of users that can be on the phone atone time, direct calls to specific extensions, and take messages for specific persons and purposes.We anticipate that this system will improve the quality of messages and our ability to return them. We will have the updated system in place by June 301h at the latest. b. We are actively recruiting more regular volunteers to answer screening calls. c. One of our goals in our most recently adopted strategic plan is to contact customers within 1-2 business days. 3. Enhance customer service approach with customers seeking assistance. Customers are generally highly stressed by their situations when they contact us. Often they have known for several days, sometimes weeks that they would not be able to pay their bills. However,they may wait until right before cut off or after cutoff to contact us. While the majority of clients express satisfaction with the way they are treated by our organization,some perceive the questions we must ask as intrusive and rude or become upset if their utility assistance cannot be provided "on the spot." a. To help ensure that we are not contributing to customer feelings of dissatisfaction, we will be providing staff and volunteers with quarterly customer service and communication skills training. b. The first training was held on 03/13/19. 4. Phone recordings contain clear information which matches our website. a. Messages on both the web site and telephone have been reviewed. b. We are updating them to make sure they are consistent, and trying to be as specific as possible regarding administrative hours and appointment hours. S. Include closure information and holiday schedule on the website. Regarding the early closure on Friday February 151h, it was the director's decision to close early due to the fact that scheduled customers had been assisted and our building still had no working plumbing. Prior to leaving for the day, a sign was placed on our door and our answering machine message was updated to indicate the closure. Nonetheless,we have not been consistent in listing our scheduled holiday closings. a. The website is currently being updated and will be updated as changes occur. It will include holidays and our policy for inclement weather closings. b. In the event of a future unexpected closing on a day not scheduled, we will make an effort to update our face book and web page, our phone message, and leave a sign on our door. 6. Review website and correct discrepancies such as the hours of operation found on the Contact Us and Apply for Assistance sections of the website. a. Our website is currently being reviewed and updated. b. In addition to correcting any discrepancies,we will be adding a complete list of required documentation, and more specific information about our areas of coverage.We hope that this will cut down on the volume of out-of-area calls received and reduce the amount of no-shows caused by people not willing to provide required documentation. 66 We are proud of our partnership with the City of Denton over the past 20 years.As we discussed during the contract negotiation process, we anticipated that the increase in funding from the City of Denton,as well as the more relaxed eligibility guidelines,would increase the number of requests for service. This has certainly been the case and it has been an adjustment for our agency. However, improving our services is always a top priority for our organization. We are pleased that our overall satisfaction rates are high and we anticipate continued improvement as this plan of action is implemented. I look forward to hearing from you after you have had an opportunity to review this information. Sincerely, Condell Garden, MS Executive Director Interfaith Ministries of Denton, Inc. 1109 N. Elm St. Denton,TX 76201 940-566-5927 67 On-site Meeting with Interfaith Ministries & City Staff April 2, 2019 The following contains the action plan items provided by Interfaith Ministries, Inc. including all follow up questions by Customer Service and the corresponding response from Interfaith Ministries, Inc. If additional clarification, action or direction was decided upon during the on-site meeting, that is clearly noted as well. 1. Response to customers is made in a timely manner,preferably the same business day. Interfaith Ministries provides several different types of assistance to community members, including, rent assistance, emergency medical assistance, and assistance with utilities for DMU, TXU, and CoSery customers, as well as various types of other assistance. Depending on the volume of requests received (particularly at peak times of the year), it is not always possible to contact people within the same business day. a. Interfaith is adding a screening form to our agency website, allowing an additional way for customers who are unable to get through by telephone, to contact us. b. Our goal is to contact individuals within 1-2 business days to screen them and to schedule an appointment, if appropriate. City Follow-up Question Interfaith Response Interfaith experienced the same illness setbacks While we are not in a position to predict that our staff last year in about the same time. Since this has and volunteers will all become ill at the same time, happened two years in a row, what is being done our goal this year is to recruit additional volunteers to prevent operational impacts next year? Two and maintain a PRN list of volunteers for when we months of reduced access is more than 15% of the are shorthanded. While these individuals may not be year. This is a significant impact to the public. qualified to see clients, they will at least be able to answer the phone and/or contact customers to let them know we are working on an appointment. Looking to create on call When will a screening form be on the website? The screening form is currently online. What will occur in the meantime to address this We are also asking staff and volunteers from other concern? areas to answer the client line when the caseworker is busy seeing clients, and to review any messages left on the answering machine. 2. Ensuring Customer Messages are returned,preferably the same business day. It has long been the practice of Interfaith Ministries not to accept client messages on our answering machine except in the case of someone wanting to cancel or reschedule an appointment. The outgoing message on our answering machine has indicated this for several years. There are many reasons for this, including the fact that our older telephone and answering machine system is not equipped to handle a large volume of calls. When full, the machine stops recording and cuts people off. Also, unless, names and phone numbers of customers are clearly and distinctly stated, messages are often garbled and difficult to understand, making it difficult to return calls. a. We have recently received a grant to update our voice systems which will allow us to increase the number of users that can be on the phone at one time, direct calls to specific extensions, and take messages for specific persons and purposes. We anticipate that this system will improve the quality of messages and our ability to return them. We will have the updated system in place by June 30th at the latest. b. We are actively recruiting more regular volunteers to answer screening calls. c. One of our goals in our most recently adopted strategic plan is to contact customers within 1-2 business days. 68 City Follow-up Question Interfaith Response Since implementing a goal for 1-2 day client Since implementing the goal in October, 9 1% of contact, what is your current performance in this clients that have filled out a screening form have area as well as the performance over time? been contacted within 1-2 days, with 50%being contacted the same day, 28% contacted the next day, and 13% contacted within 2 days. Those who reach a caseworker by telephone are screened immediately. Two secret shoppers have still never been As mentioned in our last communication, we were contacted from February. One who left a message not accepting phone messages at that time. Each prior to the phone outage and one who left a screening form has a date of request and notes by the message prior to the outage, but also went in caseworker as to when contacts or contact attempts person and filled out a form then went in person a are made. I would be able to look this up if I knew second time when no call was received. What the name of the person. We make at least two protocol is in place to ensure that all potential attempts to contact each person. clients have been contacted? Are complete voice mail messages which include I have heard the outgoing mail message hundreds of name and a contact number disregarded? Three of times, however, it would serve no purpose to our secret shoppers called and received the contradict your secret shoppers. I will simply say that answering machine. All three indicated there was this issue has been resolved. Should the persons call no indication a voice mail should not be left until again, their calls will be answered or returned, the afternoon of Friday, February 15. The website assuming their messages are clear and tells prospective clients to call for assistance only understandable. receive a message telling them they must come in. Finally, when we asked about whether clients were able to call for assistance, the email response indicated they can; however, the reality appears that a client can get assistance by phone only if someone answers the phone. Otherwise, they must take off work and come in. Once the new phone system is in place, will Yes. clients be able to leave messages and have them returned to prevent having to take multiple days away from work? Will the phone system allow the recording of calls We do not know all of its capabilities yet, but our to monitor quality of the client experience? tech person assures us that we will be able to do some quality assurance monitoring. 3. Enhance customer service approach with customers seeking assistance. Customers are generally highly stressed by their situations when they contact us. Often they have known for several days, sometimes weeks that they would not be able to pay their bills. However, they may wait until right before cut off or after cutoff to contact us. While the majority of clients express satisfaction with the way they are treated by our organization, some perceive the questions we must ask as intrusive and rude or become upset if their utility assistance cannot be provided "on the spot." a. To help ensure that we are not contributing to customer feelings of dissatisfaction, we will be providing staff and volunteers with quarterly customer service and communication skills training. b. The first training was held on 03/13/19. 69 City Follow-up Question Interfaith Response In addition to providing regular training, how do We have a customer satisfaction survey that can be you plan to monitor and measure success? filled out in office or online. Customers are encouraged to fill out this survey. The online version has been available for more than 4 years.. Of those surveys returned, our customer satisfaction rate from November to February averaged 92%. We also have an in-office and online client complaint form. The online form is listed under"Our Service" These forms come to the director who makes an effort to either resolve complaints or explain our decisions. We would always prefer that customers first try to resolve their complaints directly with us. This lets us know quickly and effectively how well we are doing and what corrections might need to be made. MEETING CLARIFICATION: Interfaith will ensure the client screening sheet be provided with all contacts for initial screen through those who receive assistance including an email address for all clients who are willing to provide one. Customer Service will conduct an internal survey of clients by type Denied Appointment,Denied Assistance, Received Assistance. The survey will include request for clarification if the customer indicates they did not arrive at a scheduled appointment. 4. Phone recordings contain clear information which matches the website. a. Messages on both the web site and telephone have been reviewed. b. We are updating them to make sure they are consistent, and trying to be as specific as possible regarding administrative hours and appointment hours. City Follow-up Question Interfaith Response The apply for assistance section is Customers may now submit a screening form online better. However, this should be crystal clear that if unable to reach us byu phone or visit the office. if you are unable to reach by telephone,that you must visit the office. This would help potential clients plan for the possibility of a trip to the office. The contact us section still gives no indication that The web site now indicates that assistance cannot be clients may have to come in. provided over the telephone and that they will have to come to our office if an appointment is scheduled. The hours of availability still do not The apply for assistance is now a section called"I match. Contact us indicates if you are seeking need help." The hours should now match. assistance you have two windows of opportunity to reach someone. The apply for assistance area indicates only a 3 hour daily window. MEETING CLARIFICATION: A little more simple website cleanup is needed and will be completed. 70 5. Including closure information and holiday schedule on the website. Regarding the early closure on Friday February 15th, it was the director's decision to close early due to the fact that scheduled customers had been assisted and our building still had no working plumbing. Prior to leaving for the day, a sign was placed on our door and our answering machine message was updated to indicate the closure. Nonetheless, we have not been consistent in listing our scheduled holiday closings. a. The website is currently being updated and will be updated as changes occur. It will include holidays and our policy for inclement weather closings. b. In the event of a future unexpected closing on a day not scheduled, we will make an effort to update our face book and web page, our phone message, and leave a sign on our door. City Follow-up Question Interfaith Response Website information looks great! This should be a n/a helpful improvement. I understand closing due to issues such as In the future we will make an effort to respond to plumbing outages. Would it be expected to close messages before closing. without responding to all voice mail messages for assistance first? For our purposes, there should be no need to Yes change the website every time you are closed as long as you have a clearly posted holiday schedule and weather policy as long as the phone message and Facebook are updated for unexpected outages (including weather outages). However, could an email notification to the organizations served also be sent? I would recommend in the situation such as Feb Good feedback. 15, the message could have been more clear. "Due to plumbing issues, the office will be closed Friday afternoon, February 15. Offices will remain closed on Monday, February 18 due to observance of President's Day and will reopen Tuesday, February 19." That helps manage customer perceptions related to agency responsiveness. 71 6. Review website and correct discrepancies such as the hours of operation found on the Contact Us and Apply for Assistance sections of the website a. Our website is currently being reviewed and updated. b. In addition to correcting any discrepancies, we will be adding a complete list of required documentation, and more specific information about our areas of coverage. We hope that this will cut down on the volume of out-of-area calls received and reduce the amount of no-shows caused by people not willing to provide required documentation. City Follow-up Question Interfaith Response Inclusion of the needed forms and list of required Yes, anything you can do to help us get the correct documentation should assist greatly and reduce information out to customers would be appreciated. unnecessary workload on Interfaith staff. COD could add a link to the Interfaith website and application to help make things as simple as possible for you. We also believe that COD is able to assist by looking at the feasibility of creating an email template with all the basic information, Interfaith contact information, website link and attached forms that will be needed. Staff could email customers the information at the time a referral is suggested. While it cannot be guaranteed at this point, we would be happy to explore that to improve services to our public and to help simplify contact management for Interfaith. MEETING CLARIFICATION: Customer Service will add a link and information for Interfaith Ministries to the City website during the re-design set for July 2019 launch. Additionally, Customer Service is working on feasibility of a process to email customers information on Interfaith services as needed. 72 Date: June 7,2019 Report No. 2019-1 19 INFORMAL STAFF REPORT TO MAYOR AND CITY COUNCIL SUBJECT: During the Wastewater Budget presentation on June 4, 2019, Mayor Pro Tem Hudspeth asked for additional information concerning diversion of wastewater from the Robson Ranch Water Reclamation Plant to the Denton wastewater collection system. BACKGROUND: The Robson Ranch development wastewater flows are currently treated at the Robson Ranch Water Reclamation Plant (RRWRP). This plant provides wastewater treatment service only to the Robson Ranch development, and currently has capacity to treat 375,000 gallons of average daily flow. To serve the fully developed condition of Robson Ranch the plant will need to have capacity to treat 1.6 million gallons of average daily flow. In July 2015, Robson developers, the Denton City Manager, the Assistant City Manager - Utilities, and wastewater staff met and reached an understanding to explore abandonment of the RRWRP and pumping all wastewater flows from Robson Ranch to the Denton wastewater collection system. This approach was considered positive for both the Robson development and the City. In the future, Denton will need to construct a wastewater treatment plant in the Hickory Creek sewer basin as the basin population continues to grow. When considering this future need, it would be impractical and costly to continue to run a small plant in the same sewer basin. There will be improved economies of scale for capital, operational, and maintenance costs gained from the future larger treatment facility. With the above understanding in place, staff worked on a Development Agreement with Robson developers. As part of this agreement, Denton would secure the necessary offsite easements, and design and construct the wastewater diversion facilities. Robson would pay $4 million for the wastewater diversion project. Upon completion of the diversion project, Robson will begin paying wastewater impact fees and would not be required to further expand the treatment capacity of the RRWRP. The RRWRP would then be decommissioned and converted into a pump station. In accordance with the Agreement, homes within Robson Ranch are required to pay impact fees and Robson Developers will receive an impact fee credit of$1,000 for the first 1,000 homes, for a total of$1,000,000 for funding the wastewater diversion infrastructure. Denton staff engaged Hillwood (representing Petrus Investment, L.P.) to acquire an easement that passes through the Hunter Ranch property owned by Petrus Investment, L.P.. Staff worked with Hillwood on an agreement and easement documents to memorialize the acquisition of the easement in Hunter Ranch. As part of providing the easement through Hunter Ranch for a 73 Date: June 7,2019 Report No. 2019-1 19 nominal charge of$20, the City agreed to provide Hunter Ranch capacity for at least 800 single family equivalent in the gravity main that would run through the Hunter Ranch property. Hunter Ranch will pay impact fees for all connections at the prevailing rate at the time of connection to the Denton wastewater system. Summary: Robson Agreement Cost Benefit Denton Cost Wastewater Diversion $4 Million* Avoid cost of additional plant $0 Project(Pumping expansion and permit Option) requirements and impact fee credit. *estimated cost to complete pumping option Petrus/Hillwood Agreement Cost Benefit Denton Cost Dedication of Easement Land Cost 800 SFE Wastewater Capacity* $20 *Impact fees will be paid Denton Savings with Wastewater Diversion Project instead of 1.6 MGD plant Plant option Wastewater Diversion Project Difference Annual O&M Costs $895,000 $65,000 Annual: $830,000 20 Year O&M Costs $17,900,000 $1,300,000 20yr: $16,600,000 The essence of the agreement for Denton is that the operation and maintenance of a remote wastewater treatment plant is more expensive than maintaining a pump station in Robson Ranch. In addition, Robson Ranch will begin paying wastewater impact fees that will help cover the cost of providing conveyance and treatment costs for the diverted Robson flows. Hunter Ranch is provided capacity in this system, which will help provide wastewater services as Hunter Ranch starts. In summary, the agreement provides benefits to all parties involved. DISCUSSION: These Wastewater Services Agreements with Hillwood and Robson Ranch were approved by City Council on March 26, 2019. ATTACHMENT(S): None STAFF CONTACT: 74 Date: June 7,2019 Report No. 2019-1 19 Kenneth Banks. General Manager of Utilities (940) 349-7165 Kenneth.Banks@cityofdenton.com 75 Date: June 7,2019 Report No. 2019-120 INFORMAL STAFF REPORT TO MAYOR AND CITY COUNCIL SUBJECT: On May 21, 2019 Council Member Armintor requested a report on how individuals are assessed, scored, and prioritized in the community's Coordinated Entry (CE) System and Housing Priority List(HPL). DISCUSSION: As described in the Denton County Coordinated Entry Policies and Procedures(Exhibit 1)adopted in June of 2017 and revised April 2019, "this community has been in transition from a set of homeless services that only alleviate the immediate crisis of homelessness to a Housing Crisis Response System (HCRS) that ensures that homelessness is prevented, and if not, that it is rare, brief, and a non-recurring experience." CE is a part of an effective Housing Crisis Response System that: • Identifies all people experiencing homelessness or at-risk of homelessness across a community • Prevents homelessness whenever possible • Provides immediate access to Coordinated Entry, shelter, and other crisis services without barriers to entry, as permanent housing options are being secured • Quickly connects households to assistance tailored to their unique strengths and needs which enable them to achieve and maintain permanent housing. Coordinated Entry Assessment Denton County's CE process utilizes an assessment process developed by our planning partner, the Texas Balance of State (BoS) Continuum of Care (CoC). This partnership provides a connection to emerging and best practices in CE. This led to Denton adopting and implementing a uniform CE process that includes utilizing a standard assessment tool called the Vulnerability Index—Service Prioritization Decision Assistance Tool(VI-SPDAT) for individual households or the Family—Vulnerability Index—Service Prioritization Decision Assistance Tool(F-VI-SPDAT) for households with more than one person. As a part of our Housing Crisis Response System (Exhibit 3) emergency services and housing assistance agencies in the community are partnering in a coordinated CE process (Exhibit 2). Through collaboration they use the same assessment tool through a shared database,the Homeless Management Information System (HMIS), so that people experiencing are assessed, scored, and prioritized in a process that is collaborative, coordinated, and equitable.). Prioritization is a necessary part of the current process. Most communities, including Denton, lack the resources needed to meet all of the needs of people experiencing homelessness. Coordinated entry (CE) processes help communities prioritize assistance. Where we are faced with limited resources, one of the primary purposes of coordinated entry is to ensure that people with the most severe service needs and levels of vulnerability are prioritized for housing assistance. 76 Date: June 7, 2019 Report No. 2019-120 As explained in the 2017 Point-In-Time Count Report, "Just like battlefield triage, doctors don't prescribe the same treatment to patients on a first-come-first-served basis and without regard for their particular injuries or ailments, neither should we function this way to reach a goal toward ending homelessness." (Homeless in a Day: A snapshot of Homelessness in Denton County,p. 11) Figure I -Coordinated EntryAssessment ASSESSMENTCOORDINATED ' ENTRY Triage Intake Assessment Assessment (VI-SPDAT) Documentation Documentation Documentation of Homelessness of Disability of Priority Status HOUSING PRIORITY LIST (HPL) -------------------------------------------------------------- Individuals and families experiencing homelessness are assessed, placed on a i- housing priority list by local agencies and referred to a housing/services intervention. HOUSING REFERRAL SERVICES REFERRAL 1:1 # ❑ # HOUSING/SERVICES INTERVENTION VI-SPDAT and F-VI-SPDAT The VI-SPDAT and F-VI-SPDAT are standard assessment tools used to measure a household's vulnerability. Households receive a score based on self-reported responses. The score is used to match participants to the most appropriate housing referral. The score also assists in prioritization — the process by which all persons in need of assistance who participate in CE are objectively ranked in order of priority. Figure 2—Scoring VI-SPDAT Score Housing Intervention 0-3 Minimal intervention/Diversion, if an Rapid Re-housing (RRH) or 4-7 Transition Housing (TH) 8+ Permanent supportive Housing (PSH) F-VI-SPDAT Score Housing Intervention 0-3 Minimal Intervention/Diversion, if an RRH or 4-8 TH 9+ PSH 77 Date: June 7,2019 Report No. 2019-120 The assessment looks at several factors to identify who is most vulnerable, such as: • Significant health or behavioral health challenges or functional impairments which require a substantial level of support to maintain permanent housing; • High utilization of crisis or emergency services, including emergency rooms, jails, and psychiatric facilities, to meet basic needs • The extent to which people, especially youth and children, are unsheltered • Vulnerability to illness or death • Risk of continued homelessness • Vulnerability to victimization, including assault or engaging in trafficking or sex work Housing Priority List(HPL) Households that complete the CE assessment process are then included in the HPL and referred to the most appropriate housing solution based on the VI-SPDAT score. Households are pulled off the HPL in order of priority status as housing assistance becomes available. Coordinated Entry and Housing Priority List data are provided in the Data Dashboard. ATTACHMENT(S): Exhibit 1 —Denton County Coordinated Entry Policies and Procedures Exhibit 2—Denton County Coordinated Entry Ad Exhibit 3 —Housing Crisis Response System Map STAFF CONTACT: Dani Shaw, Community Development Manager danielle.shaw@cityofdenton.com 940-349-7237 78 DENTON COUNTY COORDINATED ENTRY POLICIES AND PROCEDURES 79 TABLE OF CONTENTS Termsand Definitions...................................................................................................................................................3 Section1 —Introduction...............................................................................................................................................4 Section2 — Planning.......................................................................................................................................................5 Section3 —Access...........................................................................................................................................................7 Section4 —Assessment................................................................................................................................................9 Section5 — Referral.......................................................................................................................................................11 AppendixA......................................................................................................................................................................17 AppendixB ......................................................................................................................................................................19 2 80 TERMS & DEFINITIONS Continuum of Care (CoQ —A community wide funding and planning approach that helps communities plan and provide necessary homelessness services like emergency, transitional, and permanent housing to people experiencing a housing crisis. Coordinated Entry (CE) —Aims to assess every person experiencing or at-risk of homelessness and based on their need connect them to the most appropriate housing intervention Diversion—A tool used to assist households seeking housing outside of an emergency shelter by helping them identify immediate alternative housing arrangements, and if necessary, contacting households with services and/or financial assistance to help them return to permanent housing. Emergency Shelter (ES) — Provides temporary shelter to households experiencing a housing crisis while more permanent housing solutions are being secured Front Door (FD) —A designated location where individuals and families experiencing homelessness undergo a common assessment process to quickly and equitably gain access to available community resources. Homeless Management Information System (HMIS) - a database used for collecting, using, storing, sharing, and reporting participant data associated with the Coordinated Entry process and other supportive services for persons experiencing and at-risk of homelessness Homelessness Prevention — Program that provides services like financial assistance and diversion to prevent individuals and families from becoming homeless. Household — Families that include one or more persons. Housing Crisis Response System (HCRS) —Aims to identify and quickly connect people who are experiencing homelessness to housing assistance and other services. Permanent Supportive Housing (PSH) —A housing intervention that provides long-term rental assistance along with intensive wrap around services to chronically homeless households that could not independently support themselves otherwise. Rapid Re-Housing (RRH) —A housing intervention that provides medium to long-term housing to bridge households from homelessness to permanent housing. Receiving Agency (RA) — Receive housing referrals through HMIS from Front Door Agencies and provide housing and/or funding to stably house qualifying households when available and if not, record unmet needs Street Outreach (SO) — Program that connects unsheltered literally homeless persons to critical resources like emergency shelter, housing, and other supportive services that meet basic needs. Texas Balance of State (TX BoS) — Made up of all service providers, advocates, local government officials, and citizens who work to eliminate homelessness in 215 of Texas' 254 counties. Transitional Housing (TH) - Medium- term housing intervention where households experiencing homelessness or fleeing domestic violence may stay and receive supportive services that enable households to move into permanent housing. VI-SPDAT& F-VI-SPDAT—The (Family) Vulnerability- Service Participation Decision Tool is an assessment tool used to identify household need and vulnerability used to prioritize households to receive appropriate housing assistance. 3 81 SECTION 1 —INTRODUCTION Emergency shelters, street outreach, and other crisis services are the front line as first responders in a community's response to homelessness. While these entities meet a household's basic survival needs like shelter, food, clothing, and personal hygiene, this only addresses the symptoms of homelessness. Homelessness will only truly end when households obtain and are able to maintain housing. This will require a transition from a set of homeless services that only alleviate the immediate crisis of homelessness to a Housing Crisis Response System (HCRS) that ensures that homelessness is prevented, and if not, that it is rare, brief, and a non-recurring experience. An effective Housing Crisis Response System: • Identifies all people experiencing homelessness or at-risk of homelessness across a community • Prevents homelessness whenever possible • Provides immediate access, through Coordinated Entry, to shelter and other crisis services without barriers to entry, as permanent housing options are being secured • Quickly connects households to assistance tailored to their unique strengths and needs which enable them to achieve and maintain permanent housing. Coordinated Entry is critical to a successful Homeless Crisis Response System. It is the tool that connects households to the most appropriate resource they need to obtain and maintain housing, and it measures the needs of households that our system is currently unable to serve. DENTON COUNTY'S COMPREHENSIVE DEFINITION OF HOMELESSNESS (adapted from the HEARTH Act) Category 1: Chronically Homeless or Literally Homeless A. Chronically Homeless: Someone living with a disability and that has lived in a shelter, safe haven, or place not meant for human habitation for 12 continuous months or for 4 separate occasions in the last 3 years (must total 12 months). B. Literally homeless: People who are living in a place not meant for human habitation, in emergency shelter, in transitional housing, or are exiting an institution where they temporarily resided Category 2:At-risk of homelessness People who are losing their primary residence, which may include a motel or hotel or a doubled-up situation (staying with family or friends), within 14 days Category 3:Youth Families with children or unaccompanied youth who are unstably housed and likely to continue in that state. Category 4: Domestic Violence People who are fleeing or attempting to flee domestic violence, have no other residence, and lack the resources or support networks to obtain other permanent housing. 4 82 SECTION 2 — PLANNING 1. Coordinated Entry Proposal The Denton County Homelessness Leadership Team (HLT) Data Workgroup and the Denton County Homeless Coalition (DCHC) Coordinated Entry (CE) Steering Committee reserve the right to amend this document based on areas of need identified through system performance measurements, homelessness and housing best and emerging practices, and the needs of the Denton County Community. The Coordinated Entry Proposal was submitted to the TX BoS CoC on September 1, 2017 Implementation Date—October 4, 2016 HUD Compliance Date— 2. Coordinated Entry Planning Entity (CEPE) The DCHC CE Steering Committee and the DCHLT Data Workgroup are tasked with managing the Coordinated Entry process in Denton County. These teams work collaboratively as the Coordinated Entry Planning Entity (CEPE) to ensure that the policies and procedures outlined in this document are implemented appropriately at the system, provider, and client level and regularly monitor progress toward making homelessness rare, brief, and non-recurring. The CEPE is comprised of diverse representatives from the community, Front Door and Receiving Agencies as well as the back-bone support entity—The United Way of Denton County. See Appendix A, P. 19 for current list of CEPE members and sub-committees. Maintenance of the policies and procedures, evaluation of CE, review of partners and the procedures for assessment review requests, grievances, and ongoing feedback will be managed by the CEPE. 3. TX BoS CoC Coordinated Entry Written Standards These policies and procedures describe the Coordinated Entry Process in Denton County. This document adheres to the requirements in the TX BoS CoC Coordinated Entry Written Standards adopted by the Denton County Homelessness Leadership Team and the Denton County Homeless Coalition. This is a living document and revisions will be made as Denton County furthers the implementation of Coordinated Entry to target other populations and subpopulations of homelessness, and as HUD and the TX BoS CoC update the Coordinated Entry Written Standards. If changes are made to this document, community homeless service providers, and THN's Systems Coordinator will be updated accordingly. 4. Coordinated Entry Overview Coordinated Entry (CE) stitches together agencies that strive to end homelessness to effectively place households experiencing homelessness into stable housing by offering the same intake assessment, and housing referral processes. Denton county has adopted a decentralized approach in its implementation of CE. This means households experiencing homelessness can access the CE process throughout multiple designated homeless and housing agencies across Denton County. 5 83 The CE Process is completed within a Homeless Management Information System (HMIS), a database used for collecting, using, storing, sharing, and reporting participant data associated with the Coordinated Entry Process and other supportive services for persons experiencing and at-risk of homelessness. 5. Front Door Agencies Denton County Front Door Agencies include: • Salvation Army Denton • Salvation Army Lewisville • Monsignor King Outreach Center • Our Daily Bread • Denton County MHMR • Giving Hope Inc. • Grace Like Rain • Denton County Friends of the Family (victims of domestic violence only) • Denton County Veterans Center Agencies that administer coordinated intakes and assessments are called Front Door Agencies. A Front Door is a designated location where people experiencing homelessness can undergo a common assessment process to quickly and equitable gain access to available community resources. Households qualifying for a housing intervention are prioritized by their vulnerability (length of homelessness, living with a disability, severity of additional service needs, or overall risk of dying if homelessness continues) onto a Housing Priority List (HPL) and referred to the most appropriate housing solution. a. Subpopuiation Specific Entry Points i. Families with Children: Denton CEPE recognizes that a growing number of families with very young children are seeking assistance through its CE process, has designated Grace Like Rain as a separate access point for families to better address the unique needs of households with dependent children. To ensure that there is sufficient coordination and specialized attention given to households with children, Denton CEPE has identified a specialized access point at Grace Like Rain, to ensure that families experiencing homelessness receive the appropriate services and housing to resolve their housing crisis. ii. Veterans: Although the Denton County Veterans Center primarily serves Veterans and their families, the organization is committed to upholding all responsibilities of a Front Door agency, including serving all populations experiencing homelessness. 6. Receiving Agencies Denton County Receiving Agencies Include: • Denton County Friends of the Family • Denton County MHMR • Giving Hope Inc. • Grace Like Rain 6 84 Agencies that receive referrals are called Receiving Agencies. Receiving Agencies receive housing referrals from Front Door Agencies that assess and match households to housing programs based on eligibility. Receiving Agencies provide housing or funding to stably house qualifying household when resources are available. A list of Receiving Agencies specializing in housing services can be found on the Denton County Eligibility Matrix (see Appendix X, P X). All Front Door and Receiving Agencies have entered a Memorandum of Understanding (MOU) with backbone support entity—The United Way of Denton County to participate in a county wide CE initiative. All Parties have signed the MOU have agreed to follow the policies and procedures outlined in this document. SECTION 3 —ACCESS 1. CE Coverage & Operating Hours Denton County has adopted a decentralized approach in its implementation of CE. This means households experiencing homelessness can access the CE process across multiple designated homeless and housing agencies throughout Denton County. Front Doors that provide emergency services such as domestic violence shelters and emergency shelters should operate with as few barriers as possible to ensure that anybody who wants or needs services can access them. Emergency shelter services should continue to be made available to households outside CE operating hours and to households that refuse to participate. If a household presents at a Front Door agency seeking assistance outside CE hours, staff will connect the household to another Front Door Agency within their operating CE hours by providing the household with a copy of the Coordinated Entry Advertisement. The Advertisement provides. If the Front Door is an emergency shelter, staff should make an appointment to complete CE within CE operating hours the next day. Giving Hope Street Outreach Case Manager provides Mobile CE assessment to households that are unsheltered and do not access mainstream community resources. You can contact Wendy Noble for Mobile Coordinated Entry Assessment at: wendy@hopeincdenton.com If a household is having difficulty accessing a Front Door due to differing ability or limited transportation mobile CE assessment will be provided by Giving Hope's Street Outreach Case Manager (Coordinated Entry Advertisement in Appendix X, P X). 2. Access for Differing Abilities & Limited English Proficiencies a. Differing Abilities i. Per HUD CPD Notice 17-01 Coordinated Entry process must identify and document processes to ensure effective communication with individuals with differing abilities. This includes ensuring that information is provided in appropriate and accessible formats as needed (i.e., Braille, audio, large type, assistive listening devices, and sign language interpreters). ii. The following Front Door Agencies are ADA Accessible: 1. Salvation Army Denton 2. Denton County MHMR 7 85 3. Salvation Army Lewisville iii. For participants with visual impairments seeking assistance through CE, agency staff will read necessary documentation aloud. iv. Hearing Impaired: Front Door agencies may utilize the following alternative interpretation services to communicate participants with specific language needs. a. Sign Language & Other Languages: HandsUp Communications Virtual Remote Interpreting i. https://www.handsupcommunications.com/ b. Hearing Impaired i. Hired Hands 1. 817-236-3323 2. https:Hhiredhandsinc.com/request-an- interpreter/ ii. Fisher Interpreting 1. 817-575-9843 2. requests@fisherinterpreting.com iii. Trinity Interpreting Services 1. 682-231-3323 2. kschlomach@trinityasl.com,- iiacobs@trinityasl.com iv. Deaf Action Center 1. https:Hdactexas.org/services/interpretingZ b. Limited English Proficiencies i. The below Front Door Agencies have Spanish-speaking assessors available. Spanish-speaking participants will be directed to these agencies for assessment, and if outside of CE hours an intake appointment will be scheduled. 1. Salvation Army Denton 2. Giving Hope 3. Target Population During initial phases of implementation, Denton County's CE process will serve households that are literally homeless or fleeing domestic violence and other special populations as identified in the community's Housing Priority List (HPL). The Section titled 'Domestic Violence Service Providers' will describe the process for survivors accessing the CE process. Category 1- Literally Homeless Definition Have a primary nighttime residence that is a public or private place not meant for human habitation or Are living in a publically or privately operated shelter designated to provide temporary living arrangements (including congregate shelters, transitional housing, and hotels and motels paid for by charitable organizations or by federal, state, and local government programs) or Are exiting an institution where (s)he has resided for 90 days or less and who resided in an emergency shelter or place not meant for human habitation immediately before entering that institution. Category 4— Fleeing or Attempting to Flee Domestic Violence Definition 8 86 Is fleeing or attempting to flee domestic violence and Has no other residence and Lacks the resources or support networks to obtain other permanent housing SECTION 4—ASSESSMENT Denton County's CE process utilizes an assessment process developed by the TX BoS CoC that includes: • Gathering household general and demographic information called Universal Data Elements (UDEs) • A common assessment Tool called the Vulnerability Index— Service Prioritization Decision Assistance Tool (VI-SPDAT) for individual households (see Appendix X, P X) o Or the Family—Vulnerability Index— Service Prioritization Decision Assistance Tool (F-VI-SPDAT) is utilized for households with more than one person (See Appendix X, P X) 1. HMIS Universal Data Elements Collection of UDEs is a requirement for all projects participating in HMIS, regardless of funding source. UDEs are the basis for producing unduplicated estimates of the number of people experiencing homelessness or accessing services from homeless service providers; basic demographic information and patterns of service use; information on shelter stay; and length of time homeless. 2. VI-SPDAT and F-VI-SPDAT The VI-SPDAT and F-VI-SPDAT are common assessment tools used to measure a household's vulnerability. Households receive a score based on self-reported responses. The score is used to match participants to the most appropriate housing referral. The score also assists in prioritization —the process by which all persons in need of assistance who participate in CE are objectively ranked in order of priority, see section titled 'Prioritization'. VI-SPDAT Score Housing Intervention 0-3 Minimal intervention/ Diversion, if an Rapid Re-housing (RRH) or 4-7 Transition Housing (TH) 8+ Permanent Supportive Housing (PSH) F-VI-SPDAT Score Housing Intervention 0-3 Minimal Intervention/ Diversion, if an RRH or 4-8 TH 9+ PSH 3. Coordinated Entry Procedure for Front Door Agencies 9 87 a. Front Door Agencies complete the 'Coordinated Entry Workflow' within HMIS with household presenting as literally homeless (Category 1 and 4—see section title 'Target Population') b. Assessors search HMIS to see if presenting household has an existing HMIS file c. If household exists in HMIS assessor complete the Coordinated Entry Workflow within the existing household file and updates any contact information d. Assessor collects client basic demographic information including forms of contact and where they can be found if they do not have phone or email e. This is important when Receiving Agencies need to contact households to receive assistance f. Assessor documents household's homelessness status g. Assessor completes a VI-SPDAT or F-VI-SPDAT with the household h. Once VI-SPDAT or F-VI-SPDAT is completed a vulnerability score will be given that corresponds with a recommended housing intervention i. Households may be informed of their suggested housing intervention j. Do not give out the household's total VI-SPDAT score k. Assessor makes a housing referral using the Denton County Eligibility Matrix I. See Appendix X, P X m. Assessor updates the household's CE status to "Assessed" n. This can be done on the household's HMIS dashboard under services o. CE status informs the HPL of the household's progress toward housing p. If recommended housing intervention does not exist, assessor will record unmet need and refer household to a secondary housing intervention based on vulnerability score, see figure X. q. Unmet need only includes services that do not exist in the community. This does not include existing services that lack funding or space. r. After completing the CE Workflow the household, and making an appropriate referral in HMIS, Assessors will contact the Receiving Agency via phone or email to give households warm handoff. VI-SPDAT Score Housing Intervention 0-3 Minimal Intervention/ Diversion, if an 4-7 RRH or TH 8+ PSH F-VI-SPDAT Score Housing Intervention 0-3 Minimal Intervention/ Diversion, if an 4-8 RRH or TH 9+ PSH 4. Reassessment Households must be re-assessed (complete an updated VI-SPDAT/F-VI-SPDAT) under the following circumstances 10 88 • The number of member in the household has increased or decreased • A household returns to homelessness after being permanently housed • More than six (6) months have passed since the last assessment • The household has been diagnosed with a disabling condition since last assessment • After client requests re-assessment, and has been approved by the CEPE 5. Assessment Review Request Front Door Staff, Receiving Agency Staff, and households who have concerns about the accuracy of assessment outcomes may request an assessment review by submitting an Assessment Review Request (see Appendix X, P X). • Assessor or household files Assessment Review Request • Assessor contacts notifies the CEPE of the Assessment Review Request within 24 hours • CEPE Case Conferencing committee will communicate via email or person if necessary, and notify household of the planned action and appeal procedure outcome within ten (10) business days from the Assessment Review Request date. • Assessment Review Request should be tracked within the household's HMIS record in a case note. Outcomes of the Assessment Review Request should be updated within the case note in a timely manner. o Assessment Review Request forms can be stored within the client's HMIS record within 'documents' on the household's dashboard. Front Doors may keep a hard copy as back-up if desired • Tracking and reporting of Assessment Review Requests is overseen by the back-bone support entity— United Way of Denton 6. Housing Priority List Households that have participated in the Denton County CE process will be included onto a Housing Priority List (HPL). • The HPL is populated when a household completes the CE assessment process in HMIS • Households are pulled off the HPL as housing assistance becomes available o Providers can find their agency specific HPL on their provider dashboard populated by referrals made to their agency via the HMIS. • The HPL is updated based on CE status outcomes (Accepted, Assessed, Denied, Housed, Permanently moved away from area, Unable to contact). • The HPL will be managed by the CEPE HPL Committee SECTION 5 — REFERRALS 1. Making a Referral — Coordinated Entry Procedure for Front Door Agencies Front Doors are responsible for making referrals to Receiving Agencies via the HMIS. When households complete the CE assessment process, it ensures that: • Referrals made to Receiving Agencies are appropriate • Response times for households to receive assistance are recorded and tracked 11 89 • All people experiencing homelessness have equitable access to housing assistance • All housing and supportive service referrals are made within the HMIS per the TX BoS CoC Written Standards Assessors at Front Door Agencies will utilize the Denton County Eligibility Matrix to make appropriate housing referrals for each household assessed through the CE process. The Denton County Eligibility Matrix can be found in Appendix X, P X 2. Acknowledging a Referral — Coordinated Entry Procedure for Receiving Agencies • Receiving Agencies only accept referrals made through the HMIS CE Workflow o If a literally homeless household presents to a Receiving Agency without completing the CE assessment process, they must be directed to a Front Door Agency • Household is contacted to meet the Receiving Agency to verify eligibility, if still interested in services • If a household is contacted and declines assistance, the Receiving Agency will move onto the next household that meets prioritization standards • If the household is contacted but is no longer eligible, the Receiving Agency must determine if the household is eligible for other housing interventions. If not, the household must be directed to the assessing Front Door Agency where an attempt to divert the household from homelessness is made. o The Receiving Agency will make this referral for diversion within the HMIS with a short case not explaining why the household was not eligible for housing assistance. Per the TX BoS CE Written Standards, if a household is contacted and declines four (4) offers of assistance, the Receiving Agency must contact the assessing Front Door Agency to set up case conferencing with the household • Case Conferencing will be utilized when the household and Receiving Agency are unable to come up with a housing solution • The Front Door Agency contacts the household via phone or email to set up case conferencing with the Front Door, participant household, and Receiving Agency • The household may follow up an appeal procedure if they disagree with the outcome of the Case Conference by o Submitting an appeal request to the Case Conferencing members o Case Conferencing members notify the CEPE Case Conferencing Committee within 24 hours o CEPE Case Conferencing Committee communicate via email, phone, or meet if necessary. CEPE Case Conferencing Committee will notify household of planned action within ten (10) business days o Case Conferencing will be tracked within the household's HMIS record and in an external excel document 3. Outcomes of a Referrals -Coordinated Entry Procedure for Receiving Agencies Outcomes of housing referrals must be recorded and tracked within the HMIS. If a Receiving Agency is able to provide assistance and house the household, Receiving Agency is responsible for updating the Household's Coordinated Entry Status to 'Housed' within Services in their HMIS 12 90 File. If a receiving agency is unable to provide assistance due to household ineligibility or lack of space or funding the Receiving Agency is responsible for creating a case note on the household's referral on the Provider Workspace. The Front Door agency who assessed the household and made the referral should be contacted and informed about ineligibility and/or lack of funding. Receiving Agency is also responsible for contacting the household to inform of unavailable space and/or funds and redirect to the Front Door Agency where an attempt to Divert the household from homelessness is made. If the Receiving Agency is unable to contact the household, the Receiving Agency • Attempt to contact the household at least five (5) times within five (5) business days using all forms of contact provided by the household, including phone, secondary contact, email, and mailing address • Notify street outreach programs that you are looking for the household, and places they can most be commonly found (captured as part of contact information) • Inform the assessing Front Door and other Front Door Agencies that the Receiving Agency is trying to contact the household in case they present for services. o Setting up the notification feature in HMIS as described in the CE HMIS Data Guide (See helpful resources) • Records due-diligence in attempting to contact the household by creating case notes within the household's HMIS file. • If the household is not responsive after all attempts the Receiving Agency should move onto the next household that meets the prioritization standards, see section titled 'Prioritization'. 4. Rejecting a Referral If a Receiving Agency receives a referral in which the household is ineligible to receive housing services or assistance, the Receiving Agency should: • Acknowledge the Referral on the Program's Provider Workspace, with the appropriate date and select 'Client Ineligible' under result along with any other case notes. • Receiving Agency contacts assessing Front Door agency and informs them that the household is ineligible to receive services • Receiving Agency contacts households to inform of ineligibility and directs them back to the assessing Front Door Agency. o Front Door Agency will attempt to Divert the household from homelessness 5. Eligibility Matrix The Denton County Coordinated Entry Eligibility Matrix (See Appendix X, P X) is to be utilized by Front Door Assessors when ready to make an appropriate housing referral within the CE Workflow. The Denton County Eligibility Matrix is a tool that provides all existing housing projects serving Denton County and is updated frequently to reflect available funding and capacity • Requests to add, remove, or update information within the Denton County Eligibility Matrix can be submitted to the Denton County HMIS Administrator at: Katherine@unitedwaydenton.org 13 91 • Changes made are tracked by keeping older matrices stored outside of the HMIS in an excel workbook 6. Prioritization Matrix The Denton County Prioritization Matrix (see Appendix X, P X) is to be utilized by Receiving Agency staff to prioritize households with the most severe service needs and highest levels of vulnerability. This process ensures that limited housing resources will go to households that need it most. Emergency shelters should operate with as few barriers to entry as possible and services should be made available to anyone who wants or needs them. Therefore, these standards do not apply to emergency shelters. Prioritization Standards can be applied in a variety of ways: • Receiving Agencies can apply the prioritization standards for their housing intervention type to referrals received in the HMIS • Receiving Agencies can contact assessing Front Door Agencies to determine whom they need to contact to fill their vacancy • A combination of one (1) and Two (2) Receiving Agencies must follow the proceeding processes to fill availabilities in their housing programs. ESG and CoC Rapid Re-Housing (RRH) and Permanent Supportive Housing (PSH) funded programs must follow the prioritization standards adopted by the Tx BoS CoC and the Denton County CoC The Denton County Coordinated Entry Prioritization Matrix will be comprised of the following prioritization standards to assist Receiving Agency staff select households from the HPL. This Matrix allows staff to objectively select households from the HPL with the highest vulnerability and most severe service needs and prioritize them into available housing resources. Permanent Supportive Housing Projects Dedicated to the Chronically Homeless Priority Description Chronically Homeless individuals and families with the longest First Priority history of homelessness and the most severe service needs Chronically Homeless individuals and families with the longest Second Priority history of homelessness Chronically Homeless individuals and families with the most severe Third Priority service needs Fourth Priority All other Chronically Homeless individuals and families Other Permanent Supportive Housing (PSH) Projects Priority Description Literally homeless individuals and families with long periods of First Priority episodic homelessness and severe service needs Literally homeless individuals and families with a disability with Second Priority severe service needs 14 92 Literally homeless individuals and families with a disability coming from places not meant for human habitation, safe haven, or Third Priority emergency shelter without severe service needs Individuals and families with a disability coming from Transitional Fourth Priority Housing Rapid Re-Housing Projects Priority Description First Priority Individuals and families with most severe service needs Second Priority Individuals and families sleeping in an unsheltered location Third Priority Individuals and families with the longest history of homelessness Fourth Priority Individuals and families with the earliest enrollment date in HMIS 7. Grievances Households participating in the Denton County Coordinated Entry process must be made aware of their right to submit grievances including non-discrimination and equal access complaints within the CE intake, assessment, referral and housing process. All Front Door and Receiving agencies must follow the process below when CE participants wish to submit a grievance. • The Coordinated Entry Grievance form can be found in Appendix X, P X o Grievance form is to be completed by the household wishing to submit the grievance. ■ Front Door Assessor or Receiving Agency staff are to assist the household with any clarifying questions, concerns, or completing the document with households with limited English proficiency o Grievance forms are to be scanned and submitted via email to United Way of Denton County Homelessness Initiatives Coordinator at katherine@unitedwaydenton.orq ■ Homelessness Initiatives Coordinator is responsible for storing physical copies of grievances and tracking outcomes in an excel spreadsheet. • UWDC Homelessness Initiatives Coordinator will present grievance to the Denton County Case Conferencing Committee via email and/or during in person meetings for resolution. o Client must be contacted with resolution within 10 business days. 8. Appeals If all local options or remedies have been exhausted, outcomes of Assessment Review Requests or grievance may be submitted to the TX BoS CoC Systems Change Coordinator at THN. Systems Change Coordinator contact information can be found of the THN Webpage - http://thn.org/about/staff/ 9. Ongoing Feedback HMIS —CE Participants: Front Doors must make CE Survey, See Appendix X, P X available to CE participants. Front Door and Receiving Agencies will review, record, and follow-up on surveys 15 93 per their established internal agency processes. Surveys will be submitted to THN on a regular basis. HMIS —CE Assessors &Administrator: Back-bone support entity—The United Way of Denton County Will collect ongoing feedback during monthly DCHLT Data Workgroup and DCHC CE Steering Committee meetings. Any HMIS or CE related feedback from providers will be submitted to THN. 10. Monthly Evaluation The DCHLT Data Workgroup and the DCHC CE Steering Committee Meet on a monthly basis at the United Way of Denton County to evaluation the Coordinated Entry Process and track the progress toward making homelessness rare, brief and non-recurring. This meeting is led by United Way's Director of Homeless Initiatives and the Coordinator of Homeless Initiatives, also known as Denton County's HMIS Administrator. Minutes and Agendas for the meeting are kept on United Way of Denton County's Webpage under DCHLT 'Our Archives' - https://www.unitedwaydenton.org/DCHLT. The DCHLT Data Workgroup and DCHC CE Steering Committee will continue to: • Review data generated from HMIS reports including but not limited to System Performance Measures, Coordinated Entry Housing Report, VI-SPDAT/F-VI-SPDAT summary reports, and enrollment reports • Review feedback • Make adjustments to CE process based on data and feedback • Address grievances and Assessment Review Requests • Review the Housing Priority List 11. Yearly Evaluation The Denton County Homelessness Leadership Team (HLT) Data Workgroup and the Denton County Homeless Coalition (DCHC) will conduct a yearly in-depth evaluation of the Denton County CE process within a specific time frame and evaluation date determined under the DCHLT, DCHLT, and the TX BoS CoC. The evaluation will address the quality and effectiveness of the entire CE experience for participating organizations and households. Organization and households that participated in the CE process during the previous year will be included. Final evaluations will be sent to THN's Systems Change Coordinator to help inform any overarching policy changes to the TX BoS CoC CE Written Standards. 16 94 APPENDIX A Coordinated Entry Planning Entity Current Members and Subcommittees DENTON COUNTY HOMELESSNESS LEADERSHIP TEAM (DCHLT) HOUSING WORKGROUP Name Position Organization Contact Information Terry Widmer Housing Workgroup United Way of Denton tbwidmer@gmail.com Chair County Courtney Cross Director of United Way of Denton courtney@unitedwaydenton.orq Homelessness County Initiatives Katherine Gonzales Homelessness United Way of Denton katherine@unitedwaydenton.orq Initiatives Coordinator County Dani Shaw Coordinator of City of Denton danielle.shaw@cityofdenton.com Human Services Tyheshia Scott Executive Director Giving Hope Inc. tyheshia@hopeincdenton.com Jordan McCarty Program Coordinator Denton County MHMR jordanm@dentonmhmr.orq Kaitlin Barbati Housing Case Monsignor King odbmkoccasemgr@gmail.com Manager Outreach Center Ruby DeJesus Program Supervisor Salvation Army Denton ruby.dejesus@uss.salvationarmy.orq Izell Bennet Site Supervisor Kyle's Place izell@journeytodream.com Michelle Conner Executive Director Grace Like Rain mconner@gracelikerainministries.orq Myles Wood Senior Program Our Daily Bread pcourdailybread@gmail.com Coordinator Christy Daniel Social Services Salvation Army Lewisville Christy.Daniel@uss.salvationaI orq Denton County began implementation of the CE process with homeless and housing agencies that received or were seeking to receive Department of Housing and Urban Development (HUD) Emergency Solutions Grant (ESG), Continuum of Care (CoQ funding, SSVF. Participating Agencies and Phases of Implementation Coordinated Entry Im lementation Phase 1 —Organization with existing HMIS access Organization Participation Emergency SSVF Continuum of Other Date Solutions Care Funding Funding Grant Funding Sources Salvation Army 10/2016 X X Denton Our Daily Bread 10/2016 X Giving Hope Inc. 10/2016 X X X Journey to 10/2017 X Dream Monsignor King 03/2017 X Outreach Center Denton County 10/2016 X X Friends of the Family Denton County 10/2016 X MHMR Catholic 04/2017 X X Charities of Fort Worth 17 95 Coordinated Entry Implementation Phase 2-Under represented organizations with needed HMIS access and training Organization Participation Emergency Solutions SSVF Continuum of Care Other Date Grant Funding Funding Salvation Army 04/2018 X Lewisville Goodwill Job 04/2018 X Resource Center Denton County To be X Veteran Center Determined Grace Like Rain To Be X Ministries Determined Interfaith To be X Ministries Determined Sanger Crisis To be X Center determined Shepherd's House To be X determined Metro Relief To be X determined Coordinated Entry Implementation Phase 3-Introducing organizations that provide services to families at- risk of homelessness Organization Participation Emergency SSVF Continuum of Other Date Solutions Grant Care Funding Funding Christian To be X X Community Action determined 18 96 Appendix B COORDINATED ENTRY WORKAROUNDS Domestic Violence Service Providers Due to federal requirements of the Violence Against Women Act (VOWA) domestic service providers may not enter data into HMIS; Denton County Friends of the Family will utilize this established workaround process to operate as a Front Door for individuals and families who fall into Category four (4) of the established definition of homelessness. To ensure that the Denton County Coordinated Entry Process captures the need of households fleeing or attempting to flee domestic violence the following workaround will be utilized to protect household confidentiality: 1. Providers must review the TX BoS CoC ROI (See Appendix X, P X) with household, highlight the household's rights, which include not having to share their information in HMIS, and that services cannot be withheld if they opt not to share information 2. Household is assessed by Denton County Friends of the Family using a VI-SPDAT or F-VI- SPDAT 3. DCFOF contacts United Way of Denton County (UWDC) Homeless Initiatives Coordinator by phone or email to enter information into HMIS • There is an equal expectation for real-time data entry, however, should there be time or capacity issues the information must be entered within 24 business hours 4. DCFOF provides the following data elements for the head of household • First name: Last two digits of the year + hyphen + four (digit) numerical o 17-0001; 17-0002; 17-0003 • Last name: Number assigned by the TX BoS CoC o 2002 o This data element must be entered in the same way with the same spelling by every user o Example of first and last name: 17-001 2002 • Enter VI-SPDAT or F-VI-SPDAT score only • Enter the number of beds needed • Provide contact information for the Household's case manager and/or survivor if they elect to share that information • Referrals: include intervention Type (TH, RRH, or PSH) and provider name • Record any unmet needs if household does not meet eligibility requirements or the resource does not exist in the community 5. UWDC Homeless Initiatives Coordinator must provide DCFOF with the ClientTrack ID number for the participating household. • DCFOF will record the ClientTrack ID number onto a CE HMIS tracking sheet (see Appendix X, P X) 19 97 Domestic Violence Service Provider Workaround DCFOF provides DCFOF contacts United de-identified first and Denton County Friends Way of Denton County last name;VI-SPDAT of the Family(DCFOF) DCFOF reviews TX Family is assessed paperF using a Homeless Initiatives score only,#of beds m encounters fahy BOS COC ROI with �FOVFSPDAT or Coordinator to enter needed:Advocate fleeing or atempting to family information into the contact information; flee domestic violence F-VI-SPDAT HMIS CE workflow and referral info: within 24 hours intervention type and Receiving Agency When the family is When project has Once CE workflow is loused Recieving verified eligibility and WDC Agency will contact ready to house family DCFOF records HMIS completed,UWDC Homeless they will contact ID onto an internal Homelessness Inilrlatives Coordinator family's DCFOF case tracking sheet provides Coordinator to update family's CE manager or the family provides IS ID with status to'Housed' directly HMIS ID Non-Victim Service Providers 1. Providers must review the TX BoS CoC HMIS Release of Information (ROI) with the household highlighting the household's rights, which include not having to share their information in HMIS, and that services cannot be withheld should they opt to protect their information by not sharing 2. If the household opt to share their information, the standard CE assessment process can be completed 3. If the household opts not to share their information or wishes to remain anonymous follow the procedure outlined in 'Domestic Violence Service Providers' Non-HMIS Veteran Service Provider Work-Around To ensure that the Denton County Coordinated Entry Process capture the referral outcomes of households served by Catholic Charities of Fort Worth the following workaround will be utilize to account for all Veterans experiencing homeless or at-risk or homelessness that are successfully housed. The Workaround is managed by United Way of Denton County (UWDC) Homelessness Initiatives Coordinator, and the Catholic Charities Case Manager assigned to serve Denton County. 1. Household with Veteran status literally homeless or at risk of homeless seeks assistance at Front Door Agency or is identified through street outreach 2. Veteran Family completes the CE process, and is referred to Catholic Charities 3. UWDC Homelessness Initiatives Coordinator will check HMIS on a daily basis for new referrals 4. When new referrals are made, UWDC Homelessness Initiatives Coordinator will contact Catholic Charities case manager with • Client Name and HMIS number • Contact information, if any 20 98 • Front Door location where family completed CE assessment and Assessor 5. Catholic Charities determines if household is eligible to receive services • If not, case manager contacts Front Door location and UWDC Homelessness Initiatives Coordinator o Front Door staff attempts to divert or refer household to other resource o UWDC Homelessness Initiatives Coordinator updates household's referral outcome in HMIS 6. Client receives housing assistance • UWDC Homeless Initiatives Coordinator updates household's CE Status to 'Housed' Veteran Workaround Veteran expereincing Veteran client OnceCE workflow is Backbone agency- Once referrals are homelessness presents completes Coordianted completed,staff makes United Way of Denton identified,the backbone at Front Door Agency or Entry Workflow with staff a referral to Caltltakc Coutny will frequently agency will contact a is identified through member within Charities within check for referrals on Catholic Charities case Street Outreach ClienTrack ChariClienties within ack* the Catholic Charities' manager to pass on provider dashboard referral information Catholic Charities case If cleint is ineligible, manager will contact Front Door staff member reject referral in HMIS.If backbone agency will No clemt's backbone agency with Catholic Charities Case g N continues to work with Was Veteran updated Status manager will verity client to find housing Client Housed? (Accept.Assessed. eligibility and meet with option no assistance available, Denied,Permanently client leave referral. moved away from area, or Unable to contact) Yes 11, Backbone agency will update client's CE status within ClienTrack to Housed "In addition to appropriate housing referrals,households should be referred to an Emergency Shelter(if the household agrees)for safe,temporary shelter while more permanent housing options are being secured. 21 99 r DENTON COUNTY HOME � DENTON COUNTESS YLESS ARE YOU EXPERIENCING HOMELESSNESS? L{EOADERSHIPfTEAM C O A L I T I O N ❑nite My&Denton County,Inc. Are you sleeping in emergency shelter, in public areas, or in another place that is not permanent or safe? Visit a location below to complete a 10-15 minute assessment, called Coordinated Entry. Coordinated Entry helps quickly connect people to available resources and gathers information about the housing needs of people that are not served. WHERE TO GO Denton County MHMR �Y` Denton County Friends of the Family riDenton County 2519 Scripture St. Denton,TX 76201 �\•� If your are experiencing homelessness as a MHMR Center Monday - Friday 8:00 AM - 5:00 PM result of family violence, call the DCFOF 24- 940-381-1741 Denton County hour crisis line to speak to an advocate and Friends of the Family get connected to services. 940-382-7273 or 800-572-4031 Giving Giving HOPE Inc. Grace Like Rain Ministries HOPE,ins. 117 W. Sycamore St. Denton,TX 76201 (Families with Children) Monday - Friday 9:30 AM - 5:00 PM LIKE RAIN 3300 Sundown Blvd. Denton,TX 76210 940-382-0609 Mon,Tue,Thurs 10:00 AM - 5:00 PM 940-535-5557 Monsignor King Outreach Center Our Daily Bread at St. Andrew's Church Ai!�* 300 S. Woodrow Ln. Denton TX 76205 ( 300 W. Oak St. Denton, TX 76201 r Monday-Wednesday 6:30 PM - 10:30 PM \ - Monday - Friday 10:30 AM - 1:30 PM OUTREACH CENTER 940-391-1919 940-382-5604 Salvation Army Denton Salvation Army Lewisville 1508 E. McKinney St. Denton,TX 76209 206 W Main St, Lewisville,TX 75057 T Mon-Fri 1 pm to 4pm (social service hours) Monday-Thursday 9:00 AM -4:00 PM Mon-Fri 5pm to 7am (shelter hours) Friday 9:00 AM - 12:00 PM (lunch still served) 940-566-3800 6. 972-353-9400 *Some Coordinated Entry hours differ from regular hours of operation WHAT YOU CAN EXPECT WHY YOU SHOULD PARTICIPATE • Agency staff will collect general • It reduces the amount of time you spend information and complete a short survey searching for assistance. with you to find the best housing option • It makes it easier for you and your family • They will then refer you to a housing to access available resources. program, funding and vacancy permitted, • This process helps the community and to appropriate supportive services understand what resources are needed to • If assistance is unavailable, staff will help you and other families in the future. attempt to refer you to other resources KEEP IN MIND - Coordinated Entry does not guarantee assistance and does not mean new resources are available. We are working diligently with many households to end their homelessness, but resources are limited. It is possible and likely that programs you are interested in will not have any current openings, and there is no way to tell when a program may be ablq, p offer assistance. This is not a housing wait list or housing application. This is an initial assessment to identify the best housing option for you. HOUSING CRISIS RESPONSE SYSTEM F_ -I ,r- ---"I r I L PEOPLE IN A HOUSING CRISIS _.JL PEOPLE HOUSED - HO SING NEE F � - - - - - - - - - - - - - - - - - - - - - - - FUTURE # TOTAL + # NEW/MONTH # TOTAL + # NEW/MONTH , Denton County 2017 - - - - - - - - - - - - - - - - - - - - UN/SHELTERED AT- RISK . 091 HEALTH JOBS F1 �IIIII� GOODS LEGAL . SUPPORTIVE SERVICES OCARE EDUCATION O TRANSIT FOOD Street Emergency Supportive Supportive Outreach (SO) Shelter ( ES) Housing (SH ) Services Only (SSO) • • • • • • • • • • • • • • • • • • • # TO CESIF # TO CES # TO CESASSESSMENT - • • Triage Intake Assessment _ - _ - - .-_ - Assessm-e -nt - - - (VI -SPDAT) Documentation Documentation Documentation of Homelessness of Disabi' lityPriority of Status • • Bpi I I 01 rn Individuals and families experiencing homelessness are assessed, placed on a C housing priority list by local agencies and referred to a housing/services intervention. X HOUSING REFERRAL SERVICES REFERRAL C * rn O 0;0 # # (D _ Cm 0 HOUSING/SERVICES � o INTI rn High Vulnerabili Hi h & 77w Vulne Low � O rtY rabilt Low VerY Y = rn TypeTypeTypeSO '--,, • - • - . - OO Ln Cn Ln PSH/SH/ RRH SH/ RRH/OPH HP/RRH/OPH � = Z Permanent Supportive Housing (PSH) Supportive Housing (SH) Homelessness Prevention (HP) rn Pp g Ln Supportive Housing (SH) Rapid Re-Housing (RRH) Rapid Re-Housing (RRH) Rapid Re-Housing (RRH) Other Permanent Housing (OPH) Other Permanent Housing (OPH) with Supportive Subsidized without Diversion, Prevention Services Supportive Services & Private Housing GAF FORMULA: # Referred - # Housed - # HPL Drop-off = Housing by Type Need 101 Date: June 7, 2019 Report No. 2019-121 INFORMAL STAFF REPORT TO MAYOR AND CITY COUNCIL SUBJECT: Replacement of fence at the North Branch Library BACKGROUND: City staff has received multiple concerns from patrons and staff at the North Branch Library regarding the condition of the masonry fence adjoining the neighborhood to the south of the library property. When the City purchased this property from Food Lion, there were two sections of this masonry fence, one to the east and one to the south. The east section previously failed as it presented a danger to students at the neighboring Strickland Middle School. The City immediately removed that section at the time of purchase. The southern section has now reached a failing condition, creating safety concerns. DISCUSSION: This is a shared fence with the neighborhood to the south, and they share the same concerns regarding safety. Facilities Management plans to replace the fence with a wood board-on-board fence with a concrete mow strip. The company, Teague,Nall &Perkins, surveyed the property, pulled the permit and, will be canvasing the neighborhood with door hangers to inform the neighbors of the upcoming construction and potential minor inconvenience. The door hangers will be placed on June 10, 2019, with a second round on June 17, 2019. This will hopefully inform all effected parties and, those who may be traveling during the summer months. CONCLUSION: Facilities Management anticipates a project start date of June 24, 2019 with a completion of 3 weeks, pending inclement weather. ATTACHMENT(S): Attachment 1 —Collapsing section of wall Attachment 2—Collapsing section of wall STAFF CONTACT: David Saltsman Maintenance Supervisor, Facilities Management david.saltsman(d),,cityo fdenton.com 102 D. 2019 Report No. 2019-121 Scy�a�.� �.� � '!5►.. Nn �S~ . _ � .; ,��,�.., a .� ... g +. � #{-a,> 103 •� r rti � ,� � .e,' � i;c '*� � � � of r`w � I Y w CouncilRequests Date Staff ResponsibleDepartment 1 2019-260 PEC-4 Survey ISR on requirements to survey property owners adjacent to the PEC-4 project regarding their 02/26/19 Estes Capital Projects Council Meeting Information will be provided in a future Friday report. Meltzer willingness to allow use of right-of-way easements for bicycle and pedestrian paths? 2019-357 Comprehensive Law-Income Work Session on comprehensive process for low-income housing strategy that includes housing 03/20/19 Kuechler/Shaw Community Development Council Meeting This process will be discussed during a future work session. Meltzer 2 Housing Strategy bonds,density bonuses,grants for low income rentals,land swaps and other tactics to maximize the availability of affordable housing. 3 2019-354 Fire Department Recruitment Provide costs to have an agency more effectively advertise the Fire Department for recruitment. 03/20/19 Adams/Hedges Fire/Public Affairs Council Meeting Information will be provided in a future Friday report. Hudspeth Marketing 4 2019-431 Rayzor Ranch Update ISR on Rayzor Ranch Town Center change of ownership,information on the land overlays and 04/03/19 McDonald/Rogers Economic Development/Development Council Meeting Information will be provided in a future Friday report. Watts the process to amend overlays,and information related to the incentives. Services 5 2019-428 Police Officer Staff Levels Information on the number of police officer positions that are needed by the city and our plan 04/03/19 Dixon Police Council Meeting Information will be provided in a future Friday report Briggs address any gaps. 6 2019-469 Community Market Information on the addition of a City position to support all non-profit agencies. 04/09/19 Kuechler/Rogers Public Affairs/Community Development Council Meeting Information will be provided in a future Friday report. Hudspeth 7 2019-576 Hickory Creek Widening Staff Report on additional costs for bringing the Hickory Creek widening project to six lanes. 05/06/19 Deshmukh Capital Projects Council Meeting Information will be provided in a future Friday report. Ryan 2019-565 Naming Rights What are the policies for both Denton County and the State of Texas with regard to naming 05/06/19 Gray/Packan Parks and Recreation Council Meeting Information is provided in the June 7 Friday report. Armintor 8 public facilities owned by each entity respectively?Are there any laws impacting or prohibiting the City's naming policy? 9 2019-577 Municipal Broadband Staff report on short-term strategies to address residents who are without high-speed internet 05/07/19 Birdseye City Manager's Office Council Meeting An update was provided in the May 24 Friday Report.A work session is Armintor along with what can be done to address this long term. scheduled for June 25. 10 2019-578 Internet Coverage Coordinate with CenturyLink, Frontier, AT&T and other service providers to determine their 05/07/19 Birdseye City Manager's Office Council Meeting An update was provided in the May 24 Friday Report.A work session is Briggs willingness to address current service gaps in the community. scheduled for June 25. 11 2019-586 CDBG Locations Can CDBG allocations be required to be located in specific areas around the City?How many 05/07/19 Kuechler/Shaw Community Development Council Meeting Information will be provided in a future Friday report. Hudspeth lots/homes is Habitat for Humanity planning to purchase and build? 12 2019-585 Artificial Turf Staff report on the City's use of artificial turf and the viability of using it in parks and sports fields. 05/07/19 Packan/Behrens Parks and Recreation Council Meeting Information will be provided in a future Friday report. Armintor 13 2019-630 PEC 4 Property Documentation Document the current state of properties that will be upgraded and altered through the PEC 4 05/21/19 Estes Capital Projects Council Meeting Information will be provided in a future Friday report. Davis Drainage Improvements Project for historical records. 14 2019-639 Roadway Warranty Clarification on the two year warranty for roadway projects and how that compares with 05/21/19 Estes/Deshmukh Capital Projects Council Meeting Information will be provided in a future Friday report. Meltzer warranties made by other jurisdictions. 15 2019-650 MKOC Accessibility Information on sidewalks near MKOC and the feasibility of adding a DCTA stop at the facility. 05/21/19 Estes/Canizares Capital Projects/City Manager's Office Council Meeting Information will be provided in a future Friday report. Armintor 16 2019-644 Kids at Play Signs Design and purchase a"slow kids at play"sign with the City logo that could be made available to 05/21/19 Estes/Kuechler Capital Projects/Public Affairs Council Meeting Information will be provided in a future Friday report. Hudspeth residents for placement in their yards. 17 2019-632 Police Facility Timeline Staff report on the timeline to remodel the current Police Headquarters compared to the new 05/21/19 Canizares City Manager's Office Council Meeting Information will be provided in a future Friday report. Ryan Police Substation. 18 2019-634 DCTA Work Session Work Session on options to enhance City's partnership with DCTA under the new governance 05/21/19 Canizares City Manager's Office Council Meeting Information will be provided in a future Friday report. Davis structure. 19 2019-646 Redistricting Resolution Resolution from City Council to ask the County to wait on their redistricting until the 2020 Census 05/21/19 Wood City Manager's Office Council Meeting Information will be provided in a future Friday report. Armintor 20 2019-625 Coordinated Entry Process Staff report on the coordinated entry process and how individuals are assessed. 05/21/19 Kuechler/Shaw Community Development Council Meeting Information is provided in the June 7 Friday report. Armintor 21 2019-643 Habitat for Humanity Homes in Information on ways to incentivize the inclusion of Habitat for Humanity homes to new 05/21/19 Kuechler/Shaw Community Development Council Meeting Information will be provided in a future Friday report. Briggs New Developments developments. 22 2019-652 Our Daily Bread Day Center Information on if Our Daily Bread would be open to becoming a day center. 05/21/19 Kuechler/Shaw Community Development Council Meeting Information will be provided in a future Friday report. Armintor 23 2019-642 Industrial Sites to Noise Information on how industrial sites could be added to noise ordinance. 05/21/19 McDonald Development Service Council Meeting Information will be provided in a future Friday report. Briggs Ordinance 24 2019-641 Landlord Incentives Landlord incentives provided by the City for reduced taxes for those making units available for 05/21/19 McDonald Development Services Council Meeting Information will be provided in a future Friday report. Briggs transitional housing. 2019-624 DEC Staff Report Staff report on the costs to turn off the DEC to address the noise and pollution issues.Include 05/21/19 Puente DME Council Meeting Information will be provided in a future Friday report. Armintor 25 operating and maintenance costs to run the plant,contingency reserves,and the debt service payments. 26 2019-651 DEC Noise Staff report on research done for anticipated sound at the DEC,promises made as the project 05/21/19 Puente DME Council Meeting Information will be provided in a future Friday report. Armintor/Watts was developed,and information on landscaping options to buffer the noise. 27 2019-635 Miracle League Baseball Staff report on what it would take to support miracle league baseball. 05/21/19 Packan Parks and Recreation Council Meeting Information will be provided in a future Friday report. Meltzer 28 2019-637 Options for Oakwood Cemetery Information on the ability to add plots or tree banking on abandoned ROW at Oakwood 05/21/19 Packan Parks and Recreation Council Meeting Information will be provided in a future Friday report. Meltzer ROW Cemetery. 29 2019-628 Recycling Contamination Staff report on ways to reduce recycling contamination rates,including alternative bin designs 05/21/19 Boemer/Cox Solid Waste Council Meeting Information will be provided in a future Friday report. Armintor/Meltzer and what cities with low contamination rates have done to educate the public. 30 2019-633 Reduced Waste Plans Work Session on commercial recycling and reduced waste/food diversion program. 05/21/19 Boemer Solid Waste Council Meeting This will be included with the Commercial Recycling presentation that will be Davis scheduled for later this summer. 31 2019-629 Art Project for Glass and Plastic Could the arts community including the Public Art Commission and Greater Denton Arts Council 05/21/19 Boemer/Cox/Rogers Solid Waste/Economic Development Council Meeting Information is provided in the June 7 Friday report. Armintor Reuse conduct community projects that include plastics and glass? 32 2019-691 Red-Flex Contract Termination. Memo outlining remaining steps to fully close-out the City's arrangement with Red-Flex.Establish 06/03/19 Deshmukh Capital Projects Council Meeting Information will be discussed at the June 11 Work Session Briggs a date certain to have Red-Flex remove its assets and equipment from the City. 33 2019-692 Yellow Light Extension Extend the timing of the yellow signal at intersections that currently have red-light cameras and 06/03/19 Deshmukh Capital Projects Council Meeting Information will be provided in a future Friday report. Briggs information on traffic safety of extending yellow lights. 34 2019-683 City Marketing for Convention What marketing funding does the City provide to the Convention and Visitor's Bureau? 06/03/19 Rogers Economic Development Council Meeting Information will be provided in a future Friday report. Armintor and Visitor's Bureau 35 2019-690 EMS Billing Clarification on Emergency Medical Service bills including City and County. 06/03/19 Hedges Fire Council Meeting Information is provided in the June 7 Friday report. Hudspeth 36 2019-688 Part Time Employee Pay Information on the number of part-time City of Denton employees making less than$10 per hour. 06/03/19 Romine Human Resources Council Meeting Information will be provided in a future Friday report. Briggs 37 2019-693 Collection Rate What is the City's current collection rate for red-light camera violations? 06/03/19 Dixon Police Council Meeting Information will be provided in a future Friday report. Davis 38 2019-686 Living Wage Incentives for Options to incentivize current City contractors to pay a living wage and projections on associated 06/03/19 Ogden Procurement Council Meeting Information will be provided in a future Friday report. Hudspeth Contractors cost increases incurred by the City. 39 2019-687 Employee Wage Criteria for City Revise contractor evaluation criteria to require that bidders provide a list of employee salaries as 06/03/19 Ogden Procurement Council Meeting Information will be provided in a future Friday report. Briggs/Davis Contractors a part of their submissions. 2019-685 $15 Hourly Minimum Starting Budget impact to make minimum starting pay for all City employees(full time,part time,and 06/03/19 Ogden/Romine Procurement/Human Resources Council Meeting Information will be provided in a future Friday report. Armintor/Ryan 40 Pay seasonal)incremental increases leading to$15 per hour($10,$12,and$15).Data on how many seasonal employees are in high school or college.Provide additional description of the seasonal and part time positions that are currently making less than$15 per hour. 41 2019-689 Mowing Contracts Comparison of cost for the City to conduct mowing in-house compared to contracting locally for 06/03/19 Ogden/Packan Procurement/Parks and Recreation Council Meeting Information will be provided in a future Friday report. Armintor this service. Exported on June 7,2019 3:24:24 PM CDT 104 Page 1 of 2 Staff Responsible Department Request Type Status Requested By 42 2019-706 Council Contingency Place item on the June 11 agenda dedicating all of Council Member Ryan's Council contingency 06/04/19 Wood City Manager's Office Council Meeting This will be added to the June 11 City Council agenda. Ryan/Briggs funding and Council Member Briggs'remaining balance to Solutions of North Texas. 43 2019-707 Fee Waiver to Non-Profit Information on the policy options for a fee waiver or City administered grant program for non- 06/04/19 Kuechler/Shaw/McDonald Community Development/Development Council Meeting Information will be provided in a future Friday report. Briggs/Armintor/Davis Agencies profit agencies. Services 44 2019-705 Rates to Cover Removal of Impact of potential fee increase for residential and commercial accounts to recoup previous 06/04/19 Thomson/Foster Customer Service Council Meeting Information will be provided in a future Friday report. Briggs Fees revenue received from online and phone payment fees. 45 2019-716 Bad Debt How much of Customer Services'bad debt is a result of late fees and penalties? 06/04/19 Thomson/Foster Customer Service Council Meeting Information will be provided in a future Friday report. Briggs 46 2019-709 Fire Standards Staff provide speaker on Denton Square District with fire standard and building code 06/04/19 McDonald Development Services Council Meeting Information will be provided in a future Friday report. Armintor requirements. 47 2019-711 Employee Residence Policies Work session on incentive policies or employment policies to address City of Denton employees 06/04/19 Romine Human Resources Council Meeting Information will be provided in a future Friday report. Briggs living in the City limits. 48 2019-713 Trails Along Natural Areas Information on ways to add trails along natural creeks including areas where the City,DISD and 06/04/19 Packan/Cox/Kremer Parks and Recreation/Public Works Council Meeting Information will be provided in a future Friday report. Davis other public entities may have rights-of-way. 49 2019-714 County Crime Lab Information on steps required to establish a County-wide crime lab. 06/04/19 Dixon/Gaines Police/Finance Council Meeting Information will be provided in a future Friday report. Ryan 50 2019-704 Legislative Agenda Add overturning the card fee collection policy to the legislative agenda for the next Legislative 06/04/19 Kuechler/Adams Public Affairs/IGR Council Meeting Information will be provided in a future Friday report. Armintor session. 51 2019-708 Sidewalks on Ruddell Information on use of CDBG or other funding to install sidewalks along Ruddell to support 06/04/19 Kremer Public Works Council Meeting Information will be provided in a future Friday report. Armintor/Briggs Solutions of North Texas project. 52 2019-712 Restoration of Natural Streams Information on the financial impact of removing currently concrete drainage areas that were 06/04/19 Cox/Kremer Public Works Council Meeting Information is provided in the June 7 Friday report. Davis and Creek Beds made in natural creek beds. 53 2019-710 Energy Consumption at Water Information on the amount of energy used at City water and waste water facilities and the 06/04/19 Banks/Puente Water/Waste Water/DME Council Meeting Information will be provided in a future Friday report. Briggs and Waste Water Facilities feasibility of adding solar panels to reduce energy costs. Exported on June 7,2019 3:24:24 PM CDT 105 Page 2 of 2 CouncilRequests Row ID Title Request Request Date Staff ResponsibleDepartment Request Type Status Requested By 1 2019-079 Verizon Pole Debt Update on the Verizon pole attachment debt. 12/03/18 Puente/Morrow/Adams DME Other Council Requests Information will be provided in a future Legal Status Report. Meltzer 2 2019-414 Street Contractors Prepare a list of contractors who were found to have done faulty compaction work leading to 04/02/19 Estes Capital Projects Other Council Requests Information will be provided in a future Friday report. Meltzer street failures. 3 2019-440 Signal study at Brinker/Quail Additional information is needed on why previous traffic study at Brinker and Quail Creek was 04/08/19 Estes/Deshmukh Capital Projects Other Council Requests Information is provided in the June 7 Friday report. Hudspeth Creek insufficient to create a signal. Also requests typical interval time between traffic studies. 4 2019-500 Homeless Housing Placements Which organizations listed on the dashboard our housing are housing individuals each month? 04/16/19 Kuechler Community Development Other Council Requests Information will be provided in a future Friday report. Briggs This will help Council understand where grants are needed most. 2019-572 Hickory Creek Alignment Staff report on the project and funding status of the veloweb(multi-use path)that is planned for 05/07/19 Oliphant/Estes Capital Projects Other Council Requests Information is provided in the June 7 Friday report. Armintor 5 Crossings the Hickory Creek floodplain.Include information on the connectivity this proposed path would provide and options to receive(if necessary)NCTCOG funding for this project. 2019-590 First Amendment Section of Request to allow for public input on the Special Event Ordinance and additional information on 05/10/19 Behrens/Packan Parks and Recreation Other Council Requests Information will be provided in a future Friday report. Armintor 6 Special Events Ordinance the First Amendment component of the ordinances.Information on the potential removal of the First Amendment section of the ordinance or revise the First Amendment section to something like"First Amendment Event Exemptions and Protections. 7 2019-601 Gas Well Pre-Emption Specifics regarding the previously stated State pre-emption concerns for gas wells.Need more 05/14/19 Leal/Banks City Attorney's Office/Utilities Other Council Requests Information will be provided during the July 15 Luncheon.A separate Legal Davis specific information on who is grandfathered in and why. Status Report will also be distributed related to this issue. 8 2019-595 Homeless Encampment High level financial analysis comparing clean-up of homeless encampments to providing portable 05/14/19 Kuechler/Shaw Community Development Other Council Requests Information will be provided in a future Friday report. Meltzer Analysis toilets and servicing a dumpster for the same size population. 2019-600 City Funds to Outside Entities Staff report on City funds provided to outside entities including partnerships where real estate is 05/14/19 Gaines/Wood Finance/City Manager's Office Other Council Requests Information will be provided in a future Friday report. Davis 9 provided(cash or in-kind),or funding for salaries is provided and the requirements placed on those entities. 2019-606 Board and Commission List of current board and commission membership including term,who appointed them,and 05/16/19 Wood/Rios City Secretary's Office Other Council Requests Information will be posted online within the next few weeks.A work session Armintor 10 Information on Website eligibility to serve a repeat term on the City's website. related to board and commission appointments is scheduled for June 18,at that time City Council will receive binders with details outlining the nomination process. 2019-610 Gas Well Discussion Please prepare a Legal Status Report on the requirements for existing gas wells and/or pad 05/17/19 McDonald/Leal/Banks City Attorney's Office/Development Other Council Requests Information will be included in the July 15 work session and a separate Legal Watts sites.Additionally,have staff prepare maps of all gas well plats together with various setback Services/Utilities Status Report. 11 radii that identifies the applicable setback setback for each pad site and the conditions required to make new gas well development subject to new codes.If most sites are vested,what is left that would be impacted by the new regulations? 12 2019-615 Jail time vs.shelter costs How much does it cost taxpayers for someone to stay one night in jail and how does that 05/19/19 Kuechler/Dixon Community Development/Police Other Council Requests Information will be provided in a future Friday report. Briggs compare to the daily rate for the Monsignor King enhanced shelter? 13 2019-665 Oak Property Concerns Clarification on property value increase patterns for the Oak Street property.Have there been 05/28/19 Puente/Gaines Finance Other Council Requests Staff is working with the Denton County Appraisal District to prepare a Briggs similar trends with other properties or were there other factors at play specific to this property? response.Information will be provided in a future Friday report. 2019-667 Women's Safety in Denton Information on several issues associated with women's safety in Denton: 05/28/19 Dixon/Estes Police(Primary)Capital Projects Other Council Requests Information will be provided in a future Friday report.Staff is scheduled to Armintor -Pedestrian lighting on Mulberry to Carroll due to recent sexual assaults in the area (Assist) meet on Monday,June 3 to prepare the response. -Map of reported sexual assaults that have occurred in Denton over the past 5 years and an 14 assessment of the pedestrian lighting needs in those areas -Staff report on adding DPD Victims'Services Counselors to follow-up with victims who have reported assaults and to serve as their primary liaison. Include information on ways to ensure diversity with Victims'Services Counselors and data on the number of sexual assaults reported over the past five years and associated staffing needs to support any increases in activity. 15 2019-678 Glass Recycling Include glass recycling information in the next Resident Update. 05/31/19 Adams Public Affairs Other Council Requests Information will be provided in a future Friday report. Armintor 16 2019-679 Bus Stop Near Outlet Mall Information on adding a bus stop near the old outlet mall to service Explorium,Penny's Play 06/02/19 Canizares City Manager's Office Other Council Requests Information will be provided in a future Friday report. Briggs house,and Roses Costume. 17 2019-680 Sound barriers along 1-35 Information on the possibility of adding sound barriers along 1-35 near Unicorn Lake and the 06/02/19 Canizares City Manager's Office Other Council Requests Information will be provided in a future Friday report. Briggs Dania neighborhood. 18 2019-681 Roundup Elimination Cross-departmental strategy and budget to sunset use of Roundup citywide. 06/02/19 Packan Parks and Recreation,Utilities,Streets, Other Council Requests Information will be provided in a future Friday report. Briggs 19 2019-695 Locust and Elm Congestion Information on strategies to alleviate congestion on Locust and Elm particularly in light of staffs 06/03/19 Estes Capital Projects Other Council Requests Information will be provided in a future Friday report. Briggs recommendation not to re-open Taliaferro Street. 20 2019-694 Living Wage for City Prepare a single document responding to the questions raised by City Council during the June 3 06/03/19 Ogden Procurement Other Council Requests Staff is compiling the requested information and will include responses in a Armintor Contractors Living Wage for City Contractors presentation. future Friday report. 2019-701 Minimum Standard for Minutes Staff report establishing a minimum standard of detail for minutes taken at board,commission 06/04/19 Rios/Wood City Secretary's Office Other Council Requests Information will be provided in a future Friday report. Armintor 21 and committee meetings to ensure transparency,particularly for meetings that are not video- recorded. 2019-702 Credit Collections Work Session Work session on credit collection for Council to provide policy feedback on late fees since policy 06/04/19 Thomson/Foster Customer Service Other Council Requests Information will be provided in a future Friday report. Armintor 22 changes were enacted.Additionally,provide comparative data from peer cities with credit-based deposits.Can DHA's voucher list be used to determine needs? 2019-700 City's Economic Impact as an Staff Report on the City's relative economic impact as an employer in terms of the number of jabs 06/04/19 Rogers Economic Development Other Council Requests Information will be provided in a future Friday report. Armintor Employer the city of Denton contributes to our local economy,at each of the various pay and employment 23 levels(broken down by pay level)versus other major employers in the area(the universities, Peterbilt,Tetrapak,Target,Walmart,etc.)and recent and future 380 agreements like Buc-ees, the Convention Center,and Tyson. 24 2019-703 Peterbilt Electric Vehicles Information on Peterbilt's research to pioneer electric technology for heavy duty vehicles included 06/04/19 Kader/Cox Fleet Services Other Council Requests Information will be provided a future Friday report. Armintor large-scale fleet vehicles and buses. 2019-699 Turnover Data Staff report on turnover rates by department at all pay levels(part time,full time,and seasonal) 06/04/19 Romine Human Resources Other Council Requests Information will be provided in a future Friday report. Armintor 25 including which department have the highest turnover rates and at what pay grades the turnover occurs,costs associated with turnover to the department,and known reasons for turnover. 26 2019-697 Natural Drainage Ditch Develop a policy where any natural drainage ditches are compromised is brought before Council 06/04/19 Kremer/Cox Public Works Other Council Requests Information will be provided in a future Friday report. Armintor for consideration. 27 2019-698 Choctaw Update Staff update on Choctaw natural preservation project. 06/04/19 Kremer/Cox Public Works Other Council Requests Information will be provided in a future Friday report. Davis 28 2019-715 Civic Center Use Clarification on if residents should be charged for dance rehearsals that take place in the Civic 06/05/19 Packan Parks and Recreation Other Council Requests Information will be provided in a future Friday report. Armintor Center while the space is open to the public. 29 2019-721 Good Samaritan Duck Pond Update on what can be done to preserve the Good Samaritan duck pond during current drainage 06/06/19 Estes Capital Projects Other Council Requests Information will be provided in a future Friday report. Briggs work. 30 2019-722 Business Access on Hinkle Gemini Rose Garden on Hinkle Drive does not have an access point with construction on Hinkle. 06/06/19 Adams/Estes Public Affairs/Capital Projects Other Council Requests Information is provided in the June 7 Friday report. Briggs/Davis What can be done to ensure there is access to the business? Exported on June 7,2019 3:25:41 PM CDT 106 Page 1 of 1 June 2019 1 2 3 4 5 6 7 8 11:3 0 am Council 10:3 0 am C O C E 2:30pm Agenda Conmuke 5:30pm Board ofEthics 11:00 am DCRC Luncheon 1:30pm Committee on the 1:00pm CC Work Session S:00pmPH Work Session 4:00pm Public Art Comnittee Environment-Cancelled 6:30 pm CC Regular 6:30pmP&Z Regular Session 5:3 0 p m Tra ffic Safety Session 6:00 pm Bond Advisory Commission Committee 9 10 11 12 13 14 15 9:00a m Pub lic Utilities 9:00 am Mob ility 11:00amEDP 8:30amDovwntown Task Force 11:00 am DCRC Board rommittcc 1:30 CC Group Photo 2:30pm Agenda Connnittee 6:00 Pin Bond Advisory 5:30pm BIC 3:00 pm 2nd Tuesday Committee Session 5:30pm Board ofEthics 5:30pm Library Board 6:30 pm Special Called Regular Session 16 17 18 19 20 21 22 2:00pm CC Work Session S:00pmP&Z Work Session 4:00pm MBSCo Nbeting 11:00amDCRC 6:30 pm CC Regular 6:30pm P&Z Regular Session Se ssion 5:00pm Committee on Persons with Disabilities 23 24 25 26 27 28 29 6:00p m Pub lic Utilities 2:00 pm 4th Tuesday 11:00 am DCRC Board Session 4:00p m ZBA 30 107 July 2019 1 2 3 4 5 6 o Luncheon Meeting o Council Meeting 1:30pm Committee on the Environment 5:3 0 p m Tra ffic Sa fe ty Commission 7 8 9 10 11 12 13 9:00a m Pub he Utilities 9:00 am Mob ility 11:00amEDP HOT&S 9-11 Bo a rd Committee 4:00 Public At Corrnuttee o Council Meeting 14 15 16 17 18 19 20 11:30 am Council 2:00 pm CC Work Session 5:00pmP&Z Work Session Luncheon 6:30 pm CC Regular 6:30pmP&Z Regular Session 4:00pmHaBSColvbeting Se ssio n 5:3 0p m HLC 5:00pm Committee on Persons with Disabilities 21 22 23 24 25 26 27 6:00pm Public Utilities 2:00 pm 4th Tuesday 11:00amTIF Board(TTRZ#1) Bo a rd Session 28 29 30 31 4:00pm ZBA No Council Meeting 108 August 2019 1 2 3 4:00pm Public Art Committee 4 5 6 7 8 9 10 11:30 am Council 2:00 pm CC Work Session 5:00pm P&Z Work Session luncheon 6:30 pm CC Regular 6:30pm P&Z Regular Session 1:30pm Committee on the Se ssion Environment 5:3 0 p m Tra ffic Sa fe ty Commission 11 12 13 14 15 16 17 9:00a m Pub he Utilities 9:00 am Mob ility 11:00am EDP 4:00pm HaBSCo Meting Board Committee 2:00 pm 2nd Tuesday 5:00pm Committee on 5:30pm HLC Session Persons Mth Dis abihties 18 19 20 21 22 23 24 2:00 pm CC Work Session 5:00pmP&Z Work Session 6:30 pm CC Regular 6:30pmP&Z Regular Session Se ssion 25 26 27 28 29 30 31 6:00p m Pub lic Utilities 2:00 pm 4th Tuesday Bo a rd Session 4:00pm ZBA 109 Cityof Denton City Hall 215 E. McKinney St. Denton,Texas 76201 www.cityofdenton.com DENTON Meeting Agenda City Council Tuesday,June 18,2019 2:00 PM Work Session Room&Council Chambers WORK SESSION BEGINS AT 2:00 P.M.IN THE WORK SESSION ROOM REGULAR MEETING BEGINS AT 6:30 P.M.IN THE COUNCIL CHAMBERS After determining that a quorum is present, the City Council of the City of Denton, Texas will convene in a Work Session on Tuesday, June 18, 2019, at 2:00 p.m. in the Council Work Session Room at City Hall, 215 E.McKinney Street,Denton, Texas at which the following items will be considered: WORK SESSION 1. Citizen Comments on Consent Agenda Items This section of the agenda allows citizens to speak on Consent Agenda Items only. Each speaker will be given a total of three (3) minutes to address any items he/she wishes that are listed on the Consent Agenda. A Request to Speak Card should be completed and returned to the City Secretary before Council considers this item. 2. Requests for clarification of agenda items listed on this agenda. 3. Work Session Reports A. ID 19-651 Receive a report, hold a discussion, and provide staff direction regarding the Development Services Fees. B. ID 19-856 Receive a report, hold a discussion, and give staff direction regarding construction budgeting considerations and construction procurement methods. C. ID 19-1320 Receive a report, hold a discussion, and provide staff direction regarding the 2019 Boards&Commissions Nominee Screening and Appointment Process D. ID 19-1323 Receive a report, hold a discussion, and give staff direction regarding the preliminary FY 2019-20 Proposed Budget,Capital Improvement Program and Five Year forecast. E. ID 19-1353 Receive a report, hold a discussion, and give staff direction regarding a pilot program for valet solid waste and recycling services for the downtown area. NOTE: The City Council reserves the right to adjourn into a Closed Meeting or Executive Session as authorized by Texas Government Code, Section 551.001, et seq. (The Texas Open Meetings Act) on any item on its open meeting agenda, in accordance with the Texas Open Meetings Act, including, without limitation Sections 551.071-551.086 of the Texas Open Meetings Act. Page I Printed on 61712019 110 City Council Meeting Agenda June 18, 2019 REGULAR MEETING OF THE CITY OF DENTON CITY COUNCIL AT 6:30 P.M. IN THE COUNCIL CHAMBERS AT CITY HALL, 215 E. MCKINNEY STREET, DENTON, TEXAS AT WHICH THE FOLLOWING ITEMS WILL BE CONSIDERED: 1. PLEDGE OF ALLEGIANCE A. U.S. Flag B. Texas Flag "Honor the Texas Flag—I pledge allegiance to thee, Texas, one state under God,one and indivisible." 2. PROCLAMATIONS/PRESENTATIONS 3. PRESENTATION FROM MEMBERS OF THE PUBLIC A. Review of procedures for addressing the City Council. B. Receive Scheduled Citizen Reports from Members of the Public. This section of the agenda permits any person who has registered in advance to make a citizen report regarding a public business item he or she wishes to be considered by the City Council. This is limited to no more than four (4) speakers per meeting with each speaker allowed a maximum of four (4) minutes to present their report. At the conclusion of each report, the City Council may pose questions to the speaker or may engage in discussion. If the City Council believes that a speaker's report requires a more detailed review, the City Council will give the City Manager or City Staff direction to place the item on a future work session or regular meeting agenda and advise staff as to the background materials to be desired at such meeting. C. Additional Citizen Reports - This section of the agenda, which is also known as the "open microphone" section, permits any person who is not registered for a citizen report to make comments about public business items not listed on the agenda. This section is limited to two open microphone speakers per meeting with each speaker allowed a maximum of four (4) minutes. Such person(s) must file a "Blue Card" requesting to speak during this period,prior to the calling of this agenda item. During open microphone reports under this section of the agenda, the Council may listen to citizens speak. However, because notice of the subject of the open microphone report has not been provided to the public in advance, the Texas Open Meetings Act limits any deliberation or decision by the Council to: a proposal to place the item on a future agenda; a statement of factual policy; or a recitation of existing policy. Council Members may not ask the open microphone speakers questions or discuss the items presented during open microphone reports. NOTE: If audio/visual aids during presentations to Council are needed, they must be submitted to the City Secretary 24 hours prior to the meeting. 4. CONSENT AGENDA Each of these items is recommended by Staff and approval thereof will be strictly on the basis of the Staff recommendations. Approval of the Consent Agenda authorizes the City Manager or his designee to implement each item in accordance with the Staff recommendations. The City Council has received background information and has had an opportunity to raise questions regarding these items prior to consideration. Listed below are bids, purchase orders, contracts, and other items to be approved under the Consent Agenda (Agenda Items A — N). This listing is provided on the Consent Agenda to allow Council Members to discuss or withdraw an item prior to approval of the Consent Agenda. If no items are pulled, the Consent Page 2 Printed on 61712019 111 City Council Meeting Agenda June 18, 2019 Agenda Items will be approved with one motion. If items are pulled for separate discussion, they may be considered as the first items following approval of the Consent Agenda. A. ID 19-1123 Consider adoption of an ordinance of the City of Denton prohibiting on-street parking along the south side of West Hickory Street from Avenue B to Welch Street; providing a repealer clause; providing a savings clause; providing for a penalty not to exceed $500 for violations of this ordinance; providing that violations of this ordinance shall be governed by Chapter 18 of the Code of Ordinances of the City of Denton, and providing for an effective date. The Traffic Safety Commission has recommended approval(6-0). B. ID 19-1124 Consider adoption of an ordinance of the City of Denton to convert the traffic pattern on Avenue A (from West Hickory Street southward to Mulberry Street) and on Mulberry Street (from Avenue A eastward to Welch Street) from two-way to one-way traffic flow whereby Avenue A will be northbound one-way and Mulberry westbound one-way; providing a repealer clause; providing a savings clause;providing that violations of this ordinance shall be governed by Chapter 18 of the Code of Ordinances of the City of Denton, and providing for an effective date. The Traffic Safety Commission has recommended approval(4-0). C. ID 19-1272 Consider approval of the minutes of June 4,2019. D. ID 19-1288 Consider adoption of an ordinance of the City of Denton, a Texas home-rule municipal corporation, authorizing the City Manager to execute a contract with PerkinElmer Health Sciences, Inc., for the supply of Inductively Coupled Plasma - Mass Spectrometer Instrument, System Controller and Software; providing for the expenditure of funds therefor; and providing an effective date (RFP 7036-awarded to PerkinElmer Health Sciences, Inc., in the five (5) year not-to-exceed amount of $149,118). The Public Utilities Board recommends approval(-). E. ID 19-1289 Consider adoption of an ordinance of the City of Denton, a Texas home-rule municipal corporation, authorizing the City Manager to execute a contract with Delta Fuel Company, LLC, for the supply of Denton Energy Center Lubricating Oil; providing for the expenditure of funds therefor; and providing an effective date (IFB 7064- awarded to Delta Fuel Company, LLC, in the three (3) year not-to-exceed amount of $1,182,600). The Public Utilities Board recommends approval(-). F. ID 19-1290 Consider adoption of an ordinance of the City of Denton, a Texas home-rule municipal corporation, authorizing the City Manager, or his designee, to execute a contract with Dallas Lite & Barricade, Inc., through an Interlocal Cooperative Purchasing Agreement with the City of Arlington, Bid Number 18-0096, under the Government Code, Chapter 791.001, to authorize City of Denton contracts for the acquisition of barricades to be used throughout the City by various departments; authorizing the expenditure of funds therefor; and declaring an effective date (File 7078 - awarded to Dallas Lite & Barricade, Inc., for one (1) year, with the option for two (2) additional one (1) year extensions, in the total three (3) year not-to-exceed amount of $300,000). The Public Utilities Board recommends approval(-). G. ID 19-1291 Consider adoption of an ordinance of the City of Denton, a Texas home-rule municipal Page 3 Printed on 61712019 112 City Council Meeting Agenda June 18,2019 corporation, authorizing the approval of a first amendment to a Professional Services Agreement between the City of Denton and Gershman, Brickner & Bratton, Inc., amending the contract approved by Purchasing Staff on December 20, 2018, in the not-to-exceed amount of $48,000; said first amendment to provide the design, evaluation, and procurement of an inventory management and customer work order management system for Solid Waste and Recycling Departments in the amount of $38,000; providing for the expenditure of funds therefor; and providing an effective date (File 6963 - providing for an additional first amendment expenditure amount not-to-exceed $38,000, with the total contract amount not-to-exceed $86,000). The Public Utilities Board recommends approval(-). H. ID 19-1292 Consider adoption of an ordinance of the City of Denton, a Texas home-rule municipal corporation, accepting competitive bids and awarding a contract for the supply of Traffic Signal Hardware for the City of Denton Distribution Center; providing for the expenditure of funds therefor; and providing an effective date (IFB 7019- awarded to the lowest responsive bidder for each line item: Consolidated Traffic Controls, Inc., in a total not-to-exceed amount of $375,000; Mobotrex, Inc., in a total not-to-exceed amount of $375,000; Paradigm Traffic Systems, Inc., in a total not-to-exceed amount of $540,000; Texas Highway Products, LTD., in a total not-to-exceed amount of $1,380,000; in a total three(3)year,not-to-exceed amount of$2,670,000). I. ID 19-1103 Consider adoption of a resolution establishing Naming Policy Guidelines for City buildings, facilities, land or any portion thereof; repealing Resolution No. R2012-007; and declaring an effective date. J. ID 19-1312 Consider adoption of an ordinance of the City of Denton, a Texas home-rule municipal corporation, authorizing the City Manager to execute a contract with Presidio Networked Solutions Group, LLC for the purchase of LogRhythm Security Information and Event Management through Department of Information Resources (DIR) Cooperative Purchasing Network, Contract Number DIR-TSO-3847; providing for the expenditure of funds therefor; and providing an effective date (File 7082 - awarded to Presidio Networked Solutions Group,LLC,in the not-to-exceed amount of$188,748.01). K. ID 19-1336 Consider adoption of a resolution establishing an Acceptance of Sponsorships and Donations Policy; and declaring an effective date. L. ID 19-1314 Consider adoption of a resolution of the City Council of the City of Denton authorizing the City Manager to execute an agreement with the Texas Historical Commission to participate in the Main Street Program demonstrating the City of Denton's commitment to continue as a "Sustaining Level Official Main Street City" and authorizing payment of the annual fee in the amount of$2,600; and providing an effective date. M. ID 19-1315 Consider adoption of an ordinance of the City Council of the City of Denton, Texas, approving a grant application for JCN Investments, LLC, representing The Loophole, from the Downtown Reinvestment Grant Program not to exceed $10,000; and providing for an effective date. N. ID 19-1337 Consider approval of an ordinance of the City of Denton authorizing the City Manager, or Page 4 Printed on 61712019 113 City Council Meeting Agenda June 18,2019 his designee, to enter into a development agreement between the City of Denton and Country Lakes West, LLC for the development of park land and construction of park improvements for a neighborhood park at the Country Lakes West phase three subdivision; authorizing the expenditure of funds therefor; and providing an effective date. 5. ITEMS FOR INDIVIDUAL CONSIDERATION A. ID 19-1121 Consider an appeal of the Historic Landmark Commission denial of an amendment to an existing Certificate of Appropriateness for the expansion of a mural to the front fagade of a local designated landmark building located at 122 North Locust (COA17-0010, 122 N. Locust)The Historic Landmark Commission recommends denial(7-0). B. ID 19-1321 Consider nominations/appointments to the City's Boards, Commissions, and Committees: Board of Ethics, Committee on Persons with Disabilities, and Health & Building Standards Commission. C. ID 19-1160 Consider an adoption of an ordinance of the city of Denton, Texas amending the code of ordinances, related to chapter 25, titled "streets, sidewalks and public places" article v, titled "special events;" providing for findings of fact; providing a repealer; providing severability; providing codification; confirming proper notice and meeting; and providing for an effective date. D. ID 19-1375 Consider appointments to Council Committees. 6. PUBLIC HEARINGS A. S19-0008a Hold a public hearing and consider adoption of an ordinance amending Specific Use Permit Ordinance 2017-222 to allow for a change in the previously approved building facades within a multi-family development on approximately 0.9 acre. The property is generally located on the north side of the Riney Road and Riney Court intersection in the City of Denton, Denton County, Texas; providing for a penalty in the maximum amount of $2,000.00 for violations thereof; providing a severability clause and an effective date. (S 19-0008,Riney Road Apartments,Hayley Zagurski). B. Z18-0025b Hold a public hearing and consider adoption of an ordinance of the City of Denton, Texas, regarding a a request by Denton West Joint Venture to amend Ordinance 2014-075 to remove overlay restrictions on approximately 8.627 acres of land zoned Neighborhood Residential Mixed Use (NRMU) District, generally located on the north side of East Ryan Road, approximately 850 feet west of Teasley Lane in the City of Denton, Denton County, Texas; adopting an amendment to the City's official zoning map; providing for a penalty in the maximum amount of $2,000.00 for violations thereof; providing for severability and an effective date. The Planning and Zoning Commission voted the request. (Z18-0025,Hunters Creek,Julie Wyatt) C. S19-0004b Hold a public hearing and consider adoption of an ordinance of the City of Denton, Texas, regarding a request by Denton West Joint Venture for a Specific Use Permit for multi-family dwellings on approximately 8.627 acres of land zoned Neighborhood Residential Mixed Use (NRMU) District, generally located on the north side of East Ryan Road, approximately 850 feet west of Teasley Lane in the City of Denton, Denton Page 5 Printed on 61712019 114 City Council Meeting Agenda June 18,2019 County, Texas; adopting an amendment to the City's official zoning map; providing for a penalty in the maximum amount of $2,000.00 for violations thereof; providing for severability and an effective date. The Planning and Zoning Commission voted the request. (S 19-0004,Hunters Creek,Julie Wyatt) 7. CONCLUDING ITEMS A. Under Section 551.042 of the Texas Open Meetings Act, respond to inquiries from the City Council or the public with specific factual information or recitation of policy, or accept a proposal to place the matter on the agenda for an upcoming meeting AND Under Section 551.0415 of the Texas Open Meetings Act, provide reports about items of community interest regarding which no action will be taken, to include: expressions of thanks, congratulations, or condolence; information regarding holiday schedules; an honorary or salutary recognition of a public official, public employee, or other citizen; a reminder about an upcoming event organized or sponsored by the governing body; information regarding a social, ceremonial, or community event organized or sponsored by an entity other than the governing body that was attended or is scheduled to be attended by a member of the governing body or an official or employee of the municipality; or an announcement involving an imminent threat to the public health and safety of people in the municipality that has arisen after the posting of the agenda. B. Possible Continuation of Closed Meeting topics,above posted. CERTIFICATE I certify that the above notice of meeting was posted on the bulletin board at the City Hall of the City of Denton, Texas,on the day of ,2019 at o'clock(a.m.)(p.m.) CITY SECRETARY NOTE: THE CITY OF DENTON CITY COUNCIL WORK SESSION ROOM AND COUNCIL CHAMBERS ARE ACCESSIBLE IN ACCORDANCE WITH THE AMERICANS WITH DISABILITIES ACT. THE CITY WILL PROVIDE SIGN LANGUAGE INTERPRETERS FOR THE HEARING IMPAIRED IF REQUESTED AT LEAST 48 HOURS IN ADVANCE OF THE SCHEDULED MEETING. PLEASE CALL THE CITY SECRETARY'S OFFICE AT 349-8309 OR USE TELECOMMUNICATIONS DEVICES FOR THE DEAF (TDD) BY CALLING 1-800-RELAY-TX SO THAT A SIGN LANGUAGE INTERPRETER CAN BE SCHEDULED THROUGH THE CITY SECRETARY'S OFFICE. Page 6 Printed on 61712019 115 Future Work Session Items 6/7/2019 Meeting Date Currently Slated Work Session Items 11-June City Council Group Photo at 1:30 2:15 Parks Master Plan Exercise 3:00 Work Session Council Committee Solid Waste Budget Start time Appointments Presentation Red Light Cameras Contractor Procurement General Fund Budget Options/Facility Presentations(4 Project Budget Downtown Solid Boards&Commission Development Service 18-Jun Presentations) Planning Waste Valet Service Appointments Fees General Fund Budget Traffic Signalization Presentations(4 Inclement Weather and Traffic/Roadway 25-Jun Presentations) Municipal Broadband Policy Technology 15-July Lunch Gas Well Setback and Distance Study Gas Well Notification Disclosure Requirements 2nd Preliminary Budget Discussion/ Non-Profit Departmental Development Fee Work Session Presentations including 16-Jul Waivers Charity Care Strategy Session Board of Ethics DIVE Economic Development Development Denton Poice Outdoor Music Corridor Services Certified Department Venues and Noise Departmental Budget Plan/Reinvestment 23-Jul Mailings 10verview 10rdinance 113resentations JGrant 1-Aug Budget Workshop 5-Aug Lunch Joint DISD/City Council Luncheon Commercial Food Council&Committee Diversion/Waste Purchasing Manual 6-Aug Rules of Procedure DCTA Update Reduction Strategies Update Atmos Energy Update Employee Ethics Procurement Audit Roadway Quality Audit 13-Aug Policy Rayzor Ranch PID (IA) Utility Street Cuts(IA) (IA) Manufactured Home Signage and Design Credit Collections Financial Risk 20-Aug Standards Policy Real Estate Policy Mosley Road Landfill Disclosure Affordable Housing/ Housing Assistance Scooter Share Blue Zones Right of Way Police Overtime(IA) Joint EDPB Luncheon Ordinance Follow-up Date TBD Group Home Code Construction Code Sobering Centers Amendment Review Municipal Rental Inspection Program Mews Streets JUpdate ICity Hall West Top priorities from Top Priorities from 3/4 Work Session �4/23 Work Session 116 ---- �1 Construction Projects Report INPRGVING CITE' Week of June 10-June 16,2019 iJh DENTON For general inquiries and questions,please contact the Project Management Office at(940)349-8989 DFN I C1 Date of Date of Other Department Updated Information/ Street/Intersection From To Construction Completion Brief Description of Construction Department Letters Communication Contact: Notes CURRENT PROJECTS See Yellow Highlighted for Ma'or Closures Acorn Bend Rd. Field Bend Cule de Sac 6/3/19 6/28/19 Street Panel and Sidewalk Repair Streets 5/14/19 (940)349-7160 (Temporary Lane Closures) Intersection Improvements Bell Ave. Intersection of McKinney 5/28/19 7/5/19 (Northbound right turn lane, Engineering 2/22/19 Website&Letters (940)349-8910 temporary lane closure Mayhill Project Bridge Website& Blagg Rd. Mayhill Geesling 3/18/19 10/31/19 (Road Closure) Engineering Nextdoor (940)208-4318 Notoficafion Bonnie Brae St. University Linden 6/3/19 6/14/19 Private Development Engineering Website (940)349-8910 (Temporary Lane Closure) Bonnie Brae St. Roselawn North of 7/1/17 7/1/19 Street Widening Engineering 6/14/18 (940)349-8910 Part of Bonnie Brae Ph. Vintage (No Street Closures) Capital Project Water Main Replacement Part of North South Water Nextdoor Bonnie Brae St. Highland Park Willowwood 5/13/19 6/19/19 North South Water Main Ph.II Engineering Website, (940)349-8910 Main Ph.II Capital Project (Street Closure) Notification (Bonnie Brae from Roselawn to 13SE) New Project;Part of Bonnie Roundabout Brae Ph.IV Capital Project Bonnie Brae St. Intersection of Scripture 6/10/19 8/31/19 Bonnie Brae Ph.IV Engineering (940)349-8910 (13SE to Scripture); (Intersection Closure) Completion extended from 8/18/19 Daisy Dr. Boxwood Sweet Gum 4/29/19 6/14/19 Concrete Panel Repair Streets 4/15/19 (940)349-7160 (One Way Lane Closure) Dallas Dr. Intersection of Teasley 11/12/18 6/28/19 Turn Lane Upgrade Streets 11/5/18 (940)349-7160 Completion extended from (Temporary Lane Closure) 6/14/19 117 Date of Date of Other Department Updated Information/ Street/Intersection From To Construction Completion Brief Description of Construction Department Letters Communication Contact: Notes Eagle Drainage Improvements Part of Eagle Dr.Dainage Eagle Dr. Elm Carroll 1/31/19 6/28/19 Engineering (940)268-9726 (Street Closure) Capital Project Wastewater and Water Main Edgewood PI. Northwood Crestwood 5/9/19 7/16/19 Replacement Wastewater 5/2/19 (940)349-7300 Completeion extended from Terrace (Temporary, Intermittent Road and Water 7/6/19 Closure) Water Main Replacement Part of Hercules Water Hercules Ln. Sherman Stuart 3/25/19 8/6/19 (Temporary Lane Closure) Water 3/4/19 (940)349-7167 Project;Completion extended from 7 2 19 Heritage Tr. South of Linden 3/28/19 6/18/19 Turn Lane Installation PWI Website (940)268-9842 University (One lane both directions closed) Start date extended from Street Reconstruction Wesbsite, 6/3/19;Street Repairs to Hickory St. Ave B Fry 6/12/19 8/3/19 Streets 5/30/19 Nextdoor (940)349-7160 (Street Closure) follow on Hickroy from Fry Notification to Carroll Wastewater Main Replacement Wesbsite, Start date extended from Hickory St. Intersection of Fry 6/12/19 6/27/19 Wastewater 5/30/19 Nextdoor (940)349-7300 (Street Closure) 6/3/19 Notification Highland St. Carroll IOOF 5/20/19 8/1/19 Highland Street Fence Parks Website (940)349-7464 Completion extended from (Intermittent Closures) 8/1/19 Highview Ct. Highview Cr. Dead End 4/29/19 6/14/19 Street Reconstruction Streets 4/18/19 (940)349-7160 (Street Closure) Highview Cir. Forrest Ridge Forrest Ridge 5/20/19 6/21/19 Street Reconstruction Streets 5/6/19 (940)349-7160 (Street Closure) Street and Drainage Improvements Part of Magnolia Drainage Hinkle Dr. US 380 Headlee 5/23/19 9/1/19 Magnolia Drainage Ph.II Engineering 11/13/18 (940)349-8910 Capital Project(Hinkle from (Street Closure) University to Windsor and Windsor from Hinkle to Elm) Water Main Replacement Part of Hercules Water Huntington Dr. Hercules Sun Valley 3/25/19 8/6/19 (Temporary Lane Closure) Water (940)349 7167 Project Water Main Replacement Johnson St. E.Collins E.Daugherty 5/29/19 7/15/19 (Temporary Street Closure will open at Water 5/6/10 (940)349-7167 6:00 pm daily) 118 Date of Date of Other Department Updated Information/ Street/Intersection From To Construction Completion Brief Description of Construction Department Letters Communication Contact: Notes Street Resurfacing,Curb and Gutter Website,Nextdoor Start date extended from Kendoph Ln. Underwood Willowwood 6/12/19 7/16/19 Streets 5/6/19 (940)349-7160 (Street Closure) Notification 5/20/19 Wastewater Main Replacement Website,Nextdoor Streets Repairs to follow Kerley St. Duncan Shady Oaks 4/25/19 8/17/19 Wastewater (940)349-7300 (Street Closure) Notification 8/5/19-1/9/20 Kings Row Yellowstone Sherman 5/6/19 6/28/19 Street Reconstruction Streets 12/7/18 (940)349-7160 (Temporary Lane Closure) Nextdoor Kings Row Yellowstone Stuart 4/15/19 8/16/19 Street Reconstruction Streets 4/9/19 Website, (940)349-7160 (Temporary Lane Closure) Notification Brightwood Valley Gutter Installation Longfellow Ln. Intersection of 6/3/19 6/21/19 Streets 5/15/19 (940)349-7160 Terrace (Temporary Lane Closures) y / / / / Street Widening g g / / g Ma hill Rd. US 380 Edwards 9 1 17 2 1 20 Engineering 1/3/18, 1 24 18 Door Hangers (940)208-4318 (Temporary Lane Closures) Storm Drain Installation and E.McKinney St. Grissom S.Fork 3/11/19 7/1/19 Street Widening Engineering 3/7/19 (940)349-8910 (Temporary Lane Closure Mills Rd. Intersection of Mayhill 6/3/19 8/1/19 Storm Drain Inlet and Repave Engineering 5/15/19 Website, (940)208-4318 (Full Closure) Notificati Nextdoor on Mercedes Rd. Oakwood Willowwood 5/15/19 7/1/19 Street Construction Streets 4/23/19 (940)349-7160 Completion extended from (Street Closure) 6/17/19 Eagle Drainage Improvements Part of Eagle Dr.Drainage Myrtle St. Eagle Maple 1/31/19 6/28/19 Engineering 8/21/18 Contacted DCTA (940)349-8910 (Street Closure) Capital Project Wastewater and Water Main Edgewood Replacement Wastewater Completeion extended from Northwood Terrace Cul de sac 5/9/19 7/16/19 5/2/19 (940)349-7300 Place (Temporary, Intermittent Road and water 7/6/19 Closure) Paco Tr. Ruddell Cul de sac 5/6/19 6/14/19 Sidewalk Repair Streets 4/26/19 (940)349-7167 (Lane Closure) Pennsylvania Dr. Intersection of Hollyhill 5/28/18 6/14/19 Valley Gutter Installation Streets 5/15/19 (940)349-7160 (Temporary Lane Closures) Sheraton Rd. Hercules 350 ft north 3/25/19 8/6/19 (Temporary Lane Closure)Water Main Replacement Water (940)349 7167 Part of Hercules Water Project 119 Date of Date of Other Department Updated Information/ Street/Intersection From To Construction Completion Brief Description of Construction Department Letters Communication Contact: Notes Sherman Dr. Monterey Stuart 5/7/19 7/12/19 Wastewater Main ReplacementWastewater Website (940)349-7167 (Temporary Lane Closure) Street Reconstruction CM Nextdoor Stuart Rd. Long Keystone 1/30/19 6/30/19 (Street Closure) Construction Notification (940)231-9963 Teal Dr. Poinsettia Cyrus 6/4/19 6/21/19 Sidewalk Repair Streets 5/14/19 (940)349-7160 (Temporary Lane Closure) 1200 ft west 1200 ft east of hill Ma hill 6/3/19 6/14/19 Street Repair TxDOT (940)387-1414 Part of Mayhill Rd.Widening University Dr.(US 380) of Ma y y (Temporary Lane Closures) Capital Project ) 0.26 mi south of Street Widening Public Meeting ( US 377 Ft.Worth Dr. IH 35E FM 1830 12/3/18 12/12/ (Temporary 20Lane Closures during non- TxDOT 9/25/18 10/8 (940)387-1414 peak traffic) Yellowstone PI. Hercules 350 ft north 3/25/19 8/6/19 (Temporary Lane Closure)Water Main Replacement Water (940)349 7167 Part of Hercules Water Project 120 Date of Date of Other Department Updated Information/ Street/Intersection From To Construction Completion Brief Description of Construction Department Letters Communication Contact: Notes COMPLETED PROJECTS Atlas Dr. Redstone Hercules 3/25/19 5/31/19 Water Main Replacement Water 12/17/18 Website&Letters (940)349-7167 (Temporary Lane Closures) Forrestridge Dr. Highview Cr. Highview Cr. 5/20/19 6/4/19 Atmos Utility Relocations Atmos Meeting Community (940)293-7039 New Completion (Westbound Lane Closure) Hann St. Locust Austin 5/6/19 6/4/19 Water Line Improvements PWI 4/11/19 (940)268-9726 New Completion (Street Closure) Street Widening McKinney St. South Fork Grissom 5/29/19 5/31/19 McKinney Street Widening Project Engineering 5/29/10 (Full Closure) Michial St. McCormick Knight 5/6/19 5/16/19 Street Construction Streets 4/23/19 (940)349-7160 (Street Closure) Waterline Improvements Website, Morse St. Intersection of Mayhill 4/18/19 5/16/19 (Intersection Closure) PWI Businesses&DCTA (940)208-4318 Contacted Neff St. Greenlee Collins 5/15/19 5/24/19 Street Construction Streets 4/23/19 (940)349-7160 (Street Closure) Curb Repairs Website, North Texas Blvd. Chestnut Stella 4/29/19 5/15/19 Streets Businesses&DCTA (940)349-7160 (Temporary Lane Closure) Contacted Peak St. Greenlee Fannin 5/15/19 6/6/19 Street Construction Streets 4/23/19 (940)349-7160 New Completion (Street Closure) FM 2181 Road Widening Nextdoor Ranchman Blvd. Intersection of FM 2181 1/4/19 5/16/19 (Road Closure on Ranchman to the TxDOT Notification, (940)349-8910 east and west of FM 2181) Electronic Signs Sheraton PI. Sheraton Buckingham 3/18/19 5/10/19 Street Reconstruction Streets 3/11/19 (940)349-7160 (Street Closure) Sheraton Rd. Sun Valle Hercules 3 25 19 5 24 19 Street Reconstruction Streets Website y / / / / (940)349-7160 (Street Closure) Smoketree Tr. Boxwood Plumbago 4/29/19 5/30/19 Concrete Panel Repair Streets 4/16/19 (940)349-7160 (Temporary Lane Closure) 121 Date of Date of Other Department Updated Information/ Street/Intersection From To Construction Completion Brief Description of Construction Department Letters Communication Contact: Notes Yellowstone PI. Kings Row Monterey 1/28/19 5/20/19 Street Reconstruction Streets (940)349-7160 (Temproary Block Closures) 122 Date of Date of Other Department Updated Information/ Street/Intersection From To Construction Completion Brief Description of Construction Department Letters Communication Contact: Notes UPCOMING PROJECTS Bushey St. Morse Wilson TBD TBD Street Improvements Streets (940)349-7160 New Project Egan St. Lovell Malone 6/17/19 9/17/19 Street Improvements Streets (940)349-7160 New Project City or TxDOT Project-currently on FM 2181 Denton/Corinth Lillian Miller TBD TBD Street Widening TxDOT (940)-387-1414 hold City limits Hickory Creek Rd. Teasley Riverpass TBD TBD Street Widening Engineering 11/26/18 (940)349-8910 (Temporary Lane Closures) 135E northbound service 500 ft west of located 7/15/19 8/24/19 Wastewater Improvements Wastewater (940)349-7300 New Project road Bonnie Brae Massey St. Hwy 377 200'West TBD TBD Street Boring TxDot Email Notifications (940)387-1414 (Street Closure) Water Main Replacement,Street Part of Mistywood Water Mistywood Ln. Woodhaven Jamestown 8/7/19 12/4/19 Repairs Water 12/17/18 (940)349-7167 Project Intermittent Street Closure Orr St. Bolivar Locust 7/16/19 8/12/19 Water Improvements Water (940)349-7167 Panhandle St. Carroll Bolivar TBD TBD Street Resurfacing,Curb and Gutter Streets 4/9/18 Door Hangers (940)349-7160 (Temporary Lane Closures) Drainage Improvements New Project;Part of Pec 4 Prairie St. Bell Locust 7/1/19 8/1/19 Pec 4 Ph.I&II Engineering (940)268-9726 Ph.I&II Capital Project (Street Closure) Drainage and Roadway Construction Roselawn Dr. Bonnie Brae Kansas City Southern RR TBD TBD (Bonnie Brae Phase 1 Engineering N/A (940)349-8910 One Lane traffic control) Rockwood Ln. Royal Mistywood 10/28/19 TBD Street Repairs Streets 11/23/18 Door Hangers (940)349-7160 (Road Closure) 123 Date of Date of Other Department Updated Information/ Street/Intersection From To Construction Completion Brief Description of Construction Department Letters Communication Contact: Notes Rockwood Ln. Royal Mistywood 8/7/19 12/4/19 Water Improvements Water (940)349-7167 Part of Mistywood Water Project Royal Ln. Royal Rockwood 10/28/19 TBD Street Reconstruction Streets 11/23/18 (940)349-7160 (Road Closure) Royal Ln. Mistywood Rockwood 8/7/19 12/4/19 Water Improvements Water (940)349-7167 Part of Mistywood Water Project Sandy Creek Dr. Angelina Bend Angelina Bend 8/26/19 9/23/19 Wastewater Improvements Wastewater (940)349-7300 New Project Shady Oaks Dr. Teasley Woodrow TBD TBD Base Repairs Streets Electronic Signs Meet with business (940)349-7160 (Temporary Lane Closure) owners Smith St. Johnson Dallas 8/19/19 9/17/19 Wastewater Improvements Wastewater (940)349-7300 New Project Stuart Rd. Windsor Kings Row TBD TBD Concrete Curb and Gutter Repair Streets (940)349-7160 (Temporary Lane Closures) Thomas St. Panhandle Oak TBD TBD Streets Construction Streets (940)349-7160 Vintage Blvd. US 377 135W 10/1/19 10/1/21 Street Widening Engineering (940)349-8910 (Bonnie Brae Phase 2) Drainage Improvements Wainwright St. Prairie Highland 7/1/19 8/1/19 Pec 4 Ph.I&II Engineering (940)268-9726 New Project;Part Pec 4 (Street Closure) Ph.I&II Capital Project Wayne St. Boyd Mozingo 8/13/19 9/17/19 Water Improvements Water (940)349-7167 William St. Oak Hickory TBD TBD Street Improvements Streets (940)349-7160 New Project 124