COVID Cost Share Memo Take 2 7.30.2020
THE FEDERAL REGULATION THAT WAIVED COST-SHARING (E.G., DEDUCTIBLE, COPAY, COINSURANCE) FOR
COVID TESTING AND COVID TESTING-RELATED VISITS HAS BEEN EXTENDED. THROUGH OCTOBER 22,
2020, INDIVIDUALS WILL NOT BE RESPONSIBLE FOR COPAYS, DEDUCTIBLES, OR COINSURANCE FOR COVID
TESTING OR TESTING-RELATED VISITS.
HOWEVER, AS YOU WOULD ANY OTHER DOCTOR OR LAB VISIT, YOU STILL MUST PRESENT YOUR HEALTH
INSURANCE CARD TO THE HEALTHCARE PROVIDER OR THE TESTING FACILITY.
I AM ON THE CITY’S UHC HEALTH PLAN. WHAT DOES THAT MEAN TO MY FAMILY AND ME?
YOU OR A COVERED DEPENDENT MAY GO TO A HEALTHCARE PROVIDER OR A TESTING CENTER (SUCH AS A LAB
OR URGENT CARE) FOR A COVID TEST OR A TESTING-RELATED VISIT AT NO CHARGE TO YOU UNTIL OCTOBER 22,
2020.
WHAT ABOUT VIRTUAL VISITS? (E.G., TELADOC, DR ON DEMAND, AMWELL)
VIRTUAL VISITS CANNOT BE USED TO TEST OR TREAT COVID-19, BUT A VIRTUAL VISIT DOCTOR CAN ANSWER
YOUR QUESTIONS ABOUT THE VIRUS, EVALUATE YOUR RISK, AND PROVIDE GUIDANCE ON POSSIBLE NEXT STEPS.
VIRTUAL VISITS CAN PROVIDE NON-COVID-19 URGENT CARE TREATMENT OF OTHER ILLNESSES LIKE THE
SEASONAL FLU, ALLERGIES, PINK EYE, AND MORE.
IF YOU ARE ON THE CITY’S UHC HEALTH PLAN, THE VIRTUAL VISIT’S OUT-OF-POCKET COSTS ARE WAIVED
THROUGH 9/30/2020.
I AM ON THE CITY’S UHC HEALTH PLAN. HOW DO I FIND OUT HOW MUCH I MAY HAVE TO PAY FOR A COVID
TEST OR A TESTING-RELATED VISIT?
YOU CAN REVIEW YOUR BENEFITS ONLINE AT WWW.MYUHC.COM OR CALL 1-800-241-1659.
IF YOU NEED HELP LOGGING ON TO THE WEBSITE, CALL 1-877-844-4999, 24 HOURS A DAY,7 DAYS A WEEK
WITH ANY WEBSITE OR TECHNICAL QUESTIONS OR ISSUES.
YOU CAN ALSO CONTACT ALIGHT (FORMERLY COMPASS) TO VERIFY YOUR COVERAGE, FIND A HEALTHCARE
PROVIDER OR LAB, FIX PROBLEMS WITH MEDICAL BILLS – AND SO MUCH MORE!
HOW DO I USE ALIGHT?
CONTACT OUR HEALTHCARE PRO, ESAI CORRAL.
PHONE: (800) 513-1667 X 30
EMAIL: ESAI.CORRAL@ALIGHT.COM
¡SÍ, HABLAMOS ESPAÑOL TAMBIÉN! HEALTHPRO.ESPANOL@ALIGHT.COM
WEBSITE: HTTPS://MEMBER.ALIGHT.COM
WHAT ABOUT THE CITY CLINIC (CAREHERE)? WILL I HAVE TO PAY FOR A COVID TEST OR A COVID-RELATED
VISIT THERE?
IF YOU ARE ON THE CITY’S UHC PLAN, YOU AND YOUR COVERED DEPENDENTS CAN GO TO THE CLINIC FOR
COVID TESTING AND COVID TESTING-RELATED VISITS AT NO CHARGE TO YOU. HOWEVER, THERE MAY BE
TIMES WHEN THE CLINIC MAY NOT BE ABLE TO DO THE TEST ON-SITE AND MAY REFER YOU TO A LAB (E.G.,
LABCORP).
THE CLINIC IS ALSO AVAILABLE FOR NON-COVID RELATED AND AHA (FORMERLY HRA) VISITS.
HOW DO I MAKE AN APPOINTMENT AT THE CLINIC?
YOU HAVE SEVERAL OPTIONS!
- VISIT WWW.CAREHERE.COM
o IF YOU HAVE NOT VISITED THE CLINIC BEFORE, YOU HAVE TO REGISTER TO BE ABLE TO MAKE AN
APPOINTMENT
o REGISTRATION ACCESS CODE: CFDT2
- USE THE CAREHERE APP
- CALL THE CAREHERE PATIENT SUPPORT CENTER AT 877.423.1330
**ALL PATIENTS MUST WEAR A FACE COVERING TO THE CLINIC FOR YOUR APPOINTMENT. YOU MUST BRING
YOUR OWN FACE COVERING WITH YOU; THE CLINIC WILL NOT BE ABLE TO PROVIDE ONE TO YOU. IF YOU ARRIVE
AT YOUR APPOINTMENT WITHOUT A FACE COVERING, YOUR APPOINTMENT MAY BE RESCHEDULED. REFUSAL TO
WEAR A FACE COVERING WHEN IN THE CLINIC WILL BE CONSIDERED A NO SHOW.
The Employee Health Clinic (CareHere) is available at no cost to employees and covered dependents enrolled in the City’s health
plan.
I’M NEW TO THE CITY. WHERE CAN I GET MORE INFORMATION ABOUT MY BENEFITS?
GREAT QUESTION! ADDITIONAL BENEFITS INFORMATION IS ON THE HUB (SHAREPOINT) ON THE HUMAN
RESOURCES PAGE.
YOU CAN ALSO REACH OUT TO YOUR BENEFITS TEAM WITH ANY QUESTIONS – WE LOOK FORWARD TO
SPEAKING WITH YOU!
HEATHER FEENEY, BENEFITS & LEAVE COORDINATOR
940-349-8133
LINDA KILE, BENEFITS ADMINISTRATOR
940-349-8388
LISA MANNING, BENEFITS & HRIS SPECIALIST
940-349-8370
SHELLEY WALKER, BENEFITS & HRIS SPECIALIST
940-349-7838
DEBY SKAWINSKI, BENEFITS & COMPLIANCE MANAGER
940-349-7810
YOUR BENEFITS TEAM IS HERE TO HELP YOU STAY HEALTHY AND WELL! IF YOU HAVE ANY QUESTIONS ABOUT
THE CLINIC OR YOUR BENEFITS, CALL US AT 940-349-8340! WE LOVE TO HELP YOU!