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2020 HR Staff Roles and Responsibilities October 2020 - FINALHuman Resources Staff and Responsibilities The Human Resources Department (HR) serves as a partner to all departments within the organization to provide advice, support, and recommendations to effectively utilize and manage the City’s most valuable assets – its people! Our strategic role is to provide an avenue by which managers can attract and retain quality employees. This includes a competitive compensation and benefits package, dynamic recruiting program, adaptable training and development, and recommending short-term and long-term human resource management decisions. We are also a resource for employees when they have challenges or concerns related to the workplace, their position, or their supervisor(s). HR Business Partners We are committed to providing exceptional customer service. As part of our customer-centric service model, we have assigned Business Partners to be the point-of-contact for employees and supervisors of assigned divisions/departments. In most cases, your Business Partner should be able to assist you. If not, they will meet with the appropriate HR staff member to get you an answer or will direct you to the appropriate person. Our intent is to provide a single point-of- contact to make it easier for employees and supervisors to remember whom to contact with questions or concerns. Your Business Partners, April, Tiffani, and Carri, serve as a resource for both employees and supervisors to provide guidance on City policies, HR processes and procedures, and workplace issues. They partner with managers and Department Directors to assess and forecast HR-related needs and provide recommendations or solutions. While they have assigned departments, they work closely together to back each other up as needed. Carri supervises the Business Partners and the compensation and classification functions. Division/department assignments are as follows: Carri Byrd x. 8349 carri.byrd@cityofdenton.com HR Business Partner Supervisor April David x. 8342 april.david@cityofdenton.com HR Business Partner Tiffani James x. 7882 tiffani.james@cityofdenton.com HR Business Partner If you have a workplace concern and are uncomfortable meeting with the Business Partner assigned to your division/department, you can contact one of the other Business Partners, the Deputy Director of HR, or the HR Director. If you are uncomfortable talking to anyone in HR or your chain of command, you can always contact the City Manager. The bottom line is, we want to ensure that you have a place where you are comfortable talking about any concerns you may have while employed at the City of Denton. ▪Economic Development ▪Finance (Accounting, Budget, Treasury ▪Library ▪Municipal Court ▪Municipal Judge’s Office ▪Procurement/Compliance (Materials Management) ▪Public Works (CIP, Eng, Traffic, Parks & Rec, Drainage, Fleet Svcs, Streets) ▪Technology Services (Public Safety Dispatch) ▪Safety ▪Solid Waste ▪Airport & Facilities Management (Real Estate) ▪Chief of Staff (City Sec., Community Services, Animal Services) ▪Customer Service & Public Affairs (IGR, DTV) ▪Development Services (Planning, Building Inspections) ▪Electric Operations ▪Wastewater Operations ▪Environmental Services ▪Water Operations ▪Fire ▪Human Resources ▪Internal Audit ▪Legal ▪Police ▪Risk Management MMMangegemen Division/Department *Staff listed alphabetically by last name. Crystal Babcock x. 7766 crystal.babcock@cityofdenton.com Operations Supervisor/Civil Service Secretary Crystal supervises the administrative support function for HR and ensures the overall daily operation runs well. She and her team are responsible for the employee records management functions, special projects, budget, payroll, accounts receivables and payables for the department, and tuition reimbursement. Crystal also coordinates special events, such as the Service Awards luncheon and Employee Appreciation Day. She also serves as the Civil Service Secretary. Micah Burton x. 7805 micah.burton@cityofdenton.com Talent Development Specialist Micah assists with City-wide training and development needs, including course development, marketing, coordinating and facilitating workshops, tracking employee participation, and the online learning management system. He also assists with Tuition Reimbursement. Michele Carlson x. 8344 michele.carlson@cityofdenton.com HR Systems & Operations Administrator Responsible for the administration of the Human Resource Information System(s), including NEOGOV and the Human Resources page on the HUB. Heather Feeney x. 8133 heather.feeney@cityofdenton.com Benefits and Leave Coordinator Heather coordinates long-term medical leave cases and ensures employees understand the Family Medical Leave Act (FMLA), Short Term Disability (STD) and Long-Term Disability (LTD) programs, Americans with Disabilities Act (ADA), catastrophic leave, and other leave benefits (including workers’ compensation if applicable) afforded by City policy, state legislation, or federal law. Additionally, she ensures compliance with applicable laws and policies and keeps employees informed of information regarding all benefits and leave opportunities. Heather also coordinates the Volunteer Impact Program (VIP) and administers the City’s drug and alcohol testing program. Tyson Guin x. 7576 tyson.guin@cityofdenton.com Risk Manager Oversees the placement of insurance of the City’s insurance policies, assists with any claims brought against the City, and works with various departments on various Risk exposures. In addition, he is the primary resource for indemnification language and insurance/bonding requirements for City contracts and agreements. Tyson works with the departments when new programs and projects are being contemplated to ensure that matters regarding insurance are being considered. Linda Kile x. 8388 linda.kile@cityofdenton.com Benefits Supervisor Linda is responsible for the administration of the health, dental, vision, life, and disability insurance programs and works to ensure that employees have the best benefits for the lowest cost to both the City and the employees. She also administers the City Wellness Program and assists with the operation of the City’s CareHere clinic. Linda assists employees with complex insurance issues and is available to answer questions on any insurance program offered by the City. Eric Koenig x. 7822 eric.koenig@cityofdenton.com Claims Coordinator Eric handles all claims involving the City of Denton including managing the City’s Workers Compensation program and investigating and resolving General Liability, Auto, and property damage claims for both first and third-party claimants. He serves as a liaison for injured employees and their department to help guide them through the worker's compensation process. He attends mediation, trials, and Benefits review committees on behalf of the City. He presents subrogation claims for damages due to the City for accidents. He manages the City’s claims information system collecting and analyzing claim data to determine trends and areas of need to manage accident prevention programs and training. He manages the regulatory process of The Texas Rail Road Commission regarding underground utility strikes and administers the City’s random drug testing program. Stephanie Lang x. 8297 stephanie.lang@cityofdenton.com Deputy Director of Human Resources/Civil Service Director Stephanie supports the Director of Human Resources and is responsible for overseeing the areas of employee relations, customer service, and compensation and classification. Stephanie counsels and advises on employee complaints, application of policies, investigations, interpretation of employment laws, corrective action measures, and compensation and classification matters. Stephanie also serves as the Civil Service Director, where she attends Civil Service meetings and implements and administers the rules and regulations of the Civil Service Commission. Lisa Manning x. 8370 lisa.manning@cityofdenton.com Benefits and HRIS Specialist Lisa handles the HR payroll function and works with new employees to ensure their information is entered correctly in the Human Resources information system (HRIS). She processes all employee changes and payroll deductions and coordinates retirement recognition and counseling. She oversees the day-to-day administration of ICMA, TMRS, and the Flexible Spending program and assists with training and exit interviews, as needed. Jessika Miller x. 7891 Jessika.miller@cityofdenton.com Talent Acquisition Specialist Jessika serves as the system specialist for the City’s online hiring system. She works with the Recruiter and hiring supervisors to ensure positions are posted to attract the most qualified applicants. She assists with the City’s recruitment program, the seasonal hiring process, and on-boarding. She handles the on-boarding function for new employees, including processing conditional offer and post-offer paperwork (e.g., drug testing, physicals, I-9s). Much like the Business Partners, our Talent Acquisition Specialists have assigned divisions/departments that they work with. Jessika’s assigned divisions/departments are: John Nelsen x. 8345 john.nelsen@cityofdenton.com Chief Diversity & Inclusion Officer John is responsible for City-wide hiring efforts and employee development. He also serves as subject matter expert and liaison to City departments regarding diversity and inclusion initiatives, partnering to create and implement strategies that helps attract, retain and develop diverse talent, including historically underrepresented groups. He works collaboratively with employees at all levels throughout the City to assess individual and organizational development opportunities and designs solutions that align with core organizational values and achieve business outcomes. John also supervises the Talent Acquisition Team and the Talent Development Team. Stephanie Rivas x. 7768 stephanie.rivas@cityofdenton.com Talent Acquisition Specialist Stephanie serves as the system specialist for the City’s online hiring system. She works with the Recruiter and hiring supervisors to ensure positions are posted to attract the most qualified applicants. She assists with the City’s recruitment program, the seasonal hiring process, and on-boarding. She handles the on-boarding function for new employees, including processing conditional offer and post- offer paperwork (e.g., drug testing, physicals, I-9s). Much like the Business Partners, our Talent Acquisition Specialists have assigned divisions/departments that they work with. Stephanie’s assigned divisions/departments are: ▪Economic Development ▪Customer Service & Public Affairs (IGR, DTV) ▪Fire ▪Finance (Accounting, Budget, Treasury) ▪Human Resources & Risk Management ▪Internal Audit ▪Legal ▪Library ▪Municipal Court & Municipal Judge’s Office ▪Police ▪Procurement/Compliance (Materials Management) ▪Public Works (CIP, Engineering, Traffic, Parks & Recreation, Drainage, Fleet Services, Streets) ▪Safety ▪Technology Services (Public Safety Dispatch) ▪Airport & Facilities Management (Real Estate) ▪Chief of Staff (City Secretary, Community Services, Animal Services) ▪Development Services (Planning, Building Safety) ▪Electric Operations ▪Environmental Services ▪Solid Waste ▪Wastewater Operations ▪Water Operations Joyce Sherwood x. 8340 joyce.sherwood@cityofdenton.com Human Resources Assistant Joyce helps with general administrative support for HR. Under the direction of the HR Operations Supervisor, Joyce is responsible for the day-to-day administration of records management, employment verifications, mail distribution, answering the main HR phone number, assisting walk-in customers, processing HR payroll, handling accounts receivables and payables, and assistance with the tuition reimbursement program. Deby Skawinski x. 7810 deby.skawinski@cityofdenton.com Risk & Compliance Manager Deby supervises the overall Risk Management function, including workers’ compensation, benefits, leave, and the operation of the City’s CareHere clinic. She also provides advice and guidance on compliance with the American with Disabilities Act (ADA), Family Medical Leave Act (FMLA), military leave (USERRA), and complex medical issues. Deby keeps current with employment and other applicable laws and supports the HR department on compliance matters. She reviews related policies for compliance, conciseness, and consistency with applicable laws and the City’s policies. Rachel Staton x. 7754 rachel.staton@cityofdenton.com Compensation/HRIS Administrator Rachel is responsible for compensation management and job classifications, including developing and maintaining job descriptions and the City’s pay plan, developing the annual compensation proposal(s), reviewing and processing pay changes, responding to and conducting salary surveys, and conducting job studies. Ebony Stringer x. 8391 ebony.stringer@cityofdenton.com Human Resources Assistant Ebony helps with general administrative support for HR. Under the direction of the HR Operations Supervisor, Ebony is responsible for the day-to-day administration of records management, employment verifications, mail distribution, answering the main HR phone number, assisting walk-in customers, processing HR payroll, and handling accounts receivables and payables for HR. She manages the day-to-day aspects of the tuition reimbursement program. Tiffany Thomson x. 7401 tiffany.thomson@cityofdenton.com Director of Human Resources Tiffany is responsible for planning, organizing, and directing the operations of the Human Resources Department. She guides HR in decisions regarding short and long-term planning, significant organizational and departmental matters, and controversial matters. Shelley Walker x. 7838 shelley.walker@cityofdenton.com Benefits and HRIS Specialist Shelley handles the insurance benefits and payroll functions. She educates all new employees of their benefit options and sets up and assists employees with the online enrollment system. Shelley helps employees and retirees with insurance benefit questions and claim issues. She is responsible for enrollments, changes, and terminations to benefits. She also assists the Benefits Supervisor with day- to-day operations, including coverage issues. Kendra Williams x. 8095 kendra.williams@cityofdenton.com Talent Acquisition Partner (Recruiter) Kendra partners with managers and directors for their hiring needs to include department position needs, updating job descriptions, and interview best practices. She works within established City guidelines and values to develop innovative approaches to help departments attract, select, and retain employees. She also works with other HR employees and teams to support departmental initiatives. Human Resources Organizational Chart Human Resources Director Tiffany Thomson Chief Diversity & Inclusion Officer John Nelsen Development Development Specialist Micah Burton Hiring Talent Acquisition Partner (Recruiter) Kendra Williams Talent Acquisition Specialists Jessika Miller Stephanie Rivas Systems & Operations Administrator Michele Carlson Deputy Director of Human Resources & Civil Service Director Stephanie Lang EE Relations/ Comp/Class HRBP Supervisor Carri Byrd HRBP April David Tiffani James Comp/HRIS Admin Rachel Staton Admin Services Operations Supervisor Civil Service Secretary Crystal Babcock HR Assistant Ebony Stringer Joyce Sherwood Risk & Compliance Manager Deby Skawinski Benefits Benefits Supervisor Linda Kile Benefits Specialists Lisa Manning Shelley Walker Leave/ADA/FMLA Benefits and Leave Coordinator Heather Feeney Risk Management Risk Manager Tyson Guin Claims Coordinator Eric Koenig Human Resources Staff by Focus Area Focus Area Staff Name Extension Benefits Linda Kile Lisa Manning *Primary contact for Retirement & Flexible Spending Shelley Walker *Primary contact for online benefits enrollment Heather Feeney *Leaves Deby Skawinski x. 8388 x. 8370 x. 7838 x. 8133 x. 7810 Claims Against the City Tyson Guin Eric Koenig Deby Skawinski x. 7576 x. 7822 x. 7810 Compensation Issues Rachel Staton Carri Byrd Stephanie Lang x. 7754 x. 8349 x. 8297 Corrective Actions April David Tiffani James Carri Byrd Stephanie Lang Tiffany Thomson x. 8342 x. 7882 x. 8349 x. 8297 x. 7401 Employee Clinic Linda Kile Shelley Walker Deby Skawinski x. 8388 x. 7838 x. 7810 Employee Complaints April David Tiffani James Carri Byrd Stephanie Lang Tiffany Thomson x. 8342 x. 7882 x. 8349 x. 8297 x. 7401 Employee Leaving the City (Exit Interview) April David Tiffani James Carri Byrd Lisa Manning x. 8342 x. 7882 x. 8349 x. 8370 Employee Status Changes (Supervisor, Pay, Address, HBU, Personal Information) Lisa Manning Shelley Walker Rachel Staton x. 8370 x. 7838 x. 7754 Insurance for City Property Tyson Guin Deby Skawinski x. 7576 x. 7810 Job Classification, Reclassification Studies, and Reorganizations Rachel Staton Carri Byrd April David Tiffani James x. 7754 x. 8349 x. 8342 x. 7882 Medically-Related Leave (e.g., FMLA, ADA) Heather Feeney Deby Skawinski x. 8133 x. 7810 Performance Reviews Rachel Staton Carri Byrd x. 7754 x. 8349 Recruiting and Hiring Kendra Williams Jessika Miller Stephanie Rivas John Nelsen x. 8095 x. 7891 x. 7768 x. 8345 Your assigned HR Business Partner will be your point-of-contact. Your assigned HR Business Partner will be your point-of-contact. Your assigned HR Business Partner will be your point-of-contact. Focus Area Staff Name Extension Retirement Lisa Manning Shelley Walker Linda Kile Deby Skawinski x. 8370 x. 7838 x. 8388 x. 7810 Training and Development Micah Burton John Nelsen x. 7805 x. 8345 Tuition Reimbursement Crystal Babcock Ebony Stringer Joyce Sherwood x. 8343 x. 8391 x. 8340 Wellness and Healthy Incentives Linda Kile Shelley Walker Deby Skawinski x. 8388 x. 7838 x. 7810 Workers’ Compensation Eric Koenig Tyson Guin Deby Skawinski x. 7822 x. 7576 x. 7810