Homeless Programs Coordinator - GP3414-220099City of Denton
Job Description
Title: Homeless Programs Coordinator
Position ID: GP3414-220099
Department/Division: Community Services
Reports to: Director of Community Services
FLSA Designation: FLSA Designation
Safety Sensitive: No
DOT: No
Definition: Responsible for the coordination, strategic planning, administrative oversight, development and implementation of homeless programs and services. This position will collaborate
with partner organizations and other City departments to ensure programs and resources across the City are aligned with the City's goals to address homelessness; and perform related
duties as assigned.
Essential Functions:
Provides guidance on homeless issues and oversight of the City's efforts to make homelessness, rare, brief and nonrecurring.
Coordinates City policies and activities with local, regional, state, and federal homeless programs.
Develops, coordinates, and evaluates City operated or contracted programs to address homelessness including initial planning, feasibility studies, community involvement, project design
and implementation strategies, project goals and objectives, project approval and evaluation using program and population data to make sound recommendations, including alternative courses
of action, such as project restructuring.
Prepares and monitors project and program budgets and expenditures.
Oversee monitoring and performance management reports for all operated or contracted grant funded programs.
Adheres to all assigned program timelines and budgets, and for the cost-effective and efficient use of resources.
Conducts extensive research and evaluates other successful homeless service programs throughout the country.
Researches and develops grant proposals; seeks out other funding sources for City homeless programs; and determines funding priorities.
Establishes, maintains, and enhances cooperative relationships with City departments, nonprofit service providers, local businesses, community groups, and the homeless community.
Supports efforts to coordination of relevant City departments and community partners to address requests related to people living unsheltered in a timely manner.
Serves as a City liaison on homeless issues at community meetings with the general public, civic groups, in various professional organizations, philanthropic organizations, businesses,
and individuals at City board and commission meetings as assigned. As requested prepares material
for such meetings, provides oral and written reports to the various groups, on City's homeless issues and Housing Crisis Response System.
Represents the City on homelessness issues at regional meetings related to homeless policy.
Builds and maintains high quality working relationships with both internal and external stakeholders
Conducts and participates in public outreach and educational programs.
Investigates resident, customer, staff and council concerns, researches issues involved, consults pertinent internal departments, analyzes and shares findings, coordinates and facilitates
action taken by departments when necessary, presents concepts, status, and reports.
Keeps informed on latest technology and information related to services.
Interprets and applies applicable local, state, federal laws, and rules.
Provides excellent customer service to both internal and external stakeholders.
Writes and presents oral or written formal and technical reports, working papers, and written correspondence related to departmental activities.
Retains a variety of records for the department related to department activities.
Maintains professional appearance, as indicated by the various situations or events that include interaction with the public and other city departments.
Maintains regular and punctual on-site attendance and consistent ability to adhere to established work product deadlines.
Additional Duties:
May investigate complaints, conduct field inspections, or attend public meetings outside of normal business hours.
Answers questions at public meetings from the board or commission members regarding past, current and future projects, and/or other departmental work.
Performs other duties as assigned.
Minimum Qualifications / Acceptable Equivalency:
Bachelor's Degree from an accredited college or university with major coursework in Human Services, Public Administration, Urban Planning, Community Development or related degree.
AND
Five (5) years of professional experience through nonprofit, local government, community development, federal grants management, or homeless program management acquiring knowledge and
experience of service provision to the homeless; working knowledge of social, economic, and political issues relevant to low income communities; and trends in the field of homeless and
social services.
OR
Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job.
Core Competencies:
Knowledge of:
Advanced math;
The review and interpretation of highly technical information,
Knowledge of customer service principles and practices;
Ability to:
Perform all job duties in a manner that is consistent with the City of Denton’s core values of Integrity, Fiscal Responsibility, Transparency, Inclusion, and Outstanding Customer Service
Schedule activities and/or meetings;
Gather, collate, and/or classify data; and use basic, job-related equipment.
Analyze data utilizing defined but different processes; and operate equipment using defined methods.
Gather and analyze information and make recommendations based on findings and in support of organizational goals;
Utilize specific, job-related equipment.
Problem solve to analyze issues and create action plans. Problem solving with data frequently requires independent interpretation of guidelines; and problem solving with equipment is
limited.
Utilize resources from other work units that may be required to perform the job's function when there is some opportunity to impact the Organization’s services.
Write technical materials, and/or speak persuasively to implement desired actions; and analyze situations to define issues and draw conclusions.
Interpersonal Skills and Effectiveness
Builds successful, collaborative, genial, and trusting relationships that contribute to personal effectiveness and the effectiveness of the work team.
Use specific ability-based competencies required to satisfactorily perform the functions of the job include: adapting to changing work priorities; communicating with groups and individuals
from diverse cultural and/or educational backgrounds; meeting deadlines and schedules; working independently under time constraints; setting priorities while performing with minimal
direct day-to-day supervision; working with detailed information/data; organizing and communicating information and concepts.
Working with others in a wide variety of circumstances;
Works under limited supervision following standardized practices and/or methods; leading, guiding, and/or coordinating others; and monitoring budget expenditures.
Listening/Communication
Organizes ideas clearly.
Speaks logically so others can follow the reasoning.
Uses appropriate grammar and vocabulary that do not detract from credibility.
Listens attentively to people’s ideas and concerns and paraphrases to ensure understanding.
Communicates effectively both in writing and in oral communication; the ability to express oneself clearly in business writing.
Establishes good internal and external customer relations and can come to workable solutions to service challenges by using the Consultation, Adaptation, and Mobilization (CAM) model.
Perceives political relationships within the organization or with customers and demonstrates sensitivity to situations or language while integrating that knowledge in approaching problems
and resolving conflict.
Problem Solving/Initiative
Uses initiative to take empowered action to solve routine problems within policy guidelines and seeks creative solutions for non-routine challenges.
E
ffectively handles several problems or tasks at once and remains calm in stressful situations.
Thinks beyond the immediate issue to look at root cause of behavior/issue.
Uses good judgment in sharing information and maintaining confidentiality.
Analytical Thinking
Resolves a problem in a systematic, step-by-step way.
Uses past experiences to quickly evaluate situations where information may be incomplete or unclear.
Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
Identifies the information needed to clarify a situation, seeks that information from appropriate sources, and uses skillful questioning to draw out the information, when others are
reluctant to disclose it.
Preferences:
Bilingual in Spanish and English
Excellent written and oral communication.
Proficiency with Microsoft Word, Excel and PowerPoint, and GIS
Conditions of Employment:
Must have and maintain a valid Class “C” Driver’s License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class “C” driver’s license
and state required minimum automobile liability insurance within 90 days of hire per state law)
Must pass a drug test, driver’s license check, criminal history background check, and social security number verification check
Must be able to work outside of regular business hours as required
Must be able to travel to various locations within and outside the City to meet the program needs and to fulfill the job responsibilities.
Must attend and successfully complete the City’s Defensive Driving Course (DDC) as soon as possible after employment (if required to drive City vehicle or personal vehicle for City business)
Physical Requirements:
Overall Strength Demands: The bold and italicized word describes the overall strength demand of the functions performed by the incumbent during a typical workday.
Sedentary – lifting no more than 10 pounds
Light – lifting no more than 20 pounds; carry up to 10 pounds
Medium – lifting no more than 50 pounds, carry up to 25 pounds
Heavy – lifting no more than 100 pounds, carry up to 50 pounds
Very Heavy – lifting more than 100 pounds, carry more than 50 pounds
Physical Demand Codes: The following describes if the incumbent is expected to exert the following physical demands during a typical workday and the overall frequency.
Codes for “how often”:
Y = Yes
N = No
E = extensive (100-70%)
M = moderate (60-30%)
I = infrequent (20-10%)
A = almost never (<10%)
Task: Code:
Standing: M
Sitting: E
Walking: M
Lifting: I
Carrying: M
Pushing/Pulling: I
Overhead Work: A
Fine Dexterity: E
Kneeling: I
Crouching: I
Crawling: I
Bending: I
Twisting: I
Climbing: I
Balancing: I
Vision: E
Hearing: E
Talking: E
Video Display: E
Other:
Machines, Tools, Equipment and Work Aids:
The essential functions of this position require the daily use of a computer, various software applications, telephone, and other general office equipment such as a printer, and fax
machine.
Environmental Factors:
The essential functions of this position are performed in office environment.
This job description is not an employment agreement, contract agreement, or contract. Management has exclusive right to alter this job description at any time without notice.
ADA/EOE/ADEA
Effective Date: 10/1/2021
Revision Date: