Recreation Specialist - GT0516-411140-2
City of Denton
Job Description
Title: Recreation Specialist – Recreation Center
Position ID: GT0516-411140-2
Department/Division: Parks and Recreation/Leisure Services
Reports to: Recreation Supervisor
FLSA Designation: Non-Exempt
Safety Sensitive: No
DOT: No
Definition: This position serves as team lead for PARD customer service operations, assists with membership recruitment, and performs administrative duties, including but not limited
to; record keeping, reporting, purchasing, and program budgets. Assists in coordinating, planning, implementing recreation programs, trips, special events, volunteers, instructors, and
participants.
Essential Functions:
Greets ALL Customers as they enter the building and provides excellent customer service
Answers telephone, check messages, and return phone calls
Registers participants for department's programs in CivicRec Software.
Explains different activities options, rules and benefits of each
Responds to and resolves customer service issues and/or unique or complex requests from customers. Escalates issues to the center supervisor as necessary.
Schedules & monitors facility rentals and birthday parties, assists with clean-up and reports any damages or defaults in contracts
Completes deposits and performs cash handling responsibilities
Coordinates court appointed community service program, works with court system & probation officers to ensure compliance with required standards
Helps to insure overall appearance of facility is in proper order at all times. Monitors completion of staff assigned daily and weekly cleaning duties.
Identifies system, process and workflow improvements to enhance the team’s efficiency and customer service standards.
Assists in recruiting, training, supervising, and directing instructors, seasonal staff, volunteers and participants. May assist manager with scheduling.
Is familiar with and enforces facility's rules
Monitors facility during free play and classes
Sets up tables, chairs and other equipment as needed for classes and/special events
Familiarizes self with facility and department programs and special events, assists instructors and coordinators as needed.
Assist in special event and rental coverage on weekends and holidays as needed.
Assists other recreation centers, athletics, tennis center, driving range, rec care and the BEES group with desk coverage, programs and special events.
Assists in the planning, organizing, and implementation of recreation programs.
Schedules, books, and assists in transporting or chaperoning by vehicle via van or passenger bus for designated trips and programs.
Collects and records activity and registration records and makes budgetary recommendations to supervisor. Prepares reports and evaluates programs to identify methods and areas of improvement.
Inventories and purchases supplies, equipment and materials for various programs.
Works independently, prioritizes tasks and completes them within specified time frames.
Completes additional administrative duties as assigned
Complies with all City of Denton policies and procedures.
Adheres to assigned work schedule as outlined in city and department policies and procedures.
Acquires job specific certifications and training related to job specific program area
Maintains regular and punctual on-site attendance.
Additional Duties:
Performs other duties as assigned
Minimum Qualifications / Acceptable Equivalency:
High School diploma/GED, 1-year recreation experience
OR
Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job
Core Competencies:
Produces quality work with accuracy and thoroughness.
Demonstrates flexibility and adaptability to changing work environment.
Accepts responsibility for effectively managing and resolving conflicts, confrontations, and disagreements in a positive and constructive manner to minimize adverse impact.
Analyzes problems, makes objective decisions, and executes them effectively without prompting.
Ability to communicate effectively both verbally and in writing.
Ability to form and maintain effective relationships with coworkers and customers.
Preferences:
Bilingual in Spanish and English
Recreation or related field college coursework
Conditions of Employment:
M
ust have a valid Class “C” Driver’s License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class “C” driver’s license and state
required minimum automobile liability insurance within 90 days of hire per state law.)
Must pass a drug test, driver’s license check, criminal history background check, and social security number verification check.
Must pass a physical examination (evaluate per position.)
Must be able to work overtime when requested (non-exempt.)
Must be able to work outside of regular business hours as required.
Must attend and successfully complete the City’s Defensive Driving Course (DDC) as soon as possible after employment (if required to drive City vehicle or personal vehicle for City business.)
CPR, AED & First Aid Certification within 6 months of employment.
City of Denton Cash Handling course within 6 months of employment.
Physical Requirements:
Overall Strength Demands: The bold and italicized word describes the overall strength demand of the functions performed by the incumbent during a typical workday.
Sedentary – lifting no more than 10 pounds
Light – lifting no more than 20 pounds; carry up to 10 pounds
Medium – lifting no more than 50 pounds, carry up to 25 pounds
Heavy – lifting no more than 100 pounds, carry up to 50 pounds
Very Heavy – lifting more than 100 pounds, carry more than 50 pounds
Physical Demand Codes: The following describes if the incumbent is expected to exert the following physical demands during a typical workday and the overall frequency.
Codes for “how often”:
Y = Yes
N = No
E = extensive (100-70%)
M = moderate (60-30%)
I = infrequent (20-10%)
A = almost never (<10%)
Task: Code:
Standing: E
Sitting: M
Walking: M
Lifting: M
Carrying: M
Pushing/Pulling: M
Overhead Work: I
Fine Dexterity: M
Kneeling: M
Crouching: I
Crawling: I
Bending: E
Twisting: E
Climbing: I
Balancing: M
Vision: E
Hearing: E
Talking: E
Video Display: E
Other:
Machines, Tools, Equipment and Work Aids:
The essential functions of this position require the daily use of small hand tools, computer, and various sports equipment and hardware.
Environmental Factors:
The essential functions of this position are performed indoors and outdoors and at times in excessive heat and cold.
This job description is not an employment agreement, contract agreement, or contract. Management has exclusive right to alter this job description at any time without notice.
ADA/EOE/ADEA
Effective Date: 1/29/2021
Revision Date: 4/26/2021