Court Services Supervisor - GS3011 - MUNICIPAL COURT
City of Denton
Job Description
Title: Court Services Supervisor
Position ID: GT3011-161300
Department/Division: Municipal Court
Reports to: Municipal Court Administrator
FLSA Designation: Exempt
Safety Sensitive: No
DOT: No
Definition: Responsible for the day to day Municipal Court phone and lobby operations including assisting, training, and developing department Court Clerks.
Essential Functions:
Supervises the daily operation of the Municipal Court Customer Service Windows
Supervises staff to include: prioritizing and assigning work; ensuring staff are trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working
environment; coaching staff and taking appropriate corrective actions as needed; conducting performance evaluations; making hiring, termination, and disciplinary recommendations
Reviews clerks’ daily case management for accuracy and assists with balancing cash drawers
Ensures clerks are in compliance with departmental policies and procedures
Ensures adequate and efficient assistance to the public
Develops and maintains staff schedule to provide quality customer service
Provides primary backup assistance for Customer Service Windows
Oversees Municipal Court’s phone line operations; answers and monitors Municipal Court phone lines to ensure adequate coverage and minimal wait time for inbound phone calls.
Functions in a paperless environment utilizing macros in a queue based workflow
Supervises and participates in responding to complex requests for information and assistance; provides information regarding applicable policies and regulations; researches and resolves
concerns and complaints from internal and external customers; refer inquiries as appropriate
Ensures Court Clerk cash drawers and Court change fund are adequately stocked.
Prepares daily deposits and cash reports
Responsible for developing and ensuring compliance with standards for Municipal Court cash handling area and conducts routine audits.
Disseminates information and provides training on updates and changes involved in case processing to direct reports
Provides complex, specialized administrative support in processing timesheets, maintaining change fund, and maintaining departmental records and forms
Assists with payroll processes and timesheet management through electronic system
Performs quality evaluations of employee/defendant interactions and provides timely feedback
Conducts individual staff and departmental meetings
Maintains regular and punctual on-site attendance
Additional Duties:
Fills in for Court Supervisor and Assistant Court Administrator when needed
Performs other duties as assigned
Minimum Qualifications / Acceptable Equivalency:
High School Diploma or GED equivalent and at least three years in a Municipal Court environment and at least three years in customer service working directly with the public including
experience in cash handling.
OR
Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job.
Core Competencies:
Ability to be self-motivated and demonstrate an ability to lead others
Ability to demonstrate strong work habits and integrity
Ability to solve complex problems through technical expertise, emotional intelligence, and sound judgment.
Ability to communicate effectively both verbally and in writing
Ability to form and maintain effective relationships with co-workers and customers
Ability to work quickly and modify the routine to fit the needs of the court on a day to day basis.
Ability to perform essential functions with limited supervision and appropriate use of independent judgment and discretion
Preferences:
Bilingual in Spanish and English
Working knowledge of Incode Court software
Working knowledge of Laserfiche or other imaging software
Proficiency in Microsoft Office applications
Previous supervisory experience
Conditions of Employment:
Must pass a drug test, criminal history background check, and social security number verification check
Must have Level I Court Clerk Certification through TMCEC
Must obtain Level II Court Clerk Certification through TMCEC within two years of employment
Physical Requirements:
Overall Strength Demands: The italicized word describes the overall strength demands of the functions performed by the incumbent during a typical workday.
Sedentary – lifting no more than 10 pounds
Light – lifting no more than 20 pounds; carry up to 10 pounds
Medium – lifting no more than 50 pounds, carry up to 25 pounds
Heavy – lifting no more than 100 pounds, carry up to 50 pounds
Very Heavy – lifting more than 100 pounds, carry more than 50 pounds
Physical Demand Codes: The following describes if the incumbent is expected to exert the following physical demands during a typical workday and the overall frequency.
Codes for “how often”:
Y = Yes
N = No
E = extensive (100-70%)
M = moderate (60-30%)
I = infrequent (20-10%)
A = almost never (<10%)
Task: Code:
Standing: M
Sitting: M
Walking: M
Lifting: I
Carrying: M
Pushing/Pulling: I
Overhead Work: M
Fine Dexterity: E
Kneeling: I
Crouching: A
Crawling: A
Bending: M
Twisting: I
Climbing: I
Balancing: A
Vision: E
Hearing: E
Talking: E
Video Display: E
Other:
Machines, Tools, Equipment and Work Aids:
The essential functions of this position require the use of a computer, calculator, scanning devices, various file stamps, copier, credit card processor, and telephone.
Environmental Factors:
The essential functions of this position are performed in a business office with workstations, computers, and file cabinets.
This job description is not an employment agreement, contract agreement, or contract. Management has exclusive right to alter this job description at any time without notice.
ADA/EOE/ADEA
Effective Date: 5/22/2013
Revision Date: 4/13/2021