Computer-Aided Dispatch Admr - TT3305 - TECH SVCS - PROJECTS
City of Denton
Job Description
Title: Computer-Aided Disptach Administrator
Position ID: TT3305
Department/Division: Technology Services/Projects
Reports to: Enterprise Applications Manager
FLSA Designation: Exempt
Safety Sensitive: No
DOT: No
Definition: Responsible for the administration of the Communication Center’s Computer‐Aided Dispatch (CAD) E-911 system. Duties may include, but are not limited to: overseeing the management
of CAD functionality including user interface and response plans; installs, configures and implements software applications; manages, organizes, protects, documents and fine‐tunes the
computer, security and file management systems; troubleshoots software; maintains SQL databases; creates/modifies/deletes system end‐user accounts; provides technical support to system
end‐users; provides end‐user training.
Develops, prepares and submits routine and special reports for management; manage CAD System databases to ensure data accuracy. Works with a high degree of initiative and independence
under broad program guidelines and general supervision of the Communications Center Director.
Essential Functions:
Administers, maintains and evaluates CAD and related system software including database management and maintenance.
Troubleshoots and resolves system problems. Works proactively to identify potential issues and recommends/implements preventative solutions.
Identifies and analyzes system and user needs, as well as equipment requirements. Writes system and user documentation, including policies and procedures. Develops and delivers user
training and presentations on new systems and upgrades.
Works directly with CAD‐related vendors and agency personnel to coordinate major technical projects, communicate expectations and coordinate deliverables and services.
Serves as point of contact for dispatch and fire personnel to resolve inquiries and technical requests.
Attends CAD user group meetings and relevant trainings. Stays abreast of new technologies available for Communication center.
Coordinates and/or performs software and operating system maintenance on CAD workstations and servers.
Works with other Technical Services personnel and outside vendors to maintain CAD‐related systems, including Mobile Digital Computers (MDCs).
Participates in systems design specifications, including project scheduling and timelines.
Establishes and maintains cooperative working relationships both within and outside the center; exercises good judgment in representing City of Denton to external personnel and agencies.
Maintains regular and punctual attendance
Additional Duties:
Performs other duties as assigned
Minimum Qualifications / Acceptable Equivalency:
Bachelor’s degree in computer science, information systems management or related field required.
Minimum of 3 years of increasingly responsible computer experience including technical support in an environment with multiple systems.
OR
Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job
Core Competencies:
Ability to form and maintain effective relationships with coworkers and customers
Excellent working knowledge of Microsoft Windows and Windows Server, Microsoft SQL Server and Microsoft Office (Word, Excel, Access, Power Point, Outlook).
Familiarity with Geographic Information Systems (GIS) concepts and ESRI‐based software preferred.
Excellent troubleshooting and problem resolution skills, including hardware, software and basic networking.
Ability to apply critical thinking and collaborative approaches to improving services and solving technical challenges.
Excellent customer service and verbal communication skills in order to relate well with a diverse group of end users, including co‐workers, public officials, member agencies, vendors
and the general public.
Outstanding written communication skills using both technical and non‐technical terminology. Ability to effectively document processes.
Ability to demonstrate professional demeanor and proper etiquette.
Conditions of Employment:
Must have a valid Class “C” Driver’s License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class “C” driver’s license and state
required minimum automobile liability insurance within 30 days of hire per state law)
Must pass a drug test, driver’s license check, criminal history background check, and social security number verification check
Must pass a physical examination (evaluate per position)
Must be able to work overtime when requested (non-exempt)
Must be able to work outside of regular business hours as required (exempt)
Must attend and successfully complete the City’s Defensive Driving Course (DDC) as soon as possible after employment (if required to drive City vehicle or personal vehicle for City business)
Preferences:
Bilingual in Spanish and English
Experience in a Public Safety or local government environment is preferred.
Technical certifications such as Microsoft, A+ or Network+, preferred.
Physical Requirements:
Overall Strength Demands: The italicized word describes the overall strength demand of the functions performed by the incumbent during a typical workday.
Sedentary – lifting no more than 10 pounds
Light – lifting no more than 20 pounds; carry up to 10 pounds
Medium – lifting no more than 50 pounds, carry up to 25 pounds
Heavy – lifting no more than 100 pounds, carry up to 50 pounds
Very Heavy – lifting more than 100 pounds, carry more than 50 pounds
Physical Demand Codes: The following describes if the incumbent is expected to exert the following physical demands during a typical workday and the overall frequency.
Codes for “how often”:
Y = Yes
N = No
E = extensive (100-70%)
M = moderate (60-30%)
I = infrequent (20-10%)
A = almost never (<10%)
Task: Code:
Standing: I
Sitting: E
Walking: M
Lifting: A
Carrying: A
Pushing/Pulling: A
Overhead Work: A
Fine Dexterity: A
Kneeling: A
Crouching: A
Crawling: A
Bending: A
Twisting: A
Climbing: A
Balancing: A
Vision: Y
Hearing: Y
Talking: Y
Video Display: Y
Other:
Machines, Tools, Equipment and Work Aids:
The essential functions of this position require the use of a computer and telephone
Environmental Factors:
The essential functions of this position are performed in an office environment
This job description is not an employment agreement, contract agreement, or contract. Management has exclusive right to alter this job description at any time without notice.
Effective Date: 11/15/2017
Revision Date: N/A