Server Infrastructure Manager - TS3704-830200
City of Denton
Job Description
Title: Server Infrastructure Manager
Position ID: TS3704-830200
Department/Division: Technology Services/Infrastructure
Reports to: Enterprise Infrastructure Manager
FLSA Designation: Exempt
Safety Sensitive: No
DOT: No
Definition: Responsible for design, installation, maintenance, and retirement of the enterprise and SCADA server environments and all related technologies within the city. This position
is responsible for the implementation and operations of all technology infrastructures which includes physical and virtual server services, storage and related software and hardware.
Ensures adherence to security requirements, such as PCI, NERC/CIP, CJIS, and other mission critical systems and personnel security
Essential Functions:
Establish and create a positive team environment through leadership and mentoring. Work with staff members to develop an individualized professional development path with clear goals
and objectives.
Provide the proper supervision, work environment and structure to assure performance and well- being of employees. Provide clear channels of communication, delegation and accountability
within the team for effective problem solving.
Make recommendations concerning TS policies and procedures. Supervise tech control, installation, repair and management of server infrastructure equipment and related networking equipment.
Manages and coordinates all server infrastructure projects to meet company and client needs.
Aligning TS infrastructure with current and future business requirements and goals.
Assessing and purchasing new and replacement hardware.
Monitor performance levels and trends throughout the city of Denton server environments to determine quality of service for the entire infrastructure.
Ensures all support contracts, service level agreements and vendor contracts are properly negotiated budgeted, executed and managed.
Develop and measure performance KPIs (key performance indicators) related to the server infrastructure.
Works with other groups within the IT Department and across the city to make sure our technology offering is meeting all customer needs.
Gathers and implements new customer requirements in a manner that allows for growth and scale.
Ensures all server and storage equipment is kept at proper software version and security patch levels.
Ensures documentation, guidelines, and standards are maintained.
Stays informed of new developments.
Maintains regular and punctual on-site attendance
Additional Duties:
Performs other duties as assigned
Minimum Qualifications / Acceptable Equivalency:
High School Diploma or GED equivalency in Business, Computer Information Systems, or a related field with eight (8) years of experience in a computer science, technology service, or
management information systems environment.
OR
Bachelor’s Degree in Business, Computer Information Systems, or a related field with six (6) years of experience in a computer science, technology service, or management information
systems environment.
OR
Master’s Degree in Business, Computer Information Systems, or a related field with four (4) years of experience in a computer science, technology service, or management information systems
environment.
OR
Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job
Core Competencies:
Advanced Knowledge of Virtualization technologies.
Knowledge of a broad range of hardware and software products.
Knowledge of Server operating systems.
Knowledge of Patch management techniques.
Advanced Knowledge of Fiber Channel SAN and NAS storage including storage replication and site-to-site replication technologies.
Knowledge of scripting techniques.
Knowledge of least-privileged security model.
Knowledge of Cloud Services and Cloud Infrastructure.
Demonstrates effective resource, project planning, and decision-making skills, and the ability to stay current with relevant technology and innovation related to datacenter infrastructure.
Ability to identify, inquire, research and use independent judgment regarding problems that are difficult to identify or where facts may be insufficient and misleading.
Experience and ability to work through change management process based on ITIL framework.
Excellent reasoning and analytic skills in a time critical/business critical problem-solving operation.
Excellent project/ management skills, demonstrated ability of detailed technical documentation and task management.
Excellent knowledge of technical management, information analysis and of computer hardware/software systems.
Demonstrated collaboration and customer service skills, working with teams and end-users.
Excellent written and verbal communication skills: Ability to communicate effectively with end-users, business owners, developers, managers, and systems engineers.
Comfortable working in a dynamic environment and developing flexible solutions to meet evolving requirements.
S
trong commitment to customer service and service enablement.
Ability to multitask and prioritize work requirements aligned with senior leadership direction.
Ability to effectively present information and respond to questions from groups of Senior Managers, customers, and co-workers.
Ability to get along with customers and co-workers.
Ability to maintain regular and punctual attendance.
Experience and ability to work through change management process based on ITIL framework.
Highly self-motivated and directed, with keen attention to detail.
Demonstrated experience maintaining records of regulatory compliance.
Preferences:
Bilingual in Spanish and English
Knowledge of VMware, Cisco, and Dell/EMC infrastructure solutions strongly preferred.
Knowledge of Office 365 and Azure Cloud Services are strongly preferred.
Proficient with Microsoft Office suite including Visio for network diagramming and documentation and familiarity with an ITIL environment is preferred.
Experience with Cisco Routers, firewalls, intrusion detection/prevention, Cisco ACS, IPsec and SSL VPN, TCP/IP, UDP, DHCP, DNS, MPLS, EIGRP, BGP, HSRP, FTP, SFTP, STP, RSTP, TACACS+,
ACS, RADIUS, SNMP, network monitoring and reporting.
Hands on experience with IP subnetting, Telnet/SSH Clients, Remote Access, Cherwell Ticket Handling System, COS, VoIP and MPLS technologies, and Cisco network software (COS/IOS), inventory/maintenance
tracking and vendor support case handling.
Knowledge of Converged and Hyper-Converged infrastructure solutions strongly preferred.
Knowledge of federal, state and other regulatory compliance including, but not limited to, NERC, TLETS/CJIS, EPA, HIPPA, FCRA, and external auditor is strongly preferred.
Conditions of Employment:
Must have and maintain a valid Class "C" Driver's License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class "C" driver's license
and state required minimum automobile liability insurance within 90 days of hire per state law)
Must pass a drug test, criminal history background check, and social security number verification check
Must be able to work outside of regular business hours as required
Physical Requirements:
Overall Strength Demands: The italicized word describes the overall strength demands of the functions performed by the incumbent during a typical workday.
Sedentary – lifting no more than 10 pounds
Light – lifting no more than 20 pounds; carry up to 10 pounds
Medium – lifting no more than 50 pounds, carry up to 25 pounds
Heavy – lifting no more than 100 pounds, carry up to 50 pounds
Very Heavy – lifting more than 100 pounds, carry more than 50 pounds
Physical Demand Codes: The following describes if the incumbent is expected to exert the following physical demands during a typical workday and the overall frequency.
Codes for “how often”:
Y = Yes
N = No
E = extensive (100-70%)
M = moderate (60-30%)
I = infrequent (20-10%)
A = almost never (<10%)
Task: Code:
Standing: I
Sitting: E
Walking: I
Lifting: A
Carrying: A
Pushing/Pulling: A
Overhead Work: A
Fine Dexterity: E
Kneeling: A
Crouching: A
Crawling: A
Bending: A
Twisting: A
Climbing: A
Balancing: N
Vision: E
Hearing: E
Talking: E
Video Display: E
O
ther:
Machines, Tools, Equipment and Work Aids:
The essential functions of this position require the daily use of computer equipment and telephone.
Environmental Factors:
The essential functions of this position are performed in an office environment.
This job description is not an employment agreement, contract agreement, or contract. Management has exclusive right to alter this job description at any time without notice.
ADA/EOE/ADEA
Effective Date: 2/4/2022
Revision Date: