Network & Comm Mngr - TS3703 - TECH SVCS - TELEPHONE/COMM
City of Denton
Job Description
Title: Network and Communications Manager
Position ID: TS3703
Department/Division: Technology Services/Infrastructure
Reports to: Enterprise Infrastructure Manager
FLSA Designation: Exempt
Safety Sensitive: No
DOT: No
Definition: Responsible for overseeing the enterprise network environment and all related technologies within the city. This position is responsible for the development and management
of the enterprise LAN, WAN, Optical Network, VOIP, and ISP's. This position will manage and coordinate these activities to create a seamless networking services experience for the City
of Denton. The Network Manager is a direct report to the Enterprise Infrastructure Manager.
Essential Functions:
Establish and create a positive team environment through leadership and mentoring. Work with staff members to develop an individualized professional development path with clear goals
and objectives.
Provide the proper supervision, work environment and structure to assure performance and well- being of employees. Provide clear channels of communication, delegation and accountability
within the team for effective problem solving.
Make recommendations concerning IT policies and procedures. Supervise tech control, installation, repair and management of network infrastructure equipment, voice, data and video networking
equipment.
Leads team supporting LAN/WAN Infrastructure, including VoIP and video-conferencing, data and video communication networks.
Provide leadership and supervision of staff of Network Architect, including the development of team’s goals, assignment of projects, tasks and assuring environment and projects are well
documented within the Service Management System, delivered on time and within budgets.
Ensures these devices are managed in terms as asset management and monitored proactively.
Monitor performance levels and trends throughout the city of Denton network to determine quality of service for the entire infrastructure.
Develop, document and set policy (SOPs, SLAs, SLTs) for system performance and standards that reflect the needs of research and innovation.
Ensures all support contracts, service level agreements and vendor contracts are properly negotiated budgeted, executed and managed.
Develop and measure performance KPIs (key performance indicators).
Works with other groups within the IT Department and across the city to make sure our technology offering is meeting all customer needs.
Gathers and implements new customer requirements in a manner that allows for growth and scale.
Ensures all network equipment is kept at proper software version and security patch levels.
Ensures documentation, guidelines, and standards are maintained.
Project manager for all facilities construction and modifications requiring telecommunications, local area and wide area network resources.
Stays informed of new developments.
Additional Duties:
Performs other duties as assigned
Minimum Qualifications:
High School Diploma or GED equivalency in Business, Computer Information Systems, or a related field with eight (8) years of experience in a computer science, technology service, or
management information systems environment.
OR
Bachelor’s Degree in Business, Computer Information Systems, or a related field with six (6) years of experience in a computer science, technology service, or management information
systems environment.
OR
Master’s Degree in Business, Computer Information Systems, or a related field with four (4) years of experience in a computer science, technology service, or management information systems
environment.
OR
Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job
Core Competencies:
Excellent reasoning and analytic skills in a time critical/business critical problem-solving operation.
Excellent project/service management skills, demonstrated ability of detailed technical documentation and task management.
Excellent knowledge of Network, Security and Systems Management.
Demonstrated documentation development.
Demonstrated collaboration and customer service skills, working with teams and end-users.
Excellent written and verbal communication skills: Ability to communicate effectively with end-users, business owners, developers, managers, and systems engineers.
Comfortable working in a dynamic environment and developing flexible solutions to meet evolving requirements.
Strong commitment to customer service and service enablement.
Ability to multitask and prioritize work requirements aligned with senior leadership direction.
Ability to effectively present information and respond to questions from groups of Senior Managers, customers, and co-workers.
Ability to get along with customers and co-workers.
Ability to maintain regular and punctual attendance.
Experience and ability to work through change management process based on ITIL framework.
Possesses excellent written, oral, and interpersonal communication skills with proven ability to champion causes with positive impact and change.
Highly self-motivated and directed, with keen attention to detail.
Demonstrated experience maintaining records of regulatory compliance.
Conditions of Employment:
Must have a valid Class “C” Driver’s License prior to employment (must obtain Texas Class “C” driver’s license within 30 days of hire per state law)
Must pass a drug test, driver’s license check, criminal history background check, and social security number verification check
Must be able to work outside of regular business hours as needed
Preferences:
PMP, CISSP, CCNA are highly desirable.
ITIL v3 Foundations preferred.
Proficient with Microsoft Office suite including Visio for network diagramming and documentation and familiarity with an ITIL environment is preferred.
Experience with Cisco Routers, firewalls, intrusion detection/prevention, Cisco ACS, IPsec and SSL VPN, TCP/IP, UDP, DHCP, DNS, MPLS, EIGRP, BGP, HSRP, FTP, SFTP, STP, RSTP, TACACS+,
ACS, RADIUS, SNMP, network monitoring and reporting.
Hands on experience with IP subnetting, Telnet/SSH Clients, Remote Access, Cherwell Ticket Handling System, COS, VoIP and MPLS technologies, and Cisco network software (COS/IOS), inventory/maintenanc
e tracking and vendor support case handling.
Knowledge of VMware, Cisco, and Palo Alto Network infrastructure solutions strongly preferred.
Knowledge of federal, state and other regulatory compliance including, but not limited to, NERC, TLETS/CJIS, EPA, HIPPA, FCRA, and external auditor is strongly preferred.
Physical Requirements:
Overall Strength Demands: The following describes the overall strength demand of the functions performed by the incumbent during a typical workday.
Sedentary – lifting no more than 10 pounds
Light – lifting no more than 20 pounds; carry up to 10 pounds
Medium – lifting no more than 50 pounds, carry up to 25 pounds
Heavy – lifting no more than 100 pounds, carry up to 50 pounds
Very Heavy – lifting more than 100 pounds, carry more than 50 pounds
Physical Demand Codes: The following describes if the incumbent is expected to exert the following physical demands during a typical workday and the overall frequency.
Codes for “how often”:
Y = Yes
N = No
E = extensive (100-70%)
M = moderate (60-30%)
I = infrequent (20-10%)
A = almost never (<10%)
Task: Code:
Standing: I
Sitting: E
Walking: I
Lifting: A
Carrying: A
Pushing/Pulling: A
Overhead Work: A
Fine Dexterity: E
Kneeling: A
Crouching: A
Crawling: A
Bending: A
Twisting: A
Climbing: A
Balancing: N
Vision: Y
Hearing: Y
Talking: Y
Video Display: Y
Other:
Machines, Tools, Equipment and Work Aids:
The essential functions of this position require the daily use of computer equipment and telephone.
Environmental Factors:
The essential functions of this position are performed in an office environment.
This job description is not an employment agreement, contract agreement, or contract. Management has exclusive right to alter this job description at any time without notice.
Effective Date: 8/14/2008
Revision Date: 10/6/2017