Enterprise Infs Mngr - TS4002 - TECH SVCS - ADMINISTRATION
City of Denton
Job Description
Title: Enterprise Infrastructure Manager
Position ID: TS4002
Department/Division: Technology Services
Reports to: Chief Technology Officer
FLSA Designation: Exempt
Safety Sensitive: No
DOT: No
Definition: Responsible for managing, developing, communicating, documenting and implementing hardware and software applications and enterprise server/storage infrastructure used across
all city departments including managing the Application Development team of Application Architects and System Architects.
Essential Job Functions:
Reviews, communicates, participates and recommends application software and hardware for enterprise and department specific software application needs.
Reviews enterprise infrastructure technologies and recommends upgrades and enhancements.
Helps to achieve user satisfaction while maintaining a high level of software application and infrastructure security.
Arranges and administers change control measures to prevent unapproved system configurations. Coordinates any security camera investigations and open records requests for e-mail.
Ensures that the City’s software applications are readily accessible only to those authorized to access them.
Supervises the Application Development personnel including hiring, training, coaching, and performance feedback.
Develops, implements, and documents on-going management of enterprise software applications, servers and storage needs.
Meets regularly with departments to discuss business process and software application needs and initiatives and manages all application development projects.
Manages software application upgrades and maintenance to ensure proper planning, testing, and execution of plans.
Provides advice to senior management of the organization and line managers on the necessary server hardware and software application design and configuration.
Serves as fourth (4th) level technical support for all application and infrastructure related issues.
Manages the Application Development technology budget.
Works collaboratively with third party auditors, internal auditing, and City departments in compliance with all regulatory oversight requirements. Drafts and communicates all audit findings
and recommendations to management.
Verifies compliance plans against established policies and procedures and applicable regulations as it deals with enterprise hardware and software applications.
Develops and maintains detailed records regarding all systems hardware and software application. Establishing and following established change control practices.
Coordinates the relationships and strategies necessary to effectively oversee the responsibilities of providing a current and viable Disaster Recovery Plan as it deals with applications
and infrastructure.
Additional Duties:
Performs other duties as assigned
Minimum Qualifications/Acceptable Equivalency:
Bachelor’s degree in Computer Information Systems, Mathematics, or related field with six to eight years of equivalent experience involving technology services systems support with emphasis
on application management, server and desktop virtualization and SAN infrastructures.
OR
Master’s degree in Computer Information Systems, Mathematics, or related field with four to six years of equivalent experience involving technology services systems support with emphasis
on application management, server and desktop virtualization and SAN infrastructures.
OR
Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job.
Core Competencies:
Ability to communicate effectively both verbally and in writing.
Ability to get along with customers and co-workers.
Ability to maintain regular and punctual attendance.
Advanced knowledge of server and desktop virtualization environments using VMware hypervisor.
Advanced knowledge of enterprise SAN devices and configurations using EMC disk storage products.
Advanced knowledge of converged infrastructure using VCE products or a combination of VMware, Cisco UCS, and EMC disk storage.
Advanced knowledge of replication technologies that provide site level redundancy.
Conditions of Employment:
Must have a valid Class “C” Driver’s License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class “C” driver’s license and state
required minimum automobile liability insurance within 30 days of hire per state law).
Must pass a drug test, driver’s license check, criminal history background check, and social security number verification check.
Must be able to work additional hours outside of normal working hours when requested and must be available to be on call as needed.
Preferences: Advanced Experience with the following technologies:
EMC VNX 5300 or 5500
EMC Avamar
EMC Isilon
EMC VPlex
VCE Vblock 300
Cisco UCS
Cisco Nexus 5000 Switch
Vmware vSphere 5.0 or higher
SQL 2005 or higher
Physical Requirements:
Overall Strength Demands: The italicized word describes the overall strength demand of the functions performed by the incumbent during a typical workday.
Sedentary – lifting no more than 10 pounds
Light – lifting no more than 20 pounds; carry up to 10 pounds
Medium – lifting no more than 50 pounds, carry up to 25 pounds
Heavy – lifting no more than 100 pounds, carry up to 50 pounds
Very Heavy – lifting more than 100 pounds, carry more than 50 pounds
Physical Demand Codes: The following describes if the incumbent is expected to exert the following physical demands during a typical workday and the overall frequency.
Codes for “how often”:
Y = Yes
N = No
E = extensive (100-70%)
M = moderate (60-30%)
I = infrequent (20-10%)
A = almost never (<10%)
Task: Code:
Standing: M
Sitting: M
Walking: M
Lifting: I
Carrying: I
Pushing/Pulling: I
Overhead Work: I
Fine Dexterity: I
Kneeling: I
Crouching: I
Crawling: I
Bending: I
Twisting: I
Climbing: I
Balancing: Y
Vision: Y
Hearing: Y
Talking: Y
Video Display: Y
Other:
Machines, Tools, Equipment and Work Aids:
The essential functions of this position require the daily use of computer equipment, laser printer, systems components, and telephone.
Environmental Factors:
The essential functions of this position are performed in an office environment.
This job description is not an employment agreement, contract agreement, or contract. Management has exclusive right to alter this job description at any time without notice.
Effective Date: 5/24/2014
Revision Date: 7/20/2015