Sr Mgr Appl & Support Svcs - TS4005 - TECH SVCS - ADMINISTRATION
City of Denton
Job Description
Title: Sr Manager Applications & Support Svcs
Position ID: TS4005
Department/Division: Technology Services
Reports to: Chief Technology Officer
FLSA Designation: Exempt
Safety Sensitive: No
DOT: No
Definition: The Enterprise Application Manager oversees the development, standardization, deployment, and management of enterprise information systems and the Support Services program.
They are responsible for the end-to-end integration of software solutions to support the delivery of services and support across the city. This includes directing the development and
deployment of secured and high availability information systems to mitigate risks, maintain continuity of operations and safeguard the city of Denton's information assets. This position
will also coordinate maintenance and enhancements of the information systems to leverage resources, knowledge and best practice and works close with leadership, serving as expert to
support business process change.
Essential Functions:
Provides leadership and expertise for level 1- 4 support for all services and users from basic desktop devices and applications to enterprise information systems that may include ERP,
enterprise portal, business intelligence, data warehousing, content management, workflow automation, and constituent management system based on position requirements.
Oversees the end-to-end integration of software components to support the effective and efficient delivery of services across the city
Leads the development and implementation of standard operating procedures and policies with an emphasis on maintaining and ensuring operation continuity and security of city's information
assets
Develops efficient and scaleable processes designed to deliver excellent customer service.
Drives implementation of proven standard support program metrics.
Supervises, coaches and mentors staff and managers under direct report
Oversees project communications
Ensures that projects can deliver the benefits outlined in business cases and meets reasonable expectations
Provides leadership in the technical assessment, selection, and implementation of new technologies for city of Denton
Recommends changes to existing products or services to better aide the end user
Effectively manage vendors for all support and troubleshooting efforts related to core enterprise applications
Oversees the performance of production environments and is responsible for ensuring maximum issue resolution in minimum time
Plans, prepares, and manages budget. Also assists in budgetary planning and cost based analysis for outsourcing opportunities
Works directly with vendors on equipment and software purchases, as well as support and maintenance contracts
Develops and implements IT processes in asset management, change management, incident management, and configuration management
Additional Duties:
Performs other duties as assigned
Minimum Qualifications / Acceptable Equivalency:
Bachelor’s degree in Computer Science, Data Science, Management Information Systems or similar
Minimum of 5 years’ progressive experience in similar position
OR
Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job
Core Competencies:
Ability to maintain regular and punctual attendance
Possess broad IT computing infrastructure knowledge and the ability to proactively gather and recommend relevant infrastructure changes
Possess working knowledge in software development methodologies
Possess working knowledge in software support processes and methodologies
Knowledge of national and industry offerings and trends pertaining to design, development, and support of enterprise applications
Knowledge of IT operation processes including asset management, configuration management, incident management, and change management
Knowledge of IT performance matrix pertaining to enterprise applications
Ability to assess performance and recommend new measures to improve performance
Ability to understand both the simple straightforward processes that represent the simplest business tasks to the most complex
Possess excellent management skills with proven track record
Possess strong communication and interpersonal skills
Ability to analyze, understand and effectively communicate between business requirements and technical design
Possess effective problem-solving, negotiation, and decision-making skills to influence management; as well as, internal and external partners
Ability to demonstrate highly effective, productive, and motivational leadership skills
Ability to work with many individuals and populations both one-on-one and in very large groups
Outstanding attention to detail
Positive “can- do” attitude
Ability to work collaboratively with project team members at all levels
Excellent at proofreading and editing documents or presentations
Excellent at managing multiple projects and priorities
Excellent at establishing and managing relationships with clients, vendors and coworkers
Sense of humor and self-aware
Conditions of Employment:
Must have a valid Class “C” Driver’s License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class “C” driver’s license and state
required minimum automobile liability insurance within 30 days of hire per state law)
Must pass a drug test, driver’s license check, criminal history background check, and social security number verification check
Must be able to work outside of regular business hours as required
Must attend and successfully complete the City’s Defensive Driving Course (DDC) as soon as possible after employment (if required to drive City vehicle or personal vehicle for City business)
Preferences:
Bilingual in Spanish and English
Physical Requirements:
Overall Strength Demands: The italicized word describes the overall strength demand of the functions performed by the incumbent during a typical workday.
Sedentary – lifting no more than 10 pounds
Light – lifting no more than 20 pounds; carry up to 10 pounds
Medium – lifting no more than 50 pounds, carry up to 25 pounds
Heavy – lifting no more than 100 pounds, carry up to 50 pounds
Very Heavy – lifting more than 100 pounds, carry more than 50 pounds
Physical Demand Codes: The following describes if the incumbent is expected to exert the following physical demands during a typical workday and the overall frequency.
Codes for “how often”:
Y = Yes
N = No
E = extensive (100-70%)
M = moderate (60-30%)
I = infrequent (20-10%)
A = almost never (<10%)
Task: Code:
Standing: A
Sitting: E
Walking: I
Lifting: A
Carrying: A
Pushing/Pulling: A
Overhead Work: A
Fine Dexterity: E
Kneeling: I
Crouching: A
Crawling: A
Bending: A
Twisting: M
Climbing: A
Balancing: N
Vision: Y
Hearing: Y
Talking: Y
Video Display: Y
Other:
Machines, Tools, Equipment and Work Aids:
The essential functions of this position require the use of a telephone and computer.
Environmental Factors:
The essential functions of this position are performed in an office environment.
This job description is not an employment agreement, contract agreement, or contract. Management has exclusive right to alter this job description at any time without notice.
Effective Date: 3/9/2019
Revision Date: N/A