Applications Architect I - TT3201 - TECH SVCS - APPLICATIONS DEV
City of Denton
Job Description
Title: Applications Architect I
Position ID: TT3201
Department/Division: Technology Services/Application Development
Reports to: Enterprise Applications Manager
FLSA Designation: Exempt
Safety Sensitive: No
DOT: No
Definition: Responsible for managing and maintaining City of Denton business-specific applications (Work order systems, permitting solutions, and data repositories), this includes the
testing, scheduling, deployment, and support of application patches and upgrades.
Essential Job Functions:
Interfaces with desktop support to review, troubleshoot and work with Application II team members for problem resolution.
Performs initial review and troubleshooting of user-submitted incidents and service requests.
Manages license distribution and assignment polices/procedures for all applications.
Reviews business process needs and application functionality to identify features that could improve user experience or process efficiencies.
Participates in the identification of new application requirements, sourcing of applications to meet the requirements and managing demonstrations and vendor selection process.
Works with team Subject Matter Experts (SME) on a set of 3rd party applications supporting the entire lifecycle of the applications
Collects requirements and performs analysis on 3rd party solutions for internal businesses
Analyzes the current applications to identify features that provide opportunities for improvements
Maintains applications based on vendor direction and business needs (patch application, major upgrades including staging, pre-testing, and deployment)
Works as a liaison to 3rd party application vendors support team for issue recreation, management, escalation and drive to resolution.
Provides excellent customer support, builds a relationship of trust and responsiveness.
Participates in the evaluation and selection process for application packages
Tracks and manages reviewing end-user requirements, security, performance, and interoperability requirements
Creates statistical reports for information purposes
Additional Duties:
Performs other duties as assigned
Minimum Qualifications/Acceptable Equivalency:
High School Diploma or G.E.D. equivalent with ten years of experience in a computer science, business administration, or management information systems environment
OR
Technical Accreditation and eight years’ experience in a computer science, business administration, or management information systems environment
OR
Bachelor’s degree in computer science, business administration, or management information systems and six years equivalent experience in computer science, business administration, or
management information systems environment
Core Competencies:
Ability to communicate effectively both verbally and in writing
Ability to form and maintain effective relationships with coworkers, internal customers, and vendors.
Strong technical aptitude for learning new applications functionality, configuration, and maintenance processes
Ability to understand the big picture of technical architectures and infrastructure
Detailed understanding of performance analysis for proactive monitoring of application infrastructure and application health.
Ability to convey technical ideas to both technical and non-technical audience
Ability to convert business/user needs into detailed requirements
Knowledge of workflow development for business processes.
Conditions of Employment:
Must have a valid Class “C” Driver’s License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class “C” driver’s license and state
required minimum automobile liability insurance within 30 days of hire per state law)
Must pass a drug test, driver’s license check, criminal history background check, and social security number verification check
Must meet the Civilian Hiring Standards of the Denton Police Department
Preferences:
Municipal government experience
Proficiency in Microsoft Web Services
Proficiency in MS SQL SERVER, Microsoft Cluster Services, Microsoft Windows Active Directory, and Visual Basic
Proficiency in SharePoint, Backend Services, and Web design
Net, JAVA, HTML, or other browser-based programming experience
Application Testing experience
Experience of Application Lifecycle Management
Experience a plus with any or all of the following applications: TrakIT (permitting), ProjectDox (plan management), Cityworks/Cartegraph (work order), Laserfiche.
Physical Requirements:
Overall Strength Demands: The italicized word describes the overall strength demands of the functions performed by the incumbent during a typical workday.
Sedentary – lifting no more than 10 pounds
Light – lifting no more than 20 pounds; carry up to 10 pounds
Medium – lifting no more than 50 pounds, carry up to 25 pounds
Heavy – lifting no more than 100 pounds, carry up to 50 pounds
Very Heavy – lifting more than 100 pounds, carry more than 50 pounds
Physical Demand Codes: The following describes if the incumbent is expected to exert the following physical demands during a typical workday and the overall frequency.
Codes for “how often”:
Y = Yes
N = No
E = extensive (100-70%)
M = moderate (60-30%)
I = infrequent (20-10%)
A = almost never (<10%)
Task: Code:
Standing: I
Sitting: E
Walking: M
Lifting: A
Carrying: A
Pushing/Pulling: A
Overhead Work: A
Fine Dexterity: A
Kneeling: A
Crouching:
Crawling: A
Bending: A
Twisting: A
Climbing: A
Balancing: A
Vision: Y
Hearing: Y
Talking: Y
Video Display: Y
Other:
Machines, Tools, Equipment and Work Aids:
The essential functions of this position require the daily use of a computer and telephone.
Environmental Factors:
The essential functions of this position are performed in an office environment.
This job description is not an employment agreement, contract agreement, or contract. Management has exclusive right to alter this job description at any time without notice.
Effective Date: 7/9/2001
Revision Date: 6/15/2018