6400 - Computer Aided Dispatch Sys, Mobile Data Sys, Law Records Mgmt Sys & Fire Records Mgmt Sys, 3.Statement of Work/ Specifications (16)
RFP# 6400 PD FIRE CAD MDS RMS FRMS
CITY OF DENTON
EXHIBIT 3-1
City of Denton RFP #6400 Exhibit 3-1: Respondent Compliance Matrix
SectionSection HeaderBidder Response
The response Comply indicates the Bidder has read and understands the
referenced section of the RFP
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3.1
Purpose
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3.2
Background
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3.3
PSAP Environment
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Table 3-2
Required interfaces
Section 3.4 - Project Expectations
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3.4 (A)
Tested and operational systems
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3.4 (B)
Virtual environment
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3.4 (C)
Software license termination
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3.4 (D)
Software escrow account
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3.4 (E)
Licensing options
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3.4 (F)
Data dictionary
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3.4 (G)
APCO ANS 1.110.102015 standard
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3.4 (H)
LEITSC Record Management System V.2
Section 3.5 - System Configuration
3.5Select from Drop Down
Figure 3-1 Public Safety network diagram
Section 3.6 - Respondent Characteristics
3.6Respondent minimum qualificationsSelect from Drop Down
3.6.1Respondent required experienceSelect from Drop Down
Section 3.7 - Commitment to Use Case Demonstrations
3.7Use Case explanations and demonstrationsSelect from Drop Down
Section 3.8 - Mandatory Technical Requirements
3.8.1RFP Exhibit 3 Attachments 1 through 7Select from Drop Down
3.9.2Explanation of Clarifications and ExceptionsSelect from Drop Down
Section 3.9- Project Management Methodology
3.90Project management methodologySelect from Drop Down
Section 3.10 - Project Communications
3.1Communications managementSelect from Drop Down
Section 3.11 - Implementation Staff
3.11Proposed implementation staffSelect from Drop Down
Section 3.12 - Training
3.12.1Training GuidelinesSelect from Drop Down
3.12.2Test and Training EnvironmentsSelect from Drop Down
Section 3.13 - System Documentation
3.13System documentationSelect from Drop Down
RFP# 6400 PD FIRE CAD MDS RMS FRMS
CITY OF DENTON
EXHIBIT 3-1
Section 3.14 - Data Migration
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3.14Data migration and conversion
Section 3.15 - General Maintenance Provisions
3.15Maintenance and support provisions Select from Drop Down
Section 3.16 - System Maintenance and Support
3.16Warranty, maintenance, and support Select from Drop Down
Section 3.17 - Failover Solution and File Back-up/File Recovery
3.17Redundancy and resiliency solutionSelect from Drop Down
Section 3.18 - Hardware Requirements
3.18Provision of hardware and specificationsSelect from Drop Down
Section 3.19 - General System Requirements
3.19.1System designSelect from Drop Down
3.19.2Virtualized Server EnvironmentSelect from Drop Down
3.19.3Service related to software installationSelect from Drop Down
3.19.4Standard operating systems and other softwareSelect from Drop Down
3.19.5NetworkingSelect from Drop Down
Section 3.20 - Host Server Requirements
3.20.1Hardware requirementsSelect from Drop Down
3.20.2Concurrent system operationsSelect from Drop Down
Section 3.21 - Application Virtual Server Definition and Requirements
Virtual machine configuration
3.21Select from Drop Down
Section 3.22 - End-User Workstation Requirements
Desktop hardware and software
3.22.1Select from Drop Down
Mobile computer hardware and software
3.22.2Select from Drop Down
Tablet and smartphone devices
3.22.3Select from Drop Down
Section 3.23 - Performance Requirements
Performance related requirements
3.23Select from Drop Down
Section 3.24 - Testing
Performance criteria and test plans
3.24Select from Drop Down
Section 3.25 - Functional Acceptance Testing
Functional acceptance testing (FAT) procedures
3.25Select from Drop Down
Section 3.26 - Integration Testing
3.26Select from Drop Down
Vendor shall demonstrate that interfaces are functional
Section 3.27 - Initial System Acceptance
3.27Select from Drop Down
Agreement of initial system acceptance (ISA)
Section 3.28 - Go-Live and 45 Day Reliability Test
3.28Select from Drop Down
45 day performance test period
Section 3.29- Final Acceptance Testing
3.29Select from Drop Down
Final system acceptance
Section 3.30 - Ongoing System Performance
RFP# 6400 PD FIRE CAD MDS RMS FRMS
CITY OF DENTON
EXHIBIT 3-1
3.30Select from Drop Down
Ongoing system performance
Section 3.31 - System Performance Profile
3.31Select from Drop Down
Performance criteria A through F
3.31.1Select from Drop Down
System response times
3.31.1.1Select from Drop Down
Transaction maximum response times
3.31.1.2Select from Drop Down
Transaction times for CAD and MDS
3.31.2Select from Drop Down
Transaction maximum response times for LERMS and FRMS
3.31.3Select from Drop Down
Computer system availability
Section 3.32 - Support and Maintenance Requirements
3.32Select from Drop Down
Basic support for covered applications
Section 3.33- Software Errors
3.33Select from Drop Down
Correction of software malfunctions
Section 3.34 - Error Reporting
Error reporting and classification
3.34Select from Drop Down
Section 3.35 - Technical Support Center
24x7x 365 telephone support and assistance
3.35Select from Drop Down
Section 3.36 - Software Malfunction Severity Level Definitions
Severity level 1 definition
3.36.1Select from Drop Down
Severity level 2 definition
3.36.2Select from Drop Down
Severity level 3 definition
3.36.3Select from Drop Down
Severity level 4 definition
3.36.4Select from Drop Down
Workaround definition
3.36.5Select from Drop Down
Section 3.37 - Escalation
3.37Select from Drop Down
Escalation policies and procedures
Section 3.38 - Response Time Credits
3.38Select from Drop Down
Maintenance and response credits
Section 3.39 - Confidentiality and Security
CJIS Security Policy requirements
3.39Select from Drop Down
Section 3.40 - Delays
3.40
Implementation status reporting and alternative procurementSelect from Drop Down
Section 3.41- Delivery Failures
Remedies for delivery failure
3.41Select from Drop Down