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7116 Amendment 1 Executed Docusign City Council Transmittal Coversheet File Name Purchasing Contact City Council Target Date Piggy Back Option Contract Expiration Ordinance DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 !%"" #$% % % %&'!% %! ! "#% % &(( %#! "%# 7116 PSA – Amendment #1 Page 1 of 2 FIRST AMENDMENT TO CONTRACT BY AND BETWEEN THE CITY OF DENTON, TEXAS AND MATRIX CONSULTING GROUP, LTD PSA 7116 THE STATE OF TEXAS § COUNTY OF DENTON § THIS FIRST AMENDMENT TO CONTRACT 7116 (“Amendment”) by and between the City of Denton, Texas (“City”) and Matrix Consulting Group, Ltd (“Consultant”); to that certain contract executed on July 3, 2019, in the original not-to- exceed amount of $40,000 (the “Agreement”); for services related to Fee Study for Development Services; WHEREAS, the City deems it necessary to further expand the services provided by Consultant to the City pursuant to the terms of the Agreement, and to provide an additional not-to-exceed amount $92,000 with this Amendment for an aggregate not-to-exceed of $132,000. FURTHERMORE, the City deems it necessary to further expand the goods/services provided by Consultant to the City; NOW THEREFORE, the City and Consultant (hereafter collectively referred to as the “Parties”), in consideration of their mutual promises and covenants, as well as for other good and valuable considerations, do hereby AGREE to the following Amendment, which amends the following terms and conditions of the said Agreement, to wit: 1. The additional services described in Exhibit “A” of this Amendment, attached hereto and incorporated herein for all purposes, for professional services related to the Denton Police Department Staffing Study, are hereby authorized to be performed by Consultant. For and in consideration of the additional services to be performed by Consultant, the Owner agrees to pay, based on the cost estimate detail attached as Exhibit “A”, a total fee, including reimbursement for non-labor expenses an amount not to exceed $92,000. 2. This Amendment modifies the Agreement amount to provide an additional $92,000 for the additional services with a revised aggregate not to exceed total of $132,000. The Parties hereto agree, that except as specifically provided for by this Amendment, that all of the terms, covenants, conditions, agreements, rights, responsibilities, and obligations of the Parties, set forth in the Agreement remain in full force and effect. DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 7116 PSA – Amendment #1 Page 2 of 2 IN WITNESS WHEREOF, the City and the Consultant, have each executed this Amendment electronically, by and through their respective duly authorized representatives and officers on this date _________________________. “CITY” CITY OF DENTON, TEXAS A Texas Municipal Corporation By: __________________________________ TODD HILEMAN, CITY MANAGER ATTEST: CITY SECRETARY By: __________________________________ APPROVED AS TO LEGAL FORM: AARON LEAL, CITY ATTORNEY By: ___________________________________ “CONSULTANT” MATRIX CONSULTING GROUP, LTD By: _________________________________ AUTHORIZED SIGNATURE, TITLE THIS AGREEMENT HAS BEEN BOTH REVIEWED AND APPROVED as to financial and operational obligations and business terms. _______________ ________________ SIGNATURE PRINTED NAME __________________________________ TITLE __________________________________ DEPARTMENT DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal to Conduct a Police Department Study DENTON, TEXAS DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Table of Contents 1. Letter of Transmittal 1 2. Firm and Project Team Qualifications 3 3. Work Plan and Schedule 13 4. Proposed Costs 32 Attachment – Resumes 23 DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 $$)%$"%"'#*") /%*$)"$", / / - .'&*')'(%()%$!'#%))##('+"$%')#$)%*"( May 7, 2019 Deputy Chief Frank W. Padgett Operations Bureau Denton Police Department 601 E Hickory Denton, TX 76205 Dear Chief Padgett: The Matrix Consulting Group is pleased to submit our proposal to conduct a Police Department Study for the City of Denton. The Matrix Consulting Group is comprised of highly experienced management consultants who specialize in the analysis of law enforcement services. This proposal provides a comprehensive set of tasks for a complete study of the Department with optional costs on the entire, versus partial, assessments. Our firm has worked extensively with a wide range of police agencies providing a wide range of services – in all, over 350 police studies in 42 states (with many in Texas). Our experience conducting police management and staffing studies include: Arlington, TX Asheville, NC Austin, TX Berkeley, CA Beverly Hills, CA Birmingham, AL Chula Vista, CA Columbia, MO Davenport, IA Fort Worth, TX Glenn Heights, TX Hayward, CA Jacksonville, FL Kansas City, KS Kansas City, MO Kaua’i County, HI Kyle, TX Las Vegas Metro, NV Miami Beach, FL Midwest City, OK Nashville, TN Orange County, CA Oshkosh, WI Peoria, AZ Phoenix, AZ Puyallup, WA Portland, OR Raleigh, NC Redding, CA Rockford, IL Roseville, CA Sacramento, CA San Antonio, TX San Jose, CA Sunnyvale, CA Tacoma, WA West Sacramento, CA Wichita, KS Winnipeg, MB In addition, we are currently completing law enforcement studies for Sunnyvale (TX) – an alternative service delivery study, Buckeye (AZ) – projections, Los Angeles (redesigning the City’s beat system) and San Francisco (developing an interactive staffing model), and Columbus (OH). DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 2 All of the staff for our proposed team are extremely experienced, having themselves conducted up to hundreds of police service studies. As the President of the firm, with 39 years of police analytical experience, I would manage the project. I have led all of our police agency service assessments. My role is best served not only in managing the project but by being a project analyst as well. I would be assisted by a highly qualified team of staff consultants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n order to manage the unique project environment of this engagement and respond to various challenges facing it, the Matrix Consulting Group’s project approach and task plan is crafted to meet the requirements of the project. An overview of our project management approach and rationale to analysis demonstrates our superior qualifications. • We are an empirical, “fact based” firm. A central tenet of our approach to conducting staffing studies is that there must be a strong analytical basis for evaluating needs and making recommendations. • Our process is interactive. We have found that a successful project requires a study process which involves staff and builds internal “ownership”. To achieve this, we propose extensive staff interviews and surveys as well as interim reviews. • Collaboration and frequent reviews help to ensure understanding of buy in to findings, conclusions and recommendations. We have frequent client review meetings to discuss the quality and direction of the project. If you have any questions, please do not hesitate to contact me at the letterhead address and phone number as well as by email at rbrady@matrixcg.net Richard P. Brady Matrix Consulting Group Richard P. Brady President DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 3 2 Firm and Project Team Qualifications This section of the proposal provides an introduction to the firm, as well as its experience conducting police services studies and references who could testify to our depth and quality. Project team experience and resumes are also provided. 1. Introduction to the Firm The Matrix Consulting Group was formed by senior consultants who created it in order to pursue a service in which the senior people actually do the work. Our only business focus is the provision of organization and management analytical services to local government. Our firm’s history and composition are summarized below: • We were founded in 2002. However, the principals and senior staff of our firm have worked together in this and other consulting organizations as one team for between 10 and 30 years. • Our only market and service focus is management, staffing and operations analysis of local government. We are a full service firm as evidenced in the listing of our service offerings on the next page. • While we provide a variety of services to local government our most significant service area is police services. The Matrix Consulting Group project team has conducted studies of more than 350 law enforcement agencies throughout the United States, including many in Texas. • Our firm maintains two offices in California – our headquarters is in Mountain View and we also have an Irvine office. We also have offices in Oregon, Arizona, Massachusetts, Illinois, North Carolina and Texas. We currently have 18 full-time and 8 part-time staff. We are proud of our track record in providing analytical assistance to local governments in general, and to police departments specifically. The following table summarizes the service areas in which we routinely work. Law Enforcement Financial Services Fleet Management Staffing analysis Full cost allocation plans Program and operational analysis Patrol scheduling and deployment Super Circular cost plans Fleet replacement planning Patrol beat redesign Cost of services Fleet size and composition Community policing User fees Fleet maintenance Management studies Development impact / Nexus Contract feasibility and compliance Regionalized & consolidation feasibility Billable/hourly rates Technology and mgmt. reporting Contract compliance audits DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 4 Overtime audits Community Development Parks, Recreation, and Libraries Projections and growth impact Permit streamlining Master and strategic planning Organization and staffing studies Staffing and program analysis Fire and EMS Permitting software decisions Customer service Master and strategic plans Customer service Park condition assessments Station location planning Service level standards Staffing analysis Citywide and Countywide Scheduling and deployment Administrative Organizational assessments Standard of coverage Organizational assessments Strategic planning Regionalized & consolidation feasibility Staffing analysis Staffing analysis Management studies Performance management Management analysis Contract compliance audits Shared services analysis Customer service Compliance audits Shared services Emergency Communications Information technology Staffing analysis Process improvement Higher Education Operations analysis Strategic planning Administrative services Consolidation feasibility Campus security Implementation assistance Public Works and Utilities Organizational and staffing analysis Organizational assessments University-city contract services Corrections and Justice Staffing analysis Operational analysis Infrastructure assessments State Staffing analysis Preventive maintenance needs Administrative services Needs assessments and master plans Fleet management Organizational and staffing analysis 2. Police Study Experience The Matrix Consulting Group has conducted over 350 police services studies in Texas and elsewhere in the country and in Canada. Our services in police consulting are varied: • Organization and staffing • Deployment and scheduling • Resource and management planning • Management • Implementation of 21st Century Policing concepts We have worked extensively with a wide range of police agencies – in all, over 350 police studies in 41 states, including many in Texas. Our experience includes the following illustrative agencies: DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 5 Arlington, TX Asheville, NC Austin, TX Berkeley, CA Beverly Hills, CA Birmingham, AL Chula Vista, CA Columbia, MO Davenport, IA Fort Worth, TX Glenn Heights, TX Hayward, CA Jacksonville, FL Kansas City, KS Kansas City, MO Kaua’i County, HI Kyle, TX Las Vegas Metro, NV Miami Beach, FL Midwest City, OK Nashville, TN Orange County, CA Oshkosh, WI Peoria, AZ Phoenix, AZ Puyallup, WA Portland, OR Raleigh, NC Redding, CA Rockford, IL Roseville, CA Sacramento, CA San Antonio, TX San Jose, CA Sunnyvale, CA Tacoma, WA West Sacramento, CA Wichita, KS Winnipeg, MB In addition, we are currently completing law enforcement studies for Sunnyvale (TX) – an alternative service delivery study, Buckeye (AZ) – projections, Los Angeles (redesigning the City’s beat system) and San Francisco (developing an interactive staffing model), and Columbus (OH). 2. References The following section provides references for selected analytical projects that have been performed by the firm in the past five years. While the reference form in Section 7 provides the three requested references we have provided additional references here to stress our experience in selected scope items for this project – deployment and projections, as well as our experience with similarly-sized communities. References and Descriptions of Similar Projects Fort Worth, Texas Police Department Staffing and Planning Study Jesus Chapa Assistant City Manager 817-392-6113 In this just completed study, the project team developed a series of staffing recommendations for this large and still rapidly growing city. Overall, the project team identified the need for approximately 150 new positions in the next fiscal year to ‘catch up’ with growth and another 250 in the next 10 years to keep up with projected growth. In addition, the project team recommended significant changes to operational management in investigations (case management) and in the deployment of resources to ensure that high call volume areas were adequately served. Finally, a number of organizational changes were made in investigations, special operations and administration. DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 6 Peoria, Arizona Police Department Strategic Growth Plan Tammy Shreeve Planning Manager 623-773-5143 In this study, we developed a short term and long range (10 years) staffing and deployment plan for the Police Department. In addition to the development projections, major conclusions were made relating to current department staffing, organization and deployment – the analysis of Operations Division resource needs and deployment found that, while authorized staffing levels are adequate to handle workloads and achieve a high level of proactivity, at around 48% overall, severe deficiencies exist in Patrol Services Bureau South during the daytime. In order to mitigate these issues recommendations included schedule reconfiguration, call diversion opportunities and redistricting. The project team’s projections of staffing recognized that longer term, as growth increases in the northern portion of the City additional positions will be needed to handle that growth and further changes to deployments required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ustin, Texas Community Policing Study Lt. Kenneth Murphy Chief’s Office Project Coordinator 512-974-6818 Matrix developed a thorough assessment of the Police Department. APD had requested significant staff increases to allow patrol to be more proactive and engaged with the community. This study included substantial fact finding and internal Police Department input through interviews and survey. While the study supported the addition of staff because field proactive capabilities were severely limited, the study also found that there were significant opportunities to support community policing in leadership, policies, recruitment, training, supervision, use of data in performance management, and involvement with the community. Most of these recommendations (76 of 79) have been implemented by the department and city. DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 7 Kyle, Texas Management and Operations Study of the Police Department James R. Earp Assistant City Manager 512-262-3924 In this study, the Matrix Consulting Group conducted an operations and management study of the Kyle Police Department with a focus on determining the staffing needs of the Department. The study found the KPD had rapid response times and reasonable proactivity rates for patrol officers. It also found sound management practices and staff focused on making a career with the organization. Recommendations included implementing a power shift during peak call demand periods, increasing the number of Sergeants in patrol, adding an administrative Lieutenant, formalizing the case screening and case management processes in CID and improving the security of the police building and property and evidence room. Midwest City, Oklahoma Police Department Staffing Study Chief Brandon Clabes Police Chief 405-739-1302 In this project the project team developed an immediate and mid-range staffing analysis (5-year planning horizon). Recommendations included adding four (4) patrol staff immediately and adding an average of one staff person per year for four (4) additional years. Improvements in performance management were recommended in making the Department not only more accountable but more proactive as well. The City Council has accepted these recommendations and are working with staff on a phased implementation plan. Lynnwood, Washington Police Department and Detention Services Study (2017, $62,000) Corbitt Loch Project Manager 425-670-5406 The Matrix Consulting Group recently completed this study involving two separate public safety projects: the Lynnwood Police Department and the City’s separate jail operation. Key findings and recommendations included modifying the 12-hour shift program; reducing dedicated traffic enforcement staffing; maintaining patrol and K9 staff levels but formalizing minimum staffing requirements; slightly modifying facility security features to enhance prisoner movement; revising the cost recovery model for out-of-jurisdiction prisoners; and recommending an increase in four positions in the detention facility. 3. Personnel Our proposed team includes our President who heads our Public Safety Practice with over 39 years of police consulting experience. Other staff have comparable experience, several of whom had previous careers as police services managers. Finally, our data analytics team includes the head of that practice. Our proposed team is shown in the following organizational chart: DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 8 2. Summary of Project Team Qualifications and Experience Our team includes no subcontractors. All of our experienced team members are Matrix Consulting Group staff who have worked together regularly on public safety projects. Summary descriptions of each team member are provided below beginning with our proposed project manager. More extensive resumes are provided in the Attachment to this proposal. Richard BradyPresidentProject Manager Ian BradyVice PresidentField Operations Byron PipkinSenior ManagerSpecial Ops Ryan Peterson ConsultantGIS / Data John ScruggsManagerAdministration Greg MathewsSenior ManagerDetectives Devon ClunisManagerChief's Office DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 9 Name / Title Professional Background, Experience, and Education Richard Brady President Project Manager Lead Analyst Mr. Brady has been providing management consulting services to municipalities for 39 years across all governmental functions, including over 250 law enforcement department clients conducting costs and financial analysis, organizational and operational assessments, organizational structure reviews, feasibility studies, technology and equipment reviews, and performance audits. His experience includes recent police department assessments for Arlington, Austin, Fort Worth, Glenn Heights and San Antonio (TX), Berkeley, Hayward, Roseville, Sacramento and San Jose (CA), Raleigh and Asheville (NC), Wichita, Kansas City and Wyandotte County (KS), Kansas City, Raymore and Columbia (MO), Midwest City (OK), DeKalb County (GA), Las Vegas (NV), Albany and Newburgh (NY), Carlisle and Lower Saucon Township (PA); Portland (OR), Omaha (NE), Aurora (CO), Hennepin and Ramsey Counties (MN), Mahwah, Mendham and Lawrence Township (NJ), Arlington (WA), Montpelier and Brattleboro (VT), Lansing (IL), Birmingham (AL) Orange County (FL), and Kauai County (HI). He has a Doctoral Degree from Oxford University and a BA from Cal State, Hayward. Ian Brady Vice President Project Analyst Field Operations, Deployments and Projections Ian Brady is a Vice President with the Matrix Consulting Group as part of our Management Services Division. He has over 7 years of consulting experience. He specializes in public safety and is dedicated to providing analytical support for all of our police, fire, emergency communications and criminal justice system studies. Mr. Brady also developed the firm’s GIS-based analytical tools for analyzing field service workloads and service levels, beat design and efficiency, and alternatives to resource deployment and scheduling. Mr. Brady has recently worked on police management studies for Austin, Fort Worth and Glenn Heights (TX), Berkeley, Hayward, Roseville, Sacramento and San Jose (CA), Raleigh (NC), Wichita (KS), Midwest City (OK), Arlington (WA), Columbia and Kansas City (MO), DeKalb County (GA), Mahwah (NJ), Winnipeg (Canada); Birmingham (AL), Portland (OR), and Kauai County (HI). He received his BA in Political Science from Willamette University. DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 10 Name / Title Professional Background, Experience, and Education Byron Pipkin Senior Manager Project Analyst Special Operations Byron Pipkin is a Senior Manager with the Matrix Consulting Group and has over 32 years of experience as a consultant and a public safety officer (trained as both a police officer and firefighter) through the rank of Deputy Chief in the Sunnyvale Department of Public Safety. During his career he managed every major law enforcement and administrative function, including patrol, investigations, narcotics/vice, internal affairs, records, recruiting and hiring, training, administration, school resources, traffic, crime prevention, emergency preparedness, and SWAT. His recent police analytical experience includes studies for Arlington, Austin, Fort Worth, and San Antonio (TX), Beverly Hills, and Berkeley (CA), DeKalb County (GA), Asheville (NC), Portland (OR), Birmingham (AL), Mahwah (NJ), Columbia (PA), Newburgh (NY), Vancouver and Arlington (WA), Aurora (CO), Pacifica, Peachtree City (GA), Springdale (AR), Perrysburg (OH), Phoenix (AZ), Rio Rancho (NM), Kauai County (HI), and Winnipeg (Manitoba). He is a graduate of the FBI National Academy; BA from San Jose State University in Justice Administration. Devon Clunis Manager Project Analyst Office of the Chief Devon Clunis is a Manager with the Matrix Consulting Group. Devon served 29 years with the Winnipeg Police Service (Canada) where he rose to the rank of Chief. He was the first black police chief in Canada. Devon changed the course of policing in Winnipeg, transitioning it from a reactive enforcement model, to a proactive, community centered model. This changed was adopted by the community and Police Board, which enshrined it in a new Vision and Mission for policing in Winnipeg. This model is now viewed as the most effective way for policing in Canada. He has worked with the firm on police studies for Kansas City (MO), Columbus (OH) and Upper Macungie (PA). He is currently working on our studies for Los Angeles and San Francisco (CA). Devon was president of the Manitoba Association of Chiefs of Police, and was awarded the Lieutenant Governor’s Award for the Advancement of Inter-Religious Understanding in 2017. He is a member of the Board of Directors for The Canadian Police Knowledge Network, and a member of the Poverty Reduction Council of Winnipeg. DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 11 Name / Title Professional Background, Experience, and Education John Scruggs Manager Project Analyst Administration John Scruggs is a Manager with the Matrix Consulting Group. He has a strong background in law enforcement, including having previously served as a Captain for the Portland Police Bureau. He has served in all facets of law enforcement including patrol, investigations, training and administration during his 26-year career. Mr. Scruggs was a member of our police department study teams for Fort Worth and Glenn Heights (TX), Kansas City (KS) and Kansas City (MO), Wichita (KS) and Midwest City (OK) as well as Lower Saucon Township (PA), Riverside, Sacramento and San Jose (CA). Recently, he has provided additional assistance to Lower Saucon Township by acting as their interim police chief and has assisted them in a recruitment for a permanent one. Mr. Scruggs has a Master of Public Administration from Portland State University. He received his Bachelor’s degree in Political Science from Portland State University. Mr. Scruggs has also received mid-management and executive management course certificates from the Oregon Department of Public Safety Standards and Training. Greg Mathews Senior Manager Project Analyst Investigations Greg Mathews is a Senior Manager with the Matrix Consulting Group, and has over 27 years of private and public sector experience, performing as both a senior management consultant and executive manager. As Deputy Director of Auditing for the Los Angeles City Controller’s Office, he managed the day-to-day functions of the Performance Auditing, Follow-up, and Management Assessment sections in the Performance Audit Division for this elected official. He began his public sector career at the Pasadena Police Department. Mr. Mathews has conducted studies of dispatch, law enforcement, fire, and emergency medical response throughout the country, including feasibility studies, organizational and operational reviews, policy and procedure audit, staffing/scheduling practices, implementation of key performance metrics and technology. His recent police department project work includes Sacramento, West Sacramento and San Jose (CA); Midwest City (OK), Arlington (WA), Kansas City (MO), Winnipeg (Canada); Birmingham (AL), Portland (OR), Lynnwood (WA) and Birmingham (AL). He received his BA degree from UC Davis and his MPA degree from the University of Southern California DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 12 Name / Title Professional Background, Experience, and Education Ryan Peterson Consultant Data / GIS Analyst Ryan Peterson is a Consultant with the Matrix Consulting Group, specializing in GIS and data analytics. He has over five years of experience in conducting geospatial analysis for local and regional governments, having previously worked for the City of Portland and City of Beaverton, as well as the Tri-County Metropolitan Transportation District of Oregon (TriMet). Mr. Peterson has worked on police analytical projects for West Sacramento (CA), Mequon (WI) and Sacramento (CA). He holds a BS in Geography/GIS from University of Oregon, as well as a GIS Graduate Certificate from Portland State University, and a certificate in programming from the Epicodus School. Detailed resumes of the project team are provided in the Appendix to this proposal. DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 13 3 Work Plan The section, which follows, presents a detailed description of the analytical tasks we will complete to achieve the study objectives of this Police Department Study. The project plan presented here provides a description of the tasks necessary to conduct a comprehensive study of the Denton Police Department. Because the Department may select only portions of this study to conduct, the price proposal later in this document provides study choices in that event. Prior to presenting that task plan, this proposal describes the background to the project and its scope of work. 1. Project Background and Scope of Work Denton is seeking to have either a comprehensive analysis conducted of the Police Department’s operations and services or one that focuses on selected potions of the Department to determine the current and future staffing needs. The study options, then, include: 1 Conduct of a comprehensive staffing study of the entire Police Department. 2 Conduct of a study of Patrol only. 3 Conduct of a study of Patrol and Criminal Investigations only. The current population of the City is over 138,000 and growth has been strong at about 3.0% per year. The City is facing major growth in the future with the potential for residential population to be over 200,000 within the next 10 years (e.g., Denton Plan 2030). As a ‘social destination community’, the growth has been even greater. Because the City is known for these social amenities and the quality of its service, the ability to maintain this commitment to the community in the future is, in part, a reason for this study effort. DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 14 The Denton Police Department has 232+ personnel in a full-service array for the community, including 171 FTE sworn. Staffing levels have grown over the past 5+ years commensurate with growth in the service population as shown in the following table: The crime environment for the City has shown increases in ‘major crime’ (as defined by the FBI in its Uniform Crime Report). Both violent crimes and property crimes have increased at rates higher than population increases in recent years, as shown below: For this project the City is specifically seeking the following tasks for the Police Department Study: •Develop a comprehensive understanding of police services in the City. • Analyze the operations for police services. • Develop an analysis of current staffing levels and evaluate geographical and temporal deployments. • Evaluate future growth projections and develop an analysis of future staffing needs in the Police Department. DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 15 •Evaluate deployments of staff, particularly in Patrol. This study needs to be conducted in the context of extensive input and interaction with Police Department personnel, as described later in this proposal. 2. Work Plan The task plan, which follows, provides an outline of the steps that the project team could take to conduct and complete this study. Following the task plan is a suggested schedule for completion of the study. Task 1 Initiate the Project and Document Law Enforcement Service Trends and Issues that Led to this Study. The purpose of this first task is to develop a thorough understanding of issues and expectations of all key parties to the study. Completion of this task will include: • Interview the City Manager and, if desired, elected officials. During the course of these interviews, the project team will explore the following: – Attitudes toward current service levels and service responsiveness of the Police Department. =Views toward any unmet law enforcement \related needs. =An understanding of cost of service trends and issues. • Interview the Police Chief and top management in the Denton Police Department. These interviews would review and discuss such issues as the following: – How the Department currently serves the City. – Trends and issues that have arisen over the past few years in providing emergency services in the City. =Service and resource allocation issues facing the departments that could further impact service delivery in the City. We would also interview other department and City representatives at the outset, including the following: • Police collective bargaining group representatives. DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 16 •Human resources and other key internal service department representatives. Finally, this task would also start the process of identifying key data sources. TASK RESULT The result of this task would be a final project work plan reflecting the project team’s updated understanding of the project and development of a weekly schedule and task plan for the project. Task 2 Obtain Employee Perspectives on Issues Relevant to This Study. In order to maximize input to the study and help build a foundation for the analysis, extensive employee input provides key insights into departmental strengths and issues relevant to the study. We propose two approaches: • Interviews will be conducted in each functional area of the department. • Use of an online anonymous employee survey. We expect to conduct many interviews in the Department in order to understand organization and operations but also key issues from the perspective of each. We will also develop an anonymous online employee survey of the department using SurveyMonkey. The survey will provide all employees with the opportunity to provide input into the study, and will elicit responses on topics including: • Staffing needs, workload, and operations management, and organizational issues. • Training, both how new recruits are prepared and annual in service training. • Identification of perceived opportunities for improvement, including through open- ended response questions. The results will be summarized into an interim deliverable that provides the findings and key themes from the tabulated results. The results will be displayed at summary levels only, or grouped, in order to preserve employee confidentiality. The use of these two methods work well together – interviews ensure that we understand operations and issues from the perspectives of the staff performing these roles; surveys allow everyone to participate. DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 17 TASK RESULT The results of the employee survey and focus group meetings will be reviewed with the project steering committee. Upon completion of the project, the summarized results will be made available to all employees as part of the final report. The interviews tie together with the next task of the proposal. Task 3 Document the Police and Department’s Staffing, Organization and Management in Denton. To establish a basis for structuring and comprehensively evaluating the police personnel needs, we will develop a portrait of the Police Department. We will gather and analyze detailed information about the organizational structure, operations and service levels and management systems from the Police Department. In order to understand the system of law enforcement service delivery, we will document the following: • An overview of the service delivery systems in terms of service levels, deployments and scheduling and operational management of these systems. • The organization of the Department and lines of authority that run through it. • The number of staff, by type, authorized in each function of the Police Department. • Workloads and service level performance indicators for each function. • Roles and responsibilities of staff. • Basic and in-service training provided to police officers as well as any cross training among functions. • Recruitment, hiring, promotional and retention programs of the Department. • The technologies in place to facilitate the management of information and effective communications. • Statistics related to attrition (turnover) for the past three years. • Overtime and on-call utilization for the past three years. • Inventory current vehicles and equipment in use by the Department. DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 18 TASK RESULT The data will be profiled in a summary narrative and statistical portrait of law enforcement services in Denton. This important deliverable in the project will be reviewed with the Department to ensure accuracy. Task 4 Identify Key Staffing, Organizational and Operational Issues. By this point in the process, the project team will not only have documented the ‘as is’ state of the Police Department as well as initial issues regarding operations and staffing. It is critical to understand these issues from the unique perspective of Denton’s service environment and service goals. However, comparative insights are also valuable in order to look for improvements based on a comparison with ‘best practices’: The project team will develop a list of staffing, organizational and management issues to use in a diagnostic assessment of the Department. The standards used in this assessment represent the project team’s extensive experience working with police agencies, as well as standards from other organizations (e.g., CALEA, IACP, etc.). TASK RESULT The results of this analysis will be documented in an assessment of issues in the Department. This key interim deliverable would be reviewed with the Police Department and the City. Task 5 Assess Current Police Department’s Staff Resource Needs. The project team will develop a comprehensive analysis of staffing needs for every function of the Department, as well as strategies achieving the best use of existing resources. While different analytical factors and processes are used to determine staffing needs for each function, the project team will examine strategies for deploying, allocating, and managing the operations of personnel around a number of key considerations: • The adequacy of staffing levels to handle workloads and meet service level objectives: – For patrol operations, this includes the ability to meet targets for proactivity and community policing, both at overall and at peak hours in the day. – In investigative functions, this includes whether effective targets are met for caseloads, as well as providing support and services to victims are met. =For the jail, the ability to provide shift coverage for service demands. =For administrative support, the ability to meet ‘best practice’ targets. DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 19 • The ability of staffing levels to support effective operations management, to be expanded upon in the organizational analysis task: – Are spans of control within targeted ranges for individual functions? – Are staffing levels sufficient to meet minimum staffing levels without the frequent use of overtime? – Are priorities and operational decisions data-driven? • Fulfilling the Department’s objectives for community policing, including: – Do recruitment, training, and operations management practices support these philosophies? – Are specialized resources in place to proactively engage and coordinate solutions to issues within individual community areas? The following subsections provide a detailed overview of the project team’s methodology for analyzing the workload and resource needs for patrol, investigative, specialized field and administrative functions. (1) Patrol In patrol, analysis of community-generated workload using computer aided dispatch data is central to this analysis. The project team will develop current service levels and alternative deployment strategies through the following: • Analysis of time used by patrol units to respond to calls for service, including: – Response and travel times by priority level and call classification. – Total spent handling calls by primary and backup units. – Factors and assumptions for other workload factors, such as report writing. • Determination of patrol unit daily and hourly staffing by analyzing net availability factors, such as a leave, training, court attendance, administrative tasks (e.g., briefings, meal breaks, etc.), and turnover. • Analysis of patrol proactivity using the results of the total workload and net availability calculations, in order to determine whether proactive capabilities exist both at an overall level and during key times throughout the day and week. • Evaluation of the current geographic deployment structure, including analysis of inequalities in call workloads by individual area of responsibility. • Analysis of shift schedule effectiveness, as well as opportunities to optimize the current configuration or implement alternatives. DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 20 (2) Investigations The project team will analyze investigative workloads and staffing levels through a process that includes: • Interviews with investigative supervisors and line-level personnel in order to determine case management, and begin the process of data collection. • Extensive data collection in order to document current caseloads and investigative processes, examining operations by the following: – Case assignment and screening. – Management of versus inactive cases. – Average workloads by detective in each investigative unit. – Coordination with patrol and records. – Average time from initial report, assignment of the case, and start of work. – Solvability factors and work priority management. – Division of case types by unit – are investigations too generalized or specialized given workloads, service levels, and investigative outcomes? • For proactive investigative units, analysis focuses on the mission, workload, priority management, and outcomes achieved by each unit. • Adequacy of existing support for core investigative functions, such as: – Specialized electronic crimes specialists, including the use of technologies such as Cellebrite. – Role of crime and intelligence analysts in providing support, as well as how priorities are managed between core and proactive investigations. – Information management and platforms for trend identification and analysis. Based on the caseload analysis by each unit, the project team will develop an analysis of staffing needs for all investigative functions. This analysis includes analysis of case management processes and the organization of investigative functions. (3) Field Support / Special Operations Units outside of core patrol that operate in the field, such as and traffic, crime suppression, among others, be examined through a process that includes the following: • The organization of field resources, including how each unit coordinates with patrol and other areas of the department. • Community policing objectives, coordination, and proactive engagement activities. DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 21 • Analysis of traffic enforcement, focusing on issues such as the following: – Capabilities for dedicated traffic enforcement, and the extent to which patrol participates in these activities. – Workloads and enforcement driven from community complaints, and how these are managed in conjunction with proactive and data-driven approaches to enforcement. – Analytical support and roles in identifying and setting priorities. It is critical to consider each of these functions both independently, but also as within the broader picture of field services, including patrol, in terms of processes for identifying issues and coordinating proactive responses to them. (4) Administrative and Support Services The project team will analyze workloads and staffing needs in all other administrative services functions, including: • Jail services will be examined in the context of the function of the jail as a short- term holding facility and how staff are available to cover shifts safely and without excessive oivertime. • Finance and budget processes, including responsibilities for coordination with the city, grant writing, budgetary analysis, and financial controls. • Professional standards scope of responsibilities and staffing. • Training functions – Career Development, Background and Recruiting – including the nexus between these functions and trends in vacancy rates. • Analysis of Property and Records Management, workloads and staffing needs. The following pages provide examples of the firm’s approaches to analyzing crime, calls for service, and patrol proactivity. Also included in the illustrative mapping are portrayals of beat workload issues and opportunities to better equalize workloads. DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 22 (1) Patrol Proactive Time by Hour and Weekday In the evaluation of Police Department services, analysis of patrol proactivity (or % of uncommitted time) at a detailed level is able to show whether the strategies for deploying resources are able to most efficiently provide resources against variations in workload levels: (2) Incident / Crime Occurrence Trends Analysis of when specific incident types and crimes occur provides insight on whether the right types of resources are deployed at certain times of the day: DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 23 Exhibit A GIS-Based Techniques Used to Analyze Police Service Demands Identification of call hotspots to determine emerging service needs Analysis of population density throughout the jurisdiction DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS 20'6-,13*2',%0-3. %# TASK RESULT The project team will develop an analysis of current resource utilization and needs as well as deployments for the Police Department as an interim deliverable. 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'# #+( '(&)()& (&$) %&$'' (( #*$!*'#%)((&$)#(&*+'#&!$#''+!!',(#'*( #!-'' Task 7 Projection of 10-Year Police Department’s Service Demands and Personnel Resource Needs The unique factors of a community shape the service environment that Police personnel operate in, and as a result, there is not a one-size-fits-all approach to identifying strategic planning. The modeling system we have developed to determine the impacts of development and growth on police service demands is the combined product of using advanced technical capabilities and our experience in working with local government clients. Key aspects of the model employed to create an accurate and defensive model for planning service and personnel needs include the following: Illustrative Factors Considered to Project Future Staffing Needs Geographic Analysis of Service Needs In order to model the effects of the anticipated growth in Denton, it is critical to understand the rates at which existing and similar developments generate workloads and other public safety service needs. Our analysis will utilize a GIS-centered approach to examine geospatial trends in service demand. DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 28 Land Use and Redevelopment Different types of residential, commercial, and industrial zoning spaces have unique impacts on public safety service needs. We will meet with the Denton’s Community Development Department to understand how land is used currently, as well as the configurations of any anticipated development and redevelopment, in order to accurately model how these needs will evolve. The data collected from Planning and other resources will form the basis of our GIS model of how police service needs will evolve over the projection timeframe. Regional Interactions Understanding the context of the community within its surrounding region is essential to forecasting its planning needs. This includes developing an understanding of factors such as the daytime working population and effects on field resource demands. Workload-Based Projections Rather than base projections for future staffing needs on a simple ratio such as officers per capita, our analysis builds staffing needs from how workload is changes – whether driven by calls for service, investigative cases, or reports and administrative workloads for records staff. Data collected for the analysis of projected service and personnel needs includes the following: • CAD data (up to the past three years if current CAD system has been in place for that timeframe) 12a 3a 6a 9a 12p 3p 6p 9p DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 29 • Supporting information for CAD analysis (e.g., unit code and incident type lists, patrol schedules, incident report totals, arrest and booking totals) • UCR/NIBRS (up to the past three years; including location coordinates if data systems allow) • Planning and land use GIS shapefiles (preferably including information such as commercial space, housing unit counts, and other key data) • Information on planned developments, including expected timeframes for completion when possible The project team will collect other publically available data used for the analysis, such as road networks, census data, and geographical features. The results of the service needs and staffing projections will be developed into an interim deliverable that provides comprehensive projections for service and staffing needs for each Police Department function. The projections will be provided at multiple timeframes in order to provide for a more accurate planning process. TASK RESULT The analysis will result in an interim deliverable that comprehensively projects public safety service and staffing needs over the next 10 years for each function of the Police Department. The project team will review the draft deliverable with the steering committee and make revisions as needed. Task 8 Assess the Organizational Structure of the Police Department. In this work task, the study team will continue to document and validate how the Police Department in Denton are organized from the perspectives of staff mixes as well as command and civilian staffing. Strengths of the existing organizational structure, as well as changes in organizational philosophy, will be identified. A number of criteria will be utilized in this analysis, including the following: • Is the Police Department too ‘tiered’ or too ‘flat’ from a command and supervisory staffing perspective? • Are spans of control consistent with organizational complexity and manager responsibilities? • How are responsibility for ancillary duties assigned? DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 30 • To what degree are operational priorities centralized within the organization? • Does the organizational structure facilitate effective operations management between multiple types of field resources? • Are lines of authority and responsibilities clear to all command personnel and organizational units? • How does the organizational structure impact the ability of the Police Department to meet internal and community-based expectations for service levels? TASK RESULT The result of this task would be an analysis of the organizational approaches of the Police Department as well as management and civilian staffing. Task 9 Develop the Final Report and Present the Results of the Study. Once the work tasks noted above have been completed, our findings, conclusions, and recommendations will be documented in the form of a draft and final report to the City together with detailed plans for implementation. The report will include full detailed analysis of the items in the scope of work along with timelines and targets for implementing change and the costs associated with that change. Then project team will leave behind the analytical tools and methodologies for use by Department staff. These analytical tools will allow for the recreation of the analyses conducted in this project as conditions and workloads change in the future. TASK RESULT The results of this task would be draft and final reports which would be reviewed internally prior to making them final. We would be prepared to make a public presentation of the results at a City Council meeting. 3. Project Schedule The table, below, graphically displays the tentative schedule to conduct the Police Department Study. The chart shows the sequencing of each proposed work task, the elapsed time it would take to complete each task. As can be seen from the chart, we are proposing that the study be completed in 20 weeks. DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 31 Week-by-Week Schedule of Project Tasks 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Initiation Employee Input Department Profile Issues Assessment Staffing Analysis Deployment Assessment Staffing Projections Organizational Analysis Final Report DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 32 6 Proposed Cost The proposed costs to conduct the comprehensive study of the Denton Police Department are provided below. As the table shows, we propose to conduct this study for a total price of $92,000, including all professional time costs as well as reimbursable expenses. PM Managers / Sr Managers Consultant Total Hours Cost Project Initiation 8 8 0 16 $3,200 Employee Input 4 4 8 16 $2,400 Department Profile 12 80 16 108 $18,300 Issues Assessment 8 32 0 40 $7,400 Staffing Analysis 12 80 16 108 $18,300 Deployment Assessment 8 32 40 80 $11,400 Staffing Projections 8 24 24 56 $8,400 Organizational Analysis 8 24 0 32 $6,000 Report, Pres. & Training 12 40 8 60 $10,500 Total Hours / Fees 80 324 112 516 Hourly Rate $225 $175 $100 Total Professional Fees $18,000 $56,700 $11,200 $85,900 Project Travel Expenses $6,100 Total Project Cost $92,000 We normally invoice on a monthly basis for time and expenses up to the project contract total. We are open to other invoicing approaches. DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 33 Attachment Project Team Resumes RICHARD P. BRADY President, Matrix Consulting Group Project Manager Background Richard Brady is the Matrix Consulting Group's President. Mr. Brady has been a management consultant to local government for more than 35 years. Prior to joining the Matrix Consulting Group, he was the MAXIMUS national Vice President in charge of its local government consulting practice, and before that the managing partner of the California-based management consulting firm of Hughes, Heiss & Associates. Mr. Brady has conducted numerous studies of every local government function. However, the vast majority of his work is in the law enforcement, criminal justice and public safety areas. In recent years, he has led the firm in its assistance to police departments in implementing 21st Century policing concepts. Experience in Law Enforcement Analysis The following points summarize Mr. Brady's project experience. • Law enforcement management and operations studies covering workload, staffing, service levels, and internal procedures and policies. Clients served include: State Law Enforcement Management and Staffing Studies Alaska Anchorage Arizona Goodyear, Phoenix, Prescott Valley California Alameda County, Anaheim, Berkeley, Butte County, Chula Vista, Citrus Heights, Contra Costa County, Galt, Gilroy, Goleta, Glendale, Kern County, Laguna Hills, Los Angeles, Los Angeles County, Los Gatos, Lynwood, Monrovia, Napa, Ontario, Orange County, Palmdale, Palo Alto, Pittsburg, Poway, Redding, Riverside County, Roseville, San Jose, Pasadena, Patterson, San Bernardino, San Bernardino County, San Mateo County, San Rafael, Santa Ana, Santa Barbara County, Santa Monica, Sonoma County, Sunnyvale and Vernon Colorado Aurora Connecticut Stamford Florida Alachua County, Coral Gables, Jacksonville, Jupiter, North Miami Beach, Orange County, Pasco County, Pinellas County, Port Richey and Venice DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 34 State Law Enforcement Management and Staffing Studies Georgia Americus, Augusta-Richmond County, DeKalb County, Fulton County, Hall County, and Chatham County Kansas Kansas City, Wichita and Wyandotte County Louisiana Alexandria Massachusetts Beverly, Boston, Lawrence, Milford, Mansfield, Burlington, Pelham, Watertown, Wayland, Westwood, Whitman Minnesota Anoka County, Hennepin County and Ramsey County Missouri Kansas City, Columbia, Des Peres and Raymore Nebraska Omaha Nevada Las Vegas Metropolitan Police Department, Elko, Sparks and Reno New Hampshire Portsmouth New Mexico Albuquerque New Jersey Mahwah, Mendham, Lawrence Township, Franklin Township, Montvale, Woodcliff Lake and Park Ridge New York Albany, Carthage, Endicott, Newburgh, Vestal and Briarcliff Manor North Carolina Burke County and Durham Michigan Alpena and Detroit Oklahoma Midwest City Ohio Fairborn Oregon Portland, Clackamas County and Grants Pass Pennsylvania Carlisle, Lower Saucon and York South Carolina Beaufort County, Charleston County, Hilton Head Island, Spartanburg County Tennessee Nashville-Davidson County and Knox County Texas Arlington, Austin, San Antonio, Kyle, Terrell, El Paso, Grand Prairie and Southlake Utah Salt Lake City Vermont Brattleboro and Montpelier DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 35 State Law Enforcement Management and Staffing Studies Virginia Richmond, Leesburg and Loudoun County Washington Arlington, Spokane, Kirkland and Snohomish County Wisconsin Sun Prairie, Milwaukee, Dane County Canada Winnipeg Law Enforcement Program Studies: Mr. Brady has performed a wide variety of studies of law enforcement programs and services. Selected studies have included the following: • Emergency Communications – over 75 studies of existing communications centers (e.g., Monterey County, CA) as well as consolidation alternatives (e.g., San Mateo County, CA). • Personnel policies and procedures studies for Escondido (CA), Danville (VA) and Fluvanna County (VA). Secondary employment policy development for all San Mateo County (CA) police agencies and the Sheriff’s Office. • Regional Law Enforcement Feasibility Studies: Mr. Brady has been involved or managed several law enforcement regionalization studies. These have included the following: - Regionalization Opportunities in Training and Communications for the Boston Metropolitan Area. The Regionalization Commission chose members of this project team to work with over 110 agencies on public safety regional issues. - Law Enforcement Consolidation Feasibility Study for Broome County, New York: All police services have begun to consolidate all support functions (communications, records, information systems, training) as well as shift supervision as a first step to consolidation. - Regional Law Enforcement Feasibility Study for Riverside and San Bernardino County, California Contract Cities: In each study, cities receive contracted law enforcement services from County Sheriff’s Office. Because the philosophy of contracting, costs increased dramatically. - Three Community Police Consolidation Feasibility Study – for Montvale, Woodcliff Lake and Park Ridge (NJ). Education BA, California State University, Hayward Ph.D., Oxford University, United Kingdom DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 36 BYRON K. PIPKIN Senior Manager, Matrix Consulting Group Background Byron Pipkin brings a public safety manager's perspective to the project team. He has thirty-two years of experience in law enforcement and fire service, including fourteen years in management positions in the Sunnyvale Service of Public Safety (CA) – a fully integrated police and fire agency. During his career, he managed every major law enforcement and administrative function, including patrol operations, investigations, narcotics/vice operations, internal affairs, records, recruiting and hiring, training, administration, school resource officers, traffic operations, crime prevention, emergency preparedness, the mobile field force, and the SWAT team. He is also currently an instructor for the California Peace Officer Standards and Training Executive Development Course, teaching a course on effective management of law enforcement. Experience in Police Studies Mr. Pipkin has experience as a lead with the following law enforcement agencies. • Arlington, TX • Arlington, WA • Aurora, CO • Austin, TX • Beverly Hills, CA • Carlisle, PA • Cotati, CA • DeKalb County, GA • Dublin, CA • Galt, CA • Gilroy, CA • Goodyear, AZ • Grants Pass, OR • Gresham, OR • Laguna Hills, CA • La Quinta, CA • Mahwah, New Jersey • Newburgh, NY • Omaha, NE • Phoenix, AZ • Rio Rancho, TX • San Antonio, TX • Springdale, AR • Spokane, WA DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 37 • Vancouver, WA Management Assignments Command of Sunnyvale DPS Special Operations Bureau, 2001-2005 Liaison with the FBI and the Joint Terrorism Task Force 2004-2005 Command of Police Field Operations Bureau, 2000-2001 Special Assistant to the Chief, 1999-2000 Fire Marshal, managed the Fire Prevention Bureau, 1997-1999 Command of Police Field Operations Bureau, 1994-1997 Community Services Bureau, Recruitment and Hiring, Training and Records, 1991-1994 Education Graduate of the FBI National Academy, Quantico, Virginia B.S. in Administration of Justice, California State University, San Jose Professional Certificates P.O.S.T. Management Certificate, 1993 P.O.S.T. Supervisory Certificate, 1986 California Community College Lifetime Teaching Credential, 1983 P.O.S.T. Advanced Certificate, 1980 DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 38 IAN BRADY Vice President, Matrix Consulting Group Background Ian Brady is a Vice President with the Matrix Consulting Group as part of our Public Safety Division. He began with the firm as an intern before joining full-time, and has over 7 years of consulting experience. He specializes in public safety and is dedicated to providing analytical support for all of our police, fire, emergency communications and criminal justice system studies. Mr. Brady also developed the firm’s GIS-based analytical tools for analyzing field service workloads and service levels, beat design and efficiency, and alternatives to resource deployment and scheduling. Experience in Law Enforcement Studies Mr. Brady has experience conducting law enforcement management, staffing and operations studies, including recently for the following clients: Adams County, Colorado Laguna Hills, California Anoka County, Minnesota Lynnwood, Washington Arlington, Washington Midwest City, Oklahoma Austin, Texas Mahwah, New Jersey Berkeley, California Orange County, Florida Birmingham, Alabama Portland, Oregon Carlisle, Pennsylvania Patterson, California Chula Vista, California Raleigh, North Carolina Columbia, Missouri Ramsey County, Minnesota Cooper City, Florida Rancho Cordova, California DeKalb County, Georgia Redding, California Dublin, California Rio Rancho, New Mexico Hanford, California Riverside County, California Hayward, California Rockingham County, New Hampshire Hennepin County, Minnesota Roseville, California Howard County, Maryland Sacramento, California Huntington Beach, California San Jose, California Kansas City, Missouri Shasta County, California Kauai County, Hawaii Suffolk, Virginia Kyle, Texas West Sacramento, California La Quinta, California Wichita, Kansas Lansing, Illinois Winnipeg, Manitoba Laguna Hills, California Wyandotte County, Kansas Education Mr. Brady received his BA in Political Science from Willamette University. DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 39 DEVON CLUNIS Manager, Matrix Consulting Group Background Devon Clunis is a Manager with the Matrix Consulting Group. Devon served 29 years with the Winnipeg Police Service in Manitoba Canada where he rose to the rank of Chief. Devon was the 17th Chief of Police in Winnipeg and the first black Chief of Police in Canadian history. He ventured into the policing arena to set an example for minority youth, and throughout his 29-year career, was fortunate to help lead immense change in Winnipeg, both in terms of crime reduction, but more importantly, cultural and socio-economic inclusion. Devon was able to change the course of policing in Winnipeg, transitioning from a reactive enforcement model, to a proactive, community centered model. This change was adopted by the community and Police Board, which enshrined it in a new Vision and Mission for policing in Winnipeg. This model is now viewed nationally as the most effective way forward for policing in Canada. Devon believes effective policing is foundational to a just and civil society and that transformational police leadership can help a society achieve our human potential; creating communities were “everyone” is safe and healthy. During his tenure, Winnipeg went from being known as “murder capitol” and “crime capital” of Canada, to a city where Canada’s national magazine, MacLeans, declared “a minor miracle” occurred, in terms of the dramatic reduction in crime and increase in community cohesion. He is currently working with the project team on the Kansas City Police Department study. Devon was president of the Manitoba Association of Chiefs of Police, and was awarded the Lieutenant Governor’s Award for the Advancement of Inter-Religious Understanding in 2017. He is a member of the Board of Directors for The Canadian Police Knowledge Network, and a member of the Poverty Reduction Council of Winnipeg. He continues to work with business and civilian groups to advance community safety in Winnipeg, and across Canada. DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 40 JOHN SCRUGGS Manager, Matrix Consulting Group Background John Scruggs is a Manager with the Matrix Consulting Group. He has a strong background in law enforcement, including having previously served as a Captain for the Portland Police Bureau. He has served in all facets of law enforcement including patrol, investigations, training and administration during his 26-year career. In addition to his law enforcement background Mr. Scruggs has extensive experience in the legislative process. He has authored or co-authored five state laws and city ordinances. He received the 2015 partnership award from the Oregon Chiefs of Police Association and the Oregon State Sheriff’s Association for his work on the Oregon Body Worn Camera bill. Mr. Scruggs also served as the Chair of the National Policy Board for the Gang Resistance Education and Training (G.R.E.A.T.) program. Project Experience He has worked with Matrix Consulting Group as internal project manager for the recent Portland Police Bureau (OR) staffing study. His consulting experience includes law enforcement studies for Lower Saucon Township (PA), Kansas City (MO), Kansas City and Wyandotte County (KS), Wichita (KS), San Jose (CA), and Midwest City (OK). Recently, he has provided additional assistance to Lower Saucon Township by acting as their interim police chief and has assisted them in a recruitment for a permanent one. Education Mr. Scruggs has a Master of Public Administration from Portland State University. He received his Bachelor’s degree in Political Science from Portland State University. Mr. Scruggs has also received mid-management and executive management course certificates from the Oregon Department of Public Safety Standards and Training. DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Proposal for a Police Department Study DENTON, TEXAS Matrix Consulting Group Page 41 GREG MATHEWS Senior Manager, Matrix Consulting Group BACKGROUND: Greg Mathews is a Senior Manager in our office in Spokane (WA). He has over 27 years of private and public sector experience, performing as both a senior management consultant and executive manager. He began is public sector career at the Pasadena Police Department later moving to the Public Works’ Parks Division. For nearly fourteen years he has provided public sector consulting services to states, cities, counties, and special districts throughout the U.S., and has completed comprehensive management studies encompassing over 120 operating departments. He has participated as project manager or lead consultant in over 80 consulting engagements, with emphasis in various public safety fields. Public Safety Studies: Conducted studies of dispatch, law enforcement, fire, and emergency medical response throughout the country to include feasibility studies, organizational and operational reviews, policy and procedure audit, staffing/scheduling practices, implementation of key performance metrics and use of information technology. Alameda County (CA) Aurora (CO) Beverly Hills (CA) Burbank (CA) Corvallis (OR) Chula Vista (CA) Dane County (WI) Eastpointe (MI) Glendale (CA) Goleta (CA) Glenn County (CA) Greene County (MO) Inglewood (CA) Jackson County (OR) Kansas City (MO) Kenmore (WA) Laguna Beach (CA) Laguna Nigel (CA) Lake Forest (CA) Long Beach (CA) Los Angeles (CA) Lynnwood (WA) Midwest City (OK) Milwaukee (WI) Mission Viejo (CA) Monterey County (CA) Montville (NJ) Omaha (NE) Orange County (CA) Orange County (FL) Placer County (CA) Reno, Sparks and Washoe Co. (NV) Republic (MO) San Clemente (CA) San Juan Capistrano (CA) San Mateo County (CA) San Rafael (CA) Santa Monica (CA) Sherwood (OR) Simi Valley (CA) South Pasadena (CA) Stamford (CT) Tacoma (WA) Wichita (KS) EDUCATION: Mr. Mathews received his B.A. from UC Davis and M.P.A. degree from USC. DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 DocuSign Envelope ID: 9D5BB7E8-81BC-4BF7-93CF-33BDD2E4CCB4 Certificate Of Completion Envelope Id: 9D5BB7E881BC4BF793CF33BDD2E4CCB4 Status: Completed Subject: Please DocuSign: City Council Contract 7116 - First Amendment PSA Source Envelope: Document Pages: 49 Signatures: 7 Envelope Originator: Certificate Pages: 6 Initials: 1 Suzzen Stroman AutoNav: Enabled EnvelopeId Stamping: Enabled Time Zone: (UTC-06:00) Central Time (US & Canada) 901B Texas Street Denton, TX 76209 suzzen.stroman@cityofdenton.com IP Address: 129.120.6.150 Record Tracking Status: Original 8/27/2019 10:33:04 AM Holder: Suzzen Stroman suzzen.stroman@cityofdenton.com Location: DocuSign Signer Events Signature Timestamp Suzzen Stroman suzzen.stroman@cityofdenton.com Buyer City of Denton Security Level: Email, Account Authentication (None) Completed Using IP Address: 129.120.6.150 Sent: 8/27/2019 10:51:58 AM Viewed: 8/27/2019 10:52:18 AM Signed: 8/27/2019 10:52:18 AM Electronic Record and Signature Disclosure: Not Offered via DocuSign Suzzen Stroman suzzen.stroman@cityofdenton.com Buyer City of Denton Security Level: Email, Account Authentication (None) Completed Using IP Address: 129.120.6.150 Sent: 8/27/2019 11:00:45 AM Viewed: 8/27/2019 11:01:00 AM Signed: 8/27/2019 11:01:01 AM Electronic Record and Signature Disclosure: Not Offered via DocuSign Lori Hewell lori.hewell@cityofdenton.com Purchasing Manager City of Denton Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 129.120.6.150 Sent: 8/27/2019 10:52:20 AM Viewed: 8/27/2019 10:56:22 AM Signed: 8/27/2019 11:02:08 AM Electronic Record and Signature Disclosure: Not Offered via DocuSign Mack Reinwand mack.reinwand@cityofdenton.com City of Denton Security Level: Email, Account Authentication (None)Signature Adoption: Pre-selected Style Using IP Address: 129.120.6.150 Sent: 8/27/2019 11:02:11 AM Resent: 9/3/2019 10:13:28 AM Viewed: 8/28/2019 2:39:06 PM Signed: 9/3/2019 10:37:17 AM Electronic Record and Signature Disclosure: Not Offered via DocuSign Signer Events Signature Timestamp Richard Brady rbrady@matrixcg.net President Matrix Consulting Group, Ltd. Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 73.70.27.105 Sent: 9/3/2019 10:37:20 AM Resent: 9/3/2019 1:24:52 PM Resent: 9/3/2019 1:30:35 PM Viewed: 9/3/2019 1:36:16 PM Signed: 9/3/2019 1:36:25 PM Electronic Record and Signature Disclosure: Accepted: 9/3/2019 1:26:19 PM ID: 54064a91-af67-4667-8018-10ca6319db88 Frank Dixon Frank.Dixon@cityofdenton.com Chief of Police Security Level: Email, Account Authentication (None)Signature Adoption: Drawn on Device Using IP Address: 107.77.201.227 Signed using mobile Sent: 9/3/2019 1:36:29 PM Viewed: 9/3/2019 1:41:05 PM Signed: 9/3/2019 1:42:33 PM Electronic Record and Signature Disclosure: Accepted: 9/3/2019 1:41:05 PM ID: cb5ba26f-ad0b-4a98-99b2-940f06842c65 Cheyenne Defee cheyenne.defee@cityofdenton.com Contract Administrator City of Denton Security Level: Email, Account Authentication (None) Completed Using IP Address: 129.120.6.150 Sent: 9/3/2019 1:42:36 PM Viewed: 9/30/2019 3:55:27 PM Signed: 9/30/2019 3:55:51 PM Electronic Record and Signature Disclosure: Not Offered via DocuSign Todd Hileman Todd.Hileman@cityofdenton.com City Manager City of Denton Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 129.120.6.150 Sent: 9/30/2019 3:55:56 PM Viewed: 9/30/2019 4:17:04 PM Signed: 9/30/2019 4:17:12 PM Electronic Record and Signature Disclosure: Accepted: 7/25/2017 11:02:14 AM ID: 57619fbf-2aec-4b1f-805d-6bd7d9966f21 Rosa Rios Rosa.Rios@cityofdenton.com City Secretary Security Level: Email, Account Authentication (None)Signature Adoption: Pre-selected Style Using IP Address: 129.120.6.150 Sent: 9/30/2019 4:17:16 PM Viewed: 9/30/2019 7:38:01 PM Signed: 9/30/2019 7:38:34 PM Electronic Record and Signature Disclosure: Accepted: 9/30/2019 7:38:01 PM ID: 688a3106-63b6-4023-9603-4a937a33b046 In Person Signer Events Signature Timestamp Editor Delivery Events Status Timestamp Agent Delivery Events Status Timestamp Intermediary Delivery Events Status Timestamp Certified Delivery Events Status Timestamp Carbon Copy Events Status Timestamp Cheyenne Defee cheyenne.defee@cityofdenton.com Contract Administrator City of Denton Security Level: Email, Account Authentication (None) Sent: 8/27/2019 10:52:21 AM Electronic Record and Signature Disclosure: Not Offered via DocuSign Sherri Thurman sherri.thurman@cityofdenton.com City of Denton Security Level: Email, Account Authentication (None) Sent: 8/27/2019 10:52:21 AM Electronic Record and Signature Disclosure: Not Offered via DocuSign Jane Richardson jane.richardson@cityofdenton.com Assistant City Secretary City of Denton Security Level: Email, Account Authentication (None) Sent: 9/30/2019 3:55:54 PM Electronic Record and Signature Disclosure: Not Offered via DocuSign Shanika Mayo Shanika.Mayo@cityofdenton.com Security Level: Email, Account Authentication (None) Sent: 9/30/2019 7:38:38 PM Electronic Record and Signature Disclosure: Not Offered via DocuSign Witness Events Signature Timestamp Notary Events Signature Timestamp Envelope Summary Events Status Timestamps Envelope Sent Hashed/Encrypted 9/30/2019 7:38:38 PM Certified Delivered Security Checked 9/30/2019 7:38:38 PM Signing Complete Security Checked 9/30/2019 7:38:38 PM Completed Security Checked 9/30/2019 7:38:38 PM Payment Events Status Timestamps Electronic Record and Signature Disclosure ELECTRONIC RECORD AND SIGNATURE DISCLOSURE From time to time, City of Denton (we, us or Company) may be required by law to provide to you certain written notices or disclosures. 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