Exhibit 1 - Agenda Information SheetCity of Denton
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AGENDA INFORMATION SHEET
DEPARTMENT: Procurement & Compliance
CFO: Antonio Puente, Jr.
DATE: December 17, 2019
SUBJECT
Consider adoption of an ordinance of the City of Denton, a Texas home-rule municipal corporation,
authorizing the City Manager, or his designee, to utilize a contract through the City of Frisco Contract
Number RFP #1303-035, for Healthcare Consulting Services regarding transparent pricing and quality
metric for City of Denton employees; providing the expenditure of funds therefor; and providing an
effective date (File 7250 – awarded to Alight Solutions, LLC, at the rate of $4.50 per employee per month,
in the three (3) year not-to-exceed amount of $250,000).
INFORMATION /BACKGROUND
The City of Denton has utilized the services of Alight Solutions, LLC (formerly Compass Professional
Health Services) since January 1, 2017. Alight provides employee benefit concierge services that help our
employees and their dependents navigate the complexities of employee benefits.
While we want our employees to become better stewards of their health, and to make more informed
healthcare decisions, employees can become overwhelmed with the various “tools” (800 numbers, web
portals, etc.) that are available to them. As health plans push more costs and more responsibilities onto the
plan participants, it is imperative that our employees become “active” consumers of healthcare.
Unfortunately, the reality is that most employees need help understanding the nuances of healthcare
services, health plan provisions, physician evaluators, cost calculators, etc. Some studies suggest that while
all health plans have these important and valuable tools available to plan members, only 2% of covered
people actually take advantage of them.
Alight provides employee benefit concierge services to over 2,000 companies, like Southwest Airlines and
Atmos Energy, as well as 23 other cities in the Dallas-Fort Worth area. Alight helps our employees, and
their families, make smarter healthcare decisions, while simplifying the administrative functions within the
healthcare system. Alight can help employees find the highest quality and most cost-effective physicians,
facilities, and medications, while connecting employees to the various healthcare programs and services
that are available to them within our health plan. Additionally, Alight can help employees review the various
bills and Explanation of Benefits (EOB’s) to ensure that they are being billed appropriately, and that the
plan is paying appropriately…and can even help set up appointments for them.
Alight serves as an employees’ single point of contact to answer benefit related questions and to guide them
to the right providers, facilities, medications, and programs. The Alight Health Pro becomes an extension
of our current benefits staff and of our healthcare third-party administrator, United Healthcare. The Health
City Hall
215 E. McKinney Street
Denton, Texas
www.cityofdenton.com
Pro helps take some of the burden of managing the healthcare system off of our employees’ shoulders, so
that they can focus on providing outstanding services to the citizens of Denton.
Since January 1, 2017, the concierge services have been accessed nearly 1,200 times by 400 households.
The majority of the requests were for cost estimates for services and doctor recommendations. Each of these
interactions had a direct impact on total health care cost to both the employee and the City. Alight surveys
show that 98% of employees and dependents are satisfied with the services they received. Alight estimates
the interactions with our employees and dependents have saved the City approximately $690,000.
On May 7, 2019, the City of Frisco awarded a contract to Alight Solutions LLC, which includes general
beneficiary information, coordination of care, instruction regarding benefits available, consulting regarding
healthcare benefits and available providers, consulting regarding cost efficiencies, medical record collection
and charting, and provider bill review. The City of Denton has an Interlocal Agreement in place with the
City of Frisco, therefore staff recommends utilizing Frisco’s contract for the purchase of this service.
The per employee per month (PEPM) cost for this service has remained the same from when the City
originally procured it in 2016.
Pricing obtained through the City of Frisco has been competitively bid and meets the statutory requirements
of Texas Local Government Code 271.102.
PRIOR ACTION/REVIEW (COUNCIL, BOARDS, COMMISSIONS)
On April 1, 2013, Council approved the interlocal agreement with the City of Frisco (Ordinance 2016-291).
RECOMMENDATION
Award a contract with Alight Solutions, LLC, for Healthcare Consulting Services regarding transparent
pricing and quality metric for City of Denton employees, in a three (3) year not-to-exceed amount of
$250,000.
PRINCIPAL PLACE OF BUSINESS
Alight Solutions, LLC
Lincolnshire, IL
ESTIMATED SCHEDULE OF PROJECT
This is a three (3) year contract.
FISCAL INFORMATION
This service will be funded out of the Health Insurance Fund, 850500.6705.0001. The budgeted amount for
this item is $250,000.
EXHIBITS
Exhibit 1: Agenda Information Sheet
Exhibit 2: Fee Components
Exhibit 3: LLC Members
Exhibit 4: Ordinance
Respectfully submitted:
Lori Hewell, 940-349-7100
Purchasing Manager
For information concerning this acquisition, contact: Linda Kile, 940-349-8388.
Legal point of contact: Mack Reinwand at 940-349-8333.