Exhibit 1 - Agenda Information Sheet
City of Denton
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AGENDA INFORMATION SHEET
DEPARTMENT: Procurement & Compliance
ACM: David Gaines
DATE: October 25, 2021
SUBJECT
Consider adoption of an ordinance of the City of Denton, a Texas home-rule municipal corporation,
authorizing the City Manager to execute a contract with GTS Technology Solutions, Inc., through the
Department of Information Resources (DIR) Cooperative Purchasing Network Contract No. DIR-CPO-
4526, for Information Technology staff augmentation services for the Technology Services Department;
providing for the expenditure of funds therefor; and providing an effective date (File 7434 – awarded to
GTS Technology Solutions, Inc., for one (1) year, with the option for two (2) additional one (1) year
extensions, in the total three (3) year not-to-exceed amount of $470,120.00).
INFORMATION/BACKGROUND
The Technology Services Department (TS) is seeking a contract for IT specific temporary labor. The core
service that TS provides to the City of Denton is the help desk. Unfortunately, this is a high turn-over entry-
level position in TS. Vacancies on this critical team can happen spontaneously and require several months
to backfill, but the phones continue to ring, and the emails, instant messages, walk-ins, and tickets continue
to roll in during that time. TS would like the ability to bring in temporary labor when the team is short-
staffed. Similarly, our application support team is relied upon for an ever-increasing number of software
applications in use throughout the City, and ideally, temporary labor can be used for vacancies on this team
as well. The other core need is in our infrastructure network team. There are many maintenance and
enhancement projects that may need very specific skillsets in certain network components and system types.
In addition to utilizing temporary staff to keep the City’s equipment and software running when we are
short-staffed, TS will occasionally need temporary skilled labor for projects that require expertise we don’t
have on staff. A great example of this is the upcoming 311 CRM software implementation which may need
specific skilled technical labor that we may not have available on staff. Additionally, backfilling is a
continuity best practice where existing permanent technical staff would implement and train on new
systems, while contract staff, from a contract such as this, would be brought in to support existing software
to manage workload instead of both tasks being responsible by our permanent staff.
The contract we have selected was enacted by the Texas Department of Information Resources (DIR) for
IT specific temporary labor. This contract has 71 different IT positions, across 11 functional areas including
help desk, and application support. For each position, the contract provides different levels of experience
and skills at various prices. TS staff, through a process of elimination, selected GTS Technology Solutions
out of the 161 vendors that are registered with DIR to provide labor services under this contract.
City Hall
215 E. McKinney Street
Denton, Texas
www.cityofdenton.com
One alternative to utilizing this cooperative contract was to conduct a formal solicitation. Given that the
state contract includes a comprehensive 161 vendors, there is likely very little value in redoing this work
again. Another alternative is to utilize resources from other TS divisions to cover vacancies on the help desk
team. However, this is an expensive way to accomplish these tasks and reduces the service level of other
TS divisions. This contract will allow TS the ability to address staffing issues, instead of shifting the
problem to another team.
Project Description Estimated 3-Year Expenditure
Estimated Costs Year 1 $135,000
Estimated Costs Year 2 $135,000
Estimated Costs Year 3 $135,000
Contingency for additional hours $ 65,120
Total NTE Amount $470,120
Pricing obtained through the Department of Information Resources (DIR) Cooperative Purchasing Network
has been competitively bid and meets the statutory requirements of Texas Local Government Code 271.102.
PRIOR ACTION/REVIEW (COUNCIL, BOARDS, COMMISSIONS)
On January 28, 2020, Council approved the interlocal agreement with the Department of Information
Resources Purchasing Network (Ordinance 20-196).
RECOMMENDATION
Award a contract with GTS Technology Solutions, Inc., for Information Technology staff augmentation
services for the Technology Services Department, in a one (1) year, with the option for two (2) additional
one (1) year extensions, in the total three (3) year not-to-exceed amount of $470,120.
PRINCIPAL PLACE OF BUSINESS
GTS Technology Solutions, Inc.
Austin, TX
ESTIMATED SCHEDULE OF PROJECT
This is an initial one (1) year contract with options to extend the contract for two (2) additional one (1) year
periods, with all terms and conditions remaining the same. This DIR contract expires August 31, 2024.
FISCAL INFORMATION
These products and services will be funded through the Technology Services Operating Budget on an as-
needed basis. The City will only pay for services rendered and is not obligated to pay the full contract
amount unless needed.
EXHIBITS
Exhibit 1: Agenda Information Sheet
Exhibit 2: NTE Rates for DIR-CPO-4526
Exhibit 3: Ordinance and Contract
Respectfully submitted:
Lori Hewell, 940-349-7100
Purchasing Manager
For information concerning this acquisition, contact: Leisha Meine, 940-349-7823.
Legal point of contact: Marcella Lunn at 940-349-8333.