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Exhibit 2 - Pricing EvaluationVerint Americas Inc., dba Verint Systems Inc. Catalyst Consulting Group, Inc. Rock Solid Technologies, Inc Motorola Solutions Incapsulate LLC Speridian Technologies LLC Stellar Services, Inc.Accenture Cloud Navigator, Inc. TTEC Digital, LLCSanta Clara, CA Chicago, IL Austin, TX Dallas, TX Washington, WA Rockville, MD New York, NY Austin, TX Tallahassee, FL Englewood, CA Item #Standard Criteria 1 Delivery/Project Schedule - 10%7.69 6.15 6.31 7.54 6.15 4.92 4.15 5.08 6.62 4.92 2 Compliance with Specifications - 30%23.54 24.00 17.54 22.15 17.54 15.23 15.69 16.62 15.69 15.69 3 Probable Performance - 30%24.46 22.15 19.38 23.08 22.15 12.92 11.54 15.69 14.77 11.08 4 Price, Total Cost of Ownership - 30%18.60 13.25 21.93 12.11 18.25 29.85 30.00 12.20 5.46 5.66 74.29 65.56 65.16 64.88 64.10 62.93 61.38 49.58 42.54 37.35 $1,086,114.00 $1,524,384.00 $921,000.00 $1,668,342.00 $1,106,642.50 $676,843.23 $673,383.00 $1,656,000.00 $3,699,800.00 $3,567,500.00 Item #Standard Criteria Verint Americas Inc., dba Verint Systems Inc. Rock Solid Technologies, Inc Catalyst Consulting Group, Inc. Incapsulate LLC Motorola Solutions 1 User Experience - 20%17.33 15.33 14.67 14.67 12.00 2 Operational & Business Process Improvement - 20%18.33 14.00 14.00 14.00 13.33 3 Consolidation of Business Processes & Systems - 15%12.50 10.75 10.75 10.50 9.00 4 Schedule and Implementation - 10%8.33 7.00 6.67 5.83 7.17 5 Maintenance & Support - 10%8.83 7.00 6.67 6.33 7.83 6 Potential for Future Growth & Enhancement - 10%9.00 6.83 6.67 6.67 7.00 7 Integration Development - 10%9.17 7.83 7.17 6.17 6.00 8 Price, Total Cost of Ownership - 5%4.11 5.00 3.02 4.16 2.76 87.61 73.75 69.60 68.33 65.09 $1,121,124.95 $921,000.00 $1,524,384.00 $1,106,642.50 $1,668,342.00 Total Score: Total Bid Amount: Round 2 - Demo Interviews Round 1 - Proposal Evaluation Exhibit 2 RFP 7446 - Pricing Evaluation for 311/CRM Services Respondent's Business Name: Principal Place of Business (City and State): Total Score: Total Bid Amount: