6952 - Amendment 3 Executed
Docusign Transmittal Coversheet
File Name
Purchasing Contact
Contract Expiration
DocuSign Envelope ID: 11167274-397A-4EAC-8560-3C8F392156EC
Crystal Westbrook
AUGUST 3, 2022
UTILITY BILLING SYSTEM-AMENDMENT 3
6952FILE
Procurement & Compliance
901 B Texas St., Denton, TX 76209 (940) 349-7100
OUR CORE VALUES
Integrity Fiscal Responsibility Inclusion Transparency Outstanding Customer Service
August 2, 2022
Sean Sykes
N. Harris Computer Corporation
1 Antares Drive, Suite 400
Ottawa, ON CAN K2E8C4
KMcKernan@harriscomputer.com
Ref: File 6952 Utility Billing System, (3rd Amendment)
Sean Sykes:
The City of Denton (COD) has reviewed and accepts the addition of the following new line items to
contract 6952 with your firm listed in Exhibit 1.
All terms and conditions of the contract shall apply. If your firm is in agreement, please sign and
return this letter to my attention. Signatures transmitted electronically shall have the same effect as
the delivery of original signatures.
We look forward to future business with your firm.
Regards,
___________________________ ___________________________
Crystal Westbrook Sean Sykes
Procurement, City of Denton N. Harris Computer Corporation
DocuSign Envelope ID: 11167274-397A-4EAC-8560-3C8F392156EC
www.northstarutilities.com
Support Call 2018827
Date: June 13, 2022 Support Call: 2018827
Customer: City of Denton, TX Department: NS-PS
Attention: Rita Herrera Fixed Price: $15,939
Services Description: The City of Denton’s (Denton) Water Meter Shop’s core function is to facilitate
accurate customer metering to apply to customer billing. The Water Meter Shop utilizes Cityworks to
manage maintenance activities and account for their work. An integration between Cityworks and
NorthStar will streamline the process of requesting, scheduling, and reporting on individual incidents
which require inter-departmental communication. The resulting process will decrease response time
on all water-meter-related billing issues, improve billing accuracy by removing opportunities for
human error, and reduces cost by lowering staff time required to communicate requests
Scope of Work:
In order to properly scope this integration between the NorthStar CIS and CityWorks Workforce
Management system, NorthStar will conduct the following:
• Project Management
• 2 days remote Discovery session with the NorthStar Solution Architect
o During the review the NorthStar Solution Architect will work with Denton Subject
Matter Experts, as well as a CityWorks Consultant to discuss the desired integration
functionality. This will be documented and discussed in order to define a viable solution
for accurate definition and estimation.
• 2 days technical scoping of the solution
o Working with the Solution Architect, the NorthStar Technical Architect will conduct a
review of the requirements as well as the existing code base to determine the best
solution for Denton. Findings will be included in the Discovery document noted below.
• 2 days documentation of the Discovery sessions
o The Discovery Document details the information gathered during the remote review.
Agreed upon functionality will be presented with high-level schedules and a proposed
method of completing the task.
• A Discovery Follow Up Call to discuss detailed recommendations and plans
o Upon review of the delivered Discovery Document, the NorthStar Solution Architect will
conduct a follow up call to discuss the document and the recommended solution.
EXHIBIT 1
DocuSign Envelope ID: 11167274-397A-4EAC-8560-3C8F392156EC
www.northstarutilities.com
Support Call 2018827
Approach:
Please speak to your account manager regarding scheduling for this project. Should additional time be
required to complete this project at any time, you will be notified and asked for your approval in
advance of NorthStar completing the incremental work.
Assumptions:
• Denton to ensure the appropriate resources are available to work with NorthStar resources
while remote. It is expected that the individuals identified will have experience in the day-to-day
operations and will work closely with the consultants to resolve issues, requests or squestions as
required.
• Quote is based on a standard 8 hour work day. If there are any changes to the hours required,
scope or our understanding of the scope, the price is subject to change.
• The consultants will work on Denton premises and will have ready access to appropriate
personnel in the user departments and to the technical documentation associated with the
systems.
Acceptance Terms:
The work contained within this document is deemed completed and accepted once the Discovery
document has been received by Denton.
Price:
This is a fixed price quote based on the scope described above. An additional amount equal of 5% of the
total fees billed have been included in the fee charged to cover technology, communication and
administrative costs. If there are material changes to the scope or our understanding of the scope, the
price is subject to change.
Any additional scope will be charged at the standar NorthStar hourly rate of $230.
Price excludes any applicable taxes.
Quote is valid for 60 days.
DocuSign Envelope ID: 11167274-397A-4EAC-8560-3C8F392156EC
www.northstarutilities.com
Support Call 2018827
Payment Terms:
This quotation will require a 50% deposit on signing, before any work will begin. Payment milestones to
be invoiced as follows:
• 50% on contract signature
• 35% on delivery of remote Discovery Review
• 15% on delivery of Discovery Document
Invoices are payable pursuant to the terms of the Texas Prompt Payment Act and existing agreements
and practices between the parties.
Termination:
Unless NorthStar and/or the City of Denton exercises its right to terminate this quote due to material
breach or default, NorthStar must provide, and Denton must purchase, services from NorthStar for the
items defined within this quote.
If Denton and/or NorthStar exercises its right to terminate this quote due to material breach or default,
or Denton /or NorthStar terminates this quote without cause,
Denton obligation includes the following:
1. Provide notice of 10 calendar days for termination without cause;
2. Return the Software to NorthStar and certify, under the hand of a duly authorized officer of
the Organization, that all copies of the Software or any part thereof, in any form, within the
possession or control of the Organization have been returned to NorthStar. (if applicable)
3. Complete payment for services performed and expenses incurred prior to
termination including:
a. Any amounts previously invoiced but unpaid;
b. Fees for services performed through the termination date which has not been
invoiced; and
c. Any pre-approved Travel and Living costs.
NorthStar’s obligation includes the following:
1. Provide notice of 10 calendar days for termination without cause;
Under no circumstances shall NorthStar be liable for any special, indirect, consequential, punitive or
incidental damages of any kind and shall not be liable for loss of profits, works stoppage, system failure
or malfunction, loss of data or any other damages or losses in connection with this statement of work,
even if NorthStar has been advised of the possibility of such damages. In any event, NorthStar shall not
be liable to pay any amount, in the aggregate, that is greater than the fees received by NorthStar under
this statement of work.
DocuSign Envelope ID: 11167274-397A-4EAC-8560-3C8F392156EC
www.northstarutilities.com
Support Call 2018827
Appropriations:
NorthStar acknowledges and agrees that the awarding or continuation of this contract is dependent upon the
availability of funding. The City of Denton’s payment obligations are payable only and solely from funds
appropriated and available for this contract. The absence of appropriated or other lawfully available funds shall
render the contract null and void to the extent funds are not appropriated or available and any deliverables
delivered but unpaid shall be returned to NorthStar. The City of Denton will not incur a debt or obligation to pay
NorthStar any amounts the City of Denton does not have the current funds available to pay.
Acceptance:
A signature below will serve as authorization to proceed with this quotation. Please sign and return this
document by email to Paven Sekhon at PSekhon@northstarutilities.com .
□ Approval to Proceed
Please provide both an authorized signature for sign off on this quotation, and a technical contact where we
should be directing Technical Issues.
_________________________ _________________________ __________________
Print Name (Authorized signature) Signature Date
_________________________ _________________________ __________________
Name (Technical Contact) e-mail Phone Number
□ Declined
If you do not wish to proceed with this work, please check one of the boxes below by way of an
explanation, and we will update our records accordingly.
□ No longer required □ Work completed internally □ Work around created
□ Insufficient funds at this time □ Cost is prohibitive □ Other
DocuSign Envelope ID: 11167274-397A-4EAC-8560-3C8F392156EC
www.northstarutilities.com
Support Call 2071380
Date: 5/26/2022 Support Call: 2071380
Customer: DENTON Department: NS-Support Services
Attention: Rita Herrera Fixed Price: $2898
Services Description: DENTON would like a Tertiary Export File Creation created to accomodate
SENSUS autoread AMI water meters, SENSUS format below:
Scope of Work:
• NorthStar will create a CUSTOM TERTIARY EXPORT FILE TRANSLATION PROGRAM as specified in
the Services Description.
• Provide support during testing of this custom mod.
• Promote changes to LIVE
Assumptions:
• NorthStar User documentation is not considered part of this effort. If DENTON would like
NorthStar to create site-specific documentation additional effort will need to be quoted.
• All project activities to be performed remotely, unless otherwise requested.
• DENTON will provide the appropriate remote access to its network, facilities, and systems as
may be required to perform activities from one of NorthStar’s locations. NorthStar shall abide by
all rules and directions of DENTON when accessing DENTON’s network, facilities or systems.
• Upon deployment of the custom modification into NorthStar TEST, DENTON will have thirty (30)
calendar days for acceptance testing, during which time, issues reported within the 30 days will
be resolved at no charge provided they are part of the original scope of work. At that time the
custom modification will be promoted to the production environment on agreement from
DENTON. All changes or issues reported after 30 days will be considered billable, unless a prior
DocuSign Envelope ID: 11167274-397A-4EAC-8560-3C8F392156EC
www.northstarutilities.com
Support Call 2071380
arrangement or extension to the acceptance period is made. If the testing period extends past
30 calendar days there will be an additional charge to move the modification into Production
unless a prior arrangement or extension has been agreed upon
• DENTON resources will be available as required for User Acceptance testing. It is expected that
the individuals identified will have experience in the day-to-day operations and will work closely
with the NorthStar Consultant to resolve issues as required. The main purpose for this
interaction is to provide a quick and consistent response to procedural issues so that the
NorthStar Consultant is not required to contact a large number of Users.
• Should DENTON require any data refreshes of the NorthStar TEST system throughout testing
they will need to coordinate the refresh with NorthStar to ensure none of the configuration
work is overwritten in error. If a refresh occurs without NorthStar’s prior knowledge and set ups
need to be restored a change order will be issued for the additional effort to do so.
Approach:
Upon receipt of this signed document, the following steps will be taken:
• Work will be scheduled to commence approximately 60 days from receipt of approval.
• Client will be contacted to inform them of the scheduled date of their work and the estimated
time frame for when they will be required for testing.
• Changes will be made in TEST and testing support will be provided to the customer prior to
moving to LIVE.
Should additional time be required to complete this project at any time, you will be notified and asked
for your approval in advance of NorthStar completing the incremental work.
You will be contacted by the NorthStar Support Analyst assigned to your support call once the custom
modification is ready for testing.
Acceptance Terms:
The work contained within this document is deemed completed and accepted if one of these criteria is
met:
• The modification is moved to the Live environment upon customer approval
• 30 days has elapsed from delivery of the modification into the customer TEST environment
Note: Any items requiring support following acceptance of this work should be logged through the
Support Desk.
DocuSign Envelope ID: 11167274-397A-4EAC-8560-3C8F392156EC
www.northstarutilities.com
Support Call 2071380
Price:
This is a fixed price quote based on the scope described above. An additional amount equal to 5% of the
total fees billed have been included in the fee charged to cover technology, communication and
administrative costs. If there are material changes to the scope or our understanding of the scope, the
price is subject to change.
Any additional scope will be charged at the current NorthStar Services rate.
Price excludes any applicable taxes.
Invoices are payable upon receipt.
Quote is valid for 60 days from date of delivery. After 60 days the quote will be considered expired and
would need to be reassessed and re-quoted if still required.
Payment Terms:
This quotation will require a 100% deposit on signing, before any work will begin. Invoice is payable upon
receipt.
* Maintenance:
• 100% is due 30 days after software installation to a non-production environment.
Termination:
Unless NorthStar and/or DENTON exercises its right to terminate this quote due to material breach or
default, NorthStar must provide, and DENTON must purchase, services from NorthStar for the items
defined within this quote.
If DENTON and/or NorthStar exercises its right to terminate this quote due to material breach or
default, or DENTON and/or NorthStar terminates this quote without cause,
DENTON’s obligation includes the following:
1. Provide notice of 10 calendar days for termination without cause;
1. Return the software to NorthStar and certify, under the hand of a duly authorized officer of
the Organization, that all copies of the Software or any part thereof, in any form, within the
possession or control of the Organization have been returned to NorthStar. (if applicable)
2. Complete payment for services performed and expenses incurred prior to
termination including:
a. Any amounts previously invoiced but unpaid;
b. Fees for services performed through the termination date which has not been
invoiced; and
DocuSign Envelope ID: 11167274-397A-4EAC-8560-3C8F392156EC
www.northstarutilities.com
Support Call 2071380
c. Any approved travel and living costs.
NorthStar’s obligation includes the following:
1. Provide notice of 10 calendar days for termination without cause;
Acceptance:
A signature below will serve as authorization to proceed with this quotation. Please sign and return this
document by email to: NorthStarSupportQuotes@harriscomputer.com or attach to original support
ticket.
□ Approval to Proceed
Please provide both an authorized signature for sign off on this quotation, and a technical contact where we
should be directing Technical Issues.
_________________________ _________________________ __________________
Print Name (Authorized signature) Signature Date
_________________________ _________________________ __________________
Name (Technical Contact) e-mail Phone Number
□ Declined
If you do not wish to proceed with this work, please check one of the boxes below by way of an
explanation, and we will update our records accordingly.
□ No longer required □ Work completed internally □ Work around created
□ Insufficient funds at this time □ Cost is prohibitive □ Other
DocuSign Envelope ID: 11167274-397A-4EAC-8560-3C8F392156EC
Certificate Of Completion
Envelope Id: 11167274397A4EAC85603C8F392156EC Status: Completed
Subject: ***Purchasing Approval*** 6952-Amendment 3
Source Envelope:
Document Pages: 10 Signatures: 2 Envelope Originator:
Certificate Pages: 6 Initials: 0 Crystal Westbrook
AutoNav: Enabled
EnvelopeId Stamping: Enabled
Time Zone: (UTC-06:00) Central Time (US & Canada)
901B Texas Street
Denton, TX 76209
crystal.westbrook@cityofdenton.com
IP Address: 198.49.140.104
Record Tracking
Status: Original
8/2/2022 10:10:03 AM
Holder: Crystal Westbrook
crystal.westbrook@cityofdenton.com
Location: DocuSign
Signer Events Signature Timestamp
Crystal Westbrook
crystal.westbrook@cityofdenton.com
Senior Buyer
City of Denton
Security Level: Email, Account Authentication
(None)
Completed
Using IP Address: 198.49.140.104
Sent: 8/2/2022 10:12:14 AM
Viewed: 8/2/2022 10:12:23 AM
Signed: 8/2/2022 10:16:10 AM
Electronic Record and Signature Disclosure:
Not Offered via DocuSign
Sean Sykes
ssykes2@harriscomputer.com
Vice President Sales
Security Level: Email, Account Authentication
(None)Signature Adoption: Drawn on Device
Using IP Address: 174.112.160.105
Sent: 8/2/2022 10:16:11 AM
Resent: 8/9/2022 2:16:35 PM
Resent: 8/22/2022 10:22:00 PM
Viewed: 8/23/2022 11:18:31 AM
Signed: 8/23/2022 12:15:01 PM
Electronic Record and Signature Disclosure:
Accepted: 8/3/2022 3:21:21 PM
ID: 03161430-b750-442e-9f46-890b62150737
Crystal Westbrook
crystal.westbrook@cityofdenton.com
Senior Buyer
City of Denton
Security Level: Email, Account Authentication
(None)
Signature Adoption: Pre-selected Style
Using IP Address: 198.49.140.104
Sent: 8/23/2022 12:15:02 PM
Viewed: 8/23/2022 12:18:55 PM
Signed: 8/23/2022 12:19:09 PM
Electronic Record and Signature Disclosure:
Not Offered via DocuSign
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Editor Delivery Events Status Timestamp
Agent Delivery Events Status Timestamp
Intermediary Delivery Events Status Timestamp
Certified Delivery Events Status Timestamp
Carbon Copy Events Status Timestamp
Carbon Copy Events Status Timestamp
Annie Bunger
annie.bunger@cityofdenton.com
Security Level: Email, Account Authentication
(None)
Sent: 8/23/2022 12:19:11 PM
Electronic Record and Signature Disclosure:
Accepted: 8/22/2022 6:39:14 AM
ID: 5bb47e57-4b8d-48df-9f93-4ec29141b09a
Casey Bowles
casey.bowles@cityofdenton.com
Security Level: Email, Account Authentication
(None)
Sent: 8/23/2022 12:19:11 PM
Electronic Record and Signature Disclosure:
Accepted: 8/17/2022 7:45:01 PM
ID: 756b0c5b-d73d-4039-a4f9-59f6dcecde4e
James Gideon
James.Gideon@cityofdenton.com
Security Level: Email, Account Authentication
(None)
Sent: 8/23/2022 12:19:11 PM
Electronic Record and Signature Disclosure:
Accepted: 8/19/2022 5:52:11 PM
ID: 477f79c0-5a6e-4654-844a-118e0d26bc5c
Liz Corbello
liz.corbello@cityofdenton.com
Assistant Buyer
City of Denton
Security Level: Email, Account Authentication
(None)
Sent: 8/23/2022 12:19:11 PM
Electronic Record and Signature Disclosure:
Not Offered via DocuSign
Cheyenne Defee
cheyenne.defee@cityofdenton.com
Procurement Administration Supervisor
City of Denton
Security Level: Email, Account Authentication
(None)
Sent: 8/23/2022 12:19:11 PM
Electronic Record and Signature Disclosure:
Not Offered via DocuSign
Paven Sekhon
psekhon@northstarutilities.com
Security Level: Email, Account Authentication
(None)
Sent: 8/23/2022 12:19:11 PM
Viewed: 8/23/2022 12:52:45 PM
Electronic Record and Signature Disclosure:
Not Offered via DocuSign
Witness Events Signature Timestamp
Notary Events Signature Timestamp
Envelope Summary Events Status Timestamps
Envelope Sent Hashed/Encrypted 8/2/2022 10:12:14 AM
Certified Delivered Security Checked 8/23/2022 12:18:55 PM
Signing Complete Security Checked 8/23/2022 12:19:09 PM
Completed Security Checked 8/23/2022 12:19:11 PM
Payment Events Status Timestamps
Electronic Record and Signature Disclosure
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Electronic Record and Signature Disclosure created on: 7/21/2017 3:59:03 PM
Parties agreed to: Sean Sykes, Annie Bunger, Casey Bowles, James Gideon
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