Exhibit 1 - Agenda Information SheetCity of Denton
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AGENDA INFORMATION SHEET
DEPARTMENT: Procurement
ACM: Cassey Ogden
DATE: June 18, 2024
SUBJECT
Consider adoption of an ordinance of the City of Denton, a Texas home-rule municipal corporation,
authorizing the City Manager to execute a contract with Trilliant Networks Inc., for the renewal extension
of continued vendor support services for Advanced Metering Infrastructure (AMI) for Denton Municipal
Electric, which is the sole provider of this software, in accordance with Texas Local Government Code
252.022, which provides that procurement of commodities and services that are available from one source
are exempt from competitive bidding, and if over $50,000, shall be awarded by the governing body;
providing for the expenditure of funds therefor; and providing an effective date (File 8566 – awarded to
Trilliant Networks Inc., in the five (5) year not-to-exceed amount of $1,707,564.10). The Public Utilities
Board recommends approval (6-0).
STRATEGIC ALIGNMENT
This action supports Key Focus Area: Enhance Infrastructure and Mobility.
INFORMATION/BACKGROUND
The City of Denton Electric Metering Department uses the Trilliant smart grid software to record the
consumption of electric energy on meters and communicate that information back to Denton Municipal
Electric (DME) for monitoring and billing. All Advanced Metering Infrastructure (AMI) meters on the
Trilliant system can be read remotely at any time. Because the system uses two-way communications, DME
can serve customers more efficiently, saving time and resources. This software may also detect the location
of power outages more rapidly and provide power quality monitoring. This software also provides more
efficient customer service and support by, improved handling of customer accounts (i.e. connects, re-
connects, service transfers), hourly use data for billing and use inquiries, online presentation of electric
usage to interested customers, fewer visits to the meter location, high-level billing and meter read accuracy,
fewer trucks on the road and more detailed data to assist with planning, constructing, and optimizing DME’s
distribution system.
In addition, the Trilliant smart grid software can provide data for upcoming or new services such as prepaid
billing and Time-of-Use billing plans.
If support is not purchased for Trilliant, access to updates and patches will be limited and immediate access
to technical support could be limited. Consistent software patching and maintenance services lead to higher
levels of security and compliance. It is important to make use of provided software updates, upgrades, and
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Denton, Texas
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support tools to maintain security. External threats are ongoing and becoming increasingly sophisticated,
requiring ongoing vigilance and maintenance. As security breaches appear to be more common, with more
companies identified as victims of attacks in recent months, we need to ensure that our systems are secure
and up-to-date with the latest vendor-supported version.
Support also includes assistance in issues related to application usage, reporting, configuration, and setup.
The City of Denton needs to keep current maintenance with the software vendor to ensure the availability
of upgrades, software fixes, and access to knowledge and support resources. The City has an established
contract in place with Trilliant with negotiated terms and conditions that were approved on June 30, 2010.
This would extend the maintenance and support for an additional five (5) years.
Sustainment Support services were added to the contract through an amendment to the scope of services.
Sustainment includes the installation and validation of patches and new Head End System releases on the
test environment. Deployment planning and execution for patches and new Head End System releases into
the production environment. Deployment planning for new firmware releases for test and production
networks. Execution and testing of new network device firmware releases in the test environment.
Deployment of new firmware release via Unity Suite FW packages to the Production Network. Deployment
of new firmware release via NEMS to the Production Network. Assistance in issues related to application
usage, reporting, configuration, and setup, which is essential for the City of Denton to ensure the availability
of upgrades, software fixes, and access to knowledge and support resources.
Trilliant Networks Inc. is the sole source vendor for the continued upgrade, support, services, and
maintenance of Trilliant software and infrastructure.
Section 252.022 of the Local Government Code provides that procurement of sole source commodities and
services are exempt from competitive bidding, if over $50,000, shall be awarded by the governing body.
Year 1 Year 2 Year 3 Year 4 Year 5 Contract
Total
Maintenance
& Support/
Sustainment
Services
$284,457.67 $297,856.22 $309,924.21 $322,958.68 $337,134.32 $1,552,331.10
Contingency 28,446.00 29,786.00 30,992.00 32,296.00 33,713.00 155,233.00
Contract Total: $1,707,564.10
PRIOR ACTION/REVIEW (COUNCIL, BOARDS, COMMISSIONS)
On June 10, 2024, the Public Utilities Board (PUB) recommended this item to the City Council for
consideration.
RECOMMENDATION
Award with a contract to Trilliant Networks Inc., as a sole source supplier, for the renewal extension of
continued vendor support services for Advanced Metering Infrastructure (AMI) for Denton Municipal
Electric, in a five (5) year not-to-exceed amount of $1,707,564.10.
PRINCIPAL PLACE OF BUSINESS
Trilliant Networks Inc.
Redwood City, CA
ESTIMATED SCHEDULE OF PROJECT
This is a five (5) year contract.
FISCAL INFORMATION
These services will be funded from Operating account 600750.7899.9210. Requisitions will be entered on
an as-needed basis. The budgeted amount for this item is $1,707,564.10. The City will only pay for services
rendered and is not obligated to pay the full contract amount unless needed.
EXHIBITS
Exhibit 1: Agenda Information Sheet
Exhibit 2: Ordinance and Contract
Respectfully submitted:
Lori Hewell, 940-349-7100
Purchasing Manager
For information concerning this acquisition, contact: Brandon Hamby, 940-349-7645.
Legal point of contact: Marcella Lunn at 940-349-8333.