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8062 - Informal Amendment 3 Executed Docusign Transmittal Coversheet File Name Purchasing Contact Contract Expiration DocuSign Envelope ID: FD25E50D-766B-4676-8B6E-08091F42B0D7 Gabby Leeper 8062 Utility Billing System August 16, 2027 Procurement 901 B Texas St., Denton, TX 76209  (940) 349-7100 OUR CORE VALUES Inclusion  Collaboration  Quality Service  Strategic Focus  Fiscal Responsibility June 24, 2024 Andrea Evans N. Harris Computer Corporation 1 Antares Drive, Suite 400 Ottawa, ON K2E 8C4 CAN Re: 8062 Utility Billing System Dear Ms. Evans, Thank you for being such a valued partner. By signing this Amendment below, COD and N. Harris Computer Corporation agree that the Contract is hereby deemed amended to the updated Schedule of Charges, as shown in Attachment A. Except as amended by this Amendment, the Contract is not otherwise amended and all other terms and conditions of the Contract remain in full force and effect, as amended hereby. This Amendment may be executed in any number of counterparts, each of which shall be deemed an original and all of which together shall constitute one and the same instrument. Signatures transmitted electronically shall have the same effect as the delivery of original signatures. The City of Denton reserves the right to re-evaluate pricing as the market conditions change and can ask your firm to provide updated proposed pricing, including, but not limited to, a decrease in pricing, as a result of any such change. We look forward to future business with your firm. Regards, ____________________________ ___________________________ Gabby Leeper Andrea Evans Procurement or Authorized Representative N. Harris Computer Corporation APPROVED AS TO LEGAL FORM: MACK REINWAND , CITY ATTORNEY BY: _______________________________ DocuSign Envelope ID: FD25E50D-766B-4676-8B6E-08091F42B0D7 www.northstarutilities.com Support Call 2088534 Date: May 2, 2024 Support Call: 2088534 Customer: City of Denton Department: NS-PS Attention: Brandon Hamby and Travis Carlile Fixed Price: $19,152 An annual maintenance fee of $1,019 will be separately invoiced for this and is not included in this fixed services price quote. Services Description: City of Denton (Denton) is engaging with Itron on an upgrade project. This requires NorthStar to create a replacement of the current Itron MVRS file format for billing files transferred between Itron’s IEE and NorthStar NorthStar CIS to the new Itron ABE file format in an XML. As a result, Denton’s goal is that this will enable automation of a current manual process that occurs daily. Scope of Work: • NorthStar will create two new programs. One that creates an import file (billing request) that goes from NorthStar to Itron, and a second that parses the information out of a file that we get back from Itron (billing response). • Provide User Acceptance testing support • Upon customer approval will promote to production environment Assumptions: • Sample file formats are provided in ticket 2088534 • The Meter point is what Denton currently uses and will be using for the ABE File format. Per ITRON, this is the ABE "ID" Field that NorthStar will need to put into the ABE Bill request file, followed by the meter ID itself. • The ABE file would replace the MVRS file for the billing file that goes between NorthStar and Itron IEE and enable the process to be automated versus a manual process. • Once the file is modified, Denton will be responsible for retrieving the extract files and delivering to Itron • All project activities to be performed remotely, unless otherwise requested. • Denton will provide the appropriate remote direct access to its network, facilities, and systems as may be required to perform activities from one of NorthStar’s locations. NorthStar shall abide by all rules and directions of Denton when accessing Denton’s network, facilities or systems. DocuSign Envelope ID: FD25E50D-766B-4676-8B6E-08091F42B0D7 Attachment A www.northstarutilities.com Support Call 2088534 • Upon deployment of the custom modification, Denton will have ten (10) business days for acceptance testing, during which time, issues reported within the 10 days will be resolved at no charge provided they are part of the original scope of work. At that time the custom modification will be promoted to the production environment on agreement from Denton. All changes or issues reported after 10 days will be considered billable, unless a prior arrangement or extension to the acceptance period is made. • If a project delay is encountered due to external factors outside of NorthStar’s control, and User Acceptance Testing needs to extend beyond the 10 day window for UAT remediation testing NorthStar and Denton will analyze the results of this external factor on the project timeline to determine if there is a need for a change request to reflect a substantial change to the project plan, budget, or timeline. • Denton resources will be available as required for User Acceptance testing. It is expected that the individuals identified will have experience in the day-to-day operations and will work closely with the NorthStar Consultant to resolve issues as required. The main purpose for this interaction is to provide a quick and consistent response to procedural issues so that the NorthStar Consultant is not required to contact a large number of Users. • Should Denton require any data refreshes of the NorthStar TEST system throughout testing they will need to coordinate the refresh with NorthStar to ensure none of the configuration work is overwritten in error. If a refresh occurs without NorthStar’s prior knowledge and set ups need to be restored a change order will be issued for the additional effort to do so. Approach: Upon contract award, NorthStar strives to coordinate and commence all work at the earliest period. Please speak to your Account Manager to obtain the current anticipated project start date. Should additional time be required to complete this project at any time, you will be notified and asked for your approval in advance of NorthStar completing the incremental work. Once the custom modification is ready for testing, you will be contacted by the NorthStar Consultant assigned to your project to walk you through the steps required for testing. Acceptance Terms: The work contained within this document is deemed completed and accepted if one of these criteria is met: o The modification is moved to the Live environment upon Denton’s approval Note: Any items requiring support following acceptance of this work should be logged through the Support Desk. DocuSign Envelope ID: FD25E50D-766B-4676-8B6E-08091F42B0D7 www.northstarutilities.com Support Call 2088534 Price: This is a fixed price quote based on the scope described above. If there are material changes to the scope or our understanding of the scope, the price is subject to change. Any additional scope will be charged at the NorthStar standard rate of $240/hour. Price excludes any applicable taxes. Quote is valid for 60 days from date of delivery. After 60 days the quote will be considered expired and would need to be reassessed and re-quoted if still required. In addition to the fees outlined above, Denton will be billed for all reasonable expenses. Direct costs, including but not limited to travel, meals and accommodation, will be charged as incurred. Travel time will be billed at $75 per hour. Payment Terms: This quotation will require a 50% deposit on signing, before any work will begin. The balance for the work is due 30 days from deployment to non-production environment. Invoices are payable upon receipt. Termination: Unless NorthStar and/or Denton exercises its right to terminate this quote due to material breach or default, NorthStar must provide, and Denton must purchase, services from NorthStar for the items defined within this quote. If Denton and/or NorthStar exercises its right to terminate this quote due to material breach or default, or Denton and/or NorthStar terminates this quote without cause, Denton’s obligation includes the following: 1. Provide notice of 10 calendar days for termination without cause; 2. Return the Software to NorthStar and certify, under the hand of a duly authorized officer of the Organization, that all copies of the software or any part thereof, in any form, within the possession or control of the Organization have been returned to NorthStar (if applicable). 3. Complete payment for services performed and expenses incurred prior to termination including: a. Any amounts previously invoiced but unpaid; b. Fees for services performed through the termination date which has not been invoiced; and c. Any approved travel and living costs. NorthStar’s obligation includes the following: DocuSign Envelope ID: FD25E50D-766B-4676-8B6E-08091F42B0D7 www.northstarutilities.com Support Call 2088534 1. Provide notice of 10 calendar days for termination without cause. Under no circumstances shall NorthStar be liable for any special, indirect, consequential, punitive or incidental damages of any kind and shall not be liable for loss of profits, works stoppage, system failure or malfunction, loss of data or any other damages or losses in connection with this statement of work, even if NorthStar has been advised of the possibility of such damages. In any event, NorthStar shall not be liable to pay any amount, in the aggregate, that is greater than the fees received by NorthStar under this statement of work. Acceptance: A signature below will serve as authorization to proceed with this quotation. Please sign and return this document to Andrea Evans at aevans@harriscomputer.com Please provide both an authorized signature for sign off on this quotation, and a technical contact where we should be directing Technical Issues. _________________________ _________________________ __________________ Print Name Signature Date (Denton Authorized signature) _________________________ _________________________ __________________ Name Email Phone Number (Denton Accounts Payable Contact) _________________________ _________________________ __________________ Name Signature Date (NorthStar Authorized Signature) DocuSign Envelope ID: FD25E50D-766B-4676-8B6E-08091F42B0D7 7/2/2024Jerry Rahon Gabby Leeper 7/2/2024 Certificate Of Completion Envelope Id: FD25E50D766B46768B6E08091F42B0D7 Status: Completed Subject: ***Purchasing Approval*** 8062 Utility Billing System Informal Amendment 3 Source Envelope: Document Pages: 6 Signatures: 5 Envelope Originator: Certificate Pages: 5 Initials: 1 Gabby Leeper AutoNav: Enabled EnvelopeId Stamping: Enabled Time Zone: (UTC-06:00) Central Time (US & Canada) 901B Texas Street Denton, TX 76209 Gabby.Leeper@cityofdenton.com IP Address: 198.49.140.10 Record Tracking Status: Original 6/25/2024 9:26:12 AM Holder: Gabby Leeper Gabby.Leeper@cityofdenton.com Location: DocuSign Signer Events Signature Timestamp Gabby Leeper gabby.leeper@cityofdenton.com Buyer City of Denton Security Level: Email, Account Authentication (None) Completed Using IP Address: 198.49.140.10 Sent: 6/25/2024 2:32:26 PM Viewed: 6/25/2024 2:33:05 PM Signed: 6/25/2024 2:34:18 PM Electronic Record and Signature Disclosure: Not Offered via DocuSign Lori Hewell lori.hewell@cityofdenton.com Purchasing Manager City of Denton Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 198.49.140.10 Sent: 6/25/2024 2:34:20 PM Viewed: 6/25/2024 4:39:37 PM Signed: 6/25/2024 4:40:46 PM Electronic Record and Signature Disclosure: Not Offered via DocuSign Benjamin N Samples,II Benjamin.Samples@cityofdenton.com Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 107.116.185.133 Signed using mobile Sent: 6/25/2024 4:40:48 PM Viewed: 6/26/2024 8:52:19 AM Signed: 7/2/2024 1:16:09 PM Electronic Record and Signature Disclosure: Accepted: 7/2/2024 1:15:42 PM ID: bfb40196-9baf-4cd3-8a1a-bbbfe9005812 Jerry Rahon Jrahon@harriscomputer.com Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 23.240.76.154 Sent: 7/2/2024 1:16:10 PM Resent: 7/2/2024 1:51:19 PM Viewed: 7/2/2024 2:10:08 PM Signed: 7/2/2024 2:11:29 PM Electronic Record and Signature Disclosure: Accepted: 7/2/2024 2:10:08 PM ID: bab8d080-0698-4d18-b086-4d87f2ccf5d4 Signer Events Signature Timestamp Gabby Leeper gabby.leeper@cityofdenton.com Buyer City of Denton Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 198.49.140.10 Sent: 7/2/2024 2:11:31 PM Viewed: 7/2/2024 2:29:01 PM Signed: 7/2/2024 2:29:09 PM Electronic Record and Signature Disclosure: Not Offered via DocuSign In Person Signer Events Signature Timestamp Editor Delivery Events Status Timestamp Agent Delivery Events Status Timestamp Intermediary Delivery Events Status Timestamp Certified Delivery Events Status Timestamp Carbon Copy Events Status Timestamp Cheyenne Defee cheyenne.defee@cityofdenton.com Procurement Administration Supervisor City of Denton Security Level: Email, Account Authentication (None) Sent: 7/2/2024 2:29:10 PM Electronic Record and Signature Disclosure: Not Offered via DocuSign Witness Events Signature Timestamp Notary Events Signature Timestamp Envelope Summary Events Status Timestamps Envelope Sent Hashed/Encrypted 6/25/2024 2:32:26 PM Envelope Updated Security Checked 6/25/2024 4:44:26 PM Envelope Updated Security Checked 7/2/2024 1:51:18 PM Envelope Updated Security Checked 7/2/2024 1:51:18 PM Envelope Updated Security Checked 7/2/2024 1:51:18 PM Certified Delivered Security Checked 7/2/2024 2:29:01 PM Signing Complete Security Checked 7/2/2024 2:29:09 PM Completed Security Checked 7/2/2024 2:29:10 PM Payment Events Status Timestamps Electronic Record and Signature Disclosure ELECTRONIC RECORD AND SIGNATURE DISCLOSURE From time to time, City of Denton (we, us or Company) may be required by law to provide to you certain written notices or disclosures. 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