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7446 - Amendment 1 Executed Docusign Transmittal Coversheet File Name Purchasing Contact Contract Expiration Docusign Envelope ID: A8B669AC-C7B5-46AF-A72A-FF589A9CC30E 11/27/26 7446 - CRM/311 Services, NTE Amendment 1 Christa Christian 1 THE STATE OF TEXAS § § COUNTY OF DENTON § FIRST AMENDMENT TO CONTRACT BY AND BETWEEN THE CITY OF DENTON, TEXAS AND VERINT AMERICAS INC., DBA VERINT SYSTEMS INC. (CONTRACT 7446) THIS FIRST AMENDMENT TO CONTRACT 7446 (this “Amendment”) by and between the City of Denton, Texas (“City”) and VERINT AMERICAS INC., DBA VERINT SYSTEMS INC. (“Contractor”) to that certain contract executed on November 9, 2021, in the original not-to-exceed amount of $1,300,000 (the “Agreement”); for services related to the 311/CRM Services. WHEREAS, the City deems it necessary to further expand the services provided by Contractor to the City pursuant to the terms of the Agreement, and to provide an additional not-to-exceed amount $32,792.85 with this First Amendment for an aggregate not-to- exceed amount of $1,332,792.85; and WHEREAS, this amendment incorporates any previously executed documents between the parties including but not limited to pricing adjustments. WHEREAS, the City deems it necessary to further expand the goods/services provided by Contractor to the City; and WHEREAS, the original not-to-exceed amount may not be increased by more than 25.0% as provided in Texas Local Government Code Sec. 252.048; and NOW THEREFORE, the City and Contractor (hereafter collectively referred to as the “Parties”), in consideration of their mutual promises and covenants, as well as for other good and valuable considerations, do hereby AGREE to the following First Amendment, which amends the following terms and conditions of the said Agreement, to wit: 1. This Amendment modifies the Agreement amount to provide an additional $32,792.85 for additional services and materials to be provided in accordance with the terms of the Agreement with a revised aggregate not-to-exceed total of $1,332,792.85. The term of the Agreement is extended until November 27, 2026. 2. The additional goods/services described in Exhibit “A” of this Amendment, attached hereto and incorporated herein for all purposes, for goods/services related to 311/CRM Services Support hours in conjunction with the Rubicon and NorthStar Project are hereby authorized to be performed by Contractor. For and in consideration of the additional goods/services to be performed by Contractor, the City agrees to pay, based on the cost estimate detail attached as Exhibit “A”. Docusign Envelope ID: A8B669AC-C7B5-46AF-A72A-FF589A9CC30E 2 The Parties hereto agree, that except as specifically provided for by this Amendment, that all of the terms, covenants, conditions, agreements, rights, responsibilities, and obligations of the Parties, set forth in the Agreement remain in full force and effect. IN WITNESS WHEREOF, the City and the Contractor, have each executed this Amendment, by and through their respective duly authorized representatives and officers on this date_______________________________________. THIS AGREEMENT HAS BEEN BOTH REVIEWED AND APPROVED as to financial and operational obligations and business terms. _______________ ________________ SIGNATURE PRINTED NAME __________________________________ TITLE __________________________________ DEPARTMENT “CONTRACTOR” VERINT AMERICAS INC., DBA VERINT SYSTEMS INC. By: _____________________________ AUTHORIZED SIGNATURE, TITLE “BUYER” CITY OF DENTON By: _____________________________ CHRISTA CHRISTIAN, CPPB PURCHASING SUPERVISOR Docusign Envelope ID: A8B669AC-C7B5-46AF-A72A-FF589A9CC30E PM Electric Antonio Puente DME General Manager 07/12/2024 Change Order Request Form Date 5/10/2024 Change Order #CO-04727 Customer Name City of Denton, Texas SO#1458717 Verint PSD Mark Nesbitt Verint Project Manager Kesha Lacks Change Information Summary or Requested Change: [indicate below] This Change order is in accordance with SOW # 539560 and has project # 1458717. Verint will complete 18 days of Additional Services. The usage of these days will be agreed between the Project Managers, but can be used for (but not limited to): Training on specific aspects of the CM Professional solution (e.g. Forms). (This would take the form of interactive workshops, rather than instructor-led training.) Sessions on best practice in relation to configuring CM Professional. Showing the City the configuration of some of the Marketplace templates. Building out configuration for “City defined use cases” and providing associated skills transfer. Building Forms for “City defined use cases” and providing associated skills transfer. Configuring Process Manager for “City defined use case” and providing associated skills transfer. Once the City team is trained, reviewing their configuration, with the aim of feeding back any improvements, or recommendations to do things in a different or better way. Workshops on reporting, and the creation of CM Professional Power BI reports Update of the Gateway components *Assumptions The Customer will pay for the days on contract signature. It is expected the days will be front loaded, in Month 1, and subsequently tapered down. It will be the responsibility of the customer to allocate work to the Verint resource. Once the days are scheduled, it will be a case of “use it or lose it”, as Verint will not be able to reassign the resource to alternative project work at short notice. The Verint resources will be a mix of North America and EMEA. Both Customer and Verint will assign project leads to this project who will be responsible for agreeing the scheduling. Verint will select qualified personnel to perform this activity. All Verint work will be completed remotely. The Customer will be responsible for creating any necessary test cases required for additional User Acceptance Test (UAT) stages and perform any UAT testing. Billing for this Fixed Fee change order would be upon milestone completion. Application(s) Release Affected Site(s) 1458717 - City of Denton - Sub Total Estimated Cost:USD 32,792.85 [ X ] Fixed Fee [ ] Time & Material Docusign Envelope ID: A8B669AC-C7B5-46AF-A72A-FF589A9CC30E Exhibit A New Quote #: [ ] Mixed **T&M Project Over-Run [ ] Yes [ X ] No PO Required [ X ] Yes [ ] No PO Number New SOW Required [ ] Yes [ X ] No Customer Acceptance Customer Representative (Name/Title) Phone Number Authorizing Customer Signature/Date Email Address Agreement Incorporation -The terms and conditions of the original order (referenced above) will govern this agreed upon change. Docusign Envelope ID: A8B669AC-C7B5-46AF-A72A-FF589A9CC30E christa.christian@cityofdenton.com Jerry Looper JL jerry.looper@cityofdenton.com 940 349 7676 Certificate Of Completion Envelope Id: A8B669ACC7B546AFA72AFF589A9CC30E Status: Completed Subject: ***Purchasing Approval*** 7446 CRM/311 Services, NTE Amendment 1 Source Envelope: Document Pages: 5 Signatures: 4 Envelope Originator: Certificate Pages: 5 Initials: 1 Christa Christian AutoNav: Enabled EnvelopeId Stamping: Enabled Time Zone: (UTC-06:00) Central Time (US & Canada) 901B Texas Street Denton, TX 76209 Christa.Christian@cityofdenton.com IP Address: 198.49.140.10 Record Tracking Status: Original 7/9/2024 1:59:49 PM Holder: Christa Christian Christa.Christian@cityofdenton.com Location: DocuSign Signer Events Signature Timestamp Christa Christian christa.christian@cityofdenton.com Purchasing Supervisor City of Denton Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 198.49.140.10 Sent: 7/9/2024 2:06:37 PM Viewed: 7/9/2024 2:06:45 PM Signed: 7/9/2024 2:07:02 PM Electronic Record and Signature Disclosure: Not Offered via DocuSign Lori Hewell lori.hewell@cityofdenton.com Purchasing Manager City of Denton Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 198.49.140.10 Sent: 7/9/2024 2:07:04 PM Viewed: 7/9/2024 2:09:41 PM Signed: 7/9/2024 2:10:32 PM Electronic Record and Signature Disclosure: Not Offered via DocuSign Jerry Looper jerry.looper@cityofdenton.com JL Security Level: Email, Account Authentication (None) Completed Using IP Address: 198.49.140.10 Sent: 7/9/2024 2:10:35 PM Viewed: 7/10/2024 1:08:19 PM Signed: 7/10/2024 1:10:02 PM Electronic Record and Signature Disclosure: Accepted: 7/10/2024 1:08:19 PM ID: a6d49c46-ac30-4754-a1bf-902315ca79e8 Kesha Lacks Kesha.Lacks@verint.com PM Security Level: Email, Account Authentication (None)Signature Adoption: Pre-selected Style Using IP Address: 100.15.57.192 Sent: 7/10/2024 1:10:04 PM Viewed: 7/10/2024 1:20:56 PM Signed: 7/12/2024 8:55:37 AM Electronic Record and Signature Disclosure: Accepted: 7/10/2024 1:20:56 PM ID: ccf8f2bf-ff67-425f-ab2c-5ad63a840914 Signer Events Signature Timestamp Antonio Puente Antonio.Puente@cityofdenton.com DME General Manager Security Level: Email, Account Authentication (None)Signature Adoption: Pre-selected Style Using IP Address: 198.49.140.10 Sent: 7/12/2024 8:55:39 AM Viewed: 7/12/2024 11:29:48 AM Signed: 7/12/2024 11:30:00 AM Electronic Record and Signature Disclosure: Accepted: 7/12/2024 11:29:48 AM ID: 08747ec9-114c-4040-bf6f-82a6444d93a1 Cheyenne Defee cheyenne.defee@cityofdenton.com Procurement Administration Supervisor City of Denton Security Level: Email, Account Authentication (None) Completed Using IP Address: 198.49.140.104 Sent: 7/12/2024 11:30:02 AM Viewed: 7/12/2024 11:35:18 AM Signed: 7/12/2024 11:35:28 AM Electronic Record and Signature Disclosure: Not Offered via DocuSign In Person Signer Events Signature Timestamp Editor Delivery Events Status Timestamp Agent Delivery Events Status Timestamp Intermediary Delivery Events Status Timestamp Certified Delivery Events Status Timestamp Carbon Copy Events Status Timestamp Witness Events Signature Timestamp Notary Events Signature Timestamp Envelope Summary Events Status Timestamps Envelope Sent Hashed/Encrypted 7/9/2024 2:06:37 PM Certified Delivered Security Checked 7/12/2024 11:35:18 AM Signing Complete Security Checked 7/12/2024 11:35:28 AM Completed Security Checked 7/12/2024 11:35:28 AM Payment Events Status Timestamps Electronic Record and Signature Disclosure ELECTRONIC RECORD AND SIGNATURE DISCLOSURE From time to time, City of Denton (we, us or Company) may be required by law to provide to you certain written notices or disclosures. 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