Exhibit 1 - Agenda Information Sheet - Amend 3City of Denton
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AGENDA INFORMATION SHEET
DEPARTMENT: Procurement
ACM: Cassey Ogden
DATE: August 6, 2024
SUBJECT
Consider adoption of an ordinance of the City of Denton, a Texas home-rule municipal corporation,
authorizing the approval of a third amendment to a Professional Services Agreement between the City of
Denton and John Hoggard dba Utility Planning Network (UPN), amending the contract approved by the
City Council on January 12, 2021, in the not-to-exceed amount of $200,000.00; amended by Amendments
1 and 2 approved by City Council and Purchasing; said third amendment to provide additional services and
extend the contract term between the City of Denton and John Hoggard dba Utility Planning Network
(UPN) through April 30, 2025; providing for the expenditure of funds therefor; and providing an effective
date (RFQ 7485 – providing for an additional third amendment expenditure amount not-to-exceed
$115,000.00, with the total contract amount not-to-exceed $514,000.00, and extending a contract with John
Hoggard dba Utility Planning Network (UPN) through April 30, 2025).
STRATEGIC ALIGNMENT
This action supports Key Focus Area: Strengthening Community and Quality of Life.
INFORMATION/BACKGROUND
The purpose of this amendment is to document the successful completion of John Hoggard dba Utility
Planning Network (UPN) initial contract and extend UPN on the project for additional work through April
2025. The City of Denton engaged UPN for project management services to oversee the implementation
of the Verint 311 CRM system. This CRM system is crucial for enhancing our city's customer service
capabilities, allowing residents to report issues, request services, and obtain information efficiently.
Denton would like to extend this contract with additional items that are new to the scope of UPN’s duties.
This Amendment authorizes UPN to assist with one or any of the following items that are mutually agreed
upon in writing. Such items could include, but are not limited to:
· Post Go-live assistance
· Continued buildout of the application and services provided to the customers and departments.
· Call Center management in line with industry practice
· Help facilitate the process of getting a 311 phone number that citizens can dial
· Continued communications among Denton departments to help with change management initiatives
driven by Denton
· Integrations to existing workforce management software
City Hall
215 E. McKinney Street
Denton, Texas
www.cityofdenton.com
UPN has demonstrated exceptional project management skills, ensuring that the project stays on track and
within budget. Their in-depth knowledge of the Verint 311 CRM system has been instrumental in the
successful progress of the project thus far. UPN's project manager has worked diligently alongside the City
of Denton’s team, fostering a collaborative and productive working relationship. Their proactive approach
to identifying and mitigating risks, coupled with their commitment to delivering high-quality outcomes,
has been a significant asset to the project.
PRIOR ACTION/REVIEW (COUNCIL, BOARDS, COMMISSIONS)
On January 12, 2021, City Council approved a contract with John Hoggard dba Utility Planning Network
(UPN), in the not-to-exceed amount of $200,000 (Ordinance 20-2579).
On December 13, 2022, City Council approved Amendment No. 1 with John Hoggard dba Utility Planning
Network (UPN), in the not-to-exceed amount of $150,000, for a total not-to-exceed amount of $350,000
(Ordinance 22-2502).
On April 3, 2024, Purchasing approved Amendment No. 2 with John Hoggard dba Utility Planning Network
(UPN), in the not-to-exceed amount of $49,000, for a total not-to-exceed amount of $399,000.
RECOMMENDATION
Award Amendment No. 3 with John Hoggard dba Utility Planning Network (UPN), to provide additional
services and extend the contract term to April 30, 2025, in a not-to-exceed amount of $115,000, for a total
amended contract amount of $514,000.
PRINCIPAL PLACE OF BUSINESS
John Hoggard dba Utility Planning Network (UPN)
Acton, MA
FISCAL INFORMATION
These services will be funded from the project fund account 840142747. Purchase Order #201895 will be
revised to include the third amendment amount of $115,000. The total amended amount of this contract is
$514,000.
EXHIBITS
Exhibit 1: Agenda Information Sheet
Exhibit 2: Original Ordinance, Contract, Ordinance, and Amendments 1-2
Exhibit 3: Ordinance and Amendment 3
Respectfully submitted:
Lori Hewell, 940-349-7100
Purchasing Manager
For information concerning this acquisition, contact: Jerry Looper, 940-349-7676.
Legal point of contact: Marcella Lunn at 940-349-8333.