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8670 - Contract Executed Docusign Transmittal Coversheet File Name Purchasing Contact Contract Expiration Docusign Envelope ID: A8A10A0B-F1FB-49C0-8D3B-65254E4D509C October 5, 2026 8670- Find Help Kayla Clark Amendment to Renew Subscription Services with findhelp Customer:City of Denton (“Customer”) Address:601 East Hickory Street City,State,Zip:Denton,Texas 76205 Customer and Aunt Bertha,a Public Benefit Corporation (also doing business as findhelp®and findhelp.org)are amending the Customer’s current Customer Agreement and Subscription Order.Attached as Appendix A,is the current price list for additional services and options that are currently available to Customer,and Aunt Bertha will confirm and provide a current list upon future request from Customer.The Customer’s findhelp subscription Services will be consecutively renewed as stated in this Amendment: 1. Two Year Renewal Subscription Term.October 5,2024 through October 4,2026. Future Subscription Term(s):This Agreement will only renew for consecutive periods of time (each a Subscription Term)equal to the then current Subscription Term by mutual written agreement of the parties in advance of the end date of the then current Subscription Term.The parties may also agree in writing to any other arrangement deemed appropriate by the parties. 2.Services &Fees The following selection lists the findhelp Services (as bundled)being subscribed to and ordered by the Customer under this Amendment: Platform Services Fees ✓Professional Platform One (1)Customer Branded Staff Site and One (1)Customer Branded Community Site $24,000 per year. Discounted $16,000 to $8,000 per year.* Additional Services Fees ✓ Included Platform Support In addition to ongoing updates,standard support and maintenance and updates of the findhelp Platform: O support.findhelp.com;the comprehensive findhelp self-service portal includes online training,release notes,and basic troubleshooting steps O support@findhelp.com and to assist with support concerns and unique reviews. Included with Platform Subscription ✓ Ongoing Customer Support With collaboration and cooperation from the Customer team: ●Quarterly executive business review with a findhelp Customer Success Manager (CSM)-includes metrics review,goal setting,and action planning with Customer team to continue to have successful upcoming quarters. $6,000 per year for Professional Platform Discounted $6,000 to $0 per year.* Customer Renewal Amendment Page 1 of 5 Confidential Customer Agreement vJuly 2024 Docusign Envelope ID: A8A10A0B-F1FB-49C0-8D3B-65254E4D509C ●Consistent strategy and project plan check-in calls with your CSM -best practice is bi-weekly or monthly ●Recommendations on best practices and guidance around KPIs and outcomes ●Hands-on guidance for technical configuration support,including configuration updates,workflow design and troubleshooting. ●CSM support via email and phone to navigate platform issues and troubleshooting. ●Network Curation Program Management -ongoing maintenance As Needed Additional Services See Appendix A Two Year Renewal Subscription Term Fees $60,000 Renewal Subscription Term Discounts* *Discounts are offered for above Renewal Subscription Term only.Discounts do not continue for any future Renewal Terms. ($44,000) Net Fees Due for the above-ordered Services for the Two Year Renewal Subscription Term $16,000 3.Scope of Use Customer is purchasing a subscription license for above-identified findhelp Services to be used within the scope by Customer and Authorized Customer Users (all Customer designated employees and contracted personnel,who are located in,and will limit their access to the Site,from within the United States) who Customer determines need access to Customer’s staff Site and Customer’s branded public facing Site for Community Users for Customer’s operations offered within the State of Texas and as is standard with all findhelp projects national coverage for findhelp provided Data,including CBO related programs and information,is included,and the public facing site is intended for public access throughout the United States. 4.Invoice Schedule Customer will be invoiced upon execution of this Amendment for the subscription and implementation (one-time)fees that may remain due for the Two Year Subscription Term.Subscription Services (any items with recurring fees)added during a Subscription Term will be invoiced at an amount prorated to the Customer’s next occurring invoice and subscription renewal date,and all other items will be invoiced as ordered or otherwise mutually agreed in writing.All undisputed amounts on invoices are due thirty (30)days from the date of receipt by Customer. 5.No Travel Anticipated.The parties do not anticipate the need for any travel under the Agreement and understand all services will be performed via remote online and electronic methods.If the parties agree to have any services performed other than via remote online methods,Customer will be responsible for reimbursing findhelp for travel and associated expenses for in-person travel. 6.Overview of findhelp Subscription Services.Customer is subscribing to use certain findhelp Services [findhelp’s unique commercially available web-based social services technology platform,including all functionality,integrations,data,and communication options]for use and configuration by Customer and Customer Renewal Amendment Page 2 of 5 Confidential Customer Agreement vJuly 2024 Docusign Envelope ID: A8A10A0B-F1FB-49C0-8D3B-65254E4D509C Customer self-designated authorized users.With the findhelp platform,Customer is able to set up and manage the Customer’s own administrative users and other authorized users (and groups of users)and may elect to use various automated configuration options and functionality.Findhelp provides options for online and staff support for customers and other users of the findhelp platform,and the findhelp platform subscription does not require findhelp personnel to access any of the Customer’s sensitive and personally identifiable data that may be stored or entered by Customer or other users within the findhelp platform.Findhelp personnel have no responsibility to enter,send,request,or receive any data for the Customer,all such options are available for use and configuration by Customer and Customer’s Authorized Users. 7.Exchange of Information.As options to Customer and all other independent users of the findhelp Services, the findhelp Services provide functionality for sharing (sending,receiving,requesting,and viewing)information (data)of various types from independent users (entities and individual persons)of the findhelp Services, including the CBOs and Community Users and other independent users.Like each user of the findhelp Services, Customer is solely responsible for the decision to use such functionality and complying with Customer’s own obligations under applicable federal and state laws and this Agreement to appropriately and lawfully use the options and data made available to Customer within the findhelp Services and also within Customer’s distinct user accounts.While Customer and other users may elect not to use such functionality and data,any such data that is shared by Customer through such functionality will then be subject to the control and responsibility of the user(s)receiving the data. 8.Additional Unique Services.In the event Customer may request specialized professional services and unique deliverables that findhelp may be able to provide in addition to the currently available findhelp platform subscription and related support options,the findhelp team will communicate and engage in good faith efforts to finalize the details in a mutually acceptable Statement of Work for any additional customer-specific requirements and deliverables that are outside the parameters of the current functionality and configurations available to Customer within the findhelp Services.Such additional services would,for example,be to assist the Customer with customer specific needs and requirements,including dedicated staff augmentation,extra customized training,including for example Customer-specific additional security and screening requirements and processes for any assigned findhelp personnel and any subcontractors as may be mutually agreed and identified by Customer and findhelp.Without express written agreement by an authorized representative of findhelp, Customer agrees not to request or require findhelp personnel to enter,send,request,or receive any data on behalf of Customer. (continued on next page) Customer Renewal Amendment Page 3 of 5 Confidential Customer Agreement vJuly 2024 Docusign Envelope ID: A8A10A0B-F1FB-49C0-8D3B-65254E4D509C Except for the express modifications made above in this Amendment,the parties agree that all other terms of the Customer Agreement and prior Order(s),amendment(s),or other written agreement(s)entered into by the parties prior to this Amendment will remain the same.Each of the below parties,by each party’s authorized representative,agree to this Amendment which will be effective as of the last day signed by a party. City of Denton (Customer) Aunt Bertha,a Public Benefit Corporation (Aunt Bertha and Company) By:By: Name:Name: Title:Title: Date:Date: We appreciate your continuing support of our shared mission! Thank you from the entire team at Our Mission:Connecting all people in need and the programs that serve them with dignity and ease. Customer Renewal Amendment Page 4 of 5 Confidential Customer Agreement vJuly 2024 Docusign Envelope ID: A8A10A0B-F1FB-49C0-8D3B-65254E4D509C Tyler Hartung 10/3/2024 VP of Finance Kayla Clark 10/4/2024 Buyer Appendix A:Services Rate Sheet Current as of September 2024 The services listed below are for additional optional services (unless selected on the order form or amendment) and their corresponding rates.These services are supplemental and not required for an initial launch and are available to serve customers for ongoing needs and initiatives during and after go-live.We can provide estimated fees for any of the below services.Travel and related travel expenses (subject to Customer pre-authorization)apply for any onsite visits and trips outside of onsite training included in Implementation Fee. Service Rate Branded Mobile App for a Community Site (iOS or Android) $10,000 per year. Live Search Help $6,000 per year. Data Warehouse Access $12,000 per year as a stand alone. Premium Reports &Insights $18,000 per year (includes Data Warehouse Access) Automated Program Recommendations Integration $20,000 per year. Enterprise API Available to use within a Customer System (“System”) Price to be quoted after discussing and understanding use case. Marketplace for Goods &Services Fulfillment Varies based upon the transaction type and the Marketplace Supplier, subject to separate ordering and terms Custom Development $225 per hour. Non-standard Integrations and After Hours Technical Support $150 per hour. Ongoing Support &Services Customer Success Manager/Project Management -$135 per hour Technical Advisor/Project Management -$150/hour Custom-scoped Community Engagement Support -$135 per hour Reporting Services -$150 per hour Executive Advisor -$250 per hour Professional Services Priced based on scope of work Additional Staff Trainings Virtual Staff Trainings:$250 per training. Onsite Staff Trainings:$250 per training +Travel and Expenses. Customer Renewal Amendment Page 5 of 5 Confidential Customer Agreement vJuly 2024 Docusign Envelope ID: A8A10A0B-F1FB-49C0-8D3B-65254E4D509C CONFLICT OF INTEREST QUESTIONNAIRE CONFLICT OF INTEREST QUESTIONNAIRE - FORM CIQ For vendor or other person doing business with local governmental entity This questionnaire reflects changes made to the law by H.B. 23, 84th Leg., Regular Session. This questionnaire is being filed in accordance with Chapter 176, Local Government Code, by a vendor who has a business relationship as defined by Section 176.001(1-a) with a local governmental entity and the vendor meets requirements under Section 176.006(a). By law this questionnaire must be filed with the records administrator of the local government entity not later than the 7th business day after the date the vendor becomes aware of facts that require the statement to be filed. See Section 176.006(a-1), Local Government Code. A vendor commits an offense if the vendor knowingly violates Section 176.006, Local Government Code. An offense under this section is a misdemeanor. 1 Name of vendor who has a business relationship with local governmental entity. 2 Check this box if you are filing an update to a previously filed questionnaire. (The law requires that you file an updated completed questionnaire with the appropriate filing authority not later than the 7th business day after the date on which you became aware that the originally filed questionnaire was incomplete or inaccurate.) 3 Name of local government officer about whom the information in this section is being disclosed. Name of Officer This section, (item 3 including subparts A, B, C & D), must be completed for each officer with whom the vendor has an employment or other business relationship as defined by Section 176.001(1-a), Local Government Code. Attach additional pages to this Form CIQ as necessary. A. Is the local government officer named in this section receiving or likely to receive taxable income, other than investment income, from the vendor? Yes No B. Is the vendor receiving or likely to receive taxable income, other than investment income, from or at the direction of the local government officer named in this section AND the taxable income is not received from the local governmental entity? Yes No C. Is the filer of this questionnaire employed by a corporation or other business entity with respect to which the local government officer serves as an officer or director, or holds an ownership of one percent or more? Yes No D. Describe each employment or business and family relationship with the local government officer named in this section. 4 I have no Conflict of Interest to disclose. 5 Signature of vendor doing business with the governmental entity Date Docusign Envelope ID: A8A10A0B-F1FB-49C0-8D3B-65254E4D509C Aunt Bertha, a public benefit corporation NA 10/3/2024 Certificate Of Completion Envelope Id: A8A10A0BF1FB49C08D3B65254E4D509C Status: Completed Subject: ***Purchasing Approval*** 8670- Find Help Source Envelope: Document Pages: 7 Signatures: 3 Envelope Originator: Certificate Pages: 6 Initials: 3 Kayla Clark AutoNav: Enabled EnvelopeId Stamping: Enabled Time Zone: (UTC-08:00) Pacific Time (US & Canada) 901B Texas Street Denton, TX 76209 kayla.clark@cityofdenton.com IP Address: 198.49.140.104 Record Tracking Status: Original 10/3/2024 1:30:59 PM Holder: Kayla Clark kayla.clark@cityofdenton.com Location: DocuSign Signer Events Signature Timestamp Kayla Clark kayla.clark@cityofdenton.com Buyer City of Denton Security Level: Email, Account Authentication (None) Completed Using IP Address: 198.49.140.104 Sent: 10/3/2024 1:44:44 PM Viewed: 10/3/2024 1:44:59 PM Signed: 10/3/2024 1:45:07 PM Electronic Record and Signature Disclosure: Not Offered via DocuSign Lori Hewell lori.hewell@cityofdenton.com Purchasing Manager City of Denton Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 198.49.140.104 Sent: 10/3/2024 1:45:08 PM Viewed: 10/3/2024 1:58:24 PM Signed: 10/3/2024 2:07:06 PM Electronic Record and Signature Disclosure: Not Offered via DocuSign Marcella Lunn marcella.lunn@cityofdenton.com Senior Deputy City Attorney City of Denton Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 198.49.140.10 Sent: 10/3/2024 2:07:08 PM Viewed: 10/3/2024 2:35:59 PM Signed: 10/3/2024 2:37:22 PM Electronic Record and Signature Disclosure: Not Offered via DocuSign Tyler Hartung tyler@findhelp.com VP of Finance Security Level: Email, Account Authentication (None)Signature Adoption: Pre-selected Style Using IP Address: 71.218.112.84 Sent: 10/3/2024 2:37:23 PM Viewed: 10/3/2024 2:44:06 PM Signed: 10/3/2024 8:02:38 PM Electronic Record and Signature Disclosure: Accepted: 10/3/2024 2:44:06 PM ID: ebb56966-c800-46e2-82eb-4275ab98d5ad Signer Events Signature Timestamp Danielle Shaw Danielle.shaw@cityofdenton.com Director of Community Services Security Level: Email, Account Authentication (None)Signature Adoption: Pre-selected Style Using IP Address: 198.49.140.104 Sent: 10/3/2024 8:02:39 PM Viewed: 10/4/2024 6:52:49 AM Signed: 10/4/2024 6:53:14 AM Electronic Record and Signature Disclosure: Accepted: 10/4/2024 6:52:49 AM ID: 52f86235-04d2-4049-b324-d4d4b9eb3f93 Kayla Clark kayla.clark@cityofdenton.com Buyer City of Denton Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 198.49.140.104 Sent: 10/4/2024 6:53:16 AM Viewed: 10/4/2024 6:53:44 AM Signed: 10/4/2024 6:53:48 AM Electronic Record and Signature Disclosure: Not Offered via DocuSign In Person Signer Events Signature Timestamp Editor Delivery Events Status Timestamp Agent Delivery Events Status Timestamp Intermediary Delivery Events Status Timestamp Certified Delivery Events Status Timestamp Carbon Copy Events Status Timestamp Cheyenne Defee cheyenne.defee@cityofdenton.com Procurement Administration Supervisor City of Denton Security Level: Email, Account Authentication (None) Sent: 10/4/2024 6:53:50 AM Electronic Record and Signature Disclosure: Not Offered via DocuSign Courtney Douangdara Courtney.Douangdara@cityofdenton.com Security Level: Email, Account Authentication (None) Sent: 10/4/2024 6:53:51 AM Electronic Record and Signature Disclosure: Accepted: 9/10/2024 1:10:17 PM ID: 5df450f7-a57a-4157-9ae9-353e823020ff Nigel Frye nfryen@findhelp.com Security Level: Email, Account Authentication (None) Sent: 10/4/2024 6:53:51 AM Electronic Record and Signature Disclosure: Not Offered via DocuSign Witness Events Signature Timestamp Notary Events Signature Timestamp Envelope Summary Events Status Timestamps Envelope Sent Hashed/Encrypted 10/3/2024 1:44:44 PM Certified Delivered Security Checked 10/4/2024 6:53:44 AM Signing Complete Security Checked 10/4/2024 6:53:48 AM Completed Security Checked 10/4/2024 6:53:51 AM Payment Events Status Timestamps Electronic Record and Signature Disclosure ELECTRONIC RECORD AND SIGNATURE DISCLOSURE From time to time, City of Denton (we, us or Company) may be required by law to provide to you certain written notices or disclosures. 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