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6975 - Amendment 3 Executed DocuSign Transmittal Coversheet File Name Purchasing Contact Docusign Envelope ID: FBCCDDE3-FB59-4F9E-A1F2-2708B7866853 6975 Utility & Misc Bill Print & Mail Service Amendment 3 Christina Dormady Docusign Envelope ID: A71F8C31-0438-4BE8-B35A-6B83C81ED41FDocusign Envelope ID: E8E53875-56AF-4742-BC85-52A8A49CC342 Procurement 901 B Texas St., Denton, TX 76209  (940) 349-7100 OUR CORE VALUES Inclusion  Collaboration  Quality Service  Strategic Focus  Fiscal Responsibility October 21, 2024 Connie Muirhead Doxim Utilitec, LLC 1911 Woodslee Drive Troy, MI 48083 Connie.muirhead@doxim.com Re: Price Increase Amendment File # 6975 – Utility and Miscellaneous Bill Print and Mail Servcies Dear Connie Muirhead Thank you for being such a valued partner. By signing this Amendment below, COD and Doxim Utilitec, LLC agree that the Contract is hereby deemed amended to the updated Schedule of Charges, as shown in Attachment A. Except as amended by this Amendment, the Contract is not otherwise amended and all other terms and conditions of the Contract remain in full force and effect, as amended hereby. This Amendment may be executed in any number of counterparts, each of which shall be deemed an original and all of which together shall constitute one and the same instrument. Signatures transmitted electronically shall have the same effect as the delivery of original signatures. The City of Denton reserves the right to re-evaluate pricing as the market conditions change and can ask your firm to provide updated proposed pricing, including, but not limited to, a decrease in pricing, as a result of any such change. We look forward to future business with your firm. Regards, ____________________________ ___________________________ Christina Dormady, Buyer Connie Muirhead Procurement or Authorized Representative City of Denton Doxim Utilitec, LLC Docusign Envelope ID: FBCCDDE3-FB59-4F9E-A1F2-2708B7866853Docusign Envelope ID: A71F8C31-0438-4BE8-B35A-6B83C81ED41FDocusign Envelope ID: E8E53875-56AF-4742-BC85-52A8A49CC342 Service Type Description Price New Price - 2023 Statement Printing Duplex print, #10 mailing envelope, #9 return envelope $0.09381 $0.10160 Notice Printing Duplex print, #10 mailing envelope, #9 return envelope $0.09381 $0.10160 Insert Fee Cost to include inserts into bill envelope $0.00527 $0.00571 Additional Page Fee per page cost to print and insert additional pages if bill contains more than 1 duplex page $0.05270 $0.05707 Paperless Processing Fee Processing of data and composition of bills for paperless accounts $0.06324 0.06849 NCOA/Move Update Compliance Corrections of address that are in the NCOA database to comply with Move Update USPS Standards $0.21080 $0.22830 USPS Address Services CASS/DPV standardization, IMB barcodes, Postal qualification, Full Service USPS discount $0.00300 $0.00325 Special Handling Fee Cost for oversize envelopes $0.03689 $0.39952 Co-Mingling of non- qualifying purchases Reduce postage cost by co-mingling non-qualified pieces of mail $0.01054 $0.01142 Programming Services Cost for programming changes after implementation $131.75/hr $142.68 PDF Creation and Storage Creation, indexing and 36 month storage for all bills, letters and notices $790.50/month $856.12 API web call for PDF display Monthly fee to maintain API calls $263.50/API $285.37 UConnectTM Client Portal UConnect is our utility facing portal that allows for real time job tracking and management of the entire document process.$1264.80/year $1,369.78 Bill Print and Mail PDF Software Attachment A Docusign Envelope ID: FBCCDDE3-FB59-4F9E-A1F2-2708B7866853Docusign Envelope ID: A71F8C31-0438-4BE8-B35A-6B83C81ED41FDocusign Envelope ID: E8E53875-56AF-4742-BC85-52A8A49CC342 UTrackTM Fe Online job-tracking module that provides real-time updates of the entire production process.Waived Waived UReviewTM Fee Online bill review and audit tool that assists utility from sending out "bad" bills to customers.$527/month $570.74 UViewTM Fee Online interface to view PDF images and to print, fax or email bills. Not required if utilizing API calls into CIS $263.50/month $285.37 UMailTM Fee Online tool that reduces the percentage of undeliverable mail $105.40/month UChangeTM Fee Online on-bill message campaign and letter management tool to allow you to deliver specific messages and letters to various audiences $263.50/month $285.37 Website Hosting EBilling website Ebilling accessed through single sign on or full enrollment process.Waived Waived QuickBillTM Fee Interactive bill notification email that will allow customers to view bill without logging in and can allow customers to go paperless right from the email.$0.08432/email $0.09132 Reminder Email Fee Reminder email 3-5 days prior to due date and past due email sent x days after due date $0.03162/email $0.03424 One-Time Fees/Implementations Bill Print Setup Costs Replicate existing bill, design data mapping, creation of business rules, and implementation of products. **A Bill Redesign is quoted separately.Waived EBilling and Payment Setup Costs mplementation of business rules, testing, training, and branded payment pages; including Guest Pay, IVR and Kiosk Waived Ebilling and Payment Email Fees Docusign Envelope ID: FBCCDDE3-FB59-4F9E-A1F2-2708B7866853Docusign Envelope ID: A71F8C31-0438-4BE8-B35A-6B83C81ED41FDocusign Envelope ID: E8E53875-56AF-4742-BC85-52A8A49CC342 Certificate Of Completion Envelope Id: FBCCDDE3FB594F9EA1F22708B7866853 Status: Sent Subject: ***Purchasing Approval*** 6975 Utility and Misc Bill Print and Mail Service - Amendment 3 Source Envelope: Document Pages: 4 Signatures: 0 Envelope Originator: Certificate Pages: 5 Initials: 1 Christina Dormady AutoNav: Enabled EnvelopeId Stamping: Enabled Time Zone: (UTC-06:00) Central Time (US & Canada) 901B Texas Street Denton, TX 76209 christina.dormady@cityofdenton.com IP Address: 198.49.140.10 Record Tracking Status: Original 10/21/2024 9:23:08 AM Holder: Christina Dormady christina.dormady@cityofdenton.com Location: DocuSign Signer Events Signature Timestamp Christina Dormady christina.dormady@cityofdenton.com Buyer City of Denton Security Level: Email, Account Authentication (None) Completed Using IP Address: 198.49.140.10 Sent: 10/21/2024 9:25:36 AM Viewed: 10/21/2024 9:25:45 AM Signed: 10/21/2024 9:26:24 AM Electronic Record and Signature Disclosure: Not Offered via DocuSign Lori Hewell lori.hewell@cityofdenton.com Purchasing Manager City of Denton Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 198.49.140.104 Sent: 10/21/2024 9:26:25 AM Viewed: 10/21/2024 9:52:20 AM Signed: 10/21/2024 9:52:35 AM Electronic Record and Signature Disclosure: Not Offered via DocuSign Connie Muirhead connie.muirhead@doxim.com Security Level: Email, Account Authentication (None) Sent: 10/21/2024 9:52:37 AM Resent: 10/23/2024 2:09:57 PM Viewed: 10/24/2024 11:56:52 AM Electronic Record and Signature Disclosure: Accepted: 10/21/2024 3:55:11 PM ID: d06a8946-48d6-4742-ac39-8bc76edb1f52 William Shepherd william.shepherd@cityofdenton.com Security Level: Email, Account Authentication (None) Electronic Record and Signature Disclosure: Accepted: 10/17/2024 12:29:55 PM ID: 3029c089-7c8d-4f82-9dfd-97354e56752a Christina Dormady christina.dormady@cityofdenton.com Security Level: Email, Account Authentication (None) Electronic Record and Signature Disclosure: Not Offered via DocuSign In Person Signer Events Signature Timestamp Docusign Envelope ID: A71F8C31-0438-4BE8-B35A-6B83C81ED41FDocusign Envelope ID: E8E53875-56AF-4742-BC85-52A8A49CC342 Editor Delivery Events Status Timestamp Agent Delivery Events Status Timestamp Intermediary Delivery Events Status Timestamp Certified Delivery Events Status Timestamp Carbon Copy Events Status Timestamp Cheyenne Defee cheyenne.defee@cityofdenton.com Security Level: Email, Account Authentication (None) Electronic Record and Signature Disclosure: Not Offered via DocuSign Autumn Perkins Autumn.perkins@cityofdenton.com Security Level: Email, Account Authentication (None) Electronic Record and Signature Disclosure: Not Offered via DocuSign Witness Events Signature Timestamp Notary Events Signature Timestamp Envelope Summary Events Status Timestamps Envelope Sent Hashed/Encrypted 10/21/2024 9:25:36 AM Payment Events Status Timestamps Electronic Record and Signature Disclosure Docusign Envelope ID: A71F8C31-0438-4BE8-B35A-6B83C81ED41FDocusign Envelope ID: E8E53875-56AF-4742-BC85-52A8A49CC342 ELECTRONIC RECORD AND SIGNATURE DISCLOSURE From time to time, City of Denton (we, us or Company) may be required by law to provide to you certain written notices or disclosures. Described below are the terms and conditions for providing to you such notices and disclosures electronically through your DocuSign, Inc. (DocuSign) Express user account. Please read the information below carefully and thoroughly, and if you can access this information electronically to your satisfaction and agree to these terms and conditions, please confirm your agreement by clicking the 'I agree' button at the bottom of this document. Getting paper copies At any time, you may request from us a paper copy of any record provided or made available electronically to you by us. For such copies, as long as you are an authorized user of the DocuSign system you will have the ability to download and print any documents we send to you through your DocuSign user account for a limited period of time (usually 30 days) after such documents are first sent to you. After such time, if you wish for us to send you paper copies of any such documents from our office to you, you will be charged a $0.00 per-page fee. You may request delivery of such paper copies from us by following the procedure described below. Withdrawing your consent If you decide to receive notices and disclosures from us electronically, you may at any time change your mind and tell us that thereafter you want to receive required notices and disclosures only in paper format. How you must inform us of your decision to receive future notices and disclosure in paper format and withdraw your consent to receive notices and disclosures electronically is described below. Consequences of changing your mind If you elect to receive required notices and disclosures only in paper format, it will slow the speed at which we can complete certain steps in transactions with you and delivering services to you because we will need first to send the required notices or disclosures to you in paper format, and then wait until we receive back from you your acknowledgment of your receipt of such paper notices or disclosures. To indicate to us that you are changing your mind, you must withdraw your consent using the DocuSign 'Withdraw Consent' form on the signing page of your DocuSign account. This will indicate to us that you have withdrawn your consent to receive required notices and disclosures electronically from us and you will no longer be able to use your DocuSign Express user account to receive required notices and consents electronically from us or to sign electronically documents from us. All notices and disclosures will be sent to you electronically Unless you tell us otherwise in accordance with the procedures described herein, we will provide electronically to you through your DocuSign user account all required notices, disclosures, authorizations, acknowledgements, and other documents that are required to be provided or made available to you during the course of our relationship with you. To reduce the chance of you inadvertently not receiving any notice or disclosure, we prefer to provide all of the required notices and disclosures to you by the same method and to the same address that you have given us. Thus, you can receive all the disclosures and notices electronically or in paper format through the paper mail delivery system. If you do not agree with this process, please let us know as described below. Please also see the paragraph immediately above that describes the consequences of your electing not to receive delivery of the notices and disclosures electronically from us. Electronic Record and Signature Disclosure created on: 7/21/2017 3:59:03 PM Parties agreed to: Connie Muirhead, William Shepherd Docusign Envelope ID: A71F8C31-0438-4BE8-B35A-6B83C81ED41FDocusign Envelope ID: E8E53875-56AF-4742-BC85-52A8A49CC342 How to contact City of Denton: You may contact us to let us know of your changes as to how we may contact you electronically, to request paper copies of certain information from us, and to withdraw your prior consent to receive notices and disclosures electronically as follows: To contact us by email send messages to: purchasing@cityofdenton.com To advise City of Denton of your new e-mail address To let us know of a change in your e-mail address where we should send notices and disclosures electronically to you, you must send an email message to us at melissa.kraft@cityofdenton.com and in the body of such request you must state: your previous e-mail address, your new e-mail address. We do not require any other information from you to change your email address.. In addition, you must notify DocuSign, Inc to arrange for your new email address to be reflected in your DocuSign account by following the process for changing e-mail in DocuSign. To request paper copies from City of Denton To request delivery from us of paper copies of the notices and disclosures previously provided by us to you electronically, you must send us an e-mail to purchasing@cityofdenton.com and in the body of such request you must state your e-mail address, full name, US Postal address, and telephone number. We will bill you for any fees at that time, if any. To withdraw your consent with City of Denton To inform us that you no longer want to receive future notices and disclosures in electronic format you may: i. decline to sign a document from within your DocuSign account, and on the subsequent page, select the check-box indicating you wish to withdraw your consent, or you may; ii. send us an e-mail to purchasing@cityofdenton.com and in the body of such request you must state your e-mail, full name, IS Postal Address, telephone number, and account number. We do not need any other information from you to withdraw consent.. The consequences of your withdrawing consent for online documents will be that transactions may take a longer time to process.. Required hardware and software Operating Systems: Windows2000? or WindowsXP? Browsers (for SENDERS): Internet Explorer 6.0? or above Browsers (for SIGNERS): Internet Explorer 6.0?, Mozilla FireFox 1.0, NetScape 7.2 (or above) Email: Access to a valid email account Screen Resolution: 800 x 600 minimum Enabled Security Settings: •Allow per session cookies •Users accessing the internet behind a Proxy Server must enable HTTP 1.1 settings via proxy connection ** These minimum requirements are subject to change. If these requirements change, we will provide you with an email message at the email address we have on file for you at that time providing you with the revised hardware and software requirements, at which time you will have the right to withdraw your consent. Docusign Envelope ID: A71F8C31-0438-4BE8-B35A-6B83C81ED41FDocusign Envelope ID: E8E53875-56AF-4742-BC85-52A8A49CC342 Acknowledging your access and consent to receive materials electronically To confirm to us that you can access this information electronically, which will be similar to other electronic notices and disclosures that we will provide to you, please verify that you were able to read this electronic disclosure and that you also were able to print on paper or electronically save this page for your future reference and access or that you were able to e-mail this disclosure and consent to an address where you will be able to print on paper or save it for your future reference and access. Further, if you consent to receiving notices and disclosures exclusively in electronic format on the terms and conditions described above, please let us know by clicking the 'I agree' button below. By checking the 'I Agree' box, I confirm that: • I can access and read this Electronic CONSENT TO ELECTRONIC RECEIPT OF ELECTRONIC RECORD AND SIGNATURE DISCLOSURES document; and • I can print on paper the disclosure or save or send the disclosure to a place where I can print it, for future reference and access; and • Until or unless I notify City of Denton as described above, I consent to receive from exclusively through electronic means all notices, disclosures, authorizations, acknowledgements, and other documents that are required to be provided or made available to me by City of Denton during the course of my relationship with you. Docusign Envelope ID: A71F8C31-0438-4BE8-B35A-6B83C81ED41FDocusign Envelope ID: E8E53875-56AF-4742-BC85-52A8A49CC342 Certificate Of Completion Envelope Id: E8E5387556AF4742BC8552A8A49CC342 Status: Completed Subject: Complete with Docusign: 6975 Utility and Misc Bill Print and Mail Services - Amendment 3 vendor... Source Envelope: Document Pages: 9 Signatures: 1 Envelope Originator: Certificate Pages: 5 Initials: 0 Christina Dormady AutoNav: Enabled EnvelopeId Stamping: Enabled Time Zone: (UTC-06:00) Central Time (US & Canada) 901B Texas Street Denton, TX 76209 christina.dormady@cityofdenton.com IP Address: 198.49.140.10 Record Tracking Status: Original 10/28/2024 9:46:53 AM Holder: Christina Dormady christina.dormady@cityofdenton.com Location: DocuSign Signer Events Signature Timestamp Christina Dormady christina.dormady@cityofdenton.com Buyer City of Denton Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 198.49.140.10 Sent: 10/28/2024 9:47:43 AM Viewed: 10/28/2024 9:47:52 AM Signed: 10/28/2024 9:47:56 AM Electronic Record and Signature Disclosure: Not Offered via DocuSign In Person Signer Events Signature Timestamp Editor Delivery Events Status Timestamp Agent Delivery Events Status Timestamp Intermediary Delivery Events Status Timestamp Certified Delivery Events Status Timestamp Carbon Copy Events Status Timestamp Cheyenne Defee Cheyenne.defee@cityofdenton.com Procurement Administration Supervisor City of Denton Security Level: Email, Account Authentication (None) Sent: 10/28/2024 9:47:57 AM Electronic Record and Signature Disclosure: Not Offered via DocuSign Connie Muirhead connie.muirhead@doxim.com Security Level: Email, Account Authentication (None) Sent: 10/28/2024 9:47:58 AM Electronic Record and Signature Disclosure: Accepted: 10/21/2024 3:55:11 PM ID: d06a8946-48d6-4742-ac39-8bc76edb1f52 Witness Events Signature Timestamp Notary Events Signature Timestamp Envelope Summary Events Status Timestamps Envelope Sent Hashed/Encrypted 10/28/2024 9:47:43 AM Certified Delivered Security Checked 10/28/2024 9:47:52 AM Signing Complete Security Checked 10/28/2024 9:47:56 AM Completed Security Checked 10/28/2024 9:47:58 AM Payment Events Status Timestamps Electronic Record and Signature Disclosure ELECTRONIC RECORD AND SIGNATURE DISCLOSURE From time to time, City of Denton (we, us or Company) may be required by law to provide to you certain written notices or disclosures. Described below are the terms and conditions for providing to you such notices and disclosures electronically through your DocuSign, Inc. (DocuSign) Express user account. Please read the information below carefully and thoroughly, and if you can access this information electronically to your satisfaction and agree to these terms and conditions, please confirm your agreement by clicking the 'I agree' button at the bottom of this document. Getting paper copies At any time, you may request from us a paper copy of any record provided or made available electronically to you by us. For such copies, as long as you are an authorized user of the DocuSign system you will have the ability to download and print any documents we send to you through your DocuSign user account for a limited period of time (usually 30 days) after such documents are first sent to you. After such time, if you wish for us to send you paper copies of any such documents from our office to you, you will be charged a $0.00 per-page fee. You may request delivery of such paper copies from us by following the procedure described below. Withdrawing your consent If you decide to receive notices and disclosures from us electronically, you may at any time change your mind and tell us that thereafter you want to receive required notices and disclosures only in paper format. How you must inform us of your decision to receive future notices and disclosure in paper format and withdraw your consent to receive notices and disclosures electronically is described below. Consequences of changing your mind If you elect to receive required notices and disclosures only in paper format, it will slow the speed at which we can complete certain steps in transactions with you and delivering services to you because we will need first to send the required notices or disclosures to you in paper format, and then wait until we receive back from you your acknowledgment of your receipt of such paper notices or disclosures. To indicate to us that you are changing your mind, you must withdraw your consent using the DocuSign 'Withdraw Consent' form on the signing page of your DocuSign account. This will indicate to us that you have withdrawn your consent to receive required notices and disclosures electronically from us and you will no longer be able to use your DocuSign Express user account to receive required notices and consents electronically from us or to sign electronically documents from us. All notices and disclosures will be sent to you electronically Unless you tell us otherwise in accordance with the procedures described herein, we will provide electronically to you through your DocuSign user account all required notices, disclosures, authorizations, acknowledgements, and other documents that are required to be provided or made available to you during the course of our relationship with you. To reduce the chance of you inadvertently not receiving any notice or disclosure, we prefer to provide all of the required notices and disclosures to you by the same method and to the same address that you have given us. Thus, you can receive all the disclosures and notices electronically or in paper format through the paper mail delivery system. If you do not agree with this process, please let us know as described below. Please also see the paragraph immediately above that describes the consequences of your electing not to receive delivery of the notices and disclosures electronically from us. Electronic Record and Signature Disclosure created on: 7/21/2017 3:59:03 PM Parties agreed to: Connie Muirhead How to contact City of Denton: You may contact us to let us know of your changes as to how we may contact you electronically, to request paper copies of certain information from us, and to withdraw your prior consent to receive notices and disclosures electronically as follows: To contact us by email send messages to: purchasing@cityofdenton.com To advise City of Denton of your new e-mail address To let us know of a change in your e-mail address where we should send notices and disclosures electronically to you, you must send an email message to us at melissa.kraft@cityofdenton.com and in the body of such request you must state: your previous e-mail address, your new e-mail address. We do not require any other information from you to change your email address.. In addition, you must notify DocuSign, Inc to arrange for your new email address to be reflected in your DocuSign account by following the process for changing e-mail in DocuSign. To request paper copies from City of Denton To request delivery from us of paper copies of the notices and disclosures previously provided by us to you electronically, you must send us an e-mail to purchasing@cityofdenton.com and in the body of such request you must state your e-mail address, full name, US Postal address, and telephone number. We will bill you for any fees at that time, if any. To withdraw your consent with City of Denton To inform us that you no longer want to receive future notices and disclosures in electronic format you may: i. decline to sign a document from within your DocuSign account, and on the subsequent page, select the check-box indicating you wish to withdraw your consent, or you may; ii. send us an e-mail to purchasing@cityofdenton.com and in the body of such request you must state your e-mail, full name, IS Postal Address, telephone number, and account number. We do not need any other information from you to withdraw consent.. The consequences of your withdrawing consent for online documents will be that transactions may take a longer time to process.. Required hardware and software Operating Systems: Windows2000? or WindowsXP? Browsers (for SENDERS): Internet Explorer 6.0? or above Browsers (for SIGNERS): Internet Explorer 6.0?, Mozilla FireFox 1.0, NetScape 7.2 (or above) Email: Access to a valid email account Screen Resolution: 800 x 600 minimum Enabled Security Settings: •Allow per session cookies •Users accessing the internet behind a Proxy Server must enable HTTP 1.1 settings via proxy connection ** These minimum requirements are subject to change. If these requirements change, we will provide you with an email message at the email address we have on file for you at that time providing you with the revised hardware and software requirements, at which time you will have the right to withdraw your consent. Acknowledging your access and consent to receive materials electronically To confirm to us that you can access this information electronically, which will be similar to other electronic notices and disclosures that we will provide to you, please verify that you were able to read this electronic disclosure and that you also were able to print on paper or electronically save this page for your future reference and access or that you were able to e-mail this disclosure and consent to an address where you will be able to print on paper or save it for your future reference and access. Further, if you consent to receiving notices and disclosures exclusively in electronic format on the terms and conditions described above, please let us know by clicking the 'I agree' button below. By checking the 'I Agree' box, I confirm that: • I can access and read this Electronic CONSENT TO ELECTRONIC RECEIPT OF ELECTRONIC RECORD AND SIGNATURE DISCLOSURES document; and • I can print on paper the disclosure or save or send the disclosure to a place where I can print it, for future reference and access; and • Until or unless I notify City of Denton as described above, I consent to receive from exclusively through electronic means all notices, disclosures, authorizations, acknowledgements, and other documents that are required to be provided or made available to me by City of Denton during the course of my relationship with you.