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8062 - Informal Amendment 5 Executed DocuSign Transmittal Coversheet File Name Purchasing Contact Docusign Envelope ID: 38E1767E-E83B-470B-9D56-3B152D2696F5 Christina Dormady 8062 Utility billing System - Northstar Harris Procurement 901 B Texas St., Denton, TX 76209  (940) 349-7100 OUR CORE VALUES Inclusion  Collaboration  Quality Service  Strategic Focus  Fiscal Responsibility April 1, 2025 Jerry Rahon N. Harris Computer Corporation 1 Antares Drive Suite 400 Ottawa, ON K2E 8C4 CAN Re: File #8062 – Utility Billing System, Informal Amendment 5 Dear Jerry Rahon Thank you for being such a valued partner. By signing this Amendment below, COD and N. Harris Computer Corporation agree that the Contract is hereby deemed amended to the updated Schedule of Charges, as shown in Attachment A. Except as amended by this Amendment, the Contract is not otherwise amended and all other terms and conditions of the Contract remain in full force and effect, as amended hereby. This Amendment may be executed in any number of counterparts, each of which shall be deemed an original and all of which together shall constitute one and the same instrument. Signatures transmitted electronically shall have the same effect as the delivery of original signatures. The City of Denton reserves the right to re-evaluate pricing as the market conditions change and can ask your firm to provide updated proposed pricing, including, but not limited to, a decrease in pricing, as a result of any such change. We look forward to future business with your firm. Regards, ____________________________ ___________________________ Christina Dormady, Buyer Jerry Rahon Procurement or Authorized Representative City of Denton N. Harris Computer Corporation Docusign Envelope ID: 38E1767E-E83B-470B-9D56-3B152D2696F5 www.northstarutilities.com Date: February 14, 2025 Support Call: 2103439 Customer: City of Denton Department: NS-SS Attention: Rita Herrera Fixed Price: *14,175 Services Description: The City of Denton (Denton) has requested NorthStar a N. Harris Computer Corporation implement new bill retrieval functionality within their Account Balance History Bill Retrieval process. This implementation will facilitate integration with Kubra, the newly selected bill print vendor. Kubra will replace the existing vendor, Utilitec/Doxiom. The integration will allow Customer Service Representatives to view PDF bills stored in Kubra's system directly through Northstar. Scope of Work: NorthStar will replace the existing Utilitec/Doxiom functionality with new functionality that will allow for NorthStar users to view PDF bills stored in Kubra’s system using their API as specified in the provided documentation. During the process, the following services will be provided: • Modify the existing NSGoto.asp implementation to integrate with Kubra’s API system • Implement authentication handling for secure API communications with Kubra • Create functionality to locate and retrieve bill PDFs from Kubra’s system • Configure bill display integration within NorthStar’s Account Balance History screen. • Initial deployment of the solution to the test environment for validation. • Final deployment of the validated solution to production environment upon successful testing. Assumptions: • Kubra API documentation provided is complete and accurate. • All project activities to be performed remotely, unless otherwise requested. • Denton will provide the appropriate remote access to its network, facilities, and systems as may be required to perform activities from one of NorthStar’s locations. NorthStar shall abide by all rules and directions of the city of Denton when accessing Denton ’s network, facilities or systems. • Upon deployment of the custom modification into NorthStar TEST, Denton will have thirty (30) calendar days for acceptance testing, during which time, issues reported within the 30 days will be resolved at no charge provided they are part of the original scope of work. At that time the custom modification will be promoted to the production environment on agreement from the City of Denton. All changes or issues reported after 30 days will be considered billable, unless a prior arrangement or extension to the acceptance period is to Attachment A Docusign Envelope ID: 38E1767E-E83B-470B-9D56-3B152D2696F5 www.northstarutilities.com move the modification into Production unless a prior arrangement or extension has been agreed upon • Denton resources will be available as required for User Acceptance testing. It is expected that the individuals identified will have experience in the day-to-day operations and will work closely with the NorthStar Consultant to resolve issues as required. The main purpose for this interaction is to provide a quick and consistent response to procedural issues so that the NorthStar Consultant is not required to contact a large number of Users. • Should the City of Denton require any data refreshes of the NorthStar TEST system throughout testing they will need to coordinate the refresh with NorthStar to ensure none of the configuration work is overwritten in error. If a refresh occurs without NorthStar’s prior knowledge and set ups need to be restored a change order will be issued for the additional effort to do so. Approach: • Upon receipt of this signed document, the following steps will be taken: • Work will be scheduled to commence approximately within 30 days from receipt of approval. • Client will be contacted to inform them of the scheduled date of their work and the estimated time frame for when they will be required for testing. • Changes will be made in TEST and testing support will be provided to the customer prior to moving to LIVE. Should additional time be required to complete this project at any time, you will be notified and asked for your approval in advance of NorthStar completing the incremental work. You will be contacted by the NorthStar Support Analyst assigned to your support call once the custom modification is ready for testing. Acceptance Terms: The work contained within this document is deemed completed and accepted if one of these criteria is met: • The modification is moved to the Live environment upon customer approval • 30 days has elapsed from delivery of the modification into the customer TEST environment Note: Any items requiring support following acceptance of this work should be logged through the Support Desk. Docusign Envelope ID: 38E1767E-E83B-470B-9D56-3B152D2696F5 www.northstarutilities.com Price: This is a fixed price quote based on the scope described above. If there are material changes to the scope or our understanding of the scope, the price is subject to change. Any additional scope will be charged at the current NorthStar Services rate. • Price excludes taxes. • Invoices are payable within 30 days of receipt. • Quote is valid for 60 days from date of delivery. After 60 days the quote will be considered expired and would need to be reassessed and re-quoted if still required. Payment Terms: This quotation will require a 100% deposit on signing, before any work will begin. Invoice is payable upon receipt. Termination: Unless NorthStar and/or Denton exercises its right to terminate this quote due to material breach or default, NorthStar must provide, and Denton must purchase, services from NorthStar for the items defined within this quote. If Denton and/or NorthStar exercises its right to terminate this quote due to material breach or default, or Denton and/or NorthStar terminates this quote without cause, Denton’s obligation includes the following: 1. Provide notice of 10 calendar days for termination without cause; 2. Return the software to NorthStar and certify, under the hand of a duly authorized officer of the Organization, that all copies of the Software or any part thereof, in any form, within the possession or control of the Organization have been returned to NorthStar. (if applicable) Complete payment for services performed and expenses incurred prior to termination including: Any amounts previously invoiced but unpaid; Fees for services performed through the termination date which has not been invoiced; and Any approved travel and living costs. NorthStar’s obligation includes the following: 1. Provide notice of 10 calendar days for termination without cause; Docusign Envelope ID: 38E1767E-E83B-470B-9D56-3B152D2696F5 www.northstarutilities.com Acceptance: A signature below will serve as authorization to proceed with this quotation. Please sign and return this document by email to: aevans@harriscomputer.com or attach to original support ticket. Please provide both an authorized signature for sign off on this quotation, and a technical contact where we should be directing Technical Issues. _________________________ _________________________ __________________ Print Name (Authorized signature) Signature Date _________________________ _________________________ __________________ Name (Technical Contact) e-mail Phone Number _________________________ _________________________ __________________ NorthStar Name Signature Date Docusign Envelope ID: 38E1767E-E83B-470B-9D56-3B152D2696F5 Leah McCallum 4/1/2025 Christa.foster@cityofdenton.comChrista Foster Christa J. Foster 4/2/2025 940-349-7412 Christina Dormady Certificate Of Completion Envelope Id: 38E1767E-E83B-470B-9D56-3B152D2696F5 Status: Completed Subject: ***Purchasing Approval***8062 Utility Billing System - Northstar Harris Source Envelope: Document Pages: 6 Signatures: 4 Envelope Originator: Certificate Pages: 5 Initials: 1 Christina Dormady AutoNav: Enabled EnvelopeId Stamping: Enabled Time Zone: (UTC-06:00) Central Time (US & Canada) 901B Texas Street Denton, TX 76209 christina.dormady@cityofdenton.com IP Address: 198.49.140.10 Record Tracking Status: Original 4/1/2025 8:17:30 AM Holder: Christina Dormady christina.dormady@cityofdenton.com Location: DocuSign Signer Events Signature Timestamp Christina Dormady christina.dormady@cityofdenton.com Buyer City of Denton Security Level: Email, Account Authentication (None) Completed Using IP Address: 198.49.140.10 Sent: 4/1/2025 8:28:15 AM Viewed: 4/1/2025 8:28:25 AM Signed: 4/1/2025 8:28:57 AM Electronic Record and Signature Disclosure: Not Offered via Docusign Lori Hewell lori.hewell@cityofdenton.com Purchasing Manager City of Denton Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 198.49.140.10 Sent: 4/1/2025 8:28:58 AM Viewed: 4/1/2025 9:54:39 AM Signed: 4/1/2025 9:55:01 AM Electronic Record and Signature Disclosure: Not Offered via Docusign Leah McCallum Jrahon@harriscomputer.com Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 70.71.253.228 Sent: 4/1/2025 9:55:03 AM Viewed: 4/1/2025 9:56:00 AM Signed: 4/1/2025 9:57:30 AM Electronic Record and Signature Disclosure: Accepted: 4/1/2025 9:56:00 AM ID: 499d3d6b-e6bf-4cff-a975-4448c63f528b Christa Foster Christa.foster@cityofdenton.com Customer Service Manager Security Level: Email, Account Authentication (None) Completed Using IP Address: 47.188.118.151 Signed using mobile Sent: 4/1/2025 9:57:32 AM Viewed: 4/2/2025 8:09:20 AM Signed: 4/2/2025 8:10:30 AM Electronic Record and Signature Disclosure: Accepted: 4/2/2025 8:09:20 AM ID: 83a48e6d-ed80-4aaf-9a29-077fdb2fd4ab Signer Events Signature Timestamp Christina Dormady christina.dormady@cityofdenton.com Buyer City of Denton Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 198.49.140.10 Sent: 4/2/2025 8:10:32 AM Viewed: 4/2/2025 8:11:16 AM Signed: 4/2/2025 8:14:21 AM Electronic Record and Signature Disclosure: Not Offered via Docusign In Person Signer Events Signature Timestamp Editor Delivery Events Status Timestamp Agent Delivery Events Status Timestamp Intermediary Delivery Events Status Timestamp Certified Delivery Events Status Timestamp Carbon Copy Events Status Timestamp Cheyenne Defee cheyenne.defee@cityofdenton.com Procurement Administration Supervisor City of Denton Security Level: Email, Account Authentication (None) Sent: 4/2/2025 8:14:22 AM Electronic Record and Signature Disclosure: Not Offered via Docusign Autumn Perkins Autumn.perkins@cityofdenton.com Security Level: Email, Account Authentication (None) Sent: 4/2/2025 8:14:23 AM Electronic Record and Signature Disclosure: Not Offered via Docusign Andrea Evans Aevans@harriscomputer.com Security Level: Email, Account Authentication (None) Sent: 4/2/2025 8:14:24 AM Electronic Record and Signature Disclosure: Not Offered via Docusign Witness Events Signature Timestamp Notary Events Signature Timestamp Envelope Summary Events Status Timestamps Envelope Sent Hashed/Encrypted 4/1/2025 8:28:15 AM Envelope Updated Security Checked 4/2/2025 8:13:31 AM Certified Delivered Security Checked 4/2/2025 8:11:16 AM Signing Complete Security Checked 4/2/2025 8:14:21 AM Completed Security Checked 4/2/2025 8:14:24 AM Payment Events Status Timestamps Electronic Record and Signature Disclosure ELECTRONIC RECORD AND SIGNATURE DISCLOSURE From time to time, City of Denton (we, us or Company) may be required by law to provide to you certain written notices or disclosures. 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