7446 - Informal Amendment 1 Executed
DocuSign Transmittal Coversheet
File Name
Purchasing Contact
Docusign Envelope ID: 67E1BBA7-0B6F-4B77-B7B4-1CA8DA238C67
7446 - 311 CRM Services, Informal Amendment 1
Christa Christian
Procurement
901 B Texas St., Denton, TX 76209 (940) 349-7100
OUR CORE VALUES
Inclusion Collaboration Quality Service Strategic Focus Fiscal Responsibility
April 24, 2025
Christopher Goolsbee
VERINT AMERICAS INC., DBA VERINT SYSTEMS INC.
800 North Point Parkway
Alpharetta, GA 30005
Christopher.Goolsbee@verint.com
Re: File #7446 – 311 CRM Services, Informal Amendment 1
Dear Christopher,
Thank you for being such a valued partner. By signing this Amendment below, COD and VERINT
SYSTEMS INC. that the Contract is hereby deemed amended to the updated Schedule of Charges, as
shown in Attachment A.
Except as amended by this Amendment, the Contract is not otherwise amended and all other terms
and conditions of the Contract remain in full force and effect, as amended hereby. This Amendment
may be executed in any number of counterparts, each of which shall be deemed an original and all of
which together shall constitute one and the same instrument. Signatures transmitted electronically
shall have the same effect as the delivery of original signatures.
The City of Denton reserves the right to re-evaluate pricing as the market conditions change and can
ask your firm to provide updated proposed pricing, including, but not limited to, a decrease in
pricing, as a result of any such change.
We look forward to future business with your firm.
Regards,
____________________________ ___________________________
Christa Christian, CPPB Christopher Goolsbee
Procurement or Authorized Representative
City of Denton Vendor
___________________________
Department
Docusign Envelope ID: 67E1BBA7-0B6F-4B77-B7B4-1CA8DA238C67
Page 1 of 11
Currency: USD
ORDER: 569595 - 3
This Order is attached to and made a part of the Agreement specified below and is by and between Verint Americas Inc. (“Verint”) and City of Denton, Texas ("Customer"). The
effective date of this document shall be the date of the last signatory. 1. SAAS ACCESS RIGHTS AND INITIAL SAAS ACCESS FEES:
Item # Description Term
(Months)
Units UOM Sell Price
93-531-5307 SMS Usage Fees - SaaS 19 288,000 SMS Message 2,880.00
TOTAL INITIAL SAAS ACCESS FEE – 19 MONTH: 2,880.00
The Access Term for the above SaaS Services is for the number of months set forth in the table above commencing on the effective date of this Order and is non-cancellable. Verint may increase the annual Access Fee for the first successive 12-month Access Term by no more than eight percent (8%) above the 12-month value
of the fee paid for the initial Access Term.
Annually during the initial Access Term only, Customer has the right to exchange up to twenty five percent (25%) of the remaining SaaS Access Fee value applicable
to the SaaS Access Rights subscribed for non-Bot Offerings, to the equivalent SaaS Access Rights value for Bot Offerings. Customer may initiate such exchange right
by executing a subsequent Order with Verint detailing the quantity of SaaS Access Rights to be exchanged from and to, and the exchange shall be effective the start of
the next annual Billing Period. The right to exchange requires 90 days’ advance written notice prior to that annual Billing Period. Any renewal Access Terms thereafter
shall be based on the quantity of SaaS Access Rights then in effect after such subsequent Order(s).
The value of the SaaS Access Fees for the non-Bot Offering to be exchanged shall be calculated pro rata based on the quantity of SaaS Access Rights to be decreased
for the remainder of the Access Term. The quantity of SaaS Access Rights for the Bot Offerings to be subscribed in exchange shall be calculated based on Verint’s
then-current list price, less any discount negotiated at the time of the subsequent exchange Order.
The term “Bot Offering” refers to Verint’s AI-specific SaaS Service offerings available under this AI exchange program, as found at the following link:
https://www.verint.com/wp-content/uploads/2024/06/verint-exchange-rights-program-eligible-products.pdf.
2. FIXED FEE PROFESSIONAL SERVICES FEES:
Item # Fixed Fee Professional Services Units UOM Sell Price
89-555-0201 Fixed Fee Services
To be delivered in accordance with the attached Statement of Work
1 Each 36,000.26
TOTAL FIXED FEE PROFESSIONAL SERVICES FEE: 36,000.26
3. TOTAL FEES FOR THIS ORDER: 38,880.26
4. INVOICING AND PAYMENT TERMS: All invoices will be paid by Customer in accordance with the Agreement, and invoices will be issued as follows:
SAAS ACCESS FEES: The total initial SaaS Access Fee will be invoiced on a pro rata annual basis. The first invoice shall be on or soon after the effective
date of this Order and each following invoice will be issued on the date sixty (60) days prior to each anniversary of the effective date of this Order through the
Access Term.
FIXED FEE PROFESSIONAL SERVICES FEES: The total Fixed Fee Professional Services Fee will be invoiced upon the effective date of this Order. All
other amounts due under this Order will be invoiced by Verint.
5. DEFINITIONS AND THIRD PARTY APPLICATIONS: The following definition(s) apply to this Order, and specify the type and manner in which each applicable product
above is licensed for use hereunder in accordance with the terms and conditions of the Agreement:
“SMS Message” means each individual text message received by the Software from an SMS user or transmitted to an SMS user by the Software, in the aggregate, during each
12-month period of an Access Term. SMS Messages not consumed during each 12-month period are forfeited and will be reset at the beginning of each successive 12-month
period.
Use of all third party applications provided by Verint is expressly limited to use in conjunction with the Products (i.e. may not be used independent of the Products).
By executing this Order, both parties agree this Order shall be governed by the terms and conditions found herein and the negotiated contract 7446.
6. ADMINISTRATIVE: Address Type Reference Contact Name Email Phone Address
Install / DC/ Billing / Shipping Denton, TX Sheila Gray sheila.gray@cityofdenton.com (940) 349-8496 215 E McKinney St Denton, TX 76201
Docusign Envelope ID: 67E1BBA7-0B6F-4B77-B7B4-1CA8DA238C67
ATTACHMENT A
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7. ACKNOWLEDGEMENT: IF THE SIGNATURE BELOW IS AN AFFILIATE OF THE SIGNATORY TO THE AGREEMENT, SUCH AFFILIATE HEREBY AGREES TO
ABIDE BY ALL TERMS AND CONDITIONS OF THE AGREEMENT. NO PURCHASE ORDER IS REQUIRED FOR THIS ORDER. THE PARTIES HERETO REPRESENT AND
WARRANT TO EACH OTHER THAT THE RESPECTIVE PARTY’S SIGNATORY BELOW HAS THE AUTHORITY TO BIND THE PARTY.
IN WITNESS WHEREOF, Customer and Verint have caused this document to be executed by their duly authorized representatives as of the respective dates below.
ACCEPTED: ACCEPTED:
VERINT AMERICAS INC. CITY OF DENTON, TEXAS
__________________________________________________________________ __________________________________________________________________
Authorized Representative Authorized Representative
__________________________________________________________________ __________________________________________________________________
Printed Name Printed Name
__________________________________________________________________ __________________________________________________________________
Title Title
__________________________________________________________________ __________________________________________________________________
Date Date
THE TERMS, CONDITIONS, AND FEES CONTAINED IN THIS ORDER ARE VALID PROVIDED IT IS EXECUTED
BY CUSTOMER/AFFILIATE AND RECEIVED BY VERINT ON OR BEFORE APRIL 30, 2025.
Docusign Envelope ID: 67E1BBA7-0B6F-4B77-B7B4-1CA8DA238C67
4/24/2025
Christa Christian
Purchasing Supervisor
Kurt Schneider
4/25/2025
CFO Americas
Page 3 of 11
Statement of Work To
Order No.
569595
Customer Name: City of Denton
Account Executive: Eric Schweig
VP of Services: Mark Nesbitt
Services Delivery Manager: Kesha Lacks
Table of Contents
Section 1: Introduction & Summary
Section 2: Implementation Services (Fixed Fee Services) Section
3: Training Services
Section 4: Attachments
Attachment A: Change Order Request Form
Attachment B: Sample Milestone Completion of Services Form
Section 1: Introduction and Summary
This statement of work (“SOW”) is an attachment to Order No. 569595 (“Order”) and is attached to and made a part of the Contract
for Professional Services 7446, as amended, by and between Verint Americas Inc., (“Verint”) and the City of Denton (“Customer”).
The attachments are incorporated herein and made a part hereof by reference (the “Attachments”):
With respect to this SOW, and regardless how so defined in the Agreement, any reference to “Customer” herein shall be a reference
to the entity (other than Verint) that executed the Agreement. With respect to any performance, acknowledgements or other
documents that are required under this SOW from Customer for Verint to perform or as a result of Verint’s performance.
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Customer’s obligations must be satisfied by Customer, or, in the event Customer is a reseller, must be satisfied either by Customer
or Customer’s end customer.
Summary of the Services
Verint will work with the Customer to conduct the following activities:
Project Initiation
Review this Statement of Work, and accompanying Order documents Review initial
Verint project schedule with the Customer Project Manager
Establish communication methods, status meetings and status reporting, and project milestones
Discovery and Design
Workshop to capture requirements to query the map feature layer and show a pop up if the selected location is out of City Limit.
Workshop for adding functionally to allow dialing of 311 from the Mobile App.
Workshop to capture requirements for the integration between CM Pro and Twillio SMS. Workshop to
capture the requirements for the Trash and Recycling reminders.
Configuration and Build
Configuration of the City Limits pop up.
Configuration of the Customer Mobile App button for 311 Calls. Configuration of the
CM Pro / Twillio SMS Integration.
Configuration of the Trash and Recycling Reminders.
UAT
Support the Customer User Acceptance Testing (UAT).
Production Readiness
Complete a rollout on Production environment and transition to Verint Support.
Service Hours
Unless otherwise agreed to by Verint and the Customer, the services hereunder will be performed by Verint during Normal
Business Hours. Normal Business Hours means 8:00 A.M. to 5:00 P.M., Customer’s local time, Monday through Friday,
excluding Verint holidays. One exception is the Verint effort to support the transition to go live in Production which will be
conducted outside of Normal Business Hours, over the course of a weekend.
Travel and Expenses
Travel and living expenses are non-applicable for the purposes of this SOW. All Verint work will be completed remotely. Technical
consultancy support will be provided remotely using WebEx sessions and conference calls.
Scheduling
At the outset of the project, Customer and Verint will review the Services to be performed and develop a written project schedule
identifying agreed upon dates for performance of the Services. Verint personnel and other resources will be assigned to the
project in accordance with the agreed upon project schedule at that time.
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Customer Responsibilities
Verint’s performance of services is strictly dependent on the Customer’s timely completion of all Customer obligations. In addition
to Customer’s obligations as set forth in the Attachment(s), Customer must also:
A. Provide all relevant documentation and information to Verint in a timely manner.
B. Ensure Customer IT personnel are fully briefed on the needs of the project and are available to assist with any project
tasks, including server or network configuration as needed by the demands of the project.
C. Backup all Customer data.
D. Where applicable, provide Verint personnel with temporary or static passwords to servers and databases.
E. Install supported operating systems and software on Customer furnished hardware to enable the installation of the
Customer hosted gateway components.
F. Distribute all software to the agent and supervisor workstations (as applicable).
G. Where applicable, license and install relational database management system (i.e., SQL) software and obtain
sufficient server licenses for Customer connectivity.
Project Roles
The Verint Project Manager and Customer’s Project Lead, as defined below, will identify necessary team roles, and assign team
personnel during project initiation as appropriate to the services being delivered under this SOW.
A. Verint Team
1. Delivery Manager: Overall responsibility for the delivery of the Project. Helps with issues and escalations for the
project.
2. Project Manager: This individual is responsible for managing the implementation process to completion and is the
primary contact for the Customer. The Verint Project Manager is the facilitator for all project activities and is
responsible for managing project budget, scope, timeline, and scheduling of all Verint resources.
3. Solution Architect: Responsible for overall design and architecture for implementing the Customer solution.
4. Technical Consultant: Verint will provide Technical Consultant roles to assist with the installation, configuration, and
transition of the Verint solution to Production.
B. Customer Team
1. Executive Sponsor: This individual is responsible for the decision to purchase the Verint software and is expected to
contribute information about the Customer’s goals for the use of the software to the organization.
2. Customer Project IT Lead: This individual is the business owner that helps with issues and escalation for the Project.
This individual is Customer’s single point of contact for Verint and is responsible for project coordination, customer
resource schedule and ensures performance of Customer responsibilities. This individual must be authorized by
senior management with the decision-making powers to ensure the success of the implementation of this
engagement.
3. Business Resources: These individuals may be called upon to answer questions about policies, people, queues, and
other operational information needed for their specific sites.
4. Business Users: These are the primary end users of the Verint software.
Communication and Escalation Process
The Verint Project Manager will maintain ongoing communications and attend and/or participate in meetings during Normal
Business Hours at times mutually acceptable to the parties for the duration of the project. At any time, project issues or
concerns can be escalated beyond the Verint Project Manager by contacting the Verint Delivery Manager and subsequently
Verint VP of Services.
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Non-Solicitation
During the term of the Agreement and for a period of one (1) year thereafter, Customer shall not recruit or solicit for employment or
hire, directly, any employee of Verint (except as a result of general recruiting strategies such as placement of advertisements and
posting of positions on corporate web sites) without the prior written consent of Verint.
Change Order Process
Customer may request changes in or additions to the Services being provided hereunder by completing a change control
document. If Verint deems the changes feasible, Verint will provide a quote for any increase or decrease in the cost of, or time
required for performance of the Services as amended. Once parties agree to the modified scope and related fees a
representative of each party will sign a change control document. Verint shall not be obligated to perform any revised or
additional Services unless and until a change control document is signed by both parties.
Docusign Envelope ID: 67E1BBA7-0B6F-4B77-B7B4-1CA8DA238C67
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Section 2: Implementation Services
Milestones under this SOW are provided to Customer on a fixed fee basis and for the fixed fee Services Fee set forth in the Order.
Customer will receive a Confirmation of Services document (“COS”) to acknowledge that the Service milestones have been
rendered in accordance with this SOW and the Agreement. Customer must accept or reject the requested acknowledgment of
completion either by signature or by email within five (5) business days. In the event Customer fails to accept or reject a COS by
the end of the five (5) business day period, the applicable Service will be deemed delivered complete and accepted.
Verint Services
Verint have identified the following project specific assumptions as part of delivering the solution defined in this SoW:
Both the Customer and Verint will assign Project Managers to this project and be responsible for managing their
respective tasks and personnel according to a mutually agreed schedule.
The Customer and Verint will select qualified personnel to perform their respective tasks.
All Verint software documentation and training materials are provided in English language only.
No travel expenses have been included, and it is assumed all Verint services will be delivered remotely.
The Customer will manage all existing business system vendors to ensure they are aligned with the needs and
demands of the project and will provide resources to support the project in a timely fashion.
Verint have assumed that the Customer will provide dedicated resources for the duration of the project who understand
the business requirements and are empowered to make decisions and take ownership of their project deliverables.
Project Initiation
This step sets the foundation for the project and includes the Customer Project Manager, with any key End-User stakeholders,
meeting with Verint to discuss a consolidated project plan, rationalize project management activities and tools, and define roles
and responsibilities for all project members. The output of all these activities will be bundled and shared with the entire project
team in a project kick-off moderated by the Project Managers.
The purpose of the project kick-off meeting is to ensure that everyone understands the project scope, the approach to managing
the project and the communication channels such that team members understand how we are going to make the project a
success. Verint will deliver the following:
Review this Statement of Work, and accompanying Order documents, with Customer to ensure there is a common
understanding on what will be delivered by Verint, what assumptions Verint have made and how change management
will be managed throughout the project.
Review initial Verint project schedule with the Customer Project Manager to prepare initial tasks and assignments,
associated durations, start and end dates, and predecessors/dependencies.
Establish communication methods, status meetings and status reporting.
Provide Customer access to the Verint Community and the Verint Online Academy.
Deliverables Description Customer Verint
Project Schedule Initial Project Plan Schedule (MS
Project Gantt) jointly created with
the Customer for the delivery.
Review for input and editing. Create and manage the
document and share it
with the Customer for
joint review.
Project Status Reporting Agree the mechanism for project
reporting in relation to status report
format and frequency of project
review meetings.
Review for input and editing.
Assist in the preparation and
confirmation of Customer tasks,
schedule, and resource
assignments.
Work with the Customer
to agree the project
status report format and
schedule project review
meetings.
Docusign Envelope ID: 67E1BBA7-0B6F-4B77-B7B4-1CA8DA238C67
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ASSUMPTIONS
Customer acknowledges that artifacts that are created during the project initiation stage of the project i.e., Project
Schedule, etc., are working documents that will be updated and maintained throughout the lifecycle of the project and
therefore understand that these are not “final” versions of these artifacts.
The Customer will be responsible for completing the online training courses for Verint CM Professional made available
through the Verint Online Academy before commencing the User Acceptance Test (UAT) phase.
Discovery and Design
This stage will be used to identify the requirements and agree the solution design to be implemented during the Configuration and
Build stage.
Description Customer Verint
Out of City Limits Pop Up Workshop Provide subject matter experts, who are
empowered to make decisions.
Document requirements to create
a Product Backlog
311 Dial Button for Customer Mobile
Workshop
Provide subject matter experts, who are
empowered to make decisions
Document requirements to create
a Product Backlog
CM Pro/Twillio SMS Integration Workshop Provide subject matter experts, who are
empowered to make decisions
Document requirements to create
a Product Backlog
Waste & Recycling Notifications Workshop Provide subject matter experts, who are
empowered to make decisions
Document requirements to create
a Product Backlog
Configuration and Build
Configuration of the agreed design.
Description Customer Verint
Out of City Limits Pop Up Provide correct City limits geo-fencing
shape files and layers. Customer to
provide text to be displayed on the
popup.
Based on the map click, query the
feature layer and show popup if the
selected location is out of city limits and
don’t allow the user to proceed.
311 Dial Button for Customer Mobile Add the button to the Customer
Mobile for both IOS and Android.
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CM Pro/Twillio SMS Integration The Customer will provide the text to be
used when a case is created and closed.
Verint will configure this for one case
type and provide skills transfer so the
customer can provide different text for
different classifications if required.
Verint will integrate with Twillio for the
purpose of sending outbound SMS
notifications when a case has been
created and closed. Optionally SMS
notifications can also be sent when a
public case note is created, a case
task is created, and when a case task
is closed.
Verint will modify one of the
customer's existing Forms to include
the option to receive SMS updates
and provide skills transfer on how to
replicate the functionality to the
customer's other Forms.
Waste & Recycling Notifications Provide GIS layer with Trash Pick Up
days.
Provide Email Templates.
Add Map with Address search Add
Apply Trash reminders layer
Create a New page with custom fields
(4 fields)
Create Summary Page Create
Email notification Create
Confirmation form
Update Data Sync table configuration
/ Job schedule
Create Unsubscribe form (Link in
email or SMS)
ASSUMPTIONS
Waste & Recycling Notifications – SMS Notifications are not in scope for this functionality.
SMS Integration - Case notes, task created and task closure text exceeding the SMS character limit (160 characters)
will be automatically truncated.
GIS layers for Trash and Geo-fencing to be maintained by the Customer.
Email templates or texts to be provided and maintaned by the Customer.
Docusign Envelope ID: 67E1BBA7-0B6F-4B77-B7B4-1CA8DA238C67
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UAT
Customer will create and execute user test cases for the agreed Verint deliverables. The testing will be performed in a controlled
manner which allows Customer to verify and document that the test cases work as expected or capture details of any anomalies
that may occur.
Activities Description Customer Verint
User Acceptance Testing
consultancy support
UAT of the configured solutions. Create and execute test plans for
the configured solution.
Deploy the solution onto
the QA non- production
environment in
preparation for UAT.
Provide consultancy
support for the Customer
UAT phase.
ASSUMPTIONS
The User Acceptance (UAT) activities will commence once the Customer has signed off on the Configuration and Build
Milestone.
The Customer will fully own UAT and perform a full regression test of the solution on completion of CM Professional on
the QA environment.
The Customer will provide the necessary test case documentation required for UAT.
The Customer will also ensure all tests are carried out and results are provided in a timely manner.
Verint will be responsible for triaging defects that occur during UAT that are associated with any processes and / or
integration that Verint has delivered. If Verint are requested to triage and resolve defects related to non-Verint
deliverables this will be managed under change control.
The Customer will supply the necessary resources to execute UAT including the logging and management of defects.
Verint will provide project related support during this phase. Customer will provide relevant use cases to be used for
testing as requested to allow Verint to complete basic integration validation prior to handover for UAT.
This stage will be deemed complete when any Severity 1, Severity 2 and Priority 1 and Priority 2 defects found in the
Verint deliverables are resolved.
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Production Readiness
Verint will work with the Customer to complete the rollout of the overall solution on Production and handover to Verint Support.
Activities Customer Verint
Migration to Production Prepare and deliver any required
training to end users.
Migrate the solution configuration from QA to
Production and conduct an agreed set of
regression tests along with the Customer to ensure
the migrated solution is ready for go-live.
Handover to Verint Support
complete
Identify resources to participate in
handover session to Verint.
Acknowledge handover is complete and
all future issues will be managed
through Verint Support.
Complete documentation for handover to Verint
Support.
Arrange and facilitate a handover call with the
Customer and Verint to review the ongoing incident
handling procedures.
ASSUMPTIONS
The Production Readiness and Customer Support Handover activities will commence once the Customer has signed off
on the UAT activities and milestone.
Customer has prepared internal organization for go live of the solution.
Customer will be responsible for conducting any end-user training required for Customer resources in preparation for
project go-live.
Additional go-lives or go-live support is out of scope unless otherwise managed under change control.
This stage will be deemed complete when the solution has moved to Production.
Post go-live will be provided by the Verint Support team as detailed in the Verint Global Maintenance and Support Plan.
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Section 4: Attachments
Attachment A: Sample Change Order Request Form
Date Change Order # Customer Name
SO# Verint VP Verint Project
Manager
Change Information
Summary or Requested Change: [indicate below]
Application(s) Release Affected Site(s)
Total Quote Cost: $
New Quote #:
[ ] Fixed Fee [ ] Time & Material
[ ] Mixed **T&M Project Over-Run [
] Yes [ ] No
Additional Time by Resource Type
(Scope)
Resource Type Days/Hours Resource Type Days/Hours
PO Number
PO Required [ ] Yes [ ] No
Customer Acceptance
Customer Representative
(Name/Title)
Phone Number
Authorizing Customer Signature/Date Email Address
Agreement Incorporation - The terms and conditions of the original order (referenced above) will govern this agreed
upon change.
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Attachment B: Sample Milestone Completion of Services Form
Customer and Project Information
Customer:
Project Name: Project ID:
Address:
Responsible Party:
Email Address:
Telephone:
Purchase Order #: Purchase Order Amount:
Milestone(s) or Services Completed
Milestone # Description Date
Completed
Invoice Amount
Milestones set forth in this Confirmation of Services (COS) document must either be accepted or rejected within five (5) days of
submission by Verint; if rejected, Customer will furnish details of rejection sufficient for Verint to re-perform and correct the
affected Service(s), after which a new COS shall be provided for Customer’s acknowledgement. The parties acknowledge that
work on all future milestones may either be temporarily halted or will not commence until resolution is reached on any
milestone not accepted. In the event Customer fails to accept or reject this COS by the end of the five (5)-day period, the
applicable Service will be deemed delivered complete and accepted.
Customer confirms that that the undersigned is authorized to acknowledge completion of the applicable milestone(s) on behalf
of Customer.
Customer Acceptance
Customer Representative
(Name/Title):
Phone
Number:
Authorizing Customer
Signature/Date:
Email
Address:
Docusign Envelope ID: 67E1BBA7-0B6F-4B77-B7B4-1CA8DA238C67
CONFLICT OF INTEREST QUESTIONNAIRE
CONFLICT OF INTEREST QUESTIONNAIRE - FORM CIQ
For vendor or other person doing business with local governmental entity
This questionnaire reflects changes made to the law by H.B. 23, 84th Leg., Regular Session.
This questionnaire is being filed in accordance with Chapter 176, Local Government Code, by a vendor who has a business relationship as
defined by Section 176.001(1-a) with a local governmental entity and the vendor meets requirements under Section 176.006(a).
By law this questionnaire must be filed with the records administrator of the local government entity not later than the 7th business day after
the date the vendor becomes aware of facts that require the statement to be filed. See Section 176.006(a-1), Local Government Code.
A vendor commits an offense if the vendor knowingly violates Section 176.006, Local Government Code. An offense under this section is a
misdemeanor.
1 Name of vendor who has a business relationship with local governmental entity.
2
Check this box if you are filing an update to a previously filed questionnaire.
(The law requires that you file an updated completed questionnaire with the appropriate filing authority not later than the 7th business day after the
date on which you became aware that the originally filed questionnaire was incomplete or inaccurate.)
3 Name of local government officer about whom the information in this section is being disclosed.
Name of Officer
This section, (item 3 including subparts A, B, C & D), must be completed for each officer with whom the vendor has an employment or other business
relationship as defined by Section 176.001(1-a), Local Government Code. Attach additional pages to this Form CIQ as necessary.
A. Is the local government officer named in this section receiving or likely to receive taxable income, other than investment income, from the vendor?
Yes No
B. Is the vendor receiving or likely to receive taxable income, other than investment income, from or at the direction of the local government officer
named in this section AND the taxable income is not received from the local governmental entity?
Yes No
C. Is the filer of this questionnaire employed by a corporation or other business entity with respect to which the local government officer serves as an
officer or director, or holds an ownership of one percent or more?
Yes No
D. Describe each employment or business and family relationship with the local government officer named in this section.
4
I have no Conflict of Interest to disclose.
5
Signature of vendor doing business with the governmental entity Date
Docusign Envelope ID: 67E1BBA7-0B6F-4B77-B7B4-1CA8DA238C67
VERINT AMERICAS INC., DBA VERINT SYSTEMS INC.
X
4/25/2025
N/A
Certificate Of Completion
Envelope Id: 67E1BBA7-0B6F-4B77-B7B4-1CA8DA238C67 Status: Completed
Subject: ***Purchasing Approval*** 7446 - 311 CRM Services, Informal Amendment 1
Source Envelope:
Document Pages: 16 Signatures: 6 Envelope Originator:
Certificate Pages: 6 Initials: 2 Christa Christian
AutoNav: Enabled
EnvelopeId Stamping: Enabled
Time Zone: (UTC-06:00) Central Time (US & Canada)
901B Texas Street
Denton, TX 76209
Christa.Christian@cityofdenton.com
IP Address: 10.104.81.137
Record Tracking
Status: Original
4/24/2025 10:21:05 AM
Holder: Christa Christian
Christa.Christian@cityofdenton.com
Location: DocuSign
Signer Events Signature Timestamp
Christa Christian
christa.christian@cityofdenton.com
Purchasing Supervisor
City of Denton
Security Level: Email, Account Authentication
(None)
Signature Adoption: Pre-selected Style
Using IP Address: 198.49.140.104
Sent: 4/24/2025 10:38:11 AM
Viewed: 4/24/2025 10:38:21 AM
Signed: 4/24/2025 10:38:43 AM
Electronic Record and Signature Disclosure:
Not Offered via Docusign
Lori Hewell
lori.hewell@cityofdenton.com
Purchasing Manager
City of Denton
Security Level: Email, Account Authentication
(None)
Signature Adoption: Pre-selected Style
Using IP Address: 198.49.140.10
Sent: 4/24/2025 10:38:46 AM
Viewed: 4/24/2025 10:42:30 AM
Signed: 4/24/2025 10:46:09 AM
Electronic Record and Signature Disclosure:
Not Offered via Docusign
Marcella Lunn
marcella.lunn@cityofdenton.com
Senior Deputy City Attorney
City of Denton
Security Level: Email, Account Authentication
(None)
Signature Adoption: Pre-selected Style
Using IP Address: 198.49.140.10
Sent: 4/24/2025 10:46:12 AM
Viewed: 4/25/2025 11:42:14 AM
Signed: 4/25/2025 11:43:43 AM
Electronic Record and Signature Disclosure:
Not Offered via Docusign
Kurt Schneider
kurt.schneider@verint.com
CFO Americas
Verint Systems
Security Level: Email, Account Authentication
(None)
Signature Adoption: Drawn on Device
Using IP Address: 172.56.97.122
Signed using mobile
Sent: 4/25/2025 1:17:33 PM
Viewed: 4/25/2025 1:55:23 PM
Signed: 4/25/2025 3:44:07 PM
Electronic Record and Signature Disclosure:
Accepted: 9/21/2024 12:58:15 PM
ID: 98bc6354-ccc0-4746-8e3a-43d6da1190a1
Signer Events Signature Timestamp
Jerry Looper
jerry.looper@cityofdenton.com
JL
Security Level: Email, Account Authentication
(None)Signature Adoption: Pre-selected Style
Using IP Address: 198.49.140.10
Sent: 4/25/2025 3:44:10 PM
Viewed: 4/25/2025 3:55:37 PM
Signed: 4/25/2025 3:56:20 PM
Electronic Record and Signature Disclosure:
Accepted: 4/25/2025 3:55:37 PM
ID: 36c25ece-5a62-48c9-9b9e-ea92f3307cf6
In Person Signer Events Signature Timestamp
Editor Delivery Events Status Timestamp
Agent Delivery Events Status Timestamp
Intermediary Delivery Events Status Timestamp
Certified Delivery Events Status Timestamp
Carbon Copy Events Status Timestamp
Christopher Goolsbee
Christopher.Goolsbee@verint.com
Contracts Manager
Security Level: Email, Account Authentication
(None)
Sent: 4/25/2025 1:17:36 PM
Electronic Record and Signature Disclosure:
Accepted: 4/25/2025 1:15:57 PM
ID: 898091d2-307d-4506-809d-296eae2c2154
Cheyenne Defee
cheyenne.defee@cityofdenton.com
Procurement Administration Supervisor
City of Denton
Security Level: Email, Account Authentication
(None)
Sent: 4/25/2025 3:56:24 PM
Electronic Record and Signature Disclosure:
Not Offered via Docusign
Sheila Gray
sheila.gray@cityofdenton.com
Security Level: Email, Account Authentication
(None)
Sent: 4/25/2025 3:56:25 PM
Viewed: 4/25/2025 4:04:52 PM
Electronic Record and Signature Disclosure:
Accepted: 11/20/2024 1:36:38 PM
ID: 1f67c7ca-1c30-4b5b-af52-84c44d682484
Witness Events Signature Timestamp
Notary Events Signature Timestamp
Envelope Summary Events Status Timestamps
Envelope Sent Hashed/Encrypted 4/24/2025 10:38:11 AM
Certified Delivered Security Checked 4/25/2025 3:55:37 PM
Signing Complete Security Checked 4/25/2025 3:56:20 PM
Completed Security Checked 4/25/2025 3:56:25 PM
Payment Events Status Timestamps
Electronic Record and Signature Disclosure
ELECTRONIC RECORD AND SIGNATURE DISCLOSURE
From time to time, City of Denton (we, us or Company) may be required by law to provide to
you certain written notices or disclosures. Described below are the terms and conditions for
providing to you such notices and disclosures electronically through your DocuSign, Inc.
(DocuSign) Express user account. Please read the information below carefully and thoroughly,
and if you can access this information electronically to your satisfaction and agree to these terms
and conditions, please confirm your agreement by clicking the 'I agree' button at the bottom of
this document.
Getting paper copies
At any time, you may request from us a paper copy of any record provided or made available
electronically to you by us. For such copies, as long as you are an authorized user of the
DocuSign system you will have the ability to download and print any documents we send to you
through your DocuSign user account for a limited period of time (usually 30 days) after such
documents are first sent to you. After such time, if you wish for us to send you paper copies of
any such documents from our office to you, you will be charged a $0.00 per-page fee. You may
request delivery of such paper copies from us by following the procedure described below.
Withdrawing your consent
If you decide to receive notices and disclosures from us electronically, you may at any time
change your mind and tell us that thereafter you want to receive required notices and disclosures
only in paper format. How you must inform us of your decision to receive future notices and
disclosure in paper format and withdraw your consent to receive notices and disclosures
electronically is described below.
Consequences of changing your mind
If you elect to receive required notices and disclosures only in paper format, it will slow the
speed at which we can complete certain steps in transactions with you and delivering services to
you because we will need first to send the required notices or disclosures to you in paper format,
and then wait until we receive back from you your acknowledgment of your receipt of such
paper notices or disclosures. To indicate to us that you are changing your mind, you must
withdraw your consent using the DocuSign 'Withdraw Consent' form on the signing page of your
DocuSign account. This will indicate to us that you have withdrawn your consent to receive
required notices and disclosures electronically from us and you will no longer be able to use your
DocuSign Express user account to receive required notices and consents electronically from us
or to sign electronically documents from us.
All notices and disclosures will be sent to you electronically
Unless you tell us otherwise in accordance with the procedures described herein, we will provide
electronically to you through your DocuSign user account all required notices, disclosures,
authorizations, acknowledgements, and other documents that are required to be provided or
made available to you during the course of our relationship with you. To reduce the chance of
you inadvertently not receiving any notice or disclosure, we prefer to provide all of the required
notices and disclosures to you by the same method and to the same address that you have given
us. Thus, you can receive all the disclosures and notices electronically or in paper format through
the paper mail delivery system. If you do not agree with this process, please let us know as
described below. Please also see the paragraph immediately above that describes the
consequences of your electing not to receive delivery of the notices and disclosures
electronically from us.
Electronic Record and Signature Disclosure created on: 7/21/2017 3:59:03 PM
Parties agreed to: Kurt Schneider, Jerry Looper, Christopher Goolsbee, Sheila Gray
How to contact City of Denton:
You may contact us to let us know of your changes as to how we may contact you electronically,
to request paper copies of certain information from us, and to withdraw your prior consent to
receive notices and disclosures electronically as follows:
To contact us by email send messages to: purchasing@cityofdenton.com
To advise City of Denton of your new e-mail address
To let us know of a change in your e-mail address where we should send notices and disclosures
electronically to you, you must send an email message to us at melissa.kraft@cityofdenton.com
and in the body of such request you must state: your previous e-mail address, your new e-mail
address. We do not require any other information from you to change your email address..
In addition, you must notify DocuSign, Inc to arrange for your new email address to be reflected
in your DocuSign account by following the process for changing e-mail in DocuSign.
To request paper copies from City of Denton
To request delivery from us of paper copies of the notices and disclosures previously provided
by us to you electronically, you must send us an e-mail to purchasing@cityofdenton.com and in
the body of such request you must state your e-mail address, full name, US Postal address, and
telephone number. We will bill you for any fees at that time, if any.
To withdraw your consent with City of Denton
To inform us that you no longer want to receive future notices and disclosures in electronic
format you may:
i. decline to sign a document from within your DocuSign account, and on the subsequent
page, select the check-box indicating you wish to withdraw your consent, or you may;
ii. send us an e-mail to purchasing@cityofdenton.com and in the body of such request you
must state your e-mail, full name, IS Postal Address, telephone number, and account
number. We do not need any other information from you to withdraw consent.. The
consequences of your withdrawing consent for online documents will be that transactions
may take a longer time to process..
Required hardware and software
Operating Systems: Windows2000? or WindowsXP?
Browsers (for SENDERS): Internet Explorer 6.0? or above
Browsers (for SIGNERS): Internet Explorer 6.0?, Mozilla FireFox 1.0,
NetScape 7.2 (or above)
Email: Access to a valid email account
Screen Resolution: 800 x 600 minimum
Enabled Security Settings:
•Allow per session cookies
•Users accessing the internet behind a Proxy
Server must enable HTTP 1.1 settings via
proxy connection
** These minimum requirements are subject to change. If these requirements change, we will
provide you with an email message at the email address we have on file for you at that time
providing you with the revised hardware and software requirements, at which time you will
have the right to withdraw your consent.
Acknowledging your access and consent to receive materials electronically
To confirm to us that you can access this information electronically, which will be similar to
other electronic notices and disclosures that we will provide to you, please verify that you
were able to read this electronic disclosure and that you also were able to print on paper or
electronically save this page for your future reference and access or that you were able to
e-mail this disclosure and consent to an address where you will be able to print on paper or
save it for your future reference and access. Further, if you consent to receiving notices and
disclosures exclusively in electronic format on the terms and conditions described above,
please let us know by clicking the 'I agree' button below.
By checking the 'I Agree' box, I confirm that:
• I can access and read this Electronic CONSENT TO ELECTRONIC RECEIPT OF
ELECTRONIC RECORD AND SIGNATURE DISCLOSURES document; and
• I can print on paper the disclosure or save or send the disclosure to a place where I can
print it, for future reference and access; and
• Until or unless I notify City of Denton as described above, I consent to receive from
exclusively through electronic means all notices, disclosures, authorizations,
acknowledgements, and other documents that are required to be provided or made
available to me by City of Denton during the course of my relationship with you.