7395 - Scope of WorkRFP 7395
Scope of Work
Provide Fraud Prevention, Credit Risk Assessment & Debt Recovery Solutions
RFP # 7395 Page 1 of 2
The scope of work shall be finalized upon the selection of the Firm. The respondent’s submission shall
have accurately described your understanding of the objectives and scope of the requested products and
services and provided an outline of your process to implement the requirements of the Scope of Work
and Services. It is anticipated that the scope of work will include, at a minimum, the following:
GENERAL
The City of Denton Customer Service Department is seeking proposals from nationally reputable firms
offering an application to assist with Red Flag compliance, credit screening, bad debt management, and
other credit and collection services. The City prefers that the application be a vendor hosted web portal
with access for 50 or more City staff members. The specifications contained herein describe the
minimum requirements of the City and any omission shall not relieve the vendor of furnishing quality
service in a timely manner.
Proposer/Bidder must satisfy the following requirements to be considered and provide evidence
of such:
1. Proposer/Bidder must have a minimum of three (3) years of experience providing credit scoring
and fraud prevention services in the utility industry and/or municipal government
2. The Proposer/Bidder shall obtain and maintain all applicable licenses and permits, at its own
expense, necessary to perform the services contemplated herein throughout the term of this
Contract
3. Proposer/Bidder must provide a credit screening application that completes credit report inquiries
for both residential and commercial utility applicants
4. Proposer/Bidder must provide the option of emailing or mailing of adverse letters to applicants.
5. Credit inquiries performed by the Proposer/Bidder’s application must be “soft” credit report
inquiries so as not to lower applicant credit scores
6. Proposer/Bidder shall provide access to an applicant’s unpaid utility debts from previous utility
providers
7. Proposer/Bidder must be able to provide skip tracing resources and tools to assist in locating
parties responsible for unpaid debt
8. The Proposer/Bidder shall have sufficient qualified personnel to perform the services required
herein in a timely manner.
9. Proposer/Bidder must have system availability 24 hours a day, seven (7) days a week.
RFP 7395
Scope of Work
Provide Fraud Prevention, Credit Risk Assessment & Debt Recovery Solutions
RFP # 7395 Page 2 of 2
10. Proposer/Bidder must comply with City of Denton security requirements
11. Proposer/Bidder can and will comply with the FTC Red Flag Rules as well as the State and Texas
public records rules as applicable.
(a) The Proposer/Bidder shall have in place policies and procedures to detect, prevent and
mitigate relevant incidents pertaining to identity theft of any City of Denton customer’s
information (specifically related, but not limited to the misappropriation of social security
numbers) that may arise as a result of proposer/bidder’s performance of the services under
this contract. Said policies and procedures shall also protect City of Denton against
reasonably foreseeable instances where the proposer/bidder’s activities related to its
performance under this contract place City of Denton’s safety and soundness as an
institution at risk. The Proposer/Bidder shall report to City of Denton the number of
identity theft incidents associated with the work performed under this contract on a
monthly basis for every calendar year during the term of this contract.
12. SECURITY OF DATA ‐ The Proposer/Bidder shall be responsible for maintaining the security
of all Applicant data entered into the System by the City.
13. The Proposer/Bidder shall be in compliance with any applicable data security standards required
by credit reporting agencies. Annual audits should be performed to ensure City of Denton’s
customers sensitive data and the Proposer/Bidders internal systems remain secure.
14. TRANSACTION REPORTING – The System shall allow the Department to download the
following reports from the internet directly as Portable Document Format (PDF) files:
(a) Inquiry Reports. Each report shall have a unique tracking number and include, at a
minimum, the Applicant data as entered by the City and the responses returned by the
System.
(b) Daily, Weekly, and Monthly Summary Reports. Each report shall provide a detailed
summary of all Inquiries, a breakdown of credit inquiry results, and an account of Red
Flag issues identified.
(c) User Status Reports – All users, existing and cancelled, and their date of cancellation.
15. TECHNICAL SUPPORT – The Contractor shall provide all technical support for its System and
provide a toll‐free number for Department personnel to obtain technical support.