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8752 - Informal Amendment 1 Executed DocuSign Transmittal Coversheet File Name Purchasing Contact Docusign Envelope ID: 8E1D176F-C3B4-4FB4-A8C7-B48862BF77D5 Christa Christian 8752 Milsoft Utility Solutions Procurement 901 B Texas St., Denton, TX 76209  (940) 349-7100 OUR CORE VALUES Inclusion  Collaboration  Quality Service  Strategic Focus  Fiscal Responsibility September 8, 2025 Milsoft Utility Solutions, Inc. P.O. Box 5726 Abilene, TX 79608 Re: 8752 – Milsoft Utility Solutions, Amendment Mr. Turner, Thank you for being such a valued partner. By signing this Amendment below, COD and Milsoft Utility Solutions, Inc. agree that the Contract is hereby deemed amended to the updated Schedule of Charges, as shown in Attachment A. Except as amended by this Amendment, the Contract is not otherwise amended and all other terms and conditions of the Contract remain in full force and effect, as amended hereby. This Amendment may be executed in any number of counterparts, each of which shall be deemed an original and all of which together shall constitute one and the same instrument. Signatures transmitted electronically shall have the same effect as the delivery of original signatures. The City of Denton reserves the right to re-evaluate pricing as the market conditions change and can ask your firm to provide updated proposed pricing, including, but not limited to, a decrease in pricing, as a result of any such change. We look forward to future business with your firm. Regards, ____________________________ ___________________________ Christa Christian, Purchasing Supervisor Adam Turner Procurement or Authorized Representative City of Denton Milsoft Utility Solutions, Inc. Docusign Envelope ID: 8E1D176F-C3B4-4FB4-A8C7-B48862BF77D5 Bill To Jerry Looper Quote Number: 54468 Denton Municipal Electric Date Created: 08/27/2025 1659 Spencer Road Valid Until: 11/11/2025 Denton, TX, 76205 USA Account Manager: Kragen Kechely Communications Quantity Quoted Line Item Contract Term Price (Monthly) 1 IVR Hosted - Test System To be merged with $250.00 IVR Hosted Test System to include Caller ID Lines, SIP, Text-to-Speech, IVR Engine line existing IVR term charge, and Voice Recognition. Milsoft Support included. Communications Total: $250.00 Non-Recurring Total: $0.00 Recurring Monthly Total: $250.00 Total: $250.00 Quote 54468 | Submission Options: quotes@milsoft.com | P.O. Box 5726 Abilene, TX 79608 | Fax: 325-690-0338 1 / 2 Docusign Envelope ID: 8E1D176F-C3B4-4FB4-A8C7-B48862BF77D5 Quote Acceptance: This Quote comprises all material representations and constitutes the entire understanding between the parties to date with respect to the subject matter hereof and supersedes any and all prior representations, offers or agreements either oral or written between the parties with respect to such subject matter. This Quote shall serve as Schedule A to the Customer’s contract for procurement of the Product, Training, Service and Support Program as described when applicable, or as an addendum to Customer’s current contract(s) with Milsoft. Terms and Conditions - Milsoft IVR™ Hosted System (Subscription) Payment Terms Payment due in USD within 30 days of receipt of invoice 100% of Hosted System Setup invoiced upon quote acceptance Price Inclusion Remote installation Support Program Price Exclusion For a non-approved payment gateway: fee ($10,500) to audit and gain compliance Subscription Terms *Ancillary IVR products being added during an existing IVR Subscription will be coordinated by proration and merging within the current term & invoiced monthly, unless otherwise specified Call Charges billed monthly at $0.05 per minute IMPORTANT! Hardware and Operating System (OS) Requirements Customer, before signing below, please check online at http://milsoft.com/hardware-software-requirements to ensure that you have current compatibility and the latest recommendations for optimum functionality of this and all Milsoft® software with your organization's computers and devices. Account Name: Denton Municipal Electric Date Signed: _____________ PO# (If any): __________________ Accepted By(signature): ____________________________________ Signer's Email: ____________________________________ Printed Name & Title: ____________________________________ Email for Invoicing: ____________________________________ Quote 54468 | Submission Options: quotes@milsoft.com | P.O. Box 5726 Abilene, TX 79608 | Fax: 325-690-0338 2 / 2 Docusign Envelope ID: 8E1D176F-C3B4-4FB4-A8C7-B48862BF77D5 Purchasing SupervisorChrista Christian accountspayable @cityofdenton.co m 9/8/2025 Christa.Christian@cityofdenton.com Certificate Of Completion Envelope Id: 8E1D176F-C3B4-4FB4-A8C7-B48862BF77D5 Status: Completed Subject: ***Purchasing Approval***8752 Milsoft Utility Solutions Source Envelope: Document Pages: 4 Signatures: 3 Envelope Originator: Certificate Pages: 5 Initials: 1 Christa Christian AutoNav: Enabled EnvelopeId Stamping: Enabled Time Zone: (UTC-06:00) Central Time (US & Canada) 901B Texas Street Denton, TX 76209 Christa.Christian@cityofdenton.com IP Address: 198.49.140.104 Record Tracking Status: Original 9/8/2025 8:10:25 AM Holder: Christa Christian Christa.Christian@cityofdenton.com Location: DocuSign Signer Events Signature Timestamp Christa Christian Christa.Christian@cityofdenton.com Purchasing Supervisor City of Denton Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 198.49.140.104 Sent: 9/8/2025 8:23:05 AM Viewed: 9/8/2025 8:23:15 AM Signed: 9/8/2025 8:23:35 AM Electronic Record and Signature Disclosure: Not Offered via Docusign Adam Turner adam.turner@milsoft.com CEO of Business Operations Milsoft Utility Solutions, Inc. Security Level: Email, Account Authentication (None) Signature Adoption: Drawn on Device Using IP Address: 174.87.118.128 Sent: 9/8/2025 8:23:37 AM Viewed: 9/8/2025 8:53:40 AM Signed: 9/8/2025 9:02:29 AM Electronic Record and Signature Disclosure: Accepted: 9/8/2025 8:53:40 AM ID: 7ea88448-bd31-442c-9258-ce9bcf0c39a7 Jerry Looper jerry.looper@cityofdenton.com Exe Manager System Operations/Compliance Security Level: Email, Account Authentication (None)Signature Adoption: Pre-selected Style Using IP Address: 198.49.140.10 Sent: 9/8/2025 9:02:31 AM Viewed: 9/9/2025 8:07:21 AM Signed: 9/9/2025 8:07:41 AM Electronic Record and Signature Disclosure: Accepted: 9/9/2025 8:07:21 AM ID: 350f5746-3f47-4340-8944-79f7d2e69b20 In Person Signer Events Signature Timestamp Editor Delivery Events Status Timestamp Agent Delivery Events Status Timestamp Intermediary Delivery Events Status Timestamp Certified Delivery Events Status Timestamp Carbon Copy Events Status Timestamp Cheyenne Defee cheyenne.defee@cityofdenton.com Procurement Administration Supervisor City of Denton Security Level: Email, Account Authentication (None) Sent: 9/9/2025 8:07:42 AM Electronic Record and Signature Disclosure: Not Offered via Docusign Paige Patton paige.patton@cityofdenton.com Security Level: Email, Account Authentication (None) Sent: 9/9/2025 8:07:43 AM Viewed: 9/9/2025 8:19:33 AM Electronic Record and Signature Disclosure: Accepted: 10/16/2023 8:45:07 AM ID: d52327a8-9963-4c20-94ef-684ed26dca88 Kragen Kechely Kragen.Kechely@milsoft.com Security Level: Email, Account Authentication (None) Sent: 9/9/2025 8:07:43 AM Electronic Record and Signature Disclosure: Accepted: 3/3/2025 5:11:33 PM ID: adef46c1-7968-421b-888f-217c2837a675 Witness Events Signature Timestamp Notary Events Signature Timestamp Envelope Summary Events Status Timestamps Envelope Sent Hashed/Encrypted 9/8/2025 8:23:05 AM Certified Delivered Security Checked 9/9/2025 8:07:21 AM Signing Complete Security Checked 9/9/2025 8:07:41 AM Completed Security Checked 9/9/2025 8:07:43 AM Payment Events Status Timestamps Electronic Record and Signature Disclosure ELECTRONIC RECORD AND SIGNATURE DISCLOSURE From time to time, City of Denton (we, us or Company) may be required by law to provide to you certain written notices or disclosures. 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Electronic Record and Signature Disclosure created on: 7/21/2017 3:59:03 PM Parties agreed to: Adam Turner, Jerry Looper, Paige Patton, Kragen Kechely How to contact City of Denton: You may contact us to let us know of your changes as to how we may contact you electronically, to request paper copies of certain information from us, and to withdraw your prior consent to receive notices and disclosures electronically as follows: To contact us by email send messages to: purchasing@cityofdenton.com To advise City of Denton of your new e-mail address To let us know of a change in your e-mail address where we should send notices and disclosures electronically to you, you must send an email message to us at melissa.kraft@cityofdenton.com and in the body of such request you must state: your previous e-mail address, your new e-mail address. We do not require any other information from you to change your email address.. 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