Exhibit 1 - Agenda Information SheetCity of Denton
_____________________________________________________________________________________
AGENDA INFORMATION SHEET
DEPARTMENT: Procurement
ACM: Christine Taylor
DATE: November 18, 2025
SUBJECT
Consider adoption of an ordinance of the City of Denton, a Texas home-rule municipal corporation,
authorizing the City Manager to execute a contract with Exceleron Software, LLC., for a prepaid utilities
solution for the Customer Service Department, which is the sole provider of this software, in accordance
with Texas Local Government Code 252.022, which provides that procurement of commodities and services
that are available from one source are exempt from competitive bidding, and if over $50,000, shall be
awarded by the governing body; providing for the expenditure of funds therefor; and providing an effective
date (File 8923 – awarded to Exceleron Software, LLC., through September 30, 2038, in the not-to-exceed
amount of $15,460,605.23). The Public Utilities Board recommends approval (5 - 0).
STRATEGIC ALIGNMENT
This action supports Key Focus Area: Strengthen Community and Quality of Life.
INFORMATION/BACKGROUND
The purpose of this agenda item is to request Council’s approval for expenses to continue offering customers
prepaid utility services with Exceleron Software, LLC.
Customer Service began offering prepaid utility services to customers in October 2018. The program
provides customers with some of the following values:
- Daily usage and cost information, which can be used to better plan utility expenses
- Reduction of arrears utility charges or large final bills
- Flexibility in payment dates
- No payment penalty fees
- No deposit requirements
- Debt recovery option
- Balance and usage alert options via email, text, or SMS
The City of Denton entered a three (3) year contract with a not-to-exceed amount of $1,000,000 in August
2014. As a result of complex integrations with the billing and electric AMI systems, Technology Services
recommended a lifecycle of 10 years for the product. However, an additional review deemed that the
specialization of the software’s lifecycle began in October 2018 and provided for a length of 20 years ending
in September 2038.
City Hall
215 E. McKinney Street
Denton, Texas
www.cityofdenton.com
Expenditures are projected for annual adoption and customer base growth, and a maximum participation
rate of 15%. Charges are only incurred through customer enrollment and use.
Project Description Estimated Year Expenditure
FY 25-26 $203,663.63
FY 26-27 264,794.51
FY 27-28 344,209.02
FY 28-29 447,471.73
FY 29-30 581,737.09
FY 30-31 756,226.42
FY 31-32 983,102.30
FY 32-33 1,278,025.04
FY 33-34 1,661,424.60
FY 34-35 1,748,073.06
FY 35-36 1,835,516.46
FY 36-37 1,927,252.54
FY 37-38 2,023,599.26
Contingency 1,405,509.57
Total $15,460,605.23
Section 252.022 of the Local Government Code provides that procurement of sole source commodities and
services are exempt from competitive bidding, if over $50,000, shall be awarded by the governing body.
PRIOR ACTION/REVIEW (COUNCIL, BOARDS, COMMISSIONS)
On October 27, 2025, the Public Utilities Board (PUB) recommended this item to the City Council for
consideration.
RECOMMENDATION
Award with a contract to Exceleron Software, LLC., as a sole source supplier, for a prepaid utilities solution
for the Customer Service Department, through September 30, 2038, in the not-to-exceed amount of
$15,460,605.23.
PRINCIPAL PLACE OF BUSINESS
Exceleron Software, LLC.
Dallas, TX
ESTIMATED SCHEDULE OF PROJECT
This contract will expire on September 30, 2038.
FISCAL INFORMATION
This service will be funded from account 630800.7879. Requisitions will be entered on an as-needed basis.
The budgeted amount for this item is $15,460,605.23.
EXHIBITS
Exhibit 1: Agenda Information Sheet
Exhibit 2: Original Contract
Exhibit 3: Presentation
Exhibit 4: Ordinance and Amendment 1
Respectfully submitted:
Lori Hewell, 940-349-7100
Purchasing Manager
For information concerning this acquisition, contact: Christa Foster, 940-349-7412.
Legal point of contact: Marcella Lunn at 940-349-8333.