Exhibit 3 - Presentation - CCChrista Foster,Customer Service Manager
November 18, 2025
25-1933
Prepaid Utilities Program
Award of Contract 8923
1
2ID#21-2304 - December 7, 2021 2
Background
2ID#21-2304 - December 7, 2021 22File ID 25-1933 November 18, 2025 2
City of Denton introduced prepaid utilities in October 2018. The original review by Tech
Services indicated the platform be a 10 year lifecycle. The follow up review indicated a
20 year lifecycle is more appropriate. Due to the implementation challenges, it was
determined that the lifecycle begin with the implementation year.
Services Provided:
✓Daily usage & cost information to better plan utility expenses
✓Reduction of arrears utility charges or large final bills
✓Flexibility in payment dates
✓No deposits or payment penalty fees
✓Debt recovery option
✓Balance and usage alert options via email, text, or SMS
✓Daily usage monitoring for post-paid customers
3ID#21-2304 - December 7, 2021 33ID#21-2304 - December 7, 2021 333
Project Description Estimated 13-Year Expenditure
FY 25-26 $ 203,663.63
FY 26-27 $ 264,794.51
FY 27-28 $ 344,209.02
FY 28-29 $ 447,471.73
FY 29-30 $ 581,737.09
FY 30-31 $ 756,226.42
FY 31-32 $ 983,102.30
FY 32-33 $ 1,278,025.04
FY 33-34 $ 1,661,424.60
FY 34-35 $ 1,748,073.06
FY 35-36 $ 1,835,516.46
FY 36-37 $ 1,927,252.54
FY 37-38 $ 2,023,599.26
Contingency $ 1,405,509.57
Total $ 15,460,605.23
Cost projections were calculated at
current engagement rates and allow for
annual 5% increase to customer base
and caps growth at 15% of the customer
base. The cost of the contract is fully
covered by the prepaid facility fee paid
by the customer.
Any costs associated to corresponding
growth would be brought to Council for
approval through the budget process.
Financial Information
File ID 25-1933 November 18, 2025
Award a contract with Exceleron Software, LLC, in the not-to-exceed amount of
$15,460,605.23 with costs fully covered by the prepaid facility fee paid by the
customer.
The award will be a 3 year term with 10 one-year optional renewals ending
9/8/2038.
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Action Requested
4 4File ID 25-1933 November 18, 2025
Questions
?
5ID#21-2304 - December 7, 2021 5 5File ID 25-1933 November 18, 2025