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8888 - Contract Executed Docusign City Council Transmittal Coversheet File Name Purchasing Contact City Council Target Date Piggy Back Option Contract Expiration Ordinance Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 FILE Library Integrated System Software (ILS) Not Applicable Kayla Clark 8888 NOVEMBER 18, 2030 NOVEMBER 18, 2025 25-2024 Contract 8888 CONTRACT BY AND BETWEEN CITY OF DENTON, TEXAS AND Innovative Interfaces Incorporated (Contract #8888) THIS CONTRACT is made and entered into this date _______________________, by and between INNOVATIVE INTERFACES INCORPORATED, a California corporation, whose address is 789 E. Eisenhower Parkway, Ann Arbor, MI, USA 48108, hereinafter referred to as “Contractor,” and the CITY OF DENTON, TEXAS, a home rule municipal corporation, hereinafter referred to as “City,” to be effective upon approval of the Denton City Council and subsequent execution of this Contract by the Denton City Manager or their duly authorized designee. For and in consideration of the covenants and agreements contained herein, and for the mutual benefits to be obtained hereby, the parties agree as follows: SCOPE OF SERVICES Contractor shall provide services in accordance with the City’s file#8888 -Library Integrated System Software (ILS), a copy of which is on file at the office of Purchasing Agent and incorporated herein for all purposes. The Contract consists of this written agreement and the following items which are attached hereto, or on file, and incorporated herein by reference: (a) Special Terms and Conditions (Exhibit “A”); (b) Innovative Interfaces Incorporated Order form and Terms (Exhibit “B”); (c) Certificate of Interested Parties Electronic Filing (Exhibit “C”); (d) Form CIQ – Conflict of Interest Questionnaire (Exhibit “D”) These documents make up the Contract documents and what is called for by one shall be as binding as if called for by all. In the event of an inconsistency or conflict in any of the provisions of the Contract documents, the inconsistency or conflict shall be resolved by giving precedence first to the written agreement then to the contract documents in the order in which they are listed above. These documents shall be referred to collectively as “Contract Documents.” Prohibition on Contracts with Companies Boycotting Israel Contractor acknowledges that in accordance with Chapter 2271 of the Texas Government Code, City is prohibited from entering into a contract with a company for goods or services unless the contract contains a written verification from the company that it: (1) does not boycott Israel; and (2) will not boycott Israel during the term of the contract. The terms “boycott Israel” and “company” shall have the meanings ascribed to those terms in Section 808.001 of the Texas Government Code. By signing this Contract, Contractor certifies that Contractor’s signature provides written verification to the City that Contractor: (1) does not boycott Israel; and (2) will not boycott Israel during the term of the Contract. Failure to meet or maintain the requirements under this provision will be considered a material breach. Prohibition on Contracts with Companies Boycotting Certain Energy Companies Contractor acknowledges that in accordance with Chapter 2276 of the Texas Government Code, City is prohibited from entering into a contract with a company for goods or services unless the contract contains written verification from the company that it (1) does not boycott energy companies; and (2) will not boycott energy companies during the term of the contract. The terms “boycott energy company” and “company” shall have the meanings ascribed to those terms in Section 809.001 of the Texas Government Code. By signing this agreement, Contractor certifies that Contractor’s signature provides written verification to Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 11/18/2025 Contract 8888 the City that Contractor: (1) does not boycott energy companies; and (2) will not boycott energy companies during the term of the Contract. Failure to meet or maintain the requirements under this provision will be considered a material breach. Prohibition on Contracts with Companies Boycotting Certain Firearm Entities and Firearm Trade Associations Contractor acknowledges that in accordance with Chapter 2274 of the Texas Government Code, City is prohibited from entering into a contract with a company for goods or services unless the contract contains written verification from the company that it (1) does not have a practice, policy, guidance, or directive that discriminates against a firearm entity or firearm trade association; and (2) will not discriminate during the term of the contract against a firearm entity or firearm trade association. The terms “discriminate against a firearm entity or firearm trade association,” “firearm entity” and “firearm trade association” shall have the meanings ascribed to those terms in Chapter 2274 of the Texas Government Code. By signing this Contract, Contractor certifies that Contractor’s signature provides written verification to the City that Contractor: (1) does not have a practice, policy, guidance, or directive that discriminates against a firearm entity or firearm trade association; and (2) will not discriminate during the term of this Contract against a firearm entity or firearm trade association. Failure to meet or maintain the requirements under this provision will be considered a material breach. Prohibition On Contracts with Companies Doing Business with Iran, Sudan, or a Foreign Terrorist Organization Section 2252 of the Texas Government Code restricts City from contracting with companies that do business with Iran, Sudan, or a foreign terrorist organization. By signing this Contract, Contractor certifies that Contractor’s signature provides written verification to the City that Contractor, pursuant to Chapter 2252, is not ineligible to enter into this Contract and will not become ineligible to receive payments under this Contract by doing business with Iran, Sudan, or a foreign terrorist organization. Failure to meet or maintain the requirements under this provision will be considered a material breach. Termination Right for Contracts with Companies Doing Business with Certain Foreign-Owned Companies The City of Denton may terminate this Contract immediately without any further liability if the City of Denton determines, in its sole judgment, that this Contract meets the requirements under Chapter 2275, and Contractor is, or will be in the future, (i) owned by or the majority of stock or other ownership interest of the company is held or controlled by individuals who are citizens of China, Iran, North Korea, Russia, or other designated country (ii) directly controlled by the Government of China, Iran, North Korea, Russia, or other designated country, or (iii) is headquartered in China, Iran, North Korea, Russia, or other designated country. The parties agree to transact business electronically. Any statutory requirements that certain terms be in writing will be satisfied using electronic documents and signing. Electronic signing of this document will be deemed an original for all legal purposes. IN WITNESS WHEREOF, the parties of these presents have executed this Contract in the year and day first above written. Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 Contract 8888 INNOVATIVE INTERFACES INCORPORATED BY: _____________________________ AUTHORIZED SIGNATURE Printed Name: Tim McGee ____________ Title: _______ VP, Sales Operations ____ __________________________________ PHONE NUMBER __ timothy.mcgee@clarivate.com ______ EMAIL ADDRESS ___________________________________ TEXAS ETHICS COMMISSION CERTIFICATE NUMBER CITY OF DENTON, TEXAS BY: ____________________________ SARA HENSLEY CITY MANAGER ATTEST: INGRID REX, INTERIM CITY SECRETARY BY: _______________________________ APPROVED AS TO LEGAL FORM: MACK REINWAND, CITY ATTORNEY BY: _______________________________ THIS AGREEMENT HAS BEEN BOTH REVIEWED AND APPROVED as to financial and operational obligations and business terms. _______________ ________________ SIGNATURE PRINTED NAME __________________________________ TITLE __________________________________ DEPARTMENT Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 267-309-9500 Library Jennifer Bekker Director of Libraries Contract 8888 Exhibit A Special Terms and Conditions 1.Total Contract Amount The contract total for services shall not exceed $477,208.11. Pricing shall be per Exhibit B attached. 2.The Quantities – Intentionally Omitted 3.Contract Terms The contract term will commence the effective date of the award and will run for three (3) years following the software implementation date. Thereafter, the City and the Contractor shall have the option to renew this contract for an additional two (2) one-year periods. The Contract shall commence upon the issuance of a Notice of Award by the City of Denton and shall automatically renew each year during the three-year term, from the date of award by City Council. Following expiry of the initial three-year term, if either of the parties does not wish to renew the Products set forth in an Order, in whole or in part, they must provide the other with at least 90 days’ written notice before the end of the then current term. 4. Price Escalation and De-escalation All pricing must be mutually agreed between the Parties as detailed within the applicable Order Form documentation. 5. Performance Liquidated Damages – Intentionally Omitted 6. Tax Exempt No taxes shall be included in the invoice. City is exempt from the payment of taxes and the purchase order serves as the required exemption certificate for tax exemption. The City will provide other exemption certificates or documentation confirming its tax-exempt status as requested. 7. Governing Law and Venue The Agreement shall be construed and enforced under and in accordance with the laws of the State of Texas. Venue for all issues arising from or related to the Agreement shall be resolved in the courts of Denton County, Texas, and the parties agree to submit to the exclusive jurisdiction of such courts. 8. No Excess Obligations If City is unable to pay for future services due to demonstrated reductions in its funding wholly appropriated by a third-party funding authority (e.g. City Council of the City of Denton), participation in this Order may terminate with 90 days’ prior written notice effective the later of the last day of the fiscal period for which City receives Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 Contract 8888 appropriations or the end of the most recent term invoiced. This is provided, however, that Contractor is given at least 60 days' prior written notice by a senior administrator (such as a Library Director or Procurement Director), or a financial executive position at the member institution (such as CFO). For the avoidance of doubt, in the event of a cancellation, those monies cannot be put toward a "like product or service" and Clarivate shall not be required to refund any fees remitted prior to the effective date of termination. City agrees that any deferred payment for services utilized prior to search termination shall be due and payable immediately. 9. Public Information City shall release information in accordance with the Texas Public Information Act, Tex. Gov’t Code Chapter 552, and other applicable law or court orders. If requested, Contractor shall make public information available to City in an electronic format, and any portions of records claimed by the Contractor to be proprietary must be clearly marked as such. 10 Insurance City is insured for general liability insurance under a self-insurance program covering its limits of liability. The parties agree that such self- insurance by City shall, without further requirement, satisfy all insurance obligations of City under the Agreement. 11. INDEMNITY THE VENDOR SHALL INDEMNIFY AND SAVE AND HOLD HARMLESS THE CITY AND ITS OFFICERS, OFFICIALS, AGENTS, AND EMPLOYEES FROM AND AGAINST THIRD PARTY CLAIMS, DEMANDS, DAMAGES, LOSSES, AND EXPENSES, INCLUDING, BUT NOT LIMITED TO COURT COSTS AND REASONABLE ATTORNEY FEES ASSERTED AGAINST OR INCURRED BY CITY, RELATED TODAMAGES FOR BODILY AND PERSONAL INJURY, DEATH AND PROPERTY DAMAGE, TO THE EXTENT SUCH DAMAGES ARE CAUSED BY THE NEGLIGENT ACTS OR OMISSIONS OF THE VENDOR OR ITS OFFICERS, SHAREHOLDERS, AGENTS, OR EMPLOYEES INCIDENTAL TO, RELATED TO, AND IN THE EXECUTION, OPERATION, OR PERFORMANCE OF THE AGREEMENT. Nothing in this Addendum shall be construed to create a liability to any person who is not a party to this Addendum, and nothing herein shall waive any of the parties’ defenses, both at law or equity, to any claim, cause of action, or litigation filed by anyone not a party to this Agreement, including the defense of governmental immunity, which defenses are hereby expressly reserved. 12. Limitations Any terms and conditions of the Agreement related to disclaimers and limitations of warranties; disclaimers and limitation of liability for damages; waivers, disclaimers, and limitation on litigation or settlement to another party; liability for acts or omissions of third parties; payment of attorney’s fees; dispute resolution; and indemnities are applicable only to the maximum extent permitted by law. Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 Contract 8888 Exhibit “B” Innovative Interfaces Incorporated Order form and Terms Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 Innovafive Order Form (Global) English (Rev. 7/31/2024) Page 1 of 4 Innovafive Interfaces Incorporated (“Clarivate”) 789 E. Eisenhower Parkway Ann Arbor, MI 48108 Order Form: By signing this Order Form (“Order”) you agree to order the Services and /or license the Products subject to the Agreement described below and you cerfify that you are authorized to enter into this Agreement on behalf of the Client effecfive as of the date of the last signature below. Client: City of Denton Authorizafion by Client: Authorizafion by: Innovafive Interfaces Incorporated \si1\ Signature: Duly Authorized Signature Name: Title: \ds1\ Date Signed: Signature: Name: Tim McGee Title: VP, Sales Operafions Date Signed: September 12, 2025 Q-00806717 Products (Annually Recurring): Name Descripfion Start Date Contract Term (months) Staff User Licenses Maintenance (Subscripfion) Staff User Licenses Maintenance Addifional Staff User Licenses Maintenance 11/1/2025 36 SIP2 Interface Maintenance (Subscripfion) SIP2 Interface Maintenance SIP2 Interface Maintenance 11/1/2025 36 Sierra Core Bundle Maintenance Public (Subscripfion) Sierra Core Bundle Maintenance Public Sierra Core Bundle Maintenance Public 11/1/2025 36 \fi1 Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 Innovafive Order Form (Global) English (Rev. 7/31/2024) Page 2 of 4 Batch interface for loading MARC records (Subscripfion) Batch interface for loading MARC records Batch interface for loading MARC records 11/1/2025 36 Online Message Log for Batch Bib Interface (Subscripfion) Online Message Log for Batch Bib Interface Online Message Log for Batch Bib Interface 11/1/2025 36 Resequence aftached records by locafion (Subscripfion) Resequence aftached records by locafion Resequence aftached records by locafion 11/1/2025 36 Synchronize bibliographic locafions (Subscripfion) Synchronize bibliographic locafions Synchronize bibliographic locafions 11/1/2025 36 Web OPAC Menus (Languages) (Subscripfion) Web OPAC Menus (Languages) Web OPAC Menus (Languages) 11/1/2025 36 Community Informafion Database opfion (Subscripfion) Community Informafion Database opfion Community Informafion Database opfion 11/1/2025 36 OCLC Interacfive Via the Network (Subscripfion) OCLC Interacfive Via the Network OCLC Interacfive Via the Network 11/1/2025 36 OPAC Export (Subscripfion) OPAC Export OPAC Export 11/1/2025 36 Sierra Homebound Patron / Remote Patron Maint. (Subscripfion) Sierra Homebound Patron / Remote Patron Maint. Sierra Homebound Patron / Remote Patron Maint. 11/1/2025 36 Electronic Serials Invoicing (Subscripfion) Electronic Serials Invoicing Electronic Serials Invoicing 11/1/2025 36 Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 Innovafive Order Form (Global) English (Rev. 7/31/2024) Page 3 of 4 AirPAC Maintenance (Subscripfion) AirPAC Maintenance AirPAC 11/1/2025 36 Sierra NCIP ILL Responder (Subscripfion) Sierra NCIP ILL Responder NCIP ILL Responder enables libraries without INN-Reach to use the NCIP protocol to integrate with ILL systems 11/1/2025 36 Sierra Hosfing (Subscripfion) Sierra Hosfing With Innovafive Cloud Hosted 11/1/2025 36 Services for Sierra, Innovafive takes full responsibility for all the software, hardware, and network services in our hybrid cloud data centers to ensure the applicafions are available and performing opfimally for your use. Not only is configurafion and maintenance included, but also proacfive performance and security monitoring and around-the-clock tuning come standard. Innovafive leverages Cloud services to provide resiliency and high availability across layers of hosfing architecture Total Price for Year 1: 88,791.37 USD -Start Date for new product(s) being purchased will commence following implementafion. -Payment terms are Net 30. If applicable, fees will be co-termed to align your billing to the same term. Renewal Term: The Term will renew upon mutual wriften agreement. Clarivate and client shall have the opfion to renew this contract for an addifional two (2) one-year periods. Annual subscripfion fees may be increased each calendar year during the Inifial Term by up to 3% and by up to 5% for each subsequent renewal thereafter. Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 Innovafive Order Form (Global) English (Rev. 7/31/2024) Page 4 of 4 Product Terms: GOVERNING LAW & JURISDICTION:State of Texas GOVERNING TERMS: The products and services set forth herein are governed by the following terms, negofiated and agreed by the parfies and aftached hereto: the City of Denton Contract – 8888 the Clarivate Terms, and the Clarivate Product/Service Terms for Innovafive For the avoidance of doubt, the Terms as expressly detailed in this Order shall take precedence in the event of a conflict with the Governing Terms. Addifional Informafion: The pricing offered by Clarivate herein expires 60 days from date of issue and is based on the assumpfion that if accepted by Client, contracts will be executed within this 60-day period Taxes: Client is exempt from federal excise taxes, state taxes, and city sales tax and will furnish a tax exempfion cerfificate upon request. Legal Nofice Informafion Client Enfity: City of Denton Client Legal Address: 215 E McKinney St, Denton, TX, USA 76201 Billing Informafion: Please review your billing address to ensure its accuracy. Shipping Informafion: Please confirm the shipping address is accurate. Cindy Carter: cynthia.carter@cityofdenton.com Denton Public Library 502 Oakland St. Denton, TX, USA 76201 Denton Public Library 502 Oakland St. Denton, TX, USA 76201 Electronic Invoice Recipient(s): Cindy Carter: cynthia.carter@cityofdenton.com Electronic Renewal Recipient(s): Cindy Carter: cynthia.carter@cityofdenton.com If your subscribing insfitufion requires the use of Purchase Orders, please indicate below. Purchase Order #: N/A Billing Information Notes Annually Tax Registrafion Number #: N/A If tax exempt, please include copy of supporfing documentafion with signed agreement or email a copy to tax.cerfificates@clarivate.com Invoices will be emailed to the bill to-contact and renewals will be emailed to the ship-to-contact. If your insfitufion is unable to accept electronic invoices, please check this box:☐ Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 CLARIVATE  | TERMS PAGE 1 Clarivate Terms These Terms govern your use of the Clarivate products, services, and other deliverables ("Products") that you install or access through our plafform(s) or website(s), or are otherwise idenfified in your order form, statement of work, quotafion or other ordering document (each referred to as an “Order”). “We”, “our” and “Clarivate” means the Clarivate enfity idenfified in the Order; “you” and “your” means the Client enfity idenfified in the Order. The Order, any product/service specific terms and condifions and other applicable documents referenced in the Order or these Terms, as updated by Clarivate from fime to fime, consfitute the complete agreement between us ("Agreement"), and supersede any prior discussions or representafions regarding your Order, unless fraudulent. Other terms and condifions you seek to incorporate in any purchase order or otherwise, even where such document is signed by Clarivate as a courtesy, are excluded, and your use of the Products confirms your acceptance of these Terms. Your confinued access, renewal, payment and/or use of the Products consfitute your acknowledgment and acceptance of the latest version of these Terms. 1. Our Products and Services (a)Orders. Your Order idenfifies the Products, quanfifies, relevant license and restricfions, fees and charges, permifted users (“Authorized Users”) and other relevant details of your Order. (b)Intellectual Property. Together with our licensors, we retain all ownership of and all rights in the Products (including any underlying software, data models, databases or data sets), any pre-exisfing codes, content, methodologies, templates, tools or other materials used in performing services, and any configurafions, modificafions or derivafives thereto (collecfively "Clarivate IP"). Clarivate IP consfitutes our valuable intellectual property, confidenfial informafion and trade secrets, and you may only use it as expressly permifted in the Agreement. You must promptly nofify Clarivate if you become aware of any unauthorized use of Clarivate IP. (c)Compliance. Clarivate and you shall act at all fimes in accordance with the laws, rules, regulafions, export controls and economic sancfions as they apply to such party in connecfion with its obligafions under the Agreement ("Applicable Laws"). (d)Updates. The Products change from fime to fime. If we fundamentally change the Products in a way which materially impairs your usage of the Products, you may terminate the affected Products on wriften nofice no later than 30 days after the change. (e)Passwords. Your access to certain Products may require authenficafion (e.g. a password). Sharing passwords or facilitafing access to unauthorized users is strictly prohibited. Each of us shall maintain industry standard compufing environments to ensure that Clarivate IP is secure and inaccessible to unauthorized persons. (f)Usage informafion. We may collect informafion related to your use of our Products. We may use this informafion for legifimate business reasons including without limitafion to recommend products, services or funcfionality that may interest users, to test and improve our Products and to protect and enforce our rights under the Agreement, and may pass this informafion to our third party providers for the same purposes. (g)Feedback and knowledge. Where you provide any comments, recommendafion, suggesfion or ideas, or any other feedback related to Clarivate IP ("Feedback") we may use and exploit such Feedback without restricfion or obligafion to you and you will not obtain any rights in Clarivate IP.We may freely use our general knowledge, skills and experience, and any ideas, concepts, processes, know-how and techniques developed by Clarivate while providing any Products (including professional services), provided we do not use your confidenfial or other proprietary informafion. (h)Documentafion. You may print or download PDF copies of user guides, online help, release notes, training materials and other documentafion provided or made available within the Products or published online, as updated from fime to fime (“Documentafion”) for your internal use with the Products, provided all copyright or proprietary rights nofices are retained. Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 CLARIVATE  | TERMS PAGE 2 (i)Third party providers. The Products may include data, software and services from third parfies. Some third party providers require Clarivate to pass addifional terms through to you, and you must comply with these addifional terms as applicable. The third party providers change their terms occasionally and new third party providers are added from fime to fime. To see the current third party addifional terms that apply to your use of our Products visit hftps://clarivate.com/legal-center/terms-of-business/third-party-terms/ 2. Your Obligafions (a)Limited license. You may only use the Products in accordance with the applicable license set out in Secfions 3 to 6, the relevant product/service terms referenced on the Order, and the Documentafion. You are responsible for all acts or omissions of your users in connecfion with the Products, and ensuring users comply with these terms. (b)Your content. You retain ownership of your pre-exisfing content, data and materials that you provide to us, or use with the Products ("Content"). You hereby grant Clarivate a license to use your Content as required by Clarivate to provide you with the Products (including right to sublicense the same to our subcontractors, as required). You must (i) ensure your Content does not infringe third party rights or any Applicable Laws; and (ii) nofify Clarivate in advance before transmifting to us, and clearly mark, any of your Content that contains restricted data, including the jurisdicfion and classificafion under applicable export control laws. Restricted data may include any informafion, data, or source code that is on an export controls list or equivalent list of any applicable jurisdicfion or that is related to weapons, military/defense, intelligence, or law enforcement; aerospace or subsea technologies; cryptography, encrypfion, or cybersecurity tools; advanced or cufting-edge items or technologies; or items that could pose a danger to health or safety. Unless your Order includes backup services, we disclaim all responsibility for backing up your Content. (c)General obligafions.You must (i) ensure we have up-to-date contact and billing informafion for your Order; (ii) provide detailed, accurate and sufficiently complete informafion, specificafions and instrucfions in a fimely manner; (iii) ensure you are permifted to allow Clarivate to use and modify your equipment, systems, software and Content, as required to provide the Products; (iv) maintain then-current minimum technical requirements to access the Products, as applicable; and (v) perform any addifional obligafions specified in your Order. If reasonably requested, you must make authorized personnel available to agree on the impact of any failure or delay by you to comply with these requirements, and you must not unreasonably withhold or delay your consent to any consequenfial changes to the Agreement. (d)Third-party technology. You may only integrate our software with, or access our data from, third-party software, systems, plafforms or products (“Third Party Technology”) as permifted by the Agreement. You are responsible for procuring, maintaining and complying with any necessary license for the Third Party Technology (which is independent of the Agreement and your license to the Products). (e)Restricfions. You must not (i) introduce any malicious software into Clarivate IP or network; (ii) run or install any computer software or hardware on the Products or network; (iii) scrape data from the Products; or (iv) disable or bypass any funcfionality or restricfions within the Products. (f)Arfificial Intelligence. Unless expressly permifted under a mutually agreed Arfificial Intelligence Addendum or other wriften agreement with us, you must not use and access the underlying Clarivate proprietary data from the Products: (i) with any of your technology plafforms or systems, in a manner which includes or involves your applicafion of arfificial intelligence, such as generafive arfificial intelligence, machine learning, algorithms or language models (“AI Technologies”); or (ii) to generate any content, such as code, languages, software, services, text, voice, audio, graphics, illustrafions, workflows, images, videos or other outputs, in any form or media. (g)Limitafions. Unless expressly permifted elsewhere in the Agreement, you may use the Products for your internal use only and shall not: (i) sell, sublicense, distribute, display, store, copy, modify, decompile or disassemble, transform, reverse engineer, benchmark, frame, mirror, translate or transfer Clarivate IP in whole or in part, or as a component of any other product, service or material; (ii) create a derivafive database or otherwise access and use Clarivate IP to create any derivafive works, services or products (including tools, algorithms or Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 CLARIVATE  | TERMS PAGE 3 models) that compete with or provide a subsfitute for a product offered by Clarivate or its third party providers; (iii) perform penetrafion tesfing; (iv) perform any text or data mining or indexing of the Products or any underlying data (v) use the Products or underlying data in conjuncfion with any third-party technology or (iv) allow any third parfies or unauthorized users to access, use or benefit from Clarivate IP in any way whatsoever. For the avoidance of doubt, the exercise of legal rights that cannot be limited by agreement under applicable laws is not precluded. (h)Your Responsibilifies. Subject to the laws of the State of Texas, and without waiving any applicable immunifies, you are responsible for any violafion of Applicable Laws or regulafion, or violafion of our or any third party rights (including unauthorized use) related to (i) your Content or your instrucfions to us; (ii) your combinafion or modificafion of Clarivate IP, or use with any other materials; (iii) your failure to install updates we have provided to you; or (iv) your breach of the Agreement. You are also responsible for Claims brought by third parfies receiving the benefit of the Products through you. If you use the Products in breach of Secfions 2 (e) or (f) you must delete or destroy any infringing material on our request. 3. Informafion Services (a)Definifion. “Informafion Services” means a product providing data, metadata, metrics, charts, graphs, literature or other informafion in any form (collecfively “Licensed Informafion”), including via a Clarivate-provided tool, algorithm, process, web plafform, an API, a datafeed, custom dataset or syndicated report. (b)License. Your Authorized Users may use the Informafion Service solely for internal analysis and research purposes. Where an Informafion Service is available via a Clarivate-provided web plafform, subject to the Product funcfionality, Authorized Users may view, download and print reasonable amounts of the Licensed Informafion for their own individual use. We determine a “reasonable amount” of Licensed Informafion by comparing user acfivity against the average acfivity rates for all other users of the same product. (c)Distribufion. Authorized Users may on an infrequent, irregular and ad hoc basis, distribute limited extracts of the Licensed Informafion internally to non-authorized users as incidental samples or for illustrafive or demonstrafion purposes in reports or other documentafion created in the ordinary course of their role. We determine a ‘limited extract’ as an amount of Licensed Informafion that has no independent commercial value and could not be used as a subsfitute for any service or product (or a substanfial part of it) provided by us, our affiliates or third party providers. Licensed Informafion may also be distributed: (i) amongst Authorized Users; (ii) to government and regulatory authorifies invesfigafing you, if specifically requested; (iii) to persons acfing on your behalf, to the extent required to provide legal or financial advice to you, and (iv) to third parfies upon execufion of a wriften agreement between Clarivate and the third party. You are responsible for ensuring use by such persons complies with the terms of this Agreement. For clarity, consent is not required for hosfing services which host our Licensed Informafion solely on your behalf; provided, however that such third party shall in no way access or use the data for any purpose. (d)Aftribufion and representafion. Where users quote and excerpt Licensed Informafion in their work as permifted by the Agreement, they must appropriately cite and credit Clarivate as the source. Aftribufion to Clarivate and use of the Licensed Informafion must not categorize or idenfify Clarivate as an ‘expert’ in any context and to ensure Licensed Informafion is not misrepresented or taken out of context. Without our prior wriften consent, the Licensed Informafion shall not be filed with any securifies authorifies. 4. Installed Software (a)Definifion. “Installed Software” means software which is downloaded to or implemented on your servers. (b)License. You may install Installed Software only for your internal user. Software licenses do not include updates (bug fixes, patches, maintenance releases), upgrades (releases or versions that include new features or addifional funcfionality), APIs or Professional Services unless expressly stated in the Order. Your Order details your permifted installafions, users, locafions, the specified operafing environment and other permissions and restricfions. You may use Installed Software in object code only. You are responsible for backups and may only make necessary copies of the Installed Software for such purposes. Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 CLARIVATE  | TERMS PAGE 4 (c)Delivery. Unless stated otherwise in your Order, we deliver Installed Software by making it available for download. You may first need to provide Clarivate with certain idenfifying informafion about your system administrator and you may be required to confirm availability or installafion of our software. (d)Acceptance. Unless set forth otherwise in an Order, when you download Installed Software and Documentafion, you are accepfing it for use in accordance with this negofiated Agreement. 5. Hosted Software (a)Definifion. “Hosted Software” means our software applicafions made available to you via the internet. (b)License. You may use our Hosted Software only for your internal use . Your Order details your Authorized Users, locafions and other permissions and restricfions. Software licenses do not include updates (bug fixes, patches, maintenance releases) or upgrades (releases or versions that include new features or addifional funcfionality), unless you are on a mulfi-tenant solufion or where you have purchased maintenance including such services. (c)Delivery. We deliver our Hosted Software by providing you with online access to it. Unless set forth otherwise in an Order, when you access our Hosted Software, you are accepfing it for use in accordance with this negofiated Agreement. (d)Content. You grant Clarivate permission to use, store and process your Content. Access and use of your Content by us, our employees and contractors to the extent necessary to deliver the Hosted Software, including training, research assistance, technical support and other services. We will not disclose your Content except to support the Hosted Software, unless required by Applicable Laws (when we will use our reasonable efforts to provide nofice to you). We may delete or disable your Content if required under Applicable Laws or where such Content violates the Agreement (and we will use our reasonable efforts to provide nofice to you of such acfion). You may export your Content prior to terminafion or, where Content cannot be exported and is accessible by us, we may, at your cost and upon execufion of an Order for such services, provide you with a copy of such Content. (e)Security. We will inform you in accordance with Applicable Laws if we become aware of any unauthorized third party access to your Content and will use reasonable efforts to remedy idenfified security vulnerabilifies. Our Hosted Software is designed to protect your Content, however, unless set forth otherwise in your Order, you are responsible for maintaining backups of your Content. If your Content is lost or damaged due to our breach, we will assist you in restoring your Content to the Hosted Software from your last available back up copy. 6. Professional Services (a)Definifion. “Professional Services” means any professional services, including but not limited to implementafion, customizafion, configurafion, transifion services, administrafive services, consulfing services, screening, search and analyfics services, and watch services to be provided by Clarivate. (b)License. Unless otherwise set out in the Order, you will own the deliverables set out in the Order, provided that (i) we retain all intellectual property rights in and to the Clarivate IP and you receive a license to use the Clarivate IP solely to the extent necessary to ufilize the deliverables for your internal use; and (ii) if the deliverables include any configurafions or modificafions to our pre-exisfing products (including but not limited to implementafion services and custom datasets) we retain all intellectual property rights in and to such deliverables, and you receive a license to use them in the same way as you are licensed to use the relevant Product. You agree deliverables are deemed accepted upon delivery unless agreed otherwise in an Order. (c)Changes. Either of us may make wriften (including email) requests to change any aspect of the Professional Services, provided that no change will take effect unless and unfil we have each signed a formal change order sefting out the impact of the change and any consequenfial changes required to the Agreement. Neither of us will unreasonably withhold our agreement to a change. Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 CLARIVATE  | TERMS PAGE 5 (d)Access. As required for Clarivate to perform the relevant Professional Services, you must provide reasonable access to your sites, equipment and systems and ensure the health and safety of our personnel on your premises and full cooperafion from your qualified and experienced personnel as reasonably required. We will take reasonable steps to ensure that while on your site our personnel comply with reasonable security, health and safety and confidenfiality requirements that are nofified to Clarivate in advance. 7. APIs and Data Feeds (a)Informafion Services. Where we make Licensed Informafion available to you via API or a data feed, the Informafion Service terms (Secfion 3 above) apply to the data you receive. You must ensure that the Licensed Informafion remains behind your firewall and is only accessible to your Authorized Users . If we deliver Licensed Informafion via a data feed, you are responsible for loading and maintaining Licensed Informafion in a fimely manner into your data stores. If we make an API available to you, you may use our APIs to query the applicable Informafion Service and display Licensed Informafion to Authorized Users within your own technology systems. Clarivate approved accreditafions must remain visible at all fimes. (b)Software. Clarivate may make APIs available to you to configure our Hosted Software and Installed Software (collecfively “Software”) or otherwise allow our Software to interoperate with third-party programs or services (“Client Configurafions”). Such APIs may only be used with the associated Software and in accordance with the applicable Documentafion and/or terms of use. We disclaim all liability for Client Configurafions. (c)Keys. Our API and data feed keys must not be: (i) shared in any way; (ii) used for mulfiple interfaces; or (iii) used in any way that mimics any material funcfionality of any Products developed or marketed by Clarivate, or would reasonably be deemed compefifive to any Products offered by Clarivate, our affiliates or third party providers. You must demonstrate interfaced systems if reasonably requested by us. 8. Charges (a)Payment and taxes. You must pay our charges and reasonable expenses, together with any applicable taxes, without deducfion within 30 days of the date of invoice, unless otherwise provided on your Order. Payment must be in the currency stated on your Order. We may levy a service charge of 1% per month or the highest lawful interest rate (whichever is lower) for late payment plus our reasonable collecfion costs, including aftorneys’ fees. Our fees are exclusive of tax, and shall be paid by you free and clear of all deducfions or withholdings provided. Invoice disputes must be nofified in wrifing to Clarivate within 15 days. Once resolved, payment of disputed invoices will be due immediately. (b)Changes. We may change the charges for the Products with effect from the start of each renewal term by giving you at least 60 days’ wriften nofice. If we believe your creditworthiness has deteriorated we may require full or parfial payment before the confinued performance of services. If you receive an electronic request to change our banking account number, you should contact our Treasury Department. (c)Increases in usage. If your Order includes limits on usage, you must pay addifional charges if you exceed those limits, based on the rates specified on the Order or our current standard pricing, whichever is greater. If you have enterprise wide or site wide access set out in your Order, our charges are established based on the size of your organizafion, anficipated number of users, site locafions and populafion served as at the date of the Order, and if anyone or a combinafion of these elements materially increases (e.g. if you acquire a new affiliate), we reserve the right to vary the charges. 9. Privacy Each of us will at all fimes collect, disclose, store or otherwise process personal data in accordance with the EU Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 CLARIVATE  | TERMS PAGE 6 General Data Protecfion Regulafion (EU GDPR), UK General Data Protecfion Regulafion (UK GDPR), UK Data Protecfion Act 2018, and other applicable laws relafing to the use of personal data relafing to individuals ("Data Privacy Laws"), including without limitafion any laws relafing to individual rights and cross-border transfers. At all fimes, we will treat personal data in accordance with our Privacy Nofice, which is incorporated by reference into these Terms. Each of us will use reasonable efforts to assist one another in relafion to the invesfigafion and remedy of any invesfigafion, claim, allegafion, acfion, suit, proceeding or lifigafion with respect to an alleged breach of Data Privacy Laws in relafion to acfivifies under the Agreement. Each of us will maintain, and will require any third party data processors to maintain, appropriate physical, technical and organizafional measures to protect the personal data. You may not use personal data included in the Products (to the extent such data was not provided by you or collected by Clarivate on your behalf) to send bulk or mass emails or email blasts; to publish or distribute any adverfising or promofional material; or to otherwise use such data in a manner that is prohibited by applicable law. You may not, for any purpose whatsoever, process (nor allow to be processed) any personal data that is within the Products (to the extent such data was not provided by you or collected by Clarivate on your behalf) in any AI Technologies. You acknowledge that you are responsible for your own compliance with Data Privacy Laws, including, where applicable, determining your legal grounds for processing such data. If we process personal data as a processor on your behalf, the terms of the data processing addendum at hftps://clarivate.com/terms-of-business are hereby incorporated by reference. ‘Data controller’, ‘personal data’ and ‘process’ will have the meaning given in the EU GDPR or the data processing addendum, where applicable. 10. Confidenfiality Each of us will (i) use industry standard administrafive, physical and technical safeguards to protect the other’s confidenfial informafion; (ii) only use the confidenfial informafion of the other for purposes related to the performance of the Agreement (including our provision of the Products); and (ii) not disclose such confidenfial informafion to anyone else except to the extent required by Applicable Laws or as necessary to perform, manage or enforce the Agreement (including where we need to share it with our subcontractors). If either of us is required to disclose the confidenfial informafion of the other by statute or court order, that party shall nofify the other so that an appropriate protecfive order or other remedy can be obtained, unless the court or government agency prohibits prior nofificafion. Confidenfial informafion of each party includes any informafion clearly marked as confidenfial, including informafion relafing to Clarivate IP (including how it is developed and any underlying models or databases) or pricing, but shall not include informafion that is or becomes public or known on a non-confidenfial basis other than through breach of any duty or obligafion of confidenfiality. Clarivate acknowledges that the City of Denton must strictly comply with the Public Information Act, Chapter 552, Texas Government Code in responding to any request for public information related to this Agreement. This obligation supersedes any conflicting provisions of this Agreement. Any portions of such material claimed by Clarivate to be proprietary must be clearly marked as such. Determination of the public nature of the material is subject to the Texas Public Information Act, chapter 552, and Texas Government Code. 11. Audit (a)Audit right. Without limifing Clarivate’s right to electronically monitor usage of the Products, we or our professional representafives may audit your compliance with the Agreement, on at least 10 business days’ nofice and during normal business hours, provided that we will not audit more than once in 12 months, unless we reasonably believe you are in breach or we are required to by a third party provider. (b)Costs. If an audit reveals that you have breached the Agreement, you will pay (i) any underpaid charges; and (ii) the reasonable costs and expenses of undertaking the audit if you have underpaid the charges by more than 5% or if those costs are imposed on Clarivate by a third party provider. Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 CLARIVATE  | TERMS PAGE 7 12. Warranfies and disclaimers (a)LIMITED WARRANTY. WE WARRANT THAT (i) WE PROVIDE THE PRODUCTS USING COMMERCIALLY REASONABLE SKILL AND CARE; (ii) OUR INSTALLED SOFTWARE WILL SUBSTANTIALLY CONFORM TO ITS DOCUMENTATION FOR 90 DAYS AFTER DELIVERY; AND (iii) OUR HOSTED SOFTWARE WILL SUBSTANTIALLY CONFORM TO ITS THEN-CURRENT DOCUMENTATION. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OR DELIVERY OF THE PRODUCTS. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAWS, THESE WARRANTIES AND ANY PRODUCT-SPECIFIC WARRANTIES THAT MAY BE INCLUDED IN YOUR ORDER ARE THE EXCLUSIVE WARRANTIES FROM CLARIVATE AND WE DISCLAIM ALL OTHER WARRANTIES, REPRESENTATIONS AND UNDERTAKINGS,EXPRESS OR IMPLIED, INCLUDING OF PERFORMANCE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS AND CURRENTNESS. (b)SOFTWARE. IF WE CANNOT RECTIFY ANY VALID SOFTWARE WARRANTY CLAIM WITHIN A REASONABLE PERIOD YOU MAY CANCEL YOUR LICENSE OF THE AFFECTED SOFTWARE BY WRITTEN NOTICE TO US. WE WILL WITHOUT ANY FURTHER LIABILITY REFUND ALL APPLICABLE CHARGES BASED ON A FIVE (5) YEAR STRAIGHT-LINE DEPRECIATION FROM THE EFFECTIVE DATE OF THE APPLICABLE ORDER FOR THE SOFTWARE. PROFESSIONAL SERVICES. WE WILL RECTIFY PROFESSIONAL SERVICES IF YOU GIVE US WRITTEN NOTICE OF A VALID WARRANTY CLAIM WITHIN 30 DAYS OF DELIVERY. IF WE CANNOT RECTIFY ANY VALID WARRANTY CLAIM WITHIN A REASONABLE PERIOD WE WILL WITHOUT ANY FURTHER LIABILITY REFUND ALL APPLICABLE CHARGES RELATED TO THE DEFECTIVE SERVICE AND WE MAY TERMINATE THE AFFECTED SERVICES BY WRITTEN NOTICE TO YOU. (c)NO ADVICE. WE ARE PROVIDING THE PRODUCTS FOR INFORMATIONAL PURPOSES ONLY. WE ARE NOT PROVIDING ANY ADVICE (LEGAL, MEDICAL, CLINICAL, FINANCIAL OR OTHERWISE) BY ALLOWING YOU TO ACCESS AND USE THE PRODUCTS. YOU ARE FULLY RESPONSIBLE FOR YOUR INTERPRETATIONS OF THE PRODUCTS.IF YOU DESIRE ADVICE, WE ENCOURAGE YOU TO ENGAGE LEGAL, MEDICAL, CLINICAL OR FINANCIAL PROFESSIONALS TO HELP YOU INTERPRET THE PRODUCTS. YOU ACKNOWLEDGE THAT WE ARE NOT RESPONSIBLE FOR ANY ACTION OR DAMAGES RESULTING FROM ANY DECISIONS YOU (OR ANY OTHER PARTY ACCESSING THE PRODUCTS THROUGH YOU) MAKE IN RELIANCE ON THE PRODUCTS. WE ARE NOT A LAW FIRM OR PROFESSIONAL ADVISOR AND NO ATTORNEY/CLIENT, PHYSICIAN/PATIENT OR OTHER FIDUCIARY OR PROFESSIONAL RELATIONSHIP IS CREATED. (d)THIRD PARTY MATERIALS. WE DO NOT ACCEPT ANY RESPONSIBILITY FOR, AND WILL NOT BE LIABLE FOR CLAIMS ARISING FROM, THIRD PARTY TECHNOLOGY OR ANY THIRD PARTY MATERIALS ACCESSIBLE VIA LINKS IN THE PRODUCTS. 13. Liability (a)Unlimited liabilifies. Neither of us excludes or limits liability for (i) fraud, (ii) death or personal injury caused by negligence, (iii) claims for payment or reimbursement or (iv) any other liability, including gross negligence, where not permifted to do so under Applicable Laws and nothing in the Agreement shall be interpreted to do so. (b)Excluded losses. Neither of us will be liable for (i) lost profits, lost business, lost revenue, anficipated savings, lost data, or lost goodwill; or (ii) any special, incidental or exemplary damages, indirect or consequenfial losses, or anficipated savings. (c)Limitafion. The aggregate liability of each of us (and of any of Clarivate’s third party providers) for all claims arising out of or in connecfion with the Agreement, including for breach of statutory duty, in tort or in negligence (collecfively ‘Claims’), will not exceed the amount of any actual direct damages up to $250,000 or the current statutory limitafion of liability for the municipalifies in the State of Texas, whichever is lower. (d)Claims. You may not assign or transfer Claims and you must bring Claims within 12 months of arising. (e)No liability. We will not be responsible for failures, errors or delays that occur because of (i) your or a third party’s technology or network; (ii) your acfions or inacfion (other than proper use of the Product), such as Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 CLARIVATE  | TERMS PAGE 8 failing to follow the usage instrucfions or adhering to the minimum recommended technical requirements; (iii) changes you make to the Products; (iv) your failure to implement and maintain proper and adequate virus or malware protecfion and proper and adequate backup and recovery systems; (v) your failure to install updates we have provided to you; or (vi) other causes not aftributable to us. If we learn that the Product failed because of one of these, we reserve the right to charge you for our work in invesfigafing the failure at our then currently applicable rates. At your request we will assist you in resolving the failure at a fee to be agreed upon. (f)Third party intellectual property. If a third party sues you claiming that a Product as provided by Clarivate infringes their intellectual property rights then, provided your use of such Product has been in accordance with the terms of the Agreement, we will defend you against the claim and pay damages that a court finally awards against you or that are included in a seftlement approved by us, provided that you (i) promptly nofify Clarivate in wrifing of the claim; (ii) supply informafion we reasonably request; and (iii) allow Clarivate to control the defense and seftlement. We have no liability for Claims to the extent caused by items not provided by us. In relafion to liability arising solely from one of our third party providers' data, software or other materials, our liability will be limited to the amount we recover from that third party supplier divided by the number of Claims by our customers, including you. (g)Mifigafion. Each of us shall take reasonable steps to limit and mifigate any losses, liability, Claims or other costs it may incur under the Agreement and which it may seek to recover from the other, including under any reimbursement or indemnity. Further, in the event a Product infringes or may infringe a third party’s intellectual property rights we may, at our expense and opfion: (a) replace or modify the Product to make it non-infringing, while maintaining equivalent funcfionality; (b) procure the right for you to confinue using the Product pursuant to this Agreement; or (c) terminate the Product and provide you a refund on a pro-rata basis. (h)Equitable relief. Each of us agrees that damages may not be a sufficient remedy for any misuse of the others intellectual property, confidenfial informafion or trade secrets, and each of us may seek equitable relief (including specific performance and injuncfive relief) as a remedy for breach of the Agreement. 14. Term, Terminafion (a)Term. The term and any renewal terms for the Products are described in your Order. If either of us does not wish to renew the Products set forth in an Order, in whole or in part, they must provide the other with at least 90 days’ wriften nofice before the end of the then current term. (b)Suspension. We may on wriften nofice suspend or limit your use of the Products or other Clarivate IP, or terminate the Agreement, (i) if required to do so by a third party provider, Applicable Laws, court or regulator; (ii) if you become or are reasonably likely to become insolvent or affiliated with one of our compefitors; or (iii) if there has been or it is reasonably likely that there will be: a breach of security; a breach of your obligafions under the Agreement (including payment); or a violafion of third party rights or Applicable Laws. Our nofice will specify the cause of the suspension or limitafion and, as applicable, the acfions you must take to reinstate the Product. If you do not take the acfions or the cause cannot be remedied within 30 days, we may terminate the Agreement. Charges remain payable in full during periods of suspension or limitafion arising from your acfion or inacfion. (c)Terminafion. We may terminate the Agreement, in whole or in part, in relafion to a Product which is being disconfinued, on 90 days’ wriften nofice. Either of us may terminate the Agreement immediately upon wriften nofice if the other commits a material breach and (if capable of remedy) fails to cure the material breach within 30 days of being nofified to do so. Unless we terminate for breach or insolvency, fees will be due for all Products provided through the terminafion date and any pre-paid charges will be refunded on a pro-rated basis for terminafions in accordance with the Agreement. Transifion assistance may be provided upon the execufion of an Order for such services. (d)Effect of terminafion. Except to the extent we have agreed otherwise, upon terminafion, all your licenses and usage rights granted end immediately and you must permanently uninstall, expunge, delete or destroy the Products and Clarivate IP (including any copies thereof) in your or any third party’s control or possession and, if Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 CLARIVATE  | TERMS PAGE 9 requested, confirm this in wrifing. Terminafion of the Agreement will not (i) relieve you of your obligafion to pay Clarivate any amounts you owe up to and including the date of terminafion; (ii) affect other accrued rights and obligafions; or (iii) terminate those parts of the Agreement that by their nature should confinue. 15. Force majeure Other than payment obligafions, neither of us shall be liable for any failure or delay in performance due to causes that cannot be reasonably controlled by that relevant party, such as (but not limited to) acts of God, acts of any government, war or other hosfility, civil disorder, the elements, fire, explosion, power failure, equipment failure, industrial or labor dispute, inability to obtain necessary supplies, and the like. In the event of an occurrence under this Section, Clarivate will be excused from any further performance or observance of the requirements so affected for as long as such circumstances prevail and Clarivate continues to use commercially reasonable efforts to recommence performance or observance whenever and to whatever extent possible without delay. Clarivate shall immediately notify the City of Denton Procurement Manager by telephone (to be confirmed in writing within five (5) calendar days, or as soon as is reasonably practical under the circumstances, of the inception of such occurrence) and describe at a reasonable level of detail the circumstances causing the non-performance or delay in performance. 16. Third party rights Our affiliates and third party providers benefit from our rights and remedies under the Agreement. No other third parfies have any rights or remedies under the Agreement. 17. General (a)Assignment. You may not assign or transfer the Agreement to anyone else without our prior wriften consent. We will provide you with wriften nofice if we assign or transfer the Agreement, in whole or in part, as part of our business reorganizafion, which we may do provided the Products will not be adversely affected. (b)Markefing. We may refer to you as a customer and use your trade names, trademarks, service marks, logos, domain names and other brand features in our markefing materials, customer lists, presentafions and related materials. (c)Amendment. We may amend the Agreement from fime to fime, with such changes being effecfive upon renewal. (d)Enforceability. The Agreement will always be deemed modified to the minimum extent necessary for it to be enforceable, unless modificafion fundamentally changes the Agreement. (e)Non-solicitafion. Clarivate is an independent contractor. You must not directly or indirectly solicit or recruit or aftempt to solicit or recruit for employment or engagement any personnel of Clarivate during the term and for 12 months thereafter. Employment resulfing from a general public adverfisement or search engagement not specifically targeted at the relevant personnel is not precluded. (f)Performance. We may perform some or all of our obligafions from any of our offices globally or through any of our affiliates or third parfies. Such affiliates and third parfies are obligated to confidenfiality obligafions and we remain responsible for their performance. (g)Headings and summaries. Headings and summaries shall not affect the interpretafion of the Agreement. (h)Waiver. Neither of us waives our rights or remedies by delay or inacfion. (i)Governing law and jurisdicfion. If a dispute arises related to this Agreement or an Order, Clarivate and you agree to meet to try and resolve it before commencing any legal proceedings. Should such resolufion aftempts Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 CLARIVATE  | TERMS PAGE 10 fail, each of us agrees that any Claim arising out of or in connecfion with the Agreement (including its formafion) is subject to the exclusive governing law and exclusive jurisdicfion specified in the Order. (j)Precedence. In the event of any conflict within the Agreement, the descending order of precedence is: the City Contract – 8888; the Order; the referenced documents (including any specific product/service terms as negofiated); the remaining terms and condifions of this Agreement. (k)Nofices. Nofices for Clarivate must be directed to contract.admin@clarivate.com. Nofices for you will be directed to the Client enfity and address idenfified in the Order. Each of us may update our nofice informafion upon prior wriften nofice to the other. Last updated: March 2024 (Version 3.2) Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 CLARIVATE  | PRODUCT / SERVICE TERMS PAGE 1 PRODUCT / SERVICE TERMS These Product/Service Terms apply to certain Products that you access through our plafform(s), website(s) or are otherwise idenfified in your order form, statement of work or other ordering document (collecfively “Order”) and supplement the Clarivate Terms which apply to all of our products. If you have ordered or are accessing a product that is not listed below, then these Product/Service Terms do not apply to your order. “We”, “our” and “Clarivate” means the Clarivate enfity idenfified in the order form; “you” and “your” means the Client enfity idenfified in the order form. Any other terms not defined in these Product/Service terms have the meaning given to them in the Clarivate Terms. Innovafive Innovafive Subscripfion and Perpetual Software subscripfions (ex: Polaris, Sierra, Millennium, Virtua, INNReach) 1.License. Client and, where applicable, its Authorized Users (defined below) may use the Software (including any client configurafions) (i) only for the management of the library and for servicing its patrons (including permifting Authorized Users to search library catalogues), and not on an outsourced basis, as a service bureau, for resale, or similarly on behalf of or for the direct or indirect benefit of third parfies, and (ii) only in accordance with the other terms of this Agreement. The license does not include hosfing services, which must be purchased separately. 2.Copies. Non-producfion use includes training, development, tesfing, quality assurance, staging or preproducfion provided that the copies of the Software are not used in a producfion environment or as a backup to producfion The license includes the right to use a single producfion instance and up to two (2) addifional copies for nonproducfion use at no addifional charge. 3.New Releases. The license granted to you pursuant to this Agreement will include, at no addifional cost, a license to use all new scheduled major releases, service pack releases, and hot fixes of the software offered generally by Clarivate to its clients during the term of your subscripfion or maintenance (collecfively, "New Releases"). "New Releases" do not include new or addifional modules, applicafions or other software now or hereafter offered by Clarivate, each of which require a separate license and payment of addifional license fees. Addifional fees may be required for implementafion of New Releases. 4.Authorized Users. For clarity, your patrons do not fall within the number of Authorized Users on your Order Form. 5.Aggregated Data. In addifion to the rights set forth in the Terms, we may use your Content and otherwise collect informafion related to your use of our product to create and use aggregate, non-idenfifying and anonymized data (“Collected Data”). Client acknowledges and agrees that it will have no rights in any products or services created or sold by Clarivate or its affiliates that use Collected Data. 6.Early terminafion. Client may terminate this Agreement at any fime during the Inifial Term effecfive as of the date of the next annual anniversary of the term if Client’s budget (funding) is eliminated and Client provides wriften evidence of the eliminafion of Client’s budget (funding), such evidence to be in the form and substance reasonably requested by Clarivate. 7.Modules. Your purchase and use of addifional modules, tools or other applicafions from us with the Software are subject to the same terms as the Software. Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 CLARIVATE  | PRODUCT / SERVICE TERMS PAGE 1 Innovafive SAAS subscripfions (ex: Vega, Innovafive Mobile, Innovafive Phone Alerts) 1.License. We will provide you with subscripfion access via a website to our Integrated Library System solufion known as “Vega”. Client and, where applicable, its Authorized Users may access and use Vega (including any client configurafions) (i) only for the management of the library and for servicing its patrons (including permifting Authorized Users to search library catalogues), and not on an outsourced basis, as a service bureau, for resale, or similarly on behalf of or for the direct or indirect benefit of third parfies, and (ii) only in accordance with the other terms of this Agreement. 2.New Releases. The license granted to you pursuant to this Agreement will include, at no addifional cost, a license to use all new scheduled major releases, service pack releases, and hot fixes of the software offered generally by Clarivate to its clients during the term of this Agreement (collecfively, "New Releases"). "New Releases" do not include new or addifional modules, applicafions or other software now or hereafter offered by Clarivate, each of which require a separate license and payment of addifional license fees. Addifional fees may be required for implementafion of New Releases. 3.Aggregated Data. In addifion to the rights set forth in the Terms, we may use your Content and otherwise collect informafion related to your use of our product to create and use aggregate, non-idenfifying and anonymized data (“Collected Data”). Client acknowledges and agrees that it will have no rights in any products or services created or sold by Clarivate or its affiliates that use Collected Data. 4.Authorized Users. For clarity, your patrons do not fall within the number of Authorized Users on your Order Form. 5.Early terminafion. Client may terminate this Agreement at any fime during the Inifial Term effecfive as of the date of the next annual anniversary of the term if Client’s budget (funding) is eliminated and Client provides wriften evidence of the eliminafion of Client’s budget (funding), such evidence to be in the form and substance reasonably requested by Clarivate. Last updated: December 2022 (Version 3.5) CLARIVATE  | PRODUCT / SERVICE TERMS 2 Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 CLARIVATE | SOFTWARE SUPPORT, SERVICE AVAILABILITY, AND MAINTENANCE PAGE 1 Software Support, Service Availability and Maintenance This document outlines our Software support, maintenance and service availability for the following products (“Covered Products”): Innovafive Subscripfion and Perpetual Software subscripfions (ex: Polaris, Sierra, Millennium, Virtua, INNReach) Support Requesfing support. Support includes issue analysis, support case management, priorifizafion of issues, tracking and invesfigafion of issues and explanafion of error messages. You must provide us with the informafion we need to resolve your problem. This includes relevant contact informafion, details about the problem, error messages, user IDs, and any other necessary informafion. If you have problems using our software, your designated administrators can contact us during normal hours. Your administrator will be provided with an internal portal to report issues and review their status. Response. We will use commercially reasonable efforts to meet the service level objecfives stated below. Target response fimes to confirm receipt and begin troubleshoofing and diagnosis of the problem are below. Resolufion fimes cannot be guaranteed, although we undertake every effort to resolve your issues as soon as possible. Priority Response Criteria Severity 1 1 Business hour A major component of the software is in a non-responsive state and severely affects library producfivity or operafions. A high impact problem that affects the enfire library system. Widespread system availability, producfion system is down Severity 2 4 Business hours Any component failure or loss of funcfionality not covered in Severity 1 that is hindering operafions, such as, but not limited to: excessively slow response fime, funcfionality degradafion; error messages; backup problems; or issues affecfing the use of the module or the data Severity 3 2 Business Days An issue (other than a Severity 1 or 2) which (a) has no direct and material impact on business processes, (b) has an impact only on a segment of users, or (c) does not yet disrupt fime-crifical business processes. Severity 4 as promptly as is reasonably pracfical Non-performance related incidents, including: general quesfions, requests for informafion, documentafion quesfions, enhancement requests. These will be logged but no immediate acfion will be taken. We will generally monitor the situafion but will not be obliged to provide any solufion. Escalafion Path. If you do not receive a response within the fimeframe designated above, please reach out to your Account Manager. Hosfing Services The following terms apply to the extent you have purchased hosfing services from Clarivate for one or more of the Covered Products. Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 CLARIVATE | SOFTWARE SUPPORT, SERVICE AVAILABILITY, AND MAINTENANCE PAGE 2 Service availability We endeavor to ensure 99.9% availability of our software and make commercially reasonable efforts to schedule maintenance and system upgrades during the weekends or outside regular business hours (i.e. after regular end of business Pacific Time and before start of business Eastern Time) with reasonable nofice. Availability is calculated by dividing the number of minutes the software was available during the Measured Period by the total sum of the minutes in the Measured Period less any Excluded Downfime. For the purposes of this calculafion, (i) the Measured Period is a calendar year and (ii) the Excluded Downfime includes scheduled downfime for system maintenance and release updates, as well as any service unavailability aftributable to your breach, any acfions or omissions by you or your users, causes beyond our control, or separate instances of unavailability of less than 5 (five) minutes durafion each, provided such instances are not of a persistent nature. If availability falls below 99.9% in a month for three consecufive months, you will be enfitled to a credit equal to the prorated amount of the fees for hosfing services for any fime during such three-month period in which the software was unavailable (other than Excluded Downfime). This credit will be your exclusive remedy for such unavailability. Security Controls We take reasonable and appropriate administrafive, technical and physical measures to protect the confidenfiality, integrity and availability of your data; however, security and compliance is a shared responsibility between you and Clarivate. Our responsibilifies are described below. You should take into considerafion any special configurafions or third-party applicafions and your responsibilifies depending on any applicable laws and regulafions. The table below sets forth the features of our standard cloud-based hosfing opfion. Premium support may be available for an addifional cost. Network Systems Audit Logging. All firewall logon acfivity and password changes are logged, monitored, controlled and audited. All intrusion detecfion and firewall log monitoring are done through services provided by Innovafive and those perfinent log files and configurafion files are retained for ninety (90) days and can be made available upon request for audit and problem resolufion, as may be required. Network Monitoring. All network systems and servers are monitored 24/7/365. We will monitor its systems for security breaches, violafions and suspicious (quesfionable) acfivity. This includes suspicious external acfivity (including, without limitafion, unauthorized probes, scans or break-in aftempts) and suspicious internal acfivity (including, without limitafion, unauthorized system administrator access, unauthorized changes to its system or network, system or network misuse or program informafion theft or mishandling). Innovafive will nofify Client as soon as reasonably possible of any known security breaches or suspicious acfivifies involving Client’s producfion data or environment, including, without limitafion, unauthorized access and service aftacks, e.g., denial of service aftacks. Feature Standard 24x7 network monitoring  Dedicated production environment  99.9% guaranteed infrastructure uptime  Dedicated public IP address and custom URL  Operating system installation and management  Library software installation and upgrades  Data backups Daily Archive data backup retention 30 days Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 CLARIVATE | SOFTWARE SUPPORT, SERVICE AVAILABILITY, AND MAINTENANCE PAGE 3 Audit and Security Tesfing. Hosfing Providers perform regular security audits and tesfing. You may not perform own audits of hosfing providers. Informafion Security Audifing/Compliance. Our hosfing providers undergo SOC 1/SOC 2 Type 2/ISO 27001 audits each year by independent third-party audit firms. We offer hosfing opfions in datacenters located in the United States, Canada, United Kingdom, Ireland, Australia and the Asia-Pacific region, however, Clarivate reserves the right to increase, decrease and/or relocate its datacenters at any fime. Disclaimer Support services do not include visits to your site, any services for third party equipment or software, problems stemming from a change you made to the software, or consulfing services related to client specific configurafions or implementafion (such as interacfions between the software and your hardware, installafions at your site, assistance with acceptance tesfing, client specific templates or reports, etc). We have no obligafion to correct any error resulfing from a failure by you to implement a third-party software modificafion or update recommended by us and provided to you at no charge. We are not responsible for downfime or any other failure to meet the availability requirement if the root cause of the disrupfion is (i) your breach of the agreement; (ii) your failure to use minimum recommended browser standards for access to and use of the software; or (iii) outside of our control including, but not limited to, failures of hardware or software of upstream service providers or at your locafion or improper use of the software. Any addifional services which you may request and we may agree to perform will be billed on a fime and materials basis subject to our current applicable rates. Changes to Support Policy  This policy may be updated by us from fime to fime, at our sole discrefion. Last Updated: December 2022 (version 1.0) Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 Contract 8888 Exhibit C Certificate of Interested Parties Electronic Filing In 2015, the Texas Legislature adopted House Bill 1295, which added section 2252.908 of the Government Code. The law states that the City may not enter into this contract unless the Contractor submits a disclosure of interested parties (Form 1295) to the City at the time the Contractor submits the signed contract. The Texas Ethics Commission has adopted rules requiring the business entity to file Form 1295 electronically with the Commission. Contractor will be required to furnish a Certificate of Interest Parties before the Contract is awarded, in accordance with Government Code 2252.908. The Contractor shall: 1. Log onto the State Ethics Commission Website at: https://www.ethics.state.tx.us/filinginfo/1295/ 2. Register utilizing the tutorial provided by the State 3. Print a copy of the completed Form 1295 4. Enter the Certificate Number on page 2 of this contract. 5. Complete and sign the Form 1295 6. Email the form to purchasing@cityofdenton.com with the contract number in the subject line. (EX: Contract 1234 – Form 1295) The City must acknowledge the receipt of the filed Form 1295 not later than the 30th day after Council award. Once a Form 1295 is acknowledged, it will be posted to the Texas Ethics Commission’s website within seven business days. Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 Contract 8888 EXHIBIT D CONFLICT OF INTEREST QUESTIONNAIRE - FORM CIQ This questionnaire reflects changes made to the law by H.B. 23, 84th Leg., Regular Session. This questionnaire is being filed in accordance with Chapter 176, Local Government Code, by a vendor who has a business relationship as defined by Section 176.001(1-a) with a local governmental entity and the vendor meets requirements under Section 176.006(a). By law this questionnaire must be filed with the records administrator of the local government entity not later than the 7th business day after the date the vendor becomes aware of facts that require the statement to be filed. See Section 176.006(a-1), Local Government Code. A vendor commits an offense if the vendor knowingly violates Section 176.006, Local Government Code. An offense under this section is a misdemeanor. Name of vendor who has a business relationship with local governmental entity. Check this box if you are filing an update to a previously filed questionnaire. (The law requires that you file an updated completed questionnaire with the appropriate filing authority not later than the 7th business day after the date on which you became aware that the originally filed questionnaire was incomplete or inaccurate.) Name of local government officer about whom the information in this section is being disclosed. Describe each employment or other business relationship with the local government officer, or a family member of the officer, as described by Section 176.003(a)(2)(A). Also describe any family relations hip with the local government officer. This section, (item 3 including subparts A, B, C & D), must be completed for each officer with whom the vendor has an employment or other business relationship as defined by Section 176.00 1(1-a), Local Government Code. Attach additional pages to this Form CIQ as necessary. A. Is the local government officer named in this section receiving or likely to receive taxable income, other than investment income, from the vendor? Yes No B. Is the vendor receiving or likely to receive taxable income, other than investment income, from or at the direction of the local government officer named in this section AND the taxable income is not received from the local governmental entity? Yes No C. Is the filer of this questionnaire employed by a corporation or other business entity with respect to which the local government officer serves as an officer or director, or holds an ownership of one percent or more? Yes No D. Describe each employment or business and family relationship with the local government officer named in this section. I have no Conflict of Interest to disclose. Signature of vendor doing business with the governmental entity Date Docusign Envelope ID: D1A476FA-8E4C-4445-A4D0-259424303837 EXHIBIT D INNOVATIVE INTERFACES INCORPORATED N/A 10/21/2025 X X X X Certificate Of Completion Envelope Id: D1A476FA-8E4C-4445-A4D0-259424303837 Status: Completed Subject: Please DocuSign: City Council Contract 8888 -Library Integrated System Software (ILS) Source Envelope: Document Pages: 28 Signatures: 6 Envelope Originator: Certificate Pages: 6 Initials: 1 Kayla Clark AutoNav: Enabled EnvelopeId Stamping: Enabled Time Zone: (UTC-08:00) Pacific Time (US & Canada) 901B Texas Street Denton, TX 76209 kayla.clark@cityofdenton.com IP Address: 198.49.140.104 Record Tracking Status: Original 10/10/2025 12:46:29 PM Holder: Kayla Clark kayla.clark@cityofdenton.com Location: DocuSign Signer Events Signature Timestamp Kayla Clark kayla.clark@cityofdenton.com Buyer City of Denton Security Level: Email, Account Authentication (None) Completed Using IP Address: 198.49.140.104 Sent: 10/10/2025 12:56:37 PM Viewed: 10/10/2025 12:57:14 PM Signed: 10/10/2025 12:57:28 PM Electronic Record and Signature Disclosure: Not Offered via Docusign Lori Hewell lori.hewell@cityofdenton.com Purchasing Manager City of Denton Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 198.49.140.104 Sent: 10/10/2025 12:57:30 PM Viewed: 10/10/2025 1:17:41 PM Signed: 10/10/2025 1:18:11 PM Electronic Record and Signature Disclosure: Not Offered via Docusign Marcella Lunn marcella.lunn@cityofdenton.com Senior Deputy City Attorney City of Denton Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 198.49.140.10 Sent: 10/10/2025 1:18:14 PM Viewed: 10/13/2025 4:02:26 PM Signed: 10/13/2025 4:07:32 PM Electronic Record and Signature Disclosure: Not Offered via Docusign Tim McGee tim.mcgee@clarivate.com Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 165.225.198.252 Sent: 10/16/2025 10:39:07 AM Resent: 10/20/2025 7:55:48 AM Viewed: 10/20/2025 8:11:20 AM Signed: 10/21/2025 11:25:59 AM Electronic Record and Signature Disclosure: Accepted: 10/16/2025 10:44:07 AM ID: d499b5c3-9998-4dd6-ab92-4bc560e6153e Signer Events Signature Timestamp Jennifer Bekker Jennifer.Bekker@cityofdenton.com Director of Libraries City of Denton Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 198.49.140.10 Sent: 10/21/2025 11:26:01 AM Viewed: 10/21/2025 1:13:46 PM Signed: 10/21/2025 1:14:05 PM Electronic Record and Signature Disclosure: Not Offered via Docusign Cheyenne Defee cheyenne.defee@cityofdenton.com Procurement Administration Supervisor City of Denton Security Level: Email, Account Authentication (None) Completed Using IP Address: 198.49.140.10 Sent: 10/21/2025 1:14:09 PM Viewed: 11/19/2025 7:12:08 AM Signed: 11/19/2025 7:12:31 AM Electronic Record and Signature Disclosure: Not Offered via Docusign Sara Hensley sara.hensley@cityofdenton.com City Manager City of Denton Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 198.49.140.10 Sent: 11/19/2025 7:12:34 AM Viewed: 11/19/2025 8:01:42 AM Signed: 11/19/2025 8:01:54 AM Electronic Record and Signature Disclosure: Not Offered via Docusign Ingrid Rex Ingrid.rex@cityofdenton.com Deputy City Secretary Security Level: Email, Account Authentication (None)Signature Adoption: Pre-selected Style Using IP Address: 198.49.140.10 Sent: 11/19/2025 8:01:56 AM Viewed: 11/19/2025 1:56:52 PM Signed: 11/19/2025 2:42:26 PM Electronic Record and Signature Disclosure: Not Offered via Docusign In Person Signer Events Signature Timestamp Editor Delivery Events Status Timestamp Agent Delivery Events Status Timestamp Intermediary Delivery Events Status Timestamp Certified Delivery Events Status Timestamp Carbon Copy Events Status Timestamp Cheyenne Defee cheyenne.defee@cityofdenton.com Procurement Administration Supervisor City of Denton Security Level: Email, Account Authentication (None) Sent: 10/10/2025 12:57:30 PM Electronic Record and Signature Disclosure: Not Offered via Docusign Carbon Copy Events Status Timestamp Yvonne Matthews yvonne.matthews@clarivate.com Security Level: Email, Account Authentication (None) Sent: 10/16/2025 10:39:09 AM Viewed: 11/13/2025 7:10:04 AM Electronic Record and Signature Disclosure: Accepted: 10/16/2025 6:58:43 AM ID: 80ce3860-bf82-484e-b4b9-61b7bbba00bb Gretna Jones gretna.jones@cityofdenton.com Legal Secretary City of Denton Security Level: Email, Account Authentication (None) Sent: 10/21/2025 1:14:08 PM Viewed: 10/21/2025 2:05:36 PM Electronic Record and Signature Disclosure: Not Offered via Docusign City Secretary Office citysecretary@cityofdenton.com Security Level: Email, Account Authentication (None) Sent: 11/19/2025 2:42:28 PM Electronic Record and Signature Disclosure: Not Offered via Docusign Witness Events Signature Timestamp Notary Events Signature Timestamp Envelope Summary Events Status Timestamps Envelope Sent Hashed/Encrypted 10/10/2025 12:56:37 PM Envelope Updated Security Checked 10/13/2025 9:44:54 AM Envelope Updated Security Checked 10/13/2025 9:44:54 AM Envelope Updated Security Checked 10/17/2025 2:31:12 PM Certified Delivered Security Checked 11/19/2025 1:56:52 PM Signing Complete Security Checked 11/19/2025 2:42:26 PM Completed Security Checked 11/19/2025 2:42:29 PM Payment Events Status Timestamps Electronic Record and Signature Disclosure ELECTRONIC RECORD AND SIGNATURE DISCLOSURE From time to time, City of Denton (we, us or Company) may be required by law to provide to you certain written notices or disclosures. Described below are the terms and conditions for providing to you such notices and disclosures electronically through your DocuSign, Inc. (DocuSign) Express user account. Please read the information below carefully and thoroughly, and if you can access this information electronically to your satisfaction and agree to these terms and conditions, please confirm your agreement by clicking the 'I agree' button at the bottom of this document. Getting paper copies At any time, you may request from us a paper copy of any record provided or made available electronically to you by us. For such copies, as long as you are an authorized user of the DocuSign system you will have the ability to download and print any documents we send to you through your DocuSign user account for a limited period of time (usually 30 days) after such documents are first sent to you. 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All notices and disclosures will be sent to you electronically Unless you tell us otherwise in accordance with the procedures described herein, we will provide electronically to you through your DocuSign user account all required notices, disclosures, authorizations, acknowledgements, and other documents that are required to be provided or made available to you during the course of our relationship with you. To reduce the chance of you inadvertently not receiving any notice or disclosure, we prefer to provide all of the required notices and disclosures to you by the same method and to the same address that you have given us. Thus, you can receive all the disclosures and notices electronically or in paper format through the paper mail delivery system. If you do not agree with this process, please let us know as described below. Please also see the paragraph immediately above that describes the consequences of your electing not to receive delivery of the notices and disclosures electronically from us. Electronic Record and Signature Disclosure created on: 7/21/2017 1:59:03 PM Parties agreed to: Tim McGee, Yvonne Matthews How to contact City of Denton: You may contact us to let us know of your changes as to how we may contact you electronically, to request paper copies of certain information from us, and to withdraw your prior consent to receive notices and disclosures electronically as follows: To contact us by email send messages to: purchasing@cityofdenton.com To advise City of Denton of your new e-mail address To let us know of a change in your e-mail address where we should send notices and disclosures electronically to you, you must send an email message to us at melissa.kraft@cityofdenton.com and in the body of such request you must state: your previous e-mail address, your new e-mail address. 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