HomeMy WebLinkAbout5914-3 Dependent Care -SOW EX 3
RFP # 5914
FOR DEPENDENT, ELDER & PET CARE SERVICES
STATEMENT OF WORK
EXHIBIT 3
The City of Denton
Denton, Texas
PROPOSAL REQUEST
The City of Denton (the “City”) strives to be a leader in employee benefits and retention. The City is interested in adding resources for employees care service’s needs. This resource
will aide in business continuity, productivity, and engagement while maximizing employee engagement and well-being. The City is seeking proposals from experienced firms that are able
to provide care service options for approximately 1,500 full time employees.
The care services should include, but are not limited to full time childcare/ eldercare placement (in home and/or center), emergency or planned back-up childcare/eldercare (in home and/or
center), and access to a database of care options that employees can select from. The services should provide subsidized and unsubsidized care options for dependents ranging in age
from infants to adults/elders and include both well and mildly-ill individuals. A component of the unsubsidized options should include care options and resources for household pets.
Care services should be able to accommodate future, anticipated care needs, but more importantly have the ability to address urgent, business-related needs providing timely turn-around
and fulfillment of care and easy access (toll-free number and/or website) to care arrangements. Childcare/eldercare options should be available in North Texas.
Dependent/Elder Care Respondent Responsibilities
CITY employees reside in Denton and throughout the North Texas area. Respondent must provide dependent/elder resources located throughout the North Texas area to meet employees’ various
location needs.
The CITY seeks to provide a global solution for employees through a single portal for care services resources. Respondent must be able to provide resources for all three services, Dependent/Elder/Pet
Care throughout the North Texas area.
Respondent shall provide state licensed child/elder care facilities and all providers (facilities and in home care providers) at various locations North Texas.
Respondent shall provide care resource options for children ages 6 weeks to 14 years.
Respondent shall be responsible for recruiting, selecting, and screening back-up providers.
Respondent must have at least a three year history with experience providing planned, occasional and unplanned emergency back-up care.
Respondent will provide dependent care at various locations in North Texas.
Respondent will notify CITY of any licensing violations or serious injuries sustained at a contracted child/elder care facilities in the North Texas area and all providers (facilities
and in home care providers) within 48 hours.
Respondent will provide fully insured child/elder care facilities and all providers (facilities and in home care providers).
Respondent will provide timely responses to emergency/back-up care requests. Provide details in the Main RFP document, Attachment A, Business Questionnaire Question 16B.
Respondent will provide 24 hour online or call center back-up care request system. Please explain details in the Main RFP document, Attachment A, Business Questionnaire Question 17C
Respondent will provide care options for mildly ill children.
Respondent will require all child/elder care facilities and all providers (facilities and in home care providers) require background checks for caregivers. Background checks must be
routinely updated.
Respondent shall maintain an active policy on drugs and alcohol in the work place that supports a drug free environment, and be prepared to submit such policy upon CITY request.
Respondent will provide an online form for employees to find child/elder care at the discretion of the employee.
Respondent will provide background checks for all providers (facilities and in home care providers) on the online form for employees to find child/elder care at the discretion of the
employee.
Respondent will provide utilization reports as needed.
Respondent will provide marketing materials such as, but not limited to, brochures, flyers and educational material.
Respondent will provide onsite training for key CITY staff on implementation and scope of services.
Respondent will provide web training for users.
PET CARE RESPONDENT RESPONSIBILITIES
CITY employees reside in Denton and throughout the North Texas area. Respondent must provide pet care resources located throughout the North Texas area to meet employees’ location needs.
The CITY seeks to provide a global solution for employees through a single portal for care services resources. Respondent must be able to provide resources for all three services, Dependent/Elder/Pet
Care throughout the North Texas area.
Respondent shall be responsible for providing a resource to select and screen back-up pet care providers.
Respondent must have at least a three year history with experience providing back-up care options for pets.
Provide pet care services for various types of pets. Describe the types of pets your firm can provide care services for in the Main RFP Document, Attachment A, Business Questionnaire,
Question 17C
Respondent will provide an online form for employees to find pet care at the discretion of the employee.
Respondent will provide background checks for all providers (facilities and in home providers) on the online form for employees to find pet care at the discretion of the employee.
Respondent will provide utilization reports as needed.