6975_Amendment_2 Executed
Procurement & Compliance
901 B Texas St., Denton, TX 76209 (940) 349-7100
OUR CORE VALUES
Integrity Fiscal Responsibility Inclusion Transparency Outstanding Customer Service
Erin Romo
Doxim Utilitec, LLC
1911 Woodslee Drive
Troy, MI 48083
erin.romo@doxim.com
Re: Letter Agreement to Amend (this “Amendment”) File 6975 – Utility & Miscellaneous Bill
Print & Mail Service between the City of Denton (“COD”) and Doxim Utilitec, LLC., dated
September 10, 2019 (the “Contract”) – Amendment #2
Hello,
Thank you for being such a valued partner. By signing this Amendment below, COD and Doxim
Utilitec, LLC agree that the Contract is hereby deemed amended to the updated Schedule of Charges,
as shown in Attachment A.
Except as amended by this Amendment, the Contract is not otherwise amended and all other terms
and conditions of the Contract remain in full force and effect, as amended hereby. This Amendment
may be executed in any number of counterparts, each of which shall be deemed an original and all of
which together shall constitute one and the same instrument. Signatures transmitted electronically
shall have the same effect as the delivery of original signatures.
The City of Denton reserves the right to re-evaluate pricing as the market conditions change and can
ask your firm to provide updated proposed pricing, including, but not limited to, a decrease in
pricing, as a result of any such change.
We look forward to future business with your firm.
Regards,
____________________________ ___________________________
Erica Garcia, Buyer Erin Romo, Vice President
Procurement and Compliance or Authorized Representative
City of Denton Doxim Utilitec, LLC.
DocuSign Envelope ID: D2F1E616-B3CB-4F8A-A3F0-64893896B530
1911 Woodslee Drive Troy, MI 48083 www.utilitec.net
Service Type Description Price New Price - 2022
Bill Print and Mail
Statement Printing Duplex print, #10 mailing envelope, #9 return envelope $0.089/each $0.09381
Notice Printing Duplex print, #10 mailing envelope, #9 return envelope $0.089/each $0.09381
Insert Fee Cost to include inserts into bill envelope 0.005/each $0.00527
Additional Page Fee per page cost to print and insert additional pages if bill contains more than 1 duplex
page $0.05/each $0.05270
Paperless Processing Fee Processing of data and composition of bills for paperless accounts $0.06/each $0.06324
NCOA/Move Update Compliance Corrections of address that are in the NCOA database to comply with Move Update
USPS Standards $0.20/each $0.21080
USPS Address Services CASS/DPV standardization, IMB barcodes, Postal qualification, Full Service USPS
discount $0.003/each $0.00300
Special Handling Fee Cost for oversize envelopes $0.35/envelope $0.03689
Co-Mingling of non-qualifying purchases Reduce postage cost by co-mingling non-qualified pieces of mail.$0.01/each $0.01054
Programming Services Cost for programming changes after implementation $125/hour $131.75000
PDF
PDF Creation and Storage Creation, indexing and 36 month storage for all bills, letters and notices $750/month $790.50000
Software
API web call for PDF display Monthly fee to maintain API calls $250/API $263.50000
UConnectTM Client Portal UConnect is our utility facing portal that allows for real time job tracking and
management of the entire document process.$1,200/year $1,264.80000
UTrackTM Fee Online job-tracking module that provides real-time updates of the entire production
process.Waived Waived
UReviewTM Fee Online bill review and audit tool that assists utility from sending out "bad" bills to
customers.$500/month $527.00000
UViewTM Fee Online interface to view PDF images and to print, fax or email bills. Not required if
utilizing API calls into CIS $250.month $263.50000
UMailTM Fee Online tool that reduces the percentage of undeliverable mail $100/month $105.40000
UChangeTM Fee Online on-bill message campaign and letter management tool to allow you to deliver
specific messages and letters to various audiences.$250/month $263.50000
EBilling and Payment
Website Hosting
EBilling website Ebilling accessed through single sign on or full enrollment process.Waived Waived
Email Fees
QuickBillTM Fee Interactive bill notification email that will allow customers to view bill without logging in
and can allow customers to go paperless right from the email.$0.08/email $0.08432
Reminder Email Fee Reminder email 3-5 days prior to due date and past due email sent x days after due
date $0.03/email $0.03162
Text Messaging Fees
Monthly Hosting Fee Unlimited usage $50/month N/A
Transactional Fee
Bill notification text allowing a customer to pay, Reminder text prior to due date and
past due text. Features include: Convenience fee model is supported, Credit and
Debit cards accepted, allows for a saved payment method
$0.025/text N/A
Payment Processing
ACH Processing Electronic Checks received through web $0.18/each N/A
ACH Returns Returns on ACH payments $0.50/each N/A
Credit/Debit Cards Convenience fee charged to the customer and available through all payment channels $3.95 up to $500 (Residential)
$11.00 up to $1,000 (Non-Residential)N/A
Chargebacks $12/each N/A
Kiosk
Build out of Kiosk
Includes: 19" touch screen, Receipt printer, Bill acceptor, EMV CC reader, Cash
magazine (no change provided), Hardwired connection, Configuration, Training, and
Multi Lingual (English and Spanish)
$14,335/kiosk
+ shipping N/A
Advanced Payment Kiosk Software $4,300/kiosk N/A
Monthly Hosting Fee Includes: Unlimited payments, 24/7 software support, Hardware support, Real-time
alerts, and Real-time reporting $650/month N/A
Component Upgrades
Check Reader $2,390/each N/A
Bar Code Reader $785/each N/A
Security Cameras $1,143/each N/A
Additional Cash Magazine $150/each N/A
Kiosks accept Credit/Debit cards, Check
(ACH) and Cash
Payment processing fees listed above
apply.
No cost for cash payments. Kiosk can support both a convenience fee
model and an absorbed model or a combination of both.
It is the responsibility of utility to provide
electric, a hardwired connection, and
installation; including bolting to floor if
desired.
N/A
One-Time Fees/Implementations
Bill Print Setup Costs Replicate existing bill, design data mapping, creation of business rules, and
implementation of products. **A Bill Redesign is quoted separately.Waived Waived
EBilling and Payment Setup Costs Implementation of business rules, testing, training, and branded payment pages;
including Guest Pay, IVR and Kiosk Waived Waived
City of Denton
Service Price List (2022)
Attachment ADocuSign Envelope ID: D2F1E616-B3CB-4F8A-A3F0-64893896B530
Across all industries and specifically the entire software and services, manufacturing and
distribution industry, businesses continue to face challenges on all fronts–from struggling to
find talented workers to managing the impacts of supply chain shortages. In addition to
these issues, a dominant pain point felt by businesses of all structures and sizes is rising
fuel costs that is putting immense pressure on the cost of raw materials and finished goods
and creating an unprecedented level of inflation. For example, over the past 12 months
Doxim has seen significant cost increases including:
7% increase in labor
12% increase in technology licenses
26% increase in paper
100% increase in envelopes
43% increase in ink and supplies
80% increase in cyber security and insurance
Since the middle of 2021, Doxim has been absorbing such costs, however with this trend
expected to persist over the next several months we are no longer able to do so and must
pass along a portion of these increased costs to our customers.
Therefore, effective on the invoice you receive in June, Doxim will implement a temporary
inflationary surcharge of 6% on the total invoice (minus postage). The surcharge will be
calculated against your total invoice and be represented as a separate line item. This
surcharge is temporary and will be adjusted quarterly based on the dynamics of inflation
and the global supply chain. It is our goal to eliminate the temporary surcharge once the
inflationary challenges are resolved and we begin to see our input prices stabilize or
decrease.
Above all, Doxim remains committed to open and transparent communication with our
customers, to ensure you are informed of these ever-changing market conditions. We will
monitor these market conditions driving this surcharge and as these conditions change, we
will review the need for the surcharge and communicate accordingly.
We recognize the impact of sudden increases on your business and will do our best to
manage this volatility as we forge ahead together in these unprecedented times. As material
costs rise, Doxim's costs and your costs will rise with it. We continue to work with our clients
on their omni-channel strategy to help reduce the impact of paper increases, postage, and
postal delays. If you would like to learn more, or have any questions, please reach out to
your Customer Success Manager or Sales Account Executive.
Thank you,
Doxim
DocuSign Envelope ID: D2F1E616-B3CB-4F8A-A3F0-64893896B530