Loading...
6952 - Amendment 3 Executed Docusign Transmittal Coversheet File Name Purchasing Contact Contract Expiration DocuSign Envelope ID: 11167274-397A-4EAC-8560-3C8F392156EC Crystal Westbrook AUGUST 3, 2022 UTILITY BILLING SYSTEM-AMENDMENT 3 6952FILE Procurement & Compliance 901 B Texas St., Denton, TX 76209  (940) 349-7100 OUR CORE VALUES Integrity  Fiscal Responsibility  Inclusion Transparency  Outstanding Customer Service August 2, 2022 Sean Sykes N. Harris Computer Corporation 1 Antares Drive, Suite 400 Ottawa, ON CAN K2E8C4 KMcKernan@harriscomputer.com Ref: File 6952 Utility Billing System, (3rd Amendment) Sean Sykes: The City of Denton (COD) has reviewed and accepts the addition of the following new line items to contract 6952 with your firm listed in Exhibit 1. All terms and conditions of the contract shall apply. If your firm is in agreement, please sign and  return this letter to my attention. Signatures transmitted electronically shall have the same effect as the delivery of original signatures. We look forward to future business with your firm. Regards, ___________________________ ___________________________ Crystal Westbrook Sean Sykes Procurement, City of Denton N. Harris Computer Corporation DocuSign Envelope ID: 11167274-397A-4EAC-8560-3C8F392156EC www.northstarutilities.com Support Call 2018827 Date: June 13, 2022 Support Call: 2018827 Customer: City of Denton, TX Department: NS-PS Attention: Rita Herrera Fixed Price: $15,939 Services Description: The City of Denton’s (Denton) Water Meter Shop’s core function is to facilitate accurate customer metering to apply to customer billing. The Water Meter Shop utilizes Cityworks to manage maintenance activities and account for their work. An integration between Cityworks and NorthStar will streamline the process of requesting, scheduling, and reporting on individual incidents which require inter-departmental communication. The resulting process will decrease response time on all water-meter-related billing issues, improve billing accuracy by removing opportunities for human error, and reduces cost by lowering staff time required to communicate requests Scope of Work: In order to properly scope this integration between the NorthStar CIS and CityWorks Workforce Management system, NorthStar will conduct the following: • Project Management • 2 days remote Discovery session with the NorthStar Solution Architect o During the review the NorthStar Solution Architect will work with Denton Subject Matter Experts, as well as a CityWorks Consultant to discuss the desired integration functionality. This will be documented and discussed in order to define a viable solution for accurate definition and estimation. • 2 days technical scoping of the solution o Working with the Solution Architect, the NorthStar Technical Architect will conduct a review of the requirements as well as the existing code base to determine the best solution for Denton. Findings will be included in the Discovery document noted below. • 2 days documentation of the Discovery sessions o The Discovery Document details the information gathered during the remote review. Agreed upon functionality will be presented with high-level schedules and a proposed method of completing the task. • A Discovery Follow Up Call to discuss detailed recommendations and plans o Upon review of the delivered Discovery Document, the NorthStar Solution Architect will conduct a follow up call to discuss the document and the recommended solution. EXHIBIT 1 DocuSign Envelope ID: 11167274-397A-4EAC-8560-3C8F392156EC www.northstarutilities.com Support Call 2018827 Approach: Please speak to your account manager regarding scheduling for this project. Should additional time be required to complete this project at any time, you will be notified and asked for your approval in advance of NorthStar completing the incremental work. Assumptions: • Denton to ensure the appropriate resources are available to work with NorthStar resources while remote. It is expected that the individuals identified will have experience in the day-to-day operations and will work closely with the consultants to resolve issues, requests or squestions as required. • Quote is based on a standard 8 hour work day. If there are any changes to the hours required, scope or our understanding of the scope, the price is subject to change. • The consultants will work on Denton premises and will have ready access to appropriate personnel in the user departments and to the technical documentation associated with the systems. Acceptance Terms: The work contained within this document is deemed completed and accepted once the Discovery document has been received by Denton. Price: This is a fixed price quote based on the scope described above. An additional amount equal of 5% of the total fees billed have been included in the fee charged to cover technology, communication and administrative costs. If there are material changes to the scope or our understanding of the scope, the price is subject to change. Any additional scope will be charged at the standar NorthStar hourly rate of $230. Price excludes any applicable taxes. Quote is valid for 60 days. DocuSign Envelope ID: 11167274-397A-4EAC-8560-3C8F392156EC www.northstarutilities.com Support Call 2018827 Payment Terms: This quotation will require a 50% deposit on signing, before any work will begin. Payment milestones to be invoiced as follows: • 50% on contract signature • 35% on delivery of remote Discovery Review • 15% on delivery of Discovery Document Invoices are payable pursuant to the terms of the Texas Prompt Payment Act and existing agreements and practices between the parties. Termination: Unless NorthStar and/or the City of Denton exercises its right to terminate this quote due to material breach or default, NorthStar must provide, and Denton must purchase, services from NorthStar for the items defined within this quote. If Denton and/or NorthStar exercises its right to terminate this quote due to material breach or default, or Denton /or NorthStar terminates this quote without cause, Denton obligation includes the following: 1. Provide notice of 10 calendar days for termination without cause; 2. Return the Software to NorthStar and certify, under the hand of a duly authorized officer of the Organization, that all copies of the Software or any part thereof, in any form, within the possession or control of the Organization have been returned to NorthStar. (if applicable) 3. Complete payment for services performed and expenses incurred prior to termination including: a. Any amounts previously invoiced but unpaid; b. Fees for services performed through the termination date which has not been invoiced; and c. Any pre-approved Travel and Living costs. NorthStar’s obligation includes the following: 1. Provide notice of 10 calendar days for termination without cause; Under no circumstances shall NorthStar be liable for any special, indirect, consequential, punitive or incidental damages of any kind and shall not be liable for loss of profits, works stoppage, system failure or malfunction, loss of data or any other damages or losses in connection with this statement of work, even if NorthStar has been advised of the possibility of such damages. In any event, NorthStar shall not be liable to pay any amount, in the aggregate, that is greater than the fees received by NorthStar under this statement of work. DocuSign Envelope ID: 11167274-397A-4EAC-8560-3C8F392156EC www.northstarutilities.com Support Call 2018827 Appropriations: NorthStar acknowledges and agrees that the awarding or continuation of this contract is dependent upon the availability of funding. The City of Denton’s payment obligations are payable only and solely from funds appropriated and available for this contract. The absence of appropriated or other lawfully available funds shall render the contract null and void to the extent funds are not appropriated or available and any deliverables delivered but unpaid shall be returned to NorthStar. The City of Denton will not incur a debt or obligation to pay NorthStar any amounts the City of Denton does not have the current funds available to pay. Acceptance: A signature below will serve as authorization to proceed with this quotation. Please sign and return this document by email to Paven Sekhon at PSekhon@northstarutilities.com . □ Approval to Proceed Please provide both an authorized signature for sign off on this quotation, and a technical contact where we should be directing Technical Issues. _________________________ _________________________ __________________ Print Name (Authorized signature) Signature Date _________________________ _________________________ __________________ Name (Technical Contact) e-mail Phone Number □ Declined If you do not wish to proceed with this work, please check one of the boxes below by way of an explanation, and we will update our records accordingly. □ No longer required □ Work completed internally □ Work around created □ Insufficient funds at this time □ Cost is prohibitive □ Other DocuSign Envelope ID: 11167274-397A-4EAC-8560-3C8F392156EC www.northstarutilities.com Support Call 2071380 Date: 5/26/2022 Support Call: 2071380 Customer: DENTON Department: NS-Support Services Attention: Rita Herrera Fixed Price: $2898 Services Description: DENTON would like a Tertiary Export File Creation created to accomodate SENSUS autoread AMI water meters, SENSUS format below: Scope of Work: • NorthStar will create a CUSTOM TERTIARY EXPORT FILE TRANSLATION PROGRAM as specified in the Services Description. • Provide support during testing of this custom mod. • Promote changes to LIVE Assumptions: • NorthStar User documentation is not considered part of this effort. If DENTON would like NorthStar to create site-specific documentation additional effort will need to be quoted. • All project activities to be performed remotely, unless otherwise requested. • DENTON will provide the appropriate remote access to its network, facilities, and systems as may be required to perform activities from one of NorthStar’s locations. NorthStar shall abide by all rules and directions of DENTON when accessing DENTON’s network, facilities or systems. • Upon deployment of the custom modification into NorthStar TEST, DENTON will have thirty (30) calendar days for acceptance testing, during which time, issues reported within the 30 days will be resolved at no charge provided they are part of the original scope of work. At that time the custom modification will be promoted to the production environment on agreement from DENTON. All changes or issues reported after 30 days will be considered billable, unless a prior DocuSign Envelope ID: 11167274-397A-4EAC-8560-3C8F392156EC www.northstarutilities.com Support Call 2071380 arrangement or extension to the acceptance period is made. If the testing period extends past 30 calendar days there will be an additional charge to move the modification into Production unless a prior arrangement or extension has been agreed upon • DENTON resources will be available as required for User Acceptance testing. It is expected that the individuals identified will have experience in the day-to-day operations and will work closely with the NorthStar Consultant to resolve issues as required. The main purpose for this interaction is to provide a quick and consistent response to procedural issues so that the NorthStar Consultant is not required to contact a large number of Users. • Should DENTON require any data refreshes of the NorthStar TEST system throughout testing they will need to coordinate the refresh with NorthStar to ensure none of the configuration work is overwritten in error. If a refresh occurs without NorthStar’s prior knowledge and set ups need to be restored a change order will be issued for the additional effort to do so. Approach: Upon receipt of this signed document, the following steps will be taken: • Work will be scheduled to commence approximately 60 days from receipt of approval. • Client will be contacted to inform them of the scheduled date of their work and the estimated time frame for when they will be required for testing. • Changes will be made in TEST and testing support will be provided to the customer prior to moving to LIVE. Should additional time be required to complete this project at any time, you will be notified and asked for your approval in advance of NorthStar completing the incremental work. You will be contacted by the NorthStar Support Analyst assigned to your support call once the custom modification is ready for testing. Acceptance Terms: The work contained within this document is deemed completed and accepted if one of these criteria is met: • The modification is moved to the Live environment upon customer approval • 30 days has elapsed from delivery of the modification into the customer TEST environment Note: Any items requiring support following acceptance of this work should be logged through the Support Desk. DocuSign Envelope ID: 11167274-397A-4EAC-8560-3C8F392156EC www.northstarutilities.com Support Call 2071380 Price: This is a fixed price quote based on the scope described above. An additional amount equal to 5% of the total fees billed have been included in the fee charged to cover technology, communication and administrative costs. If there are material changes to the scope or our understanding of the scope, the price is subject to change. Any additional scope will be charged at the current NorthStar Services rate. Price excludes any applicable taxes. Invoices are payable upon receipt. Quote is valid for 60 days from date of delivery. After 60 days the quote will be considered expired and would need to be reassessed and re-quoted if still required. Payment Terms: This quotation will require a 100% deposit on signing, before any work will begin. Invoice is payable upon receipt. * Maintenance: • 100% is due 30 days after software installation to a non-production environment. Termination: Unless NorthStar and/or DENTON exercises its right to terminate this quote due to material breach or default, NorthStar must provide, and DENTON must purchase, services from NorthStar for the items defined within this quote. If DENTON and/or NorthStar exercises its right to terminate this quote due to material breach or default, or DENTON and/or NorthStar terminates this quote without cause, DENTON’s obligation includes the following: 1. Provide notice of 10 calendar days for termination without cause; 1. Return the software to NorthStar and certify, under the hand of a duly authorized officer of the Organization, that all copies of the Software or any part thereof, in any form, within the possession or control of the Organization have been returned to NorthStar. (if applicable) 2. Complete payment for services performed and expenses incurred prior to termination including: a. Any amounts previously invoiced but unpaid; b. Fees for services performed through the termination date which has not been invoiced; and DocuSign Envelope ID: 11167274-397A-4EAC-8560-3C8F392156EC www.northstarutilities.com Support Call 2071380 c. Any approved travel and living costs. NorthStar’s obligation includes the following: 1. Provide notice of 10 calendar days for termination without cause; Acceptance: A signature below will serve as authorization to proceed with this quotation. Please sign and return this document by email to: NorthStarSupportQuotes@harriscomputer.com or attach to original support ticket. □ Approval to Proceed Please provide both an authorized signature for sign off on this quotation, and a technical contact where we should be directing Technical Issues. _________________________ _________________________ __________________ Print Name (Authorized signature) Signature Date _________________________ _________________________ __________________ Name (Technical Contact) e-mail Phone Number □ Declined If you do not wish to proceed with this work, please check one of the boxes below by way of an explanation, and we will update our records accordingly. □ No longer required □ Work completed internally □ Work around created □ Insufficient funds at this time □ Cost is prohibitive □ Other DocuSign Envelope ID: 11167274-397A-4EAC-8560-3C8F392156EC Certificate Of Completion Envelope Id: 11167274397A4EAC85603C8F392156EC Status: Completed Subject: ***Purchasing Approval*** 6952-Amendment 3 Source Envelope: Document Pages: 10 Signatures: 2 Envelope Originator: Certificate Pages: 6 Initials: 0 Crystal Westbrook AutoNav: Enabled EnvelopeId Stamping: Enabled Time Zone: (UTC-06:00) Central Time (US & Canada) 901B Texas Street Denton, TX 76209 crystal.westbrook@cityofdenton.com IP Address: 198.49.140.104 Record Tracking Status: Original 8/2/2022 10:10:03 AM Holder: Crystal Westbrook crystal.westbrook@cityofdenton.com Location: DocuSign Signer Events Signature Timestamp Crystal Westbrook crystal.westbrook@cityofdenton.com Senior Buyer City of Denton Security Level: Email, Account Authentication (None) Completed Using IP Address: 198.49.140.104 Sent: 8/2/2022 10:12:14 AM Viewed: 8/2/2022 10:12:23 AM Signed: 8/2/2022 10:16:10 AM Electronic Record and Signature Disclosure: Not Offered via DocuSign Sean Sykes ssykes2@harriscomputer.com Vice President Sales Security Level: Email, Account Authentication (None)Signature Adoption: Drawn on Device Using IP Address: 174.112.160.105 Sent: 8/2/2022 10:16:11 AM Resent: 8/9/2022 2:16:35 PM Resent: 8/22/2022 10:22:00 PM Viewed: 8/23/2022 11:18:31 AM Signed: 8/23/2022 12:15:01 PM Electronic Record and Signature Disclosure: Accepted: 8/3/2022 3:21:21 PM ID: 03161430-b750-442e-9f46-890b62150737 Crystal Westbrook crystal.westbrook@cityofdenton.com Senior Buyer City of Denton Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 198.49.140.104 Sent: 8/23/2022 12:15:02 PM Viewed: 8/23/2022 12:18:55 PM Signed: 8/23/2022 12:19:09 PM Electronic Record and Signature Disclosure: Not Offered via DocuSign In Person Signer Events Signature Timestamp Editor Delivery Events Status Timestamp Agent Delivery Events Status Timestamp Intermediary Delivery Events Status Timestamp Certified Delivery Events Status Timestamp Carbon Copy Events Status Timestamp Carbon Copy Events Status Timestamp Annie Bunger annie.bunger@cityofdenton.com Security Level: Email, Account Authentication (None) Sent: 8/23/2022 12:19:11 PM Electronic Record and Signature Disclosure: Accepted: 8/22/2022 6:39:14 AM ID: 5bb47e57-4b8d-48df-9f93-4ec29141b09a Casey Bowles casey.bowles@cityofdenton.com Security Level: Email, Account Authentication (None) Sent: 8/23/2022 12:19:11 PM Electronic Record and Signature Disclosure: Accepted: 8/17/2022 7:45:01 PM ID: 756b0c5b-d73d-4039-a4f9-59f6dcecde4e James Gideon James.Gideon@cityofdenton.com Security Level: Email, Account Authentication (None) Sent: 8/23/2022 12:19:11 PM Electronic Record and Signature Disclosure: Accepted: 8/19/2022 5:52:11 PM ID: 477f79c0-5a6e-4654-844a-118e0d26bc5c Liz Corbello liz.corbello@cityofdenton.com Assistant Buyer City of Denton Security Level: Email, Account Authentication (None) Sent: 8/23/2022 12:19:11 PM Electronic Record and Signature Disclosure: Not Offered via DocuSign Cheyenne Defee cheyenne.defee@cityofdenton.com Procurement Administration Supervisor City of Denton Security Level: Email, Account Authentication (None) Sent: 8/23/2022 12:19:11 PM Electronic Record and Signature Disclosure: Not Offered via DocuSign Paven Sekhon psekhon@northstarutilities.com Security Level: Email, Account Authentication (None) Sent: 8/23/2022 12:19:11 PM Viewed: 8/23/2022 12:52:45 PM Electronic Record and Signature Disclosure: Not Offered via DocuSign Witness Events Signature Timestamp Notary Events Signature Timestamp Envelope Summary Events Status Timestamps Envelope Sent Hashed/Encrypted 8/2/2022 10:12:14 AM Certified Delivered Security Checked 8/23/2022 12:18:55 PM Signing Complete Security Checked 8/23/2022 12:19:09 PM Completed Security Checked 8/23/2022 12:19:11 PM Payment Events Status Timestamps Electronic Record and Signature Disclosure ELECTRONIC RECORD AND SIGNATURE DISCLOSURE From time to time, City of Denton (we, us or Company) may be required by law to provide to you certain written notices or disclosures. Described below are the terms and conditions for providing to you such notices and disclosures electronically through your DocuSign, Inc. (DocuSign) Express user account. Please read the information below carefully and thoroughly, and if you can access this information electronically to your satisfaction and agree to these terms and conditions, please confirm your agreement by clicking the 'I agree' button at the bottom of this document. Getting paper copies At any time, you may request from us a paper copy of any record provided or made available electronically to you by us. For such copies, as long as you are an authorized user of the DocuSign system you will have the ability to download and print any documents we send to you through your DocuSign user account for a limited period of time (usually 30 days) after such documents are first sent to you. After such time, if you wish for us to send you paper copies of any such documents from our office to you, you will be charged a $0.00 per-page fee. You may request delivery of such paper copies from us by following the procedure described below. Withdrawing your consent If you decide to receive notices and disclosures from us electronically, you may at any time change your mind and tell us that thereafter you want to receive required notices and disclosures only in paper format. How you must inform us of your decision to receive future notices and disclosure in paper format and withdraw your consent to receive notices and disclosures electronically is described below. Consequences of changing your mind If you elect to receive required notices and disclosures only in paper format, it will slow the speed at which we can complete certain steps in transactions with you and delivering services to you because we will need first to send the required notices or disclosures to you in paper format, and then wait until we receive back from you your acknowledgment of your receipt of such paper notices or disclosures. To indicate to us that you are changing your mind, you must withdraw your consent using the DocuSign 'Withdraw Consent' form on the signing page of your DocuSign account. This will indicate to us that you have withdrawn your consent to receive required notices and disclosures electronically from us and you will no longer be able to use your DocuSign Express user account to receive required notices and consents electronically from us or to sign electronically documents from us. All notices and disclosures will be sent to you electronically Unless you tell us otherwise in accordance with the procedures described herein, we will provide electronically to you through your DocuSign user account all required notices, disclosures, authorizations, acknowledgements, and other documents that are required to be provided or made available to you during the course of our relationship with you. To reduce the chance of you inadvertently not receiving any notice or disclosure, we prefer to provide all of the required notices and disclosures to you by the same method and to the same address that you have given us. Thus, you can receive all the disclosures and notices electronically or in paper format through the paper mail delivery system. If you do not agree with this process, please let us know as described below. Please also see the paragraph immediately above that describes the consequences of your electing not to receive delivery of the notices and disclosures electronically from us. Electronic Record and Signature Disclosure created on: 7/21/2017 3:59:03 PM Parties agreed to: Sean Sykes, Annie Bunger, Casey Bowles, James Gideon How to contact City of Denton: You may contact us to let us know of your changes as to how we may contact you electronically, to request paper copies of certain information from us, and to withdraw your prior consent to receive notices and disclosures electronically as follows: To contact us by email send messages to: purchasing@cityofdenton.com To advise City of Denton of your new e-mail address To let us know of a change in your e-mail address where we should send notices and disclosures electronically to you, you must send an email message to us at melissa.kraft@cityofdenton.com and in the body of such request you must state: your previous e-mail address, your new e-mail address. We do not require any other information from you to change your email address.. In addition, you must notify DocuSign, Inc to arrange for your new email address to be reflected in your DocuSign account by following the process for changing e-mail in DocuSign. To request paper copies from City of Denton To request delivery from us of paper copies of the notices and disclosures previously provided by us to you electronically, you must send us an e-mail to purchasing@cityofdenton.com and in the body of such request you must state your e-mail address, full name, US Postal address, and telephone number. We will bill you for any fees at that time, if any. To withdraw your consent with City of Denton To inform us that you no longer want to receive future notices and disclosures in electronic format you may: i. decline to sign a document from within your DocuSign account, and on the subsequent page, select the check-box indicating you wish to withdraw your consent, or you may; ii. send us an e-mail to purchasing@cityofdenton.com and in the body of such request you must state your e-mail, full name, IS Postal Address, telephone number, and account number. We do not need any other information from you to withdraw consent.. The consequences of your withdrawing consent for online documents will be that transactions may take a longer time to process.. Required hardware and software Operating Systems: Windows2000? or WindowsXP? Browsers (for SENDERS): Internet Explorer 6.0? or above Browsers (for SIGNERS): Internet Explorer 6.0?, Mozilla FireFox 1.0, NetScape 7.2 (or above) Email: Access to a valid email account Screen Resolution: 800 x 600 minimum Enabled Security Settings: •Allow per session cookies •Users accessing the internet behind a Proxy Server must enable HTTP 1.1 settings via proxy connection ** These minimum requirements are subject to change. If these requirements change, we will provide you with an email message at the email address we have on file for you at that time providing you with the revised hardware and software requirements, at which time you will have the right to withdraw your consent. Acknowledging your access and consent to receive materials electronically To confirm to us that you can access this information electronically, which will be similar to other electronic notices and disclosures that we will provide to you, please verify that you were able to read this electronic disclosure and that you also were able to print on paper or electronically save this page for your future reference and access or that you were able to e-mail this disclosure and consent to an address where you will be able to print on paper or save it for your future reference and access. Further, if you consent to receiving notices and disclosures exclusively in electronic format on the terms and conditions described above, please let us know by clicking the 'I agree' button below. By checking the 'I Agree' box, I confirm that: • I can access and read this Electronic CONSENT TO ELECTRONIC RECEIPT OF ELECTRONIC RECORD AND SIGNATURE DISCLOSURES document; and • I can print on paper the disclosure or save or send the disclosure to a place where I can print it, for future reference and access; and • Until or unless I notify City of Denton as described above, I consent to receive from exclusively through electronic means all notices, disclosures, authorizations, acknowledgements, and other documents that are required to be provided or made available to me by City of Denton during the course of my relationship with you.