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8062 - Change Order 1 Verint Executed Procurement & Compliance 901 B Texas St., Denton, TX 76209  (940) 349-7100 OUR CORE VALUES Integrity  Fiscal Responsibility  Inclusion Transparency  Outstanding Customer Service August 19th, 2022 Mr. Sean Sykes N. Harris Computer Corporation. 1 Antares Drive, Suite 400 Ottawa, ON, CAN K2E 8C4 SSykes2@harriscomputer.com Re: Letter Agreement to Amend (this “Amendment”) File 8062 – Utility Billing System between the City of Denton (“COD”) and N. Harris Computer Corporation dated August 16th, 2022 (the “Contract”) – Informal Change #1- Verint Integration SOW Dear Mr. Sykes, Thank you for being such a valued partner. By signing this Amendment below, COD and N. Harris Computer Corporation agree that the Contract is hereby deemed amended to the updated Schedule of Charges, as shown in Attachment A. Except as amended by this Amendment, the Contract is not otherwise amended and all other terms and conditions of the Contract remain in full force and effect, as amended hereby. This Amendment may be executed in any number of counterparts, each of which shall be deemed an original and all of which together shall constitute one and the same instrument. Signatures transmitted electronically shall have the same effect as the delivery of original signatures. Regards, ____________________________ ___________________________ Erica Garcia, Buyer Sean Sikes, Vice President Procurement and Compliance or Authorized Representative City of Denton N. Harris Computer Corporation DocuSign Envelope ID: 536ED5D6-3046-473C-A687-9B7B9B83B86A www.northstarutilities.com Support Call: N/A Date: July 20, 2022 Support Call: N/A Customer: City of Denton Department: NS-PS Attention: Christa Foster Fixed Price: $19,320 Services Description: City of Denton (“Denton”) has engaged Verint to design and develop an integration between the Verint CRM solution and NorthStar CIS. Denton is procuring NorthStar’s services to perform consulting activities related to the knowledge transfer associated with the NorthStar Enterprise API. Scope of Work: • NorthStar will provide Denton with up to 80 hours of consulting services to support Denton and Verint with the following activities as directed: o NorthStar will work with Denton and/or Verint to document the integration requirements and map these requirements against the capabilities of the NorthStar REST API; Including: o Identification of the REST API end points that support the integration o Identification of the data not available within NorthStar o Identification of the data available within NorthStar but not currently accessible through the REST API o NorthStar will work with Denton and Verint to identify potential risks or shortcomings related to the integration. o NorthStar will work to identify potential tools/functions (i.e. automation) which may be required to achieve Denton’s stated objectives. o NorthStar will configure the NorthStar server to run under HTTPS using a self-signed SSL certificate. If Denton requires a certificate issued by a trusted authority they will need to secure the certificate. o NorthStar will provide technical support to access the API’s • The allocation of consulting services hours identified above (80 hours) must be used within 5 months of the project kick off call. • If additional effort is required to assist Denton and their third parties with the integration design, Denton will be notified and asked for approval in advance of NorthStar completing the incremental work. A change order may be created for up to an additional 50 hours of consulting services, as agreed to in writing by both parties. Assumptions: • All project activities to be performed remotely, unless otherwise requested. ATTACHMENT A DocuSign Envelope ID: 536ED5D6-3046-473C-A687-9B7B9B83B86A www.northstarutilities.com Support Call: N/A • Denton will provide the appropriate remote access to its network, facilities, and systems as may be required to perform activities from one of NorthStar’s locations. NorthStar shall abide by all rules and directions of Denton when accessing Denton’s network, facilities or systems. • If a project delay is encountered due to external factors outside of NorthStar’s control, and User Acceptance Testing needs to extend beyond the 5 day window for UAT testing NorthStar and Denton will analyze the results of this external factor on the project timeline to determine if there is a need for a change request to reflect a substantial change to the project plan, budget, or timeline. • Denton resources will be available as required for User Acceptance testing. It is expected that the individuals identified will have experience in the day-to-day operations, as it pertains to the NorthStar CIS, and will work closely with the NorthStar Consultant to resolve issues as required. The main purpose for this interaction is to provide a quick and consistent response to procedural issues so that the NorthStar Consultant is not required to contact a large number of Users. • Should Denton require any data refreshes of the NorthStar TEST system throughout testing they will need to coordinate the refresh with NorthStar to ensure none of the configuration work is overwritten in error. If a refresh occurs without NorthStar’s prior knowledge and set ups need to be restored a change order will be issued for the additional effort to do so. • NorthStar will not be supporting Verint or any other 3rd party software as a part of this SOW • Team Support will be used to track issues through to remediation. Denton will log Team Support tickets for any issues discovered. Denton Responsibilities Following are the key responsibilities of Denton under this SOW: • Denton will ensure the NorthStar TEST instance is reachable and secure to Verint developers. • Denton is currently running NorthStar 6.4.27M in the TEST and production environments. Without knowing the data requirements, NorthStar cannot advise if NorthStar 6.4.27M has the capabilities necessary for the project. NorthStar recommends that Denton upgrade to the latest NorthStar 6.4 or NorthStar 6.6 release, prior to commencing this project. • Denton’s TEST environment will need to be refreshed, prior to the commencement of this project. Approach: ATTACHMENT A DocuSign Envelope ID: 536ED5D6-3046-473C-A687-9B7B9B83B86A www.northstarutilities.com Support Call: N/A Please speak to your account manager regarding scheduling for this project. Should additional time be required to complete this project at any time, you will be notified and asked for your approval in advance of NorthStar completing the incremental work. Acceptance Terms: This engagement is deemed completed and accepted when the 80 consulting hours have been consumed or a period of 5 months from the project kick off has elapsed. Area’s Out of Scope: • Additional consulting services or support outside of the 80 consulting hours. • NorthStar will be providing consulting services as outlined in Scope of Work. Verint will be responsible for the integration development. Price: This is a fixed price quote based on the scope described above. An additional amount equal of 5% of the total fees billed have been included in the fee charged to cover technology, communication and administrative costs. If there are material changes to the scope or our understanding of the scope, the price is subject to change. Any additional scope will be charged at NorthStar’s standard hourly rate at $230 or an after hours rate of $345/hour. Price excludes any applicable taxes. Quote is valid for 60 days from date of delivery. After 60 days the quote will be considered expired and would need to be reassessed and re-quoted if still required. Payment Terms: This quotation will require a 100% deposit on signing, before any work will begin. Invoices are payable upon receipt. Termination: Unless NorthStar and/or Denton exercises its right to terminate this quote due to material breach or default, NorthStar must provide, and Denton must purchase, services from NorthStar for the items defined within this quote. ATTACHMENT A DocuSign Envelope ID: 536ED5D6-3046-473C-A687-9B7B9B83B86A www.northstarutilities.com Support Call: N/A If Denton and/or NorthStar exercises its right to terminate this quote due to material breach or default, or Denton and/or NorthStar terminates this quote without cause, Denton’s obligation includes the following: 1. Provide notice of 10 calendar days for termination without cause; 2. Return the software to NorthStar and certify, under the hand of a duly authorized officer of the Organization, that all copies of the Software or any part thereof, in any form, within the possession or control of the Organization have been returned to NorthStar (if applicable). 3. Complete payment for services performed and expenses incurred prior to termination including: a. Any amounts previously invoiced but unpaid; b. Fees for services performed through the termination date which has not been invoiced; and c. Any approved travel and living costs. NorthStar’s obligation includes the following: 1. Provide notice of 10 calendar days for termination without cause. Under no circumstances shall NorthStar be liable for any special, indirect, consequential, punitive or incidental damages of any kind and shall not be liable for loss of profits, works stoppage, system failure or malfunction, loss of data or any other damages or losses in connection with this statement of work, even if NorthStar has been advised of the possibility of such damages. In any event, NorthStar shall not be liable to pay any amount, in the aggregate, that is greater than the fees received by NorthStar under this statement of work. ATTACHMENT A DocuSign Envelope ID: 536ED5D6-3046-473C-A687-9B7B9B83B86A www.northstarutilities.com Support Call: N/A Acceptance: A signature below will serve as authorization to proceed with this quotation. Please sign and return this document by email to Pav Sekhon at psekhon@harriscomputer.com. □ Approval to Proceed Please provide both an authorized signature for sign off on this quotation, and a technical contact where we should be directing Technical Issues. _________________________ _________________________ __________________ Print Name (Authorized signature) Signature Date _________________________ _________________________ __________________ Name (Technical Contact) e-mail Phone Number _________________________ _________________________ __________________ Name (NorthStar) Signature Date □ Declined If you do not wish to proceed with this work, please check one of the boxes below by way of an explanation, and we will update our records accordingly. □ No longer required □ Work completed internally □ Work around created □ Insufficient funds at this time □ Cost is prohibitive □ Other ATTACHMENT A DocuSign Envelope ID: 536ED5D6-3046-473C-A687-9B7B9B83B86A 940-349-7412 8/29/2022Erica Garcia Christa Foster christa.foster@cityofdenton.com 8/29/2022Sean Sykes Certificate Of Completion Envelope Id: 536ED5D63046473CA6879B7B9B83B86A Status: Completed Subject: Please DocuSign: 8062 Verint SOW Change # 1 Source Envelope: Document Pages: 6 Signatures: 4 Envelope Originator: Certificate Pages: 5 Initials: 0 Erica Garcia AutoNav: Enabled EnvelopeId Stamping: Enabled Time Zone: (UTC-06:00) Central Time (US & Canada) 901B Texas Street Denton, TX 76209 erica.garcia@cityofdenton.com IP Address: 198.49.140.10 Record Tracking Status: Original 8/29/2022 10:02:38 AM Holder: Erica Garcia erica.garcia@cityofdenton.com Location: DocuSign Signer Events Signature Timestamp Erica Garcia erica.garcia@cityofdenton.com Buyer City of Denton Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 198.49.140.10 Sent: 8/29/2022 10:18:13 AM Viewed: 8/29/2022 10:18:26 AM Signed: 8/29/2022 10:18:47 AM Electronic Record and Signature Disclosure: Not Offered via DocuSign Sean Sykes SSykes2@harriscomputer.com Vice President Sales Security Level: Email, Account Authentication (None)Signature Adoption: Drawn on Device Using IP Address: 174.112.160.105 Sent: 8/29/2022 10:18:48 AM Viewed: 8/29/2022 4:35:30 PM Signed: 8/29/2022 4:36:25 PM Electronic Record and Signature Disclosure: Accepted: 8/29/2022 4:35:30 PM ID: 136abf80-2f5d-4df4-aa31-fefab4da13c0 In Person Signer Events Signature Timestamp Editor Delivery Events Status Timestamp Agent Delivery Events Status Timestamp Intermediary Delivery Events Status Timestamp Certified Delivery Events Status Timestamp Carbon Copy Events Status Timestamp Cheyenne Defee cheyenne.defee@cityofdenton.com Procurement Administration Supervisor City of Denton Security Level: Email, Account Authentication (None) Sent: 8/29/2022 4:36:27 PM Electronic Record and Signature Disclosure: Not Offered via DocuSign Carbon Copy Events Status Timestamp Christa Foster Christ.Foster@cityofdenton.com Security Level: Email, Account Authentication (None) Sent: 8/29/2022 4:36:27 PM Electronic Record and Signature Disclosure: Not Offered via DocuSign Witness Events Signature Timestamp Notary Events Signature Timestamp Envelope Summary Events Status Timestamps Envelope Sent Hashed/Encrypted 8/29/2022 10:18:13 AM Certified Delivered Security Checked 8/29/2022 4:35:30 PM Signing Complete Security Checked 8/29/2022 4:36:25 PM Completed Security Checked 8/29/2022 4:36:27 PM Payment Events Status Timestamps Electronic Record and Signature Disclosure ELECTRONIC RECORD AND SIGNATURE DISCLOSURE From time to time, City of Denton (we, us or Company) may be required by law to provide to you certain written notices or disclosures. 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