Exhibit 1 - Agenda Information SheetCity of Denton
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AGENDA INFORMATION SHEET
DEPARTMENT: Procurement
ACM: Cassey Ogden
DATE: August 15, 2023
SUBJECT
Consider adoption of an ordinance of the City of Denton, a Texas home-rule municipal corporation,
authorizing the City Manager to execute a contract with Microsoft Corporation, through the Department of
Information Resources (DIR) Cooperative Purchasing Network Contract No. DIR-CPO-4911, for the
purchase of Microsoft Unified Support for the Technology Services Department; providing for the
expenditure of funds therefor; and providing an effective date (File 8286 – awarded to Microsoft
Corporation, in the five (5) year not-to-exceed amount of $650,000.00).
STRATEGIC ALIGNMENT
This action supports Key Focus Area: Pursue Organizational Excellence and Collaborative and Respectful
Leadership.
INFORMATION/BACKGROUND
The City of Denton has historically purchased Microsoft Premier Support for annual maintenance and
support for the Microsoft applications, which is now known as Microsoft Unified Support. Microsoft
Unified Support provides essential 24/7 break-fix technical support, problem-resolution support for all
Microsoft technologies, and IT health assessments. By not purchasing Microsoft Unified Support, the City
would have to pay per incident for support (hourly rates) which is not as comprehensive or proactive as
Unified Support. Pay-per-incident support also does not carry the relationship benefits of a customer success
account manager (CSAM) which aids in proactive responses and escalation.
Examples of Expenditures Estimated 5-Year Expenditure
Unified Support $460,000.00
IT Health Assessment $25,000.00
Contingency $165,000.00
Total $650,000.00
Pricing obtained through the Department of Information Resources (DIR) Cooperative Purchasing Network
has been competitively bid and meets the statutory requirements of Texas Local Government Code 271.102.
City Hall
215 E. McKinney Street
Denton, Texas
www.cityofdenton.com
PRIOR ACTION/REVIEW (COUNCIL, BOARDS, COMMISSIONS)
On January 28, 2020, City Council approved the interlocal agreement with the Department of Information
Resources Purchasing Network (Ordinance 20-196).
RECOMMENDATION
Award a contract with Microsoft Corporation, for the purchase of Microsoft Unified Support for the
Technology Services Department, in a five (5) year not-to-exceed amount of $650,000.
PRINCIPAL PLACE OF BUSINESS
Microsoft Corporation
Redmond, WA
ESTIMATED SCHEDULE OF PROJECT
This is a five (5) year contract. This DIR contract expires on November 15, 2026.
FISCAL INFORMATION
These products and services will be funded through Technology Services operating budget account number
830200.7804. Requisitions will be entered on an as-needed basis. The budgeted amount for this item is
$650,000. The City will only pay for services rendered and is not obligated to pay the full contract amount
unless needed.
EXHIBITS
Exhibit 1: Agenda Information Sheet
Exhibit 2: Ordinance and Contract
Respectfully submitted:
Lori Hewell, 940-349-7100
Purchasing Manager
For information concerning this acquisition, contact: Leisha Meine, 940-349-7823.
Legal point of contact: Marcella Lunn at 940-349-8333.