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5860 DISPATCH (FIRE & POLICE) STUDY FIRST AMENDMENT Docusign City Council Transmittal Coversheet File Name Purchasing Contact City Council Target Date Contract Value Piggy Back Option Contract Expiration DocuSign Envelope ID: DDEC762D-3DBA-4990-BB1C-C85BC67417DF File no March 21, 2017 First Amendment to Public Safety Dispatch Study Agr. 5860 Cindy Alonzo, Robyn Forsyth $222,157 N/A Contract No. 5860 – Amendment #1 Page 1 of 2 THE STATE OF TEXAS § § COUNTY OF DENTON § FIRST AMENDMENT TO CONTRACT BY AND BETWEEN THE CITY OF DENTON, TEXAS AND MISSION CRITICAL PARTNERS, INC. [CONTRACT NO. 5860] THIS FIRST AMENDMENT TO CONTRACT 5860 (“Amendment”) by and between the City of Denton, Texas (“City”) and Mission Critical Partners, Inc. (“Consultant”); The CITY deems it necessary to further expand the services provided by CONSULTANT to the CITY; NOW THEREFORE, 1. ARTICLE II SCOPE OF SERVICES of the Agreement is hereby amended to include the following: “D. The CONSULTANT shall perform all those services as necessary and as described in the CONSULTANT’s Transmittal Letter, dated March 2, 2017 and Mission Critical Partners Payment Milestones, which are attached hereto and made a part hereof as Attachment ‘1’ and Attachment ‘2’ as if written word for word herein.” 2. ARTICLE V COMPENSATION, Section A BILLING AND PAYMENT of the Agreement is hereby amended to read as follows: “For an in consideration of the professional services to be performed by the CONSULTANT herein, the OWNER agrees to pay, based on the cost estimate detail at an hourly rate shown in Exhibit “B” which is attached hereto and made a part of this Agreement as if written word for word herein, a total fee, including reimbursement for direct non-labor expenses not to exceed $222,157.00.” All other provisions of the Contract 5860, as heretofore amended, remain in full force and effect. DocuSign Envelope ID: DDEC762D-3DBA-4990-BB1C-C85BC67417DF Contract No. 5860 – Amendment #1 Page 2 of 2 IN WITNESS WHEREOF, the CITY and the CONSULTANT, have each executed this Amendment, by and through their respective duly authorized representatives and officers on this date _______________. “CITY” CITY OF DENTON, TEXAS A Texas Municipal Corporation By: __________________________________ TODD HILEMAN CITY MANAGER ATTEST: JENNIFER WALTERS, CITY SECRETARY By: __________________________________ APPROVED AS TO LEGAL FORM: AARON LEAL, INTERIM CITY ATTORNEY By: ___________________________________ “CONSULTANT” MISSION CRITICAL PARTNERS, INC. A Corporation By: _________________________________ AUTHORIZED SIGNATURE, TITLE DocuSign Envelope ID: DDEC762D-3DBA-4990-BB1C-C85BC67417DF Senior Vice President David F. Jones, Mission Critical Partners, Inc. March 21, 2017 TRANSMITTAL LETTER March 2, 2017 Robin Paulsgrove, Fire Chief City of Denton Fire Department 332 East Hickory Street Denton, TX 76201 Re: Letter Proposal to Provide Public Safety Communications Services Scope of Work Dear Chief Paulsgrove: Mission Critical Partners, Inc. (MCP) is pleased to submit this proposal to provide Computer-Aided Dispatch (CAD), Police Record Management System (RMS), and Fire Department RMS software procurement and implementation oversight services to the City of Denton (City). The proposed scope of work builds upon the previous services that were provided by MCP. This letter proposal contains a description of a proposed scope of services that will support the City through the CAD/RMS software implementation process. The proposal also describes a scope of work to support the renovation of the public safety communication center. This unique mission critical facility requires upgrades that include new console workstations and systems necessary to meet the needs of a growing municipality. We appreciate the opportunity to present this proposal to the City, and look forward to working with you and your staff. If you have any questions and/or comments, please do not hesitate to contact me at 864-809-9911 (cell), 817-213-6919 (direct office), or via email at DavidJones@MCP911.com. Kind regards, MISSION CRITICAL PARTNERS, INC. David F. Jones, ENP Senior Vice President/Principal ATTACHMENT 1 DocuSign Envelope ID: DDEC762D-3DBA-4990-BB1C-C85BC67417DF 2 BACKGROUND Mission Critical Partners (MCP) is currently under contract with the City of Denton (City) to provide a scope of professional services to procure a computer-aided dispatch (CAD) system and public safety records management systems (RMS) for the Police and Fire Departments. The proposal describes MCP’s methodology for managing the implementation of the CAD and RMS once the procurement process has concluded. PROPOSED SCOPE OF WORK Mission Critical Partners was asked to submit a proposed scope of work (SOW) that would provide support to the City throughout the CAD (including mobile data software) and RMS implementation process. The implementation process typically includes preparatory meetings with vendors, installation oversight, system cut-over, acceptance testing, and final approval. MCP assumes that a single vendor will be selected to provide both the CAD, mobile data software and Police RMS. While a different vendor may provide the Fire RMS, the implementation, testing and cutover will be managed concurrently with the other systems. The following sections describe the SOW that is necessary to accomplish a successful implementation for all systems. TASK 1 – CAD, POLICE RMS, AND FIRE RMS PROCUREMENT This phase of the project will take the City through the completion of the CAD, Police RMS, and Fire RMS procurement process. MCP will work closely with City Purchasing Department staff to develop request for proposals (RFP) and distribute them to qualified vendors within the proposed schedule for release. MCP will provide the following services:  Support the City throughout the competitive procurement process  Assist in the preparation of two RFPs  Prepare a list of potential vendors/respondents  Create a CAD, Police RMS and Fire RMS vendor proposal scoring tools  Facilitate a CAD and Police RMS pre-proposal vendor conference  Provide technical advice to City staff during the proposal evaluation process  Support selection of vendor  Support on-site CAD system demonstrations for up to three vendors that currently offer the required qualifications.  Serve as City CAD and RMS technical adviser during vendor interviews.  Facilitate a workshop for the members of the City’s proposal assessment team to instruct them on the use of the proposal scoring tool.  Support the City Purchasing Department, as needed, throughout the contract negotiation process. DocuSign Envelope ID: DDEC762D-3DBA-4990-BB1C-C85BC67417DF 3 Milestones for Task 1 include: 1. Preparation and release of the CAD, Police and Fire RMS RFPs 2. Contract execution with selected vendors TASK 2 - CAD AND POLICE RMS IMPLEMENTATION The CAD system will be installed in an operating communications center. The installation of the new CAD must be done in a manner which results in minimum disruption of center activities and limited disruption of dispatching services. MCP will facilitate the vendor installation planning meetings and will periodically provide personnel on site at the City during the installation process. MCP will work with the City and the vendor to develop a punch list of issues, roadblocks, defects, and items that fail to conform to the published technical specifications. These issues must be resolved prior to MCP authorizing system acceptance and release of final payment to the vendor. MCP will work with City Information Technology (IT) staff and the CAD and Police RMS vendor to support the development of the implementation plan to be used to deploy the selected systems. MCP will lead the project team and selected vendor in the development of a single, integrated plan that encompasses all activities required to deliver success for the CAD and Police RMS solution implementation. MCP’s deployment support will focus on assisting the City in overcoming the barriers of success typically found in emerging technology installations. Our goal is to support the City during deployment ensuring compliance to contract requirements, development of test plans and scripts designed to demonstrate functional fulfillment of the technical requirements; and oversight of all activities associated with the installation of the CAD and Police RMS solutions. Deployment plans are tailored to meet the needs of each set of stakeholders and are living documents which adapt during the execution phase. The deployment plan addresses the project management “Triple Constraint”: Scope, Time, and Cost. It serves as the deployment charter (i.e. the document authorizing the next phase of the project) and documents the stakeholder’s views and definitions of success. A typical deployment plan includes the following:  Work with the selected CAD and Police RMS vendor on behalf of the City to support the development of the implementation plan to be used to deploy the selected CAD and Police RMS  Provide overall project management  Equipment ordering, receipt and inventorying  Installation, integration, and data conversion  Review of training course materials  Review and comment on the CAD vendor’s Cutover and Contingency Plan  Review and approval Acceptance Test Plan (ATP)  Final CAD and Police RMS testing and approval of system acceptance Change management is a critical part of the deployment plan. A process for the identification, review, approval, and implementation of changes is documented and executed to control scope creep and to initiate the contract modification process (as necessary). MCP will be responsible for working with the selected vendor to produce the deployment plan. MCP will advise the City on the need to revise or modify the deployment plan. DocuSign Envelope ID: DDEC762D-3DBA-4990-BB1C-C85BC67417DF 4 Milestones for Task 2 include: 1. Vendor implementation plan approval 2. Testing of interfaces 3. Initial system testing 4. Final system acceptance TASK 3 - VENDOR PROVIDED TRAINING MCP will work with the City to determine the level of training that will be required for CAD and Police RMS users. MCP will review and provide comments on the training curriculum, course syllabi and courseware that the vendor(s) will utilize to provide training to the system managers, telecommunicators, police officers, firefighters, and other users. MCP consultants will participate in certain aspects of the training to assure compliance with the training plan and curriculum. Milestone for Task 3: 1. Approval of vendor training curriculum TASK 4 - CAD AND POLICE RMS CUTOVER The final step in the implementation process will be the cutover from the existing CAD and Police RMS to the new systems. This is an extremely critical process, as the system will be a live system and the quality of service must be maintained for the telecommunicators to continue normal operations during the cutover process. MCP personnel will be present during the cutover process to observe and participate in the system testing to verify proper post-cutover system operation. MCP will monitor, in conjunction with City IT staff, the operation of the system throughout the prescribed acceptance and testing period. MCP will work closely with the vendor to assure that any faults or errors are corrected before final acceptance will be recommended. Milestone for Task 4 include: 1. CAD and Police RMS system operationalization/go-live TASK 5 - FIRE DEPARTMENT RMS IMPLEMENTATION MCP is prepared to support the City through the implementation of the Fire Department RMS. MCP will work with City Fire personnel, IT staff, and the Fire RMS vendor to develop an implementation plan that can be executed concurrently with the CAD and Police RMS. The Fire RMS Implementation Plan addresses the following tasks:  Project management  Software ordering  Conversion of existing data  System Installation and CAD integration  Review of training course materials  Review and comment on the Fire RMS vendor Cutover Plan DocuSign Envelope ID: DDEC762D-3DBA-4990-BB1C-C85BC67417DF 5  Review and approval Acceptance Test Plan (ATP)  Final Fire RMS testing and approval of system acceptance MCP consultants will be on-site during planning meetings, key steps in the installation process, and system testing. MCP will work with the City to evaluate the operational capacity of the Fire RMS before final acceptance will be recommended. Milestones for Task 5 include: 1. Fire RMS acceptance testing 2. Fire RMS system operationalization/go-live TASK 6 - COMMUNICATION CENTER RENOVATION SUPPORT Mission Critical Partners understands that the City intends to renovate the existing public safety communications center that is located in the Police Department facility. The center has been in constant operation since 1992 and requires upgrades to accommodate the addition of telecommunicators and call takers. MCP understands that the City will work with an architect to redesign the current space. The design of mission critical public safety facilities requires specific expertise in the functions and systems that are unique to the environment. The installation of new dispatch console workstations will require upgrades to electrical wiring, structural network cabling, and electrical grounding. The MCP consultants assigned to this project are experienced in planning and coordinating construction and installation activities within an active communication center. MCP is prepared to provide the following services: 1. Collaborate with the City’s architect to assure their understanding of the standards and unique requirements necessary to support public safety answering point (PSAP) functions, technologies, and systems. 2. Coordinate the layout of the communication center to accommodate additional console positions. 3. Provide reviews at schematic design (SD) completion, 50 percent completion of construction documents (CD), and review at 90 percent completion of CDs.  The reviews will include project drawings, project narratives, project specifications, project schedules and project estimates. 4. Review design plans for compliance with grounding system design based upon Motorola R56 standard and best practices for a public safety telecommunication center. 5. MCP will support the construction phase by attending on-site meetings and being present during significant stages of the renovation process. Replacement of Dispatch Console Workstations MCP consultants will meet with City telecommunicators to determine the desired design, function, and configuration of the dispatch furniture. MCP will conduct the research necessary to identify qualified and reputable dispatch furniture manufacturers and vendors. MCP will arrange for vendors of console furniture to demonstrate their product line to representatives of the City. This will include arranging site visits to view console products in use at other communication centers within the Dallas/Fort Worth area. DocuSign Envelope ID: DDEC762D-3DBA-4990-BB1C-C85BC67417DF 6 1. Manage the development of specifications, bidding, and procurement of the dispatch console workstations. 2. Work with the communication center director to develop a transition plan to assure uninterrupted operational capacity while renovations are underway. 3. Oversee the installation of the console including:  Scheduling installation crews  Verifying receipt of undamaged components  Staging/storing console components  Installation oversight 4. Coordinate planning with City IT and communication center staff to conduct the phased decommissioning of the existing console workstations and removal. 5. Coordinate with City IT staff and third-party contractors to implement the phased re-installation of systems within the new consoles including CAD, radio dispatch console, 9-1-1 system, monitors, administrative telephones, and other systems. Milestones for Task 6 include: 1. City acceptance of the final architectural design plan 2. Renovation center oversight 3. Selection and procurement of console workstations 4. Completion of console workstation installation RESUMES Resumes for MCP’s proposed staff can be found on the following pages. DocuSign Envelope ID: DDEC762D-3DBA-4990-BB1C-C85BC67417DF 7 Richard Gaston Project Manager Mission Critical Partners Industry Experience 30 years Education B.S., Emergency Administration and Planning, University of North Texas Certifications Certified Emergency Manager (CEM), International Association of Emergency Managers Texas Master Peace Officer, Texas Commission on Law Enforcement (TCOLE) Law Enforcement Instructor, (TCOLE) Advanced Firefighter, Texas Commission on Fire Protection Fire Service Instructor, Texas Commission on Fire Protection Fire and Arson Investigator, Texas Commission on Fire Protection Emergency Medical Technician, Texas Department of Health Emergency Medical Instructor/Examiner, Texas Department of Health Richard Gaston is a Project Manager for Mission Critical Partners. He offers practical public safety experience spanning law enforcement, fire protection, emergency medical services, emergency management, and business continuity management. Richard has managed public safety agencies at the county and municipal level. As a consultant, he has managed client projects involving communication center assessment and renovation, radio system assessment and replacement, computer aided dispatch procurement and implementation, security assessment, continuity of operations planning, and interoperability studies. Representative Project Experience  East Harris County Emergency Joint Powers Board—Regional communication center feasibility study, space programming study, and construction, and facility operationalization oversight.  Tarrant County 9-1-1 District, Texas—Radio communication interoperability study, management of interoperability initiative implementation.  City of Highland Village, Texas—Radio system upgrade, computer-aided dispatch (CAD) replacement, communication center renovation and security enhancements.  City of Denton, Texas—Organizational assessment and dispatch staffing study, communication center and emergency operation center space study, CAD and record management system (RMS) replacement.  Lubbock County, Texas—Radio system study and recommendations for system improvements.  Adams County Communication Center (ADCOM911) Colorado—Facility security vulnerability and security assessment.  State of Arizona FirstNet—Full-scale public safety broadband (PSBN) tribal exercise conducted in coordination with the Hualapai Nation at the Grand Canyon.  State of Kansas—Kansas State Interoperability Communication System (KSICS) radio system assessment and funding recommendations.  North Central Texas Council of Governments (NCTCOG)—Regional 9-1-1 Emergency Number Program; threat assessment and Mission Continuity Plan development, tabletop exercise development and facilitation, network security audit.  North Central Texas Council of Governments (NCTCOG) Dallas/Fort Worth/Arlington Urban Area Security Initiative (UASI)—2014 Threat and Hazard Identification and Risk Assessment (THIRA) update, threat identification, and impact modeling.  North Central Texas Trauma Regional Advisory Council (NCTTRAC)—Regional hospital radio communication assessment.  Alachua County Combined Communication Center, Florida—Call processing review and recommendations.  Hays County, Texas—Communication center collocation study.  Bell County, Texas—Comprehensive communication center study and needs assessment.  Cowley County, Kansas—Radio system assessment and planning, consolidated communication center technology implementation,  City of Dallas Fire Rescue, Texas—Analysis of Fire/EMS dispatch operations and implementation of emergency medical dispatch software.  Federal Emergency Management Agency (FEMA)—Alert and notification systems study, findings and recommendations.  State of Kansas—Statewide public safety radio system assessment and recommendations to enhance system governance and management. DocuSign Envelope ID: DDEC762D-3DBA-4990-BB1C-C85BC67417DF 8 Robert P. Lafaye, PMP Technology Specialist Mission Critical Partners Industry Experience 11 years Education B.S., Emergency Administration and Planning, University of North Texas Associate Degree, Applied Science Logistics, Community College of the Air Force Certifications Project Management Professional (PMP) National Incident Management System (NIMS) Instructor Associations Project Management Institute Specialized Training and Experience  Fire Fighter II  Emergency Medical Technician-Defibrillator (EMT-D)  Hazardous Materials Specialist  Incident Command Training Robert brings vast experience in implementing and successfully managing multi-million dollar information technology (IT) infrastructure projects related to data center migration and design, cabling, voice over internet protocol (VoIP) (Cisco), data storage, disaster recovery, audiovisual and security systems. He has created and implemented several emergency management plans and programs. Robert has demonstrated analytical skills to interpret and apply policies and ensure compliance with policy, procedures, and various laws and regulations as well as new technology. Professional Experience  City of Sachse, Texas—Project Manager/Emergency Management Coordinator  Managed IT infrastructure design, VoIP (Cisco) installation, software upgrades and security projects  Managed IT data center migration to the new city complexes  Defined scope, developed risk plans/disaster recover, negotiated vendor contracts (RFPs) and monitored process to end; briefed elected officials on processes, programs and projects requiring funding  Developed, maintained, and tested the Emergency Operations Plan (EOP) (Disaster Recovery/Continuity Plan), which included all-hazard response and mitigation plan  Created and conducted training exercises and after action/improvement plans  City of Rowlett, Texas—Emergency Management Coordinator  Managed Homeland Security grants for building and equipping the new EOC and backup 9-1-1 center  Developed EOP  Established, updated, and evaluated Standard Operating Guidelines (SOGs)  Conducted training, exercises and after action reports  U.S. Air Force—Chief Plans and Programs, Chief Master Sergeant  Served in a leadership role from joint command level to instructor of wartime operations/security  Supported the United States Antarctic Program in plan and program development for the Department of Defense and U.S. Transportation Command Representative Project Experience  Department of Homeland Security / Federal Emergency Management Agency (DHS/FEMA) Chemical Stockpile Emergency Preparedness Program (CSEPP)— o State of Kentucky  Technical consulting on CSEPP emergency communications, warning, and alert systems  Technology integration services for new facilities for State Emergency Operations Center (EOC), Powell County EOC, Rockcastle County EOC, Clark County EOC, Madison County EOC, Jackson County EOC, Garrard County EOC, and Lexington-Fayette Urban County Government EOC  East Harris County Emergency Services Joint Powers Board, Texas—Regional Communications Center technology systems design, procurement and installation  Lubbock County Emergency Communications District, Texas—Project Manager, Supported technology aspects of new PSAP project  Utah Valley Dispatch Special Service District—Project Manager, Emergency communications facility assessment study DocuSign Envelope ID: DDEC762D-3DBA-4990-BB1C-C85BC67417DF 9 Maura R. Hickey, ENP Project Manager Mission Critical Partners Industry Experience 20 years Education B.S., School of Architecture, University of Texas, Arlington Certifications Emergency Number Professional (ENP) Texas Commission on Law Enforcement Officer Standards and Education (TCLEOSE)  Basic Instructor; Advanced Telecommunicator Associations National Emergency Number Association (NENA) Maura brings extensive experience in facilitating successful project/team implementation techniques. As a former PSAP Manager and Project Manager, Maura has a proven ability in project analysis, project coordination and project implementation. Professional Experience  Computer Aided Dispatch (CAD) Administrator  Project Management Fundamentals  Record Management System (RMS) Administrator  Radio System Administration  PSAP Management Representative Project Experience  Shelby County, Tennessee 9-1-1 District—Project Manager—Memphis Police Department CAD RFP development  Shelby County Sheriff and Shelby County Fire CAD RFP development  Memphis Police Department CAD upgrade RFP development  Shelby County Sheriff and Shelby County fire CAD implementation  Memphis Police Department CAD upgrade implementation  Memphis Police Department, Tennessee—Law Enforcement Event Video Documentation System—Project Manager for Memphis Police Department LEEVD RFP development and procurement assistance  North Central Texas Council of Governments (NCTCOG)  Feasibility study of a regional backup PSAP facility  NCTCOG COOP Table Top Exercise Evaluator  DuPage Emergency Telephone Service Board (ETSB), Illinois—Consolidation study assessment and recommendations  Cities of Fairview Heights/O’Fallon, Illinois–Technical support for PSAP consolidation study  City of Denton, Texas—Organizational assessment; CAD and Law RMS specifications for RFP development  Hays County, Texas—Development of implementation plans for countywide 9-1-1 center collocation  Wake County, North Carolina—Replacement of CAD and Mobile Data Systems  City of Dallas, Texas—Assistance with due diligence for Emergency Medical Dispatch protocol solution  State of Tennessee Emergency Communications Board—Training and career path assessment and recommendations  State of Nebraska—Statewide emergency telephone communications infrastructure assessment DocuSign Envelope ID: DDEC762D-3DBA-4990-BB1C-C85BC67417DF 10 PROJECT PRICING Mission Critical Partners proposes to deliver services on a per hour basis based on H-GAC Purchase Contract #HP07-13. Services, as defined in the scope of work (SOW) for the project are proposed as a not-to-exceed fee of $122,161 with labor effort, as defined above. Prior to initiating such additional work, Mission Critical Partners would require a formal letter of authorization from the City of Denton. Table 1: Pricing Table Task Proposed Fee Tasks 1 through 5 $77,140 Task 6 $45,021 Total $122,161 Please know, above all else, MCP is flexible and agreeable to negotiate any pricing established herein as our current understanding of the effort may not be yours. Our priority is for this project to be successful for the City of Denton, and we stand ready to adjust the level of support deemed necessary for success to occur. DocuSign Envelope ID: DDEC762D-3DBA-4990-BB1C-C85BC67417DF Mission Critical Partners Payment Milestones Condition to Payment Percentage of Fee for Task to be Paid Task 1 - CAD LE and Fire RMS Procurement Labor Budget - $20,856.00 1. Preparation and release of RFPs 50% 2. Contract execution with vendor(s) 50% Task 2 - CAD and LE RMS Implementation Labor Budget - $29,084.00 1. Vendor implementation plan approval 25% 2. Interface testing 25% 3. Initial system testing 25% 4. Final system acceptance 25% Task 3 - Vendor Training Labor Budget - $4,268.00 1. Approval of training curriculum 100% Task 4 - CAD and LE RMS Cutover Labor Budget - $7,128.00 1. CAD/RMS system operationalization/go-live 100% Task 5 - Fire Department RMS Implementation Labor Budget - $10,608.00 1. System acceptance testing 50% 2. Fire RMS Operationalization/Go-live 50% Task 6 – Communication Center Renovation Labor Budget - $44,704 1. City acceptance of final design plan 25% 2. Renovation oversight 25% 3. Console workstation procurement 25% 4. Completion of workstation installation 25% Expenses* (Task 1-6) $5,513 Total Project Budget $122,161 * Travel, per diem, printing, etc. Task Gross Hours Task 1 - CAD LE and Fire RMS Procurement 116 Task 2 - CAD and LE RMS Implementation 164 Task 3 - Vendor Training 24 Task 4 - CAD and LE RMS Cutover 40 Task 5 - Fire Department RMS Implementation 70 Task 6 – Communication Center Renovation 248 ATTACHMENT 2 DocuSign Envelope ID: DDEC762D-3DBA-4990-BB1C-C85BC67417DF Certificate Of Completion Envelope Id: DDEC762D3DBA4990BB1CC85BC67417DF Status: Completed Subject: City Council Docusign Item - 5860-1st Amendment to Public Safety Dispatch Study Agreement Source Envelope: Document Pages: 14 Signatures: 4 Envelope Originator: Supplemental Document Pages: 0 Initials: 0 Cindy Alonzo Certificate Pages: 6 AutoNav: Enabled EnvelopeId Stamping: Enabled Time Zone: (UTC-08:00) Pacific Time (US & Canada) Payments: 0 Cynthia.Alonzo@cityofdenton.com IP Address: 129.120.6.150 Record Tracking Status: Original 3/10/2017 9:17:38 AM Holder: Cindy Alonzo Cynthia.Alonzo@cityofdenton.com Location: DocuSign Signer Events Signature Timestamp Cindy Alonzo cynthia.alonzo@cityofdenton.com Buyer City of Denton Security Level: Email, Account Authentication (Optional) Completed Using IP Address: 129.120.6.150 Sent: 3/10/2017 9:28:38 AM Viewed: 3/10/2017 9:28:50 AM Signed: 3/10/2017 9:30:55 AM Electronic Record and Signature Disclosure: Not Offered via DocuSign ID: David F. Jones, Mission Critical Partners, Inc. davidjones@mcp911.com Senior Vice President Security Level: Email, Account Authentication (Optional)Using IP Address: 4.34.24.2 Sent: 3/10/2017 9:30:57 AM Viewed: 3/10/2017 10:58:23 AM Signed: 3/10/2017 10:59:14 AM Electronic Record and Signature Disclosure: Accepted: 3/10/2017 10:58:23 AM ID: 44aa4633-bbcd-41e2-9ad3-442cc2d83558 John Knight john.knight@cityofdenton.com Deputy City Attorney City of Denton Security Level: Email, Account Authentication (Optional) Using IP Address: 129.120.6.150 Sent: 3/10/2017 10:59:17 AM Viewed: 3/10/2017 11:10:12 AM Signed: 3/10/2017 11:10:21 AM Electronic Record and Signature Disclosure: Not Offered via DocuSign ID: Julia Winkley julia.winkley@cityofdenton.com Contracts Administration Supervisor City of Denton Security Level: Email, Account Authentication (Optional) Completed Using IP Address: 129.120.6.150 Sent: 3/10/2017 11:10:22 AM Viewed: 3/23/2017 1:10:30 PM Signed: 3/23/2017 1:10:56 PM Electronic Record and Signature Disclosure: Not Offered via DocuSign ID: Signer Events Signature Timestamp Todd Hileman todd.hileman@cityofdenton.com City Manager City of Denton Security Level: Email, Account Authentication (Optional) Using IP Address: 129.120.6.150 Sent: 3/23/2017 1:11:00 PM Viewed: 3/23/2017 2:56:42 PM Signed: 3/23/2017 2:56:56 PM Electronic Record and Signature Disclosure: Accepted: 2/8/2017 4:52:51 PM ID: 8154723a-9757-4d53-a4b5-794656233671 Jennifer Walters jennifer.walters@cityofdenton.com City Secretary City of Denton Security Level: Email, Account Authentication (Optional) Using IP Address: 129.120.6.150 Sent: 3/23/2017 2:56:58 PM Viewed: 3/24/2017 5:59:44 AM Signed: 3/24/2017 6:00:13 AM Electronic Record and Signature Disclosure: Not Offered via DocuSign ID: In Person Signer Events Signature Timestamp Editor Delivery Events Status Timestamp Agent Delivery Events Status Timestamp Intermediary Delivery Events Status Timestamp Certified Delivery Events Status Timestamp Carbon Copy Events Status Timestamp Julia Winkley julia.winkley@cityofdenton.com Contracts Administration Supervisor City of Denton Security Level: Email, Account Authentication (Optional) Sent: 3/10/2017 10:59:16 AM Electronic Record and Signature Disclosure: Not Offered via DocuSign ID: Sherri Thurman sherri.thurman@cityofdenton.com Security Level: Email, Account Authentication (Optional) Sent: 3/10/2017 10:59:16 AM Viewed: 3/24/2017 6:06:23 AM Electronic Record and Signature Disclosure: Not Offered via DocuSign ID: Jane Richardson jane.richardson@cityofdenton.com Assistant City Secretary City of Denton Security Level: Email, Account Authentication (Optional) Sent: 3/23/2017 1:10:58 PM Electronic Record and Signature Disclosure: Not Offered via DocuSign ID: Carbon Copy Events Status Timestamp Robin Fox Robin.fox@cityofdenton.com Security Level: Email, Account Authentication (Optional) Sent: 3/23/2017 1:10:58 PM Electronic Record and Signature Disclosure: Accepted: 10/9/2015 11:39:51 AM ID: 04463961-03db-4c4d-9228-d660d6146ed6 Jennifer Bridges jennifer.bridges@cityofdenton.com Procurement Assistant City of Denton Security Level: Email, Account Authentication (Optional) Sent: 3/24/2017 6:00:14 AM Viewed: 3/28/2017 11:46:36 AM Electronic Record and Signature Disclosure: Not Offered via DocuSign ID: Jane Richardson jane.richardson@cityofdenton.com Assistant City Secretary City of Denton Security Level: Email, Account Authentication (Optional) Sent: 3/24/2017 6:00:15 AM Viewed: 3/24/2017 8:14:36 AM Electronic Record and Signature Disclosure: Not Offered via DocuSign ID: Laura Behrens Laura.Behrens@cityofdenton.com Security Level: Email, Account Authentication (Optional) Sent: 3/24/2017 6:00:16 AM Electronic Record and Signature Disclosure: Not Offered via DocuSign ID: Notary Events Timestamp Envelope Summary Events Status Timestamps Envelope Sent Hashed/Encrypted 3/24/2017 6:00:16 AM Certified Delivered Security Checked 3/24/2017 6:00:16 AM Signing Complete Security Checked 3/24/2017 6:00:16 AM Completed Security Checked 3/24/2017 6:00:16 AM Payment Events Status Timestamps Electronic Record and Signature Disclosure ELECTRONIC RECORD AND SIGNATURE DISCLOSURE From time to time, City of Denton (we, us or Company) may be required by law to provide to you certain written notices or disclosures. 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All notices and disclosures will be sent to you electronically Unless you tell us otherwise in accordance with the procedures described herein, we will provide electronically to you through your DocuSign user account all required notices, disclosures, authorizations, acknowledgements, and other documents that are required to be provided or made available to you during the course of our relationship with you. To reduce the chance of you inadvertently not receiving any notice or disclosure, we prefer to provide all of the required notices and disclosures to you by the same method and to the same address that you have given us. Thus, you can receive all the disclosures and notices electronically or in paper format through the paper mail delivery system. If you do not agree with this process, please let us know as described below. Please also see the paragraph immediately above that describes the consequences of your electing not to receive delivery of the notices and disclosures electronically from us. Electronic Record and Signature Disclosure created on: 4/20/2015 7:25:38 AM Parties agreed to: David F. Jones, Mission Critical Partners, Inc., Todd Hileman, Robin Fox How to contact City of Denton: You may contact us to let us know of your changes as to how we may contact you electronically, to request paper copies of certain information from us, and to withdraw your prior consent to receive notices and disclosures electronically as follows: To contact us by email send messages to: kevin.gunn@cityofdenton.com To advise City of Denton of your new e-mail address To let us know of a change in your e-mail address where we should send notices and disclosures electronically to you, you must send an email message to us at kevin.gunn@cityofdenton.com and in the body of such request you must state: your previous e-mail address, your new e-mail address. We do not require any other information from you to change your email address.. In addition, you must notify DocuSign, Inc to arrange for your new email address to be reflected in your DocuSign account by following the process for changing e-mail in DocuSign. To request paper copies from City of Denton To request delivery from us of paper copies of the notices and disclosures previously provided by us to you electronically, you must send us an e-mail to kevin.gunn@cityofdenton.com and in the body of such request you must state your e-mail address, full name, US Postal address, and telephone number. We will bill you for any fees at that time, if any. To withdraw your consent with City of Denton To inform us that you no longer want to receive future notices and disclosures in electronic format you may: i. decline to sign a document from within your DocuSign account, and on the subsequent page, select the check-box indicating you wish to withdraw your consent, or you may; ii. send us an e-mail to kevin.gunn@cityofdenton.com and in the body of such request you must state your e-mail, full name, IS Postal Address, telephone number, and account number. We do not need any other information from you to withdraw consent.. The consequences of your withdrawing consent for online documents will be that transactions may take a longer time to process.. Required hardware and software Operating Systems: Windows2000? or WindowsXP? Browsers (for SENDERS): Internet Explorer 6.0? or above Browsers (for SIGNERS): Internet Explorer 6.0?, Mozilla FireFox 1.0, NetScape 7.2 (or above) Email: Access to a valid email account Screen Resolution: 800 x 600 minimum Enabled Security Settings: •Allow per session cookies •Users accessing the internet behind a Proxy Server must enable HTTP 1.1 settings via proxy connection ** These minimum requirements are subject to change. If these requirements change, we will provide you with an email message at the email address we have on file for you at that time providing you with the revised hardware and software requirements, at which time you will have the right to withdraw your consent. Acknowledging your access and consent to receive materials electronically To confirm to us that you can access this information electronically, which will be similar to other electronic notices and disclosures that we will provide to you, please verify that you were able to read this electronic disclosure and that you also were able to print on paper or electronically save this page for your future reference and access or that you were able to e-mail this disclosure and consent to an address where you will be able to print on paper or save it for your future reference and access. Further, if you consent to receiving notices and disclosures exclusively in electronic format on the terms and conditions described above, please let us know by clicking the 'I agree' button below. By checking the 'I Agree' box, I confirm that: • I can access and read this Electronic CONSENT TO ELECTRONIC RECEIPT OF ELECTRONIC RECORD AND SIGNATURE DISCLOSURES document; and • I can print on paper the disclosure or save or send the disclosure to a place where I can print it, for future reference and access; and • Until or unless I notify City of Denton as described above, I consent to receive from exclusively through electronic means all notices, disclosures, authorizations, acknowledgements, and other documents that are required to be provided or made available to me by City of Denton during the course of my relationship with you.