6535 - Newsletter Printing and Mailing, 4.Drawings/ Plans
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Materials Management Department
901-B Texas Street
Denton, Texas 76209
QUESTIONNAIRE
Exhibit 4
RFP 6535
CITIZEN NEWSLETTER PRINTING AND MAILING
FOR THE CITY OF DENTON
RFP 6535
CITIZEN NEWSLETTER PRINTING AND MAILING
QUESTIONNAIRE
EXHIBIT 4
Please list your company’s regular customer service hours.
How does your company ensure that jobs with confidential information are processed in a secure manner? This includes, but is not limited to information protected by federal and state
laws, course information (tests), and employee information. Do you currently have customers who require safeguards, and if so, what types of customers?
Please explain what products/services/capabilities your operation plans on subcontracting, and why.
What is your security protocol when you subcontract?
Provide us with a listing of the equipment that will be used to handle the City’s account.
Provide a list of all available paper stocks/substrates which applies to the newsletter that has been requested.
Describe your company’s software solution for submitting orders.
Does your company’s software store previously ordered files in order to resubmit a job? If so, how long are jobs retained and accessible?
Please describe what training is needed for staff to submit jobs to your company that is included in the proposed costs. Explain how you would work with the City of Denton to coordinate
the training.
Will the City of Denton have a designated account representative to coordinate CITY OF DENTON’s account?
What will be your company’s typical customer response time for the City of Denton’s account? If your company is offering a faster guaranteed turn-around time for this contract, please
explain.
Explain the delivery process to deliver printed work to residents.
Are there any planning/timeline guidelines that the City needs to be aware of when placing orders?
Do you have any rush service charges? If so, please explain in detail what is considered a rush order and what are the associated charges?
If delivery dates are not met, explain how the communication process will work.