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Home My WebLink About1998-382AN ORDINANCE AUTHORIZING THE CITY MANAGER TO EXECUTE A PROFESSIONAL SERVICES AGREEMENT WITH WORKER'S ASSISTANCE PROGRAM, INC (WAP) FOR AN EMPLOYEE ASSISTANCE PROGRAM (EAP), AUTHORIZING THE EXPENDITURE OF FUNDS THEREFOR, AND PROVIDING AN EFFECTIVE DATE (RFSP# 2277-EMPLOYEE ASSISTANCE PROGRAM AWARDED TO WORKER'S ASSISTANCE PROGRAM, INC IN THE ESTIMATED AMOUNT OF $15,710 88) THE COUNCIL OF THE CITY OF DENTON HEREBY ORDAINS SECTION I That the City Manager is hereby authorized to execute a Professional Services Agreement with Worker's Assistance Program, Inc for the Employee Assistance Program, a copy of which Agreement is attached hereto and incorporated herein by reference SECTION II That the expenditure of funds as provided in the attached agreement is hereby authorized SECTION III That this ordinance shall become effective immediately upon its passage and approval PASSED AND APPROVED this the / 74 day of , 1998 ATTEST JENNIFER WALTERS, CITY SECRETARY BY M i APOfLOVED AS TO LEGAL FORM PROUTY, CITY ATTORNEY BY RFSP 2277 PROFESSIONAL SERVICES AGREEMENT ORDINANCE PROFESSIONAL SERVICES AGREEMENT FOR EMPLOYEE ASSISTANCE PROGRAM PLAN STATE OF TEXAS COUNTY OF DENTON THIS AGREEMENT is made and entered into as of the v day of November , 19 94 by and between the City of Denton, A Texas Municipal Corporation, with its principal office at 215 E McKinney Street, Denton, Denton County, Texas 76201, (hereinafter sometimes referred to as "CITY") and Workers Assistance Program, Inc located at 2525 Wallmgwood Drive, Bldg 5, Austin, Texas 78746, hereinafter called the ("COMPANY") acting herein, by and through their duly authorized representative WITNESSETH, that in consideration of the covenants and agreements herein contained, the parties hereto do mutually agree as follows ARTICLE I EMPLOYMENT The CITY hereby contracts with COMPANY, as an independent contractor, and the COMPANY hereby agrees to perform the services herein in connection with the Project as stated to the sections to follow, with diligence and in accordance with the highest standards customarily obtained for such services in the State of Texas The COMPANY is to provide an Employee Assistance Program (EAP) for the City of Denton eligible participants to provide counseling on personal matters affecting their physical and emotional well being ARTICLE II SCOPE OF SERVICES The COMPANY shall perform the following services in a professional manner A To perform all those services set forth in COMPANY'S response to City's Request for Sealed Proposal (RFSP) attached hereto and made a part hereof as Exhibit "A" as if written word for word herein B To perform all those minimum requirement services set forth in CITY RFSP for Employee Assistance Program attached hereto and made a part hereof as Exhibit `B" as if written word for word herein C If there is any conflict between the terms of this agreement and the exhibits attached to this agreement the terms and conditions of this agreement will control over the terms and conditions of the attached exhibits ARTICLE III PERIOD OF SERVICE This Agreement shall be from ,Tan„arys iggg to December 311999 , (the "Initial Term") The agreement is renewable each year by agreement of the parties for up to three additional years by giving written notice at lease 30 days prior to the expiration of the term This Agreement may be terminated by either party pursuant to Article VIII ARTICLE IV COMPENSATION BILLING AND PAYMENT For and in consideration of the professional services to be performed by the COMPANY herein, the CITY agrees to pay, based on the cost estimate detail as set forth in Exhibit "C", which is attached hereto and incorporated herewith by reference Nothing contained in this article shall require the CITY to pay for any work which is unsatisfactory, as reasonably determined by the City Manager or his designee, or which is not submitted in compliance with the terms of this Agreement The CITY shall not be required to make any payments to the COMPANY when the COMPANY is in default under this Agreement It is specifically understood and agreed that the COMPANY shall not be authorized to undertake any work pursuant to this Agreement which would require additional payments by the CITY for any charge, expense, or reimbursement above the fee as stated, without first having obtained written authorization from the CITY ARTICLE V INDEPENDENT CONTRACTOR The COMPANY shall provide services to CITY as an independent contractor, not as an employee of the City COMPANY shall not have or claim any right arising from employee status ARTICLE VI ARBITRATION AND ALTERNATE DISPUTE RESOLUTION The parties may agree to settle any dispute under this Agreement by submitting the dispute to arbitration or other means of alternate dispute resolution such as mediation No arbitration or alternate dispute resolution ansing out of or relating to, this agreement involving one party's disagreement may include the other party to the disagreement without the other's approval ARTICLE VII RESPONSIBILITY FOR CLAIMS AND LIABILITIES Approval by the CITY shall not constitute nor be deemed a release of the responsibility and liability of the COMPANY, its employees, associates, agents, subcontractors and subconsultants for the competency of their work, nor shall such approval be deemed to be an assumption of such Page 2 responsibility by the City for any work by the COMPANY, its employees, subcontractors, agents and consultants ARTICLE VIII TERMINANTION A Notwithstanding any other provision of this Agreement, either party may terminate by giving thirty (30) days' advance written notice to the other party B This Agreement may be terminated in whole or in part in the event of either party substantially failing to fulfill its obligations under this Agreement No such termination will be affected unless the other party is given (1) written notice (delivered by certified mail, return receipt requested) of intent to terminate and setting forth the reasons specifying the non-performance, and not less than thirty (30) calendar days to cure the failure, and (2) an opportunity for consultation with the terminating party prior to the termination C If this agreement is terminated prior to completion of the term of this contract , the COMPANY shall immediately cease all services and shall render a final bill for services within thirty (30) days after the date of termination The City shall pay the COMPANY FOR services properly rendered and satisfactorily performed and for reimbursable expenses incurred prior to the date of termination, in accordance with Article IV "Compensation " The COMPANY shall turn over all documents prepared or furnished by COMPANY pursuant to this Agreement to the CITY on or before the date of termination, but may maintain copies of such documents for its use ARTICLE IX NOTICES All notices, communications, and reports required or permitted under this Agreement shall be personally delivered or mailed to the respective parties by depositing same in the United States mail at the address shown below, certified mail, return receipt requested unless otherwise specified herein Mailed notices shall be deemed communicated after three days from date of mailing TO COMPANY WAP Arm Rick Dielman 2525 Wallingwood Drive, Bldg Austin, Texas 78746 TO CITY CITY OF DENTON Arm Mike Jez Title City Manager 215 E McKinney Denton, Texas 76201 All notices shall be deemed effective upon receipt by the party to whom such notice is given or within three days of mailing Page 3 ARTICLE X INDEMNITY AGREEMENT The COMPANY shall indemnify and save and hold harmless the CITY and its officers, agents, and employees from and against any and all liability, claims, demands, damages, losses and expenses, including but not limited to court costs and reasonable attorney fees incurred by the CITY, and including without limitations damages for bodily and personal injury, death and property damage, resulting from the negligent acts or omissions of the COMPNAY or its officers, shareholders, agents, or employees in the execution, operation, or performance of this Agreement Nothing in this Agreement shall be construed to create a liability to any person who is not a party to this Agreement and nothing herein shall waive any of the party's defenses, both at law or equity, to any claim, cause of action or litigation filed by anyone not a party to this Agreement, including the defense of governmental immunity, which defense s are hereby expressly reserved ARTICLE XI INSURANCE During the performance of the Services under this Agreement, the COMPANY shall maintain the following insurance with a company licensed to do business in the State of Texas by the State Insurance Commission or any successor agency that has a rating with Best Rate Carriers of at least an A- or above A Comprehensive General Liability Insurance with bodily injury limits of not less than $1,000,000 00 for each occurrence and not less than $1,000,000 00 in the aggregate, and with property damage limits of not less than $200,000 00 for each occurrence and not less than $200,000 00 in the aggregate B Worker's Compensation Insurance in accordance with statutory requirements, and Employers' Liability Insurance with limits of not less than $500,000 00 for each accident C Professional Liability insurance of at lease three million dollars ($3,000,000 00) aggregate coverage and at least one million dollars ($1,000,000 00) incidental coverage D The COMPANY shall furnish insurance certificates or insurance policies at the CITY's request to evidence such coverages The insurance policies shall name the CITY as an additional insured on all such policies, and shall contain a provision that such insurance shall not be canceled or modified without thirty (30) days' prior written notice to CITY and COMPANY In such event, the COMPANY shall, prior to the effective date of the change or cancellation, serve substitute policies furnishing the same coverage ARTICLE XII ENTIRE AGREEMENT This Agreement consisting of _ I pages and three (3) exhibits constitutes the complete and exclusive statement of the terms of their agreements and supercedes all prior Page 4 contemporaneous offers, promises, representations, negotiations, discussions, communications and agreements which may have been made in connection with the subject matter hereof ARTICLE XIII SEVERABILITY If any provision of this Agreement is found or deemed by a court of competent jurisdiction to be invalid or unenforceable, it shall be considered severable from the remainder of this Agreement and shall not cause the remainder to be invalid or unenforceable In such event, the party shall reform this Agreement to replace such stricken provision with a valid and enforceable provision which comes as close as possible to expressing the intention of the stricken provision ARTICLE XIV COMPLIANCE WITH LAWS The COMPANY shall comply with all federal, state, local laws, rules, regulations, and ordinances applicable to the work covered hereunder as they may now read or hereinafter be amended ARTICLE XV DISCRIMINATION PROHIBITED In performing the services required hereunder, the COMPANY shall not discriminate against any person on the basis of race, color, religion, sex, national origin or ancestry, age, or physical handicap ARTICLE XVI PERSONNEL A The COMPANY represents that it has or will secure at its own expense all personnel required to perform all the services required under this Agreement Such personnel shall not be employees or officers of, or have an contractual relations with the city COMPANY shall inform the CITY of any conflict of interest or potential conflict of interest that may arse during the term of this Agreement B All services required hereunder will be performed by the COMPANY or under its supervision All personnel engaged in work shall be qualified and shall be authorized and permitted under state and local laws to perform such services Page 5 ARTICLE XVII ASSIGNABILITY The COMPANY shall not assign any interest in this Agreement and shall not transfer any interest in this Agreement (whether by assignment, novation or otherwise) without the prior written consent of the CITY except the company may assign this agreement to an affiliate without the consent of the CITY ARTICLE XVIII MODIFICATION No waiver or modification of this Agreement or of any covenant, condition, limitation herein contained shall be valid unless committed to writing and duly executed by the party to be charged therewith and no evidence of any waiver or modification shall be offered or received in evidence In any proceeding ansing between the parties hereto out of or affecting this Agreement, or the rights or obligations of the parties hereunder, unless such waiver or modification is in writing, duly executed, and, the parties further agree that the provisions of this section will not be waived unless as herein set forth ARTICLE XIX MISCELLANEOUS A The following exhibits are attached to and made a part of this Agreement 1 Exhibit "A" Response to City RFP, 2 Exhibit `B" City's Request for Proposal 3 Exhibit "C" Cost Schedule B Venue of any suit or cause of action under this Agreement shall lie exclusively in Denton County, Texas This Agreement shall be construed in accordance with the laws of the State of Texas C The captions of this Agreement are for informational purposes only and shall not in any way affect the substantive terms or conditions of this Agreement IN WITNESS HEREOF, the City of Denton, Texas has caused this Agreement to be executed by its duly authorized City Manager and COMPANY has executedthis Agreement through its duly authorized undersigned officer on this the /9-fb day of CITY OF DENTON, TEXAS Page 6 ATTEST JENNIFER WALTERS, CITY SECRETARY By OVED AS TO LEGAL FORM HERBERT L PROUTY, CITY ATTORNEY By / % WITNESS C \docs\k\epaplan k Worker's Name /6 fT •01 Page 7 w O Employee Assistance Program RFSP # 2277 DUE DATE: SEPTEMBER 29,1998 Request for Sealed Proposal TABLE OF CONTENTS Section A Policy Specifications „ Section B Background and General Information Section C Employee Assistance Program Proposal I Introduction 1 II Program Objectives 1 III Scope of Work 1 IV Minimum Requirements 2 V Preferences 6 VI Method of Selection 7 VII Terms and Conditions 7 VIII Content of Proposal 8 IX Proposal Submission and Requirements 9 Section D Attachments I Dependent Eligibility II City of Denton's EAP Policy III Employee Information IV Sample EAP Agreement Section A Policy Specifications CITY OF DENTON POLICY SPECIFICATIONS Policy Number Policyholder City of Denton Effective Date January 1, 1999 Policy Anniversaries January 1, 1999 and the same day of each subsequent year Premium Due Dates The Effective Date thereafter and the 1" day of each month Currency United States Dollars Premium Rates Cost per employee/participant $ Section B Background and General Information BACK GROUND AND GENERAL INFORMATION The City of Denton is a city of 70,000 population and was incorporated in 1866 Denton is located approximately 40 miles north of Dallas and Fort Worth It sits at the apex of a triangle that covers the Dallas -Fort Worth metropolitan area Although it benefits from the forward thrust and continuous expansion of the largest Consolidated Metropolitan Statistical Area in the State, Denton and its economy stand proudly independent The City of Denton has a work force of approximately 950 regular full-time and part-time employees The City of Denton is a local government agency, operated and funded on an October 1 to September 30 basis, should a lack of funding necessitate termination of the Contract City reserves the right to terminate immediately without penalty or any further obligation The City currently purchases group health insurance for employees on a fully insured basis from Hams Methodist Health Plan In addition the City arranges coverage for eligible dependents, retirees and COBRA participants on the City's group health plan at their own expense This is the first year for an Employee Assistance Plan to be offered by the City of Denton Assignment The successful provider shall not sell assign, transfer or convey this contract in whole or in part, without prior written consent of the purchasing agent rii Section C Employee Assistance Program Proposal City of Denton Employee Assistance Program (EAP) Request for Sealed Proposal INTRODUCTION Recognizing that employee personal problems, pressures, and stresses can adversely affect job performance, attendance, and health, the City has established an Employee Assistance Program (EAP) to provide professional and confidential assistance to employees and their dependents While the City wishes to maintain optimal employee performance, it does not want to be involved in their personal lives The City desires to contract with a private organization (hereinafter, provider) to operate the EAP for twelve (12) months or longer The Contract term may then be subject to re- negotiation and renewal depending upon performance, participation, cost and availability of funds IL PROGRAM OBJECTIVES The objectives of the City's EAP are to A Provide employees, dependents, COBRA participants, and retirees with confidential, professional counseling on personal matters affecting their physical and emotional well being The services would include, but are not limited to • Substance abuse • Mental and Emotional Crisis • Financial Burdens • Marital and family problems • Work related stress and vocational problems • Health related problems • Other distractive concerns that affect job performance or personal well being B Improve work performance, retain valuable employees and enhance the work - home environment III SCOPE OF WORK A The participants of the group shall include all regular full-time and part-time employees, their dependents, COBRA Participants and retirees Presently, there are about 950 employees, 23 retirees, and 22 COBRA participants B Dependents under the EAP are those persons as defined by the City of Denton's Health Program (see attachment 1) C Provide services as stated under minimum requirements (section IV) IV MINIMUM REQUIREMENTS The purpose of this section is to determine eligibility for those submitting proposals who have the qualifications (minimum level of acceptability) to be considered for future award of said proposal A The prospective provider proposing to develop and operate the EAP must have demonstrated experience with similar programs Provider personnel must have the education and other credentials relevant to EAP's Counselors must (1) be licensed by the Texas Board of Examiners of Professional Counselors, (2) must fall under the rule of Medical Confidentiality, (3) must have a stand alone license (cannot be practicing under someone else's license or group license) and (4) must renew state license annually B The responsibility of the provider under the proposed agreement will be to operate an EAP to include the following components and services Components The provider agrees to provide all EAP and Utilization Management (UM) services for the City of Denton employees and their dependents, COBRA participants, and retirees as described below Telephone Resource Center (1) Trained masters level telephone counselor's that are available 24 hours a day, 365 days a year Automated attendants will not be acceptable (2) Counselors with the ability to fluently speak and understand English and Spanish are required (3) Employees and their families must be able to access the telephone resource center as often as necessary (no limit) b Assistance Centers (1) There must be access to an Assistance Center within 15 miles of Denton's city limits (Preferably in Denton City limits ) (2) Counselors must provide an assessment and treatment plan during the initial interview session EAP Installation and Training The provider must coordinate the learning process by providing a program orientation, and training the essential staff as determined by the City of Denton d Formal Management Referral (1) The provider must offer Formal Management Referrals (FMR) This benefit would allow positive intervention by the supervisor with employees to confront unacceptable workplace behaviors (2) Essential staff must be notified of attendanc of referred employees/participants (3) Essential staff must be notified of employee/participant icipation of prescribed counseling program e Critical Incident Debriefing Critical incident debriefing must be included in the services when serious accidents or traumatic events occur Counselors must be dispatched to the worksite of the affected employees within twenty-four (24) hours f Free Ride Program The provider must be able to provide a Free Ride Program In the event a participant is impaired by alcohol or drugs, this program would enable them to call a cab and be reimbursed by the provider for the cab fee The process would be simple and confidential g Management Reports The provider must supply the City of Denton with quarterly and annual results of the EAP activities with management reports The reports must be confidential and must not contain any information that would identify a participant personally It Program and Wellness Promotion (1) The provider would be required to provide the employees, retirees, and COBRA participants of the City of Denton with communication about the EAP (2) If requested, the provider would need to have a representative available for committee meetings (city council, employee insurance committee, wellness committee, executive committee, etc) (3) The provider must have the resources to supply the City of Denton or participants with brochures, wallet cards, payroll flyers, articles for the city newspaper, posters, and educational workshops 3 (4) The provider must be able to present up to 6 workshops per fiscal year (Oct -Sept ) (45-60 minutes each) on wellness issues, including, but not limited to, the following • Dealing with Change • Balancing Work and Home • Kids and Drugs • Eldercare • Single parenting • Communicating with Teenagers • Family Communications • Stress Management • Drugs at Work • Home Budgeting • Parenting • Childcare Account Management (1) The provider will assign a staff member to provide services and coordinate with the City of Denton program Administrator (2) The provider must adhere to the City of Denton EAP Policy #107 00 (Attachment II) (3) The provider should resolve account issues within 60 days i Insurance Requirements The provider must carry professional liability insurance of $3,000,000 00 aggregate coverage and $1,000,000 00 incidental coverage 2 Services a Counseling Sessions (1) Eligible participants would be allowed up to 5 office visits each per City of Denton fiscal year (October through September) Telephone consultations would not be counted toward the 5 office visits (2) The provider will provide assessment and short-term problem solving sessions to employees, their dependents, COBRA Participants, and retirees Efforts will be made to resolve client concerns within the number of contracted visits 4 (3) The provider must be able to control overall health claims This option would allow participants to contact the provider before receiving outpatient behavioral health services (4) The provider must have the ability, when necessary, to provide guided referrals in the best treatment options and achieve definite cost savings Criteria used when guiding referrals include treatment specialties, therapeutic techniques, nearness to clients, client preferences, and the provider's eligibility for client payment terms b Staffing Requirements (1) Provider must have master's level counselors available 24 hours a day, 365 days a year (2) Provider must have a counselor qualified as a Substance Abuse Professional (SAP) defined by the Department of Transportation (DOT) as " a licensed physician (medical Doctor or Doctor of Osteopathy), or a licensed or certified psychologist, social worker, or employee assistance professional, or an addiction counselor (certified by the National Association of Alcoholism and Drug Abuse Counselors Certification Commission or by the International Certified Reciprocity Consortium/Alcohol and other Drug Abuse) All must have knowledge of and clinical experience in the diagnosis and treatment of Alcohol and Controlled Substances related disorders " c Testing Requirements The provider must be able to assess clients at all levels of care The following applicable test(s) are a mandatory requirement and must be conducted at no additional fee • Multidimensional Assessment of Functioning Profile • Clinical Multiaxial Inventory — II • Sixteen Personality Questionnaire • Myers -Beggs Type Indicator • Adolescent Personality Inventory • Life Styles Inventory • Depression Inventory • Strong Interest Inventory • Alcohol Use Inventory • Multiphasic Personality Inventory — 2 • Substance Abuse Subtle Screening Inventory 5 d Coordination with Health Plan The EAP Program must coordinate with the City of Denton health insurance program If referral for additional services is needed, referrals by the EAP provider will be to a network health provider hospital or practitioner pre -approved by the network health plan e Administer any COBRA notification to terminated employees C Provider must meet criteria established by the National Committee for Quality Assurance (NCQA) D In addition to the foregoing, the provider shall comply with the terms and provisions set out in the City of Denton RFSP dated on or about September 10, 1998, and the response of the provider thereto In the case of any discrepancy, the terms of this RFSP shall override the Service Agreement and the response thereto V PREFERENCES A Legal Consultation and Referral 1 Preference will be given the providers offering legal consultation and referral to the employees, their dependents, COBRA Participants, and retirees There must be an established network of attorneys in private practice experienced in a variety of legal issues such as divorce settlements, tenants rights, wills, estates, and bankruptcy 2 If legal services go beyond the initial consultation, a participant may choose to retain the attorney at a 25% discount B Related Experience Preference will be given to the prospective providers able to demonstrate ability to service public agencies C Dependent and Eldercare Preference will be given to the prospective providers able to offer help in a variety of special, professional, services in the area of childcare and eldercare to provide much needed benefits for working parents and caregivers D Free Ride Program Preference will be given to prospective providers that actually coordinate free rides 6 E Local Offices Preference will be given to prospective providers with offices located within Denton City limits F Accessibility for Mobility, Hearing, and Mentally Impaired Preference will be given to prospective providers who have the ability to accommodate persons who have mobility, hearing, and/or mental impairment G Teen Help Line Preference will be given to prospective providers with a toll free 24-hour teen help line staffed with trained counselors experienced in adolescent issues H Pre -Retirement Counseling Preference will be given to prospective providers willing to conduct pre - retirement counseling VI METHOD OF SELECTION Proposals will be reviewed by the Director of Human Resources and/or designee and/or selected managers of the City of Denton Award of the proposal will be subject to compliance with minimum requirements and pricing structure and given to the provider that most accurately meets the selection criteria Interviews or site visits may be requested VII. TERMS AND CONDITIONS 1 Extension If the provider has performed in a manner satisfactory to the City of Denton, the City Manager or his designated representative may extend the contract by one-year periods for up to three (3) additional years beginning at the conclusion of the initial one-year contract by signing of an extension agreement Preference will be given to a provider with any rate guarantees not to exceed 25% overall 2 Termination The contract shall be subject to termination under any of the following conditions a Notwithstanding any other provision of this Agreement, either party may terminate by giving ninety (90) days' advance notice to the other patty b This Agreement may be terminated in whole or in part in the event of either party substantially failing to fulfill its obligation under this agreement No such termination will be affected unless the 7 return receipt requested) of intent to terminate and setting forth the reasons specifying the non-performance, and not less than thirty (30) calendar days to cure the failure, and (2) an opportunity for consultation with the terminating party prior to termination If the Agreement is terminated prior to completion of the services to be provided hereunder, the Provider shall immediately cease all services and shall render a final bill for services within thirty (30) days after the date of termination The City shall pay the Provider for all services properly rendered and satisfactorily performed and for reimbursable expenses to termination incurred prior to the date of termination Should the City subsequently contract with a new Provider for the continuation of services, the Provider shall turn over all documents prepared or furnished by the Provider pursuant to ttus Agreement to the City on or before the date of termination, but may maintain copies of such documents for its use VIH CONTENT OF PROPOSAL The proposal shall be complete and concise in description, clearly organized and presented in written form The content should reflect the applicant's understanding of the stated purpose of the project, background conditions, and include specific information covering Section IV and the items outlined below The information should be presented in the same order as listed in this proposal A Program and Services What is your toll -free number and what are your hours of operation? Please provide sample copies of the educational and promotional materials you have successfully used with your clients Please provide samples of your standard quarterly and annual reports 4 Describe how you would coordinate the EAP services with the mental health benefits provided by the City of Denton Health Plan B Project Management and Staff Indicate the number of licensed counselors on your staff 2 Describe the credentials, qualifications, and pertinent experience of staff members to be assigned to this project Describe the selection process for your providers Give the name, title, and telephone number of the person to be designated as the principal contact C Experience I Please provide a brief history of your organization, including any financial information and relationships with a parent company or holding company 2 Detail what you see as your company's strengths State specifically what differentiates you from your competitors 3 Provide the names of at least 5 current clients that may be contacted during the RFSP process 4 Please disclose any complaints that have been brought against the company and describe the outcome IX. PROPOSAL SUBMISSION AND REQUIREMENTS A Deadline Proposals must be received no later than September 29, 1998, by 2 00 p in , 5 copies must be submitted to City of Denton Purchasing Department Texas Street Denton, Texas 76205 9 Section D Attachments Attachment I Dependent Eligibility Dependent Eligibility Based on Health Insurance Eligibility Criteria Emplovees are eligible for enrollment based upon the eligibility guidelines of the employer Dependents of employees are eligible for enrollment if they meet one of the following criteria • Spouse of an employee and not legally separated or divorced from the employee, • Natural child, stepchild, foster or adopted child of an employee who retains legal custody of the child, or pursuant to a court decree, is designated as the parent responsible for the health care costs of such child • Children of unmarred dependents if those children are Dependents of the participant for federal income tax purposes A child is no longer eligible for benefits when the child reaches nineteen (19) year of age, marries, or becomes financially independent of the Subscriber, except under the following conditions • The child is unmarred and is mentally or physically incapable of retaining employment, • The child attends an accredited institution of higher leaming on a full-time basis (usually 12 hours), is unmamed, is not employed on a full-time basis, is continuously and chiefly dependent on the employee and has not attained twenty-five (25) year of age (unless the company has stipulated otherwise) Newborns, Adopted Children Newborn children are covered by Hams Methodist Health Plan for thirty-one days (31) following birth but must be enrolled by the parent (Subscnber/Employee) within this time period for coverage to continue Newly adopted children are covered as if they were newborn children except the thirty- one (31) day grace period for submission of an application shall commence on the earlier of the date upon which such child commences residence with the Subscriber or when the adoption becomes legal Attachment II City of Denton's EAP Policy (107 10) CITY OF DENTON PAGE 1 OF J SECTION HUMAN RESOURCES 011(hu l l v b REFERENCE NUMBER 107 10 SUBJECT EMPLOYEE BENEFITS AND SERVICES INITIAL EFFECTIVE DATE 06/20/89 11 TITLE EMPLOYEE ASSISTANCE PROGRAM POLICY STATEMENT LAST REVISION DATE It is the policy of the City of Denton to provide counseling, resources, assistance and other support to employees and their dependents, retirees, and COBRA participants who may be experiencing on- or off - the -job, personal difficulties that may be affecting their work performance, work productivity, or ability adversely It is recognized that problems not directly related to an employee's job duties and responsibilities can have a negative effect on that person's lob performance and may contribute to health problems In some situations neither the efforts of the employee nor the supervisor have the desired effect of resolving the employee's performance problem or unsatisfactory performance This situation could persist over a period of tune, either constantly or intermittently In those cases, it is the purpose of the Employee Assistance Program to provide counseling and assistance to help the employee resolve their problem It is the goal of the City of Denton to assist employees in seeking recourse to deal constructively with personal or behavioral problems that have or could adversely affect lob performance, job productivity, or quality of life This applies whether the problem is one of physical illness, mental or emotional distress, marital or family discord, alcoholism, drug use of abuse/addiction, legal matters, financial difficulties, or other concerns The Employee Assistance Program is available to all full-time and part-time employees, their unmediate families and dependents, COBRA participants and dependents, and retirees and dependents ADMINISTRATIVE PROCEDURES GENERAL The purpose of the Employee Assistance Program is to assist eligible participants employees to identify on- or off -the -job personal or behavioral problems that are adversely impacting their work performance, work productivity, or ability to identify and locate appropriate medical, emotional, physical, financial, legal, or other appropriate res empleyee (or family/dependent) in dealing with the problem term positive solution to the problem HR/POLICY/107 10 ources, and to assist the participant in a constructive fashion for a long- PAGE 2 OF 1 POLICY/ADMINISTRATIVE PROCEDURE/ADMINISTRATIVE DIRECTIVE (Continued) LE EMPLOYEE ASSISTANCE PROGRAM POLICY REFERENCE NUMBER 107 10 In most cases, the participant employee will overcome such personal problems independentiv and the impact on the job will be negligible In other instances, normal supervisory assistance may serve either as motivation or guidance by which such problems can be resolved so that the employee's job performance will return to an acceptable level A Referral When an adverse behavioral problem or unusual lob performance problem arises, the employee may be referred to the program by his/her supervisor Employees may independently seek assistance without supervisory referral B Confidentiality Employees, COBRA participants, retirees, and/or dependents seeking assistance through the Employee Assistance Program are assured that reasonable efforts will be made to provide the services within strict principles of confidentiality The official personnel record of any employee will not include information concerning an employee's personal or behavioral problem except as it might apply to specific behaviors that relate to lob performance and/or disciplinary actions because of violations of City policies, procedures, rules, etc All EAP records will be kept under separate security arrangements in the Human Resources Department and separate from the employee's official personnel files The City will comply with all applicable federal, state, and local law regarding the release of records C Use of Vacation, Sick Leave, and Other Leaves of Absence An employee participating in the EAP may request the use of any accrued sick leave or vacation to continue receiving pay an benefits while involved in a program Employees who have insufficient accruals of sick leave or vacation may request a leave of absence without pay The use of vacation, sick leave, or a leave of absence without pay will be granted in accordance with established policy giving consideration to the nature of the request and the needs of the department and City organization It is the employee's responsibility during a leave without pay to pay any life, health, and disability insurance premiums or other deductions that normally are deducted from the employee's pay check during participation in the EAP D Job Performance/Disciplinary Action Participation in an EAP Program will not substitute for improved job performance, job HR/POLICY/107 10 PAGE 3 OF 4 POLICY/ADMINISTRATIVE PROCEDURE/ADMINISTRATIVE DIRECTIVE (Continued) ET11 LE EMPLOYEE ASSISTANCE PROGRAM POLICY REFERENCE NUMBER 107 10 productivity, ability, or meeting established job standards defined by the department Should an employee's performance remain at an unacceptable level or not improve within the time frames established by the supervisor, an employee may still be subject to disciplinary action up to and including termination E Consideration for Other Employment Opportunities The fact that an employee is participating in an EAP Program will not be used as a factor in a decision to deny a promotional opportunity However, continued employment or promotional consideration will be dependent upon current satisfactory performance in the current position and the established qualifications and selection criteria being used as the basis for a promotional position Employees participating in an EAP Program may compete for open positions based upon their qualifications for the position, without consideration, either favorable or unfavorable, as a result of involvement in the EAP Program II PROCEDURES AND GUIDELINES IN USING THE EMPLOYEE ASSISTANCE PROGRAM A To request assistance, an eligible participant employee, stipers,iser, or family,ldepeaden member may telephone or visit the City's Human Resources Department B Supervisors should use the EAP to assist and motivate the employee to take corrective action for an on- or off -the -job personal problem that is affecting job performance, job productivity, or ability adversely Since variations in lob performance, absenteeism, or tardiness are more apparent that their causes, the role of the supervisor is to identify the specific job performance problem(s) only and not diagnose their personal problem(s) of the employee It is very important for the supervisor to document the specific behavior the employee is demonstrating (i a difficulty in motor functions, slurred speech, stumbling, glassy eyes, odor on the breath, patterns of absenteeism or tardiness, specific job related usability to meet established performance standards, etc ) C Eligible participants An employee may request, accept, or refuse services from the EAP However, it must be clearly communicated to the employee that refusal to accept a supervisor directed referral to the EAP places the responsibility to correct any performance problem or other on-the-job related difficulty directly on the employee Employees who are given notice of poor job performance must bring their performance back to an acceptable standard or they will be subject to a written agreement made with their supervisor, disciplinary action, or both, for unsatisfactory performance, regardless of their level of involvement in the EAP HR/POLICY/107 10 PAGE 4 OF 4 POLICY/ADMINISTRATIVE PROCEDURE/ADMINISTRATIVE DIRECTIVE (Continued) TITLE EMPLOYEE ASSISTANCE PROGRAM POLICY REFERENCE NUMBER 10710 7 D Payment for Services Eligible participants Employees requiring in -patient or out -patient substance abuse or other treatment are responsible for arranging for the payment of all costs associated with those activities Some costs may be funded through available health insurance coverage The affected department may choose to assist the employee with a portion of the financial aspects of a particular program Payment for services by a department will be handled on a case -by -case basis with consideration being given to the employee's cooperation in recognizing and dealing with the problem in a constructive manner, compliance with the professional (psychologist, psychiatrist, etc ) therapy and counseling directions and prescriptions in order to address and correct the problem HR/POLICY/107 10 Attachment III Employee Information Average Age of Regular Full-time and Regular Part-time Employees By Gender by Job Family As of September 3, 1998 Job Family Female Male All by Ink I:nmtl Executive 4692 4650 4661 Professional 3684 3904 3777 Mgt/Supv 4126 4427 4352 Tech/Para 3879 3915 3907 Office/Clerical 4065 4012 4061 Service/Maint 35 18 3860 3841 Fire 0 4073 4073 Police 3352 3658 3637 All by Gender 3913 3943 3934 Please refer to attached detail list for information on number of employees in each lob family and marital status J 1 1 1 IQI IA'IMINIWlilI01 Im i 1 1 1 N 1 1 1 1 I 1♦( 1 1 1 � I � 1¢Iwlml blolQlo llplml Ilq n I iWigiN� Q3dIQ1dlNINI IRt N I f Y> 1¢ 1 1 I 1 I 1 1 W 1 W 1 11 t t 1 N 1 I I fa171 I A I 1 1 1 1 1 Ia1Q1 1 Y 1 I 1 I I X I I I a I j 1 I I 1 I 1 Im1 1 1 1Of NY No O1 NI 4w I ONlw 1 1 m f 11 1 I I t( I I I I 1 W 1 a I I I I 1 f f I 1 W 1 Y i (•L I I 1 1 t t 1 1 1 W 1 W 1 I A 1 1 1 1 I 1 I am (? 1 1 Y 1 1 I t I 1 I a I 1 1 I I 1 I r 1 A 1 I 1 1 1 1 1 I 1 F 1 Iml Iml W:niW i101NInINIQ m 1 1¢IWlml �Y�INIQIIQ1nIP�l > I 1aIciIN1 d1Q1Q1a(fAfANIN1OJ m I J 1 W 1 4 1 1 1 I 1 ( ( I 1 J 1> 1¢ I I A I I 1 1 1 1 m I QtWIWI 1 Y 1 1 I V1 1 4! a 1 1 t I I 1 f 1 w 1 I r 1 1 1 t! 1 I f 1 I I 1 1 1 1 1 1 1 1 11 r Y I I t I 1 1 1 1 1 1 1 1 1 1 1 11 7 I 1 1( 1 I I 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A J -_.----- P i 3 J OODpp^00^ppr^pO0000p0^^00^Oar'a0^OOpP000^00^a000^00«D W 3 W N MRIOWhmmO^Nos+rm WnmmOsN MdNWnmdiq+�NNdNtlYl�mmO_NNRNmnmmO-Nm m NpmWWWWWWWWWWWWWhhhhnnnnnMgOMmmmm#Wmmmmmmmmmmmm000p O WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWmWWWWWWWWWWWWnnhh N ^Y NO Ntl mOm+^NNPmnmNmNN N dNmNmNnNmphNYtltlnmmm n ONNNOiN0NMNNNNaDr«`m N «qOq^-NONNNNON-^.-p« N.-N«hmQO0000-0ON000 0 ^pg0000^opdp«o^oogo0 4 r � SSSNNif(lillSmNSSSNmpti SNOmmSSaaiN a[SSNiaNmiSVla SaaiiiNiaNiNiV)SNaiNmim N nWWNNmmAnbmnN^r-m ndmnNmYp[�yNmNN N1'xQN^NCIN NmOmNONQnmOmmmm^-ohm#NNnmNmm m pl0 mm pip tlrimONmNmmIpQN^Npm�+QmNmNN^ttl000mOnmNQNmnmOOmNmmnNmNmNNNmONmmN N^m#mn NNNmpmq NOmmY�aNm^m NlK tl�ptlONONn«N«ON^m NgNNnmQNNnhmNQmNN# T mWNm O ^C.N N NNmngaNNNNQN Wfp-re[QMNNmhmQNmOm-nhNNO�NmmNm^OCImmNQNnOmNQpNO W 4 m«NmNtlmMaONmNOgtl^mN^mplmom vo pp«Nm^-N+NQ.-ONNNQmNNQNnOhIpgO0001pp� mm NNONNNMN#NNOtltlNNWNNNNNtlJNNNQIQ{'ji"lNNNNNNNQNONNtltl#tlNN C1N Q#NNNNNNNNNN W--------- 00.-0«adp ----- q-------- a---^^..a«..^o W J Og000gQqd^^O^aw«+-000O On -a g0000041"g00000�«qb0^00«p«OOOOObpbgO000pq«� W LL N mp10-NN'QMOhmmO«NNQNNnmpl q'+NNONmMPSNO^NNQNphmmO^NNQtltNnmmOrNNYNNnm'iNa+- OW NmnnnnA}.Nnnnmmmmmmmmmooplm pimmmmq�mp00000gOg0^--+++-^---NNNNNNNNNNNN hnnnhnriM rii-nnn hf•-hMnnnn btwriNnnn nt+hhmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm w m g w Y N N w Nno-oa k W�nmm�n s t4aamnm pYp«�O J a 1.~. $mN9i7 pi ¢ 0�1%nNmN�O a Nm-mo« � 1yYD NnmO W Wommna 4 y'Y NOnN W 00--- CIVIC J 1>7�M0 S i e J «DIY VIM OOOYi � w 7 4N {L 1 p m�mmmom a� �L a Attachment IV Sample EAP Agreement PROFESSIONAL SERVICES AGREEMENT FOR EMPLOYEE ASSISTANCE PROGRAM PLAN STATE OF TEXAS COUNTY OF DENTON THIS AGREEMENT is made and entered into as of the day of 19_, by and between the City of Denton, A Texas Municipal Corporation, with its principal office at 215 E McKinney Street, Denton, Denton County, Texas 76201, (hereinafter sometimes referred to as "CITY") and located at hereinafter called the ("COMPANY") acting herein, by and through their duly authorized representative WITNESSETH, that in consideration of the covenants and agreements herein contained, the parties hereto do mutually agree as follows ARTICLE I EMPLOYMENT The CITY hereby contracts with COMPANY, as an independent contractor, and the COMPANY hereby agrees to perform the services herein in connection with the Project as stated in the sections to follow, with diligence and in accordance with the highest standards customarily obtained for such services in the State of Texas The COMPANY is to provide an Employee Assistance Program (EAP) for the City of Denton emploYees, retirees, or those active in COBRA who are eligible to provide counseling for participants on personal matters affecting their physical and emotional well being ARTICLE II SCOPE OF SERVICES The COMPANY shall perform the following services in a professional manner A To perform all those services set forth in COMPANY'S response to City's Request for Sealed Proposal (RFSP) attached hereto and made a part hereof as Exhibit "A" as if written word for word herein B To perform all those services set forth in CITY RFSP for Employee Assistance Program attached hereto and made a part hereof as Exhibit `B" as if written word for word herein C If there is any conflict between the terms of this agreement and the exhibits attached to this agreement the terms and conditions of this agreement will control over the terms and conditions of the attached exhibits ARTICLE III PERIOD OF SERVICE This Agreement shall be from to , (the "Initial Term") The agreement is renewable each year by agreement of the parties for up to three additional years by signing an extension agreement each year This Agreement may be terminated by either party pursuant to Article VIII ARTICLE IV COMPENSATION BILLING AND PAYMENT For and in consideration of the professional services to be performed by the COMPANY herein, the CITY agrees to pay, based on the cost estimate detail as set forth in Exhibit "C", which is attached hereto and incorporated herewith by reference Nothing contained in this article shall require the CITY to pay for any work which is unsatisfactory, as reasonably determined by the City Manager or his designee, or which is not submitted in compliance with the terms of this Agreement The CITY shall not be required to make any payments to the COMPANY when the COMPANY is in default under this Agreement It is specifically understood and agreed that the COMPANY shall not be authorized to undertake any work pursuant to this Agreement which would require additional payments by the CITY for any charge, expense, or reimbursement above the fee as stated, without first having obtained written authorization from the CITY ARTICLE V INDEPENDENT CONTRACTOR The COMPANY shall provide services to CITY as an independent contractor, not as an employee of the City COMPANY shall not have or claim any right ansing from employee status ARTICLE VI ARBITRATION AND ALTERNATE DISPUTE RESOLUTION The parties may agree to settle any dispute under this Agreement by submitting the dispute to arbitration or other means of alternate dispute resolution such as mediation No arbitration or alternate dispute resolution arising out of or relating to, this agreement involving one parry's disagreement may include the other parry to the disagreement without the other's approval ARTICLE VII RESPONSIBILITY FOR CLAIMS AND LIABILITIES Approval by the CITY shall not constitute nor be deemed a release of the responsibility and liability of the COMPANY, its employees, associates, agents, subcontractors and subconsultants for the competency of their work, nor shall such approval be deemed to be an assumption of such Page 2 responsibility by the City for any work by the COMPANY, its employees, subcontractors, agents and consultants ARTICLE VIII TERMINANTION A Notwithstanding any other provision of this Agreement, either party may terminate by giving thirty (30) days' advance written notice to the other patty B This Agreement may be terminated in whole or in part in the event of either party substantially failing to fulfill its obligations under this Agreement No such termination will be affected unless the other party is given (1) written notice (delivered by certified mail, return receipt requested) of intent to terminate and setting forth the reasons specifying the non-performance, and not less than thirty (30) calendar days to cure the failure, and (2) an opportunity for consultation with the terminating party prior to the termination C If this agreement is terminated prior to completion of the term of this contract , the COMPANY shall immediately cease all services and shall render a final bill for services within thirty (30) days after the date of termination The City shall pay the COMPANY FOR services properly rendered and satisfactorily performed and for reimbursable expenses incurred prior to the date of termination, in accordance with Article IV "Compensation " The COMPANY shall turn over all documents prepared or furnished by COMPANY pursuant to this Agreement to the CITY on or before the date of termination, but may maintain copies of such documents for its use ARTICLE IX NOTICES All notices, communications, and reports required or permitted under this Agreement shall be personally delivered or mailed to the respective parties by depositing same in the United States mail at the address shown below, certified mail, return receipt requested unless otherwise specified herein Mailed notices shall be deemed communicated as of three days mailing TO COMPANY Attn TO CITY CITY OF DENTON Attn Mike Jez Title City Manager 215 E McKinney Denton, Texas 76201 All notices shall be deemed effective upon receipt by the party to whom such notice is given or within three days mailing Page 3 ARTICLE X INDEMNITY AGREEMENT The COMPANY shall indemnify and save and hold harmless the CITY and its officers, agents, and employees from and against any and all liability, claims, demands, damages, losses and expenses, including but not limited to court costs and reasonable attorney fees incurred by the CITY, and including without limitations damages for bodily and personal injury, death and property damage, resulting from the negligent acts or omissions of the COMPNAY or its officers, shareholders, agents, or employees in the execution, operation, or performance of this Agreement Nothing in this Agreement shall be construed to create a liability to any person who is not a party to this Agreement and nothing herein shall waive any of the parry's defenses, both at law or equity, to any claim, cause of action or litigation filed by anyone not a party to this Agreement, including the defense of governmental immunity, which defense s are hereby expressly reserved ARTICLE XI INSURANCE During the performance of the Services under this Agreement, the COMPANY shall maintain the following insurance with a company licensed to do business in the State of Texas by the State Insurance Commission or any successor agency that has a rating with Best Rate Carvers of at least an A- or above A Comprehensive General Liability Insurance with bodily injury limits of not less than $1,000,000 00 for each occurrence and not less than $1,000,000 00 in the aggregate, and with property damage limits of not less than $200,000 00 for each occurrence and not less than $200,000 00 in the aggregate B Automobile Liability Insurance with bodily injury limits of not less than $1,000,000 00 for each person and not less than $1,000,000 00 for each accident, and with property damage limits of not less than $200,000 00 for each accident C Worker's Compensation Insurance in accordance with statutory requirements, and Employers' Liability Insurance with limits of not less than $500,000 00 for each accident D Professional Liability insurance of at lease three million dollars ($3,000,000 00) aggregate coverage and at least one million dollars ($1,000,000 00) incidental coverage E The COMPANY shall furnish insurance certificates or insurance policies at the CITY's request to evidence such coverages The insurance policies shall name the CITY as an additional insured on all such policies, and shall contain a provision that such insurance shall not be canceled or modified without thirty (30) days' prior written notice to CITY and COMPANY In such event, the COMPANY shall, prior to the effective date of the change or cancellation, serve substitute policies furnishing the same coverage Page 4 This Agreement consisting of pages and three (3) exhibits constitutes the complete and exclusive statement of the terms of their agreements and supercedes all prior contemporaneous offers, promises, representations, negotiations, discussions, communications and agreements which may have been made in connection with the subject matter hereof ARTICLE XIII SEVERABILITY If any provision of this Agreement is found or deemed by a court of competent lunsdiction to be invalid or unenforceable, it shall be considered severable from the remainder of this Agreement and shall not cause the remainder to be invalid or unenforceable In such event, the party shall reform this Agreement to replace such stricken provision with a valid and enforceable provision which comes as close as possible to expressing the intention of the stricken provision ARTICLE XIV COMPLIANCE WITH LAWS The COMPANY shall comply with all federal, state, local laws, rules, regulations, and ordinances applicable to the work covered hereunder as they may now read or hereinafter be amended ARTICLE XV DISCRIMINATION PROHIBITED In performing the services required hereunder, the COMPANY shall not discriminate against any person on the basis of race, color, religion, sex, national origin or ancestry, age, or physical handicap ARTICLE XVI PERSONNEL A The COMPANY represents that it has or will secure at its own expense all personnel required to perform all the services required under this Agreement Such personnel shall not be employees or officers of, or have an contractual relations with the city COMPANY shall inform the CITY of any conflict of interest or potential conflict of interest that may anse during the term of this Agreement B All services required hereunder will be performed by the COMPANY or under its supervision All personnel engaged in work shall be qualified and shall be authorized and permitted under state and local laws to perform such services Page 5 ARTICLE XVII ASSIGNABILITY The COMPANY shall not assign any interest in this Agreement and shall not transfer any interest in this Agreement (whether by assignment, novation or otherwise) without the prior written consent of the CITY except the company may assign this agreement to an affiliate without the consent of the CITY ARTICLE XVIII MODIFICATION No waiver or modification of this Agreement or of any covenant, condition, limitation herein contained shall be valid unless in writing and duly executed by the party to be charged therewith and no evidence of any waiver or modification shall be offered or received in evidence in any proceeding ansing between the parties hereto out of or affecting this Agreement, or the rights or obligations of the parties hereunder, and unless such waiver or modification is in writing, duly executed, and, the parties further agree that the provisions of this section will not be waived unless as herein set forth ARTICLE XIX MISCELLANEOUS A The following exhibits are attached to and made a part of this Agreement 1 Exhibit "A" Response to City RFP, 2 Exhibit "B" City's Request for Proposal 3 Exhibit "C" Cost Schedule B Venue of any suit or cause of action under this Agreement shall lie exclusively in Denton County, Texas This Agreement shall be construed in accordance with the laws of the State of Texas C The captions of this Agreement are for informational purposes only and shall not in any way affect the substantive terms or conditions of this Agreement IN WITNESS HEREOF, the City of Denton, Texas has caused this Agreement to be executed by its duly authorized City Manager and COMPANY has executed this Agreement through its duly authorized undersigned officer on this the day of , 19_ CITY OF DENTON, TEXAS Mike Jez, City Manager Page 6 ATTEST JENNIFER WALTERS, CITY SECRETARY `-M APPROVED AS TO LEGAL FORM HERBERT L PROUTY, CITY ATTORNEY QI WITNESS C \docs\k\epaplan k By _ Name Title Page 7 City of Denton, Texas - Purchasing Department September 24,1998 Attn Ms Carla Romme Texas Street Denton, Texas 76205 Dear Ms Romme Please allow this letter of transmittal to serve as notification that Workers Assistance Program, Inc (WAP) has received and reviewed the City of Denton's Request for Sealed Proposal (RFSP) No 2277 We appreciate the opportunity to respond to the City's RFSP for EAP services and agree to and will comply with all terms, conditions and specifications set forth In order to best serve the needs of the City of Denton and its employees, WAP will be flexible in all areas of service to be provided WAP is a nonprofit private corporation registered in the State of Texas Our EAP Division has 28 staff members dedicated to providing top-quahty customer service We have 12 affiliate offices in Denton, 32 in Dallas, and 18 in Fort Worth With over twenty years of uninterrupted continuity as EAP specialists and innovators, WAP is one of the oldest and most respected freestanding providers of EAP services in the nation As an independent agency with no ties to treatment or insurance, we can guarantee services free from any conflict of interest WAP is committed to meeting the needs of the organizations and people we serve WAP is uniquely qualified to service the City of Denton's employee assistance program Our history serving a public workplace culture is unduplicated in Texas WAP has over twenty one years experience serving a rich variety of Texas employers including 65 state agencies We have programs with 95 public employers and are particularly pleased to mention service to the City of San Marcos, the City of Big Spring, the City of Austin, and Travis County We appreciate the opportunity to participate in bidding procedures and look forward to the prospect of working with you and the City of Denton Please give me a call if you have any questions or would like to arrange a meeting Sincerely yours, x ' ck Dielman, CEAP Director Business Development encl 2525 Wailingwood Drive, Bldg 5 • Austin, Texas 78746 • (512)328-1144 • fax (512)328-3437 arm City of Denton SAP Services Proposal The Workers Assistance Program, Inc (WAP, Inc ) appreciates the opportunity to respond to the City of Denton (the City) invitation for bid on employee assistance program (EAP) services WAP, Inc agrees with and will comply with all terms and specifications set forth in the general and specific requirements outlined in the invitation for bid WAP, Inc agrees to provide the City with information necessary to validate any statements made in this application if requested by the City This may include, but is not limited to, allowing access for on -site observation, granting permission for the City to verify information with third parties, allowing inspection of applicant records, and allowmg inspection of plans for compliance WAP, Inc will meet all of the City's requirements, national standards for EAPs, and all applicable state and federal laws WAP, Inc will help the City meet all requirements for certification under the Drug -Free Workplace Act of 1988, with attention to workplace safety anti substance abuse prevention The following proposal describes an EAP that will provide services to City employees, their spouses, dependents and retirees The program will 1) assist participants with challenges which may affect the employee's lob performance, work behavior and relationships with co-workers, supervisors and others and 2) educate employees and supervisors on the dangers of substance abuse PART A - PROGRAM & SERVICES Components WAP, Inc, proposes to provide comprehensive employee assistance program (EAP) and Utilization Management services to meet the needs of approxunately 950 City employees, their spouses, dependents and retirees Direct services will begin immediately upon notification of award of contract All services under the contract are provided at no cost to participants or the participants' insurance carrier WAP, Inc will provide the City all consulting, technical, administrative, training and education, short-term counseling, intake and referral services and a 24-hour helphne and teen helpline -- including TDD services for the hearing unpaired -- required to implement and service the City of Denton's EAP The services included in the proposal are as follows • TELEPHONE RESOURCE CENTER Services, including a trained masters level counselor, are provided on a 24-hour a day, 7-day a week basis Regular office appointments (which are at least fifty (50) minutes in length) are scheduled from 8 30 am - 8 30 pm Monday -Friday, other time schedules/weekend appointments are routinely arranged to fit the needs of the participants Appointments are scheduled to assure confidentiality There is a 24-hour toll -free number (800/343-3822) staffed with trained counselors available to all City employees, their spouses, dependents and retirees In addition, all collect calls from City employees or their family members will be accepted Counselors with the ability to fluently speak and understand English and Spanish are available In a crisis or on an emergency basis, every effort will made to schedule immediate appointments within two (2) hours of the initial contact Other appointments can usually be offered within 24 - City of Denton Pate 1 43 hours of first contact There is rarely any waiting time for scheduled appointments at the office client waiting tune will not exceed fifteen (15) minutes past scheduled appointment time except in extreme emergency situations Employees and their families will be able to access the telephone resource center as often as necessary, with no limits • ASSISTANCE CENTERS WAP, Inc has twelve affiliate counselors in the immediate Denton area Of these, six are located in the City of Denton, and the remaining six are located in surrounding cities Please see Attachments, Tab 1 for a list of these affiliate counselors and their locations WAP, Inc counselors will provide an assessment and treatment plan during the initial interview session • RAP INSTALLATION AND TRAINING WAP, Inc will coordinate the learning process by providing a program orientation, and training the essential staff as determined by the City of Denton Immediately upon award, WAP, Inc will arrange to present a condensed on -site overview of the EAP to key staff This overview will provide a clear understanding of the EAP, its benefits to participants and the City, its impact on working conditions, and how to access the services as a participant or a manager City staff shall have authority to video tape any EAP presentations for in-house training Should the City elect to extend the contract for any additional one-year periods, WAP, Inc will conduct annual training for City EAP coordinators • FORMAL MANAGEMENT REFERRAT. WAP, Inc will provide Formal Management Referrals, or supervisory referrals WAP, Inc will assist in the supervisor referral process and other work -related problems through consultations if requested by City supervisors, or administrative staff Assistance is provided within one (1) working day of the request In cases of lob performance -based (supervisor) referral, the supervisor will be informed (1) whether or not the employee kept the appointment, (2) the recommended course of action, (3) whether or not the employee is cooperating, and (4) if the situation will require long term care, e g , in -patient treatment All the above rests upon the employee signmg a release Please see "Confidentiality" section on page 13 of this proposal •CRMCAL INCIDENT DEBRIEFING Provide Critical Incident Stress De -Briefing (CISD) session on an as -needed and as -requested basis CISD is defined as a work site intervention provided to a group of employees for the purpose of relieving the stress and trauma induced by the crisis impacting the work force group Counselors can be dispatched to the worksite of the affected employees within twenty-four (24) hours City of Denton Paige 2 • FREE RIDE PROGRAM Provide a Free Ride Program In the event a participant is unpaired by alcohol or drugs, this program would enable them to call a cab and be reunbursed by the provider for the cab fee This process will be supple and confidential • MANAGEMENT REPORTS Assist in developing a management reporting system for the program, providing follow-up and statistical reports on a quarterly and annual basis that meet standards for ethics and legality, and meet the City's management report and evaluation specifications These reports will be confidential and will not contain any information that would identify a participant personally WAP, Inc will provide the City with a record keeping system for the EAP These utilization reports identify the status and outcome of all counseling and referral services and will include a hst of referral resources utilized during the period reported The reports will be made available on a quarterly and annual basis and in a format determined by the City The data from month twelve will be included in the annual report A sample report is provided in Attachments, Tab 2 WAP, Inc can record and report program results on a regular basis detailing the following information • Demographic data on participants age, sex, race of participants, etc • Number of participants (unduplicated count) • Number of calls • Sessions and referrals • Types of presenting problems • Number of sessions per problem • Listing of outside referral sources and kinds of services used • Follow-up data to reflect client satisfaction as well as service appropriateness and effectiveness • PROGRAM AND WELLNESS PROMOTION If requested, WAP, Inc will provide a representative available for committee meetings (city council, employee insurance committee, wellness committee, executive committee, etc) An informational campaign will be conducted within 30 (thirty) calendar days of the effective date of the contract to acquaint all City employees with the EAP The campaign will include distributing brochures to all employees and providing posters for all designated City locations The mmunum number of brochures needed will be 950 WAP, Inc will also provide wallet ID cards, and distribute a camera-ready quarterly EAP newsletter to support the program (See Attachments, Tab 3 for Informational Matenals) Wallet Identification cards reflect WAP, Inc's counseling location, telephone number plus any other information to assure access to services for the employee and is provided at no additional cost to the City WAP, Inc will provide up to ten (10) hours of training per fiscal year (Oct - Sept) on wellness issues, including, but not limited to the following (Additional training can be provided for $100 per training hour plus travel expenses) *Dealing with Change *Balancing Work and Home • Kids and Drugs *Eldercare City of Denton Pape 3 •Smgle Parenting •Commurucating with Teenagers *Family Communications •Stress Management *Drugs at Work *Home Budgeting *Parenting • Childcare • ACCOUNT MANAGEMENT WAP, Inc will assign a staff member to provide services and coordinate with the City of Denton program Administrator This account manager will consult with appropriate City management to develop and implement the EAP policy and procedures integrated with current City personnel policies The City EAP Coordinator and/or designated representative shall have the right to make on -site visits WAP, Inc will adhere to the City of Denton EAP Policy #107 00 WAP, Inc will resolve account issues within sixty (60) days WAP, Inc is a consumer oriented organization with a well -established procedure for adjudicating complaints which includes a chain of command to handle a client's grievance (see Attachments, Tab 4) These procedures will be modified, if needed, to meet the City's specifications Consumer satisfaction is measured through client survey questionnaires and other feedback from client organizations (see Attachment 5) In addition, WAP, Inc has developed program evaluation procedures for contract performance and improvement by means of reports, surveys, etc These procedures will be modified, if needed, to meet the City's specifications Quality control procedures such as outside clinical review of counseling staff and regular management organization meetings are also in place In all cases involving negative reactions to referral resources or WAP, Inc staff, WAP, Inc will investigate the situation in the client's best interest, make any necessary changes, and provide the City with feedback regarding problems with service providers WAP, Inc will make EAP service questionnaires available to participants for purposes of user feedback to WAP, Inc and the City (Attachments 4 and 5) WAP, Inc has never received a complaint directly against the company • INSURANCE REQUIREMENTS WAP, Inc carries Statutory Worker's Compensation/Employer's Liability ($500,000), General Liability Insurance ($1,000,000 per occurrence and $1,000,000 for general aggregate), and Professional Liability Insurance ($3,000,000 with no deductible for each occurrence) (See Attachments, Tab 6 for Proof of Insurance) City of Denton Page 4 Services • COUNSELING SESSIONS Provide comprehensive confidential case management for City employees, their spouses, dependents and retirees who are experiencing problems which may affect work performance Services include intake, assessment, evaluation, guidance, individual and group counseling, crisis intervention, referral to outside treatment resource, or referral to community resources and follow-up support Proposed services are for (1-5) one to five face to face problem solving sessions per participant per contract year, plus appropriate follow-up Efforts will be made to resolve client concerns within the number of contracted visits Telephone consultations will not be counted towards the five office visits WAP, Inc will be able to control overall health claims This option allows participants to contact the provider before -receiving outpatient behavioral health services In addition to the standard five session model, WAP, Inc can also offer one to five face to face counseling sessions per participant per contract year with the addition of managed care services wherein the EAP serves as gate -keeper for all mental health benefits WAP, Inc will provide, as per the request of the City, up to five counseling sessions for evaluation/assessment and counseling to be used as needed per employee and family member Counseling sessions shall be available during daylight or evening hours Assessment is viewed as an ongoing process, through face-to-face communication, by which the counselor determines the client's needs After the initial assessment has been completed, WAP, Inc will conduct an evaluation to determine whether the agreed upon counseling sessions within the EAP parameters are sufficient or if a referral to another source would be more beneficial If a referral is indicated, the counselor will determine which referral source will be most appropriate to meet the needs of the client WAP, Inc will provide unlimited crisis intervention and emergency services as needed by the employee and family member at no extra charge WAP, Inc will provide assessment at all levels of care The following applicable tests will be provided at no additional fee when clinically indicated •Multidunensronal Assessment of Functioning Profile *Clinical Multiaxial Inventory - II *Sixteen Personality Questionnaire *Myers-Bnggs Type Indicator *Adolescent Personality Inventory *Life Styles Inventory *Depression Inventory *Strong Interest Inventory •Alcohol Use Inventory •Multiphasic Personality Inventory - 2 •Substance Abuse Subtle Screening Inventory Oty of Denton Page 5 WAP, Inc will provide guided referrals in the best treatment options and achieve definite cost savings Special efforts are made to use internal EAP resources and affiliates whenever possible However, if outside care is required, WAP, Inc will refer the client to the treatment resources WAP, Inc considers appropriate, including but not limited to financial and legal advisors, physicians, psychologists, public and private agencies, and in- and out -patient treatment facilities for chemical dependency, and other benefit service providers WAP, Inc counselors and affiliates will assist participants in accessing the resource and will follow-up to determine whether services have been received and the appropriateness and usefulness of the services Affiliates are not allowed to retain or refer participants into their practice for treatment WAP, Inc counselors will be knowledgeable of the City's Medical Plan, various insurance plans and local referral resources to recommend quality and affordable services to participants which are covered by the client's insurance if available Resources covered by the client's insurance or health coverage will be secured if at all possible If the client has health maintenance organization (HMO) insurance, the EAP counselor will work with the HMO to access insurance coverage for the services to which the client is referred Participants will be offered the choice of more than one resource, including the least cost/best available resource that meets the client's clinical, personal, and financial needs All costs of treatment outside the EAP is the responsibility of the client When referrals are made to outside providers, the responsibility for case management remains with WAP, Inc Clients are followed -up through direct telephone contact and contact with the outside provider during the treatment process Clients are contacted one month after referral, at three months, at six months, and after one year by the EAP counselor Referral resources participate in WAP, Inc client satisfaction surveys When a client is referred to in -patient treatment for chemical dependency, the EAP counselor will monitor the client's progress either by telephone or face-to-face contact as determined by the client Contact occurs at the time of admission, mid -way through treatment, 1 e after detox and again prior to release in order to facilitate the client's aftercare program When a mandatorily-referred employee completes a counseling or rehabilitation treatment program, and if an information release is signed, successful completion of the program will be certified to the City in writing by the EAP counselor Referral resources must be experienced licensed or certified counselors who have demonstrated competency Both public and private sector resources are used A client is referred to the best available/least cost resource that matches their treatment and financial needs WAP, Inc shall make a practice of offering, at a minimum, two referral options to the individual and/or family members, particularly with regard to substance abuse treatment resources, to allow the client some choice and to avoid potential conflict of interest issues The City may inspect the data base to review all out -patient and m-patient resources used • ADDITIONAL SERVICES Make accessible equivalent services at WAP, Ines expense to participants who are mobility or hearing impaired or who may require language translation City of Denton Page 6 Provide a toll -free 24-hour helpline staffed with trained counselors available to all participants, including TDD (Telecommunications Device for the Deaf) services for the hearing unpaired In case of emergency (i e , life threatening situation), the counselor will make an unmediate referral to the closest EAP staff member or affiliate If the presenting problem is not an emergency, but face-to- face assessment is required, an appointment will be made with an EAP staff member or affiliate to see the client within twenty-four to forty-eight (24-48) hours of the initial call Provide a toll -free (800), 24-hour teen helplme staffed with trained counselors, experienced in adolescent issues, available to all participants, including TDD (Telecommunications Device for the Deaf) services for the hearing impaired WAP, Inc includes, as a standard component in EAP services, community resource referrals for child and elder care and -legal referral The City of Denton may elect to upgrade these features by contracting for comprehensive child and/or elder care consultation and referral services or enhanced legal consultation via LawPhone Enhanced Child and Eldercare services are as follows Child care. Employees call a designated 800 number to speak with child care counselors who are available to help parents through the maze of child care choices and assist with their questions and concerns An individually tailored "Parent Information Packet", with a minimum of three qualified referrals (from a database of over 351,000-licensed or registered providers), child care hand book, and brochures is then sent to each family within two days of the call A child care counselor makes follow-up calls seven to ten days after the initial call to insure parent satisfaction This personalized approach works in partnership with employees and their families to find quality child care This service specializes in providing employees one-on-one assistance with • Assessing child care needs • Exploring child care options • Evaluating current child care situation • Educating themselves about quality child care • Decreasing time spent at work on child care search • Reducing anxiety related to child care choices A comprehensive, up-to-date, national resource and referral data base covers • Licensed child care centers, family and group child care homes, back-up care, and care for mildly ill children • Helpful referrals to in -home care agencies suited to parent's individual needs • Information about after school programs, summer camps, private and special schools City of Denton Page 7 are• Employees and their family members call a designated 800 number to speak with an elder care counselor Or they can listen to The Care givers Resource Line TM, 24 hours a day, to increase their knowledge of elder care issues This unique automated voice -information service answers commonly asked questions about how to cope with the practical details of caring for an aged person or disabled spouse Upon a caller's request a caregiver's information packet will be faxed or mailed with a mininium of 3 verified openings (from a database of over 110,000-licensed or registered providers), brochures and hp sheets related to specific elder care issues, The Care givers Resource Line TM brochure and a self-addressed postage -paid evaluation card within two business days Resource and referral services benefit both employees and the employer by enabling employees to quickly determine the scope and identity of agencies and organizations that provide the services they seek Employees avoid the tune consuming process of contacting many agencies and organizations They have a peace of mind and confidence that comes with knowing they have found services that best meet their needs A comprehensive, up-to-date, national resource and referral data base covers • Preventive services - budget counseling, case management, elder law, long term care insurance and more • In -home services - emergency response systems, home health care, medical professionals and more • Long term planning - Residential care, skilled nursing care, hospice care, subacute care and more • Self-help for the caregiver - avoiding isolation, planning for difficult situations and more PART B - PROJECT MANAGEMENT & STAFF Personnel The staff of WAP, Inc has a broad range of backgrounds and skills Therefore, WAP, Inc is not forced to use individuals with one area of professional training, e g , counseling, to perform all EAP functions Ina WAP, Inc contract, all EAP consultants are certified employee assistance program (CEAP) professionals and are experienced administrators, trainers are experienced with their subject, masters' level licensed and certified counselors are used as counselors All staff have EAP experience ranging from one to twenty-two years, all counseling staff have more than five years experience All permanent or subcontracted personnel involved in case management are experienced licensed or certified counselors and are skilled in individual and group counseling Ample training opportunities are provided for staff to maintain license and/or certification and enhance their skills through training institutes and workshops Nondiscrimination Statement WAP, Inc does not employ discriminatory practices in the provision of its services, benefits and facilities, employment of personnel, promotion or in any other respect, on the basis of race, color, religion, national origin, ancestry, sex, age, sexual orientation or disability WAP, Inc understands that City employees, their spouses, dependents and retirees represent different genders, races, and ethnic groups WAP, Inc has proven to be aware of cultural differences and capable of dealing with diversity It is WAP, Inc's policy to never deny chent City of Denton Page 8 services to any employee or dependent, notwithstanding the existing contractual limits and conditions on client services with a contractor, and pledges to continue this tradition with the City Minority Composition of WAP, Inc Women and minorities are an integral part of the WAP, Inc team and its management The staffing pattern at WAP, Inc is reflective of the gender and minority groups serving on the City work force In addition to salaried EAP staff, WAP, Inc regularly employs culturally sensitive affiliates within the City district Administrative Staff Terrence Cowan M P A, CEAP, WAP, Inc CEO has been involved in the employee assistance program (EAP) field for twenty (20) years and in the chemical dependency field for over twenty-six (26) years as a counselor, trainer, consultant, and administrator He is a certified employee assistance professional All management services are provided by WAP, Inc staff The project manager and contact person will be Rick Dielman. CEAP. Director of Business Development He will be heavily involved in implementation and training, and will provide ongoing supervision Direct management of the contract is done by him or an appointed EAP staff professional, including training and program maintenance Please see Attachments, Tab 7 for Vitae He will be assisted by • Jay Leach, MSW, Director of Intake and Referral *Pamela Schott, MSW-ACP, Director of Clinical Case Management Services *Ruby Richardson, LCDC/ADC III, CEAP, NCAC II Regional Director in Tyler • William May, CEAP, LCDC, MA Regional Director in Arlington • Laura Lyons, Account Manager Counseling Staff All WAP, Inc staff and affiliates involved in client services are experienced licensed or certified counselors including Ph D level psychologists, M A psychologists, M S W s, and CADAC certified counselors (See -Attachment 1 for mmunum criteria for affiliate counselors and Attachment 8 for WAP, Inc staff credentials) Assessment, counseling, referral and case management are conducted by certified or licensed professionals All counselors speciahzing in drug and/or alcohol abuse possess, at a minimum, at least two (2) years experience in drug and alcohol counseling and hold evidence supporting that they have formal professional training in the field WAP, Inc counseling staff are reviewed by an outside clinical director for quality assurance All counseling staff have been trained in evaluation, referral, and clinical skills Please see Attachments, Tab 9 for Client Referral Data In addition, all WAP, Inc counseling staff are clinically supervised by outside accredited professionals to enhance the quality of service and to provide feedback to administration regarding staff job performance WAP, Inc counselors represent diverse cultural and religious backgrounds and can provide bilingual counseling as the needs of the participants dictate WAP, Inc counselors are successful in identifying client chemical dependency problems WAP, Inc counselors are required to have extended training in chemical dependency and assessment skills in addition to family, marital, emotional, and other psychological issues Each staff person has in common a deep concern and caring for other people, the professional training necessary to do her or his job, and adherence to the following EAP philosophy city of Denton Pa>;e 9 1 WAP, Inc recognizes chemical abuse, emotional, and other mental health disorders as treatable illnesses responsive to treatment, particularly in their early stages 2 People who suffer from these types of problems deserve the same opportunity for help in the workplace as people who are experiencing other types of health problems 3 No person should be forced to participate in the EAP 4 Strict confidentiality is observed in every situation related to the use of the EAP 5 Job security, promotion or other lob opportunities should not be affected by getting help for personal problems 6 The EAP should be safeguarded so that it remains totally separate from the discipline or grievance process 7 WAP, Inc will respect the City and the internal affairs of all organizational participants Cities with Permanent Offices All WAP, Inc facilities are designed and operated in a manner that protects eligible participants' privacy All sites are available and accessible to disabled participants, in particular mobility- or hearing- unpaired, or those participants who may require language translation or a bilingual counselor AUSTIN ARLINGTON Timberline Office Complex William May, Regional Director Terrence Cowan, CEO 1201 N Watson Road, Suite 140 Workplace Services Arlington, Texas 76006 2525 Wallmgwood, Building 5 (817) 633-7171 Austin, Texas 78746 (512)328-1144 North Austin Location Operations /Administration Texas HIV Connection PAL Services 3410 Far West Blvd, Suite 250 Austin, Texas 78731 (512) 343-9595 TOLL -FREE (800)343-3822 TYLEB Ruby Richardson, Regional Director 3327 S SW Loop 323 Tyler, Texas 75701 (903)509-3330 TP12 (800)448-1823 Cities with Subcontractor Affiliates WAP, Inc has a comprehensive nationwide resource bank of affiliates and service providers which is continually screened for competence by counseling staff through personal interviews and other investigations (see Attachments, Tab 1) Affiliates are required to sign a contract with WAP, Inc to provide counseling services Affiliate records are available for review by the City prior to execution of the contract Evaluation, counseling, and referral services will be conducted at the WAP, Inc facility or WAP, Inc affiliate facility in the closest proximity to the client or at a mutually agreeable alternative site accessible to the client and EAP staff Please refer to Attachment 1 for the names, locations, and qualifications of each affiliate for WAP, Inc Included in the listing is the minimum criteria for subcontracting with an affiliate City of Denton Page 10 WAP, Inc has offices which are easily accessible and convenient to all City work locations Each location serves as a barrier free environment, ensuring a neutral setting so that those employees coming for interviews are not identified as City employees Each office is secure and contains locked files to ensure confidentiality of employee information in accordance with the Americans with Disability Act of 1990 and other applicable laws Free parking with adequate lighting is available at each and every location Consultation WAP, Inc provides oversight and technical assistance including sample materials to the City in regard to the development of EAP policies, procedures, and practices, and recommends procedures and practices for EAP services appropriate to the City which meet national standards for EAPs Unlimited face-to-face and telephone consultation are provided to supervisory staff in regard to the development, implementation, and maintenance of the EAP Direct supervisory support is provided whenever needed for employee interventions or other EAP-related activities - Department of Transportation WAP, Inc will provide counselors qualified as Substance Abuse Professionals (SAPS) as defined by the Department of Transportation WAP specializes in prevention of and intervention on alcohol and other drug abuse by providing consultation, training, technical assistance, and counseling WAP takes a comprehensive and holistic approach in mitiatmg and maintaining an effective workplace substance abuse prevention program and believes that assisting in the fostering of a workplace culture that is fully aware of the hazards of substance abuse and thereby more resistant to it, is core to sound provision of EAP services The following service features reflect this philosophy Consultation on Policy WAP, Inc will help the City meet all requirements for certification under the Drug -Free Workplace Act of 1988, and assist in compliance with Tx SBI and U S Department of Transportation regulations, with particular attention to workplace safety and substance abuse prevention Sµpervisor Training The Omnibus Transportation Employee Testing Act of 1991 is part of Department of Transportation regulations and requires employers with supervisors of safety -sensitive employees to attend at least two hours of training on alcohol misuse, and drug abuse, and reasonable suspicion testing Training on drug -abuse and alcohol -misuse is integrated throughout all parts of this module This workshop is designed to meet the specific requirements for DOT training as delineated by the operating administrations Supervisors will learn what to do when an employee has a problem that may involve substance abuse, including recognizing indicators, documenting behavior, taking preventative action, mtervening/referring/reasonable suspicion, and reintegrating a rehabilitated employee Training for supervisors not subject to DOT also covers the same substance abuse prevention and recognition methodologies Employee education Employee awareness of substance abuse will include facts on alcohol, drugs, stages of addiction, denial, enabling, and peer intervention Drug and alcohol abuse is a problem that crosses all social, racial, ethnic, and economic lines Its impact is seen in rising crime, excessive business costs, higher health insurance costs, increased infant mortality rates, and increased family violence Participants will learn about the disease process of addiction, biochemical reactions within the brain during drug and alcohol use, and the differences between abuse and addiction In addition, slides of City of Denton Page 11 commonly abused drugs and their paraphernalia are shown for identification purposes Physical and behavioral effects are discussed in terms of a workplace setting Client Services WAP, Inc will provide a network of professional clinicians throughout the area for City employees, their spouses, dependents and retirees City employees and their family members will be offered counseling services which are in a convenient location and best meet their needs WAP, Inc provides intake, counseling, guidance, assessment, referral, crisis intervention and follow-up services for employee participants, their spouses, dependents and retirees who are experiencing problems which may affect work performance and personal well- being Problems to be addressed may include, but are not limited to, the following areas • Family crisis/planning • Personal financial management • Stress -related problem - • Divorce mediation • Emotional and psychological disorders • Alcohol and substance abuse/dependency • Family eldercare • Vocational and work -related problems • Literacy program referral • Smoking cessation • Compulsive gambling • Social services • Marital counseling • Legal counseling • Garnishment counseling • Adolescent problems • Pre -retirement counseling • Health -related problems • Disability -oriented services Case Mi1nagemgnt / Follow-Un The WAP, Inc case management process is described as follows cases are staffed during the counseling process Any obstacles, problems or changes in the client's situation hindering completion are processed The client's progress will continue to be evaluated If unsatisfactory or if there are new developments, the treatment plan is reviewed and changes are made to facilitate a favorable client outcome Follow-up will occur after the completion of counseling to determine the status of the presenting problem, offer additional help if required and, when needed, provide appropriate assistance including referral The follow-up will consist of telephone contacts at one month, three months, six months and one year intervals If there are problems, these are processed and follow-up is continued until the client case is deactivated Appropriate communication concerning case management and client progress will be shared with City management in accordance with the City's personnel policies and procedures, and will be subject to restrictions under applicable laws and regulations relating to client confidentiality In cases where the employees or family members self -refer into the EAP, no information regarding the contacts will be provided to the City except for blind statistical data included in the utilization reports 24-hour Telephone Service WAP, Inc has in place a comprehensive statewide intake and referral system which provides callers with resources for all types of problems including emotional, financial, drug or alcohol -related, stress -related, marital, adolescent, family problems, and other distractive concerns that affect job performance or personal well-being The I&R telephone service is available 24-hours a day, 365-days a year Included is a toll -free client line for long distance calls, a toll -free TDD line and Relay Texas are available for the hearing impaired WAP, Inc is also a member of the Alliance of Information and Referral Systems A toll -free (800), 24-hour teen helpline will also be provided City of Denton Page 12 Confide =balmy WAP, Inc complies with all state and federal confidentiality laws and limits access to participants' files to clinical staff Unattended client files are locked at all tunes Participants are encouraged to sign a release of confidential information for their supervisor when a supervisory referral is made to the EAP and when it is in the client's best interest to include the supervisor If a release is signed, the EAP counselor will contact the supervisor periodically to mform him/her of the client's cooperation and general progress, but will not provide specific information regarding the type of the employee's problem, except as permitted by Public Law 93-282 and implementing FPM Regulations Appropriate communication concerning case management and client progress will be shared with City management in accordance with the City's personnel policies and procedures, and subject to restrictions under applicable laws and regulations relating to client confidentiality Again, in cases where the employees or family members self -refer into the EAP, no information regarding the contacts will be provided to the City except for blind statistical data included in the utilization reports WAP, Inc has established and maintains a confidential record keeping system consistent with federal and state laws It maintains the appropriate records to ensure effective case management, these records are coded and kept in a locked file In cases where employees are supervisory referrals, the information provided is limited to that described in the Rehabilitation Treatment section of this proposal In cases of self -referral, no information will be provided to management or any other parties without the written permission of the client except for blind statistical data (Please note certain cases are required by law to be reported to appropriate agencies, such as child or elder abuse) All confidential client records are the property of WAP, Inc and will be maintained in the Austin office As mentioned previously, each location serves as a barrier free environment, ensuring a neutral and confidential setting so that those employees or family members coming for interviews are not identified as City employees WAP, Inc and its staff will keep confidential all information provided by or concerning individual participants in the EAP, all information concerning the business of the City, the makeup of the City's systems and methods of automation, the City's financial affairs, its relations with the public and its employees, as well as any other confidential information so designated by the City or received by WAP, Inc in the course of performing services under the contract Any disclosures must have the express, written permission of the City This is followed in accordance with the Americans with Disability Act of 1990 and other applicable laws NCQA Workers Assistance Program, Inc complies with, supports and conforms to EAPA standards and will comply with any NCQA standards that may apply specifically to Employee Assistance Programs PART C - EXPERIENCE Structure Workers Assistance Program, Inc (WAP, Inc ) is a nonprofit private corporation registered in the State of Texas It is a free-standing organization, headquartered in Austin, Texas, with branch offices in Tyler and Arlington and with affiliated offices in over 100 Texas cities WAP, Inc services are also provided in Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Louisiana, Missouri, New Jersey, New Mexico, New York, North Carolina, Oklahoma, Oregon, Pennsylvania, South Carolina, City of Denton Page 13 Tennessee and Washington DC WAP, Inc has the capacity to activate networks for the provision of service anywhere in the United States with minimal lead time WAP, Inc is totally independent with no financial or organizational ties to any treatment hospital, corporation, or professional group The current total number of employees is fifty-five (55) See Attachments, Tab 10 for Organizational Structure Charts Background Workers Assistance Program, Inc (WAP, Inc ), created in 1977, specializes in the prevention/intervention of alcohol and other drug abuse by providing training, technical assistance, and counseling services to hundreds of organizations throughout the nation As a nonprofit, Texas -based organization WAP, Inc has grown to become one of the largest and most respected regional employee assistance service providers in the country Other divisions include the Texas HIV Connection, Peer Assistance and Leadership Programs (PAL), and PALS in Community Service Since 1977, WAP, Inc has forged a remarkable track record of success administrating a variety of multi- disciplinary community service programs Exemplary customer service has been the keynote of that success and the foundation for an over 90% retention rate during twenty -plus years of operation WAP, Inc is a nonprofit corporation whose mission is to provide programs and services that promote optimal levels of individual and organizational effectiveness Currently in its twenty-first year of successful operation, it serves over 225 organizations and covers over 504,187 workers and their family members WAP, Inc has experience serving a variety of companies, state agencies, educational institutions, and workplace settings See Attachments, Tab 11 for a list of Active Programs A list of program references that include name, address and telephone number is provided in Attachments, Tab 12 Because WAP, Inc is completely independent of any direct or mdirect ties with a treatment hospital or other treatment provider, it can guarantee a professional evaluation and referral process free from any potential conflict -of -interest WAP, Inc has never denied client services to any employee or dependent, notwithstanding the existing contractual limits and conditions on client services with a contractor, and pledges to continue this tradition with City of Denton WAP, Inc has been a member of the Employee Assistance Professionals Association (EAPA) for over eleven years EAPA, formerly the Association of Labor -Management Administrators and Consultants on Alcoholism (ALMACA), is the oldest and largest EAP professional organization in the United States and is currently involved in certifying providers of EAP services WAP, Inc's CEO, Terrence Cowan, currently serves on EAPA's National Standards Committee WAP, Inc 's Director of Business Development, Rick Dielman, currently serves on EAPA's State Legislative & Public Policy Committee Financial Information Yearly financial audits are performed by an outside audit agency (see Attachments, Tab 13 for current Financial Statement) Web SIte Workers Assistance Program, Inc is proud to mention that we have a web site, and we welcome the City of Denton to explore it at wap com City of Denton Page 14 PART JU - COST WAP, Inc will provide the EAP services listed in this proposal for •$17 04 per employee per year (1-5 sessions) Thu includes all the program support services above and up to five face to face counseling sessions per participant per contract year •$26 04 per employee per year (1-5 sessions) This includes all the program support services above, up to five face to face counseling sessions per participant per contract year, and the addition of managed care services wherein the EAP serves as gate -keeper for all mental health benefits Enhanced services can be provided for an additional amount *Comprehensive Child Care *Comprehensive Elder Care •LawPhone $3 00 per employee per year $3 00 per employee per year $2 40 per employee per year These rates are guaranteed not to increase 25% overall WAP, Inc has never increased the cost of an existing contract WAP, Inc will not mcur any additional costs which in turn would be passed on to the City for the operation as the EAP provider If WAP, Inc has performed in a manner satisfactory to the City of Denton, the City Manager or lus designated representative may extend the contract by one-year periods for up to three (3) additional years beginning at the conclusion of the initial one-year contract by signmg of an extension agreement Either party may terminate this contract with a nmety (90) day written notice to the other party prior to the termination date Customer satisfaction, as is the case with all WAP, Inc contracts, will ultimately determine the length of the relationship Thank you for the opportunity to present this proposal. City of Denton Page 15 Taikbl '' of Contents � ¢ Affiliates Sample Management Report Informational Material Policy & Procedures —- ,r Program Evaluation Proof of Insurance • Vitae Staff Credentials ' Client Referral Data ' organizational Charts • ' Active Programs References I Financial Statement &AVERV i , , , I t ATTACHMENT 1 Affiliate Information/Minimum Criteria Checklist Affiliate Name Agency Name I At least g= of the following credentials as required. ❑ Masters Level and licensed/certified as a psychologist, social worker or professional counselor ❑ Certified or Licensed as an Alcohol/Drug Abuse Counselor ❑ CEAP (Certified Employee Assistance Professional) H in &ddition, the following criteria must be met, ❑ A minimum of three years direct counseling experience ❑ Special training and/or knowledge in problem assessment/evaluation ❑ Special training and/or knowledge in chemical depen_ denT dynamics ❑ Knowledge and assessment of area community resources III A. of the following materials must be submitted - Items received Renewal Date (Items received will be checked) ❑ application ❑ resume ❑ *license(s), credential(s) ❑ degree(s) (Masters, Doctorate, etc) ❑ *msurance (liability of $1 million or more) ❑ list reference ❑ 2nd reference *An item will not be checked if it has expired, and more current information is needed aft Info/min qual list 3/3/98/AJ PROPRIETARY INFORMATION a I a n w s s F 0 CD 0 A ID 8 w F O FE 0 CD 0 9 co ti 2� 9 0 CD 0 O N NN NN Np N O O O � N (A N V 0 22 �L 25 x cVp :3 0 D 3 2 m D m N a m 2 m co m o S a s' y Workers Assistance Program, Inc. Nationwide Affiliates • Rosla Hooker, LPC ALABAMA Birmingham • Gad Sharp, LPC ARIZONA Glendale • Stephen D Miller, LMSW • Laural A Timarac, CISW, ACSW Peoria • Laural A Timarac, CISW, ACSW Phoenix • Stephen D Miller, LMSW • Laural A Timarac, CISW, ACSW Tempe • Laural A Timarac, CISW, ACSW ARKANSAS Farmington • Sung Boon Kim, MSSW, LCSW Lincoln • Sung Boon Kim, MSSW, LCSW Rogers • Sung Boon Kim, MSSW, LCSW Sprindele • Sung Boon Kim, MSSW, LCSW CALIFORNIA Atascadero • Sumiko Kusumoto, LCSW, BCE Bakersfield • Edmond A Mortensen, LMSW Berkeley • Martha Weinstein Knobler, MFCC Buena Park • Sandra Lynn.Fulcher, M Ed, CEAP Burlingame • Jan E Perry, LMSW, ACSW Cayucos • Sumiko Kusumoto, LCSW, BCE Cerritos • Sandra Lynn-Fulcher, M Ed, CEAP Culver City • Lois Schunk, PhD, MFCC, PA Cupertino • Mariana Albert, M A, MFCC Cypress • Sandra Lynn-Fulcher, M Ed, CEAP El Segundo • Lois Schunk, PhD, MFCC, PA Elk Grove • Florence Gainer Employee Health Plus Encino • Terry Jay Holtman, LCSW, LMFCC • John Derenski, MA, MFCT Personal Development Center Assoc • Glona Pines, MA, MFCC Personal Development Center Assoc • Karen Kenney, PhD Personal Development Center Assoc Fullerton • Sandra Lynn Fulcher, M Ed, CEAP Galt • Florence Gainer Employee Health Plus Irvine • Jaye Ruth Levy, LMSW, ACSW LaPalna • Sandra Lynn Fulcher, M Ed, CEAP Long Beach • Gary G Bruno, PhD, LMSW • Sandra Lynn Fulcher, M Ed CEAP Los Angeles • Grace White, LMSW Los Angles • Glona Pines, MA, MFCC Personal Development Center Assoc 7/6/98 Workers Assistance Program, Inc Page 1 PROPRIETARY INFORMATION Workers Assistance Program, Inc. Nationwide Affiliates Los Osos • Sumiko Kusumoto, LCSW, BCE Manhattan Beach • Lois Schunk, PhD, MFCC, PA Morro Bay • Sumiko Kusumoto, LCSW, BCE Oakland • Martha Weinstein Knobler, MFCC Palo Alto • Marlene Albert, M A, MFCC Sacramento • Florence Gainer Employee Health Plus San Juan Capistrano • Richard Lappin, LMSW San Luis Obispo • Sumiko Kusumoto, LCSW, BCE Santa Ana • Jaye Ruth Levy, LMSW, ACSW Santa Clara • Marlene Albert, M A, MFCC Santa Clarits Valley • John Derenski, MA, MFCT Personal Development Center Assoc Sherman • Karen Kenney, PhD Personal Development Center Assoc Sherman Oaks • Terry Jay Hoffman, LCSW, LMFCC • John Derenski, MA, MFCT Personal Development Center Assoc • Gloria Pines, MA, MFCC Personal Development Center Assoc South Bay Area • Lois Schunk, PhD, MFCC, PA Sunnyvale • Marlene Albert, M A, MFCC Tarzana • Terry Jay Holtman, LCSW, LMFCC • Gloria Pines, MA, MFCC Personal Development Center Assoc • Karen Kenney, PhD Personal Development Center Assoc Temecula • Jody A Porter, PhD Apple Psychological Center Torrance • Lois Schunk, PhD, MFCC, PA Tustin • Jaye Ruth Levy, LMSW, ACSW Van Nuys • Terry Jay Hoffman, LCSW, LMFCC Woodland Hills • John Derenski, MA, MFCT Personal Development Center Assoc • Glona Pines, MA, MFCC Personal Development Center Assoc • Karen Kenney, PhD Personal Development Center Assoc COLORADO Boulder • Michael Cugml, LPC, NCAC 11, ADC Denver • Stephen J Westra, MA, LPC, CAC III • Michael Cugini, LPC, NCAC II ADC Ft Collins • Michael Cugini, LPC, NCAC II, ADC Longmount • Michael Cugini, LPC, NCAC II, ADC Loveland • Michael Cugini, LPC, NCAC II, ADC Westminster • Stephen J Westra, MA, LPC, CAC III FLORIDA Boca Raton • Linda Berlin, PsyD The Center for Psychological Services Brandon • Rebecca Truluck, M A, LMHC 7/8/98 Workers Assistance Program Inc Page 2 PROPRIETARY INFORMATION Workers Assistance Program, Inc Nationwide Affiliates Clearwater Atlanta • Rebecca Truluck, M A, LMHC • Larry Schulman, LMSW Atlanta Professional Counseling Cent Cocoa Buckhead • Jon N Peterson, CAC, CEAP Human Resource Healthcare Group • Larry Schulman, LMSW ry Atlanta Professional Counseling Cent Coral Springs Marietta • Linda Berlin, PsyD The Center for Psychological Services •Larry Schulman, LMSW Atlanta Professional Counseling Cent Deerfield Rlvedale • Linda Newman, LCSW • Larry Schulman, LMSW Fort Lauderdale Atlanta Professional Counseling Cent • Unda Newman, LCSW Riverside Melbourne • Larry Schulman LMSW Atlanta Professional Counseling Cent • Jon N Peterson, CAC, CEAP Human Resource Healthcare Group I L LI N OI S Mitlend Champaign • Gerard P Kinzler, LMSW, BCD, CEAP • Pat Ray, LMSW The EAP Group Prairie Center Heath Center Orlando Chicago • Gerard P Kinzler, LMSW, BCD, CEAP • Archie Clegg, LMSW, CADAC The EAP Group Danville Palm Bay • Pat Ray, LMSW • Jon N Peterson, CAC, CEAP Prairie Center Heath Center Human Resource Healthcare Group Georgetown Palm Harbor • Pat Ray, LMSW • Rebecca Truluck, M A, LMHC Prairie Center Heath Center Plant City Gibson City • Rebecca Truluck, M A, LMHC • Ann Pratt, LCSW Tampa Homewood • Rebecca Truluck, M A, LMHC • Archie Clegg, LMSW, CADAC • Betty Bennett, LCSW Hoopeston Tarpon Springs • Pat Ray, LMSW Prairie Center Heath Center • Rebecca Truluck, M A, LMHC Melvin Winter Park • Ann Pratt, LCSW • Gerard P Kinzler, LMSW, BCD, CEAP Normal The EAP Group GEORGIA • Ann Pratt, LCSW Alpharetta Rantoul • Larry Schulman, LMSW • Pat Ray, LMSW Prairie Center Heath Center Atlanta Professional Counseling Cent 7/6/98 Worksrs Assistance Program, Inc Page 3 PROPRIETARY INFORMATION Workers Assistance Program, Inc. Nationwide Affiliates Saybrook • Ann Pratt, LCSW Urbana • Pat Ray, LMSW Prairie Center Heath Center Iowa Des Molnes • Barbara J Allen, LMHC, CEAP Pediatrics and Adolescent Medicine, P C • Chuck Brown, LSW Pediatrics and Adolescent Medicine, P C • Janice B Lane, MA, ADC II Pediatrics and Adolescent Medicine, P C Caney • Rosalie Springer, LSCW Cherryva/e • Rosalie Springer, LSCW Coffeyville • Rosalie Springer, LSCW Independence • Rosalie Springer, LSCW Topeka • Carol Baumann, LSCSW LOUISIANA Baton Rouge • Renee M Dole, BCSW, BCD • Don M Plaisance, BCSW, CEAP & Asso Sunshine EAP Covington • Debra Namias, ACSW, BCD, BCSW Counseling & Counsultation Center • Allyson Tomkins, LPC Connections Counseling Center Gonzales • Renee M Dole, BCSW, BCD Gretna • Debra Namias, ACSW, BCD, BCSW Counseling & Counsultation Center Hammond • Renee M Dole, BCSW, BCD • Allyson Tomkins, LPC Connections Counseling Center Kenner • Debra Namias, ACSW, BCD, BCSW Counseling & Counsultation Center La Fayette • Kenneth Benedik, LPC Lake Charles • Candle Nichols, MA, LPC, NCC Family & Youth Counseling Agency Mandeville • Allyson Tomkins, LPC Connections Counseling Center Metairie • Debra Namias, ACSW, BCD, BCSW Counseling & Counsultation Center • Allyson Tomkins, LPC Connections Counseling Center Monroe • Michael J Cappel, BCSW Natchitoches • Alexa Boyette, BCSW, ACSW New Orleans • Debra Namiss, ACSW, BCD, BCSW Counseling & Counsultation Center • Allyson Tomkins, LPC Connections Counseling Center Port Allen • Renee M Dole, BCSW, BCD Shreveport • Carole Pruett, BCSW, ACSW Slidell • Allyson Tomkins, LPC Connections Counseling Center MISSOURI Independence • Mary Lorton, PhD, LPC, CEAP Kansas City • Mary Lorton, PhD, LPC, CEAP Lawrence • Mary Lorton, PhD, LPC, CEAP 7/6/98 Workers Assistance Program, Inc PROPRIETARY INFORMATION Page 4 Workers Assistance Program, Inc Nationwide Affiliates Overland Park • Mary Lorton, PhD, LPC, CEAP NEW JERSEY Bordentown • Benjamin Blackson, LMSW, BSCW, BCD NEW MEXICO Alamogordo • Juan N Boss, PhD Albuquerque • F Robert Knox, LMSW, LISW, NBCC Albuquerque Behavioral Health Assoc • Mark A Fernegel, LCMHC, ATR Community Lighthouse • Raymond M Kopka, LMHC, LPG, CADAC, InnerVisions • Jeannette Acquisto, MA, LMHC, LMFT • Merry Guild, LPC Aztec • David Johnson, LMSW, LISW, PhD New Horizons • Linda Wiebe, LPCC • Rebecca Jasper, MSW, LISW Belen • F Robert Knox, LMSW, LISW, NBCC Albuquerque Behavioral Health Assoc • Mark A Fernegel, LCMHC, ATR Community Lighthouse • Raymond M Kopka, LMHC, LPC, CADAC, InnerVisions Bernadillo • Raymond M Kopka, LMHC, LPC, CADAC, InnerVisions Be►nalillo • F Robert Knox, LMSW, LISW, NBCC Albuquerque Behavioral Health Assoc • Merry Guild, LPC Bloomfield • Linda Wiebe, LPCC • Rebecca Jasper, MSW, LISW Cortez • Linda Wiebe, LPCC Durango • David Johnson, LMSW, LISW, PhD New Horizons • Linda Wiebe, LPCC El Paso • Juan N Sosa, PhD Farmington • David Johnson, LMSW, LISW, PhD New Horizons • Linda Wiebe, LPCC • Rebecca Jasper, MSW, LISW Five Points • Jeannette Acqwsto, MA, LMHC, LMFT Las Cruces • Juan N Boss, PhD Las Lunas • Merry Guild, LPC Las Vegas • Carolyn Luna, MSN, CNAA Jordan Counseling Services Los Alamos • Carolyn Luna, MSN, CNAA Jordan Counseling Services Los Lunas • F Robert Knox, LMSW, LISW, NBCC Albuquerque Behavioral Health Assoc Placitas • F Robert Knox, LMSW, LISW, NBCC Albuquerque Behavioral Health Assoc Raton • Elizabeth S Baer, LISW Rio Rancho • F Robert Knox, LMSW, LISW, NBCC Albuquerque Behavioral Health Assoc • Mark A Fernegel, LCMHC, ATR Community Lighthouse • Jeannette Acqwsto, MA, LMHC, LMFT 7/6/98 Workers Assistance Program, Inc PROPRIETARY INFORMATION Page 5 Workers Assistance Program, Inc. Nationwide Affiliates Santa Fe • Carolyn Luna, MSN, CNAA Jordan Counseling Services Shiprock • Linda Wiebe, LPCC • Rebecca Jasper, MSW, LISW Silver City • Dona G McGrath, LMSW NEW YORK Bloomfield • Jim Garofallou, PhD Montclair • Jim Garofallou, PhD New York • Carol Lubetsky, LMSW • Jim Garofallou, PhD NORTH CAROLINA Greensboro • Nelson B Hodgkins, CEAP, NCC, CAC Employee Counseling Associates, Inc OKLAHOMA Atoka • Jenny Rock, LCSW Bethany • Vicki Mayfield, MEd, AN, LMFT • Linda Cummings,LMSW, CADC Family Counseling Center, Inc • Family Counseling Center, Inc Judith Curry, PhD • Charlotte Sanders, MSW, LCSW C-RMV Inc Blanchard • Dennis B Butler, ICADC Butler Counseling Service Broken Arrow • Julia Gustafson, LCSW, LPC Choctaw • Eleanor C Porter, MSW, LCSW Family Counseling Center Del City • Dennis B Butler, ICADC Butler Counseling Service • George Suitor, MSW, LSW, LMFT Denison • Joe Jackson, LMSW-ACP, LCDC, LMFT Jackson Counseling Center Durant • Joe Jackson, LMSW-ACP, LCDC, LMFT Jackson Counseling Center Edmond • Eleanor C Porter, MSW, LCSW Family Counseling Center • Michael E Kusner, LMFT Family Therapy Institute • George Suitor, MSW, LSW, LMFT E/ Reno • Bette Kelley, M Ed, MAC, CADC, ICADC Goodwell • Kenneth Burton, MS Guymon • Kenneth Burton, MS Hartshorne • Jenny Rock, LCSW Jenks • Julia Gustafson, LCSW, LPC Kowa • Jenny Rock, LCSW McAllister • Jenny Rock, LCSW Midwest • Jacqueline Hahn, LCSW • Family Counseling Center, Inc Steve Weston, LCSW Midwest City • Vicki Mayfield, MEd, AN, LMFT • Eleanor C Porter, MSW, LCSW Family Counseling Center • Ron Marlett, LSW 7/6/98 Workers Assistance Program Inc PROPRIETARY INFORMATION Page 6 Workers Assistance Program, Inc Nationwide Affiliates • Dennis B Butler, ICADC • Jacqueline Hahn, LCSW Butler Counseling Service • Bette Kelley, M Ed, MAC, CADC, ICADC • Eleanor C Porter, MSW, LCSW Family Counseling Center • Linda Cummings,LMSW, CADC • Ron Marlett, LSW Family Counseling Center, Inc • Family Counseling Center, Inc • Dennis B Butler, ICADC Judith Curry, PhD Butler Counseling Service • George Surter, MSW, LSW, LMFT • Bette Kelley, M Ed, MAC, CADC, ICADC • Charlotte Sanders, MSW, LCSW • Linda Cummings,LMSW, CADC C-RMV Inc Family Counseling Center, Inc Moore • Family Counseling Center, Inc • Eleanor C Porter, MSW, LCSW Judith Curry, PhD Family Counseling Center • Family Counseling Center, Inc • Dennis B Butler, ICADC Steve Weston, LCSW Butler Counseling Service • Michael E Kirsner, LMFT • Linda Cummmgs,LMSW, CADC Family Therapy Institute Family Counseling Center, Inc • George Suffer, MSW, LSW, LMFT Mustang, Edmond, Piedmont, Warr Acres, • Charlotte Sanders, MSW, LCSW • Charlotte Sanders, MSW, LCSW C-RMV Inc C RMV Inc Optima Mustangs • Kenneth Burton, MS • Bette Kelley, M Ed, MAC, CADC, ICADC Owasso Norman • Julia Gustafson, LCSW, LPC • Vicki Mayfield, MEd, RN, LMFT Purcell • Jacqueline Hahn, LCSW • Michael E Kirsner, LMFT Family Therapy Institute • Eleanor C Porter, MSW, LCSW San Springs Family Counseling Center • Julia Gustafson, LCSW LPC • Ron Marlett, LSW Sapulpa • Dennis B Butler, ICADC • Julia Gustafson, LCSW, LPC Butler Counseling Service • Linda Cummings,LMSW,CADC Shawnee Family Counseling Center, Inc • Michael E Kirsner, LMFT Family Therapy Institute • Family Counseling Center, Inc Judith Curry, PhD Spencer • Michael E Kirsner, LMFT • Bette Kelley, M Ed, MAC, CADC, ICADC Family Therapy Institute Stuart • George Suitor, MSW, LSW, LMFT • Jenny Rock, LCSW • Charlotte Sanders, MSW, LCSW Tulsa C-RMV Inc • Jackie Cleary, LPC, LMFT Oklahoma Clty •Julia Gustafson, LCSW, LPC • Vicki Mayfield, MEd, RN, LMFT • Roberta Marder, LSW 7i6/98 Workers Assistance Program, Inc PROPRIETARY INFORMATION Page 7 Workers Assistance Program, Inc. Nationwide Affiliates Wilburton SD • Jenny Rock, LCSW Rock Valley Yukon • Candice Cummings, LCSW-PIP • Bette Kelley, M Ed, MAC, CADC, ICADC Family Service, Inc • Michael E Kirsner, LMFT Sioux Falls Family Therapy Institute • Candice Cummings, LCSW-PIP • Charlotte Sanders, MSW, LCSW Family Service, Inc C-RMVinc TENNESSEE Ontario, Canada Memphis Kitchener • Janet McCutchen, MA, CEAP • John Henderson, PhD CONCERN EAP Interfaith Pastoral Counseling TEXAS London • Neil R Campbell, PhD, LMFT • Betty Fev, PhD & Associates Psychotherapy & Nursing Associates • Jack Harris, LMSW, LPC, LCDC, O R EG O N CADAC, LMFT Portland • Eloy Vela, LMFT--Treatment Associates of • Lone Buccola, LPC, LMHC, CEAP Harlingen/McAllen EASE • Ministry Counseling Sliverton Mr Steadman, LPC, CEAP • Lode Buccola, LPC, LMHC, CEAP • Johnny Mack Adams, LMSW-ACP EASE PENNSYLVANIA • Lillie S Campbell, LMSW-ACP Camden, NJ • • Marion Frank, PhD, CEAP Abilene Professional Psychology Services Doylestown • Pastoral Care and Counseling Center Patrick Heard, LPC, LMFT • Marion Frank, PhD, CEAP Professional Psychology Services • Pastoral Care and Counseling Center Stephen Willis, LPC, LMFT Haddonfield • Marion Frank, PhD, CEAP • Pastoral Care and Counseling Center Professional Psychology Services Hslao-Wen (Eunice) Moon, LPC, MMFT Lancaster Albany • Jerry Shank, CEAP • Pastoral Care and Counseling Center Family Services of Lancaster County Patrick Heard, LPC, LMFT Pennsauken, PA • Josue Kelly, LPC, Komoma Counseling • Marion Frank, PhD, CEAP • Pastoral Care and Counseling Center Professional Psychology Services Stephen Willis, LPC, LMFT Philadelphia A/edo • Marion Frank, PhD, CEAP • Mary Ann Brown, LMSW-ACP, LPC Professional Psychology Services • Linda N Duncan, Ed D , LMFT, LPC Plymouth Meeting • Marion Frank, PhD, CEAP Professional Psychology Services 7/6/98 Workers Assistance Program, Inc PROPRIETARY INFORMATION Page 8 Workers Assistance Program, Inc. Nationwide Affiliates Alice • Leta Acker & Associates • Treatment Associates of Corpus Christi Leta Acker, MA, LPC, LMFT Shirley Wolbnnk, LPC, LMFT • Deborah K Wallington, PhD • Treatment Associates of Corpus Christi Amarillo Behavioral Consultants James Fitzpatrick, CADAC, LCDC • Eileen Murphy, LMSW-ACP • Treatment Associates of Corpus Christi Joanne Arnold, CADAC, LCDC, CCGC • Treatment Associates, Inc April A Webster, LCDC, CADAC, NCAC I • Anthony (Tony) Montez, LPC Trimly Counseling Allet • Joyce Hartman, LMSW-ACP, CADAC Counseling & Psychotherapy Allen • Diane Pipkin Alpine • Arthur D Graff, LMSW-ACP, ACSW • Bernadine Crawford, LPC, LMFT, LCDC Alto • Mark Sutton, M A, LPC • Juanda Morgan, LPC Alvin • Karen Price, MA, LPC, LMFT, ATR Center for Personal and Family Growth • Randy Brazzel, MA, LPC, LMFT Center for Personal and Family Growth • Gad M Viel, LMSW-ACP, LMFT Center for personal and family Growth • Patricia McNeese, LMSW-ACP, LCDC • Kimbedee Kyle, M A LPC Center for Personal and Family Growth • George Gdmes,LPC, LMFT, LCDC • Karen Ganson - Hubbard, MEd, LMFT Amarillo • Sylvia McTague, LPC, LMFT • Cynthia Creswell, LCDC, NCAC II Amarillo Council on Alco & Drug Abuse • Ned Creswell, MA, LCDC, CCDS Panhandle Council on Alco / Drug abuse • Dr Kaye Renshaw, LPC, SWA, MHC, RSOTP • Pam Acklm, LPC, LMFT • Don Horton, LPC, LCDC • Tim Enevoldsen, LPC, LMFT, RPTS Amarillo Behavioral Consultants • Robyn Pruitt, LMSW Amarillo Behavioral Consultants Andrews • Richard L DuBois, LPC, CADAC, LCDC, LMFT • Joan H Pace, LPC • Teresa "Sam" Guyton, LPC, LMFT, CCDS, LCDC • Ronald Meyer, D Min, LMFT, LCDC Samaritan Counseling Center of West Texas Angleton • Libby Fox McNamara, LMSW-ACP, LCDC • Natalie Murray, LPC Learning Lab, Inc • Patricia McNeese, LMSW-ACP, LCDC • Nancy LeFebvre, LPC • George Gnmes,LPC, LMFT, LCDC • Karen Ganson - Hubbard, MEd, LMFT Anthony • Christine Napiwocki, LMSW-ACP • Diana Duron-Cordell, LMSW ACP, LMFT, LCDC,CCDS Arlington • Workers Assistance Program, Inc • David Teed, ACSW, LMSW ACP • G Roth Donovan, LPC, LMFT, LCDC Arlington Counseling Services • Nancy Nash, MA, LPC CCDS, LCDC Cedar Place Counseling Center • James E Musgrave, Jr, DMin, LMSW, LCDC, CADAC • Roberta C Edwards, LMSW-ACP, LPC LMFT, CADAC, LCDC 7/8/98 Workers Assistance Program, Inc PROPRIETARY INFORMATION Page 9 Workers Assistance Program, Inc. Nationwide Affiliates • Steve Remell, PhD • Ends Junkins, LMSW-ACP • George Ruffin, LPC, LMFT, LCDC Center for Change, Development and Support • Maria G Villarreal, LPC • Julian T Janes III, LPC Workers Assistance Program, Inc Athena • Rod Adelman, MA, CADAC, LPC Kalman & Associates • Glenna M White, EdD, LPC, LMFT The Counseling Center • Marian Turbewlle Hicks, MEd LPC, LMFT • Wade E French, MA, LPC, LCDC, LMFT • Sharon Kalman, MS, LPC Kalman & Associates Atlanta • Betty Feu, PhD & Associates • Yvonne Fellers, LMSW ACP Yvonne Fellers, Inc & Associates Austin • Robert M Seidel, MSSW, LMSW-ACP • Juana C Antokoletz, PhD • Carol Cofer, LMSW-ACP, ACSW, LCDC • Kathy Grandey,LMSW-ACP • Robert E Vance, PhD • Deborah Lee Fox Marley, LMSW ACP • Judith Reyes, LMSW-ACP • Ulysses (Mac) McLester, LMSW ACP, LCDC • Ron Stevenson, DDiv Lighthouse Pastoral Counseling Center • Sara L Dumas, PhD • Ileana C Corbelle, LMSW-ACP • Melba Vasquez, PhD • T Tucker Glaser, LMSW-ACP • Gina Brazzle, LMSW-ACP, CADAC, LCDC • Mary Beth Grimes, LMSW-ACP Counseling and Recovery Services • Colleen A Shaffer, LMSW-ACP Counseling and Recovery Services • Stuart H Baum, LCDC • Scott A Harpst, LMSW-ACP,LMFT • James H Miller, LMSW, MSW Vasquez & Assoc Mental Health Sery • Pamela Malone, MA, LMSW- ACP, LCDC • Jenesta Stumap, MS, LMSW-ACP, RN • Maria Guerra Dawson, LMSW-ACP The Guerra - Dawson Center for Counseling • Maydelle Fason Austin Career Associates • Teal O'Mara, LMSW-ACP • Albert Ballard, LMSW-ACP • Karolyn Tybor, LPC, LMFT Professional Health Services of Wimberley • Ann Wood, LMSW-ACP, LCDC • Michelle McLin, LPC • James Noel, LMSW-ACP, LMFT • Chris Barber, LMSW-ACP • Carol Merrill, LMSW-ACP • Lonna Cenm, LPC, LCDC • Elizabeth Davis, LPC • Judith Sikes, LMSW-ACP • Barbara Shaw Alford, Ph D , LMFT Cedar Creek Associates • Sharon Bischofshausen, PhD, LMFT • Janet E Kautz, LMSW-ACP, LMFT • Dorothy L Green, LPC • Rebecca B Hayhurst, LMSW • Catherine C Cogbum, LPC • Robert M White, LMSW-ACP Cedar Creek Associates • Audrey Padorr, LMSW-ACP • Woody Hunter, LCDC, CEAP • Jamie R Oliver, LMSW-ACP, CEAP 7/6/96 Workers Assistance Program, Inc Page 10 PROPRIETARY INFORMATION Workers Assistance Program, Inc Nationwide Affiliates • Joan Marks, LMSW ACP Azle • Mary Ann Brown, LMSW-ACP, LPG • Tiara A Box - Slaughter, PhD Balch Springs • Judy Dunn, LPC Bandera • Patncia Bowles, LMSW-ACP, LCDC, RSOTP Bastrop • Julia Hickman, PhD & Associates Bastrop Mental Health Associates • Barbara Webb, MEd, LPG, LMFT, RPED • Walter (Buzz) O'Connell, PhD • Tern O'Mara, LMSW-ACP • Kathleen Moore, LPC Bay City • Glenda Hall Speegle, LMSW-ACP, LPC Wharton Counseling Services • Patricia McNeese, LMSW-ACP, LCDC • Nancy LeFebvre, LPC • George Gnmes,LPC, LMFT, LCDC • Karen Godson Hubbard, MEd, LMFT Baytown • Linda Snyder, LMSW-ACP, LPC La Porte Counseling Center • Mary Reagan Fricke, MA, LPC • Samuel D Blrkner, Ed D • Christine Prosser, LPC, LMFT, LCDC Beaumont • Roger M Kendall, MEd, LPC Social Work Services and Associates • Brad Hoover, MS, LPC, CCDS, LMFT • Margaret "Sue" Echols, LPC Bedford • George W Trewdt, LPC, CADAC, LMFT Trewit Counseling & Associates • Glona Kemp Shami, LPC, LMFT, LCDC • Jerome "Jerry" Mabli, PhD 7/6/98 Workers Assistance Program, Inc • James E Musgrave, Jr, DMin, LMSW, LCDC, CADAC • Roberta C Edwards, LMSW-ACP, LPC LMFT CADAC, LCDC • Carla F Garber, MEd, LPC • Robin E Case LMSW ACP, LCDC, LMFT Forest Ridge Counseling • Ends Junkets, LMSW ACP • Mona G Villarreal, LPC • Julian T Janes ill, LPC Workers Assistance Program, Inc Beeville • David McCaig & Associates David McCaig, LMSW-ACP • Manlou C Weir, LPC, LCDC, LMFT, MAC • James B Pfeiffer-LMSW ACP, LMFT, LCDC • Karen Cabral, M A, LPC, LMFT Counseling Associates of San Antonio • Patty Spence, LPC Dubois Psychological Clinic • Treatment Associates of Corpus Christi Shirley Wolbnnk, LPC, LMFT • Treatment Associates of Corpus Christi James Fitzpatrick, CADAC, LCDC • Treatment Associates of Corpus Christi Joanne Arnold, CADAC, LCDC, CCGC • Treatment Associates, inc April A Webster, LCDC, CADAC, NCAC I Bellaire • Gwendolyn Strong - Scott, LMSW-ACP, ACSW • Joyce Hartman, LMSW ACP, CADAC Counseling & Psychotherapy • Lawrence H Traylor, MA, LPC • Bill Jack Davis, MA, LPC, LCDC, LMFT The Bridge Counseling Center • Jean Gonzales, LPC, LCDC Whole Person Counseling • Prowlla Henderson - Scruggs, MEd, LMFT, LCDC, CADAC, NCAC II • Carolyn Finley, LCDC, ADC Crystal Clear Inc Outpatient Treatment Program • James W Moss, LCDC, CADAC Crystal Clear Inc Outpatient Treatment Program Page 11 PROPRIETARY INFORMATION Workers Assistance Program, Inc. Nationwide Affiliates Bellville • Kay Gregory, LPC, LMFT Family Resource Center • Larry Thomas, PhD, LPC, LCDC Family Resource Center Belton • Richard Walter Brunn, PhD, CCDS • Jim R Eads, LMSW-ACP, LPC Family Behavioral Health Associated • Charles Hill, EdD, LMSW-ACP, LPC, RSOTP • Alice Anne Brunn, PhD • Anne Everson, LPC Family Behavioral Health Associates • Janice H Glosson, LMSW-ACP, LMFT Professional Counseling Services • W Paul McLemore, LPC, LMFT, LCDC Adult and Adolescent Counseling Center • Associated Family Counselors Arthur Chupik, LMSW-ACP, LPC, LMFT, LCDC Big Spring • J Steven Roberts, LMSW-ACP, AACC Associates in Counseling and Development • Virginia "Gail' Zilai, LMSW ACP, CCDS • Joan H Pace, LPC • Teresa "Sam" Guyton, LPC, LMFT, CCDS, LCDC • Ronald Meyer, D Min, LMFT, LCDC Samaritan Counseling Center of West Texas Blanco • Evalene McAfee, M A, LCDC Professional Health Services of Wimberley • Carol Merrill, LMSW ACID • Ann -Jeanette Marantino, MEd, LPC • Carolyn F Colhoun, LMSW-ACP Boerne • Deborah Byrd, LMSW-ACP, LMFT, LCDC, CADAC, NCAC • Leonor Gonzalez, LMSW-ACP • Patricia Bowles, LMSW-ACP, LCDC, RSOTP • Larry Burson, LPC • Stephanie Ellis Ecke, LPC LCDC, MAC Boerne • Carmen Cortez Lewenthal, LPC, LMFT Bonham • William P Mory, EdD, LPC, LMFT, LCDC • Rosanna (Rose) X Wshrman, LMSW-ACP, LCDC Booker • Robin Famey, LPC Borger • Sylvia McTague, LPC, LMFT • Leta Acker & Associates Leta Acker, MA, LPC, LMFT • Deborah K Wallington, PhD Amarillo Behavioral Consultants • Jams Hunt, LPC • Linda Olson, LPC • Don Horton, LPC, LCDC • Tim Enevoldsen, LPC, LMFT, RPTS Amarillo Behavioral Consultants • Robyn Pruitt, LMSW Amarillo Behavioral Consultants • Robin Famey, LPC Bowie • Arthur Madden, MEd, LPC Arthur Madden & Assoc • Stephanie Behnke Patton, LPC Arthur Madden & Assoc • Naoma Clark, LPC Arthur Madden & Assoc Brackettville • Daniel Chavva Jr, MA, LPC, LCDC • Dorothy Whittle Reagan, MS, LPC Amistad Therapy Center Brady • William T Gustavus, LPC, LCDC, ADC-Illcf Breckenridge • Josie Kelly, LPC, Koinonia Counseling Brenham • Barbara Webb, MEd, LPC, LMFT, PIPED • Kay Gregory, LPC, LMFT Family Resource Center 7/6/98 Workers Assistance Program, Inc Page 12 PROPRIETARY INFORMATION Workers Assistance Program, Inc. Nationwide Affiliates • Graciela Leon, MEd, LPC Buda • Mary ge, LPC, LCDC • Israel Nalera, PhD Counseling & Consulting Services Centerr for for Counseling and Wellness • Larry Thomas, PhD, LPC, LCDC • Trinidad (Tnni) P Rodriguez, LPC, PA Family Resource Center Buffalo • Debra Milburn, LPC • Marian Turbeville Hicks, MEd, LPC, LMFT Bridgeport Burleson • Andre L Ray, LPC • Richard Maas, MA, LPC, LMFT Bronte • Bryan Elliott, LPC, LMFT • Connie Rafailedes, LPC Brownfield Burnet • West Texas Counseling Services • Judith Sikes, LMSW-ACP Kimberly Copeland, MA, LPC, LPA • Janet E Kautz, LMSW-ACP, LMFT Brownsville • Carolyn F Colhoun, LMSW-ACP • Howard Conkey, MA, CADAC Family Connection • Linda L Townsend, LPC, LMFT, RN Professional Counseling Service • Susan G Ander, PhD, CADAC Ander Behavioral Center Burton • Bias Cantu, LMSW-ACP • Mary Lovelidge, LPC, LCDC Ander Behavioral Health Center for Counseling and Wellness Brownwood Caldwell • Michael Qunell, LPC • Kay Gregory, LPC, LMFT Family Resource Center • William T Gustavus, LPC, LCDC, ADC-Illcf Cameron Bruceville Eddy • Associated Family Counselors • W Paul McLsmore, LPC, LMFT, LCDC Sheila S Beming, LMSW-ACP, LMFT Adult and Adolescent Counseling Center Canadian Bryan I • Linda Olson, LPC • Michael Russell, MA, LPC, LMFT Canadian, Lipscomb, Follett, Higgins • Rebecca Loehrer, PhD, LPC • Robin Famey, LPC Center for Integrative Psychotherapy • Darlene Palmer, LPC, LMFT Canyon • Bets McSpadden, PhD • Sylvia McTague, LPC, LMFT • Leta Acker & Associates • Anna Satterfield - Jenkins, PhD, CEAP Leta Acker, MA, LPC, LMFT • Tom Gray, LCDC, NCAC I • Deborah K Wallington, PhD Amarillo Behavioral Consultants • Dons Hiebert, LPC • Dr Kaye Renshaw, LPC, SWA, MHC, RSOTP • Graciela Leon, MEd, LPC • Tim Enevoldsen, LPC, LMFT, RPTS • Larry Thomas, PhD, LPC, LCDC Amarillo Behavioral Consultants Family Resource Center • Robyn Pruitt, LMSW • Debra Milburn, LPC Amarillo Behavioral Consultants 7/6/98 Workers Assistance Program, Inc Page 13 PROPRIETARY INFORMATION Workers Assistance Program, Inc Nationwide Affiliates Canyon Lake • Sandra A Eaves, LMSW ACP, LMFT, CCDS Carrollton • Rom Talan, LPC • Gary M Carpenter, LMSW-ACP, LPC, LMFT • Diane Pipkin • Glen Hernngton, LPC, LMFT, LCDC, ASOTP • Zella Harris, PhD, LPC, LMFT • Karla B Ponder, LPC, LCDC • Jane A Byers, LPC, LMFT, LCDC Cedar Hill • Clyde Hanks, PhD Psychiatric Center of North Texas Cedar • Kathy Grandey, LMSW-ACP • Deborah Lee Fox Marley, LMSW-ACP • Connie Curtiss, LMSW-ACP, LCDC, CADAC • Chris Barber, LMSW-ACP • Janet E Kautz, LMSW-ACP, LMFT • Jamie R Oliver, LMSW-ACP, CEAP Center • Ray T Johnston, LMSW ACP Chappell Hill • Kay Gregory, LPC, LMFT Family Resource Center Childress • Mark James, LMSW Chillicothe • Sue Ellen Davis, LPC Family Counseling Center Cisco • Pastoral Care and Counseling Center Patrick Heard, LPC, LMFT • Pastoral Care and Counseling Center Stephen Willis, LPC, LMFT Clarendon • Cynthia Creswell, LCDC, NCAC II Amarillo Council on Alco & Drug Abuse • Ned Creswell, MA, LCDC, CCDS Panhandle Council on Alco / Drug abuse Claude • Sylvia McTague, LPC, LMFT Clear Lake • Karen Price, MA, LPC, LMFT, ATR Center for Personal and Family Growth • Linda Snyder, LMSW-ACP, LPC La Porte Counseling Center • Ruben P Martinez, MA, LPC, LMFT • Randy Brazzel, MA, LPC, LMFT Center for Personal and Family Growth • Gail M Vial, LMSW-ACP, LMFT Center for personal and family Growth • Carol Johnson, MA, LPC, LMFT, CCDS • Kenneth Rogers, MA, LPC • Christine Prosser, LPC, LMFT, LCDC • Kimbedee Kyle, M A LPC Center for Personal and Family Growth Clear Lake City • Mary Reagan Fricke, MA, LPC Cleburne • Richard Maas, MA, LPC, LMFT • Connie Rafailedes, LPC • Daniel "Dick' R Martin LPC, LMFT, CCDS Cleveland • Samuel D Birkner, Ed D • Ron Covey, Ph D,LPC, LMFT Clint • Damian Maureva, ACSW, LMSW-ACP, LMFT • Keith Wilson, LMSW-ACP, LMFT, LISW • Pamela Wilson, LMSW-ACP, LMFT, LISW • Nancy A Joyce, LMSW-ACP Options for Self -Development Clute • Patricia McNeese, LMSW-ACP, LCDC 7/8/98 Workers Assistance Program Inc Page 14 PROPRIETARY INFORMATION Workers Assistance Program, Inc Nationwide Affiliates Coldsprings Conroe • Barbara J Flores, LMSW-ACP, CADAC, LCDC • Walter Y Quilano, PhD The Commonwealth Center Coleman • Bettina DeLong, LPC, LMFT, CCDS • Michael Qunell, LPC The Woodlands Group • William T Gustavus, LPC, LCDC, ADC-Illct • Anita Plummer, LMSW-ACP • Pastoral Care and Counseling Center Hsiao Wen (Eunice) Moon, LPC, MMFT • Gary Petty, PhD & Associates College Station North Belt Psychological Services • Michael Russell, MA, LPC, LMFT • Natalie Murray, LPC Learning Lab, Inc • Rebecca Loehrer, PhD, LPC • Thomas M Kozak, PhD Center for Integrative Psychotherapy Associated Mental Health Centers • Darlene Palmer, LPC, LMFT • Frank Armstrong, MAP LPC, LMFT • Bets McSpadden, PhD Cornerstone Mental Health Associates • Bill Jack Davis, MA, LPC, LCDC, LMFT • Anna Satterfield - Jenkins, PhD, CEAP The Bridge Counseling Center • Tom Gray, LCDC, NCAC 1 • Barbara Hall, PhD • Dons Hiebert, LPC • Barbara J Flores, LMSW-ACP, CADAC, LCDC • Graciela Leon, MEd, LPC • Susan Burdick, LMSW-ACP Associated Mental Health Centers, PC • Larry Thomas, PhD, LPC, LCDC Cooper Family Resource Center • Rosanna (Rose) X Wehrman, LMSW-ACP, LCDC • Debra Milburn, LPC Coperas Cove Colleyville • Anne Everson, LPC • Glona Kemp Shami, LPC, LMFT, LCDC Family Behavioral Health Associates Colmesnell Copperas Cove • Clark Psychological Consultation, PC • Richard Walter Brunn, PhD, CCDS Stephanie Miller, LPC • Jim R Eads, LMSW-ACP, LPC Columbus Family Behavioral Health Associated • Walker Counseling Associates • Charles Hill, EdD, LMSW-ACP, LPC, RSOTP Sharon Walker, PhD • Glenda Hall Speegle, LMSW-ACP, LPC • Alice Anne Brunn, PhD Wharton Counseling Services • Beth (Lucy) Powell, LMSW-ACP, LCDC • Warren T Townsend, LMSW-ACP, LPC, LMFT Health Rising Professional Counseling Service • Linda L Townsend, LPC, LMFT, RN Comanche Professional Counseling Service • William T Gustavus, LPC, LCDC, ADC Illcf • Susan E Edgar, LMSW ACP, LCDC, LMFT Commerce Professional Counseling Service • H Mac Walling, PhD • Janice H Glosson, LMSW-ACP, LMFT Professional Counseling Services Comstock • Daniel Chavira Jr, MA, LPC, LCDC Corpus Christi • David McCaig & Associates David McCaig, LMSW-ACP 7/6/98 Workers Assistance Program, Inc Page 15 PROPRIETARY INFORMATION Workers Assistance Program, Inc Nationwide Affiliates • James B Pfeiffer-LMSW-ACP, LMFT, LCDC • Patty Spence, LPC Dubois Psychological Clinic • Treatment Associates of Corpus Christi Shirley Wolbrink, LPC, LMFT • Treatment Associates of Corpus Christi James Fitzpatrick, CADAC, LCDC • Treatment Associates of Corpus Christi Joanne Arnold, CADAC, LCDC, CCGC • Treatment Associates, Inc April A Webster, LCDC, CADAC, NCAC I • Treatment Associates, Inc Larry W Sutherland, LPC, LCDC • Anthony (Tony) Montez, LPC Trinity Counseling Corrigan • Debra Kathleen Burton, MA, LPC The Counseling Center of East Texas • Ronald Chumley, MEd, LPC • Mark Sutton, M A, LPC • Clark Psychological Consultation, PC Frankie Clark, PhD, RSOTP • Clark Psychological Consultation, P C Susan McCulley, LPC, LCDC • Juanda Morgan, LPC Corsicana • Rod Adelman, MA, CADAC, LPC Kalman & Associates • Sharon Kalman, MS, LPC Kalman & Associates Cotulla • Dorothy Brundrett, LPC Crockett • Richard Dupuy, PhD, LMFT, LCDC The Coping Center, Inc • Ray T Johnston, LMSW-ACP • Mark Sutton, M A, LPC • Clark Psychological Consultation, PC Frankie Clark, PhD, RSOTP • Clark Psychological Consultation, P C Rosa Davis, LPC • Juanda Morgan, LPC Crosby • Samuel D Birkner, Ed D Crowell • Sue Ellen Davis, LPC Family Counseling Center Crowley • Richard Maas, MA, LPC, LMFT • George Ruffin, LPC, LMFT, LCDC Center for Change, Development and Support Cuero • Patricia Pomanci, LPC • Virginia Ruschhaupt, MA, LPC DaingerRe/d • All McGinnis, MS, LPC Dalhart • Jams Hunt, LPC • Dr Kaye Renshaw, LPC, SWA, MHC, RSOTP • Don Horton, LPC, LCDC Dallas • Kathryn Lynn, LMSW-ACP, LMFT Kathryn Lynn & Associates • George W Trewdt, LPC, CADAC, LMFT Trewitt Counseling & Associates • Jack Scherschell, PhD, LPC, CADAC PACE Health Services • Rom Talan, LPC • K Bernard Klein, LMSW-ACP • Lynelle C Yingling, PhD, LPC, LMFT J & L Human Systems Development • Deanna Kasten, LPC, CADAC • G Roth Donovan, LPC, LMFT, LCDC Arlington Counseling Services • Clyde Hanks, PhD Psychiatric Center of North Texas • Nancy Nash, MA, LPC, CCDS, LCDC Cedar Place Counseling Center • Vicki W Lerma, LPC, LMFT, CCDS • Gene Ross, LMSW-ACP Gene Ross and Associates 7/6/98 Workers Assistance Program, Inc Page 16 PROPRIETARY INFORMATION Workers Assistance Program, Inc Nationwide Affiliates • John J O'Brien, LPC, LMFT, CCDS, CADAC • Rahna Sharp Redman, MA, CADAC, LCDC • James E Musgrave, Jr, DMin, LMSW, LCDC, CADAC Sharp Focus Counseling • Glen Herrington, LPC, LMFT, LCDC, ASOTP • Joanne E Sargent, MS, RN, CNS • Gary M Carpenter, LMSW-ACP, LPC, LMFT • Zeila Harris PhD, LPC, LMFT • CRT Counseling and Resource Center The Road to Recovery • Michelle Daniels, M Ed, LPC CCD Counseling, Inc • Jan Martin Dunn, PhD, LPC, LMFT Decauter • Julie N Allbritton, LMSW-ACP, CCDS • Andre L Ray, LPC • Ends Junkins, LMSW-ACP Deer Park • Sylvia Foladare, LMSW-ACP • Sharlene Johnson, MA, LCDC, SWA • Judy Dunn, LPC • Christine Prosser, LPC, LMFT, LCDC • Richard Mallard, LPC Kathryn Lynn & Associates Del Rio • Madge Rusbel, LPC • Daniel Chawra Jr, MA, LPC, LCDC Downtown Counseling Associates • Dorothy Whittle Reagan, MS, LPC • V Renee Gigoux, LPC, LMFT, Amistad Therapy Center Kathryn Lynn and Associates Denison • Ann Meredith Todd, LCDC, ADC • Tonna Voss Miller, MEd, LPC Addiction Counseling Associates Sherman Family Counseling Center • Martin Navarro, LCDC • Robert Beck, PhD Addiction Counseling Associates Sherman Psychological Services • William E Conner, Jr, LCDC • William P Mory, EdD, LPC, LMFT, LCDC Addiction Counseling Associates Denton • Albert W Merchant, LMSW-ACP • Roni Talan, LPC • John Slywka, LPC, LMFT Kathryn Lynn & Associates • Susan McGraw, LMSW-ACP, LPC Counseling & Social Work Services • Karla B Ponder, LPC, LCDC • Gene Ross, LMSW-ACP Gene Ross and Associates • Jane A Byers, LPC, LMFT, LCDC • Patine Sharp Redman, MA, CADAC, LCDC • Patricia Myers, LPC Sharp Focus Counseling Kathryn Lynn & Associates • Robert Harwell, LPC Dayton • Glen Herrington, LPC, LMFT, LCDC, ASOTP • Samuel D Birkner, Ed D De Soto • Zella Harns, PhD, LPC LMFT • Clyde Hanks, PhD Psychiatric Center of North Texas • Andre L Ray, LPC • Richard Mallard, LPC • Pamela Hancock, LPC Kathryn Lynn & Associates Decatur • Karla B Ponder, LPC, LCDC • Susan McGraw, LMSW-ACP, LPC Counseling & Social Work Services • Jane A Byers, LPC, LMFT, LCDC 7/6/98 Workers Assistance Program, Inc Page 17 PROPRIETARY INFORMAMON Workers Assistance Program, Inc Nationwide Affiliates • Michelle Daniels, M Ed, LPC CCD Counseling, Inc Devine • Dorothy Brundrett, LPC • Melanie E Meier. LPC • Richard G Scott Innovative Concepts Diboll • Clark Psychological Consultation, PC Stephanie Miller, LPC Dickinson • Karen Price, MA, LPC, LMFT, ATR Center for Personal and Family Growth • Tony Moreno, LPC • Randy Brazzel, MA, LPC, LMFT Center for Personal and Family Growth • Sandra G Cornwell, LPC, LMFT LCDC, CCDS • Gail M Viol, LMSW-ACP, LMFT Center for personal and family Growth • Sharlene Johnson, MA, LCDC, SWA • Kimberlee Kyle, M A LPC Center for Personal and Family Growth • Sherry L Taylor, M A, LPC, LMFT, RN Dllley • Dorothy Brundrett, LPC Donna • Noel F Laurel, LMSW-ACP, CEAP Counseling Associates Driftwood • Ann -Jeanette Marantino, MEd, LPC Dripping Springs • Colleen A Shaffer, LMSW-ACP Counseling and Recovery Services • Pamela Malone, MA, LMSW- ACP, LCDC • Karolyn Tybor, LPC, LMFT Professional Health Services of Wimberley • Evalene McAfee, M A, LCDC Professional Health Services of Wimberley • Carol Merrill, LMSW ACP • Ann -Jeanette Marantino, MEd, LPC • Beth (Lucy) Powell, LMSW-ACP, LCDC Health Rising • Carolyn F Colhoun, LMSW-ACP Dumas • Cynthia Creswell, LCDC, NCAC II Amarillo Council on Alco & Drug Abuse • Janis Hunt, LPC • Dr Kaye Renshaw, LPC, SWA, MHC, RSOTP Dumas • Don Horton, LPC, LCDC Duncanville • Clyde Hanks, PhD Psychiatric Center of North Texas • Nancy Nash, MA, LPC, CCDS, LCDC Cedar Place Counseling Center • Sylvia Foladare, LMSW-ACP Eagle Pass • Daniel Chavva Jr, MA, LPC, LCDC • Dorothy Whittle Reagan, MS, LPC Amistad Therapy Center Eden • James (Jim) L Gonterman, LMSW-ACP • J A (Tony) Contreras, PhD, LMFT Counseling Associates • Bryan Elliott, LPC, LMFT Edinburg • Jessie Longoria, MEd, LPC, LMFT • Bert D Levine, PhD • Steven J Zak, PhD, LMFT, LCDC, RSOT • Noel F Laurel, LMSW-ACP, CEAP Counseling Associates Edna • Glenda Hell Speegle, LMSW-ACP, LPC Wharton Counseling Services • Virginia Ruschhaupt, MA, LPC E/ Campo • Glenda Hall Speegle, LMSW-ACP, LPC Wharton Counseling Services E/ Paso • Frank Castillo, LMSW, LPC Human Assistance Services 7/6/98 Workers Assistance Program, Inc Page 18 PROPRIETARY INFORMATION Workers Assistance Program, Inc Nationwide Affiliates • Damian Maureira, ACSW, LMSW-ACP, LMFT • Christine Napiwocki, LMSW ACP • Richard Park, PhD, LMSW-ACP, LMFT, LCDC • George Sutton, LMSW-ACP, LMFT, LISW • Keith Wilson, LMSW-ACP, LMFT, LISW • Pamela Wilson, LMSW-ACP, LMFT, LISW • Diana Duron-Cordell, LMSW ACP, LMFT, LCDC,CCDS • Nancy A Joyce, LMSW-ACP Options for Self -Development Eldorado • James (Jim) L Gonterman, LMSW-ACP • J A (Tony) Contreras, PhD, LMFT Counseling Associates Electra • Barbara Brewer, EdD, LPC, LMFT Elgin • Julia Hickman, PhD & Associates Bastrop Mental Health Associates • Tern O'Mara, LMSW-ACP • Kathleen Moore, LPC Euless • George W Trewitt, LPC, CADAC, LMFT Trewitt Counseling & Associates • Gloria Kemp Shami, LPC, LMFT, LCDC • Richard Maas, MA, LPC, LMFT • James E Musgrave, Jr, DMIn, LMSW, LCDC, CADAC • Ends Junkins, LMSW-ACP • Maria G Villarreal, LPC Fabens • Damian Maureira, ACSW, LMSW-ACP, LMFT • Keith Wilson, LMSW ACP, LMFT, LISW • Pamela Wilson, LMSW-ACP, LMFT, LISW • Nancy A Joyce, LMSW-ACP Options for Self -Development Fairfield • Rod Adelman, MA, CADAC, LPC Kalman & Associates • Sharon Keiman, MS, LPC Kalman & Associates Floresvrlle • Manlou C Wes, LPC, LCDC, LMFT, MAC • Karen Cabral, M A, LPC, LMFT Counseling Associates of San Antonio • Melanie E Meier, LPC Flower Mound • Glen Herrington, LPC, LMFT, LCDC, ASOTP • Zella Harris, PhD, LPC, LMFT • Kada B Ponder, LPC, LCDC Forney • David M Caldwell, M A, LPC Fort Stockton • Arthur D Graff, LMSW-ACP, ACSW • Michelle Huckaby, LPC Fort Worth • George W Trewitt, LPC, CADAC, LMFT Trewitt Counseling & Associates • Mary Ann Brown, LMSW ACP, LPC • Barbara J Moore, EdD, LPC, CCDS • Workers Assistance Program, Inc • David Teed, ACSW, LMSW-ACP • Suzzette M Shelton, CADAC, LCDC, RN The Healing Place • Jerome "Jerry" Mabli, PhD • Richard Maas, MA, LPC, LMFT • James E Musgrave, Jr, DMin, LMSW, LCDC, CADAC • Roberta C Edwards, LMSW ACP, LPC LMFT, CADAC, LCDC • Carla F Garber, MEd, LPC • Merry Floyd, LMSW-ACP, LCDC • Steve Remell, PhD • Manlyn D Anderson, LPC, LCDC LMFT CEAP 7i6i9e Workers Assistance Program, Inc PROPRIETARY INFORMATION Page 19 Workers Assistance Program, Inc. Nationwide Affiliates • George Ruffin, LPC, LMFT, LCDC Center for Change, Development and Support • Linda N Duncan, Ed D , LMFT, LPC • Maria G Villarreal, LPC Frankston • Billie S Hopson, LPC, LMFT, LCDC Fredericksburg • Patricia Bowles, LMSW-ACP, LCDC, RSOTP • Carolyn F Colhoun, LMSW-ACP Fredricksburg • John Sterling, Ph D Sterling Behavioral Health • Larry Burson, LPC Freeport • Patricia McNeese, LMSW-ACP, LCDC Friendswood • Karen Price, MA, LPC, LMFT, ATR Center for Personal and Family Growth • Karen Herzrk, LPC, LMFT • Randy Brauel, MA, LPC, LMFT Center for Personal and Family Growth • Gail M Vlel, LMSW ACP, LMFT Center for personal and family Growth • Carol Johnson, MA, LPC, LMFT, CCDS • Kenneth Rogers, MA, LPC • Sharlene Johnson, MA, LCDC, SWA • Kimbedee Kyle, M A LPC Center for Personal and Family Growth Frisco • Torino Voss Miller, MEd, LPC Sherman Family Counseling Center • Diane Pipkin Fritch • Deborah K Wallington, PhD Amarillo Behavioral Consultants • Tim Enevoldsen, LPC, LMFT, RPTS Amarillo Behavioral Consultants • Robyn Pruitt, LMSW Amarillo Behavioral Consultants Ft Bend County • Carolyn Finley, LCDC, ADC Crystal Clear Inc Outpatient Treatment Program • James W Moss, LCDC, CADAC Crystal Clear Inc Outpatient Treatment Program Ft Stockton • Richard L DuBois, LPC, CADAC, LCDC, LMFT • Bernadine Crawford, LPC, LMFT, LCDC Ft Worth • Julian T Janes III, LPC Workers Assistance Program, Inc Gainesville • Tonna Voss Miller, MEd, LPC Sherman Family Counseling Center • Rahna Sharp Redman, MA, CADAC, LCDC Sharp Focus Counseling • William P Mory, EdD, LPC, LMFT, LCDC Galveston • Victor N Hirsch, PhD & Associates • Tony Moreno, LPC • Sandra G Cornwell, LPC, LMFT LCDC, CCDS • David B Bowen, CADAC, LCDC Pathways Wellness Center • Pat Winters, LMSW-ACP, BCD • Janet Thompson, LPC, LMFT Center for Personal and Family Growth • Jeffrey G Power, LPC • Sherry L Taylor, M A, LPC, LMFT, RN Garland • Kathryn Lynn, LMSW-ACP, LMFT Kathryn Lynn & Associates • K Bernard Klein, LMSW-ACP • Joanne E Sargent, MS, RN, CNS • Diane Pipkin • Judy Dunn, LPC • Richard Mallard, LPC Kathryn Lynn & Associates • V Renee Grgoux, LPC, LMFT, Kathryn Lynn and Associates • Albert W Merchant, LMSW-ACP 7/6/98 Workers Assistance Program, Inc Page 20 PROPRIETARY INFORMATION Workers Assistance Program, Inc Nationwide Affiliates • John Slywka, LPC, LMFT Kathryn Lynn & Associates • Patricia Myers, LPC Kathryn Lynn & Associates Gatesvllle • Associated Family Counselors Bill Bermng, LMSW-ACP, LPC, CADAC • Anne Everson, LPC Family Behavioral Health Associates • Associated Family Counselors Sheila S Beming, LMSW-ACP, LMFT • Warren T Townsend, LMSW-ACP, LPC, LMFT Professional Counseling Service • Linda L Townsend, LPC, LMFT, RN Professional Counseling Service • Susan E Edgar, LMSW-ACP, LCDC, LMFT Professional Counseling Service Galena Park • Mary Reagan Fricke, MA, LPC Georgetown • Mans Guerra -Dawson, LMSW-ACP The Guerra - Dawson Center for Counseling • Connie Curtiss, LMSW-ACP, LCDC, CADAC • Bemd (Bernie) Blanks, LMSW-ACP, LMFT • Chris Barber, LMSW-ACP • Judith Sikes, LMSW-ACP • Janet E Kautz, LMSW-ACP, LMFT Georgetwon • Jamie R Oliver, LMSW-ACP, CEAP Giddings • Julia Hickman, PhD & Associates Bastrop Mental Health Associates • Barbara Webb, MEd, LPC, LMFT, PIPED • Barbara Shaw Alford, Ph D , LMFT Cedar Creek Associates Gilmer • Cmdi Beck, CADAC, LCDC • Wanda M Kennel, BS, LCDC, SWA Glen Rose • Daniel "Dick" R Martin, LPC, LMFT. COOS Glen Rose • Pam Padget, LPC, LMFT, LCDC Gol d th wal to • Linda L Townsend, LPC, LMFT, RN Professional Counseling Service Gonzales • Seguin Family Institute Janice Hull, LMFT, RSOTP • Julia Hickman, PhD & Associates Bastrop Mental Health Associates • Patricia Pomarict, LPC • Richard G Scott Innovative Concepts Gonzalez • Treatment Associates of Seguin Graham • Sylvia Hickey, CADAC, LCDC, CCGC Young Co Alcohol & Drug Abuse Council • Tom Cleary, LMSW-ACP, LMFT, LCDC • ArthurJ Madden, MEd, LPC Arthur Madden & Assoc • Josie Kelly, LPC, Komoma Counseling • Stephanie Behnke Patton, LPC Arthur Madden & Assoc • Naoma Clark, LPC Arthur Madden & Assoc • Andre L Ray, LPC Granbury • Mary Ann Brown, LMSW-ACP, LPC • Connie Rafadedes, LPC • Pam Padget, LPC, LMFT, LCDC Grand Prairie • G Roth Donovan, LPC, LMFT, LCDC Arlington Counseling Services Grandbury • Linda N Duncan, Ed D , LMFT, LPC Grape and • Marian Turbewlle - Hicks, MEd, LPC, LMFT • Clark Psychological Consultation, P C Rosa Davis, LPC 7/6/98 Workers Assistance Program, Inc Page 21 PROPRIETARY INFORMATION Workers Assistance Program, Inc. Nationwide Affiliates Grapevine • Glona Kemp Shami, LPC, LMFT, LCDC • Glen Herrington, LPC, LMFT, LCDC, ASOTP • Zella Hams, PhD, LPC, LMFT • Jane A Byers, LPC, LMFT, LCDC Greenville • Lynelle C Yingling, PhD, LPC, LMFT J & L Human Systems Development • Charles A Clemons, MA, LPC, LMFT Gro veton • Clark Psychological Consultation, P C Rosa Davis, LPC Hale Center • West Texas Counseling Services Kimberly Copeland, MA, LPC, LPA Hallettsville • Virginia Ruschhaupt, MA, LPC Halton City • George Ruffin, LPC, LMFT, LCDC Center for Change, Development and Support Hamilton • William T Gustavus, LPC, LCDC, ADC Illcf Hardin • Samuel D Bvkner, Ed D Harker Heights • Associated Family Counselors Bill Beming, LMSW-ACP, LPC, CADAC • Jim R Eads, LMSW-ACP, LPC Family Behavioral Health Associated • Charles Hill, EcID, LMSW-ACP, LPC, RSOTP • Warren T Townsend, LMSW ACP, LPC, LMFT Professional Counseling Service • Susan E Edgar, LMSW-ACP, LCDC, LMFT Professional Counseling Service • Janice H Glosson, LMSW-ACP, LMFT Professional Counseling Services Harlingen • Susan G Ander, PhD, CADAC Ander Behavioral Center • Bias Cantu, LMSW-ACP Ander Behavioral Health • Jessie Longoria, MEd, LPC, LMFT • Bert D Levine, PhD • Treatment Associates of Harlingen • Treatment Associates of McAllen • Cheryl M Atherton, LMSW-ACP Harrold • Sue Ellen Davis, LPC Family Counseling Center Hartley • Jams Hunt, LPC Haslet • Robert Harwell, LPC Hearne • Anna Satterfield - Jenkins, PhD, CEAP • Graaela Leon, MEd, LPC Helotes • Leonor Gonzalez, LMSW-ACP Hemphill • Clark Psychological Consultation, P C Susan McCulley, LPC, LCDC Hempstead • Kay Gregory, LPC, LMFT Family Resource Center • Jean Gonzales, LPC, LCDC Whole Person Counseling • Larry Thomas, PhD, LPC, LCDC Family Resource Center Henderson • Billie S Hopson, LPC, LMFT, LCDC Hereford • Sylvia McTague, LPC, LMFT • Dr Kaye Renshaw, LPC, SWA, MHC, RSOTP HllghlandVillage • Karla B Ponder, LPC, LCDC Hillsboro • Richard Walter Brunn, PhD, CCDS 7/8/98 Workers Assistance Program, Inc PROPRIETARY INFORM '?X4 Page 22 Workers Assistance Program, Inc Nationwide Affiliates Hitchcock • Sandra G Cornwell, LPC, LMFT LCDC CCDS Hitchock • Tony Moreno, LPC Hondo • Richard G Scott Innovative Concepts Honey Groave • Rosanna (Rose) X Wehrman, LMSW ACP, LCDC Hope • Betty Fair, PhD & Associates • Yvonne Fellers, LMSW-ACP Yvonne Fellers, Inc & Associates Houston • Gwendolyn Strong - Scott, LMSW-ACP, ACSW • Mary Ann Wolinsky, LMSW-ACP Mary Ann Wolinsky & Associates • Bettina Del-ong, LPC, LMFT, CCDS The Woodlands Group • Victor N Hirsch, PhD & Associates • Gary Petty, PhD & Associates North Belt Psychological Services • Lakshmi (Jo) Viswanathan, PhD, LMSW-ACP • Ruth Rosmes, LMSW-ACP • Karen Price, MA, LPC, LMFT, ATR Center for Personal and Family Growth • Thomas M Kozak, PhD Associated Mental Heath Centers • John Garlock, PhD, LPC, CADAC The Family Resource Center • Barbara J Abramowitz, LPC, LCDC, LMFT Center for Creative Resources • Greg Kuras, LPC, LCDC, LMFT Greg Kuras, LPC & Associates • Ruben P Martinez, MA, LPC, LMFT • Karen Herzik, LPC, LMFT • Randy Brazzel, MA, LPC, LMFT Center for Personal and Family Growth • Gail M Viel, LMSW-ACP, LMFT Center for personal and family Growth • Mane D Senegal, MEd, LPC, NCC • Augustine Gonzales, LCDC, CADAC Odyssey House • Joyce Hartman, LMSW-ACP, CADAC Counseling & Psychotherapy • Walker Counseling Associates Sharon Walker, PhD • Carol Johnson, MA, LPC, LMFT, CCDS • Mary Reagan Fricke, MA, LPC • Clotie Wayland, LMSW-ACP, LCDC • Lawrence H Traylor, MA, LPC • Linda Butterworth, LPC, LMFT • Phyllis Butsch, MA, LPC • Bill Jack Davis, MA, LPC, LCDC, LMFT The Bridge Counseling Center • Barbara Hall, PhD • Cheryl Bennett, LMSW-ACP • Jean Gonzales, LPC, LCDC Whole Person Counseling • Kenneth Rogers, MA, LPC • Provilla Henderson - Scruggs, MEd, LMFT, LCDC, CADAC, NCAC II • Joseph Bak, PhD Associated Mental Health Centers • Sharlene Johnson, MA, LCDC, SWA • Eva Szego, LPC, LMFT, CADAC Los Colores • Kimbedee Kyle, M A LPC Center for Personal and Family Growth • Janet Thompson, LPC, LMFT Center for Personal and Family Growth • Jeffrey G Power, LPC • Carolyn Finley, LCDC, ADC Crystal Clear Inc Outpatient Treatment Program • James W Moss, LCDC, CADAC Crystal Clear Inc Outpatient Treatment Program • Lancaster Practice Support Betty Roe, LPC • Deborah A Young, LMSW-ACP • Susan Burdick, LMSW-ACP Associated Mental Health Centers, PC 7/6/98 Workers Assistance Program, Inc PROPRIETARY INFORMATION Page 23 Workers Assistance Program, Inc Nationwide Affiliates Huffman • Lancaster Practice Support Betty Roe, LPC Humble • Natalie Murray, LPC Learning Lab, Inc • Lancaster Practice Support Sinead Lancaster, LMSW-ACP • Linda Butterworth, LPC, LMFT • Ron Covey, Ph D,LPC, LMFT • Lancaster Practice Support Betty Roe, LPC Huntsville • Anita Plummer, LMSW-ACP • Frank Armstrong, MAP, LPC, LMFT Cornerstone Mental Health Associates • Richard Dupuy, PhD, LMFT, LCDC The Coping Center, Inc • BIII Jack Davis, MA, LPC, LCDC, LMFT The Bridge Counseling Center • Barbara J Flores, LMSW-ACP, CADAC, LCDC • Graciela Leon, MEd, LPC • Debra Milburn, LPC Hurst • George W Trewitt, LPC, CADAC, LMFT Trewitt Counseling & Associates • Glona Kemp Sherri, LPC LMFT, LCDC • Workers Assistance Program, Inc • Jerome "Jerry" Mabli, PhD • James E Musgrave, Jr, DMin, LMSW, LCDC, CADAC • Robin E Case LMSW-ACP, LCDC, LMFT Forest Ridge Counseling • Ends Junkins, LMSW-ACP • Marilyn D Anderson, LPC, LCDC, LMFT CEAP • Julian T Janes III, LPC Workers Assistance Program, Inc Ingleside • James B Pfeiffer-LMSW-ACP, LMFT, LCDC Irean • Michelle Huckaby, LPC Irving • Jack Scherschell, PhD, LPC, CADAC PACE Health Services • Nancy Nash, MA, LPC, CCDS, LCDC Cedar Place Counseling Center • Robin E Case LMSW-ACP, LCDC _MFT Forest Ridge Counseling • CRT Counseling and Resource Center The Road to Recovery • Ends Junkins, LMSW-ACP • Albert W Merchant, LMSW ACP Jacksboro • Andre L Ray, LPC Jacksonville • James Brown, LMSW-ACP, LPC, LCDC Trinity Counseling Associates of East Texas • Madan Turbewlle - Hicks, MEd, LPC, LMFT • Billie S Hopson, LPC, LMFT, LCDC • Wade E French, MA, LPC, LCDC, LMFT • Terry D Brown, MTh, MA, LMFT, LCDC Jasper • Brad Hoover, MS, LPC, CCDS, LMFT • Clark Psychological Consultation, PC Frankie Clark, PhD, RSOTP • Clark Psychological Consultation, P C Susan McCulley, LPC, LCDC Johnson City • Larry Burson, LPC • Judith Sikes, LMSW ACP • Carolyn F Colhoun, LMSW-ACP Joshua • Connie Rafadedes, LPC Jourdenton • Melanie E Meier, LPC Karnes City • Manlou C Weir, LPC, LCDC, LMFT, MAC • Karen Cabral, M A, LPC, LMFT Counseling Associates of San Antonio 7/6/98 Workers Assistance Program, Inc Page 24 f�ROPRIETARY INFORMATI®N Workers Assistance Program, Inc Nationwide Affiliates Katy • Associated Family Counselors • Barbara J Abramowitz, LPC, LCDC, LMFT Sheila S Beming, LMSW ACP, LMFT Center for Creative Resources • Warren T Townsend, LMSW-ACP, LPC, LMFT Professional Counseling Service • Joseph Bak, PhD Associated Mental Health Centers Keller • Robert Harwell, LPC Kenndy • Manlou C Weir, LPC, LCDC, LMFT, MAC • Karen Cabral, M A, LPC, LMFT Counseling Associates of San Antonio Kennard • Clark Psychological Consultation, PC Stephanie Miller, LPC Kenney • Mary Lovekdge, LPC, LCDC Center for Counseling and Wellness Kerrville • Deborah Byrd, LMSW-ACP, LMFT, LCDC, CADAC, NCAC • John Sterling, Ph D Sterling Behavioral Health • Patncia Bowles, LMSW-ACP, LCDC, RSOTP • Larry Burson, LPC • Fred Richardson, LPC, LMFT, LCDC Treatment Associates of Kerrville • Nancy Amodei, PhD, CCDS Sterling Behavioral Health Kilgore • Terry D Brown, MTh, MA, LMFT, LCDC Killeen • Associated Family Counselors Bill Beming, LMSW-ACP, LPC, CADAC • Richard Walter Brunn, PhD, CODS • Jim R Eads, LMSW-ACP, LPC Family Behavioral Health Associated • Charles Bales, LMSW-ACP, LPC Woods Psychiatnc Institute of Central Texas • Charles Hill, EdD, LMSW-ACP, LPC, RSOTP • Alice Anne Brunn, PhD • Anne Everson, LPC Family Behavioral Health Associates • Linda L Townsend, LPC, LMFT, RN Professional Counseling Service • Janice H Glosson, LMSW-ACP, LMFT Professional Counseling Services • Associated Family Counselors Arthur Chupik, LMSW-ACP, LPC, LMFT, LCDC Kingsville • Treatment Associates of Corpus Christi Shirley Wolbrink, LPC, LMFT • Treatment Associates of Corpus Christi James Fitzpatrick, CADAC, LCDC • Treatment Associates of Corpus Christi Joanne Arnold, CADAC, LCDC, CCGC • Treatment Associates, Inc April A Webster, LCDC, CADAC, NCAC I • Anthony (Tony) Montez, LPC Trinity Counseling Kingwood • Natalie Murray, LPC Leammg Lab, Inc • Lancaster Practice Support Smead Lancaster, LMSW-ACP • John Garlock, PhD, LPC, CADAC The Family Resource Center • Jeffrey G Power, LPC • Ron Covey, Ph D,LPC, LMFT • Lancaster Practice Support Betty Roe, LPC Kyle • Israel Nafera, PhD Counseling & Consulting Services • Ins Weeks, LPC • Trinidad (Tnn4 P Rodriguez, LPC, PA • Margaret P Glendinning, LPC • Ann -Jeanette Marantino, MEd, LPC Le Feria • Cheryl M Atherton, LMSW-ACP Page 25 7/6/9e Workers Assistance Program, Inc PROPRIETARY INFORMATION Workers Assistance Program, Inc Nationwide Affiliates La Grange • Associated Family Counselors • Julia Hickman, PhD & Associates Sheila S Beming, LMSW-ACP, LMFT Bastrop Mental Health Associates • Warren T Townsend, LMSW-ACP, LPC, LMFT • Barbara Webb, MEd, LPC, LMFT, RPED Professional Counseling Service • Sara L Dumas, PhD • Walter (Buzz) O'Connell, PhD • Walker Counseling Associates Sharon Walker, PhD • Mary Lovelidge, LPC, LCDC Center for Counseling and Wellness • Terri O'Mara, LMSW-ACP • Kathleen Moore, LPC • Beth (Lucy) Powell, LMSW-ACP, LCDC Health Rising Le Marque • Tony Moreno, LPC • Sandra G Comwell, LPC, LMFT LCDC,CCDS • Janet Thompson, LPC, LMFT Center for Personal and Family Growth La Porte • Linda Snyder, LMSW-ACP, LPC La Porte Counseling Center • Christine Prosser, LPC, LMFT, LCDC Lake Jackson • Libby Fox McNamara, LMSW-ACP, LCDC • Duane Alcorn, EdD His Love's Counseling • Patricia McNeese, LMSW ACP, LCDC • Karen Gadson - Hubbard, MEd, LMFT LaMarque • Sherry L Taylor, M A, LPC, LMFT, RN Lampasa • Anne Everson, LPC Family Behavioral Health Associates Lampasas • Associated Family Counselors Bill Beming, LMSW-ACP, LPC, CADAC • Jim R Eads, LMSW-ACP, LPC Family Behavioral Health Associated • Linda L Townsend, LPC, LMFT, RN Professional Counseling Service • Susan E Edgar, LMSW-ACP, LCDC, LMFT Professional Counseling Service Lancaster • Clyde Hanks, PhD Psychiatric Center of North Texas Laredo • Candelano Escamilla, Jr, MA, LPC Professional Counseling Center Las Cruces • Damian Maureira, ACSW, LMSW-ACP, LMFT • Christine Napiwocki, LMSW-ACP • George Sutton, LMSW-ACP, LMFT, LISW • Keith Wilson, LMSW-ACP, LMFT, LISW • Pamela Wilson, LMSW-ACP, LMFT, LISW • Diana Duron-Cordell, LMSW-ACP, LMFT, LCDC,CCDS • Nancy A Joyce, LMSW-ACP Options for Self -Development League City • Interfaith Caring Mlnisteries • Karen Price, MA, LPC, LMFT, ATR Center for Personal and Family Growth • Ruben P Martinez, MA, LPC, LMFT • Randy Brazzel, MA, LPC, LMFT Center for Personal and Family Growth • Gail M Via], LMSW-ACP, LMFT Center for personal and family Growth • Carol Johnson, MA, LPC, LMFT, CCDS • Kenneth Rogers, MA, LPC • Sharlene Johnson, MA, LCDC, SWA • Kimbedes Kyle, M A LPC Center for Personal and Family Growth • Janet Thompson, LPC, LMFT Center for Personal and Family Growth • Sherry L Taylor, M A, LPC, LMFT, RN 7/6/98 Workers Assistance Program, Inc Page 26 PROPRIETARY INFORMATION Workers Assistance Program, Inc Nationwide Affiliates Leander • Judith Sikes, LMSW-ACP • Kathy Grandey, LMSW ACP Lockhart • Deborah Lee Fox Marley, LMSW-ACP • William P Howard, PhD Cedar Creek Associates • Maria Guerra -Dawson, LMSW-ACP The Guerra - Dawson Center for Counseling • Stan Harlan MDiv, MEd, LPC, LMFT Cedar Creek Associates • Connie Curtiss, LMSWACP, LCDC, CADAC • Robert Hemdon, LMSW-ACP, LMFT • Bernd (Bernie) Blanks, LMSW-ACP, LMFT Cedar Creek Associates • Chris Barber, LMSWACP • Christine Chnstner, PhD Cedar Creek Associates Levelland • Iris Weeks, LPC • West Texas Counseling Services Kimberly Copeland, MA, LPC, LPA • Trinidad (Trim) P Rodriguez, LPC, PA Lewisville • Margaret P Glendinning, LPC • Rom Talon, LPC • Barbara Shaw Alford, Ph D, LMFT • Gene Ross, LMSW-ACP Cedar Creek Associates Gene Ross and Associates Longview • Rahna Sharp Redman, MA, CADAC, LCDC • Cindi Beck, CADAC, LCDC Sharp Focus Counseling • Connie L Neunaber, LPC • Gary M Carpenter, LMSW-ACP, LPC, LMFT • Wanda M Kennel, BS, LCDC, SWA • Glen Herrington, LPC, LMFT, LCDC, ASOTP • Terry D Brown, MTh, MA, LMFT, LCDC • Zella Horns, PhD, LPC, LMFT Lorenzo • Manbeth Dennis, PhD, LMFT • Karla B Ponder, LPC, LCDC Louise • Jane A Byers, LPC, LMFT, LCDC • Glenda Hall Speegle, LMSW-ACP LPC Wharton Counseling Services Liberty Lovelady • Samuel D Birkner, Ed D • Richard Dupuy, PhD, LMFT LCDC Liberty Hill The Coping Center, Inc • Made Guerra -Dawson, LMSW-ACP Lubbock The Guerra - Dawson Center for Counseling • Cynthia Llanes, MEd, NCC, LPC, LMFT Livingston • Gwen Shaw, LMSW-ACP, LCDC, LMFT • Anita Plummer, LMSW-ACP • Manbeth Dennis, PhD, LMFT • Frank Armstrong, MAP, LPC, LMFT • West Texas Counseling Services Cornerstone Mental Health Associates Kimberly Copeland, MA, LPC, LPA • Richard Dupuy, PhD, LMFT, LCDC • Harold A Jewell, PhD The Coping Center, Inc • June Pinkston, LMSW-ACP • Clark Psychological Consultation, PC Stephanie Miller, LPC Lufkin Llano • Debra Kathleen Burton, MA, LPC The Counseling Center of East Texas • John Sterling, Ph D Sterling Behavioral Health • Ronald Chumley, MEd, LPC 7/6/98 Workers Assistance Program, Inc PROPRIETARY INFORMATION, Page 27 Workers Assistance Program, Inc. Nationwide Affiliates • Ray T Johnston, LMSW-ACP • Mark Sutton, M A, LPC • Clark Psychological Consultation, PC Frankle Clark, PhD, RSOTP • Clark Psychological Consultation P C Susan McCulley, LPC, LCDC • Clark Psychological Consultation, P C Rosa Davis, LPC • Juanda Morgan, LPC • Clark Psychological Consultation, PC Stephanie Miller, LPC Luling • Margaret P Glendimmng, LPC Lumberton • Margaret "Sue" Echols, LPC Lytle • Melanie E Meier, LPC • Richard G Scott Innovative Concepts Madisonville • Debra Milburn, LPC Malakoff • Sharon Kalman, MS, LPC Kalman & Associates Mansfield • George Ruffin, LPC, LMFT, LCDC Center for Change, Development and Support Marble Falls • Judith Sikes, LMSW-ACP • Sharon Bischofshausen, PhD, LMFT • Janet E Kautz, LMSW-ACP, LMFT • Carolyn F Colhoun, LMSW-ACP Maria • Bernadine Crawford, LPC, LMFT, LCDC Marlin • Richard Walter Brunn, PhD, CCDS • Alice Anne Brunn, PhD 7/6/98 Workers Assistance Program, Inc Marshall • Cmdi Back, CADAC, LCDC • Beth R Porter, LMSW-ACP, ACSW, CEAP • Connie L Neunaber, LPC Martindale • Ins Weeks, LPC Matagorda • Nancy LeFebvre, LPC Mathis • James B Pfeiffer-LMSW-ACP, LMFT, LCDC McAllen • Susan G Ander, PhD, CADAC Ander Behavioral Center • Blas Cantu, LMSW-ACP Ander Behavioral Health • Jessie Longoria, MEd, LPC, LMFT • Bert D Levine, PhD • Steven J Zak, PhD, LMFT, LCDC, RSOT • Treatment Associates of McAllen • Noel F Laurel, LMSW-ACP, CEAP Counseling Associates • Brian Dutremame, M Ed, LPC McKinney • Tonna Voss Miller, MEd, LPC Sherman Family Counseling Center • Jan Martin Dunn, PhD, LPC, LMFT Mercedes • Bert D Levine, PhD Mesquite • Kathryn Lynn, LMSW-ACP, LMFT Kathryn Lynn & Associates • Lynelle C Yingling, PhD, LPC, LMFT J & L Human Systems Development • Joanne E Sargent, MS, RN, CNS • CRT Counseling and Resource Center The Road to Recovery • Judy Dunn, LPC • V Renee Gigoux, LPC, LMFT, Kathryn Lynn and Associates • Albert W Merchant, LMSW-ACP PROPRIETARY INFORMATI®ci Page 28 Workers Assistance Program, Inc Nationwide Affiliates • John Siywka, LPC, LMFT Kathryn Lynn & Associates • Patricia Myers, LPC Kathryn Lynn & Associates Midland • J Steven Roberts, LMSW-ACP, AACC Associates in Counseling and Development • Richard L DuBois, LPC, CADAC, LCDC, LMFT • Joan H Pace, LPC • Teresa "Sam" Guyton, LPC, LMFT, CCDS, LCDC • Tom Wynne, LMSW-ACP Centers for Children & Families • Ronald Meyer, D Min, LMFT, LCDC Samaritan Counseling Center of West Texas Mineola • Wade E French, MA, LPC, LCDC, LMFT Mineral Wells • Mary Ann Brown, LMSWACP, LPC • Tiara A Box - Slaughter, PhD • Daniel "Dick!'I'll Martin, LPC, LMFT, CCDS • Josie Kelly, LPC, Komoma Counseling • Andra L Ray, LPC Mission • Noel F Laurel, LMSW-ACP, CEAP Counseling Associates Missouri City • Joyce Hartman, LMSW-ACP, CADAC Counseling & Psychotherapy • Cheryl Bennett, LMSW-ACP • Provdla Henderson - Scruggs, MEd, LMFT, LCDC, CADAC, NCAC II • Carolyn Finley, LCDC, ADC Crystal Clear Inc Outpatient Treatment Program • James W Moss, LCDC, CADAC Crystal Clear Inc Outpatient Treatment Program Monahans • Richard L DuBois, LPC, CADAC, LCDC, LMFT Monohans • Ronald Meyer, D Min, LMFT, LCDC Samaritan Counseling Center of West Texas Mount Pleasant • H Mac Walling, PhD • Betty Fair, PhD & Associates • Joyce White, LCDC, NCAC II, CTRT RN, MSN, Images of Change, Inc • Yvonne Fellers, LMSW ACP Yvonne Fellers, Inc & Associates • Richard Flournoy, PhD • AI McGinnis, MS, LPC Mount Vernon • Al McGinnis, MS, LPC Mt Vernon • Richard Flournoy, PhD Murphy • Diane Pipkin Nacogdoches • Debra Kathleen Burton, MA, LPC The Counseling Center of East Texas • Ronald Chumley, MEd, LPC • RayT Johnston, LMSW-ACP • Mark Sutton, M A, LPC • Juanda Morgan, LPC • Clark Psychological Consultation, PC Stephanie Miller, LPC Nassau Bay • Victor N Hirsch, PhD & Associates Navasota • Graciela Leon, MEd, LPC • Debra Milburn, LPC Nederland • Joan Lehman, LMFT Christian Counseling Services • Margaret "Sue" Echols, LPC New Braunfels • Seguin Family Institute Janice Hull, LMFT, RSOTP • Sandra A Eaves, LMSW-ACP, LMFT, CCDS • Carmen Cortez Lowenthal, LPC, LMFT 7/6/98 Workers Assistance Program, Inc Page 29 PROPRIETARY INFORMATION Workers Assistance Program, Inc. Nationwide Affiliates • Treatment Associates of Seguin Omaha • Israel Nalera, PhD • At McGinnis, MS, LPC Counseling & Consulting Services Orange • Stephanie Ellis Ecke, LPC, LCDC, MAC • Roger M Kendall, MEd, LPC • Iris Weeks, LPC Social Work Services and Associates • Trinidad (Tnni) P Rodriguez, LPC, PA • Margaret P Glendinning, LPC • Barbara Shaw Alford, PhD , LMFT Cedar Creek Associates • Richard G Scott Innovative Concepts • Richard Van Zile, LMSW-ACP, LMFT New Braunstels • Leonard R Kale, LMSW-ACP New Caney • Lancaster Practice Support Betty Roe, LPC Nixon • Patricia Pomanci, LPC No/anville • Warren T Townsend, LMSW ACP, LPC, LMFT Professional Counseling Service North Richland Hills • David Teed, ACSW, LMSW-ACP • George Ruffin, LPC, LMFT, LCDC Center for Change, Development and Support • Mana G Villarreal, LPC Odom • Treatment Associates of Corpus Christi Shirley Wolbdnk, LPC, LMFT Odessa • J Steven Roberts, LMSW-ACP, AACC Associates in Counseling and Development • Richard L DuBois, LPC, CADAC, LCDC, LMFT • Joan H Pace, LPC • Teresa "Sam" Guyton, LPC, LMFT, CCDS, LCDC • Tom Wynne, LMSW-ACP Centers for Children & Families • Ronald Meyer, D Min, LMFT, LCDC Samaritan Counseling Center of West Texas Polaclos • Nancy LeFebvre, LPC • George Gnmes,LPC, LMFT, LCDC Palestine • Rod Adelman, MA, CADAC, LPC Kalman & Associates • Glenna M White, EdD, LPC, LMFT The Counseling Center • James J Brown, LMSW-ACP, LPC, LCDC Trinity Counseling Associates of East Texas • Madan Turbewlle - Hicks, MEd, LPC, LMFT • Billie S Hopson, LPC, LMFT, LCDC • Wade E French, MA, LPC, LCDC, LMFT • Sharon Kelman, MS, LPC Kelman & Associates • Carol Clark, PhD • Terry D Brown, MTh, MA, LMFT, LCDC Pampa • Sylvia McTague, LPC, LMFT • Leta Acker & Associates Leta Acker, MA, LPC, LMFT • Dr Kaye Renshaw, LPC, SWA, MHC, RSOTP • Linda Olson, LPC • Don Horton, LPC, LCDC • Robin Famey, LPC Panhandle • Linda Olson, LPC Paris • Randy L Crittenden, PhD • Rosanna (Rose) X Wehrman, LMSW-ACP, LCDC Pasadena • Karen Herzik, LPC, LMFr • Carol Johnson, MA, LPC, LMFT, CCDS 7/6/98 Workers Assistance Program Inc Page 30 PROPRIETARY INFORMATIOa� Workers Assistance Program, Inc Nationwide Affiliates • Mary Reagan Fricke, MA, LPG • Cheryl Bennett, LMSW-ACP • Sharlene Johnson, MA, LCDC, SWA • Christine Prosser, LPC, LMFT, LCDC • Ron Covey, Ph D,LPC, LMFT Pearland • Carol Johnson, MA, LPC, LMFT, CCDS • Karen Ganson - Hubbard, MEd, LMFT Pearsall • Dorothy Brundrett, LPC Pecos • Bernadine Crawford, LPC, LMFT, LCDC Peron • Ronald Meyer, D Min, LMFT, LCDC Samaritan Counseling Center of West Texas Perryton • Robin Famey, LPC Pflugerville • Connie Curtiss, LMSW-ACP, LCDC, CADAC • Bemd (Bernie) Blanks, LMSW-ACP, LMFT • Sharon Bischofshausen, PhD, LMFT • Jamie R Oliver, LMSW-ACP, CEAP Pharr • Bert D Levine, PhD Pharr -San Juan, Alamo • Noel F Laurel, LMSW-ACP, CEAP Counseling Associates Pittbsurg • Al McGinnis, MS, LPC Pittsburgh • Richard Flournoy, PhD Plainview • West Texas Counseling Services Kimberly Copeland, MA, LPC, LPA • Don Horton, LPC, LCDC Plano • Jane Morrison, PhD Heritage Center 7/6/98 Workers Assistance Program, Inc • K Bernard Klein, LMSW-ACP • Gary M Carpenter, LMSW-ACP, LPC, LMFT • CRT Counseling and Resource Center The Road to Recovery • Albert W Merchant, LMSW-ACP Pleasanton • Carmen Cortez Lewenthal, LPG, LMFT • Melanie E Meier, LPC • Stephanie Ellis Ecke, LPC, LCDC, MAC Port Aransas • Treatment Associates of Corpus Christi Shirley Wolbrink, LPC, LMFT Port Arthur • Brad Hoover, MS, LPC, CCDS, LMFT • Margaret "Sue" Echols, LPC Port Lavaca • Virginia Ruschhaupt, MA, LPC Port Neches • Margaret "Sue" Echols, LPC Post • Manbeth Dennis, PhD, LMFT Poteet • Melanie E Meier, LPC Praire View • Jean Gonzales, LPC, LCDC Whole Person Counseling Presidlo • Bernadine Crawford, LPC, LMFT, LCDC Prosper • Tonna Voss Miller, MEd, LPC Sherman Family Counseling Center Quanah • Mark James, LMSW Reno • Tiara A Box - Slaughter, PhD Richardson • Kathryn Lynn, LMSW-ACP, LMFT Kathryn Lynn & Associates • K Bernard Klein, LMSW ACP PROPRIETARY INFORMATION Page 31 Workers Assistance Program, Inc. Nationwide Affiliates • John J O'Brien, LPC, LMFT, CCDS, CADAC • CRT Counseling and Resource Center The Road to Recovery • Richard Mallard, LPC Kathryn Lynn & Associates • V Renee Glgoux, LPC, LMFT, Kathryn Lynn and Associates • Albert W Merchant, LMSW-ACP • John Slywka, LPC, LMFT Kathryn Lynn & Associates Richarson • Diane Pipkin Richland Hills • Gloria Kemp Shami, LPC, LMFT, LCDC Richmond • Barbara Abramowitz, LPC, LCDC, LMFT Center for Creative Resources • Carolyn Finley, LCDC, ADC Crystal Clear Inc Outpatient Treatment Program • James W Moss, LCDC, CADAC Crystal Clear Inc Outpatient Treatment Program • Deborah A Young, LMSW-ACP Rio Hondo • Cheryl M Atherton, LMSW-ACP Rio Vista • Connie Rafailedes, LPC Robert Lee • Bryan Elliott, LPC, LMFT Robstown • Treatment Associates of Corpus Christi James Fitzpatrick, CADAC, LCDC • Treatment Associates of Corpus Christi Joanne Arnold, CADAC, LCDC CCGC • Treatment Associates, Inc April A Webster, LCDC, CADAC, NCAC I • Anthony (Tony) Montez, LPC Trinity Counseling Rockdale • W Paul McLemore, LPC, LMFT, LCDC Adult and Adolescent Counseling Center Rockport • James B Pfeiffer LMSW-ACP, LMFT, LCDC 7/6/98 Workers Assistance Program, Inc • Anthony (Tony) Montez, LPC Trinity Counseling Rockwall • Lynelle C Yingling, PhD, LPC, LMFT J & L Human Systems Development • Judy Dunn, LPC • V Renee Glgoux, LPC, LMFT, Kathryn Lynn and Associates Roles • West Texas Counseling Services Kimberly Copeland, MA, LPC, LPA Rosenberg • Cheryl Bennett, LMSW ACP Round Rock • Kathy Grandey, LMSW-ACP • Deborah Lee Fox Marley, LMSW-ACP • Maria Guerra -Dawson, LMSW-ACP The Guerra - Dawson Center for Counseling • Connie Curtiss, LMSW-ACP, LCDC, CADAC • Bemd (Bernie) Blanks, LMSW-ACP, LMFT • Chris Barber, LMSW-ACP • Sharon Bischofshausen, PhD, LMFT • Janet E Kautz, LMSW-ACP, LMFT • Jamie R Oliver, LMSW-ACP, CEAP Row/ette • V Renee Glgoux, LPC, LMFT, Kathryn Lynn and Associates Rusk • James J Brown, LMSW-ACP, LPC, LCDC Trinity Counseling Associates of East Texas • Madan Turbewlle - Hicks, MEd, LPC, LMFT • Billie S Hopson, LPC, LMFr, LCDC Saginaw • Robert Harwell, LPC San Angelo • James (Jim) L Gonterman, LMSW-ACP • J A (Tony) Contreras, PhD, LMFT Counseling Associates • Linda Curtis Counseling Associates 'PROPRIETARY INFORflIIA'fl®N Page 32 Workers Assistance Program, Inc Nationwide Affiliates • Bryan Elliott, LPC, LMFT San Antonio • Rosemary Stauber, PhD Judith Craig, PhD & Associates • Terry Mighore, PhD • Mayin Lau Patterson, LPC, LMFT, LCDC • Pat A Cotton, EdD, LPC, CCDS • Pamla Palmer, PhD, LMFT • Amado J Ramos, MA, LPC, LMFT, LCDC San Antonio Institute of Psychotherapy • Manlou C Weir, LPC, LCDC, LMFT, MAC • Debra Games, PhD • Leonard R Kajs, LMSW-ACP • Joe Ward, LPC, LMFT • Deborah Byrd, LMSW ACP, LMFT, LCDC, CADAC, NCAC • Marian H Higgins, PhD, LMFT, LPC • John Starting, Ph D Sterling Behavioral Health • Jack Harris, LMSW, LPC, LCDC, CADAC, LMFT • Karen Cabral, M A, LPC, LMFT Counseling Associates of San Antonio • Carmen Cortez Lewenthal, LPC, LMFT • Leonor Gonzalez, LMSW-ACP • Stephanie Ellis Ecke, LPC, LCDC, MAC • Nancy Amodel, PhD, CCDS Sterling Behavioral Health San Augustine • Ray T Johnston, LMSW-ACP San Benito • Susan G Ander, PhD, CADAC Ander Behavioral Center • Blas Cantu, LMSW-ACP Ander Behavioral Health • Cheryl M Atherton, LMSW-ACP San Elizarlo • Damian Maureira, ACSW, LMSW-ACP, LMFT San Felipe • Daniel Chavira Jr, MA, LPC, LCDC San Marcos • Seguin Family Institute Janice Hull, LMFT, RSOTP • Hays Caldwell Council on Alcohol & Drug Abuse • William P Howard, PhD Cedar Creek Associates • Stan Harlan, MDiv, MEd, LPC, LMFT Cedar Creek Associates • Robert Hemdon, LMSW-ACP, LMFT Cedar Creek Associates • Christine Chnstner, PhD Cedar Creek Associates • Colleen A Shaffer, LMSW-ACP Counseling and Recovery Services • Sandra A Eaves, LMSW-ACP, LMFT, CCDS • Carmen Cortez Lewenthal, LPC, LMFT • Karolyn Tybor, LPC, LMFT Professional Health Services of Wimberley • Evalene McAfee, M A, LCDC Professional Health Services of Wimberley • Israel Najera, PhD Counseling & Consulting Services • Iris Weeks, LPC • Carol Merrill, LMSW ACP • Trinidad (Trim) P Rodriguez, LPC, PA • Margaret P Glendmning, LPC • Barbara Shaw Alford, Ph D , LMFT Cedar Creek Associates • Ann -Jeanette Marantino, MEd, LPC • Beth (Lucy) Powell, LMSW ACP LCDC Health Rising • Robert M While, LMSW-ACP Cedar Creek Associates Santa Fe • Tony Moreno, LPC • Sandra G Comwell, LPC, LMFT LCDC,CCDS Santa Teresa • Keith Wilson, LMSW-ACP, LMFT, LISW • Pamela Wilson, LMSW-ACP, LMFT, LISW 7/6/98 Workers Assistance Program, Inc PROPRIETARY INFORMATION Page 33 Workers Assistance Program, Inc. Nationwide Affiliates Santa Fe • Robert Beck, PhD • Sherry L Taylor, M A, LPC, LMFT, RN Sherman Psychological Services Schulenburg • William P Mory, EdD, LPC, LMFT, LCDC • Linda Butterworth, LPC, LMFT • Jan Martin Dunn, PhD, LPC, LMFT Seabrook Shiner • Christine Prosser, LPC, LMFT, LCDC • Patricia Pomanci, LPC Shreveport • Janet Thompson, LPC, Center for Personal and Family Growth Fame • Beth R Porter, LMSW-ACP, ACSW, CEAP Sealy Slnton • Larry Thomas, PhD, LPC, LCDC • James B Pfeiffer LMSW-ACP, LMFT, LCDC Family Resource Center • Treatment Associates of Corpus Christi Sealy/Sellvllle James Fitzpatrick, CADAC, LCDC • Beth (Lucy) Powell, LMSW-ACP, LCDC • Treatment Associates of Corpus Christi Health Rising Joanne Arnold, CADAC, LCDC, CCGC Seguin • Treatment Associates, Inc • Seguin Family Institute April A Webster, LCDC, CADAC, NCAC I Janice Hull, LMFT, RSOTP • Anthony (Tony) Montez, LPC • William P Howard, PhD Trinity Counseling Cedar Creek Associates Smithville • Stan Harlan, MDiv, MEd, LPC LMFT • Julia Hickman, PhD & Associates Cedar Creek Associates Bastrop Mental Health Associates • Robert Hemdon, LMSW-ACP, LMFT • Tern O'Mara, LMSW-ACP Cedar Creek Associates • Christine Christner, PhD • Kathleen Moore, LPC Cedar Creek Associates Snyder • Leonard R Kale, LMSW ACP • Virginia "Gail" Zilai, LMSW-ACP, CCDS • Sandra A Eaves, LMSW ACP, LMFT, CCDS Socorro • Carmen Cortez Lewenthal, LPC, LMFT • Damian Maureira, ACSW, LMSW-ACP, LMFT • Treatment Associates of Seguin Somerville • Kay Gregory, LPC, LMFT • Israel Najera, PhD Family Resource Center Counseling & Consulting Services Sonora • Stephanie Ellis Ecke, LPC, LCDC, MAC • Bryan Elliott, LPC, LMFT • Patricia Pomanci, LPC Southiake • Trinidad (Tani) P Rodriguez, LPC, PA • Robert Harwell, LPC • Margaret P Glendinning, LPC Spearman • Richard G Scott • Robin Famey, LPC Innovative Concepts Sherman Spring • Tonna Voss Miller, MEd, LPC • Bettina DeLong, LPC, LMFT, CCDS Sherman Family Counseling Center The Woodlands Group • Barbara Hall, PhD 7/8/98 Workers Assistance Program Inc Page 34 PROPRIETARY INFORANA'PIOZ Workers Assistance Program, Inc Nationwide Affiliates • Lancaster Practice Support Betty Roe, LPC Stafford • Natalie Murray, LPC Learning Lab, Inc • Joyce Hartman, LMSW-ACP, CADAC Counseling & Psychotherapy • Cheryl Bennett, LMSW-ACP • Provilla Henderson - Scruggs, MEd, LMFT, LCDC, CADAC, NCAC 11 • Carolyn Finley, LCDC, ADC Crystal Clear Inc Outpatient Treatment Program • James W Moas, LCDC, CADAC Crystal Clear Inc Outpatient Treatment Program Stanton • Joan H Pace, LPG Stephenville • Conine Rafailedes, LPC • Daniel "Dick" R Martin, LPC, LMFT, CCDS • Linda N Duncan, Ed D , LMFT, LPC • Pam Padget, LPC, LMFT, LCDC Sterling City • Bryan Elliott, LPC, LMFT Stinnett • Leta Acker & Associates Leta Acker, MA, LPC, LMFT Stratford • Janis Hunt, LPC Sugar Land • Joyce Hartman, LMSW-ACP, CADAC Counseling & Psychotherapy • Cheryl Bennett, LMSW-ACP Sulphur Springs • H Mac Walling, PhD • Joyce White, LCDC, NCAC II, CTRT RN, MSN, Images of Change, Inc • Richard Flournoy, PhD • Rosanna (Rose) X Wehnnan, LMSW-ACP, LCDC Sunnyvale • Judy Dunn, LPC Sunray • Janis Hunt, LPC Sweetwater • Pastoral Care and Counseling Center Patrick Heard, LPC, LMFT • Pastoral Care and Counseling Center Stephen Willis, LPC, LMFT • Pastoral Care and Counseling Center Hsiao-Wen (Eunice) Moon, LPC, MMFT Taylor • Mans Guerra -Dawson, LMSW-ACP The Guerra - Dawson Center for Counseling • Tern O'Mara, LMSW-ACP • Bemd (Bernie) Blanks, LMSW-ACP, LMFT • Chris Barber, LMSW-ACP Temple • Associated Family Counselors Bill Bemmg, LMSW-ACP, LPC, CADAC • Jim R Eads, LMSW ACP, LPC Family Behavioral Health Associated • Anne Everson, LPC Family Behavioral Health Associates • Associated Family Counselors Sheila S Beming, LMSW-ACP, LMFT • Janice H Glosson, LMSW-ACP, LMFT Professional Counseling Services • W Paul McLemore, LPC, LMFT, LCDC Adult and Adolescent Counseling Center • Associated Family Counselors Arthur Chupik, LMSW-ACP, LPC, LMFT, LCDC Terrell • Lynelle C Yingling, PhD, LPC, LMFT J & L Human Systems Development • Charles A Clemons, MA, LPC, LMFT • H Mac Walling, PhD • David M Caldwell, M A, LPC • Terry D Brown, MTh, MA, LMFT, LCDC Texarkana • Betty Fair, PhD & Associates • Yvonne Fellers, LMSW ACP Yvonne Fellers, Inc & Associates 7/6/98 Workers Assistance Program, Inc PROPRIETARY INFORMATION Page 35 Workers Assistance Program, Inc Nationwide Affiliates Texas City • Victor N Hirsch, PhD & Associates • Tony Moreno, LPC • Sandra G Cornwell, LPC, LMFT LCDC, CCDS • Janet Thompson, LPC, LMFT Center for Personal and Family Growth • Sherry L Taylor, M A, LPC, LMFT, RN The Colony • GaryM Carpenter, LMSW ACP, LPC, LMFT • Jane A Byers, LPC, LMFT, LCDC The Wood lands • Barbara J Flores, LMSW ACP, CADAC, LCDC The Woodlands • Bettina DeLong, LPC, LMFT, CCDS The Woodlands Group • Gary Petty, PhD & Associates North Belt Psychological Services • Natalie Murray, LPC Learning Lab, Inc • Thomas M Kozak PhD Associated Mental Health Centers • John Garlock, PhD, LPC, CADAC The Family Resource Center • Linda Butterworth, LPC, LMFT • Barbara Hall, PhD • Jeffrey G Power, LPC Tomball • Gary Petty, PhD & Associates North Belt Psychological Services • Linda Butterworth, LPC, LMFT • Barbara Hall, PhD Trinidad • Sharon Kelman, MS, LPC Kelman & Associates Trinity • Frank Armstrong, MAP, LPC, LMFT Cornerstone Mental Health Associates • Richard Dupuy, PhD LMFT, LCDC The Coping Center, Inc • Clark Psychological Consultation, P C Rosa Davis, LPC Troy • W Paul McLemore, LPC, LMFT, LCDC Adult and Adolescent Counseling Center Tyler • James J Brown, LMSW-ACP, LPC, LCDC Trinity Counseling Associates of East Texas • Wade E French, MA, LPC, LCDC, LMFT • Workers Assistance Program, Inc • Carol Clark, PhD • Terry D Brown, MTh, MA, LMFT, LCDC Uvalde • Daniel Chavva Jr, MA, LPC, LCDC • Dorothy Whittle Reagan, MS, LPC Amistad Therapy Center Van Horn • Bernadine Crawford, LPC, LMFT, LCDC Vernon • Fred C Fox, MA, LPC Texoma Professional Counseling Service • Mark James, LMSW • Barbara Brewer, EdD, LPC, LMFT • Tom Cleary, LMSW-ACP, LMFT, LCDC • Arthur Madden, MEd, LPC Arthur Madden & Assoc • Stephanie Behnke Patton, LPC Arthur Madden & Assoc • Naoma Clark, LPC Arthur Madden & Assoc • Sue Ellen Davis, LPC Family Counseling Center Victoria • Virginia Ruschhaupt, MA, LPC Vidor, Silsbee, Bridge City, Kounize, • Margaret "Sue" Echols, LPC Waco • Richard Walter Brunn, PhD, CCDS • Pam Bailey, MS, LPC Counseling & Assessment Insights • Dennis Cooke, LPC The Counseling Care Center 7/6/98 Workers Assistance Program, Inc Page 36 PROPRIETARY INFORAIIATIOS� Workers Assistance Program, Inc Nationwide Affiliates • Alice Anne Brunn, PhD Wichita Falls • W Paul McLemore, LPC, LMFT, LCDC • Mark James, LMSW Adult and Adolescent Counseling Center • Barbara Brewer, EdD, LPC, LMFT • Associated Family Counselors Arthur Chupik, LMSW-ACP, LPC, LMFT, LCDC •Tom Cleary, LMSW-ACP, LMFT, LCDC Waelder • Arthur Madden, MEd, LPC • Patricia Pomanci, LPC Arthur Madden & Assoc Waxahachie • Stephanie Behnke Patton, LPC • Clyde Hanks, PhD Arthur Madden & Assoc Psychiatric Center of North Texas • Naoma Clark, LPC • Steve Remell, PhD Arthur Madden & Assoc • Sylvia Foladare, LMSW-ACP Willis • Barbara J Flores, LMSW-ACP, CADAC, LCDC Weatherford • Mary Ann Brown, LMSWACP, LPC Wimberley • Christine Chnstner, PhD • Tiara A Box -Slaughter, PhD Cedar Creek Associates • Steve Remeil,i PhD • Karolyn Tybor, LPC, LMFT Professional Health Services of Wimberley • Linda N Duncan, Ed D , LMFT, LPC • Evalene McAfee, M A, LCDC • Pam Padget, LPC, LMFT, LCDC Professional Health Services of Wimberley Webster • Israel Nalera, PhD • Ruben P Martinez, MA, LPC, LMFT Counseling & Consulting Services • Iris Weeks, LPC Weslaco • Carol Merrill, LMSW-ACP • Bert D Levine, PhD • Ann -Jeanette Marantino, MEd, LPC • Steven J Zak, PhD, LMFT, LCDC, RSOT • Beth (Lucy) Powell, LMSW-ACP, LCDC • Treatment Associates of McAllen Health Rising • Noel F Laurel, LMSW-ACP, CEAP Wimberly Counseling Associates • Barbara Shaw Alford, PhD , LMFT WestColumb/a Cedar Creek Associates • Nancy LeFebvre, LPC • Robert M White, LMSW-ACP Cedar Creek Associates • George Gnmes,LPC, LMFT, LCDC Winnsboro Westlake • Richard Flournoy, PhD • Robert Harwell, LPC • Al McGinnis, MS, LPC Wharton Woodlands • Glenda Hall Speegle, LMSW-ACP, LPC • Susan Burdick, LMSW-ACP Wharton Counseling Services Associated Mental Health Centers, PC • Nancy LeFebvre, LPC Yoakum • George Gnmes,LPC, LMFT, LCDC • Virginia Ruschhaupt, MA, LPC T 7/8/98 Workers Assistance Program, Inc PROPRIETARY INFORMATIM' Page 37 Workers Assistance Program, Inc. Nationwide Affiliates • Syed Ahmed, MD • Robert Smith, LPC Texas Panhandle Mental Health Authority • Ellen Rojas, RN, LMSW-ACP • Dr Pat Nation Aransas Pass • Catherine (Cathy) Barker, LPC Corpus Christi • Catherine (Cathy) Barker, LPC Dublin • Christopher Stanley -Stevens, LSW, LPC Granbury • Christopher Stanley -Stevens, LSW, LPC Gregory • Catherine (Cathy) Barker, LPC Hilo • Christopher Stanley -Stevens, LSW, LPC Lochart • Joan Matthews, PhD Cedar Creek Associates Luling • Joan Matthews, PhD Cedar Creek Associates New Braunfels • Joan Matthews, PhD Cedar Creek Associates Portland • Catherine (Cathy) Barker, LPC Rockport • Catherine (Cathy) Barker, LPC San Marcos • Joan Matthews, PhD Cedar Creek Associates Seguin • Joan Matthews, PhD Cedar Creek Associates Slnton • Catherine (Cathy) Barker, LPC Stephenville • Christopher Stanley -Stevens, LSW, LPC Wlmberley • Joan Matthews, PhD Cedar Creek Associates Houston • Esther Schube, LPC, LMFT, LCDC Schube & Associates Counseling Center Humble • Esther Schube, LPC, LMFT, LCDC Schube & Associates Counseling Center Kingwood • Esther Schube, LPC, LMFT, LCDC Schube & Associates Counseling Center La Grange • Esther Schube, LPC, LMFT, LCDC Schube & Associates Counseling Center Spring • Esther Schube, LPC, LMFT, LCDC Schube & Associates Counseling Center The Woodlands • Esther Schube, LPC, LMFT, LCDC Schube & Associates Counseling Center • Julie Speasmaker Alexandria • Patricia Freeman, LCSW Arlington • Patricia Freeman, LCSW Washington D C • Patricia Freeman, LCSW WA Bellingham • Robert DeVnes, CMSW, ACSW • Roberta Jaffe, MSW B/aing • Robert DeVnes, CMSW, ACSW 7/6/98 Workers Assistance Program, Inc Page 38 PROPRIETARY INFORMATI®N Workers Assistance Program, Inc Nationwide Affiliates Burlington • Roberta Jaffe, MSW Everson • Robert DeVnes, CMSW, ACSW Ferndale • Robert DeVnes, CMSW, ACSW Kalama • James E Konopasek, MA Horseshoe Lake Guidance and Couns Lyndon • Robert DeVnes, CMSW, ACSW Mt Vernon • Roberta Jaffe, MSW Nooksack • Robert DeVnes, CMSW, ACSW Ridgefield • James E Konopasek, MA Horseshoe Lake Guidance and Couns Woodland • James E Konopasek, MA Horseshoe Lake Guidance and Couns 7/6/9e Workers Assistance Program, Inc PROPRIETARY INFORMATION Page 39 Account #/Program Name CTION 1 HELPILINIE CALL ATTACHMENT 2 EAP UTILIZATION REPORT Report Period Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Y-T-D %Total 0 rOTAL NO SHOWS FOR INITIAL ASSESSMENT II U _SECTION 3 ACTIVE CASES Case Status New cases this month 0 #DIV/01 Reopened/reactivated cases this month 0 #DIV/01 SUB TOTAL CASES OPENED 01 0 0I 0 0I 01 0 01 0 0 0 0 0 #DIV/01 Active cases from previous month TOTAL ACTIVE CASELOAD 0 0 0 0 01 01 0 01 0 0 0 0 w �w�\w�• • •IG\\\ /\�@G!\ f\GII V Employee Employee's spouse Employee's child Employee's parent Retiree Retiree's spouse Retiree's dependent) Laid -off employee Self Family Member Supervisor/Mgmnt Suggestion Supervisor/Mgmnt-Job Action Union Medical Dept , EAP Coordinator Suggestion EAP Coordinator -Job Action) TOTAL 1 01 0 Home Mailing Orientation session Cc worker Manager/supervisor Medical dept Family member) Personnel or HR dept Previous access Union representative Other Unknown/unavailable TOTAL I 01 0 01 01 01 01 I � I 'I I I 1 W, 0 0 0 I of ao 0 0 0 0 #DIV/01 0 #DIV/01 0 #DIV/0t 0 #DIV/01 0 #DIV/01 0 #DIV/01 0 #DIV/01 0 #DIV/01 0 #DIV/01 0 #DIV/01 0 #DIV/01 0 #DIV/01 0 #DIV/01 0 #DIV/01 0 #DIV/01 0 #DIV/01 0 #DIV/01 0 #DIV/01 0 #DIV/01 0 #DIV/01 0 #DIV/01 0 #DIV/01 0 #DIV/01 0 #DIV/01 0 #DIV/01 0 #DIV/01 0 #DIV/01 0 #DIV/0t 0 #DIV/01 0 #DIV/01 0 #DIV/01 0 #DIV/01 0 #DIV/01 0 #DIV/01 0 #DIV/01 4/29/96 Workers Assistance Program Inc Page 1 EAP UTILIZATION REPORT Account #/Program Name Report Period Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Y-T-D % Total e 0-18yearsl I II 0 #DIV/01 �9 cn „Darcy ' ! 0 #DIV/01 ,--_ 35-54 years 1 0 #DIV/Oi 55 and over 0 #DIV/01 Unavailable) 0 #DIV/01 TOTAL 0 0 01 01 0 01 01 0 0 0 0 0 0 #DIV/01 Gender Male 0 #DIV/01 Female 0 #DIV/01 TOTAL 01 01 0 0 01' 0 0 01 0 0 0 0 0 #DIV/01 Race/Ethnicity African American II I I ; I 0 #DIV/01 Hispanic, 0 #DIW01 Caucasian 0 #DIV/01 Other 0 #DIV/01 Unavailable 0 #DIV/01 TAL TOO 0 0 0 OI 01 0I 0 0 0 0 0 0 #DIV/01 Education 8th Grade or less) I I 0 #DIV/01 Grades 9-11 0 #DIV/0 High School Diploma or Eqwv 1 0 #DIV/01 Vocational/Technical 0 #DIV/01 Some College 0 #DIV/01 College Degree Unavailable o #DIV/o 1 TOTAL 0 0 0 01 01 0I 01 01 0 0 0 0 0 #DIV/01 Marital Status Married � I 0 #DIV/01 Never Married 0 #DIV/01 Cohabilating 0 #DIV/01 Separated 0 #DIV/01 Divorced 1 0 #DIV/0 Widowed I II 0 #DIV/01 Unavailable 0 #DIV/01 TOTAL 0 01 0 0 0 01 0� 0 0 0 0 0 0 #DIV/01 Primary Assessed Problem Emotional/Psychological 1 0 #DIV/01 Relationships 0 #DIV/01 Family 0 #DIV/01 Substance Abuse 0 #DIV/01 Occupational 1 0 #DIV/01 Other 0 #DIV/01 Unavailable 0 #DIV/0 TOTAL 0 0 0 0 01 0 01 0 0 0 0 0 0 #DIV/01 Assessment Outcome No-show/no reschedule for initial appt 0 #DIV/01 Did not complete assessment 0 #DIV/01 Assigned to EAP short-term counseling 0 #DIV/0 Referral offered/client accepted 0 #DIV/01 Referral offered/client declined 0 #DIV/01 No referral needed 0 #DIV/01 TOTAL 0 0 0 0 0 0 0 0 0 0 0 0 0 #DIV/01 4/29/96 Workers Assistance Program Inc Page 2 EAP UTILIZATION REPORT Account #/Program Name Report Period Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Y-T-D % Total CTION 5 EMPLOYEES ONLY (NEW CASES) Employee Status i Full-time 1 0 #DIV/01 Part -lime Other 0 #DIV/01 Unavailable 0 #DIV/01 TOTAL 0 0 0 0 01 01 01 0_ 0 0 0 0 0 #DIV/01 State Pay Group Groups 2 4 0 #DlV/01 Groups 5 - 7 0 #DIV/01 Groups 8 - 10 0 #DIV/01 Groups 11 13 'i, 0 #DIV/01 Groups 14 16 0 #DIV/01 Groups 17 - 19 0 #DIV/01 Groups 20 - 21 0 #DIV/01 Other 0 #DIV/01 Unavailable) j 0 #DIV/01 TOTAL 0 0 0 0 0 01 01 0 0 0 0 0 #DIV/01 Length of Service g 0- 5 years) I 0 #DIV/01 6 - 10 years) 0 #DIV/0 11 years and above 0 #DIV/01 Unavailable 0 #DIV/0 TOTAL 01 0 0, 01 01 0I 0 0 0 0 0 0 0 #DIV/01 Shift let ' i it 0 #DIV/01 2nd 0 #DIV/01 3rd 0 #DIV/01 Rotating 0 #DIV/01 Other 0 #DIV/01 Unavailable 0 #DIV/01 TOTAL 0 0 0 0 0 01 0 01 0 0 0 0 0 #DIV/01 Security Status Security ' � 0 #DIV/01 Non-securityl 1 0 #DIV/01 Not applicable 0 #DIV/0 Unknown 0 #DIV/Ol TOTAL 01 01 0 01 01 01 0 01 0 0 0 0 0 #DIV/01 Region (Security employees only) Northern 0 #DIV/Oi Southern 0 #DIV/01 Central 0 #DIV/01 Not Applicable 0 #DIV/01 Unknown 0 #DIV/01 TOTAL 1 0 0 0 0 0 0 01 OI 0 0 0 0 0 #DIV/01 Work Performance Problem (procedural referrals only) Absenteeism/tardiness) 0 #DIV/01 Quality/quantity of work Work relationships I 0 #DIV/01 Safety 0 #DIV/01 Positive drug screen 1 0 #DIV/U Other 0 #DIV/01 applicable 0 #DIV/01 _Not TOTAL 0 0 0 0 0 0 0 O 0 0 0 0 0 #DIV/01 4/29/96 Workers Assistance Program Inc Page 3 EAP UTILIZATION REPORT Account #/Program Name Report Period Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Y-T-D % Total 'TION 6 REOPENED CASES Relationship Employee) II ' '1 i ' ii 0 #DIV/01 Employee's spousal 0 #DIV/01 Employee's child) 0 #DIV/01 Employee's parent) 0 #DIV/01 Retireel 0 #DIV/01 Retiree's spouse 0 #DIV/0' Retiree's dependent 0 #DIV/01 Laid -off employee 0 #DIV/01 Others 1 0 #DIV/01 Unknown 0 #DIV/0' TOTAL 0 0 0 0 01 0 0 OI 0 0 0 0 0 #DIV/01 Referral Source Self ) 0 #DIV/0 Family Memberl 0 #DIV/01 Supervisor/Mgmnt Suggestion! 0 #DIV/0' Supervisor/Mgmnt-Job Action 1 Union l 0 #DIV/0 i Medical Dept 1 0 #DIV/01 EAP Coordinator Suggestion 0 #DIV/0' EAP Coordinator Job Action 0 #DIV/0' Other) o #DIV/0' TOTAL , 0 0 0 0 01 0 0 0 0 0 0 0 0 #DIV/01 Primary Assessed Problem Emotional/Psychological) 0 #DIV/01 Relationships) j 0 #DIV/0 Family 0 #DIV/01 Substance Abuse) 0 #DIV/01 Occupational 0 #DIV/01 Other 0 #DIV/OI Unavailable) 0 #DIV/01 TOTAL 0 01 0 0 01 OI 01 01 0 0 0 0 0 #DIV/01 Assessment Outcome No show/no reschedule for initial appt 1 0 #DIV/0� Did not complete assessment 0 #DIV/0' Assigned to EAP short-term counseling 0 #DIV/01 Referral offered/client accepted, 0 #DIV/0' Referral offered/client declined 0 #DIV/01 No referral needed) 0 #DIV/0' TOTAL 0 0 0 0 0 OI 0 OI 0 0. 0 0 0 #DIV/01 4/29/96 Workers Assistance Program Inc Page 4 EAP UTILIZATION REPORT Account #/Program Name Report Period Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Y T-D % Total ,ECTION 7 CLOSED CASES Total cases closed 1 0 Total EAP visits this penodl 0 Average # of visits per client) ##### Total no-shows for appointments 0 Total face -to face counseling hours) 0 Total hours lost to no shows) 0 Total other counseling hours 0 Case Disposition No show/no reschedule for appointment 0 #DIV/01 Referral attempted/refused 0 #DIV/0 Referral accepted 11 0 #DIV/01 n treatment or therapy) 0 #DIV/01 Left treatment AMA (against medical advice) 0 #DIV/0 Treatment complete 0 #DIV/01 EAP short term counseling complete! 0 #DIV/01 Did not return to EAP 0 #DIV/01 Requests no further follow-up j 0 #DIV/01 No longer with employer 0 #DIV/0 Deceased 0 #DIV/01 Other 0 #DIV/01 Unknown/unable to follow up 0 #DIV/0 TOTAL OI 0 0 0 0 01 O O 0 0 0 0 0 #DIV/01 Closing Status of Primary Assessed Problem Problem resolved 1 0 #DIV/01 Problem improved 0 #DIV/0 Problem unchanged 0 #DIV/01 Problem worsened) 0 #DIV/0 Not applicable 0 #DIV/01 Other i 11 0 #DIV/01 TOTAL O 0 0 0 0I 0I OI 0; 0 0 0 0 0 #DIV/01 Quality Assurance Survey Card Given to Client Yes � � � � ', 1 0 #DIV/0� No 1 0 #DIV/01 Unavailable or not applicable 0 #DIV/01 TOTAL O 0 0, 0 O_ 0I 0i 0 0 0 0 0 0 #DIV/01 4/29/96 Workers Assistance Program Inc Page 5 ATTACHMENT 3 Workers Assistance Program, Inc. WAP The EAP Specialists www wap com WAP understands the constant interplay between problems on and off the job. Established in 1977, WAP was founded on the fact that the personal well-being of the American worker is of vital importance to employers When otherwise effective employees become overwhelmed by personal problems they may deliver reduced lob performance and contribute to the erosion of workplace relationships WAP is committed to providing affordable services that help individuals and organizations achieve optimum states of performance and well being Today we assist over one million people in communities throughout the United States and Canada through our comprehensive menu of education, training, counseling, and workplace consultation services With over twenty years of uninterrupted continuity as employee assistance program (EAP) specialists and innovators, WAP is one of the oldest and most respected freestanding providers of EAP services in the nation As an independent agency with no ties to treatment or insurance, we can guarantee services free from any conflict of interest WAP is committed to meeting the needs of the people and organizations we serve EAPs help employees solve their problems and help employers save dollars. Every year employees impaired by personal problems cost employers millions through absenteeism, poor lob performance, low employee morale, and lost production and inventory An EAP is a worksite-based program designed to assist both organizations in addressing productivity issues and client -employees in identifying and resolving personal concerns that may affect lob performance An EAP is one of the most cost effective benefits an organization can install We Have Proven Solutions WAP's services encourage employees to seek help for problems such as chemical dependency, emotional or mental disorders, family or marital distress, financial stress, legal entanglements, child and elder care, and other distractive concerns In addition we provide workplace leaders with coaching, training, and a win -win process to deal with difficult or problem employees By assuming the burden of employees' personal problems, WAP frees supervisors and administrators to pursue organizational interests Services also include accurate, straightforward consultation on alcohol- and drug -free workplace laws and policy, and compliance assistance It's easy to see how even the most restrained workplace studies place the return on investment of EAP services at $4 for every $1 invested Find out more about how we can enhance your workplace by exploring our friendly and informative website @ www wap corn or, if you are ready to take the next step towards implementing an EAP in your workplace, give us a call @ 1-800-343-3822 Sample Letter of Announcement Dear Friend ABC Company has established a new service for our employees and their families It is the ABC Company Employee Assistance Program (EAP) The ABC Company Employee Assistance Program is available to assist employees and their dependents who may be experiencing personal life problems, such as marital strife, legal or financial stress, emotional problems, family problems, and drug- or alcohol- related problems We encourage you to make use of the ABC Company EAP services whenever you feel it is necessary ABC Company has contracted with Workers Assistance Program, Inc (WAP, Inc) for services WAP, Inc counselors are readily available to you away from the ABC Company's premises for counseling or referral to other professionals where this is indicated Should you have a need to contact the EAP counselor, simply call 1-800- 343-3822 for an appointment The telephone number is also found on posters placed on our bulletin boards You may also call our office and anonymously ask for the number Our employees are well -trained, competent, and very valuable We think that the Employee Assistance Program provides a convenient way to obtain assistance in strict confidence We hope you will use it if you have the need Sincerely, .C. tic goo a 8 .33 J. a fey. Ph o a e s ZIO H to Cgs We Can Help. Guidance and confidential counseling for you and your family drugs alcohol marriage legal issues finances emotions health stress Call Us: P y`S,ANCE P#0 N 7 your EAP Employee Assistance Program TOLL -FREE (800) 343-3822 o TOO (800) 448-1823 :,5: W 40 As;% NO WORKING SOLUTIONS Spring/Summer 1995 A Publication of yourEmplo}we Assistance Program 1 of violence Nevertheless the connection is clear i An mtnv,rnlnr� netsnn w i clearly more vulnerable to j robbery tape or a violent assault And there are other factois Writing nearly four decades 1 ago about the connection between MA alcohol and violence ME Wolfgang Eiiiergency department staff know too well the Inks between alcohol, drugs, and trauma More than half of patients in the emergency room after serious automobile accidents, assaults and domestic violence incidents are there in part because of alcohol or other drugs Studies implicate alcohol or drugs in • 50 to 70 percent of murders, • a third of suicides, and • 35 percent of accidents of all kinds Manv drug -related trauma cases need no explanation Drugs impair driving ability, and their effect on coordination and judgment can be a factor in falls, burns, and other imshaps An overdose of LSD can send a person to a state of extreme paranoia Crack cocaine, even a tvpical dose, can digress to convulsions, a stroke, or a heart attack Likewise, withdrawal from most drugs may in itself be a medical emergencv In addition, an estimated 20 percent of deaths or injuries requiring emergency treatment are caused by violence, and, in the majonty of these cases, alcohol its lurking in the background In assaults and honucides, not just the perpetrator but also the victim is likely to have been drinking just before the incident Of more than 4,000 homicide victims in Los Angeles between 1970 and 1979, for example, 51 3 percent of males and 25 8 percent of females had detectable levels of blood alcohol No one suggests that alcohol by itself precipitates violence The majonty of drinkers do not become violent or suffer the consequences [Patterns of Cruiunal Honucide, 1958] theorized that many violent deaths are "victim precipitated" —brought on by the aggressive behavior of the intoxicated victim Other writers have seen the context as a crucial factor aggressive violence -prone individuals drinking together in a bar or at a partv often let a tumor disagreement escalate into a fatal confiontation The majority of alcohol -related hoimcides and assaults occur on weekends, and most involve adults under age 30 Drugs Distort Thinking According to one of the oldest theories alcohol has a tendency to lower inhibitions and as a result, turns loose aggressive tendencies that lurk deep within all of us In fact, the majority of drinkers seldom or ever become aggressive And alcohol -related violence varies widelv depending on the circumstances According to another thearv, some individuals expect that alcohol will produce aggressive tendencies and their behavior is based on these perceptions In some laboratory experiments subjects who thought thev had consumed alcohol but actually were given a placebo behaved more aggressively At least some drinkers may actually a computer) These studies concluded that individuals judged beforehand to have aggressive tendencies reacted with lugher levels of aggression than those judged to have mild personalities But all those given alcohol were more aggressive than those given "In assaults and homicides, not only the perpetrator but also the victim is likely to have been drinking prior to the incident." believe thev are not subject to the same rules of behavior or the same level of accountability as when they are sober These propositions often surface as after -the -fact excuses but seldom work to the drinker's advantage in legal arguments The most likely explanation for the alcohol/violence connection is that the drug impairs the drinker's thinking processes and his or her capacitv for rational dialog and comprotmse With a loss of judgment that some call "alcoholic myopia," the drinker becomes limited in ins abthtv to note all the signs of danger In this regard, the risk of violence has generally been found to be directly proportional to the amount of alcohol consumed and the blood alcohol level of the involved parties Laboratory Experiments Although most of the information we have linking violence and alcohol comes from arrest and emergency medical records, several researchers have devised controlled experiments that confirm the connection In a series of studies, nonalcoholic subjects were given alcohol, placebo, or no beverage and then asked to compete and deliver varying intensities of shock to a presumed opponent (believed to be a person but placebo, or no beverage —the higher the dose, the greater likelihood of aggression And under social pressure from observers calling for "more shock and more fun,' intoxicated subjects became increasingly likely to inflict discomfort When confronted with expressions of pam from presumed victims, non -drinking subjects chose lower shock settings, but intoxicated subjects merely increased the pumslinnent Even more intriguing studies involve measurements of serotomn, a brain chenucal that has been linked to aggression and violence Tame, domestic animals have been found to have much Inghti levels of serotonin than their wild counterparts Laboratory amnals abuse Such individuals niav display aggressive behavior even while experiencing extreme anxiety about the threat of punishment for such behavior Scientists believe that individuals with low serotomn function may feel compelled to drink because alcohol temporardv ncreases the serotonin level A rebound effect, however soon creates serotonin depletion and in susceptible individuals, a propensitv for aggressive and/or risk -taking behavior What about Other Drugs Alcohol is a central nervous system depressant and other drugs of this class including barbiturates and tranquilizers such as Valium have a surular effect on brain chemicals One of the lab studies utrhzmg electric shock found that stimulants such as nicotine and aniphetanune on the other hand showed a tendencv to reduce the aggressive behavior of intoxicated subjects With chrome use of course amphetatrunes and cocaine (a sumlar stimulant) cause severe central nervous system problems including irritability, delusions of persecution and psvchotic violence -prone behavou Phencvchchne (PCP) produces even more severe psychotic "Humans with lower brain levels of serotonin are more vulnerable to depression, violent suicide, aggressive, or impulsive behavior and alcohol abuse." can be made more aggressive through surgical procedures to reduce serotonin and made less aggressive by procedures making serotomn more available Humans with conditions that lower brain levels of serotonin are more vulnerable to depression violent suicide, aggressive or impulsive behavior, and alcohol reactions, often associated with brutal violence In practice nranv substance abusers take more than one drug in an effort to nutigate txtreme effects In terms of aggression and violence, the results can be traumatic m Motivating It's Easier (and Children: Harder) Than You Think essica, tucked into the crook of her father's arm and looking directly into his eyes, took the toy that he handed her, exaimned it for a few minutes and then dropped it to the floor Again and agam, the child dropped the toy and each nine the father picked it up and handed it to her It's a scene parents of young children know well, and it may be a paradigm of what it takes to motivate a son or daughter let the cluld explore the world, offer a warm lap and pick up the ball again and again until the child is able to do it herself The task is at the same time a lot easier and a lot harder than most parents think It requires patience, restraint, understanding of the child's unique style and, perhaps most important, unconditional love Most parents start to worry about motivation too late, when Sarah brings home a D in eighth grade math or when she seems more interested in pleasing the boys than in preparing for medical school Their typical reaction is to institute stern measures in an effort to turn the child in the right direction A student who seems unmotivated at this age is likely to be searching for identity and highly resistant to a parent's effort to control High achievers, in contrast, are usually secure and self confident with a motivation that comes from within Start Early What can you as a parent do to keep your child monvated9 The first step is to start very early even before birth, to build a warm, comfortable environment for the child's growth Babies who don't get adequate prenatal care and diet clearly enter life at a disadvantage A recent study at Henry I ord Hospital in Detroit, for example, found that low -birth -weight babies, by age 6 or 7, had IQ scores averaging five points lower than normal -weight babies And several decades ago when some cluldren were raised in institutions, given good physical care but none of the nurturing parents typically give studies found that they failed to grow adequately, either physically or intellectually Dr John V Gilmore who surveyed MIT and Boston University students over a 20- year period found that lugh achievers were more likely than others to have had warm stable family experiences, and parents who gave unconditional encouragement and support Child psychologists talk of the "magic triad" —a smile, a hug, an affectionate word Studies conducted at the Universiti of Pennsylvania and die Umversrtv of North Carolina in the 19"70s demonstrated that these three were significantly associated with self-esteem and improved academic performance Supportive parents talk to their children, read to them play games, or simply pick up the dropped toy Foster But Don't Push Gifted and talented children typically have a succession of sustained interests, beconung almost obsessed with reading about chess, collecting records or budding a racing car You're likely to wonder "Why can't my child have a positive interest rather than just sitting around playing video games all davv" i Actually mot efuldren do have sustained interests although they may hide their best talents from parents and teachers If you want to find your child's centers of interest, it's important to look closely for clues and avoid being judgmental The mother who objects to her son's enthusiasm for "head banging music' may also be turning off his interest in the "serious music" she wishes to encourage If you want your cluldren to be motivated, psychologists say you should be willing to listen to them and to share as much as possible their interests When their cluldren were enthralled by the popular singing group The New Kids on the Block Jerry and Nancv made a special trip to a neighboring state to attend a concert But they also took the kids without hesitation to a production of Hamlet they themselves wanted to see "The cluldren now like Shakespeare as much as we do,' Nancv said "And the New Kids on the Block are long gone " Respect Individual Styles Cach child has unique strengths and talents that can be nurtmed and it s impoitant that you respect not only sour child s interests but also lus/tier style of learning Research on learning styles conducted over the past three decades at St John's University and elsewhere has influenced classroom learning, but parents may still be unaware of these changes Although there are many variants dle two major learning styles are usually described as analytic or global Analytic learners like to have information presented in a systematic step- bv-step manner They learn best in a quiet brightly lighted work area with formal seating —a desk or table and chair They don't like to snack whde working and thev follow one project to com- pletion or a logical starting point When most parents were young, all students were expected to be analytic learners or else As a result, these parents may be intolerant of global learners Global learners learn best through anecdotes or stories, and they thrive in environments analvtic learners would consider distracting They like to spread out on a comfortable couch or chair in a softly lit area with music or background conversation They are likely to take frequent breaks and may work on several projects at the same time They also thrive on team efforts working with other children with sntular interests Mane, under -achievers have benefited from a change in learning environment from analvtic to global or vice versa If vour school doesn t recognize individual learning stvles tou can help by creating a home environment that suits vour child's needs Other elements of learning are important Some children learn better on their own, others in a group Some like patterns or routines while others like varietv A few individuals (more females than males) are good at remembering what they hear A greater percentage of learners are better at remembering what thev read or see By far the largest proportion of cluldren learn better by touching or handling objects or by experiencing what they learn —by taking a field trip or baking a cake About 95 percent of cluldren who need a mobile, action - oriented learning environinent are boys A cluld diagnosed with attention deficit hyperactivity can W 100� 40 , Gila l fe In our complex society can create a lot of problems and loop frustrations. Stressful situations and unpleasant feelings can arise from work pressures, divorce, legal or financial difficulties, problems with children, as well as others From time to time things can get out of hand and lead be helped with treatment but in many cases a svnipatliette environment can turn a trouble maker into a leader One first grade teacher pulled a boisterous boy from the recess line but instead of pumslung him said "John I've always considered you a leader I dunk you belong up here at the front of the line where you can provide an example for the other children " John was amazed and responded appropnately With all the vanety in human personahtv one fact remains constant children as well as adults do best when thev have encouragement support and respect from persons who mean most to tht ❑r—from the time thev drop the tov for Dad to pick up until thev make major decisions about faimly, home and retirement to personal Impairment that may disrupt our work, our lives, and the lives of our family and others around us Your Employee Assistance Program (EAP) is designed to help you deal with life stresses and a variety of personal problems that can develop from them For confidential services, that are offered at no cost to all employees and their families, call your EAP counselor ATTACHMENT 4 Workers Assistance Program, Inc Policy on Confidentiality 1 WAP, Inc has a copy of the Federal Confidentiality Regulations for the purpose of determining applicability to its program - 2 Client records shall be maintained in such a way that unauthorized individuals do not have access 3 No oral or written information shall be provided about clients to any third party without signed consent forms, except as otherwise authorized by 42 CFR Part 2 (Federal Confidentiality Regulations) 4 WAP, Inc shall train all new affiliates and in-house staff on confidentiality regulations Updated policies and procedures regarding confidentiality regulations shall be available to all staff in all offices of the Workers Assistance Program Procedures Regarding Client Information Confidentiality shall be strictly maintained in regard to the gathering, maintenance, access, housing, storage and disposal of client information Client files shall be kept in a locked file at all times, except when in use by the counselor Only authorized staff shall have access to the client files Client files shall not be left out of locked files unattended for any period of time No client files shall ever leave the office at any time, under any circumstances It is the policy of the Workers Assistance Program, Inc to assure strict confidentiality in the handling of clients' identity and personal information associated with the use of the program This policy is governed by the EAPA standards and the federal confidentiality laws and regulations pertaining to federally funded Employee Assistance Programs or programs funded through state agencies receiving federal grants A Federal Confidentiality Regulations 1 The general rule is that the records are confidential and may be disclosed only if specifically authorized a Compliance is unconditional b Regulations cover all information about clients including attendance and status of clients Page 1 PROPRIETARY INFORMATION c However, when a client commits or threatens to commit a crime on the premises of the program or against personnel of the program, program personnel are not prohibited by the regulations from reporting the crime to, or seeking the aid of, a law enforcement agency, but such report shall not identify the suspect as a client 42 C F R S 213 (1983) d In addition, all suspected cases of child abuse/neglect or elder abuse must be reported to local law enforcement authorities and to the Texas Department of Human Services, Children's Protective Service Division P L 99-401 (1983) 1 Disclosure is limited to information necessary in light of the need or purpose for the disclosure WAP, Inc staff or affiliates may not disclose any information to anyone concerning or identifying a client or former client, unless the client has consented in writing in the form required by the regulations 2 Form of Consent a The written authorization for disclosure of information from the records of clients must contain the following information 1) Name of the program/facility which is to make the disclosure 2) Name of the person or organization to whom/which information is to be released 3) Name of the client 4) Purpose for which information is being released 5) Extent of information to be released 6) Statement that the authorization is subject to revocation at any time except to the extent that action has been taken in reliance thereon, and a specification of the date, event, or condition upon which it will expire without express revocation 7) Date on which authorization was signed 8) Signature of client or other authorized party Page 2 PROPRIETARY INFORMATION 9) Prohibition for redisclosure WAP, Inc staff serving as assessment and referral counselors shall use the Consent For the Release of Confidential Information and the Prohibition of Redisclosure forms in situations requiring client authorization for disclosure (NOTE The treatment/health-care facility and its medical staff should work with legal counsel to make certain that the procedures for release of information from the medical records of drug/alcohol abuse patients and the forms authorizing the disclosure comply with the law and regulations) Employer and/or Unions a If the client has given written consent, a WAP, Inc consultant may make disclosures to employers, unions or other persons or organizations as requested by the client b Generally, such disclosures should be limited to a verification of the patient's status However, if there is a bona fide need for more specific information, it may be furnished if it is relevant to the evaluated hazards which the employment may pose to the client or others c The purpose of this regulation is to allow the disclosure of information reasonably necessary to maintain the employment of clients 42 C F R Sec 2 38 (1983) Third Party Payers and Funding Sources a Disclosure of client information to third -party payers or funding sources may be made only with the appropriate written consent of the client and must be limited to information reasonably necessary for the discharge of the legal obligation of the third party or funding source b When the third -party payer or funding source maintains records of the identity of program clients, these records come within the scope of these regulations 42 C F R Sec 2 37 (1983) 5 Attorney -Client a Disclosure may be made to an attorney upon a written application of the client endorsed by the attorney Such information may not be further disclosed by the attorney 42 C F R Sec 2 32 (1983) Page 3 PROPRIETARY INFORMATION Criminal Justice System Where participation by an individual in a treatment program is made a condition of such individual's status in the criminal justice system, an individual may consent to unrestricted communication between any program and the court, parole board or the client's probation or parole officers C. Disclosure Without Client's Consent Medical Emergencies The general rule is that disclosure to medical personnel, either private or governmental, is authorized without the consent of the client to the extent necessary to meet a bona fide medical emergency (e g if a client is not capable of rational communication, the consultant, or treating physician, may, at his or her discretion notify the client's family of a serious medical condition) 42 C F R Sec 2 51 (1983) 2 Audits, Research, or Evaluation a Records may be disclosed to qualified personnel for the purpose of conducting scientific research, management audits, financial audits, or program evaluations 1) For evaluation and research purposes, WAP, Inc consultants are free to report aggregate data about clients to the company or union it serves, as long as it reveals no information identifying individual clients Details about case histories - even without client names - should not be disclosed if the description of the individual and his or her problems would make the individual's identity recognizable to those receiving the information (For separate record keeping procedures, see Record Keeping and Reporting section) 2) Client information may be disclosed to qualified persons conducting an audit or evaluation of WAP, Inc provided that the persons who receive the information may not redisclose any client -identifying information in any report, or in any other form Moreover, the employer may not use any information disclosed by WAP, Inc for audit or evaluation purposes to take any action against a WAP, Inc client 3) If the client's problem is endangering the safety of the employee or others in the workplace and the employee has not given Page 4 PROPRIETARY INFORMATION written consent for disclosure, the WAP, Inc consultant may report such safety risks to the union or company AFTER OBTAINING PERMISSION FROM THE WAP, INC EXECUTIVE DIRECTOR Safety risks should be reported without explicitly or implicitly identifying the individual as being a patient in substance abuse or mental health treatment If this is not possible, the WAP, Inc consultant may anonymously warn the company or union, again without revealing that the employee's problem involves substance abuse or mental illness 4) If the WAP, Inc consultant wishes to report safety hazards created by an employee's substance abuse, he/she can apply to a court for an order permitting her/him to do so Such action will require the approval of the Executive Director A court may, in appropriate circumstances, authorize disclosure which would otherwise be prohibited 2 The scope of such an order is limited to objective data such as the facts or dates of enrollment, discharge, attendance, and medication necessary to fulfill the purposes for which the order is issued 3 Applications for court orders to authorize disclosure of records pertaining to a known patient cannot use the name of the patient unless the consent of the patient is obtained Clients may gain access to their own records except when such disclosure is deemed harmful to the client 42 C F R Sec 2 40 (1983) Page 5 PROPRIETARY INFORMATION MWORKERS ASSISTANCE PROGRAM, Inc. Confidentiality of Alcohol and Drug Abuse Patient Records The confidentiality of alcohol and drug abuse patient records maintained by this program is protected by Federal law and regulations Generally, the program may not say to a person outside the program that a patient attends the program, or disclose any Information identifying a patient as a alcohol or drug abuser unless (1) The patient consents In writing, OR (2) The disclosure Is allowed by a court order (not merely a subpoena), OR (3) The disclosure is made to medical personnel In a medical emergency or to qualified personnel for research, audit, or program evaluation, OR (4) The patient commits or threatens to commit a crime either at the program or against any person who works for the program Violation of the Federal law and regulations by a program is a crime Suspected violations may be reported to the United States Attorney in the district where the violation occurs Federal law and regulations do not protect any Information about suspected child abuse or neglect from being reported under State law to appropriate State or local authorities (See 42 U S C §§ 290ee-3, 290ff-3 for Federal laws and 42 CFR Part 2 for Federal regulations ) 1 have read this Confidentiality statement of Alcohol and Drug Abuse Patient Records Client's Signature Date Counselor's Signature Date The personal benefit of your Employee Assistance Program depends on the establishment of a relationship of trust between you, the client, and all representatives of our organization, whether they are intake staff, counselors, or administrators We appreciate your bringing forward any problems you may have with the service, and your patience and understanding as we resolve those problems These are the steps we take when any grievance is lodged, whether verbally or in writing 1 The staff person who Initially receives the complaint will record basic information in a confidential database and forward the complaint to the Director of Customer Service for investigation and resolution All complaints are addressed within 24 hours of receipt 2 The Director of Customer Service will get in touch with you and collect all relevant information S/he will thoroughly investigate the complaint, logging all Information in the confidential database, and communicating her results back to you Ina letter A copy of this letter is sent to the Executive Office 3 If you feel the complaint has not been satisfactorily resolved, you may put the complaint in writing and send it to the Executive Office The Executive Office will contact you, investigate the Issue, and resolve the problem Involved staff and supervisors will be notified of the outcome When appropriate, disciplinary action will be taken and documentation will be made to the personnel file 4 The Executive Office shall be responsible for attempting to resolve in good faith any differences of opinion between you and WAP If we are unable to resolve such difference of opinion, the parties shall resolve their differences voluntarily through mediation 5 If mediation does not resolve the complaint, it will be referred to the WAP Board of Directors for resolution ATTACHMENT 5 WORKERS ASSISTANCE PROGRAM, INC EVALUATION PLAN The plan proposed is to evaluate EAP services provided by the Workers Assistance Program, Inc The evaluation will measure the activities and efficiency of the project as well as findings regarding the impact and effect of the EAPs initiated by the project Reporting and Data Collection WAP, Inc evaluates its activities and services based on achievement of quantified objectives as well as other performance sensitive measures Staff must submit documentation of specific activities conducted at each field site visited, as well as documenting telephone contacts Feedback is provided by the Chief Executive Officer or EAP Division Vice President to redirect or adjust activities appropriate to program objectives Evaluating Field Activity Existing program evaluation systems are used to evaluate the quality and degree of compliance with set quantified objectives and other programmatic requirements The evaluation systems are backed up by computerized data information and allow both output and process evaluation Output evaluation techniques are oriented toward utilizing progress report measures gathered from field data instruments (Field Activity Forms) to generate output reports which describe progress, analyze output, and provide adjustments as required, There are two primary output reports 1) monthly reports on quantified objectives and 2) Program Database reports Reports indicating the progress toward achieving the quantified objectives are submitted to the Chief Executive Officer, Vice President, EAP Division, Director of Business Development and to each of the Regional Directors on a monthly basis If it is observed that progress in any one area (i a marketing, program publicity, training, assessment and referral, or program maintenance contacts) is below requirements, the CEO will discuss the problem with the Vice President and they will develop a plan to remedy the situation Information regarding the activity of each individual program is kept in the Program Database This information is used to monitor and adjust procedures at a specific work site and to identify programs needing follow-up It also monitors training and contact hours at each site and is used to examine the characteristics associated with programs achieving joint status Other informal evaluation processes include an analysis of training evaluations filled out by participants, Page 1 PROPRIETAnv --;. ,aTION interviews with participants, and other comments and observations coming from field activities The Vice President, EAP Division, Director of Business Development or Regional Director should use this information to evaluate his or her performance and request assistance if needed by contacting the CEO Evaluating Intake and Referral Services The bottom line measure or indicator of the impact of EAPs is whether or not workers who are served by WAP, Inc recover from their personal problems and if their recovery results in improved lob performance There are considerable constraints imposed on the evaluation process due to limited resources However, in order to investigate the improvement of employees in regard to both their personal problems and lob performance problems, a number of evaluation strategies will be undertaken The Intake and Referral Specialist (IRS), Clinical Case Manager or in some cases, the Regional Director, shall be responsible for follow-up activities with workers who have been procedurally referred to WAP, Inc and either a) participated in treatment for the full duration of treatment, or b) participated in treatment partially and returned to work, and those workers and their family members who have self referred to the EAP and have followed the recommendation of the IRS Follow-up activities should take place within a period of thirty (30) days after the date of the intake In cases involving long-term problems and/or treatments, follow-up activities should take place approximately every eight (8) to twelve (12) weeks for a minimum of one year Follow-up activities will be documented and records kept on file at the regional office Follow-up reports do not have to be forwarded to the central office in Austin Follow-up records, however, may be subject to periodic monitoring by the clinical consultant and CEO All follow-up activities must be in compliance with confidentiality standards Follow-up activities shall consist of contact with clients by phone, or in person in which the clients will be asked to assess their psychological, social, and job functioning prior to EAP and after the EAP involvement Secondly, follow-up procedures will include contact with supervisors and union members for the purpose of assessing job performance of procedural clients prior to EAP treatment and after returning to the job following treatment Thirdly, follow-up procedures will include collecting data from service providers regarding their assessment of treatment outcome for clients referred to their programs by WAP, Inc Contact with the treatment facility will also include collecting feedback regarding coordination between the EAP and treatment facility (i a was adequate information provided, etc ) Page 2 PROPRIETARY INFORMATION Feedback gathered from clients, family members, interveners, and referral resources will be used to assess the final disposition of the client and to modify evaluation and referral procedures if needed Evaluation of referral procedures will also include contact with the EAP coordinator regarding any feedback they have received regarding EAP intake and referral services Conversely, data indicating client utilization of WAP, Inc services will be used as an indicator of program success and presented on a regular basis The information will be used to modify program policy and procedures if it is required Page 3 PROPRIETARY INFOR"PATION zda WA P Dear Client I understand that you contacted our office for services In order to ensure that you were assisted properly, I have enclosed a survey that would be very helpful to me in knowing whether and how your needs were met This survey will be handled confidentially and the information Is for our clinical review only Please fill out the enclosed postage paid survey and return it to my attention at your convenience You do not have to answer all the questions on the card and you do not have to Identify yourself If you felt you were not assisted satisfactorily, however, I would encourage you to let us know who you are so that we can discuss the case and investigate it further Please feel free to call me, or our Manager of Workplace Services, Beth Cox at (800) 343-3822, with any questions or concerns I hope that you are doing well and that you will feel free to call in the future should you need additional assistance Sincerely, Pamela Schott, LMSW-ACP Director Clinical Case Management Services Enclosure 2525 Wallingwood Drive Bldg 5 • Austin, Texas 78746 • (512)328 1144 • fax (512)328-3129 EAP Follow-up Questionnaire We want to know how you feel about the Employees Assistance Program so that we can continue to improve our services to you Your answers to the following questions will help us, however, you do not have to answer all the questions A B C D F Excellent Good Average Below Average Unacceptable GradeWcOnfidenuality Grade Responcall Promptness m setting appointment Helpfur Professionalism of counselor ComfofacilitiesConvenience of appointment time Protectluy Quality of outside referrals All things considered,how helpful were your visits to the counselor) (Check one) ❑ (1) Very helpful ❑ (2) Helpful ❑ (3) Marginally helpful U (4) Unhelpful O (5) Very unhelpful Name of employer or other organization through which EAP services offered How many visits with EAP have you had to date? Name of EAP counselor you saw for initial appointment and any additional visits Name of EAP counselor providing follow-up contact (if different from above) Circle one I would / 1 would not use the EAP if the need arises again Additional comments SENT BY WORKERS ASST PROGRAM, ATTACHMENT 6 328 3437, #2/3 DATE (MMI00/YCw .1s Lz.+,Is(i! 11 / 11 / 9 7 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION PRODUCER Thomas E Van Wagner & Assoc PO Box 571U ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER THIS CERTIFICATE DOES NOT AMEND EXTFND OR ALTER THE COVERAUE AFFORDED BY THE POLICIES BELOW Bay Shore NY 117060503 COMPANIES AFFORDING COVERAGE (516) 666-1588 COMPANY A FRONTIER INSURANCE COMPANY INSURED -" -- - COMPANY WOTkers Assistance Progxam,lno B 3410 Far Worst Blvd UMHANY C Austin TX 78731 COMPANY (1512) 363-9595 D »x.,.«.- ;, aLiLm'I»" ww'^T_"L.'i', a ", THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED NOTWITHSTANDING ANY ACQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS OUBJECT TO ALL THE TERMa EXCLUSIONS AND CONDITIONS OF OUCH POLIOIDB UMIT8 SHOWN MAY �- HAVE BEEN REDUCED BY PAID CLAIMS CO TYFe DF INAYMHDO roLIGYNVMtlEN Irn PDMW EFFEOMVN DATE IMM/OOMT FDuoY ElrI1MfiON Ogre (MM/ODmT LIMITSA GENERAL AGGREGATE E3 000, 000 eg"ERAt LIABILITY X C_MAWROALGFNE(R(ALLAStiTY R/O OLS-CO14440 11/02/97 11/02/98 PRODUCTS COMFtOPADO >11,000000 , GLAIM9MADE ]DC.OIIR PORSONALAAUVINJURY a1,000,000 OWNFH�A CONTRACTORS PROT _ EACH OCCURRENCE $1 000 000 FIRE DAMAGE(Any AMl fire) S 50, 000 AUTOMOBILE LIABILITY MED FXP (Airy on. Rerwn) $ 5,000 ANYAUTO / / COMBINED SINGLE LIMIT S / / ALL OWNED AU 105 - BODILY IN, R(H.UULCOALITOB IF"R Iq a r NIHEV AUTQS NON OWNED AU705 BODILYINJURY E (Par acaden0 _ - PROPERTY OAMAr F a CWRAGELIABIIITY AUTO ONLY CA AIX QENT I S �AW.LU'U / / / / OTHER THANAV TOONL UW CH AL( $ AOGRFGATE s A EEGBBSLIABILI1Y FJLGH OLLURMNL'E �51, 000, 000 X IIMtlHELLAFORM R/O U200000140 11/02/97 11/02/98 AGGREGATE E1, 000, 000 ()THEN THAN UMRRELUL FORM I STATUTORY LIMITS S' ""Kom* COMPENSATION AMU EMPLOYERS LIABILITY FA THE f-m ETC NCL PARTNFRRIFJ(CCU ITIVI- �N ACCIDENT OISSASN POLICY LIMIT -S 6 _ _ OFFICERS ARF EXCL DSSASF EACH EMPLOYEE A I OTHER PROFESSIONAL R/O OPLOISOG9 111/02/97 11/02/98 EACH OCC 2,000,000 I LIATITT LTY AGC,REGATE 2,000,000 OAscRIPf10N OF OPERATmNB/LOBIIYIONSq/tnIOLEOIOFeO1wL 1TNMe ALL CLIPNT COMPANIES OF THE NAMED INSURED ARE, INCLUDED AS ADDITIONAL INSUREDS BUT ONLY AS RESPECTS TO THE, OPERATIONS PERFORMF➢ PY THE NAMED INSURED "° :x o, naa: SHOULD ANY OF TNN ABOVE DESCRIBED POLINPB BE CANCELLED BEFORE THE EXPIRATION OATF THEREOF THE IERDINO OOMPAPY WILL ENDEAVOR TO MAIL 0 DAYS WRITTEN NOTICC TO THE CERTIFICATE HOLDER NAMED TO THE LEFT [OF BUT FAILURE TO MAIL SUCH NOTICE SHALL IMPOSE NO OBLIMATIUM ON LIABILITY o2. RNf nY-ri T11Trp�uom Only" ANY KIND YFON THE COMPANY ITS AOtNIV ON REPRESERTATIW5 AUMORMM�I R,g�PAMENTATIVE &h�4 ' (�'� a-VACORD AOAR4 24+9 (ar3.A) of x k;z .Y, G0f4PORAVON IM SENT BY WORKERS ASST PROGRAM, 8 12 98 4 58PM, 512 343 8558 => 512 328 3437, a . ,rm, n941L0 a. MUNKIMI A05T FRUGRAN, M2 RUG-12_98 WED 02:42 PM INNOVATIVE RISK MGMT FAX NO. 7140128 100 #2/3 PQ &x N2443 1'Wwg re 93614 072) 7534614 ,ry a.ul . @nlr y.,,lrylllar W.i . A4Iwo* ga August, 1998 9 I. LwiN Nyff Nuun,Mnll.M1n t..... away Mr Bryan Moore Na N.a uyw.e Worker's Assistance Program eau.*'."MO , da.er 3*10 For West aivd fluke 260 Austin, TX 76731 N. JIM.., NO Ma 4�Irw, G4 NOVI Re, Workers' Compensation Polloy no. GCTQT002670898 N. tlel M.M,y GIyAa. Il q.pmmm Ce n° Dear Bryan, Attached Is a copy of the binder for your workers' compensation policy. As you will see, It Is a provisional binder that Is ~Iva until the policy Is actually issued The policy will be effective August 1, 1998 through July 31, 1999 and will nave the some number as indloated on the binder. You will be receiving the policy along with required posting notices and claims processing information In about ten days Please let me know if I can be of further assistance in the meantime, thank you for your attention. `S�i�oerely, Mery Ogden For the Purchase Group Eno. SENT BY WORKERS ASST PROGRAM, 8 12 98 4 58PM, 512 343 8558 => 512 328 3437, #3/3 " , w , 1 1dF3, 7140128 -� WORXER6 A86T PROORAR; •3 AUG-1?-A8 WFA 02;42 PM INNOVATIVE RISK MORT FAX N0, 7140128 08/O7183 OT;SO -&071 94 3401 STiRL00 COORR r,,, 14008/002 ATTACHMENT 7 TERRENCE R. COWAN, MPA,CEAP 4500 Stearns Lane (home) (512) 8927263 Austin, Texas 78735 (bus) (512) 343 9595 SUMMARY OF EXPERIENCE Fifteen years experience in the EAP field and twenty one years in the chemical dependency field as a counselor, consultant, trainer, writer and administrator Currently Executive Director and Chief Executive Officer of Workers Assistance Program, Inc , a non profit corporation headquartered in Austin, Texas CREDENTIALS SUMMARY Bachelors degree with honors from University of Texas, Austin, Masters degree from Lyndon Baines Johnson School of Public Affairs Certified employee assistance professional (CEAP) Counselor training includes the Southwest Institute of Transactional Analysis, stress reduction and mediation techniques AREAS OF EXPERIENCE Management & Administration Management and program administration, including development and operations, policy development and implementation, fiscal management, grants management, planning, supervision, fund raising Able to access organizational needs, plan and implement modifications in addition to creating and maintaining an efficient, supportive organizational environment Consultation Covering numerous private and public organizations and agencies regarding the development of policies and procedures on workplace substance abuse issues, personnel issues, training requirements, and special workplace needs Education & Training Designed and provided workshops, classes and educational seminars regarding EAP training topics, drug dependency, drug testing and stress related topics, instructor at college level, able to communicate effectively with participants who posses diverse cultural and educational backgrounds Psychotherapy Assessed, counseled and referred individuals, couples and families with situational, psychological and addiction issues, provided crisis intervention, screened and assessed competency of referral resources, coordinated aftercare PROPRIETARY INFORMATION Writing Skills Published topics ranging from drugs in the workplace, drug testing, EAP data systems, managed care and understanding addiction to linear modeling techniques for EAP management, editor of a statewide newsletter, ability to translate research /technical material for communication to the public, written over three million dollars of public funded grants Computer Skills Designed and implemented one of the first EAP computerized management information systems, experiences with word processing, desktop publishing, data management and graphic software for Apple Macintosh Labor/Management Relations Knowledgeable regarding labor/management issues and negotiations, sensitive to the concerns of all involved parties with a proven ability to find the common ground Public Relations Experienced in community relations ability to work in legislative area on local and state levels WORK HISTORY Workers Assistance Program, Inc 1984 Present Executive Director 1978 1984 Director of Budget and Research 1977 1978 Research Coordinator 1977 Field Representative Texhoma Regional MHMR 1976 1977 Drug Program Coordinator 1975 1976 Caseworker Perdenales Trading Company 1973 1976 Artist/Co Owner Extend -A -Care Corp 1973 1974 Center Manager PROFESSIONAL ASSOCIATIONS Employee Assistance Certification Commission - Immediate Past Chairman Employee Assistance Professionals Association Texas Research Society on Alcoholism Texas Consumer Association - Board of Directors, Past President Advisory Council for the Commission on Alcoholism and Drug Abuse CWA/TSEU Local 6186 ANNE MATTHEWS, MSSWI CEar 9210 Quad Field Drive Ihomel 15121 834-2050 Austin, Texas 78758 (bust I51 2) 328-1 144 Twenty one years of experience as a teacher, trainer, counselor, and administrator Currently serves as Vice President of Workbased Programs for the Workers Assistance Program, Inc , a non-profit firm with free-standing and affiliate offices nationwide A certified employee assistance professional ICEAPI by the Employee Assistance Professional Association (EAPA) Received a Master of Science in Social Work (MSSWI from The University of Texas at Austin in 1 991 Also holds a Master of Arts degree from the some institution 119751 Management/Supervision Supervises, coordinate schedules, and serves as back up to Director of Program Services, Clinical Director, Director of I&R, PPO/Affiliate Network Manager, Child Care Resource and Referral project and personnel, and Regional Directors Directs and coordinates, through EAP/Managed Care staff, timely response to clients requests and complaints Supervises Director of Program Services who directs and coordinates all marketing activities and oversees the design, development, and presentation of EAP trainings Responsible for long and short term EAP planning, facilitate inter and intradepartmental communication Contract Management/Program Maintenance Oversees program maintenance activity on all active EAP/Managed Care programs Works with the CEO, VP of Administration and Accounting Manager on budget issues and planning Policies & Procedures With clinical staff reviews all policies and procedures, writes and edits manuals Designs system for updates as procedures are added/changed Workers Assistance Program, Inc Vice President - Workplace Services September 1997 Present Responsible for providing EAP services to organizations located in Texas, Oklahoma and New Mexico as well as supervising the EAP operations of all regional offices for WAP, Inc Duries include supervising the operation of EAPs, development and implementation of new programs and training activities, program assessment and evaluation Director of Customer Service - Workplace Services July 1994 September 1997 Managed all aspects of current EAP contract program activity Responsible for resolution of all customer complaints Coordinated program maintenance and complaint processing with Clinical Director Directed Texas Drug -Free Workplace Initiative Assisted marketing team on scheduling and training State Representative Elliott Naishtat Legislative Aide Intern January May 1991 Family Eldercare, Inc Volunteer Coordinator August 1989 - August 1990 Southwestern University Director of Career Development 19791988 Rick Dielman, CEar 15103 Strader Circle (bus) (512) 328-1144 Austin, Texas 78734 Over twenty years in labor/management relations and ten years in the EAP and chemical dependency field as a counselor, consultant, trainer, writer and administrator Currently serves as Director of Program Services for the Workers Assistance Program, Inc , a non- profit firm with free-standing and affiliate offices nationwide A certified employee assistance professional (CEAP) by the Employee Assistance Professional Association (EAPA) Has a received training in a variety of disciplines alcohol and drug abuse psychology, labor/management partnerships, participative management administration, team concepts, conflict resolution, alternative therapeutic models, neuro-linguistic programing, and labor law Marketing Responsible for EAP contacts at companies, unions, agencies, and professional associations through out the U S Many of these contacts resulted in client referrals and EAP contracts Training Responsible for the development and presentation of training sessions which include •EAP Program Procedures •State and Federal Drug -Free Workplace Regulations •The Challenge of Change •Conflict Resolution •Stress Management •Substance Abuse in the Workplace *Communication Skills •Violence Prevention Planning Presented union steward skills training and participated as panel trainer providing education on labor, contract negotiations and health and safety issues in the workplace Community Involvement Member of EAPA International and the Central Texas Chapter Serve as Co -Chairman of the State legislative & Public Policy Committee Workers Assistance Program, Inc Director of Workplace Services July 1991 Present Responsible for providing EAP services to organizations nationwide for WAP, Inc Duties include supervising the operation of EAPs, labor-management policy negotiations, marketing, development and implementation of new programs, training activities, workforce orientation, community resource development, screening and referral of clients, client follow-up, program assessment and evaluation, and fund raising activities Lennox Industries International, Inc EAP liaison February 1974 July 1991 Responsible for administration of employee assistance program services Integrated EAP solutions with progressive disciplinary procedure and grievance processes Served on the Steering Committee which developed policy and strategies for company -wide incentive and gain -sharing programs, represented and counseled employees with problems affecting their lob performance such as attendance, emotional and yor alcohol/drug problems, assisted employees with workers compensation claims, assisted employees with all types of disciplinary actions PAMELA SCHOTT, LMSW-ACP 603 West 18th Street Ihomel (5121 499-851 1 Austin, Texas 78701 (bus( 15121 328-1 144 Five years of experience in clinical supervision of masters' level clinicians, including Social Work and LPC clinicians, masters' level interns, and one doctoral candidate Extensive leadership experience with inpatient, outpatient, psychoeducational and therapeutic groups Expertise and experience in clinical assessment, goal setting, treatment planning, and case management of EAP, short and longer term modalities Bachelor, of Arts in American History and Secondary Education, Goucher College, Baltimore, Maryland, 1964 Master of Science in Social Work, The University of Texas at Austin, Austin, Texas, 1982 Workers Assistance Program. Inc. Director, Clinical Case Management Services May, 1997 -present Oversees the operation of the Clinical Case Management Department and Staff Includes review and development of clinical policies and procedures, clinical forms and assessment tools, gathering and dissemination of information relevant to staff, provision of clinical Staffings and trainrngs, supervision of MSW interns, and hiring of staff Provides assessments, counseling, wellness trainings and Critical Incidence Debriefings as needed Have provided psychodynamic psychotherapy and problem -focused counseling services to individuals, couples and groups, depending upon need, interest, and conditions Services offered have been very brief, such as EAP contracts, and longer term Areas of expertise include problem -focused work, relationship problems, grief work of a wide variety, depression and anxiety, chemical dependency recovery, and trauma recovery Facilitated a very successful Incest Survivor Group which lasted nine years, and for which the focus was therapeutic release of the past, problem -solving skills for the present, and on going self esteem enhancement Initiated first in Austin couples group for incest survivors and their partners in 1994 Facilitated weekend inpatient therapy groups for adults and adolescents at CPC Capital Hospital from 1989 to 1992 Supervised by Juana Antokoletz, PhD and Stephen Sonnenberg, M D Child & Family Services. Inc Clinical Supervisor, Round Rock 1992 1995 Provided individual ACP supervision to over twenty Family Therapists and student interns over the course of three and a half years at this family service agency which attracts beginning and intermediate professionals and a wide range of clients and problems Supervised assessments, goal setting, treatment planning and case management of EAP, short and longer term clients, and provided services to a small caseload of my own Served as administrative conduit, and monitored and evaluated effective assessment and treatment planning, accountable record -keeping, and ethical and accountable treatment procedures for clients Child & Family Services Inc Family Therapist 1982-1992 Provided psychotherapy and counseling services to individuals, couples, families and groups at this sliding fee scale agency, which served many multi -problem clients Participated in the research, writing, organizing, editing and production of the agency's 1990 short term therapy model, a project led by then supervisor, Juana Antokoletz, PhD Facilitated numerous educational and therapy groups, including parent education in the Round Rock school system, workshops for RRISD teachers, seminars on Overspending and other topics Also led several therapy groups, such as Vietnam Veterans Readjustment Group, a group for depressed adults, and a long-term incest survivor group • MMEW" • . The University of Texas at Austin, Austin, Texas, 1977 - 1980 The Pittman School, London, England, 1966 - 1968 The School for International Training, Brattleboro, Vermont, 1964 - 1965 JOHN J. LEACH, MSSW,LMSW 4600 Seton Center Parkway, # 1510 (home) 15 121418-7900 Austin, Texas 78759 Ibusl (51 21 328-1 144 Experienced supervisor of an Intake and Referral team Expertise in diagnosing employee problems, as well as extensive knowledge of the mental health care system, community resources, and treatment centers to aid employees with work -related problems CREDENTLALS SUMIMLARY: Bachelor of Science, University of Kansas, 1987 Master of Science in Social Work, University of Texas at Austin, 1991 ACTivMES & HONORS: Dean's List Volunteered in caring for handicapped children for four years to assist the "Families Together" program Managed seven lifeguards as the captain of a surf & rescue team Elected social chairman at the Delta Chi fraternity Workers Assistance Program. Inc Supervisor, Intake and Referral 1 991 -Present Involved in planning, developing and implementing the I&R Department, while streamlining procedures Manages a staff of eight providing individual weekly supervision Created a policy and procedure manual, introduced a coding system for community resources, interviews/trains new employees, and performs staff evaluations Provides crisis assessment and referral counseling, sessions involving suicide/homicide, alcohol/drug, depression, battered women, marital problems, and work -related issues Workers Assistance Program Inc Student Intern/Case Manager Spring, 1 991 - Summer, 1 991 Student Intern involved in short-term counseling, networking with community resources and performing case management with clients Developed a tracking system for c rent clients Goodwill Industries Vocational Rehabilitator Summer, 1990 - Fall, 1990 Involved teaching handicapped High School students practical job skills to exercise in the community Hour long classes were prepared on a daily basis to enhance the personal growth of the students Daily progress was recorded on each student over the ten week/two session period Texas Baptist Chtldren's Home Student Intern Foster Care/Adoption Assistant Fall, 1989 - Summer, 1990 Duties included performing intakes, home studies, plans of service, visitations, and discharge planning Monthly post -supervision reports to an adoption agency were necessary Facilitated an eight week group on male relationships, engaged in counseling with campus children, and completed a proposed administration project on the care for infants in a group home setting WC Mental Health Cr Charlestown RI Residential Facility Worker Spring, 1988 - Fall, 1989 Included house management, client counseling, medication distribution, implementing treatment plans, biweekly progress reports, activity planning and teaching daily living skills WillAAam Arthur May, MA, LCDC, LEAP 3308 Cockrell Avenue (home) l81 71 924-91 36 Fort Worth, Texas 76109 (bus) 181 71 633-71 71 197780 M A Southwestern Baptist Theological Seminary, Fort Worth, Texas 197377 B A Oklahoma Baptist University, Shawnee Oklahoma ►_ �1 3k Y_' 11_1�_ LCDC licensed Chemical Dependency Counselor CEAP Certified Employee Assistance Professional Workers Assistance Program Inc Regional EAP Director - Dallas/Ft Worth August, 1997 - Present Duties include administration, team building, supervision, program management marketing, client advocacy intervention, critical incident debriefing, implementation of programs ongoing evaluation of procedures clinical assessments, treatment planning, case management, public relations and training Counselor, Case Manager - Dallas/Ft Worth March, 1991 August, 1997 Provided employee assistance and managed care services for numerous contracted agencies including local UAW/GM and UAW/FORD employees, interacted with Connecticut General, Value Behavioral Health and Blue Cross/Blue Shield related to clinical management of mental health and substance abuse benefits and resolution of claims problems Completed psycho social assessments and made referrals to appropriate level of care and provider Completed on site audits of inpatient medical charts and communicated with physicians and treatment team members to assess clinical status of clients, to assist in treatment planning and to ensure continuity of care Inpatient and outpatient case management, monitoring progress and continuity of care Short term, solution focused counseling Crisis intervention Provider Relations/PPO Coordinator - Dallas/Ft Worth February, 1992 - November, 1993 Developed extensive Preferred Provider Network for Workers Assistance Program, Inc Negotiated terms and rates of facility and individual contracts within specified boundaries Reviewed and evaluated program and credentialing documents Organized and maintained current files utilizing Ftlemaker Pro computer software Psychiatric Institute of Fort Worth Clinical Supervisor March, 1988 - February, 1 991 Supervised seven Clinical Assistants duties included interviewing hiring training, delegating and evaluating Successfully directed expansion and improved efficiency of department Audited medical charts for purposes of unItzation review and quality assurance Marketed hospital as member of referral development team Coordinated and improved efficiency of temporary commitment procedures resulting in improved working relationship between hospital and Tarrant County Mental Health Court Clinical Assistant September, 1986 February, 1988 Provided support services for attending psychiatrists Successfully performed in newly created position by developing and refining process for completing assigned tasks while adjusting to rapid expansion of responsibilities Formulated and dictated clinical reports to secure reimbursement for hospital services Performed utilization review function while acting as liaison between treatment team medical records department, patient accounts department and thud party payers for financial case management Mental Health Worker November, 1981 August, 1986 Monitored directed and documented behavior of adolescent patients Utilized crisis intervention techniques and managed aggressive behavior Counseled with patients in individual and group settings Participated it treatment planning with physicians and treatment team Baylor University Medical Center Chaplin Intern September, 1980 August, 1981 Counseled with patients and families on medical, surgical, emergency, intensive care, and psychiarric units Planned and led chapel services -Current president of Bluebonnet Place Neighborhood Association *Member of steering committee for Berry Street Revitalization Project *Member of Sertoma Club of Fort Worth -Treasurer, Boy Scour Troop 9 RUBY RICHARDSON, CEAP,LCDC,CADAC,NCAC II 2714 Oak Trail Shores Dr (home) (903) 849 2038 Bedford, Texas 76021 (bus) (903) 509 3330 Nine (9) years directly related to the EAP field and ten (10) years counseling experience in chemical dependency/addictions, and other related issues Currently the Regional Director of Northeast/North Central Texas for the Workers Assistance Program, Inc CREDENTIALS SUMMARY Certified Employee Assistance Professional (CEAP) by Employee Assistance Certification Commipion (EACC), 1990 present Licensed Chemical Dependency Counselor (LCDC) by Texas Commission on Alcohol and Drug Abuse (TCADA), 1992 present Certified Alcohol and Drug Abuse Counselor (CADAC) by Texas Certification Board of Alcohol and Drug Abuse Counselors, 1987 present National Certified Addiction Counselor Level II (NCAC II) by National Association of Alcohol and Drug Abuse Counselors, 1991 present National Institute of Drug Abuse (NIDA) trained HIV/AIDS trainer, 1994 present AREAS OF EXPERIENCE Labor Union Member of the United Food and Commercial Workers Local Union #540 IUFCW) since 1958 EAP Account Management Responsible for managing a wide variety of EAP contracts at companies, unions, agencies, and professional associations Services included are in the areas of marketing, EAP administration, EAP direct services, and chemical dependency and other addictions Training Responsible for the development and presentation of training sessions that include EAP program procedures and design, drug/alcohol addictions, substance abuse in the workplace, AIDS in the workplace, provide skills trainingg for supervisors and union stewards on recognizing and making successful referrals for troubled employees, and education on health/safety issues in the workplace PROPRIETARY INFORMATION 1a w • ' Workers Assistance Program, Inc Regional Director Workbase Programs Northeast/North Central Texas July 1989 Present Provide services to organizations located in the Northeast/North Central region of the State Supervision of the Tyler, Texas regional office Duties include marketing, development/implementation of new programs, training activities, workforce orientation, community resource development, assessment and referral of clients, clinical case management and follow up, educational workshops, labor management policy negotiations, program assessment and evaluation, and fund-raising activities Workers Assistance Program, Inc Evaluation & Referral Specialist March 1987 July 1989 Responsible for direct client services including intake, assessment, shortterm counseling, and referrals Other duties include clinical case -management and follow-up, evaluation of client services, provide educational workshops or trainings, and development of community resources Safeway Food Stores, Inc Market Manager January 1962 March 1987 Responsible for all duties pertaining to retail sales in the meat department, inventories, ordering all supplies, providing direct customer service Supervision of employees classified as meatcutters, meatwroppers and apprentice trainees PROFESSIONAL AFFILIATIONS Emolovee Assistance Professional Association IEAPAI Member of national and a founding member Aof Lone Star Local Chapter, former officer (Treasurer) in North Texas Chapter Texas Association of Alcohol and Drua Abuse Counselors ITAADACI Member of national and local chapter Has served as treasurer, first and second vice president, and president of Fort Worth Chapter Labor Assistance Professionals (LAP) Member and one of three cofounders of LAP Texas Chapter ATTACHMENT 8 Workers Assistance Program, Inc. STAFF CREDENTIALS Hopie Cordova - Austin office 4/98 Information and Referral Specialist BSW Terrence R. Cowan - Austin office 5/77 Chief Executive Officer MPA LB'J School of Public Affairs - 1984, CEAP - 1987 Counselor - Southwest Institute of Transactional Analysis - 1975 Counseling experience since 1970 Teresa Goldman - Austin office 4/97 Assistant Director, Intake and Referral BSW Valerie Inman - Austin office 12/91 Information and Referral Specialist BLS Psychology - 1981, CADAC - 1988 Renee Kroeker - Austin office 4/98 Information and Referral Specialist BSW John Jay Leach - Austin office 4/91 Director of Information and Referral /Counselor BA, General Psychology - 1987, MSW - 1991, CSW - 1991 Counseling experience since 1988 Richard Lowenthal - Austin office 9/94 Information and Referral Specialist LMSW Anne Matthews - Austin office 6/91 Vice President, Employee Assistance Programs MSSW - 1991, MA - 1975, CEAP - 1994 W14MU Piet PROPRIETARY INFORMATION Workers Assistance Program, Inc. STAFF CREDENTIALS William May - Arlington office 5/91 Regional Director BA - 1977, MA - 1980, Clinical Pastoral - 1981, LCDC - 1992, CEAP - 1994 Counseling experience since 1981 Carly Moore - Austin office 7/98 Information and Referral Specialist MSSW Cole Noble - Austin office Clinical Case Manager BSW, MSSW Ruby Richardson -Tyler office 3/87 Regional Director CADAC - 1987, CEAP - 1990, LCDC - 1992, NACA II, NIDA trained HIV/AIDS education Pamela Schott - Austin office 5/97 Director, Clinical Case Management Services BA - 1964, LMSW-ACP, 1984 Liz Smith -Austin office 10/91 Clinical Case Manager/Counselor MS Counseling Psycology - 1986, CADAC - 1989, LCDC - 1992 Counseling experience since 1985 Claudia Tagle - Austin office 7/98 Information and Referral Specialist BA, Psychology 72" PROPRIETARY INFORMATION Page 2 Primary Problems Assessed FY1997 --I ® Emotional/Psychological 24% ® Relationships - Marital 21% ® Emotional/Psychological - Stress 17% ® Famdy - children 12% Relationships - General 6% ® Work Relationships/Job Stress 5% Substance Abuse Drugs/Self 3% EZISubstance Abuse Alcohol/Self 3% ❑ Substance Abuse Alcohol/Family Member 5% ® Substance Abuse Drugs/Family Member 5% Other 8% PROPRIETARY INFORMATION ATTACHMENT 10 [7- _ o 0)m !! 0.0�; )§ !a /5 a# o0 .«� kk -�■ �) §2§ \ �{ ) j �0- u � z * � � 2 !E > 2 \ \ v §« \ z2� & •� ;(k 4,> o >�CC \k� cc �° �S� ■�` fn « a . §� k 2 �« ® 0k{ ` kEs o ■ 0 BLL r § � ■ $ 0 !J a cr Q� Q LL w U w 5 w N U Z T r N N C W C C U E z U CO T °9 w = � y 0°FF� U x� U a {{-- W¢ -� C� m W 0g t a� d c X 2 Q 6 W t ir U. 1 > 011s Q J 5 c � c o O m c m o0. E T ¢ C7 5 0 6¢ r x 0 aa. ca pQD a W ¢ co 2 N T } ATTACHMENT 11 ACTIVE EAP CONTRACTS Program Name/Address Adam Sales Corporation (Alamo Group, Inc) Contacts Gabriella Garcia, Personnel Mgr Workers Covered Start Date 8/1/95 Shatter CA 830-372-9559 Adams Hardfacing Company (Alamo Group, Inc) Gabriella Garcia, Personnel Mgr 8/1/95 Wakita OK 210 372.9559 AIDS Services of Austin Lee Manford, Exec Director 16 12/15/89 825 E 53rd 1/2 St 512/451 2273 Austin TX 78751 Alamo Group, Inc Gabriella Garcia, Personnel Mgr 791 8/1/95 1502 East Walnut, PO Box Drawer 549 830.372-9559 Seguin TX 78156-0549 Alamo Group, Inc Illinois Gabriella Garcia, Personnel Mgr 8/1/95 La Grange IL 210 372-9559 Alamo Group, Inc Iowa Gabriella Garcia, Personnel Mgr 8/1/95 Indianola low 210 372 9559 Alamo Group, Inc Kansas Gabriella Garcia, Personnel Mgr 8/1/95 Holton KS 210 372 9559 Alamo Group, Inc Oklahoma Gabriella Garcia, Personnel Mgr 8/11/95 Guymon OK 210.372.9559 Alamo Group, Inc Seguin Gabriella Garcia, Personnel Mgr 8/1/95 502 East Walnut, PO Box Drawer 549 210-372-9559 Seguin TX 78156-0549 Alamo Group, Inc Washington Gabriella Garcia, Personnel Mgr 8/1/95 Woodland WA 210-372-9559 Amarillo State Center Gary Snyder, H R Director 475 1/1/96 P O Box 3070 806/ 351 3230 Amarillo TX 79116-3070 American Institute for Learning Danielle Hayes 51 4/7/94 204 E 4th St 512/472 3395 Austin TX 78701 Arlington Day Surgery Diane Wood, Admin 25 7/1/92 918 N Davis Or 817/860 9933 Arlington TX 76012 Arnold Oil Steve Cutler 170 10/1/95 1617 E 6th St 512/476-2401 Austin TX 78731 Austin Drive Train David Roman, Manager 15 9/1/96 201 E Anderson Lane 5121454-1488 Austin Tx 78752 Workers Assistance Program, Inc 7/1/98 PROPRIETARY INFORMANON Page 1 Page 1 Program Name/Address Austin Express, Inc Contacts Virginia Manchac, Dir of HR Workers Covered 20 Start Date 11/1/97 1901 E 51st Street, Ste 210 512/236 1110 Austin TX 78723 Austin Recovery Center Jim Gumo Dir of HR 170 4/1/97 1900 Rio Grande 4777776 Austin TX 78705 Austin Resource Center for Independent Living Earl Chandler 24 8/22/90 5655 N Lamar Ste J-125 512/467 0744 Austin TX 78757 Austin State Hospital Tom Pozmak, HR Director 1350 4/1/96 4110 Guadalupe 419.2309 Austin TX 78751 B F Goodrich Aerospace Robert D Sponeybarger H R 134 8/1/95 2005 Technology Way 512-754-3630 San Marcos TX 78666 Barrier Systems, Inc Chris Sanders, CEO 6 11/10/97 6300 E R L Thornton Freeway 707/374 6800 Dallas TX 75223 Bay Area Council on Drugs and Alcohol Mike Roberts, Executive Director 14 10/28/91 1300-A Bay Area Blvd Ste 102 281/280 0800 Houston TX 77058 Boxer Metropolitan Water District Frank Cantu, HR Mgr 184 6/1/96 2047 W Malone 210/354-6534 San Antonio Tx 78225 Big Spring State Hospital Dennis Warrington Director HR 775 4/1/96 1901 North Lamesa Hwy (P O Box 231, Big 915/ 268-7244 Big Spring TX 79720 Bluebonnet Trails Community MHMR Center JIM Pearson, HR Director 650 9/1/96 15800 Hwy 620 N 512/244-8349 Austin TX 78717 Board of Vocational Nurses Linda Kent 20 3/1/97 333 Guadalupe, Ste 3 400 305-8100 ext 203 Austin TX 78701 Bollman Industries, Inc Chris Fitterling 46 1/1/96 P O Box 1351 717/484-4361 San Angelo TX 76902 Brenham State School 1100 9/1/95 Business Office, 4001 Highway 36 South 409/836-4511 Brenham TX 77833 9611 Bristol Resources Corporation Dan Abney 28 11/6/90 6655 S Lewis Ste 200 918/492-7900 Tulsa OK 74136 Buddy Gregg Motor Homes, Inc Lee Gowan, Corporate Controller 50 6/7/94 1206 N Stemmons Frwy 800/421-0031 Lewisville TX 75067 Workers Assistance Program, Inc 7/1/98 Page 2 PROPRIETARY INFORMATION Program Name/Address C Bar Feedyard Contacts Workers Robert Ellis Carter Covered 26 Start Date 6/1/94 1503 W 5th 806/296-7441 �Ialnview TX 79072 Camino Real State Operated Community MHMR Marla Brown HR 534 4/1 /96 1201 Austin Highway #116 210/ 832 2105 San Antonio TX 782p9 Capital Area Workforce Development Board Martin Aguirre, Exec Director 11/1/97 5930 Middle Fiskville Rd, 5th Floor 2237973 Austin TX 78752 Capital Metro Rob Rodriguez, Personnel Supervisor 97 12/1/89 2910 E 51h St 512/389-7487 Austin TX 78702 Carrier Corp Gall Evans, Benefits Coordin 974 6/1/87 P O Box 2010 903/597-7271 Tyler TX 75710 CBI Laboratories LauneTarin, HR 200 9/1/97 2055-C Luna Road 972/241.7546 Carrollton TX 75006 CDI Information Services Dawn Layton, Office Mgr 7 5/8/98 7800 Shoal Creek, Ste 2425 512-302-9757 Austin TX 78757 Centex Beverage, Inc Cynthia Keever 153 9/27/90 3834 Promontory Point 512/441 9394 ustin TX 78744 Central Gulf State Operated Community MHMR Karin Balks, Payroll Coord 580 10/1/97 Sry 281/238.9501 711 South 11th Street Richmond TX 77469 Central Texas Mutual Housing Association Walter Moreau, Executive Director 23 10/1/95 2512 South IH-35, # 350 512/ 447 2026 Austin TX 78704 Century Telecommunications, Inc Ben Wehman, HR Mgr 147 3/1/95 207 S Guadalupe St 512/ 754 5793 San Marcos TX 78666 Century Telephone, Inc Ben Wehman, HR Mgr 267 3/1/95 208 S Guadalupe St 5121754-5793 San Marcos TX 78667 CFAN Tonya Wexler, H R Resource 130 3/1/95 1000 Technology Way 512/754-3006 San Marcos TX 78666-7037 Child & Family Service Steve Zinnacker 50 1/4/90 2001 Chicon St 512-478-1648 Austin TX 78722 Workers Assistance Program Inc PROPRIETARY INFORMATION 7/1 /98 Page 3 Program Name/Address Child Support Enforcement Contacts Workers Sue Klingerman VP of HR Covered 15 Start Date 3/8/94 5120 Friedrich Lane, Ste 175 512/437-6115 Austin TX 78744 Children's Trust Fund of Texas Council Dorothy Roberts 7 9/1/96 8929 Shoal Creek Blvd, Ste 200 512/458 1281 Austin Tx 78757-6854 City of Big Spring Emma Bogard, Personnel Dir 410 6/14/93 310 Nolan 915 264 2345 Big Spring TX 79720 City of Cedar Park Brenda Eivews HR Coordinator 178 12/1/97 600 North Bell 512/258 4121 Cedar Park TX 78613 City of San Marcos Linda Spacek, Risk Benefits & Safety 400 1/1/96 630 East Hopkins 512/393-8072 San Marcos TX 78666 Clampitt Paper Company Jerry Wilson, HR Manager 205 2/15/91 9207 Ambassador Row 214 638 3300 Dallas TX 75247 College Station ISD Eddie Coulson, Director of HR 973 10/4/91 1812 Welsh 4091764-5409 College Station TX 77840 Commercial Siding & Maintenance Mark Wendelberg, V P 6 5/1/90 8660 Lambright 713-991-2202 Houston TX 77075 Communities in Schools - Austin Don Loving, Executive Director 61 8/1193 2211 South IH 35 Suite 201 512-462 1771 Austin TX 78741 Communities in Schools Fort Worth Mike Steele, Exec Director 22 9/1/95 301 W 13th St, Rm 250 817/446 5454 Fort Worth TX 76102 Community Council on Drugs & Alcohol of East Carol Elmore 8 2/4194 Harris, Liberty & Chambers Counties 800/452 3539 120 S Alexander, Ste 124 Baytown TX 77520 Community Supervision & Corrections Dept 22nd Marvel Mattox, Program Director 70 7/16/97 2071h, & 274th District Programs 512/353-8923 P O Box 1684 San Marcos TX 78667-1684 Compusys, Inc / The ERISA Group Jean Congleton 27 6/1/95 1200 San Pedro, N E - P O Box 11399 (800) 926-5581 Albuquerque NM 87192 Copperas Cove ISD Donna Howard, Dir of Payroll 1135 9/1/97 P O Box 580 254/547-1227 ext Copperas Cove TX 76522 Workers Assistance Program, Inc PROPRIETARY 7/1/98 INFORMATION Page 4 Program Name/Address Cox Concrete Contractors, Inc Contacts Workers Mrs Sandy Cox Covered 15 Start Date 5/2/94 3025 Chalon Street 409/564-6500 lacogdoches TX 75961 CRL Industries, Inc (Diversco) Robert Henderson CEO 34 9-1 93 4535 Sunbelt Drive 214 380 1010 Dallas TX 75248 Cut Craft, Inc Sheri Haddock 95 2/1/96 1501 Northpark Dr 817/ 332 6151 ext Fort Worth TX 76102 Dallas Area Rapid Transit (DART) Linda Jackson, Personnel VP 2180 12/1 /96 1401 Pacific Ave, P O Box 660163 214/749-3345 Dallas TX 75266 7235 Dayton Tire Bridgestone/Firestone 1369 11/1/93 P O Box 24011 Oklahoma City OK 73124 0011 Denton County Electric Cooperative Brenda Walker, HR 114 9/11/96 3501 FM Road 2181 800/274-4014 Corinth Tx 76205 Denton State School Esmeralda Gamez, HR 1900 5/1/96 P O Box 368 817/591-3360 Denton TX 76202 0368 District Attorney - 266th District (Erath County) John Terrill, District Attorney 5 11/12/97 P O Box 30 254/965-1462 tephenville TX 76401 Education Service Center Region 13 Wendy Kindred, Personnel Coordinator 175 9/1197 5701 Springdale Road 919-5347 Austin TX 78723 3675 Education Service Center Region 16 Lorraine Mains, HR Coordinator 209 3/1/98 P O Box 30600 806/376 5521 ext Amarillo TX 79120 EMC Test Systems Brett Larson, H R Manager 170 4/1/95 2205 Kramer Ln 835 4684 ext 607 Austin TX 78731 Executive Council of Physical Therapy & Jennifer J Jones 18 3/1/97 Occupational Therapy Examiners 512/305 6900 333 Guadalupe, Tower 2 510 Austin TX 78701 Eye Clinic of Austin Laurie Serafine, Administrator 36 5/1/97 3410 Far West Blvd , Ste 140 512/794-9984 Austin TX 78731 Fifth District Court of Appeals David Pagan, Business Administrator 56 1/1/97 600 Commerce Street, 2nd Floor 214/712-3434 Dallas TX 75202 Ford Motor Cc Parts Distribution Center 70 10/1/87 arrollton TX Workers Assistance Program, Inc 7/1 /98 Page 5 PROPRIETARY INFORMATION Program Name/Address Fort Worth Surgery Center Contacts Workers Debra Delain, Administrator Covered 56 Start Date 811/94 2001 West Rosedale (817) 877 4777 Fort Worth TX 76104 FUTURE Travel Heidi Weller, Manager/Owner 15 11/21/91 16850 Diana Ln 713/480-1988 Houston TX 77058 General Motors - Denver Laurel Hunts, Coordinator 140 11/1/92 P O Box 5527 Denver CO 80217 General Motors Monroe LA 2527 9/1/92 Monroe LA General Motors - Portland Oregon Laurel Hunts, Coordinator 273 10/1/92 Portland OR General Motors - Wichita Falls 842 9/1/92 Wichita Falls TX General Services Commission Pam Freitag 818 9/1/97 1711 San Jacinto, Room 400 Austin TX 78701 Geophysical Research Corporation Margo Carter 13 6/7/95 P O Box 581570 918/ 834 9600 Tulsa OK 74158 Goodwill Industries Laura Slaughter, Human Resource Mgr 268 1/2/92 300 N Lamar Blvd 472-6224 Austin TX 78703 Gowan, Inc John Treaton 379 12/6/90 5550 Airlines 713/695 2913 Houston TX 77076 Harris Packaging Corporation Leslie Gentry, Personnel Dir 80 6/1/92 1600 Carson St 817/429 6262 Haltom City TX 76117 Health Professions Council Jane McFarland, Admin Office 2 9/1/97 333 Guadalupe, Ste 2 220 512/305 8551 Austin TX 78701 Hickham Industries, Inc Scoff Fahey, Plant Mgr 156 9/1/90 11518 Old La Porte Rd 713/471 6540 La Porte TX 77571 Infinity Systems, Inc Guy Mullen, President 16 11/24/93 6108 Pinemont Drive 713/ 682 8200 Houston TX 77092-3202 Ironworkers - Local 48 Oklahoma City, Oklahoma John Hunter, Chairman 311 9/1/95 Oklahoma City OK 405/632 6154 Ironworkers - Local 584 Tulsa, Oklahoma Harvey Swift, Business Manager 311 9/1/95 Tulsa OK 918/622 2088 Workers Assistance Program, Inc 7/1/98 PROPRIETARY INFORMATION Page 6 Program Name/Address ITT Sheraton Reservation Corporation Contacts Workers Daniel K Carvajal, HR Specialist Covered 346 Start Date 8/23/96 1705 Centre Creek Drive 512/834 2426, ext mshn TX 78754 JOVEN Paul Knaus, Comptroller 15 8-26-93 5608 S Flores 210-924-0330 San Antonio TX 78214 K & N Management (Rudy's Country Store and Ken Schiller, Owner 65 10/1/94 Bar B Oue) 418.0444 11570 Research Blvd, Austin TX 78759 Kendall County Attorney Pamela McKay, County Atty 3 2/1/97 204 E San Antonio Street, Ste 12 2101249-9343 Boerne TX 78006 KVUE TV Sabina Harlan, H R Coordinator 141 1/1/96 3201 Stock Avenue 5121459.2029 Austin TX 78757 Lakes Regional State Operated MHMR C S Keith Matthews, Dir Systems Support 500 12/1/96 303 College Street, Ste F 9721524-4159 Terrell TX 75160 Legal Aid of Central Texas Regina Rogoff, Executive Director 55 9/1/92 205 West 9th Street, Suite 200 512/476 7244 x350 Austin TX 78701-2306 Legislative Budget Board Hazel Smith, Admin Asst 110 5/1/94 O Box 12666 5121463-1200 Austin TX 78711 2666 Lewis & Lambert Metal Contractors Wade Lewis, Project Engineer 40 4/1/91 5936 Eden Dr 817/834-4671 Fort Worth TX 76117 Little, Pedersen, Fankhauser & Cox, LLP Cindy Stanley, Office Manager 6 5/1/95 901 Main Street Suits 550 214/ 573-2300 fax Dallas TX 75202 Litton Kathryn Worth, Asst HR Du 550 10/1/97 3414 Herrman Drive 972/840 5680 Garland TX 75041 Lower Colorado River Authority Bastrop Lower Colorado River Authority Bay City Lower Colorado River Authority Eagle Lake Lower Colorado River Authority General Office -Austin Lower Colorado River Authority Hydros Workers Assistance Program, Inc 7/1/98 Page 7 PROPRIETARY INFORMATION Page 7 Program Name/Address Lower Colorado River Authority La Grange Lower Colorado River Authority LCRA Jim Sawyer 1700 11 1-93 P O Box 220 473-3200 ext 2620 Austin TX 78767 Lower Colorado River Authority Marble Falls Lower Colorado River Authority Service Center Austin Lufkin State School Mickey Mark, HR Director 934 3/1/96 North Hwy 69 Lufkin TX 75902 M&W Gear (Alamo Group, Inc) Gabriella Garcia, Personnel Mgr 8/1/95 Gibson City IL 210-372-9559 Machinists Tools and Supplies, Inc Wayne E McCuistion, Sec'y/Controller 20 7/1/91 P O Box 565207 214/631 9390 Dallas TX 75207 MBF Industries Heidi Kinard, Oft ice Manager 201 3/4/91 1160 Dairy Ashford Ste 230 409/372 9136 Houston TX 77079 Medical Carbon Research Institute (MCRI) Nancy Blaha, H R Mgr 21 10/1/94 8200 Cameron Rd Ste A-196 339-8000 ext 223 Austin TX 78754 Mental Health Housing Development Corp Bonnie R Siddons, Exec Dir 7 1/26/96 603 W Magnolia, Ste 204 817/ 926-8717 or Fort Worth TX 76104 Mid South Iron Workers Welfare Plan Marion Henry, Zenith Administrator 311 9/1/95 5421 SW 27th St 405/682-2323 Oklahoma City OK 73128 Mid -Continent Group Rick Simpson, VP Human Relations 12 6/7/95 P O Box 1409 (800) 722 4994 Tulsa OK 74101-1409 Miller Bonded, Inc Laura Hlghfill, VP 42 2/1/98 4638 McLeod, N E 505/881-0220 ext Albuquerque IJI•A 87109 Mooney Aircraft Corporation Hank Engel Personnel Dv 505 2/1/97 Lows Schreiner Field 830/792 2999 Kerrville TX 78028 N J Malin Dan Malin HR 200 12/1/96 15870 Midway Road 972/687-1724 Addison TX 75244 O M Manufacturing Co Fred Hudlow, General Mgr 65 1/7/91 8203 Market St 713/675-0464 Houston TX 77029-2415 Workers Assistance Program, Inc 7/1/98 Page 8 Page 8 PROPRIETARY INFORMATION Program Namel/Address Office of Court Administration Contacts Bill Hamilton, Deputy Director Workers Covered 35 Start Date 11/1/97 205 W 141h, Suite 600 512/463-1625 Austin TX 78701 Oil Capital Electric San Antonio Steve Trainer 90 2/1/92 2727 N St Mary's 5121341-2700 San Antonio TX 78212 Pedernales Electric Cc Op 410 3/1/96 P O Box 46 Johnson City TX 78636 PennWell Publishing Cc Cy Azevedo 63 1/14/86 3050 Post Oak Blvd 713/621-9720, Houston TX 77251 Philadelphia Gear Corporation Christopher Boudreau, VP/Mgr 33 3/30/92 117 N Palmer Street 713/224 4900 Houston TX 77003 Planned Parenthood of Austin Jim Weaver 43 1/1/93 1209 Rosewood Ave 512/472 0868 Austin TX 78702 Potter County Attorney's Office Sonya Letson, County Atty 27 4/1/97 500 S Fillmore 806/379 2255 Amarillo TX 79101 Premier Distributing Company Amy Rehfeld, H R Mgr 220 6/1/93 P O Box 25806 505-344-0287 >Ibuquerque NM 87125 Public Utility Commission Beth Phillips, Personnel Dir 228 6/15/97 1701 North Congress Ave, Room 7 160 512/936-7056 Austin TX 78701 Q C Data Stacey Roberts 45 9/1/90 3838 N Sam Houston Pkwy Ste 300 281/987-9898 Houston TX 77032 R J Gallagher Company Don Callegan, Vice President 175 12/1 /91 P O Box 20710 713/748.4501 Houston TX 77225 0710 Renegade Headwear (Bollman Industries, Inc) Chris Fitterling P O Box 1351 717/484-4361 San Angelo TX 76902 San Antonio State Hospital Homer F Munguia, Director H R 1222 3/18/96 6711 South New Braunfels (P O Box 23991) 210/ 531-7789 San Antonio TX 78223 0991 Senior Flexonics Kathy Gottardy, Comptroller 103 1/1/96 2400 Longhorn Industrial Dr 210/629 8080 fax New Braunfels TX 78130 2530 Sequentia, Inc Cecil A Bickford, Plant Mgr 26 12/2/91 4545 Pine Timber Ste 320 713/462 2020 louston TX 77041 Workers Assistance Program Inc 7/1/98 Page 9 PROPRIETARY INFORMATION Program Name/Address Sheet Metal Workers 49 Contacts Eric Emblem Business Manager Workers Covered 641 Start Date 6-1 93 4775 Indian School Rd NE, Ste 105 505-266-5878 Albuquerque NM 87110 Sheet Metal Workers Local 196 Carl Cox 6/22195 8311 Old Highway 90 713 864 4594 Orange TX 77630 Sheet Metal Workers Local 54 Carl Cox 6/22/95 900 West 34th Street, Suite 54 713-864-4594 Houston TX 77018 Sheet Metal Workers Local 54 Health & Welfare Carl Cox, President 600 6/22/95 Fund 713 864-4594 900 West 34th Street, Suite 54 Houston TX 77018 Sheet Metal Workers' National Health Fund Jerry Brassell 700 12/12/88 PO Box 1449 800/ 831 4914 Goodlettswlle TN 37072 2328 Spectrace Instruments Adrienne Henderson 8/16/95 Sunnyvale CA 408/744 1414 x343 Spradling International Kathy Streich Sec/Treas 50 5/1/92 P O Box 1668 205/985 4206 Pelham AL 35124-5668 StarTran (Capital Metro) Martha Stroud, Personnel 628 1/1/92 2910 E 5th St 3897524 Austin TX 78702 State Board of Dental Examiners Carol McPherson, Dir of Admin 23 3/1/97 333 Guadalupe, Tower 3, Ste 800 475-0975 Austin TX 78701 State Board of Nurse Examiners Mark Ma1ek 44 1/1/90 P O Box 430 512/305-6801 Austin TX 78767 State Office of Risk Management Gad McAtee, Exec Asst 107 1/1/98 P O Box 13777 936 1501 Austin TX 78711 Storage Warehouse Services Inc Marlene Graham 40 1/15/91 11931 Hwy 225 at Sens Rd 713/471-3237 LaPorte TX 77571 Sunset Advisory Commission Cherie Ann King, Senior Policy Analyst 24 11/16/95 1400 North Congress Ave, Rm E2 002 Capital 463-1300 Austin TX 78701 Superior Vacuum Service Steve Wood, Owner 17 10/4/91 4007 US 77 South 1 800-365 6096 Victoria TX 77905 Tadpole Technology Donna Barber, Programmer 30 1/1198 12012 Technology Blvd, Ste 100 2192200 Austin TX 78727 Workers Assistance Program, Inc 7/1/98 Page 10 1 PROPRIETARY INFORMATION Program NameQAddress Tarrant Council on Alcoholism and Drug Abuse Contacts Workers Barbara Loa, Executive Director Covered 25 Start Date 10/1/94 1701 W Freeway, Ste 1 817/332-6329 -ort Worth TX 76102 Tarrant County Mental Health and Mental Jim Moore, Chief of HR 1300 6/1/95 Retardation 817/ 735 7614 3840 Hulen Tauress North, Ste #10 Fort Worth TX 76107 Teacher Retirement System of Texas Susan Wade, HR 380 11/1/96 1000 Red River 5121370-0549 Austin TX 78701 Terrell State Hospital Ron Johnson, Human Resource Officer 1200 5/1/95 P O Box 70 972/563-6452 Terrell TX 75160 Texas Alcoholic Beverage Commission Don Gentry, Planning & Program 459 11/1/95 5806 Mesa Dr, Ste 111 / P O Box 13127, 206.3213 Austin TX 78731 Texas Appraiser Licensing and Certification Board 12/20/93 P O Box 12188 Austin TX 78711-2188 Texas Association of School Boards Bonnie Ebert, HR Administrator 488 9/1/97 P O Box 400 467-0222 Austin TX 78767 0400 Texas Attorney General's Office Raette Hearn, Deputy Director of HR 3750 4/1/89 O Box 12548 512/475 4320 Austin TX 78711 2548 Texas Board of Architectural Examiners Carolyn Lewis, Human Resources 17 8/15/96 333 Guadalupe, Tower II 512/305-8525 Austin Tx 78711 Texas Board of Chiropractic Examiners Patte Kent, Executive Director 6 9/1/95 333 Guadalupe, Tower III, Suite 825 512/ 305-6700, Fax Austin TX 78701 Texas Board of Podiatric Examiners Allen Hymens, Exec Director 4 4/1/97 333 Guadalupe, Ste 2-320 305-7000 Austin TX 78701 Texas Board of Professional Land Surveying Lois Coleman 4 11/11/97 7701 N Lamar, Ste 400 512/452-9427 Austin TX 78752 Texas Commission for the Blind Patti Kuhles 589 9/1 /94 4800 North Lamar, Suite 160 459.2505 Austin TX 78756 Texas Commission on Alcohol and Drug Abuse Donzie Burnett 229 1 /10/91 720 Brazos St Ste 403 512 349 6730 Austin TX 78701 Workers Assistance Program Inc PROPRIETARY INFORMATION 7/1 /98 Page 11 Program Name/Address Texas Commission on Fire Protection Contacts Workers Barbara Jenkins, HR Mgr Covered 34 Start Date 2/1/98 12675 Research Blvd 918-7120 Austin TX 78759 Texas Comptroller of Public Accounts Marilyn Hellums, Central Administration 2788 4/1/92 111 E 17th St, Rm G-26 5121463-4605 Austin TX 78774 Texas Cooperative Inspection Program Cherne Vaca-Dean 70 2/1/97 3410 Far West Blvd Ste 150 512/502-8180 Austin TX 78731 Texas Department of Agriculture Sarah Jo Snodgrass, Human Res Dir 518 9/1/86 PO Box 12847 512/463 9965 Austin TX 78711 Texas Department of Health Judy Garner, Director of Admin 5844 2/1/93 Bureau of Human Resources, 1100 W 49th Street 512/458 7302 Austin TX 78756 Texas Department of Housing and Community Aurora Carvajal 350 4/15/98 Affairs 512/ 475 3822 507 Sabine Suite 400 Austin TX 78701 Texas Department of Human Services Allen Mueller 15,117 9/1/94 P 0 Box 149030 512/438-3608 Austin TX 78714-9030 Texas Department of MHMR - Central Office Carolyn Kuenstler, Dir for Central Office 700 3/1/95 P O Box 12668 (49th & Lamar) 512/ 419-2319 Austin TX 78711-2668 Texas Department of Protective and Regulatory Ed Boggess, Program Admin 5876 9/1/94 Services 512/438-4505 P O Box 149030, M/C Y-966 Austin TX 78714-9030 Texas Department on Aging Aimee Mick, Personnel Mgr 38 9/1/93 P O Box 12786 (512) 424 6862 Austin TX 78711 Texas Electric Co op Kathy Jones, Personnel Admin 120 6/1/96 8140 Burnet Road 512/454 0311 ext Austin TX 78766 Texas Funeral Service Commission Mr B J Miller, Chief Accountant 10 2/4/98 510 South Congress, Ste 206 4797222 Austin TX 78704 Texas General Land Office Leslie Ritter, Asst Director of Personnel 610 10/1/90 1700 N Congress Ave 512/463-5287 Austin TX 78701-1495 Texas Guaranteed Student Loan Corporation Steve Pearce, Benefits Specialist 450 2/1/97 P O Box 201725 512/219 4516 Austin TX 78720-1725 Workers Assistance Program, Inc PROPRIETARY INFORMATION 7/1 /98 Page 12 Prooram Name/Address Texas Health & Human Services Commission Contacts Workers Lisa Capper Director H R Covered 156 Start Date 9/1/94 P O Box 13247 424-6500 ustin TX 78711 Texas Higher Education Coordinating Board Mary Smith, Asst Dir Personnel 280 1/1/98 P O Box 12788 483.6187 FAX Austin TX 78711 Texas Interagency Council on Early Childhood Carmelita Cabello, HR 61 9/1/94 Intervention 512/424 6745 4900 N Lamar Austin TX 78751-2316 Texas Juvenile Probation Commission Steve Bonnell 33 9/1/94 P O Box 13547 512/443-2001 Austin TX 78711-3547 Texas Legal Protection Plan Debbie Dixon, Admin Coordinator 7 12/1/96 901 South MoPac, Bldg 2, Ste 385 512/327 1372 Austin TX 78746 Texas Legislative Council Ron W Murray, H R Mgr 350 1/1/96 300 W 15th St , Rm 402 / P O Box 12128 512/ 463 1909 Austin TX 78711-2128 Texas Municipal Courts Training Center Hope Lockridge, Executive Director 8 11/15/90 1601 Rio Grande Ste 550 512/320-8274 Austin TX 78701 Texas Municipal League Betty Bartley 45 3/6/96 321 Rutherford Lane 5121719 6311 Austin TX 78751 Texas Municipal League - Group Benefits Risk Ann McKinley, H R 120 3/6/96 Pool 512/719-6540 1821 Rutherford Lane Austin TX 78751 Texas Municipal League -- Intergovernmental Risk Allan Romer 155 3/6/96 Pool 5121491-2344 P O Box 149194 Austin TX 78714 Texas Natural Resource Conservation Commission Connie Allen, EAP Coordinator 3000 4/1/94 P O Box 13087 5121239 0162 Austin TX 78711-3087 Texas Optometry Board Lois Ewald, Exec Dir 6 3/1/97 333 Guadalupe, Ste 2-420 3058500 Austin TX 78701 Texas Pipe Trades Health Ben Plan Roland Biackstock, Trustee 2128 11 /7/88 P O Box 860037 916/673-5511 Plano TX 75086 0037 Texas Real Estate Commission EAP Coordinator 95 1/10/94 P O Box 12188 Austin TX 78711 2188 Workers Assistance Program, Inc 7/1/98 PROPRIETARY INFORMATION Page 13 Program Name/Address Texas Rehabilitation Commission Contacts Workers Eva Salinas, Benefits Administrator Covered 2453 Start Date 9/1/89 4900 N Lamar Blvd 512/424 4331 Austin TX 78751-2316 Texas School for the Deaf Cassy Boswell Dv of HR 480 11/1/97 1102 South Congress 512/462-5318 Austin TX 787 Texas Scottish Rite Hospital for Children Robert Walker, Exec VP 2/15/93 2222 Welborn St Dallas TX 75219 3993 Texas State Auditor's Office Myrna Wilkinson, Human Resource 268 8/1/88 P O Box 12067 512/479 4929 Austin TX 78711 2067 Texas State Board of Examiners of Psychologists Jennifer Noack, Fiscal Mgr 14 4/15/97 333 Guadalupe, #2-450 305-7700 Austin TX 78701 Texas State Board of Medical Examiners Wallace Lankford 95 11/1/95 MC 902, P O Box 2018 305 7051 Austin TX 78768 2018 Texas State Board of Pharmacy Cathy Stella, Dv Operations & Admin 39 9/1/91 333 Guadalupe, Tower Ste 3-600-21 512 305-8013 Austin TX 78701 3942 Texas State Board of Plumbing Examiners Ernest Pereyra, Chief Fiscal Off 24 8/1/97 P O Box 4200 512/458 2145 ext Austin TX 78765 Texas State Board of Veterinary Medical Judy Smith, Admm Asst 10 1/2198 Examiners 3057555 333 Guadalupe, Ste 2 330 Austin TX 78701 Texas State Library Catherine Lee HR 231 7/1/97 P O Box 12927 512/463 5474 Austin TX 78711 Texas State Securities Board Betsy Ford, HR Officer 80 6/1/89 200 E 10th St,5th FI 512/305-8324 Austin TX 78701 Texas State Senate Donna Rolland, Personnel Director 374 5/1/92 P O Box 12068 512-463-0140 Austin TX 78711 Texas Water Development Board Brenda Nichols, HR 289 1/1/93 1700 N Congress Ave Rm 429 4638252 Austin TX 78701 Texas Workers Compensation Commission Scott Huston, Human Resources Chief 1149 1/8/88 4000 S IH 35 STE 818 512/448 7900 Austin TX 78704 Workers Assistance Program, Inc PROPRIETARY INFORMATION 7/1 /98 Page 14 Program Name/Address The Right Step Contacts Workers Marvin Madorsky, Comptroller Covered 40 Start Date 7/6194 902 West Alabama (713) 528-3709 ext iouston TX 77006 The Sherwin Williams Company Gary Wright 19 6/3/98 710 106th St 817 640 0848 Arlington TX 76011 Thigpen Trucking, Inc Brock Bordner, Farman 23 2/2/96 Old Marlin Road 817/ 546 3991 Chilton TX 76632 Tiger Corporation (Alamo Group, Inc) Gabriella Garcia, Personnel Mgr 8/1/95 Sioux Falls SO 210-372 9559 TN Technologies Lynette Caldwell, HR Manager 150 8/15/95 2555 NorthlH 35 388.9250 Round Rock TX 78680 Travis County Marilyn Hancock, Emp Relations Mgr 3693 12/1/96 314 W 11th, Room 400 512/473 9165 Austin TX 78701 TRC Staffing Services, Inc (Applied Materials) Kathryn Garner, Mgmg Dir 500 7/1/97 901 South MoPac, Ste 150 512/272 2658 Austin TX 78746 Trilogy Development Group Kimberly Ratio, Human Resources 250 9/3/96 6034 West Courtyard Drive 512-425-3550 Austin TX 78730 i urner Equipment (Alamo Group, Inc) Gabriella Garcia, Personnel Mgr 8/1/95 Conyers GA 210 372 9559 UAW/General Motors CIGNA (Arlington, Texas) Arnold Braver, Provider Relations 3872 5/15/90 26913 N W Hwy, Ste, 300 810/386-6247 Southfield MI 48086 University of Texas Co-op Lucia Franco Personnel Dir 99 6/25/96 507 W 23rd Street 512/476 7211 ext Austin Tx 78705 University of Texas Medical Branch UTMB Lane Hayden, HR Director 3400 1/1/96 Suite 827 Sealy N Smith Bldg 409/747 2620 Galveston TX 77555.0827 University Title Company Cella Goode 26 4/27/93 1021 University Dr East 409 260-9818 College Station TX 77841-5079 VECTA Deldre Boggs, Loss Control Engineer 282 3/1/92 1800 Great Southwest Pkwy 972/641-2860 Grand Prairie TX 75051 Vernon State Hospital Ralph Norris Director of HR 1081 2/1/93 P O Box 2231 940/552-9901 x4026 Vernon TX 76385 2231 Workers Assistance Program Inc PROPRIETARY INFORMATION 7/1 /98 Page 15 Program Name/Address VIA Metropolitan Transit 800 W Myrtle (P O Box 12489) San Antonio TX 78212 Contacts Workers Covered Start Date Yogi Cruz, Mgr Employee Svcs 1700 12/15/94 210 227 5371 Vignette Corporation Kenneth Hilbig, Operations Mgr 75 11/1197 3410 Far West Blvd, Ste 300 512/502-0223ex1 Austin TX 78731 Waco Center for Youth Patricia Meadows, HR Director 225 9/1/97 3501 N 19th Street 817/745 5117 Waco TX 76708 Westminster Manor Alice Evans, HR 151 3/1/95 4100 Jackson Ave 454-4711 Austin TX 78731 Wichita Falls State Hospital Bud Tarleton 1300 6/1/95 P O Box 300 (6515 Old Lake Rd -- 78308) 940/ 689 5168 Wichita Falls TX 76307 0300 Youth Advocacy Jesse Flores 11 4/10/90 2700 S 1st 512-444-9505 Austin TX 78704 Zwolle Rail Car (MBF Industries) Neal Haschke,Comptroller 165 3/4/91 Zwolle LA 713/493 9405 Workers Assistance Program, Inc P ge916 PROPRIETARY INFORMATION ATTACHMENT 12 CD N V co co O_7 Wiy'! (Q —'! fl O. Wed D�V x 0N51 _ �.�.. 3O-oi, 6 fl Q r rn m cco (D- H O a 0 w• (D �- np Cn N 7 N H N ff 70 000 fl vie 01 (D NO --3 v V Q, AO O N 0 Ol 3 y O �o N M '0- m cn� u, cDn Nn (h �' 3 NQ Nn v-0 0 ° cn o Ac N� � 0 W0 _ A v,� v= 01(D .O0 Ol Ol Wp A p WO W= O`N ,0() do do(D .p0 077 _0 010 W(D .Pn O N O.c 03 �(D O- CJi Ui O N Ch `n �- yo E (n T S C (n T S G (n T S C (n T S C (n T S C O— O— O— O— O n n O n ; n N (D (D (D (D (D N (D (D (D mn rn0 rn0 m rnn 0 3 0 3 0 3 0 3 0 3 c(0 c(Q c(a c(O c(O 3 7 (D 7 (D 7 (D 7 (D 7 (D n (D CD (D n N (D (D lD N N N N N N J O 0 rD 00 D' C� a rD y ao n cn a• O 0 rt n rD u. 0 n O h n rt fA O ti W 11 ATTACHMENT 13 SPROUSE & V VINN, L.L.P. CERTIFIED PUBLIC ACCOUNTANTS Board of Directors Workers Assistance Program, Inc Austin, Texas INDEPENDENT AUDITORS' REPORT 14 r] r 4 We have audited the statement of financial position of Workers Assistance Program, Inc (WAP) as of August 31, 1997, and the related statements of activities and cash flows for the year then ended These financial statements are the responsibility of the management of WAP Our responsibility is to express an opinion on these financial statements based on our audit We conducted our audit in accordance with generally accepted auditing standards and the standards applicable to financial audits contained in Government Auditing Standards, issued by the Comptroller General of the United States Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation We believe that our audit provides a reasonable basis for our opinion In our opinion, the financial statements referred to above present fairly, in all material respects, the financial position of WAP as of August 31, 1997, and the changes in its net assets and cash flows for the year then ended in conformity with generally accepted accounting principles In accordance with Government Auditing Standards, we have also issued our report dated December 11, 1997 on our consideration of WAP's internal control over financial reporting and our tests of its compliance with certain provisions of laws, regulations, contracts and grants PROPRIETARY INFORMATION 4 N V I 0 D F I i7 I I I 11 I Board of Directors Workers Assistance Program, Inc Austin, Texas Independent Auditors' Report Page Two Our audit was made for the purpose of forming an opinion on the basic financial statements of WAP, taken as a whole The accompanying schedule of expenditures of federal awards is presented for additional analysis as required by U S Office of Management and Budget Circular A-133, Audits of States, Local Governments, and Non -Profit Organizations, and the schedules of revenue, expenses and changes in net assets required by Texas Commission on Alcohol and Drug Abuse are not a required part of the fmancial statements Such information has been subjected to the auditing procedures applied in the audit of the basic financial statements and, to our opinion, is fairly presented in all material respects in relation to the financial statements taken as a whole Gt/» December 11, 1997 1/9 1 PROPRIETARY INFORMATION I WORKERS ASSISTANCE PROGRAM, INC STATEMENT OF FINANCIAL POSITION AUGUST 31, 1997 ASSETS Cash and cash equivalents (Note 7) $ 540,153 Receivables (Note 5) 336,801 E� Prepaid expenses 23,301 t� Property and equipment (Notes 4 and 6) 382,429 TOTAL ASSETS $1,282 684 LIABILITIES AND NET ASSETS LIABILITIES Accounts payable $ 142,798 Accrued liabilities (Note 10) 69,880 Note payable (Notes 4 and 6) 175,888 Total Liabilities 388,566 CONTINGENCIES (Note 8) NET ASSETS Unrestricted 788,961 Temporarily restricted 105,157 Total Net Assets 894,118 TOTAL LIABILITIES AND NET ASSETS $1,282,684 r SEETHE ACCOMPANYING NOTES TO FINANCIAL STATEMENTS -3- PROPRIETARY INFORMATION 71 R �(O�O mPO�f�V v c0 W ¢ t�rbO NbNM �Y S m? o QnNN � r1NNlV�O _ 8 w N f'1 N Nl w `rnynu4 OI NN_ v =GI 191 Nil N I 8.o N rn& J 9O490 o -IjjI NI v _I zic�< H C wl U NG>m z ON �&Oww rw O� .+ w w N LL cn U Po� 4-44I4I v ¢ z =z who4 N N O b b 1w a z o Q 8�,3 W F 9944 R 9999I9 m Z �1 PII ® w w 37- rA Q f^ W w ppv�O P^b� n ao 4R44I4I _ 0 0 115 amN m R41 w WW U0.w y W v�QQN o0 PT N ^_ml�J O lal lP N w O ? Fi o y .o W U {µ3l1 E I�< IT PROPRIETARY INFORMATION