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f1980 Denton Survey
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Prepared by=
James Jr Glass
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Introduction
A telephone survey of Denton residents was conducted by
James J. Glass, independent consultant, during the months of
April and May 1980. The following report presents the results
of that survey. The report is divided into six sections:
methodology, sample characteristics, city services, service
ratings, taxes, end service reductions, city administration,
and citizen information,
Methodology
A systematic random sample wis selected as the most appro-
priate sample design for the survey. The procedure was similar
to that used in the 1979 citizen survey. A target of 400 com-
pleted interviews was established. Ho,vever, to account for
4 refusals, non-working num;er, inappropriate numbers (businesses),
and no contacts a total of 945 telephone numbers were selected
from the Denton telephone directory. The numbers were then
randomly divided among seven trained interviewers rrho were
assigned a quota of 60 interviews. Since the numbers were
randomly assigned to the interviewers, they were instructed to
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stop interviewing after they completed 60 interviews.
j The interviewing was conducted over a period of 18 days,
from April 26 to May 13. At the end of the interviewing period,
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a total of 338 usable interviews had been obtained. Although the
target number of 400 interviews was nut obtained,a sample of 338
residents is adequate and will produce a reliable estimate of the
population's views and attitudes. ,
The results are presented in tabular form with some descriptive
comments, but without interpretation and analysis. As in past
surveys, the intent is to allow the reader to draw his or her own
conclusions. Two primary data analysis steps were undertaken. First,
the marginal percentages for each question were tabulated. Then
each set of responses was crosstabulated with the following eight
characteristics:
1. Length of residence
2. Neighborhood age
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3. Owner/renter status
4. Age
i S. Education
6. Income
7. Ethnic group
l S. Sex
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{ Each of the characteristics added more detail to certain responses,
but there was not one characteristic that added detail and clarity
to all the responses.
In each section of the report the results of the 1980 survey
are reported. Also included are the results of the 1976 and 1974
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surveys when the questions asked were the some or very similar.
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A discussion of the influence of the descriptive characteristics
is provided when appropriate.
Sample Characteristics
Table 1 presents a summary of the eight descriptive char-
acteristics of the sample. As the table illustrates, the 1979
aid 1980 samples are quite similar in composition. The sample
characteristics suggest that Denton is a predominately white,
middle-income, well-educated community. The majority of the
population is under 35, however, a significant percentage {15.6)
are age 61 or older. Denton appears to be a stable community,
based on the length of residence percentages, and one where most
residential areas are between 10 and 25 years of age.
City Services
The following services and areas of concern are included in
this section:
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! 1. Streets
I ' 2, Recreation and Libraries
3, Garbage and brush collection
4. Emergency services
5. Appearance of Denton
6. Cost of services
7. Denton as a_place to live
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Table 1
Sample Characteristics
ercen
aracter st c
Age 29.3 24.4
18-25 25.7 28.4
26-35 14.9 16.0
36-45 14.6 16.3
46-60 15.6 14.9
61 and over
Sex Male 40.5 40.6
Female 59'5 09'4
Race White 83.9 87.2
6.9 7.2
Black
Hispanic 1.2 3.2
Other 2.1 2.3
Homeownership 53.7 60.2
Own
Rent 46.3 39,8
Income less than $6,000 >j,4 7 14.2
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18.7
5,000-$9o999 . 0 20.5
10,00014,999 123 5.1 23.6
15,000. 24,999 27.8 23,6
$25,000 and over
Education 3.9 6.5
less than 8 yrs. 6.3 4.b
I some high school .
{ high school grad. 15 26. 5 8 1827.7
.7
some college 19.9 1913
college grad. 27.7 24.1
some grad. school/
graduate degree
Length of Residence 9.5 12.0
3.1 months
32.6
1-5 years 18.9 16.0
6-10 years
more than 10 years 31.9 39.6
Neighborhood Age 23.1
New
Middle 52.0
Old 24.9
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I~ Streets
Survey respondents rated the condition of streets as
followst
Table 2
Condition of Street and Road Surfaces
(N•336)*
at no Percent
1979
Good all over 2.1 2.0 i
Mostly good 46.1 40.8
Many bad spots 51.8 57.2
s are or the survey
*All N'
The percent of respondents rating the streets as having "many
bad spots" declined as age and income increased: only 12.2 per-
cent of those 61 and older rated streets in the third (worst)
category as compared to 34.9 percent of those in the 18-25 age
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group; 71.4 percent of those with incoaies below $50000 rated
streets as bad, in all the other income categories the percentages
were below 60, with only 39.8 percent of those with incomes of
$25,000 and over rating the streets as having "many bad spots."
Respondents were also asked to assess the capacity of city {j
streets to safely carry more traffic:
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Table 3
Improvements Needed to Increase Street Capacity
IIV (N=322)
Rating _ ercent
Much 27.6
Some 63.0
None 9.3
None of the descriptive characteristics helped explain the
responses.
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Respondents were asked how important it was for the city to
develop way! to accommodate bicycle traffic:
Table 4
Importance of Accommodating Bicycle Traffic
(N■334)
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Rating Percent
Very important 59.7
f Somewhat important 27.6
Not very important 13.5
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A higher percentage of Blacks (82.6)than Whites (57.0) saw the
accommodation of bicycle traffic as being very important.
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1 • Recreation and Libraries
As shown in Table 5o a majority of respondents rated
Denton's libra?y services as good.
.
Table 5
Ratings of Libraryy Services
(N•2131
ate-r ercent
Excellent 21.6 31.6
Good 59.6 50.6
€ Fair 17.4 13.8 I
Poor 1.4 4.0
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Respondents were also asked to rate Denton's park and
recreational opportunities.
k Table 6 j
f Rating of Recreational Opoortunities
(N■302)
Rating- Percent
1979
Excellent 1516 26.2
Good 65.2 55.5
Fair 16.6 1511
•2.6 3.2
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Poor
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A higher percentage (86.2) of long-term residents (more than
10 years) rated recreational opportunities as excellent or good
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than did residents of less than a year (66.7 percent).
i Garbage and Brush Collection
Sanitation services continue to receive high ratings by
respondents as is evident in Tables 7 and S.
Table 7
Garbage Collections Missed
(Ns324)
mes sse e- rCen
85.5 76.2 87.2
None
1-2 10.2 20.2 8.0
3.4 1.5 3.3 4.8
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5 or more 2.8 3.3
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I Table 8 y
Tree Limb and Brush Collection
ercent
Problem
Yes 11.7 15.3
No 88.3 84.7
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Services
Emergency
Respondents were asked a series of questions about police
fire protection, and ambulance
'I protection, neighborhood safety,
Ih services. The first question concerned perceptions about the
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attitude of police officers when dealing with citizens.
Table 9
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Are Poli2e Fair?
Percent
e s v o_.~- n_- 8
88.2 88.6 77.7
Yes, Fair
11.8 17.4 22.3
No, Not Fair
There has been an increase in the percent of respondents saying
fair since 1976. Although the percentages from all neighborhoods
were highly favorable, the percent responding not fair went from
7.4 in new to 11.4 in middle and 16.4 in old neighborhoods.
Renters were more likely than owners to respond that the police
were not fair (15.2 percent to 9.0 percent).
Respondents were also asked how safe they felt walking alone
j in their neighborhood at nigAt:
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Table 10
' Safety of Neighborhood
i (N• 335)
at n Percent
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Very Safe 42.1 46.0 36.2
Somewhat Safe 29.6 29.8 48.1
Somewhat Unsafe 15.8 15.3
Very Unsafe 12.5 8.8 15.7
safes a reasonnblyrsafes andanotosafe atrall-
Neighborhood age, owner-renter status, age, income, and sex
all had an effect on responses to this gvestion. More respon-
dents in old neighborhoods felt very unsafe than in new and
middle neighborhoods: 20.7 percent (old), 12.3 (middle) and
3.9 (new). More owners (15.0 percent) than renters (9.7 percent)
felt very unsafe. A much higher percentage of those in the
46-60 age group (25.0 percent) and 61 and over age group
(28.8 percent) felt very unsafe than those in the other age
groups (9.3 percent for 18-25, 4.7 percent for 26-351 and 4.1
percent for 36-45). Nhen income was examined the results were
mixed „ but there were obvious differences:
Percent Feeling Very Safe
Under $5000- 10,000- 515,000-N $250000
$5,000 $90999 14,999 124,999 and over
50.0 $0.0 ~ !I
28.0 46.1 30.8
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Finally, more females (41.4 percent) than males (9.5 percent)
felt somewhat or very unsafe.
Those respondents who called the Fire Department (1.1
percent) were asked to rate the service provided.
Table 11
Fire Service Rating
(N■ 24)
WEN9 - Percent
1980 1979
Excellent 58,3 61.8
Good 29.2 20.6
Fair 0.0 14.7
Poor 12.5 2.9
Similarlyo those who calleE for an ambulance (9.6 percent)
were asked to rote that service.
Table 12
Ambulance Service Rating
(N■ 32)
at no ercent
1980 1979
Excellent 46.9 $5.2
Good 34.4 27.6
Fair 3.1 3.4
Poor 15.6 13.8
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Appearance of Denton
Respondents were asked whether portable signs, litter, or
dirty neighborhoods detracted from the beauty of Denton. The
following responses were obtained:
Table 13
Appearance of Denton
Detraction ro em
Yes No
Signs (N=326) 46.9% 53.1%
Litter (Nm332) 64.E 35.5
Dirty Neighborhoods (N•333) 65.*0 34.8
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Those respondents who mentioned more than one of the above as a
detraction were then asked which one detracted the most from the
appearance of Denton.
Table 14
Most Important Detraction t
(N•229)
Detrac on ercent
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Signs 9.2
Litter "9.3
Dirty Neighborhoods 42.8
All Equal 8.7
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For each of three detra.tions, a slightly higher percentage
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of respondents in older neighborhoods stated proH ems existed
than those in new and middle-aged neighborhoods.
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Cost of Services
Respondents were askad whether they thought the cost of
rates for electric service, water service, garbage collection,
sewer charges, and taxes were higher, about the same, or lower
in Denton than in other area cities.
Table 15
Cost of Services
_erv_ce H a er Same Ower
Electric (N•241) 46.1% 42.7% 11.2%
Water (N■222) 25.2 62.2 12.6
Garbage (N=215) 19.1 65.1 15.8
! Sewer (N■208) 24.0 64.4 11.5
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Taxes (N■208) 25.5 56.3 18.3
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For each service, both long-term residents (more than 10 years) j
and owners thought costs were higher than their counterparts, as the
following two tables show:
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Table 16
Percent Responding Service Costs
More by Length of Residence
Service 3-12 mo. 1-5 6-10 10+
Electric 23,8 38:G 4'.2 60.6
Water 25.0 23.0 12.0 28.7
Garbage 18.2 15.9 18.4 22.1
Sewer 15.8 23.5 20.5 28.0
Taxes 11.1 16.7 28.6 34.1
Table 17
Percent Responding Service Costs
More by Owner-Renter
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Service Owner Renter
Electric 56.6 31.7
Water 29.1 19.1
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Garbage 23.1 14.0 F
Sewer 29.4 15.9
4 Taxes 32.2 16.3
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Those in the two highest income categories also thought all
services cost more than did those making less than $160000.
With respect to taxes only, both those in old neighborhoods.
and those in the 61 and over age group thought that taxes were i
higher than did their counterparts.
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Denton as a Place to Live
A vast majority of respondents continue to rate Denton
as an excellent to good place to live;
Table 18
Rating of Denton as Place to Live
atT~t no ercent
1980 1979
Excellent 35.5 45.3
- Good 52.4
42.2
Fair 10.9 10.5
Pool,
1.2 2.0
The excellent ratings increased with length of residence and
home ownership as illustrated below:
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Excellent
-12 mo.
1-5 yrs. 6-10 yrs. 10+ ors
25.0% 31.6 35.9 41.4
Excellent
Owner Renter
42.0% 28.2 -
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Service Improvement, Taxes, I
and Service Reductions
In this section the responses to three questions about 12
basic city services are presented. The first question asked
how much, if any, improvement was needed in each service, the
second question asked whether a tax increase was favored if
that was the only way to maintain the present level of service,
and the third question asked which services should be reduced
if that were the only way to keep taxes and rates at their
_ present level.
Service Improvement
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Respondents were read the list of 12 services and asked
• whether each needed much, some, or no improvement. The responses
are presented in Table 19 and they are ranked from highest to
lowest on the basis of the percentages each service received in j
the "much improvement" category. Also, the."much" and "some"
percents have been summed in the third column to obtain the overall
percent of respondents who thought the service needed improvement.
The figure in parenthesis in the H + S column is the rank of the i
service, from highest to lowest, based on the sum of the "much" and
"some" percents. When the percents are summed in the M't S column
the only changes in those services ranked from one to 6.5 in the
much improvement category comes in the switch in ranks between
storm drainage and traffic signs, the drop in electric service from
r tie with police to a rank of nine and the elevation of library
service from rank 10 to rank 7.
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Table 19
Service improvement - 1980
'Rank Service uch Some M + S Rank o
1 Street 40.2% 44.1% 84.3% (1) 15.6%
Maintenance (N=333)
2 Anima]
Control (N■326) 30.1 31.3 61.4' (2) 38.1
3 Storm Water=315) 16.2 39.7 55.9 (4) 44.1
Drainage (
4 Traffic Signs (N=329) 12.8 46.2 59.0 (3) 41.0.
S Recreation (N=308) 7.8 46.1 53.9 (5) 46.1
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6.5 Police (N-292) 7.2 46.6 53.8. (6) 46.2
6.5 Electric (N=319) 7.2 22.3 29.5 (9) 10.5
8 Sewer (N=315) 7.0 22.2 29.2 (10) 70.8
9 liater.(N=318) 6.3 22.6 28.9 (11) 71.1
10 Library (N=227) 5.7 41.9 47.6 (7) 52.4
11 Garbage (N=321) 2.2 27.4 29.6 (8) 70.4
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J 12 Fire (N=262) 1.5 26.7 28.2 (12) 71.8
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Examining the percentages and ranks in the summed category
(M + S) seven services are identified by a significant number of
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respondents as needing some degree of improvement. As can be seen,
there is a sharp drop from the seventh ranked service, libraries,
i with 47.6 percent$ to the eighth ranked services garbage, with
29.6 percent.
! As might be expected, respondents who have lived in Oenton
less than a year more often stated no improvement was necest,ary in
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a service than other respondents. Also, those 61 years of age and
older were more likely to see fewer improvements being nc+.ded.
In Table 20, the responses to the question on service improve-
ment from the 1979 survey are presented. Animal control and stoma
water drainage were not included in the 1979 survey and, thus a
one-to-one comparison of service responses is not possible.
Examining again the M + 5 category the two services, streets and
traffic control, at the top in 1979 retained their high ranks in
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1980. Although there is a much larger gap in 1979, the next two
_ services seen as needing the most improvement are recreation and
police, just as in the 1980 survey. After those rankings there
is little similarity, except that the remaining services were
seen by most respondents as needing little improvement.
Table 20
Service Improvement - 1979
Ran erv ce uc ome + an o
1 Maintenance (N•347) 48'1% 34.62 82.1% (1) 1703%
2 Traffic 12.4 41.3. 53.7 (2) 46.3
Control (N*322)
3 Electric (N+329) 7.6 22.8 30.4 (6) 69.6
4 Sewer (0305) 7.5 18.0 25.5 (8) 74.4
5 Recreation (N■331) 7.3 29.6 36.9 (3) 63.1
6 Police (N■322) 6.5 29.2 35.7 (4) 64.3
7 Garbage (N•344) 3,8' 28,8 32.6 (6) 67.4
8 Library (Nm285) 3.5 25.3 29.8 (7) 71.2
9 water (N■332) 3.3 16.9 20.2. (10) 79.6
10 fire (N•296)
2.7 1819 21.6 (9) 78.4 `
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In the 1980 survey a follow-up question was asked. For each
of the services that respondents said needed much improvement, they
were asked what the problem was with the service. As happens with
open-ended questions, the responses did vary, however, common
responses were grouped and are presented in Table 21. The comments
listed represent a summary statement of the actual responses. In
each service category except recreation and storm water drainage,
there were a number of individual comments that did not fit the
summary response statement. Because of the individual statements
that were not included,the number of
_ respondents associated with
the summary comments do not match the total "fl" for each service
and the percents do not total 100 except for recreation and storm
water drainage.
Table 21 ,
Comments on Services Needing Much improvement
erv ce ercent
Garbage Collection (N■30)
{ Charged for brush and limb pickup 3 30.0
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1 Street Maintenance (N■141)
Holes, rough surfaces, poor condition 69 48.9
Maintenance poor 17 12.1
Problems in NTSU area 10 7.1
Dirty streets 5 3.5
Library Service (N■16)
Poor quality of material 10 66.6
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Police Protection (N•27)
Treatment of citizens poor 8 29.6
More personnel 8 29.6
Better training 4 14.8
Poor response time 3 11.1
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Table 21 (Cont.)
Service N Percent
Fire Protection (Na4)
No common responses
Recreation (Na19)
i Improve/expand 9 47.4
Facilities for elderly 3 15.8
More pools 3 15.8
Poor maintenance 2 10.5
More personnel 2 10.5
Water Service (N■18)
Taste/odor 9 50.0
Pressure 2 11.1
Electric Service (Na21) 9 42.8
Service interruptions 3 14.3
E Billing 6 28.6
Sewage System (Na11)
Clogs, backups 8 72.7
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Traffic Signs (048)
Synchronization 12 25.0
More signs, lights 11 22.9
10.4
Visibility
Storm Water Drainage (N■37)
Flooding, Standing water 37 10010
` Animal Control (Na98)
Strays 78 79.6
Leash law enforcement 11 11.2
Shelter needed 3 3.1
Taxes
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As can be seen in Table 22 for each service except electric,
a majority of respondents were willing to pay more taxes if that
were the only way to maintain the present service level. Respondents
were particularly willing to see taxes increased for street
maintenance and for police and fire protection. The 1979 data were
similar, however, there were two differences in the way the question
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was presented: 1) in 1979 the question asked whether respondents
would support a tax increase to pay for service improvement, and
2) only those who said a service needed improvement were asked
the tax question in 1979. The two,differences may account for the
higher percent scores in the 1980 survey.
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Table 22
l Tax Rates
Service increase to ncrease to
Maintain Service___ ImIrove Service
Yes 1980 No Yes No
1979
Garbage
Collection (Ne316) 50.3 49.7 37.7
62.3 ~
Street
Maintenance (Ne327) 74.3 25.7 67,6
32.3
Library (Ne310) 52.9 47.1 60.9
39.1
Police (N-323) 70.9 29.1 58.0
42.0
Fire
Protection (N■325 69.2 30.8 65.2
34.8
1 Recreation
Facilities (Ne316) $3.8 46.2 56.6
43,4
Water Service (Ne319) 55.5 44.5 46.7
~ 53,3
Electric
Service (N■324) 56.5. 43.5
Sewage System (Ne322) 59.3 40.7 50.6
49.4
Traffic Signs (N•324) 56.5 43.5 52.0
48.0
Storm Drainage (N■322) $8.3 41.7
Animal Control (Ne324) 47.2 52.8
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A willingness to pay higher taxes was more prevalent among I
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certain types of respondents. By margins of 5 to 16 percent,
residents in new and old neighborhoods were more in favor of tax
increases than were residents in middle-aged neighborhoods to
maintain the following services: libraries, fire, recreation,
water, and sewer; for storm drainage and animal control there were
more respondents in favor of increases in old neighborhoods than
either the new or middle areas. Renters, by margins of 8 to 10
j percent over owners, favored tax increases to maintain services
for street maintenance, libraries, and traffic signs. By 5 to 15
percent margins, college graduates and those with graduate degrees
were more in favor of tax increases than those in the other '
educational categories for maintaining streets, libraries, police,
fire, recreation, water, and sewer. Except for police and animal
control, Blacks, by margins of 9 to 12 percent over whites, favc,-ed
j tax increases. Males were more willing than females to pay higher
R taxes to maintain libraries, recreation, sewers, and electricity,
while women would pay more for police protection.
Service Reductions
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A pattern similar to responses to the question about taxes
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! is fouhd in the responses to the service reduction question. As
Table 23 indicates, a majority of respondents are opposed to re-
ducing any service, however, significant minorities favoring re-
ductions are associated with recreation and libraries.
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Table 23
Reduction of Service
Service Reduct on T Reduction
Yes No Yes No
1980 1419"
Garbage Collection (N•317) 22.4 77.6 17.0 `83.0
Street Maintenance (N=320) 15.9 84.1 10.7 89.3
Library (N=304) 35.2 64.8 20.0 79.9
Police (N■321) 11.6 88.5 8.3 91.7
Fire Protection (N•320) 8.4 91.6 6.8 93.2
Recreation Facilities (N■317) 42.3 57.7 25.4 74.6
4 Water Service (N•316) 14.3 85.7 11.6 88.4
Sewer Service (N•314) 14.3 85.7 9.4 90.1
Traffic Signs (N■318) 25.8 74.2 18.2 81.8
Storm Drainage (N•317) 24.9 75.1
Animal Control (N■318) 26.4 73.6
Electric Service (N■316) 16.1 89.9 11.1 88.1
By margins of 15 to 30 percent, respondents in the 72 and
over age group were more in favor of reducing the following services
than those in the other age groLPs: street maintenance (20 percent
j margin), libraries (30 percent), police (15 percent), fire (26
percent). By smaller margins, 5 to 4 percent, renters were more
willing than home owners to reduce libraries, electric service,
storm drainage, and animal control. Blacks also were willing to
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cut certain services. By 10 to 20 percent margins over Whites,
Blacks would accept reductions in the following services:
libraries, police, fire, sewer, traffic signs, and animal
control. It must be noted that in three of those service areas,
libraries, fire, and sewer. Blacks also stated they were willing
to pay more taxes.
City Administration
I Several questions were asked of respondents that addressed
citizen views of and relationships with city administration. Re-
spondents were first asked whether they had contacted the city in
the past year and 35.7 percent said they had. Those respondents i
who had contacted the city were then asked what office they called,
whether they were satisfied with the results, and whl,ther the
person they dealt with was courteous and helpful. The results of
the three questions are presented in Table 24.
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Table 24
Contact with City
Office Confacted Percent
1980 1979
City Manager 8.3 5.3
Mayor or Council 5.0 7.6
Police 15.7 15.2
City-Attorney 1.7
Municipal Court Clerk 1.7
` Utility Billing 16.5
43.8
Utility Service 26.4
Other 24.8 28.1
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Satisfaction
Satisfied 66.1 65.7
Not Satisfiedt 33.1 38.2
Not Complete 0.8 4.1
j Opinion of Contact
Helpful 81.6 79.9
' Not Helpful 18.4 20.1
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Owners were more likely to contact the city then renters, the
number of contacts increased with education, and Whites contacted
L the city more than Blacks.
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All respondents were asked how well they thought the city
was operated. The responses to the question on city operation
are presented in Table 25.
Table 25
How Well is Denton Operated?
(N■316)
amt n - Percent
1980 1979
Excellent 6.3 9.7
Good 58.6 47.6
Fair 32.0 32.4
Poor 3.2 10.3
Finally, respondents were asked how important it was to keep
the salaries of city employees competitive with salaries in area
cities and industries. A much larger percentage of White respondents
((1.1) than Blacks (40.9) saw competitive salaries as being very
important.
Table 26
Competitive Salaries
(N■329)
Response Percent
Very Important 69.9
Somewhat Important 35.0
Not Very Important 512
t
w
{
4 x,
arr»
t
27
j
Information
The final section of this report concerns the level of
citizen Information about the city and the sources of informa.
tion citizens might use if they had the opportunity. Respondents
were first asked whether they thought they got enough information
about the Issues and problems facing the city,
i
Table 27
Do You Have Enough Information?
(N■323)
i
_esoonse ercent
9 i
a
Yes 59,1 48.7
No 40.6 51.3
Residents who have lived in Denton less than six years, people
in older neighborhoods, renters, those with Incomes of less than
$104001 and males were more likely to state they-did not have
enough information than their counterparts. t
All respondents were then asked how often they would use
various types of communication. The responses to the question are
presented in Table 28 and the percents In the "use a lot" category
are ranked from highest to lowest. Both in 1980 and in 1979, use
of the newspaper column ranked first and neighborhood meetings
ranked last.
f
b'
11.Np.~
28
Table 28
Information Use
1980 1979
Use of
Source a lot Sometimes at all Use Not Use
Regular column
in newspaper 59.1 30.1 10.7 89.5 10.5
Printed material
with utility bills 45.8 34.2 20.0 73.0 27.0
Newsletter mailed
to citizens 44.1 32.9 23.0 75.3 24.7
Brochure with names
and phone numbers 42.5 36.7 20.8 69.4 30.6
Action-line to city 40.6 37.3 22.1 80.3 19.7
Neighborhood meetings 17.3 38.5 44.2 57.5 42.5
Summary
As in the 1979 survey reporto the results of the 1980 Denton
{ Citizen Survey have been presented without interpretations or, more
precisely, without conclusions and implications. By offering the
results without interpretation, the staff and council should be able
to utilize objectively the data as input into policy and budget
decisions. Theusefulness of the data in decision making should
be greater this year than last because of the comparisons that can
be made with the 1979 data,
i