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1981 DENTON SURVEY
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Prepared byc
• Jaynes J. Glass
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During the months of May and June 19611 a citizen. survey
t was designed and administered by James J. Glass, independent
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consultant,for the City of Denton. The 1981 citizen survey
is the third successive citizen survey conducted by Dr. Glass
for the city. As a result of the city staff's continuing
commitment to the survey concept, the opportunity to compare
citizen evaluations and opinions over time now exists. The
~ report is divided into six major sections: methodology,
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sample characteristics, city services, city administration,
citizen information, and the appearance of Denton.
Methodology
[ A similar methodology to that used in the 1979 and 1980 a
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surveys was developed for the 1981 project. A systematic
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random sample was selected as the most appropriate design for
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the study. To obtain a representative sample of all adult
residents in the city, approximately 400 completed interviews E
were needed. The actual size of the sample drawn was inflated g
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to 800 to take into account non-working numbers, inappropriate
p numbers, refusals, and no contacts. The sample was selected
j from the most recent edition of the Denton telephone directory.
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After selection the 600 numbers were then randomly divided
among eight interviewers.
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The interviewers were recruited and trained by the c~nsul-
tant. Training corssisted of three basic elementr. First,
interviewers were informed about details of the survey. Such
items as the reasons for doing the survey, who was doing the
survey, the concept of a random sample, and the administration
of the survey were discussed. Second, telephone interviewing
methods were presented. The interviewer's attitude, methods
of conducting an interview, interviewing problems, and standard
procedures were covered. Finally, the trainees were familiar-
ized with the questionnaire. Each question was discussed and
the specific instructions on the questionnaire were explained.
The interviewers were provided with written material on the
j interviewing process, and they were instructed to conduct
several practice interviews.
Each interviewer was assigned a quota of 50 completed
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interviews. The interviewing was conducted over a period of
i 15 days from May 20 to June 3, 1961. The target of 400 inter-
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I views was obtained. Thus, the responses of the survey popula-
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tion should be representative of Denton's adult population.
k ~ The data are presented in tabular form with some descrip-
tive comments, but without interpretation or evaluation. The ;
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objective is to allow the staff and the council to judge the ;
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results for themselves. The an&lysis of the data involved two
steps. First, the marginal percentages for each question were
i calculated. These are displayed in the text as the percent
responding "yes" o•.• "no" or "excellent," "good," "fair," or
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or "poor to a question, for example* Upon completion of the
first step, each question was then cross-tabulated with the
following eight characteristics.
1. Length of residence
2. owner-center status
3. Age
4. Education
5. Employment
6. income
7. Ethnic group
8. sex
The eight characteristics comprise a set of independent
tail
variables that could add more de to the responses of the
roved to be
rt ht characteristics p
residents. None of the eight
however, each
consistently useful in detailing all the results,
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added detail to certain of the responses.
In each of the following sections the 1981 results are
Comparisons are made
compared with the 3.979 and 1980 data.
or similar. When
only when the questions asked were the same
1981 results are presented alone either the question was not
altered significantly. ~
asked previously or its wording was
Sample Characteristics r
of the eight independent vari- a
y
Table 1 presents a summar
abler, or descriptive characteristics. Data on these character-
athered in 1979 and 1980. As in the other two
istics were alsog
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Table 1
Sa .ple Characteristics J
Characteristic Percent
1981 1980 1979
Age
18-25 22.9 29.3 24.4
26-35 23.6 25.7 28.4
36-45 18.1 14.9 16.0
46-60 16.8 14.6 16.3
61 and over 18.6 15.6 14.9
Sex
;dale 44.2 40.5 40.6
Female 55.7 59.5 59.4.
Race r'
White 88.8 89.9 F7.2 k
Black 5.2 6.9 7.2
Hispanic 3.4 1.2 3.2
Other 1.8 2.1 2.3
Homeownership
Own 57.2 53.7 60.2
Rent 42.7 46.3 39.8
Income
Less than $5,000 9.4 16.7 14.2 s
` $5,000-90999 19.1 17.4 18.7
$101000-$140999 11.0 13.0 20.5
$151000-$24,999 24.3 25.1 23.0
$25,000 and over 36.2 27.8 23.6
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Education
less than 8 years 2.5 3.9 5.5
some high school 6.6 6.3 4.6
high school grad. 18.5 15.5 18.7
some college 28.4 26.8 27.9 i
college grad. 19.0 19.9 14.3
some grad. school/ 21.6 27.11 24.1
graduate degree
Length of Residence
3-12 months 5.5 9.5 12.0
1-5 years 35.0 33.7 32.5
6-10 years 15.5 18.9 16.0
more than 10 years 43.8 37.9 39.6
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rally as a predominantly
surveys, Denton may be described gene The
white, middle to upper-income, well-educated co"nunity.
population is approximately equally 3ivided betv,een those 35
years of age and younger and those who are 36 and older- Addi-
tionally, there is a significant Percentage (18.6) who are 61
and older, A majority of respondents (57.2 percent) owned
is evidenced
their own home. That Denton is a stable community
stated they had
by the fact that 43.8 percent of the sample
ears. The high percentage
lived in Denton for more than 10 Y factor to Denton':
1 of home ownership may be a contributing
stability.
I The similarity among the percentages of the various
i positive sign.
characteristics over tYie three surveys is a very y
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Most of tho percentages associated with the categories of each ;
percent or less. The most signif -
characte 3
ristic vary by 15 p hest income cate-
cant differences oecuz in the lowest and highest
those differ-
while this is merely specula p
gorses. ~d+
be a result of inflation-induced wage and salary
ences may {
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~ increases. i
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city services
resents the bulk of t'ne k
This section of the report rep {
questions asked on the survey. Included are the following
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services or service concerns: a
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1. streets
2. Recreation and Libraries
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3, Garbage Collection
4. Emergency Services
5. Animal Control
j4 6. Service Rates
I 7. Service Reductions
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Streets
Respondents continue to rate Denton's streets and road
surfaces as less than good as may be seen in Table 2.
Table 2
Condition of Street and Road Surfaces
(N=397)*
Percent V
Rating
1981 1980 1979
Good all over 1.3 2.1 2.0 r
41.3 46.1 40.8
Mostly good
Many bad spots 51.8 51.8 57.2
*All N's are for the 1980 survey a
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Those in the 18-25 age group, where 68.1 percent responded
many bad spots, were the most severje critics of the streets.
And those in the 73 and over group, where 61.5 percent said
mostly good, were the lea^t harsh. In addition, more renters
(60.4 percent) thought the streets had many bad spots than
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did homeowners (54.4 percent). ?
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In the 1981 survey a specific question on willingness to
pay for street improvements ,as asked. The results presented
in Table 3 suggest a majority of those responding were in
favor of a tax increase to maintain and improve streets.
Table 3
Favor or Oppose Tax Increase For
Street Maintenance
(N=39':)
Response _ Percent
Favor 66.6
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Oppose 33.4
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Those respondents more likely to favor a tax increase came
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from the following groups: 1 to 10 year residents, renters,
and those in the 18-35 year age group. Individuals who were ;
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i retired were not as likely to support the increase as these
still working. Finally, there was no relationship between
income and favoring a tax increase.
Those who said they favored a tax increase for streets
were asked how much of an increase in property taxes they s
would accept. The results are presented in Table 4. Renters
were more likely to support increases of more: than 5 percent
than were homeowners.
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Table 4
Size of Increaso f
(N=227)
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Percent
P^.sponse
58 or less 61'7
108 22.9
158 4.0
208 1.1
As much as necessary 10.3
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s
In a related question respondents were asked how important
it was for the city to encourage and accomodate bicycle traffic.-
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I A large majority of residents continue to view the accomodation
of bicycle traffic as somewhat to very important as shown in Ili
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Table 5.
Table 5
Accomodate Bicycle Traffic
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(N=400)
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Response Percent
1981 1980
Very Important 50.5 58.7
Somewhat Important 28.6 27.8
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Not Very Important 12.9 13.5
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Aiore renters than owne.:s (68 percent to 52 percent),
more females than males (63 percent to 52 percent) and, as
last year, more Blacks than Whites (68 to 58 percent) thought
accomodation o` bicycle traffic to be very important.
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Recreation and Libraries
Denton's libraries continue to be rated as good to
excellent by those respbnding.
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Table 6 '
Ratings of Library Services
(N=269)
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Percent
Rating
19.81 1980 1979
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22.7 21.6 31.6
Excellent
58.7 59.6• 50.6
Good
14.5 17.4 13.8
Fair
4.1 1.4 4.0
Poor
Females and homeowners were more likely to rate the libraries
better than were males and renters.
Respondents were also asked to rate Denton's recreational
opportunities. Again, the majority rated recreational oppor-
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tunities as good to excellent. 3
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Table 7
Rating of Recreational G~.porturiities
(N=368)
Percent
Rating _
1981 1980 1979
Excellent 25.7 15.6 26.2
Good 57.1 65.2 55.5
Fair 14.7 16.6 15.1
2.4 2.6 3.2
Poor
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Garbage and Brush Collection
The city's sanitation services continua to operate with-
out many serious problems according to respondents. t
Table 8
Garbage Collection Missed
(N=379)
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Times Missed Percent
I 1981 1980 1979 g
None 81.5 85.5 76.2
1-2 13.2 10.2 20.2 q ~I
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1.6 1.5 3.3
3-4
3.7 2.8 3.3 y
5 or more
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Table 9
Tree Limb and Brush Collection
(N=372)
Problem
Percent
1981 1980 1979
Yes 16.1 11.7 15.3
No 83.9 88.3 84.7
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In the 1981 survey respondents were asked if they would
be willing to pay higher rates for solid waste collection if
the increase was used to help finance a recycling or resource #
recovery system. The responLes to the rate question are dis-
played in Table 10.
Table 10
{ f Favor Rate Increaae To
Support Resource Recovery
(N=309)
Response Percent
Favor
61.5
Oppose
38.5
t
Once again renters (76.7 percent) more than homeowners 150.6
percent) favored a rate increase. Also, residents of less than
ten years and those in the 18-35 age group were more in favor
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of the increase than longer-term residents and those 36 years
of age and older. InCOme, as in the case of the tax increase
for street maintenance, had nu effect on attitudes toward the
solid waste collection rate increase.
Emergency Services
Questions about the police, neighborhood safety, fire
protection and the ambulance service were asked and are di scussed here under the general heading of emergency service.
the
Th,: first question asked whether respondents thought As Table
Denton police were fair in their handling of peoplO.
11 shows a large ma}ority thought the police were fair.
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Table 11
t
Are Police Fair?
(N=326)
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Percent ,
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Responses
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1 98 0 1979
1981 A
92.6 88.2 88.6 1
Yes, Fair
7.4 11.8 17.4 1
i3 No, Not Fair
The percentage responding "fair" increased slightly with age►
and more whites (94 percent) than Slacks (80 percent) re- `
i sponded that the police were fair. ;
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Respondents were also asked how safe they felt walking
alone in their neighborhoods at night. As Table 12 illustrates
there is little change from the 1980 responses.
Table 12
Safety of Neighborhood
(N=390)
Rating Percent
1981 1980 1979
Very Safe 41.0 42.1 46.0
S
Somewhat Safe 32.6 29.6 29.8
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Somewhat Unsafe 14.6 15.8 15.3
j Very Unsafe 11.8 12.5 8.8
older residents, females, Blacks, and those who lived in
Denton for six years or more felt less safe than their re-
spective counterparts. A particularly sharp difference in
responses was observed when income was examined. The percent
responding somewhat unsafe or very unsafe by income categories
j is shown below.
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l Percent Responding Somewhat Or Very Unsafe By Income
1111 Under $5000 $50000 $100000- $150000 $25,000
90999 14.999 24.999 and over
42.4 41.1 22.5 24.1 10.9
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Approximately five percent of the respondents called the
fire department in the past year and their ratings of the ser-
vice provided are displayed in Table 13.
Table 13
Fire Service Rating
(N=21)
Percent
Rating
i 1981 1980 1979
Excellent 82.6 58.3 61.8
t
• 4.3 29.2 20.6
Good
Fair 4.3 0.0 14.7 s
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8.7 12.5 2.9
Poor
Although the number responding to this question is small,
the large increase in those rating the fire service as ex-
cellent should be noted.
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Similarly, those who called for an ambulance 17.7 percent) (
were asked to rate that service. As with the fire service rating,
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the ratings of the ambulance service were generally better than
in 1980 or 1979. k
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Table 14
Ambulance service Rating
(N=31)
Percent
Rating
1981 1980 1979
Excellent 60.6 46.9 55.2
30.3 34.4 27.6
Goad
6.1 3.1 3.4 P
Fair
3.0 15.6 13.8
Poor
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Animal Control
in the 1981 survey, two individual questions about animal
control were included. The first asked respondents to rate
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the city's animal control program.
Table 15
3 Animal Control Ratings
. (N=351)
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Percent
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Response
B.8
Excellent1
Good 37.9
29.9
Fair
23.4 ~v
Poor
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Residents who had lived in Denton six or more years were more
critical of the animal control service than were: shorter term
residents and more homeowners (60.8 percent) than renters
(42.3 percent) rated the service as fair or poor.
Respondents were then asked whether they had a problem
with loose or stray animals in their neighborhood.
Table 16
Animal Control
(N=399)
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Percent
f Response _
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--------------50.0
1 Yes
49.2
No x
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Far more homeowners (62 percent) than renters (33.9 p.rcent)
and more Blacks (60 percent) than Whites (50 percent) said
they had a problem with loose animals.
III )
-"J ( Service Ratings
In this section the responses to two questions about five g
The first question asked
k basic city services are presented.
whether much, some, or no improvement was needed for each
service and the second asked whether the service should be
reduced if that were the only way to keep taxes and rates at rt
their present levels. The list of services was shortened
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from 12 in 1980 to five in 1981. The decision to shorten the
list was based on the believed quality of data being obtained.
There was some concern that respondents were not considering
their answezs very carefully after the interviewer got past
the first items on the list, particularly since several ques-
tions involving :he list were asked.
The responses to the question about service improvement
are presented in Table 17. The responses are ranked from the
highest to lowest based on the percent responding "much
improvement." In the fourth column, headed M. + S, the "much
improvement" and "some improvement" responses have been summed
to obtain the tolal percentage of respondents who felt the
service needed improvement.
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Table 17
Service Improvement 1981
j ~Rank Service Much Same No M + S
t
1 Street 41.1 48.2 10.7 89.3 i
Maintenance
(N=494)
2 police (N=363) 7.3 44.5 48.3 51.8
3 Library and 4.4 38.5 57.2 42.9
Recreation
(N=352)
4 Fire (N=325) 2.6 29.6 67.8 32.2
5 Garbage 2.1 39.0 58.9 41.1
Collection
(N=387)
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There is an obvious and significant drop from street
improvement was
maintenance, where 41.1 percent stated much
ed similarly.
7.3 percent respond f
to olice, where only
ceded, P ire
n
However, in the M + S column for all services except
more than 40 percent of all respondents thought improvement
was needed.
Although none of the descriptive characteristics de-
tail to each service category, each service does
the ~esP
Both renters, and those
have particular groups of detractors.
with
living in Denton for five years or less saw more problems
longer-term residents.
street maintenance than did homeowners and thought street main-
ercent of the 18-25 age group
Also, 34.2 p
only 7,5 percent of
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tenance needed much improvement, while females,
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those 61 and older responded similarly - Flacks, f to reap
and those 45 years old and younger were more likely and
improvement than did their
that police protection. needed much impi'
than Whites
arts. A higher percentage of Blacks 161.2}
counterp much or some
(39.8) saw recreational services as needing t
Blacks also saw more problems with Denton's fire
improvement. Bl renters and those 35 years 1
3 service than did Whites- Finally,
roblems with garbage collection
of age and younger saw more p
than did homeowners and those 36 and older. {
{ question was followed by an
The service improvement question that asked respondents to identify the
open-ended said needed much {
problems for all those services that they
atterns that emerged were with street
improvement. The only p s
roads around
maintenance. Here potholes, poor maintenance,
and dips received numerous mentions.
NTSU, drainage,
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In Tables 18 and 19 the services rating obtained in 1980
and 1979 are presented. Only the five service areas asked about
in 1981 are reported. The same ranking procedure discussed
above is used here.
Table 18
Service.improvement 1980
i
Rank service much some No M + S
40.2 44.1 15.6 84.3
1 Street Maintenance
46.1 46.1 53.9
* 7'8
2 Recreation
3 Police 7.2 46.6 46.2 53.8
5.7 41.9 52.4 47.6
4 Garbage
2.2 27.4 70.4 29.6
5 Library
26.7 71.8 28.2.
6 Fire 1.5
! *Recreation and lioraries were 1 sted separately n t e
1980 survey.
Table 19
Service improvement 1979
Much Some No M + S
Rank Service
48.1 34.6 17.3 82.7
1 Street b, aintenance
7.3 29.6 63.1 36.9
2 Recreation
6.5 29.2 64.3 35.7
3 Police
3.8 28.8 67.4 32.6
4 Garbage
3.5 25.3 71.2 29.8
5 Library
2.7 18.9 78.4 21.6
6 Fire e r e-j---T--tEE-
s were rte spa at y
1979 survey.
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There is a remarkable consistency among the rankings over
the three years. The only change in the ranking for 1981 is
the switchbetwecn police protection and recreation, and that
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~ switch r*.:,nt be accounted for by the combined listing of recrea-
tion and libraries in the 1981 survey.
Service Reducticr3
Respondents were read the five services again and they }
were asked whether they would favor reducing any of them in
order to keep taxes and rates the same as they are today. The
p.
i# services are ranked from the highest to lowest percent saying
> "yes" in the 1981 survey.
}
Table 20
3
Reduction of Services ~
~1981 1980 1979
Service Yes.. No Yes No Yes No 1
~
6 3
Recreation and 33.6 66.4 ~L)* * 3 425..3 2 6 574..7 8 (R) (L) 2520..4 1 7749..9
Libraries
Garbage 24.7 75.3 22.4 77.6 17.0 83.0
Collection
Street 12.0 88.0 15.9 84.1 10.7 89.3
Maintenance
Police 5.4 94.6 11.5 89.5 8.3 91.7
Fire 3.4 96.6 8.4 91.6 6.6 93.2
t
*Recreation an 1 racy percentages are 1 sted seFarately
for 1980 and 1979. '
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Although a majority was not found to favor reducing any
ser•jice, the order of reductions is the s=o for all three
i years. -The rankings are not altered by combining the recre-
ation and library service areas in this year's survey.
City Administration
Respondents were asked whether they had contacted any P
city officials about a complaint, a request for service, or
for information in the past 12 months and 44.7 percent said
they had contacted a city official. Those who had made a
f
~ contact were then asked who they contacted, whether they were ~
satisfied with the results, and whether the individual was
helpful. Table 21 presents the responses to all three
• i
questions.
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Contact With City
r
Percent
Office Contacted
1981 1980 1979
1
City Manager 6.0 8.3 5.3
Mayor or Council 4.6 5.0 7.6
Police 11.9 1567 15.2
City-Attorney 3.3 1.7
i Utility Billing 19.2 16.5
43.8
30.5 26.4
Utility Service
_ 3
Other 24 5
_ _ ?4_ 8 _ _ 28.1
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Table 21 (Cont.)
Contact With City
Satisfaction Percent
1981 1980 1979
satisfied 67.3 66.1 65.7
Not Satisfied 31.5 33.1 38.2
Not Complete 1.2 0.6 4.1
-
Opinionof Contact t
z
Helpful 83.0 81.6 79.9
Not Helpful 17.0 18.4 20.1
5
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More owners (44 percent) than renters (36 percent), more Whites i
(42 percent) than Slacks (22 percent), and people with more
than a high school education contacted the city. The percent
contacting the city also steadily increased with income from
a low of 21 percent of those earning less than $5,000 to a
high of 52 percent of those earning $25,000 or more.
The response patterns for the office contacted, the degree a
of satisfaction, and the opinion of the contact have remained
constant over the three surveys.
Respondents were then asked to rate the way the city of
E Denton is operated.
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Table 22
Iiow S4ell is Denton Operated?
Rating Percent
r
1981 1980 1979
Excellent 8.1 6.3 9.7
Good 60.9 58.5 47.6
Fair 26.8 32.0 32.4
4
Poor 4.2 3.2 10.3
Information
i
This section of the report concerns the information
citizens have about Denton, whether they have cable tele-
vision service in their home, and whether they watch Channel pp
25. Respondents werefirst asked whether they had enough 1
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information about the issues and problems facing Denton and ~
{ its citizens. The following responses were obtained.
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' Table 23
Do You Have Enough Information? '
(Nn380) !
1
Response Percent
1981 1980 1979
Yes 60.5 59.1 48.7
=t
No 39.5 40.6 51.3
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Sixty-four percent of the renters as compared to 51 percent
of the homco'~ners said they did not recaw enough in:Ormation.
Respondents were then asked if trey had cable television
service in their home. Forty-three percent said they had
cable service. When the descriptive characteristics are
examined distinct differences emerge. Forty-nine percent of
homeowners have cable TV as compared to 35 percent of the
renters; 44.7 percent of the white respondents had cable
servic:+ as compared to 20.0 percent of Black respondents; and
those with a high school education or more were more likely
Access have cable service than those with less education. j
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to cable service was also related to age and income as shown
y 1
below.
I Cable Service In Home By Age
18-25 26-35 36-45 46-60 61-72 73 and older
14,8 '
49.3 21.3
41.fl 51.1 52.8
i Cable Service In Home By Income
ti Less than 50000- 100000- 15,000- 25,000 ar
140999 24,999 above
50000 9,999 59.5
15.9 45 53.4
11.8
t- had cable service were then asked how often they
Those wh.
! watched Chanr,cl 25. $
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Table 24
Hoer often Do You Match Channel 25?
(N=171)
Response Percent
Everyday 22.B
,
Several times a week 14.0 i
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Several times a month 38.6
Never watched 24.6
Finally respondents were read a list of six programming
areas and asked whether they would like to see more offered
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in each area. }
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Table 25
Local Programs
4 ,
Type Yes No
Denton News (N=159) 79.2 20.8
Televised City Council Meetings (N-158) 59.5 40.5
Information on city pzojecto (N=160) 74.4 25.6
Community Information (N=161) 74.5 25.5
Locally Produced Entertainment (N=154) 71.4 28.6
(
A t;
26
Appearance of Denton
The last section of the report presents tine responses to
a series of questions about Denton as a place to live. First,
ear) were asked why they moved
new residents (less than one year)
to Denton. Although there were only 20 people in this category,
most said either a job or school (INTSU/TwU) caused them to
move to Denton. A second question dealt with the appearance of neighbor-
26 presents the responses to the question that
Table
hoods.
asked respondents to rate their neighborhood in terms of
cleanliness, quality of houses, and general appearance.
1
Table 26
Neighborhood Rating
(N=385)
Percent
Rating 24.2
Excellent
48.7
Good 23.2 }
f
Fair 3.7 ,
i Poor
Homeowners (34.5 percent) were much more likely to rate
their neighborhood as excellent than were renters (10.5
percent).
Y
`t
y
a^~
A
' 27
Respondents were asked whether portable advertising signs,
litter, or dirty neighborhoods detracted from the beauty of
Denton. The following responses were obtained.
Table 27
Appearance of Denton
s~
Detraction
3
1981 1980
Yes No Yes No j
Signs (N=383) 48.3 51.7 46.9 53.1
Litter (N=398) 72.6 27.4 64.5 35.5
Dirty Neighborhoods (N=391) 75.4 24.6 65.2 34.8
Those respondents who mentioned more than one of the above
as a detraction were then asked which one detracted the most
from the appearance of Denton.
Table 28
Most Important Detraction
I (Na280)
L
Detraction Percent
1981 1980
Signs 5.7 9.2
! Litter 43.2 39.3
Dirty Neighborhoods 35,4 42.8
All Equal 15,7 8.7?
Gl1W
• 1lI~
4 28
C
Respondents were then asked how they rated Denton as a
place to live and the results of that question are displayed
in Table 29.
Table 7.9
Rating Of Denton As Place To Live
(N=400)
Rating Percent
1981 1980 1979
Excellent 45.2 35.5 45.3
Good 45.0 52.4 42.2
g Fair 8.5 10.9 10.5
i
Poor 1.2 1.2 2.0
' Generally, Denton residents continue to rate Denton as
i
an excellent to good place to live. Specifically, more home-
.
ownera than renters (44 to 36 percent), more Whites than
Blacks (42 to 22 percent), those with a high school education
or more, and those with higher incomes rate Denton as excellent.
Summary
The usefulness of the data gathered this year is greater
than in the two previous years because more comparisons can
now be made, Trends and patterns are developing and it is be-
coming possible to identify deviations ftiompast findings thatsuggest
Z
w
F t.
IlY
29
trouble spots or areas that require sore attention. That
only slight changes have occurred in response patterns to
many questions help in setting typical response patterns
that can then be used as benchmarks to aid in discovering
deviations in the future.
As in previous surveys every attempt has been made to
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offer the findings in an objective fashion. Where appropriate,
the descriptive characteristics have been utilized to provide
greater detail to the responses. This standardized reporting
format should make tha report and the information it contains
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more useful to the staff and council.
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