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HomeMy WebLinkAbout01-27-1987 Work Session, of the City of Denton City Council on Tuesday, 19870 at 5:30 p,m, in the Council Chambers of the Furlicipal Building at which the following items wi11 to considered: ! 5:30 p.m. j 1. Receive an update on Council goals :I A. Inte:-governmental Relations' B. Financing Capital Improvements 2. Hold a discussion of various utility customer service policies and proposed changes. 3. Hold i discussion co: proposed rate adjustments for varlou.a utility services. 4, Receive a report regarding co-generation at TWp and r NTSU. S. Fxecutive Session: A. Legal Matters Under Sec. 2(e), Art. 62S2-17 V.A.T.S. F. Peal Fetate Under Sec. 2(f), Art: 6252-17 V.A.T.S. ,r4E, C. Personnel/Board Apppointments Under Sec. 2(g), Art 6252.17 V.A.T.S. IT, Special Called Meeting of the City of Denton City Coancil on " Tuesday, January 27, 1987, at 7;00 p,m, in the Council Chambers ` of the Municipal Building at which the following items will be considered: 1:00 P.M. 1. Ordinances A. Consider approval of an ordinance authorizing `y the issuance, sale, and delivery of City of Denton Utility System Pevenue Refunding Bonds, Series 198'01 and a rovin and authorizin instruments nd procedures relating thereto, g r " 2. Resolutions A. Consider approval of a resolution exercising option to redeem certain 11tility System Revenue Sondu of the City of Denton, Texas. OVNI Jn _ ~ : r jF ' 4 f ! j a r n n aK~-N y, r. ).W,V4V. a.a wM auF~.., ti. 4I a.iN i r City of Denton City Council Agenda y JJanuuary 270 1987 R R. Consider approval of a resolution thoiin the execution of an escrow agreement au relatirngztg o the refunding of City of Denton Utility System Revenue Bonds, 3. ' Consider authorizing the Mayor ►o establish a task force on the literacy needs in the City of Denton, Texas in cooperation with the National League of Cities, r~ 40 Consider authorizing the Mayor to establish a task force on observing Days of Femembrance of the Victims of the Holocaust in cooperation with the United States Holocaust Memorial Council, S, Hold a discussion to consider the appointment of members to the Beautification Task Force. ,i\ Y ^t~, 6• Executive Session: A, Legal Matters Under Sec, 2(e), Art, 6252.17 V.A.T.S. B. Real Estate tinder Sec. 2(f Art, 6252.17 ,t a V.A.T.S. 1 1. Discussion of Leas? of Flow Memorial Hospital a C, Personnel/Board Appointments under Sec. 2(p), + Art 6132-17 V.A.T.S. (see item PS above) CERTI F I C A T F I certify that the above notice of meeting was posted on the bulletin , and t the Cit 14811 of the City of Pet , Texas, on the day of 198 at o'clock 3269M _ x R 1 i d} ' 7 `F•r„b.i1wA+:.,.n,f. tilwt4:Nm3 id9.eHrR-9:JWIN..wYJ _ i •H 1% 4,0 Work Session of the City of Denton City Council or. Tuesday, January 21, 19811 at 5:30 p.m. in the Council ('barbers of the I Yunicipal Auilding at which the following items will be considered: 5:30 P.M. 10 Receive an update on Council goals A. inter-governmental Relations B. Financing Capital Improvements ` 2, Hold a discussion of various utility customer service policies and proposed changes. 36 Hold a discussion of proposed rate adjustments for various utility services. tin q. Receive a report regarding co-generation at TWU and NTSU. S. Fxecutive Session: A. Legal Matters Under Sec. 2(e), Art. 6252.17 Y. A.T.S. r R. Real Fetate Under Sec. 2(f), Art. 6252-17 V.A.T.S. C. Personnel/Board Appointments Under Sec. 2(g), Art 6252.17 V. A. T. S. Special Called Meeting of the City of Denton City Council on Tuesday, January 27, 1987, at 7:00 p.m. In the Council Chambers of the Municipal Building at which the following items will be considered: 7:00 p.m. Ordinances A. Consider approval of an ordinance authorising the issuance, sale, and delivery of City of Denton Utility System Pevenue Refunding Ponds, Series 1987, and approving and authorizing instruments and procedures relating thereto. Resolutions /~°G109 Al 41- k 24 A. Consider approval of a resolution exercising j option to redeem certain Utility System Reve.iue i F Bonds of the City of Denton, Texas. n r' ."Al I { SSJj ■Ql City of Penton city council Agenda January 27, 1987 Pape 2 R. Consider approval of a resolution authorizing the execution of an es.row apreement relating to I the refunding of Cit-, of Denton Utility System I Revenue Fonds. I 3, Consider authorizing the Mayor to establish a task force on the literacy needs in the City of Penton, Texas in cooperation with the National League of Cities. 4. Consider authorising the Mayor to establish a task force on observing Pays of Remembrance of the Victims of the Holocaust in cooperation with the United States Holocaust Memorial Council. s. Hold a discussion to consider the appointment of { members to the Beautification Task force. 6. Executive Session: d ,a A. Legal Hatters Under Sec. 2(e), Art. 62S2.11 V.A.T.S. B. Real Estate tinder Sec. 2(f), Art, 6252-17 ' k't V.A.T,S. 1. Discussion of Least of Flow Memorial Hospital C, Personnel/Board Appointments tinder Sec. 2(g), Art 6252-17 V.A.T.S. (see item 15 above) C F R T I F I C A T F I certify that the above notice of meeting was posted on the bulletin board at the City Noll of the City of Penton, Texas, on the day of 1986 at o'clock (a,m.) TV-m.T" m? 3269M Ail >r t •%I,M1 r: {I A r.r...... .N~,.n..n.~.... y...n . 1..... ..:n1`J4 J/{1 "tiR~4 !ui~WYY^' E y ~ { I 1. Y Goals 110 Interlocal Relationa/Intergovernmental Relations Corunittee Memberaf Llcyd Harrell Debra Drayovitch Tom Shaw Joella Orr Ann Dingman Gary Matheson Nonie Kull Richard Poster Howard Martin SOB ISSUE WHAT BY WHOM WHr4 Ae' WHAT ARE WE PRESENTLY DOING ABOUT INTERLOCAL/INTERGOVERNMENTAL RELATIONS? Is The County a. City manager meets regularly with county Judge Lloyd Harrell ongoing b. Coordinate with County on plats in ETJ Jeff Meyer Ongoing co Joint funding - EMS, Library, Civil Defense Various Staff ongoing do county transportation plan Rick Svehla ongoing as countywide water/wastewater study Bob Ne)son ongoing fs Anirels housed from county areas Bill Angelo ongoing g. Share :canton's facilities for firearms training Hugh Lynch ongoing hs Work on 911 system Rick Svehla/ Ongoing Jim Alexander is Work on radio trunking system Rick Svehla/ Ongoing Ray wells 2s Denton a. Joint elections with school district city secretary Ongoing independent b Semi-annual staff meetings with school district Lloyd Harrell Ongoing School District co Parks and Recreation joint planning for park Steve Brinkman ongoing sites f i~ A.+~ ~'~Si,i 'rte ;{y AFe Page 2 of 6 GOALS l0 Iaterlocal/IntergoVernmental Relations BY WHOM WHEN BUH I680E WHAT d. Parke and Recreation share facilities with Steve Brinkman ongoing school district Ongoing e. Planning i toning consultations with schools Jeff Meyer !t on zoning t' f. Joint School Board/City Council luncheon City council ongoing meeting g, Police i fire program for schools (crime i fire John Cookh/ Ongoing prevention programs) Bob Nelson ongoing h. Energy Conservation program with schools i. Sharing access of emergency supplies through John HcGrane ongoing warehouse city council ongoing 3. State n. City Council annual dinner with slate legislators City Council ongoing b. Denton County Day in Austin ongoing co Share Denton's facilities for firearms training Hugh Lynch d. Update on pealing ThL legislation Lloyd Harrell Ongoing Debra Drayovitch e. Board members on TML Debra Drayovltch/ Ongoing i Bob Nelson/ Joella Orr city council ongoing 4, federal a. City Council to Washington to most with legislators(KC) ongoing b. Share Dentoa's facilities for firearms training Hugh Lynch Jeff Meyer ongoing co Pederel lobbying through various national organizations Ray Stephens ongoing d. Membership - B9 Conference of Mayors, 4 ~11r n y.s. Page 3 of 6 GOALr 30 Inlerlocal/Intergovernmental Relations SUB ISSUE WHAT BY WHOM WHEN 5. Other Cities a. Meet once each quarter with TMPA cities Lloyd Harrell/ Ongoing Bob Nelson b. Train animal control officers of other Bill Angelo Ongoing small cities k c. Mutual aid (fire and civil defense) Rick Svehla Ongoing Bob Nelson d. Library service Joella Orr Ongoing e. County transportation plan Rick Svehla Ongoing i f. County water/wastewater study Bob Nelson Ongoing i g. Animals housed from other cities within county Bill Angelo Ongoing h. Regular meetings of Police Chiefs, Librarians, Hugh Lynch/ Ongoing Fire Chiefa, Finance Directore, Personnel Joella Orr/ Ditectots John Cook John McGrane/ Tom xlinck i. Sharing access of emergency supplies through John McGrane Ongoing warehouse Share Denton's facilities for firearms training Hugh Lynch Ongoing k. TML - regional meetings City Council i Stiff Ongoing 14 County and regional quarterly meetings - City Lloyd Harrell Ongoing Managers i. Work on radio trunking system Rick Svehls/ Ongoing Ray Wells n. Work on 411 syrtems Rick Svehla/ Ongoing Jim Alexander 4fte ,,,,,w ,...W'..~,,..w., ns~:ww yww++i1►+:r{~kesiMV~ttt68~iailSu#wzaaA I' 1 . rv . .o ,,.awn.. q„..~rM.-1^, w1.'r'r'i. Page 1 of 6 GOALS 10 Interlocal/intergovernmental Relations BUD ISSUE WHAT _ BY WHOM WHEN o. Participation in COG activities Various staff/ Ongoing -Water Resources Council-Bob Nelson Council Members -Finance Directors Roundtable-John McGrane -Public Personnel-Tom Klinck -Task Force for Water Resource Council- Howard Martin -Air Quality Council-Jeff Meyer -Government Applications Review committee- Lloyd Harrell -City Managers Advisory Committee-Lloyd Harrell p. Participate in Dallas Regional Water Lloyd Harrell/ Ongoing Customer Committee Bob Nelson 6. NTSU i TWU a. Meet with NTSU, TWU on utilities, rate, Bob Nelson ongoing co-generation, energy mangement b. Joint city/university team economic development CMO Ongoing c. Regular coordination of law enforcement Hugh Lynch ongoing tx activities with NTSU/TWU d. Library/university programs Joeila Orr ongoing e. Intern program CMO Ongoing f. Teaching classes at schools, quest lecturers Various Staff ongoing g. Share Denton's facilities for firearms training Hugh Lynch Ongoing i. h. Work on radio trunking system Rick Svehla/ Ongoing ROY Wells B. WHAT CAR RE DO TO HELP IMPROVE INTERLOCAL/INTERGOVERNNENTAL RELATIONS? 1s The County a. Continue to explore the establishment of a Gary Matheson 3-1-87 Denton County Metro Squad for cooperation in law enforcement ryIN/1Y~VIi~w.Y"+i+.lwwrr`www:.+wawnuww~.*...r"r-....... ..~...,.I~nii.LriTy i Page 5 of 6 GOALS 30 InterIocal/Intergovernmental Relations BUD ISSUE WHAT BY WHOM WHEN b. Reactivate assoc ition of Denton Ray Stephens 5-1-87 County cities c. Develop a formal plan for service contracts Debra Drayovitch 6-1-87 d. orientation with staffs Lloyd Harrell/CMO 6-1-87 e. Study feasibility of joint purchasing Tom Shaw/ 6-1-87 John Marshall f. Study feasibility of joint auction of surplus Tom Shaw/ 6-1-87 property John Marshall g. Meet on quarterly basis -personnel Tom Klinck 6-1-87 -public works Rick Svehla 6-1.87 -law enforcement Hugh Lynch 6-1-87 -purchasing Tom Shaw/ 6-1.87 h. Receive report from appraisal district John McGGrane 8-1-87 sub-colmittee on single unit tar hiking and collection Is Joint services directory and investigate Lloyd Harrel]/CMO 9-1-87 blue pages with GTE j. Annual dinner-Council and Denton Ray St~aphens 10-147 County commissioners 4. Denton a. Study feasibility of joint purchasing Tom Shaw/ 6-1-87 Independent John Marshall School District b. Study feasibility of joint auction of surplus Tom Shaw/ 6-1-87 John Marshall c. Receive report from appraisal district sub- John McGrane 8-1-87 cosiimitte on single unit tax billing and 7 collection z ,t, d. d »w Page 6 of 6 GOALt 10 Interlocal/Intergoverrunental Relations SUB ISSUE WHAT BY WHOM WHEN d. Joint services directory and investigate blue CMO 9-1-87 pages with GTE 36 State a. Continue to explore the establishment of a Gary Matheson 3-1-87 Denton County Metro Squad for cooperation in law enforcement b. Joint services directory and investigate blue CMO 9-1-87 pages with GTE 4. Federal a. Joint services directory and investigate blue CPoO 9-1-87 pages with GTE 54 Other Cities a. Continue to explore the establishment of a Gary Matheson 3-1-87 County Metro Squad for cooperation in law enforcement b. Reactivate Association of Denton Rey Stephens 5-1-87 County Cities to meet quarterly c. Study feasibility of joint purchasing Tom Shaw/ 6.1-87 fE~a John Marshall f,fy d. Study feasibility of joint auction of surplus Tom Shaw/ 6-1-87 ,F John Marshall 64 NTSU i TWU as City Manager-monthly meetings Lloyd Harrell 3-1-87 o with representatives of universities b. Explore idea of connecting three Joella Orr 6-1-91 libraries with automation c. Joint services directory and investigate blue CMO 1.87 pages with GTE 3261M 011987 i r , 4 A' 1 t. Page 1 of GDh ls 1'1 Financing Capitol Improvements Crureittot Meoitwrsr Steve 9rinkman Harlon Jefferson Jerry Clark Ernie Tullos Gary Collins Charlie Watkins John F. McGrane SUB ISSUE WHAT_ iT WHOM WHEW A. Extend utilities to areas integrate utility extension policy with frnle Tullos January, 1960 the land Use Goals embodies in the Denton DevelopMent Guide. 6. W111i>igMes to do tax increases Determine impact of tax increases on city Council July 1, 1967 effective tax rate during annual budget process. 1. Develop a report outlining the Harlan Jefferson March, 1987 C. lox toci m t Financing options relating to the use of the Capita) Improvement Financing techniques of tax abatement and tax increment financing. 2. Discuss alternative financing John McGrlne June, 1907 methods with PUB, Pit, and CC to rdtosve direction OR M- 0. CoordiMte with Planning end ionlnp I. consider the ippolnterent of two or City Council March, 1907 more motors of the City Council to attend the Pit Comission Public hearings sod steely sessions on the CIP. r k j E Page t of 3 GDALi #I Financing Capital Improvements Coeaatttet lteebersr Steve Brinkman Harlan Jefferson Jerry Cl ark Ernie 'iullos Gary Collins Charlie Watkins John F, HcGrane SUS ISSUE WAT BY #014 WHEN I D.' Coordinate with Planning and toning, icon't) 2. Quarterlytreports an Projects sfor us PUB, PJ2, Utility A Engineering Begin April '87 Ad Hoc Committee, and City Council. 3. Develop formal procedures to coordinate Finance July, M the Analytical review of proposed protects and their funding. 1. Establish a formal criteria for Planning J Utility June, 1987 ranking the various types of CIP protects. 1. Create a city wide procedural calendar Jerry Clark January, 1087 E~ ng that places etch component of the Capital improvements program in the best time slot to insure Lasimum cooperative efforts. The calendar should include the necessary participants in each phase 10 the process doesn't have to recycle to prior phases eACept for wry controversial issues. Special note should be given to consideration of tho proposed method of financing at the earliest possible stage. The final product will then emerge from the process at an earlier date in the am form as recoaAmended, f is a a s roa}~ 1 F , r :.A r, a _yL-.._.. r Page of 3 GOALr 01 Financing Capital lmprovemnta Coaitittee 14"bersf Steve Brinkman Harlan Jefferson Jerry Clark Ernie Tullos Gary Collins Charlie Watkins John F. Mc6rane SUB ISSUE WHAT BY WHOM WHEN F. Utility lnoentiVes Prepare a report on the pros and cons of Narlan Jefferson March, 1981 utilising utilities as an incentive for CiP projects. in Gary Collins June, 1981 6. Allotting ongoing operating expenses Develop a procedure to discuss operating with and e c soc Capital Improvement Projects. The formal procedure to be incorporated at both the operating and CIP budjet reviews. Develop a report outlining the Possibility Harlan Jefferson March, 1967 H. Cthlr Sources of exploring funding sources for capital improvement facilities such of sates tcx rebates, various other rebates, impact fees, and the development of a utility district, and tax fneremnt financing. t2Blf I _ .er«...... _ ._...gsww ~^w~...•~ ~~-~....~~~arww~JA.4iAiMRYFIFgaw'IM..Wf 1 Pr - tit.'. e r T V4 Al f. {~oZ. rM } CITY of DENTON / 215 E. McKinney / Denton, Texas 76201 M E M O R A N D U M ,l;' r a■ r a r r s s r ' DATE January 23, 1986 TO. Lloyd V. Harrell, City Manager ~T s'• wa, FROM1 John F. McGrane, Director of Finance SUBJECT: Revisions to Utility Ordinance Relating to Customer u' Service Attached, please find a memo from Ann Dingman highlighting major r. revisions; to the utilty ordinance. Also attached is a copy of the ordinance as submitted to legal with the sections that were chahged outlined. There are two major changes in the ordinance. The first sets the amount of deposit at $150.00 that will be required for residential customers and deletes the other K, two month usage requirement. The other major section deals with the time allowed by Customer Service to disconnect for non-payment. Current policy requires a 50 to 60 day procedure. The ordinance changes this to 28 to 32 days. These changes, were discussed with the Public Utility board and ` have received their approval. YE you have any questions please contact me. ` in -Fcrane F JFMcG/eyb ' 2288E ~ w .t,:.-s~ro. kN+aM'i:a~nlP a:'. w:-.. Wx ers'•a..,u a.. _....+ev f=~ r i t q A a CUSTOMER SERVICE Hft0 RAN D U M C"Y of Di WM* =48 MUNICIPAL BUILDING / 215 E. MCKINNEY ST.` / DENTON, TEXAS 78?0f DATEI September 15, 1986 TOt R.B. Nelson, Director of Utilities PlOltt Ann Dinpans Customer Service manager SUDJECTt Revi31Ons to Ordinance Relating to Customer Service I have narked the revisions and changes in the rtght hand margin of the proposed ordinance for your convenience. I ask that you pay parti-cular attention to the proposed changes on the pages I have listed below. we discusseds they have a significant effect and I would appreciate your review and approval before I return this draft to Legal for finalising. ~c Page 31 Delete "or in an amount equal to I/6th of the last 12 months billing at the location of the requested services whichever is grater, for residential customers only. Page 8t Revise the guidelines for discontinuance of service (within PUC guidelines) so that we can reduce the time allowed from the time 3 a bill is issued to the time it is eligible to be disconnected for non-payment. Presently it is approximately 50 to 60 days a 1 p 1 before we can cut for non-pays we propose that this be reduced to approximately 28 to 32 days from date the bill is issued, Page Ili Increase the connect charges to sore realistically cover the cost of service. Rewritten to distinguish types of connects and khe associated charges. Changed the term "reconnect for non-pay" to which and"delbeinquentertrepresentsservice chargehaa a more positive connotation 1 Page 301 Revise to allow a charge for customer requested meter re-reads when the re-resa confirms the accuracy of the original read, Sy reviewing the customer's account history you can usually predict the accuracy of the reading. This charge would discourage frivolous re-reads and ale r ow us to better serve out customers. ' Ann Din n Dmena wtomer rice manager y xet John McOranes Director of Finance r~ i 81>'iee"w o/Fw A«rRO 4f~; i.. y.{ Yw.<. v. _ Liu ne..... - ......r-..a. N*.~. J~ 4^ 4 ti 1 7 { t NO. ` AN ORDINANCE AMENDING ARTICLES I+ II AND III OF CHAPTER 25 OF THE CODE OF ORDINANCES TO PROVIDE FOR THE PROCEDURES AND CHARGES FOR RECEIVING, SUPPLYING AND BILLING OF UTILITY SERVICES$ PROVIDING FOR THE SETTIOG OF UTILITY RATESI PROVIDING FOR A PENALTY NOT TO EXCEED $200.00 FOR VIOLATIONS THEREOFI PROVIDING FOR A SEVERABILITY CLAUSEI REPEALING ALL ORDINANCES THAT ARE IN CONFLICTI AND PROVIDING FOR AN EFFECTIVE DATE, THE COUNCIL OF THE CITY OF DENTON HEREBY ORDAINS: SECTION I. r That Article I of Chapter 25 of the Code of Ordinances is hereby amended to read as follows: ARTICLE I. IN GENERAL j' . Sec. 25-1. Definitions. " The following words, when used in this Chapter, shall, unless otherwise specified+ have the meaning given belows Applicant: Any individual, partnership, association, firm, public or private corporation or governmental agency requesting new or changed service from the City. Cus_r tomer: Any individual, partnership, association, firm, public or private corporation or governmental agency taking or receiving authorized City utility service at a specified location, Mare meter Service: Utility service supplied to a customer ' through one meter owned by the city for servicing two or more dwelling units, apartments, lots, mobile homes or other premise! leased by the customer to tenants, the individual premises not being individually metered with City meters, Utility Service: Eloctrical, water, sewer, or solid waste aerv ce supplied by the city to its customers, Customer Service: The Division within the Department of r fere eo gnated to provide utility customer services, billings, and resolution of disputes, 1731g PAGE 1 t Sec. 25-2. Director of Public Utilities, Appointment. The Director of utilities shall be app tilitithees City BoardM, anager subject to confirmation by the P Utilities Public Powers and Duties, The Director of Utilities shall have the powers and duties and such adutes alrescribed in Article 12 of the City Charter ordinance. powers and duties as may be provided by Mapping of Systems. The Director of and maintain complete, up-to-date map Utilities shall prepare s Of the electric, sanitary sewerage and water systems of the City, Customer Service Mana er n Appointment, The Customer Service appointed by the Director of Finance, Manager shall be t th Powers and Duties, The Customer Service Manager shall have powers and duties City Managst, and such additional by the Director of Finance, provided by ordinance, powers and duties as may be Customer Information a n4 Billing. The Customer Service Manager shall be res one Service Division includii,gbutif ty customer reasservices$ customer records, utility bVIIng, r,nd final authority for resolution of utility customer disputes, v ' Utility Accounts Receivable, The Customer Service Manager shall be responsible for the monitoring and collection of utility accounts receivable, TAES Customer Intotmatlen System. The Customer Service Manager shall have direct overall responsibility for the TRES Customer Information System (CIS), ensuring that the utility 41111ng and collection system operates properly by coordinating the efforts of related departments, ,r 17369 PAGE 2 a MOO le i Sec. 25-3. implication for Services Cuatemn. Deposit, (a) Service A reement, Any person requesting new utility service from t e City s all provide forms provided by the Ctt requested information on y and execute a service agreement, when required, on forms provided by the city, utility Dserviceo shall, p OPOr Application,, an applicant for new ap with plication, establish satwithin isfactory red(30s of it)orAmakeA a ddeposit as followajity (which will appear on the applicants first bill) fly s dent Oloctric 1, ..,water,.•:;sewer# ; aridIid " iii 0 iiiM ce (no sastermeter seri►lce) ~~50.0G~'a' (2) Residential water, sewer and solid waste service (no mastermeter services no electrical) - $100,00. (3) Residential sewer or solid waste service 1 electrical or water and sewer service) (no X29 and cannot be waived. (4) Residential electrical, water, sewer and solid waste service supplied by mastermeter. Any applicant who applies for electrical, water or sewer service to a ' location through a central or mastermeter to supply tenants of the applicant with utility service, including, but not limited to, apartments$ mobile < homes, or other individual residential dwelling units, shall deposit with the city a sum equal to the estimated monthly utility bills for the highest three months consumption period anticipated during the next twelve months for the utility services to r be supplied, dt e 17369 PAGE 3 ' j r+- t j 1 1 f5) Nonresidential electrical, water, sewer waste service - $300.00 or an amount equal 0to 1/6th 0f the last twelve months billings at the location of the requested service, or if there is no such prior billings, 1/6th of the anticipated annual billings at such location as determined by the City for similar service, whichever is the greater. An approved bond in favor of the city in an amount of g payment requested iutili y pservi!ces for is from the date utility service Is' period f to begin, wmay e1e made in lieu of the required deposit. The City may require a Customer to pay a deposit when the Customer has been mailed disconnect notices for two consecutive months or for any three months within the preceding 12 month period, or when the service has been disconnected for nonpayment. (c) interest on De oaits. After 30 days, all deposits made to secure uti ity eery ce shall accrue interest from the date the deposit is paid In Public Utility Commis ionf fl Texas athetsame to belished by the paid if requested,. or at the time the deposit it returnedalor ' credited to the Customer's account. (d) Establishment of Credit in Lieu of Da oait for Resident a cant. A epos to secure u y sere ce s a no a raqu re the first time an applicant applies for service if one of the following options can be met within thirt V 30 da s of the date of application. After 30 d v Options O all no longer be ays, t e applied to the applicant's next bill le, and a deposit shall ba has ( th4 1) City Aor licant r elehad riprior electric utility service with ` and is not delinquent ct y ur ng the last two years service was with another In ament for such elect is utility# they a elicit prior provide a letter of credit PP ant must lash twelve (12) months of service yd~d notihevihmoreuthan two t occasions in which a bill for electric utility service was paid after becoming delinquent has had'no checks returned, and never had service discontinued lor nonpayment. I t 1736g PAGE 4 i s. 1 (2) The Applicant has a Guarantor who is currently a Customer of the city, meets the criteria of (1) above, guarantees in writing the payment of all utility services applied for, and has not co-signed for any other applicant. (3) The Applicant has n co-applicant co-signer) who meets the and individually criteria of (1)tabove eandn;e applied for. confused with A, responsible for payment of all utility jointly in the case of commercial ( deosit nonresidential) service, the Applicants is requir dalto make ca industrial Customers Of the applicant of Dantcn anrrent commercial or of (1) above. and meets the criteria x, (e) Refund automatics of De oast- The city shall y re und, in -KO more than 60 daPromtly and refund accrued interest as soon as ys, the deposit plus criteria: the Customer meets the following (1) The Customer has consecutive billings lroi from the bills rtheed~po~iteieor 12 aid In full and has not had more than two occasions in which a bill payment was delinquent, and the Customer Is not ra delinquent in the payment of current bills, the deposit y r plus any accrued interest shall be returned in the form i of a credit to the Customer's next bill, (2) If service is not connected, or after disconnection of service the City shall refund, in 60 days or leas, r the Customer's deposit plus accrued interest or the balance, if any, in excess of the unpaid bills for i ssrvioe furnished. spa (3) A record of each unclaimed deposit shall be maintained for at least four the City shall make a reasonable reffort ito retur time deposit. in no event Will a refund be given it the „k l deposit has not been claimed within the four-year period. ,y 4 173dg PACE 5 P#' r i 's Sec, 25-4. Refusal of SetvLce, for one orApplicant for he utility y be refused of t following reasoner service (a) Refusal to Make refuses to make 0608 st. The Applicant or provide a a required pos t, meet credit requirementaomor 30 calendar daysaof naee of pnt Eor utlllt f ppIIcation. Y service within or (b) Indebtedness, The Applicant bills of c argea or prior utilit has undisputed Jelin uent ` Y service with the city, q (c) Inade uate Facilities, The electric, water or facilitfes or e aervicea are reque~ ed W a res;Wadi uat~emisa• where the sewer t' that satisfactory and safe utility earviczardou au utility . of unsafe so as cannot be ' (d) Premises In VLolatton of Ordinances. supplied, pramfs~a where such service a requested The building or aomise repaired s being Ord occupied or 9 constructed used in :violation of any City (e) Chen e of Idantit to Avoid Pa mart, Failure to bill de another customer et the acme address where the change of custoner's identity is r.ade to avoid or evade a pay the utility bill. ' p Y ent of a Pro or identiticat onesuede elficee_i~on-r (f) pailure to rfver s license provide proper ` , tenants lease, etc. 9. y.`{.:. ,N. ~i 1 ~ 17369 PAOB 6 ~ N ..,t• SA'. 4. i.p n ~.N!'B ,.1do Ml.nla l.. _.c n 6n~ , 3 4 li t Sec. 25-5. Residence or Place of Business for Which A li- cat on Acceote Bona a One o Applicant. Where an application is accepted for electric, water, sewer, or solid waste service at a location, the location shall be considered the bona fide residence or business of the applicant y and should electric, water, sewer or solid waste service be discontinued for nonpayment of bills or for any other violation of this article, no new application will be accepted from the owner, agent or any other person to continue service at such location under any other name, so long as such location is occupied or used by the original applicant as the bona fide residence or place of business of the same, until after such bills, interest, and penalties, damages to utility equipment or other service charges lawfully owed have been paid in full. y' 1! e w r 4 14TH , i ,R~ . ri ~7. 1 AM1 AI ~r ' of 4. "L ! J1 h{~^ y 1736 9 PAGE 7 + ~.~~~~~.N r.e ~M 4.deJ'e'.+roW,a,'►W'CYa.'+.+c Vrri.. n„Y.g7.!': w, w.w Y..-. W.Nw....w+...v i 9 i ttSF 1 1 3 Sec. 25-6. Discontinuance of Service. ' The city may adopt or follow any administrative procedure to discontinue utility service to a customer for which disconnection is authorized and meets the following minimum requirements. n onneetion or D•lin uent sill:. A' customer'e V (a1 flis utility erg( ce te a bill has not bean paid= cam m • sconnec into within ttie dditli'- CaASi &Ate o[rea~b.ill . and •if proper notci aS fs° gtV h,+,Id tt~e:'sYent'oC it;.diiputSQSthabiennpreip . rlyon olii~d? 44 i s Yil d e!£iir ItUAosa•r servi t. b e " 81 Rot bs required to pay the disputed -'portiolii h •xceed•,,the anount Of that custoM•r': aViiage 16 e t 4 . tr~n~ ra,t~s. Pending ; thy,, acigietion of the '~~[btif t diiputs'►° but' o'event more` than' 60`days' (1) Notice Required. A proper notice shall consist of notification that a past due balance remains and present fir.. previous month and full payment for pa billings must be received by the due data to avoid disconnection# if full payment has not been posted to the account or a deferred payment agreement entered into within 8 days after the first notice$ the customer will again be notified by a separate r. v mailing or hand delivery of final Notice Prior to disconnect notice and final . Disconnection.' " notice will be produced on all accounts with an unpaid balance due even in the event the awount in bbl in dispute. This is a normal process and a reminder ^ both to the Customer and the City that a balance remains on the account but action to terminate service: for the disputed balance will be suspended pending completion of the determination o! the dispute, but in no event more than 60 days. 'r (2) Cone to of Notice. The information included in the a aconnec not ca :hall be the reason for disconnec- tion of service, the earliest date on which service may be disconnected, the location and the business hours where the reasons for disconnect may It !r x;, addressed and remedied, and dispute procedures should a custom wish to ob to disconnect pr !onto the date ofcscheduled disc nnect, PAGE 8 17368 are;:- ry } : P i w , `'y ..y.yy., '1ik. Yn Y, J, .w;, 4' x!s i•tl'atrraY~"4-iy<e.a CVi ww:+.x:.a e.+:"M~ CUSTOMER SERVICE DISCONNECTION PROCESS Current Procedure DAY l ---15--- Day 1S IS... Day 30 ---E--- D&Z 30 ...7--- Day 45 ---5 to 15--- Dar 50.60 Hill Due Dal•s I1 Bill 02 Actual cut pink Cut Order r u_ "Soft Cut Notice Reminder" Proposed Procedure L ` Dim _1 15-- Da1r 15 1--- DAY 16 .-.7--- Day 23 -0-5 to 7--- DAY 26-30 r sill Due Date Reminder Pink and Letter Cut Notice Cut Order and Actual cut to Cosigner _ t6tcotecide with bill 02 021int25 w; . ; it r xr # 1 yy j F A (b) Disconnection with Notice. diac0ntinued after proP notice er e Utility services reasons= for any may be of the following (1) Delin uent Account, For failure to account or a ure to comply with pay ater deli deferred payment agreement. msn u na f 2) De osit, Credit Requiramen► required de osit For failure to comply with a guaranty Y Of payment requirement. blecredit tequirementeoat or (3) Access to Meter, ke meter readil For failure to make a utility inspection or testicgssible for reading, service (4) Meter tam Bring Dama e to pay any c argea resu sine' Char ea. For failure connectio,l or reconnection g tom meter tampering, F for which the customer is liagP or other charges {5) We and ma nta n utel rte E ui ment. For failure to use or the purpose intended,P Y equipment which is safe for a• (6) Other Violations. utf t For use of the pramisea or ordinance equ Pment in violation of thereto. ' state law any Cit or regulation made x' pursuant ' (c) Ditscdonnection disconr~ without tvotlce~ known Utility MAY be dangerous service connected ce wi w s hthoutout not w exists for long as the ice condition ex ere a condition ists or where service is authority b a e has no mde authorikion for service or who has ricrsoectedo service without authority lol3owing termination of service for nopaymenttor s inatan of in acme or ~ ing the yps meter or equipmen bypassing the tampering wiotheth r lnetances of diversion. reeaonable, re of " written statement the hazardous condilionhera given the nature onnection reason therefor she Belding Sc notice o! di upon the front door and the of each ilficted iiaidential common s soon ae possible after service has been disconnscted, ` l A ~ A- .Q 17368 PACE 9 i t ,1~' '~34r Md. :.kwu,. e. ~M`. vu .l;-:rQ e. u,m. . v ~ ''A f Art t i x t 's M Resolution of Uis ut as: Any customer or applicant for service requesting the oppunity to dispute any action or determination of Customer Service shall be given an opportunity for a supervisory review, immediately following the customer's request for such a review, arrangements for the review shall be made for the earliest possible date. Service shall not be disconnected pending completion of the review. If the customer chooses not to participate in such review or to make arrangements for such review to take place within five days after requesting it, the City may disconnect service, providing notice has been issued under standard disconnect procedures. Any customer who is dissatisfied with the review by the supervisory review must be informed of their right to file a complaint and/or request a hearingg before the Customer Service Manager, The results of the auporvisory review must be provided in writing to the customer within 30 days of the review, if requested. if, after such review, it,is determined that the initial reason for discontinu- once of service was correct and is authorized by this chapter, the customer shall be notified in writing of such determination ~U and notice of a new termination date shall be given in accordance F with this section. The Customer who disputes the reason for discontinuance, shall not, however, be relieved of paying any utility bill or charge, or part thereof, which is not disputed, and after proper ' notice, service may be discontinued for failure to pay such JC!'~"" undisputed bill or charge, or part thereof, The Customer may be required to pay an amount equal to their a,?stage monthly usage at curie terates pending the completion of the determination of T„ the disput, x (e) Disconnection of Mastermetered A ertments. When a bill for utility services s e nquen or a mss ermetered apartment complex (defined as submetered or non-submetered building in which a single meter servos one or more residential dwelling + units), the following shall applys (1) The City shall send a notice to the customer as required. At the time such notice is issued, the ffff City shall also inform the. customer that notice of possible disconnection shall be provided to the tenants of the apartment complex or building if i payment is not rendered before that time. 1736g PAGE 10 ' I i; c. Y ~ s t (2) At least six days after providing notice to the j Customer and at least four days prior to disconnect, the City shall notify each tenant, os required by law of possible disconnection for nonpayment. Js., f. "r S f f• r,~ J Iy ` ~f. h y yI t y' L'v n it M1 4 F. 17368 PAG!! 11 Y~ q ri r a r ~ tl 3 t U~ . 'r Sec, 25-7. Change of Address of Customer. r (a) when Customer changes his addreas, he shall give notice thereof to Customer Service at least three days prior to the date of change, Customer shall be held responsible for 111 utility service supplied to the vacated premises until such notice has been received, and the City s. Utility has had a reasonable time, but not less than three days, to discontinue utility service, (b) if Customer moves to an address at which he requires utility service for any purposes specified in his Service Agreement, and at which address the City has such utility service available under the same rate acheduIs$ the notice shall be considered as customer's request that Customer Service transfer such utility 'r• service to the new address. Customer Service shall make r transfers of service as promptly as reasonably possible after receipt of notice, No transfer of service will yr affect any special obligation of the customer associated with providinq utility service at his prior location nor prohibit the City from requiring special payments or obligations, in accordance with these Service Rules and Regulations, for providing electric service at the new F' location, 4 ; rr- d ~ r 173dg PAGE 12 1 l r s Sec. 25-8. Ill or Disabled Persons at Customer's Residence, No electric service shall be discontinued to a delinquent residential customer permanently residing in an individually metered dwelling unit when that customer establishes that discontinuance of service will result in some person residing at that residence becoming seriously ill or more seriously ill if a service is discontinued, A customer seeking to avoid discontinuance of service for such reason must have an attending physician supply the City with a written statement prior to the termination date stating that discontinuance of service may tom' result in some person residing at the residence becoming ' seriously ill or more seriously ill if service is discontinued. The written statement by the attending physician shall be valid for a period of sixty days from the date of the statement, unless the nature of the illness or disability described in such statement clearly warrants a longer period, in which care an extension of time no longer than sixty days may be given. If such extension is not granted$ the customer must submit a new rub., ► statement from a physician prior to the end of the sixty day period in order to avoid discontinuance of service. In any case, the Customer requesting that service not be discontinued under this section must enter into a deferred payment plan or make other arrangements satisfactory to the City ' for payment of the account for continued utility service, 1„ . ar ' 17369 PACE 13 r, <P s¢ 1 1; ,F ar Sec, 25-9. Discontinuance During Extreme Weather. on a day where the previous ay s g ea temperature no exceed 326F and the temperature is predicted to remain at or below that level for the next twenty-four (24) hours, according to the nearest National Weather Service Reports, or where an 'excessive a' heat alert' is in effect, as determined by the National Weather Service, electric service shall not be discontinued to a customer until it is ascertained that no life threatening condition exists in the customer's household, or would, exist, because of t; discontinuance during such severe weather conditions. i 1w M1, ti p fit. p V r X1;;1-m ~ II t 1736 9 PAGE 14 ~ ...'a. .'.R av;...M- Fw sr y ..¢;k., xo .x. ra i t f C~ R 1 1 'S : Sec, 25-10. Alternative to Discontinuance for Delinquent Bills or Char ea, A customer who is delinquent in the payment or any utility bill or charge may avoid discontinuance of service by doing one of the following3 (1) Paying the total amount due. (2) Deferred Payment Plan, The Customer Service Department k, may offer, upon request, a deferred payment plan to any residential customer who has expressed an inability to pay all of his or her bill, if that customer has not been issued more than two termination notices at any time during the preceding 12 rr mont!,s, w° Every deferred payment plan entered into due to the customer's inability to pay the outstanding bill in full shall provide that service will not be discontinued if the customer pays current bills and agrees to pay the balance in reasonable u installments over a period not to exceed six months. ry (3) Residential Customer. if a residential customer is unable to pay delinquent bills in accordance with the procedures above, or has defaulted on a deferred payment agreement and cannot pay the delinquent bills, due to a bona fide hardship, the customer may be referred to the Utility Account Review Committee, A bona fide hardship exists when extraordinary events or situations have depleted or will deplete household ' financial resources and have created problems in meeting basic household expenses, particularly bills for energy so as to constitute a threat to the health or well-being of the household, particularly the elderly, the handicapped, or very young children in the household. Examples of such hardship may be as a result oft sudden accidents or illness requiring extraordinarily high medical billst death/funeral expensest job loss or unemployment from full-time jobs natural disasters (i.s, acts of Cod), This Committee is composed of representatives oft customer service, utility Administration, Finance, Public works, and Energy Conservation, Additionally, one citizen representative selected and appointed by the City Manager will serve as anonvoting and the income- of tre sidshall ential review customers delinquent amounts o ys to determine whether there is a financial hardship that would warrant the granting of a deferred payment beyond six months, and, if such hardship is found to exist may authorize a deferred payment agreement for a period not to exceed twelve (12) months, 173bg PAGE 15 " r. j k~ 1 k ? i (4) Commercial customer. stomer. to pay a nqua If a commercial customer is unajb n Tri accordance with the procedures in EF above$ or has defaulted on a deferred payment agreement cannot pay the delinquent bills, they may be referred to Executive Utility Account Review Committee, This ExecutCommittee is composed of the City Manager, Finance DirectPublic Works Director, and Utility Director. The Executcommittee sha11 review the delinquent amounts owed by commercial customer and determine whether there is a financhardship that would warrant the granting of a deferred paymbeyond six months. yS 1 Y' k ``r { r 'l 1,. t I + { i ' {i Y. I sr ~ + I Y J y C JdI Y..` Y + G 17369 PACE 16 s s 0051 u u~ a 5 x E E 5 1 Sec. 25-11. Connection Char es. t x. Y (1) New Connects. Applicable when an applicant requests .y electric, wa er, or sewer service for the first time where no numbereis establishedylously existed and where a new account and Self-Contained Meter Install Instrumentation Meter Install Regular Time t,rm,,, 010.40 20,00 Overtime 3o.ae 140,00 60,00 )kl 464,01 x 120,00 (2) Connect Transfer. Applicable when an appplicant/customer requests aerv ca a an address which has existing or service with an existing account number and history. previous Regular Time ~1h1~►"~ 10.40 Overtime 00 15,00 . 115. o 30.00 ~(,.t~H r (3) Della Lent Service Fee. Applicable when a customer's electric, water, or sewer aerv ce is discontinued for failure to pay a delinquent bill, failure to make a required deposit, failure to comply with the tstms of a deferred agreement, or failure to pay for a loss to the city respament ulting from motor tampering. 9' a customer requesting reconnection, shall pay such delinquent service fee, all delinquent bills, required deposit, or loss resulting from meter tampering as a condition to having service reinstated, F Regular Time Overtime 20.00' ` :/0,00 ' (4} D finltion of Time Charges, charggd' when t we raquut or service ti completed byt 31001P be of thh• business day requested or next day service is allowed, Overtime Rate will be charged for all requests for service tha t' do not most regular time guidelines, Y r Y i 1736g YAOS l7 ~ K as 4 I$y..J..t tie. . r .S. _ I t L Sec, 25-12, (a) Monthl for utilit" eilIln all Customers shall be billed utility bi 2 eha21 ®not be a customer who for utilit relieved [ails to receiVehly t Y services received, from the obligation to pay (bJ Due Date. be due an All bills rendered " pays is dic shall not be on the due date inatedli utility the sebi . less than rvices shall issuance, It the due dat~ifteen (1S) days Il, which due date for falls tram the date of the City of Den one aftsrrtha aduehall on a be weekend or holida the next business daytc! (c) Overbillin service ate and Onderbillin rates for the found to di fer tom the If billings for ut the fit services bein City of Denton s ility lawful by adjustment shall y fails to b bill the Cuatomerafor such the cusservice,tomear, or if' " Division, If the calculated by the billing be made customer is due a refund Customer for a PRrtvd not to o an ad ustmenteahall was undercharged, the u exceed 21 months, f was undetbllie d Y may ac IV the customer for ' backbillin a Pariod not to or the amount which 010 Produce g 1e not to exceed six mont s° coed 21 months, records to Idonti backbllling or unless sue such fy and fuetit unra • ut t y K, underchar e Y can tamparLngg Y the additional amount of City shall bypass, or diversion t h b e !s the result of meter not disconnect char service if customer, However gqthe customer fa ges ariein Y to the date t%e from an underbillin lls to the amount of City initiall g more than six months unless the undercharge and the otified the prior such undercharge is customer aF the totl byPassin a result Additional amount due 9 9, or diversion b of meter $2 or Mateo the utilit y the customer, If the underbillingnis " Payment flan o utility shall offer to such a deterred underbillinq, Ption for the customer length of time as that of r (d) 91 lin the found to errors Duo to e ou s e"o0 r-~ F atet FelIure, Ame Natl,onal ° accuracy s an ar a establiY shed b meter is Watettrcan Works 8t;Indards Aesooiatlon Instituter Ina, Y the Previous readin s ' Proper rotraction "shall the American removal of such g for the Period of made of time the meter w~~°r from service forix wont s recedin - in service ee , or rom the exceeding six months n buutbenot as the meter etieli hive been show 17369 PACs 18 i I k may. ,J { L' R D b y. i 1 in error by such test, and adjusted bills shall be rendered. No refund is required from the utility except to the customer last served by the meter prior to the testing. if a meter is found not to reg(ster for any period, unless bypassed or tampered with, Customer Service shall make a charge for units used, but not metered, for a period not to exceed three months, based on : amounts used under similar conditions during the period ' preceding or subsequent thereto, or during corresponding periods in previous years. (e) Estimated Bills. For good reason, such as where a meter is not me a r Ujl accessible for regular reading, a customer may be billed for utility service based on estimated utility usage. (f) Disputed Bills. (1) 1,1 the event of a dispute regarding any bill for ~stility service, Customer service shall forthwith make such investigation as shall be required by the particular case, and report the results thereof to the Customer and, in the event the dispute is not s resolved, shall inform the Customer of the dispute procedures. ~a h (2) Notwithstanding any other section of these rules, the Customer shall not be required to pay the disputed portion of the bill which exceeds the amount of that Customer's average month use e a curt n a es pen ng a completion a e da erm nat on of the dispute, but in no event more than 60 days. For purposes of this rule only, the w. customers average monthly usage at current rates shall be the average of the c wtomer's gross utility service for the preceding 12-month period. Where no previous usage history exists, consumption for r calculating the average monthly usage shall be estimated on the basis o! usage levels of similar customers and under similar conditions. (g) Proration of_tility Bills. The billings for utility l; serviceea upplied she be calculated on a thirty (30) day basis and proratedd higher or lower for longer or shorter billing periods respectively. lij 4, 'y. 1736g PACE 19 :r I .r- ~;a ~ 1 krc E ih) Unbil3ed Account. where the city's records show that a utility customer was not billed on a regular monthly basis, the customer shall. nat. os telleved o! the obligation to pay [or the utility services supplied, but no late charge ahrall be imposed ~~F.~. ~ for failure to pay the amount that would have bfen due monthly ' had the eccount been billed monthly and, when rsyueated by the cu~tom~r, the customer shall be permitted to pay any accrued amount that was unbilled over a period of time equal to the period of time that the account was not billed. ; ~ti~ k p L f I~:i ~ ~ Y. 3 " r . ~1 i 8 ~ i m~ ~w~` ~k 1 ~ tl~ ~ 8: + ~ lY~t }{J f~~ A r ~t J ~1 1 . i ~'A~1 ~t ~ . . ~T r~ ` ,or: ~ . ~ ~i:' p' J N ' 1 ;I~ ~ ly3dq pAGE ZO n, f' r; gar ~ K ......,,.,,w. ,yam rvf ~'r iY ~ ~ - ,S'~' '.M.~ { Xi.a a f.~ 5 r ' 11 rR. 9~. r a I 4, Sec- 25-1.3- Ad ustmente for Hidden Water Leaks. {Ord, ►8b-95) Any customer who is water usage durin an billed for a substantial leek or unknown causey one billing month due Increase in rte, may to a hidden water g,. the amount billed for request and receive an adjustment accordance with the water and sewer Usage for that month nth in provisions of this section, in Definitions, ?or purposes of this section the following words shall be defined as follows Excess usage' shall mean the difference greatect normal usages of in the water location and the actual amount of water metered vice ~ billed In the billing month for which the adjustment is requested at the service location, 'Hidden water leak' shall mean an plpe► line or other water any leak of a Water caused by deterioration, corrosion,e naturalgforc at r or other similar cause which is not immediately and reasonably detectable from the surface of the ground, x "Greatest normal usages Shall mean that amount of j water metered at thw customer's service location In f the billing month of greatest consumption during the previous twelve (12) consecutive billing months, or, if there is iess than twelve (12) I months# the greatest consu t ion prior billing billing month, prorated to the number rot gdaays f n rtior j ' billing month for which the adjustment is requested, he $Substantial increase in water usages shall mean an Increase in the amount of water metered and billed at the customers service location for the billing month for which the adjustment is requested which Is In excess of fifty percent (In ex use e• 501) of the 'greatest normal g es that service location. 2, Written Re uest, pursuan tot a sec on shAny all make the requestiIn writing to an adjust ment Customer Service Department on forms provided for that p rpose, A request for an adjustment based upon a hidden Water Is u ek she ' state the location and cause of the leak, the date it was discoverad, and the date of, and person making the repair, with E r LI I 1736q f PACE 21 1 1, o 1J1 4, , attacted copies of repair bills, A request for an adjustment based upon unknown causes shall state that the applicant has no knowledge of the reasons for such excess usage of water at the service location for which the adjustment is sought, All requests Y; shall be submitted within thirty (30) days of the due date of the b monthly bill for which an adjustment is sought, 3 Adjiustment Allowed, A request for an adjustment in a monthly-Mr-F5r water and sewer usage shall be granted it it meets the following conditions: Y- a. A request, with all required information, is filed within the required timer b. The requested adjustment is for a monthly billing in which there was a substantial increase in waiter usage resulting from a hidden water leak or unknown causer and c, There has not been an adjustment made in the monthly billing for water and sewer usage at the same service location within the prior twelve w' (12) months under the provisions of this section. `r Amount of Adjustments If an adjustment is granted under this section, the customer's account shall be adjusted by billing r' the customers for the excess usage of water and sewer at the ser- vice location for the month in which the adjustment is granted at a reduced rate of $0470 per thousand gallons of w - r and $0,50 per thousand gallons of sewage or amount billed, wi,rch ever is M { y~ a , 17364 PAGE 22 ie .r. , ~J a i ~ f s Sec. 25-14, Average Billings c-- C6 (Ord, #85-252) Any residential customer of the City whovhave eestablishedlagminimum of 12 months,$ ' history and a good Credit rating ,F Payments at thel cationforwhich thsnaverage billingtwequest 3 is for, may have billings for electrical, water, sewer and sanitation services billed based upon an average bill for the previous twelve (12) months of service with the City in `A. accordance with the following Provisions: (a) The customer must make a written application to the city on a form furnished by the City requesting average billing and agree to be bound by the provisions of this section, (b) Upon receipt of such application, the city will compute the total consumption of the customer for water, sewer and electrical service for the this %nnual consumption b prior twelve (12) months. Dividing a consumption used to by eleven (11) will provide the i twelve (12) months, Theebill sihalla be acalculated on the some 'brhllcuatomhedules that are applicable to the specific customer, billed this average billing for the first eleven 111) billings of each year. On the twelfth billing, the City will either credit the customer for the amount billed in excess of the actual twelve (12) months' consumption or bill the customer for the amount of actual consumption in excess of the average billin the next billing date todpayrany dditional billingsi have until (c) The city may deny any request for average billing based upon the absence of a credit rating for the customer, the customer's credit history with the City, or any other financial reasonse Upon the acceptance and approval of a request for average billings by a customer, it shall constitute an agreement by the customer to comply with the terms of this section and the average billing policies of the City, (d) Customers will be automatically discontinued from the program if they do not pay their average bill in full by the nexe billing date, and customers will be billed on the next monthly bill for all amounts due the City for electrical, water sewer and sanitation service to date of billing, Should a customer be removed from the average billing program for failure er to pay the bill on timer such customer may not requalify for j 1736g PAGE 23 t t F e i ~t such program until after tha expiration of three (3) months. After a second removal from the ro, customer no Y requalify for such program until afteramthea expiration m of one year. ~r v G a is f k j s ..r 17368 PAGE 21 . 1 i ar Li N 1 1 a; Sec. 25-15. Returned Checka. Any applicant or customer who makes payment to the city for utility services by check and such check is dishonored by the applicant's or customer's bank for any reason, shall be charged a service fee for such dishonored check. t checks must be picked up by the customer and paid in cash. „ No check will be resubmitted to the bank for payment nor T returned to customer until paid in full. customers with two or more insufficient checks within any 21-month period must pay cash. y M1 i h w r 5~c SC V t. y.iv 4 N 1136g PAGE 25 F , r' t, 6: F 3 j ~F tr. +a F'Sec. 25-1b. Miscellaneous Services and Char ea. r services supplied to utility customers for a an c no charge Any y- otherwise specified in the Chapter shall be charged as follows: L,aboc (Rigular Time) Actual time worked measured to the } nearest one-quarter hour and billed at 1 -4 the rate applicable to the employee's t aalary plus payroll additive of 35t, { Labor (Overtime) Actual time worked measured to the nearest one-quarter hour an billed at r one and one-half (1.5) times the regular time rate applicable to the employes's salary plus payroll additive r of 35%. Trans nortation All vehicles to be billed actual miles driven at distribution rate (cost to operate) applicable to vehicle type r used. All Material ` Stores cost c~ .w sales tax. Plus 251 and applicable Other Costa -the The actual cost for meals and other x, miscellaneous out-of-pocket expenditures M applicable to the job, r a K X114 : 1731g PAGE 26 I , 41 . - w g 7T Sec. 25-17. Meter Readings, Test, Charges. (a) Meter Readings. A customer who requests a reading of any electric or water meter in addition to regularly scheduled readings shall be charged $5.00 for each additional reading in 5 which no error is found. r (b) Meter Tests. Any customer who requests a teat of the accuracy o an electric or water meter which has been tested within the past four years and such meter is found to be accurate within plus or minus two percent, shall be charged as follows: Electric KWH Meter 25.00 KW Meter 135.00 water x Two Inch Meter $25.00 Over Two Inch Actual Cost (e) Error Adjustment. In the event meter test reveals that a meter is inaccurate by more than plus or minus two percent, 2A.. the' customer's next regular bill will be credited or debited in the amount that is the difference of what was actually billed j .1 and what should have been billed for the prior twenty-four month period. (d) charges Billed. Any meter reading or testing charges shall be added to the customer's next monthly bill after the date of the reading or testing and shall be due when such bill is due. If an error is found in a meter which would increase a customer's bill, the .city, upon the request of the customer, shall prorate the amount of the electricity or water actually supplied over the billed amount over a twenty-four month period or such lesser time as the customer requests. each pro rata amount added to a customer's regular monthly bill because of q: meter inaccuracy shall be due when the bill to which it is added is due.. ;e ,rv 1731g PAGE 27 p S Y° 'y `p - r s.] 1. i i d R~ Y ~Z r Sec. 25-18. Special Facilities Rider. All utility services shall be supplied from available facilities. If an applicant for utility services at a particular location requires facilities or equipment for receiving utility services not normally supplied by the city than the customer shall enter into a contract with the city, prior to the time service is made available, agreeing to pay all costs incurred in supplying facilities necessary to meet the 1 customer's service requirements. k~ r o- r£r`~ ,1 I 1 R. ~ J it ,44 1796g PAGE 28 * • .r. .,._r... r. ,<r.e _.rRw.n. .a rv .,.Y4Mk~ ally v C~;` 1i t { Sec. 25-19. Meter tampering. (1) Meter tam ering Defined, For purposes of this section, meter tampering shall mean any intentional act that effects any ' electrical or water meter or equipment so that the City's electrical or water supply is: (a) diverted from passing through a metering device; or (b) prevented from being correctly- registered by a metering device; or (c) activated by any device installed to obtain electricity or water without a metering device, without the effective consent of the city. (2) Persons Liable for Loss Resulting from Meter tampering. Presumption. Any person who receives any water, sewer or electrical sec- vice from the City of Denton, the value of which was not billed, or correctly billed, to such person because of meter tampering, shall be liable to the City of Denton for the value of the utility services received, without regard to whether the person receiving such service was, or is determined to be, responsible ,r for such meter tampering. r{,, For purposes of this section, a person s;iall be presumed to have received the value of the utility services supplied, if: (a) the person, while a utility customer of the City, was y., supplied utility services at the time at the place where the meter tampering occurred; or (b) the person was not a utility customer of the City at the time and place where the meter tampering occurred, but was at nueh time receiving the economic benefit of kt, utility services supplied as a result of teeter tampering. r (3) investigation gr Report. The Director of Utilities, or his designee Shall investigate all incidents of meter tampering, gather information thereon and prepare a written report. h+" (1) Amount of Liability, A person found to be liable for the value o utility services received as 'a result of meter p 9 f . 17364 PAGE 29 i ' L. S In accordance wi the value of th this section shall be liable for such service in an amount as determined by the Director of Utilities or his designee, based upon consideration or relevant r factors which may include the followings (a) the type or nature of the meter tampering] (b) the length of time or periods of time, if known or which can be reasonably determined, for which the meter tampering occurred: (c) the difference in the actual utility usage and the ` normal or expected utility usage, if any, of the service location where the meter tampering was found# and (d)•the billing history of the service location where the meter tampering occurred. (5) Notice to Person Liable. After the investigation and report are comp e e , a wr en notice shall be hand-delivered or mailed by certified letter to the address of the person Las" determined to be liable for the value actually received but not billed p a the utility services tampering, The notice shall contain the following: (a) the service address or location where the meter tampering was founds (b) the date the meter tampering was found: (c) a brief description of the meter tampering that was founds (d) the amount of money the city is claiming as a loss from utility services supplied but not correctly metered became of meter tampering and how such loss was calculated: (e) If the person to whom such notice is sent is currently 7 receiving utility "service at the location where such s meter tampering occurred, a statement that the value of the utility services supplied which were not correctly metered as a result of the motor tampering, if any, will be added to the customers utility account by a date specified, which shell not be prior to the time the r.' 17369 PAGE 30 { s ,i I 4 { 4 f 1 customer is afforded an o determination that meter tampers g Y occurred teor the amount of loss claimed from such meter tampering. (f) A statement that the person to whom the notice is directed shall have the right to contest the determination that mater tampering occurred or the value of the utility services claimed to have been supplied t' and not correctly metered as a result of the meter tampering, if any, by notifying the Director of rc withini fifteenhi(15) dayse off the hdatet such inoticetiis mailed or delivered. (4) A statement ghat, if the person to whom the notice is directed fails to contest the determination of the loss i claimed to have resulted from the meter tampering by filing a written contest as provided for in such notice and thereafter fails to pay such claimed loss as billed, utility service where the meter tampering was determined to have occurred may be discontinued. , (6) Hearing on Liability, (a) Notice of Hearing, Upon receiving a contest of the determination of liability for meter tampering on the amount of loss claimed as a result of meter tampering, the Director of Utilities, or his designee, shall notify the person filing the contest, in writing, of the date and time when, and the place where,` such contest will be heard, which shall not be less than s: ton (10) days after the mailing or delivering of the notice given of such hearing, (b) Hearing. At the designated time and place a hearing will be held before the Director of Utilities, or his designee, at which the person filing the contest shall be afforded an opportunity to present any relevant information why the person whynthe1amountfof loss claimed is n t reasonableeter tampering or The hearing official shall not inquire into, receive or consider any testimony or information concerning the g"• person or persons alleged to have performed the alleged act of meter tampering, but shall restrict such inquiryy testimony and rw:. Information received to one or more of the following issues, if contested: ,E 17369 PAGE 31 ' I s ~ s. 4i 1 I Ak 4. (1) whether an act of meter tampering, as defined by this section, occurred at the service location in question! (2) whether the person filing the contest is, pursuant to the provisions of this article, liable for the claimed loss resulting from the alleged meter tamperingp or (3) whether the amount of claimed loss resulting from the alleged meter tampering was reasonably determined in accordance with this article. (c) Determination. within five (S) days of the hearing, the hearing officer shall make a determination of the contested issues in writings a copy of which shall be mailed to the person ' filing the contest. If the person filing the contest is found to be liable 1.. for the loss resulting from meter tampering, the notice shall state the amount of loss for which the person is liable and, if such person is a utility customer, that the amount of loss will be added to the utility account of the customer as of a date specified. V~4 +r~: o v^r t" Y j ' h °i 1731g PAGE 32 H. J r 1 Xr Sec, 25-20--25-25. Reserved. ' SECTION II. That Article II of Chapter 25 of the Code of Ordinances is r hereby amended to read as follows: ARTICLE II. ELECTRIC RATES ' Sec. 25-26. Electric Rates Set by Schedules Adopted. ' The rates to be charged for providing electrical service by ` the city to its customers shall be established and be in ± `XX accordance with rate schedules adopted by ordinance, and as from time-to-time amended, by the City Council, the ordinances and amendments thereto to be kept on file with the Cit Secretary H' and to be available for y regular business hours, public inspection by the public during Seca, 25-27--25-34, Reserved. F ~sX M 1736q DACE 33 e s, rr.. 4aJ. 1. rr .v •t.. 1, r X :x M, ,,;6 '1- W: V. i•.F'I enw L ! w _ a 2 _ 4~_ 1_ _ ._.5. iY,_Ya J . i s ti `SECTION III. That Article III of Chapter 25 of the Code of Ordinances is hereby amended to read as follows: twy. ARTICLE III. WATER AND SEWER RATES AND FEES .d, Sec. 25-35. Water and Sewer Main Tapping Charges. (a) Utilities department to make all taps. The utilities department shall upon application and payment of the required fees make all taps of water and sewer mains required to extend service from the main to a point immediately behind the curb line of the street and it shall be unlawful for any person other " than an employee of the City, or person authorized by the City, to tap any water or sewer main or cut any street surface for the t purpose of making such a tap. (b) Tapping, breakout meter loop and other fees. Any person, association of persons, or corporation desiring a water or sewer main tap, water meter loop, meter rC ocation or sewer manhole breakout shall pay to the department of utilities, in " advance, the following fees: WATER TAPPING FEES w (Including Meter Loop) Size of Tap/Meter Paved Street Unpaved Street 3/4 inch $ 475.00 ~ 354.00 1 inch 525.00 375.00 1'-1/2 inch 775,00 600.00 2 inch 925.00 725.00 4 inch (with 3-inch compound meter and vault) 3,350.00 3,125.00 4 inch ;with 4-inch'compound meter and vault) 41300.00 41075.00 ti 1731g PAGE 34 d°...ay _ td i t " t ~4 . tt+ WATER TAPPING PEES t, (Without Meter Loop) k~.. Size of Tap/Meter Paved Street Unpaved Street {a, y4"u 2 inch with valve and saddle rr $ 575,00 $ 350.00 4 inch with valve and saddle 1,175.00 950.00 c` t WATER METER LOOPS . 1/inchch $ 175.00 g' 250,00 1-1/2 inch ~j 2 inch 350,00 450.00 METER RELOCATION PER a ' Size of Tap/Meter Relocation of 10 Peet or Less 3/4 inch 50.00 2 inch 75.00 r` 1-1/2 inch 75.00 2 inch 100.00 ry •a SEWER TAPPING PEES , dt (Includes Clean-out) > Size of Tap Paved Street Unpaved street 4 inch f 4 inch $ 425.00 $ 275.00 r 475.00 275.00 8 innoh -500.00 300.00 10 525.00 325.00 Sewer Manhole Hreakout Pees $50.00 iy 1 [ 173fig PACE 35 t r. is } 1A 4 A, fi II 'R (c) Tapping fees in addition to other fees. The fees established herein shall be in addition to pro rata cost charges s* or any other charges provided by ordinance. Any person requested and receiving a meter relocation, water or sewer tap t'r or other similar work, service work, service or material for ~4t~_ which a fee is not specified above shall be charged for said work in an amount equal to the cost of the material, labor and equipment plus twenty (20) percent. L a { a I S p , , ,r = EEE ro f 1+ q r ' tR 1 17369 PAGE 36 i F a , - 5 'lei-.-. f• f . V-. v. rs k 1 Sec. 25-35. Water and Sewer Ratea Set by Schedules Adopted, The rates to be charged for providing water and sewer service by the city to its customer shall be established and be ' in accordance with rate schedules adopted by ordinance, and as from time-to-time amended, by the City council, the ordinances and amendments thereto to be kept on file with the city secretary and to be available for inspection by the public during regular business hours. Seca. 25-37--25-59. Reserved. 1 X i t C yyj ' 4 rr ~ R l~11 y r r r ` 4 L " 173Gg FAGS 37 I as r, 1 c + a t° f f SECTION IV$ Any person who shall violate a provision of this ordinance, or fails to comply therewith or with any of the requirements thereof, or of a permit or :ertificate issued thereunder, shall be guilty of a misdemeanor punishable by a fine not exceeding Two Hundred Dollars 1$200.001. Each such person shall be deemed guilty of a separate offense for each and every day or portion thereof during which any violation of this ordinance is com- mitted, or continued, and upon conviction of any such violations such person shall be punished within the limits above. SECTION V. That if any section, subsection, paragraph, sentence, clause, " phrase or word in this ordinance, or application thereof to r.ny person or circumstance is held invalid by any court of competent jurisdiction, such holding shall not affect the validity of the remaining portions of this ordinance, and the City Council of a„ the City of Denton, Texas, hereby declares it would have enacted such remaining portions despite any such invalidity. SECTION VI. All ordinances or parts of ordinances in force when the pro- visions of this ordinance become effective which are inconsistent or in conflict with the terms or provisions ordinance are hereby repealed to the extent of anytsuch dconin this flict6 SECTION VII. That this ordinance shall become effective immediately upon its passage and approval. f r. k 1736 g RAGE 38 • j ~ypx a~ I 1 a PASSED AND APPROVED this the dey of ,r. RAY STEPNENS, MAYOR CITY OF DENTON, TEXAS ATTESTt CHARLOTTE ALLEN, CITY SECRETARY CITY 01 DENTON, TEXAS t APPROVLD AS TO LEGAL FORNt DEBAA,ADAM DRAYOVITCH, CITY ATTORNEY CITY OF DENTON; TEXAS Y t BYs ry 5 ~ 1 .fir . 1 1 ~ 1736q PAGE 39 Y t5 r, Aw+ 'Wfr}a.'dn'1.Y+.~14F Lil-!m ~v~'M'ft. ahV/w.......-.a. w,.. . J f J X jet a 'i i TO: Robert E. Nelson, Director of Utilities i FROM: Attorney Joe D. Morris, Assistant City SUBJECTs Ordinance Providing for Adjustment in Water gills DATE: March 3, 1986 Attached is the requested proposed ordinance for adjustments to water bills for excess asage. Please review the provisions carefully, to see if it accomplishes the Please pay particular attention to the purpose Intended. that t d they work properly in determinin afinitions to be „uie 9 adjustments. Please return any comments or suggested changes at convenience, your earliest i JOE 1 JDMz js x Attachment APPROVED= ;F m DEBRA Ao r r ~ ,I 1 ,f t S v d 17369 PACE 40 ~N'~pd~i:+i,'4.. p+Y w ....,wn-n. ..:nKd:~FMb..r e. a,:♦ ..a ! i f,,I CERTIFICATE FOR ORDINANCE AUTHORIZING THE ISSUANCE, SALE, AND DELIVERY OF CITY OF DENTON UTILITY SYSTEM REVENUE REFUNDING BONDS, SERIES 1987, AND APPROVING AND AUTHORIZING INSTRUMENTS AND PROCEDURES RELATING THERETO p THE STATE OF TEXAS e COUNTY OF DENTON : CITY OF DENTON s We, the undersigned officers of said City, hereby certify as follows$ 1, The City Council of said city convened in SPECIAL MEETING ON THE 27TH DAY OF JANUARY, 1987; at the Municipal Building (City Hall), and the roll was called of the duly constituted officers and members of said City Council, to-wits Jennifer K. Walters, City Secretary Ray Steohens, Mayor Mark Chew Linnis madams Jane Hopkins Jim Alexander § Jim Riddlesperger Joe Alford and all of said persons were present, except the following abaenteeso , thus constituting a quorum. W ereupon# among of er business. the following was transacted at said Meetings a written ORDINANCE AUTHORIZING THE ISSUANCE, SALE, AND DELIVERY OF CITY OF DENTON UTILITY SYSTEM REVENUE REFUNDING BONDS, SERIES 19870 AND APPROVING AND AUTHORIZING INSTRUMENTS AND PROCEDURES RELATING THERETO 4 - was duly introduced for the consideration of said City Council F and duly read. It was then duly moved and seconded that said a r Ordinance be pasoedt and, after due discussion, said motion, carrying with it the passage of said Ordinance, prevailed and carried by the following votes AYESs All members of said City Council shown present above voted "Aye". NOESs None. 2. That a true, full, and correct copy of the aforesaid i Ordinance passed at the Meeting described in the above and foregoing paragraph is attached to and follows this Certifi- i cater that said Ordinance has been duly recorded in said City ,P Council's minutes of said Meetings that the above and foregoing f . lb r } L.kS.~~.Na A.llq:•.. r.. f .41 ~.I• pia . f 1,. ~g" j p i 6 paragraph is a true, full, and correct aixc rpt the passage City Council's minutes of said Meeting pertaining said ordinance; that the persons named in the above and fore- going paragraph are the duly chosen, qualified, and acting officers and members of said City Council as indicated therein; and that each of the officers and members of said City Council was duly and sufficiently notified and officially and hr aforesaid in advance, of the time, place, Meeting, and that said ordinance would be introduced and consW Bred for passage at said Meeting; and that said Meeting was open to the public, and public notice of the time, p Anno Tex. said meeting was i en# a71 as required by and purpose Ve n 3. That the Mayor of said City has approved, and hereby approves, the aforesaid Ordinance; that the Mayor and the City Secretary of said City have duly signed said Ordinance; and that the Mayor and the City Secretary of said City hereby dec constitu tthelare of their he this Certifate copys oflsaid Ordite nance'for all purposes. SIGNED AND SEALED the 27th day of January, 1987. xc City Secretary Mayor a A 1 { (SEAL) y y We, the undersigned, being respectively the City Attorney ,a and the Bond Attorneys of the City f Dan tons legality the hereby certify that prepared Ordinance prior to its passage as "x attached and following aforesaid, 4 C ty tttoney A ~/y//A~/A1r C C4.11 Bon Attorneys 5 5`ri -0t A a • N f R , 1:1A 'i RESOLUTION EXERCISING OPTION TO REDEEM CERTAIN UTILITY SYSTEM REVENUE BONDS OF THE CITY OF DENTON TEXAS WHEREAS, certain Utility System Revenue Bonds of the City of Denton (the "City") are presently outstanding and are subject to redemption prior to scheduled maturities, at the option of the City; and WHEREAS, the City has determined to exercise its option of redemption as hereinafter provided. THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF DENTON# TEXAS: 1. That there is attached hereto and made a part hereof for all purposes a list and description of certain City of Denton Utility System Revenue Bonds, and notice provisions relating thereto, which bonds are hereby called for redemp- tion, and shall be redeemed, prior to their scheduled maturi- ties, on the date, at the place, and at the price, set forth therein. 2. That the City shall cause the appropriate notices of { such redemption to be given in accordance with the requirements of the respective proceedings authorizing the issuance of such t bonds. 3. That due provision shall be made by the City in accordance with law for the payment of the redemption price of said bonds by the place of payment (paying agent) for such bonds. 1u • I ~ j f. 44 - RESOLUTION AUTHORIZING THE EXECUTION OF AN ESCROW AGREEMENT RE- LATING TO THE REFUNDING OF CITY OF DENTON UTILITY SYSTEM REVENUE BONDS THE STATE OF TEXAS s COUNTY OF DENTON s s CITY OF DENTON s WHEREAS, it is necessary and advisable that the City of Denton (the "City") enter into the escrow agreement hereinafter authorized with Texas American Bank/Fort Worth, N.A., Fort Worth, Texas. h THEREFORE, BE, IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF $ DENTONs og-a Section 1. That the Mayor and the City Secretary of the City are authorized and directed, for and on behalf of the My to iign, seal, and otherwise execute and deliver an escrow a agreement in substantially the form and substance attached to A' this Resolution and made a part hereof for all purposes. Ssition 2. That, upon its execution and delivery by the parties thereto, said escrow agreement shall constitute a binding and enforceable agreement of the City in accordance L with its terms and provisions. >E PL ' ~jNn 4.kJ}Etr r.,c....« _ _.....~s.,.wrn..n,..... _ ...._...+n,;. t.+YY. i'4MP~'K r r .w. t_ R, i OF a F LE r .r