HomeMy WebLinkAbout01-27-1987
Work Session, of the City of Denton City Council on Tuesday,
19870 at 5:30 p,m, in the Council Chambers of the
Furlicipal Building at which the following items wi11 to
considered: !
5:30 p.m.
j 1. Receive an update on Council goals
:I
A. Inte:-governmental Relations'
B. Financing Capital Improvements
2. Hold a discussion of various utility customer
service policies and proposed changes.
3. Hold i discussion co: proposed rate adjustments for
varlou.a utility services.
4, Receive a report regarding co-generation at TWp and
r NTSU.
S. Fxecutive Session:
A. Legal Matters Under Sec. 2(e), Art. 62S2-17
V.A.T.S.
F. Peal Fetate Under Sec. 2(f), Art: 6252-17
V.A.T.S.
,r4E, C. Personnel/Board Apppointments Under Sec. 2(g),
Art 6252.17 V.A.T.S.
IT, Special Called Meeting of the City of Denton City Coancil on
" Tuesday, January 27, 1987, at 7;00 p,m, in the Council Chambers
` of the Municipal Building at which the following items will be
considered:
1:00 P.M.
1. Ordinances
A. Consider approval of an ordinance authorizing
`y the issuance, sale, and delivery of City of
Denton Utility System Pevenue Refunding Bonds,
Series 198'01 and a rovin and authorizin
instruments nd procedures relating thereto, g
r " 2. Resolutions
A. Consider approval of a resolution exercising
option to redeem certain 11tility System Revenue
Sondu of the City of Denton, Texas.
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City of Denton City Council Agenda
y JJanuuary 270 1987
R
R. Consider approval of a resolution thoiin
the execution of an escrow agreement au relatirngztg
o
the refunding of City of Denton Utility System
Revenue Bonds,
3.
' Consider authorizing the Mayor ►o establish a task
force on the literacy needs in the City of Denton,
Texas in cooperation with the National League of
Cities,
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40 Consider authorizing the Mayor to establish a task
force on observing Days of Femembrance of the
Victims of the Holocaust in cooperation with the
United States Holocaust Memorial Council,
S, Hold a discussion to consider the appointment of
members to the Beautification Task Force.
,i\ Y
^t~, 6• Executive Session:
A, Legal Matters Under Sec, 2(e), Art, 6252.17
V.A.T.S.
B. Real Estate tinder Sec. 2(f Art, 6252.17
,t a V.A.T.S. 1
1. Discussion of Leas? of Flow Memorial Hospital a
C, Personnel/Board Appointments under Sec. 2(p),
+ Art 6132-17 V.A.T.S. (see item PS above)
CERTI F I C A T F
I certify that the above notice of meeting was posted on the
bulletin , and t the Cit 14811 of the City of Pet , Texas,
on the day of
198 at o'clock
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Work Session of the City of Denton City Council or. Tuesday,
January 21, 19811 at 5:30 p.m. in the Council ('barbers of the I
Yunicipal Auilding at which the following items will be
considered: 5:30
P.M.
10 Receive an update on Council goals
A. inter-governmental Relations
B. Financing Capital Improvements `
2, Hold a discussion of various utility customer
service policies and proposed changes.
36 Hold a discussion of proposed rate adjustments for
various utility services.
tin q. Receive a report regarding co-generation at TWU and
NTSU.
S. Fxecutive Session:
A. Legal Matters Under Sec. 2(e), Art. 6252.17
Y. A.T.S.
r R. Real Fetate Under Sec. 2(f), Art. 6252-17
V.A.T.S.
C. Personnel/Board Appointments Under Sec. 2(g),
Art 6252.17 V. A. T. S.
Special Called Meeting of the City of Denton City Council on
Tuesday, January 27, 1987, at 7:00 p.m. In the Council Chambers
of the Municipal Building at which the following items will be
considered:
7:00 p.m.
Ordinances
A. Consider approval of an ordinance authorising
the issuance, sale, and delivery of City of
Denton Utility System Pevenue Refunding Ponds,
Series 1987, and approving and authorizing
instruments and procedures relating thereto.
Resolutions /~°G109
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A. Consider approval of a resolution exercising j
option to redeem certain Utility System Reve.iue
i
F Bonds of the City of Denton, Texas.
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■Ql City of Penton city council Agenda
January 27, 1987
Pape 2
R. Consider approval of a resolution authorizing
the execution of an es.row apreement relating to I
the refunding of Cit-, of Denton Utility System I
Revenue Fonds.
I 3,
Consider authorizing the Mayor to establish a task
force on the literacy needs in the City of Penton,
Texas in cooperation with the National League of
Cities.
4. Consider authorising the Mayor to establish a task
force on observing Pays of Remembrance of the
Victims of the Holocaust in cooperation with the
United States Holocaust Memorial Council.
s. Hold a discussion to consider the appointment of
{ members to the Beautification Task force.
6. Executive Session:
d ,a A. Legal Hatters Under Sec. 2(e), Art. 62S2.11
V.A.T.S.
B. Real Estate tinder Sec. 2(f), Art, 6252-17 '
k't V.A.T,S.
1. Discussion of Least of Flow Memorial Hospital
C, Personnel/Board Appointments tinder Sec. 2(g),
Art 6252-17 V.A.T.S. (see item 15 above)
C F R T I F I C A T F
I certify that the above notice of meeting was posted on the
bulletin board at the City Noll of the City of Penton, Texas,
on the day of 1986 at o'clock
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Goals 110 Interlocal Relationa/Intergovernmental Relations
Corunittee Memberaf Llcyd Harrell Debra Drayovitch
Tom Shaw Joella Orr
Ann Dingman Gary Matheson
Nonie Kull Richard Poster
Howard Martin
SOB ISSUE WHAT BY WHOM WHr4
Ae' WHAT ARE WE PRESENTLY DOING ABOUT INTERLOCAL/INTERGOVERNMENTAL RELATIONS?
Is The County a. City manager meets regularly with county Judge Lloyd Harrell ongoing
b. Coordinate with County on plats in ETJ Jeff Meyer Ongoing
co Joint funding - EMS, Library, Civil Defense Various Staff ongoing
do county transportation plan Rick Svehla ongoing
as countywide water/wastewater study Bob Ne)son ongoing
fs Anirels housed from county areas Bill Angelo ongoing
g. Share :canton's facilities for firearms training Hugh Lynch ongoing
hs Work on 911 system Rick Svehla/ Ongoing
Jim Alexander
is Work on radio trunking system Rick Svehla/ Ongoing
Ray wells
2s Denton a. Joint elections with school district city secretary Ongoing
independent
b Semi-annual staff meetings with school district Lloyd Harrell Ongoing
School District
co Parks and Recreation joint planning for park Steve Brinkman ongoing
sites
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Page 2 of 6 GOALS l0 Iaterlocal/IntergoVernmental Relations
BY WHOM WHEN
BUH I680E WHAT
d. Parke and Recreation share facilities with Steve Brinkman ongoing
school district
Ongoing
e. Planning i toning consultations with schools Jeff Meyer
!t on zoning
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f. Joint School Board/City Council luncheon City council ongoing
meeting
g, Police i fire program for schools (crime i fire John Cookh/ Ongoing
prevention programs)
Bob Nelson ongoing
h. Energy Conservation program with schools
i. Sharing access of emergency supplies through John HcGrane ongoing
warehouse
city council ongoing
3. State n. City Council annual dinner with slate
legislators
City Council ongoing
b. Denton County Day in Austin
ongoing
co Share Denton's facilities for firearms training Hugh Lynch
d. Update on pealing ThL legislation Lloyd Harrell Ongoing
Debra Drayovitch
e. Board members on TML Debra Drayovltch/ Ongoing
i Bob Nelson/
Joella Orr
city council ongoing
4, federal a. City Council to Washington to most with
legislators(KC)
ongoing
b. Share Dentoa's facilities for firearms training Hugh Lynch
Jeff Meyer ongoing
co Pederel lobbying through various national
organizations
Ray Stephens ongoing
d. Membership - B9 Conference of Mayors,
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GOALr 30 Inlerlocal/Intergovernmental Relations
SUB ISSUE WHAT BY WHOM WHEN
5. Other Cities a. Meet once each quarter with TMPA cities Lloyd Harrell/ Ongoing
Bob Nelson
b. Train animal control officers of other Bill Angelo Ongoing
small cities
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c. Mutual aid (fire and civil defense) Rick Svehla Ongoing
Bob Nelson
d. Library service Joella Orr Ongoing
e. County transportation plan Rick Svehla Ongoing
i
f. County water/wastewater study Bob Nelson Ongoing
i
g. Animals housed from other cities within county Bill Angelo Ongoing
h. Regular meetings of Police Chiefs, Librarians, Hugh Lynch/ Ongoing
Fire Chiefa, Finance Directore, Personnel Joella Orr/
Ditectots John Cook
John McGrane/
Tom xlinck
i. Sharing access of emergency supplies through John McGrane Ongoing
warehouse
Share Denton's facilities for firearms training Hugh Lynch Ongoing
k. TML - regional meetings City Council i Stiff Ongoing
14 County and regional quarterly meetings - City Lloyd Harrell Ongoing
Managers
i. Work on radio trunking system Rick Svehls/ Ongoing
Ray Wells
n. Work on 411 syrtems Rick Svehla/ Ongoing
Jim Alexander
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GOALS 10 Interlocal/intergovernmental Relations
BUD ISSUE WHAT _ BY WHOM WHEN
o. Participation in COG activities Various staff/ Ongoing
-Water Resources Council-Bob Nelson Council Members
-Finance Directors Roundtable-John McGrane
-Public Personnel-Tom Klinck
-Task Force for Water Resource Council-
Howard Martin
-Air Quality Council-Jeff Meyer
-Government Applications Review committee-
Lloyd Harrell
-City Managers Advisory Committee-Lloyd Harrell
p. Participate in Dallas Regional Water Lloyd Harrell/ Ongoing
Customer Committee Bob Nelson
6. NTSU i TWU a. Meet with NTSU, TWU on utilities, rate, Bob Nelson ongoing
co-generation, energy mangement
b. Joint city/university team economic development CMO Ongoing
c. Regular coordination of law enforcement Hugh Lynch ongoing
tx activities with NTSU/TWU
d. Library/university programs Joeila Orr ongoing
e. Intern program CMO Ongoing
f. Teaching classes at schools, quest lecturers Various Staff ongoing
g. Share Denton's facilities for firearms training Hugh Lynch Ongoing
i.
h. Work on radio trunking system Rick Svehla/ Ongoing
ROY Wells
B. WHAT CAR RE DO TO HELP IMPROVE INTERLOCAL/INTERGOVERNNENTAL RELATIONS?
1s The County a. Continue to explore the establishment of a Gary Matheson 3-1-87
Denton County Metro Squad for cooperation in
law enforcement
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GOALS 30 InterIocal/Intergovernmental Relations
BUD ISSUE WHAT BY WHOM WHEN
b. Reactivate assoc ition of Denton Ray Stephens 5-1-87
County cities
c. Develop a formal plan for service contracts Debra Drayovitch 6-1-87
d. orientation with staffs Lloyd Harrell/CMO 6-1-87
e. Study feasibility of joint purchasing Tom Shaw/ 6-1-87
John Marshall
f. Study feasibility of joint auction of surplus Tom Shaw/ 6-1-87
property John Marshall
g. Meet on quarterly basis
-personnel Tom Klinck 6-1-87
-public works Rick Svehla 6-1.87
-law enforcement Hugh Lynch 6-1-87
-purchasing Tom Shaw/ 6-1.87
h. Receive report from appraisal district John McGGrane 8-1-87
sub-colmittee on single unit tar hiking
and collection
Is Joint services directory and investigate Lloyd Harrel]/CMO 9-1-87
blue pages with GTE
j. Annual dinner-Council and Denton Ray St~aphens 10-147
County commissioners
4. Denton a. Study feasibility of joint purchasing Tom Shaw/ 6-1-87
Independent John Marshall
School District
b. Study feasibility of joint auction of surplus Tom Shaw/ 6-1-87
John Marshall
c. Receive report from appraisal district sub- John McGrane 8-1-87
cosiimitte on single unit tax billing and
7 collection
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GOALt 10 Interlocal/Intergoverrunental Relations
SUB ISSUE WHAT BY WHOM WHEN
d. Joint services directory and investigate blue CMO 9-1-87
pages with GTE
36 State a. Continue to explore the establishment of a Gary Matheson 3-1-87
Denton County Metro Squad for cooperation in
law enforcement
b. Joint services directory and investigate blue CMO 9-1-87
pages with GTE
4. Federal a. Joint services directory and investigate blue CPoO 9-1-87
pages with GTE
54 Other Cities a. Continue to explore the establishment of a Gary Matheson 3-1-87
County Metro Squad for cooperation in
law enforcement
b. Reactivate Association of Denton Rey Stephens 5-1-87
County Cities to meet quarterly
c. Study feasibility of joint purchasing Tom Shaw/ 6.1-87
fE~a John Marshall
f,fy
d. Study feasibility of joint auction of surplus Tom Shaw/ 6-1-87
,F John Marshall
64 NTSU i TWU as City Manager-monthly meetings Lloyd Harrell 3-1-87
o with representatives of universities
b. Explore idea of connecting three Joella Orr 6-1-91
libraries with automation
c. Joint services directory and investigate blue CMO 1.87
pages with GTE
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Page 1 of
GDh ls 1'1 Financing Capitol Improvements
Crureittot Meoitwrsr Steve 9rinkman Harlon Jefferson
Jerry Clark Ernie Tullos
Gary Collins Charlie Watkins
John F. McGrane
SUB ISSUE WHAT_ iT WHOM WHEW A. Extend utilities to areas integrate utility extension policy with frnle Tullos January, 1960
the land Use Goals embodies in the
Denton DevelopMent Guide.
6. W111i>igMes to do tax increases Determine impact of tax increases on city Council July 1, 1967
effective tax rate during annual budget
process.
1. Develop a report outlining the Harlan Jefferson March, 1987
C. lox toci m t Financing
options relating to the use of the
Capita) Improvement Financing
techniques of tax abatement and tax
increment financing.
2. Discuss alternative financing John McGrlne June, 1907
methods with PUB, Pit, and CC to
rdtosve direction OR M-
0. CoordiMte with Planning end ionlnp I. consider the ippolnterent of two or City Council March, 1907
more motors of the City Council to
attend the Pit Comission Public
hearings sod steely sessions on the
CIP.
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GDALi #I Financing Capital Improvements
Coeaatttet lteebersr Steve Brinkman Harlan Jefferson
Jerry Cl ark Ernie 'iullos
Gary Collins Charlie Watkins
John F, HcGrane
SUS ISSUE WAT BY #014 WHEN I
D.' Coordinate with Planning and toning, icon't) 2. Quarterlytreports an Projects sfor us PUB, PJ2, Utility A Engineering Begin April '87
Ad Hoc Committee, and City Council.
3. Develop formal procedures to coordinate Finance July, M
the Analytical review of proposed
protects and their funding.
1. Establish a formal criteria for Planning J Utility June, 1987
ranking the various types of CIP
protects.
1. Create a city wide procedural calendar Jerry Clark January, 1087
E~ ng that places etch component of the
Capital improvements program in the
best time slot to insure Lasimum
cooperative efforts. The calendar
should include the necessary
participants in each phase 10 the
process doesn't have to recycle to
prior phases eACept for wry
controversial issues. Special note
should be given to consideration of
tho proposed method of financing at
the earliest possible stage. The
final product will then emerge from
the process at an earlier date in
the am form as recoaAmended,
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GOALr 01 Financing Capital lmprovemnta
Coaitittee 14"bersf Steve Brinkman Harlan Jefferson
Jerry Clark Ernie Tullos
Gary Collins Charlie Watkins
John F. Mc6rane
SUB ISSUE WHAT BY WHOM WHEN
F. Utility lnoentiVes Prepare a report on the pros and cons of Narlan Jefferson March, 1981
utilising utilities as an incentive for
CiP projects.
in Gary Collins June, 1981
6. Allotting ongoing operating expenses Develop a procedure to discuss operating with
and e c soc
Capital Improvement Projects. The formal
procedure to be incorporated at both the
operating and CIP budjet reviews.
Develop a report outlining the Possibility Harlan Jefferson March, 1967
H. Cthlr Sources
of exploring funding sources for capital
improvement facilities such of sates tcx
rebates, various other rebates, impact
fees, and the development of a utility
district, and tax fneremnt financing.
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CITY of DENTON / 215 E. McKinney / Denton, Texas 76201
M E M O R A N D U M
,l;' r a■ r a r r s s r '
DATE January 23, 1986
TO. Lloyd V. Harrell, City Manager
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wa, FROM1 John F. McGrane, Director of Finance
SUBJECT: Revisions to Utility Ordinance Relating to Customer
u' Service
Attached, please find a memo from Ann Dingman highlighting major
r. revisions; to the utilty ordinance. Also attached is a copy of
the ordinance as submitted to legal with the sections that were
chahged outlined. There are two major changes in the
ordinance. The first sets the amount of deposit at $150.00 that
will be required for residential customers and deletes the other
K, two month usage requirement. The other major section deals with
the time allowed by Customer Service to disconnect for
non-payment. Current policy requires a 50 to 60 day procedure.
The ordinance changes this to 28 to 32 days.
These changes, were discussed with the Public Utility board and
` have received their approval.
YE you have any questions please contact me.
` in -Fcrane
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CUSTOMER SERVICE
Hft0 RAN D U M
C"Y of Di WM* =48 MUNICIPAL BUILDING / 215 E. MCKINNEY ST.` / DENTON,
TEXAS 78?0f
DATEI September 15, 1986
TOt R.B. Nelson, Director of Utilities
PlOltt Ann Dinpans Customer Service manager
SUDJECTt Revi31Ons to Ordinance Relating to Customer Service
I have narked the revisions and changes in the rtght hand margin of the
proposed ordinance for your convenience. I ask that you pay parti-cular
attention to the proposed changes on the pages I have listed below.
we discusseds they have a significant effect and I would appreciate your
review and approval before I return this draft to Legal for finalising.
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Page 31 Delete "or in an amount equal to I/6th of the last 12 months
billing at the location of the requested services whichever
is grater, for residential customers only.
Page 8t Revise the guidelines for discontinuance of service (within PUC
guidelines) so that we can reduce the time allowed from the time
3 a bill is issued to the time it is eligible to be disconnected
for non-payment. Presently it is approximately 50 to 60 days
a 1 p 1 before we can cut for non-pays we propose that this be reduced
to approximately 28 to 32 days from date the bill is issued,
Page Ili Increase the connect charges to sore realistically cover the cost
of service. Rewritten to distinguish types of connects and khe
associated charges. Changed the term "reconnect for non-pay" to
which and"delbeinquentertrepresentsservice
chargehaa a more positive connotation
1 Page 301 Revise to allow a charge for customer requested meter re-reads
when the re-resa confirms the accuracy of the original read, Sy
reviewing the customer's account history you can usually predict
the accuracy of the reading. This charge would discourage frivolous
re-reads and ale
r ow us to better serve out customers.
' Ann Din
n Dmena wtomer rice manager
y
xet John McOranes Director of Finance
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AN ORDINANCE AMENDING ARTICLES I+ II AND III OF CHAPTER 25 OF
THE CODE OF ORDINANCES TO PROVIDE FOR THE PROCEDURES AND CHARGES
FOR RECEIVING, SUPPLYING AND BILLING OF UTILITY SERVICES$
PROVIDING FOR THE SETTIOG OF UTILITY RATESI PROVIDING FOR A
PENALTY NOT TO EXCEED $200.00 FOR VIOLATIONS THEREOFI PROVIDING
FOR A SEVERABILITY CLAUSEI REPEALING ALL ORDINANCES THAT ARE IN
CONFLICTI AND PROVIDING FOR AN EFFECTIVE DATE,
THE COUNCIL OF THE CITY OF DENTON HEREBY ORDAINS:
SECTION I.
r That Article I of Chapter 25 of the Code of Ordinances is
hereby amended to read as follows:
ARTICLE I. IN GENERAL
j' .
Sec. 25-1. Definitions.
" The following words, when used in this Chapter, shall,
unless otherwise specified+ have the meaning given belows
Applicant: Any individual, partnership, association, firm,
public or private corporation or governmental agency requesting
new or changed service from the City.
Cus_r tomer: Any individual, partnership, association, firm,
public or private corporation or governmental agency taking or
receiving authorized City utility service at a specified
location,
Mare meter Service: Utility service supplied to a customer
' through one meter owned by the city for servicing two or more
dwelling units, apartments, lots, mobile homes or other premise!
leased by the customer to tenants, the individual premises not
being individually metered with City meters,
Utility Service: Eloctrical, water, sewer, or solid waste
aerv ce supplied by the city to its customers,
Customer Service: The Division within the Department of
r fere eo gnated to provide utility customer services,
billings, and resolution of disputes,
1731g
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Sec. 25-2. Director of Public Utilities,
Appointment. The Director of utilities shall be app
tilitithees City BoardM, anager subject to confirmation by the P
Utilities
Public
Powers and Duties, The Director of Utilities shall have the
powers and duties
and such adutes alrescribed in Article 12 of the City Charter
ordinance. powers and duties as may be provided by
Mapping of Systems. The Director of
and maintain complete, up-to-date map Utilities shall prepare
s Of the electric, sanitary
sewerage and water systems of the City,
Customer Service Mana er
n
Appointment, The Customer Service
appointed by the Director of Finance, Manager shall be
t th Powers and Duties, The Customer Service Manager shall have
powers and duties
City Managst, and such additional by the Director of Finance,
provided by ordinance, powers and duties as may be
Customer Information a n4 Billing. The Customer Service
Manager shall be res one
Service Division includii,gbutif ty customer reasservices$ customer
records, utility bVIIng, r,nd final authority for resolution of
utility customer disputes,
v ' Utility Accounts Receivable, The Customer Service Manager shall
be responsible for the monitoring and collection of utility
accounts receivable,
TAES Customer Intotmatlen System. The Customer Service Manager
shall have direct overall responsibility for the TRES Customer
Information System (CIS), ensuring that the utility 41111ng and
collection system operates properly by coordinating the efforts
of related departments,
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17369 PAGE 2
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Sec. 25-3. implication for Services Cuatemn.
Deposit,
(a) Service A reement, Any person requesting new utility
service from t e City s all provide
forms provided by the Ctt requested information on
y and execute a service agreement, when
required, on forms provided by the city,
utility Dserviceo shall, p OPOr Application,, an applicant for new
ap
with plication, establish satwithin isfactory red(30s of
it)orAmakeA a ddeposit
as followajity (which will appear on the applicants first bill)
fly s dent Oloctric 1, ..,water,.•:;sewer# ; aridIid "
iii 0 iiiM
ce (no sastermeter seri►lce) ~~50.0G~'a'
(2) Residential water, sewer and solid waste service (no
mastermeter services no electrical) - $100,00.
(3) Residential sewer or solid waste service
1 electrical or water and sewer service) (no
X29 and
cannot be waived.
(4) Residential electrical, water, sewer and solid waste
service supplied by mastermeter. Any applicant who
applies for electrical, water or sewer service to a
' location through a central or mastermeter to supply
tenants of the applicant with utility service,
including, but not limited to, apartments$ mobile
< homes, or other individual residential dwelling
units, shall deposit with the city a sum equal to
the estimated monthly utility bills for the highest
three months consumption period anticipated during
the next twelve months for the utility services to
r be supplied,
dt e
17369 PAGE 3 '
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f5) Nonresidential electrical, water, sewer
waste service - $300.00 or an amount equal 0to 1/6th
0f the last twelve months billings at the location
of the requested service, or if there is no such
prior billings, 1/6th of the anticipated annual
billings at such location as determined by the City
for similar service, whichever is the greater. An
approved bond in favor of the city in an amount of
g payment
requested iutili y pservi!ces for is
from the date utility service Is' period f to begin, wmay e1e
made in lieu of the required deposit.
The City may require a Customer to pay a deposit
when the Customer has been mailed disconnect notices
for two consecutive months or for any three months
within the preceding 12 month period, or when the
service has been disconnected for nonpayment.
(c) interest on De oaits. After 30 days, all deposits made
to secure uti ity eery ce shall accrue interest from the date
the deposit is paid In Public Utility Commis ionf fl Texas athetsame to belished by the
paid
if requested,. or at the time the deposit it returnedalor
' credited to the Customer's account.
(d) Establishment of Credit in Lieu of Da oait for
Resident a cant.
A epos to secure u y sere ce
s a no a raqu re the first time an applicant applies for
service if one of the following options can be met within thirt
V 30 da s of the date of application. After 30 d v
Options O all no longer be ays, t e
applied to the applicant's next bill le, and a deposit shall ba has (
th4 1) City Aor licant r elehad
riprior electric utility service with
` and is not delinquent ct y ur ng the last two years
service was with another
In ament for such elect is utility# they a elicit prior
provide a letter of credit PP ant must
lash twelve (12) months of service yd~d notihevihmoreuthan two
t occasions in which a bill for electric utility service was paid
after becoming delinquent has had'no checks returned, and never
had service discontinued lor nonpayment.
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1736g PAGE 4
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(2) The Applicant has a Guarantor who is currently a Customer of
the city, meets the criteria of (1) above, guarantees in writing
the payment of all utility services applied for, and has not
co-signed for any other applicant.
(3) The Applicant has n co-applicant
co-signer) who meets the
and individually criteria of (1)tabove eandn;e
applied for. confused with
A, responsible for payment of all utility jointly
in the case of commercial
(
deosit nonresidential) service, the Applicants is requir dalto make ca
industrial Customers Of the applicant
of Dantcn anrrent commercial or
of (1) above. and meets the criteria
x, (e) Refund
automatics of De oast- The city shall
y re und, in -KO more than 60 daPromtly and
refund accrued interest as soon as ys, the deposit plus
criteria:
the Customer meets the following
(1) The Customer has
consecutive billings
lroi from the bills rtheed~po~iteieor 12
aid
In full and has not had more than two occasions in which
a bill payment was delinquent, and the Customer Is not
ra delinquent in the payment of current bills, the deposit
y r plus any accrued interest shall be returned in the form
i of a credit to the Customer's next bill,
(2) If service is not connected, or after disconnection
of service the City shall refund, in 60 days or leas,
r the Customer's deposit plus accrued interest or the
balance, if any, in excess of the unpaid bills for
i ssrvioe furnished.
spa
(3) A record of each unclaimed deposit shall be
maintained for at least four
the City shall make a reasonable reffort ito retur time
deposit. in no event Will a refund be given it the
„k l deposit has not been claimed within the four-year period.
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173dg PACE 5
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Sec, 25-4. Refusal
of SetvLce,
for one orApplicant
for he utility y be refused
of t
following reasoner service
(a) Refusal to Make
refuses to make 0608 st. The Applicant or
provide a a required pos t, meet credit requirementaomor 30
calendar daysaof naee of pnt Eor utlllt
f ppIIcation. Y service within or
(b) Indebtedness, The Applicant
bills of c argea or prior utilit has undisputed Jelin uent
` Y service with the city, q
(c) Inade uate Facilities, The electric, water or
facilitfes or e
aervicea are reque~ ed W a res;Wadi uat~emisa• where the sewer
t' that satisfactory and safe utility earviczardou au utility
. of unsafe so
as cannot be
' (d) Premises In VLolatton of Ordinances. supplied,
pramfs~a where such service a requested The building or
aomise repaired s being
Ord occupied or 9 constructed
used in :violation of any City
(e) Chen e of Idantit to Avoid Pa mart, Failure to
bill de another customer et the acme address where the change of
custoner's identity is r.ade to avoid or evade a pay the
utility bill.
' p Y ent of a
Pro or
identiticat onesuede elficee_i~on-r
(f) pailure to
rfver s license provide proper
` , tenants lease, etc.
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17369
PAOB 6 ~
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Sec. 25-5. Residence or Place of Business for Which A li-
cat on Acceote Bona a One o Applicant.
Where an application is accepted for electric, water, sewer,
or solid waste service at a location, the location shall be
considered the bona fide residence or business of the applicant
y and should electric, water, sewer or solid waste service be
discontinued for nonpayment of bills or for any other violation
of this article, no new application will be accepted from the
owner, agent or any other person to continue service at such
location under any other name, so long as such location is
occupied or used by the original applicant as the bona fide
residence or place of business of the same, until after such
bills, interest, and penalties, damages to utility equipment or
other service charges lawfully owed have been paid in full.
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1736
9 PAGE 7
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Sec. 25-6. Discontinuance of Service.
' The city may adopt or follow any administrative procedure to
discontinue utility service to a customer for which
disconnection is authorized and meets the following minimum
requirements. n
onneetion or D•lin uent sill:. A' customer'e V
(a1 flis
utility erg( ce te a bill has not bean paid=
cam
m • sconnec into within
ttie dditli'- CaASi &Ate o[rea~b.ill . and •if proper notci aS fs°
gtV h,+,Id tt~e:'sYent'oC it;.diiputSQSthabiennpreip . rlyon olii~d?
44 i s Yil d e!£iir ItUAosa•r servi
t. b e " 81 Rot bs required to pay the disputed -'portiolii
h •xceed•,,the anount Of that custoM•r': aViiage
16 e t 4 . tr~n~ ra,t~s. Pending ; thy,, acigietion of the
'~~[btif t diiputs'►° but' o'event more` than' 60`days'
(1) Notice Required. A proper notice shall consist of
notification that a past due balance remains and present
fir.. previous month and full payment for pa
billings must be received by the due data to avoid
disconnection# if full payment has not been posted
to the account or a deferred payment agreement
entered into within 8 days after the first notice$
the customer will again be notified by a separate
r. v mailing or hand delivery of final Notice Prior to
disconnect notice and final
. Disconnection.'
" notice will be produced on all accounts with an
unpaid balance due even in the event the awount in
bbl
in dispute. This is a normal process and a reminder
^ both to the Customer and the City that a balance
remains on the account but action to terminate
service: for the disputed balance will be suspended
pending completion of the determination o! the
dispute, but in no event more than 60 days.
'r (2) Cone to of Notice. The information included in the
a aconnec not ca :hall be the reason for disconnec-
tion of service, the earliest date on which service
may be disconnected, the location and the business
hours where the reasons for disconnect may
It !r
x;, addressed and remedied, and dispute procedures
should a custom wish to ob to disconnect pr !onto the date ofcscheduled disc nnect,
PAGE 8
17368
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CUSTOMER SERVICE DISCONNECTION PROCESS
Current Procedure
DAY l ---15--- Day 1S IS... Day 30 ---E--- D&Z 30 ...7--- Day 45 ---5 to 15--- Dar 50.60
Hill Due Dal•s I1 Bill 02 Actual cut
pink Cut Order r u_ "Soft Cut Notice
Reminder"
Proposed Procedure
L
` Dim _1 15-- Da1r 15 1--- DAY 16 .-.7--- Day 23 -0-5 to 7--- DAY 26-30
r sill Due Date Reminder Pink
and Letter Cut Notice Cut Order
and Actual cut
to Cosigner
_ t6tcotecide with
bill 02
021int25
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(b) Disconnection with Notice.
diac0ntinued after proP notice er e Utility services
reasons= for any may be
of the following
(1) Delin uent Account, For failure to
account or a ure to comply with pay ater
deli
deferred payment agreement.
msn u na
f 2) De osit, Credit Requiramen►
required de osit For failure to
comply with a guaranty
Y Of payment requirement.
blecredit tequirementeoat or
(3) Access to Meter,
ke meter readil For failure to make a utility
inspection or testicgssible for reading, service
(4) Meter tam Bring Dama e
to pay any c argea resu sine' Char ea. For failure
connectio,l or reconnection g tom meter tampering,
F for which the customer is liagP or other charges
{5) We and
ma nta n utel rte E ui ment. For failure to use or
the purpose intended,P Y equipment which is safe for
a•
(6) Other Violations.
utf t For use of the pramisea or
ordinance equ Pment in violation of
thereto. ' state law any Cit
or regulation made
x' pursuant
' (c) Ditscdonnection
disconr~ without tvotlce~ known Utility
MAY be
dangerous service
connected ce wi w s hthoutout not w
exists for long as the ice condition ex
ere a condition
ists or where service is
authority b a
e has no mde
authorikion for service or who has ricrsoectedo service without
authority lol3owing termination of service for nopaymenttor s
inatan of in
acme or ~
ing the yps meter or equipmen
bypassing the tampering wiotheth r lnetances of diversion.
reeaonable, re
of
" written statement the hazardous condilionhera
given the nature onnection
reason therefor she Belding Sc
notice o! di
upon the front door and the
of each ilficted iiaidential common s soon ae
possible after service has been disconnscted,
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17368
PACE 9
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M Resolution of Uis ut as: Any customer or applicant for
service requesting the oppunity to dispute any action or
determination of Customer Service shall be given an opportunity
for a supervisory review, immediately following the customer's
request for such a review, arrangements for the review shall be
made for the earliest possible date. Service shall not be
disconnected pending completion of the review. If the customer
chooses not to participate in such review or to make arrangements
for such review to take place within five days after requesting
it, the City may disconnect service, providing notice has been
issued under standard disconnect procedures. Any customer who
is dissatisfied with the review by the supervisory review must
be informed of their right to file a complaint and/or request a
hearingg before the Customer Service Manager, The results of the
auporvisory review must be provided in writing to the customer
within 30 days of the review, if requested. if, after such
review, it,is determined that the initial reason for discontinu-
once of service was correct and is authorized by this chapter,
the customer shall be notified in writing of such determination ~U
and notice of a new termination date shall be given in accordance
F with this section.
The Customer who disputes the reason for discontinuance,
shall not, however, be relieved of paying any utility bill or
charge, or part thereof, which is not disputed, and after proper
' notice, service may be discontinued for failure to pay such JC!'~""
undisputed bill or charge, or part thereof, The Customer may be
required to pay an amount equal to their a,?stage monthly usage
at curie terates pending the completion of the determination of
T„
the disput,
x
(e) Disconnection of Mastermetered A ertments. When a bill
for utility services s e nquen or a mss ermetered apartment
complex (defined as submetered or non-submetered building in
which a single meter servos one or more residential dwelling
+ units), the following shall applys
(1) The City shall send a notice to the customer as
required. At the time such notice is issued, the ffff
City shall also inform the. customer that notice of
possible disconnection shall be provided to the
tenants of the apartment complex or building if i
payment is not rendered before that time.
1736g PAGE 10
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(2) At least six days after providing notice to the j
Customer and at least four days prior to disconnect,
the City shall notify each tenant, os required by
law of possible disconnection for nonpayment.
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17368
PAG!! 11 Y~ q
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Sec, 25-7. Change of Address of Customer.
r (a) when Customer changes his addreas, he shall give notice
thereof to Customer Service at least three days prior to
the date of change, Customer shall be held responsible
for 111 utility service supplied to the vacated premises
until such notice has been received, and the City
s. Utility has had a reasonable time, but not less than
three days, to discontinue utility service,
(b) if Customer moves to an address at which he requires
utility service for any purposes specified in his
Service Agreement, and at which address the City has
such utility service available under the same rate
acheduIs$ the notice shall be considered as customer's
request that Customer Service transfer such utility
'r• service to the new address. Customer Service shall make
r transfers of service as promptly as reasonably possible
after receipt of notice, No transfer of service will
yr affect any special obligation of the customer associated
with providinq utility service at his prior location nor
prohibit the City from requiring special payments or
obligations, in accordance with these Service Rules and
Regulations, for providing electric service at the new
F' location,
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173dg PAGE 12
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Sec. 25-8. Ill or Disabled Persons at Customer's Residence,
No electric service shall be discontinued to a delinquent
residential customer permanently residing in an individually
metered dwelling unit when that customer establishes that
discontinuance of service will result in some person residing at
that residence becoming seriously ill or more seriously ill if
a service is discontinued, A customer seeking to avoid
discontinuance of service for such reason must have an attending
physician supply the City with a written statement prior to the
termination date stating that discontinuance of service may tom'
result in some person residing at the residence becoming
' seriously ill or more seriously ill if service is discontinued.
The written statement by the attending physician shall be valid
for a period of sixty days from the date of the statement,
unless the nature of the illness or disability described in such
statement clearly warrants a longer period, in which care an
extension of time no longer than sixty days may be given. If
such extension is not granted$ the customer must submit a new
rub., ► statement from a physician prior to the end of the sixty day
period in order to avoid discontinuance of service.
In any case, the Customer requesting that service not be
discontinued under this section must enter into a deferred
payment plan or make other arrangements satisfactory to the City
' for payment of the account for continued utility service,
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' 17369 PACE 13
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Sec, 25-9. Discontinuance During Extreme Weather. on a day
where the previous ay s g ea temperature no exceed 326F
and the temperature is predicted to remain at or below that
level for the next twenty-four (24) hours, according to the
nearest National Weather Service Reports, or where an 'excessive
a' heat alert' is in effect, as determined by the National Weather
Service, electric service shall not be discontinued to a customer
until it is ascertained that no life threatening condition
exists in the customer's household, or would, exist, because of
t; discontinuance during such severe weather conditions.
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1736
9 PAGE 14 ~
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: Sec, 25-10. Alternative to Discontinuance for Delinquent
Bills or Char ea, A customer who is delinquent in the payment
or any utility bill or charge may avoid discontinuance of
service by doing one of the following3
(1) Paying the total amount due.
(2) Deferred Payment Plan, The Customer Service Department
k, may offer, upon request, a deferred payment plan to any
residential customer who has expressed an inability to pay all
of his or her bill, if that customer has not been issued more
than two termination notices at any time during the preceding 12
rr mont!,s,
w° Every deferred payment plan entered into due to the
customer's inability to pay the outstanding bill in full shall
provide that service will not be discontinued if the customer
pays current bills and agrees to pay the balance in reasonable u
installments over a period not to exceed six months. ry
(3) Residential Customer. if a residential customer is
unable to pay delinquent bills in accordance with the procedures
above, or has defaulted on a deferred payment agreement and
cannot pay the delinquent bills, due to a bona fide hardship,
the customer may be referred to the Utility Account Review
Committee, A bona fide hardship exists when extraordinary
events or situations have depleted or will deplete household
' financial resources and have created problems in meeting basic
household expenses, particularly bills for energy so as to
constitute a threat to the health or well-being of the
household, particularly the elderly, the handicapped, or very
young children in the household. Examples of such hardship may
be as a result oft sudden accidents or illness requiring
extraordinarily high medical billst death/funeral expensest job
loss or unemployment from full-time jobs natural disasters (i.s,
acts of Cod), This Committee is composed of representatives
oft customer service, utility Administration, Finance, Public
works, and Energy Conservation, Additionally, one citizen
representative selected and appointed by the City Manager will
serve as anonvoting and the income- of tre sidshall ential review
customers
delinquent amounts o ys to determine whether there is a financial hardship that would
warrant the granting of a deferred payment beyond six months,
and, if such hardship is found to exist may authorize a
deferred payment agreement for a period not to exceed twelve
(12) months,
173bg PAGE 15
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(4) Commercial customer.
stomer.
to pay a nqua If a commercial customer is unajb
n Tri accordance with the procedures in EF above$ or has defaulted on a deferred payment agreement cannot pay the delinquent
bills, they may be referred to Executive Utility Account Review Committee, This ExecutCommittee is composed of the City Manager, Finance
DirectPublic Works Director, and Utility Director. The Executcommittee sha11 review the delinquent amounts owed by commercial customer and
determine whether there is a financhardship that would warrant the granting of a deferred paymbeyond six months.
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17369 PACE 16
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Sec. 25-11. Connection Char es.
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(1) New Connects. Applicable when an applicant requests
.y electric, wa er, or sewer service for the first time where no
numbereis establishedylously existed and where a new account and
Self-Contained
Meter Install Instrumentation
Meter Install
Regular Time t,rm,,, 010.40 20,00
Overtime 3o.ae 140,00 60,00 )kl 464,01
x 120,00
(2) Connect Transfer. Applicable when an appplicant/customer
requests aerv ca a an address which has existing or
service with an existing account number and history. previous
Regular Time ~1h1~►"~
10.40
Overtime 00 15,00
. 115. o 30.00 ~(,.t~H
r (3) Della Lent Service Fee. Applicable when a customer's
electric, water, or sewer aerv ce is discontinued for failure to
pay a delinquent bill, failure to make a required deposit,
failure to comply with the tstms of a deferred
agreement, or failure to pay for a loss to the city respament
ulting
from motor tampering. 9' a customer requesting reconnection,
shall pay such delinquent service fee, all delinquent bills,
required deposit, or loss resulting from meter tampering as a
condition to having service reinstated,
F
Regular Time
Overtime 20.00'
` :/0,00
' (4} D finltion of Time Charges,
charggd' when t we
raquut or service ti completed byt 31001P be
of thh• business day requested or next day service is allowed,
Overtime Rate will be charged for all requests for service tha
t' do not most regular time guidelines,
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Sec, 25-12,
(a) Monthl
for utilit" eilIln all Customers shall be billed
utility bi 2 eha21 ®not be a customer who
for utilit relieved [ails
to receiVehly
t Y services received, from the obligation to pay
(bJ Due Date.
be due an All bills rendered
" pays is dic
shall not be on the due date inatedli utility the sebi
. less than rvices shall
issuance, It the due dat~ifteen (1S) days Il, which
due date for falls tram the date of
the City of Den one aftsrrtha aduehall on a be weekend or holida
the next business daytc!
(c) Overbillin
service ate and Onderbillin
rates for the found to di fer tom the If billings
for ut
the fit services bein City of Denton s ility
lawful
by
adjustment shall
y fails to b bill the Cuatomerafor such the cusservice,tomear, or if'
" Division, If the calculated by the billing
be made customer is due a refund Customer
for a PRrtvd not to o an ad ustmenteahall
was undercharged, the u exceed 21 months,
f was undetbllie
d Y may ac IV the customer
for
' backbillin a Pariod not to or the amount which 010
Produce g 1e not to exceed six mont s° coed 21 months,
records to Idonti
backbllling or unless sue such fy and fuetit unra • ut t y K, underchar e Y can
tamparLngg Y the additional
amount of
City shall bypass, or diversion t h b e !s the result of meter
not disconnect
char service if customer, However
gqthe customer fa ges ariein Y
to the date t%e from an underbillin lls to the
amount of City initiall g more than six months
unless the undercharge and the otified the prior
such undercharge is customer aF the totl byPassin a result Additional amount due
9 9, or diversion b of meter
$2 or Mateo the utilit y the customer, If the underbillingnis
" Payment flan o utility shall offer to such a deterred
underbillinq, Ption for the customer length of time as that of r
(d) 91 lin the
found to errors Duo to
e ou s e"o0 r-~ F atet FelIure,
Ame Natl,onal ° accuracy s an ar a establiY shed b meter is
Watettrcan Works 8t;Indards
Aesooiatlon Instituter Ina, Y the
Previous readin s ' Proper rotraction "shall the American
removal of such g for the Period of made of
time the meter w~~°r from service forix wont s recedin
- in service ee , or rom the
exceeding six months n buutbenot
as the meter etieli hive been show
17369
PACs 18
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in error by such test, and adjusted bills shall be rendered. No
refund is required from the utility except to the customer last
served by the meter prior to the testing. if a meter is found
not to reg(ster for any period, unless bypassed or tampered
with, Customer Service shall make a charge for units used, but
not metered, for a period not to exceed three months, based on
: amounts used under similar conditions during the period
' preceding or subsequent thereto, or during corresponding periods
in previous years.
(e) Estimated Bills. For good reason, such as where a meter
is not me a r Ujl accessible for regular reading, a customer
may be billed for utility service based on estimated utility
usage.
(f) Disputed Bills.
(1) 1,1 the event of a dispute regarding any bill for
~stility service, Customer service shall forthwith
make such investigation as shall be required by the
particular case, and report the results thereof to
the Customer and, in the event the dispute is not
s resolved, shall inform the Customer of the dispute
procedures.
~a h
(2) Notwithstanding any other section of these rules,
the Customer shall not be required to pay the
disputed portion of the bill which exceeds the
amount of that Customer's average month use e a
curt n a es pen ng a completion a e
da erm nat on of the dispute, but in no event more
than 60 days. For purposes of this rule only, the
w. customers average monthly usage at current rates
shall be the average of the c wtomer's gross utility
service for the preceding 12-month period. Where no
previous usage history exists, consumption for
r calculating the average monthly usage shall be
estimated on the basis o! usage levels of similar
customers and under similar conditions.
(g) Proration of_tility Bills. The billings for utility
l; serviceea upplied she be calculated on a thirty (30) day basis
and proratedd higher or lower for longer or shorter billing
periods respectively.
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1736g PACE 19
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ih) Unbil3ed Account. where the city's records show that a
utility customer was not billed on a regular monthly basis, the
customer shall. nat. os telleved o! the obligation to pay [or the
utility services supplied, but no late charge ahrall be imposed
~~F.~. ~ for failure to pay the amount that would have bfen due monthly '
had the eccount been billed monthly and, when rsyueated by the
cu~tom~r, the customer shall be permitted to pay any accrued
amount that was unbilled over a period of time equal to the
period of time that the account was not billed.
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Sec- 25-1.3-
Ad ustmente for Hidden Water
Leaks. {Ord, ►8b-95)
Any customer who is
water usage durin an billed for a substantial
leek or unknown causey one billing month due Increase in
rte, may to a hidden water
g,. the amount billed for request and receive an adjustment
accordance with the water and sewer Usage for that month nth in
provisions of this section, in
Definitions, ?or purposes of this section the following
words shall be defined as follows
Excess usage' shall mean the difference
greatect normal usages of in the
water
location and the actual amount of water metered vice
~ billed
In the billing month for which the adjustment
is requested at the service location,
'Hidden water leak' shall mean an
plpe► line or other water any leak of a Water
caused by deterioration, corrosion,e naturalgforc at
r or other similar cause which is not immediately and
reasonably detectable from the surface of the ground,
x "Greatest normal usages Shall mean that amount of j
water metered at thw
customer's service location In f
the billing month of greatest consumption during the
previous twelve (12) consecutive billing months, or,
if there is iess than twelve (12) I
months# the greatest consu t
ion prior billing
billing month, prorated to the number rot gdaays f n rtior
j
' billing month for which the adjustment is requested,
he
$Substantial increase in water usages shall
mean an
Increase in the amount of water metered and billed
at the customers service location for the billing
month for which the adjustment is requested which Is
In excess of fifty percent (In ex use e• 501) of the 'greatest
normal g es that service location.
2, Written Re uest,
pursuan tot a sec on shAny all make the requestiIn writing to an adjust ment
Customer Service Department on forms
provided for that p rpose,
A request for an adjustment based upon a hidden Water Is u
ek she
' state the location and cause of the leak, the date it was
discoverad, and the date of, and person making the repair, with
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attacted copies of repair bills, A request for an adjustment
based upon unknown causes shall state that the applicant has no
knowledge of the reasons for such excess usage of water at the
service location for which the adjustment is sought, All requests
Y; shall be submitted within thirty (30) days of the due date of the
b monthly bill for which an adjustment is sought,
3 Adjiustment Allowed, A request for an adjustment in a
monthly-Mr-F5r water and sewer usage shall be granted it it
meets the following conditions:
Y-
a. A request, with all required information, is filed
within the required timer
b. The requested adjustment is for a monthly billing
in which there was a substantial increase in
waiter usage resulting from a hidden water leak or
unknown causer and
c, There has not been an adjustment made in the
monthly billing for water and sewer usage at the
same service location within the prior twelve
w' (12) months under the provisions of this section.
`r Amount of Adjustments If an adjustment is granted under
this section, the customer's account shall be adjusted by billing
r' the customers for the excess usage of water and sewer at the ser-
vice location for the month in which the adjustment is granted at
a reduced rate of $0470 per thousand gallons of w - r and $0,50
per thousand gallons of sewage or amount billed, wi,rch ever is
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Sec. 25-14, Average Billings c--
C6 (Ord, #85-252)
Any residential
customer of the City whovhave eestablishedlagminimum of 12 months,$
' history and a good Credit rating ,F
Payments at thel cationforwhich thsnaverage billingtwequest
3
is for, may have billings for electrical, water, sewer and
sanitation services billed based upon an average bill for the
previous twelve (12) months of service with the City in
`A. accordance with the following Provisions:
(a) The customer must make a written application to the city
on a form furnished by the City requesting average billing and
agree to be bound by the provisions of this section,
(b) Upon receipt of such application, the city will compute
the total consumption of the customer for water, sewer and
electrical service for the
this %nnual consumption b prior twelve (12) months. Dividing
a consumption used to by eleven (11) will provide the
i twelve (12) months, Theebill sihalla be acalculated on the some
'brhllcuatomhedules that are applicable to the specific customer,
billed this average billing for the first
eleven 111) billings of each year. On the twelfth billing, the
City will either credit the customer for the amount billed in
excess of the actual twelve (12) months' consumption or bill the
customer for the amount of actual consumption in excess of the
average billin
the next billing date todpayrany dditional billingsi have until
(c) The city may deny any request for average billing based
upon the absence of a credit rating for the customer, the
customer's credit history with the City, or any other financial
reasonse Upon the acceptance and approval of a request for
average billings by a customer, it shall constitute an agreement
by the customer to comply with the terms of this section and the
average billing policies of the City,
(d) Customers will be automatically discontinued from the
program if they do not pay their average bill in full by the
nexe billing date, and customers will be billed on the next
monthly bill for all amounts due the City for electrical, water
sewer and sanitation service to date of billing, Should a
customer be removed from the average billing program for failure
er to pay the bill on timer such customer may not requalify for
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1736g PAGE 23
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such program until after tha expiration of three (3) months.
After a second removal from the ro, customer no
Y requalify for such program until afteramthea expiration m of one
year.
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a; Sec. 25-15. Returned Checka. Any applicant or customer who
makes payment to the city for utility services by check and such
check is dishonored by the applicant's or customer's bank for
any reason, shall be charged a service fee for such dishonored
check.
t
checks must be picked up by the customer and paid in cash.
„ No check will be resubmitted to the bank for payment nor
T returned to customer until paid in full.
customers with two or more insufficient checks within any
21-month period must pay cash.
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F'Sec. 25-1b.
Miscellaneous Services and Char ea.
r services supplied to utility customers for a an c no charge Any
y- otherwise specified in the Chapter shall be charged as follows:
L,aboc (Rigular Time) Actual time worked measured to the
} nearest one-quarter hour and billed at
1 -4 the rate applicable to the employee's
t aalary plus payroll additive of 35t,
{ Labor (Overtime) Actual time worked measured to the
nearest one-quarter hour an billed at
r one and one-half (1.5) times the
regular time rate applicable to the
employes's salary plus payroll additive
r of 35%.
Trans nortation All vehicles to be billed actual miles
driven at distribution rate (cost to
operate) applicable to vehicle type
r used.
All Material
` Stores cost
c~ .w
sales tax. Plus 251 and applicable
Other Costa
-the The actual cost for meals and other
x, miscellaneous out-of-pocket expenditures
M applicable to the job,
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Sec. 25-17. Meter Readings, Test, Charges.
(a) Meter Readings. A customer who requests a reading of
any electric or water meter in addition to regularly scheduled
readings shall be charged $5.00 for each additional reading in
5 which no error is found.
r (b) Meter Tests. Any customer who requests a teat of the
accuracy o an electric or water meter which has been tested
within the past four years and such meter is found to be
accurate within plus or minus two percent, shall be charged as
follows:
Electric
KWH Meter 25.00
KW Meter 135.00
water
x Two Inch Meter $25.00
Over Two Inch Actual Cost
(e) Error Adjustment. In the event meter test reveals that
a meter is inaccurate by more than plus or minus two percent,
2A.. the' customer's next regular bill will be credited or debited in
the amount that is the difference of what was actually billed
j .1 and what should have been billed for the prior twenty-four month
period.
(d) charges Billed. Any meter reading or testing charges
shall be added to the customer's next monthly bill after the
date of the reading or testing and shall be due when such bill
is due. If an error is found in a meter which would increase a
customer's bill, the .city, upon the request of the customer,
shall prorate the amount of the electricity or water actually
supplied over the billed amount over a twenty-four month period
or such lesser time as the customer requests. each pro rata
amount added to a customer's regular monthly bill because of
q: meter inaccuracy shall be due when the bill to which it is added
is due..
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1731g PAGE 27
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Sec. 25-18. Special Facilities Rider.
All utility services shall be supplied from available
facilities. If an applicant for utility services at a
particular location requires facilities or equipment for
receiving utility services not normally supplied by the city
than the customer shall enter into a contract with the city,
prior to the time service is made available, agreeing to pay all
costs incurred in supplying facilities necessary to meet the
1
customer's service requirements.
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1796g PAGE 28
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Sec. 25-19. Meter tampering.
(1) Meter tam ering Defined, For purposes of this section,
meter tampering shall mean any intentional act that effects any
' electrical or water meter or equipment so that the City's
electrical or water supply is:
(a) diverted from passing through a metering device; or
(b) prevented from being correctly- registered by a
metering device; or
(c) activated by any device installed to obtain
electricity or water without a metering device,
without the effective consent of the city.
(2) Persons Liable for Loss Resulting from Meter tampering.
Presumption.
Any person who receives any water, sewer or electrical sec-
vice from the City of Denton, the value of which was not billed,
or correctly billed, to such person because of meter tampering,
shall be liable to the City of Denton for the value of the
utility services received, without regard to whether the person
receiving such service was, or is determined to be, responsible
,r for such meter tampering.
r{,, For purposes of this section, a person s;iall be presumed to
have received the value of the utility services supplied, if:
(a) the person, while a utility customer of the City, was
y., supplied utility services at the time at the place where
the meter tampering occurred; or
(b) the person was not a utility customer of the City at the
time and place where the meter tampering occurred, but
was at nueh time receiving the economic benefit of
kt, utility services supplied as a result of teeter tampering.
r (3) investigation gr Report. The Director of Utilities, or
his designee Shall investigate all incidents of meter tampering,
gather information thereon and prepare a written report.
h+" (1) Amount of Liability, A person found to be liable for the
value o utility services received as 'a result of meter
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In accordance wi the value of
th this section shall be liable for
such service in an amount as determined by the Director of
Utilities or his designee, based upon consideration or relevant
r factors which may include the followings
(a) the type or nature of the meter tampering]
(b) the length of time or periods of time, if known or
which can be reasonably determined, for which the
meter tampering occurred:
(c) the difference in the actual utility usage and the
` normal or expected utility usage, if any, of the
service location where the meter tampering was
found# and
(d)•the billing history of the service location where
the meter tampering occurred.
(5) Notice to Person Liable. After the investigation and
report are comp e e , a wr en notice shall be hand-delivered
or mailed by certified letter to the address of the person
Las" determined to be liable for the value
actually received but not billed p a the utility services
tampering, The notice shall contain the following:
(a) the service address or location where the meter
tampering was founds
(b) the date the meter tampering was found:
(c) a brief description of the meter tampering that was
founds
(d) the amount of money the city is claiming as a loss from
utility services supplied but not correctly metered
became of meter tampering and how such loss was
calculated:
(e) If the person to whom such notice is sent is currently
7 receiving utility "service at the location where such
s meter tampering occurred, a statement that the value of
the utility services supplied which were not correctly
metered as a result of the motor tampering, if any, will
be added to the customers utility account by a date
specified, which shell not be prior to the time the
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customer is afforded an o
determination that meter tampers g Y occurred teor the
amount of loss claimed from such meter tampering.
(f) A statement that the person to whom the notice is
directed shall have the right to contest the
determination that mater tampering occurred or the value
of the utility services claimed to have been supplied
t' and not correctly metered as a result of the meter
tampering, if any, by notifying the Director of
rc withini fifteenhi(15) dayse off the hdatet such inoticetiis
mailed or delivered.
(4) A statement ghat, if the person to whom the notice is
directed fails to contest the determination of the loss
i claimed to have resulted from the meter tampering by
filing a written contest as provided for in such notice
and thereafter fails to pay such claimed loss as billed,
utility service where the meter tampering was determined
to have occurred may be discontinued.
,
(6) Hearing on Liability,
(a) Notice of Hearing, Upon receiving a contest of the
determination of liability for meter tampering on the amount of
loss claimed as a result of meter tampering, the Director of
Utilities, or his designee, shall notify the person filing the
contest, in writing, of the date and time when, and the place
where,` such contest will be heard, which shall not be less than
s: ton (10) days after the mailing or delivering of the notice
given of such hearing,
(b) Hearing. At the designated time and place a hearing
will be held before the Director of Utilities, or his designee,
at which the person filing the contest shall be afforded an
opportunity to present any relevant information why the person
whynthe1amountfof loss claimed is n t reasonableeter tampering or
The hearing official shall not inquire into, receive or
consider any testimony or information concerning the
g"• person or
persons alleged to have performed the alleged act of meter
tampering, but shall restrict such inquiryy testimony and
rw:. Information received to one or more of the following issues, if
contested:
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17369 PAGE 31
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4. (1) whether an act of meter tampering, as defined by this
section, occurred at the service location in question!
(2) whether the person filing the contest is, pursuant to
the provisions of this article, liable for the claimed
loss resulting from the alleged meter tamperingp or
(3) whether the amount of claimed loss resulting from the
alleged meter tampering was reasonably determined in
accordance with this article.
(c) Determination. within five (S) days of the hearing,
the hearing officer shall make a determination of the contested
issues in writings a copy of which shall be mailed to the person
' filing the contest.
If the person filing the contest is found to be liable
1.. for the loss resulting from meter tampering, the notice shall
state the amount of loss for which the person is liable and, if
such person is a utility customer, that the amount of loss will
be added to the utility account of the customer as of a date
specified.
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Sec, 25-20--25-25. Reserved.
' SECTION II.
That Article II of Chapter 25 of the Code of Ordinances is
r hereby amended to read as follows:
ARTICLE II. ELECTRIC RATES '
Sec. 25-26. Electric Rates Set by Schedules Adopted.
' The rates to be charged for providing electrical service by
` the city to its customers shall be established and be in
± `XX accordance with rate schedules adopted by ordinance, and as from
time-to-time amended, by the City Council, the ordinances and
amendments thereto to be kept on file with the Cit Secretary
H' and to be available for y
regular business hours, public inspection by the public during
Seca, 25-27--25-34, Reserved.
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`SECTION III.
That Article III of Chapter 25 of the Code of Ordinances is
hereby amended to read as follows:
twy. ARTICLE III. WATER AND SEWER RATES AND FEES
.d, Sec. 25-35. Water and Sewer Main Tapping Charges.
(a) Utilities department to make all taps. The utilities
department shall upon application and payment of the required
fees make all taps of water and sewer mains required to extend
service from the main to a point immediately behind the curb
line of the street and it shall be unlawful for any person other
" than an employee of the City, or person authorized by the City,
to tap any water or sewer main or cut any street surface for the
t purpose of making such a tap.
(b) Tapping, breakout meter loop and other fees. Any
person, association of persons, or corporation desiring a water
or sewer main tap, water meter loop, meter rC ocation or sewer
manhole breakout shall pay to the department of utilities, in
" advance, the following fees:
WATER TAPPING FEES
w
(Including Meter Loop)
Size of Tap/Meter Paved Street Unpaved Street
3/4 inch
$ 475.00 ~ 354.00
1 inch 525.00 375.00
1'-1/2 inch 775,00 600.00
2 inch 925.00 725.00
4 inch (with 3-inch
compound meter and vault) 3,350.00 3,125.00
4 inch ;with 4-inch'compound
meter and vault) 41300.00 41075.00
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1731g PAGE 34
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WATER TAPPING PEES
t,
(Without Meter Loop)
k~.. Size of Tap/Meter Paved Street Unpaved Street
{a,
y4"u 2 inch with valve and saddle
rr $ 575,00 $ 350.00
4 inch with valve and saddle 1,175.00 950.00
c`
t WATER METER LOOPS
. 1/inchch $ 175.00
g' 250,00
1-1/2 inch ~j
2 inch 350,00
450.00
METER RELOCATION PER
a ' Size of Tap/Meter Relocation of 10 Peet or Less
3/4 inch
50.00
2 inch 75.00
r` 1-1/2 inch 75.00
2 inch 100.00 ry •a
SEWER TAPPING PEES
, dt
(Includes Clean-out)
> Size of Tap Paved Street Unpaved street
4 inch
f 4 inch $ 425.00 $ 275.00
r 475.00 275.00
8 innoh -500.00 300.00
10 525.00 325.00
Sewer Manhole Hreakout Pees $50.00
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'R (c) Tapping fees in addition to other fees. The fees
established herein shall be in addition to pro rata cost charges
s* or any other charges provided by ordinance. Any person
requested and receiving a meter relocation, water or sewer tap
t'r or other similar work, service work, service or material for
~4t~_ which a fee is not specified above shall be charged for said
work in an amount equal to the cost of the material, labor and
equipment plus twenty (20) percent.
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Sec. 25-35. Water and Sewer Ratea Set by Schedules Adopted,
The rates to be charged for providing water and sewer
service by the city to its customer shall be established and be
' in accordance with rate schedules adopted by ordinance, and as
from time-to-time amended, by the City council, the ordinances
and amendments thereto to be kept on file with the city
secretary and to be available for inspection by the public
during regular business hours.
Seca. 25-37--25-59. Reserved.
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SECTION IV$
Any person who shall violate a provision of this ordinance,
or fails to comply therewith or with any of the requirements
thereof, or of a permit or :ertificate issued thereunder, shall
be guilty of a misdemeanor punishable by a fine not exceeding
Two Hundred Dollars 1$200.001. Each such person shall be deemed
guilty of a separate offense for each and every day or portion
thereof during which any violation of this ordinance is com-
mitted, or continued, and upon conviction of any such violations
such person shall be punished within the limits above.
SECTION V.
That if any section, subsection, paragraph, sentence, clause,
" phrase or word in this ordinance, or application thereof to r.ny
person or circumstance is held invalid by any court of competent
jurisdiction, such holding shall not affect the validity of the
remaining portions of this ordinance, and the City Council of
a„ the City of Denton, Texas, hereby declares it would have enacted
such remaining portions despite any such invalidity.
SECTION VI.
All ordinances or parts of ordinances in force when the pro-
visions of this ordinance become effective which are inconsistent
or in conflict with the terms or provisions
ordinance are hereby repealed to the extent of anytsuch dconin this
flict6
SECTION VII.
That this ordinance shall become effective immediately upon
its passage and approval.
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1736 g RAGE 38 •
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PASSED AND APPROVED this the dey of
,r.
RAY STEPNENS, MAYOR
CITY OF DENTON, TEXAS
ATTESTt
CHARLOTTE ALLEN, CITY SECRETARY
CITY 01 DENTON, TEXAS
t APPROVLD AS TO LEGAL FORNt
DEBAA,ADAM DRAYOVITCH, CITY ATTORNEY
CITY OF DENTON; TEXAS
Y t BYs
ry
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1736q PAGE 39
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TO: Robert E. Nelson, Director of Utilities i
FROM:
Attorney Joe D. Morris, Assistant City
SUBJECTs Ordinance Providing for Adjustment in Water gills
DATE: March 3, 1986
Attached is the requested proposed ordinance for adjustments to
water bills for excess asage. Please review the provisions
carefully, to see if it accomplishes the
Please pay particular attention to the purpose Intended.
that t d
they work properly in determinin afinitions to be „uie
9 adjustments.
Please return any comments or suggested changes at
convenience, your earliest
i
JOE
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x Attachment
APPROVED=
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17369 PACE 40
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f,,I CERTIFICATE FOR
ORDINANCE AUTHORIZING THE ISSUANCE, SALE, AND DELIVERY
OF CITY OF DENTON UTILITY SYSTEM REVENUE REFUNDING BONDS,
SERIES 1987, AND APPROVING AND AUTHORIZING INSTRUMENTS
AND PROCEDURES RELATING THERETO
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THE STATE OF TEXAS e
COUNTY OF DENTON :
CITY OF DENTON s
We, the undersigned officers of said City, hereby certify
as follows$
1, The City Council of said city convened in
SPECIAL MEETING ON THE 27TH DAY OF JANUARY, 1987;
at the Municipal Building (City Hall), and the roll was called
of the duly constituted officers and members of said City
Council, to-wits
Jennifer K. Walters, City Secretary Ray Steohens, Mayor
Mark Chew Linnis madams
Jane Hopkins Jim Alexander
§ Jim Riddlesperger Joe Alford
and all of said persons were present, except the following
abaenteeso ,
thus constituting a quorum. W ereupon# among of er business.
the following was transacted at said Meetings a written
ORDINANCE AUTHORIZING THE ISSUANCE, SALE, AND DELIVERY
OF CITY OF DENTON UTILITY SYSTEM REVENUE REFUNDING BONDS,
SERIES 19870 AND APPROVING AND AUTHORIZING INSTRUMENTS
AND PROCEDURES RELATING THERETO
4 -
was duly introduced for the consideration of said City Council
F and duly read. It was then duly moved and seconded that said
a r Ordinance be pasoedt and, after due discussion, said motion,
carrying with it the passage of said Ordinance, prevailed and
carried by the following votes
AYESs All members of said City Council
shown present above voted "Aye".
NOESs None.
2. That a true, full, and correct copy of the aforesaid i
Ordinance passed at the Meeting described in the above and
foregoing paragraph is attached to and follows this Certifi- i
cater that said Ordinance has been duly recorded in said City
,P Council's minutes of said Meetings that the above and foregoing f
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paragraph is a true, full, and correct aixc rpt the passage City
Council's minutes of said Meeting pertaining
said ordinance; that the persons named in the above and fore-
going paragraph are the duly chosen, qualified, and acting
officers and members of said City Council as indicated therein;
and that each of the officers and members of said City Council
was duly and sufficiently notified and officially and hr aforesaid
in advance, of the time, place,
Meeting, and that said ordinance would be introduced and
consW Bred for passage at said Meeting; and that said Meeting
was open to the public, and public notice of the time, p
Anno Tex. said meeting was i en# a71 as required by
and purpose
Ve n
3. That the Mayor of said City has approved, and hereby
approves, the aforesaid Ordinance; that the Mayor and the City
Secretary of said City have duly signed said Ordinance; and
that the Mayor and the City Secretary of said City hereby
dec constitu tthelare of their he this Certifate
copys oflsaid Ordite
nance'for all purposes.
SIGNED AND SEALED the 27th day of January, 1987.
xc City Secretary Mayor
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(SEAL)
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We, the undersigned, being respectively the City Attorney
,a and the Bond Attorneys of the City f Dan tons legality the hereby
certify that prepared
Ordinance prior to its passage as "x
attached and following aforesaid,
4
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RESOLUTION
EXERCISING OPTION TO REDEEM CERTAIN UTILITY SYSTEM
REVENUE BONDS OF THE CITY OF DENTON TEXAS
WHEREAS, certain Utility System Revenue Bonds of the City
of Denton (the "City") are presently outstanding and are
subject to redemption prior to scheduled maturities, at the
option of the City; and
WHEREAS, the City has determined to exercise its option of
redemption as hereinafter provided.
THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY
OF DENTON# TEXAS:
1. That there is attached hereto and made a part hereof
for all purposes a list and description of certain City of
Denton Utility System Revenue Bonds, and notice provisions
relating thereto, which bonds are hereby called for redemp-
tion, and shall be redeemed, prior to their scheduled maturi-
ties, on the date, at the place, and at the price, set forth
therein.
2. That the City shall cause the appropriate notices of
{ such redemption to be given in accordance with the requirements
of the respective proceedings authorizing the issuance of such
t bonds.
3. That due provision shall be made by the City in
accordance with law for the payment of the redemption price of
said bonds by the place of payment (paying agent) for such
bonds.
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RESOLUTION
AUTHORIZING THE EXECUTION OF AN ESCROW AGREEMENT RE-
LATING TO THE REFUNDING OF CITY OF DENTON UTILITY SYSTEM
REVENUE BONDS
THE STATE OF TEXAS s
COUNTY OF DENTON s
s
CITY OF DENTON s
WHEREAS, it is necessary and advisable that the City of
Denton (the "City") enter into the escrow agreement hereinafter
authorized with Texas American Bank/Fort Worth, N.A., Fort
Worth, Texas.
h
THEREFORE, BE, IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF
$ DENTONs
og-a Section 1. That the Mayor and the City Secretary of the
City are authorized and directed, for and on behalf of the My
to iign, seal, and otherwise execute and deliver an escrow
a agreement in substantially the form and substance attached to
A' this Resolution and made a part hereof for all purposes.
Ssition 2. That, upon its execution and delivery by the
parties thereto, said escrow agreement shall constitute a
binding and enforceable agreement of the City in accordance
L with its terms and provisions.
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