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Home My WebLink About1988 CITY of DENTON,TEXA,S MUNICIPAL BUILDING / DENTON, TEXAS 78201 / TELEPHONE (817) 688.8307 Office of the City Manager MEMORANDUM Date: April 19, 1986 To: All Employees From: Lloyd Harrell, City Manager Subject: CITY SLOGAN Over the past few months a great deal of time and effort has gone into the selection of: a City Slogan. Based upon the results from the City Slogan Feedback Form which was distributed to every City employee, "Dedicated to Quality Service" was prefered by a significant inargin, All of the feedback and suggestions for slogans were creative and the Executive Committee sincerely appreciates the interest shown by employees. New that a slogan has been solected, the City Image Committee d will make recommendations to the Executive Committee and City f Council on how it is to be used, The members of this committee are Jeanette Scott Bob Tickper Charlie Watkins Mark McDaniel Ralph Klinke Lloyd Harrell Roger Nelson Annette Watkins Hope Guajardo t If you have any suggestions for the possible uses for the City slogan please got in touch with one of the committee members listed above, I am the committee leader and our next meeting will be held in approximately three weeks, f Thank you, i oy arre 3993M 1 1 l It is the purpose of the City of Benton to provide and encourage an econcmic and social en': ironment w -.ic:1 --'s ccn6uci-,-e to a model quality of life. It is our intent to provide services in a fiscally responsible manner.. We will provide an opportunity for our citizens to express their ideas and values to determine a course of action for our region and beyond, 7hrcugh cooperative action in our region it is our desire to be a visionary leader of the future, 1 j~ l i I + t i r 1 1 A ~edierrled 4 2fe,a/i/.J ~~e?tacoe C/TY of DENTON / 215 E, McKinney / Denton, raxas 76201 I i j i r t i j I 1 l t t i i I C` l-tj off' DrNTON TO PkOV'tl)9' Q"f,'LTg StkVICt TO ACL. ntl-113MS OY TALE C0nnuisrITY TO tNCOUPA,Gt A COOPMATIVE, SPIPUT AND 7`LAXInU1`t CITIZEN 'ENVOI VtntNT TO PkOVIDE StkVICtS IN A VISCALLq ktSPONSIBLt nANNtk TO ANTl.CIPAT$ PUTUP-E NEEDS AND I DtTP92.nINt AN APPx2AP92 LATt COUP Sr, OP ACTION kay StepFwns, Mayor Unniz ncAdams, Kayor Pro-Tern Jim Alexander, Councif number nugh, Ayer, Counou member Randy $oyd, CouncU nember $0b Gorton, Counca Member lane ltopfUns, Councu number LGoyd V. ffarrea, City natiager D OCT - 1 1967 L ION Y orrll~ CITCItY MANAGERS Una. r _ C1TY of DENTON _ DENTON, TEXAS 76201 MBMORANDUM DATE: September 25, 1987 I TO: All employees PROM: Lloyd V. Harrell, City Manager SUBJECT; CITY SLOGAN/CITY MISSION STATRMBNT The September issue of "The City Limits" included an article asking for input from all of the City's employees on the proposed mission statement and slogan, Your comments are vital to this project bsoauoe the slogan is going to be a big part of the City's public image in the coming months and years, When the City places an ad in the paper, the slogan will be there, When City vehicles are out on the streets, the slogan will be on the bumper. When a letter or memo is sent out, the slogan will be on the letterhead. Whenever we come in contact with a citizen, the slogan is going to be involved in some aspect of the transaction. The slogan and the mission statement are going to 1 be vital components in the City's activities, Please take the the time to think about the statements and return the form with your comments rtooone of slogans and mission below peoplo listed I t Joella Orr,, Library Director Gary Collins, Director of Data Processing Steve Brinkman, Parks and Recreation Director Bill Angelo, Director of Community Services Tom Klinck, Director of Personnel David KIlison, Acting 9xecutive Director of Planning Thank you, eV& 41oyd V. Harrell gf 1 Attachment 26059 A „ I f ~4l: CITY of DENTON, TEXAS MUNICIPAL BUILDING / DENTON, TEXAS 76201 / raEPNONE(817) 566.8307 ---_----~~Of!!ce of the City Manager i M E M O R A N D U M TO: Lloyd V. Harrell, City Manager PROM: David Ellison, Assistant City Manager City Manager's Office Staff 1)ATE: Doceraber 12, 1988 SIJB,)Ii(:'I': MISSION 8'rAT)dkiENTISLOCAN The City Manager's staff: offers tiro following directions or ` goals which it feels if concontratod on with equal vigor will j make the ideals of the mission statoment/slogan meaningful., { Major Goal N1 Build a higgh level of self-esteem and pride among all departments visions and individual omployoos. lmployees should feel that they are important an(I that their contributions arc recognized. specific Su,ge_ stions rt o Reinstitute monthly informal. meetings over coffee between designated employees and the City Manager. Visits might be ex1) andod to include a couple of: other managers or supervisors with no connection to the invited employees. 'T'alk about whatovor comes to mind, but try to always get a fool for how the ideals of the mission statoment/slogan are taking I hold from tiro employee's perspective. These employees will be determined by the job well done # notes from .tanager to employees and their supervisors. All indications are that this is well received. o Reinforce management by wandering around and continue to move principles of 'T'owards Excellence through the ranks (new ideas, creativity, etc,). We know steps have been taken in this direction. i e M , Lloyd V. Harrell December 12, 1988 Page 2 . o Use the Opp, A itims or activities we already offer to make Cit, mployces feel that tlyis is an enjoyable, produLtive and special place to work. One specific example is making lunch during "Zap Day" more fun and participative give awards for things like most bags of trash collected, most unusual inanimate object found, most unusual encounter with a living object other than a co-worker, and the Like. The CMO staff will organize these awards. o Make effort to thank everyone for their assistance In problem solving. o Make effort to say "hello" atud interact with fellow employees so they feel we are "approachable." o Reinforce employee importance in achieving well run goal Ma or Goal H2 Emphasize, and establish the attitude that "WC ALL WORK FOR Till! CITY OF 1) ENT0N AND ARIi ALL IN T] 118 i5 OGlsl~ R.l - lmnlement actions that role?, t.]- its T y of Denton First" atzltude. i Specific_Suggostions o Produce City of Denton paraphernalia such as T-shirts and caps with the official logo, colors, and slogan/mission statement. Mako these items accessible to everyone through individual purchase or as rewards. The CMO staff is examining their budget for funds to be used to pay for these items. i o Expect and insist on cooperation and helpful behavior between diffcreiit~rddee-partments and 1J'ivld1aaI employees. Managers and organizational leaders must work extra hard to set the tone for this one accept constructive criticism and reports of uncooperative behavior without becoming defensive, try to provide solutions along wlth criticisms, set a good example and don't frod negative attitudes by being inattentive to the way problems or Issues are communicated. o Formalize cross-functional or multi-departmontal teams to work on specific problems or creative endeavors. An example is Paul Lehrer's graphic quality suggestion establish team or 1 J Lloyd V, Harrell December 12, 1988 Page 3 Major Goal d2 (cont'd) , represontativo group of employoes from affected or experienced operations. Have group identify pros and cons, costs, etc, and make reconimondatiorl. Another related idea is to encourage departments to solicit help from other operations on a particrriar projoct through the newsletter and/or the Team Program, o The Assistant to the City Manager will take the, lead in identifying internal or community outreach projects and ask for volunteers from (Iiffcroll t departments (e,g,, painting the broak room, mowing the lawn or fixing up homes of needy persons/agencies), Ma or (foal 113 Make tho idoa.ls Of the slogan/mission statoment a part of our organizational culture and create a constant and real world picture of what we're looking Cor. Literally, silow those employees practicing "Dedicated to Quality Service" and the four principles of the Mission Statement, Specific .SMEL2tions { i o Publish a series of City Limits articles each month about employees or specific acts that represent the slogan and four components of the Mission Statement, U Expd ose employees to the slogan and mission statement j an our expectations rile very moment they they consider coming to work for us. Work principles into the interview and selection process we might even print the slogan and/or mission statement oil applications, benefit booklets, and the other j personnel/employee relations material, o Explore the porsibiIit•y of setting up a phone recorder to be answered 24 hours a day to al (I citizens convenienco In reporting their municipal needs (RFA's). Must note on recorded message that this number is not intended for emergency s.ttuations. f o Be sure to to send 'Let's Hear About It' to the citizens we have provided assistance. I 42G6M/bw G ~ I ti ~ ~ f l ; ~ 1' I~ MISSION STATEMENT 10 PROVIDE QUALITY SERVICE TO ALL MEMBERS OF THE COMMUNITY TO ENCOURAGE A COOPERATIVE SPIRIT AND MAXIMUM CITIZEN INVOLVEMENT TO PROVIDE SERVICES IN A FINANCIALLY RESPONSIBLE MANNER 10 ANTICIPATE FUTURE NEEDS AND DETERMINE AN APPROPRIATE COURSE OF ACTION I i ~ I r ~ DEWCA1ED 70 QUAL11V SERVICE ~ j V p l 1 1 1 1 j I I M CITY OF DENTON QUALITY SEARCH Purpose f Quality search is an incentive program aimed at building awareness and endorsing the recently adopteci mission statement, and organization motto, 'Dedicated to Quality service". It will do this by recognizing and rewarding exemplary employees. Theme Quality Search was selected as the program's theme because it may be seen as a spin-off of the City-wide motto, it embodies the notion of all employees searching for what thoy define as exemplary performers, who are putting the City motto into practice. It further encourages them to k sponsor employees by personally and publicly recognizing their contribution. Timing The program will be conducted over a three month period, beginning January 31, and culminating in an exciting presentation at the Quality Search Celebration in May, 1969. I Performance Criteria Criteria for nomination will be based on exemplary ~ performance, Specific criteria for the selection of award f winners will be based on an employee's performance as it relates to the values and objectives of the City Mission Statement and motto, Some examples include an employee: o Performing above and beyc•nd routine quality service; o Taking proactive steps to prevent potential problems from arising: o serving as a pace setter in cooperation between departments o Showing genuine concern for assisting other employees and citizens! 2336a - l - i o Acting as a positive liaison between the community and the organization, o Consistently setting positive standards of courtesy, cooperativeness and creativity. Program Guidelines 1, Any City of Denton employee may submit a nominee to the Committee Chairperson, Paulette Owens-Holmes, along w~Lh a summary of the service or a description of the exemplary performance. (See nominee form) 2. Eligibility All City of Denton employees are eligible, Selection Committee members are ineligible. 3. Nominees All nominees will receive a copy of their nominee form and coffee mug which Mill be presented by their Department Director. A glory list of nominees will be published and distributed t.o all employees on a weekly basis. 4, Winners Exemplary actions should be documented on the nominee forms and discussed by the committee at weekly meetings, Two prizes will be awarded weekly and the culminate with two grand program will Search Celebr prizes awarded at the Quality ation ' l o Two weekly prizesi A paperweight and one day off presents y a member of Senior Management o Mont hl : Formal announcement of weekly winners in "The Qua ty Search Proclamation' and a luncheon with Lloyd Harrell, City Manager, for the 8 winners of that month. ' o Two Grand Prizes: 1st Place; Three days off presented by Council, plaque and j^ j ; 2nd Place: Two days off presented by Council, t-shirt and plague, f NOTE: All prizes and luncheon costs will be fr.nded by the respective departments of each winner. All days off shall be with pay, to be used by December 31F 1989. 2336a 2 - 5. Nomination Process Employees must use the nominee form to nominate award winners. Forms will be available at all receptionist i desks. This procedure will allow employees to be nominated by any department and level.. 111 o Nominee forms for all award winners should be received by Friday, noon of each week by the Committee Chairperson, Paulette Owens-Holmes. i o The following Monday, the Committee will select the two winners. A minimum of four committee members must be present to make the selections. o A 'glory' list will be distributed to all employees on Friday announcing all nominees for the prior week. o On Friday of that week, the presentation of weekly f awards will be performed by the respective Department Directors, o weekly winners will be ineligible for nomination for one month. o Nominees will receive a maximum of one coffee mug however it is suggested that a person with multiple nominations receive special recognition by the department. i 6. The Committee will be comprised of one employee from the f following departments: a. Parks and Recreation i b, Utilities o. Finance, d. Public works e. Public safety k ' f. General Government ~f r f r i 2336a _ 3. BENEFITS OF QUALITY SEARCH PROGRAM The Quality Search Program will benefit our organization in the following ways; - o Market slogan and create a higher level of consciousness of intent of the slogan. o Foster higher level of Commitment to Quality service o Raise level of Quality Service in all work areas o Reinforce that we value Quality Service and want to recognize exemplary employee performance o Gain more committed and motivated employees o Foster a more productive and unified work force o Create greater team spirit 1 i E ~ l i i i J 2336& ' - 4 - QUALITY SEARCH NOMINEE FORM Date Submitted Submitted by ` - Nominee's Name Date of Event 3 j i Summary of Quality Service: f - a - i t I j 2336a - 5 - i STEPS IN IMPLEMENTING THE PROGR.! 1• Quality Search Selection Committee should be selected by January 3, 1989, i 2. Pre-launch announcements sent from Lloyd Harrell and the Selection Committee to generate interest and inform employees of the program intent. 3. A launch meeting for all Directors and Managers. I 4. A launch meeting for all employees. j S. Reminders to all employees including the following informations } o Overview of the program and guidelines o Nominations will begin January 31 o Nominations for 1989 will close April 17 o The Quality Search Celebration in May, 1989. E i A 2336a i r Tr M COMMUNICATIONS MATERIALS The following can be used to support the program: Launch meetin An introduction to the Quality Search program w e coded for all employees, Mission Statements Mission Statement and City Motto issued from the City Manager's Office. Stationery Special Quality Search letterhead and envelopes ` to send correspondence and messages to employees. Pens Quality Search pens or buttons for all employees attending the launch meeting. Newsletter A monthly Quality Search newsletter announcing the winners and detailing their achievements. The newsletter ■ay be published in conjunction with "City Limits", Banners A banner for launch meetings and final presentation, i A " for " list A weekly list to announce nominee winners on Tuesday o the week following their nomination. Posters Posters that portray the Quality Search theme, A j new poster could be available each month to display in City Hall/departments. Mugs Mugs carrying the Quality Search theme for all nominees. Paperweights Paperweights sporting the Quality Search theme ` or weekly inners. Luncheon A luncheon with the City Manager for all winners or each month(8). r Leave Time Days off with pay provided for weekly and grand prize winnere. Gifts A catalog of various gifts that can be selected by ! weekly and grand prize winners. Jacket/t-shirts A jacket or t-shirt for grand prize winners, i 233ba 7 - l SUGGESTED LAUNCH MEETING AGENDA Introduction by Lloyd Harrell Video or brief presentation on "Why Quality?" General Overview of the Program 1 1 Types of awards and criteria Announcement of Selection Committee Members s t i ft i ~ 1 s , 2336a _ 8 _ QUALITY SEARCH SUGGESTED SCHEDULE OF EVENTS 1 January 3 Selection Committee Convenes Prelaunch Bulletins Begin { ! January 4-31 Prelaunch Meetings ti February 3 First weekly award announced (Every t Friday through April 14) j January 28 Monthly luncheon with Lloyd Harrell i March 27 Monthly luncheon with Lloyd Harrell April 17 Monthly luncheon with Lloyd Harrell f May 1 Quality Search Celebration with final presentation k I k ~ F t E I 1 i 2336a - 9 - i r_ i EMPLOYEE FEEDBACK „ SLOGANS DEDICATED TO QUALITY SERVICE First choice of selection committee 4 respondents chose this slogan VARIATIONS SUGGESTED BY RESPONDENTS: DEDICATED TO EXCELLENCE THROUGH PRIDE DEDICATED TO QUALITY DEDICATED TO SERVICE DEDICATED TO EXCELLENCE SERVICE IS OUR STYLE SERVICE WITH A STYLE QUALITY IN THE METROPLEX A COMMITMENT TO QUALITY DEDICATED TO OUR COMMUNITY IN SERVICE TO PEOPLE i QUALITY, INTEGRITY, AND SERVICE COMMENTS: I like number I because we are servants of the citizens of Denton and we want our service to be the very best possible, Nice, but this is Maytag's slogan, worn out i i l s COMMITMENT TO QUALITY Second choice of the selection committee 4 respondents chose this slogan VARIATIONS SUGGESTED BY RESPONDENTS COMMITMENT TO THE PEOPLE COMMITMENT - QUALITY ft DENTON COMMITMENT TO EXCELLENCE S QUALITY SERVICE IS OUR COMMITMENT QUALITY; OUR GOAL AND COMMITMENT QUALITY SERVICE BEGINS IN DENTON COMMITTED TO EXCELLENCE COMMITTED TO QUALITY QUALITY SERVICE,.. FISCAL RESPONSIBILITY GROWING CITY WITH QUALITY SERVICE CITY WITH QUALITY GROWTH COMMENTS; j I Very nice, but Ford had it first, worn out 1 i I i i i A i I I ALTERNATIVE SLOGANS SUGGESTED BY RESPONDENTS I CITY AND COMMUNITY WORKING AS ONE 1 We ARE The City FULFILLING YOUR NEEDS A BETTER PLACE TO LIVE DIVIDED IN TALENTS - UNITED IN PURPOSE BUILDING FOR TOMORROW LOOKING TO THE FUTURE is DENTON • THE FUTURE TO WORK TOGETHER FOR A SECURE FUTURE i r, STRIVING FOR PROGRESS e i STRIVING TO BE THE BEST ! WORKING TOWARD THE FUTURE LBT'S WORK TOGETHER ffI WORKING TOGETHER FOR PROGRESS DENTON; FUTURE, PAST, AND PRESENT: IT'S ALL HERE FOR YOU WE WANT YOUR HOME AND WORKPLACE TO BE YOUR CASTLE WORKING FOR A MORE DYNAMIC DENTON i WE CARE DENTON DELIVERS TOPS IN THE METROPLEX TRYING HARDER, WORKING SMARTER OUR GOAL 15 YOUR FUTURE l BEING THE BEST WE CAN BE FOR ALL OF'YOU I i j { i OUR GOAL IS YOU i WE'RE HERE FOR YOU i WE WORE, FOR YOU GROWING WITHOUT COMPROMISING QUALITY PLANNING WEKK IN'1'0 THE 22nd CENTURY THE PERIMETER OF'THE CITY IS YOURS i DENTON: WE DELIVEk QUALITY OF`LI1•E WITHOUT YOUR GUIDANCE DOING THE BEST WE CAN WITH THE MONEY WE HAVE HANG IN THERE WAIT 'TIL NEXT YEAR COPS NOW YOU SEE US, NOW YOU DON'T } DON'T CALL US WE'RE ALWAYS THERE f F f i 1 i r w EMPLOYEE FEEDBACK MISSION STATEMENT TO PROVIDE QUALITY SERVICE TO ALL MEMBERS OF-THE COMMUNITY SUGGESTED VARIATIONS; add "IN A FISCALLY RESPONSIBLE MANNER" PROVIDING QUALITY SERVICE TO THE COMMUNITY TO PROVIDE QUALITY SERVICE CONSISTENTLY COMMEPIT : This is the closest to a mission statement, T TNMVERENT O ENCOURAGE A COOPERATIVE SPIRIT AND MAXIMUM CITIZEN SUGGESTED VARIATION: j TO PROMOTE A SPIRIT OF' COOPERATION AND MAXIMUM CITIZEN INVOLVEMENT COMMENTS: ~I This is a goal for P $ R. This just says we romote service, p good will without effort to provide TO PROMOTE SERVICES IN A FISCALLY RESPONSIBLE MANNER COMMENTS: i This is a ;;oal for the Finance Department. F The term fiscal is not common enough to have immediate impact on the general public. i i TO ANTICIPATE FUTURE A'EEDS AND DETERMINE AN APPROPRIATE COURSE .f r SUGGESTED VARIATIONS; TO PROVIDE THE HIGHEST LEVEL OF SERVICE AT THE LEAST THE OWNER, THE CITIZENS OF'THE CITY OF DENTON COST TO PLANNING, SERVING, AND GROWING TOGETHER TO ANTICIPATE NEEDS AND TAKE ACTION TO REMAIN RESPONSIVE TO OUR COMMUNITY TO REMAIN RESPONSIVE TO COMMUNITY NEEDS COMMENT: This is a ' goal for the city Council and Executive Management, ALTERNATIVE MISSION STATEMENT PASSAGES SUGGESTED BY RESPONDENTS I { I ANTICIPATE FUTURE NEEDS AND PROVIDE SERVICE IN A FISCALLY RESPOSSBLE MANNER STRIVING TO PROVIDE SERVICES, DIRECTION, AND SUPPORT TO MAINTAIN OUR QUALITY OF LIFE TO PROVIDE THOSE SERVICES WHICH WILL PROMOTE THE HIGHEST STANDARD OF LIVING TO THE ENTIRE COMMUNITY i DEDICATED EMPLOYEES WORK BETTER TOGETHER E DEDILATED TO EXCELLENCE OF SERVICE THROUGH THE QUALITY EXPERT COOPERATION AND PRIDE OF CITY AND CITIZEN, WORKING AS ONE FOR THE PRESENT, AND PLANNING FOR THE FUTURE, i t i i I N COMMENTS Mission statement should be broad, sweeping, overall. I don't feel a city slogan/city mission statement is necessary. I feel the taxpayers' money could be better spent on a pamphlet outlining the services provided by the city. I believe the idea of a slogan is a good team/organization building device, but it should be an internal concept. In m}- opinion letterhead for the entire City should be simple and { uncluttered. If individual departments want separate letterhead then specialty items could be added. Bragging in my opinion is not in good taste if we are dedicated to quality then citizens shouldn't have to be t`oTd they should already know. I would feel very uncomfortable to use some kind of bragging phrase in my professional conversations with the general public. Please include David Ham on your slogan/mission statement committee. There needs to be a feeling and humanity in the statement, showing concern/involvement for citizens and our own employees, i If a slogan/statement is agreed upon, the above would be my choice (slogan k2 and fiscally responsible statement). HOW':VER, I feel very strongly that all of the above statements should automatically be followed by staff and that citizens have a right to expect that. IF YOU HAVE TO TELL SOMEONE YOU ARE "COMMITTED" OR "DEDICATED", THEN YOU MUST NOT BE SHOWING IT'. A slogan on City letterhead is not dignified. I would agree that a "slogan" or "mission statement" would be advantageous on a memo letterhead form if one is created strictly for in-house use. f This P.R. proposal has got to be a joke'. The "quality service" certainly is. I am often asha"ned to admit in public that I work for the City of Denton.,.,... j I * The responses on a number of the surveys indicate a certain amount of confusion as to whether, the mission statement passages were parts of a whole or four different choices for f the mission statement. 37SOM I I M I i ail I { { I I Fl LEE 1 J