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FAOSIMIL
UNIVO, M (FAX) `TRAN$MS8ION COV813 SHE ST
Business Personal
DATF~;O I ~ r
.SENT TO1, ~.1~'
COMPANYi _
PHONA
PAX PROVE
DEPT
PHONZ
This is a age trenirnlsslon, Including the cover payys, Our PAX Is (817) 688.
4930, This FAX machine is located in t1lo Business Administration Building, Room
237,
If there urs any traminisslon problems or you molve tower pope than noted above,
plea" contact our FAX machlno operator at (917) 666.8081.
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15:2st•87 SASS R o 4.1 FOR 10M OS/MVS
15:25;31 Un versify of North 7eza M05-8017 01/WS Pagf 13
R9 aondition of Denton l'
Value Labe! Valid en Cunt f
Valve Ftfquency peruenl Pe rctent anent i
P
Fair oor 1 34 3.1
y y3 aa }
Good 3 608g0 5 8r2 6 4 i: 7 It SS7 ,
Czcellenl 4 I
od 4t 4rb 0;6
' 24 _ l.5 Mlfs>tag
total ^1051^ 100, 0V ^
oak 2. 17 Std err 1020 diak 3,0089 I+a
lode 5,000 Std dev 830 APIAN46 S15
ur asks ,005 5 F. Kurt 1g4 y~
5 E Gkow oil Row 5: 00 MlnJeum 1,000
Maxima* 4 000 Swa 2041 573 I s
Villd cases 1005 Mltsing uses 24
44 ^ Y CoNdlIke" of Your neighborhood
Vllue Label VdAac Freg6 y ParceAt arce"t pm ent l
Oct 1 6??1 4 , t8. 6,0
pollf
0oun ±e7 lr i~p3.0
Ez4ellenl qq
• 2
1 3 Misaleg
t >1ai ^ 10pp33yJ+ ^100.0y ^00r !f`
Node 3 000 Std dev Sor, M s 7 20~ `
Kurtptfe - 347 S tt Ktlr1 t5
S E Skew 077 Rfkge 0 Mikia 0 1,0 3
Max ifmlm 4 00 Sun 270~,i71
Valid cases 1007 Mlit (jog ewes 24
ir.
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01-Augi92 OPSS RELEASE 4,l ppOp I8M 03/MVS iy
15:25;2 UNlvettlly of 6 h Texas MS-1083 m1mvS pkge 31
11n
! Qllr--+I Rkle planniriq and ddvelopM n_l ' a
ValUe Label
V1100 Frequency percent peiee"I peceerit
poor 1 l38 1 4 23. x
fair i
Oood 2 230 d 39.~ 6;5
Exr.allent 1pp18 2,0 32.0 5 4
i
4S1 40:7 Nleiing i00;0
Total e4qa x',pp173 std Or( 035 ~edies x;uoq
Butte le Z,l07 StE Nur! 2809 gMew~sieZaa1
ange 3 OUti Ni►,1fNNf 1;e>Op
Mar ximum % 0w 4,000 kSum
aM l2tti,5
:w
Valid eaten 580 Missing c4001 45l i
Q1,J sale public rransportktlon'(irolley). Y Y . ` .
Valur
veli,e Frequency parPent perrcent poteant
eor 41 5 IO,t
Ahood 2
nd 3 z S ~ ;y g :b
t:xsellenl f 1
a 4f
5 5 .6 Mifii~g 1 a
• Iota, 1031100,0 L00
,0 l ,
pp 44 + Ne pp
MadA 3:AprpQyO 51d art :101190 rdiisp 3:7;%
9 Skew t1+ kenge°rl 3:0200 SSSMRle1MUNt 1;40(110
Maximum 4 000 Sum 2253,101
Valid elites 458 MlatlN9 eking 513
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CITY OF DENTON
MEMORANDUM
DATES July 28, 1992
TO: Lloyd V. Harrell, City Manager
FROMi Jesus Nava, Assistant to the City Manager
5UBJECT I
t CITIZEN S,lRVFY SAMPLE; AND MARGIN Or ERROR--
When the 1991 citizen survey results were prevented to Council, j
several Couneilmembers requested additional information. Ur. 1
Ganesh has provided the information we asked for, His documents
are attached,
First, Council wanted to know whether the sample size (of 21000)
was large enough to give the City a true representation of the
total population? Was it significant to produce valid results, and
can the city assort that the respondents and their responses are
representative of the population, as a whole?
Dr, Ganesh states that the utatistical. techniqque used to analyze
the data determines the size of the sample, DiEferetnt techniques
have different sample size requirements, what is important is that
there be a sufficient number of oases to aatigfy the requirements
of the teohnique in order to have confidence in the results,
The city survey is a regional or special survey with little
subgroup analysis. As par Dr. Ganesh's information, it required
a sample size of 200 to 5004 The city drew a random sample of
2000, four times the size needed for such a study. We also had
1031 respondents giving us over twice the amount of oases needed
to have confidence that the results represent the perceptions of.
Denton residents,
our exclusion of residents living in master-metered apartments from
O the sampler may have created a small bias. But, we excluded them
because of the look of individual customer data, That group
represents less than 10% (2064 .snits) of the 21,800 population
being surveyed, so we still had over got of the population intact
from whioh to draw the sample,
By the way, subgroup analysis refers to grouping respondents by
® characteristics and analyzing their replies for more specific
findings. The survey was not not-up for subgroup analysis, so 0
little was clone.
i
N B
a
e _
memo to riloyd v, Harrell
July 28, 1992
Page 2.
second, the Council wanted a margin of error for the survey,
Dr. Ganesh states that margin of error is based on the number of
respondents answering a specific question, the distribution of
those answers and the level of confidence you desire in the
answers, since no one can control whether respondents answer or
skip questions, the statistician must determine error for each
question,
Dr. Ganesh provides two nets of data, The first is the plj1XJ=1j
margin of error for each question at the 90%, 95% and 99%
confidence level, The margin of error may be less for each
oategcry, but it will not be more, The second set of data is the
margin of error for each question sorted in descending order by
number of responses. It shows how margin of error inornases as
responses decrease.
Confidence levels measure the certainty of survey responses
representing the population, At each level of confidence (i.e,
90%p 95%, and 99%) each question has a different margin of error.
The greater the confidence you want in a reationso, the greater the
margin of error.
A 90% confidence level, means that if the name nurvey was conduot+ad
100 times, the results would bo the same 90 times out of loop t7ivs
or take the margin of error. 90% confidence is the level used by
the national media and professional pollsters for news. For j
purposes of touting the findings, we should feel extremely
comfortable using the 9n$ confidence level,
95% confidence means that the results would be the same in 95 but
of 100 surveys and 994 confidence means 99 out of 100. You can
never have 100% confidence, since every random sample has the
potential for bian, Populations all contain bias and the ohanoes
of drawing a biased sample needs to be acknowledged, even if the
chances are 1% or .001%. Random selection limits the potential for
a bias, but does not eliminate it, Like a ro~rl flush in poker, the
chances for occurrence are minuscule, but eventually it will show.
overall, the key to confidence is in controlling the drawing of the
random sample. Statistically speaking, a random drawing will
produce a good representative sample, mirroring the population the
majority of the time,
I hope this information answers the Council's questions, Both or, a
Ganesh and I feel comfortable with the survey results and are
available to do additional work in this area.
f
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Universityof North'Ibxas
~i~okcti ,t IJrltnrunc,u
Callrltn ul' llusiucsti Adminltilr,uian
l
July 27, 1992 I
Mr, Jesua NAVA
Assistant. to thn City Manager
City of Denton
Dear Mr. Naval
Thanks for your July 10 letter. Yaa, I ot back in town on the .lath night and
had an overload of backlogged material In addition to teaching thin eomoster. 1
apologize for the delay in my rosponso,, Have are the nnowere to your quontionat
Sample aizet WO had responses from 1064 people (2000 were mailed). of those, 33
were duplioat6 responsee, giving uo a maximum possible eampple size (over the
entire survey) of 1031. Thia comparas very favorably with the requirements for
a "regional" survey with not many "sub-group analymou" (nee enolonure),
Further, this aampla site was randomly generated from tho poppulation (utility
customer data boom), Then, in there any possibility of bias in our sample? You,
to the extent that (1) household" t.llat are rasidunto are not part of the
databaas, and, (2) houusholds that are ,a part of the database but were excluded
from the lottery altogether. I believe (2) did not ooour) however, (1) did
occur since we oxcluded hououholde that war* not individually metered, If T
recall, 'shsy amount to no more than 109 of all oustomora and am such our
sampling was done out of a list that is mono than 90% complete, Such a list is
generally considered to be adequnto for sampling purpooao,
roln oP ergyrt All the attitude/opinion queationa in the eurvoy involve
percentage data, Tho margin of arrow associated with percentage Lnformatirn
vaviss by quoatiod. Ito datermiaants area how suro (confident) you waist to be,
the camp a nizo (how many people answered JbAk question and the value of the
reported peroontaga, As much, I have xnoloood a printout that reports the
MAXIMUM peruentage error for each question at three levels of confidenoot 90%,
96%, 99%. Am an oxbmple, conaldor Question 3 (that asks for an overall
evaluation of the city of bontonl, About 6103% reported that the overall
condition of Denton to "Exoel.len " or "Good", Now, you man be 99% sure that the
MAXIMUM error for thin percentage to no more than plus or minus 4,19, That is,
the percentage for Q3 In the poppulation (all Oanton rooidonts) Gould be
anywhere between 61,3+4,19 So 66,4%) or 61,3-4,19 (a 67,29), The range gets
narrower (64,48 to 68,29), if the desired level of certainty 1e reduced to 961 JI
and even narrower (63,4% to 68,79) at 901. You can son that under all three
ciroumotanooo, the proportion is well above 60% La. you can readily make the
e` claim that "the majority of Donlon raeldonts rate the ovaeal,l condition of the
city as Excellent or mood", For a given loyal of confidence, the MAXIMUM error
in driven primarily by oemplu also, The printout shows that moot queationa
(nearly 88% of the queotionc) have, semplo sizes of 600 or moral Au such, at the
999 ~artalnty love!, the error margins for theme is 6,89 ov Imam, OP courne it
in lower than that, if the doileod lovol of certainty to reduced tt 96% or 40%,
Hope this clarification is adegauate, please do call me at 817 666 3129, for
Any additional Information hhnt I can provide, Thankm.
e,1
Sincarely
l'1~~''t'`"`
' ~Oopala`K, CANESH, Ph. ~7
Associate profasaor
P.U. Has I,101 a 0oilw i 'Percy 762113.3677
8171 S (~5.312U
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~PHOTOCOPY' 'I
d r r rjr • { I~~ 7 r. ~
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w Chipler I Sample Silt 599
gescni Real)(11I 11,2
Iypleltl Snn►lyle Slims for Sli dies of Human 111111 11IS1111111f►IIIl1 Popl►lflllolls
SD nail aer !r' 1 copl _M. _ J
Number of f lsilluflons
- - Sub roily Ann scs WNnllsnlnl Reglmlal or Sperlol Nallunnl Nc tonal ur S metal
Nnmc or few 1,OW--I,SIXI 200 -5(* 21(1-SW
Avarigu 1,500--2,500 500-i'la 500-4,M)
200.-Sup
Sj' ,11n1y' 2,S00i I,nt%I I AX) I S(I(I I
''I Slvrcc: Scyniuur Sudmm~, Ayp!!rd d'unrydii!Y rUrfnndn, I'W,: AenJeunc fuss, 17%1. p. 87.
r.
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1119, 11,3010(1(1- ' Ilon. One then allows fur Ills likely distribution or dIO vurlrlbfes and eslhnales Iho ahnglc
ncoate catega• size so ilim [lie Impolronl coils con he esllouled with a sufficlem outowt of cases to
I tic esllmalcd, ° msplrc confidence In tlw resulls. Oue gcnorill rule or Ihunsh Is Ihul "Ilia sample should
bltr considered be lingo ent>ugls so Ihni Ibew oto 100 or more amps in caclf colcgury of ]lie IunJor
led, In (hat fu• buvdx~osvns and m fniulumul of 20 to $0 In {Ise minor breakdowns,"" thifor brrukilmoi
it Oils Inlerdo. refers hero it, die cells In Ilia most crllicid cross Iulnlhllons for the study mud n>blur
asly. '1110 wey i.' Irreukdoll'il to IN cells in ilia less Imgmrltnd Cross ilasslficalluus. Through all of this,
a luililly de11>e one lugs to nmke due allo-vance for nnure'pomses, keause soolo Individuals dosigoillod
4 for incluslwi In ilia sample, will lie unnvafiuble mid others will refuse lo purticlpale,ln
'O used for the 7 the researeher "bonds up" the smmple, solo slicak, from the si'ac of Ilm cioss•ciass9•
except fur the fi(ollon mble with due nllowance far these cunsidemlluns,
IV &tcrntined f' Perhaps cross clussiflcallou will nit In Ilia fwsic iticthad used to amnlyre the dwa.
e sungsled who,
Nthaps, f ls{cad, the nudn mchnique will be regression or disciinhsant nnolysls or one
Ibol ncui esll• .r of the ulher slallsllcnl methods discussed fn Part 5, If so, Ihi' same arrnucnts rot deter-
ortablcolds nn ' Inlnln' s 6
f unplt dze apply. '1'1111 Is, one uceds is surticlenl nuudnr of casc3 In stlllsfy Ihu I'.
w eases of the a {+y; requl IIININ of the Iccllllls uc In order to insplrc confidontoo hl the resulls. IS Nlremil
rely it pnlentlid l'"4 v leehnlques have dlffcrcnt sample slie icquireinvols, Orion esprt-mcd by line degrees of
go and Income-r treedom required for ilia analysis, Some of Ihoc requlrcnlals 01011111 Income obvious
split Ihis wily,a when Ile teohnlg11es the discussed, fur now. we merely wish In roilerutu idle inrjonnnl
to prolottlon k r f'' point made enrller when Introdueing the rescarcl pnncss--that Ilse stagestire very
1G much related and u deeisloh Ibuul one Slap cttn IIffe(t all of [lie other slages. Nero it
,I be Olken. (ME?. dhislun about Slap 5 regarding the method of analysis cult hove an iuspotia l Woo
s, It is giuro 5Y M Stage 4, uJdch precedes it, will resincl to ilia size or the sualple 11111 should lie
U crass elm+slfi
i
ArypL7d S',r+nl+lfu,P. p. Ja,
su Ihil Iht 4Ww and uihrr rinusamptlnp rums and aliat eon be drum abssul them coo dlseuased in Chaplet 12, -
' k>t Pamf It', Samle %fllwn, "A Simple Silt f,nnula far Alultlpfe kaprosslah Studies,'17'ulrllr Opru•
,hnetd he Pet 1001, Ana SII15p1np 19861, pp. 112-118, fur dlx'usslun uribr pnk•tdure fm rsnmunJR aanrplt aim Inr
M inalysis,
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CI'CY o DENTON 10-PI CITIZEN SURVEY
MAXIMUM LERNOR '7. AT VARM
Ouestiall # n oP r onporma% LEVUL.8 OF' CERTAINTY OR CgNf>
q j i 002 3.09% 40041%
P2 142 6.92'/. 8.220/ 10.03%
qG' 1005 2.60% 3.09% 4.07%
q4 1007 2.60% 3.09% 4.07`/.
q`1 1066 2.600, 3.09'% 4.07%
q6 766 2.99% 3.54% 4.66%
q7 810 21767. 3.30% 4.05%
q8n 723 3. X77'% 3.64% 4. HO'/.
qsb 6,90 3.12% 3.71'/, 4.813%
q8c 7> .i 2.9'5% :)'50% 4.61%
(46d 0;47 2.85% 3. v9% 4, 46%
q6a 554 3.31% 4.16% 5.48% 1
qOf a2Eq 2,87% 3.41% 4.44%
q9A 92a 2.62% 3112% 4.10%
q9b 997 2.61% 3.10% 4.79%
q"c 997 '7..61% 3,10% 4.09%
q9d 9g8 2,62% 3.12% 4. JOY
gl0a 987 2.6.3% 01121/ 4.11%
glob 970 2.65% 3,15% 4,14%
g10c 990 2.62% 3,11% 4.LOY
010d 9157 2.67% 3.17% 4,1'7%
q 10e 963 2.66% 3. 16'/, 4.16%
glof 4)70 2.60%. 3. 15'1. 4.14%
q log 967 2. 655 3. 157. 4. 1,5%
g10h 974 2.64% 3.14% 4.13%
q i l a 8S6 2.02% 0.3:N% 4.41
q 1 1 b 779 21 96% 7. 51'/, 4,62?
gllc 9131 2,68% 3.18% 4.16%
g l l d 497 3.70'% 4.44'/. :3.792
g11e 961 2.66% 3.16% 4.16%
q j 1 f ;i6 2. 75% wyv 27% 4.:90%
gllq 39U 4.20% 5103% 6.62%
gllh 736 3,04'% 3.61% 4.76%
(111 5140 ;7.4.3% 4.07% 5.36%
g1 1,f 4156 a. 91511. 4.'A% 6.03%
q l l k 1300 3, 69% 41 00% 5.77'/.
g12q 776 2.96% $052'% 4.443%
q j 2h 5811, 3440'!. 4.O4% 5.32%
c} 12c $51 3.51'% 4.17% C. 50%
q I2d 554 :B. `5 t% 4416Y, 6.40
g12e 3411 4.84% 5.16% ,b 79%
i S
d q l2f 00:3 2. 76% 3026Y 6.29'/,
g13a '994 2.62% :4.11% 4,09%
g13b 976 2.641 3.14% 4.13%
gI3c 1000 9.61% 3.f0% 4.08%
q I.?d v9 2.62% 3, 17'% 4. 10`/,
q 1 Lin 727 06'/, 3. 613% 4.70%
q1.:,f 878
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g 13(4 626 3.30% 3. 92'/, 5.14..1%
g148 91)1 2.62"/. ~6 11G 4.10%
q l 4b 9611 2,66% y.16% 4.16%
gi4c 997 2.61% 3.10% 4.0S>%
gl4d 990 2,62'/. *.lt% 4,10%
q 14e 725 3.06'/. ;B. 64% 4.79%
g14f 864 2.31'/, $133% 4039%
(4 149 594 .3.41% 440:% 5.;33%
q15 1003 2.60'/. 3.09% 4.07%
g16A 590 3.37% 4.01% 5, 20%
g16b 603 3.36% 3099% 5.25%
gi6c 597 :3,38% 4.01% 5,28%
q 16d 607 3.35% 34 988 5.24`/.
gl6e '.197 ?,387. 4.01'% 5,29%
q17 93N 2.670% .3, 1'1% 4. 17%
g1ea 946 2.65% 3.19% 4,15+%
g18h 1005 2.60% 3.09'/, 4.07%
q 18c 969 2.65'/. 3.15y, 4. 15%
g18d 76-7 7..98'/. 3.54% 4.66%
glee 841 2,84% 3.:39% 4.45%
q1Z+f 041 2,84% 3.39% 4.45%
g19q
643 3.25% 3.A 6% 5,09%
gl9h 922 2,72% 3.237. 4.25%
g S 81 877 2.79% 3431% 4.36%
g1A,t 8,119 :21el% 3.34'/. 4,40%
gl8l, 933 2.70% 0.21% 4.22%
g i sla 96a 2. A0% 3.3:9% 4.~9'/.
g 19b 7e5 2. $A% 3450Y 4,66%
P 19C 79,3 2.95% 3.50% 4.61'/,
g20a+ 670 2, 79% 3.;32% 4.37%
g20b 4.381 2,78% 31 30% 4,35%
g24c 919 2.99'/, 3.42% 4.41%
g20d AaH 2. LisV.. 3.39% 4,46V
g20a 087 2.77% 3.29% 41.337
g2Uf 865 2.91'/, 3.33'/. 4139%
g20g 845 2. e4% 3.37% 4,44V.
g20h 825 2.87% 3.41% 4,48%
(42171 722 3. 07% 0.65% 4, 60'/
g2,Qj 0050 2.90% 3. 4!5% 4.54%
q21 968 2,66"/. $116% 4.16%
q2'M 645 $.27% 6.26% 9,24%
g22b 266 s. 4E1 6ool% 7.5+1'/•
q 22c 257 5. 15'/. 6. i l'/. 9. 05%
q22d 278 4.95% 5. eA'/. 7.74%
g27.e 94 0.31% 10.11% 13081%
g22f 515 3.64% 4.32% M.68%
g22q 342 4.46% % 30% 6,98%
g22h 488 :'3, 73'/, 4.44% 5.94%
8221 567 3.46'/, 4,12% 5.4 z'/
•
b q23 970 2.65% 3, 15'/, 4.14%
g24n 994 2.670'% 3, 11'/. 4.09"/.
g24b 99A 21411% 3. 10% 4.0E1'/.
g24. 997 2.61'/. 3.10% 4.09%
g24cl 997 2.61Y 3, l0% 4.09%
g24e 996 2.61%. ,3.11'/. 4.09%
g244' 990 2.62'/ 3.11% 4.09%
WAIMUL
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g24y 975 2.62% 113. 1 i% 4. 09Y.
q20 977 2.64% 3.14% 4,13%
q2:5 981 2.63% 3.13'7. 4.12%
q~h Ii}~59 2.40% 3.09% 4.07%
q2'7 379 4.24% 5103% 6.63%
q28 338 4.49% 5.-13'/. 7.02%
q29 998 2.621/1 3.12% 4.10%
q3O 38h C19% 4.•76% 6.55'1,
q3i 514 3,64`7, 4.32% 5.69%
q32 507 3.667. 4.'L5%' 5.73%
q-qa 994 2.62% 3,11% 4.09'7.
q34 973 2.647. 3.14% 4.14%
q3b 1004 2.607. 3.097. 4.06%
q36 252 5.20% 6.17% 6»13%
q37 271 5.01% 15.95% 7.04%
q38 2136 4.96'L 5.77/. 7.60%
q39 983 2.63. 3.13% 4.11%
c140 947 2. 6 3% 3.12% 4.11%
q41 882 2.7A% :4.30% 4.34'/.
g42a 1002 2.61% 3410% 4.08%
g42b 1004 2.60% 3.09`/ 4.07%
g42t 096 2461% 3.1i% 4.19%
g42d 100.; 2.60% 3.09% 4.07%
g42e 1000 2161% 3410% 4.00%
q43 956 2.A7% 3.17% 4,172
q44 915 2.73% 3.24% 4.26%
g45 9:315 2.70% 3.20'7. 4.22'/
g46a 8037 2.82% 3.35% 4.41%
g46b 780 2,94% 3.49% 4.60%
q4/,c 842 2.54% 3.38% 4,415%
q4/,d 067 2.80% 3.33% 4.30%
g46e, e6i 2.N1% 3.34% 4.40%
g46F 757 3.00% 3.56% 4.69%
g46q 818 2.91% 3.4`S'/1 44 !.fa%
g47a x+68 2.80% 3.33% 4.39%
g47b 1347 2. 93% 3.36% 4, 437.
g47c 779 3.96% 3.'.4 1% 4.62%
q 4 7d 87? 2,79Y, 3.32% 4.37'/.
g47e 73;3 3.05'/, 3.62% 4.76%
g47F 84'P 2183'7, 3,36% 4.43%
g47g 809 2190% 3.45% 4.134%
A g47b 810 2.901% 3, 44% 4, •53%
g47i 655 2.92% 3.35% 4.41%
g47,1 944 2.84% 3,37% 4,44%
g4714 74v :3.02;! 3099% 4.732
q48 992 2.62% 3.11'7. 4.10%
11450 980 264% ;9,1a% 4.12%
q8O 976 2,64Y, 3414? 4413%
q5i 290 4.84% 5. 708% 7k 58% ~ • A
q!52 988 2,42'7. 3912% 4,10Y
q`+3 973 2,64% 81 14% 4.14%
q54 982 2.6?% 4.12%
q55 671 3.1e'/. 3.76'/. 4199%
q56 007 21733% 3.122 4.112
g5; 931 2.70% :a. 21% 4.
g5a 1015 2.19'/, :3.119/.
•
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q 5 9 1004> 2. SOY. :l. 09% 4406%
q69 W16 2. L3 lp$ y. 07% 4. o~l%
q61 6,19 ;)6"% 07'% 4.047,
g4.2 370 4,29% 5.09Y 6.71%
•
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CITY OF DENTON 1991 ci-riZEN SURVEY
l
MAX IMUN ERROR AT VARI
Wwertian M n of r~~panses LEYEL8 OF CERTAINI'Y OR t,ONF
95% 99%
g6l 1019 2.58% X3.07% 4.04%
(140 1016 2.59Y 3.077 4.65%
q:5rr 1015 2.59% 3.09% 4, 06%
q59 1449 2.60/, 3109'% 4, 061/
q35 1008 2.60% 3,09% 4.066/
q l 1008 2..60'% 3.09% 4.06%
q4 10117 2.60'/. 3.; Q9X 4.07%
g5 1006 2.60% 3109% 4.07%
q lab WIN 2,60% 3.09'/. 4.07'6
g42d 1005 2660% 3.09y 4.07%
q3 10Q9' 2.60% :1.097, 4.47%
g42b 1004 2.60% 3.09% 4.0'7'%
q26 1003 2.607 3.0941 4.07'/.
q 15 100:: 2.60'/. 3409% 4107%
q42.q '002. 2.61% 3.10% COO%
g42e 1000 2.617 3, 10'1/ 4000%
gl1r. 1000 2.61% 3.10'/. 4.088,
g24b 998 2.617. 3.10% 4.08'%
g24d 997 2.A1 1'/. 3, 10'/. 4:09%
g24c 997 2461% 3.1x57 4.09'7,
(1 9b 997 :x.61% 3610% 4.09%
gl4c 997 2161'% ;x.10% 4.,097
q9t 997 2.61% b. 10% 4, 09%
! g24a 996 2,`61% Y. 4.09%
g42C 996 7.61'/. 3.11% 4.09%
g24q 995 2.62% 1t% 4.09'/.
q 13a 994 2. 62 . ' / . 3 . S 1 % 4.094/
qr~•9 994 23.112 4.09'%
g24a 994 2.62% 3.11'% 4.09'/.
g24F 923 2,62'% a. 11% 4,09%
q 13d 4'92 2. 62'% 3. 11 % 4.10%
8419 992 2.62'% 3. t 17 4.10'%
g14a 991 2162% 3.11%, 4 It/,
g14d 990 2.62% 3.11'/. 4.10%
g10r. 9130 2.62% 3.11% 4,10%
0129 986 2.62% ;x.12'/. 4..'0'%
q52 9)A* 2.62% 3.12% 4. i0'/.'
q 9 a 988) 2. 62% 3, 127. 4. 10,
09d 938 2.62% 3.12Y. 4.10%
q 1 Oa 987 _ 2.63% 3.127 4.11%
g156 W47 2.63% 3412% 4.11`/. r •
q40 907 2.63'/ 3.12% 4.11%
q39 903 2.63% 3013% 4.f1%
g54 982 2.63% ;9.13'% 4. f2'/,
q25 981 2.6:0,, w.1,`3'% 4.=
q49 9$0 64% 3.13% 4,12%
g24h J77 2,64% 3.14Y, 4,13%
gti0 976 2.64'% 3. 14'% 4,13%
r.~...e-.. w. nww~. r.M.. o .n .n.~ ~Wa YaaL'~16.1 r iV.•. • ~
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g13b °176 2.64% :3.14% 4.13%
gLOh 974 2.64% '1s, 14% 4.13%
q34 973 1.64'/. 0.14% 4.147
q3a 973 2,64% 8.14% 4.14'/.
gIOb 'P70 2.65% 3. 1K% 4.14%
q2'3 970 2.6";% c3. 15% 4x14%
g10f 970 2.65% 3.1~X 4.14%
g18c 968 2.65'/, 3~ l8% 4, 155
4100 967 2. 63V d. 15% 4.18%
g10e 963 2.66% 3.16% 4.16%
q21 963 2,66'/. 3.16% 4,16%
g14b 96-13 2.66% 3.16% 4.i6Y..
g11e 961 2.66% 3.16% 4.16'/.
q17 958 2.67% 3.37% 4.1'7%
g10d 9,57 2,67% 3.17% 4617%
q43 956 2,67'G 3,37% 4.17%
gllc 981 21617'/. 3. 18% 4: 18%
gIsa 946 2468'/. 3.19% 4.1'i%
445 938 2,70% 3.2b% 4.
nl@k 93,3 2,70% Ci.2IV.. 4.
q:1% 9.31 7.70% ;4.21 % 4. J 1%
t7I8h 922 2.724% 3. 23% 4,
q44 915 2.73'/. 3.24% 4.26%
g12 f 903 2.75% 3.26'7, 4429%
q 89fi 2. 751 3.27'/. 4.30%
g2Qp 657 3429% 4.:33%
q4l 082 2.7e% 3130% 4.34%
g2Ob 881 2.70% 3.00% 4.35%
q7 080 2.78% a0% 4135%
ql~f 671 2,79% 3.X31% 4.85%
g181 877 2.79% 3.04"/. 4.36'/,
g47cf e73 2079% 13.32% 4.37%
g20a 873 2.751% 0.32% 4.37%
g47a 868 2100% 33',/ 4,',3E%
g19a 868 2.00% .3.33'/. 4,39'/.
g46d 867 2180% S. 33% 4.;78%
g20f 066 2181% 3.3:3% 4.39%
gl4f A64 X.81'/, 0. IM 4.:39%
r' g46P 861 2.131'/. "3.34% 4.40%
g1Sj 9 2,917 3.346/ 4.40'/
g46n "7 1,82% :3.:38% 4.41
A gilek 956 2.02% 3.135% 4.41X
-4471 855 2. 02% 3,351, 4.41%
g47b 949 2493'/ 3.36% 4.4:x%
g47f 849 2.33% 3.367. 4.43%
q20g 84s 2.84% 3.;;47% 4.44Y.
g47,f 844 2.84'G 3137% 4.44'/.
g46(-. 1342 2.54% 3.35% 4,45%
M g1Bf 841 2.84% 3.0ay 4.45%
q 19o 941 2.134% 3.39% 4,45%
g20d A-IN 2, 05% 3.39% 4.46%
q9d 637 2.85% 3.3n'/, 4.46%
gGi.c 829 2.877 3.41% 4.482
q'.?¢h 826 Z 87% 41 % 4.413'/,
g20c a A 9 12.888 3.42% 4.61%
g47h 910 2.5y0% 3.44% 4.53%
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g2_i j 130' 2.90% 3.4,5% 4.54`/.
g47g 005, 2.90% 3145% 4.54%
c146cj t 0.15 2.511% 3.45% 4.55%
g46a 7G@- 2.x'4% 3.49% 4.607.
gl9b 70$ 2.94% ;a.50% 4.607.
g19c 793 2.95% 33.507 4.61%
3
q3c 70'3 2.'98% 50'/. 4.61%
q l l b 779 2.96% 31 51 % 4. 62%
g47c 779 2.96% 51% 4.62'/,
q 12A Y76 26 96% >_'f. 4.6c;%
glad 767 qo 9E)% S. 14'f 4.66%
c16 766 2.9+3% 3.54% 4.66%
g46f 757 3.00% 3.56% 4.650%
q47k 744 3102Y lq. 59% 4.73%
qlih 736 3.04% 3.61% 4.76%
g47ro 73,8 3. M% 3. 62% 4.76%
q 130 727 a. 06% 3.0% 4.70%
gl40 725 3.06'/. 3.64% 4.79%
q8a 723 :3.07% 3.64'/. 4.80'/.
g20i 722 3.07% 3.65% 4.30%
q8b 69.9 3.12% 9.71% 4,815%
qV3 671 3.19% 0.78'/. 4.90%
q l89 642, 3.25% 3.86'% 5.05+%
g13g 626 3430% 9.92% -54152
q l Ad 607 3. 31" 30M 5.24%
q 16b 603 3. 36% 3. 99% L~.25%
q 16a 590 3.37% 4.01%' S.29:'S
g160 357 3.316 4.Oi% 5.29%
gl6r "7 114.30% 4.01% 5120%
g12.b 507 8.40Y, 4.04'/ 5.:32%
q 14g 506 a. 41 % 4.05'; 5. 33%
glli 580 3.43%4.077, 5.36%
8221 5417 3.46% 4.12% 6.42%
qHe 554 51 % 4,16'/ 5.40Y,
gl2d 554 4.16% 5,4k3%_
q 12c 13,31 4.17%. :'S. 30%
g22f 515 3.64% 4.32% b. 60Y
g 3l 514 3.64'% 4.32% 5.59y
q32 507 3.66'/ 4.35%. 5.73'/
q 11 k 1500 3.62% 4. ua9'/. 5.77%
g1 1d 497 3.706 4.406 5.79%
M c122h 4AFj 3.73% 4.444 5.54%
c111,1 458 3, 85% 4.58% 6, 03%
cl*0 app 4, 19% 4.98% 6,1'35%
g1 1q 3"30 4.?.,3% 5.0 A 6.e-2%
t:427 379 4424% 5103% 6.63'/.
q62 374 4.6.09% 6.71'6
q 120 1361 4.34'/. 5. 166 4'. m.
A g225 842 4,46% ~s.30% 6.90%
423 "a 4.49% 54336 7
q51 290 11.94% 5.75% 7..439'/.
L130 288- 4,e6% 5.77% 7.60%
422d 278 4,5,56 $.86% 7.74Y.
q37 271 1% 0.9"Y. 7, e4/
g22b 266 51.06% 6.01,% 7,51„
g22c 257 5. f5% 6.11% 6. 0",
i
(1:36 ."52 5, 20~ 6. 17Y
g22a 2~45 5.27% 6r26% 8.24%
42 142 6.92Y 8.2 Y. 10.83%
g27.f? 94 Fi.51Y 10,11V i
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Cl tY of DENTON, tE s MUNICIPAL BUlLD1NO I DENTON, TEXAS 76201 / TELEPHONE' (Bt?) 868.8307
Olllde of the City Manager
July 10, 1992
or, Oopala cbnesh
Department of Marketing
University of North Texas
BA 259D
Denton, TX 76203
REt REQUEST FOR ADDITIONAL SURVEY VALIDITY INFORMATION
Dear Dr, danesht
Welcome back, :L ho>o your trip went well, 1 presented the survey
results to the City council since wo last spoke. They were
impressed with both the survey and its- results, Let me thank you
again for all your help and expertise.
Now that we have than survey results in hand, the city is interested
in sharing them with the community, However, the Council wants to
feel comfortable in knowing that the survey results re resent Valid
findings, Therefor( I am requesting a couple of addit:fonal things,
First, I would like to knew whether the sample size (of 2,000) is
significant enough to produce a-valid representation of the total
population: would a larger or smaller sample produce the same
results? The int®reat here is in knowing whether the city can
assert that the respondbnts anti their responses are truly
representative of the populationt as a whole,
second, T would liko4 to know thn margin of error for the survey
results, given a Sample of 2,000 and a 51,5$ response rate, It
would be good to have this number, In case somoona asks,
As I stated earlier, we would like to advertis9 the findinqs with
greater confidence and comfort. Therefore, 1 would appreciate if
you could please give me answers to these questions, As usual,
feel free to call me at (817) 566-8307,
Sincerely,
ps us Nava
A sistant to the City Manager
• 0
e
s,
MASTER METER LISTING
Units
1. Alton House Apartments 4U
IUU4 West Hickory
2. Bent Tree Apartments 21)
319 North Locust.
3, Bernard Apartments 36
814 Rer,narr
4. Brentwood'Apartmonts 24
601 Avenue r:
6. Campus Square 193
316 F}Ay
61 Chaparral Apartments 100
603 Eagle
7. Clusters Apartments bb
2269 West Oak
8. Fairway Yi11as 184
1920 West Ruddell
9. Plantation I Apartments, 21
411 Ponder
1U, Plantation II Apartmonts n
409 Ponder
I1, Stooehill/Eagle Ridle 88
116 Avenue G'
Ir, Wostridge Apartments 92
?311 Stella
13. Monterey Apartmunts 41
910 West Eagle
14. Raintroo Apartments 64
1003 Eagle
Ili, University Gity Apartments 130
900 Bernard
16 Bapot Apartments 34
2611 Charlotte M
• r
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Page l
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17, Shadowwood Appartments 4U
1002 Dallas Orive i
18. Sunday House Apartments 24
209 Avenue G
19, West ate Apartments 14
224 Avenuo F
2u. Singing Oaks 126
300 Cardinal
li. Village East Apartments 132
1700 Village East Drive
22. Windmill Apartments 34
12U1 Avenue H
2;1, 11 Apartrmenr,s 65
181) Maple
24, 'frees Apartments 16
333 Bernard
2G. Markshire Apartments 6
912 North Deli
26. State House Apartments 39
1607 West Oak
21. Janos H. Lott 72
2429 Stella; 2Guo Wr Hickory
228 Ave, F; 2281 W. Oak
27.91 W, Oak
28, urookwood Apartments 1[
2617 Louise
29. Cedar Crest Apar~tmonts 31
3U6 Avenue G
® 3U. The Vintage Retirement 109
206 N. Donnie Brae
ill bake F'orrtist Retirement 139
3901 Montecito
• 32, Good Samaritan Retirement 109
2600 Hinkle -
2064
5347M
VI,
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A
Ao~nd~ ~t~ent ~y a'
MEMORANDUM
Datet June 2, 1992
Tot Mnyor and City Council
i
Fromt Lloyd V, Harrell, City Manager
SubJects Fall 1991 Citizen Survey )
Recommendations
That the City Council accept the FAIL 1991 Citizen Survey prepared
by goran F'olkesson, MBA Student and supervised by Dr, Oopala K,
tlanesh, of the University of North Texas,
Summaryt
Between 1979 and 1986, the City of Denton conducted eight citizen
surveys to measure the general publics perception about city
programs and serviros, The surveys were conducted by telephone,
No additional surveys were conducted since than because of costs.
The current survey; was conducted in Fall 1991, after Dry (janesh
offered to perform the statistical services tree of charge,
Instead of a telephone survey, Dr, Ganesh recommended a mail
questionnaire, The questionnaire was developed and approved by the
City Council in early fail, Ib;.rras,:,senb to='e°a-FStltirrfA„resrNpleu:of
2v 000, residents c6ftiled :from the utility <tltiettsnw"r °dabebar y°- The 3
surVOYPt4006h66- rate wss:61,154, far-ia, total oU403.1s°rerpanaer-f
•The questionnaire covered, six. general to ics s~+ar (1;)r,;llenbori t AS; a
plac~,,to live~...(a) City- services) ,(•3).,Pub1
ia rs~ety~ x(4') llYture'b!
eeon~~mie.d~velop~:ent~ (6)•Qity::#elpsinistrabto'n~jf(6)``1Cefy'#~t~hlre>'ltssr
The following data is a summary of the respondents perceptions, We
proaent it for your information and use,
Respe ully, submitted bys
Prepared bys o ~ Harrel
City Manager
W
A is ova
Assl ant to the City Manager
Attachments 1991 Denton Citizen Survey Report
f c.,
•
CITY SERVICES ry
In general, city services received high ratings, Respondents were
satisfied with most service levels and did not want them reduced to 1
maintain the tax rate, Also, citizens that contacted City Hall
were generally satisfied with the results and the majority found
city employees to be helpful, However, it was a surprise to find
that the favorable responses that individual city services received
did not translate into general citizen satisfaction when they were
asked to rate city government overall, Dr. Od nesh attributes the
general negative attitudes and perceptions that people have towards
government as a possible blas in their .response.
We have concentrated on individual services to
accurate picture of how the respondents feel about thevcity ~ Emore
ach
service area addressed in the questionnaire is presented along with
all data indicating respondent satisfaction and diseatisfaction,
Streets
518 feel the adequacy of roads was good or excellent
758 feel the physical condition of ro4JM was fair to, or
128 feel service should be' maintained at current leveie
398 feel service needed to be improved a little
498 feel it need to be improved a lot
9111 oppose reducing services to maintain tha tax rate
( 69t favor using municipal debt to-improve streets and, roads
61% favor developers paying for new s,tre$ts;and roads
Traffic ,31 nala
588 feel the adequacy of signals was good or excellent
719•.feal the re14e4111ty=of sign4le..war good or expellent
488 feel service should be maintainod'at current levels
398 feel service needed to be improved a little
138 feel it need to be improved a lot
808 believe the city and not developers should pay for signals
Police Services
468 had a member of their household use the dervioes
748 rank the quality of service as good or excellent
456 fool service should be maintained at current levels
408 feel service needed to be improved a little
158 feel it need to be improved a-lot
J! 961 eppase reducing serviaew td-Maintain,thetax rats
538 agree that Denton is a safe place to live
0 208 disagree that Denton is a safe place to live • •
249 feel safe walking alone at night
559 do not fool safe walking alone at night
579 agree that Denton has a big drug problem
,a
Memo to Mayor and city council I
Fall 1991 Citizen Survey
June 2, 1992
Page 31
Fire Services
98 had a household member use fire sorvices
95VIrank it as 106d cr excellbnt ,
748 feel service should be maintained at current levels
228 feel It needs to be improved a little
48 feel it needs to be improvud a lot
96%,0ppose reduoing services to °eiaintain°the tax rate
Utilities 8111ina
288 report contacting the city with a billing question
618 contacted Customer Service with their question
338 contacted the Utilities Department
388 report meter reading errors as the source of their question
298 report billing error as the source of their question
708 had their questions satisfactorily°resolved
Electrical Services
77V.rank~the services as good or.excsllent
658 feel service should be maintained at ourrent levels
248 feel it needed to be improved a little
118 foal It need to be improved a lot
82%.oppose-r-reducing,serviaes:.to maintain the tax.:(utility.,) rate,
Water Sewer
768 rank the service as ;good°orr•exoel°lont
668 feel service should be maintained at current levels
258 feel it needed to be Improved a little
98 feel it need to be improved a lot
858, oppose reducing-services to maintain<the.tax"(utility);,rate
~ Ambulance Services
118 hae a household member use the servic
• 93%,rank•dt as-•goo& or. excellent --~ft4 f
No question on service levels
No question on service reductions to maintain the tax rate
pl. arming Development
d 378 rank planning and development services as good or excellent • •
668 favor raduoingg servicss to maintain the tax rate
268 feel that Denton is growing too fast
568 feel that Denton is growing just right
l 16t feel that Denton is growing too slow
l 958 favor single-family housing development
y ~ y wx rwW r..w4. r(axr~=ta I .«4 r"'~
S
n
t
Memo to Mayor and City Council
Fall 1991 Citizen Survey F-.
June 2, 1992
Page 2.
Police Services
121 dieagieee that Denton has a big drug problem
398 agree that for a small town Denton has too many murders
68 disagree that for a small town Denton has too many murderst
488 aggree that there are too many gar thefts in Denton
68 disagreu that there are too many car thefts in Denton <
658 a roe that there are too many assaults/robberies in Denton
68 disagree thai: there are too many assaults/robberies in Denton
Staff was also interested in getting information about the COPS
program. We were specifically interested in knowing who knew about
the program and whether it made folks feel safer than regular
patrol.
278 report being aware of the COPS program in Denton
78 report participating in COPS
328 report feeling safer with the COPS program in planeO
Parks and Recreation
flN'~
T$1 had. a moniaex, Qf th+lip household; o.se, focilitipa= or. services
~y 820,xank.thp qualgty o5 ser446i 4•:.go4d oz excellent".
554 feel service should' be maintained at current levels
361 fool service needed to be Improved a little
98 feel it need to be improved a lot
52/;,'oppore!~~►dnos,rig' rer+ici+Y :to: maintain thr tax Erato
551 favor developers dedicating park land
551 oppose using municipal debt for park and recreation facilities
g lic Library
661 had a housohold member use the public library
841 rank the sarviao ass good or, exaollsn^=
541 feel service should be maintained at current levels
348 feel it neoded to be improved a little
p 121 fool it need to be improved a lot
13%,opposa•roducing servicoa to-'Naintain the tax,rato
Trash pickup
851 rank the- sorvic• as good .or 4xoel;tans
731 feel service should be maintained at current levels
221 fool it needs to be improved a little
51 feel it needs to be improved a lot
7W oppose reducing, services to, Aa ntain,tho -,tax, :rate
d d
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F
Memo to Mayor and City Council
Fall 1991 Citizen survey
~F June 2, 1992
Page 4.
Plannina & Development {continued
958 favor restaurant development
929 favor retail store development
898 favor health care facilities development
858 favor entertainment establishment development
839 favor industry and manufacturing development
838 favor food supermarket development
61% believe developers should pay for new streets and roads
558 believe developers' should`dedloate park land
748 believe developers should install fire sprinklers
789 believe developers should plant trees and shrubs
71% believe developers should pay for new utilities
67t believe the city should limit bvm1ness signs
An Interesting fact is the response to the city's growth rate. In
1985, a high growth period, over 509 of respondents felt that
growth was occurring too slow. In 1991, a slow growth period, 561
think the growth rate is just right and 269 think that it is too
fast, only 189 believe that growth i.s too slow.
Planning and Development service ranking proved to be an anomaly,
' 37% ranked the service as good or excellent and 408 ranked it as
fair, Dr danesh reports that the low ranking may be due to
respondents being unfamiliar with planning and development
activities,
An attempt was made to use 'other survey data to provide an
explanation for the service ratings, However,'the survey data
proved inconclusive, On one-hand, we had respondenta state a
desire for high development standards (they want developers to pay
for new streets and roads, dedicate perk land, -Install fire
sprinklers, plant trees and shrubs, and pay for new utilities), On
the other hand, we had 669 state that they favored land use
planning service reduction to maittain the tax rate,
Consequently we are unable to determine if the marginal
• satisfaction is due to respondents thinking that Planning and
Development is not doing enough or doing too much,
Public Transportation
154 had a household member use the service
668 rank the service as good or excellent 0
0 No questions on service levels
No question on service reductions to maintain tax rate
-.n..nr.r...sy.. rW ter... . wm..,- ,
0
s
a
Y:
1
Memo to Mayor and City Council
Fall 1991 Citizen Survey
June 2, 1992
Page 5.
Animal control
228 had a household member use the service
66% rank the service as good or excellent
No questions on service levels
No question on service reductions to maintain tax rate
Recycling Services
818 favor a curb-side recycling program
238 feel service should be maintained at current levels
25% feel it needed to be improved a little
47% feel it need to be improved a lot
638 accept garbage pickup once weekly to pay for curb-side recycle ~y
708 would pay $1,00 to $1.50 per month for curb-side recycling r'
56% agree that as individuals they recycle regularly
218 disagree that they recycle regularly
328 agree that Denton is doing a good job of encouraging recycling
428 disagree that Denton is doing a good job
Cable Television Services
598 state they subscribe to oable television
538 state problems with picture recAption
228 state problems with response to complaints +
588 state they would not watch City Council meetings on cable TV
Community Improvement and Beautification
398 rate the cleanliness, housing quality and general appearance of
Denton as good to excellent; 618 rated it as fair to poor
358 rate the overall condition of their neighborhood as good to
excellent; 65% rated it as fair to poor
[respondents were asked to choose three programs/activities that the
• city should undortake on a priority basis to make Denton more
beautifult
557 votes - Plant trees and shrubs
515 votes - Landscape street medians and islands
488 votes - Require landscaping and green space in now
developments
738 oppose the use of city funds to buy existing 0 Y Y g portable signs
788 believe developers should plant trees and shrubs
678 believe the city should liwlt business signs
• 4
•
0
Memo to Mayor and City Council
Fall 1991 Citizen Survey
June 2, 1952
Page 6,
Pitizen Contact with City Government
508 had a household member contact the city
304 contacted Utility services
238 contacted Police
69% were satisfied with the results of their contact
798 state that employees were helpful
Economic Development
539 state that the City was not doing enough to attract economic
development
OTHER Id5UES 0F_INTERE,9T
Quel.ity of Lifo
As indicated in the survey report, 768 of all respondents stated
that the quality of life in Denton is good to excellent,
908 of the respondents lived in a city other than Denton. 408 of
the respondents believe that Denton is better than the other city
they lived to and 338 believo it is about the same,
when asked to compare the quality of life in Denton from the time
they moved here to the present, 378 stated it improved, 428 said it
stayed the same and 208 reported a decline,
In general, respondents think that the cost of housing, apartme!ts
and utilities is more expensive than the other cities they lived
in, 40,68 stated that housing was Mora expensive, 468 stated
apartment rents were more expensive, and 471 stated that utilities
were more expensive (even though 408 stL4ted that utilities cost the
same),
0 Education
When asked about education, 858 believe that the variety of
available educational programs is good or excellent. The majority
rated Denton's public schools as good to excellent:
4
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1991 DENTON CITIZEN SURVEY
r
Prepared by
CtSran F'olkesgon, MSA Student, University of North Texas
rr March 6, 1992
Supervising Professor 1
Ur, Gopala K. GANESIi, University of North Texas
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TABLE OF CONTENTS
T. EXECUTIVE SUMMARY.
II,I ♦..I,. 111 .I p,2;
I
TI. D1R'AITF:b ANALYSIS . ....................p,7
Background. v....l..,..ll,.p.p
Methodology,,...,,, . . . . ......,,.,.,p.B
Background aharaoter.ihtics of the 6ample6 ...,p110
.
Denton Cis a. place, to live- . . . . . . . . . P, Iss
City Services ........1,,i .....p.21
Public safety 1-4- P.29
Future economic development of Denton P,32
CJ.ty administration I......... p,3d
EnvirOnMeht.................................. P,39
111, APPENDIX T
Iv. APPENniX II
V. APPENDIX Ill
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1991 DENTON C.TTTZEN SURVEY
` III
Prepar,od by
G6ran rolkesson, MBA Student, University of North Texas
March 5, 1992
Supervising Professor
Dr, Gophla K, GANESH, University o£ North Texas
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TABU Or CONTEti'1°s
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I. EXECUTIVE SUWARY p.2
II, DETAILED ANALYSIs ................................p.7
Baokgrourld ,.1,.pi8
Methodology. p 8
Background charaoteristios of the sample , , p.10
Denton as a place to live. .........p.15
City Servicesi......
Public safety ...........,...........p,z9
Future economic development of Denton ...p.32
City administration ..........................p.36
Environment. ...........................p.39
r1l. APPENDIX T
r'V. APPENDIX 11
V. APPENDIX III
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EXECUTIVE SUMMARY
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III
Dr. 00pala Oaitesh of the Marketing Department At UNT, approached the city
t
of Denton and offered to conduct a survey of the residents Of Denton with the
help of adran Folkeason, one of his graduate students, The City accepted hie
offer and with Assistant to the city Manager Jesus Nava, the following six
areal were identified to be in the survoyi
City Services, Public safety, city Administration, EnvirohMant, Denton as a
Place to Live, and the Future of Economic Development In Denton,
A mail questionnaire was sent out to 2(000 randomly selected Denton
residente in October 1991. one thousand and thirty one questionnaires ware
reueived as usablo, which gave us a 51,68• etaponse rate,
DENTON AS A PLACE TO LIVE
Host residents (66%) think that the )vorall condition of Denton to rood or
excellent. Ala*, most respondents (64%) think the overall condition of their
neighborhood is good or excellent,
The majority (901) of the residents have lived in another city, end 40% of
thore believe that Denton is better In comparison with that other city, while
27% think the other city is better,
Mora than 761 of all iespondents think the quality of life in Denton is
good or excel.lent.
A great majority ($5f) of the respondents think that the availability and
the quality of education in Denton is good or excellent, The majority (56% or
higher) rates this availability and quality of shopping, dtning, and
entertainment in Denton as good or excellent ae well,
b •
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4
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1
CIYY SERVICES
The maiot•ity (708) of the residents feel that the road and streets
oonditione in Donton arc poor or fair. Most residents (401), fool that the Y
i
streets should be maintained better,
The majority rates the planning 6 Development service As poor or fair, A
reason for, this could be that very few residents can identify what the Planning
& Davelopment do, All other services that were rated (parka and recreation,
public librAry, traob pickup, fire department, electricity, water and sawer,
ambulance aervioe, health care facilities, public transportation, stray animal
control) were perceived to be either good or excellent by most respondents,
streets, ro0ycling services, and police protection, era areas that moot
residents (60% or more) fuel should be improved.
Land use plannl.nq and Billing services are two areas that moat respondents
(56t) felt could be reduced to maintain tax rater at their present levels,
Aldo, most respondents favor the use of municipal debt to pay for strwt
improvements and drainage and storm sewer improvements,
there were three, programe the respondents thought the city should
undertake in an effort to make bunton more beautiful landscape street mediano
and islands, require landoeaping and green space in new developments, and to
plant trees and shrubs.
Up through October last year, most (861) of the respondents have not used
the trolley in Aanton, However, most of them think that the availability of
public transportation is good,
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PUBLIC SAFETY
Float raridents (539) feel that Denton 19 a saE• plaos to live Ln, but 809 I
do not think it is safe to walk alone at night. Furthermore, a majority
believes that Denton has problems with drugs) nonetheless, a majority (609)
still thinks it is a good place to raise kids,
The majority (75" thinks the aervica provided by the police department is
good or excellent,
FUTURE OF ECONOMIC DEVELOPMENT
The great majority (about 759) are in favor of the development of most
types of businesses in Denton, The only development that they really are not
In favor of Ls fast-food restaurants,
Most (56,&9) respondents also feel that the overall growth rate in Denton
Is just right. However, more (25169) feel it is growing too fast bather than
growing too slow (17,99),
Most people do nut think that the City is doing enough to bring in and attraot
economic development,
CITY ADMINISTRATION
M The two city offlaes contaoted most in 1991 were the Utility department
and the polioe department, Most eaepondents (701) who did visit were In
general satisfied,
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Only one-third of the respondents rates the City government am good or J
excellent. most people rate it as fair or lMor. A reason for this low rating I~
could be attributed to that most people in grneral or* unlikely to give their
government a high rating.
ENVIRONMENT
The nujority of the respondents are in strong favor of energy savings
programs and recycling programs. Most respondenta would even pay an extra
$1.00 per month to pay for curb-side reoyaling.
The majority kecyclas regularly, but most respondents do not think the
City encourages tho citizens to recycle enough.
6
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DETAILED ANALYSIS
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BACKGROUND
The City of Denton had conducted eight citizen surveys between 1979 and
1986. The surveys wore conducted by the UNT Public Administration DepartMsnt.
The surveys in the past were conducted by telephone. Between 1986 and 1991 no
survey was undsrtaksn~ hence the city tilt there was a mead for an update,
Dr, oanash of the marketing department at the University of North Texas offered
to do such a survey with the help of Qdran Folkesson, one of hie graduate
students,
After several meetings with Assistant to the City manager Jesus Nava, the
following Aix topics were identified for doverage in the surveyt City services,
Public safety, City administration, Environment, Denton as a place to live, and
Future of economic development in Denton. The public safety and environment
issues have been added to the survey for the first time this year, The other
four areas were covered in the previous years as well.
A questionnaire was developed and approved by the city council in early fall
It was subsequently adminiutered in a mail survey, Thia report describes the
results of the survey.
i
METHODOLOGY
Survey researchers generally recommend a final sample size of between 500
to 1000 respondents for "regional" studies such as tha present ona. We assumed
•
a sample size of 800 and a conservative responne rate of 40%. Accordingly, all
mailouts were made to an initial sample of 2000 households They were
randomly selected from the utility billing data base of the City of Denton.
8
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This data base accounts for nearly all households within the city and well over
90% of them were individually metered for electricity billing.
Ths mail survey was chosen primarily because of its cost advantage, In
addition, enough time was available to complete a mail survey,
The mahouts were completed over a 4-week period during October and
November, 5991, A survey notification card was mailed first followed by the
questicnnairej next came the reminder card and, finally, the second
questionntirs, Plesad refer to the Appendix for samples of those materials,
1064 questionnaires were returned, of which, 1031 were usable. The other
33 questionnaires were Rithar duplicates, respondents who only completed a very
limited portion, or rospondents who slid not respond At all, This gave us a
51,55% response rate, This cemparee very favorably with several other mail
surveys done by Dr. Oanaeh over the last five years. Even more so, it was much
better than the ant).cipated response rate of 40%, end much higher than the 370
telephone interviews that resulted from the previous survey in 1986,
The surveys in the past had been administered over the phone, It is well
known that mail surveys, in general have poorer response compared to telephone
surveye, Nowevar, we ware confident that the relevance and importance of the
topic would result in adequate response, We were vindicated.
Those who did and did not respond to our survey were compared on select
utility data that were available for
the entire sample, Based on billing
ey<:lel zip-cods., 6-month and 9-month utility bill, there is no meaningful
pattern of differenoe betwosn respondents and non-easpondents. However,
respondents tend to be utility customers for a shorter period, and they have !
lower utility bills on the average toe the last three and twelve months. in
conclusion, there is no evidence of A serious non-response bias problem,
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EACKGROM CHARACTERISTICS OF THE RESPONDENTS
A third of the rsepondonto are younger than 31 years, a third in between
31 and $0, and thf7 other third 51 years old or more. The average age of the
respondents is 44 years,
Fifteen percent of the respondents have a high sohooi degree or less,
36.7% have some o311ogo, and 481 have a college degree or more. Thus, 86% o4
our respondents have at least some collage experience or more, 410 can
confidently say that the survey respondents are very wall eduoat,ad, %
Twenty eight percent of our respondents are students, 721 of the students
are attending UN'.', 161 TWfl, ll! other, and 1e attending DX3D,
Fifty throe percent of the respondents are married and 36% have
children
living at home,
Fifty five percent of the respondents are renting their residenco, and the
other 4S% own their residence,
Two-thirds of the respondents are employed twenty or more hours per week,
The majority wol:k in Denton (71.2%) followed by Dallas (7.4a),
Carrollton/Addison/plano/Riahardson (4,3!), Lewisville (3,91),an0, Mort-Worth
I2.S%), Another 10♦ are employed in other 'cities around the Metroplex,
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Slightly more than one-fourth (27,81f) of the rsapondents' households darn
lsaer than $15,OhU in 1990 Sixteen peroent earn between $15,000-$24,999.-
Almost every filth (18.30 household earn between $250000 and $34,999, 1$,86
earn between $36,000-$49,499. Finally, 22,11 of the household have an Annual
s,ncome of $50,000 or more,
only 61 of all respondents indicated that they haw a handicapped person
living in their household.
Table 1 compares the 1990 Census d&La with the sample of the i ,rvey, As
can be seen, tho whites have been slightly over represented in our survey,
'T'ABLE Is COMPAl11S0N OF THE 1091 ,SURVEY AND THE 1990 US CENSUS
Denton Census Denton Survw
Sex Malei 48% Hales 51.26
f
Females 526 Female 48,86
RACES whites 70.56 whites 881
Blacks 9,31 Blacks 5,91
Hispanics 9,01 Hispanics 3,41
Others 3,21 Others 2,8
11 •
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Table 2 thowa the differences in the sample ch"AOteristics of the present
survey COMPAX44 to the previous ones,
This year therF► is more lender balanoe in the sample, Half the sample
I
oonsist of men and the other half is female.
Thera wart not to) much change in race. Denton is predominantly white,
However, homeownership has decreased with about 151 from previous years,
In this years survey, more than half of our respondents rented their
residence.
The incr,Fms distribution has also ohanged at both ends of the spectrum. `
There are significa+ttly more residents making more than $50,000 per year,
Also, thc:s is A slight Lnorease in residents making lose than $4F999 pe, year,
Residents in Denton Ara generally wall educated. The proportion of people
with eollago education is more thts year than in previous years.
other areas where some changes have taken place include length of
residence. Significantly more residents appear living in Denton 10 years or
more, whiltr the percentage of r.ssident.s working in Denton (111) is quite
similar to previous years.
•
12
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TABLE 21 BACKORouND CHARACTERISTICS OF RESPONDENTSt A COMPARISON
(fignras ara percantage~)
Charaatrrlrtio 1991 1986 1985 1984 1983 1,982
SM }MAIN $1.2 37.2 39.1 45.8 46.0 ' 44.9
fiemala 48.8 62.8 60.9 54.2 65.0 S5,1
RACE: White 8810 91.3 8813 8919 88.4 86.8
Black 5,9 4.4 6.9 6.3 7.1 6.1
Hispania 3.4 2.3 2.4 1.6 I'S 313
Other 2.8 2.1 2.4 2.2 3.0 1.8
HOMEOWNERSHIPt own 45.4 59.8 61.4 65.8 59.4 54.7
Rent 54.6 40.2 J8.6 44.2 40.6 45.3
INCOMEt $0-$4,999 1013 5,6 7.5 7.6 1015 9.7
$61000-0,999 8.6 9.4 7.9 11.6 11.3 15.8
$10400-$14.999 8.8 13.6 11.9 13.5 14,8 16.9
$15,000-$240999 16.1 21.9 23.S 19.9 20.8
$25,000-$34,999 1813 21.9 1917 1813 1715 16.4
$35,000-$49,999 15.8 16.7 2010 1513 11.9 1312
390,000 & OVER 22.1 16.7 11.1 10.1 14.0 712
13
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TABLE 21 BACKOROUND CRMkAOTERISRICS OF RESPONDEMTSI A COMPARISON
(figures are
percentages)
CHARACTERiSTS_ C
1991 1986 1485 1984 1983 1982
EDUCATIONs < 9 Yrs .9 110 5
4,6 4.1
3,1
Some high school 313 3,5 J,9
6.4 3.0 5.6 '
High school degree 11.0 1912 22.0 20.5 24,6 21.2
Some 0011ege 3617 29.3 33.1 24.9 2010
24,3
College riraduata & + 48,1 47,0 40,4 44.6 48.4 45.7
LENOTH OF RESInENCE 9.4 5.3 all 8.9 7.8 7.3
3-12 Months
1-5 Years 27.6 35.6 31,5 35,2
34.7 33.9
6-10 Yeare 11.4 1813 17.4 17,5
~ 15,0.. 17,x" ~
More than 10 years 51.7 40,6 42,7
38.4 42,5 41.4.
PLACE OP WOAx! Denton 71,2 63,0 76,7 76.3 78.9 94.4
Dallas 7.4 9.7 813 14,3 1,3 6.3
Fort-north i.5 6 0.0 ,g
1.6
Lewisville 319 4.1 2.3
.8 4.4 1.6
i Othar 15.0~ 22,6 12.9 7.9 6,2
6.1
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DENTON AS A PLACE TO LIVE
tl4+L ion ive~ In De~rton?
More than halt (52b) of the survey respondents have lived in Denton more
than ten years. Another 11,41 have lived hero 6 to ID years, and 27.6% have
lived here one to five years,
4fhv moved to Wanton
Th,) majority of the respondents (534) that moved to Denton within the
past, did so because they were students at either VNT or TWU. About a fourth
(23.39) moved nere for employment.
condition of Denton
As for the overall condition of Denton 56,6% may it is good while 35,31
believe it is fair, only 4,71 believe it is in excellent condition. Residents
with some college education or with `a college degree are more likely to think
Denton is in good condition. Residents that are not presently students, those
married with children, people older than JO years, those who rent their
residence, residents with higher income, and whites are also more likely to
believe that Denton is In good overall condition.
~Qndition o! ne nhborho~
Overall, Denton residents are altogether satisfied with the condition of
their neighborhoods. Just about 169 of the residents think that their
nelohborhood is in excellent condition, 48% think it is in good condition,
0 Residents with A college degree are much more likely to think their
15
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J
neighborhood is in good to excellent condition- Those who are not currently
students, married people, residents older than 30 years, residents renting, and
residents with a higher income are also more likely to think that their
neighborhood is in good to excellent condition. in addition, it seems that the
101,,ur one has been a resident in Denton, the bettor one think the condition of
the neighborhood is, )
Lived In another oktjy
Most (901) of the respondents have lived in a city other than Denton,
About a third have lived in smaller cities (population lose than 80,000), and
almost half have lived in larger cities with a ~i
population of 100,000 or more,
About a fourth (234 lived in cities with a population comparable to Denton. {
I
How Denton compares to the othor city
Many respondents compare Denton reletively positive with other cities they
have lived in. About 404 think that Denton is better than the other city they
i
had lived in, 334 think it is about the same, while approximately 274 of all
residents believe that the other city they lived in was better,
In general, lesser educated respondents (high 'school or lower) had a more
favorable view of Denton compared to better educated respondents, students are
also more likely to think that Benton is worse than respondents who are
currently not students, Married people think that Denton is better than non-
married. Younger residents (C30 years olds are much more likely to feel that
Denton is worse than older residents (730 years old). Residents who rent say
that Denton is batter, while residents that own their current residence say
Denton is worse compared to the other city. Residents with inooma higher than »
16
+i+
I
%
' r1 1r~ [I val.' l:
j,
i
$25,000 are more likely to feel that Denton is better in comparison to lower
income residents,
Cost of llvina in Dente
As seen In Table 3, when comparing cost of living between Denton and the
9
other city they lived In, we discover that the residents feel that Denton is
more expensive in cost of houses, In apartment rentals, and in uti)Ity costs,
Most respondents feel that the cost of groceries, cable TV, and the cost of
eating out art, about the tame in comparison with the other city they had lived
in.
TABLE 31 COST Olt LIVING IN DENTON
CATEGORY DUTCH COSTS MORE ABOUT THE SAME DENTON COSTS LESS
Cost of 40.64 27.1% 32.31
houses
A artments 46.31 31.11_ 22.61
Utilities 47.21 40,01 12.51
Cable TV 34.21 61.71 _ 24.11
Satin out 15.31 67.21 17.41
orocerlee 21.71 $4.3% 14.01
Overall quality Qf ~ ~~(e n Den .on
As shown in figure 1, more than 766 of all respondents Bay that the
quality of life in Denton is good or excellent, In general, residents who are
more likely to think that the quality of life in Denton is good are likely to
have At least soma college education or more, they are married, they are
currently not going to school., they are 31 years old or ol.dar, they are renting
17
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,
1
h
. . r 'vc-. , , r d! it;... •d {•yr}.rAS ft. 1'3' ~7; ifi t~(,~?~l~n,"y a.;+~"'i
their residence, they are white, and they have a household ino0au of 625,000 or
more
Figure 2 shows how the respondents perception of quality of life in Denton
has changed since 1982, As can be seen, the excellent rating has dropped
sllgniflcantly in 1991, On the other hand, the proportion for good has
increased somewhat.
36.8% of the respondents believe that the gvrlity of life in Denton has
increased mince they came here, 20.8% believe that it has declined since.they
arrived. rho remaining 42,4% believe It has remained the same.
Generally, respondents that have lived in Denton six years or more, 'those
who are not students at presents those who ere married, 31 years old or older,
and those renting their residence, think that the conditions have improved,
eighty five percent of the respondents 'think that the variety of
educational programs available in Denton are good or excellent, Also, the
majority of all respondents belleve that all the elementary, junior-highs and
high schools are good or excellent, Howevers about half of the respondents
think that the vocatianai-community colleges are either poor or fair, Over 90%
think that the universities In Denton are good or excellent.
r
18
t, !
,~.-++.~ti+,.+-.ryx:~W~. ~ r ~ w rrM1YfW d41~w Y' a'i /r _.iq. " ri ~1r S lti~ ~s rq til}~'11i : `
„ , 5 . d r • Y
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I,
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FIGURE 11 OVERALL QUMITY OF LIFE IN DENTON
QUALITY OF LIFE IN DENTIN
I
Pj ■ EveM
~f
rF2' ~ >
IY! MI
(22%)
v
19
/ I I ~ ~ ~ 111 ! ~ ) ~ till /~~)1 v,.~~
"
t~ i+ [
r
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S
FIOURE 20 DENTON AA A PLACE TO LIVE I-
OVERALL QUALITY OF LIFE IN DENTON `
s~sa•~991
.100
90
80 Fi*
I
70 Poor
60
a 5o
w
a 40
30-
20
10
# 3
0
iMg 1993 1984 IOU 10 1991
20
• ~J~[ .C z ',f 714i'f rr.•11 7's 1r`ar`if+ lit,{z7/[l595' / tir+i;~tA a~rtA"f~,17Xr
d,
r
,
Shonotna Dlnina d11d_Entsrtainmanr, Faoillt ee
As table 4 depicts, most respondents are content with both the
availability and the quality of the Various facilities, Notwithstanding this,
two major entertainment facilities (Coble-TV, Movie theaters,) received the
lowest ratings. Barely a majority rate those as good/excellent.
TABLE 0 PEACBPTION OF VARIOUS FACILITIES IN DENTON
(percentage rating good or sxoellant)
FACILITY AVAILABILITY UALITY
Restaurants 671 691
Fast-food restaurants 89♦ 761
Food Su rmarkets
oat 851
Aetatl shm ng lot 691
Verist of Cable-TV ahannals 621 ~ r
581
Movie Theaters 554 611
Bowlln Loner 671 691
CITY SERVICES
Iftreat► and raffin
The respondents were asked how they fait Abovt the Street* and the overall
traffic situation in Denton,'
About 821 of 'the residents believe that the adoquacy of roads is fair or
good, Fourteen peroent think It is poor while only 4% think it is excellent,
However, 281 of the residents believe that the physical oondltion of the
roads is poor, (Figure 3). Approximately 471 perosnt fool it is tale, About
7.1
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25% feel that they are in good cond).tion, while only 14 think that the roads
are in great conditf.on.
Peopi• feel in general that theca are enough traffic elgnAls.
Apprcximately 901 say that they are fair or good, The majority (60%) also say !
that the reliability of the traffic signals it <1ood while 11• vay it is
exoollent. j
The next gaeetlon asked the reepondants whether any member of the
household had used the various sarvioew or facilities in Denton at least once
during 1991. The results Are shown in 1`able S.
TABLE 51 PERCENT OF RESPONDENTS USED VARIOUS SERVICES
a771N FACILYTY OR SERVICE T USING
Parka and Roureat,lOnY
Pollee Ds Artment 0
Public Librar8
Fire Service Dr artm6
ulance Service 2
Health Care racilltii6
Public Trans station 8
Stra animal oontrol 2
Perks and R eoa,aations, the Publio Library, and Neal.th Care faoilitiea,
were the three mort used facilities In 1991. Very few uaed'the fire- and
ambulance services, Similarly, most (0!) have so far never vied the Trolley.
22
,
'.-"nirrnere~-1lYa.41MM..:K v: ~I fit. rri q. ,a ,y.. r 3 1
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FIGURS 31 STRSST9 AND TRAFFIC
STREETS A TRAFFIC
100
90 ,
FAr
a
Ahm
z 70 Ezaetaf
Uy 60
40-
20 ~s
; gN y8
} j&
Z
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ley *16
• AQ9f lICy $ % Relb* IN 23
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i
The raspondente were next asked to `rate the'quAlity of various servioes 1: 'he
City of Denton, The reaults ere shown in Table 8.
TABLE B: PERCEIVED QUALITY OF VARIOUS SERVICES IN DENTON
FACILITY OR SERVICE SAMPLE SIZE EXCELLENT GOOD v PAIR
slid
N POOR
Parks and recreation - 779
Public Library 23'9 68.6 16,6 211
779 29.6 63.9
' Trash Pieku 14,4 2,2
981 32.2 62.9 13.0 119
Fire Do Artmont 497
Eiectrioif 43.2 62.8. 4,0 ,2
961 1916 57.7 17.0 6.7
Water and $swar 898
17,8 68,4 18.6 6,6
Ambulance Sorvioe 380
40.1 6219 6.4 i,B
Health care facilities 136
P1Annin And devolo ant 680 20.9 66,2 f8,3 4,B
Public trans ortation 4'B 32,0 39.7 23,8
468 17,6 48,8 23,6
Stra Animal Control 600 10.2
14.9 60,7 23.9 10,5
The majority of the respondents rated most of the services and facilities
as good or excellent, The only exception was planning and development, The
majority (63,6q) feels that it It fair or poor, Almost ono fourth rates it as
poor. Again, the bias have Could be that respondent's knowledge of what
function Planning 8 Development fulfills is 1lmitad, Respondents who have used
parks and rsoreation, the public library, the fire departnont, the ambulance
service, health care facilities, and public transportation (trolley), are verve
likely to rate the quality of the eervioe or fAoility as good or excellent,
than nonusers,
Cable•TV Anslvilia
The majority (60%) of all respondents subscribe to Cable•TV. Of all
oablo•TV subscribers, only 9f# had problem with their installation in 1991,
They have had more problems with pioturo reception (SA), than with any other
• aspect of Ca,bla~TV in 1991, ($Oa Table 7) •
24
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i
ter;;ir}s.tf Nh~e}'Stc .~F[
Alboit half (42%) of the respondonts with Cabla•TV say they will watch
city 0oulibil meetings if thdy were to be broadcasted on oablo-TV, Residents
who have lived here longer than one year, residents that are older than 30
years, residents who have children living with them, renters, and residents
oarnina more than 316,000 a year, are all more likely to Watch city council
meetings on cable-Tv if broadcasted.
TABLE 7: CASLE•TV
ASPECT 0 CABLE TV PERCENT INOICATINO PROBLEM WITH:
l
Installation 9%
Ros onso to oom laints 22b
us it of re Al work 1306
Picture reception 634
Sill In t14
i
Figure 4 describes which services should be maintained or improved, Over
90% think that Street Maintenanoo should be improved. Recycling service is
another area which a groat majority think should be improved, Two other areas
that should be improved ere police protection) and traffio signole, All other
areas should be maintained as they are.
25
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[`St h[ t N~t , S r~
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FIGURE 41 WHICH SERVICES SHOULD BE IMP ;
ROVED "
1000ENT
MalntWn
80
® Improve ims
ti{/ 7x
EM Improve am
70
GO
50 't
40 ;
x
W S
S
20 ;a-
y'
10 fi
y
t r~
e 4arbage r~Tramcu Pll s Rec Are of & Iwllty
3.~
3
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FIGURE 6, FAVOR/OPPOSE THE USE OF MUNICIPAL OEBT FOR VARIOUS IMPROVEMENTS
081 OF MMCIPAL DZT FOR IMPRO' OWS
75
70 ® FAVOR
i ,OPPOSE
i
a
45
40
30
26
• MEETS DUNAQE PACK
27
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t1ii, ,SS~tS 3
•
Municipal debt is often used to pay for capital improvement Projects such
as street and drainage Improvements, Somotimoe a tax increase is needed to pay
back the debt. So we asked our respondents whether they favor or oppose the
uoFi of municipal debt for various services,
As Figure 8 shows, there is groat support for the use of municipal debt
for street and road improvements, as well as drainage and stoma sower
improvements. The majority of the respondents were not in favor of suppoi,ting
tho park and recreational facilities with municipal debt,, 9246 favored street
improvements, 7% favored drainage improvements, and most people did not favor
the park and recreations, The questionnoire then proceeded to ask whether
the respondents would accept a reduction In the level of vorlcus services, in
order to keep taxes at their present lovel. Theao results are similar to those
of the IDW survey,
TABLE 8; RESPONCENTS FAVORING REDUCTIONS OF VARIOUS CITY SERVICES TO KEEP
TAXES AT THEIR PRESENT LEVEL
CITY SERVICE
SAMPLE SIZE PERCENT FAVORING.
REDUCTIONS
Garbage Colleotion 873 2016
Street Maintenance 881 9.1
Publio Librar 819 2816
Parka and Recreation + ape 493
Polioe Protection 887 3,9
Fire protection 866 4,1
Elootrioit Services 848 17,7
Water 8 Sewsr Servioaa 828 16,3
Land Use Plannim 722 88,0
Fro ueno of Utilit 8111in 909 64,8
Table 8 revsale that there are only two city services that the reeldonts
of Denton want to reduce IF that was the ONLY way to keep taxis at their
present lovol. Land planning And billing service were the only two services
that the respondents felt could be reduood,
$B
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Finally in this section we asked the respondents whioh throe programs they
think the City should undertake to make the City more beautiful,
Table 9 shows the results.
TABLE 9; SUPPORT FOR BEAUTIFICATION ACTIVITIES
BEAUTIFICATION ACTIVITIES SAMPLE SIZE PERCENT SUPPORTING
Plant trees and shrubs $67 19
Landsoa o street medians end islands 616 18
Landsoopo now developments 448 17
PIA- utilities Underground 342 11
Add new aids walks 286 g
Develop more attraotivo entranoss 278 g
mprove Dxistino sidswalka 246 8
Regulate al n& and si: no o in Doers); 267 g
New 'woloomi to Denton" $1 na gq 3
The respondents indioatod that; 1) landsoaping street medians and ialande,
2) requiring landsoaping and green spaoa in new developments, and 3) plant},,,g
trees and shrubs, are three aotivitios that the City of Donton should
undertake, on a Priority basis, to make Denton more beautiful.
PUBLIC SAFETY
E2111Y s Dote,
A majority (63%) of the respondents agree or strongly agree that Denton is
a oafs plans to live-in (FigurD 6)
Residents with some oollago odUoation or more, residents younger than 60
years of ego, residents with in inoome of $26,000 or more, and make are Mors
likely to think that Denton is a Dale plaoe to live in.
60% of the respondents agree with that it is a good plaoD to raise kids
(Figuro,g),
About a third of the respondents fool that Denton has lose orimo oompared
A to ott;'.r citiea,
29
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t
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n
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1
Negative aan~ata;
Females, residents ranting, lower '600" residents, residents older than
51 years, and residents that have lived in Denton six years or more are more
likely to think that Denton is not a safe plaoe to live in,
Only 214 of all respondents think it is safe to walk alone at night
(Figure,6), A groat majority (6A) agree or strongly agree with that Denton
has big`problem$ with drugs (Figure 6),
Almost half of the rospondsnts (404) believe there are too many murders in j
Denton, About 50% believe that Denton has too many oar thefts,
The Majority (654) think there are too many assaults in Denton, j
•
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I
dnr r : F rY I 4 Y it !,1~e Sir 1l~Y~ {3~~+~ ~~~.=1',
- 1' w W+.w1iM ri6(IY3i1 :.}M,F.•'r fl t { I 1
! R~f r~1~~1 ! { t 1~2r4 ~ ~t ®{~.7 ~L,r r
R
a
f~URE 6: UUBL_ IC~SAFETy
PUBLIC SAFETY
IN DFHTnN
106 Sys phce do ~re
She w~k~n~ht
z 60 hss crime
W
U
W
40
f
10 31
Y{ t `y! k
o'
a
Polioe Osnartrhant ,
Nearly 76% think that the servios provided by the police department is
good or excellent Respondents with no college degree are more likely to rate
the police department fair or poor than poople with a degree, Students, f
residents younger than 30 years of age, residents with an income level below
$16,000 a year, and non whites also share the same feelings-
.
Community Oriented Polioinn Program
very few (264) of the respondents were aware of the Community Oriented h
Policing Program (COPS), sponsored by the Police Department, Of those aware,
only 7% had over participated in a COPS program, About a third of the
participants agreed that they felt more safe now with the COPS program,
FUTURE ECONOMIO DEVELOPMENT OF DENTON
Table 10 reveals that the only developments that the respondents oppoue
relatively strongly are fast-food restaurants and apartment Complexes,
TABLE 10; DESIRABILITY OF VARIOUS DEVELOPMENTS
Develo ment aepoot Percent favorin
Retail Stores 92,%
Food Su;>armarkets 83.1
Faet•Foo~d Roet_aur;,nts My%
Restaurants 98,34
Hotels and Motels F
- 74,14
91n'lo•Family Nou91n~~ 96,04
A rtmente and Rental Housin 83104
Entertainmont Establiehmonta 86114
Industry and Manufantuping 82184
Health Care Facilities 88,8
Office Suildin s 71,44
32
1 . w wrw.w•• wJfaw • 4 .J ,a_._. i
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We followed up by asking who Should be paying for certain Aspect$ when a
new development takes place, The City of Denton always reviews the impact now
developments will have on Dsnton's quality of life, Respondents were asked who
should handle the following for a new dovolopmont, and the results are shown in
figure 7. The respondents fool that the Oity should be rosponsiblo for paying
the traffic signals, and limit business signs. The developer should be
responsible for paying for new otroets, installing fire tprihklera, planting
treat and shrubs, and paying for now utilities. The respondents were equally
divided on who should dedicate parklondl the dovelOpor or the City.
The majority of the respondents foal that the current overall growth rate
to just right (Figure 8), Over the 19880991 period, the 'too slow' category
has dropped steadily, while the 'too fast' hoe increased steadily.
Resident$ that have lived in Denton mops than six years, residents with an
education of high school or lose, those who are not ourrently students,
residents alder than 30 years of age, residents renting rather than owning, and
residents earning more than $28,000 a year, are more likely to believe that
Denton it growing too fast. Slightly loot than half (477%) of the respondents
toot that the city is doing enough to attract economlo development, while the
rest foal it is not doing enough,
Students, people that are employed, residents younger than 30 yoare of
ago, and residents earning lose than $28,000, foal that the City Is W doing
enough to attract economic development. Also, residents who have lived In
Denton 8 years or More, think the city is doing enough to Attraot economic
dsvolopmsnt,
A great majority (71%) think that the city should help revitalize the
Downtown square ae part of its future growth plan,
33
i
A
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FIGURE 7.1 RESPONSIBILITY FOR A NEW DEVELOPMENT
Who houl be the responsible qty for
the f0 loving f a n
g new dev~e~opment?
tae
soon
80 / Dm*
70
sa
~60
a
40
30
10
flc land Tra}~c sin umn sus
Newstreets Sprinkler rr~es Whs
34
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off
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r
FIGURE 8: PERCEIVED GROWTH RATE OF DENTON
FDMMT~offlS OVERALL PERCEIVE GROWTH RATE
1985.1991
TOO &W
1
Just Rlght '
80 Too Fit
10
60
w
50
40
20
5
a
m•
1985 1988: 1991
39
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r
CITY OOVEANIIENT
Complaint Nand;~i
Approximately half (49.94) of the respondonts said that they had contacted
the city about a complaint, a request for servios, or for information in 1991.
TAble 11 provides information on the office contacted,
I
i
TABLE 11: CITY OFFICIALS RESPONDENTS CONTACTED
Person or ofrioe aontooted Percent oontaoting._
Olt Mona er's office
• 4.1
Police
Planninb/Oommunlty Oev_elogmant
Sani ation
8.2
Ma or or Litt oouncil 2 $
Animal Control -._._1
Utilit Services
38 1b
Streets
3.6
Other
8.4
The moat contacted City Office was the Utility services (38,84) followed
by the Police Department (22,84),
People who did oontooted a city hall were in general satisfied (704),
Neahty 8 out of 10 (804) also say that the people they oontauted were helpful,
When the respondents wore asked whether they think they get enough
information regarding issues and problems facing the city and its citizens, 80%
think they do not get enough information,
We also asked the respondents to rate tho city government, On an overall
baois over half (044) rate it as fair and about one-th.trd rates it as good,
M About one tenth rate it as poor while only 1,64 rate it as excellent,
Aespondonts who have oontacted the city are more likely to rats it as poor than
respondents who have never done so. Furthermore, respondonts who have not
lived in another city before are more likely to rata the city goverhment As
poor than respondents who have lived in another olty, Also, respondents who
r 36
A 0
c,
r
rate the city governmsnt as poor Are also more likely to believe that the
quality of life had declined since they Como hers,
The issue "tight appoar oonfusing to the reader when it seems that the t
respondents receive good servioe from the city, yet the majority of the
respondente rate the city government as poor or fair, When we ask the
respondents to rate the government we lot them inolude anything they perceive
ac government, To many reepondorts that Might mean high taxes, the poor
current oondition of the economy, or any other aspoot they think is important,
(Please too Appendix 111)
Residents with an education equivalent to high-school or lose, residents
youngor than 30 years of ago, and people working more than 20 hnurs or more per
week aro more likely to rate the City government as poor or fair,
~S1~S5! _bepartroon t
As shown in Table 12 about a fourth (284) of the raspondents had a city
utility billing question in 1991. The most Common questions were motor reading
error (38%) and IhWre0t amount billed (20%) .
TABLE 121 UTILITY DEPARTMENT PROBLEMS
Ousstion Peroent
Incorrect amount billed 28,8
Meter readiha error 37,8
Pa meet not oreditod 5,4
Wrong dolin uont notice 8- ~0----~-
00sr 2010
Most rospondonts contootod the Customers servioss (814) followed by the
Utilit; departMoht (33b), oonoerhing their problems, 70% of those having any
questions said their question was satisfactorily resolved.
' 37
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•
FIGURE 9; RESIDENTS PERCEPTION OF THE CITY ADMINISTRATION 1982,1991
PERCEPTION OF LOCAL GOVEREW 1
~98~~1991
9a
EaW
80 , w
70 Fir
80 poix
50
y
40
,x
Il/1 f! p'
r ~ r
r
I i' r% r
f
0 1982 1963 1984 1966 1988 1991
38
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a
ENVIRONMENT
Our questionnaire prooeaded from City Administration to Environmental
issues, We wafted to Ask Our respondents how they fall about ~reoyoling
programs and how important these issues are to them,
984 of all respondents Said they would support energy and water
conservation programs, 80% also said they are in favor of ourb•sids reoyoling
programs,
PIOURE 101 RESPONDENTS VIEWS OF RECYCLING PROGRAMS
DZMW RESIDENTS rAVOR
ENVX'RONMENTAL PROGRAMS
(tslby
Support wwrgy saWngs programs F vor of r"dfng p"tams
yes
NO
Eight out of ten residents say that onvironmontai issues are important to
• them, Psople with at least soffit 0011e90 eduoation or more, students, and
residents younger than thirty years old are muoh more likely to think that
environmental Issues are important,
39
•
_i
O
4
Seven out of ten residents WOULb also pay an extra $1 00 to a $1,80 per
month on their trash bill for ourb•side recycling,
TABLE M PERCENT OF RESPONDENTS WHO WOULD PAY EXTRA FOR CURB SIDE RECYCLING
DEMOORAPHICS PERCENT THAT WOULD PAY EXTRA
Residents lived in Denton > 3 months 8910
Residents lived in Denton >_10 ears 68,7
Dolls a roduato 73,4
Hi h school raduate 61,6
Students 8018
Residents n t students ourrentl 84.8
30 ears old or older 86,6
81 ears old or older 66 1
Table 13 shows that residents are overwhelmingly in support of a ourb-aide
recycling plan. Students, people with some college experience, and residents
younger than 30 years old, are the most likely residents to support this
program,
An issue similar to the previous one was whether the respondents would be
favorable to a reduction in trash pickups, to pay for recycling programs,
Nearly two-thirds (82,64) of all residents were favorable to this, Only
residents with a high, school degree or lees were not favorable to this,
Students, residents that own their home and residents younger than 60 years of
ago are much more likely to support this program.
The onviromment section concluded w) a few 'genaralI questions,
Approximately 464 of the respondents feel that the water in Denton is clean,
i However, alawet,one third believes it is not, The majority of rsopondonte also
feel that the air in Denton is olean,(Table 14)
Other questions concerning the environment reveals that the majority
recycle regularly (664). However, most respondents do not think that the City
i of Denton onoouragoo the citizens to recycle, i i
40
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TABLE 14. ENVIRONMENTAL ASPEOTS
Agpegt Oise red Neutral A roe
Water in Denton ie Olean 28,64 28,84 44,24
Air in Denton is clean 22,24 28,44 65,24
Roe ondento roo Ole ro ularl 21,24 22,64 66,34
Cit snooura eo to rdo Ole 42,14 25,64 32,44
Finally, the very last question on the questionnaire was an open-ended
question asking the respondents to say anything they think should be done to
make Denton a better 'place to live, The most common comment was the terrible
condition of the streets acid roads. Another comment was the economy, Many are
worried that there are not enough jobs for avorybody,
Many respondents also commented that there are very tow good antertainment
vslues for students, Some said that if there was something to do in Denton,
many more students would stay during the weekends and that would benefit Denton
businesses,
In conolusion, the overall picture of Denton atom to be 'that most
respondents ire oontont with their situation, The overall quality of city
services also soom to be rated good by moot respondents,
•
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APPENDrx
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• i n' 1 f i. r r1
~ .i•~l ~ >,y ~r k~Viy~1rr~~e4::
f
a
f
University of North lixaS
llarkeun¢ fkNonmeal
Code rofBusiness,Administration
October 20, 5991
Dear fallow Resident of Dentonr
W* are conduoting a research pro got about the attitudes of residents towards
t
Are he City of Denton, Your household is part of a selrot group, in which people
residents ofknomten,thFor th upe results towtrulyarrepresent the tttltuderfof ivory
body who lives hero, it is wry important that each questionnaire be completed
and raturnad, TMM QW#TlOdtl IU 600= RM 00MPIJPM NITUX by TO PRi S4* To
wRON 19 14 ADDRASSn, OR RY 11MOTM MUD OF MIN MOUSNOLD,
The findings of our community service project should be of great help to our
olty govarnaent, gender by enswerin thU questionnairsr You wi11 hrlnino
make Denton a MLTLA alae>f>~11 nt urn Please do partl.oipetol
You may be assured of complete confidentiality. The staasped number on the
trout of the return envslope Allows us to check your Hare off the mailing list
when your questiomn*irs it returned. Because we would othMrwiss send you a
second copy of the questionnaire, this procedure saves ue money and thus allows
we to simple more Denton residents, Your name will never be placed on the
questionnaire, and We will dispose of the return envelope a$ well as the
mailing list after the project her bun completed,
Your participation is purely voluntary, if YOU prefer not to answer a
quaetion, just akip it And as nn to the next question. We do hope to get All
of your answers, but we would rather have some than moms,
if have any qusrtions About the survt#y, please call me at the University of
North TekAta it biz-666»3120, Thank you for your assistants, We are very
grateful for your cooperation,
i Sincerely,
dopAlA N, , Ph.D,
Project 6itl11MRbHreator
l► 0
P.O. Box IJ677 . Oe~wn, Texas T6JOJJ6T7
R17 t6}.41;0
i
rw..ww wwd..YtiUfi:a<C/1 .~4fF•. 1. X14
1 M 1 t r 1' .'14 , I 1 .11: .yS
1 ' .i5` / fil ~ ill
r
P
University of North Rue
1lorkeling Department
Cnllege or 9u,lness >dminiNrutian
NOVember 11, 1991
Dear Fellow Arsident of Deotone
About twe weeks agor we wrote t~ ask for your help in A survey on resident
attitudes towards the City of Denton, As of today, we have not yet received
your cotnpleted lurvoy, If it is in the mailp please rooept our slhcsre thanks
and disregard this letter, it it is not, please ;fall us your response4 t=
piratsr:ogasDA Smov A " Cdtlvat T" ev Ta Mara py rtt " n" or row rwnrroLe
Ws era writing to you again because of the lmportanoe each
the uwtulnass of our study. We drew your naaw frog a scientific s&nssay~lle 0!, to
currant residents of Denton ror cur reeulta to be truly representative of all
hoursholds, and therefore useful, it is essential for each person to return
their questionnaire,
The findings of our-oemrunity service project should be of groat help to our
city govarnmsnt. Nenoe, by snsl,Nri this quostionnaire, you w111 br hejaine
make_Dantnn a be •r,nlrce for all of us, please do psrticipatel
In the event that your questionnaire has been misplaced, use this one instead,
A postage paid return envelope !s rise enclosed. it you have any questions
about the survey, please Cali ate At the University of North Texas at 111-660-
3140, Think you, We are truly grateful tot your booparation.
sincerely,
r Copal; X. Ohnsi, Ph.D,
Project Director
P.O. Om 1167, Demon, Tom 7620,1.1671
>17rS/,4t1?0
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210 Bow long have you lived in the City of Denton? (cZRM& on)
Lees than 3 months . . . ,r i
3 months to lose than 1 year . . . . . . . . ' 1 i..
year. , . ,
1-5 . 3
6"10 ysara . . . . . . . . . . . . . . . 4 k.
more than 10 years • . . . . . . . . . 6 Ik i
03. If you hays lived in the City of Denton for 3 months or less, what was the
primary reason you moved hers? (c Acu ors)
t ,
Job-eolatsd . . i [
Student tJMT/TwU . . . . . . . . . . . . 2 P
Rotireasne , . . . . . . . . . ' . 3
other (SFWZFY$ ' ' ' ' '
Q3, In terms of oleanllnsss, qualit of housing and general appearonos, how
would you rate the overall condition of Denton? (czmct,M Wf#)
9x0ellent . . . . . . . . . . . . • 4
flood 3
rair
. 2
Poor
441 Now about the overall condition of your neighborhood? (ctAY= orW)
Yxoeilont . . . . . . . . . . . . . . • • , . . 4
Qood • 3
fair 2
Poor 1
Q6. Have you ever lived in a city other than Denton? (OZ M.DU 0")
No . . . . esxzp ro Of) . • . , . . . . . . . . 2
064 what was the approximate population of this city?
(rorotarra4f) _
07. Now would you compare Denton to the other city, on an overall basis?
(aZMJ Our)
Much. worts . . . • , . . . • . . ( . r . . . • 1
worae . . . . . . . • . • . . . . • . . . . 2
About the ■ame 3
.
Better . . 1
Much better 6
996 Compared to the other city, pleats rate the cost of living In Denton
In each of the followin oat orlss• arAftGlr 0tls MA
sAtaf
Catayorf Me Dortoa is Denton is bantam it Lets
opiniaA more About ears Mrpontiv•
Itx msiv
Cost of Houses 9 1 2
3
Marts nt Rantals 9 1 2 3
Otilit Costs 9 1 2
A areadeiet 3
4 1 2 3 ~ ~ ~
Cable TV 9 1 2
3
!latin Out 9 1 2 3
f4-fie Yer!-....~4a~-1M . r NYW. Y~W.irY'r-.i'i♦. MI\'•.•
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in the cart section of the questioanalrer we woald like to ask you about your
use of cad opinions about a number of faailities 1c the 01ty of Dsoton,
Qfs Let us begin with strests and traffic. Now would you rate the following in '
the Olt of Denton? tlrRCtdr On
hpR Y,1cs
Traffic Related Aspect No excelled flood Pair poor
inios
Ads ao of Roads o 4 3 2 1
Ph sical condition of the Roads 9 4 1 2
1
Ad
ac of Traffic 81 nals 9 4 3 2 1
Rsliabilit of Traffic Signals 9 4 3 2
1
Q10r In 1991r has any member of your household used, at least once, the
following fsallitits and services in Denton? (WA= CMB MA XAM)
Facility or service in Deacon Yea
No
Parks and Reareation 1 2
Police De t.rtment 1 2
Publ
La L_lbrary 1 2
Fire Service De nt 1
2
Ambulance servioar 1 2
Health Care Facilities
1 2
Public Transportation Trolle 1
2
Stra Animal Control Program 1 2
all. Ho would urat~he wry of these services In the City of Denton?
service No excelloct' ~ooR Pair poor
Dpiaioa
Parke and Rscroation 9 4 3 2 1
Public Libra 9 4 3 2 1
Trash Pickup 9 4 3 2 1
Fir• bs apartment 9 4 1 2 1
• tleotrioit 9
3 2 l
Water and Sewer 9 4 3 2 1
Ambulance Servloas 9 4 3 2 1
Health care facilities 9 4 3 2 1
Plannin and Devalo ht 9 4 2
® 1
Pub11o Trenaportation Troll• 9 4 3 2
1
Stray Animal control 9 4 3 2 1
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Next, we have some questions On
educational, shopping 404 dining facilities.,.
OL How you would rate, the following aspects of educational facilities in
Denton? (ClnCU ONR POX YACR) k
Mutation Aspect >F iaioa ■xcellent Good fair Poor
The Variety of rducational 9 4 3 2 1
Pro same f
Ylementar Soheole q 4 3 1
Junior High Schools 9 4 3 2 1
Lumm'L.nivoralt nior High school 9 4 3 2 1
4 3 2 i
ler 9 4 3 2 1
Q13, How would you rate, the aYSilahil Y of the following shopping, dining and
entertainment facilities in Denton? (C3*mx o0it Pal! xkV)
Fanllit 00 o inioa axoellent Geed Pair Poor
Restaurants 9 4 3 2 1
r et-Toed Restaurants 9 4 3 2 1
rood 9u rmarketr 9 4 3 2 1
]Retail Sho in raoilitios 9 4 3 2 1
Variety of Cable TV Channels 9 4 S 2 1
Movie Theatore 9 4 3 1
Nowlin Lanes q 4 3 2 1
414 What do you think of the 0AAlItY - of there shoppingq, dining and
entertainment facilities in in Denton? (Cr1wA aNg f13R X")
rroliit we o inter Rovollst coed Pair poor
Restaurants 9 4 3 2 1
rut-Food Restaurants 9 4 3 2 1
rood to rmarkots 9 4 3 2 1
Retail sho In raoilltlra 9 4 3._ 2 1
ce»l TV Servlo• 9 4 3 2 i
Hovle Theaters 9 4 3 2 1
@ bowling Llnas 9 4 3
! 1
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Q18. Doer your household subscribe to Cable TV in Denton? (CzkcZX (VIX)
No (tlfzr f0 017) . . . 2
Q16. This year (1991, have you experienced env 2roblem with the following
Aspects of your cable TV service? (exac X oms hoc xAcs) #
As eat of Cable TV Yes No
Installation 1 2 X
Rusponse to complaints 1 2
Quality of repair work 1 2
Picture reception
81111n 1 2
Q11. Wouldyou watch City council aeetings if they were broadcast on cable
television (Channel 25 in Denton ? (CZACL11 92)
YNS 1
No ]
Next, we have 9666 quastioss about sow specific services provided by the City,
Q14. In your opinion, should the following city services should be maintained
at currant levels, improved a little or a lot? (01Rc Do PoN XAcs)
City Service X6 opinion Maiataia at improve a Improve a
plrseelrt little lot
Carba a collection 9 1 2 3
street Maintenance 9 1 2 3
Traffic ai nals 9 1 2 3
Public Library, 9 1 2 3
Parks and Recreation 9 1 2 3
Police Protection g l 2
Plre Protrotlon 1 2 J
Electricity Sarviees 9 1 2 3
Water and Sewer Services 9 1 2 3
Aee alin Services 9 1 2 3
• Lutilit killing 9 1 2 3
019. Municipal debt is often used to pay for capital improvement projects muoh
as street and drainage lrprovements. sometimes a tax inorease is needed to
eachbofkthe following?1(cYO1f= ONS MA MM) the use of municipal debt for
Pre eat Paver sr Me o ioios
0 • •
street and Raad improvements 1 ? 9
Drainage and Storm Sewer Improvements 1 2 9
Park and Recreational facilities 1 2 9
w•
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Q20, Which of the following service should the City of Denton reduce, if that z
were the only way to keep tax rater and taxes at their present level? Ffi
(CZRCLN CNN "XM IOR NACW)
i
City Service No YIN, N00 don't
opinion reduce reduce
0arba s collection 9 1 2 s'
Street maintenance 9 1 2
Public Library 9 1
Parks and Recreation 9 1 2
Police protection 9 1 2
Piro Protection 9 1 2
Electricity Services 9 1 2
Water and Sower Services 9 2 2
Land Use Planning 9 1 2
Frequency of Utility Bill! 9 1 2
Q21, Would you be willing to accept a reduction in the number of garbage
piokups from twice a week to once a week, it the money raved from the
reduction in pickups were used to pay for curb side recycling programsl
foamN OWN)
yY/ES . . . . . . . . . . . . . . . . . . . . . . 1
No . . . . . . . . . . . . . . . . . . . . . . 2 -
Q22, Which three of the following programs/activities do you think that the
city of Denton should undertake, an a nrlority basis, to wake the city
more beautiful? (CZRCZN AIM MRNN)
Program
Improve existing sidewalks 3
Add new sidawalkr 1
Re late signs and ei na a In general
Davelo morn attractive entrance to the cif 1
put u new Mwelcow to Denton■ ei ns 1
'Landscape street t*diana and islands 1
Place utilities electric lines underground
1
Require landsca in and green apses, in new develo nts 1
Plant trees and shrubs 1
Q23. The ourrent sign ordinance prohibits new portable slipns, such as thou on
wheals However, the City of Denton can't remove uty of the signs that
wore up before the ordinance was adopted, Would you favor the use of city
® funds to buy the existing portable sights and remove them? (CZRCU ONE) i
YES . . . . . . . . . . . . . . . . . . . . . . 1
NO v 2
M 0
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Now w would like to Oak too soma Weatloae CONCOMlny public salaty to tNttaa. {
014. rleaaa Lndicatt how you tool about the f0lix lnq Itatem4ints which ralat♦
to aapecto of aifaty im Denton, oat the following .tale}
1 Itlonply /lsapra } Mautral / Aarso
■ DUa ra 1 . Iftron 1 A ea
lafat Aa at UAMS Ore A'VU tOA AA4 AT'ArAIOr} ID A V A m
0ant n is a to act to live in
I / I
1 Nl as a walkl alone Is At ht lA Denton t A
1 faL Dan on .l► t iota to raUA ohlldrtn 1 1 4 1
D neon hka b_ .14 peoblru vltA dru 1 1 J 4 l
Yet a *"It town, Denton hat tee sway ruedare 1 t 1 1 f
there Are too son ear thette in Dint n l t ,1 4 1
there are tee wn aaults ria t Dtntee 1 ! 1 4 1
to has love crime, 'toft&rk e o tr texas cities 4 1
e service provLdtd by tha city of Demo* polite
011. D pt tC ullAtf ( crate thOn)
I
GO" re llant, u,,..... 1.. 1.1 [ale'. }
.4 ,,11u pOO~ .r.. ..,.1.... 1......,,,i
r...111 1.. 1111/1.,,1..,•
011. 0 Ztntod " to rrohr'r::"W6611ie►t°~$iA"a""r"$rx~'°"'°r► . cara„nity
NO gap
017. Duri" It") have you participated in e.0.y /1 peogramet (01fteW OMI)
all. Mew late de you tat new that this oprgoqear Is 0eW~eeAtL" 1 Denton,
tarparad to wham there veto no progiari like thial (erAGM Ofrr)
Meta
total i1 11111.11.1 11111,1....
lAaai~......,11111 1.1.,1111111..1.1,n
Meat, we have some "Ostlers alo"t this city of kilts eevemat.
0111 tn1414tlne"p or an wmbor of your hnsthold contacted the city about
ctoga , a taVoet er service, Or LA etaltien tCJACLN 009)
NO 1 , . , (Wr •V ob; 1 . 1 1 , , . f , 1
• 010, Mho to the Olty (what person or olflct► did you aontaet7 jetACLr till
O!!y Managat,► Offia►,...,1.....S Mavor of Ott council
to ee111.1111. ~ I 11..1,..i An
~lannlnp/tlo.munII Dtw3ep.antD! t ~ner4yl1,1,11,1.,.1.iT
Anltat ea1111h Ility /ory1C►/..,1.. 111,
1111.11111,.,.1 Itroetr11., 111111111, I a,,. i,I
Othar,(rrr0lryt- ),.11
011. Mere you generally 4Atlltled with the tenst tG1Mi OMI)
T11. 1.40.011.1.16.,...44401111 11 1 n0. 1... 1111 1, 11. 111. 111111.4
}
011, Mere the People You eentactod helpful when you eallsdl (CMU Mil r
Tillie... 1..111,,611 .11111111.. 11 M0., 111.1111.1111111.1. 1.,
013, OenatpALLY de lose think that reu ooat showaah 1n(orMatlen About 41IU66 And
probi"I ~aof" the city end ]to ditiatnsT 1000 Orl)
T111..111lost 1111.1..111Iso1.1111 M0.1111.,.'1....11111
0)41 Ovetal10 hew would you rate city Oovornnwnt to Dlnton7 (401AC1.r OAY)
ttctllsnt...... 1.1,e.,...... A ►.Ir
ti~J...~~rM....rr...ei i.~alw... Y • u YVr uW. w1w'~r...( 4fY. r i
0 t~ r
Now, we would like to ask you a few questions
Of the City of Denton oonwruing the Utility departa,eat
.
435, Have you had any questions about a city blllAnq in Yggl? (CzRaj oms)
YYS i
NO (Mp TO 039 . . . '
036. What question did you have? (CzRcrj oX;)
}
Incorrect amount billed ....................1
Meter reading error ........................2
Payment not Oredlted ........3
Wrong delinquuent not...,,.,4
other, Wzz J......5
9374 Who did you contact about the questions? (ozacts ORR)
Custo"r services 4,,,,,.,1
Utility dopartaent 4,..4.,,4...2
city eanagqer,r olliae ......3
b,, her . (spwtms ) . , s, , .4
038, Was the question satisfactorily resolved? (C2'RCLN ON#)
Yes ...s....1
PC 4 . , . . 2
Now we would like you to answer a few questions concerning the snvironrsat.
039. Would you support energy and water conservation programs? (amms (wj)
Yss , . . s . 4 . , 4 , , 4 , . . . 4 , 4 1
NC 4 , . . a 4 , a 4 4 , , . , 4 . I . . . 2
040, Are you in favor of curb-side recycling programs? (oZRCU On)
YS1 4 4 4 . 4 , . . . . . . . . 1
No (AW M 042) , . , , a . . . 2
041, Mould you pay $1,00 to $1,60 more per month on your refuse/traoh bill
for curb-) ds reoyolinq? (Cr*w oNv)
Ytp ♦ 4 , . , . . , . 4 1 . . . , , . 4 , 1
ND a 6 .4 4 a a, 4.., 4 4 4. a,. 4. 2
Q424 Please indicate how you feel about the followingq statsments which relate
to various environa,ent&l irsuas4 use the following soalai
1 : strongly 0isagros 3 ■ Neutral
2 Disagrea 4 " ron
5 Strongly Agra
A CfRCZ,t cNlx RDYittR YON MAC* &rArXMY
tinvircnaental Aa t
sD D M A sA
The water in Canton is clean
1 2 3 4 6
The air in Danten is clean 1 2 3 4 8
I red Ole a r last ia• aan~ re larl 1 2 3 4 5
® Denton Ls doing a good job encouraging its 1 2
oitixena to recycle 3 4 b
"Save the environioento issues are Important to ale 1 23 4 5
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N*rt, $4000 questions regarding your rietts on the future growth of Denton. S
441. What do you feel about Denton's current overall growth rate? (aft ar ONN)
Too Slow . . . . . . . . . . . . . . 1 4
Just night . . . . . . . . . . . . 2
Too Past . . . . . . . . . 3
044, Is the City doing enough to attradt economic development? (CSACU oNd) '
T ~
NO 2
Q45. Should the City help revitalize the Downtown square? (02ACU ONN)
y2s 1 I
Q46. When dealing with developers, the city reviews the impact that new
developments will have on Denton's quality of lib. In your opinion, who
should do the following for a new developoent? (CM U Oft MA Mar)
As ate f Now Develo nts City of beat** Develo r no 22inion
Pa for now streets and roads 1 2 9
Dedioate ■rk land 1 2 9
Install fire s prinklei a 1 2 9
Ps for traffic si all 1 2 9
Plant trees and shrub 1 2 9
Limit business sign r 1 2 9
Pa for new utilities 1 2 9
947. In the City of Denton, do you favor or oppose the development of the
following types of burinesee$ in the future? (CIACLN CNN hop ?tap)
of development rotor =eok] No opinion
Retail stores- 1 2 9
rood ou rmarkato' 1 2 9
fast food routauranta i 2 9 y
other restaurants l 2 g
Hotels and Motels 1 2 9
sin le-famll housin 1 2 9
A artmrnte and Rental hOUSin 1 2 g
rntertainmrnt ostablis nee 1 2 q
Industr and Hanufacturin 1 2 9
® Health care facllitise Y 2 r
9
Offica buildln ■ 1 2 9
,
~ a
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A
Q/rl How would you rate the overall quality of life in Denton? (CZAe" ass)
ll 4l4♦
yMVIJ{la1,11,1.1,.11.,,11,111~1.11„ a, 1..♦.,I,i
Lair...J1111......11i111.11 ii.I11.I Jii 11.1113
Poore,...,...... let,.... oleo,... 1.11,11,1111
We Compared to when you first moved to Denton, how would you rate the quality
of life in Denton, on an overall basis? (crp= f 0MR)
Impr0Ved1,~1.11, 1111.1111111 111. J., 11, 1113
stayed the same...,..
J.lned ..1, 112
Do* 11I.,.41,.. 1111x..11111.1111. r1.,..1
►inallrf we have IOWA background questions. These are AALI for classifying
people iota groups that Will than be compared ea their answers,
ONO, What is the highest level of education you have oompletedt (OZAczV 0AY)
Ath 4rads or Lower . . , , 1
Some"Hlgh bohool 1 . . , , . . , . . . 2
High Soh,el aradurte . 3
00" COllegs L
College Graduate or gore 6
051, If you currently are a student, where do you go to echoolt ("Ammo ONZ)
Denton Iadepohdeat School District,.... j,,,1
~~"1.1~II 1, l 1 a, 14110 4 114 0 4 4.6 4 6 1 .4 0 a, 1„
.,x.11111,11,461. a 611111. 1 0 a, 11111. 1,...,,1
other (Arms e ) 1.,,.1
Q12, Are you currently auurriedl (01*= OU)
NO a i a 1 2
Q12, Are any children presently living with you at this reridenee) IMAM& ONX)
NO 4 6 a 1 . , . , , , , . 1 1 , 1 .
Qaa, Are you currently employed 20 hours or more par week for payt forma p togs)
US y1/y y1 1 1. 1 1 1, 1
No 1 . 1 1 (swo M ago) . of . 1 1 a o. ,
Q661 Where do you work? (CZMTAN OBA)
Dont'Oh.,11,1,1,,.,11,a11./11.,,,l,alllP.1111
e Rarr011ton/Addison..aa~~l.alaal;.ll,lr.lia.$
•Port
Yewirp i11e11,11111 ,,,1/11 x111/a, 11, at 111,116
Otherrdaon/planoall,.1.1,1
Dther (ti~/flZ17l )1 a , 1 a , ~
Qea, Do you own or teat your ourrsht realdenoet (CYACb/ GMX)
e O1MS,1.a1~„ a,~ ,a, 11,ra „ 1..,,a~,,,.a,aia,~l ~ ~ •
RenG1I 1..x11,.11 „ 1111111., 11111,.11, x,.1.2
i
A A Y, f . . „4 ' n
'1,. .•r t` i 1,
.
1
t it
a
Q37. What was your household a total incow before taxte? (OXX= r Ogg)
6o to 04l99 ...........................r..„ 1
66000 to $9999 ...................1,.,.,..,2
$10000 to 614999..,..,...1......,1.....,,.003
916000 to $24999 „ 4
625000 to 34999 ......5
636004 to }¢49999 .......b
$50000 to 6$9999 .......7
$10000 or over
.......1..8
054, what Is your athnio background or raw (oxams ONN)
Whig.,.,,..,,~,~ .....................~r~..l
Oriental.~..i...,..,r ................~,1,,.4
other (fllorJYi
969, in what year were you born)
(y9m)
tf
040, What is your gendert (arla= ONS)
J'ee+ale,,,...~,.....,...> ...................i
041, Tr anyone In your ourrent household physically handicappe47 (exam on)
TI 1 . l . . I 1 / . . , . 1 e 1 , . 1 . . 2
062,_VOO the spoor bfl*W for any other comments on what you think can be done
to Make Denton a better place to live 4md/or air,eki
•
TNAnx You VOY mm POR YOutl V" o ►1 US$ Wua SIMS "a YOU RJ1Yr
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October 28, 1991
Dear Follow Rea!.dent of Dentoni
We ace conducting a reoearcn project about the attitudes of rtaidonti towards
the City of Denton, lour houaeiiold is part of a select group, In which People
are being asked for thoir opinions. It was drawn in a random sample of ourrert
residents of Denton, pot the results tb truly r?prosont the attltudee of every
body who lives here, it is very important that each questionnaire be completed
and returned, THO QUESTIONNAIRE dHOULD IIC COWL6TEt1 EITUR by Tilt PERSON TO
WUON IT Id ACMSM, OR by ANOTUNR BRAD OP T811 ROU09NOLD.
The findings of our community servico project Should be of great help to our
city government, Hence, by answering this queetionnaire, -ynu wail b~ hriethQ
make bonton a be ~~pjac~. for^alhof ud, please do partloi11
You may be assured of complete confidentiality. The Stamped mumbor on the
front of the return envelope allows us to ohock your name off the mailing list
when yout' questionnaire is.. returned, Because we would otherwise send; you a
second copy of the questionnaire, this proesdure saves us money and thus allows
us to sample more Denton residents, Your name will hover be placed on the
questionnaire, and we will dispose of the return envelope as dell as the
mailing list after the pro}sot his. boom completed:
Your pparticipation is purely voluntary, If you prefer not to answer A
question, just skip it and go on to the next question. We d0 hope to gat all
of your answers, but we WOg14 rather have Some than none.
If you have any questions about the survey, ploasa ca11 me at the University of
North Texas at 817-868-3120, Thank you for your assistance, we are very
grateful for your cooperation.
Sincerely,
Oopala K, OAM98H, Ph.D.
Project Diruetor
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November 11, 1991
Date Fellow Resident of Dentonr
About two weeks ago, we wrote to ask for your help in A survey on resident
attitudes towards the City of Denton. As of today, we have not yet reosived
y
our completed survey. If it is in the mail, please accept our sincere thanks
and
OUCSTIONNAIRE SHOULDeBEeCONPLET90 EITHCR BY1THEePERMail SON UTo WHON response, IT IS ADDRESSSSCD,
OR BY ANOTHER HEAD Or THIS HOUSEHOLD,
we are writing to you again because of the importance each questionnaire has to
the usefulness of our study. We drew your name from a scientific sample of
cuetsfit realdente of Denton,, For our results to be truly representative of all
households, and therefore useful, it is essential for each person to return
their questlonnalrs,
The findings of our community service projeot should be of great rhelp ,to our
city goverhtent. Ilene, by answeeing this questionnaire,
a e Qn a better place fcrall f g 1111 bd he- 1- ui^g
5!_ Plates do participate)
to the event that your questionnaire has been misplaced, use this one inatead.
A postage paid return envelope is also enolosed if you have any queetione
about the survey, please call me at the University of North Texas at 817-869-
3120. Thank you, We ,are truly grateful for your cooperation.
Sincerely,
a
Copila X. oANESH, Ph.D.
Project Director
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THE 1991 DENTON RESIDENT SURVEY
WHAT ARE YovR opINt61137
Here is a Confidential survey
on the quality of life in
Denton, This questionnaire
should be complatsd either by
the person to ,,hom it to
addres$ad or by another head
of thin household,
Please answer all the questions, tf you,.
wish to COarsnt on any question or
qualify Your answers] pisses use the
margins of the page, p14620 return the
questionnaire in the enclosed envelope,
You are part of A. vary email
group of pebpl• that represent
many oCheLr, Hance, the information
useful,eyourtAnsweryuwill be be
held in striat Confidence and
your cooperation is deeply
appreciated!
..I r.~~in...e,-Yr.~.. Y,~.... ♦ n~ u~,w M1Y,wM~iTni~A ..w i
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Q1. How 1Qn9 have
you lived in the City of Penton? (CIRCLE ONif) ~
Lelia than J months . . . ,
3 months to lama than I year 7.58
1-5 years 27.6%
6-10 years 11,4%
More than 10 years 51.7%
Q2, If you have lived In the City of Denton for 3 months or lass, what was the.
primary reason you moved here? (CIRCLS ONE)
Job-related . . . . . . . . . .,23,3%
Student UNT/TWU . . . . . 53.11
Ndtlrement . . . . . , 19.9%
Other (SPECYPyi , . 13,81
Q3. In terms of cleanliness, quality of housing and general appearance, how
would you rate the overall condition of Denton? (CIRCLg ONO)
excellent . . . . . . . . . . , . , , 3.4%
OOod
Fair . . . . . . . . . . . . . . . . . 35.6%
11
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Q4. Now about the overall condition of your neighborhood? {CIRCLO ONS)
Excellent . . . . . , . .610b
oaod . . . . . . . . . . . 29.4%
Fair . . . . . . , . . . . .
. . . . . %
poor . . . . 16..2%
Qs. Have you ever lived in a city other than Denton? (CIRCLO ONS)
YES . . .
. . . . . . 110 .0.9%
NO . . . . (SKIP TO Q9). . . . . .
.1%
Q6. What was the approximate population of the laoE city you lived in
before you moved to benton?
(POPt?LATION)__,
Q7. Now would you compare Denton to that other city, on an overall basis?
{CIRCLE ONO)
Much worse . . . . . .
Worse . . . . . . . . . , . 22.7%
About the same . , . . . .
32,2%
Setter 31,2%
Much better . . . .
. 9.21
Q4. Compared to the tither city, please rate the cost Of living in Denton
in each of tha-f~oc categories, CIRCLE ON& M RACK
Category No Denton is Denton is Denton is Less
opinion gore About easio Upenslve
Ex ansive
Cost of Houses 9 40.6% 27.1%
'.32.3%
Apartment Rentals 9 46,3% 3k 1% 2216%
A Utillt Costs 9 47,2% 40.0% f
1248%
arccaritA 9 2117% 64. J%
..14.0%
Cable TV 9 34.2% 51:71~ ~
14.1%
Rating out 9 1513%
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in tho next section of the questionnaire, we would like to ask you about your
use of and opinions about a number of facilities in the City of Denton,
Q9. Let us begin with streets and traffic. How would you rate the following in
the Clt of Denton? (CIRCL$ ONE PON SACK `j
Traffic Relatsd Aspect No Poor Pair Good exoe
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Adequacy of Roads 9 14.0 34,9 46.9 4,3
Physical Condition of the Roads 9 27.8 46.7 24.5 1.1
Adequacy of Traffic Si 11410 9 7.9 34.3 52.7 5.2
Reliability of Traftlc si nale 9 710 22.5 59,2 11,3
Q10. In 1991, has any member of your household used, at least once, the
following facilities and services in Denton? (CIRCLE ONE ADR EACH)
fabillt or Service in Denton yes NO
Parke and Recreation 72.2 27.8
Police Department _ 46.0 54.0
Public LlbeAr W6618 34.2
Fire Sorvioe Department 8.6 91.4
Ambulanco-Servlcee 11.2 88.8
Health care Faculties 59.6 40.4
Public Tranap rtation (Trolley) 14,8 8512
Stka Animal Control Program .22,2. 77.7
Qll, How would you rate the quality of these services in the City of Dentnr.?
CtRCLE ONE FOR EACH)~
Service No Poor Pair OooQ Bxoellent
opinion
Parks and Recreation 9 2,1 15,5 58,5 23.9
Public Librer 9 212 14.4 53.9 29.6
q
Trash Pickup 9 119 13.0 $2,9 32.2
Fire De ertm_ant 4 12 4.0 $2.6 43,2
&leotricit 4 5.7 17.0 51.7 19,6
Water _pnd Sewer _Y9 5.5 18,6 58.4 17.9
Ambulance 9ervlceo 9 116 5.4 52.9 40.1
Health Cara facilities 9 416 18.3 $612 20.9
Planning and Development 9 23.88 39.7 32.0 4,6 . '
public Trans ortation (Trolley) 9 10.2 23.5 49.8 11,5
stray Animal Control 9 10.5 23.9 50,7 14.9
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Next, we have rare questions on educational, shopping and dining facilities,
412, 40w you would rate the following
Denton? (C1RCLP OME FOR r:ACH) aspects of eduugtianal facllitlea in
Education Aspect No Opinion poor
fair Good kxce
The Variety of Educational 9
Pro earns 2,1 12,4 43,0 42,5
elementar Sohoole 9 4,2 17,4 56.8 21,5
Junior Hi h 5choola 9 8,4 25.3 $2,7 13,6
Senior Hi h 8chooln 9 9,7
21,6 54,1 14,6
Vocational Community colleges 9
21,2 25.0 -41,0 12,9
Colleges/Universities 9 .9 5,8 43,4 49.9
013. HOW would you rate the
entertainment facilitLOS ay_ailabLllty of the following shopping, dining and
to Denton? (C_rRCbg ONE pon EACH)
Facilit _ No o iaioa Poor
_ rair Good gxas
Restaurants 9 7.2
2$.5 50,2 17,2
Faat-Food Restaurants 9 1,2~ 10,3 52,3 36,2
Food Su ermarketa 9 1,7 10,2 53.0 35,1
Ratan 8hopping Facilitiea 9 5.2 24,7 $3,6 16,5
Variety of Cable TV Channels g
- Y2.1 24,9 48,5 14.4
MovLe Theaters 9 11,3 72,1 44,8 11,8
Bowlin Lanes 9 5r9 27,2 $3.8 13,0
414, what do you think of the gyality of those shopping, dining and
entertainment facilities in bohtoO (arRCLE ONE' rom EACH)
Facilit
No o iniou txoellant- good hair Poor
Aeetaurants _ 9 12.9 56.J 25,3 5,5
Fast-Food RertAurante 9 12,5 64,3 9 7 3,5
Food 8u armarkets 9
23,1 62,4 l2. 2,5
Retail 3ho i.ng Facilities 9
12.2 86.7 26,0. 5,0
cable TV sarviae 9 10,5 47,3 28.1 14.1
Movie Theaters 9 9.1 81,8 30,1 8,9
8 8owlin Lanes • O
9 11,5 57.4 27.2 3,9
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Q15. Does your household subscribe to Cable TV in Denton? (CZRCLE ONE) I{
YES . . . . . .59.4
NO (SKIP TO Q17) . . . . . . . .40.b
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Q16. This year (1991), have you experlenced env .pL0jtm with the following )
aspects of your cable TV service? (CIRCLE ONE FOR BACK)
Aspact of Cable TV Yes No
Installation 9.0 9110
Res once to com taints 22.2 77.8
Quallt ofLej
aLr work 1216 87.4
Picture reception
53.0 47.0
Silting 11.0 88.6
Q17. Would you watch city council meetings if they were broadcast on cable
television (channel 25 in Denton)? (CIRCLE ONE)
YES .42.4
NO .57.6
Next, ws have some questions about some specific services provided by the City,
Q18. In your opinion, should the following city services should be maintained
at currant levels, improved a little or a lot? (CZACLE ONE POR EACH)
City service No opinion maintain at reprove ■ Improve ■
present little lot
level
Oarba a Collection 9 73.5 21.7 4.8
Street Maintenance 9 111$ 3912 48.9
Traffic Si pals 9 47.6 39.6 1310
Public Library 9 5J17 34.3 1210
Parka and Recreation 9 5510 36.3 8,8
Police Protection 9 45.3 39.6 16.2
Fire Protection 9 14.3 2119 1.7
Elactricit Services 9 66r6 23,6 1110
Water and Sewer services 9 65.9 26,2 819
nee, clan services 9 23.4 29.4 47.1
Utility Billing
69.9 19.1 10,6
419, Munl.cipal debt to often used to pay for 06PItAl imur0vement projects such
as street and dralnage improvements, SometLmes a ta.i increase is needed to
pay back the debt, Would you favor or oppose the use of municipal debt for
each of the following? (CIRCLS ONE PON EACH)
d Pro act Favor
ee Ne o anion
Street and Road rm rovaments 69.2 30.7 9
Draina a and Storm sewer Im rovements 67,8 42.2
4
Park and Recreational Fauilltlea 44.7 66.3 g
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Q20. Which of the following services should the City of Denton reduce, if that
were the only way to keep tax rates and taxes at their present level?
CYRCLA OXd POR EACH
City Service No YES, NO, don't
opinion reduce_ reduce
Oarba a Collection 9 2016 79.4
street Maintenance 9 9.1 90.9
Public Librar 9 26.5 73.8
Parka and Recreation 9 48.6 51.5
Police Protection 9 3.9 9611
Piro Protection 9 411 95.4
UotrLeit Services 9 17.7 8213
Water and Sewer Services 9 15.3 84.7
Land Use Planning 9 66.0 34,0
Fro uency of Utilit 8illin 9 $4.6 45,4
Q21, Would you be wi111ng to accept a reduction in the number of garbage
pickups from twice a weak to ones a week, if the money saved from the
reduction in pickups were used to pay for curb side recycling programs? t.
(CYRCLB OHS)
,
YES .62.5
No . 31, 5
022, Which three of the fallowing programs/aotivities do you think that the
City of Denton should undertake, on a criorlty .basis, to make the city
more beautiful? (CIRCLC Mr MASS)
Pro raK
Improve existing sidewalks
245
Add now sidewalks
266.
Adgulate signs and aiana)e in aensral 257
Develo mots attractive entrances to the m"- 278
Put u new "Welcome to Donton° sl ns 94
Landoaapa atroot madianr and islands 515
• Place utilities electrio 14nes) underground 342
Re Ira landsca in and roan a ace in new dsvelo ants 488
Plant trade and shrubs
S67
023, The current sign ordinance prohibits now portables signs, such as those on
wheals. Nowever, the city of Denton can't remove any of the signs that j
® were up before the ordinanoa was adopted, Would you favor the use of city + I
(undo to buy the existing portable a qns and remove them? (CIRCU ONg)
YES 27.5 7
NO . . . . .
, . .72.5
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Now we would like to ask you some questions concerning public safety in Denton,
424, planes indicate how you foal about the following statements whLoh relate
to Aspect$ of safety in Denton. Use the following SOalai
L strongly Disagree 3 • Neutral 4 • Agree
2 Dlsa raa
_ 5 • Strom 1 A roe
Safesy Aspeat (CXRCL3 ON& NUNBNR FOR eD D N A SA
BACK s%Atr SNr
anton L a oaf* lace to live in 3,2 6.8 2710 A A ,2
1 foal sofa i irlq alone at might in 22,2 33,0- 20;4 21,4 1,0
1 (6 41 bentnn is a nod lace to raise 110 9.3 27.6 61.i 8.9
Denton has bi robleme with dru v -216 9,5 32, 35.8 19.8
For a small town, Denton has too many 3.1 14,9 43.4 27.1 11,6
There are too_man oar thefts Ln Denton L.4 6.1 44,2 3J,7 14.6
Thera are too iaan aeeaulta robberies in 1,3 4.2 29.4 43.8 21.)
Denton hat lean or me com arsd - other 5,6 19,
2.9 8.2 4.2
025. How would you rate the service provided by the City of Denton police
Dopartmant7 toncu ONX}
Excellent .............:13.3 Fair..,..
Oood,........................ 60.6 poor.., .............,..21.6
Q26. Ara you aware that the bsnton Police Department sponsors a Comn.unity
Orionted Policing Program (C.O.P.S.)2 (Cuera ON$)
NOS, (SAV 2b U?9j . I . .73.7
027, During 1990, have you participated in O.O.P.S. programs? (CSRCLN On)
YEB ...........................7.4 NO............ I.......... 92.6
Q28, How oafs do you feel now that this program to oppaeratLnqq in Denton,
compared to when there were no programs like this? (CI)tUL3 ON&)
More Safe....... Jl ?
9am~ ...........66.7
Last Alf e 1,6
Next, we have ease questions about the City of Denton Covernreat,
029, to 1990, have you or any member of 'o
a complaint, a reques for service, yorr intormatlonc(Crlcrj On) city about
YES . . .
NO (SXZP 1b 4JJ) 44.4
, 50,1
430. Who in this City (what person or office) did you contact? /OIACLR ON&)
City Manager's Office ...r ...,4.1 Mayor or City Counell.411218
Papas,,........... 22.8 An Mal Control.,.. ,,,,,7,1
Planning/Community Davelop,.,;6.A Ut1L1ty ServLOas... .,3815
Sanitation 6.2 Streate,,,,..,.,.,....,.,J.6
Cther.(3PA!"P }„,q
031, Were you generally satisfied with the results2 (OLROU DNe)
Y68 ..........................69.3 NO,,.o................... 30.7
432. Ware the people you contacted helpful when you called? (CIACLt ON3)
QJ3. danorally, do you think that yyou get enough information about Issues and
problems faoing the city and its citizens 9 (OZAM ON&)
YES....,,...NO...,............ I...... 61.9
04, Ovarall, how would you rate City 06vornment In Denton? (CIRCLE ON&)
Excellent......,,.,,. .1..6 Fair
Oood ........33.6 poor........,.. 55.4
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Now, we would like to ask you a few questions concerning the utility department '
Of the City of Denton,
935, Have you had any questions about A city billing in 19917 (CTRCLE ONE)
YES .27.9
NO (891P 7'0 039) • . . . . . .
.72.1
Q36 What question did you have? (CIRCLE OWED
Incorrect amount billed .................28.6
Motor reading error 37,8
Payment not credited.
wrong delinquent notice,...., 11,18.o
other.(9PECTIYi J.,.20,0
Q37. Who did you contact about the questions? (CIRCLE ONE)
Customer services,,........, ,,,,60.8
Utility department...,,..,.,,, .32.9
city manager's office,,,,,, 7
Oth6r,(3P5CIFy1 '
) 5.5
Q3a. Wag the queetlon eatiafactovily resolved? (CIRCLE ONE)
YES . . . 168.9
NO . . . , 131.1
Now we would like you to answer a few questions concerning the environment.
Q39. Would you support energy and water conservation programs? (CIRCLE ONE)
YES . , .
. . . . . . , . 194.2
No
Q40. Are you In favor of curb-side recycling programs? (CIRCLE ONE)
YES . . . . 81.0
NO . . . . (5XTP TO Q42J . . . .19.0
Q41, Would you pay $1.00 to $1,50 more per month on your refuse/trash bill
for curb-side recycling? (CTRCI;E ONA')
YES . . , . . . . . . 169.5
NO , . . . . . . . . . . . .30.5
042, please indicate how you fc:)l about the following statements which relate
to various environmental leouee. Use the following eaalet
1 • strongly Disagree 3 a Neutral 4 Agree
2 n Disagree 5 a btrongly Agree
CTRCLS ONE NUNEER FOR EACH SrATMVr
r1r al Aspent sD D N A to
n Denton is clean 9,0 19.9 26,8 40.2 4,1
Denton is clean 4.2 18,2 28.4 48.0 4.2
A papery plastics, canal 4.9 16,3 22.6 33,6 22,1ing a good lob encouraging 13,3 28.9 25.6 s to recycle
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Next, some questions regarding your views on the future growth of Denton.
943, What do you feel about Donton'e current overall growth rate? (CIACDK OHB)
Too Slow , . . . . . . . . .17.9
Just Hight . . . . . . . . 56.5
Too fast . , . . , . . . , . , 25.6
044, Is the City doing ono,.gh to attract economlo development? (01R= OMB)
YES .47.4
NO . . . . . . . . . .$2.6
Q45, Should the City help revitalize the Downtown square? (C19CL9 OMB)
YES 171.4
No .28.6
Q46, When dealing with developers, the city reviews the impact that new
developments will have on Denton's quality of life. In your opinion, who
should do the following for a new development? (CIRCLE OMB YOR BACK)
As acts of New Develo cents City of Denton Develo or no 0 lnion
PA for haw streets and roads 39.2 _ 60.8
Dedicate ark land 45,5 54.5
Install fire sprinklers 26.5 7315
Pa for traffic signals 79.8 20.2
Plant trees and shrub 22.5 77.6
Limit business si no 67,2 32.8
Pay for now utilities 2913 70.7
Q47. In the City of Denton, do you favor or oppose the development of the
following typal of businesses in the future? (CtACT.B ONB MA BACH)
T e of development favor 0 to No o inion
Retail stores 92.0 8.0
Food supermarkets 8311 16.9
Fast food restaurants 51.7 48,3
Other reataurante 9613 40
-
Hotele and Hotels 1441 25.9
Single-family housing 9510 510
A artments and Rental housin 63.0 37.0
Entertainment establishments 85,1 14.9
Induetr and Mani(ooturin 8218 17,2
Nealth oars facllltiee 88.6 11.4 -
office buildin s y L 4 28.6
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Q48, How would you rate the overall quality of life In Denton? (CYRCLS ONE)
Excellent ................................7.9
Good... .68.8
Fair... r,,....,.. 21.5
Poor.. ..l.e
Q49. Compared to when you first moved to Denton, how would you rate the quality
of life In Denton, on an overall basis? (CXACLE ONE)
rmproved ...36.8
stayed the tam*. ...........42.4
Declined ......20.4
Finally, we`havs some baokground questions. These are only for olassifyiog
people into groups that will then be compared on their answers,
Q50, What is the highest level of education you have complatedt (CrACLlt O)(E)
8th Orado of Lower,. 9
Some High School 3.3
High Schoolr Graduate . , . .11,0
Some college . 136.7
College OrAduate or More 48,1
Q51. If you currently are a student, where do you go to school? (CTACLE ONE)
Denton Independent School Distriot....... 1.4
TWU............................ .........15.1
UNT.. 72,1
Other (SPS'CYPr! )...11.4
Q52. Are you currently married? (CYACL6 OHS)
YES . . . . 53.2
NO . . . . , . .46, 46,8
Q53, Are any children presently living with you at this residence? (CYACLE ONE)
YES .3611
NO 63,9
Q54, Are you currently employed 20 hours or more per week for pay? (was ONE)'
YES .67.2
NO . (SKIP TO 066) . . .32.8
Q55, Where de you work? (CYACLE OHS)
Denton ...a.i ...........,,.71.2
Cerrollton/Addison .......................3,3
-Dallas.....,.,.. 7.4
...Fort Worth.............................. (,2.5
Richardson/plano...... 4........... I .,..1,0
Other (SPNOttli'!. _ I 10.
Q56. Do you own or rent your current residence? (CYACLE ONE)
Own....... .............1.................54.6...
Rent. ...................................46.4
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Q57. in 1990, what was your households total 000me before taxes? (cXRCLE ONE)
$0 t0 $4999 ..........10.3
$5000 to $9999,......... .8 6
$10000 to $14999 ........................:8.8
$15000 to $24999 .16.0
$26000 to $34999
...,..18,3 ,
$35000 to $49499 ........................15.8
S50000 to $69999...., ...................11.4
$70000 or over .........................10.7
i
Q58, What is your ethnic background or race? (CIRCLN ORX)
Whit*.... .88.0
Black.
Hispanic .................................3.4 +r.
oriental.,..,.; 1.. 3 r`•x;
Other (SP801M )..1.5
Q59, in what year ware you born?
(YBAR) 19
Q60. What is your gander? (CIRCLE ONS) f'
Female ...........................48.8
male,
.......r....r......61.1
Q61. Is anyone in your current household physically handicappod7 (CIRC.$E ONR)
y8s . .6.3
No . . . 93.
062. Use the space below for any other comments on what you think oan be done
to make Dentoq a better place to live and/or works
1 Ir
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THANK YOU VERY M1JON FOR YOVp HELP. PLEASE MAKE SUMO 'Pd11T YOU HAVE
ANSWEKED ALL TNN QU98TIONs) THIN, AETM THE QUESTI0NNAI19 I1f T#X
MLO82ID RETURN VVELOyR.
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PHOTOCOPY
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Chapter News
~i Chicago y
Americans voice opinions on the services industr~
CUNSUINk l!5' PkfiCEPTIUNS of Ilnea tided up in the rnlJJk. a
ywlly I» a service experience may Toward the bottom of the Ilsl were I. 1 a bruaJ sccriur of Anxrn'a. Ile also mechanism," ox alswen lea+l way w h
t be Affected by a variety of futon: local eovemmenl, public Irhnspoiia- t prpnkd oral than ao single amlpncis tes• delryuesrltrts anJ, he sa d, U
j' spent waiting, Imcwmens by staff, lion, and(ralgWe, wish 22%,x fewer lauranl, are haul was articled y a the service Is cumpleltd. firms shin
and urreltmes Jug "the look of the of the adufd survtyal,ivksg them an " ntajwity of Americans. follow up On consumers to Insure r.
a linIts Ju to h e loo Gallup the O h ur belle, r Although the rcl+live ingsaljoce of isfxlion and repeat business.
ii pure Arminclans did not rase these set. some limi p s varied, there were C,»r plays + rnajur rek in lunn
t ^ Gallup, roliderd ohht Gallup Poll vices uniformly, however. older I' stte disliroi NtRms; Gallup said. consumer's perceptkr,s of a seivi,
wlcalsalnrynof ►TepallupUrdlslta; "Its. palkulWy those overage 65, t; Mlns cunwnees, (W example, *hell All charge muss Appear Ieasun,I
„ran inc., Wootton, N.),. receMlydis• were molt favor" in their evalus• asked lo'glve their opinions of The to the cu, Gall, Time costs arc aPAMICUl „
cuAW The results of a survey on the lifts. Gallup said, Slmllarty, lower. yuahty of r ce was. urvke ealegwy Inlpit(cul Claliup said, because i kept
11 sen•ke lector conducted by his firm income Americaru writ inure likely said the service viy was simply gaol, lower their pite s ate s O waking, rMIS s
In 1986 and then teplkased by Selte• to offer a positive rating than those ns of likely in means othou f many overall low All eir)ereepst be o the sere
lion Research Inc. (SRI) In July of who, tam more Innrrey, slams of ty tra made for aIrwy n war Also All charges muss be c flalki icai
this year. In this ytar's survey, many service nswan that opticans , it y ca Also clearly in the consumer, oho ldfilp Safi
~ Coveting everyWngfrom supenrw• Indushiesuceivedessentiallytlecame
y mean That at Arot nukans simply un,x Ilotels, for example, should dht fin,;
kits Lid banks in eparrnenl stores ranking as they did in 1966, Airlines Nil lily what maklt a heal service, Coral) servkesr+nging front telepMr,f
and hospitals Gallo told members wife the noetworthy axctprinn, how. ' ' ' • nit dseY know w}en they have had calls urcahk TV;
of AMA s Chicago Chaplel how Amer, ever, with Ihtlr slide from the number 6raa1 service," wi said. "Surplus In the rlactio of serve
ksns tale iht yualily III wrvkes they throe yusliiy p oslion in 1996 to nwn• (le Plum (heir :dcoliled and ournkey charges spell dinXnI (Of t, srs
® use. bar nine In 1467. °ne G°uuOJr' menu, Gallup Jruideo the lour key i1y because pa mein for the verve, y
The 1986 data were the result of Some consumers declined to rote presence that will allow consumers coovenieiwe, c mown atit'Pr cost. AN Procelss," he
sa~u~11 xl in the urn,
1.510facctr> face gal 1,005 telephone ceriaht servk•tlndmities, Gallup said, from across the United States to offer quality.
'Ili n successful, with Wofts across the coun• A full 43% of Adults did to feel able oplftIOM Of esunfi&Ily Ihe'tome urv. Convtnltrke neamuffedrig
theur• inusm idemify who( Is lmprniaal to lh
sw
ley, SRI, meanwhile, ronucuda sent. to glue r+hngs for public trans service brs$IAt
ried,s . meonwhikof736aduhAmen lion reap total, fend airlines uti.. ht vice when Ile cuslonotes need it and rusmme Andthen setouttoneetthu,
irons and Emtrvkwed them by leer. near Jwblin to the Arecognizedleader Inservice lnrrs• efliclewlypnuressingmhemlhnwghtbe demands, he said, They must l,a,A,r~
g percentage of vidon, Ikha was chosen as the best syscm.Mclkrlald's, hrexample, has how they rant, telailvt not Only to lhr
pFrsne. "don't knows" since 1986, airline, Gallup said. Among temau• utllmilsiorhelbmeacustumershould competition but also 10 the cunsunur',;` p
Survey patilclpams were asked to Gallup also kfealifted the crimps. rants. MclkvWd's was the nuh,berone tit cspected it) wait furs rival,
O isle the listed services on A 10-potril tilts that u'onsurren lurked the best while In the hotel category, Holiday In the services Indust txpeaaltal I
scale, with I signifying low quality arming airlines, resuuta ts, and ho Inn was the constitter favorite. n ItIod coin. surd th It's vein o any service
business r' '
and 10 tilmlying very high quality. Ials, These Ilulsudes were chosen be. Gallo emphatitild. however, nt the lit l that Writersse uld hive it "grie Cum
soda because, In she lung run, ti's
Supr banks ekarly ltd cause they have "chains or nalkrsl these views represented the uses of sumets should haveve a "grievance ripest usen who really count
Ohl '
list pack; over over half of the resporrdeMs
rated their performarlee an eight w f;
better.
Reslausanls and hospitals also *tit
wall itgaided, Gallup said, while ho-
w IS. ,lep ulmem more&, insuranct Com• Y
pinies, auto rtpaircompanks, and air-
3 afidAWS&M' aAllitaCUS Voiet OsWOnS 0" doe SaVkt$ lakdusav."
NOVEOnlati N) 1 017,.
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QU. Now would you elite the overall quality of life in Denton? (C?ACU ONE)
Dko11.1~e.A,E+.nI, , .....u . o ..iii Good
Pr . ....1
TIM 111111 DOfDDA A111De7fr lMVAY Poooch.,..,.. .1
QAe. Coft&red to when you first moved to 5emtoA, how would you rate the quality
wAAT AN YOOA pPlKrONaf of life in Denton, on an overall basis? (CtACDA E0A) ?eprowd , ...1 hY<
da" ,Q Stayed the
Declined ........1
i ►Aoall we have sow background questions. These are *A 11i1 1 l y, 411f for elusifyleg
Here era eonfldentlal mrvsy people lento groups that will that be compared os their asawera. on the quality of ILG In
Denton. Thee queetlo an" either QSD, Whet to the highest level of education you have completed? (CIKCW OAK) +1° on be eom plosad ►iths
by
the person to whom it is nth trade or Lover . . I r,Rf. - Pu ,
oddes& or by another heed dome Nigh School , ? rl tAla household. Nigh School OrAduste
Sonecollega , . e collage oraduate or more . , . S.
QSI, If you currently sea a student, where de you go to school? edrACU DAA) d
` Denton independent School District ...,1
tlk Other APACI'PPI
Oasis answer. all the ""}dons, if yell. - ' ` ~ Milk to com"At on any question or Qdg, Are you currently married?
(C?ACGA OIIA)
'y qualify your page, , TpOAa4e u96 the
F oarglea o the . nelos return the YES . , . . 1. . Y quHlldnnhf r nAlrA In n the enelcaeA snvalepe.
NO . . x.f
013. Are Any children proaently living with you. at this residence? jewmAY OAK)
YES
NO.
054, Are you currently employed 20 hours or moro per week for pay? (C?ACM ONA)
You art art of a very small NOB.. . . t p ~ fDA?P TO OSC) . . ? group of people that repNebnts
'
many others. Woe, the information QSS. Where do you work? (CIAQLA OAK)
you give must be Accurate to be usdul, Your aoawaeo will be Denton....,, ..1
bald id ateict ednfldetde and CAreollton/Addleon n',' h` Your cooperation is deeply :Dallas.....,
.....y
Appreclatedl tort wrrhh, A V i LawievilA . .S • `
Alohardson/Plano................... 6 u. 1!
Other (APADIPP! 1• ....7 y s
Qdl. Do you own of rant your current Y*W*Aeel (CLAr LA Mir) "
own........,, ..,..1
Rent .............g r :rr
4 ,
...~...a... Muu b. u.u.b lYUw lv•w4 ~l~~r 1 < L [ i 1. 1 r~,+N,~l1f ,i 11 ~iY ~I fir', rf'l Y[~ 6.
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v;,4 P,f§dstnS'Ys~9ruF,,"tr~h"T~,*3t'X,'tE'~'Stt'0?R++me~z~'P'o+a,„htaxg[apa~lalr~ranr,mva+3rr+vnrre,vhvzv~irrrFri"mcsr+~~,fla.,,~»+~-.. ~..a~ •-•..•e.. _ .,..~.,.~,~e;W~~~,.~'+w
xxe+~~,r~rNa~~s~H''~ jr~
.
t q5l. What was your houeehold'e total into" before tared (CYACLM ONE) j t rr~ -
i-AV
$0 to 31999.....) . , I ',F 96000 to 19994,, a rv 1 a
$10000 to 111999,,, 3 0XV 16000 to 191999 4
$96600 to 934999? tr ' Sls00o to 149999 ~ University of Nm1hTam i
0000 to 669999, 0 0000 or over. .....1.....,... 1Hildin5lhmimnua x,c
Cnlla~e n~Bonm,~,bin,inhnannn.. ~ 3
gS1.-What I$ your ethnic background or ?abet (ClAMJ ON)
Wnite l Ilauk . 9 y1 w,
oruntal .....i
other pfpAC'rrrr,., _I • .S
051. what year were you borne
tys") t9 _ yr, .
060. Whet in Your gender? (C1WCU 000)
.1 Xow+ber 11r 1991 R r, rile , Male .....,9 : ✓'~.Y,.
r
pal. Is adyons in your current household physically handloepped? (01*040 ONE) Mar Yellow Resident of Dontomi ~zk . , t About
two weeks ago, we wrote to oak foe youe',holp in a auto" an reaidant
attitOdn ttwesde the 41ty of Denton, As at today, We have not yet received
049, U1 the epste bales for any 4401r oomamts on what you think can be done YPur etad autvoy. rf it Is In the twit, pieaN +oeyt eur Nindard thanks
;
Ito make Denton a bettae place to live and/or work. aqd deaMll' r}qand Chia 7attlr. tl It le not, please "Ll use your response. ' "a
x,rli i„x Qyelhtrom"IN9 M* I w COIGI BIT= by To 11191401 VO WI It kl AMUNAND _
OR airAMO11U9 MIAD Or "11 NOVAMIDIL,
we ArewrAtlnq to au Again beoeuse of the Importance u4h-qquuestionnaire, his t. the ulaiulness of bur study. IM'drw your Am" era a 100141
Nla at
currant residents at Denton. For our results to be truly. r6pr4oentat ve of all ; houl6holde, add therefore useful. It to 1lesntisl for
oath person to return
their quiet LaAhaire.
The tindinge at our conVUnlty eervin proje4t should G of Brest help to our
Olty gdvo nt. Hencs, by Maworin9 tills "Notionn+lre, Vol will be helolna make M1.V + Wttexylace, tor.: all.°i. use. Plains 40 ptrtioipatol
in the evert tharyour quoltlonnalra hes been bieplatad, use this one Instead. A po+tage paid return envelope is also eneloeed. It you haw
any q„htlone g ;
about the wrvey, ploeee Cali " at the UALVeaity at. North terse at 111966• 1190. Shenk you. We ere truly grateful for your cooparatied.
f
i r alftwtly
4epde..X. ORMk/M, Ph.D.
Proleat Director t ~rr.+~.r.r>rrr++r a
YiAkM IOU MY MM NOA MOOR WI, MIAMI W-R2 IMM9 tMAt' YOU MAW.:. ~ ~
Aws""D ALL rise gD'tlR01cIAMYl 1 t'YM, N,fr01Ul NNM pU11Nl4MMAtAe !N Mu 114 AMtVpI IOIYtlgpM. y'
frf'I4'6,.; v
~ -w ?.?yeses ' ,.:'YiVY^•. , t 1 ' ( . ~ •.1 o rii Lr ~ 1 : r;p ~tl~ll,~.q(~t. ~1.;, aE.
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Mat, tow "#$ties$ r"erdial Ywt Views a tb tntUrS growth of uateu, 01. Now long have You lived In the City of Denton? (CrACU ONr)
043. what do you bet abwt Denton'e eofrent overall growth rate? (01fame Cwx) Lea then 9 months 1 E ' t I months to
lose than S year 2{
Teo slay , , 1 1•5 yore . , 7 t
Just ALOk . . 2 6.10 yyarA l Too rest 1 Note E1en 10 years . , , s b .
Q44. to the City doing sough to attract aconorsto development? (CX*CU CAM) 02. If you have lived in the City of Denton for D months or loss,
what woo the
primary reason you moved haral (CIACU CMQ , Its
NO . ? Job-related 1 student UNT)TNU , . . . . 7 a
945, Should the City help ravltellss the Downtown square? (01ACtJ7 009) Aetiretneht , S
other (sproUrl_ 1 r Yx6 ,
iµ1 , , , 1 02. In terms of cleanliness, qualbty of housing and general appearance, how would you rate the overall conditlon of Denton?
(OIACU DNS)
gu. Nhen dating with developers. the city revlwe the impact that new
' developeents will have on Daten's gvality of We. In your opinion, who IxoelUnt . . . . . A should do the following for a new development?
(OTACU 002 MA JACJ) AC~ . . 2 C7.
...re.. poor I. . i . . . . . . . . . 1 b ,
As ate of New Derale ate city of Deatoe DOVOIO r No O lsloe J " f 04. Now about the overall condition
of your neighborhood? (CfACU OMs)
Fa far now stroete and roado 1 2 9.
lad.... l 2 excellent , a Oedlcs a rk good
Install fjra skelnklers _ 1 2 9 Pooe , . . 1
PI for.trattld YI Data _ t] ] 9 gs. Have you over lived in a city othat than Denton? (00= CNJ) I '
plant-trees aid shrub 1 2 9 - t~
L1Aii buelnas !1 ss_. S 2 9 No (sX1.6 ro ga)... ] ,
}s -for new utilities S ] 9 ga. What wme the approximate papulatlon of this city?
MAnLarrax
gay, to then city of Osnton, do you favor or oppose the dwelopmenE of the following types of buoineasa In the future? (CIACU dss MA MACK)
Q7. New would you compere Denton to the other al(y, on An overall bads? S fOAMS Omit)
Type of davelo en! Faroe M a No opinion - Rwoh worse 1
0 Astell stores 1 2 9 wade . . . . . . 2 j 5 About the so. . 1 { ifs
rood supermarkets 1 J, 9 Getter . . . , . s{ ; °r
Fast food restaurants W _ y 1 1 9 Much better . . , . . . I . I . - f
as. Compared to the other olty, plesee Cato the cost ofllving in Denton 5 other restaurants _ _ _ 1 y ]
9, a in tooth of the following catn erase. C]ACLM ONA POP 9ACN f
ilmt.ie and Motels 1 2 Category No Denton is 09otoo I Denton is Lea
Sln91e-f emllY houeln 1 2 9 opinion I?on 'About same IxpeosI to 4- - xx amelve i
A ertmenta end Aatel housing i 2
C Cert9l amen? Iltlnl llhmente 1 1 9oat of Houses u_9. 1 ] 7 S
- - artrMAt Rintals 9 ,tl ] ) Industry and msnufacturin 1 ? 9
UElllt doste 9' 1 1~ ? , Nalth care facilities 1 ? t OCOOerlu
officto bulldln s S y ] 9 cob a TV 9 1] _ 1 }
{
Jatin Out 9 1 ] ] i tv .
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1 , AML{{1~~', I
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Now, we could like to ask you a tow quesllose toacerainq the utility departae- e7 y+' .
to the eeNt settle: of t16quaetion"i", we would like to ash You about your of. the ulty of Deetea, - t` j , eau of u6 oploloae
abou$ a euaber of facilities !a t1a 04Ey of Matta' Q35. Nave you had any question# about a city bililog in 1991? (al?ICta ONR)
g9. Let us begin with stfeet$ and trafflm NOV would you rath the following in YES 1 it
the C1t of 0antonI 0TAMN M9 FOR tAf3' NO , (RRIP TU D)IJ ? v !
Traffic Related Aspect No trallant toed rylr Poor
I:Los Q36. Whet question did you have? (CrNcla OWN)
..,.1 ? d Motor reading error ,..3 ,a
Physical condition of the Raada 9 1 J ) 1 Pa orr Amoue4 billed ymint not or"ited .J {7
AdS Vrt of Trafflo Signals 9 4 3 ) 1 OtMr,a9PS0XPYat notla ,,,,,,,d 1
AOILabillty of Trafflt Signals 9 w 4 3 3 1 0J7. Who did you aotteot About the queltione? (CZJK%# ONN) - ,
g10. In 1991, has any member of your household used, At. loaet once, the _ Customer serviced... f : 'r
following f.ollitles and servieso in Denton? (CIRCL9 0149 YON AACN) Utility department.., i °
city w4nagar'aoffire Other.109090IPp1 J ...,.4
Pltllit or is"ido is Denton Yea Ne 1 - q3a. Mae the question eatlefaotoeily r,oolvad?. SCtRatl?.ON#) ~;v 1
Parke and Recr*Atlon 1 2 _ Vito , 1 4X..
Ponta 0e artmeAt ~1 J XO , 9
Public h. lbrary - 1 3 Now we would like you to aoswer A few questions toacsrainq the eatlroaaoot,
Plro SorviN Dd Irtment 039. Would you Support onorgy and water-oonaervatloo progrlMO? (q)ACL9 OWS) '•'~f
Ambulance sorvlaos ~ . 1 3 YES . . ,
Health care raellitles l Z ND . , . Z
Publ Le Teanei rtition TrolSayJ 1 ) g40, At& you in favor of cueb•oido reoyaling programd? (CIAOLM OWN) 1
stray Animal control Pr rem
NO , (SNIP ro 042) ( ) oil. Now would you rate the vWIJV of these ssrvltee it. the City of Denton?
cloctx OWN Pon 9ACN 011, Would you pay ;1.00 to h1, 50 more ppa1r month on your refuu(teaah bill 7u for ourb•aldt recyolinq?
(CfACAS 0N9J ?r^
eervlte opinion t:sellaat Oood Fair Paar YES , 1 k. n:
Parka and Recreation _ 9 d- J 7 1 q11, Plaus Indicate how you teal tbcut. the telloving IEataments whLah relate J
Publio Library _ 9 4 3 1 to vArlous environmental inuea,. Use the following :alai F;
Trish Pickup 9 d 11 3 _ _1 l • Strongly olaagros 3 • Neutral 4 a Age$Y r;
2 . Disagree s + Strongly Agree , ilee~on~artment 9 4 3 ) 1
C?ACTJ 099 NON99A POX 9AE8 9tATdfitNT } tlectrltlt 9 4 3 ) 1 Fj
Water and Sever 9 4 3 ) L. Eav LreaaeatSl As of ab. -0 N A EA j
Mdrolnce Secvlese 9 - / ~ J 4 1 The Water In Denton l alalA 1 3 'S 4 6
Health care faailitial 9 4 3 3. 1 The air lA LientoA i clean 1 f -3 4 6 ^ i r;
Planning and Develo sot 9 4 J 3 1- 1 eaa ale (Pa r laetioe eAtw regularly 1 3 7 4 S
Publio Transport AtLon Trolls 9 4 3' ) 1 Denton Is dolnq a seed jib entoureglnq aka I 3 3 4 t
cltleano to reo cis Stray Anlmel control 9 1 J g 1 alw~ tM -SAY ironwnN 1sau11 aza i rant to M 1 f 3 4 9
y'' t
^ jfr f Nre
~ 0 1 r d{' t ~1~1cl.tjt
'a" i4 4
q ~ s
P: • a
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i:dU,/tt lihu~ ter!. . a,. u,~ ~ :„~n,a r u n.., .n .
wow w Ww1a like to ub you aenigwe4Lae coaeerateg Public safety Is pastern, 4 h
014, flue lndleeCO hoe you Peel About the lollalAq etatwnti which relate Nont, we have so" questioao eo oduoatio"l, nho"Log A" aioiag ftollitlee,
to up"tt of safety In Denton; Da the following trtloE i~
1D -roMNy Dieagra 1 tavted 4 AAt~rN 1 • 012, Now you. would rate the following upeeN at aduaetlonol laallltlu in I 4
` p eotho red (CrRCfs ONE M EAQI')
,a - - to aS r 1 C1 ONE M LACY aTA7NNNNF fD 0 N A 44
sduoatiea Aep►ok Mo Talon [uallw "ad' lelr Poor w i ' e n Ufa 01644 1 e l
1 s
I foal date walking alona at night iA Denton l O ) 1 k The Variety of tdueatlo"L 9 - 4 3 1 1
Fe reef y • , k foal Denton It 1 2eod Plaa to ttlw children l 4 3 4 6
D nton h" big Prohleaa with drugs 1 7 1 6 El~ntee Sahoals 9 3
for a small town, Dorton his too "ny wwrdere 1 1 1 4 L JunlOt High SthooL 9 4 3 1 1 y; 1
R Theo Are too many oar thefts in entail 1 R J 1 3 en Lot "Loh Schools 9 4 ~ 3 1
hers ue too riony uuulte/robMeINN In Denton 1 7 3 A r Yo~eaClonal~eommunit~COllaqu ! 4 3 ! 1 ,
D n n ao latcela coin ae to Other Toki OLtioa 1 9 1 1 3 Cdlla HlOnlwaltlee 9 1 7 ] 1 I 1,
015, Now would pou eato the serytce provided by the City of Canton Polito
Dopart"o (CrMaj ows) 013, Now would you rate the availability of th6 following shopplitgi dining and
tualleet , I Gtr. eAtertalmunt tac111ties in Denton? (Ora= ONE "a AACA') 0000,,:,. „ Poor,,,,,
014, Are You Aware. that the Denton POIL04 Od pirt"At tpohoore a Coewunity raelllt Ne a LALea Etoelleet Good Fair poor to
P~'
oriented Policing ProgreA (L'tge= ONA) , - I
I Restaurants 9 4 1 3 1 u - I p
Noe, -r , , ('0"A4 o07i) t test-Food Metauranta 9 4 1 3 1 011, Dwrtnq 1190, hlya you partiolpated to tl,d, p.9, peogruae (C10OU
OWN) road 1u rmArkate 9 4 3 1 1
NO,,,,,, , i., :,..,,.,,,1 RAtLLI Shopping Paoi lithe 4 1 1 3 1 4
Q n. Not :if* do you eel now tint this pr0oram is 0p eatlny In Oenton, 9q Me V 1 cb,perW to p W ( ) Varlet of
Ce bla TV Channels 9 1 P ! when khere tyre no r rams like Phial CtACrY AYR ~
r Hard M6 , ,
E Norte Theaters 9 1 3 1 IaAArt . , ........w... I LAMA Aayo li wlln Lanes 9 4
3 7 L 1
Not, ua hale moue quutloat about the city of Doetoll oerernaat, J
019, inSOmpiA, t'e4 nywatnfora rula,yo rlnlotmitloe fsiRat2eaDNkj city about 014, Nbat do you think of the gNalltY Of those shopping, dining and
motortAlnmonh facilities in Denton) (C3RC7w ONE fOA RACE) w tt '
• YES 1 i NO , (Rap 00 031) ?
hoillt No a lobo ErdelleAt 0004 Rain Poor , who In the city (what plragn or offle) did you oOAtnatl 10IAC1.1 Ogg) ;
t 010 nts 0 4 3 ~3 1
Cttp HanAger a Office I Hayor or City Ceunoil ...S ReatA l '
Pbllde.......... 1 An met Control,,,,,, .,,,d 3 Planning/COmrunlty CsvHO"nt 3 Utility Service$........... v I+sL+Eood Neetaurante
9 4 3 9 1
alnltat on„ 4 Streets Food Au oemeekete 9 4 3 1 1 OChlr, (RPRC7p17iJ ,f ;I
A 031. Were you generally Sattatied with the roawlat (CINCLN ONa) RAFALI Shopping H0111t1n 4 1 3 2 1 .E '
NO .,u, Ceb
0M, tyro the ogle YOU dontaCad hOkful when eu allad? CZOObt ONE ? b TV 8ervla 9 1 3 ? 1 ! i» Y P Y
( ) Movie Thlatorb 9 4 3 1 1 3
,,,,1 , Eow11n 1Ane6 4 4 3 1 1 y~ k,
013, CtnArally, do you shim that ou q4tenouryuh information about itwu and - pt061eme (aci the City end Ctf 0ltluos> (OwLR 000)
YES, „ ,,,1 NO„,,.,,,,,,,! 4 s , rt
014. overall, how would you rote City Ooyfrrmnt In Coolant (C3ACLN ONE) ' tar
Excellent; „..4
Coed,,,,,,,,,, ,A Poor,,,,, 1 k ,
iz (
Ja, yy ,i: 1~ IrF 111~41A
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QIS. Done your household #ubecrlbe to Cable TV In DentoeP..(CIRCLN DNE) 020, which of the following services should the city of Denton reduce, If
that.
YES , . . , l " were the only way to keep taN rates end tares at their present level?
NO , . (SNIP 2Yl"Of2) . . 2 (C1NacE Okg mum" rox rACN)
QIa, This yar 11991), have you erppeerlencsd ~y problem with the following eapetts o, your cools 7v setylca? (ClReta 011a PDR aRCN) City Service,
Ne Yea,: Nor 4(ja't
epialoe reduce reduce g1' S
As at of Cable Yy yea No Oarba a Collection -9 1 2
Installation 1 1 Street Maintenance 9 _ 1 2 r '
mea nes to com lalnte 1 2u Public Librex 9 ~1~ 2 N uy { S
Quallt of repair work I 2 Pares and Recreation _ 9 1 2
Picture reca Lion I 2 Pollee Protaction 9 1 2
Hilling 1 1 Tire Protection. 9
Electricity services 9 1_ 2 1 7 ' r
Oil. Would you watch city council eeatinge if they were broadcast on cable television (Channel 29 In Denton}? (CIPIMS 098) water and sever Services
9 1 2
Y!t . . . 1 Land Use Planning 9 1 2
NO I rrs ueno'rof Utillt stilln 9 1 2
Next, we have acse guestioos about so.a *Pacific aerricee provided by the city,
023, Would you be willing to locept a reduction in the number of garbage d p1L to your opinion, should the following city
aerVloes should be maintained pickups from twice a week to once A wetki It tho mosey saved frog the
At current lavals, Impvoved a little be slot? (CteCtJONa roe adce) reduction in pickups were used to pay for curb aide escycling progtams: (CtRCLE
ONE) ,i .
City earvlee No oplsloa Naietsla At reprove A reprove a No , 7 praseet little lot
level 022, Which these of the followLAq ppragruse/tcfl9ltlq do yew think that the City Of Denton should unddrtak4, pn a prlorl.w 6eaie, to
hake the elty , ;nr
. i , aarbege Collection ! W 1 2. 7 more heastitul? (CMU ANY ?!'RQ)
Street kaintanrnee 9 1 2 1 ' l -
Pr eaa Teaf(Ic S. lrnals o 1 2 1. ` P.
Public Library 9 1 2 1 lm rove ealetln sidewalks S 1,
Parke and Aatreatlon 9 J1 2 1 Add new sidewalks
Regulate signs and elgna9e in general Polito Ptotectlon~_` rL9 1 2 1 l
Fire Protection _ ? 2 D Dave o Note attesotlve entrances to the city 1
Electricity swiss V 9 y, l 2 ) Put u new "Welcome to Denton' signs
Hester And suer 6arvlcu _V.._ 9 l 1 1 Landaus street medians and Islands 1 l~. r
Aacxcl Services 9 l~ 2 1 Place utilities (electric linen) undepgtound 1 r
d Utlllt B111129 l 2 1 As lre landscaping and green s is in new ddvsl~ntl
Plant treat Ind shrubs 1 Y
019, municipal debt is often used to pay for capital improyo,"nt projects such a strut and drainage impeovs"ntsr doxetlmei a tar Increase is needed to
029, The correAt sign'ordlnlnde prohibits W portable sight,such es those on r:
pay back the debt, Would ypou favor br apPOse the eau of municipal debt far wheels. However, the City of D"toh can't reeve any of the elgse that
each of the (ollowing? (CV*m ONa roll EACNJ -h ware u0o before the ordinance wit ~d ad, Mould you favor tRe use of alty F+ ,
NMI Fb buy the aNloting portable eigAe seal reeve th"t (em" ONE) {
Pro set Peer 01000 40 Ne a ialee j'' 1 S
Street and Road 1m rovs,sents I 2 9 M0. , , i • . • . 2 t L._.
ry( +<y n 0ralna a and storm Emwar l to9emadts 1 2 9 s
r 't Park and Recreational hollltiee l 2 9 '
We followed up by asking who Should be paying for certain aspeote when a
new development takes place,
b'f~~Y>9f~f''rtl i i?
~ of
Al
Respondents were asked who
should handle the following for 'a now development, and the results are shown in `
figure 7, The respondents fool that the City should be responsible for paying
the traffic signals, and limit business signs, The developer should be
raeponsiblo for paying for new streets, installing fire sprinklers, planting
trees and shrubs, and paying for new utilities, The respondents were equally
divided on who should dedicate parkland; the developer or the City,
Over the 1988.1991 period, the 'too slow category
has dropped steadily, while the 'too fast" has increased Steadily,
Residents that have lived in Denton more than six years, residents with an
education of high school or less, those who are not currently students,
residents older than 30 years of age, residents renting rather than owning, and
residents earning more than .$26,000 a year, are more likely to believe that
Denton is growing too fast, Slightly lose than half (474) of the respondento
fool that the city le doing enough to attract economic development, while the
rest feel it is not doing enough,
Students people that are em to ad residents
oun or than 30 r
a e, and residents earnin less than $26 000 feel that the Cit is Dot doin
enou h to attract eoonom-- dovslo ent. Aloe realdonts w o h ve v d.l~..
Denton B ears or more think the olt is doin enough to attract econoMio
develo ent,
A great majority (714) think that the city should help revitalize the
Downtown square as part of its future growth plan,
i
J~" /98S ~►Q! q
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33
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airy ar"Wr" McKinney / Denson, Tsxrs MdW
{
I
MEMORANDUM
TOi BOB NELSON, EXECUTIVE DIRECTOR OF UTILITIES
FROMs BILL ANG$LO, DIRECTOR OF COMMUNITY SERVICES
DATEi SEPTEMBER 10, 1991
SUBJECT: CITIZEN SURVEY
The following are questions which I feel should be included in the
next citizen surveyc
If you live
rate nenton's in a single family home or duplex, how would you
lfVfi` Residential trash and garbage service?
Excellent 2. Good 3• Fair
4• Poor
2. If you live in a single family home or duplex, would
willing to accept a reduction in, the number of you be
pickups from twice a week to once a week, if reoyolables
onlpiwere collect
eon the second pickup,
1• Yes 2. No
3. If you live in a single family home or duplex, Would you
be in favor of a different garbage collection method such
as a fully automated system featuring various sized roll out
• carts which would allow the City to restructure
garbage
based upon the size and number of roll out carts used byfees
residents?
2. Nos 3. Maybe
® sI 4. Would you be willing to pay an additional fee for the
recycling of solid waste?
r
1. Yes 3. Mayba
2. No
,.«a....~....-..r.r...,..' • .u cwcr..wiw lW54YA:w7U,r: .u rt.;,
• Ir
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f
CITIZEN SURVEY
PAGE TWO
If yes, how much would you be willing to pay in addition
to your current monthly solid waste bill for recycling:
1. 10a - 500 per month
2. 504 - 900per month
3. 40t - $1.30 per month
4. $1,30 - $1.70 per month
5. $1.70 $2.10 per month
} 5. Should the City provide a facility to collect and recycle
used motor oil?
1. Yes 2. No
6. Have you used any of the City's drop-off recycling
facilities within the past year?
1. Yes 2. No
if yes, how satisfied were you with the facility?
1. Extremely satisfied.
2. Moderately satisfied.
3. Not satisfied.
\Ia: How would you rate Denton's drainage system in terms of
appearance?
1. Excellent 3. Fair
2. Good 4. Poor
7b. How would you rate Denton's drainage system in terms of
flood control?
1. Excellent 3. Fair
2. Good 4. Poor i'
?8.1 Would you support some type of tax increase or fee to
F « improve tile: amity's drainage system?
1. Yes 2. No
9. (?-tVo you subscribe to cable television service in Denton?
`f 1. Yes 2. No
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CITIZEN SURVSy
PAGE THREE
If yes, have you experienced any of the following problems
with the cable tv service?
1. Installation YES NO
2. Response to complaints -
3. Repair work
4. Picture reception
5. Billing
the past year? 10. Have you had any questio
1. Yes 2. No
3• NR/bK
10a, what Question did you have?
1. Incorrect billing
j 2. Meter reading error
~i 3. Paymont not credited
4. Received delinquent notice erroneously
5. Other, Specify
6. NR/DK
10b. Who did
you contact about the question?
1. Customer Services
2. Utility Department
3. City Manager's office
4. other; Specify
5. NR/AK
it 100. was the question saCisfantorily resolved?
1. Yes 2. No
3. Response not complete,
4. NR/DK
Have you participated in the free ener
10 provided by the City utility department? audit program
1. Yes 2. No.
if Y.es'dwere you satisfied with the service that you
` 1. Extremely ,satisfied ,
b 2. Moderately satisfied
3. Not satisfied
,
1'' rkakn a t.v ..1ia t~ K tY'. ti }fd a. r/\T JfR
I
CITIZEN, SURVEY
PAGE FOUR
12 Have you participated in the utility department's rebate
program for high efficiency air conditioners and heat
pumps?
it Yes 2. No
if yes, how satisfied were you with the program and the
service you received?
1. Extremely satisfied
2. Moderately satisfied
3. Not satisfied
13. Have
you requested any i
utility department regarding safety, conservation, security
lighting, power interruptions, or other issues?
1. yes 2. No
if yes, how satisfied were you with the response that you
received?
1. Extremely satisfied
2. Moderately satisfied
3. Not 'satisfied
• 13 Jae
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1991 CITIZEN SURYEY OUESTXONS
1. Water Conservation
Should Denton encourage water conservation?
/ YES No
If yes, what measures should Denton take? Check
all that apply,
Rate incentives Voluntary odd/even
watering
Public Education
Wastewater reuse
Others (please list)
r 2. Should Denton Utilities prepare staff to meet current,
upcoming and future regulations in order to comply and
to avoid regulatory fines and penalties?
YES NO
V If yes, A what ways? Check all that apply,
1
l h "e training professional
Organizations
On the job wining Technical
organizations
Magazines & periodicals, Schools
Seminars
Others (please list-)
I
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•
Page 2
f
3. Should Denton Utilities make current investments in
system capacity, maintenance and replacement in order
to avoid higher costs and rates in the future?
/ / YES / / NO
4. Are you satisfied with Denton utilities efforts to
provide a safe, healthy and clean environment?
YES NO
If no, how can we improve?
5. Should Denton Utilities provide incentives to attract
new business and industry?
YES NO
6. Should Denton Utilities have impact fees to help
recover the cost of extending lines to new developments
and currently undeveloped areas?
YES NO
• ,l
7. Should Denton's Stormwater Utility be funded :by'~tax
base or a user fee lane?
/Tar. User fee
0 R. If a tax base funding inhibits Denton's Stormwater
Utility from promptly responding to regulatory
requirements, resulting in fines and penalties, and a
user fee base enables Denton Stcrmwater Utility to
respond appropriately and avoid fines and penalties,
should the funding base be tax or user fee?
Tax User fee «
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MRtSOAANatfM
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OATlr September 9, 1991
Tor R. R. TU11000 Dir4at4c or PI seeviaaa
Now4ed Wltt.tn, DiC+Mkar, nnvl cu "jita1' pp/PLna,utl.ai Addl.
BU-1 Amrlo, birmotur of ity dKrvicem
tba ASllaon, nixwntor, snq, k Natrr`Adw,
Riohax,d roster, Tnfucmatlon 8 lalieL•
t*1wh R-NO "I"Ork, Rxboutivst Diroct. r of utilities
R93 YY ~ 1991yCititcsu aurvay questions
Erert RVO tho nxrv4y~yqu«ptionti fory1986,~ PI*4bs Uno as a guide "d have ;ur
earPle qusstions wady to subuit by the ~usadAy, SOPtOoMw 1,pths 2 pH Utility
Staff Meeting, E
Thaek you.
al. ,
Diprtirtwat of "itlu
T e77,
qcr
Attaoh"Ntt 1996 Ait-tum survey Qwatiodr
Cot file
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DATXI saptelrbor 0, 1991
TCt Exeoutive Oireatore
FROM Jesus Nevi, 17r,, Assistalt to the City Manager
a0 ECPI `1991 Cltisen Survey Was ions
1
a
,~&ocusred at 'E ceirutive siti+ttt4Me Ling, I need a list of servica
*~I'. that you would; liko the 4199 survey questions to address,
blled'is: copy o~;,the,a9A6;'Hu. ey questionnaire': `It will give
ah..ic4ft of what wasYdan in' hr pa t.
since the survey process will be n a fast-traok, I ask that you
provide me with your areas of into eat by Wednesday, September 10,
1991:
'hank you for your assistance and ooperation.
as Hav ; Jr.
Asti ant to the c nagar
Enal,
II~
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Db17'OM CYiYtRF7 ~ttRVtY 198b ;
F
I Raspondent"i Toi; h~ Hurbors. r
I COM40t medn on 0411 number 1 2 y y _Y
1 5
I Inte0vL4M date i
i Hello, my uaMe is worklAg on a ovol0et for the City
1 of Denton and T vaulA like to talk filth any fam.lle/Meld 480 1a or older,
I (TO 69SPOND9147) We era conducting e111furvey for the city of Denton ra-
I gardinif; oltloons, teolings eboul, $o Vtaae provided by the elty, The
I quattion6 that Y with to ask you wi 1 tako only a Pew minutes and your
f A,tswors wt.li be useful to the city ItAtt and uity uoundfl as they de-
l velop tho budgwt Pot, next year, hl of your answols will be kept oll
I fldential. Will you please, tako thO timw to help us?
11, F'irit, how long have you lived i~s Denton?
(DO HOT NtAU 11,tBPUH5fig)
f ~
I 1. L1199 THAN 3 MONT115 (I'0011HATtl IRTRAVISH)
1 2. ;s MONVIS NUT L998 THAN ONE Yk~k (M$ Q 14;
1 3. )-5 YNARN
1 k. b• ) 0 MRS
1 5, MURq THAN 10 MAU
1 V. NO lil'tlPONSC/0011" f KNOW M/DK)i
I _
I I i s. i't)R TH09F MNU fti 1?VONDb'D MONT118 BUT 1,010 THAN OH5 YaAA.
! ! Nhat wag the rrsmary reaslan you Mnvel to Denton?
! I 1. JOP i
1 1 : • 9TUDF;N'P NTSU/TWU
' ! 3. a~xtRNMb'NT
( 1 a. DENTON AS A PLACE TO pm
1 ! S. OTHSRP SPU';IFY
o al4anllnas,, ~ualltyF4of heuses, jad Rtnara.l appe-r
! anos, how would yju rote thw elm itiou of ynor ntighborhqu,li le
I tho aond..tion sutollent, good, t 1e,1 or ynuc?
A !
I 11 6x114ilont d Fair
I Good 4 Voor q, NR/UR
1 ?l, I wield like to ssk You A qu«tti(i n lbout sl+rirMls ill tt.y clay,
! lint, wQuld you L°11to tna uuMul.tioa dot the strsut 4hd 004-1 surfor.as ♦ i
1 1n DMntpn? Aro they 1,1 good condition tit ovo,', A,ostl
I but filth a fiv b.sJ sooty. or ara than, m-my bad tpol,ytl good. but
I 1 Oaod .111 ever ' Many b4~1 foots
1 1, mortly good 9,4 NR/DK
I ,
u. w.u. w..w. Adf4:.J.w.a i`n 'act.
,
r ' fit! 1 iA". ~
0
a
j j 2. Poor 9, k N!!/DK
I q, Hays you or r4 Mfmbar of your family used any of Dantonr< park or '
t
I' racraational taallitias duel 9 the Past y440
! 1, YES (AM Q, sal 21 NO 9, 'HA/DK ~ d
I I54, Now would you rate Dant h1% park and raoraational facil-
I I itias? Mould you rate hem 4s axcallent, good, fair, of t
poor?
I I
I ! 1, Mxcallont 3. Pair
I 2, 6004 41 Poor 91 Nd/DK
811r5~a I 6, Now would you rate D4nto6'6 t ash and svbaga sarvica? Wou14
! you rat• the service as excel ant, good, lair, or. POOP?
1, boallent 3, ?air
! 2, 6064 4. Poor 94 HR/UK
Would YOU b4 willing to aaoepb a oiucti(m In the number el'W-
garbate pickups from twice 4 s 0 to once a week, if the money
I saved from the reduction in pi kups ware usel to pay for
! city cleanup and beavttficatio pvogralnt?
! 1, YES 2, No 9, Hri/DK
f1...,. ~1 u, 1 4M golnr to ra4d pau a lsst 0 sottons thw city 401114
undertake that might 11416 Drnt n a more beautiful and
Plt3laht plate in which to liv . As Y read 44nh it0m, plaesw
tAll me whothar yea thwn . the ity should bapin th(t progvam
` *0 ctivity rnenttonad,
yes No NR/r*
V' ~ 1, ln~provr- t.Niltllrk tidawalk6 ~ ~ 4
2. Add ;•rr, eldaWalki I 1 2 9
.'1. Develop m6?6 attractive
! antrancas to the city ' 1 2
piq 1' Put up new "WaLtdMe to Dant n°
signs 1 2 9
2 4
8, Landscape skraat medians 1 2 9
6, Plant traas and Rhrubs 1 2 fl
PLA ~9V ~L`►~~ (,4vtnAt(ML LIN" L{du0KC0 rv0
C(f
r Q
I
VY
Ya
e u
f 9. have you or any member ol,y r_family re~uasted the:eervitseo of
# Dantoa'r polloespapart"Ai tins the part yarrfi
I, Y" (ASK Q. fa A b) 21 No 91 NAM
1 1
I 19a, Now would you rate the services provided by tho police
I I Department? Mould you rite them as rroallont, good, fAlr,
( I or poor?
I I It Excellent 3. pair
I 1 2, Good 4, poor 9, Ne/DK
I 196.
Now would you rata the ,)oF done by ter coffees who rrspondrd
! I to your requeot7 Dld a or she do en axcallwnt, good, frir,
( ar poor job?
I I )
I I 1. Excellent 3, Fair
( 2. Good 4, poor 9, NA/DK
{ U), Ara you award that the oantr rollco Department sponsors a
I neighborhood wetah and other orimd prevantion programs?
I 1. YES (ASK Q. 10 alb, A a) 2. NO (SKSp 70 Q, 11) 9, NN/DK
f 110a, During the past Yost h va you parttialpeted in any of { I Oanton's crime prevent on pV0ArAmk?
(
I 1, YtS, AOKI Which program 2, NO (ASK 10b,a And Q, 11)
I I
I ( (iA N ASK Q. 10b A c 9. NN/DX
YNEN SKIN 70 Q 12)
I 1106, 9111nr you know crime prevention program$ are operating in
I I Manton, how soft de yo fe41 In your neighborhood? Do you
I feel safer then you dl before the programs etertad, do you
1 I fool about as safe, ov do you feel less safe?
I
I 1, Safer 31 same 34 Leos safe 96 N8/DX
I 1100, Now were you made awar, of Danton't eriloa prevention pto»
I I xramo, Did you learn f them through redio, newspapers,
I I crime watch oijns in n igborhoods, a po!ico offlcar, or
I 1 through soM4 other urea 67
I {
I I 1. Radio 36 Ajn$ S, Other,
I } 2, Newspaper 4, flcar 94 NVOK
I 11. Would you be interested in lea nips mote about Danton's crime pre» `
j vrntlen programj7
I
! 1. YES 2, NO 9, NA/,DK
1
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I ! r trr L)rrjTnId Up i'CL I I n 9; 7-:5, ~_$l ?a M
r
It ~
I t2. Nnw aRlM dtl you iRa2 walktn '
unsyou feel very ro + S~alone lr, your nmilhborhood at niSht9
le %$)mow at sofa, aoeekbat unrafa, 0 vary
! 1, Very safe
1 2 Safe 3 Qomaxhat unfafa
! 19. Thy' fl vamton po2lne patrol all r-S uosala 9, MN/UK
1 How often do You Ytrbpd in t-~1, Glty
poli o often sel1o6, or nav Your nafYloorhnod9 Very
Very oftenTae a
2. Often m (ASK 13a)
44 . _ (A99 t34)
I13a, peat the f1 that 9, NR/bR
al1your nel,thburhood oneerl, ov aalot faa a P li "
ce
I I Y , a little, arpnotPOI
t
I 1: A lot
2. A ttt2e
I_. , He v Hot at all 4 NR bK
! 14, a you or anyor~ ,e Si..'"`. /
I for arrlrtRnoe with . tYohur h usalold called thM
s -fira dap (meet
YES (ASK Q J4e)e J.r t?e pNOt Year?
1J ~J4+; mow would You rah~~th a ov 9` HR/pK
1 I nt9 Noutd yell cata~lt of Rxcallantea byYlha llia depart-
P,or poor?
I I Igxaallant
I (food 30 pair
I_
4, tour
! 1,5 Neva yet al. anyone it' Your
I for an aabulanou durln~ tho~ Po J641 yeadr
1. YJ>g 'allad the
WX fore deVecta,ent
.
! _ ~ ,159) 2 y~
9 /DK
1154,
""Old you
exrollal>tako thq~ I bals,^a 0a*,'V
! ! It as
I I r food You rate
I + Pour.
! I z Ooodl2gnt pair
ue aVn talked - 41 Prfos 9, NVOR
! about, a-nubr~a elS
J 1!nir.l to rnanttoA eomo of the' irfa~ ar
1er41re Plllgr tall m4 whatha thatervlf" a e" nsin' sAl Nov
Aft" ± 2 "m
* I na lmprovrmaht, 4 . reed each
f Muth . Tanta, or,
IOerb.rXe dallfat lmprovestant some No
Improvrnternt IMprovamant Woe
lytraat Plalntenanlnaon 2 3
'Library 5arvica, ! 7 9
IPat ks and Aaareatlon 1 7 3 9
Ipollae Protaotioh 2 3 9 • (i
lpl,e trotaatlon 2 3 9
I$lantrJ.+; Flarviaas I 2 9
IMdt`r Sarviaes t ? 3 9
IHewer SRrviaas 1 2 q
lutlllty 81111n8
) Z 3 9
! f 2 3 y
V
L
s
G1
O
i
Lf U6 ;p~ DUI '1 a l I JU J U i Ui'. LLI'~ f LA I Ua
I 1
~ c
I°
f 17. Now I'am
I going to
read cthe istof sarvioes craim 1hls ti *a '
P1r4~e tell ea rhloh o! the seryiaas you rould
t 114`1" favor of
I heir pr it that vere the o
} their noa6ent lay*,, Attar ly raid way e to 'each service keep vice taxer 04 ratan at
ea if
I you would favor a reduction nd no if you r0uld
i
reduction. not favor r
I
I Ya6i Raduce No, don't Reduce mg/DX j
,Garbage Collection }
IStraat Mainten4naa } 2 9
Itlbrary Services 1 q
(Parka and Raareation } 2 9
Ipollo4 Protection } 2 q
Irtre protaotion } 2 q
IElactrio BNrvio4s }
(water 8ervlce6 1 2 4
9
,Serer 8ervlae6 } 2 q
(Utility llinx I 2 ~v
II '--t let
} the past yaar have yo 0411ed the city about a 10064 or
1 stray animal, or some other a 'MAI Control probloml
1. Y98 WX Q. 1841 2. NO
I 9. NR/DK i
I
f18a, Now rauld you rste no Eon's anim coditr~o"I e vloMr?
I Nouid you rate the so vl,aa6 at 4xc411,lnt
' poor? i Yood, fair, or ;
I I 1, tlxCellrnt F
Good 31 Fair
I_ 4. Poor,
9. NR/Dk
1 M nieiPal bonds are often uia by citla~ to `icy"
I Prov4Ment C0n6tructlon prof ats for such thinlcfor catrMmts, II
P Pk end reor4atlonal f4clllt all 4nd dreinaKe iWovamrnts.
I omatimes they require a tax A0064196 1 spread 0941P Many year6. Naui ' a 0a4rnts are A
I me t Program financed by the s~ala YOU
of Lmunicipalbonds lot any
I ..o fol)orinE? JU6t answer
1 eM "yes" er'°no" as f reed each
YES NO NA/DK t
ask IMprovamentt 1 2
De4 ina~a Improyamants 1 q I
Park and Aeoreatlon 2 q
v OevalopMeht } 2
rnw rMry.M..rY...wa++r4. W u.... I~
~Gaf1a ( ?d. Have you had any questions abo t your utility bl}linEs11n the past
I y4ar?
(
f YES (09 Q 204t b, A c)
1 21 ND 4,• MR/DX
E
M
- W '
i
1 1104, "at question did'yo .1wve? 1
1. INCOixIltOr aILLIM I
2., NMI ARADINA' "'A I
1 ! 3 PAYM9XT NOT '"DI ID ;
I ! A. AXCKIVIO DILINQU11 T NOTICt 9090RAOUSLY ,
I I So OTHIK,' HPKCIYY r_ - - - _ _ _ `
I r 9. NA/DI( i
f 120b, Vho did you contaot a out the question? r .
} } 1. CUSTOMCK SIMCrEI
I I 2, UTILITY DIPAATMgN
3. CITY MANAMeS OR 109
1 I 9. HK/DK
I 1200, Was the question satin aotortly 0a401ved7
I
I 1, Vg9 2, NO MPOM HOT COMM 9. WM10K
21, How I would like to ask you a out contacts you. have had with City
officials for reasons other L an gmtions about utility bills.
Maya you or any mombeo of you household oontactbd the city of
1 Denton about 4 complaint, a. r u4sL for servtoe, or for infovma-
! Lion during the past Y440
! 1, Y69 (ASK Q 21 ijbike) 26 N0 96 Ka/N.
1 1214. Who in the city (what arson or offito) did you contott7
I I
I ! 1. OPCTCI Or INK CITY MANA0911
f I 2. MAYOR OR CITY COON IL y, BANIIATION
{ { a, POLIC9 9. ANIMAL CONTROL
I ! k, PLANHIHo/COMMUNITY" EYELOfMgHT 0, OTHS9,
I I D, UTILITY 89AVIOCS 90 NA/01
1 { b, 9TRCCT9
! f
f 121b, vote you generally 14ti 1`144 with the t4sults you got, or
I I not?
!
1. Yas, satisfied 20 Not satishod
® I ! 3, Response not compla a 94 NK/DK
I 1214, Were the people you can acted aourtioua and helpful when
t ! 1 when you crllod, or not
I I
1. Ys" 21 NO 94 MRAK
® ?2. Ovetall, hog would you rate th weY lh• city of 1)ahton is nperAtid7
I Would you rate the Nay canton s operated as axcellant, good, !air,
oc pt'or7
11 Ex4ollent ~1. Fair
I 21 oood poor, 94 NI/pK
• 0
•
as
0
.5EP-W-!91 SUN 21141 IDI 11Y, OF L>=NiON UIi. ..TEL. MIW7-5tb°8120, pbbj h449 '
I 2S, Oenrrellyj do you think ,tbet you gat enough Information about
! 111110% cad Problems facing t city and its altlsana?
. I
I I. YR9 2. NO
9. N11/iYK
24. Dent..'o h4i been e~lperlanalsl
I apartle~nts, aomleeralal "tors grwtho in the number of housy,
r andi fi
! Ilk* to ao bv1141
ask you about this g xth, De you think the srovth rate
I it too fart, about rights or too slow?
f 2, Too list 2, About r ;ht ,g,
1-._. Too slow 9, NR/OK
tl%p l ?S, Denton ie made up of saverel - -
I residential, and sa forth, T idIlke of
toellltpme}4w~kinds nofsas~
I davelbPment and ask your opin on about future davelopment in 1
I Denton, The first is "retall stovas," Mou14
f retail stores $0 Denton or no l? Mould youwantyouMorewan "tfeltora
isfood
I restaurants or not? (RTC.)
I RatAll Storas YR9 NR/DK
I Pest rood Restaurants 1 2 9
f Othar Restaurant% 2 2 9
I Hotels and Motels 1 ? 9
I Ningla-family Housing l 2 9
! Apartments and Rahtal Housing 1 ? q
I Fntartainmant gsteblishments 2 9
! Offlael ) q
2 ,
I Tndultry l 2 9
I~ 1 2 9
I ?b, Acid upon your rxperle d ing I ft lty of Daman do you w
I think trofflo is a very aorlouJ
! ~'r Ici? 1 Problem, a problem, or not a prof>-
Ih
I I, Liarlous problem 2. Prob2 m 3. Not a Problem 9.
I . kR/ DK
! 27. t tha p sent tlmo9 Rio you thl k tr Eic
tSYY,~`~MOte the orderly flaw of train ?
! 1, YRD
I HO 9. NR/DK
I 2b, D
opoont? o'~ Y lhlnk th41 city is doing nough ko etteoat economic dMVel~
• t
I 1. YR& . NO
1..~. . . . 4 91 Np/DH
1 29, Nava you used_the free anarry au It progri Provided
City of Denton?
by the
YRS WIP TO Q 361 2 NO (ASK Q 290? 9. NR/DK
• + i29s, program?snt c u din par tolpating 1ri ths' rnergy audit •
I I 2. Ygb ? NO
I + h
I 30, Mould YOU layo i tag o help tupport Plor Nofpitel?
I ~b ) . YRS
7.~ NO Nlq/DK
•
e+ _
S
• . L4 ~f' 1 '.,p~G 1 1 4• .r
rA'A
1 3I, Do you subscribe to Cable tale ifion sorvito In Denton?
YRS (ASK Q Me 2, NO (SKIP TO Q 32)
9. i1R/DK
Isla, Pleats tell rse Who hot y u have sxperiaaced any the
+
{ i following prablams with he cable TV service,
I 1 In+tolietion YES 9a HR/DK
z
! I 960ponso to'complainte 9
{ I Repair work I 1 l0
I I Picture reception bbb^` ) ~1~
I I Billing
tt f 9 V
I 32. Generally, huw do you rate pant n as a p1 as to lv t e>< D
I cellant, good, fair or. poor?
I _txcallent r
Ooad
1.21 1 33. Now for thra 14_st tow ygeytions would like to afk you everal
I thingt about yourself. First, o you own your home or do you rent?
( 1, Own . Rent T. NR/DX
! 34, Inta which of the 1o12iwing a;a groups do you
I 1. 18-25 2. 26-33 3. 36-45 4 46-60 S, 61 and over 9,.N8/DK
I 3S. now many years of education hav you bed?
1 1. L989 THAN 8 3, RION 8 WOOL GOAD S. COLL90C GRAD OR M00E
1 2. SOME RION SCHOOL 4. SOME C Can 91 NR/OX
I 36, In♦ What
ally do you work?
i. Or' 3. FOOT NORTH S. .ARROLLTOMw
I 21 0 4. LSWISVILL9 6, 01990, 9, NR/DX
X am going to rrad you several ilhrent income S-NI h-
! out telling Me your axaet incom into which category did your
f total household income for the ask year fall?
I I. Under $5,000 4. 15100 -24,999 7. 401000 and over
I 2. 51000.91999 25100 M34,999 9. NR/DK
I 3. 10,000-144999 6. 35,0 -491999
I 38, To what racial or ethnic group n ynu beionK?
I 1, WHITE 2, HLACX 3, HISPA IO 4, ORIENTAL 9. HR/DX
1 39, Ave any members of your houssho
! 1, YES phytleaily~handlaapped7
NO 9, NO/DX
I.
1 40, -What do you think a#1 be don* t Mak4 k Denton a better piece to
I live? ,
(Thank you very mush for yyoo4v time And operations We baliawe thin pro-
I,1ect will help city officials provide b ttor tievlces to 411'2ltiaens,
I iHTQiIVIRNER~ REC!~RD SEX or RES00MOCWT
! I F9MAU 2. MALE ^
V
•
CITY OF DENTON
MEMORANDUM
DAM September 51 1991
TO; Executive Direatora
FROM! J99U9 Nava, Jr,, Assistant to the City Manager
SUWE'CTt 1991 Citizen Survey Questions
As diecugsed at Executivq Staff Masting, T need a list of service
areas that you would like the 1991 survey
Attached .io a copy of the 1986 surve questla, to address,
an idea of what was done in the past. quest tionnaire, It will give
Since the suiwey process will be on a fast-track T ask that you
provide me with your areas of interest by Wednesday, September 10,
1991.
Thank you for your asaistanoe and aooperntion,
es Nav , Jr,
Aes! ant to the C M nager
Encl,
3 a~~
hg
~Cf ~y,ti
•
r.
~'.x
CITY OF 09RTON
MEMOi2ANnUM e
DATE: September s, 1991
TOt EXecutivo Directors 1
FROMI Jesus Nava, Jr., Assistant to the City Managar
SUHJECTt 1991 Citizen Survey Questions
As discussed at Executive Staff Mesting, 1 need a list of service
areas that you would like the 1991 survey questions to Address.
Attached is a copy of the 1986 Survey questionnaire. It will give
an idea of what was done in the past.
Sinca the survey process will be on a fast-track, I ask that you
nrovidi me with your areas of interest by Wednesday, September 10,
1991.
Thank you for your assistance and cooperation.
es
Nava, J1c.
Assi° ant to the C M Mager
Encl.
y
• 'w ~r~if~ ~e~' ~ t=cr~.dF~O ~x~ucu. Zo+cvve~~~..
G1~tt~Ka.~.~~.~..e ~t3er ~z:•x.G:. .tr;+z+G• ~~t-7~r~td w , ~
• .~2Piw[at~.
o
0
c~
-r
i
DIWTON CITIZIN 91NYt1' 19bb
! Refpendent'f Telephone NuMberi w
I Contact made on call number 1 2 3 4 5
1 Interview data
I Hall*, my name if~ I'm working on a project for the City
! of Denton and I would like to talk with any female/Malta age 18 or older,
I (TO RESPONDENT) We are tonduating a survey for the city of Denton to-
larding altlzens feeling$ about feryices provided by the alty. The
I questions that I wish to ask you will take only a taw minutof and your
I aniware will be useful to the olty staff and city council of they
de- velop the budget for next year. All of your answars will be kept con-
I fidential. Will you please take the time to help us?
-
i 1. First, how long have you lived in Denton? (00 HOT READ RISPONSES)
I
I 1, LESS THAN 3 MONTHS (TKRMINATI INTERVIKW)
2. 3 MONTHS OUT LESS THAN ONE YEAR (ASX Q ia)
I 3, 1-5 YEARS
i 4, 6-I1) YEARS
I S, 1108E THAN 10 YEARS
I q. NO RIOPONSE/OON'T KNOW {HR/DK)
I I la. FOA THOS 'WHO atapORM 3 MONTHS OUT LESS THAN ONE YEAR,
I What was the primary reason you moved to Denton?
I I 1, JOB
! 2, STUDENT HTSU/TWU
r I 3. RETIRIMIN7
I I 4. DINTON AS A PLACE TO LIVE
I I 5. OTNtR, SPECIFY
I I y, NA/DX
I 2, In terms of aloanlinais, quality of houfas4 and general appear y
I anae, how would you rate the condition of your nelghboehood7 Is
I the condition excellent, good, fair, or poor?
I
I 1. Rxaellant 3. Fair
I 2. Oood 4, Poor 44 NRIDK
i~
I would like to ask you a question about streets in the city, -
I Nov would you rate the aondition of the street and road surfaces
s)
I in Denton? Are the in good condition all over, Mostly good
I
I but with a few bad s'poteor are there many basdspots?, but
I 1, 0004 all over 3. Many bad spots
I 2, mostly good 5, HR/DK
0
Wiese
•
m
~II
I
I 4. Sava you or any member of
ear your?family used the Denton Public
Library during the past year?"
I 1, YES (ASK Q, 4a)
20 HO q, MA/DK
f I4a, How go,~ld you rate Demon's 116Wy srrvlces? tia-
' y`-
uld YOU
' ' rote then as excellent, gnod, 14100 or poor?
I I, Excellent 3. Fair
I 1 2. Oaod 4, Poor 9, MA/DK
I S. Have you or a member o! your faMlly used why Of Demon's park o0
f recraetfonaI tacllltles during the past year?
f 1, YE9 (ASK Q. Sal 2. NO 9, Hl:/DK
f
I 13a, Now wnUld you rate DBnton's _.~T__
I I ltirl? Would you rata them asrexcellento ggood , ft, or
I I poor? good, fait, or
I f
I I 1 Excellent 34 Fair
! 2, Good 4, poor 9, NO/DX
1 61 NOW would you rate Denton's trash and garbage servioe? Would
you rate the service as exeellant, good) fatr, or poor?
f
I 1. Excellent 3. Fair
I 2, Good 4. Poor 9. HA/DX
tis~i1 7, Would y-0Q be wlllina to-aceept 4 peducction ►n the number of
I garbage pickups from twice a weak to once a week, if the Mandy
I Iavod front the rsduction in plekups were used to pay for
I city cleanup and beautification progr+lms?
I
41 I 1. YGH 2. NO 9. HA/AK
1~,y1,4Q(,~I S, I am gpi,ng to read you~a 11sk of actions thr city could
1 undertake that might make Denton a more beautiful and
pleasant place in which to live, At Y read each it**, please
of"~ tell me whether you think the city should begin the program
' r ctlvlty mentioned.
10 improve existing sldevelks 1 Y HO MR/DK
f 2. Add more sidewalks 1 2 q
y 36 DAVe100 mare attractive 1 2 9
® 'f I' entrannes to the city 1 1 M •
qN , Put up new "Welcome to Denton q
J't signs 1 2
I S. Landscape street medians 1 2 g
6, Plant treat and thrubs 1 2 9
. jAkVA- 94 M(A-
P 0 1
L
•
r~
4
f 9. Have you or any member of your family requestdd the services of
! Denton r Police Department during the pest year?
! I. Yg8 (ASK Q. 94 G b) 21 _ NO 4, HR/DR
194. Nov would you rate the rervlaer provided by the Police
I I Department? would
f or poor? you rats them as exc611rnt, food, fair,
I
r 1. Excellent 3, Fair
1 2, Qood 4. Poor
L_ 9, H8/DR ~
19b, tow woU11d you rate the lob done by the offider vho respandei
your request? Pld he or she do an excellent, good, fair,
i i or poor 'Job?
7 I. Excellent Fai
2. Oood 4. Fair
1.4 4. Poor 91
NR/DK
! U>, Are your 4y4re tbat the pton Polica Department sponsors a
i neighborhood watch 415d other crime preventlon programs?
I
r I. YES TASK Q. 10 alb, d o
I ) 2, NO tBRTP TO Q, ill 9. NR/DK
f 1164. Dot..... g^ th tit year have you partiafpatM in any of
1 I Denton's crime prevention programs?
! 1
1 I 1, Yogi ASKi whlnh program 2,
1 I _ N0 (ASK `lOb,oand Q, 1l)
( ( tTHlN A$K Q, 10b A ee1 TNCw SKIP TO Q 12)
' 4, NRiDK
! I
( fldb, Sin"
as you know crime prevention pragr m `o r4
Denton, how safe do you 14*1 1n'yoar neighborhood? Do you
f feel eater than you did beform the programs started, do you
! I 1461 about It safe, or do you feel less safe?
( r
I I, eater 2, game
I...__ 3. Lest safe 9, HA/DK
I 1100.
I Now were you mad' a Of Denton's crime preyi,ntlon pro
! ! greM1. 014 you 1a4rn of them through radio, n4vep3p4ry#
I ( crime watch signs In naigborhoods, a polled aftiaer, or
1 I through food other means?
4 t ~ 1. Radio
I I a a er 31 Sighe 3, Other,
1 - p p 4, Officer .
I...... 9. HR/DK
I lkr vould you bd lntdrdrt6d In loarning Mir b
r
vantion programsl nt Ddnton's ario~ prey
i
p I 1. Y98
I~ 71 NO 4. NR/bK ~ ~
e
i
How Gait do you feel walking you }eel very safe one in your neighborhood At night?
unsafe? t
I
I , 10"Vh4t alsafe, 10040hat uns4fa, or vary
1. very safe
2. Safe 3. 8044ewhat unse14
4. very unsafe E
I 13- oftnanndolyou sice patval 411 of the
I Now often d
neighborhoods to a po 17 the9aStxA/DK
1 often, often, seldom, or li0ce4r Patrol in your netghbor
1, hbod? Very y
( Very often
I 2. Often 3• SeldoM (ASK 134)
I 4, Never (ASK 134)
I 1134. boas the fast that 9. NA/tlR
yeu 4I1doM or nev` it u la p 1
I iI
xin Your neighborhood concer e Police you 4
I i 117 Y loft a 1lttlr, or not At
1 '
I I 1. A lot 2, A little
1 3.
I le Not at 411 g. Hang
. Nava Yo, Anyone n you or hold called'
I
for arAl t4noe with a fire in f
the past year? a depar--- ttMh
( 1, YES (ASK Q. 14a)
_ 2. NO 5, NA/OK
1144Nov wou
Mont? ld yau~ --i.4- to the farvlae provided by the fire depart-
1 Would you rate It 41 excellent
I I , food, fair, or poor?
I I 1. Excellent
3. or
i 2. Good 4 poor
I _ _ < I I as.
Nov
...you or
nYa
. ne
i ,
n yotr household called the 1i ~ fey met
I for an ambulance dur4ng the past year?
1 YES (ASK Q.1S4) 2. No 90
I
11344 How xeuld you rate the 4mW14nce service? knuld you rate `
I I it as excellent
1 I , good, fair, or poor?
1 1. Excellent 3. Fair
I I 2. Good
4, Poor 4. NA/DK
I iti. W4 h4v4 talked ebout a number of city 14rvlcei o for.
going to Mention tome of the14 servives • Novi 4M `
fain, After T read each
1 service please tell at whether that service n4*d1 Mucha IaMe, or
I no SMprevra~.nt.
Much
r I xMprovaMent I Sams No
Iflerbafe C62140tion i MprovemOt 1Mprov4Mant MI/DA
IStreat MsintenAnar l 2 3 9
it.ibrary Sarvicee i 2 3 4
Iperkt and 9e4reatioh 1 2 3 4
1Polioe Protection i 2 3
111re Proteation 1 3 9
19140tria Sarvie4s l 3 7 * r
IMater Services l 2 3 9
ISewbr Berviaes ) ? 3 4
IVtllity owing 3
i ~ 3 9
9
e o
i
! 17, Now 14M going to read the list of savvioas •d4Ln. This time
I plradease tell as which of the servleat
favor of
uoSng if that wdrv the only way to keep tars and rates at
you would be in I their resent loyal, After I read each service just say Y41 it
`
l you would favor a reduction and no if you would not favor a
I reduction,
I Vol, Reduce No, Don't Reduce
l NR/DR
1049-bage Collection
18trret Malnten4oce 2 9
ILlbrary W vioe► 2
1 2 9
(['arks and Reareatlon 1 g y
Ipollce protection 1 2 q
Irire protection 1 2 9
IRlectric 8ervlces 1 2
1y4ter Jervicas l 2 4 !
I$4wer Services 2 9
lutillty~Billing 1 2 q
I 18, During the past ye4r have you oallad the city about A loose or
I stray animal, or some other animal oontrol problem?
I
I I. YES (ASK Q. 184) 2. NO 1 9, HR/DK
! Ilea, How would you rat• Aantc n nlm+1 a~ntro'" i ien~;LCes7
I I would you rate the sarvlees as exe4llent
I I
! poor? good, fair, or
! I 1. axcall4nt a. Pair
oood 4, poor
!
I~ ~ 2. 9, NA/DX
t M~nm pal bonds are often used by cities to pay for ceplt4i
p ovamant uonstruation proJeets for suoh things as streets,
p rk and reore4tional facilities, and drainag♦ improvMMants,
I ematimes they require 4 tax inovosseI but payments are
spread ever 104ny years, Noi•iid you support a capital lmprovr-
I ma t prograM financed by the Bala of mun t c bonds for any
i t lollewing9 Just answer "yes" er "no" As I rand each
rl p{~~,'I~~ us l
• Y88 NO
i - At Improvements 1 HR/DK
of Inaba Improvements 1 2 q
park and Aeoreatlon 2 9
Development 1 2
• / I 20. Have you had any questions about your utility biiliags in the past •
! YAW
I I. YRa (ASK Q 20&1 b, Q c) 2. NO
q,. Hd/tlK
,r
ca
I j204, What question did
I you have,
I I 1. INCORRECT BILLIHO
I 2. MITKM OXADINa ERROR
I I 3 PAYMENT HOT cs11DITED 6
I 44
AIICYIViD DBLINQUIHT
5 NOTICE CA9OH$OUSLY
I 1 , OTHER, SFKCISY
I 12OD, Who did you contact ay ak the yuosbienj
I
I 1. CUSTOMER 9flRVICK9
I i 2, UTILITY DKPARTMBHT
1 1 3. CITY MANAOKR'S OFFICE
1 I 4. OTHER, SVXCIxY
9. NR/Dx
I 12oa7 Yes the question ysatisf4atorlly res- - tllv*d?
I ! 1. YES 2, HO 3. 999FORSS NOT COMPLETE 9. Mg/DX
I 21, Nov I v q d-`1ikM to Officialssk y-bu about cont4atl ith aity
I Have Y for re4yons other than qua you bay*
about * ba utility b(llso
I Hove YOU or any Me"Ov Of your household contacted the City of
1 Denton rbout a cp4 Y
1
Lion ~lurlnl the pert t Year? 4 request for servlae, or for informa-
1 1, YES (ASK Q 21 a,D,9o) NO
_ 9• NR/DK
I 12144 Who in the city whe pop
l I
ton or office) did YOU oomtaot?
I 1 I. OFFICE OF THE f:ITY MANAOKR
! 2. MAYOR OR CITY COUNCIL
I 3, POLICE r. SANITATION
I 1 4. I~LAHHTNo/COMMUNITY OKVKLOPMEHT 10, ANIMAL CONTROL
I 1 51 UTILITY SERVICES OrNtal
! 6. STAEETS 9, NR/DK
I I
1 121L. Yera You generally 44tisfied with the results you lot,
' notl or
I Yes, %Ati1fi4d
I ) 3, 8e4po444 not coMplat~ Not sstisflsn
Him
I 121a. Ycre thi p4opla you a tiet daurtaoG --and
when you c4114d, or not?
, I
I 1. YES 2. NO
9, NR/DX
1 22, Overall, how would you rAte the way the City of Cenkon is opcret •
I would you rate the way Denton to operated At M1411ent, good, fair,
I or poor? I
I 1, Kx0allent
3
) 2. flood 1 Felt.
4. Poor 9. MR/DK
y I 1. 1.
4
a►
a
I 23. Oai do you think that YOU Set enough information about
! issues And problems lacing the city and Its altlzens?
1. US I 2, NO 9. HK/DK
I ?.A. Daman has bean oxparlrnaSn
I dpartmentsl commarcl,oi storisi, andhofficu b
e ai f Anaussi o~:ld
^
I like to ask you about this growth. 00 you think the growth rata
I Is too fast, Abvut right, or too slow?
I
! 1, Too fast 2. About ri ht R I
r 34 Too slow 9, HA/DK
made saydi t
dr~rc~ l 25Uenton is
residential, and so forth, YPes of dwalopMants-•businesses,
I I'd like to llst A few kinds
I development And a•ik your opini,>n about futur♦ de of
lopment f
I Denton, The first is "Jatall itorns,'t ilould yeu veWant more
I retail 'total Sn Dantor, or not? Would you want ufast food mutt I restaurants" or not? ( f%)
( Rot+il stores YES NO XA/OK
I Fast Food Raftlursots 1 2 4
I Other Restaurants S 2 9
I Hotals and Motels l 2 9
I Single-family Housing 2 9
I Apartments and Rantsl Housinr 2 q
I Entertainment gstabdishmente 2 9
I Offices t 7 q
I Industry l 2 9
2 9
II 26. 9 upon jour ewprrlence d tying i-ten kh~ Ctty of nenton `
Ip think tralfSa is A vary serlgys problem, a problem, or not a
de p
I ~'Y
1em? rob.
!fl S. Serious problem Fr~oblem
I. 17 _
3, Not a penDlem 9, HA/DK
I . At for prhsi~nt timei ¢o you think tL,attl e(Snt ar~pt-top 7C
oj+(Smote the Orderly floe of trafftc?
I ` I . YES
I. _ 2, NO 9, NR/DK
I 28, bo YOU think t he dlty
l
opmenk? is Aoin ough toga Q nomio de~ : "
I
I 1, Yi'!I
21 NO 94
HR!UK
Havy used the free energy audit program provided by the
! Osky of of 0ankon?
I t YPS9 (SKIP TO Q 30)
f 2 NO TASK Q 29aY 9, KR/OK
I (2 a- Are y jnt stedySn p#vtialpatlnx in the oner~ "
T ! Program? 0 .audit
N I I 1, YRS 21 NO `
9. HR/bK
I 30, Nnuld you favor 4 tak to help support now---Ho-s-
Hosp~~»" ital?
U~~ 1. YaS
NO 9. NR/DK
• O
't r
o
e
I 31, Do you subscribe h,o cable televi+ton
YBS (ASK Q 31Aa service In Denton? NO (BKl't' TO Q 32)
9. HA/UK
! 19a,paaso tall me whether 3'ou have •wp" e d o-- -th
or( Callovl n; probloms with th• enY Of sable TV srrvlca,
I ~4
! Instailatton YES N0 RR/DX ~
I I Response to camplaintht 2
I napair W"14 q
I ! Picture reception y ! llrr ~1►' 4 i '
! ! B!1
I az Y i
4enek p
Yr w do you rate Den
I tan e
callent + a 1 ae
to d
, o P to
I I 1. Kxee114nt' gait ar poor? !v t ex» a
2. Good 3. Nair
4. Poor 9. K
queattons woul I thln,ts about Yourself, you several
Owu B1rst do Y141, own your home Or do you rent?
2. Pont OR/DX
I 34, Intro whln~ h of khe follow n A _
! 1. I'3-28 2, 2r,-38 3. 36-45 4,t46tb0 dS,Ybl sndlaver 9, NA/DK w
I 38• kow many Years of education
! l• t, E09 THAN B Nava you had?
NIAN SCHOOL hOAAD od? 5.
OLL909 GRAD OR MORE
I 2. SOME HiOH SCHOOL 4, 80MJt rSCHOO r 9, NR/DK
1 36, In whit city do yr,u wark~
r I' tlCMTOtI 3, PORT WORTH CARAO H
I 1. DALLAO 4, LEWISVILLE 6. OUNRa 9, NR/DK
I 37. I gal tg read you f~v~a+ai dlflererrt income aay teA s N try
I out t bd Ip Ma. your
total l houlnehof ol exact income, into which o4t*80ty did your
I usd
1 income for the pear Yost fall?
! , Un.Jer 63,000 4. 151()00-241599
8,00-9,999 7.501004 and aver
I 2' -91999 5, 18,400»341999 9, Hn/DK
~Wy 3. ?A141)U»14,999 6, 35,404-49,999
! 38. To vha ial 4th thnla Xioup da you baloh;Y9 w`
I 11 WRITE 2. BLACK 3,
I.y.r..._. HtBAANIC 4. OAtt.HTAL 9, KR/DK
q ! 39. Are any members of your~hous*hold phyilcally hondicappad7
I 1~ YES
I - , m _ - _ 2, NO 9. NN/DK
I 40, Nhat do y.ou think a4p be doni~to m~ ~k~ b«nton i better plena to
I live?
0 !Thank you very muoh for yeyr tlme We beli
p~r~tl s
on~~Y~
and eve thi
13eot prroo-
r
will help alty offi01411 pravida better $trylce4 to all citizens,
IINYgmv, WVRRr PICOAtlr gK ar AKBAONtl6Nt
! l FGMALk
2, MALE 94 NN/DX
C
ua
r
i
3, l
CITY OF DENTON
MEMORANDUM !l/~
r .i
DATEI September 5, 1991
TOt EXGOUtiVa Directors 2~„ k
.FROMI Jesus Nava, Jr., Assistant to the City Manager
SUAJFCTI 1991 Citizen Survey 0
,uesti,ons
As discussed at Executive Staff Meeting, i need a list of service
areal that you would like the 2991 survey questions to address.
Attached is a copy of the 1986 survey qu,aationnaire. it will give
an idea of what was done in the past.
Since the survey process will he on a fast-track, I ask that you
provida me with your areas of interest by We4nesday, September 10,
1991,
Thank you for your assistanoe and cooperation.
r
as Nov ar.
Asai ant to the C M eager
Errol.
~ r4
1 1
•f '.1
.
1
DENTON CITIZEN SURVEY 19&6+
! Baspandent's Telephenr Numbari_ _ ~ 1I Contact made on call number 1 2 3 4 5
I
I IntsrvlAw data
1 Hallo, my name is I'm working on a projeat far the City
I of Denton and I would like to talk with any fema10/1441a Age IS or oldar,
( (TO RBRPONOXYT) We ire con.luctiig a survey for the City cf ity, on
e
I garding'citizens, feelings about sary,toal proyided by the city. Th
The
i questions that I viih to ask you ylll take only a few minutas and your
I Answers will be U aful to the city staff and city dounall As they do-
I velop the budget `for next yeAr, All of your answers will be kept con-
I t1dantial, Will you please take the time to help ul?
i I. First, how long have you lived in Denton? (DO NOT READ AE3PORS99)
I 1. LESS THAN 3 MONTHS (TgRM1NATL INTERVIEN)
! 2, 3 MONTHS OUT LESS THAN ONE YEAR (ARK Q 1a)
I 3, 1-5.Yt1ARe
I 4, 6-10 YEARS!
I 5, MORE THAN SO YEARS
1 9, NO BIASPONRE/DON'T KNOM (MR/DX)
! i la, p0~ q 1NOHK N 44REOND90 .1 MONTHS HUT GR9g THAN ONE VL'AO,
I I What was the primary mason you moved to Unton?
I I 1. JOB
I I 2. STUDENT NTNU/TNU
I I 3, ART169MCHT
I 1 44 DENTON AS A PLACE TO LIVE
I 5, OTNtR, SPIMY
I 1 9, NAIDK -
I 2, In terms of aleanlinots, quality of housas,µAnd general A - .
I Anca, how would you rate the condition of your naighborhoodlarIs
I the condition excellent, good, falr,'or poor?
w 1
I 1. Excellent 3. ?air
I
I 2, Good 40 Poor 9, NN/DK
f.
I 3, 1 would like to hsk you a question about streets In the oity,~
A I Nov would you rate tha aondition of the steaat and road surfades r «
I In Denton? Are that' in rood condition all ovar, mostly rood, but
1 but with a few had spots, or Ara there uany bad spats?
1
I to Oocd all over a, Many bad spots
I 2, Mostly road 9, No/&K
t,
O
40
e
f e,
Y
`f
I 4. Nave you or any Member of your family used the Denton Publla
I Library during the past year?
I
1 1. YES (ASK Q. 4a) I 2. no 9. NR/DK
I 14a. Now VOrJld you rata Dumton's llb~ nary s~wfces? ilould you
I rate them 41 excellent, good, fair, or poor?
I
I I I, Excellent 3. Fair
! I 2. Good 4. Poor 91 NA/DK
! S. Have you or a member of your family used any of Denton's park or
I recreational facilities during the past year?
I
1. YE6 (ASK Q. 5a) 20 NO 91 NR/DX
! 15a. Now would yoirrate !?~nton's park and rr-~ cr~atlonal fdcll»
I I !ties? Would you rata them As excellent, good, fair, or
! I poor?
I
! I I, Excellent 31 Fair
I 2. Good 4, Poor 91 NR/DX
R,q 1 b. Now would you rite Denton's trash and garbage service? Would
I you rate the 9erViae ne excellent, good, fair, ar poor?
I
I I, Excellent 3. Fair
I 2. Good 4, Poor 9, No/DR
IZvr'4.+A v l 1. Would you be villing to aooapt a reduction iii the number of
! garbage plokups from twice a weak to once a weak, if the money
! saved from the reduction in piokupf were used to pay for
1 City cleanup and beautification proeraM$?
! 1. YES 2. NO 91 NR/DX
I , do j
8. 1 ar ~oin>e to read you rlfst of aotfons the city could
I undartake that might make Denton a more beautiful and
pleasant place in whiah to live, As I read each Item, please
! tell me whether you think the alty should begin the program
+II for ativity mentioned,
1, improve existing sidewalks Y1 NO NR/DX
dd re sLd w 2
Develop more attrao" 1 2 9
a tranoes to the alt
1 2 9 r
' Feat up"~W. TMooi to Denton"
stone 1 2 9
S. Gaodsdape street medians I Z q
{y~ b, Plant trees and shrubs 1 2
AAA
0i ~ ~z quo ~
..lritidsc~a~., hnr ~64aso` ~'ruG r
•
,
1 9. Have you at, any Member of your family requastod the services of
I Denton s Polioa Department during the past year? i
I
I 1, YES (ASK p, 9a & b) 24 NO I 9, NA/OK
I F94 w o uld you v*ta the services provldad by the pollee
orppoor?nt? Would you rate them 44 4xdellent , fair
I good
r
Excellent 3. Fair
1 2. Good 4. Poor 9, HR/DR s
! I
I 19b. Now could you rate the Tob done by the offlc ho responded
I I to your request? Did he or she do an excellent, rood, fair,
I I or poor fob?
I
1 I I. Excellent 34 Fair
I I 2, 000d 4, Poor 9
f l0, Are yarn award that the Do polled Odpartmant tpoors a
I neighborhood watch end other erima proventlon prograMs
I
ne?
1. YES (ASK Q, 10 a,b, & e) 2, NO (SKIP TO Q, 11) 9. 'HR/DK
IOe, During the past Year h4vo you pare tioip d !n any or !
I I Denton s crime prevention programs?
! I
I 1, YES, ASKi Which program 24 NO (ASK 10b#e and Q, 11)
I
t
I I (THE_N ASK Q, 10b 4' 9. Hn/DK
I I THEN SKIP TO Q 12)
I )20b 81nai y know crime prevention programs are aperatln
1 I Denton, hoer 1404 do you feel. in your neighborhood?' Do j in
you
foal safar than you did before the programs started, do you
I f fool about as fate, or do you 1041 1446 940 47
II~~i. War 2, Sarre 3, Legs late 9. KR/DK
I14e, Now werg you mada aware of Denton'1 crime prevdn~tion pro-you I crime.watah signsin learn noigborhoods, thtogh
police ,officer, ors
I through some other moans?
• 1
I I 14 Addle 3. Signs S, Other,
I 2, Hawspapor 4, Officer 9. NR/OK
f 11, Would YOU be tntoralted in learning more About Denton's crri" brr
t vention programs?
!
! l yYES 2. 90 9, M1k/DK
a
! 5.2. Now sate do you foal walking aloha in your neighborhood at night?
I Oo YOU feel Very safo, somewhat safe, somewhat unsatal or very
1 unsafe?
I 1. Very sate 3. Somewhat unsafe
! 2, Safa 4. Very unsafe
9. HA/Dk
! 13, The Denton Pallas patrol 411 of the nely rhor ds In the olty~
I How often do you tae a Polio* patrol to your nelghborhood? Very
I Often, Afton, seldom, or never?
! I. Very often
) 2, Often 36 Seldom (ASK 13a1
4• Haver (ASH 13a) 9. WON
Does the foot that you fcldoM or never sae a pollee patrol
I I in your neighborhood conuern you p lot, a little, or not at
j all?
I ) I. A lot
2. A little 3, Not st all 9, HR/DK
14. Have you or anyone in your household called th• fire department r
I for assistanao with a the to the past gear?
I I. YES (ASK Q. 14a) 2. HO
9. HR/AK
I 114a. Now would you rate the services p idwd by the fire depart-
Mont'? Would you rate It as excellent
! ! i good, fair, or poor?
I ! 10 Excellent 30 Fein
1 I 2. Oood 4. Poor
I 18, Have you or anyone in your household celled the flro dapartm' a' nt V~
I for an ambulance during the past year?
1 1. YES (ASK Q.154) 21 Ha
g, NR/DR
II 1154. How would yo r te~th4 ambulanc^ vlae9 Would you rateVW
I It As excellent, good, fair, or poor?
!
I 1. Rxaeliont ralr
I 1 2. Oucd
I. 4. Boor g, MR/D!<
1 16, We have talked about a number of ql y sepvlcef o f41 Htlw l 4M
I going to montloo some of those sarvlees again, After r road each
I aerviae ploaee tall so whether that service nnads much, some, or
I no improvement.
Much Same No
JOarba,~e Cotleetion lmprovament EMproVeMant IMpravaMont HR/DX
IAtroet t4,4Lnten4nee 1 2 a g
JLibwy Servlaos 1 2 3 9
IPerks and 0o408etion 1 2 3 9
IPOlioa Pretoation 1 2 3 9
Ipire Bratoction 1 2 3 g -
b M eatria 9frvicaa S 2 3 9 • N
IWater Sarvidoe l 2 3 9
Isawor BorvlaoE 1 2 3 g
IVtility 9111ing l 2 3 9
2 3 g
rte:,:., . ,
• O
e ,
e
i
I
I.
I 17. Now I am going to road the list of sarvicas again. This time
I please tell me which of the servlcas you would be in favor of
1 reducing if that were the only way to keep taxes and rates at
I their present level, After I read aaah service just say yes if
f you would favor a reduction and no It you would not favor a ,
reduation.
I Yas Raduae
I + Not Don't Reduce NR/DR
Iderbade Collection I 2 9
IStreot Maintenance 1 2 9
ILibrary Services 1
IParks and Reareition 1 2 2 9
9
Ipollce Protection 1 2 9
Ilrira Protection 1 2 9 v
IRlaotrlc services 1 2 q
Water Servicas 1 2 p
154vor Services 1 2 q
+Utylling1 2 9
I 19, During the past year have you called the city about a loosa or
I stray animal) or some other animal control problaml
I
f 1. YES (ASK Q, 18a) 2. NO 9. NO/DK
I jl3a, How would you rdtl ganton's animal-control servicesI
I 1 Would you rate the sarvioas as excallent, goodi felt, or
pact?
I I 1. Rxaellent 3. fair
I 1 2. Oood 4, poor 9. NR/DK
I5 M)nialpal bonds are often used by cities to pay ` aappit 1
l proyement oonsteuctiao projects for such things as streets,
p rk and recreational facilities+ and dralnage lmprovesfants.
I omatimas they require a tax inoraasa, but psymentu are
spread ovar many years. Would you sgport a oapltal improve-
me program financed by the sale of munielpal bonds far any
I t followinr9 Just answer "yes" or "no" as T read each
t lh~ 1 as1
e p~y" YES No NA/DR
,a1r tot tmprovomants 1 2 9
(f Drainage tmprovamants 1 2 9
Park and Redreation
Development 1 2 9
l1 /uy a-~a + 20. H
ave you had any questions about your utility billings In the past
y0arl
I 1, YES (ASK Q 20a, b, A e) 21 No 9,. RAIDK
A d
•
+204k- What question did you have?
INCORARCT PILLING
2, MITER READIHOERROR
I i 3 PAYMENT NOT CREDITED
i 4, RECRIVED DELINQUENT NOTICE ERRONEOUSLY
I li 9. HA/DK THIRt SPECIFY
r~Y"
I 120b, Who did You contact about the question?
I
I I 1 CUsrOMER smicgs
I I 2. UTILITY DRPAATMENT
I r 3, CITY MAHAOER'S OFFICE
I I 4, OTHER, SPECIFY
94
i20C'.w aS the q+Aelt10R Satlsfact OCily Cfsolvrd? '~u"~"
I I 1' YES 2' NO 3, RESPONSE NOT COMPLETE 9, HR/DR
- 3
I 21, kow I would like to ask you about contacts you hrv~ had with arty
i offlclalg for reriohl other than questions about utility i th 1
I Have You or any member of your household contacted the city of
1 Denton about a complatnt, A raguelt for service, or for Informa-
tion during the past yard?
I
I 1, YES (ASR Q 21 a,b,Ac) 2, k0
I 5, NA/bK
21a, Who in the city I` what
person ar offItO d1~ you contact?
I 1, OFFICE OF THE CITY MANAGER
I i 2. MAYOR OA CITY o0UNCIL
i 3. POLICE 1, SANITATION
4, PLANNINO/COMMUNITY DEVeLOPMENT 10. OTNEAL CONTROL
I I S. UTILITY SEAVICES
I 6- STREETS q- NA/DK
I
I 121 b.- noWere tl you generally satisfied with the results you got or
I I
r ! 1, Yost Satisfied
I I as Response not complete Not satisfied
I~ 9. NR/OK
l ►21c~, W -t _he people you contacted corlrteoras and helpful when -
I when you tailed, or not?
r )
I I 1, YES 2, NO
I 22, Ovaroll, how would you rats tha wry the Clty of Canton it oper4ted'I
orWould
poor?u rate tht way Deft
ton It operated as excellent, 8004t fair,
I 14 Excellent 3. Fair
I 2, flood 4, Poor
9, NR/tlK
1
r
I 23. Generally, do you think that
issues an4 you sat enough lnfortNtSon about
problems facing the city and its citizens?
I 1. Yd8
I 2. NO NA/DK
1 24, Denton het baen ex)iecl R, ding growth to the number of houtesf
I
like t,nts, comMe"'al stores, and office buildings and X would ~
I like to ask you about this growth, Do you think the growth rate
I Is too fast, about right, or too slow?
I
I 1, Too fast 2, About I right 3, Too slow 9. Nd/DK
AWA~I 25. Denton is -m-ad-e--up of savaral,typ,t of developments»wbu UnMss4s,
I residantlal, snd to forth, T"d ISke to list a tow kinds of
I development and ask your opinion about future development in
l Denton, The first is "retail, storas." ' Would you want' More
I retail stores In Denton or not? Would you want meta "fast food
t restaurants" or not? (ETC,) YEB
I Retail Stores NO MO/OK
fast food Aestauraats 1 2 9
I Other Nastauwts I 2 q
I Hotels and m6tels I 2 9
I Single-family Housing I 2 9
I Apartments and Rental Housing j 2 q
I Entertainment Establtthments 2 9
i Offices 1 2 q
I Industry 1 2 9
2 q
1 26, Bas,d upon your ,xPerlrne• drlvi~n- x i ha cl of pa~tan, do your
I think traffic is a very serlouo problem, a pVoblain, or not a prob-
I~ k, Serious problem 2, Problem 3, Not a problem 9, NR/DX
I
I 27, At the Pr,sant tiM,, do you think tralfic signals fir, set to proms
mote the orderly flow of traffio?
1 1, YES 2. NO
I 9, HA/DK
I 29, Do you think E;--alt
optMnt? y is doing enough to attr44t economic daval-
~
I 1. Vim
* I~ 16 NO q. NA/DK
i 29. Mayo you usecS the Erie anargy audit pre,yr pravided by the
city of Danton?
I I YKS (SKIP TO Q 34) 2 NO (ABA Q 294) 9. NA/DA
I 1294, Are yeu lntsrasted in partlolpating 1R tt► audit
1 ,,11 I ptOgraM?
0 I iY I 1, US 20 NO 9- NO/DK
I 30. Mould you favor 4 tax to help support flow Hospit4l7
f U~~ I. YES 2. NO 9. NA/DK
Ca
t
I 31, Da you aubteribr to cable television sarvlC Ai'
i I -,6 Cu "
1 J I 1, YIS (ASR Q .31A. Danton7
/7dC1fJ(}ij~ 21 NO (SKIP TO Q 92) 9, MR/DX
I 131 a. Flafsa tall Ma vhath~ y u h '~xprrir~nord an
Y thR
' following problems w .h the i oable TV srrvica,
I I Inetailation YES NO NR/OK
I I Rasponsa to complaints 22J,(,~
I Repair work 47Pr (1~ f
I I picture raesption bbbi~~~j
I fulling _ I QV ✓
! 32, -Generally, how 4o you ra~ n +e a pi ca to
I callent, land, Pair Lv a fdA~'~ 4
ExcNllrnt or Pcor7 t Ag-
I 1 2- Oood 3, Fair
4. poor q, K
f 33, .Mow Por t i 1+st pw
thin;s about our ,l~,tasti""~---on -I--V..il ka -7ko ask you 'trvrral own I ' "
Own Y self, First, do you
2 your Noma or 110 you rant,?
. Rant k
I 34, 9, NR/DK
Tnto vhich of thr f
18-25 2. olj<,wlnK +I groups do you Pe 1? _
1, 2b-35 3, 36-45 4, 46-60 51 61 and over 9,
1 35, Now man - NR/OK
I I. LESSYTHANr8 of education have you ha r?
-
2, SOME NIGH SCHOOL 3- NIGH SCHOOL OAAD 5. COLLEGE GRAD OR MOAB
SOME COLLEGE 9, NA/OK
I 36, In what cttY'.."_"_'._
I 1~ AENTON do you work?
3, PORT NORTH 5, CAAOOLLTON
I 2, DALLAS 4, LENtSVILL6
6, O'CNB'R, 9, NA/OK
a~ SnK'to road~ _ you raver difPrre~ nk neon ;e , With-,
I out tailing ma year exact incomri fnto which aatalory did
I total hausahold Lncoma for the p4jt year fall? your
1 2, SnUOU-9,59 4, 150001.24,999 501000 and ovrr
i 3, 101000-14,989 5' 25,000-34,599 1~ NA/DK
6, 35,000-49,559
I 38, T
I- WHITE 2. o vi t r i or ast p d0 you baton;?
Iw - l1LACK 3. HISPANIC 4,
ORIIHTAL NR/D!t
I 39, Ara any mrMbrre of your housohold phY t,itll
I
1, YES y h+gdiOaDpop? -
I 2, NO 9. NA/DK
f 0 Who it you think can ba dnni to M ke nan an N *r place t
I
live? o
,
Irhank ynu Very much fo your tlna and oooprratien -r6 -bziava t "-hi-~-rspro
- ~
b~ll
1,1act will hale city officials providr battar +arvinaa to 411 ditisans.
IINT6RV~ NEl1" RBCOAD 8$X Or R83PONOBNT~ _
I I FEMALE
2. MALI 9. N9/DX
0
1 1
r 'f 1 1 1 irr 1
I r 1 F
'ail I ! { • t
r 1 I r., r
it
I
1
,
Awl /Wft~~
i
4
CITY OF DENTON
MEMORANDUM
r.
1
DATEt September 5, 1991
T0l Executive Directors
F'ROMs Jesus Nava, Jr,, Assistant to the City Manager
SU9JE0Ts 1991 citizen survey QueLrtions
1
As discussed, at tX00Utive staff Meetinq, r need a lint of service
areas that you would like the 1991 survey questions t,o' address,
Attached is a copy of the 1986 Survey questionnaire. It'will give
an idea of what was done in the past,
Since the survey process will be on a fast-track, I ask that you
provide me with your areas of interest by Wednesday, September 10,
1991,
Thank you for your assistance and cooperation,
i
COS Nava' Jjr.
Asei ant to the a M nager
Encl.
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DUTON CITIZRN Buayry 1486
I Aesponddnt'iTTelephone N;-mbari
Contaat made on call number 1 2 3 4$
I Interview data
_
I Hello, my name is I'm worting on a poo.joct for the Clky y
I of Denton and would llka to talk with any fatalelmASe age 18 or alder.
I` (TO At RESPONDENT) ) We ere conducting a survey for the City of Dentonre-
I tlarding that fealings about ssrvlcas provided by the alty. The
4uditi
! ons that I with to ask. you will take only a few minutes and your
I answers will be useful to the city staff and pity oouncil as they de-
l velop the budget for next yeov. All of your answerM1 will be kept con -
I fidantial. Will you piston take the timo to help us?
! 1, First, how long have you lived in Denton? (DO NOT BEAD ANSPOH9E8)
! II LESS THAN 3 MONTHS (TERMINATE INTERVIEW)
I 2. 3 MONTHS SOT LESS THAN ONE YEAR (ASK Q la)
I 3. 1_D YEARS
1 4. 6-10 YEARS
I S. MORE THAN 10 YEARS
9. NO 0ESPON8E/00N'T KNOW (MR/DR)
i I la.µ FOA THOSE MHO AESPONDBD 3 MOMTH3 SUT LEBS~THAH ON1E YEAR.
I I What was thn primary t'aason you moved to Denton?
I ! 1. JOB
! ! 2. STUDENT NTSU/TWU
I I 3. AEMEMEHT
I 4. DENTON AS A PLACI To LIVE
I ! 8. OTHER, SPECIFY
I 9. HR/DK -
I 2. In terms of cldanliness, 4uslity of houses, and genital
appear- ance, how would you rate tho condition of your I the condition excellent y neighborhood? Is
I , good, fair, or poor?
I 1, Exeellent
I 3. Fair
I 2. Good hl poor 9. NR/DK
I 3. r would like to ask you a question about struts In the uity.
! Now would you rate the condition of the otreet and road surfaces A A
I in Denton? Are they in good condition all ever, Mostly goods but
I but with a few bad spots, or tra there many bad spots?
1
I 1. Good all over 3. Many bad spots
I 2. Mostly goad 9. NR/OK
• 0
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Q
• 4 ,
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I 4. Have you or any Member of your family used the Denton Public
I Library daring the past year?
I 1. Me (ASK Q. 4a) 2. No 9. HEM
I
! 14a. yNov wouldyoyourrate Dinton's kibrary servicae9 ~Wouldyou-~
I I rate them as excellent, good, fair, or poor? r
f
I I 1. Excellent 34 Fair
I I 2. Oood 4. Poor 9. HR/DR
I 5. Have you or a member of your family used any of Denton'# park or
I recreational facilities during the past year?
1
I 1. YES (ASK Q. Sal 2. NO 9. NR/DK
I
r
I ISa. Hov wolduyo+a rate Denton's park and recreational facil- -
I I !ties? Would you rate them as oxcallant y
I I r? , good, Palr, or
poo
!
I I I. Excellent 3. Fair
I I 2. Good 4. Poor 9. HR/DK
6, Nov would you rate Denton's trash and garbage service? Would
I you rate the service as excellent, good, fair, or poor?
I
I 1• Excellent 3. Fain
I 2. Good 4. Poor 9. NR/DK
4,tf i 7• Would you be willing to adcept A reduction in the number of
garbage pickups from twice a week to once a week, if the money
I saved from the reduction in pickups were used to pay for
I city cleanup and beautification programs?
I 1. YES 20 No 9. NAIDK
N 1 am going to read you a list of~antiont~the city eow}d ~j
1 undertako that might make Denton a more beautiful and
pleasant place in which eo live. As r toad
II toll me whether you thin; the city shouldbeei~ht.item~ please ~u uur
+~I) nor ctivlty Mentioned, 010 10u1 ~Ltprogram ePc ~S a• ~,h
} YES NO NR/DK
ll~ 1. Improve existing sidewalks 1 2 yLl~ tiuahQ
r~ I v 7. Add more lidevalks
3. Develop core attraotive p_: 9 rjtQCte+era~y
entranetls to tha city 1 7 9
Puk up nay Welcome to Denton"
I signs 1 7
~I 5. Landscape strait medians ( 2 9
y b, plant trees and shrubs 9
1 2 ,.9
~fC~defe~Skrad(}if1 j4VW
t, 61,~nc ttrirF'I,lcEueuw y.iareta. 1. (f~jttt.4t~+t~}sglMit+lu..swelQ,uCttl~u~(~~ruJ
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I 9, Neva you or any member of your f,smily raquestad the services of
I Denton 's police Department duping the past year?
I I. YES (ASK q. 9a & b) 2. NO 9. HR/DK
I I9 Nov would you rata the sorylcat provided by the Police
I I Department? Would you rats: theM as excellent, good, fair,
I or poor?
I
I i I. Excellent 3; Pair
I I 2. Good 4. Poor 9. MR/DX
I 19b, Nov would you rate the ,fob done by the -Officer who responded
I I to your request? Did he o» she do an excellent, good, fair,
or poor fob?
I 1. Excellent 3. Fair c
I I 2. Oood 4. Poor 9. NA/DR
I 10. Ave you aware that tha~pAnton Poiire Dapartment sponsors a
I neighborhood watch and other crime prevention programs?
I L YES (ASK Q. 10 alb, & c) 2. NO (SKIP TO Q. 11) 9. 'NR/DK
I I Oa. During the past year have you participcted #n any of _
I I oenton's crime prevention prodramsl
I
I I 1. YES, ASKI Which pr~ogram 2. NO (ASK SOb,c and Q. 11)
I I (Tk$N A$K p. SOb & a, 9, Hki/DK
i I THEN SKIP TO q 12)
i IIOb. Since you know Crime prevenFlcn u~"`-"
! ! Denton, hew safe do you feel in yourrneighborhood? ~iDO you
I I fail safer than you did before the programo started, do you
I I feel about as safe, or de you feel less safe?
I
1, Safer 2. Same 3. Less 1416 9, HR/DX
- I I
JIOc. Now were you meda aware of D4nton's.crime preyenFlon
I I p4ms, Did you learn of them through radio, newlp4pees,~
• I f oriMe watch signs in neigborhoods, a police officer, or
' j through some other mains?
I I 1. Radio 3. Signs 5. Other
I i 2. Nowspapar 4. Officer 9. HR/DK~
! 11. Would you be interested in 144rnioN more ebout Dentan's crlAta pre-
vention programs?
I 1. YES 2. N0 9. NA/DK
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1 12. How sale do you feel walking alone in your neighborhood at night? !
I Do you feel vary sofa, somewhat sofa, somewhat unsafe, or vary
! unsafa7
! 1. Vary safe 3. somewhat unsafe
I 2, $Afa 4. Very unsafe 9, MB/DK
f-
! 13The Denton Police patrol all of the nelxhborhoods In the City,
I Now often do you sea A police patrol In your neighborhood? Very
I often, often, Seldom, or never?
I 1, Vary often 3, Seldom (ASK 13a
I 2. Often I 4. Mover (ASK 134) NR/DK
! 1134, Does the fact that yov %-aldom or+naver see a police patrol in your neighborhood concern you a lot, a littla, or not at
f I all?
I I 1, A lot 2. A little ;1. Not at all 9, MR/DK
I 14, Have you or anyone in your household called the fire department
! for assistance with a fire In the past year?
I 1. YES (ASK 0. 14a) 2. NO 9. MR/DK
I Ilea Hou wo~ild you cafe the service provided by the flre'dspart-
I ! meat? bould you rate it as oxcsilant, good, fair, or poor.?
I
! I 1, Excsilant 3. Pair
I f 2, 0004 4. Poor 9. NR/oK
1 13, Have you or anyone in your housohold e,411od the fire dapartmant
I for an ambulance during the past year?
! I. YES (ASK 0.154) 2. NO 9. MR/DK
I 1154, How would you beta the ambulance service? would you rata
1 I it as excellent, good, faLr, or poor?
I
1. Excellent S, Bair
I ! 2. 00od 4. Poor 9. NR/DX
r 16, Na hava talked about a number of city servioas~so tar, Now 1 am
I going to mention soma of thetie services again. After I read each
sarvics please tell MM whathor that service ,tieeds much, soma, or
0 i no Lmprovoment,
Much soma NO
I Improvement Improvement Improvement HR/DK
10arbage Collection 1 2 3 9
IStreat Maintenance 1 2 3 9
Ifabrary Services 1 2 3 9
(Parks and Recreation 1 2 3 9
b 1Pol1Ca Prot}ction 2 2 3 q S »
IFire Protection 1 2 3 9
IElectrte sarvicas 1 2 3
Iwatar earvices 1 ? 3 9
Isomer Services 1 2 9
jutility Billing 1 2 3 9
3 q
~Q 4,au~.~ (~Ll4lf~t~li1QA~ hQ ter.o_u~
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1
1 17, How I am going to read the list of services again. This time
I please tell me which of the services you would be in favor of
4 reducing if that were the only way to keep taxes and rates at
I their present level, After I read each service just say yes if
I you would favor a reduction and no if you would not favor a i
I reduction.
I
I Yes, Reduce No, Don't Reduce RR/DK
104rbags Collection 1 2 9
IStreet,Maintanance 1 2 9
ItA brary,Service$ 1 2 9
IParks and Recreation 1 2 a
IPolice Protection 1 2 9
Igive Protadtlon 1 2 9
Ihlsetric tlervlcas 1 2 9
IN-Alter Services 1 2 q
[Sewer services 1 2 9
luttt-Uity llling 1 2 9
Atu
l 1S, D41ri g the past year have you called the city about a loose or
1-
I stray animal, or some other animal control problam?
I 1. YES (ASK 0. 18a) 2. NO q, NAIDK
I
I
I 1184, How would yon rata Denton's animal control servleee?
I I Would you rate the services as excellent, good, fair, or
pang?
I
1, 6xcallant 3. Pair
I I 2. Good 4, Poor 9, RR/09
19 M,niclpal bonds are often used by cities to pay for capital
pruvement construction pro,}opts for such things as streets,
p rk and recreational facilities, and drainage Imp"Yemants,
1 ometimes,they require a tag increase, but payments are
epread ovkr many years. would you support 9 capital improve-
me t program financed by the sale of municipal bonds for any
I t f0 lowing? Just answer "yae" or "no" as I read each
I M,fi l 4m
YES No MR/DK
1 eat Improvements 1 2 9
Drainage Improvements 1 2 9
Park and Recreation
Development I 2 9
20. Have you had any questions about your utility billinre ill the past
year?
I 1. YES (ASK q 20a, b, & e) 2. NO 9.. NR1bX
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I 1204, What question did you have?
I 1 1. INCORRECT BXLLINO
I I 2. MITER READING ERROR
I ) 3 PAYMENT HOT CREDITED
I I 4, RRCtIVID DELINQUENT NOTICE ERRONEOUSLY
f I OTHER, SPECIFY _j
I I 9. MR/DX -
r 120b, Who did you oontaat about the question?
I ! I. CUSTOMER SERVICES
I 1 2, UTILITY DIPAATMENT
! 1 31 CITY MAMA W S OFFICE
I 1 4, OTHER, SPECIFY
I I 9. NA/DX
I 1200- Was tha question satisfactorily resolved? "
I 1
I 1 1, YES 2, NO 3, RESPONSE NOT COMPLETE 9. NH/DK
( 21, Nov 114oul4Ylike to ask you about contacts you hav• had ulth pity
I officials for reasans other than questions about utility bills.
I Have you or any member of your household contacted the City of
I Denton about a complaint, a request for sarvico, or for informa-
tion during the past year?
i
f 1, YES (ASK Q 21 a,b,&c) 2. NO 9, NR/DK
I 121a. Who in the city (shat parson or alfice) did you cont4ttl
I
! I 1. OFFICE OF THE CITY MANAGER
! f 2, MAYOR OR CITY COUHCII'Y. SANITATION
I I 3, POLICE 8, ANIMAL CONTROL
1 I 4. PLANNIHO/COMMUNITY DEVELOPMENT 10 OTHER,
I I S. UTILITY SERVICES 9, NR/DA
I I a, STREETS
!
2lb, W
ata you generally satisfitd with the results you got, or
not?
I
r I I 1, Yes, satisfied 2. Not satisfied
I ! 3, Rasponsa not complete NR/OR
I_ 1
I 1210. Vora the people you 0ontacted co~ uvtoopis and helpful when
I ! when you called, or not?
I I I, YES 2. NO 9. NA/DK
I 22, Overall, how would you rate the way this QF-ty"of Benton is opareted?
! Would ;,,u rate the way Denton is operated as mall4nt, good, fair,
or poor?
1
I 1, Excellant 3. Fair
I 2, Good 40 Poor 9. HR/DK
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I 23, Oenarally, do you think that you gat enough information about
I Issues and problems facing the city and its citizens?
! I'f k
I 11 YES 2. NO 9 /c)Q-u ` ` G `
I 24, Danton has been axparieneing g~ tovth in the numbar sa e apartments, oommarclai stores, and office building d T would u
! like to ask you about this growth. Do you think the growth rate
I in too fast, about right, or too slow?
I
I 1, Too fast 2, About right 3, Too slow 9, HR/DK
25. Denton is made up of several typal of developm~ts--bualnasses,
I rasldantial, and so forth, I'd like to list law kleds,of
1 development and ask your opinion about to" a devalopmsnt in
I Denton, The first Is °rataiL starre.~ ould you want more
! retail stores in Denton or not? puta you want more "fast food
I restaurants" or not? (KTC.) Y99 No NR/DK
! Retail Stores / 2 9
Fast Food Restaurants / 2 9
! Other Restaurants / 2 9
! Hotels and Motels 1 2 9
I Single-family Housl~g 1 2 9
I Apartments and Ra66tal Housing 1 2 9
I gntertainment (tablishmants 1 2 9
I Offices 1 2 9
I 1 dusty 1 2 9
26 !?aced upon your, exparTenc• driving in thorfty of Dentont do you
!h think traffic is a very serious problem, a problem; or no a prob
I~ Y Lem?
I
Ib I, Serious problem 2. Problem 3, Not a problem 9. ARM
27, At the present t1cr61 do you think h,raffia signals ere set to pro-~
b1~mots the orderly flow of traffic?
I I, YES No 91 MR/09
~
29, i)o you think the clty 16 doing enough to attract aconomio daVe1-
( opment?
I 1. YBS 2. NO 9. NR/DK
j 29. Nave you used the free energy audit program provided by the-ter
I (:ity of Denton?
( I YRS (SKIP TO Q 30) 2 NO (ASX Q 296) 9. NA/DK
! ~29a, Ara Wyou interested in p r, tiolpating In the energy audit • •
I program?
! I 1. YES 21 NO 91 NR/DK
I 30, Would you favor a tax to help support Flow Hoepital?
1. YES 29 NO 9. NA/DK
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DO you subserlb4 to Cable television service n 0
JJ YE6' (ASK q 32Ae D12) '
~j dQ/70~ 1 - 2, HO (SKIP ?0 Q .42J 4, HA/DK
a Ella. Pl6ase tall me whether you have~ e p eocad any of the i
following problems with the Cable TV service,
kAlGK
1 Installation YES NO
2
I I Response to complalnttp/
I Repair w1 a1J~ g W 6 fJ
I Picture reception
~ !!rr i /,~t
I 1 r ~J1" t ~1.~
I_ _ I Pilling
I 32, 0an4rally, Row do you rate Denton as a pl to to tedO~~~
i
)owl eollent, good, fair or poor? tYei X111+++^^^
I 1. Excellent , Fair
I o1 2. Good 3 4, poor 91 K
I 33, How fop the last few Juestlons I would like to ask YOU saverel^
! things about yourself. First, do YOU ovn your h
I 1. Own
2. Rent ome or do you rent?
- 9. NR/OK
I 34, tnto which of tho falloving age groups do'you tall? _
I 1. 1&-25 2. 26°35 3, 36-45 4. 4660 5, 61 and over 9, HR/DK
I 35, How many years of aducatlon hava~you had?~
I I. LESS THAN 5 3, NIGH SCHOOL GRAD 5, COL
I 2. SOME HIGH SCHOOL 4. SOME COLLEGE 9 LEGS GRAD OR MORE
I 36. In What City do yorf Work? }
I DENTON 31 FORT NORTH S. CARROLLTON
I 2. DALLAS 4, LEWISVILLE 6, OTHER, 9. HA/OK
1 37.K I am going to read you several diffirentonCOme c4regorlas,.
I out tilling me your t
exec
innom
e 1n
total
I total houlahOld Snoome for the pastYearhfall7,trgnry all your with-
I. Under $5,000 4. 15,000-24,949
5 7, 50,040 and over
I 2. ,000-•9,999 5. 2$,0i)4-34i99g 9. MR/DX
14,044-14,999 6, 35x040-49,999 I 36, To what ranial or athnio g~- roup do you balongl~
• ! 1, WHM 2, BLACK 3. HISPANIC 4. ORIENTAL 9. WON
I 39, Are any members of-yqur househ
l, YES old physically handicapped?
i 2, NO 9, NR/DK
! 40, ghat de You think Can be done to make D-~ N n a batter plaa• to
I llve9
• j7har,k you very mdab for r.. tint _ • •
I.Jaat w411 help city oPlLclalstprovide better aservicesato~Allvaitlxohs,
IIHTERUIEVERi~RBCtlRD tlEX~OF RRESPOND&N?
I I FEMALE 7. MALE 5, HR/DX
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Have you or anyone in your household called or visited the
Planning or Building Inspections Departments?
1. Yes (Ask la and lb) 2, No 3, Nk/DK
la. How would you `rate the he.lptulness and responsiveness of the
people you 'spoke with?
1, Excellent 3. Pa 11,
2, Good 4. Poor
lb, How would you rate the professional attitude (knowledge and
courtesy) of the people you spoke with?
1. Excellent S. Fair
2. Good 4, Poor
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CITY OF DENTON _
MEMORANDUM
f3)
~~1 ~
DATE: September 5, 1991
TOs Executive Directors
1t
FROM: Jesus Nava, Jr., Assistant to the City Manager
SUBJECT: 1991 Citizen Survey Questions
As sed at Exeoutive
areas s that Staff Meeting, I need a list of service
you would like the 1991 survey quostions to address.
Attached is a copyof the 1986 Survey questionnaire. it will give
an idea of what was done in the pant.
Since the survey process will be on a fast-track, I ask that you
provide me with your areas of interest by Wednesday, September 10,
1991.
Thank you for your assistanoe and cooperation.
es Nava, Jr,
Assi ant to the C M Mager
Pncl.
Awe"
~c,•cts~-ct
r
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I 23. Oanerally,'do you think that you get enough information about
I 176u0s and problems facing the city and its citizens?
I 1 YES 21 - No NR/DK
I ~
I 24, Denton has been experi,ancing growth in the nvmber of houses, 1
I 4partments, comnacclal stores, and office bulldints and I would
I like to ask you about this 'growth. Do you think' the growth rata
I is too fast, about'viaht, or too slow?
!
! 1. Too fast 2. About right 3. Too slow 9. Nk/DK
)OWA
4)1 25, Dahton is made up of~~avarsl types of dwelopment6~-businessas,~ i
I rwAlhentiall and to forth, 114 like to list a few kinds of
I dayelopmsnt and ask your opinion about future development in
1 Denton, The first is °ratall stores," Would you went more
I retail stores In Denton or not? Would you want more "fast food
I restaurants" or not? (ETC.) YES NO NR/DK
Retail 5toras 1 2 9
I East Food Ra4t4arants 1 2 g
! Other Restaurants 1 2 9
! Hotals and Motels 1 2 g
I single-family Houslnll 1 2 9
I Apartments and Rental. Hoiiing 1 2 9
I Entarteinment Establishments 1 2 9
Offices 1 2 9
I Tndvstry 1 2 9
I ?h, Bfisad apon your 0xparlance driving to the City of Denton, do you
think traffic is a very 60010114 problem, a problem, or not a prob•-
Sam?
I
I~ I. herious problem 2, Problem 3. Not a problem 9.,-NR/DK
! 27, At the present time, do you think traffic slgna.ls era set to pro
~mote the orderly flow of traffic:?
1 I. VHS 2. NO 9. NR/DK
I 26. Do yov think the city is doing enough to attract economic devel-
opment?
e I
I 1. YES Q, No 9. HR/DX
I 25, Have you vied the free energy audit program provided by the
I City of Denton?
I 1 YES (SKIP TO 0 30) 2 NO (ASK Q 29a) 9. NH/DK
l 129a. Are you lnter0sted in participating in the energy audit •
6 I ,1Y I program?
I ! 1I YES 2. NO 9. MR/DX
! 30. Would you favor a tax to help support glow wsipi kmj
I 1a 1. YES 2, M4 9. NR/DK
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1 31, Do you subscribe to cable television service in Denton?
ryI I + I. YES (ASK Q 31Aa 2, NO (BKTP TO Q 32) 9. MR/DK
~~'"l ~7Z7~tJ 131a, Pleaa tell ma whether you haw Rxpariencad any
I I following of the
problea~s with Ehi cable YV service,
I ! YES No YR/DK
I I Installation 2
I I Repair w to complaints
I I Repair work `t h~W~ t7
I Picture
! I reception
Pilling 1 9
9
! 32. Onarally, how do youi rat Dentoh `as a place to Ev t ex- l
I sillent, good, fair or poor?
I'l 1. Excellent 3. Fair
I V~ 2, Oood 4, Peor 9. K
I 33, Now for the last feu questions T would Ilk* to ask you several
I things about yourself, Airst, do you own your home or do you rent?
I 1, Own 2, Rant 9, MA/DX
I 34, into which of the following ago groups do you fall?
1 1. 18-25 2, 26-35 3, 36-45 4. 46-60 5. 61 and over 9. HR/DK
35, H*v MAY years of aduCation have you toad??~~~
I 1. LESS THAN 8 3. RION SCHOOL ORAO 5, COLLEOE GRAD OR MORE
I 2, SOME HIOH SCHOOL 4. SOME COLLBO$ 91 NR/OK
! 36, In what city do you vork? -
I 1 bERTON 3. FORT WORTH 5,_CARROLLTON
! 2. DALL48 4. LEHISVILLE 6, OTH01, NR/OK
! 37,µ I am goina to read you several dfferent income eetagorlas. Nlth~
I out telling ma our exact income, into which category did your
I total household income for the past year fall?
I 1. Under 459000 4, 15,000-?4,999 7, 50,000 and over
I 2, 51000-90999 S. 231000-34,999 9. NR/DK
3, 101000-14,999 6, 35,000-49,999 l
I 38. To what raci•1l or ethnic group do you belong? 1, WHITE 2. BLACK 3, HISPANIC 4. ORIENTAL 9, NR/OK a
1 39, Ara any membyxs of your housahold physically handicapped? i'
I 1. YES 2. NO 9. NA/DX
I •
I 40. what do you think can be done to make Denton a better place to ~Y
I live?
IThank you very much for your time and cooparatien, Ile belEeva this pro- u
Ijact will help city officials provide better saeviaas to all eitldsnsa
JINTEOVIEVE91 RECORD SEX OF RESPOHDBHT
! 1 FEMALE 2. MALE 9. MR/DX
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E
(ITY OF DENTON
14EMORANDUM
DATE= September 5, 1991
TO: Executive Directors
FROMr Jesus Nava, Jr., Asaistant to the City Manager
SUBJECTi 1991 Citizaki Survey Questions
As discussedat Executive Staff Meeting, I need a list of service
areas that you would Jake the 1991 survey questions to address.
Attached is a copy of the 1906 Survey questionnaire, it will give
an idea of what. was done in the past.
Since the survey process will be on a fast-track, i ask that you
provide me with your areas of interest by Wednesday, September 10,
1991.
Thank you for your assistance and cooperation.
4 ef: N ~✓/^C
ava , Jr.
Assi ant to the C M nager
Encl.
r (v/
e6
dz~ -t
401
ZIA
1 0 .
o~t
DrJl1'ON CITr2:N SURVEY 1986
I Raspondant's Ttilephone NuMbari
Contact made on call number 1 2 3 4 5
I
Interview data
I_
)
I Hello, my name Is I'm working on a project for the city
I of Denton and I would like to talk with any famala/m416 age is or older,
1 (10 RESPONDENT) We are, conducting A survey for the City, of Denton re-
I Making citizens', feeling about tarvlces proyldad by the clty. The
I questions that I with to ask you will take only a few minutes and your
I apswers will be useful to the city staff and city council as they de-
velop the budget for next year. All of your answers will be kept con-
fidential. Will you please take the time to help us?
1. Fir-it, how long have you lived in Denton? (DO HOT READ RESPONSES)
I
I 1, LBHS THAN 3 MONTHS (TERMINATE INTERVIEW)
I 2, 3 MONTHS BUT LESS THAN ONE YEAR (ASK Q I&)
I 3. 1-5 YEARS
! 4. 6-11) YEARS
5. MORE THAN 10, YEARS
9. NO RESPONSE/OON'T KNOW (NR/DK)
I
I Ia. FOR THOSE WHO RESPONDED 3 MONTHS BUT LESS THAN ONE YEAR.
I 1 What was the primary reason you moved to Denton?
( I. JOS
I i 2. STUDENT NTSU/TWU
3. ARTIREMEHT
1 I 4. DENTON AS A PLACE TO LIVE
! I 5, OTHER, SPECIFY
1 I 9. NR/DK
1 2, In terms of cleanliness, quality of houses, and general appear-
I anea, how would you rate the condition of your nalghborhooV It,
• I the condition e!:cellent, good, fair, or poor?
I
1 1. gxcallant 3, Fair
I
1 2. Good 44 Poor 9. NR/DR
I 3. I would like to ask you a question about streets In the city, . 0
I How would you rate the condition of the street and road surfaces
I In Oenton7 Are that' in good condition all over$ mostly good, but
I but with a few bad spots, of are there ninny bad spots9
i 1. Good all over 3. Many bad spots
I 2. Mostly rood 9. NR/DK
1 4, Rava you or any ..r used the Denton Nublic
! Li
brary during
' 2, Y68 (ASK Q'
! 14a. Now would
rate then J
I 1 1,
Exce)
! ! 2, Good
ood
I 5, Have you or a member of your family used any of Dsnton's park or
I recreational facilities during the past year?
!
! I. YES (ASK Q, 5a) 21 NO 9. HR/DK
1 15a. How would you rake-Danton's park and racrnatfonal Pacil~
I itias? Would you rate them as excellent
I 1 poor? , good, fair, or
I
I 1 1, Excellent 3. Fair
! 2, Oood 4, Poor 9. M9/DK
1 6, NOW would you rate Denton~s trash and garbage service? Would
' YOU rate the service at excellent, good, fair, or, poor?
1 1, Excellent 3 Fair
f 2, Good ~
I~ 4, Poor 9, HAM
' 7 Would you-bs willing to accept a ;draetion !n the n1imbav of -
garbage pickups from twice a Weak to onto a week, It the money
I saved from the veduatlon in pickups were used to pay for
I city cleapup and beautification programs?
I
I YES 2. No 91 NRIDK
~I 8. I am going to reed you a list Of acti~ onsdha city could
• undertake that might make Denton a more beautiful and
tellsmatwhetheri you which think to
the vcity At I
should a begin each
the eprogramse
ill ror ctivity mentioned,
th I. Improve existing sidowmiks YES NA/DX
! UV 2, Add more sidewalks 1 2 2 2 9 9
b 3. Develop more attraetiva I • •
I entrances to the city I 2
qN /4. Put up new "Vale-dma to Denton" 9
l~ r slgnt 2 2
5, Landscape street medians 1 9
6, Plant trees and shrubs 2 g
Ipq}' l 2 ~
e
i
I 4. Have yogi or any member of your family used the Denton public
i Library during the past year?
I I. YES (ASK Q, 4a) 2. NO 9. NR/DK
i
I l4a. NNoe would you rate Denton's library services? Mould you
I I rate them as excellent, good, fair, or poor?
I
I i 1. Ilucal lent 3. Fair
I 1 2. (load 4, Poor 9. NA/DR
i S. Have you or a member of your family used any of Denton's park or
I recreational facilltles during the past year?
1 I. YES (ASK Q. 5a) 2. NO 9. NR/DK
I
I
I l5a, Nou would yo+1 rate tlent4n's park and recreational
facil- ities? Would you rate them as excellent
poor9 , good, fair, or
I I
I I 1. gucallout 3. Fair
I I 2. Oood 4, Poor 9. NR/DN
1 6. Now would you rate Denton's teat h and garbage service? Would
I you rate the service as excellent, good, fair, or poor?
f
I 1, Excellent 3. Fair
2. flood
` I._._._. 4. Poor 9, NA/tlK
as I 7, Nnu1i you be willing to accept a reduction Sn the number of
I garbage pickups from twice a week to once a week, if the money
I saved from the reduction in pickups were used to pay for
I city r•leanup and beautification programs?
I I. YES 21 NO 91 NR/DK
I am going to read you a list of actions the city Gould
undertake that might make Denton a more beautiful and
pleasant place in which to live. As I read each item$ please
tell me whether you think the city should begin the program
t1 +!I nor atlvity mentioned,
1, improve existing sidewalks Y1 2 HR/DK
® ~1 2. Add more sidewalks 2 9
3. Develop more attractive 1 2 q •
I 1J entrances to the city 1 2
qkt 4, Put up now "Keledme to Denton" g
signs 1 2
54 Landscape street medians 1 2 9
9
6, Plant trees end shrubs
2 19
o
e,.
•
•
I 9. Have you or any MaMbar of your family requested the services of
i i Denton's Police Department during the past year?
I I. YES TASK Q. 9e & b) 21 HO 9. HA/DX
I )9a, Naw would you rate the services provided 'by the police
i I Department? Would you rate them as excallent, good,' Woo
I I or poor?
I I
l 1. Excellent 3, Pair
I f 2, Oood 4. `Poor 9. NR/DK
I 19b. How would you bate the job .lane by the offlcer who'respondad
! I to your request? Did he or she do an excellent, good, fair,
' f or poor job?
I I I. Rxcollent 3. Pair
I ! 2, Oood 4. Poor 9. HA/OK
I l0. Are you aware that the Denton Police Department sponsors a~
I neighborhood match and other crime prevention programs?
I
I 1. YES (ASK Q. 10 alb, & c) 2. HO (SKIP TO Q. 10 9, HR/DK
in
1 Tide. During the past year have you pertieipatod-ed in any of
! I Oenton's crime prevention programs?
I 1 1. YES, A8ti Which program 2. NO (ASK 10b,c and Q, 11)
I I (THEM ASK Q. 10b `A c, 9. HR/DK
I I THEN SKSP TO Q 12)
I I20b. 9inca you know ~rlme prevention prograer are operating in
I I Denton, how Wo do you feel in yourneighborhood? ' Do you
I I feel safer than you did before the Programs started, do YOU
I I feel about as safz, or do you feel less safe?
i I 1, Safer 2. Same 31 Lass safe 9. HA/DK
IIOc. Mom ware you made aware of Demon's clime prevention pro-
I ! grams, old you learn of them through radio, newspapers,
• ! ! crime watch sighs in neigborhoods, a police officer, or
I I through some other means?
I
I I 1. Radio 3. Signs S. Other,
I 1 2. Newspaper 4. Officer 9, HA/DK
I it. Would you be interested in learning more about Denton's crime
- pre-vention programs?
! 1. YES 2. No 9. HA/DX
....J...:W K.. ~ta.1Y..r•Y. ~ ..+.•.M V.YM.i•\W~L."..','.~ Ml~...... •
•
I 12. HOW We do yov feel walking alone in your neighborhood at night?
I Oo you feel vaij safe, somewhat safe, somewhat unsafo, or very
f unsafe?
i 1. Very safe 3. Somewhat unsafe
I 2, Sato 4. Very unsafe 9. NA/DK
l~
1 13. The Denton Police patrol' 1 all op the neighborhoods in the city,
I How often do you see a police patrol in your neighborhood? Very
I often, often, seldom, or never?
I 1. Very often 3, Seldom (ASK 13a)
! 2, Often 4, Never (ASK 13e) 9. HA/DK 1
I 1134. Dogs the fact that yor a seldom or never sae a police patrol
I I In your neighborhood concern you a lot, a little, or not at
411?
I I I. A I.Nt 2. A little 3; Not at all 9, NR/DK
I 14, Have you or anyone in your household called the fire dapartmant
I for assistance with a fire in the past year?
I 1, YES (ASK Q. 14a) 21 No 9. NA/OK
I 114a. Now would you rate the service provided by the fire depart-
Mont? Would you rate It as oxcellont, good, fair, or poor?
I
I ! 1. Excellent 3, Fair
! I 2. Oood 4. Poor 9. NR/DK
! 13. Have you or anyone in your houeiahold Balled the fire departmont
for an ambulance during the past year?
I 1. YES (ASK q,154) 2. NO 9. Nil/DK
I 1154. Haw would you rate the ambulance service? Would you rate
I ! It as excellent, good, fair, or poor?
( !
I 1, Excellent 3. Fair
f I 2. Oood 4. Poor 9. NR/DK
I 16, We have talked about a number of city savvices so far. Now ~I am
I going to mention some of these services again. After 1 read each
I service please tell me whether that service needs much, some, or
• I no improvement,
I Much Some No
I Improvement Improvement Improvement NR/DK
IOarbsgs Collectlon 1 2 3
9
(Street Maintenance ► 2 3 9
ILibrary Services 1 2 3 9
(Parks and Rlcreation 1 2 3 9
tl IPO)ica Protection 1 2 3 y • i
Itrire Protection 1 2 3 9
IEleotrlc Services 1 2 3 9
1watar Services 1 2 3 9
?saver Services 1 2 3 9
Iutllity Billing 1 2 3 9
.........r.,...".-•._..,m.. .gym-•-. 'r
• 0
e
a
I
I 17, NOW ,I ass going to reed the list of services a~aln, This time
I plaese tell Of Which of the services you would be in favor of
I reducing if that were the only way to keep taxes and rates at
! their present level, After T read each service just say yes if
I you would favor a reduction and no if you would not favor a
I reduction.
I
I Yes, Reduce No, Don't Reduce Me/09 i
I
IOarbage Collection
1 2 9
(Street Maintenance 1 2 9
IG brary services 1 2 9
(parks and Recreation 1 z 9
(Pollee Protection l
IF'ire protection 1 2 9 1
IElectvic Services 1 2 9
IYatar 8ervlces 2 9
1 2 9
(Sewer 3arvicrs 1 2 9
Utility ill~l.n- 1 2 9
I 18, During the past year have you called the city about a loose or
1 stray animal, or some other animal control problem?
C 1, YES (ASK Q. 184) 2. NO 91 NR/DK
I
1
I 118a. How wotld you rate Denton's animal"control services? r~
( I Mould you rate the services as axcallan4, good, fair, or
t poor?
I I 1. Excellent 3, Fair
I I 2, Oood 4, Poor 9, NR/UK
19 tit nicipal bonds Are ofkan used by cities to payy for capital V
I iprovement construction projects for such things as streets,
p rk and recreational facilities, and drainage Improvements,
I 6matimes they require a tax Increase, but payments are
spread over many yearn. Would you support a capital improve-
(fie t program financed by the sale of municipal bonds for any
1 t following? Just answer "yes" or "no" as I read each
~ i (,J~ l em
otU,►+'f~ YES NO NR/Dt(
t eat Improvements 1 2 9
Drainage Improvements 1 2 9
Park and Recreation
Development 1 2 9
20, N
ava you had any questions about your utility billings in the past
year?
I
1 I. YES (ASK Q 20a, b, & c) 2, NO 9. NR/OK
I
• A }
r
I 1204. What question did you have?
f f
I f 1. INCORRECT BILLINO
I I METX9 BRADING ERROR
I I 3 PAYMENT NOT CREDITED
I f 4, RECEIVED DELINQUENT NOTICE ERRONEOUSLY
f I 5, OTHER, SPECIFY
I I 9. NR/DK -
( 120b, Who did you contact about the guestion?
l f I. CUSTOMER SnVICES
I 1 UTILITY DEPARTMENT
I I 3, CITY HAHA50'8 OF'F'ICE
I I 4, OTHER, 9PFa:IFY
I 1204. Was the 4uostlon satisfactorily resolved?
J
Y90 2, 90 a, RESPONSE NOT COMPLETE U, NR/DK
1 21, dow I would lika to ask you about contacts you have had with city
I officials for raason. other than questions about utility bills,
I Navy yot.i or any membar of your household contacted the City of
I Dontoo about a complaint, a reguast for servica, or for
Informa- tion during the past year?
i
1. YES (ASK Q Rl a,b,fic) NO 9. NR/DK
I
I f21a. Who in the City (what person or office) did you contaot?
I 1. OFFICE OF THE CITY MAHAOER
I f 2. MAYOR OR CITY (,OUHCIL SANITATION
f 3. POLICE 2, ANIMAL CONTROL
I 4. PLANNING/COMMUNITY UEVELOPMRNT 10, OTHER,
f ( S. UTILITY SERVICES 9, NR/DK
j 6. STREETS
I 121b. Were you generally satisfied with the rasult-s you got, or
! not?
I
I I 1. Yes, satisfied 2. Not satisfied
® f i 3. Response )lot complete 90 NR/DK
I l21c, Were the people you contacted courteous and helpul when
i 1 when you called, or not?
f
I J 1. YES 21 NO 9, HR/DK
I._ ___...I N * •
~ I 22, Overall, hoar would you rats the way the city'of Din{on !t operated?
I Would you rate th# way Uantnn'is operated as excellent, jood, fair,
or poor?
!
I 1. Excallaht 3. Fair
l 2. Oood 44 Poor 9. NR/OK
w .
I 23. Oenerallyt do you think that you get enough infOrmetiOn about
I Issues and problems facing the city and its citizens?
f
1. YES 2. NO
1 9. HR/DK
I 24. Denton has been experiencih growth Sn the number of hou~~s,
I apartments, commarelel storeso and office buildings and I'would
I like to ask you about this growth. Do you think the growth rate
I is too fast} about right, or too slow?
I 1. Too fast 2. About right 3. Too slow 9, HR/DK
/~7C71~1~~1 25. Denton is made uprof oeveral types of development%-bosinessas,
I retidentlal, and so forth. Ind Ilke to list a low kinds of
I davelopment and ask your opinion about future development in
I Denton. The first is Nretall stores." Would you want more
! retail stores in Denton or not? Would you went more "fast food
1 restaurants" or, not? (ET(;,) YES NO MR/DK'
I Retail Stores 1 2 9
Fast Food Restaurants i 2 9
Other Restaurants 1 2 9
! Hotels and Metele 1 2 9
I Sinale-Family Housing 1 2 9
I Apartments and Rental Housing 1 2 9
I Entertainment Establishments 1 2 9
I Offices 1 2 9
I Industry
1 2 9
I 267maoed"UponYour h
+e - x science
~ R driven In t
a a Ci-ty of Denton, do you
! think traffic is a very serious problemo a problemo or not a prob-
lam?
!a
I 1. Serious problem 2. Problem 3. Not a problem 9. WR/DX
I 27. At the present time, d youshYnk traffic signals are set to pro
! moto the orderly flow of trafflc7
1 1. YES 2. NO 9. NR/DK
r' 1 29. 00 you think the city is doing enough to attract economic davei- V
I opment?
1
I 1. YE9 2. NO
I.r..~._....._ 9. NR/DK
I 29. Have you used the free energy audi~ t ppeotraM provided by the
I City of Denton?
I I Y99 (SKIP TO q 30) 2 NO (ASK o 29a) 9. MR/DX
I
I 1294t. Are you Lnterastfd in partioipating in~t the energy audit
® I ~Y ? program?
14 YES ♦ M
2. NO 9. MN/OK
' o d you a tax t u support~t?low -a1?
it YES 2. No
5. NA/DK
,..-..w....b.. ~..~.~.~w.. .,...y wwwr. r.friJYLit ♦ ..:u" I i 1
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,
Do YOU subscribe to cable television service in Denton?
1 I 2, YES iA9R q 31Aa 2, NO (SKIP TO Q 32) 9. NR DK
#ait D _ / i
j31a, Please 'tell ma whether you have ~ xp*riunced any of the
f I following problems with the nable TV service,
! ! YES NO NR/DK
Installation 2 „ 1/
I I f
A
! esponse to complaints 9
epalr work l
reception } 9
A
I Picture
I I Billing I 32, Oenarally, how do you rate Denton as a place to lv ~
1 t cellent, good, fair or poor? t ex- VVV
2. Excellent 3. Fair
1 4, poor 9. K
1 33, Now for the last few questions I Nould like to ask you savirul
I things about yourself, FiV09 do you awn yoar home or, do you rant?
f 1. Own 2, Pont 94 HA/DK
! 34, Tnto which of the following age groups dx you Pall?~V~'-
! 1, 1$-25 2, 26-35 3. 36-45 4. 4660 S. 61 and over 9, 11R/DR
I J
f S, How many years of oducatlxn have you
! 1. LESS THAN 9 3. HIGH SCHOOL GRAD 5, COLLEGE GRAD OR MORE
f 21 SOME NTOH SCHOOL 4. SOME COLLEGE 9. MR/DX
! 36. In what city .io you work?
I DENTON 3, FORT WORTH 5, CARROLLTON
I 2. DALLAS 4. LEWISVILLE 6, OTHER, 9. HR/OK
I 37 1 4m going to read you severaa different Ancome categories-. kfth~
I out telling M* your exact incomA, into which Category did your
I total household income for, the past year fall?
I 1, Under 6S1000 4, IS,000-24,999 $0,000 and over
I 2, 51000-94999 S. 25,000-34,999 9. NA/DK ~
r:- I 3, 101000-14,999 6. 35,OoO-49,999
I 38. To what racial or ethnic group do you belong?
I 1. WHITE 2. nLACK 3, HISPANIC 4. ORIENTAL 9,~ MR/DX
•
1 39. Are sny members of your household physically handicapped?
I 1. YES 2 NO 9. NA/DK
1 ,
I 40, What do you think can be don tto mek~ Oenton a better place to
I live'
IThenk you vary much~for yogr tlm end coo oration, y
I }ect will help city officials provide bettor sarvfgwe believe this pro-
I- to all citizens.
IHTERVIEkRRi ARC09D fi$Y Of 099POi1DCNT
I 1 FEMALE 2. MALE 9. HR/DK
JAI ~ . I ` } US
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+ 'E
CITY OF DENTON,' TEXAS
MEMORANDUM
Datos August 27, 1991
Toi Lloyd V. Harrell, City Manager
Fromr Jesus Nava, Jr„ Assistant to the City Manager
Subjects 1991 citizen Survey
Attached is a summary of the 1691 Citizen survey project that was
proposed by Dr. Caopala 0anesh from the Univeroity of North Texas
Marketing Department. The proposed survey sample Will consist of
21000 City of,Denton Utility customers, Of the sample, 1,500 will
be single-resident oustomerb and 500 will be customers drawn from
a sample of master-metered apartment complexes.
Two pieoe of correspondence are proposed to be mailed, a
notification post card and the actual survey A sample of the
notification post card is attached for your review, It is intended
to notify the resident of the upcoming survey, Each piece will be
mailed on two separate occasions.
There are several issues that need to be discussed before we
proceed with the project, Please give me your feedback on the
following questions.
o Do we need to do a council Worksewsion Briefing? when?
o Do you want our office to develop survey questions, or do you
want the Executive staff and maybe even council to have input
on questions?
o Can Dr, Oopala U80 UNT stationary rather than City of Menton?
(He feels that the citizens may be more responsive and candid
in their feedback If they perceive the survey as independent,)
1
A proposed budget for the cost of materials and postage to be
incurred by the University is attached (if we decide to allow them
to print on their own stationary and handle the mailing), The City
would reimburse these costs.
I am still trying to tie down all the details of the project, but
Q feel, that wn can at least decide on what is presented herein,
,
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i
CITY OY DMMON - UNIVERBITY OF NORTK 'TEXAS
1991 CITISEN ettRV6Y OALENDER
AdRA#AAAAAAAAdAAAAdAAAAAAAAAAA~AAAAAAAAAAA#AAAAAAAAAAAAAAAAAAAAAA
THURSDAY, AUG 291 1991 MEET WITH LLOYD TO REVIEW SURVEY PLAN
TUESDAYO SEPT 31 1991 EXECUTIVE STAFF BRIEFING ON SURVEY
MONDAY, SEPT 16, 1991 FINALIZE CITY STAFF SURVEY QUESTIONS
MONDAY, g'xzp-j 1991 FINALIZE ENTIRE SURVEY QUESTIONNAIRE
TUESDAY, OCT 1991 FIRST MAILING OF NOTIFICATION POST CARDS
TUESDAY, OCT, 1991 FIRST MAILING OF QUESTIONNAIRE
TUESDAY t 9eT~f 1991 SECOND MAILING OF NOTIFICATION POST CARDS
TUESDAY, NOV B, 1991 SECOND MAILING OF QUESTIONNAIRE
NOTa$ REBULTB Aft, REPORT T4 BE PREBtN7CtD
YN xrD-Dactaxn~t
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I .
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August S, 1491
Within the next
uesti two Weeks, you will rece
from the ive a research survey
qonnaire College
orth Texas of Business at the University of
in The survey will concern how Tamil families in the U
make purchase decisions regarding different types 'of products andA
services, Your household was drawn in a random sample from lists
of Tamil families residing in the United States of America,
Please participate when you receive your questionnaire.
surveying only a small, but representative group of people,1Cit1ism
extremely important that your answers be included,
if you have any questions about the survey, please call me at the
University of North Texas at 811-565.3129,
UNIVERSITY OF NORTH TEXAS
Gopala K, GAMESN, Ph.D.
Pro,iect 01ractor
ss
e to,
1 ) I [ r
Y.. ~ ,.r..'r.ww.wtaaYArs wak^+',: ! G a fl n r 1 {v ~ I f 9 1
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5 al u
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I
~t. dP0\'~~ gyDfigm FOA
OTTY or DIMN PRWZ9T
ITEM QUANTITY COST
-r-
ENVELOPE COSTS
AND
Notifica`.ion poet cards 41000 $100
(2 mailouts of 2000 each)
Envelopes for questionnaires ~7t;000 1jy5
(2 mailouts of X00 each)
Questionnaires 41000 $800
(2 mailouts of 2000 each)
- r ----r r rr - -
Total Printing and Envelope Costs $1,000
pi a.a ~ Gl~a'~ ~ ~.f Sys ,a~f ter`,
MA.ILTNG costs,
First mailing of notification
post cards ($.15 each) 21000 $300
First mailing of questionnaires
($40 each) 21000 $400r`~"
second mailing of notification
post cards 2,000 $300
second mailing of questionnaires 21000 $400
-
Total Mailing-Costs $1,400
Definite Costs (mailing + printing) $2,700
1. In addition, we will need clerical help for stuffing and
labeling the questionnaires,
2. We then want the names and addrosess sorted according to zip
code (for bulk mailing purposes).
3. We will want the mailouts to go out on the following
consecutive Tuesdaysi
Oct. 15, 1991/ Oct. 22,1991/ Oct. 29, 1991/ Nov. 5, 1991
r
1
.
1. + . t' 1
1 I ` I 1•i1 r,. nl lr.
1 I
August 6, 1991
Within the next two weeks, 'you will receive research survey
questionnaire from the College a of Business at the University of
North Texas, The survey will concern how Tamil families in the USA
make purchase decisions regarding different types of products and
services, Your household was drawn in a random sample from lists
Of Tamil families residing in the United States of America.
Please participate when you receive your questionnaire, Since I am
surveying only a small, but representative group of people, it is
extremely important that your answers be included.
if you have any questions about the survey, Please call me at the
University of North Texas at 817.666.3129.
UNIVERSITY OF NORTH TEXAS
Gopala K. GANESN, Ph.D.
Project Director
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br,'Qopala K, AANESN
BA 269 0, Marketing Dept
Account N 34651
University of North Texas
Denton TX 16203
:
1
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t5r ytis i, r:~ +4~' "'N"64
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•
CITY OF DLNTON - HARMING atB9NARCH STUDY
Topics to be included in questionnaire:
1. PUS C SAFETY
II
- murder, rape, robbery, assault, car theft, car {
accidents, fire prevention
- How safe are the citizens of Denton and are they
satisfied with the service that is provided by the police
and fire department?
2. gCONOMTCS
- unemployment rate, poverty level, income level, percent
of population employed in manufaoturing, percent of
population employed in professional and managerial
positions
- Do the citizens of Benton feel that there are economic
problems in their city/county? If so what can be done to
improve the situation?
a. UM(ATTON
percent of the total population enrolled in school,
percent of population that are 25 yrs or older with at
least 4 yrs or more of college, cost per student
- Are the citizens of Denton content with the education
facilities that are currently available to them? If not,
what is lacking?
4. HEALTH ANtl ENVIi20 NT
health status of the citizens, availability of health
oara resources, air pollution, environmental program4
currently operating
Do the citizens think that the city are doing enough
for the environment for recycling programs?
0 5. HOUSING
- how many people per room living, presence of indoor
plumbing, value of house, home-ownership rate, white
owning compared to minority owning
6. TRANSPORTAT.IO , i
- per capita ridership on public transportation within
Denton and between Denton and other cities
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Are the citizens content with the roads around and
within Denton? XS there a need or desire for grokter
amount of public transportation?
7. GUUCURE AND.CREATION
is there a sufficient 'amount of faire, festivals.
natural areas, parks, golfcaourses, bowling lanes
What are some facilities that the citizens would like
to see more of, to see improved?
8, CITY SERVICES ;
maintenance of straeta, libraries, garbage collection,
animal control, water and sewer services.
A
-irate neighborhood in terms of cleanliness, quality of houses,
and general appearance
-What to,do to make Denton a more beautiful place to live in?
for examplas improving sidewalks and entrances to city,
plantinq morn trees, landscape interiors
Developments in Denton for the future (favor/oppose)
restaurants, industry, housing, entertainment, offices,
retail stores, hotels/motels, apartments, fast-food
restaurants
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THE • •
R&D Notes
Information Transmittal Form
Thank you for using the information services of the Innovation Groups, The
information you requested is attached. Call or writs if we can be of additional
assistance,
Please send copies of your Jurisdiction's special reports, studies, etc, to us so we can
include them in future issues of Innovation Group publications, Thank you.
R & D Notes 52 - AUGUST, 1991
Enclosed is the article that you requested from our current
reports. It Is titledt9t~;0,n,Survey.
and Is #t3
under General Management, This report is
preparo d by West Carrollton, OH.
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7, ARE YOU VERY SATISFIED, SATISFIED, DISSATISFIED, OR VERY DISSATISPIE.D
WITN SNOW-AN_p 14B_li$l14YALY.
I Very Satisfied 96 32%
Satisfied 176 58%
Dissatisfied 24 8%
Very Dissatisfied 1
Don't Know 4 1%
No Response 3 1%
8. ARE YOU VERY SATISFIED, SATISFIED, DISSATISFIED, OR VERY DISSATISFIED
WITH STREET CLEAN NC
Very Satisfied 59 19%
satisfied 209 69%
Dissatisfied 23 9%
Very Dissatisfied 3 1%
Don't Know 7 2%
No Response 3 1%
9, ARE YOU VKRY SATISFIED, SATISFIED, DISSATISFIED, OR VERY DISSATISFIED
WITH SIRl ET I,fIT1NG3
r Very Satisfied 60 20%
I Satisfiod 199 65%
Dissatisfied 36 12%
Very Dissatisfied 2 1X
Don't Know 5 2%
No Response 2 1%
1.0. ARE YOU VERY SATISFIED, SATISFIED, DISSATISFIED, OR VERY DISSATISFIED
WITH nMrlC S(-Q('NALS AND_SIGNS2
r Very Satisfied 45 1.5%
Satisfied 208 68X
Dissatisfied 36 12%
Very Dissatisfied 6 2%
Don't Know 3 1%
No Response 6 2%
11, ARE YOU VERY SATISFIED, SATISFIED, DISSATISFIED, OR VERY DISSATISFIED
WITH &KORF T ,N FAULTTIKS -0-CITY NARKS?
Very Satisfied 89 29%
Satisfied 161 53%
Dissatisfied 9 3%
I Very Dissatisfied 1
b Don't Know 35 12X • M
No Response 9 3%
1 i
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I
CITY OF NEST CARROLLTON, OHIO
S i. l'1'! 'G E N_ S U KY MJ_ L l :,ti 41! ' f a
1. WHAT DU YOU MKI': BEST ABOUT LIVING IN WEST CARROIATONY
Thu responses to this question are shown In a5 jnN_LLL
2. WHAT Ito YOU TIIINK ARE THE LEAST APPEALING QUALITIES ABOUT LIVING IN WEST
CARROLLTON?
Tho reaponses to this question are shown in S&SiTLQJIIi
3. ARE YOU VERY SATISFIED, SATISFIED, DISSATISFIED OR VERY DISSATISFIED
WITH k4L:ISiIi.,L'ROTN.C=t
Very Satthriod 108 36%
Satisfied 175 589
Dissatisff.od 7 2%
Very Uissatisfiod 3 1%
Don't Know 8 3$
No Response 3 1%
4. ARE YOU VERY SATISFIED, SA'TISF'IED, DISSATISFIED, OR VERY DISSATISFIED
WIT11 1' E WU'AL'.G:1'ONZ
Very Satisfied 107 35Y.
Satisfied 185 61%
Dissatisfied I
Vary Dissntisflod 2 1Y.
Don't Know 5
No Responso 4 lY.
5. ARE. YOU VERY SATISFIED, SATISFIED, DISSATISFIED, OR VERY DISSA'TISF'IED
WITH &MBULANSrb-J'li'IL,i?.
Very Satisfied L12 37%
Satisfied 142 47%
Dissatisfied 1
Vary Dissati.afied .0.
Don't Know 42 14%
• No Response 7 2%
SSATISFIRD, OR VERY DISSATISFIED
6. AIII; YOU VERY SATISFIED, SATISF'ILD, DI
WIT11 B'i7iF'ET AND RPAU-000ITli.Qdl,S t
Very Satisfied 62 20%
Satisfied 181 60%
0 Dissatisfied so 16%
Very Dissatisfied 6 2% +
Don't Know 2 1%
No Response 3 17.
1
• 0
Page 3
i
12, ARE YOU VERY SAT'ISF'IED, SATISFIED, DISSATISFIED, OR V8RY DISSATISFIED
I WIT11 J31IS~k13 iSIN-_ANb DUI. U~l.__t'I3Q4kd~S5_2
Very Satisfied 41 13%
Satisfied 153 50%
Dissatisfied 22 7%
Very Dissatisfied 1, -
Don't Know 75 25%
No Response 12 q%
13. ARE YOU VF.F:Y SATISFIEO, SATISFIED, DISSATISFIED, OR VERY DISSATISFIED
WITH LRAF I'I K-Up?
Vary Satisfied 51,
18X
Satisfied 1.69 56%
Dissatisfied 39 13%
Very Dissatisfied 6 2%
DOW t Know 25 8%
No Response 11 4%
14 ARE YOU VERY SATISFIED, SATISFIED, DISSATISFIED, OR VERY DISSATISFIED
WITH J JIAS L1'IS K- t "
I Very Satisfied 119 39Y.
Satisfied 1.72 57%
Dissatisfied 6 27,
Very Dissatisfied .0.
Don't Know 2 1X
No Responso 5 21.
15. ARE YOU WRY SATISFIED, SATISFIED, DISSATISFIED, OR VERY DISSATISFIED
WITHI?A13.
gory Satisfied 149 16%
Satisfied 168 55%
Dissatisfied 20 7Y.
Very Dissatisfied 3 1%
Don't Know 33 11%
No Response 31 1oX
•
16. IN CENF.RAL, DO YOU THINK 111E CITY IS DOING A GOOD JOB PROVIDING THE
SERVICES YOU NEED?
Yoe 291 962
No 9 3%
Don't Know 4 i%
No Jiasponse 0•
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1 / . WHAT ARE T11F MAJOR FACTORS THAT CONTRIBUTE TO THE QUALI'rY OE Ltn IN
WEST CARROLLTON?
The responses to tails question ara sifown in ,S1'CTION Uj]
18. 1>0 YOU FREL WEST CARROIA TON IS MORE OR LESS EFFICIENT THAN OTHER CITY
GOVERNMENTS IN THE AREA?
Much Moro Efficient 69 23%
As Efficient 167 55%
Floc as Effi.ciont It br
Don't Know 52 17%
No Response 5 2%
19. THE CITY IS INTERESTED IN PROVIDING KXCELLENT SERVICES--WHAT COULU THE
CITY DO TO BETTER SERVE THE COMMUNITY?
The responses to this question are atlown in $=C'rjgg I1I.
20, WHAT ARE THE THREE MAIN REASONS YOU LIVE IN WEST GARROIATON RATHER TITAN
SOME OTHER COMMUNI'T'Y?
F'rionds and relatives live in the area 96 118
Peaceful, nice, pleasant 141 16%
Safe naighborhoods 75 9Y.
Grew up in West Carrollton 64 7%
Good price on housing 8D 9%
Good schools 3.36 16%
Convoniow; to fob 112 13x
Convenient to transportation 51 6%
Convenient to shopping 96 11%
Don't Know 5 1%
No Responao 2
Other comments included tho following;
Away from crowds, congestion of largor city (Dayton)
Well povernad and we look to the futuro--Great council
fie prefors living in Hinmi Township--that's whore ho lived until city
boundary was changed
Services
small enough to manage with monies
6 CanlC think of a better place to live
Pleascd with city
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•
Pages i
1 call' I' think of anywhere 1'd rather live
Community services ire good
• Reasonable tax and water rates
- Low crime rate
H
• (,Joan place to live
Not in West Carrollton by choice
Fair taxes slid good city services
Program offered by city (recreation program)
Convenient to encertainment
Convenient to church
21. HOW LONG HAVE YOU LIVED IN WEST CARROLLTON?
1 year of loss 1
2-3 years 20
7z
4.5 years 29 1OY
6.7 years 17 GX
8.10 years 15 5%
11.15 yoyrs 35 12Y
Over 15 years 184 61Y.
No Response 3 1%
22, HOW SAFE IS YOUR NEIGHBORHOOD?
Very safe 115 18%
Safe 154 52Y.
Not too sale 21 7Y
Not Safe at all 2 1%
Don't know 4 1%
No Responso 3 IX
23. HOW COURTEOUS ARE WEST CARROLLTON EMPLOYEFS7
Always courteous 148 49X
Usually 114 38%
Somotimon discourteous 13 4%
Always discourteous 0 OX
Don't know 25 6Y.
No Response t, 1z •
1
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24. DURING TIIX PAST YEAR, HAVI3 YOU, OR ANYf114E ELSE IN YOUR HOUSENOLD, HAI)
CONTAL'T WITH AN EMPLOYI?E OF -1.11F CI'!'Y7
Yes 1,83 60%
No 116 38%
Don't know 2 IX
No Roslonae 3 1%
25, BASED ON THAT CONTACT WITH A CITY EMI'T..OYEN, HOW SATISFIED WERE YOU WITH
THEIR SERVIOPS'1
Very satisfied 116 61%
Sntiafiou 56 30%
Uleaatiafiod 13 7%
Very dissatisfied 3 2%
Don't know 0 „
No roaponse 1 1%
26, WHY WMRE YOU DISSATISFIED?
Re,:ponse time 2 13%
Courtesy 2 13%
Lack of professionalism 6 40%
Lack of familiarity with proper procedures 2 13%
Attitude 3 20%
Other responses were As follows;
"Police spokesman said nothing could be done regarding juvelile
probloma, off the rei!oed, a suggestion wan made that they would move.
Maybo that would solve tho problem,
"Ile was very redo to her, she felt, Ile wag Verbally abusive while
giving her a ticket for spending."
27, Do YOU OWN OR RYNT YOUR HOME?
Own 264 88%
(tent. 32 11%
r Refused 3 ly.
28, INTO WHIM OF THE FOLLOWING GROUPS DORS YOUR AGE FALL?
18.0 23 aY,
31.40 74 24%
41.50 78 26Y.
51.65 78 26%
Over 65 117 15% •
RofUged i~ 1X
L 1, 4
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Page 7
29. SEX OF I ERON SI)RVPYFI)?
Nino 106 95%
Female 192 698
Not narked G 22
(
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CITY
MAR 7 11991
~A0i
BbULDHR
O.D13PARTMUNT
Ol) COMMUNITY PLANNING AND DRVRLOPMHNT
DIV7610N OF RPSEARCH AND EVALlIA77ON
ThotMae 1 Miller, rh,D, Director
February 27, 1gg1
Roger Nelson
city Managers Office
City of Denton
- Municipal Building
Denton , TX 76201
Dear Mr, Nolaoni
About fourteen months a
research ggo you participated or expressed interest in a
proaat an citizen surveys sponsored byy the City of Boulder and the
the International City Managers Association (ICMA). The study was conducted
by MichOllo A Miller and me over the course of sev
many local govornmants oral months during 1990;
psrtioipated b responding to our raqueata for citizen
anrveye, we received 261 surveys by local governments in which residents
were asked their evaluations of city or county servioee or their assessment
of local quality of life,
Dnolossd you will find a single pa a aumsty of key findinga derived from
integration of the reeulte of all 261 esurveye. The findinga show differences
between ratingo of different services and evaluations of three aspects of
local quality of life Theta results are summarized by correcting for dlf-
feronces irl question type and scale opptions, rot base of comparison, all
results woke placed on a standard scale where 0 was the worst evaluation and
100 was the best,
I apologize for the scant coverage of results but so muoh lies behind them
that I cannot include more in response to requests for information about the
roaoaroh, A book deacribing the study, to be published by ICMA, will be out
this spring, The book not only covers the rosulLLr of this survey, integration
common metric (0 to 100 scale)gforreasy tcomppparison. Theabook®al lso~into the
cludes
several chapters about doing survey research in local government,
Please feel free to contact me again if you have any questions or comments
about the work, Thank you for your help and your interest,
Sincerely,
Thomas I Miller
P.01 Box 791 BODU)Bx, CbLnxALX5 8x106 ,
7BL6hHONJS (301) 44I.3170
.«.a.~...«... «r.w.._.w:. , r .•.w......w..u6siimtt 'i',a rur:,,-. _ i
s
FnOM'• "Standards of Excellence; U.S, FigurA 1
Residents' Eyoluatlon of Community Moan 67.2
Servlces and Quality of Life" 81.00v. 4 16.1
Thomas I. Miller and Mlohelle A. Miller Wvosllons a 3206
Modlan 69
IDO VERY OOOb 2601 %h . 67
OOOb
a1s
iWAY 75111 %Ila 8d
NEITNEn 0000 OR aAb
PAC All Services
Figure 2 FNjurisdiuIons n 81.1 Mean . 7L8 Mean 68.8
ov, 12A 81, Day, b 12,8 Si. 00v, . 14.6
. 168 NJudsddlons 182 NJurlsdlotlons 126
ian 84 100 Median 74 foo Median 60
/pile 76 261h %Ile 05 26th %Ila 48
%Ile 89 761h %Ila s0 78th %ile 69
.1 -
11.e
S0 U.0 60 s0
o Piro Police o
Streets
Figure 3 Mean a 78.6 Mean 68.1 St, 0ev. a 12,3 St. Dev, d 18.6 SI, 0evMean a 8NJurlsdbllons d 84 h . 13,6
NJurledictlons 58
N NJuriaftfona . 40
Med
ian u 70 Median " 70 Median 71
261h %Ile . 72 100 261h %llo 60 100 25th %Ile 68
Floo-r
76th Ve . 86 76th Ve 81 76th %Ila 74
16.6
Aid eZa.Y
® bo w 60
0 0. e
ouallt ti. y f env sataty _ r _ Alrnualltr
.+-A+n"rF...~rv.4...n4.... 1 Y W~.W MWM.W'1141:1Y4-.1'.I l'.4"IY .
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Summary of Average RotIngs of The Services ZVALluatod by 60 or Moro
jurisdictions
;9er.yice Ave. RaLina (0-100) SL pev N Jurisdictions
Lire 8111 12,4 168
Library 79,3 1319 104
Trash 78.0 11,5 142
Water/Sewer 73.5 12,0 119
Parks 72,3 1511 65
Police '11.8 12,8 182
To Seniors 69,5 1512 63
Schools 69,4 13,7 92
Sewer 6911 12,7 72
parks/Re6/op,Space 68.5 1712 83
Recreation 68,0 15.4 89
Snow Removal 67.0 1316 73
Street Lighting 66.9 10,6 60
Street Cleaning 6616 10.17 67
Gen. Maintenance 66,1 1214 79
Health Services 64.1 15,3 70
Code Enforcemont 62,3 14,0 62
Bits/Transit 61,9 15,8 71
Animal control 60.3 15.6 63
A
Street Repair 58,5 14,6 126
Planning/zoning 5715 11,5 75
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