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Home My WebLink About2003-281FILE REFERENCE FORM 2003-281 X Additional File Exists Additional File Contains Records Not Public, According to the Public Records Act Other FILE(S) Date Initials Amended by Ordinance No. 2004-067 03/02/04 ) R ORDINANCE NO. AN ORDINANCE ADOPTING THE BUDGET AND THE FIRST YEAR OF THE CAPITAL IMPROVEMENT PLAN OF THE CITY OF DENTON, TEXAS, FOR THE FISCAL YEAR BEGINNING ON OCTOBER 1, 2003, AND ENDING ON SEPTEMBER 30, 2004; AND DECLARING AN EFFECTIVE DATE. WHEREAS, notice of a public hearing on the budget for the City of Denton, Texas, for the fiscal year 2003-2004 was heretofore published at least ten days in advance of said public hearing; and WHEREAS, a public hearing on the said budget was duly held on August 19, 2003, and all interested persons were given an opportunity to be heard for or against any item thereof; NOW, THEREFORE, WHEREAS, on 21st day of July the Public Utilities Board recommended the utility operations budgets and capital improvements to be constructed during the coming year, and WHEREAS, the City Manager has furnished a copy of the Planning and Zoning Commission's recommended general obligation bond capital improvements to each member of the City Council more than sixty days prior to the beginning of the budget year, as provided by Section 10.03(6) of the City Charter; NOW, THEREFORE, THE COUNCIL OF THE CITY OF DENTON HEREBY ORDAINS: SECTION 1. The findings and recitations contained in the preamble of this ordinance are incorporated herein by reference. SECTION 2. The budget for the City of Denton, Texas for the fiscal year beginning on October 1, 2003, and ending on September 30, 2004 prepared by the City Manager and filed with the City Secretary, as amended by the City Council, is hereby approved and adopted, a copy of which budget is attached hereto and incorporated by reference herein. SECTION 3. The City Council hereby appropriates from available resources to the following funds: General Fund $64,179,252 Electric Fund 166,033,700 Water Fund 33,119,183 Wastewater Fund 22,235,351 Solid Waste Fund 13,479,108 Technology Services Fund 6,806,927 Materials Management Fund 10,232,916 Motor Pool Fund 4,334,289 Fleet Services Fund 4,112,407 Recreation Fund 3,263,220 Tourist & Convention Fund 803,749 Emily Fowler Library Fund 112,000 Police Confiscation Fund 62,000 General Debt Service Fund 10,424,589 Total $339,198,691 SECTION 4. The City Council approves the first year of the capital improvements proposed to be constructed during the forthcoming year, which are incorporated in the 2003-04 budget. SECTION 5. The budget includes certain unlisted, authorized and unpaid encumbrances from the prior fiscal year to be carried over to the 2003-2004 budget as determined by the City Manager or his designee. SECTION 6. The City Manager, or his designee, is hereby authorized to transfer the amounts of money for employee benefit and salary adjustments as contained in the 2003-2004 budget to the various departments. SECTION 7. The City Manager, or his designee, shall cause copies of the budget to be filed with the City Secretary and County Clerk of Denton County. SECTION 8. This ordinance shall become effective immediately upon its passage and approval. PASSED AND APPROVED this the > day of 2003. r i EULINE BROCK, MAYOR ATTEST: JENNIFER WALTERS, CITY SECRETARY BY: AP OVED AS TO LEGAL FORM: HERBERT L. PROUTY. CITY ATTORNEY IM S!wwuammmmam. WModV 2Moa 0�0.� PAGE Annual, Prorim of &rvlbfs Mimion 6tatement To be a leader among cities in delivering out4anding quality �ervlce� and products through: • Citizen Involvement, • Innovation and • Efficient Use of Qe8ource8 Front cover photos by: (clockwise from top) Caleb Simpson, Larry Sasser, Sheree Turner, Shannon Drawe Back cover photos by: (clockwise from top) Caleb Simpson, Cyrus Haskell, courtesy of Denton Municipal Electric, Sheree Turner, Cyrus Haskell CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES CITY OF DENTON ANNUAL PROGRAM OF SERVICES 2003 - 04 AS APPROVED BY THE MAYOR AND CITY COUNCIL EULINE BROCK, MAYOR MARK BURROUGHS, MAYOR PRO TEM BOB MONTGOMERY, COUNCILMEMBER RAYMOND REDMON, COUNCILMEMBER PETE KAMP, COUNCILMEMBER JACK THOMSON, COUNCILMEMBER PERRY MCNEILL, COUNCILMEMBER ON SEPTEMBER 2, 2003 MICHAEL A. CONDUFF CITY MANAGER KATHY DUBOSE ASSISTANT CITY MANAGER OF FISCAL & MUNICIPAL SERVICES ANNA MOSQUEDA DIRECTOR OF MANAGEMENT & BUDGET "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PREPARED BY: Chris Rodriguez Budget Manager Antonio Puente Revenue Analyst Sakura Moten-Dedrick Financial Analyst Mary Dickinson Utility Financial Coordinator Nancy Towle Utility Financial Coordinator Robert Heron Utility Financial Manager Lee Ann Bunselmeyer Treasury & Tax Manager Stephen Nesbitt, CPA, CGFM Controller Mike Rodgers, CPA Chief Accountant Kurt Breyfogle Senior Utility Accountant Diane Chang, CPA Harvey Jarvis Senior Grant Accountant Senior Utility Accountant Marlene Rutledge Cody Wood Accountant III Accountant III Denisa Phelps Accountant I Special Thanks to our Reprographics Division for the cover and dividers design, publication of the Annual Program of Services, and Web page design and postings Visit our website at: www.cityofdenton.com ii "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES The Government Finance Officers Association of the United States and Canada (GFOA) presented an award of Distinguished Budget Presentation to the City of Denton, Texas, for its annual budget for the fiscal year beginning October 1, 2002. In order to receive this award, a governmental unit must publish a budget document that meets program criteria as a policy document, as an operations guide, as a financial plan, and as a communications device. iii "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES Contents Mark Burroughs Mayor Pro Tern and Councilmember At -Large Jack Thomson Councilmember 0 District 3 Perry McNeill Councilmember 0 District 4 ELECTED OFFICIALS Euline Brock Mayor Bob Montgomery Councilmember At -Large �rrye s, ., ra 3 c. Pete Kamp Councilmember 0 District 2 Raymond Redmon Councilmember 0 District 1 iv "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES 10 NORTH TEXAS � **., 4S Ml�i►tUTES �LLASIFORT WORTH 'FTROPLFX 30 MlhjJTEs v "Dedicated to Quality Service" 215 E. MCKINNEY DENTON, TEXAS 76201 • (940) 349-8200 • FAX (940) 349-8236 October 1, 2003 HONORABLE MAYOR AND MEMBERS OF THE CITY COUNCIL AND CITIZENS OF DENTON: I am pleased to submit to you the City of Denton Annual Program of Services for fiscal year 2003-04. The attached budget document includes both the operating and capital improvements budgets. It meets all legal requirements and maintains the property tax rate at $0.54815 per $100 valuation for the second consecutive year. As stipulated by the City of Denton charter, the proposed budget was submitted to the City Council on July 31. Council budget workshops were held during the month of August, and citizen input was heard at an August 19 public hearing, with final budget adoption on September 2, 2003. The policy direction provided by the City Council during its goal -setting session, as well as the long- range financial planning session held in February 2003, provided the framework for the development of this budget. The Manager's Message, which starts on page 23, provides a detailed narrative overview of the program of services for fiscal year 2003-04. Sincerely, Michael A. Conduff City Manager Attachment vi "Dedicated to Quality Service" www.cityofdenton.com m Qamml Debt Serviec ml 3ohd CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES 2003-04 TABLE OF CONTENTS READER'S GUIDE BudgetCalendar...................................................................................................................................................... I BudgetFlow Charts..................................................................................................................................................2 MajorBudget Documents.......................................................................................................................................3 TheBudget Process..................................................................................................................................................4 Organizationof the Budget....................................................................................................................................6 Department/Division Program Summaries............................................................................................................6 BudgetaryPolicies....................................................................................................................................................7 BudgetedFunds........................................................................................................................................................7 BudgetBasis...............................................................................................................................................................8 FinancialStructure....................................................................................................................................................9 OrganizationalRelationship....................................................................................................................................9 Budget and Investment Policies...........................................................................................................................10 BudgetGlossary ......................................................................................................................................................16 Manager's Message...............................................................................................................................................23 BUDGET IN BRIEF Budget Resource & Expenditure Summary.........................................................................................................39 Combined Expenditures by Classification..........................................................................................................40 Combined Appropriable Fund Balances............................................................................................................42 CombinedPosition Summary................................................................................................................................44 General Fund Resource & Expenditure Summary.............................................................................................46 General Debt Service Fund Resource & Expenditure Summary .....................................................................48 Estimated Ad Valorem Tax Collections & Distribution.......................................................................................49 Electric Fund Resource & Expenditure Summary ...............................................................................................50 vii "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES Water Fund Resource & Expenditure Summary .................................................................................................52 Water Fund Expenditures by Classification.........................................................................................................53 Wastewater Fund Resource & Expenditure Summary ......................................................................................54 Wastewater Fund Expenditures by Classification..............................................................................................55 Solid Waste Fund Resource & Expenditure Summary.......................................................................................56 Solid Waste Fund Expenditures by Classification...............................................................................................57 Technology Services Fund Resource & Expenditure Summary .......................................................................58 Technology Services Fund Expenditures by Classification...............................................................................59 Materials Management Fund Resource & Expenditure Summary..................................................................60 Motor Pool Fund Resource & Expenditure Summary ........................................................................................61 Fleet Services Fund Resource & Expenditure Summary....................................................................................62 Recreation Fund Resource & Expenditure Summary ........................................................................................63 Tourist & Convention Fund Resource & Expenditure Summary .......................................................................64 Emily Fowler Library Fund Resource & Expenditure Summary ..........................................................................65 Police Confiscation Fund Resource & Expenditure Summary.........................................................................66 GENERAL FUND City Boards & Commissions Chart........................................................................................................................67 General Fund Resource Summary .......................................................................................................................68 MajorRevenue Summary......................................................................................................................................73 ExpenditureSummary ............................................................................................................................................76 Expendituresby Classification...............................................................................................................................78 PositionSummary by Division................................................................................................................................80 viii "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES General Government Services General Government Summaryby Category..........................................................................................................................84 Summaryby Division..............................................................................................................................85 CityManager's Office...........................................................................................................................86 PublicInformation Office......................................................................................................................88 CableTelevision......................................................................................................................................90 InternalAudit.........................................................................................................................................................92 Economic Development Services Economic Development Summaryby Category..........................................................................................................................94 Summaryby Division..............................................................................................................................95 EconomicDevelopment.......................................................................................................................96 MainStreet...............................................................................................................................................98 Legal......................................................................................................................................................................100 MunicipalJudge................................................................................................................................................102 Public Safety & Transportation Operations Police.........................................................................................................................................................106 AnimalServices.............................................................................................................................................108 CodeEnforcement......................................................................................................................................110 Fire Summaryby Category........................................................................................................................1 12 Summaryby Division............................................................................................................................1 13 FireAdministration................................................................................................................................1 14 FireOperations......................................................................................................................................116 FirePrevention.......................................................................................................................................1 18 Emergency Medical Services.............................................................................................................120 ix "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PublicTransportation....................................................................................................................................122 Airport.............................................................................................................................................................124 Engineering..........................................................................................................................................................126 Development Services Planning..........................................................................................................................................................128 BuildingInspections......................................................................................................................................130 FacilitiesManagement....................................................................................................................................132 Traffic & Street Operations Summaryby Category........................................................................................................................136 Summaryby Division............................................................................................................................137 TrafficOperations.................................................................................................................................138 Streets.....................................................................................................................................................140 StreetLighting........................................................................................................................................142 Parks & Recreation Services Parks & Recreation Summaryby Category........................................................................................................................144 Summaryby Division............................................................................................................................145 ParkAdministration...............................................................................................................................146 LeisureServices.....................................................................................................................................148 ParkMaintenance................................................................................................................................150 KeepDenton Beautiful........................................................................................................................152 Fiscal & Municipal Services Finance Summaryby Category........................................................................................................................156 Summaryby Division............................................................................................................................157 FinanceAdministration........................................................................................................................158 Treasury..................................................................................................................................................160 Tax...........................................................................................................................................................162 MunicipalCourt....................................................................................................................................164 RiskManagement................................................................................................................................166 x "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES Accounting............................................................................................................................................168 Budget....................................................................................................................................................170 Library Services Library Summaryby Category........................................................................................................................172 Summaryby Division............................................................................................................................173 Administration.......................................................................................................................................174 CirculationServices..............................................................................................................................176 TechnicalServices................................................................................................................................178 AdultServices........................................................................................................................................180 YouthServices.......................................................................................................................................182 SouthBranch Library ............................................................................................................................184 HumanResources..............................................................................................................................................186 Non -Departmental Contributions to Agencies (015M).............................................................................................................188 Miscellaneous Expenses (020M).................................................................................................................189 GENERAL DEBT SERVICE FUND DebtManagement Summary ............................................................................................................................191 Resource & Expenditure Summary .....................................................................................................................194 Estimated Ad Valorem Tax Collections & Distribution.....................................................................................195 GeneralLong -Term Debt.....................................................................................................................................196 ELECTRIC UTILITIES Resource & Expenditure Summary .....................................................................................................................201 A "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES WATER UTILITIES Resource & Expenditure Summary .....................................................................................................................203 Expenditures by Classification.............................................................................................................................205 WaterAdministration....................................................................................................................................206 WaterProduction..........................................................................................................................................208 WaterDistribution..........................................................................................................................................210 WaterMetering.............................................................................................................................................212 WaterLaboratory .........................................................................................................................................214 UtilitiesAdministration...................................................................................................................................216 CustomerService..........................................................................................................................................218 Safety& Training...........................................................................................................................................220 WaterMiscellaneous....................................................................................................................................222 Principal & Interest Requirements..............................................................................................................224 WASTEWATER UTILITIES Resource & Expenditure Summary .....................................................................................................................227 Expenditures by Classification.............................................................................................................................229 Wastewater Administration.........................................................................................................................230 WaterReclamation......................................................................................................................................232 WastewaterCollection................................................................................................................................234 BeneficialReuse............................................................................................................................................236 WastewaterLaboratory...............................................................................................................................238 IndustrialPretreatment.................................................................................................................................240 Drainage........................................................................................................................................................242 WatershedProtection..................................................................................................................................244 DrainageMiscellaneous..............................................................................................................................246 Wastewater Miscellaneous.........................................................................................................................247 Principal & Interest Requirements..............................................................................................................248 xii "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES SOLID WASTE FUND Resource & Expenditure Summary .....................................................................................................................251 Expenditures by Classification.............................................................................................................................253 SolidWaste Administration..........................................................................................................................254 Solid Waste Residential Collection.............................................................................................................256 Solid Waste Commercial Collection..........................................................................................................258 SolidWaste Landfill.......................................................................................................................................260 SolidWaste Recycling..................................................................................................................................262 Solid Waste Customer Relations.................................................................................................................264 Miscellaneous................................................................................................................................................266 Principal & Interest Requirements..............................................................................................................267 TECHNOLOGY SERVICES FUND Resource & Expenditure Summary .....................................................................................................................271 Expenditures by Classification.............................................................................................................................273 Administration...............................................................................................................................................274 Telecommunications....................................................................................................................................276 Geographic Information System................................................................................................................278 ApplicationsDevelopment.........................................................................................................................280 UserSupport...................................................................................................................................................282 PublicSafety/Projects..................................................................................................................................284 Reprographics...............................................................................................................................................286 Wide -Area Networking................................................................................................................................288 MATERIALS MANAGEMENT FUND ProgramDescription.............................................................................................................................................289 Resource & Expenditure Summary .....................................................................................................................290 xiii "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES MOTOR POOL FUND ProgramDescription.............................................................................................................................................293 Resource & Expenditure Summary .....................................................................................................................294 FLEET SERVICES FUND Resource & Expenditure Summary .....................................................................................................................297 Expenditures by Classification.............................................................................................................................299 VehicleMaintenance..................................................................................................................................300 Fuel.................................................................................................................................................................. 302 RECREATION FUND ProgramDescription.............................................................................................................................................305 Resource & Expenditure Summary .....................................................................................................................306 MISCELLANEOUS INFORMATION GrantSummary.....................................................................................................................................................310 Tourist& Convention Fund...................................................................................................................................312 EmilyFowler Library Fund.....................................................................................................................................314 PoliceConfiscation Fund.....................................................................................................................................315 STATISTICAL INFORMATION Profileof Denton...................................................................................................................................................318 Miscellaneous Statistical Data............................................................................................................................320 Certified Taxable Assessed Values.....................................................................................................................321 New Value Added to the Tax Roll......................................................................................................................322 CertifiedProperty Value......................................................................................................................................323 Sales and Property Tax History ............................................................................................................................324 Assessed & Estimated Actual Value of Taxable Property...............................................................................325 MajorEmployers....................................................................................................................................................326 PopulationTrend Analysis....................................................................................................................................327 xiv "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES CAPITAL IMPROVEMENT PROGRAM Capital Improvement Program..........................................................................................................................330 CapitalBudgeting Calendar..............................................................................................................................331 General Government Capital Improvement Program...................................................................................332 Utilities Capital Improvement Program.............................................................................................................338 xv "Dedicated to Quality Service" Courthouse on the CITY OF DENTON ORGANIZATIONAL CHART F---Citizens City Council Boards & Commissions City Attorney Municipal Judge City Manager Internal Audit & Operation Analysis Director of Management & Public Information Services City Manager's Office Public Information Office Cable Television Reprographics Economic Development / Main Street Assistant City Manager Fiscal Operations Management & Budget Library Human Resources Technology Services Materials Management Fleet Services Motor Pool Assistant City Manager Electric Operations Water Operations Wastewater Operations Drainage Operations Solid Waste Operations Traffic Operations Streets Street Lighting Parks & Recreation Assistant City Manager Police Department / Animal Services Code Enforcement Fire Department Public Transportation Airport Planning Building Inspections Facilities Management Engineering CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES 2003-04 BUDGET CALENDAR February 11 Budget workshop. February 28 Utility Budget kick-off — Operating and Capital Improvement Program (CIP). March 21 Utility budgets due. (Operating and CIP) March 26 General Fund Budget kick-off — Operating and Capital Improvement Program April 25 Departmental budgets due to Budget Office (Operating and CIP). May 5 Public Utility Board reviews Utility budgets & CIP. May 19 Public Utility Board reviews Utility budgets & CIP. June 2 Public Utility Board reviews Utility budgets & CIP. June 16 Public Utility Board approves Utility budgets & CIP. July 23 Planning & Zoning Commission recommendation on General Fund CIP. July 25 Certified appraisal roll from Denton Central Appraisal District. July 31 Proposed budget and CIP submitted to City Council and placed on file with the City Secretary. August 1 Reading File — Submission of certified appraisal roll. Submission of ad valorem effective and rollback tax rates to City Council. Submission of certified ad valorem collection rate to City Council. August 7 City Council budget workshop. August 19 Public hearing on budget. Hotel Occupancy Tax Committee presents recommended budget to City Council. September 2 City Council adopts budget. City Council adopts first year of Capital Improvement Program. City Council approves tax rates. City Council approves the 2003 tax roll. City Council approves Hotel Occupancy Tax Recipient contracts. 1 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES READER'S GUIDE TO THE 2003-04 ANNUAL PROGRAM OF SERVICES (OPERATING BUDGET) The Reader's Guide provides an overview of the City of Denton's budget process and budget documents. The City of Denton has prepared a budget designed to meet the highest standards of performance in municipal budgeting. This document provides a summary of all budgeted funds, including both revenue and expenditure summaries. Major budget documents, the budget process, and organization of the budget itself are described below. MAJOR BUDGET DOCUMENTS The City of Denton's budget process includes the production of five key documents. It is important to understand the timing and purpose of these documents in order to fully understand the process itself. 1. The City Council Budget Priorities Workshop - February This workshop is used as a policy guide for staff as expressed by City Council for use in budget development. This ensures that priorities of City Council members are noted. The results of this workshop are contained in the Manager's Message section. 2. The Budget Instruction Manual - February/Early March Prior to budget development and training of departmental support staff, the Budget Instruction Manual is drafted and completed in early March. This document serves as a development guide and includes sections on annual budget highlights and specific development instructions, as well as appendices with rate calculations, format examples, and supplemental forms. 3. The Manager's Message - Late July The Manager's Message is submitted to City Council in late July as a part of the proposed budget. This report summarizes and identifies key issues with regard to revenues and expenditures for the coming year. 4. The Proposed Budget - Late July Pursuant to City Charter, the proposed budget is required to be submitted to City Council in late July or "at least sixty (60) days before the end of each fiscal year." This document represents a balanced version of departmental budget requests versus projected revenues. The proposed budget is a product of policy as expressed by the City Council and is prepared by the City Manager and the Department of Fiscal and Municipal Services. 5. The Adopted Budget - Late August/September The adopted budget represents a modified version of the proposed budget after public hearings and City Council review in August/September. Any changes deemed necessary by City Council to funding levels or revenue projections are reflected in the adopted budget. Revisions may also be made to reflect any updates to budget information. 3 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES READER'S GUIDE (continued) THE BUDGET PROCESS The City of Denton uses a program -oriented budgeting process. Each budgeting unit or division is given a target or "baseline" funding level based upon the previous year's funding level. With a few exceptions, no fixed assets, personal services, or one-time packages are included in baseline funding. Any funding request that represents new expenditures and programs, or that is in excess of baseline funding, must be submitted as a separate request or "package." These packages may be either a new or restoration request for resources, depending upon the budgeting unit's funding target. 1. Budget Training for Support Staff/Budget Guideline Review February is the time when existing budget guidelines, procedures, and forms are reviewed. Changes may be made to the budget process in order to make budget development more efficient and address format requests from staff and City Council. Preliminary budget training for managers is available prior to budget kickoff. This training is offered for City departmental staff responsible for budget development. During preliminary training, staff is informed of budgeting concepts and the budget process, as well as given a quick introduction to the City's budget forms. During budget kickoff, managers receive the budget manual so that they may have specific instructions and a review of any changes to the budget process. 2. City Council Issue Development Early in the budget process, the City Council has a workshop to establish their priorities for the upcoming budget year. City Council responses and feedback from the workshop are incorporated and considered during the Assistant City Managers' and Fiscal and Municipal Services' development of the proposed budget. Major issues are fully addressed in the Manager's Message. 3. Revenue Projection The budget revenue projection for the new fiscal year begins mid -year of the current fiscal year. This projection is made by Fiscal and Municipal Services staff with the help of department directors and division managers. Projections are based upon consultations with state and local agencies, trend analysis, anticipated changes in the local and regional economy, and discussions with directly associated staff members. Although beginning earlier, the budget revenue analysis continues with departmental budget development and extends until the budget is adopted based upon the receipt of any new information. 4. Proposed Budget Development During budget development at the division and department level, Budget Office staff work with division/department managers to analyze requests, provide advice, and lend assistance. Budget requests are based upon a baseline funding level, and any additional funding is made in the form of supplemental requests. 4 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES READER'S GUIDE (continued) 5. Proposed Budget Analysis/Compilation Once division and departmental budget requests are completed, the Budget Office reviews and compiles a preliminary draft of departmental budgets to present to the City Manager. During the staff budget hearing, each City department presents its budget and answers questions from the Assistant City Managers and Fiscal and Municipal Services. Funding requests and target levels are reviewed and discussed. Given revenue projections and baseline funding requirements, budget packages or supplemental requests are proposed for funding according to necessity and City Council priority. A total recommended funding level is determined from both baseline and proposed supplemental packages. At this time, the funding level is weighed against available resources. A tax rate increase may or may not be recommended depending upon City Council program priorities and issues previously expressed in the budget process. 6. City Council Budget Study The Manager's Message is compiled as soon as possible after the Assistant City Managers complete discussions and determine recommendations for the proposed budget. This report highlights and summarizes funding requirements, major changes in programs, and alternatives for funding. A budget work session is held with the City Council to review and discuss the proposed budget. Department directors present funding requests. Discussions and study may follow at subsequent work sessions up until budget adoption. 7. Public Hearing/Budget Adoption A public hearing on the budget and tax rate is held in late August prior to final budget consideration. At the public hearing, citizens may make formal comments either for or against the proposed budget. The public also has the opportunity to attend City Council budget work sessions occurring in August and early September. Budget adoption occurs in early September after City Council deliberations and the public hearing. City Council may take action to modify the proposed budget. The City Council also adopts a tax rate to support adopted funding levels. Pursuant to City Charter, the proposed budget as submitted by the City Manager becomes the adopted budget if no action is taken before the end of the fiscal year. 8. Compilation of Adopted Budget/Budget Maintenance An adopted budget is compiled and published during the first months of the new fiscal year. The adopted budget in the form of an amended proposed budget is available for public inspection in late September. Ledger accounts are prepared for the new fiscal year prior to October 1. Budget maintenance is a year-round activity of division/department directors and Budget Office staff. In addition to spending controls such as budget holds and position control review, any unbudgeted expenses in the fixed asset appropriation unit require authorization via a budget transfer. Other spending control mechanisms include monthly review of expenditures by the Budget Office. 5 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES READER'S GUIDE (continued) At both six and nine months into the fiscal year, departments make revenue and expenditure estimates. Finally, program goals, objectives, and measures are evaluated during budget development to determine effectiveness of program activities and levels of appropriate funding for subsequent years. ORGANIZATION OF THE BUDGET Included in the Budget in Brief section is a schedule entitled "Projected Appropriable Fund Balances." This schedule provides the projected appropriable fund balances anticipated at the end of fiscal year 2002-03 based on the estimated revenue and expenditure figures in the budget as of the time of the proposed budget presentation. The 2003-04 fiscal year-end fund balance is based on proposed 2003-04 revenue and expenditures. This information will be most helpful in determining whether fund balances are too high or too low with regard to standards set forth by the bond rating agencies. The General Fund Revenue Summary in the Budget in Brief section describes the major revenue categories for the City of Denton, as well as the various individual sources of those revenues. DEPARTMENT/DIVISION PROGRAM SUMMARIES Each division within a department is described by narrative information displayed on pages facing resource and expenditure information in order to give the City Council a well-rounded presentation of each division. Program summaries include the following information. Program Description -This section outlines the function and responsibilities performed by the division. It is provided to enable the reader to understand the program elements included in each particular division. Major Division Goals - Goals describe the purpose or benefit the division/department plans to provide to the community and/or organizations it serves. Goals identify the end result the division/department desires to achieve with its activities, but goals are often ongoing and may not be achieved in one year. Major Division Objectives - Objectives are quantifiable steps toward accomplishing stated goals. They should have a specific time frame or measurable achievement. Objectives should be able to be reached or completed within the current fiscal year. Objective statements are not required for every activity performed, but should focus on the major steps necessary for achieving established goals. Workload Measures - Workload measures reflect major activities of the division/department. They indicate the amount of work that has been done in the past and projected workload levels for the current and next years. Workload measures should be able to be tracked with a reasonable amount of time and effort. Productivity Measures - Productivity measures should reflect how well a program is performing its activities to meet the needs of the public and the organization. They should measure productivity, effectiveness, efficiency or the impact of a service provided. While activity measures indicate "how much" activity the division/department is performing, productivity measures identify "how well' the division/department is performing. 6 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES READER'S GUIDE (continued) Resources - The summary of resources highlights fees and revenues which are generated as a result of division activities. In many divisions, a change in level of activity will have an impact on associated revenues. This section highlights that relationship. Expenditures -The summary of expenditures shows the category of expenses for each of the division's programs as compared from year to year. If the reader desires to know the kind of expenses which appear in each category, the Chart of Accounts is provided in a latter part of this introduction. Personnel Summary -The personnel summary section shows the positions or personnel resources budgeted to carry out services. Personnel are budgeted in full-time equivalents (FTEs). One full-time equivalent is the same as one full-time position, which is equal to 2,080 hours worked per year. Major Budget Changes - The summary of major budget changes identifies significant changes in funding levels and organizational alignment. This section also details major new programs and items proposed for funding. BUDGETARY POLICIES The City of Denton has developed administrative policies which govern the formulation and administration of the annual budget. These administrative policies are incorporated within the City's Administrative Policies and Procedures Manual. BUDGETED FUNDS The City of Denton's budget consists of various funds. A fund can be defined as a self-contained entity for control, fiscal accounting, and reporting purposes. Each fund represents a specific function and maintains individual objectives. The City of Denton's budget includes the following funds: General Fund -The General Fund contains the control and fiscal accounting for the City's general service operations such as public safety, libraries, parks, etc. The General Fund's two major revenue sources are the sales and ad valorem taxes. Debt Service Fund - The Debt Service Fund is used to record and control the accumulation of resources for payment of general long-term debt principal and interest. The City issues debt to acquire or construct capital assets such as roads or parks for the general benefit of Denton citizens. Resources include an applicable portion of the ad valorem tax levy and related interest income usable from debt service. Special Revenue Funds - Special Revenue Funds are used to account for the receipt of specific revenue sources that are restricted for expenditures for a specified purpose. Included in the special revenue funds are: the Recreation Fund, the Emily Fowler Library Fund, the Police Confiscation Fund, and the Tourist and Convention Fund. The Recreation Fund is used to account for the Parks and Recreation programs, such as children's programs and recreation center programs, that are self-supporting. The Recreation Fund also includes the new Aquatic Center, which is a joint project between the Denton Independent School District and the City of Denton. It consists of an outdoor water park and an indoor natatorium. The Emily Fowler Library Fund is used to account for revenue generated from library fines assessed for late return of library materials, memorials, and 7 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES READER'S GUIDE (continued) donations that are restricted to the Library. The Police Confiscation Fund is used to account for the receipt and expenditure of confiscated contraband seized by the City's Police Department. Finally, the City collects a 7% hotel occupancy tax on the rental of hotel rooms in the city. This revenue, which is accounted for in the Tourist and Convention Fund, must be used to promote tourism and the hotel and convention industry. The City allocates hotel occupancy tax receipts to various organizations that promote tourism in the city. Enterprise Funds - Enterprise funds are used to account for governmental activities that are similar to those found in private businesses. The City budget includes Electric, Water, Wastewater, and Solid Waste Enterprise Funds. Each fund contains the controls and fiscal accounting for the services denoted in the title of each fund. The major revenue source for these enterprise funds is the rate revenue generated from the customers who receive the services provided. Internal Service Funds - Internal service funds are used to account for the financing of goods or services provided by one department to another department within the same government organization. Financing is based on reimbursement of actual costs. Included in the internal service funds are: Fleet Services, Motor Pool, Technology Services, and Materials Management. The Fleet Services Fund accounts for the maintenance and repair of the City's vehicle and equipment fleet, while the purchase and replacement of equipment and vehicles for the City's fleet is accounted for in the Motor Pool Fund. Computer services such as programming, support, training, and maintenance of the City's computer resources and telephone maintenance services are accounted for in the Technology Services Fund. The operations of the City's Warehouse, which maintains an inventory of materials and supplies used by City departments, is accounted for in the Materials Management Fund. Each internal service fund listed above is funded through payments from various City departments for the actual services received from the specific fund. BUDGET BASIS The budget for the General, Special Revenue, Debt Service, and Capital Improvement Program (CIP) Funds are prepared on the modified accrual basis of accounting. Under this basis of accounting, revenues are recognized when they become both "measurable" and "available" to finance expenditures of the current period. Expenditures are recognized when the related fund liability is incurred, except for (1) inventories of material and supplies which may be considered expenditures either when purchased or when used; (2) prepaid insurance and similar items which need not be reported; (3) accumulated unpaid vacation, sick pay, and other employee benefit amounts which need not be recognized in the current period; (4) interest on special assessment indebtedness which may be recorded when due rather than accrued, if approximately offset by interest earnings on special assessment levies; and (5) principal and interest on long-term debts which are generally recognized when due. Budgets for the Enterprise and Internal Service Funds are prepared on the full accrual basis of accounting under which transactions are recognized when they occur regardless of timing or related cash flows. 8 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FINANCIAL STRUCTURE READER'S GUIDE (continued) The financial structure of the budget is organized by funds. The two types of funds utilized in this budget are Governmental and Proprietary. The specific funds which make up the Governmental Fund type are: General Fund, Recreation Fund, General Debt Service Fund, Tourist and Convention Fund, Police Confiscation Fund, and Emily Fowler Library Fund. The Proprietary Fund types, on the other hand, are made up of the Electric Fund, Water Fund, Wastewater Fund, Solid Waste Fund, Materials Management Fund, Fleet Services Fund, Motor Pool Fund, and Technology Services Fund. Each of the above -mentioned funds operates separately and independently from one another; therefore, they are budgeted separately and include separate financial statements. A fund is generally defined as a fiscal and accounting entity which has its own self -balancing set of accounts recording cash and other financial resources, as well as any liabilities or residual equities or balances. Normally, funds are segregated for the purpose of carrying on specific activities or attaining certain objectives in accordance with special regulations, restrictions, or limitations. However, when appropriate, funds are made up of departments. ORGANIZATIONAL RELATIONSHIPS A department is a major administrative segment of the City which indicates overall management responsibility for an operation or a group of related operations within a functional area (e.g., Police Department, Fire Department, Parks and Recreation Department). The smallest organizational unit budgeted is the division. The division indicates responsibility for one functional area, and in many cases these functional areas are put together to demonstrate a broader responsibility. When this is done, the divisions are combined to make up a department. For example, the Fire Department is comprised of Fire Administration, Fire Operations, Fire Prevention, and Emergency Medical Services. 9 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES BUDGET AND INVESTMENT POLICIES BUDGET ADMINISTRATION AND DEVELOPMENT Budget Period A. Establishment of Fiscal Year. The City of Denton's fiscal year shall begin on October 1 and end on September 30. Term of Appropriations. "All appropriations that have not been expended or lawfully encumbered shall lapse at the end of the budget year" (Charter Section 8.06). The City shall not increase appropriations for prior year encumbrances. The City shall appropriate for current year expenditures only. II. Budget Development A. Determining Council Priorities. "The budget shall provide a complete financial plan for the fiscal year, and the budget shall be prepared on the basis of policy priorities defined by the Council for the City Manager at least one hundred twenty (120) days before the end of the fiscal year." (Charter Section 8.03) B. Budget Prepared from Departmental Requests. The City of Denton departments shall prepare budgetary decision packages in a manner directed by the City Manager. Department directors shall indicate funding priorities. C. Deadline for Budget Submission. "At least sixty (60) days before the end of each fiscal year, the City Manager shall submit to the Council a proposed budget for the ensuing fiscal year." (Charter Section 8.03) D. Public Hearing on Budget. "The Council shall hold a public hearing on the proposed budget. Any taxpayer of the municipality may attend and may participate in the hearing, which shall be set for a date after the 15th day after the date the proposed budget is filed with the City Secretary but before the date the City Council makes its tax levy. The Council shall provide for public notice of the date, time, and location of the hearing. In addition to this notice, the City Council shall publish notice before the public hearing related to the budget in at least one newspaper of general circulation in Denton County. This notice shall be published not earlier than the thirtieth or later than the tenth day before the date of the public hearing. The City Council shall provide such other notice as may be required by state and all other applicable law. The City Council may make such changes in the budget that it considers warranted by the law or by the best interests of the municipal taxpayers and may increase or decrease the items of the budget provided the total proposed expenditures shall not exceed the total anticipated revenue." (Charter Section 8.04) E. Truth in Taxation. Budget development procedures will be in conformance with the State law outlined in the Truth in Taxation process. In the event of a tax increase, notices will be provided and a public hearing held in conformance to this State law. F. Adoption of Budget. "The budget shall be finally adopted by the favorable votes of at least a majority of all members of the Council after the conclusion of the public hearing. Should the Council take no final action at the conclusion of the public hearing and before the end of the fiscal year, the budget as submitted by the City Manager shall be deemed to have been finally adopted by the Council." (Charter Section 8.05) 10 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES BUDGET AND INVESTMENT POLICIES (continued) G. Budget, a Public Record. The budget, budget message, and all supporting schedules shall be a public record in the office of the City Secretary open to public inspection. The City Manager shall prepare sufficient copies of the budget and budget message for distribution to interested persons. III. Budget Administration A. Balanced Budget Required. The City of Denton will develop balanced budgets in which current resources (current revenues plus fund balance) will equal or exceed current expenditures. The City will avoid budgetary procedures that balance the budget at the expense of meeting future years' expenses, such as: postponing expenditures, accruing future years' revenues, or rolling over short-term debt. The budget will provide for adequate maintenance and replacement of capital plant and equipment. Funding of Current Expenditures with Current Revenues. The budget will assure that current expenditures are funded with current revenues. Current operating expenses will not be capitalized or funded through the use of long-term debt. C. Use of Non -Recurring Resources. The City of Denton will use non -recurring resources to fund non -recurring expenditures. D. Performance Measures and Productivity Indicators. An annual budget where possible will utilize performance measures and productivity indicators. E. Departmental Budget Reporting. Regular monthly reporting on budgetary status will be provided by departments. The reporting will be structured to provide projected balances for the end of the year. F. Return on Investment. The Utilities shall transfer to the General Fund a return on investment based upon net Fixed Assets for the Utility System. The maximum amount to be transferred will not exceed six percent (6%) of equity in the Electric and Water/Wastewater Utility. Equity is assets net of accumulated depreciation, less the book value of any contributed capital. IV. Revenue Policies A. Revenue Goal. The City will try to maintain a diversified and stable revenue system to shelter it from short -run fluctuations in any one revenue source. B. Development of Revenue Proiection. The City will estimate its annual revenues using an objective analytical process. The City will project revenues for the next two years and five years; and these projections will be updated annually. Each existing and potential revenue source will be examined annually. C. User Charges and Fees Required. User charges and fees will be established at a level related to the cost of providing the services. The City will recalculate a full cost of activities supported by user fees to identify the impact of inflation and other cost increases. The City will automatically revise user fees when necessary to adjust for the effects of inflation, program changes, and policy changes. 11 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES BUDGET AND INVESTMENT POLICIES (continued) For Enterprise Funds, the City shall establish user fees and charges that fully support the total direct and indirect cost of the activity. Indirect costs include the cost of administration borne by other operating funds. For programs within the General Fund, the City shall establish and maintain fees for those cost activities to be supported by the user. For each supported activity, the City shall establish the level of support necessary. The fees shall be reviewed annually and adjusted when necessary to maintain the proper level. D. Tax Collection. The City will follow an aggressive policy of collecting property tax revenues. The annual level of uncollected property taxes will generally not exceed four percent (4%). E. Tax Assessment. The City will monitor the appraisal procedures of the Denton Central Appraisal District and provide necessary input to assure that sound appraisal procedures are maintained. Property will be assessed at one hundred percent (100%) of full market value. V. Reserve Policies A. Undesignated Reserve Fund Balance. The City will establish a budgeted reserve to provide for unanticipated expenditures of a nonrecurring nature, or to meet unexpected increases in service delivery costs. This reserve will be maintained at thirteen (13) percent of the General Operating Fund. End of year fund balances will be sufficient to provide working capital for the various funds that will assure a positive cash balance at all times during the year; and/or the fund balances will provide for thirty (30) to forty-five (45) days' working capital. VI. Budget Amendment and Modification A. Transfer of Appropriations. "At any time during the fiscal year, the City Manager may transfer any part of the unencumbered appropriation balance or the entire balance thereof between programs or general classifications of expenditures within an office, department, agency, or organizational unit. At any time during the fiscal year, at the request of the City Manager, the Council may by resolution transfer any part of the unencumbered appropriation balance or the entire balance thereof from one office, department, agency, or organizational unit to another." (Charter Section 8.07) Amending the Budget. "In case of grave public necessity, emergency expenditures to meet unusual and unforeseen conditions, which could not by diligent thought and attention have been included in the original budget, may be authorized by the affirmative vote of at least five (5) of the members of the Council as an amendment to the original budget. In every case where such amendment is made, a copy of the ordinance adopting the amendment shall be filed with the City Secretary, published in the next issue of the official newspaper of the City, and attached to the budget originally adopted." (Charter Section 8.08) C. Authority to Reduce Appropriations. The City Manager may at any time reduce appropriations for a department, office, or agency. 12 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES BUDGET AND INVESTMENT POLICIES (continued) D. Funds Requiring Appropriations Established by Ordinance. In accordance with generally accepted accounting practices, an appropriations ordinance shall create appropriations for Government Funds. These funds include the General Fund. The remaining funds shall have budgets prepared and submitted to the City Council for approval. VII. Investment Policy A. Investment Obiective and Strategy. It is the policy of the "City" that, giving due regard to the safety and risk of investment, all available funds shall be invested in conformance with State and Federal Regulations, applicable Bond Resolution requirements, adopted Investment Policy and adopted Investment Strategy. In accordance with the Public Funds Investment Act, the following prioritized objectives (in order of importance in accordance with Section 2256.005(d) of the Act) apply for each of the City's investment strategies: Suitability - Understanding the suitability of the investment to the financial requirements of the City. Any investment eligible in the Investment Policy is suitable for all City funds. 2. Safety - Preservation and safety of principal. All investments shall be of high quality securities with no perceived default risk. Market price fluctuations will however occur, by managing the weighted average days to maturity for each fund type as specified. 3. Liquidity - To enable the City to meet operating requirements that might be reasonably anticipated, the City's investment portfolio will remain sufficiently liquid. Liquidity shall be achieved by matching investment maturities with forecasted cash flow requirements and by investing in securities with active secondary markets. Short- term investment pools and money market mutual funds provide daily liquidity and may be utilized as a competitive yield alternative to fixed maturity investments. 4. Marketability - Securities with active and efficient secondary markets are necessary in the event of an unanticipated cash requirement. Historical market "spreads" between the bid and offer prices of a particular security -type of less than a quarter of a percentage point shall define an efficient secondary market. Diversification - Investment maturities shall be staggered throughout the budget cycle to provide cash flow based on the anticipated needs of the City. Diversifying the appropriate maturity structure will reduce market cycle risk. Yield -Attaining a competitive market yield for comparable security -types and portfolio restrictions are the desired objective. The yield of an equally weighted, rolling six-month treasury bill portfolio shall be the minimum yield objective or "benchmark". A secondary objective will be to obtain a yield equal to or in excess of a local government investment pool, money market mutual fund or average Federal Reserve discount rate. 13 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES BUDGET AND INVESTMENT POLICIES (continued) The first measure of success in this area will be the attainment of enough income to offset inflationary increases. Even though steps will be taken to obtain this goal, the City's staff shall constantly be cognizant of the standard of care and the investment objectives pursuant to the provisions of the amended Act, Section 2256.006(a). The Director of Fiscal Operations shall avoid any transactions that might impair public confidence in the City's ability to govern effectively. The governing body recognizes that in diversifying the portfolio, occasional measured losses due to market volatility are inevitable, and must be considered within the context of the overall portfolio's investment return, provided that adequate diversification has been implemented. The prudence of the investment decision shall be measured in accordance with the tests set forth in Section 2256.006(b) of the Act. B. Investment Strategy for Specific Fund Groups. Each major fund type has varying cash flow requirements and liquidity needs. Therefore specific strategies shall be implemented considering the fund's unique requirements and the following shall be considered separate investment strategies for each of the funds mentioned below. The City's funds shall be analyzed and invested according to the following major fund types: Operating Funds -Investment strategies for operating funds and commingled pools containing operating funds have as their primary objective to assure that anticipated cash flows are matched with adequate investment liquidity. The secondary objective is to structure a portfolio, which will minimize volatility during economic cycles. This may be accomplished by purchasing high quality, short-term securities, which will compliment each other in a laddered maturity structure. A dollar weighted average maturity of 365 days or less will be maintained and calculated by using the stated final maturity date of each security. Debt Service Funds - Investment strategies for debt service funds shall have as the primary objective the assurance of investment liquidity adequate to cover the debt service obligation on the required payment date. Securities purchased shall not have a stated final maturity date which exceeds the debt service payment date. A dollar weighted average maturity of 550 days or less will be maintained and calculated by using the stated final maturity date of each security. 3. Debt Service Reserve Funds - Investment strategies for debt service reserve emergency and contingency funds shall have as the primary objective the ability to generate a dependable revenue stream to the appropriate fund from securities with a low degree of volatility. Securities should be of high quality and, except as may be required by the bond ordinance specific to an individual issue, of short to intermediate -term maturities with stated final maturities not exceeding five (5) years. Volatility shall be further controlled through the purchase of securities carrying the highest coupon available, within the desired maturity and quality range, without paying a premium, if at all possible. Such securities will tend to hold their value during economic cycles. 4. Construction and Special Purpose Funds - Investment strategies for construction projects or special purpose fund portfolios will have as their primary objective to assure that anticipated cash flows are matched with adequate investment liquidity. These portfolios should include at least 10% in highly liquid securities to allow for 14 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES BUDGET AND INVESTMENT POLICIES (continued) flexibility and unanticipated project outlays. The stated final maturity dates of securities held should not exceed the estimated project completion date. A dollar weighted average maturity of 365 days or less will be maintained and calculated by using the stated final maturity of each security. 5. Market prices for all public fund investments will be obtained and monitored through the use of Interactive Data Inc., an on-line data service or a similar qualified successor agency. 15 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES BUDGET GLOSSARY The Annual Program of Services contains specialized and technical terminology that is unique to public finance and budgeting. To assist the reader of this document in understanding these terms, a budget glossary has been included in the document. Accrual Basis. The basis of accounting under which transactions are recognized when they occur, regardless of the timing of related cash flows. Accrued Expenses. Expenses incurred but not due until a later date. Administrative Services. Administrative Services charges are allocated to all Enterprise Fund activities (e.g., electric, water/wastewater and solid waste) for indirect management and administrative support given by general fund departments. Administrative Transfer. An interfund transfer designed to recover General Fund expenditures conducted on behalf of Proprietary funds. Ad Valorem Taxes. (Current) All property, real personal, mixed tangible, intangible, annexations, additions, and improvements to property located within the taxing unit's jurisdiction which are subject to taxation on January 1 of the current fiscal year. Each year, by ordinance, the City Council exempts taxes on automobiles and other items from the tax levy. Following the final passage of the appropriations ordinance, City Council sets the tax rate and levy for the fiscal year beginning October 1 and continuing through the following September 30th. Ad Valorem Taxes. (Delinquent) All taxes are due on receipt of bill and are delinquent if not paid before February 1 of the fiscal year in which they are imposed, except when the taxing unit postpones the delinquency date due to late mailing of tax bills. Ad Valorem Taxes. (Penalty and interest) A delinquent tax incurs a penalty of six percent (6%) of the amount of the tax for the first calendar month it is delinquent, plus one percent (1%) for each additional month or portion of the month the tax remains unpaid prior to July 1 of the year in which it becomes delinquent. However, the delinquent tax on July 1 incurs a total penalty of twelve percent (12%) of the amount of the delinquent tax without regard to the number of months the tax has been delinquent. Appropriation. A legal authorization granted by a legislative body to make expenditures and to incur obligations for specific purposes. Appropriation Ordinance. The official enactment by the City Council to establish legal authority for City officials to obligate and expend resources. Assessed Valuation. A value that is established for real or personal property for use as a basis for levying property taxes. (Note: Property values are established by the Denton Central Appraisal District.) Bond. A written promise to pay a sum of money on a specific date at a specified interest rate. The interest payments and the repayment of the principal are detailed in a bond ordinance. The most common types of bonds are general obligation and revenue bonds. These are most frequently used for construction of large capital projects, such as buildings, streets and bridges. Budget. A plan of financial operation embodying an estimate of proposed expenditures for a given period and the proposed means of financing them. Used without any modifier, the term usually indicates a financial plan for a single fiscal year. The term "budget" is used in two senses in 16 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES BUDGET GLOSSARY (continued) practice. Sometimes it designates the financial plan presented to the appropriating body for adoption and sometimes the plan finally approved by that body. It is usually necessary to specify whether the budget under consideration is preliminary and tentative or whether it has been approved by the appropriating body. Budget Adjustments. A legal procedure utilized by the City staff and City Council to revise a budget appropriation. The City of Denton's Charter requires City Council approval through the adoption of a supplemental appropriation ordinance (which specifies both the source of revenue and the appropriate expenditure account) for any inter -departmental or inter -fund adjustments. City staff has the prerogative to adjust expenditures within a departmental budget. Budget Calendar. The schedule of key dates or milestones which the City departments follow in the preparation, adoption, and administration of the budget. Budget Document. The instrument used by the budget -making authority to present a comprehensive financial program to the City Council. Budget Message. The opening section of the budget which provides the City Council and the public with a general summary of the most important aspects of the budget, changes from the current and previous fiscal years, and the views and recommendations of the City Manager. Budgeted Funds. Funds that are planned for certain uses but have not been formally or legally appropriated by the legislative body. The budget document that is submitted for Council approval is composed of budgeted funds. Cash Basis. A basis of accounting under which transactions are recognized only when cash changes hands. Cash Management. The management of cash necessary to pay for government services while investing temporary cash excesses in order to earn interest revenue. Cash management refers to the activities of forecasting the inflows and outflows of cash, mobilizing cash to improve its availability for investment, establishing and maintaining banking relationships, and investing funds in order to achieve the highest interest and return available for temporary cash balances. Cost. (1) The amount of money or other consideration exchanged for property or services. (2) Expense. Cost Accounting. That method of accounting which provides for assembling and recording of all the elements of cost incurred to accomplish a purpose, to carry on an activity or operation, or to complete a unit of work or a specific job. Current Taxes. Taxes that are levied and due within one year. Debt Services. The City's obligation to pay the principal and interest of all bonds and other debt instruments according to a pre -determined payment schedule. Deficit. (1) The excess of the liabilities of a fund over its assets. (2) The excess of expenditures over revenues during an accounting period; or, in the case of proprietary funds, the excess of expense over income during an accounting period. Delinquent Taxes. Taxes that remain unpaid on and after the date on which a penalty for non-payment is attached. 17 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES BUDGET GLOSSARY (continued) Depreciation. The process of estimating and recording the lost usefulness, expired useful life or diminution of service from a fixed asset that cannot or will not be restored by repair and will be replaced. The cost of the fixed asset's lost usefulness is the depreciation or the cost to reserve in order to replace the item at the end of its useful life. Division. An administrative segment of the City which indicates management responsibility for an operation or a group of related activities within a functional area. Divisions are the basic units of the budget upon which departments are composed. Encumbrances. Commitments related to unperformed (executory) contracts for goods or services. Enterprise Fund. A fund established to account for operations (a) that are financed and operated in a manner similar to private business enterprises --where the intent of the governing body is that the costs (expenses, including depreciation) for providing goods or services to the general public on a continuing basis be financed or recovered primarily through user charges; or (b) where the governing body has decided that periodic determination of revenues earned, expenses incurred, and/or net income is appropriate for capital maintenance, public policy, management control, accountability, or other purposes. Examples of Enterprise Funds are those for water, gas, and electric utilities; swimming pools; airports; parking garages; and transit systems. Expenditure. This term refers to the outflow of funds paid or to be paid for an asset obtained or goods and services obtained regardless of when the expense is actually paid. This term applies to all funds. Note: An encumbrance is not an expenditure. An encumbrance reserves funds to be expended. Expenses. Charges incurred (whether paid immediately or unpaid) for operation, maintenance, interest and other charges. Federal Energy Regulatory Commission (FERC). This is the federal commission governing public utilities and licensing. The commission sets the standards and guidelines for accounting and reporting. Fiscal Year. The time period designated by the City signifying the beginning and ending period for recording financial transactions. The City of Denton has specified October 1 to September 30 as its fiscal year. Fixed Assets. Assets of a long-term character which are intended to continue to be held or used, such as land, buildings, improvements other than buildings, machinery and equipment. Franchise Tax. This is a charge paid for the use of City streets and public right of way and is in lieu of all other municipal charges, fees, street rentals, pipe taxes or rentals, easement or other like franchise taxes, inspections, fees, and/or charges of every kind except only Ad Valorem and special assessment taxes for public improvements (e.g., gas, telephone, cable Tv, and banks). Full-time Equivalent (FTE). A unit of measure based on the number of hours that an employee works during the fiscal year. One FTE is equal to 2080 hours. Function. A group of related activities aimed at accomplishing a major service or regulatory program for which a government is responsible. Fund. An accounting entity that has a set of self -balancing accounts and that records all financial transactions for specific activities or government functions. Eight commonly used funds in public accounting are: general fund, special revenue funds, debt service funds, capital project funds, enterprise funds, trust and agency funds, internal service funds, and special assessment funds. 18 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES BUDGET GLOSSARY (continued) Fund Balance. Fund balance is the excess of assets over liabilities and is therefore also known as surplus funds. General Fund. The fund used to account for all financial resources except those required to be accounted for in another fund. General Obligation Bonds. Bonds that finance a variety of public projects such as streets, buildings, and improvements. The repayment of these bonds is usually made from the General Fund, and these bonds are backed by the full faith and credit of the issuing government. Generally Accepted Accounting Principles (GAAP). Uniform minimum standards of and guidelines to financial accounting and reporting. They govern the form and content of the basic financial statements of an entity. They encompass the conventions, rules, and procedures necessary to define accepted accounting practice at a particular time. They include not only broad guidelines of general application, but also detailed practices and procedures. They provide a standard by which to measure financial presentations. Grants. Contributions or gifts of cash or other assets from another government to be used or expended for a specified purpose, activity, or facility. Hotel/Motel Tax. A tax levied upon the cost of occupancy of any room or space furnished by any hotel where such costs of occupancy is at the rate of two dollars ($2.00) or more per day. The law authorizes a room tax of not more than seven percent (7%) of the consideration paid by the occupant of such room to the hotel. Income. A term used in proprietary fund type accounting to represent (1) revenues or (2) the excess of revenues over expenses. Interfund Transfers. Amounts transferred from one fund to another. Internal Service Fund. Funds used to account for the financing of goods or services provided by one department to another department on a cost reimbursement basis (for example, the Office Services Fund and the Equipment Services Fund). Investments. Securities and real estate held for the production of revenues in the form of interest, dividends, rentals, or lease payments. The term does not include fixed assets used in governmental operations. Levy. (Verb) To impose taxes, special assessments, or service charges for the support of governmental activities. (Noun) The total amount of taxes, special assessments, or service charges imposed by a government. Long -Term Debt. Debt with a maturity of more than one year after the date of issuance. Mixed Beverage Tax. A tax imposed on the gross receipts of a Licensee for the sale, preparation, or service of mixed beverages or from the sale of ice or non-alcoholic beverages and consumed on the premises of the permittee. Modified Accrual Basis. The accrual basis of accounting adapted to the governmental fund type spending measurement focus. Under it, revenues are recognized when they become both "measurable " and "available to finance expenditures of the current period." Expenditures are recognized when the related fund liability is incurred except for (1) inventories of materials and supplies which may be considered expenditures either when purchased or when used; (2) 19 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES BUDGET GLOSSARY (continued) prepaid insurance and similar items which need not be reported; (3) accumulated unpaid vacation, sick pay, and other employee benefit amounts which need not be recognized in the current period, but for which larger -than -normal accumulations must be disclosed in the notes to the financial statements; (4) interest on special assessment indebtedness which may be recorded when due rather than accrued, if approximately offset by interest earnings on special assessment levies; and (5) principal and interest on long-term debt which are generally recognized when due. Object Code. Expenditure classification according to the types of items purchased or services obtained; for example, personal services, materials, supplies, and equipment. Operating Budget. Plans of current expenditures and the proposed means of financing them. The annual operating budget (or, in the case of some states governments, the biennial operating budget) is the primary means by which most of the financing acquisition, spending, and service delivery activities of a government are controlled. The use of annual operating budgets is usually required by law. Even where not required by law, however, annual operating budgets are essential to sound financial management and should be adopted by every government. Operating Expenses. Proprietary fund expenses which are directly related to the fund's primary service activities. Operating Grants. Grants which are restricted by the grantor to operating purposes or which may be used for either capital or operating purposes at the discretion of the grantee. Operating Income. The excess of proprietary fund operating revenues over operating expenses. Operating Revenues. Proprietary fund revenues which are directly related to the fund's primary service activities. They consist primarily of user charges for services. Operating Transfers. All interfund transfers other than residual equity transfers. Ordinance. A formal legislative enactment by the governing board of a municipality. If it is not in conflict with any higher form of law, such as a state statute or constitutional provision, it has the full force and effect of law within the boundaries of the municipality to which it applies. The difference between an ordinance and a resolution is that the latter requires less legal formality and has a lower legal status. Ordinarily, the statutes or charter will specify or imply those legislative actions which must be by ordinance and those which may be by resolution. Revenue raising measures, such as the imposition of taxes, special assessments and service charges, universally require ordinances. Other Financing Sources. Governmental fund general long-term debt proceeds, operating transfers out, and material proceeds of fixed asset dispositions. Such amounts are classified separately from revenues. Overlapping Debt. The proportionate share of the debts of local governments located wholly or in part within the limits of the reporting government which must be borne by property within each government. Performance Audits. Examinations intended to assess (1) the economy and efficiency of the audited entity's operations and (2) program effectiveness --the extent to which program objectives are being attained. Performance Measures. Specific quantitative and qualitative measures of work performed as an objective of the department. 20 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES BUDGET GLOSSARY (continued) Productivity Measures. Productivity measures should reflect how well a program is performing its activities to meet the needs of the public and the organization. They should measure productivity, effectiveness, efficiency or the impact of a service provided. While activity measures indicate "how much" activity the division/department is performing, productivity measures identify "how well" the division/department is performing. Program Description. Describes the nature of service delivery provided at this level of funding. It clearly explains how service delivery will be different from the prior budget year. Program Goals. Program goals describe the purpose or benefit the division/department plans to provide to the community and/or organizations it serves. Goals identify the end result the division/department desires to achieve with its activities, but goals are often ongoing and may not be achieved in one year. Program Objectives. Program Objectives are quantifiable steps toward accomplishing stated goals. They should have a specific time frame or measurable achievement. Objectives should be able to be reached or completed within the current fiscal year. Objective statements are not required for every activity performed, but should focus on the major steps necessary for achieving established goals. Property Tax. Property taxes are levied on both real and personal property according to the property's valuation and the tax rate. Reserve. An account to use to indicate that a portion of a fund's balance is legally restricted for a specific purpose and is, therefore, not available for general appropriation. Residual Equity Transfers. Non -recurring or non -routine transfers of equity between funds. Return on Investment. Return on Investment (ROI) involves the transfer of funds from the Utility System Fund to the General Fund on the discretionary basis which shall not be more than six percent (6%) of the net investment. Current ROI is based on 3.5% of rate revenue. The intent of the discretionary transfer is to reimburse the citizenry by contributing revenues to the General Fund, thereby easing the Ad Valorem tax burden. Return on Investment Transfer. An interfund transfer to the General Fund from the Utility System. Revenue Bonds. Bonds whose principal and interest are payable exclusively from earnings of an Enterprise Fund. In addition to a pledge of revenues, such bonds sometimes contain a mortgage on the Enterprise Fund's property. Revenues. (1) Increases in governmental fund type net current assets from other than expenditure refunds and residual equity transfers. Under NCGA Statement 1, general long-term debt proceeds and operating transfers in are classified as "other financing sources" rather than revenues. (2) Increases in proprietary fund type net total assets from other than expense refunds, capital contributions, and residual equity transfers. Under NCGA Statement 1, operating transfers in are classified separately from revenues. Sales Tax. A general "sales tax" is levied on persons and businesses selling merchandise or services in the city limits on a retail basis. The categories for taxation are defined by state law. Monies collected under authorization of this tax is for the use and benefit of the City; however, no city may pledge anticipated revenues from this source to secure the payment of funds or other indebtedness. 21 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES BUDGET GLOSSARY (continued) Shared Revenues. Revenues levied by one government but shared on a pre -determined basis, often in proportion to the amount collected at the local level, with another government or class of governments. Street Cuts. These revenues are derived by the Street Department for the repairing of the street following the construction of various utility companies (e.g., gas, telephone, water and sewer). Tax Rate. The amount of tax stated in terms of a unit of the tax base; for example, $.50 per $100 (one hundred dollars) assessed valuation of taxable property. Tax Rate Limit. The maximum rate at which a government may levy a tax. The limit may apply to taxes raised for a particular purpose, or to taxes imposed for all purposes, and may apply to a single government, to a class of governments, or to all governments operating in a particular area. Overall tax rate limits usually restrict levies for all purposes and of all governments, state and local, having jurisdiction in a given area. Tax Roll. The official list showing the amount of taxes levied against each taxpayer or property. Frequently, the tax roll and the assessment roll are combined, but even in these cases the two can be distinguished. Taxes. Compulsory charges levied by a government for the purpose of financing services performed for the common benefit. This term does not include specific charges made against particular persons or property for current or permanent benefits such as special assessments. Neither does the term include charges for services rendered only to those paying such charges as, for example, sewer service charges. Transfer of Construction Bond Funds. These revenues are payments to the General Fund from the Bond Fund for General Fund labor expenditures on bond -financed projects. Trial Balance. A list of the balances of the accounts in a ledger kept by double entry with the debit and credit balances shown in separate columns. Unencumbered Balance. The amount of an appropriation that is neither expended nor encumbered. It is essentially the amount of money still available for future purchases. Workload Measures. Workload measures reflect major activities of the division/department. They indicate the amount of work that has been done in the past and projected workload levels for the current and next year. Workload measures should be able to be tracked with a reasonable amount of time and effort. 22 "Dedicated to Quality Service" r Cinco de Ma 215 E. WKINNEY DENTON, TEXAS 76201 • (940) 349-8200 • FAX (940) 349-8236 September 2, 2003 TO THE HONORABLE MAYOR AND MEMBERS OF THE CITY COUNCIL AND CITIZENS OF DENTON: I am pleased to present the adopted budget for the fiscal year 2003-04. The attached document represents the City's financial plan and operations guide for the next fiscal year. It is a communications tool to inform you of the issues and challenges confronting the community. One of the more pressing challenges facing Denton and one that imposes the heaviest burden on resources is the continued growth occurring in the community. Of course, the sluggish economy has also negatively impacted our level of funding. Growth continues to increase demand for City of Denton services. Denton's population at the end of 2002 was estimated to be 90,200, which was a 5.13% increase for the year. Current projections indicate that Denton's population will continue to grow 5%-6% per year with a January 2004 population projected to be between 94,710 and 96,167. During the 2003-04 fiscal year, more than 4,500 new residents will require municipal services. Since July 2002, annexations added 413 acres to the city of Denton. Two major tracts included in this increase are Clear Creek Ranch and the Teasley Lane High School. New residential building permit activity has decreased 36% in the first half of 2003 compared to the same time last year (440 versus 691 through June). However, new commercial building permits have increased 38% compared to last year (18 versus 13 through June). Additionally, as projects from both the 1996 and 2000 Bond Elections are brought on line, more operating resources are necessary to maintain the new streets, parks, libraries, and other infrastructure improvements. Maintaining service levels for police, fire, utilities, streets, parks, libraries, and other programs, as the community continues to grow and improvements are completed, requires the commitment of additional resources. In February 2003, we presented our five-year, Long -Range Financial Forecast as part of our planning process. At that time, we anticipated an extremely tight budget year for 2003-04. Even at 9% growth in assessed valuation, we estimated a shortfall of $963,192. Since February, we have also experienced a downturn in sales tax receipts. Both the current sales tax estimate and the 2003-04 projection had to be reduced. It has taken the organization working closely together to identify 23 Manager's Message September 2, 2003 areas for adjustments that could be made without significantly impacting the level of service to our community. The budget issues associated with rising demand and declining resources have been numerous and complex. The adopted budget basically maintains the status quo for the next fiscal year with the following significant components: • No property tax rate increase • No base rate increases for Electric and Water • Rate increase of 4% for Wastewater retail customers • Rate increase of $0.70 per month for residential Solid Waste customers • Current year's sales tax is estimated at I % under last year's receipts. • Next year's base sales tax is projected at 3% over the current estimate. • Sales taxes generated by Foley's and Denton Crossing are estimated at $350,000. • No merit pay for employees (only Civil Service step plan increases will be awarded) • No supplemental program packages are included for General Fund. The adopted budget includes total resources of $340,609,746 and expenditures of $339,198,691 and represents many months of intensive effort by the City staff, Public Utilities Board, and City Council. I would like to thank all of those who have participated in the development of this budget. This report discusses, by fund, the major issues addressed in the 2003-04 budget. MAJOR ISSUES - GENERAL FUND 1. GENERAL FUND RESERVE LEVEL - Over the years, the Denton City Council has followed a policy of maintaining a General Fund balance for emergencies. Bond rating agencies consider the level of fund balance when determining a city's bond rating. In order to plan for unforeseen emergencies and place the City in a more favorable position, the 1997-98 policy level was increased from 10% to 12.5% of General Fund expenditures. In 1999-00 the percentage increased to 13%. The 2003-04 budget continues at the 13% level. A. Below is a listing of the ending unreserved balances for the past three years, a projected balance for the fiscal year ending September 30, 2003, and the proposed balance for the fiscal year ending September 30, 2004. As you can see, in years where revenues have exceeded estimates and/or expenditures have been under budget, the actual ending 24 Contents Manager's Message September 2, 2003 fund balances have been well over the policy levels. For those years where the actual ending fund balance has exceeded the policy level, the following year's budget has included the amount as a one-time funding resource. GENERAL FUND As of As of As of Estimated Proposed 9/30/00 9/30/01 9/30/02 9/30/03 9/30/04 Ending Unreserved Balance $8,536,438 $9,571,700 $8,033,092 $8,528,465 $8,343,303 of Total Expenditures 18.51 18.20 13.64 13.77 13.00 B. As indicated above, the fund balance is estimated to be 13.8% of budgeted expenditures on September 30, 2003. No portion of the fund balance is proposed to help finance ongoing City operations. With the reserve level above 13%, the 2003-04 budget uses $190,227 of the fund balance to cover grant matching funds and other one-time needs. These uses will reduce the projected fund balance to 13% of total expenditures. By using the fund reserve for one-time expenditures, the financial impact on future budgets will be eliminated. 2. REVENUES -The next major budget issue deals with General Fund revenues. A. Sales Tax - The largest revenue source in the General Fund is sales tax receipts. The current year's estimate has been reduced to I % below last year's collection amount. The budget projects a 3% growth in base receipts over the current year's revised estimate, as well as an additional $350,000 for sales tax generated by Foley's and Denton Crossing. B. Property Tax -The second largest revenue source in the General Fund is the ad valorem tax. Denton's ad valorem tax rate is comprised of two components. The first is the operations and maintenance component that is used to calculate revenue for the City's General Fund operations. The second component is the debt portion that is used to calculate revenue to pay the City's general debt service obligations. The Denton Central Appraisal District's certified appraisal roll shows an increase of 9.15% over the 2002 certified value and 7.61% over the final 2002 value (including supplements). This increase consists of $182,415,590 of new value added for 2003 and a $156,374,766 increase in value for existing property on the tax rolls in 2002. The budget incorporates no increase in the tax rate. The total 2003-04 ad valorem tax rate remains at $.54815/$100 valuation. 25 Manager's Message September 2, 2003 C. Ambulance Service -Two years ago, Lake Cities notified the City that they desired to provide their own ambulance services and no longer contract with the Denton Fire Department. Last year, Argyle did the same, and more recently, Krum considered discontinuing their contract with the Denton Fire Department for ambulance service but reversed that decision in September. Individually, each of these cities can only provide one ambulance and at times will have overlapping emergency medical calls. In those instances when these cities were without an ambulance, the City of Denton has provided backup to them under mutual aid agreements. Unfortunately, there is generally no reciprocity. Although Lake Cities has the resources to assist us upon request during emergency situations, Argyle and Krum do not. Therefore, since the City will lose revenue associated with eliminated service to Argyle and Krum, the 2003-04 budget includes the implementation of an interlocal agreement with these cities to provide them emergency medical service backup from the Denton Fire Department. The agreement includes a guaranteed $500 per call (every time we are dispatched by them and respond, whether we provide services or not) and the right to collect any transport fees. The Denton Fire Department estimates approximately 55 calls at $500 per call for total revenue of $27,500. Transport fees from these calls are estimated to generate $6,500. D. Inspection Fees - In 1997, the City Council established a fee structure for Building Inspections and Consumer Health services that would recover the operating costs of those services. The 2003-04 budget includes an update of three associated fees. The current Public Works Inspection fee is 3.5% of the bonded value of construction contracts. It will increase by 1 % for this year. Likewise, the Overtime Inspection fee will increase from a current charge of $50 per hour to $60 in year one, $75 per hour in year two, and $90 per hour in year three. The Right-of-way Inspection fee will increase from $35 to $50 for 2003-04. 3. COMPENSATION - For the second straight year, the adopted 2003-04 budget includes no shift in plan structures nor does it include any merit increases for City employees. Only pay adjustments required under Civil Service for normally scheduled step increases are budgeted. A summary of the compensation proposal is listed below: 26 Contents Manager's Message September 2, 2003 A. Non -Civil Service Employees • No merit increases o No plan structure shift B. Civil Service Employees o Normally scheduled step -increases 4. PUBLIC SAFETY A. Public Safety Training Facility - The current year budget includes funding to purchase land and design a Fire Department Training Facility. In addition, the Police Department has available bond money to renovate the existing firearms facility. Both the Fire and Police departments are in the process of locating a joint site where a fire training facility and a future firearms facility could be located. Given the nature of these operations, a joint site may or may not be feasible, but it is staff's intent to look for a joint site to leverage the available funding. The current year budget includes funding to hire a dedicated Fire Training Chief in September 2003, and upon purchase of the land, staff will initiate the design of the facility. Funding for the construction of the facility is included in the 2003-04 Capital Improvement Program (CIP). Staff is also currently exploring partnerships with North Central Texas College and the University of North Texas. B. Jail Facility - The 2003-04 CIP includes $500,000 to renovate/expand the City jail. This high - priority project for the Police Department will enhance the security of the facility, provide additional secure cell space and holding facilities, install a closed-circuit camera system, and provide other improvements to the overall safety for jail personnel and prisoners. C. Crossing Guards - In an effort to reduce transportation costs, Denton Independent School District (DISD) eliminated school bus service to students living within two miles of a DISD school. This initiative required the addition of ten new school crossing guards (2.59 FTEs). The City of Denton Police Department currently administers the crossing guard program, and DISD reimburses the associated costs. These positions are included in the City's 2003- 04 budget. 27 Manager's Message September 2, 2003 5. OTHER AGENCY CONTRIBUTIONS -The Human Services Committee received requests totaling $795,728. The Committee made two funding level recommendations. Recommendation 1: Level funding, which maintained 2002-03 funding levels General Fund $292,670 CDBG 157,005 Total $449,675 Recommendation 2: Reduced funding General Fund $280,395 CDBG 157,005 Total $437,400 Because of the significant budget constraints as a result of the current economic conditions and declines in sales tax revenue, after extensive discussion the City Council adopted Recommendation 2 as submitted by the Human Services Committee. The $437,400 recommended for funding is 2.7% less than the amount funded in the prior year. Of the total amount recommended for funding, $157,005 will be funded by Community Development Block Grant (CDBG) contributions with the remaining $280,395 or 64% of the total funded by General Fund. The contributions to various agencies are as follows: m Manager's Message September 2, 2003 HUMAN SERVICES ADVISORY COMMITTEE Funding Recommendation 2003-04 Budget 2002-03 Approved 2003-04 Requested 2003-04 Adopted Agency CDBG General Fund Adult Day Care of North Texas $ 9,000 $ 12,000 $ 8,455 $ 545 After School Action Site/TRAC 17,000 34,000 17,000 - AIDS Services (Food) 15,000 30,000 15,000 - Boys & Girls Clubs of Denton County - 20,000 - - CASA 8,000 14,000 - 8,000 Children's Advocacy Center 10,000 12,000 - 9,650 Christian Community Action - 5,000 - - Communities in Schools - 18,500 - - Community Food Center 3,000 3,000 - 3,000 Cumberland Children's Home - 10,000 - - Dee Dee's Little Angels - 40,000 - - Denton Christian Pre -School 30,000 30,000 - 30,000 Denton City -County Day School 35,000 38,000 - 35,000 Denton County Friends of the Family 36,000 45,000 - 32,400 Denton County MHMR (ASAP) - 14,825 - - Denton County MHMR (SIERRA) 9,000 14,520 - 9,000 Denton Family Resource Center 7,650 7,650 - 7,650 Fairhaven Retirement Home 7,500 - - - Family Health Care, Inc. 30,000 30,000 30,000 - Fred Moore Day Nursery 39,000 40,000 - 39,000 Girl Scouts - Cross Timbers - 37,820 - - HelpNET 22,500 40,000 - 22,500 HOPE, Inc. 30,000 30,000 30,000 - Housing Authority of the City of Denton - 29,291 - - Interfaith Ministries 17,250 17,250 2,250 15,000 King's Kids Day Kamp 19,800 28,366 19,800 - Owsley Community School - After School 13,000 14,830 - 13,000 Owsley Community School - Adult Education 14,750 15,612 - 14,750 Owsley Summer Playground 19,500 23,187 19,500 - PC Donations - 30,000 - - REACH - 5,000 - - Riding Unlimited 825 1,200 - - RSVP 7,400 12,000 - 7,400 Salvation Army 15,000 25,000 15,000 - Sickle Cell Disease Association 4,500 13,177 - 4,500 SPAN 29,000 29,500 - 29,000 Walking Prayer Clubs - 25,000 - - TOTAL $449,675 $795,728 $157,005 $280,395 29 Manager's Message September 2, 2003 6. STREETS A. Recognizing that rail transportation will require several years of effort before service begins, and that opportunities exist to improve mobility in the short-term, the most recent service plan approved by the Denton County Transportation Authority (DCTA) includes an Enhanced Local Assistance Program (ELAP). The sales tax election in September 2003 was successful; therefore, ELAP funds will be available to member cities to facilitate the public transportation system and is intended to provide financial assistance for projects consistent with DCTA's enabling legislation for up to a maximum of four years, with specified limits. Funding for ELAP will be available to member cities at an amount equal to 25% of the DCTA sales and use tax collections generated from each respective city for the first four years of DCTA's operation. Based on a similar model used by the Dallas Area Rapid Transit system, member cities will submit a list of eligible projects to DCTA for ELAP funding approval. The sales tax will go into effect January 2004. Taxes collected by vendors in January would be paid to the City in March 2004. Governmental Accounting Standards require the City to accrue revenue and report taxes when collected, not received. Therefore, although nine months (January through September 2004) of revenue would be recorded for the 2003-04 fiscal year, we would actually receive only seven months of allocations. The adopted budget estimates nine months or $750,000 of sales tax revenue but only seven months or $583,333 in expenditures. The allocation is recorded as a reserve appropriation and will be made available for ELAP eligible street and transportation projects only as the revenue is received. B. The Teasley Lane corridor continues to experience rapid single-family housing development. Starting in 2001, efforts to widen Teasley Lane from four to six lanes resulted in funding allocations for design ($1 million by the City of Denton and Denton County) and construction ($23.4 million by the North Central Texas Council of Governments). Widening of Teasley Lane will start at Lillian Miller Parkway and end at the Swisher Road/1-35E interchange. Acquisition of right-of-way inside Denton's city limits is anticipated during the 2003-04 fiscal year. To facilitate this critical project, $2.7 million has been reserved in the Capital Improvement Program budget to acquire land needed for the widening of Teasley Lane. 30 Contents Manager's Message September 2, 2003 7. LINK - The City of Denton has provided public transportation services for Denton residents since 1992 through the aid of grants provided by the Federal Transportation Administration (FTA) and the Texas Department of Transportation (TxDOT). The amount of grant funds provided to the City is based on census data. Until 2003, grant funding was based on the 1990 census data, which listed Denton as a small urbanized area of less than 200,000 population. In March 2003, the FTA announced that funding would be based on the 2000 census figures and that the communities of Denton, Lewisville and Flower Mound would be grouped into a single urbanized area with a population over 200,000. FTA regulations require that "large urbanized" communities with populations of more than 200,000 pay 100% of the operating costs of their public transportation systems whereas smaller, less dense, urbanized areas receive matching grant funds for both capital expenditures and operating costs. Significant legislative efforts are currently being made by a coalition of communities that fall under the new funding guidelines. At this time, it is not known whether a legislative "fix" will be implemented for the 2003-04 budget year. Since 1999, TxDOT has also reduced by more than 20% the amount of grant funding dispersed to the City for operating costs, including maintenance and fuel. Therefore, staff has identified initiatives that would offset rising costs yet require only a minor reduction in service. The two changes in the 2003-04 budget include: increasing fares and the reduction of one -hour of service on Monday through Friday as well as the elimination of holiday service. Since the inception of service in 1992, LINK has not increased fares, which currently cover less than 10 percent of the overall cost of the service. In fact, the current $0.75 per ride fare provides less than $90,000 in revenue, while overall capital and operating costs are more than $1.2 million for 2002-03. Therefore, a fare increase of $0.25 is included to bring the overall individual fare to $1.00. This increase would provide additional revenues for 2003-04 operations. The second initiative to help offset increasing operating costs and reduced grant funding is a one -hour reduction in service hours, which was initiated in July 2003, as well as the elimination of service for three holidays; Memorial Day, July 4th, and Labor Day. 8. AIRPORT - In January 2002, the City of Denton accepted a grant from the Texas Department of Transportation (TxDOT) for the design and construction of an Airport terminal building. This project was initially to be constructed in conjunction with the air traffic control tower; however, the two projects were separated so that completion of the tower project could be accelerated. Staff is anticipating a request for qualifications for architectural and design 31 Manager's Message September 2, 2003 services for the Airport Terminal Building to be published in October 2003. The design contract should be awarded no later than January 2004 with construction to be initiated thereafter. The current CIP includes $700,000 that will be matched with $300,000 from TxDOT for the design and construction of a multi -purpose terminal facility of approximately 4,500 square feet. The project will enhance the image of both the Airport and the community as well as provide a public use facility on the Airport that meets ADA requirements. Additional CIP projects scheduled at the Airport in 2003-04 include the realignment of the semi -parallel taxiway. TxDOT recently provided staff with a CIP planning document indicating that the $227,000 design phase will be funded in 2003-04. This project will be a 90:10 match project with design in 2003-04 followed by the $2.2 million construction phase in 2004-05. This project will provide a true parallel taxiway that can be used as an alternate safety runway and will include a full taxiway lighting system. Other capital projects identified for action at the Airport in 2003-04 are the expansion of the Terminal Apron and the extension of an auxiliary taxiway for development purposes. Similar to the taxiway project, these projects will be based on a 90:10 match and the city match is estimated at $860,000 and $350,000, respectively. Federal funding for these projects was identified through a $2.0 million earmark secured by Congressman Michael Burgess in the 2003 federal budget. The remaining funds will most likely be applied to the proposed runway extension; however, this will require further coordination with the Texas Department of Transportation (TxDOT), Aviation Division. 9. SERVICE REDUCTIONS A. Parks and Recreation - Due to the large amount of acreage and number of projects which have recently been added to the parks inventory without the ability to fund adequate maintenance, staffing, and equipment, maintenance standards system -wide have been lowered. Class A parks (e.g., Civic Center, athletic fields, medians) will be mowed on a 10-14-day cycle, rather than weekly. Class B neighborhood parks will be mowed on a 21-day cycle, rather than bi-weekly. Class C acres will be mowed on a 6-8 week cycle, rather than monthly. Approximately 35 acres in the system have been downgraded to class D and no longer mowed. Based on adopted standards, an additional 13 full-time equivalent (FTE) positions would be required to maintain existing levels. Other service reductions include reducing recreation center hours by 5 hours per week at each center as well as deferring the resurfacing of 2 tennis courts for one year. One vacant Recreation Leader position will remain unfilled for 2003-04. Responsibilities will be 32 Contents Manager's Message September 2, 2003 supplemented, when possible, by existing staff. These reductions also affect staffing available for special events and emergency callouts. B. Library -The 2003-04 budget includes facility costs associated with the newly opened North Branch Library. In an effort to delay additional personnel cost and take full advantage of the timing of the upcoming renovation of the Emily Fowler Library, personnel previously housed at the Fowler facility were temporarily relocated to staff the North Branch Library. In order to offset some of the additional facility costs from bringing the North Branch on line, Sunday service hours were reduced. Only the larger North Branch facility will be opened on Sunday afternoons, and South Branch Library staff will join the rotation of personnel assigned to Sunday service there. 10. OTHER SERVICES A. Contingency Accounts - Due to revenue shortfalls, City Council contingency accounts for 2003-04 are reduced by half. The City Manager's contingency, which was reduced by one half in 2002-03, has been reduced an additional $25,000 for 2003-04. B. Vehicles -The 2003-04 adopted General Fund budget includes only three scheduled replacements and five additions of vehicles or equipment. Again, this is the second year in a row where this strategy has been employed. The five equipment/vehicle additions are part of the Parks CIP which will support the maintenance of the additional Parks properties, added as part of the 2000 CIP. The three replacements in General Fund are two mowers for Parks Maintenance Operations and a van for Public Information to replace the current 14-year-old vehicle. C. Outreach Grant -The Texas State Library and Archive Commission grant to provide outreach library programs and services to children who are unable to access library facilities expires in August 2003. The Books -to -Share Outreach Coordinator position previously funded by the grant is now recorded in the Youth Services Division of the Library Services Department. MAJOR ISSUES - TOURIST AND CONVENTION FUND The Tourist and Convention Fund reports the receipt and distribution of the City's Hotel Occupancy Tax, which is levied at 7% of room rental rates. The Hotel Occupancy Tax Committee has made significant enhancements to the process for allocating hotel occupancy taxes this year. 33 Manager's Message September 2, 2003 MAJOR ISSUES - TECHNOLOGY SERVICES FUND The 2003-04 budget reflects the ongoing commitment of resources for technological advancements. Funding is included for licensing and maintenance costs associated with the Public Safety, Tax, Municipal Court, Building Inspections, Payroll, Financial, Geographic Information System (GIS), E-Government, Traffic Control, Utility Work Order, Solid Waste Trash Flow, Library, and Recreation systems. MAJOR ISSUES - MATERIALS MANAGEMENT FUND The adopted budget for Materials Management reflects the continued increase in utility -related and bond construction projects. This increased activity is reflected by the increase in inventory expenditures. Last year, vacancies in other areas were shifted to address the critical staffing shortage in Materials Management. No changes in staffing are included for 2003-04. MAJOR ISSUES - FLEET SERVICES FUND This year's Fleet Services budget reflects an increase in bus maintenance revenues and expenses as a result of the partnership with the University of North Texas for LINK to operate and maintain the campus bus system. There are no other significant changes in the Fleet Services Fund for fiscal year 2003-04. MAJOR ISSUES - RECREATION FUND The Recreation Fund includes fee -based recreation programs and activities. Fees recover the costs associated with the programs they support. Water Works Park and the Denton Independent School District (DISD) Natatorium opened to the public on June 18, 2003. The Aquatic Center Complex is a joint partnership between the City of Denton and DISD. The City of Denton serves as the managing partner of this facility. The first season is underway with an estimated average daily attendance of 1,500. The Civic Center Pool is reported in the Recreation Fund for 2003-04. The activity fees for admissions, programs, and rentals will be adjusted to recover associated costs. MAJOR ISSUES - POLICE CONFISCATION FUND The Police Confiscation Fund was established to record the receipt of the confiscated contraband and the expenditures funded by that revenue as approved by the courts. 34 Contents Manager's Message September 2, 2003 MAJOR ISSUES - UTILITIES The 2003-04 adopted Utilities operating budget (Electric, Water, Wastewater, and Solid Waste), as approved by the Public Utilities Board, includes revenues of $235,848,615 and expenses of $234,867,342. The budget includes the appropriation of $72,432,884 in Electric, Water, Wastewater, and Solid Waste fund reserves for contingency, rate stabilization, and other uses. Electric, Water, and Wastewater service revenues are based primarily on commodity sales or usage forecasts. No base rate changes are proposed for Electric or Water retail customers. For Electric, the energy cost adjustment (ECA) rate is budgeted at an average of $0.035. Retail rates for Wastewater customers were approved to increase by 4%. Various Solid Waste rate increases have also been approved in the adopted budget. ELECTRIC SUMMARY The format of the adopted budget has been changed in order to meet the challenge of deregulation. This new format has been selected to provide financial information commensurate to that which is publicly available from other municipal and investor -owned utilities operating in Texas. The total 2003-04 Electric budget equals $166,033,700. 1. Rates - The adopted 2003-04 Electric budget includes no base rate changes. Below is a table outlining historic ECA rates for the previous two years: Months ECA Rate FY 01 January -March $0.0350 FY 01 April -September $0.0400 FY 02 October- December $0.0300 FY 02 January - March $0.0250 FY 02 April - September $0.0250 FY 02 October - January $0.0250 FY 03 February - March $0.0280 FY 03 April - June $0.0400 FY 03 July - Present $0.0470 2. Position Changes -The 2003-04 Electric budget adopted a net increase of one position from 108.50 to 109.50. The new position is a substation technician journeyman in Electric Substations. WATER SUMMARY The 2003-04 Water Department budget projects water sales of 5.799 billion gallons of treated water to retail customers, and 70 million gallons of treated water to wholesale customers. Total water sales 35 Manager's Message September 2, 2003 of 5.870 billion gallons are projected in 2003-04 versus the 6.436 billion gallons estimated in 2002-03. Retail treated water sales are projected to increase in the 2003-04 budget. The overall decrease in projected water sales is the result of no raw water being purchased by the Upper Trinity Regional Water District (UTRWD) in 2003-04. The 2003-04 budget includes gross revenues of $33,338,862 and expenses of $33,119,183. Included in the budget is the appropriation of reserve funds of $8.027 million for operations and maintenance, development plan lines, capital construction, impact fee capital expenditures, rate stabilization reserves, and one capital improvement project. Impact fees are projected to generate approximately $2,759,400 during 2003-04. These fees, maintained in a separate account, will be used to help offset the cost of adding new treatment capacity to the existing Spencer Water Plant and the Lake Ray Robert's Water Plant. 1. Rates - The adopted 2003-04 Water budget includes no rate changes for retail customers. 2. Position Changes -The 2003-04 Water Department budget includes a net increase of one FTE, increasing from 113.71 to 114.71. One plant operator was added to the Lake Ray Roberts Water Treatment Plant. 3. Return on Investment (ROI)/Franchise Fee -The 2003-04 adopted budget includes a 3.5% ROI and a 4.0% franchise fee payment to the General Fund. The total 2003-04 ROI/franchise fee transfer based on projected rate revenues is budgeted at $1.583 million. 4. Debt Requirements - The adopted budget includes a projected bond sale of $9.5 million to finance distribution/transmission projects. WASTEWATER SUMMARY The 2003-04 Wastewater Department budget projects collection and treatment of 5.583 billion gallons of wastewater versus 5.354 billon gallons estimated for 2002-03. Billed Wastewater volumes are projected at 3.511 billion gallons in 2003-04, versus 3.336 billion gallons estimated in 2002-03. The total budget includes gross revenues of $22,325,637 and expenses of $22,235,351. The budget appropriates reserves of $3.843 million for operations and maintenance, development plan lines, capital construction, impact fee capital expenditures, and rate stabilization reserves. Impact fees of $748,650 are expected to be collected in 2003-04. Impact fee -eligible projects include expansion of the Pecan Creek Water Reclamation Plant, the new Clear Creek Water Reclamation Plant, Cooper Creek Lift Station and several major interceptor projects, including Cooper and Pecan Creeks. 36 Contents Manager's Message September 2, 2003 During the most recent Texas Legislative Session, H.B. 2425 was introduced exempting state agencies from paying drainage fees. Due to the passage of this bill, the Drainage Division reduced their original revenue projections for 2003-04 by approximately $252,000. Current options are being explored to offset this loss of revenue. 1. Rates - The Wastewater budget in 2003-04 includes a 4% rate increase for retail customers in 2003-04. 2. Position Changes - The 2003-04 Wastewater budget proposes no increase in FTEs. 3. Return on Investment (ROI)/Franchise Fee - The 2003-04 budget includes a 3.5% ROI and a 4.0% franchise fee payment to the General Fund. The total ROI/franchise fee transfer is budgeted at $1.329 million in 2003-04. 4. Debt Requirements - No bond sale is projected for Wastewater or Drainage in 2003-04. SOLID WASTE SUMMARY The adopted 2003-04 Solid Waste Department budget forecasts the collection of 167,887 tons of solid waste, versus the 133,902 tons estimated for the 2002-03 fiscal year. The 2003-04 budget includes revenues of $14,150,416, which includes $897,929 in reserve appropriations. Expenses are budgeted at $13,479,108. Revenues are projected to increase for residential and commercial collection services primarily due to growth in the number of customers served, although the budget also includes a rate increase for residential and commercial customers. Included in this year's budget is $700,000 of revenue generated from the acceptance of outside solid waste into the landfill. 1. Rates -The 2003-04 Solid Waste budget includes a residential rate increase of $0.70 per month. Commercial collection service rates increase for front -load, side -load, and roll -off containers. The landfill rate is budgeted to increase $1.25 per ton. 2. Position Changes - The 2003-04 Solid Waste budget proposes no increase in FTEs. 3. Franchise Fees -The 2003-04 budget includes a 4% franchise fee payment of $522,288 to the General Fund. 4. Debt Requirements - The adopted budget includes a projected bond sale of $0.575 million to finance containers and landfill projects. 37 Manager's Message September 2, 2003 This concludes the list of major issues addressed in the adopted 2003-04 budget. Although austere, I believe the adopted budget continues to provide the necessary programs to meet the immediate needs of our growing community. MAC/rm Attachment Michael A. Conduff City Manager 0 Cross Timbers Park PI CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES BUDGET RESOURCE & EXPENDITURE SUMMARY 2003-04 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Fund $ 57,447,790 $ 61,914,053 $ 60,791,705 $ 64,179,252 General Debt Service Fund 9,244,414 9,833,866 9,803,866 10,424,589 Electric Fund 94,840,520 160,763,330 168,346,494 166,033,700 Water Fund 25,944,925 34,430,328 29,982,091 33,338,862 Wastewater Fund 17,135,750 20,673,536 18,986,531 22,325,637 Solid Waste Fund 10,813,340 12,499,687 12,843,903 14,150,416 Building Inspections Fund ** 1,748,338 - - - Technology Services Fund 5,641,165 7,391,248 7,391,248 6,806,927 Materials Management Fund 5,933,048 9,431,855 9,370,399 10,232,916 Motor Pool Fund 5,062,540 4,581,418 4,581,418 4,763,565 Fleet Services Fund 3,456,871 4,174,137 3,943,652 4,112,407 Recreation Fund 1,313,597 2,91 1,206 2,570,687 3,263,220 Tourist & Convention Fund 882,974 840,000 832,114 803,749 Emily Fowler Library Fund 132,490 99,686 104,432 112,000 Police Confiscation Fund 37,671 88,600 64,850 62,000 TOTAL RESOURCES $ 239,635,433 $ 329,632,950 $ 329,613,390 $ 340,609,240 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED General Fund $ 57,447,790 $ 61,914,053 $ 60,791,705 $ 64,179,252 General Debt Service Fund 9,244,414 9,833,866 9,803,866 10,424,589 Electric Fund 94,840,520 160,763,330 109,181,539 166,033,700 Water Fund 24,309,897 33,867,836 29,981,145 33,119,183 Wastewater Fund 17,135,750 20,097,547 18,910,016 22,235,351 Solid Waste Fund 10,813,340 12,499,687 12,234,281 13,479,108 Building Inspections Fund ** 1,748,338 - - - Technology Services Fund 5,641,165 7,391,248 7,391,248 6,806,927 Materials Management Fund 5,933,048 9,431,855 9,370,399 10,232,916 Motor Pool Fund 3,787,925 4,428,559 4,373,038 4,334,289 Fleet Services Fund 3,203,048 4,058,872 3,943,652 4,112,407 Recreation Fund 1,257,976 2,91 1,206 2,570,687 3,263,220 Tourist & Convention Fund 881,045 840,000 829,121 803,749 Emily Fowler Library Fund 132,490 99,686 99,000 112,000 Police Confiscation Fund 27,301 88,600 64,850 62,000 TOTAL EXPENDITURES $ 236,404,047 $ 328,226,345 $ 269,544,547 $ 339,198,691 * Estimate as of May, 2003 ** The Building Inspections Fund was combined with the General Fund for the 2002-03 budget year to comply with GASB 34 requirements. Resources may include the use of fund balances and/or reserves. 39 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES BUDGET SUMMARY EXPENDITURES BY CLASSIFICATION 2003-04 GENERAL DEBT SOLID CATEGORY GENERAL* SERVICE ELECTRIC WATER WASTEWATER WASTE Personal Services $ 46,788,843 $ - $ - $ 6,012,741 $ 4,093,719 $ 4,986,512 Purchased Power - - 83,087,728 1,522,490 710,000 - Materials & Supplies 1,299,049 - - 1,313,548 723,040 298,309 Maintenance & Repair 2,137,962 - - 948,115 842,178 169,109 Insurance 534,266 - - 108,901 84,755 114,445 Miscellaneous 1,145,981 - - 43,866 28,209 20,940 Operations 8,207,765 - - 2,224,051 2,640,775 2,986,729 Fixed Assets 279,443 - - 354,690 337,000 - Return on Investment - - - 738,630 615,179 - Franchise Fees - - - 844,135 713,422 522,288 Debt Service - 10,424,589 - 11,761,571 8,385,290 2,712,407 Inventory Purchases - - - - - - Transfers 3,785,943 - - 7,246,445 3,061,784 1,668,369 Tourist & Convention - - - - - - Electric Fund - - 82,945,972 - - - TOTAL $ 64,179,252 $ 10,424,589 $ 166,033,700 $ 33,1 19,183 $ 22,235,351 $ 13,479,108 * The Building Inspections Fund was combined with the General Fund for the 2002-03 budget year to comply with GASB 34 requirements. ** Other Funds include the Emily Fowler Library Fund, the Police Confiscation Fund, and the Tourist & Convention Fund. 40 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES BUDGET SUMMARY EXPENDITURES BY CLASSIFICATION 2003-04 TECHNOLOGY MATERIALS MOTOR FLEET OTHER SERVICES MANAGEMENT POOL SERVICES RECREATION FUNDS ** TOTAL $ 2,439,313 $ 842,248 $ - $ 938,895 $ 1,650,899 $ - $ 67,753,170 - - - - - - 85,320,218 391,293 28,264 - 49,850 465,848 25,350 4,594,551 1,177,348 18,130 - 23,200 50,680 - 5,366,722 16,692 9,119 - 16,917 11,145 - 896,240 - 900 - - - - 1,239,896 1,885,492 102,020 - 171,072 695,259 126,772 19,039,935 - - 3,400,000 45,000 17,500 21,878 4,455,511 - - - - - - 1,353,809 - - - - - - 2,079,845 547,270 48,679 589,693 192,221 126,670 - 34,788,390 - 9,015,000 - 2,410,325 - - 11,425,325 349,519 168,556 344,596 264,927 245,219 - 17,135,358 - - - - - 803,749 803,749 - - - - - - 82,945,972 $ 6,806,927 $ 10,232,916 $ 4,334,289 $ 4,112,407 $ 3,263,220 $ 977,749 $ 339,198,691 Contents 41 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES PROJECTED APPROPRIABLE FUND BALANCES 2003-04 APPROPRIABLE FUND BALANCE �'� 10-1-02 ESTIMATED REVENUES 2002-03 ESTIMATED EXPENDITURES 2002-03 General Fund ** $ 8,910,198 $ 60,409,972 $ 60,791,705 General Debt Service Fund 934,406 9,1 10,755 9,803,866 Electric Fund 5,149,041 104,634,018 109,181,539 Water Fund 10,154,077 25,372,091 29,981,145 Wastewater Fund 2,408,371 17,986,531 18,910,016 Solid Waste Fund 1,276,369 11,694,094 12,234,281 Technology Services Fund 700,054 7,342,986 7,391,248 Materials Management Fund 705,099 9,284,330 9,370,399 Motor Pool Fund 1,350,658 4,581,418 4,373,038 Fleet Services Fund 39,659 3,941,973 3,943,652 Recreation Fund 306,680 2,570,687 2,570,687 Tourist & Convention Fund 6,756 832,114 829,121 Emily Fowler Library Fund 58,870 104,432 99,000 Police Confiscation Fund 77,754 54,000 64,850 TOTAL $ 32,077,992 $ 257,919,401 $ 269,544,547 * Estimate as of May 2003 ** The Building Inspections Fund was combined with the General Fund for the 2002-03 budget year to comply with GASB 34 requirements. Appropriable fund balance reflects working capital available for appropriation and includes an appropriation of reserves. 42 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES PROJECTED APPROPRIABLE FUND BALANCES 2003-04 PROJECTED APPROPRIABLE FUND BALANCE �'� 9-30-03 ADOPTED BUDGETED REVENUES 2003-04 ADOPTED BUDGETED EXPENDITURES 2003-04 PROJECTED APPROPRIABLE FUND BALANCE"' 9-30-04 $ 8,528,465 $ 63,994,090 $ 64,179,252 $ 8,343,303 241,295 10,191,443 10,424,589 8,149 601,520 166,033,700 166,033,700 601,520 5,545,023 33, 338,862 33,1 19,183 5,764,702 1,484,886 22,325,637 22,235,351 1,575,172 736,182 13, 252, 487 13, 479,108 509,561 651,792 6,751,333 6,806,927 596,198 619,030 10,148,060 10,232,916 534,174 1,559,038 4,763,565 4,334,289 1,988,314 37,980 4,112,407 4,112,407 37,980 306,680 3,260,280 3,263,220 303,740 9,749 794,000 803,749 - 64,302 112,000 112,000 64,302 66,904 38,000 62,000 42,904 $ 20,452,846 $ 339,1 15,864 $ 339,198,691 $ 20,370,019 43 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PERSONNEL Full -Time Equivalents (FTE) General Government Internal Audit Legal Administration Municipal Judge Police (') Animal Services Code Enforcement Fire Airport Traffic & Street Operations Planning Department Building Inspections (2) Engineering Parks & Recreation (3) Economic Development Facilities Management Fiscal & Municipal Services Library Human Resources TOTAL GENERAL FUND POSITION SUMMARY 2003-04 2001-02 ACTUAL 15.00 1.50 10.00 3.00 178.14 8.00 7.00 151.25 4.50 39.00 16.00 44.00 86.56 7.00 15.00 49.25 41.50 15.00 2002-03 BUDGET 15.00 1.50 10.00 3.00 180.14 8.00 7.00 166.25 4.50 39.00 16.00 2002-03 ESTIMATE 15.00 1.50 10.00 3.00 180.14 8.00 7.00 152.25 4.50 39.00 15.00 2003-04 ADOPTED 15.00 1.50 10.00 3.00 182.73 8.00 7.00 152.25 4.50 38.00 15.00 19.00 19.00 19.00 44.00 45.00 45.00 86.56 86.56 89.47 7.00 7.00 7.00 15.00 15.00 15.00 49.25 49.25 49.25 41.50 41.50 42.50 15.00 15.00 15.00 691.70 727.70 713.70 719.20 * Estimate as of May, 2003 Police includes the addition of 2.59 FTEs for school crossing guards. (2) The Building Inspections Fund was combined with the General Fund for the 2002-03 budget year to comply with GASB 34 requirements. (3) Parks and Recreation added 5 FTEs and 2.08 FTEs were transferred to the Recreation Fund for operation of the Civic Center Pool. 44 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES POSITION SUMMARY 2003-04 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full -Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Electric Fund 107.50 108.50 108.50 109.50 Water Fund 112.71 113.71 113.71 114.71 Wastewater Fund 76.00 79.12 79.12 79.12 Solid Waste Fund 88.50 88.50 88.50 88.50 Building Inspections Fund (2) 19.00 - - - Technology Services Fund 34.75 33.75 33.75 33.75 Materials Management Fund 13.00 15.00 15.00 15.00 Fleet Services Fund 18.50 19.50 20.50 20.50 Recreation Fund 30.61 49.81 49.81 62.87 TOTAL OTHER FUNDS 500.57 507.89 508.89 523.95 TOTAL ALL FUNDS 1,192.27 1,235.59 1,222.59 1,243.15 * Estimate as of May, 2003 (2) The Building Inspections Fund was combined with the General Fund for the 2002-03 budget year to comply with GASB 34 requirements. 45 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES GENERAL FUND RESOURCE & EXPENDITURE SUMMARY 2003-04 RESOURCES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Ad Valorem Taxes $ 11,193,157 $ 12,968,297 $ 13,052,958 $ 14,588,962 Sales Tax 15,875,934 16,497,922 15,718,263 16,539,811 Franchise Agreements 4,790,720 4,949,839 5,046,915 5,634,581 Total Other Taxes 194,937 202,000 229,200 230,206 Service Fees 4,852,845 6,828,062 6,305,613 6,474,110 Fines and Fees 3,523,820 3,914,500 3,755,828 4,031,800 Licenses and Permits 91,050 1,288,940 1,454,415 1,432,266 Miscellaneous Revenues 1,933,575 2,096,952 1,905,991 2,294,586 Transfers 13, 668, 735 12,589,911 12, 940, 789 12, 767, 768 TOTAL REVENUES $ 56,124,773 $ 61,336,423 $ 60,409,972 $ 63,994,090 Use of Reserves 1,323,017 577,630 381,733 185,162 TOTAL RESOURCES $ 57,447,790 $ 61,914,053 $ 60,791,705 $ 64,179,252 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * PROPOSED Personal Services $ 41,727,772 $ 45,891,920 $ 45,298,564 $ 46,788,843 Materials & Supplies 1,307,700 1,282,329 1,337,081 1,299,049 Maintenance & Repairs 1,819,817 1,827,784 2,019,783 2,137,962 Insurance 372,269 79,638 83,751 534,266 Miscellaneous 535,655 572,060 564,371 1,145,981 Operations 7,812,896 7,497,476 7,029,402 8,207,765 Transfers 3,604,124 4,528,937 4,351,910 3,785,943 Fixed Assets 267,557 233,909 106,843 279,443 TOTAL EXPENDITURES $ 57,447,790 $ 61,914,053 $ 60,791,705 $ 64,179,252 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full -Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * PROPOSED Service/Maintenance 50.00 50.00 50.00 55.00 Office/Clerical 80.75 84.75 84.75 83.75 Technical/Paraprofessional 138.00 150.00 150.00 151.00 Professional 88.00 90.00 91.00 92.00 Management/Supervision 52.00 53.00 52.00 51.00 Sworn Public Safety 264.00 281.00 267.00 267.00 Temporary/Seasonal 18.95 18.95 18.95 19.45 TOTAL PERSONNEL 691.70 727.70 713.70 719.20 * Estimate as of May, 2003 ** The Building Inspections Fund was combined with the General Fund for the 2002-03 budget year to comply with GASB 34 requirements. 46 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES Licenses an Permits 2.2% Fines and Fee 6.3% Service Fees 10.1% Other Taxe! 0.3% Frc Agr, Miscellan 1.8% Insurance 0.8% Maintenanc Repair 3.3% Mat Su 2.0% GENERAL FUND RESOURCES & EXPENDITURES RESOURCES $64,179,252 Miscellaneous Return on „-r„- Investment Payment in Lieu of es 25.8% EXPENDITURES $64,179,252 Fixed Assets Transfers n 507- Transfers 17.8% Reserves 0.3% Valorem Taxes 22.7% Personal Services 72.9% 47 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL DEBT SERVICE FUND RESOURCE & EXPENDITURE SUMMARY 2003-04 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Ad Valorem Taxes $ 7,699,986 $ 7,776,959 $ 7,776,959 $ 8,038,373 Transfers In 994,128 1,265,430 1,333,796 2,153,070 TOTAL REVENUES $ 8,694,1 14 $ 9,042,389 $ 9,1 10,755 $ 10,191,443 Use of Reserves 550,300 791,477 693,111 233,146 TOTAL RESOURCES $ 9,244,414 $ 9,833,866 $ 9,803,866 $ 10,424,589 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Debt Service $ 9,229,414 $ 9,783,866 $ 9,783,866 $ 10,404,589 Paying Agent Fees 15,000 50,000 20,000 20,000 TOTAL EXPENDITURES $ 9,244,414 $ 9,833,866 $ 9,803,866 $ 10,424,589 * Estimate as of May, 2003 48 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES ESTIMATED AD VALOREM TAX COLLECTIONS & DISTRIBUTION 2003-04 Assessed Valuation for 2002 Gain in Value Net Assessed Valuation for 2003 Tax Rate Per $100 Valuation Estimated Collections TOTAL ESTIMATED REVENUE DISTRIBUTION TAX RATE PER $100 2002-03 2003-04 $ 3,703,412,515 338,790,356 $ 4,042,202,871 x 0.54815 $ 22,157,335 x 100% $ 22,157,335 AMOUNT 2003-04 PERCENT General Fund $ 0.33816 $ 0.34928 $ 14,118,962 63.72% General Debt Service Fund 0.20999 0.19887 8,038,373 36.28% TOTAL $ 0.54815 $ 0.54815 $ 22,157,335 100.00% 49 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES ELECTRIC FUND RESOURCE & EXPENDITURE SUMMARY 2003-04 RESOURCES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Operating Revenues $ 90,617,113 $ 91,394,335 $ 100,884,018 $ 104,225,053 Non -Operating Revenues 3,273,069 4,287,384 3,750,000 2,143,692 Use of Reserves 950,338 65,081,611 63,712,476 59,664,955 TOTAL RESOURCES $ 94,840,520 $ 160,763,330 $ 168,346,494 $ 166,033,700 EXPENDITURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Fuel and Purchased Power $ 69,869,178 $ 71,663,414 $ 79,859,996 $ 83,087,728 Operation and Maintenance 13,596,453 14,990,770 15,447,781 15,254,446 Payments in Lieu of Taxes 5,957,025 6,025,204 6,187,787 6,571,985 Non -Operating Expenditures 5,417,864 7,685,976 7,685,975 8,582,233 Use of Reserves - 60,397,966 - 52,537,308 TOTAL EXPENDITURES $ 94,840,520 $ 160,763,330 $ 109,181,539 $ 166,033,700 Excess Resources Over Expenditures $ - $ - $ 59,164,955 $ - PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full -Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 3.00 6.00 6.00 6.00 Office/Clerical 9.00 9.00 9.00 9.00 Technical/Paraprofessional 76.00 74.00 74.00 74.00 Professional 7.00 7.00 7.00 8.00 Management/Supervision 12.00 12.00 12.00 12.00 Temporary/Seasonal 0.50 0.50 0.50 0.50 TOTAL PERSONNEL 107.50 108.50 108.50 109.50 * Estimate as of May, 2003 This format is being used to provide financial information in a manner that is commensurate to what is publicly available from other municipal utilities and investor -owned utilities operating in Texas. 50 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES ELECTRIC FUND RESOURCES & EXPENDITURES Use of Reser11-1 35.9% Non -Operating Revenues 1.3% Use of Reservac 31.6% Non -Operating Expenditures 5.2% RESOURCES $166,033, 700 EXPENDITURES $166,033, 700 4.0% Operation and Maintenance 9.2% Operating Revenues 62.8% and �d Power 0% 51 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES WATER FUND RESOURCE & EXPENDITURE SUMMARY 2003-04 RESOURCES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Interest Operating/Nonoperating $ 663,156 $ 982,507 $ 884,256 $ 559,377 Water Sales Residential 8,091,602 9,240,067 9,341,346 9,915,961 Water Sales Commercial 8,845,572 10,539,375 10,103,402 10,605,213 Water Sales Government 1,218 2,000 - 2,000 Water for Resale 1,436,694 440,145 757,853 194,171 Other Water 739,319 396,120 415,117 439,868 General Fund Transfer 124,925 142,942 123,942 193,138 Electric Fund Transfer 1,463,127 2,048,344 2,048,344 1,773,656 Wastewater Fund Transfer 764,142 996,692 996,691 949,944 Solid Waste Fund Transfer 415,170 701,136 701,140 678,534 TOTAL REVENUES $ 22,544,925 $ 25,489,328 $ 25,372,091 $ 25,311,862 Use of Reserves 3,400,000 8,941,000 4,610,000 8,027,000 TOTAL RESOURCES $ 25,944,925 $ 34,430,328 $ 29,982,091 $ 33,338,862 EXPENDITURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Water Administration 860,385 1,354,049 746,134 1,395,415 Water Production 2,643,459 3,852,597 3,554,747 4,611,638 Water Distribution 1,895,896 7,054,258 4,513,1 16 5,933,544 Water Metering 766,802 1,582,150 1,527,664 1,599,370 Water Laboratory 205,503 235,636 223,444 267,303 Utilities Administration 647,460 835,876 730,344 946,638 Customer Service 2,100,291 2,754,426 2,440,941 3,146,935 Safety & Training 213,030 269,834 242,688 357,511 Miscellaneous 14,977,071 15,929,010 16,002,067 14,860,829 TOTAL EXPENDITURES $ 24,309,897 $ 33,867,836 $ 29,981,145 $ 33,119,183 PERSONNEL Full -Time Equivalents (FTE) 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Service/Maintenance 20.00 21.00 20.00 20.00 Office/Clerical 28.00 29.00 29.00 29.00 Technical/Paraprofessional 36.50 38.50 39.50 40.50 Professional 13.25 11.25 11.25 11.25 Management/Supervision 12.50 12.50 12.50 12.50 Temporary/Seasonal 2.46 1.46 1.46 1.46 TOTAL PERSONNEL 112.71 113.71 113.71 114.71 * Estimate as of May, 2003 52 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES WATER FUND EXPENDITURES BY CLASSIFICATION 2003-04 2001-02 2002-03 2002-03 2003-04 EXPENDITURE SUMMARY ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 5,066,1 14 $ 6,330,157 $ 5,917,434 $ 6,012,741 Purchased Power 904,152 1,544,600 1,221,870 1,522,490 Materials & Supplies 985,297 1,201,962 1,177,089 1,313,548 Maintenance & Repair 585,087 1,036,110 999,520 948,115 Insurance 70,716 78,313 76,472 108,901 Miscellaneous 9,791 44,490 41,806 43,866 Operations 1,352,611 3,568,775 2,863,877 2,224,051 Fixed Assets 407,613 4,206,419 1,831,010 354,690 Return on Investment 596,914 699,313 699,946 738,630 Franchise Fee 682,187 799,215 799,938 844,135 Debt Service 9,555,416 11,819,579 11,819,579 11,761,571 Administrative Transfer to General Fund 1,307,719 1,326,894 1,320,595 1,149,216 Transfer to Technology Services Fund 213,167 748,359 748,359 751,712 Transfer for Capital Projects 2,063,169 - - 4,817,934 Other Transfers 509,944 463,650 463,650 527,583 TOTAL EXPENDITURES $ 24,309,897 $ 33,867,836 $ 29,981,145 $ 33,119,183 Return on Investi 2.2 Fixed Asse 1.1% Operations 6.7% MiscellaneoL 0.1 % Insurance 0.3% Mainten Rer 2.5 Materials & 4.0% * Estimate as of May, 2003 WATER EXPENDITURES $33,119,183 Franchise Fee Debt Service 2.5% 35.5% 4.6% 18.2% Administrative Transfer to General nd 5% Transfer to Technology =rvices Fund 2.3% nsfer for Capital Projects 14.5% Transfers 6% 53 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES WASTEWATER FUND RESOURCE & EXPENDITURE SUMMARY 2003-04 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Interest Operating $ 409,420 $ 973,076 $ 941,000 $ 448,853 Wastewater Residential 5,020,733 5,102,315 5,207,026 5,605,663 Wastewater Commercial 5,686,092 6,970,961 6,190,536 6,683,266 Wastewater Effluent Irrigation - 93,677 34,000 80,400 Wastewater Wholesale 1,020,660 1,024,863 1,024,863 1,075,426 Wastewater Industrial Waste Fees 176,183 408,000 34,000 65,278 Other Wastewater 519,235 732,871 662,107 743,647 Drainage Fees 2,363,614 3,653,048 3,652,999 3,537,982 Transfer In - Other 237,350 239,725 240,000 242,122 TOTAL REVENUES $ 15,433,287 $ 19,198,536 $ 17,986,531 $ 18,482,637 Use of Reserves 1,702,463 1,475,000 1,000,000 3,843,000 TOTAL RESOURCES $ 17,135,750 $ 20,673,536 $ 18,986,531 $ 22,325,637 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Wastewater Administration $ 686,188 $ 1,019,711 $ 691,232 $ 1,368,936 Water Reclamation 2,442,539 2,921,1 12 2,745,008 3,016,574 Wastewater Collection 1,475,922 2,524,985 1,913,090 2,308,245 Beneficial Reuse 858,716 936,412 893,153 840,761 Wastewater Laboratory 390,387 425,397 391,731 466,500 Industrial Pretreatment 395,191 459,274 448,918 494,364 Drainage 1,297,903 1,615,884 1,597,746 1,637,450 Watershed Protection - 222,758 212,799 231,432 Drainage Miscellaneous 1,765,709 1,771,597 1,771,595 1,901,557 Miscellaneous 7,823,195 8,200,417 8,244,744 9,969,532 TOTAL EXPENDITURES $ 17,135,750 $ 20,097,547 $ 18,910,016 $ 22,235,351 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full -Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 25.00 24.00 24.00 24.00 Office/Clerical 2.00 3.00 3.00 3.00 Technical/Paraprofessional 34.50 36.50 36.50 36.50 Professional 5.50 6.50 6.50 6.50 Management/Supervision 6.50 6.50 6.50 6.50 Temporary/Seasonal 2.50 2.62 2.62 2.62 TOTAL PERSONNEL 76.00 79.12 79.12 79.12 * Estimate as of May, 2003 54 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES WASTEWATER FUND EXPENDITURES BY CLASSIFICATION 2003-04 2001-02 2002-03 2002-03 2003-04 EXPENDITURE SUMMARY ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 3,923,747 $ 4,582,216 $ 4,376,253 $ 4,093,719 Purchased Power 107,434 685,000 667,500 710,000 Materials & Supplies 420,182 787,711 564,329 723,040 Maintenance & Repair 692,217 831,302 757,447 842,178 Insurance 67,212 77,647 82,293 84,755 Miscellaneous 5,803 28,345 27,160 28,209 Operations 2,158,481 2,218,280 2,176,069 2,640,775 Fixed Assets 197,770 958,165 421,000 337,000 Return on Investment 499,382 603,851 565,020 615,179 Franchise Fee 570,723 690,115 645,739 713,422 Debt Service 5,133,143 6,329,717 6,329,717 8,385,290 Administrative Transfer to General Fund 1,585,839 986,274 978,565 918,554 Transfer to Technology Services Fund 234,073 186,998 186,998 277,740 Transfer to Electric Fund 127,587 135,234 135,234 100,776 Transfer to Water Fund - 175,847 - - Transfer to Utilities Administration 315,706 208,444 267,139 241,945 Transfer to Public Communications 83,608 - - - Transfer to Customer Service �') 378,896 546,795 659,661 629,387 Transfer to Safety & Training 69,540 65,606 69,892 78,612 Transfer to Fiber Optics 19,020 - - - Transfer for Capital Projects 545,387 - - 814,770 TOTAL EXPENDITURES $ 17,135,750 $ 20,097,547 $ 18,910,016 $ 22,235,351 WASTEWATER EXPENDITURES $22,235,351 Transfer to General Debt Service Transfer to Transfer to Electric 37.7% Fund Technology Fund 4.1 % ervices Fund 0.5% Franchise Fee 1.2% Transfer to Utilities 3.2% Administration Return on 1.1 % Investment Transfer to 2 8% Customer Service Fixed Assets ; (1) 1.5% 2.8% Operations 1 1 _ _-- Transfer to Safety & Training (') Miscellaneous 0.4% 0.1 % Transfer for Capital Insurance Projects 0.4% 3.7% Maintenance & Materials & Purchased Power Personal Services Repair Supplies 3.2% 18.4% 3.8% 3.2% * Estimate as of May, 2003 These divisions are found in the Water Fund. 55 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES SOLID WASTE FUND RESOURCE & EXPENDITURE SUMMARY 2003-04 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Garbage Fees - Residential $ 4,286,666 $ 4,228,750 $ 4,506,439 $ 4,682,766 Garbage Fees - Commercial 5,366,970 6,089,663 6,005,705 6,789,871 Landfill Fees 291,903 471,960 555,450 1,090,000 Sale of Refuse Bags 20,982 22,000 15,000 22,000 Appliances 6,850 12,000 3,000 12,000 Recycling 56,452 441,000 147,000 543,567 Other Revenues 355,952 - 76,500 - Interest Income 215,232 306,480 385,000 112,283 TOTAL REVENUES $ 10,601,007 $ 11,571,853 $ 11,694,094 $ 13,252,487 Use of Reserves 212,333 927,834 1,149,809 897,929 TOTAL RESOURCES $ 10,813,340 $ 12,499,687 $ 12,843,903 $ 14,150,416 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Solid Waste Administration $ 430,666 $ 506,601 $ 440,858 $ 599,947 Residential Collection 2,369,489 2,710,955 2,497,844 2,728,882 Commercial Collection 2,038,062 2,334,767 2,115,464 2,363,860 Solid Waste Landfill 1,314,936 1,389,375 1,572,193 1,669,366 Solid Waste Recycling 388,400 630,549 689,467 820,618 Customer Relations 287,608 436,802 310,688 256,371 Miscellaneous 3,984,179 4,490,638 4,607,767 5,040,064 TOTAL EXPENDITURES $ 10,813,340 $ 12,499,687 $ 12,234,281 $ 13,479,108 PERSONNEL Full -Time Equivalents (FTE) 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Service/Maintenance 54.00 54.00 54.00 54.50 Office/Clerical 3.00 3.00 3.00 2.00 Technical/Paraprofessional 20.00 20.00 20.00 20.50 Professional 2.00 2.00 1.00 1.00 Management/Supervision 7.00 7.00 8.00 8.00 Temporary/Seasonal 2.50 2.50 2.50 2.50 TOTAL PERSONNEL 88.50 88.50 88.50 88.50 * Estimate as of May, 2003 56 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES SOLID WASTE FUND EXPENDITURES BY CLASSIFICATION 2003-04 2001-02 2002-03 2002-03 2003-04 EXPENDITURE SUMMARY ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 4,098,618 $ 4,863,736 $ 4,331,511 $ 4,986,512 Materials & Supplies 200,437 280,787 182,739 298,309 Maintenance & Repair 80,497 105,390 133,663 169,109 Insurance 63,974 92,699 88,608 114,445 Miscellaneous 21,077 26,760 24,960 20,940 Operations 2,429,558 2,739,221 3,005,887 2,986,729 Fixed Assets - 8,800 8,091 - Debt Service 1,728,060 2,261,930 2,261,930 2,537,407 Admin. Transfer to General Fund 574,001 680,437 680,437 694,448 Franchise Fee 401,485 441,981 443,509 522,288 Landfill Closure 175,000 100,000 175,000 175,000 Transfer to Technology Services 213,028 196,810 196,810 295,387 Other Transfers 827,605 701,136 701,136 678,534 TOTAL EXPENDITURES $ 10,813,340 $ 12,499,687 $ 12,234,281 $ 13,479,108 Miscellan( 0.2% Insurance 0.8% Mainten Rer 1.11 * Estimate as of May, 2003 SOLID WASTE EXPENDITURES $13,479,108 Admin. Transfer to Debt Service General Fund 37.0% ranchise Fee 3.9% .andfill Closure 1.3% Transfer to Technology Services 2.2% her Transfers 5.0% 57 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES TECHNOLOGY SERVICES FUND RESOURCE & EXPENDITURE SUMMARY 2003-04 RESOURCES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Communication Services Transfer $ 430,982 $ 600,418 $ 600,418 $ - Transfer from General Fund 3,466,197 4,391,993 4,391,993 4,088,420 Transfer from CDBG - 81,150 81,150 56,905 Transfer from Electric Fund 496,727 402,293 402,293 542,463 Transfer from Water Fund 213,167 748,446 748,446 822,518 Transfer from Wastewater Fund 234,073 186,998 186,998 304,034 Transfer from Solid Waste Fund 213,028 196,810 196,810 295,387 Transfer from Fleet Services Fund 62,671 128,432 128,432 161,236 Transfer from Materials Management Fund 100,468 213,916 213,916 175,616 Transfer from Risk Management Fund 26,245 48,776 48,776 - Transfer from Municipal Court Tech Fund 110,838 100,000 100,000 100,000 Revenue from Copier Service 150,566 235,000 235,000 196,000 Interest Income 8,754 8,754 8,754 8,754 TOTAL REVENUES $ 5,513,716 $ 7,342,986 $ 7,342,986 $ 6,751,333 Use of Reserves 127,449 48,262 48,262 55,594 TOTAL RESOURCES $ 5,641,165 $ 7,391,248 $ 7,391,248 $ 6,806,927 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Administration $ 979,527 $ 1,196,437 $ 1,196,437 $ 1,310,716 Telecommunications 598,593 931,490 931,490 1,020,483 Geographic Information System 259,403 359,913 359,913 386,612 Applications Development 749,175 1,248,305 1,248,305 1,070,179 User Support 1,467,762 1,660,666 1,660,666 1,457,290 Public Safety/Projects 6,248 817,958 817,958 650,960 Reprographics 922,949 1,058,416 1,058,416 910,687 Wide -Area Networking 657,508 118,063 118,063 - TOTAL EXPENDITURES $ 5,641,165 $ 7,391,248 $ 7,391,248 $ 6,806,927 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full -Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 1.00 1.00 1.00 1.00 Technical/Paraprofessional 17.75 17.75 17.75 17.75 Professional 9.00 7.00 7.00 8.00 Management/Supervision 7.00 8.00 8.00 7.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 34.75 33.75 33.75 33.75 * Estimate as of May, 2003 58 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES TECHNOLOGY SERVICES FUND EXPENDITURES BY CLASSIFICATION 2003-04 2001-02 2002-03 2002-03 2003-04 EXPENDITURE SUMMARY ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services Materials & Supplies Maintenance & Repair Insurance Miscellaneous Operations Debt Service Transfers Fixed Assets TOTAL EXPENDITURES Insurance 0.3% Maintenance Repair 17.3% Materials Supplie 5.8% * Estimate as of May, 2003 $ 2,127,822 $ 2,397,599 $ 2,397,599 $ 2,439,313 414,502 426,397 425,017 391,293 752,540 975,221 938,970 1,177,348 10,200 12,104 12,104 16,692 1,778,108 2,788,708 2,833, 339 2,235,011 133,006 451,976 451,976 547,270 372,901 322,243 322,243 - 52,086 17,000 10,000 - $ 5,641,165 $ 7,391,248 $ 7,391,248 $ 6,806,927 TECHNOLOGY SERVICES EXPENDITURES $6,806,927 Operations 32.8% 35.8% Debt Service 8.0% vices 59 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES Contents RESOURCES Sale of Scrap Copy Sales Rental of Property Outside Sales Warehouse Sales TOTAL REVENUES Use of Reserves TOTAL RESOURCES EXPENDITURES Personal Services Materials & Supplies Inventory Cost Maintenance & Repair Insurance Miscellaneous Operations Debt Service Transfers Fixed Assets TOTAL EXPENDITURES MATERIALS MANAGEMENT FUND RESOURCE & EXPENDITURE SUMMARY 2003-04 2001-02 2002-03 2002-03 2003-04 ACTUAL BUDGET ESTIMATE * ADOPTED $ 18,480 $ - $ - $ 10,500 - - 11380 2,730 - - - 20,000 5,648,158 9,282,950 9,282,950 10,1 14,830 $ 5,666,638 $ 9,282,950 $ 9,284,330 $ 10,148,060 266,410 148,905 86,069 84,856 $ 5,933,048 $ 9,431,855 $ 9,370,399 $ 10,232,916 2001-02 2002-03 2002-03 2003-04 ACTUAL BUDGET ESTIMATE * ADOPTED $ 695,028 $ 905,590 $ 25,278 33,100 4,964,916 8,215,000 8,865 18,850 7,128 7,142 394 400 96,542 132,264 106,201 111,509 28,696 8,000 $ 5,933,048 $ 9,431,855 $ 766,461 $ 842,248 25,764 28,264 8,215,000 9,015,000 21,182 18,130 6,366 9,119 800 900 118,071 102,020 - 48,679 212,755 168,556 4,000 - 9,370,399 $ 10,232,916 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full -Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 5.00 5.00 5.00 5.00 Office/Clerical 2.00 2.00 2.00 2.00 Technical/Paraprofessional 1.00 2.00 2.00 2.00 Professional 3.00 4.00 4.00 4.00 Management/Supervision 2.00 2.00 2.00 2.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 13.00 15.00 15.00 15.00 * Estimate as of May, 2003 60 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES MOTOR POOL FUND RESOURCE & EXPENDITURE SUMMARY 2003-04 2001-02 2002-03 RESOURCES ACTUAL BUDGET Motor Pool Payments Motor Pool Replacement Payments Interest Income Miscellaneous Income Auction Sales TOTAL RESOURCES EXPENDITURES Materials & Supplies Operations Debt Service Transfer to Fleet Services Fund Administrative Transfer to General Fund Fixed Assets TOTAL EXPENDITURES * Estimate as of May, 2003 Contents 2002-03 2003-04 ESTIMATE * ADOPTED $ 4,489,232 $ 4,104,841 $ 4,104,841 $ 1,857,567 - - - 2,655,998 336,263 310,000 310,000 150,000 196 - - - 236,849 166,577 166,577 100,000 $ 5,062,540 $ 4,581,418 $ 4,581,418 $ 4,763,565 2001-02 2002-03 2002-03 2003-04 ACTUAL BUDGET ESTIMATE * ADOPTED $ 13 $ - $ - $ - 20,296 - - - 709,264 673,457 673,457 589,693 227,593 294,494 238,973 294,494 55,521 57,233 57,233 50,102 2,775,238 3,403,375 3,403,375 3,400,000 $ 3,787,925 $ 4,428,559 $ 4,373,038 $ 4,334,289 61 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES FLEET SERVICES FUND RESOURCE & EXPENDITURE SUMMARY 2003-04 RESOURCES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Fuel Sales - City $ 767,531 $ 1,544,156 $ 1,074,000 $ 1,480,000 Vehicle Maintenance - General Fund 613,653 630,249 644,000 698,034 Vehicle Maintenance - Utility Funds 1,750,219 1,620,059 1,620,000 1,415,879 Bus Maintenance, LINK 97,875 140,700 365,000 224,000 Transfer from Motor Pool Fund 227,593 238,973 238,973 294,494 TOTAL REVENUES $ 3,456,871 $ 4,174,137 $ 3,941,973 $ 4,112,407 Use of Reserves - - 1,679 - TOTAL RESOURCES $ 3,456,871 $ 4,174,137 $ 3,943,652 $ 4,112,407 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 868,101 $ 923,526 $ 879,934 $ 938,895 Materials & Supplies 39,916 44,925 48,195 49,850 Inventory 1,771,758 2,410,325 2,268,156 2,410,325 Maintenance & Repair 13,319 23,500 22,756 23,200 Miscellaneous - - - - Insurance 11,868 15,590 15,590 16,917 Operations 103,404 185,590 172,716 171,072 Debt Service 220,474 226,940 227,031 192,221 Transfers 162,121 183,476 233,476 264,927 Fixed Assets 12,087 45,000 75,798 45,000 TOTAL EXPENDITURES $ 3,203,048 $ 4,058,872 $ 3,943,652 $ 4,112,407 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full -Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 4.00 4.00 4.00 4.00 Office/Clerical - - - - Technical/Paraprofessional 10.00 11.00 12.00 12.00 Professional 1.00 1.00 1.00 1.00 Management/Supervision 3.00 3.00 3.00 3.00 Temporary/Seasonal 0.50 0.50 0.50 0.50 TOTAL PERSONNEL 18.50 19.50 20.50 20.50 * Estimate as of May, 2003 62 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES RECREATION FUND RESOURCE & EXPENDITURE SUMMARY 2003-04 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Special Projects 15,824 16,000 8,000 7,000 Marketing 28,548 29,032 29,032 26,863 Civic Center 32,519 31,038 17,000 15,228 Denia Recreation Center 84,829 98,201 87,000 86,460 North Lakes Recreation Center 154,263 138,041 140,000 152,288 Senior Center 54,335 53,546 51,650 52,216 Children's Programs 654,642 860,279 700,000 653,715 Goldfield Tennis Center 62,848 83,537 66,000 73,892 Aquatics 53,143 51,581 51,581 156,010 Therapeutics 17,577 24,292 7,560 7,750 Martin Luther King Jr. Recreation Center 51,164 56,191 40,000 50,913 McMath Gymnasium 18,310 13,804 14,500 17,300 Athletics 80,355 88,000 79,000 181,993 Golf - - - 28,532 Natatorium - 183,000 183,000 375,620 Water Park - 995,837 995,837 1,370,000 Interest Income 5,240 4,500 4,500 4,500 TOTAL REVENUES $ 1,313,597 $ 2,726,879 $ 2,474,660 $ 3,260,280 Use of Reserves - 184,327 96,027 2,940 TOTAL RESOURCES $ 1,313,597 $ 2,911,206 $ 2,570,687 $ 3,263,220 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services 654,485 1,259,656 1,026,765 1,650,899 Materials &Supplies 288,602 501,910 461,700 465,848 Maintenance & Repair 6,345 87,520 87,520 50,680 Insurance 2,736 13,269 13,269 11,145 Operations 204,542 616,970 554,552 695,259 Debt Service - 80,000 80,000 126,670 Administrative Transfer to General Fund 101,266 327,931 327,931 245,219 Fixed Assets - 23,950 18,950 17,500 TOTAL EXPENDITURES $ 1,257,976 $ 2,911,206 $ 2,570,687 $ 3,263,220 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full -Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - 2.00 2.00 2.00 Office/Clerical 0.50 1.00 1.00 1.00 Technical/Paraprofessional - 1.00 1.00 1.00 Professional 3.00 2.00 2.00 - Management/Supervision Temporary/Seasonal TOTAL PERSONNEL * Estimate as of May, 2003 - 4.00 4.00 4.00 27.11 39.81 39.81 54.87 30.61 49.81 49.81 62.87 63 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES TOURIST & CONVENTION FUND RESOURCE & EXPENDITURE SUMMARY 2003-04 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Hotel Occupancy Tax $ 867,686 $ 835,000 $ 825,000 $ 792,000 Interest Income 12,458 5,000 4,000 2,000 Refund from Prior Year 2,830 - 3,114 - TOTAL REVENUES $ 882,974 $ 840,000 $ 832,114 $ 794,000 Use of Reserves - - - 9,749 TOTAL RESOURCES $ 882,974 $ 840,000 $ 832,114 $ 803,749 EXPENDITURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Convention and Visitors Bureau $ 319,845 $ 305,584 $ 305,584 $ 371,783 North Texas State Fair Association 83,755 80,020 80,020 67,000 Greater Denton Arts Council 113,209 108,161 108,161 104,000 Eligible City Expenses - Civic Center 24,050 22,978 22,978 50,000 Eligible City Expenses - Economic Dev. - 5,000 5,000 - Denton Festival Foundation 75,917 72,532 72,532 55,000 Denton Black Chamber of Commerce 13,285 12,693 12,693 6,400 Denton Holiday Festival Foundation 7,500 6,800 6,800 4,000 Denton Community Theatre 17,081 16,320 16,320 9,500 Denton Air Fair 11,814 10,879 - - Denton Main Street Association 14,234 13,600 13,600 6,500 Denton County Museums 101,638 97,106 97,106 93,000 Cinco de Mayo 15,791 9,450 9,450 3,000 Juneteenth Committee 9,856 9,066 9,066 4,566 Kiwanis' July 4th Program 20,877 19,946 19,946 3,000 Tejas Storytelling Association 52,193 49,865 49,865 26,000 TOTAL EXPENDITURES $ 881,045 $ 840,000 $ 829,121 $ 803,749 * Estimate as of May, 2003 64 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES EMILY FOWLER LIBRARY FUND RESOURCE & EXPENDITURE SUMMARY 2003-04 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Emily Fowler Library Revenue $ 104,665 $ 99,686 $ 104,432 $ 112,000 Use of Reserves 27,825 - - - TOTAL RESOURCES $ 132,490 $ 99,686 $ 104,432 $ 112,000 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Materials &Supplies $ 27,918 $ 12,150 $ 12,000 $ 18,350 Maintenance & Repair 100 1,500 1,000 - Operations 87,085 81,036 81,000 71,772 Fixed Assets 17,387 5,000 5,000 21,878 TOTAL EXPENDITURES $ 132,490 $ 99,686 $ 99,000 $ 112,000 * Estimate as of May, 2003 65 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES POLICE CONFISCATION FUND RESOURCE & EXPENDITURE SUMMARY 2003-04 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Seizures $ 37,671 $ 50,000 $ 54,000 $ 38,000 Use of Reserves - 38,600 10,850 24,000 TOTAL RESOURCES $ 37,671 $ 88,600 $ 64,850 $ 62,000 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Materials & Supplies $ 2,220 $ 15,000 $ 10,250 $ 7,000 Maintenance & Repair - 34,600 - - Operations 25,081 39,000 54,600 55,000 TOTAL EXPENDITURES $ 27,301 $ 88,600 $ 64,850 $ 62,000 * Estimate as of May, 2003 66 "Dedicated to Quality Service" w LINK Transpor CITY OF DENTON ORGANIZATIONAL CHART F---Citizens City Council Boards & Commissions City Attorney Municipal Judge City Manager Internal Audit & Operation Analysis Director of Management & Public Information Services City Manager's Office Public Information Office Cable Television Reprographics Economic Development / Main Street Assistant City Manager Fiscal Operations Management & Budget Library Human Resources Technology Services Materials Management Fleet Services Motor Pool Assistant City Manager Electric Operations Water Operations Wastewater Operations Drainage Operations Solid Waste Operations Traffic Operations Streets Street Lighting Parks & Recreation Assistant City Manager Police Department / Animal Services Code Enforcement Fire Department Public Transportation Airport Planning Building Inspections Facilities Management Engineering CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES Utility Services Public Utilities Board CITY OF DENTON BOARDS AND COMMISSIONS (City Council Appointed) Public Safety & Transportation Operations Animal Shelter Advisory Board Civil Service Commission Airport Advisory Board City Council Development Services Planning & Zoning Commission Community Development Advisory Board Zoning Board of Adjustment Human Services Advisory Committee Construction Advisory and Appeals Board Traffic Safety Commission Parks & Recreation Board Historic Landmark Commission Fiscal & Municipal Services Library Board 67 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES GENERAL FUND RESOURCE SUMMARY 2003-04 2001-02 2002-03 2002-03 2003-04 DESCRIPTION ACTUAL BUDGET ESTIMATE * ADOPTED Current Year Ad Valorem 10,703,624 12,523,297 $12,567,958 14,1 18,962 Delinquent Ad Valorem 227,724 205,000 210,000 210,000 Current Year - Penalties and Interest 122,036 120,000 125,000 125,000 Prior Year - Penalties and Interest 67,987 70,000 90,000 75,000 Tax Collection Fees 71,786 50,000 60,000 60,000 Ad Valorem Taxes 1 1,193,157 12,968,297 $13,052,958 14,588,962 Sales Tax $ 15,875,934 $ 16,497,922 $15,718,263 $ 16,539,811 Sales Tax 15,875,934 16,497,922 $15,718,263 16,539,811 Franchise - TXU Gas $ 1,162,445 $ 962,911 $ 1,105,562 $ 1,071,358 Franchise - Charter Communications 589,161 612,000 612,000 892,600 Franchise - CoSery Electric 57,879 50,148 78,050 66,414 Franchise - TXU Electric 61,421 69,115 73,335 77,002 Franchise - CoSery Gas 10,264 16,027 36,797 38,637 Franchise - Verizon 1,029,223 1,200,000 1,200,000 1,260,000 Franchise - Telecommunications 118,812 108,327 119,500 148,725 Franchise - DMU Water ** 763,333 799,215 696,621 844,135 Franchise - DMU Wastewater ** 584,345 690,115 667,919 713,422 Franchise - DMU Solid Waste ** 413,837 441,981 457,131 522,288 Franchise Agreements 4,790,720 4,949,839 5,046,915 5,634,581 Mixed Beverage Tax $ 174,264 $ 182,000 $ 200,200 $ 206,206 Bingo Tax 20,673 20,000 29,000 24,000 Other Taxes 194,937 202,000 229,200 230,206 * Estimate as of May, 2003 ** Denton Municipal Utilities 68 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES GENERAL FUND RESOURCE SUMMARY 2003-04 2001-02 2002-03 2002-03 2003-04 DESCRIPTION ACTUAL BUDGET ESTIMATE * ADOPTED Community Building Rentals 87,219 100,000 100,000 66,900 Ambulance Service Fees 664,296 814,000 780,000 819,000 Motor Vehicle Accident - Engine Response 9,016 20,000 6,000 8,000 Hazardous Materials Billing - 10,000 5,000 5,000 Fire Inspections 59,576 75,000 85,000 85,000 Restaurant Inspections*** - 107,000 125,000 165,000 Grocery Store Inspections*** - 7,000 20,000 - Swimming Pool Inspections*** - 17,440 18,440 19,240 Day Care Inspections*** - 29,000 20,000 - Reinspection Fees*** - 15,200 9,200 10,800 Electrical Inspections*** - 31,000 28,500 26,000 Plumbing Inspections*** - 44,000 51,000 51,000 Overtime Inspections 945 2,000 7,500 8,500 Right -of -Way Inspection Fees 75,056 48,000 30,000 50,000 Public Works Inspection Fees 278,349 250,000 600,000 487,000 Recreational Program Fees 36,449 50,000 46,000 53,200 Athletic Program Fees 35,617 53,609 33,000 56,000 Charges to Bond Fund 2,842,831 4,019,337 3,351,134 3,463,071 Engineering Print Revenue 4,637 2,500 2,922 2,500 Swimming Pool 72,990 88,000 70,000 - Cemetery Fees 7,086 8,000 7,500 15,500 Airport Fees 309,572 351,276 214,767 369,949 Traffic Impact Analysis Review Fees 3,000 5,000 7,000 7,000 Development Fees 155,896 244,200 244,200 250,000 Sale of Documents 8,875 3,000 3,500 3,500 Plan Review Fees*** - 170,000 175,000 185,000 Parking Meter Receipts 1,236 - - - Publication Sales 232 1,200 250 250 Development Postage 4,626 1,200 5,200 5,200 Traffic/Police Reports 35,795 35,000 34,000 36,000 Street Cut Reimbursements 154,682 220,000 220,000 220,000 Animal Carcass Pick -Ups 4,864 6,100 5,500 5,500 Service Fees 4,852,845 6,828,062 6,305,613 6,474,1 10 * Estimate as of May, 2003 *** The Building Inspections Fund was combined with the General Fund for the 2002-03 budget year to comply with GASB 34 requirements. 69 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES GENERAL FUND RESOURCE SUMMARY 2003-04 2001-02 2002-03 2002-03 2003-04 DESCRIPTION ACTUAL BUDGET ESTIMATE * ADOPTED Warrant Fees 121,383 168,000 168,000 176,000 Animal Pound Fees 66,653 84,000 85,000 86,000 Animal Services Fines 7,109 10,000 6,500 10,000 Auto Pound Fees 59,557 83,200 83,200 76,000 Mowing Charges 1,584 1,800 3,000 4,000 Police Escort and Guard Fees 14,809 15,500 17,828 17,500 Civil Fines 46,806 50,000 30,000 35,000 Arrest Fees 139,572 163,000 150,000 158,000 Inspection Fines and Fees 2,863 4,000 3,600 3,600 Fire Department Fines 5,616 20,000 10,000 10,000 Denton Municipal Fines 1,629,581 1,763,000 1,640,000 1,800,000 UNT Police Fines 114,802 120,000 115,000 121,000 TWU Police Fines 25,591 35,000 17,500 25,000 Parking Fines 99,278 116,000 104,000 109,000 Uniform Traffic Fees 68,499 77,000 73,000 77,000 False Alarm Fees 32,600 42,000 28,200 31,200 Court Time Payments 7,335 7,000 21,000 22,500 Court Cost Service Fees 144,294 130,000 120,000 136,000 Court Administration Fees 935,888 1,025,000 1,080,000 1,134,000 Fines and Fees 3,523,820 3,914,500 3,755,828 4,031,800 Food Handler Permits*** $ - $ 59,200 $ 59,200 $ 59,200 Zoning Permits 59,747 85,800 45,000 100,000 Loading Zones 2,782 3,500 2,700 3,036 Parking Lot Permits 7,351 9,000 7,000 8,000 Moving Permits*** - 400 400 400 Demolition Permits*** - 400 1,900 1,000 Pool, Spa, Hot Tub Permits*** - 7,600 8,000 9,600 Building Permits*** - 1,000,860 1,155,000 1,100,000 Electrical and Plumbing Licenses*** - 2,000 32,275 2,000 Curb Cut Permits*** - 400 2,700 2,880 Mobile Home Park Licenses*** - 10,530 9,850 9,850 Sign Permits*** - 23,800 23,800 25,500 Fence Permits*** - 200 18,000 18,000 Mechanical Permits*** - 18,800 10,000 12,000 Certificate of Occupancy Fees*** - 24,000 26,300 27,000 Variance Fees 1,750 3,150 4,000 4,500 Landscape Fees*** - - 1,100 1,300 Temporary Gas Permits*** - 2,000 10,000 10,000 Park Vendor Fees 6,616 7,000 9,800 11,000 Beer and Wine Permits*** - 10,000 10,000 10,000 CPR Training 4,621 6,000 3,500 5,000 Pool Manager Certifications*** - 2,300 1,840 - Tax Certificates 1,010 2,000 1,850 2,000 Tax Roll Processing 7,173 10,000 10,200 10,000 Licenses and Permits 91,050 1,288,940 1,454,415 1,432,266 * Estimate as of May, 2003 *** The Building Inspections Fund was combined with the General Fund for the 2002-03 budget year to comply with GASB 34 requirements. 70 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES GENERAL FUND RESOURCE SUMMARY 2003-04 2001-02 2002-03 2002-03 2003-04 DESCRIPTION ACTUAL BUDGET ESTIMATE * ADOPTED Interest Income 1,01 1,454 1,030,485 1,035,000 550,000 County Contribution - Library 142,309 142,646 146,573 138,560 County Contribution - Ambulance Service 301,882 368,113 333,113 291,444 Small Cities Contribution - Ambulance 119,652 114,416 116,352 124,474 DISD Contribution - School Resource Officer 30,408 73,329 10,070 - State - Signal Reimbursement 12,046 16,062 16,062 16,062 Contract -Denton Independent School District 47,150 73,173 67,700 114,274 Williams Square Parking Fees 12,264 12,264 15,330 15,330 Miscellaneous Revenues 129,589 121,560 34,000 137,638 DCTA/ELAP - - - 750,000 Recovery of Prior -Year Expenditures 8,006 20,000 1,000 20,000 City Hall East Lease Revenues 91,389 98,604 98,604 98,604 Library Rental Revenue - - 1,000 6,000 Mowing Administration Fees 6,009 6,700 9,000 10,000 Mowing Liens 3,599 4,200 7,500 7,500 Attorney Lease 4,125 - - - Police Phone Commissions 13,693 15,400 14,687 14,700 Miscellaneous Revenues 1,933,575 2,096,952 1,905,991 2,294,586 Return on Investment - Water Return on Investment - Wastewater Payment in Lieu of Taxes Administrative Transfer - Electric Administrative Transfer - Water Administrative Transfer - Solid Waste Administrative Transfer - Wastewater Administrative Transfer - Motor Pool Administrative Transfer - Building Inspections Administrative Transfer - Fleet Services Transfer - Risk Management Transfer - Recreation Fund Transfer - Aquatic Center Fund Transfer - Municipal Court Security Transfer - Tourist & Convention Transfer - Insurance Fund Transfer - Engineering Services Transfer - Public Information Services Transfers TOTAL REVENUES Use of Fund Balance TOTAL RESOURCES $ 667,916 $ 699,313 $ 778,920 $ 738,630 514,951 603,850 584,426 615,179 5,957,025 6,025,204 6,315,899 6,571,985 1,616,508 1,158,156 1,158,156 1,120,263 873,489 1,320,595 1,320,595 1,149,215 574,001 675,859 675,859 694,448 994,605 977,910 977,910 918,554 55,521 57,233 57,233 50,102 332,195 - - - 99, 450 105,455 105,455 105,455 411,919 468,405 468,405 468,718 101,266 233,624 233,624 122,161 - 94,307 94,307 123,058 84,421 90,000 90,000 90,000 6,000 - - - 80,000 80,000 80,000 - 914,983 - - - 384,485 - - - 13, 668, 735 12,589,911 $12,940,789 12, 767, 768 $ 56,124,773 $ 61,336,423 $60,409,972 $ 63,994,090 $ 1,323,017 $ 577,630 $ 381,733 $ 185,162 $ 57,447,790 $ 61,914,053 $60,791,705 $ 64,179,252 * Estimate as of May, 2003 71 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES $70,000, $60,000, $50,000, $40,000, $30,000, $20,000, $10,000, GENERAL FUND REVENUE REVENUE BY SOURCE 95-96 96-97 97-98 98-99 99-00 00-01 01-02 02-03 03-04 (Act.) (Act.) (Act.) (Act.) (Act.) (Act.) (Act.) (Est.) (Bud.) AD VALOREM TAX ■ SALES TAX ❑ FRANCHISE AGREEMENTS OTHER TAXES ® REVENUE FEES E FINES & FEES ElLICENSES & PERMITS ❑MISCELLANEOUS REVENUES EM TRANSFERS 72 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL FUND REVENUE 2003-04 MAJOR REVENUE SUMMARY 1. Ad Valorem Tax The 2003-04 total certified appraised value for the City of Denton is $4,042,202,871, which is an increase of 9.15% over the prior year's certified value and 7.61 % over the 2002-03 final value including supplements. The City Council voted to maintain the ad valorem tax rate at $0.54815 per $100 valuation. 2. Sales Tax The largest revenue source in the General Fund is sales tax receipts. The 2003-04 adopted budget includes a 3% increase over the 2002-03 estimated amount and $350,000 in projected sales tax receipts from Denton Crossing and Foley's. 3. Franchise Agreements Revenue from franchise agreements is budgeted to increase $684,742, which is a 14% increase over the prior year. The budgeted amount for 2003-04 is based on the services provided by companies holding franchise agreements with the City of Denton. 4. Service Fees Revenue from service -related fees is budgeted to decrease $353,953 over the prior year. The decrease in revenue includes a decrease in community building rentals, a decrease in charges to bonds, and a decrease in swimming pool fees. The decrease in community building rentals and swimming pool fees is due to the relocation of two programs to the Recreation Fund. The decrease in charges to bonds is a result of fewer capital projects in the new fiscal year. Fines and Fees Overall, fines and fees are budgeted to increase $117,300 over the prior year. This increase is driven by the increase in court administrative fees and municipal fines. Licenses and Permits Revenue from licenses and permits related to development is anticipated to increase $143,326 over the prior year. The increase is primarily due to an anticipated increase in building and zoning permit activity. 7. Miscellaneous Revenues Miscellaneous revenue is budgeted to increase by $197,634 over the prior year. This is the result of an increase in Denton Independent School District contributions for the school crossing guard program and anticipated ELAP funding from the Denton County Transportation Authority. 8. Transfers Overall, transfers to the General Fund are budgeted to increase by $177,857 in 2003-04. Most of the increase is a result of increased return on investment transfers from various utility funds. The return on investment is based on a percentage of utility rate revenue. 73 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL FUND OF TOTAL REVENUE BY SOURCE 1995-96 1996-97 1997-98 1998-99 1999-00 2000-01 2001-02 2002-03 2003-04 (Act.) (Act.) (Act.) (Act.) (Act.) (Act.) (Act.) (Est.) (Bud.) OTHER REVENUE 11 TAX REVENUE 74 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES mm'ar1Jl�ji��ttt� 75 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES GENERAL FUND EXPENDITURE SUMMARY 2003-04 DEPARTMENT NAME 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED City Manager's Office $ 827,789 $ 1,056,460 $ 1,040,880 $ 957,800 Public Information Office 441,325 574,301 560,486 506,158 Cable Television 109,683 130,602 126,406 1 12,81 1 General Government $ 1,378,797 $ 1,761,363 $ 1,727,772 $ 1,576,769 Internal Audit $ 118,524 $ 133,259 $ 112,929 $ 126,670 Economic Development $ 399,336 $ 501,158 $ 495,399 $ 459,788 Main Street 221,354 250,975 242,490 240,561 Economic Development $ 620,690 $ 752,133 $ 737,889 $ 700,349 Legal Administration $ 922,193 $ 1,119,794 $ 1,092,313 $ 1,059,088 Municipal Judge $ 229,192 $ 292,707 $ 262,707 $ 264,981 Police $ 13,092,406 $ 15,063,395 $ 14,618,499 $ 15,285,137 Animal Services $ 445,330 $ 478,631 $ 482,890 $ 534,625 Code Enforcement $ 377,640 $ 421,312 $ 421,310 $ 453,397 Fire Administration $ 1,091,125 $ 1,593,664 $ 1,515,309 $ 1,769,913 Fire Operations 9,739,625 10,027,095 9,871,095 10,451,911 Fire Prevention 456,491 461,687 461,687 522,924 Emergency Medical Services 710,770 452,253 452,253 651,561 Fire $ 11,998,011 $ 12,534,699 $ 12,300,344 $ 13,396,309 Public Transportation $ 330,348 $ 287,126 $ 287,126 $ 287,126 Airport $ 325,155 $ 524,782 $ 492,501 $ 532,687 Engineering $ 2,989,201 $ 3,496,685 $ 3,496,924 $ 3,648,182 Planning $ 1,092,533 $ 1,404,556 $ 1,244,975 $ 1,350,821 Building Inspections ** - 1,408,097 1,358,253 1,305,272 Development Services $ 1,092,533 $ 2,812,653 $ 2,603,228 $ 2,656,093 Facilities Management $ 2,087,946 $ 2,374,427 $ 2,347,040 $ 2,417,265 * Estimate as of May, 2003 ** The Building Inspections Fund was combined with the General Fund for the 2002-03 budget year to comply with GASB 34 requirements. 76 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL FUND EXPENDITURE SUMMARY 2003-04 DEPARTMENT NAME 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Traffic Operations $ 921,637 $ 836,347 $ 854,235 $ 1,030,570 Streets 2,707,820 2,927,715 3,029,280 3,213,417 Street Lighting 592,088 676,468 570,000 570,000 Traffic & Street Operations $ 4,221,545 $ 4,440,530 $ 4,453,515 $ 4,813,987 Park Administration $ 373,293 $ 794,384 $ 764,384 $ 562,206 Leisure Services 1,742,001 1,921,391 1,875,195 1,993,908 Park Maintenance 3,297,166 3,165,234 3,131,801 4,020,619 Keep Denton Beautiful 197,652 230,052 225,052 227,072 Parks & Recreation $ 5,610,112 $ 6,111,061 $ 5,996,432 $ 6,803,805 Finance Administration $ 224,393 $ 272,418 $ 267,036 $ 302,745 Treasury 320,253 346,742 343,389 360,133 Tax 137,721 321,097 309,184 312,505 Municipal Court 715,200 932,009 928,009 813,226 Risk Management 339,419 443,708 439,416 443,180 Accounting 1,01 1,737 1,565,534 1,491,556 1,187,457 Budget 308,364 402,044 412,430 474,432 Fiscal & Municipal Services $ 3,057,087 $ 4,283,552 $ 4,191,020 $ 3,893,678 Library Administration $ 627,257 $ 952,337 $ 811,057 $ 850,133 Circulation Services 328,782 350,060 350,060 374,789 Technical Services 197,072 208,839 209,356 219,145 Adult Services 452,253 485,145 485,120 514,580 Youth Services 380,237 412,647 412,647 487,041 South Branch Library 395,961 436,109 433,087 481,809 Library Services $ 2,381,562 $ 2,845,137 $ 2,701,327 $ 2,927,497 Human Resources $ 973,828 $ 1,215,908 $ 1,173,192 $ 1,223,812 Agency Contributions $ 239,544 $ 280,392 $ 280,392 $ 280,395 Miscellaneous $ 4,956,146 $ 684,507 $ 1,012,355 $ 1,297,400 TOTAL EXPENDITURES $ 57,447,790 $ 61,914,053 $ 60,791,705 $ 64,179,252 * Estimate as of May, 2003 77 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES GENERAL FUND EXPENDITURES BY CLASSIFICATION 2003-04 EXPENDITURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 PROPOSED Personal Services $ 41,727,772 $ 45,891,920 $ 45,298,564 $ 46,788,843 Materials & Supplies 1,307,700 1,282,329 1,337,081 1,299,049 Maintenance & Repair 1,819,817 1,827,784 2,019,783 2,137,962 Insurance 372,269 79,638 83,751 534,266 Miscellaneous 535,655 572,060 564,371 1,145,981 Operations 7,812,896 7,497,476 7,029,402 8,207,765 Transfers 3,604,124 4,528,937 4,351,910 3,785,943 Fixed Assets 267,557 233,909 106,843 279,443 TOTAL EXPENDITURES $ 57,447,790 $ 61,914,053 $ 60,791,705 $ 64,179,252 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full -Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * PROPOSED Service/Maintenance 50.00 50.00 50.00 55.00 Office/Clerical 80.75 84.75 84.75 83.75 Technical/Paraprofessional 138.00 150.00 150.00 151.00 Professional 88.00 90.00 91.00 92.00 Management/Supervision 52.00 53.00 52.00 51.00 Sworn Public Safety 264.00 281.00 267.00 267.00 Temporary/Seasonal 18.95 18.95 18.95 19.45 TOTAL PERSONNEL 691.70 727.70 713.70 719.20 * Estimate as of May, 2003 78 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES Licenses an Permits 2.2% Fines and Fee 6.3% Service Fees 10.1% Other Taxe! 0.3% Frc Agr, Miscellan 1.8% Insurance 0.8% Maintenanc Repair 3.3% Mat Su 2.0% GENERAL FUND RESOURCES & EXPENDITURES RESOURCES $64,179,252 Miscellaneous Return on „-r„- Investment Payment in Lieu of es 25.8% EXPENDITURES $64,179,252 Fixed Assets Transfers n 507- Transfers 17.8% Reserves 0.3% Valorem Taxes 22.7% Personal Services 72.9% 79 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL FUND POSITION SUMMARY 2003-04 2001-02 2002-03 2002-03 2003-04 DEPARTMENT NAME ACTUAL BUDGET ESTIMATE * ADOPTED City Manager's Office Public Information Office Cable Television General Government Internal Audit Economic Development Main Street Economic Development Legal Administration Municipal Judge Police Animal Services Code Enforcement Fire Administration Fire Operations Fire Prevention Emergency Medical Services Fire Public Transportation Airport Engineering Planning Building Inspections ** Development Services Facilities Management * Estimate as of May, 2003 Contents 8.00 8.00 8.00 8.00 5.00 5.00 5.00 5.00 2.00 2.00 2.00 2.00 15.00 15.00 15.00 15.00 1.50 1.50 1.50 1.50 4.00 4.00 4.00 4.00 3.00 3.00 3.00 3.00 7.00 7.00 7.00 7.00 10.00 10.00 10.00 10.00 3.00 3.00 3.00 3.00 178.14 180.14 180.14 182.73 8.00 8.00 8.00 8.00 7.00 7.00 7.00 7.00 16.00 16.00 16.00 16.00 126.00 141.00 127.00 127.00 6.25 6.25 6.25 6.25 3.00 3.00 3.00 3.00 151.25 166.25 152.25 152.25 4.50 4.50 4.50 4.50 44.00 44.00 45.00 45.00 16.00 16.00 15.00 15.00 - 19.00 19.00 19.00 16.00 35.00 34.00 34.00 15.00 15.00 15.00 15.00 80 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL FUND POSITION SUMMARY 2003-04 2001-02 2002-03 2002-03 2003-04 DEPARTMENT NAME ACTUAL BUDGET ESTIMATE * ADOPTED Traffic Operations Streets Street Lighting Traffic & Street Operations Park Administration Leisure Services Park Maintenance Keep Denton Beautiful Parks & Recreation Finance Administration Treasury Tax Municipal Court Risk Management Accounting Budget Fiscal & Municipal Services Library Administration Circulation Services Technical Services Adult Services Youth Services South Branch Library Library Services Human Resources TOTAL * Estimate as of May, 2003 Contents 9.00 30.00 9.00 30.00 9.00 30.00 9.00 29.00 39.00 39.00 39.00 38.00 4.00 4.00 4.00 4.00 34.20 34.20 34.20 32.11 45.36 45.36 45.36 50.36 3.00 3.00 3.00 3.00 86.56 86.56 86.56 89.47 2.00 2.00 2.00 2.00 4.00 4.00 4.00 4.00 2.00 2.00 2.00 2.00 14.25 14.25 14.25 14.25 5.00 5.00 5.00 5.00 18.00 18.00 17.00 17.00 4.00 4.00 5.00 5.00 49.25 49.25 49.25 49.25 4.00 4.00 4.00 4.00 9.00 9.00 9.00 9.00 4.00 4.00 4.00 4.00 9.00 9.00 9.00 9.00 7.50 7.50 7.50 8.50 8.00 8.00 8.00 8.00 41.50 41.50 41.50 42.50 15.00 15.00 15.00 15.00 691.70 727.70 713.70 719.20 81 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL FUND SERVICES City council Nunicipal Judge I u Citytvbnager a City Attorney Judicial Services General Governrrent Services, Legal Services City hhanager's Office, Public Information Office, Cable Television, Econon is Developrrent/hhain Street, Internal Audit & Operation Analysis Police Departrrent, Animal Services, Code Enforcerrent, Fire Departrrent, Airport, Public Transportation, Planning, Engineering Building Inspections, Facilities hhanagerrent Traffic Operations, Streets, Street Lighting, Parks & Recreation Fiscal Operations, tvbnagerrent & Budget, Library, Human Resources 82 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL GOVERNMENT SERVICES, LEGAL, MUNICIPAL JUDGE'S OFFICE Judicial Services Municipal Judge Municipal Judge's Office City Council General Government Services City Manager General Government Services City Manager's Office Public Information Office Cable Television Internal Audit & Operation Analysis Economic Development Main Street Legal Services City Attorney Legal 83 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES GENERAL GOVERNMENT SERVICES SUMMARY BY CATEGORY 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources $ 1,378,797 $ 1,761,363 $ 1,727,772 $ 1,576,769 TOTAL RESOURCES $ 1,378,797 $ 1,761,363 $ 1,727,772 $ 1,576,769 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 1,043,135 $ 1,087,314 $ 1,083,232 $ 1,102,831 Materials & Supplies 58,351 43,528 36,156 23,555 Maintenance & Repair 18,444 21,654 18,311 16,236 Insurance - 967 967 9,103 Miscellaneous 24,729 24,190 24,190 23,840 Operations 234,138 257,706 238,912 202,450 Transfers - 326,004 326,004 198,754 Fixed Assets - - - - TOTAL EXPENDITURES $ 1,378,797 $ 1,761,363 $ 1,727,772 $ 1,576,769 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 2.00 2.00 2.00 2.00 Technical/Paraprofessional 3.00 3.00 3.00 3.00 Professional 7.00 7.00 7.00 7.00 Management/Supervision 2.00 2.00 2.00 2.00 Temporary/Seasonal 1.00 1.00 1.00 1.00 TOTAL PERSONNEL 15.00 15.00 15.00 15.00 * Estimate as of May, 2003 84 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES GENERAL GOVERNMENT SERVICES SUMMARY BY DIVISION 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Government $ - $ - $ - $ - Public Information Office - - - - Cable TV - - - - General Resources 1,378,797 1,761,363 1,727,772 1,576,769 TOTAL RESOURCES $ 1,378,797 $ 1,761,363 $ 1,727,772 $ 1,576,769 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED General Government $ 827,789 $ 1,056,460 $ 1,040,880 $ 957,800 Public Information 441,325 574,301 560,486 506,158 Cable TV 109,683 130,602 126,406 112,811 TOTAL EXPENDITURES $ 1,378,797 $ 1,761,363 $ 1,727,772 $ 1,576,769 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED General Government 8.00 8.00 8.00 8.00 Public Information 5.00 5.00 5.00 5.00 Cable TV 2.00 2.00 2.00 2.00 TOTAL PERSONNEL 15.00 15.00 15.00 15.00 * Estimate as of May, 2003 85 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL GOVERNMENT SERVICES CITY MANAGER'S OFFICE PROGRAM DESCRIPTION The City Manager's Office (CMO) is responsible for the efficient and effective implementation of City Council policies and priorities throughout City government. General Government accomplishes this responsibility by coordinating the official business of the City Council, by providing leadership and direction to the entire organization, by conducting municipal and special elections, by maintaining the official records of the City, by responding to requests for information and assistance, and by acting as a liaison between City government and the City Council. MAJOR DIVISION GOALS 1. Create a departmental mission statement, leadership philosophy, and customer service model. 2. Continue to increase citizen ease of access to public information through more effective and more efficient use of existing technologies and resources. 3. Be a role model for the organization in using a balanced scorecard and neighborhood service delivery principles as they relate to the City's mission statement. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Development performance measures based on a balance scorecard approach to set goals and achievable measures, to drive increased productivity, and to continually increase the standards of effectiveness and efficiency of the City Manager's Office. 2. Organize ordinances and resolutions into an electronic searchable database via Laser Fiche technology 3. Create a consolidated office manual and implement an office -wide cross training system. 4. Use the elements of neighborhood service delivery as they relate to the City's mission statement whenever appropriate. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Requests for service 250 260 280 300 2. Street closures 15 20 14 N/A* 3. Noise exceptions 6 14 12 12 4. Council meetings/agendas 44 40 37 37 5. Records scanned N/A N/A 2,880 8,320 6. Reading files 52 52 52 52 *Street Closures will be rolled into the mainstreamed events process facilitated by the Parks Department. 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Population ranking city administration as effective 83% 86% 84% 86% 2. Population satisfied with the quality of life in the city of Denton 94% 97% 95% 97% 3. Population satisfied with living in the city of Denton 92% 95% 93% 95% 4. Population that feel their neighborhood receives sufficient city services 84% 87% 85% 87% 5. Population who feel frustrated about how city government works in Denton 33% 30% 32% 30% 86 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL GOVERNMENT SERVICES CITY MANAGER'S OFFICE 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources $ 827,789 $ 1,056,460 $ 1,040,880 $ 95770 TOTAL RESOURCES $ 827,789 $ 1,056,460 $ 1,040,880 $ 957,800 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 656,809 $ 679,465 $ 679,465 $ 693,259 Materials & Supplies 31,263 27,069 16,486 15,389 Maintenance & Repair 1,781 2,053 2,053 2,260 Insurance - 967 967 9,103 Miscellaneous 24,729 23,690 23,690 23,290 Operations 113,207 106,269 101,272 85,575 Transfers - 216,947 216,947 128,924 Fixed Assets - - - - TOTAL EXPENDITURES $ 827,789 $ 1,056,460 $ 1,040,880 $ 957,800 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 2.00 2.00 2.00 2.00 Technical/Paraprofessional 1.00 1.00 1.00 1.00 Professional 3.00 3.00 3.00 3.00 Management/Supervision 2.00 2.00 2.00 2.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 8.00 8.00 8.00 8.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 87 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL GOVERNMENT SERVICES PUBLIC INFORMATION OFFICE PROGRAM DESCRIPTION The Public Information Office (PIO) assists the organization with the dissemination of information to the public. The division conducts programs which are designed to inform citizens of City programs, services, and issues; helps create and maintain a positive public image of the organization; serves as a liaison to the media; assists the management section when the Emergency Operation Center is activated; maintains oversight of the cable television franchise; facilitates internal communications to keep employees informed; and assists other City departments and individuals with positive media relations. The division also provides print material and video production support to the organization and public education programs to the Utilities Department. MAJOR DIVISION GOALS 1. Improve citizen awareness, understanding, and participation in City programs, services, and issues, as well as promote a positive public image of the organization. 2. Provide quality print, media, video, and communication plans/advertising production support to all City departments. 3. Assist City Council with information dissemination and media relations. 4. Facilitate and improve internal communications to help create an informed employee work -base through the use of "City Limits" newsletter. 5. Assist departments with information dissemination, media relations, and emergency communications issues, including the Water Utilities drought and water conservation plan. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Expand educational outreach to the minority community through the use of print media and the City Web site. 2. Increase the impact of PIO communication efforts through a communications audit/plan. 3. Increase production of public education/departmental videos and public service announcements for use on Denton Television and for library checkout. 4. Archive digital photographs for use in related printed material. 5. Assure cable -regulated rate adjustments, franchise renewal, and other cable franchise items that may arise are in compliance with Federal Communications Commission (FFC) guidelines, state laws, and City ordinances. 6. Improve Denton Independent School District (DISD) education efforts on source water protection and other environmental issues. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Community/DISD educational programs and special events 44 40 44 40 2. Print/CD materials produced 82 62 99 70 3. Media items sent 105 100 105 110 4. Videos produced/shot 48 40 50 45 5. Photographs produced 2,107* 250 1,500 2,000 * Introduction of increased digital photography use PRODUCTIVITY MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Media inquiries handled within 24 hours 95% 99% 97% 99% 2. Print/CD materials produced on time 96% 100% 98% 98% 3. Videos produced by deadline 90% 95% 90% 92% 4. Photographs produced by deadline 95% 100% 97% 100% 88 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL GOVERNMENT SERVICES PUBLIC INFORMATION OFFICE 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources $ 441,325 $ 574,301 $ 560,486 $ 506,158 TOTAL RESOURCES $ 441,325 $ 574,301 $ 560,486 $ 506,158 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 305,267 $ 324,814 $ 321,814 $ 327,058 Materials & Supplies 20,936 14,679 18,690 6,266 Maintenance & Repair 2,281 3,141 341 1,580 Insurance - - - - Miscellaneous - 500 500 250 Operations 112,841 140,105 128,079 106,167 Transfers - 91,062 91,062 64,837 Fixed Assets - - - - TOTAL EXPENDITURES $ 441,325 $ 574,301 $ 560,486 $ 506,158 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical - - - - Technical/Paraprofessional 2.00 2.00 2.00 2.00 Professional 3.00 3.00 3.00 3.00 Management/Supervision - - - - Temporary/Seasonal - - - - TOTAL PERSONNEL 5.00 5.00 5.00 5.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 89 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL GOVERNMENT SERVICES CABLE TELEVISION PROGRAM DESCRIPTION The Cable Television Division is responsible for operating the City's cable TV station (DTV), including broadcasting live all City Council regular meetings and work sessions and planning and zoning commission meetings. The division also produces a bi-monthly newscast, a monthly magazine show, and a current Bulletin Board System (BBS), as well as other informational programming. MAJOR DIVISION GOALS 1. Make city government more accessible to Denton citizens by informing them of City programs, services, and issues. 2. Coordinate live broadcasts, playbacks, and the bulletin board system to produce quality programming in a 24/7 broadcast environment. 3. Produce quality original videos, including a newscast and magazine show, that will assist in obtaining organizational goals of marketing and information dissemination. 4. Make Council Chambers and Work Session Room more user friendly. 5. Increase amount of original programming. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Increase viewers by marketing DTV to community. 2. Make original productions more cost- and time -efficient. 3. Improve quality of bulletin board, newscast and magazine show. 4. Utilize student interns in more productions. 5. Implement special programming to Denton Television (DTV) lineup. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Episodes of City Beat N/A 24 24 24 2. Episodes of Denton Magazine N/A 12 12 12 3. Bulletin Board slides 350 370 370 400 4. Slides in Spanish 40 60 70 80 5. Special programming (special events) N/A N/A N/A 10 6. Hours per month of original programming (including repeats) 180 200 220 240 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Accuracy of BBS items 95% 98% 95% 98% 2. City Beat pre -production deadlines met N/A 95% 90% 95% 3. Denton Magazine deadlines met N/A 95% 95% 97% 4. Multimedia materials for public meetings set up on time 95% 97% 97% 99% 90 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL GOVERNMENT SERVICES CABLE TELEVISION 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources $ 109,683 $ 130,602 $ 126,406 $ 112,811 TOTAL RESOURCES $ 109,683 $ 130,602 $ 126,406 $ 112,811 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 81,059 $ 83,035 $ 81,953 $ 82,514 Materials & Supplies 6,152 1,780 980 1,900 Maintenance & Repair 14,382 16,460 15,917 12,396 Insurance - - - - Miscellaneous - - - 300 Operations 8,090 11,332 9,561 10,708 Transfers - 17,995 17,995 4,993 Fixed Assets - - - - TOTAL EXPENDITURES $ 109,683 $ 130,602 $ 126,406 $ 112,811 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical - - - - Technical/Paraprofessional - - - - Professional 1.00 1.00 1.00 1.00 Management/Supervision - - - - Temporary/Seasonal 1.00 1.00 1.00 1.00 TOTAL PERSONNEL 2.00 2.00 2.00 2.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 91 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL GOVERNMENT SERVICES INTERNAL AUDIT PROGRAM DESCRIPTION The Internal Audit Division provides an independent appraisal of the City's operations and internal controls. The division provides management with reviews and recommendations for improvement of performance, reductions of cost, administrative and resource efficiencies, and risk analysis. The division's annual plan focuses on the organization's goals and current audit service needs. MAJOR DIVISION GOALS Work with City management to ensure that: 1. Organizational and management objectives are met. 2. Resources are used economically and efficiently. 3. Risks or potential liabilities to the City are identified and minimized. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Analyze and review the City's risks. 2. Develop an annual and 5-year plan based on the goals of the organization and current audit needs. 3. Provide management with reports and at least 10 major recommendations for improvement. 4. Provide necessary audit services as determined for current needs of the organization. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Scheduled and follow-up reviews 13 12 8 7 2. On -going reviews and consulting 12 12 24 24 3. Special request projects 7 5 5 5 4. Percentage of time: a. Scheduled and follow-up reviews 47% 59% 44% 57% b. On -going reviews and consultations 17% 15% 26% 20% c. Special request projects 6% 8% 3% 5% d. Non -audit 30% 18% 27% 18% 2001-02 2002-03 PRODUCTIVITY MEASURES ACTUAL BUDGET 1. Recommendations accepted 100% 100% 2. Recommendations implemented 93% 80% 92 "Dedicated to Quality Service" 2002-03 ESTIMATE 100% 95% 2003-04 ADOPTED 100% 95% CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL GOVERNMENT SERVICES INTERNAL AUDIT 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources 118,524 133,259 112,929 126,670 TOTAL RESOURCES 118,524 133,259 112,929 126,670 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services 108,670 116,067 96,879 110,619 Materials & Supplies 2,193 1,250 800 530 Maintenance & Repair - - - - Insurance - 100 100 691 Miscellaneous - - - - Operations 7,661 5,727 5,035 3,781 Transfers - 10,115 10,115 11,049 Fixed Assets - - - - TOTAL EXPENDITURES 118,524 133,259 112,929 126,670 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical - - - - Technical/Paraprofessional 0.50 0.50 0.50 0.50 Professional 1.00 1.00 1.00 1.00 Management/Supervision - - - - Temporary/Seasonal - - - - TOTAL PERSONNEL 1.50 1.50 1.50 1.50 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 93 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES ECONOMIC DEVELOPMENT SUMMARY BY CATEGORY 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources $ 620,690 $ 752,133 $ 737,889 $ 700,349 TOTAL RESOURCES $ 620,690 $ 752,133 $ 737,889 $ 700,349 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 511,877 $ 499,224 $ 491,126 $ 507,183 Materials & Supplies 10,342 14,952 13,265 8,835 Maintenance & Repair 288 300 200 - Insurance - 498 2,064 2,870 Miscellaneous 1,966 2,000 1,187 450 Operations 96,217 163,644 158,532 130,403 Transfers - 71,515 71,515 50,608 Fixed Assets - - - - TOTAL EXPENDITURES $ 620,690 $ 752,133 $ 737,889 $ 700,349 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 1.00 1.00 1.00 1.00 Technical/Paraprofessional 1.00 1.00 1.00 1.00 Professional 4.00 4.00 4.00 4.00 Management/Supervision 1.00 1.00 1.00 1.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 7.00 7.00 7.00 7.00 * Estimate as of May, 2003 94 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES ECONOMIC DEVELOPMENT SUMMARY BY DIVISION 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Economic Development $ - $ - $ - $ - Main Street - - - - General Resources 620,690 752,133 737,889 700,349 TOTAL RESOURCES $ 620,690 $ 752,133 $ 737,889 $ 700,349 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Economic Development $ 399,336 $ 501,158 $ 495,399 $ 459,788 Main Street 221,354 250,975 242,490 240,561 TOTAL EXPENDITURES $ 620,690 $ 752,133 $ 737,889 $ 700,349 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Economic Development 4.00 4.00 4.00 4.00 Main Street 3.00 3.00 3.00 3.00 TOTAL PERSONNEL 7.00 7.00 7.00 7.00 * Estimate as of May, 2003 95 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL GOVERNMENT SERVICES ECONOMIC DEVELOPMENT PROGRAM DESCRIPTION The Economic Development Department's objective is to promote and assist community development in Denton through economic development programs and partnerships, such as business retention, international business and government relations, and neighborhood services. The department acts as liaison to Denton County, the universities and community college, chambers of commerce, developers, businesses, and neighborhood groups. Staff compiles and distributes community statistics and information and provides responses to concerns and informational requests. This department is also responsible for the coordination of movie and film production projects. MAJOR DIVISION GOALS 1. Facilitate economic development activities, such as business recruitment and retention, developer assistance, and international relations. 2. Promote economic development through implementation of strategic action plans relating to marketing and image, business parks, North Texas Research Park, and small area plans, such as the Downtown Master Plan and Fry Street Small Area Plan. 3. Promote Denton through partnerships with the universities, Denton Independent School District (DISD), chambers of commerce, and Denton businesses. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Begin implementation of Marketing and Image, Business Parks, North Texas Research Park, and Downtown Development action plans. 2. Complete capital improvement project for Fry Street. 3. Work with developers, chambers of commerce, City departments, and contractors to facilitate and expedite negotiations for locations and expansions. 4. Continue to develop the Small Business Assistance Program, creating partnerships and assisting small businesses in locating necessary resources. 5. Nurture partnerships with educational institutions through efforts such as the Town/Gown Forum. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Implementation of strategic action plans N/A N/A N/A 4 2. Business retention visits 26 24 40 36 3. Development projects assisted N/A N/A N/A 10 4. Neighborhood groups assisted 7 5 5 5 5. Council breakfasts/business recognition events 4 4 4 4 6. Town/Gown Forums coordinated N/A N/A 1 4 7. Small business development events N/A 4 4 4 PRODUCTIVITY MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Development projects located 15 10 7 10 2. Education partnerships established N/A N/A 2 5 3. International partnerships/events N/A N/A 2 2 4. Small area plans implemented 2 2 1 1 96 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL GOVERNMENT SERVICES ECONOMIC DEVELOPMENT 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources $ 399,336 $ 501,158 $ 495,399 $ 459,788 TOTAL RESOURCES $ 399,336 $ 501,158 $ 495,399 $ 459,788 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 334,351 $ 313,234 $ 310,136 $ 318,788 Materials & Supplies 6,001 6,817 7,430 4,965 Maintenance & Repair 288 300 - - Insurance - 304 1,870 1,777 Miscellaneous 1,951 2,000 1,187 450 Operations 56,745 124,364 120,637 98,579 Transfers - 54,139 54,139 35,229 Fixed Assets - - - - TOTAL EXPENDITURES $ 399,336 $ 501,158 $ 495,399 $ 459,788 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical - - - - Technical/Paraprofessional 1.00 1.00 1.00 1.00 Professional 2.00 2.00 2.00 2.00 Management/Supervision 1.00 1.00 1.00 1.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 4.00 4.00 4.00 4.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 97 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL GOVERNMENT SERVICES MAIN STREET PROGRAM DESCRIPTION Main Street is a development program designed to capitalize on the unique character of the downtown business district, while promoting progressive marketing and management techniques. The program utilizes historic preservation as an integral foundation of downtown economic development. The Main Street office administers citywide historic preservation efforts and provides staff support to the Historic Landmark Commission and the Main Street Association. MAJOR DIVISION GOALS 1. Coordinate groups, businesses, and activities in the downtown area to increase retail sales and tax revenues. 2. Enhance the visual appeal of the area by promoting historic preservation and adaptive reuse of buildings; provide design assistance and promote a positive image of the area through festivals, events, and marketing. 3. Provide professional preservation expertise and staff support to the Historic Landmark Commission. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Preserve and improve diversity of business, retail, government, and residential uses through facilitation of the downtown master plan. 2. Increase cooperative advertising by working with the Convention and Visitor Bureau, the Courthouse on the Square Museum, the Bayless -Selby House Museum and merchants. 3. Increase citizen and tourist awareness by promoting downtown Denton through events, retail and image promotions. 4. Increase historic preservation through creation of conservation districts (1-2 in 2004). 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. New business/residential uses 7 5 5 6 2. Cooperative ads N/A N/A 6 6 3. Main Street -sponsored events 7 8 8 8 4. Historic conservation districts created N/A 1 1 1 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Retail starts/relocations/expansions 7 5 5 6 2. Attendance at festivals/concerts 12,000 10,000 15,000 20,000 3. Historic conservation districts created N/A 1 1 1 4. Produce educational piece on conservation districts, speak to neighborhood groups 3 1 2 2 5. Public and private investment in Main Street area $2,708,500 $1,000,000 $1,866,000 $750,000 98 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL GOVERNMENT SERVICES MAIN STREET 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources $ 221,354 $ 250,975 $ 242,490 $ 240,561 TOTAL RESOURCES $ 221,354 $ 250,975 $ 242,490 $ 240,561 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 177,526 $ 185,990 $ 180,990 $ 188,395 Materials & Supplies 4,341 8,135 5,835 3,870 Maintenance & Repair - - 200 - Insurance - 194 194 1,093 Miscellaneous 15 - - - Operations 39,472 39,280 37,895 31,824 Transfers - 17,376 17,376 15,379 Fixed Assets - - - - TOTAL EXPENDITURES $ 221,354 $ 250,975 $ 242,490 $ 240,561 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 1.00 1.00 1.00 1.00 Technical/Paraprofessional - - - - Professional 2.00 2.00 2.00 2.00 Management/Supervision - - - - Temporary/Seasonal - - - - TOTAL PERSONNEL 3.00 3.00 3.00 3.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 99 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES LEGAL SERVICES LEGAL PROGRAM DESCRIPTION The Legal Department provides quality legal representation to the City Council, boards, and staff members of the City. This department also represents the City in litigation, drafts various legal instruments, and handles claims filed against the City. The department also monitors legislation and coordinates the City's legislative program during each session of the state legislature. The Legal Department also provides assistance in the collection of delinquent accounts and administers the codification and revision of city ordinances. In addition, this department provides a prosecutor to represent the State of Texas in Municipal Court proceedings related to Class C misdemeanors. MAJOR DIVISION GOALS 1. Provide quality legal services and representation efficiently and ethically in all matters affecting the City of Denton in a manner that helps to achieve the City's goals and objectives. 2. Provide the best possible legal instruments for City projects within the time available for document preparation or review. 3. Provide the most effective legal representation possible in litigation -related activities involving the City of Denton, while meeting all court -imposed deadlines and centralize litigation function through litigation attorney and legal assistant. 4. Recover monies due the City. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Continue to track costs of resources utilized in defending claims and lawsuits against the City and effectively coordinate hiring outside counsel. 2. Work with Code Enforcement to aggressively pursue compliance with applicable ordinances. 3. Continue to place all reusable legal documents into electronic system forms. 4. Collect at least 75% of funds referred to the department for collection. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Contracts/forms reviewed or prepared 2,350 1,100 1,842 1,800 2. Correspondence/memos prepared 3,689 1,850 3,872 3,850 3. Ordinances/resolutions prepared 535 600 400 400 4. Proclamations 81 60 100 100 5. Requests for legal services received 3,591 1,900 3,620 3,600 6. Miscellaneous documents prepared 750 1,350 588 600 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Requests for legal services processed within response cycle time 90% 95% 95% 95% 2. Property damage claims collected 78% 75% 75% 75% 3. Lawsuits being handled in-house 85% 85% 85% 85% 4. Collections $551,375 $200,000 $300,000 $300,000 100 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES LEGAL SERVICES LEGAL 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources $ 922,193 $ 1,119,794 $ 1,092,313 1,059,088 TOTAL RESOURCES $ 922,193 $ 1,119,794 $ 1,092,313 1,059,088 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 862,143 $ 897,865 897,865 911,042 Materials & Supplies 9,814 12,000 12,000 12,000 Maintenance & Repair 60 300 300 300 Insurance - 703 703 5,236 Miscellaneous - 500 500 500 Operations 26,107 99,898 72,417 66,647 Transfers - 80,908 80,908 35,743 Fixed Assets 24,069 27,620 27,620 27,620 TOTAL EXPENDITURES $ 922,193 $ 1,119,794 1,092,313 1,059,088 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 3.00 3.00 3.00 3.00 Technical/Paraprofessional 1.00 1.00 1.00 1.00 Professional 4.00 4.00 4.00 4.00 Management/Supervision 2.00 2.00 2.00 2.00 Temporary/Seasonal TOTAL PERSONNEL MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 101 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES JUDICIAL SERVICES MUNICIPAL JUDGE PROGRAM DESCRIPTION The Municipal Judge's Office presides over all functions of the judiciary on behalf of the City of Denton, as well as serving certain magistrate functions for both the City and County as required by law, particularly as applicable to arrest activity of the Denton Police Department. The judges preside over all court hearings held in Denton Municipal Court including jury trials, non -jury (or bench) trials, pre -trials, bond and summons plea dockets, bond forfeiture hearings, indigency hearings, juvenile pleas and arraignments of all prisoners detained in the municipal jail on all levels of felonies and misdemeanors. In addition to the judicial functions observed by the general public, the Municipal Judge determines court policies, reviews changes in applicable law, revises policies and procedures in accordance with applicable statutory mandates, sets fine schedules and issues arrest and inspection warrants as well as mental health detention warrants. The Judge's Office facilitates the issuance of arrest and search warrants on offenses beyond the Municipal Court's original jurisdiction, for all levels of misdemeanor and felony criminal matters, primarily to expedite the processing of offenses under investigation by the Denton Police Department. MAJOR DIVISION GOALS 1. Refine and enhance a fair and impartial judicial system. 2. Ensure efficient and timely disposition of municipal court cases. 3. Ensure timely and proper magistrate and arraignment process (jail prisoners). MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Review and refine municipal court internal procedures to maximize efficiency. 2. Prepare and organize judicial policies and directives and communications to staff and public. 3. Continue to simplify or "streamline" promulgated court forms and procedures for case disposition. 4. Establish and refine deferred adjudication request and dismissal procedures. 5. Establish processes to ensure that all defendants are treated in a fair and uniform fashion. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Cases processed 48,400 48,000 49,500 50,000 2. Jury trials 144 40 150 155 3. Non -jury trials 2,800 3,000 3,000 3,200 4. Jail arraignments 2,350 3,000 2,800 3,000 5. Warrants 7,547 3,000 9,000 9,500 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Cases disposed (monthly) 4,033 4,000 4,200 4,500 2. Warrants issued monthly 629 500 543 600 3. Length of court docket (hours) 2.50 3.00 2.00 2.00 102 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES JUDICIAL SERVICES MUNICIPAL JUDGE 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources $ 229,192 $ 292,707 262,707 $ 264,981 TOTAL RESOURCES $ 229,192 $ 292,707 262,707 $ 264,981 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services 215,405 $ 249,837 219,837 $ 232,991 Materials & Supplies 1,505 3,060 3,060 1,730 Maintenance & Repair - 400 400 - Insurance - 194 194 2,366 Miscellaneous - - - - Operations 12,282 16,940 16,940 12,507 Transfers - 22,276 22,276 15,387 Fixed Assets - - - - TOTAL EXPENDITURES $ 229,192 $ 292,707 262,707 $ 264,981 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical - - - - Technical/Paraprofessional 1.00 1.00 1.00 1.00 Professional 1.00 1.00 1.00 1.00 Management/Supervision 1.00 1.00 1.00 1.00 Temporary/Seasonal - - - - TOTAL PERSONNEL MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 103 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL FUND SERVICES City council Nunicipal Judge I Citytvbnager City Attorney Judicial Services General Governrrent Services, Legal Services City hhanager's Office, Public Information Office, Cable Television, Economc Developrrent/hhain Street, Internal Audit & Operation Analysis Police Departrrent, Animal Services, Code Enforcerrent, Fire Departrrent, Airport, Public Transportation, Planning, Engineering Building Inspections, Facilities hhanagerrent Traffic Operations, Streets, Street Lighting, Parks & Recreation Fiscal Operations, tvbnagerrent & Budget, Library, Human Resources 104 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL FUND Assistant City Manager Police Department Animal Services Code Enforcement Fire Department Airport Public Transporation Engineering Planning Building Inspections Facilities Management 105 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PUBLIC SAFETY POLICE PROGRAM DESCRIPTION The mission of the Denton Police Department is to positively impact the quality of life throughout the community. To achieve these ends, the department is committed to forming practical partnerships with the citizenry, which include a mutual goal -setting process aimed at resolving problems, reducing fear, preserving the peace, and enforcing the law, thereby providing a safer environment for all citizens. MAJOR DIVISION GOALS 1. Develop and enhance the department's automated information systems and crime analysis capabilities to provide statistical analysis of crime in real time by police officers on patrol and to combine this capability with our problem -solving tools (Consultation, Adaptation, and Mobilization) in an effort to maximize our resources in a successful resolution of criminal activity. 2. Develop and implement a long-term strategic plan to reduce crime through CAMStat and address issues of homeland security. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Continue the implementation of VisionAir public safety software, including staff training and interfaces with Victim Identification Notification Everyday (VINE) and Municipal Court software. 2. Expand crime analysis capabilities, including mapping and staff access to computerized data, toward more effective and efficient deployment of resources in addressing crime and citizen concerns; CAMStat (Consultation, Adaptation, Mobilization philosophy with computer technology) . 3. Conduct extensive review and revision of policies and procedures to improve the delivery of public safety services and ensure for "best practices." 4. Identify and pursue sources of funding for additional personnel and equipment to meet the requirements of the strategic plan and address increased workload resulting from projected growth and additional demands of homeland security. 5. Review current plans, consult with area organizations, and develop a long-term strategic plan to address issues of homeland security that includes a coordinated community effort. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Calls for service 57,704 63,516 59,160 62,000 2. Traffic accidents 3,463 3,155 3,474 3,200 3. Part 1 offenses 3,902 4,953 4,100 4,250 4. Part 2 offenses 6,433 7,520 7,220 7,250 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Average response time (dispatch to arrival) 5.06 6.45 6.82 6.50 2. Traffic citations 33,263 24,034 31650 34,000 3. Part 1 cleared 30.2 44.2 30.7 31.2 4. Part 2 cleared 73.1 72.0 72.3 72.5 5. COPS/officer-initiated activity 47,384 52,819 57,568 58,500 106 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES PUBLIC SAFETY POLICE 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Warrant Fees $ 121,383 $ 168,000 $ 168,000 $ 176,000 Auto Pound Fees 59,557 83,200 83,200 76,000 Police Escort & Guard Fees 14,809 15,500 17,828 17,500 False Alarm Fees 32,600 42,000 28,200 31,200 Traffic/Police Reports 35,795 35,000 34,000 36,000 Arrest Fees 139,572 163,000 150,000 158,000 Denton Municipal Fines 1,629,581 1,763,000 1,640,000 1,800,000 Parking Fines 99,278 116,000 104,000 109,000 Police Phone Commission 13,693 15,400 14,687 14,700 DISD Contribution - SRO 30,408 73,329 10,070 - Contract - DISD 47,150 73,173 67,700 114,274 General Resources 10,868,580 12,515,793 12,300,814 12,752,463 TOTAL RESOURCES $ 13,092,406 $ 15,063,395 $ 14,618,499 $ 15,285,137 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 11,716,099 $ 12,687,559 $ 12,334,017 $ 12,843,376 Materials & Supplies 161,614 179,114 231,767 178,030 Maintenance & Repair 113,609 99,557 118,308 206,676 Insurance - 17,981 17,981 141,281 Miscellaneous 866 2,350 13,374 12,771 Operations 1,100,218 1,028,676 1,016,921 1,044,231 Transfers - 1,048,158 886,131 858,772 Fixed Assets - - - - TOTAL EXPENDITURES $ 13,092,406 $ 15,063,395 $ 14,618,499 $ 15,285,137 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 2.00 2.00 2.00 2.00 Office/Clerical 4.00 4.00 4.00 3.00 Technical/Paraprofessional 30.00 30.00 30.00 31.00 Professional 2.00 2.00 2.00 2.00 Management/Supervision 2.00 2.00 2.00 2.00 Sworn Public Safety 134.00 136.00 136.00 136.00 Temporary/Seasonal 4.14 4.14 4.14 6.73 TOTAL PERSONNEL 178.14 180.14 180.14 182.73 MAJOR BUDGET CHANGES The 2003-04 budget includes the addition of 2.59 FTEs. The Denton Independent School District cut back on their bus service and requested additional school crossing guards. * Estimate as of May, 2003 107 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PUBLIC SAFETY ANIMAL SERVICES PROGRAM DESCRIPTION The mission of Animal Services is to positively impact the quality of life throughout the community. To achieve these ends, Animal Services is committed to forming practical partnerships with the citizenry, which includes a mutual goal -setting process aimed at resolving animal -related public health problems and concerns, including abatement of animal nuisances, the investigation of possible rabies exposure cases, the humane treatment and disposal of animals in custody, and the provision of public information regarding animal bites, rabies control, and responsible animal ownership, thereby providing a safer environment for all citizens. MAJOR DIVISION GOALS 1. Shelter and dispose of all animals in the most efficient and humane manner possible. 2. Continue automation of the division's records management system. 3. Continue to improve and maintain effective relationships with veterinarians, animal rights organizations, and community groups to improve the ratio of adoptions/transfers to euthanasia. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Develop and implement One Stop Adoption program. 2. Continue to develop written modular training program for new employees. 3. Continue review and revision of Animal Services Procedures manual. 4. Continue public education activities to increase compliance with laws and ordinances and decrease the number of possible rabies cases and unwanted animals, specifically targeting neighborhood groups, apartment complexes, and manufactured -housing communities. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Animals sheltered 5,098 5,700 4,100 4,000 2. Calls for service 5,864 3,550 5,500 5,800 3. Public education presentations 27 30 30 45 4. Miles patrolled 62,458 69,000 60,000 64,000 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Animals returned to owner 1,401 1,100 850 850 2. Animals adopted/transferred 1,614 2,100 1,800 1,800 3. Animals euthanized 2,413 2,500 1,450 1,350 4. Citations issued 187 200 200 250 108 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES PUBLIC SAFETY ANIMAL SERVICES 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Animal Carcass Pick -Up $ 4,864 $ 6,100 $ 5,500 $ 5,500 Animal Pound Fees 66,653 84,000 85,000 86,000 General Resources 373,813 388,531 392,390 443,125 TOTAL RESOURCES $ 445,330 $ 478,631 $ 482,890 $ 534,625 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 326,178 $ 346,815 $ 348,780 $ 365,866 Materials & Supplies 13,017 31,171 34,379 25,778 Maintenance & Repair 5,613 7,068 19,833 9,533 Insurance - 1,826 1,862 1 1,51 1 Miscellaneous - - - - Operations 100,522 72,679 58,964 102,928 Transfers - 19,072 19,072 19,009 Fixed Assets - - - - TOTAL EXPENDITURES $ 445,330 $ 478,631 $ 482,890 $ 534,625 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 1.00 1.00 1.00 1.00 Technical/Paraprofessional 7.00 7.00 7.00 7.00 Professional - - - - Management/Supervision - - - - Temporary/Seasonal - - - - TOTAL PERSONNEL 8.00 8.00 8.00 8.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 109 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PUBLIC SAFETY CODE ENFORCEMENT PROGRAM DESCRIPTION The mission of the Code Enforcement Division is to positively impact the quality of life throughout the community. To achieve these ends, Code Enforcement is committed to forming practical partnerships with the citizenry, which includes a mutual goal -setting process aimed at addressing public health, physical decay, and environmental issues through the provision of education and information to the public and the enforcement of nuisance ordinances, thereby providing a safer environment for all citizens. MAJOR DIVISION GOALS 1. Increase community awareness of code and environmental regulations. 2. Continue cooperative working relationships with other City departments. 3. Continue to provide prompt and consistent enforcement of regulations. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Perform a comprehensive review of current ordinances and revise as needed, consistent with revisions in state law. 2. Continue developing modular, new -employee training program. 3. Develop and implement a strategy to effectively address ordinance violations on abandoned properties. 4. Develop and implement a strategic plan to increase code compliance on abandoned properties. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Illegal sign notifications 185 225 200 205 2. Grass and weed violations 2,925 2,900 2,975 3,100 3. Trash and debris violations 2,003 2,000 2,100 2,100 4. Junk vehicles violations 386 325 350 350 PRODUCTIVITY MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Neighborhood meetings attended 14 20 18 20 2. Cases filed in municipal court 115 200 200 200 3. Investigations closed by voluntary compliance 55% 75% 60% 75% 4. Investigations closed by enforcement action 45% 25% 40% 25% 110 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PUBLIC SAFETY CODE ENFORCEMENT 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Mowing Liens $ 3,599 $ 4,200 $ 7,500 $ 7,500 Mowing Administration Fees 6,009 6,700 9,000 10,000 Mowing Charges 1,584 1,800 3,000 4,000 General Resources 366,448 408,612 401,810 431,897 TOTAL RESOURCES $ 377,640 $ 421,312 $ 421,310 $ 453,397 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 301,895 $ 330,515 $ 331,097 $ 342,161 Materials & Supplies 7,931 6,870 6,615 5,905 Maintenance & Repair - - - - Insurance - - - 2,549 Miscellaneous - - - - Operations 67,814 37,211 36,882 62,008 Transfers - 46,716 46,716 40,774 Fixed Assets - - - - TOTAL EXPENDITURES $ 377,640 $ 421,312 $ 421,310 $ 453,397 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 1.00 1.00 1.00 1.00 Technical/Paraprofessional 6.00 6.00 6.00 6.00 Professional - - - - Management/Supervision - - - - Temporary/Seasonal - - - - TOTAL PERSONNEL 7.00 7.00 7.00 7.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 111 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FI RE SUMMARY BY CATEGORY 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Fire Department Fines $ 5,616 $ 20,000 $ 10,000 $ 10,000 Fire Inspection/Fees 59,576 75,000 85,000 85,000 Ambulance Fees 664,296 814,000 780,000 819,000 County Ambulance Contract 301,882 368,113 333,113 291,444 Small Cities Ambulance Contract 119,652 114,416 116,352 124,474 Hazardous Materials Billing - 10,000 5,000 5,000 Motor Vehicle Accident - Engine Response 9,016 20,000 6,000 8,000 CPR Training 4,621 6,000 3,500 5,000 General Resources 10,833,352 11,107,170 10,961,379 12,048,391 TOTAL RESOURCES $ 11,998,011 $ 12,534,699 $ 12,300,344 $ 13,396,309 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 10,443,514 $ 10,747,224 $ 10,697,224 $ 11,169,746 Materials & Supplies 266,026 228,668 228,668 289,218 Maintenance & Repair 55,117 78,018 78,018 122,538 Insurance - 16,858 16,858 115,640 Miscellaneous 1,042 13,300 13,300 15,635 Operations 1,232,312 1,061,816 877,461 1,195,440 Transfers - 388,815 388,815 488,092 Fixed Assets - - - - TOTAL EXPENDITURES $ 11,998,011 $ 12,534,699 $ 12,300,344 $ 13,396,309 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 5.00 5.00 5.00 5.00 Technical/Paraprofessional 12.00 12.00 12.00 12.00 Professional 2.00 2.00 2.00 2.00 Management/Supervision 2.00 2.00 2.00 2.00 Sworn Public Safety 130.00 145.00 131.00 131.00 Temporary/Seasonal 0.25 0.25 0.25 0.25 TOTAL PERSONNEL 151.25 166.25 152.25 152.25 * Estimate as of May, 2003 112 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FIRE SUMMARY BY DIVISION 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Fire Administration $ 9,016 $ 20,000 $ 6,000 $ 8,000 Fire Operations - - - - Fire Prevention 65,192 95,000 95,000 95,000 Emergency Medical Services 1,090,451 1,312,529 1,237,965 1,244,918 General Resources 10,833,352 11,107,170 10,961,379 12,048,391 TOTAL RESOURCES $ 11,998,011 $ 12,534,699 $ 12,300,344 $ 13,396,309 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Fire Administration $ 1,091,125 $ 1,593,664 $ 1,515,309 $ 1,769,913 Fire Operations 9,739,625 10,027,095 9,871,095 10,451,911 Fire Prevention 456,491 461,687 461,687 522,924 Emergency Medical Services 710,770 452,253 452,253 651,561 TOTAL EXPENDITURES $ 11,998,011 $ 12,534,699 $ 12,300,344 $ 13,396,309 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Fire Administration 16.00 16.00 16.00 16.00 Fire Operations 126.00 141.00 127.00 127.00 Fire Prevention 6.25 6.25 6.25 6.25 Emergency Medical Services 3.00 3.00 3.00 3.00 TOTAL PERSONNEL 151.25 166.25 152.25 152.25 * Estimate as of May, 2003 113 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PUBLIC SAFETY FIRE ADMINISTRATION PROGRAM DESCRIPTION The Fire Administration Division provides the leadership and vision necessary to effectively and efficiently direct, advise, and assist Fire Department support staff to provide the best possible support services and resources to our internal customers so they can deliver high -quality and exceptional services to our external customers. MAJOR DIVISION GOALS 1. Operate the Fire Department effectively and efficiently at the lowest cost to reduce the burden on taxpayers and attract new business and industry to the city. 2. Ensure a continuous and progressive training program which facilitates the acquisition, development, and monitoring of the knowledge and skills necessary to enable the Fire Department to safely provide the best possible services. 3. Provide a quality emergency management program for the city. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Implement approved and revised strategies of the Fire Department Strategic Plan. 2. Continue implementation of the fire/EMS records management system. 3. Develop and implement a physical fitness/wellness program. 4. Continue implementation of an all -hazards, citywide disaster planning and training program. 5. Continue improvement of budget management and reporting. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Training programs 5 10 5 10 2. Annual report 1 1 1 1 3. Monthly reports 12 12 12 12 4. Emergency management programs and public education efforts 6 8 6 6 5. Physical training routines met N/A 156 104 156 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Citizens contacted who know what to do when sirens sound N/A 40% N/A 40% 2. Firefighters who meet recommended heart rate levels N/A 130 N/A 130 3. Fire/EMS software implemented 50% 100% 25% 25% 114 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PUBLIC SAFETY FIRE ADMINISTRATION 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Motor Vehicle Accident - Engine Response $ 9,016 $ 20,000 $ 6,000 $ 8,000 General Resources 1,082,109 1,573,664 1,509,309 1,761,913 TOTAL RESOURCES $ 1,091,125 $ 1,593,664 $ 1,515,309 $ 1,769,913 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 999,776 $ 1,046,815 $ 996,815 $ 1,060,702 Materials & Supplies 8,186 15,650 15,650 16,950 Maintenance & Repair 7,220 16,712 16,712 17,453 Insurance - 3,944 3,944 43,483 Miscellaneous 78 200 200 2,235 Operations 75,865 132,259 103,904 152,656 Transfers - 378,084 378,084 476,434 Fixed Assets - - - - TOTAL EXPENDITURES $ 1,091,125 $ 1,593,664 $ 1,515,309 $ 1,769,913 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 3.00 3.00 3.00 3.00 Technical/Paraprofessional 9.00 9.00 9.00 9.00 Professional - - - - Management/Supervision 1.00 1.00 1.00 1.00 Sworn Public Safety 3.00 3.00 3.00 3.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 16.00 16.00 16.00 16.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 115 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PUBLIC SAFETY FIRE OPERATIONS PROGRAM DESCRIPTION The Fire Operations Division provides the fire -fighting forces and resources necessary to execute a standard problem -solving outcome that is quick, effective, skillful, safe, caring, and managed to our customers impacted by fires or other emergencies. MAJOR DIVISION GOALS 1. Maintain an operational readiness and combat capability at six (6) fire stations, including six (6) front-line, advanced life-support paramedic engine companies, one (1) truck company, and four (4) advanced life-support paramedic ambulances. 2. Seek opportunities to serve neighborhoods closely associated with fire stations. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Maintain a minimum staffing level of 32 at all times. 2. Support and/or host neighborhood activities. 3. Develop pre -fire plans for all target hazard occupancies. 4. Implement improved strategies of the Fire Department Strategic Plan. 5. Continue implementation of the Special Ops Hazardous Materials Team. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Maintain minimum staffing 32 32 32 32 2. Fire alarms 2,800 3,200 2,802 2,900 3. Structure fires 175 250 279 250 4. Haz-mat team members trained N/A 36 12 40 5. Haz-mat physicals completed N/A 36 0 40 6. Neighborhood activities conducted 15 N/A 10 12 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Response times to fires in less than five minutes 75% 80% 70% 80% 2 Telestaff software implemented N/A N/A N/A 100% 116 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES PUBLIC SAFETY FIRE OPERATIONS 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources $ 9,739,625 $ 10,027,095 $ 9,871,095 $ 10,451,911 TOTAL RESOURCES $ 9,739,625 $ 10,027,095 $ 9,871,095 $ 10,451,911 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 8,889,992 $ 9,120,217 $ 9,120,217 $ 9,515,423 Materials & Supplies 110,653 103,050 103,050 162,250 Maintenance & Repair 24,680 37,069 37,069 53,849 Insurance - 10,456 10,456 57,160 Miscellaneous 373 500 500 1,000 Operations 713,927 755,803 599,803 662,229 Transfers - - - - Fixed Assets - - - - TOTAL EXPENDITURES $ 9,739,625 $ 10,027,095 $ 9,871,095 $ 10,451,911 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical - - - - Technical/Paraprofessional - - - - Professional - - - - Management/Supervision - - - - Sworn Public Safety 126.00 141.00 127.00 127.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 126.00 141.00 127.00 127.00 MAJOR BUDGET CHANGES The 2002-03 budget estimate reflects the reduction of 14 FTEs due to the postponement in building Fire Station 7. * Estimate as of May, 2003 117 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PUBLIC SAFETY FIRE PREVENTION PROGRAM DESCRIPTION The Fire Prevention Division strives to reduce the frequency, probability, and severity of fires along with the resulting deaths, injuries, and property loss by educating, training, and encouraging its customers to be safe. Fire prevention exists to lessen the physical, occupational, and social hazards, which contribute to the occurrence and spread of fire. This division's mission is to educate the community regarding fire and safety prevention, enforce fire codes and arson abatement laws, and ensure that structures are engineered and built to prevent fire and decrease fire hazards. MAJOR DIVISION GOALS 1. Actively and positively provide a fire prevention program that designs, implements, and enforces laws established to control the potential for explosion or ignition, the size of fire, hazardous materials storage, and life loss. 2. Prevent fires and injury by conducting annual and semi-annual inspections. 3. Maintain a comprehensive public education program designed to increase awareness, provide information, and change behavior in order to manage fire, injury, and natural hazards in the city of Denton. 4. Enforce the adopted Fire Code through plan review, permitting, and systems testing. 5. Investigate all fires and explosions and vigorously pursue criminals who commit the crime of arson. 6. Promote a positive image to the community by bringing these services to the neighborhoods and solicit community involvement. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Implement Risk Watch. 2. Increase number of self -inspections. 3. Inspect all Target Hazard Occupancies. 4. Implement a method of receiving customer feedback. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Routine inspections 2,802 2,600 2,900 3,000 2. Cause and origin investigations 440 450 480 485 3. Public education programs 165 165 175 180 4. Plan reviews 720 700 730 700 5. Fire Code citations 230 500 400 400 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Businesses that conduct self -inspections accurately N/A N/A 95 112 2. Children who show improved knowledge of how to avoid injuries (of those tested) N/A N/A N/A 70% 118 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES PUBLIC SAFETY FIRE PREVENTION 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Fire Department Fines $ 5,616 $ 20,000 $ 10,000 $ 10,000 Fire Inspections 59,576 75,000 85,000 85,000 General Resources 391,299 366,687 366,687 427,924 TOTAL RESOURCES $ 456,491 $ 461,687 $ 461,687 $ 522,924 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 371,431 $ 388,248 $ 388,248 $ 394,377 Materials & Supplies 20,894 17,668 17,668 19,418 Maintenance & Repair 5,625 3,750 3,750 25,820 Insurance - 512 512 5,662 Miscellaneous 466 12,450 12,450 12,250 Operations 58,075 39,059 39,059 55,478 Transfers - - - 9,919 Fixed Assets - - - - TOTAL EXPENDITURES $ 456,491 $ 461,687 $ 461,687 $ 522,924 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 1.00 1.00 1.00 1.00 Technical/Paraprofessional 3.00 3.00 3.00 3.00 Professional 1.00 1.00 1.00 1.00 Management/Supervision 1.00 1.00 1.00 1.00 Sworn Public Safety - - - - Temporary/Seasonal 0.25 0.25 0.25 0.25 TOTAL PERSONNEL 6.25 6.25 6.25 6.25 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 119 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PUBLIC SAFETY EMERGENCY MEDICAL SERVICES PROGRAM DESCRIPTION The Emergency Medical Services (EMS) Division provides the skilled lifesaving forces and resources necessary to execute a standard problem -solving outcome that is quick, effective, skillful, safe, caring, and managed to our customers impacted by sudden illness or injury. This includes the city of Denton as well as contracts for 330 square miles of rural northwest Denton County and the cities of Krum, Ponder, and Sanger. MAJOR DIVISION GOALS 1. Provide and maintain an operational readiness level that will meet the emergency medical needs of the citizens of Denton and the communities and areas of Denton County that we contract to serve. 2. Provide a safe and effective system of treatment and transportation for the sick and injured. 3. Assure that all Fire Department employees receive quality EMS education and recurrent training. 4. Educate all citizens in lifesaving, self-help programs such as CPR and first aid. 5. Provide the City's employees with the education and equipment necessary to assist themselves in the event of injury or sudden illness. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Continue to work with the medical control director to improve the standard of care offered by our EMS system through continuing education, improved protocols, the quality assurance program, and improved medications. 2. Continue to develop the Continuous Quality Improvement (CQI) program using Field Training Officers (FTOs). 3. Continue to improve the EMS billing/collection section to achieve a collection rate of 50% by the close of the 2003-2004 fiscal year and comply with audit requirements. 4. Continue a three-year implementation program of the automatic external defibrillators (AEDs) to place five more AEDs in City facilities and train employees in their use. 5. Continue to provide CPR, AED, and first -aid training to City employees and the general public. 6. Complete paramedic training for all remaining recruits. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. EMS alarms 7,200 6,000 5,914 6,000 2. Transports 4,700 3,700 3,432 3,480 3. Continuing education training hours 4,752 4,752 4,752 4,752 4. Ambulance bills issued 3,900 3,700 3,432 3,480 5. AEDs installed 5 5 0 5 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Paramedics who maintain or achieve certification 89 103 104 110 2. Ambulance accounts collected 58% 50% 44% 50% 3. City employees trained in use of AEDs 40 100 54 100 4. Pinpoint software implemented N/A N/A N/A 50% 120 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PUBLIC SAFETY EMERGENCY MEDICAL SERVICES 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Ambulance Service Fees $ 664,296 $ 814,000 $ 780,000 $ 819,000 County Ambulance Contract 301,882 368,113 333,113 291,444 Small Cities Ambulance Contract 119,652 114,416 116,352 124,474 Hazardous Materials Billing - 10,000 5,000 5,000 CPR Training 4,621 6,000 3,500 5,000 General Resources (379,681) (860,276) (785,712) (593,357) TOTAL RESOURCES $ 710,770 $ 452,253 $ 452,253 $ 651,561 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 182,315 $ 191,944 $ 191,944 $ 199,244 Materials & Supplies 126,293 92,300 92,300 90,600 Maintenance & Repair 17,592 20,487 20,487 25,416 Insurance - 1,946 1,946 9,335 Miscellaneous 125 150 150 150 Operations 384,445 134,695 134,695 325,077 Transfers - 10,731 10,731 1,739 Fixed Assets - - - - TOTAL EXPENDITURES $ 710,770 $ 452,253 $ 452,253 $ 651,561 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 1.00 1.00 1.00 1.00 Technical/Paraprofessional - - - - Professional 1.00 1.00 1.00 1.00 Management/Supervision - - - - Sworn Public Safety 1.00 1.00 1.00 1.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 3.00 3.00 3.00 3.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 121 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES TRANSPORTATION OPERATIONS PUBLIC TRANSPORTATION PROGRAM DESCRIPTION The Public Transportation Department is responsible for providing a quality transportation option and for promoting the use of this option to the general public and physically impaired individuals. This is accomplished through responsible management of grant funding from federal, state, and local sources. The department educates the public on current public transportation issues and ensures that Denton's transit needs are included in regional and statewide transportation plans. MAJOR DIVISION GOALS 1. Assist in the development of transportation alternatives for access to jobs, retail centers, education, leisure, and travel in the City of Denton and the metroplex. 2. Complete LINK Central Multi -Modal Station feasibility study. 3. Improve service delivery through more efficient, convenient, and accessible public transportation. 4. Increase overall ridership by 15%. 5. Assist North Central Texas Council of Governments (NCTCOG) with overall goal to improve regional air quality. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Continue system enhancement plan (e.g., benches, shelters, passenger amenities, etc.). 2. Expand transportation partnership opportunities. 3. Assist with information gathering for and implementation of the Denton County Transportation Authority. 4. Improve visibility of LINK system in the community via increased education and marketing efforts. 5. Establish a 95% on -time performance rating (Federal Transit Administration standard equivalent to "Excellent"). 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Operating expense per passenger trip: a. Fixed route $5.62 $10.00 $9.50 $8.50 b. Demand response $10.70 $14.00 $13.00 $12.00 2. Operating expense per revenue mile: a. Fixed route $35.43 $36.00 $36.25 $36.50 b. Demand response $29.31 $33.00 $33.50 $35.00 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Annual ridership 271,700 243,195 193,000 200,000 2. Fare revenue recovered $82,673 $116,000 $77,516 $80,000 3. On -time performance 90% 95% 92% 95% 122 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES TRANSPORTATION OPERATIONS PUBLIC TRANSPORTATION 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources $ 330,348 $ 287,126 $ 287,126 $ 287,126 TOTAL RESOURCES $ 330,348 $ 287,126 $ 287,126 $ 287,126 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ - $ - $ - $ - Materials & Supplies - - - - Maintenance & Repair - - - 11,066 Insurance - 102 102 - Miscellaneous - - - - Operations 330,348 279,041 279,041 223,653 Transfers - 7,983 7,983 52,407 Fixed Assets - - - - TOTAL EXPENDITURES $ 330,348 $ 287,126 $ 287,126 $ 287,126 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance Office/Clerical Technical/Paraprofessional Professional Management/Supervision Temporary/Seasonal TOTAL PERSONNEL MAJOR BUDGET CHANGES This division is grant -funded and the budgeted amount represents the City's grant match. * Estimate as of May, 2003 123 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES TRANPORTATION OPERATIONS AIRPORT PROGRAM DESCRIPTION The Denton Airport provides service to the aviation public by contracting with Fixed Based Operators to provide aircraft -related services. The Airport provides and maintains a 6,000-foot runway with associated taxiways, ramps and navigational aides and provides a base for local aircraft owned both by individuals and businesses. The Airport is a designated reliever airport for the Dallas/Fort Worth International Airport providing a major transportation link to Denton and serves as a position inducement to industries considering locating to this area. The Airport is the home base for an air charter service serving the Southwest United States; seven corporate flight departments are based on the field, two flight schools and several aviation sales departments. The Airport also serves as a base for that segment of our citizenry involved in recreational and sport aviation. MAJOR DIVISION GOALS 1. Increase the number of businesses based on the field, both corporate flight departments and general aviation -related services. 2. Receive Texas Department of Transportation (TxDOT) funding approval for runway extension. 3. Receive TxDOT recognition as Reliever Airport of the Year. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Complete construction of the North Terminal Apron Project. 2. Improve tenant relations through increased publications and outreach programs. 3. Begin design phase for parallel taxiway. 4. Continue legislative campaign to improve (receive) federal/state grant funding. 5. Complete design phase for new airport terminal building. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Daily airfield inspections 250 250 240 250 2. Airfield acres mowed/maintained 248 240 242 240 3. Monthly financial/inspection reports 12 36 24 24 4. Advisory Board meetings (reports) 11 12 13 12 5. Special events hosted 2 6 3 3 6. Tenant relations/ development (hours/week) 35 30 32 35 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Based aircraft 225 240 230 240 2. Airport revenues $309,572 $351,276 $214,767 $369,949 3. Negotiated lease agreements 4 3 5 3 4. Increased hangar/office space (square feet) 22,000 33,000 15,600 30,000 5. Fuel flowage (gallons) 730,000 770,000 637,000 700,000 124 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES TRANSPORTATION OPERATIONS AIRPORT 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Airport Fees $ 309,572 $ 351,276 $ 214,767 $ 369,949 General Resources 15,583 173,506 277,734 162,738 TOTAL RESOURCES $ 325,155 $ 524,782 $ 492,501 $ 532,687 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 249,917 $ 297,823 $ 291,860 $ 303,517 Materials & Supplies 4,042 8,680 7,218 6,125 Maintenance & Repair 3,846 4,938 4,874 7,495 Insurance - 1,570 1,570 11,772 Miscellaneous 1,338 - - - Operations 66,012 185,284 160,492 158,412 Transfers - 24,487 24,487 45,366 Fixed Assets - 2,000 2,000 - TOTAL EXPENDITURES $ 325,155 $ 524,782 $ 492,501 $ 532,687 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 1.00 1.00 1.00 1.00 Office/Clerical 1.00 1.00 1.00 1.00 Technical/Paraprofessional - - - - Professional 1.00 1.00 1.00 1.00 Management/Supervision 1.00 1.00 1.00 1.00 Temporary/Seasonal 0.50 0.50 0.50 0.50 TOTAL PERSONNEL 4.50 4.50 4.50 4.50 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 125 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES DEVELOPMENT SERVICES ENGINEERING PROGRAM DESCRIPTION The Engineering Department is responsible for coordination and management of the City's Capital Improvement Program (CIP) projects. Related services include project development, real estate, design, surveying and data gathering, project management, construction inspection, pavement management database, and contract administration. The department records plats and as -built information of new infrastructure. Staff assists the public on existing and proposed streets, sidewalks, other transportation facilities, drainage, and utility lines. The department is responsible for administration of the Traffic Safety Commission and provides staff support to the Planning and Zoning Commission and the Public Utilities Board. MAJOR DIVISION GOALS 1. Provide engineering design services, information, and assistance to citizens, contractors, developers, and other City departments. 2. Provide real estate and capital support services to other City departments and assist the public with matters concerning city easements, right-of-ways (ROWS), and property. 3. Provide surveying expertise to City departments and public surveyors with implementation of a Continuously Operating Reference Station (COBS) System for Global Positioning System (GPS) services. 4. Provide construction management and inspection for CIP projects and development contract improvements provided in connection with new construction. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 Provide complete and accurate comments to development applicants during the first review. Provide engineering services to complete CIP projects in a timely, efficient, and cost-effective manner. Provide accurate cost accounting for level of effort expended on projects undertaken. Scan all active engineering project files and maintain historical records in a computerized retrieval system. Monitor development costs with financial data from Pavement View program to ensure equal compliance. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Inquiries by citizens/others 39,183 41,142 39,183 40,000 2. Easements/ROWS obtained 160 180 160 180 3. Right-of-way inspections 950 950 950 950 4. Active project inspections (new) 22,500 22,500 22,500 22,500 5. Survey miles completed (new) 75 90 90 100 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Inquiries handled daily 65% 70% 65% 70% 2. Easements/ROWS obtained within estimated time 50% 80% 75% 80% 3. ROW inspections made within 4 hours of request 75% 90% 85% 90% 4. Active project inspections made/ 4 hours N/A 90% 75% 90% 5. Maintain manpower utilization recovery N/A N/A 60% 65% 6. Survey miles completed within estimated time N/A 90% 85% 90% 7. Development Review comments first time N/A N/A 80% 90% 126 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES DEVELOPMENT SERVICES ENGINEERING RESOURCES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Charges to Capital Projects $ 1,700,584 $ 2,850,000 $ 2,260,183 $ 2,395,528 Traffic Impact Analysis Review Fees 3,000 5,000 7,000 7,000 Public Works Inspection Fees 278,349 250,000 600,000 487,000 Right -of -Way Inspection Fees 75,056 48,000 30,000 50,000 Variance Fees 1,750 3,150 4,000 4,500 Overtime Inspection Fees 945 2,000 7,500 8,500 Engineering Print Revenue 4,637 2,500 2,922 2,500 Parking Lot Permits 7,351 9,000 7,000 8,000 General Resources 917,529 327,035 578,319 685,154 TOTAL RESOURCES $ 2,989,201 $ 3,496,685 $ 3,496,924 $ 3,648,182 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 2,628,389 $ 3,038,271 $ 3,018,271 $ 3,196,292 Materials & Supplies 74,234 59,069 59,069 53,113 Maintenance & Repair 17,322 26,146 26,146 31,969 Insurance - 2,277 2,277 25,186 Miscellaneous - - - - Operations 223,681 94,069 114,308 123,275 Transfers 26,491 276,853 276,853 218,347 Fixed Assets 19,084 - - - TOTAL EXPENDITURES $ 2,989,201 $ 3,496,685 $ 3,496,924 $ 3,648,182 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 1.00 1.00 1.00 1.00 Technical/Paraprofessional 28.00 28.00 28.00 28.00 Professional 9.00 9.00 10.00 10.00 Management/Supervision 6.00 6.00 6.00 6.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 44.00 44.00 45.00 45.00 MAJOR BUDGET CHANGES The 2002-03 budget estimate reflects the transfer of 1 FTE from the Planning department. * Estimate as of May, 2003 127 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES DEVELOPMENT SERVICES PLANNING PROGRAM DESCRIPTION The Planning Department provides community services through three divisions: (1) Current Planning, (2) Comprehensive Planning, and (3) Small Area Planning. The Current Planning Division is responsible for development review services, including overseeing the City's Development Review Committee. Review services include the review and processing of rezoning applications, plats, variances, and annexations. The Comprehensive Planning Division includes growth projections and interpretations of the comprehensive plan. The Small Area Planning Division is responsible for the writing and implementation of specific plans scaled to a more definable neighborhood area. MAJOR DIVISION GOALS 1. Continue to explore ways to better improve service delivery to our customers. 2. Continue to improve the efficiency of the division. 3. Continue to evaluate current practices and processes to ensure they meet the needs of the customer. 4. Continue to foster common objectives with the Chamber of Commerce and other organizations on development -related issues. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Improve the training of all staff members. 2. Implement new procedures and processes to improve the expedition and review of applications. 3. Monitor issues within the development code for possible changes or updates. 4. Monitor the implementation polices identified in the Denton Comprehensive Plan. 5. Track development trends. 6. Produce and maintain a land use map. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Plat applications 143 96 65 100 2. Rezoning applications 49 65 40 55 3. Annexation petitions 10 5 3 4 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Development Review cases on schedule 98% 100% 100% 100% 2. Small area plans 2 2 2 4 128 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES DEVELOPMENT SERVICES PLANNING 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Zoning Permits $ 59,747 $ 85,800 $ 45,000 $ 100,000 Development Fees 155,896 244,200 244,200 250,000 Development Postage 4,626 1,200 5,200 5,200 Sale of Documents 8,875 3,000 3,500 3,500 Publication Sales 232 1,200 250 250 General Resources 863,157 1,069,156 946,825 991,871 TOTAL RESOURCES $ 1,092,533 $ 1,404,556 $ 1,244,975 $ 1,350,821 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 950,871 $ 1,165,894 $ 1,008,426 $ 1,104,239 Materials & Supplies 65,011 61,113 59,000 49,500 Maintenance & Repair 572 341 341 615 Insurance - 2,252 2,252 8,216 Miscellaneous 16,383 25,000 25,000 20,512 Operations 59,696 69,418 69,418 60,793 Transfers - 80,538 80,538 106,946 Fixed Assets - - - - TOTAL EXPENDITURES $ 1,092,533 $ 1,404,556 $ 1,244,975 $ 1,350,821 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 1.00 1.00 1.00 1.00 Technical/Paraprofessional 2.00 2.00 2.00 2.00 Professional 10.00 10.00 9.00 9.00 Management/Supervision 3.00 3.00 3.00 3.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 16.00 16.00 15.00 15.00 MAJOR BUDGET CHANGES The 2002-03 budget estimate reflects the transfer of 1 FTE to the Engineering department. * Estimate as of May, 2003 129 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES DEVELOPMENT SERVICES BUILDING INSPECTIONS PROGRAM DESCRIPTION The Building Inspections Division has two primary job functions: 1) The review of all construction documents for compliance with adopted codes and ordinances and the issuance of permits for the construction or alteration of structures once all plans have been approved; 2) The performance of inspections of all construction projects to ensure compliance with adopted codes and ordinances and the inspection of food establishments or compliance with adopted regulations. Additionally, the division responds to citizen complaints related to construction projects as well as tenant complaints related to minimal housing standards. The division also provides educational opportunities to contractors, architects and engineers on new code -related issues as well as assists these individuals with any technical questions. MAJOR DIVISION GOALS 1. Continue the "Quarterly Builders Luncheon" as a means of conveying changes and receiving feedback from the development community. 2. Increase field staff efficiency by establishing a methodology for a minimum of 6.5 hours per day of available field inspection time. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Further examine the feasibility of on-line permitting for various small permits. 2. Further enhance the Building Inspections Web page by adding detailed landscape information including recommended species for this area as well as planting times and techniques. 3. Continue the weekly joint Fire Marshal/field staff/plan review staff training sessions. 4. Continue to develop customer service initiatives. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Perform requested inspection the same day 98% 100% 100% 100% 2. Perform residential plan reviews within 3 days 94% 95% 74% 88% 3. Perform commercial plan reviews within 10 days 97% 100% 99% 100% PRODUCTIVITY MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Certificate of Occupancy inspections performed within 24 hours of application 100% 100% 100% 100% 2. Inspectors to inspection requests 1:16 1:19 1:14 1:22 130 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES DEVELOPMENT SERVICES BUILDING INSPECTIONS ** 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Temporary Gas Permits - 2,000 10,000 10,000 Food Handler Permits - 59,200 59,200 59,200 Moving Permits - 400 400 400 Demolition Permits - 400 1,900 1,000 Pool, Spa, Hot Tub Permits - 7,600 8,000 9,600 Building Permits - 1,000,860 1,155,000 1,100,000 Electrical and Plumbing Licenses - 2,000 32,275 2,000 Curb Cut Permits - 400 2,700 2,880 Mobile Home Park Licenses - 10,530 9,850 9,850 Sign Permits - 23,800 23,800 25,500 Fence Permits - 200 18,000 18,000 Mechanical Permits - 18,800 10,000 12,000 Certificates of Occupancy Fees - 24,000 26,300 27,000 Variance Filing Fees - 150 4,500 1,400 Landscape Fees - - 1,100 1,300 Beer and Wine Permits - 10,000 10,000 10,000 Pool Manager Certification - 2,300 1,840 - Restaurant Inspections - 107,000 125,000 165,000 Grocery Store Inspections - 7,000 20,000 - Swimming Pool Inspections - 17,440 18,440 19,240 Day Care Inspections - 29,000 20,000 - Re -Inspection Fees - 15,200 9,200 10,800 Electrical Inspections - 31,000 28,500 26,000 Plumbing Inspections - 44,000 51,000 51,000 Plans Review Fees - 170,000 175,000 185,000 Interest Income - 30,485 - - General Resources - (205,668) (463,752) (441,898) TOTAL RESOURCES $ - $ 1,408,097 $ 1,358,253 $ 1,305,272 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services - 1,081,462 1,040,557 1,001,816 Materials & Supplies - 45,936 45,316 35,116 Maintenance & Repair - 16,470 16,800 16,800 Insurance - 8,879 11,390 11,390 Miscellaneous - - - - Operations - 104,119 91,261 90,481 Transfers - 151,231 152,929 149,669 TOTAL EXPENDITURES $ - $ 1,408,097 $ 1,358,253 $ 1,305,272 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical - 4.00 4.00 4.00 Technical/Paraprofessional - 12.00 12.00 12.00 Professional - 2.00 2.00 2.00 Management/Supervision - 1.00 1.00 1.00 Temporary/Seasonal - - - - TOTAL PERSONNEL - 19.00 19.00 19.00 I�Vil_l�1;0]:4�1�10ZCII4IL41:Ellk[�] I The budget reflects no major changes. * Estimate as of May, 2003 ** The Building Inspections Fund was combined with the General Fund for the 2002-03 budget year to comply with GASB 34 requirements. 131 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES DEVELOPMENT SERVICES FACILITIES MANAGEMENT PROGRAM DESCRIPTION The Facilities Management Department is responsible for Capital Improvement Program (CIP) construction, major and minor renovation projects, construction contracts including hiring and supervising architects and consultants, building maintenance, space planning, lease/purchase negotiations, janitorial services, utilities and security for 32 municipal buildings. This is done by providing quality facility management, service and construction management for interdepartmental customers who serve our citizens through a shared vision producing strategy and systems that promote the high performance structure by the use of stakeholder involvement, mutual respect and teamwork, innovation and efficient use of resources, while encouraging change and empowered behavior by the use of Franklin Covey's Seven Habits of Highly Effective People, High Performance Organization (HPO), and Consultation, Adaptation, Mobilization (CAM) principles. MAJOR DIVISION GOALS 1. Provide administration and evaluation of City facilities, during construction and maintenance, making the City more effective in providing services for citizens while becoming more efficient in the use of City resources. 2. Implement the adopted Capital Improvement Program, improving on completion dates and reporting systems. 3. Continue to provide a 24/7 on -call system for maintenance of City facilities in an aesthetically pleasing and orderly manner, which instills employee pride and efficiency and improves public approval. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Continue major Capital Improvement Program (CIP) construction (e.g., Emily Fowler Library Renovation, etc.) . 2. Continue special CIP projects such as upgrading existing American Disabilities Act (ADA) accommodations and other facility maintenance areas. 3. Analyze and track expenditures in facilities areas for cost effectiveness in view of service priorities. 4. Continue to complete electronic work requests in a timely manner and perform scheduled HVAC maintenance on equipment to extend the life of the capital investments while improving on our scheduled maintenance program. 5. Continue to provide and monitor custodial services for designated City buildings. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Buildings served 32 32 32 32 2. Major CIP projects 4 4 4 1 3. Special CIP projects 13 25 20 52 4. Special non -programmed projects 20 0 8 0 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Work requests completed on time 90% 85% 90% 85% 2. "Off -hours" requests completed 95% 100% 100% 100% 3. Projects completed on time/ within budget 80% 100% 95% 100% 4. One-time projects completed on time 95% 100% 100% 100% 132 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES DEVELOPMENT SERVICES FACILITIES MANAGEMENT 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED City Hall East- Lease Revenue $ 91,389 $ 98,604 $ 98,604 $ 98,604 General Resources 1,996,557 2,275,823 2,248,436 2,318,661 TOTAL RESOURCES $ 2,087,946 $ 2,374,427 $ 2,347,040 $ 2,417,265 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 784,272 $ 908,151 $ 910,583 $ 936,773 Materials & Supplies 55,043 51,105 39,001 58,053 Maintenance & Repair 343,208 342,774 343,711 327,203 Insurance 6,089 1,676 1,676 19,730 Miscellaneous 617 2,734 2,734 1,734 Operations 898,717 949,325 930,673 985,179 Transfers - 118,662 118,662 88,593 Fixed Assets - - - - TOTAL EXPENDITURES $ 2,087,946 $ 2,374,427 $ 2,347,040 $ 2,417,265 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 2.00 2.00 2.00 2.00 Technical/Paraprofessional 9.00 9.00 9.00 9.00 Professional 2.00 2.00 2.00 2.00 Management/Supervision 2.00 2.00 2.00 2.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 15.00 15.00 15.00 15.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 133 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL FUND SERVICES City council Nunicipal Judge I Citytvbnager City Attorney Judicial Services General Governrrent Services, Legal Services City hhanager's Office, Public Information Office, Cable Television, Economc Developrrent/hhain Street, Internal Audit & Operation Analysis Police Departrrent, Animal Services, Code Enforcerrent, Fire Departrrent, Airport, Public Transportation, Planning, Engineering Building Inspections, Facilities hhanagerrent Traffic Operations, Streets, Street Lighting, Parks & Recreation Fiscal Operations, tvbnagerrent & Budget, Library, Human Resources 134 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL FUND Assistant City Manager Traffic Operations Streets Street Lighting Parks!P!r ecreation Administration Leisure Services Park Maintenance Keep Denton Beautiful 135 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES TRAFFIC & STREET OPERATIONS SUMMARY BY CATEGORY 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Street Cut Reimbursements $ 154,682 $ 220,000 $ 220,000 $ 220,000 Loading Zones 2,782 3,500 2,700 3,036 Charges to Capital Projects 322,768 230,000 230,000 215,000 State Signal Reimbursement 12,046 16,062 16,062 16,062 General Resources 3,729,267 3,970,968 3,984,753 4,359,889 TOTAL RESOURCES $ 4,221,545 $ 4,440,530 $ 4,453,515 $ 4,813,987 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 1,925,067 $ 2,174,494 $ 2,085,197 $ 2,108,069 Materials & Supplies 73,383 90,995 91,533 86,612 Maintenance & Repairs 975,337 973,758 1,169,761 1,115,578 Insurance - 5,101 5,101 37,170 Miscellaneous 1,176 4,375 4,375 5,500 Operations 1,239,384 1,078,888 1,001,327 1,395,187 Transfers 7,198 112,919 96,221 65,871 Fixed Assets - - - - TOTAL EXPENDITURES $ 4,221,545 $ 4,440,530 $ 4,453,515 $ 4,813,987 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 21.00 21.00 21.00 21.00 Office/Clerical - - - - Technical/Paraprofessional 15.00 15.00 15.00 15.00 Professional - - - - Management/Supervision 3.00 3.00 3.00 2.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 39.00 39.00 39.00 38.00 * Estimate as of May, 2003 136 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES TRAFFIC & STREET OPERATIONS SUMMARY BY DIVISION 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Traffic Operations $ 48,061 $ 44,562 $ 43,762 $ 29,098 Streets 444,217 425,000 425,000 425,000 Street Lighting - - - - General Resources 3,729,267 3,970,968 3,984,753 4,359,889 TOTAL RESOURCES $ 4,221,545 $ 4,440,530 $ 4,453,515 $ 4,813,987 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Traffic Operations $ 921,637 $ 836,347 $ 854,235 $ 1,030,570 Streets 2,707,820 2,927,715 3,029,280 3,213,417 Street Lighting 592,088 676,468 570,000 570,000 TOTAL EXPENDITURES $ 4,221,545 $ 4,440,530 $ 4,453,515 $ 4,813,987 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Traffic Operations 9.00 9.00 9.00 9.00 Streets 30.00 30.00 30.00 29.00 Street Lighting - - - - TOTAL PERSONNEL 39.00 39.00 39.00 38.00 * Estimate as of May, 2003 137 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES TRAFFIC & STREET OPERATIONS TRAFFIC OPERATIONS PROGRAM DESCRIPTION The Traffic Operations Division is responsible for the installation, repair, and maintenance of all traffic control devices. It currently maintains 98 signalized intersections, 14 school flashers at public schools, 7 university school flashers, and all signs and markings on public streets. The Graphics area is responsible for all City department sign needs, decals, and lettering all City vehicles including police cars. MAJOR DIVISION GOALS 1. Improve pavement markings for 45 major intersections, utilizing state-of-the-art materials and equipment. 2. Add more independent traffic signals into closed loop system using radio -controlled devices. 3. Continue intersection accident monitoring and improvement program. 4. Install more crosswalks and bike lanes and share the road signs. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Replace 80,000 feet of needed pavement markings. 2. Replace 5% of the estimated 115,000 signs in Denton. WORKLOAD MEASURES 1. Pavement marking/buttons (linear feet) 2. Traffic controller upgrades 3. School flashers maintained 4. Signals maintained 5. New development - street signs PRODUCTIVITY MEASURES 1. Signal preventive maintenance scheduled 2. Button projects scheduled/completed 3. New signal construction 4. Maintain stop bar and arrows 5. Stripe and letter City vehicles 2001-02 2002-03 2002-03 2003-04 ACTUAL BUDGET ESTIMATE ADOPTED 75,000 90,000 75,000 76,000 8 3 3 3 18 24 21 24 103 108 112 113 350 700 600 650 2001-02 2002-03 2002-03 2003-04 ACTUAL BUDGET ESTIMATE ADOPTED 15 100 99 100 85% 100% 92% 100% 4 3 3 0 50% 100% 85% 90% 73 100 130 N/A 138 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES TRAFFIC & STREET OPERATIONS TRAFFIC OPERATIONS 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Loading Zones $ 2,782 $ 3,500 $ 2,700 $ 3,036 State Signal Reimbursement 12,046 16,062 16,062 16,062 Charges to Capital Projects 33,233 25,000 25,000 10,000 General Resources 873,576 791,785 810,473 1,001,472 TOTAL RESOURCES $ 921,637 $ 836,347 $ 854,235 $ 1,030,570 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 610,233 $ 570,893 $ 589,893 $ 645,917 Materials & Supplies 15,523 15,212 15,212 15,212 Maintenance & Repairs 133,474 133,112 132,000 148,641 Insurance - 1,537 1,537 11,365 Miscellaneous - - - 1,250 Operations 160,809 62,641 62,641 161,841 Transfers 1,598 52,952 52,952 46,344 Fixed Assets - - - TOTAL EXPENDITURES $ 921,637 $ 836,347 $ 854,235 $ 1,030,570 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical - - - - Technical/Paraprofessional 8.00 8.00 8.00 8.00 Professional - - - - Management/Supervision 1.00 1.00 1.00 1.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 9.00 9.00 9.00 9.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 139 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES TRAFFIC & STREET OPERATIONS STREETS PROGRAM DESCRIPTION The Street Division is composed of two sections: (1) Street Patching is responsible for repairing potholes, minor street failures, and utility cuts made by various franchises. Major street maintenance is also done, such as overlay and crack sealing. (2) Street Construction reconstructs streets that have totally failed and are in need of rebuilding and assists with new construction of roads. All crews provide support to all departments in emergency response for fallen trees and limbs, barricading for high water, and sanding. MAJOR DIVISION GOALS 1. Protect the investment in public streets through preventive maintenance and rebuilding of streets. 2. Provide assistance to departments as needed: saw cutting, utility patching, milling, and work requests. 3. Assist the public with special projects (sanding streets, block parties, and scheduled festival -type activities). 4. Provide quality, not quantity, work on projects. 5. Economically repave small overlay projects and overlay larger patches without relying on sub- contractor schedule. 6. Rebuild at least one street a year that is receiving all new utilities with concrete pavement. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Construct Capital Improvements Program projects. 2. Pavement management system and new Overall Condition Index (OCI) rating for all streets. 3. Expedite the efficiency and productivity of the Streets Department. 4. Respond to inclement weather conditions within 30 minutes of notification (e.g., high water, tree limbs, ice). WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Pot holes repaired (each) 8304 6,500 8,000 8000 2. Street repaving (square yards) 107,956 75,000 100,000 95,000 3. Cutouts base failures (BF)/ utility cuts (square feet) 165,335 190,000 180,000 190,000 4. Crack Seal maintenance (linear feet) 31,183 65,000 51,324 60,000 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Civicall requests completed within 24 hours 85% 85% 85% 85% 140 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES TRAFFIC & STREET OPERATIONS STREETS 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Street Cut Reimbursements $ 154,682 $ 220,000 $ 220,000 $ 220,000 Charges to Capital Projects 289,535 205,000 205,000 205,000 General Resources 2,263,603 2,502,715 2,604,280 2,788,417 TOTAL RESOURCES $ 2,707,820 $ 2,927,715 $ 3,029,280 $ 3,213,417 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 1,314,834 $ 1,603,601 $ 1,495,304 $ 1,462,152 Materials & Supplies 56,875 75,783 76,321 71,400 Maintenance & Repairs 841,863 840,646 1,037,761 966,937 Insurance - 3,564 3,564 25,805 Miscellaneous 1,176 4,375 4,375 4,250 Operations 487,472 339,779 368,686 663,346 Transfers 5,600 59,967 43,269 19,527 Fixed Assets - - - - TOTAL EXPENDITURES $ 2,707,820 $ 2,927,715 $ 3,029,280 $ 3,213,417 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 21.00 21.00 21.00 21.00 Office/Clerical - - - - Technical/Paraprofessional 7.00 7.00 7.00 7.00 Professional - - - - Management/Supervision 2.00 2.00 2.00 1.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 30.00 30.00 30.00 29.00 MAJOR BUDGET CHANGES The 2003-04 budget reflects the decrease of 1 FTE. * Estimate as of May, 2003 141 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES TRAFFIC & STREET OPERATIONS STREET LIGHTING PROGRAM DESCRIPTION The Street Lighting Division is responsible for paying for street lighting for the City of Denton. The streetlights in the city of Denton are provided by Denton Municipal Electric (DME), CoSery Electric and TXU Electric. DME provides street lighting whenever possible. Street Lighting Division is also responsible for the energy for all traffic signals. MAJOR DIVISION GOALS 1. Provide adequate lighting to provide safety for the citizens of Denton. 2. Cover the cost of the utilities for new street lighting to meet the growth of the city. 3. Install light -emitting diodes (LEDs) in traffic signals to lower utility bills and to increase safety at intersections. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Cover the cost of electric billing for the street lighting in all new developments. 2. Decrease utility bills by installing LEDs at all City -owned, signalized intersections. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Street lights in service 6,500 7,800 7,750 7,800 2. Signals changed to LED 6 95 80 8 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Street lights repaired 2,213 2,080 2,444 2,750 2. Street lights added N/A N/A 114 250 142 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES TRAFFIC & STREET OPERATIONS STREET LIGHTING 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources $ 592,088 $ 676,468 $ 570,000 $ 570,000 TOTAL RESOURCES $ 592,088 $ 676,468 $ 570,000 $ 570,000 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ - $ - $ - $ - Materials & Supplies 985 - - - Maintenance & Repairs - - - - Insurance - - - - Miscellaneous - - - - Operations 591,103 676,468 570,000 570,000 Transfers - - - - Fixed Assets - - - - TOTAL EXPENDITURES $ 592,088 $ 676,468 $ 570,000 $ 570,000 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance Office/Clerical Technical/Paraprofessional Professional Management/Supervision Temporary/Seasonal TOTAL PERSONNEL MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 143 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PARKS & RECREATION SUMMARY BY CATEGORY 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Swimming Pool $ 72,990 $ 88,000 $ 70,000 $ - Community Building Rentals 87,219 100,000 100,000 66,900 Recreational Program Activity Fees 36,449 50,000 46,000 53,200 Athletic Program Fees 35,617 53,609 33,000 56,000 Park Vendor Fees 6,616 7,000 9,800 11,000 Cemetery Fees 7,086 8,000 7,500 15,500 General Resources 5,364,135 5,804,452 5,730,132 6,601,205 TOTAL RESOURCES $ 5,610,112 $ 6,111,061 $ 5,996,432 $ 6,803,805 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 4,051,043 $ 4,409,990 $ 4,303,387 $ 4,477,069 Materials & Supplies 324,044 251,981 261,000 274,307 Maintenance & Repair 246,674 213,296 185,151 229,863 Insurance - 10,735 10,735 74,938 Miscellaneous 867 250 250 342 Operations 979,734 787,637 798,737 1,206,749 Transfers - 437,172 437,172 404,537 Fixed Assets 7,750 - - 136,000 TOTAL EXPENDITURES $ 5,610,1 12 $ 6,1 1 1,061 $ 5,996,432 $ 6,803,805 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 26.00 26.00 26.00 31.00 Office/Clerical 4.00 4.00 4.00 4.00 Technical/Paraprofessional 12.50 12.50 12.50 12.50 Professional 13.00 13.00 13.00 13.00 Management/Supervision 18.00 18.00 18.00 18.00 Temporary/Seasonal 13.06 13.06 13.06 10.97 TOTAL PERSONNEL 86.56 86.56 86.56 89.47 * Estimate as of May, 2003 144 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PARKS & RECREATION SUMMARY BY DIVISION 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Park Administration $ - $ - $ - $ - Leisure Services 238,891 298,609 258,800 187,100 Park Maintenance 7,086 8,000 7,500 15,500 Keep Denton Beautiful - - - - General Resources 5,364,135 5,804,452 5,730,132 6,601,205 TOTAL RESOURCES $ 5,610,112 $ 6,111,061 $ 5,996,432 $ 6,803,805 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Park Administration $ 373,293 $ 794,384 $ 764,384 $ 562,206 Leisure Services 1,742,001 1,921,391 1,875,195 1,993,908 Park Maintenance 3,297,166 3,165,234 3,131,801 4,020,619 Keep Denton Beautiful 197,652 230,052 225,052 227,072 TOTAL EXPENDITURES $ 5,610,1 12 $ 6,1 1 1,061 $ 5,996,432 $ 6,803,805 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Park Administration 4.00 4.00 4.00 4.00 Leisure Services 34.20 34.20 34.20 32.11 Park Maintenance 45.36 45.36 45.36 50.36 Keep Denton Beautiful 3.00 3.00 3.00 3.00 TOTAL PERSONNEL 86.56 86.56 86.56 89.47 * Estimate as of May, 2003 145 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PARKS & RECREATION PARK ADMINISTRATION PROGRAM DESCRIPTION The mission of the Parks and Recreation Department is "to enrich the lives of all Denton citizens through environmental enhancements and a diverse offering of recreational, educational, and cultural services." The Administration Division supports this mission through strategic planning, capital improvements planning and designs, budgeting, and purchasing. MAJOR DIVISION GOALS 1. Involve citizens, organizations, volunteers, and businesses in the planning and provisions of parks and recreational services. 2. Plan, design, and implement all scheduled Capital Improvement Program (CIP) projects, in accordance with service and funding objectives. 3. Continue to implement strategies for revenue enhancement in accordance with the 1999 Revenue Study. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Work with Parks Foundation to establish a fully functional "Friends of the Parks." 2. Implement CIPs as dictated by planned 2004 bond election. 3. Develop Annual Action Plan for 2004-05. 4. Complete strategic plan for athletics services. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Park Board meetings packets prepared 10 10 10 10 2. City Council items prepared 80 50 50 55 3. Meetings with stakeholder groups 250 250 250 200 4. Submit grant applications for park development with applicable governmental and private entities 1 1 1 2 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Annual Action Plan objectives completed by target dates 90% 90% 85% 85% 146 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PARKS & RECREATION PARK ADMINISTRATION 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources $ 373,293 $ 794,384 $ 764,384 $ 562,206 TOTAL RESOURCES $ 373,293 $ 794,384 $ 764,384 $ 562,206 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 314,991 $ 320,729 $ 290,729 $ 326,231 Materials &Supplies 12,349 12,150 12,150 11,750 Maintenance & Repair 341 325 325 1,400 Insurance - 2,064 2,064 21,263 Miscellaneous 867 250 250 342 Operations 44,745 37,937 37,937 31,484 Transfers - 420,929 420,929 169,736 Fixed Assets - - - - TOTAL EXPENDITURES $ 373,293 $ 794,384 $ 764,384 $ 562,206 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 2.00 2.00 2.00 2.00 Technical/Paraprofessional - - - - Professional - - - - Management/Supervision 2.00 2.00 2.00 2.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 4.00 4.00 4.00 4.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 147 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PARKS & RECREATION LEISURE SERVICES PROGRAM DESCRIPTION The Leisure Services Division enriches lives by providing staff, facilities, and resources for a variety of leisure activities, programs, and opportunities in both structured and unstructured settings. These services are available to a broad demographic segment of the population. The division operates three community recreation centers, senior center, tennis center, municipal pool, American Legion Building and Annex, and Civic Center. Supervision is provided to the After School Action Site program at five public school facilities, Middle School Program, along With a therapeutic recreation through an inclusion program in the Action Sites and in a summer camp. A joint usage agreement with McMath Middle School provides a gymnasium on nights and weekends for structured and unstructured activities. A partnership with the Denton Independent School District to operate an indoor natatorium was completed in 2003 with the pool available for programming in June 2003. Water Works Park, a new water park adjacent to the natatorium, operated part of the summer in 2003 and is planned for a full summer season in 2004. A new skate park will have the first phase of construction completed in 2003. MAJOR DIVISION GOALS 1. Ensure access to parks and services for all Denton residents regardless of race, gender, age, income, or physical abilities. 2. Meet or exceed the expectations of our customers through proactive communications and the continuous improvement of our services. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Implement family and teen programming as well as recreation activities in all program areas. 2. Access current youth -at -risk programs and implement strategies to provide and expand services (i.e., Adults for Youth in Denton, Denton Friday Night, etc.) in collaboration with area agencies and organizations. 3. Expand businesses through greater emphasis on benefits approach and meeting unmet demand. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Program locations 22 25 25 19 2. Activities offered 1,890 2,000 2,020 2,225 3. Activities implemented 1,764 1,900 1,906 2,000 4. Attendance 893,710 1,225,000 1,050,000 1,230,000 5. Registrants 52,936 79,000 75,000 85,000 6. Extended hours of operation 3,120 3,060 3,080 3,100 7. Co -sponsored activities 593 465 465 475 8. Rentals 444 585 590 610 9. Volunteer hours 39,900 39,250 39,800 39,000 10. Citizen advisory meetings 90 120 110 110 11. Citizen advisory boards 7 10 9 9 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Average daily attendance 4,087 5,250 5,450 5,500 2. Activities implemented 93% 91% 92% 91% 3. Average percent of budget supported by revenue 42% 42% 42% 42% 4. Average facility use per hour 494 625 610 625 148 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PARKS & RECREATION LEISURE SERVICES 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Swimming Pool $ 72,990 $ 88,000 $ 70,000 $ - Community Building Rentals 87,219 100,000 100,000 66,900 Recreational Program Fees 36,449 50,000 46,000 53,200 Athletic Program Fees 35,617 53,609 33,000 56,000 Park Vendor Fees 6,616 7,000 9,800 11,000 General Resources 1,503,1 10 1,622,782 1,616,395 1,806,808 TOTAL RESOURCES $ 1,742,001 $ 1,921,391 $ 1,875,195 $ 1,993,908 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 1,393,934 $ 1,542,144 $ 1,512,541 $ 1,414,191 Materials & Supplies 104,751 101,739 87,333 97,840 Maintenance & Repair 12,907 24,250 19,530 12,500 Insurance - 2,327 2,327 23,971 Miscellaneous - - - - Operations 230,409 250,931 253,464 269,975 Transfers - - - 175,431 Fixed Assets - - - - TOTAL EXPENDITURES $ 1,742,001 $ 1,921,391 $ 1,875,195 $ 1,993,908 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 1.00 1.00 1.00 1.00 Office/Clerical 1.00 1.00 1.00 1.00 Technical/Paraprofessional 2.50 2.50 2.50 2.50 Professional 11.00 11.00 11.00 11.00 Management/Supervision 9.00 9.00 9.00 9.00 Temporary/Seasonal 9.70 9.70 9.70 7.61 TOTAL PERSONNEL 34.20 34.20 34.20 32.11 MAJOR BUDGET CHANGES The 2003-04 budget includes the transfer of 2.09 FTEs to the Recreation Fund. * Estimate as of May, 2003 149 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PARKS & RECREATION PARK MAINTENANCE PROGRAM DESCRIPTION The Park Maintenance Division is responsible for providing maintenance, development, and service availability for the City's parks, recreation facilities, athletic fields, Denton Branch Rail Trail, public grounds, street medians, boulevards, cemeteries, landscaped beds, and nursery operations, as well as other City -owned properties at the First State Bank parking lot, Service Center, Airport, and selected greenbelts. These areas are maintained to enrich the quality of life and provide open space for leisure activities. MAJOR DIVISION GOALS 1. Initiate, cultivate, and maintain effective partnerships with other departments, agencies, organizations, and citizens to provide quality service to the city. 2. Provide ongoing maintenance and operation of the City of Denton park system and provide beautiful parks and opportunities for personal growth and enrichment through leisure activities. 3. Provide additional maintenance and operation to new facilities that result from the Capital Improvement Program (CIP), grants, and ordinance -mandated improvements. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Implement construction and maintenance of funded CIP projects. 2. Continue to develop strategies related to pesticide program; monitor cost and effectiveness of program. 3. Develop progression plan for crew leader and manager level positions. 4. Develop and implement strategies that promote collaborative efforts and improve services. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Park Acreage Inventory 1,050.17 1,124.06 1,177.04 1,254.04 a. Acreage maintained at Class A 106 123 152.36 152.36 b. Acreage maintained at Class B 422.17 430.17 347.71 347.71 c. Acreage maintained at Class C 252.96 252.96 317.16 317.16 d. Acreage maintained at Class D 269.04 317.93 359.81 436.81 2. Right-of-way acres maintained (Class C) 620 637 648 648 3. Cemetery acres maintained (Class B) 38 38 38 38 4. Median acres maintained 43 48 44 58.2 5. Athletic fields maintained (Class A) 44 47 51 51 6. Square feet of landscape beds (Class A) 120,295 121,295 125,195 130,985 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Mowing - acres/hour 1.81 2.2 2.0 2.2 2. Athletic field prep - fields/hour .94 1.2 1.0 2.2 3. Tree planting - hours/tree 1.0 .97 .99 1.0 4. Planter bed maintenance - square feet/hour 33 35 34 35 5. Acres/full-time equivalent (FTE) 39.47 38.8 40.72 43.12 150 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PARKS & RECREATION PARK MAINTENANCE 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Cemetery Fees $ 7,086 $ 8,000 $ 7,500 $ 15,500 General Resources 3,290,080 3,157,234 3,124,301 4,005,119 TOTAL RESOURCES $ 3,297,166 $ 3,165,234 $ 3,131,801 $ 4,020,619 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 2,160,250 $ 2,355,794 $ 2,313,794 $ 2,554,848 Materials & Supplies 204,663 134,642 158,067 161,267 Maintenance & Repair 233,426 187,656 164,231 215,768 Insurance - 6,344 6,344 29,704 Miscellaneous - - - - Operations 691,077 480,798 489,365 889,731 Transfers - - - 33,301 Fixed Assets 7,750 - - 136,000 TOTAL EXPENDITURES $ 3,297,166 $ 3,165,234 $ 3,131,801 $ 4,020,619 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 25.00 25.00 25.00 30.00 Office/Clerical - - - - Technical/Paraprofessional 10.00 10.00 10.00 10.00 Professional - - - - Management/Supervision 7.00 7.00 7.00 7.00 Temporary/Seasonal 3.36 3.36 3.36 3.36 TOTAL PERSONNEL 45.36 45.36 45.36 50.36 MAJOR BUDGET CHANGES The 2003-04 budget includes the additon of 5 FTEs to maintain parks that were acquired through the last Capital Improvement Program. * Estimate as of May, 2003 151 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PARKS & RECREATION KEEP DENTON BEAUTIFUL PROGRAM DESCRIPTION The mission of Keep Denton Beautiful (KDB) is "to empower the community to create a cleaner, more beautiful Denton through volunteerism and education." The KDB office supports the mission of the non-profit KDB Board by focusing on three areas that are required by our national and state affiliates. They are: litter reduction strategies, beautification and community improvement, and efforts to decrease the impact of solid waste (litter, illegal dumping, household hazardous waste, recyclables) on the community. MAJOR DIVISION GOALS 1. Involve citizens, organizations, volunteers, and businesses in the planning and implementation of projects, programs, and events to further the organizational mission. 2. Plan, design, and implement all programs, projects, and events in the annual action plan determined by the non-profit board. 3. Continue to develop funding strategies to support the annual action plan. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Develop a comprehensive volunteer database. 2. Work with local Denton Independent School District (DISD) librarians to get anti-littering/recycling messages into DISD classrooms regularly. 3. Work with University of North Texas (UNT) to institute some of the solid waste and recycling recommendations made in the Environmental subcommittee's campus improvement document. 4. Work with Texas Department of Transportation (TXDOT) to get the landscaping for Denton highway projects funded by Green Ribbon monies. 5. Establish a partnership with the Chamber of Commerce to present "Clean Business" information to Chamber members. 6. Work with local event organizers to create litter -free events. 7. Work with citizens to help develop neighborhood associations in their area or strengthen existing groups. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. KDB newsletters published 4 4 4 4 2. Monthly columns in the Denton Record -Chronicle 8 12 4 3 3. Events organized 9 11 11 11 4. Volunteer groups recruited 4 10 7 10 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Annual Action Plan objectives completed by target dates 85% 90% 85% 90% 2. Staff hours to volunteer hours remain at or above a 1:3 ratio 1:3.14 1:3.8 1:3.3 1:3.7 3. Annual budget dollars to KDB affiliate dollars remain at or above a 1:1.5 ratio N/A 1:3 1:3 1:3 4. To increase landfill diversion by 2% each year (tons) 39.96 41.57 40.76 41.57 152 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PARKS & RECREATION KEEP DENTON BEAUTIFUL 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources $ 197,652 $ 230,052 $ 225,052 $ 227,072 TOTAL RESOURCES $ 197,652 $ 230,052 $ 225,052 $ 227,072 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 181,868 $ 191,323 $ 186,323 $ 181,799 Materials & Supplies 2,281 3,450 3,450 3,450 Maintenance & Repair - 1,065 1,065 195 Insurance - - - - Miscellaneous - - - - Operations 13,503 17,971 17,971 15,559 Transfers - 16,243 16,243 26,069 Fixed Assets - - - - TOTAL EXPENDITURES $ 197,652 $ 230,052 $ 225,052 $ 227,072 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 1.00 1.00 1.00 1.00 Technical/Paraprofessional - - - - Professional 2.00 2.00 2.00 2.00 Management/Supervision - - - - Temporary/Seasonal - - - - TOTAL PERSONNEL 3.00 3.00 3.00 3.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 153 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL FUND SERVICES City council Nunicipal Judge I Citytvbnager City Attorney Judicial Services General Governrrent Services, Legal Services City hhanager's Office, Public Information Office, Cable Television, Economc Developrrent/hhain Street, Internal Audit & Operation Analysis Police Departrrent, Animal Services, Code Enforcerrent, Fire Departrrent, Airport, Public Transportation, Planning, Engineering Building Inspections, Facilities hhanagerrent Traffic Operations, Streets, Street Lighting, Parks & Recreation Fiscal Operations, tvbnagerrent & Budget, Library, Human Resources 154 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES Fiscal Operations Treasury Tax Municipal Court Risk Management GENERAL FUND Assistant City Manager Finance Administration Management & Budget Accounting Budget Library Services I Administration Circulation Services Technical Services Adult Services Youth Services South Branch Library Human Resources 155 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES SUMMARY BY CATEGORY 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Court Cost Service Fees $ 144,294 $ 130,000 $ 120,000 $ 136,000 Animal Control Fines 7,109 10,000 6,500 10,000 LINT Police Fines 114,802 120,000 115,000 121,000 TWU Police Fines 25,591 35,000 17,500 25,000 Court Administration Fees 935,888 1,025,000 1,080,000 1,134,000 Uniform Traffic Fees 68,499 77,000 73,000 77,000 Civil Fines 46,806 50,000 30,000 35,000 Court Time Payments 7,335 7,000 21,000 22,500 Inspection Fines & Fees 2,863 4,000 3,600 3,600 Parking Meter Receipts 1,236 - - - Williams Square Parking Fees 12,264 12,264 15,330 15,330 Attorney Lease 4,125 - - - Tax Roll Processing 7,173 10,000 10,200 10,000 Tax Certificates 1,010 2,000 1,850 2,000 General Resources 1,679,102 2,803,288 2,697,040 2,302,248 TOTAL RESOURCES $ 3,058,097 $ 4,285,552 $ 4,191,020 $ 3,893,678 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 2,780,030 $ 3,091,712 $ 3,041,436 $ 3,104,124 Materials & Supplies 112,650 118,794 115,509 105,361 Maintenance & Repair 222 2,500 2,000 2,000 Insurance - 3,417 3,417 25,129 Miscellaneous 525 - 550 - Operations 163,660 245,550 206,529 183,876 Transfers - 821,579 821,579 473,188 Fixed Assets - - - - TOTAL EXPENDITURES $ 3,057,087 $ 4,283,552 $ 4,191,020 $ 3,893,678 PERSONNEL Full Time Equivalents (FTE) 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Service/Maintenance - - - - Office/Clerical 21.25 21.25 21.25 21.25 Technical/Paraprofessional 7.00 7.00 7.00 7.00 Professional 16.00 16.00 17.00 17.00 Management/Supervision 5.00 5.00 4.00 4.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 49.25 49.25 49.25 49.25 * Estimate as of May, 2003 156 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES SUMMARY BY DIVISION 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Finance Administration $ - $ - $ - $ - Treasury - - - - Tax 12,308 12,000 12,050 12,000 Municipal Court 1,353,187 1,458,000 1,466,600 1,564,100 Risk Management - - - - Accounting 13,500 12,264 15,330 15,330 Budget - - - - General Resources 1,679,102 2,803,288 2,697,040 2,302,248 TOTAL RESOURCES $ 3,058,097 $ 4,285,552 $ 4,191,020 $ 3,893,678 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Finance Administration $ 224,393 $ 272,418 $ 267,036 $ 302,745 Treasury 320,253 346,742 343,389 360,133 Tax 137,721 321,097 309,184 312,505 Municipal Court 715,200 932,009 928,009 813,226 Risk Management 339,419 443,708 439,416 443,180 Accounting 1,011,737 1,565,534 1,491,556 1,187,457 Budget 308,364 402,044 412,430 474,432 TOTAL EXPENDITURES $ 3,057,087 $ 4,283,552 $ 4,191,020 $ 3,893,678 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Finance Administration 2.00 2.00 2.00 2.00 Treasury 4.00 4.00 4.00 4.00 Tax 2.00 2.00 2.00 2.00 Municipal Court 14.25 14.25 14.25 14.25 Risk Management 5.00 5.00 5.00 5.00 Accounting 18.00 18.00 17.00 17.00 Budget 4.00 4.00 5.00 5.00 TOTAL PERSONNEL 49.25 49.25 49.25 49.25 * Estimate as of May, 2003 157 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES FINANCE ADMINISTRATION PROGRAM DESCRIPTION The Finance Administration Division is the administrative arm of City financial operations. The Assistant City Manager of Fiscal and Municipal Services is the chief financial officer of the City, with direct management responsibility over Risk Management, Accounting, Budget, Tax, Materials Management, Treasury, Municipal Court, Library Services, Technology Services, and Human Resources. This division oversees preparation of various internal and external financial reports, advises management on all aspects of the financial operations of the City, and is responsible for long-range financial planning and debt management for the City. MAJOR DIVISION GOALS 1. Recruit and develop a responsible and professional management team. 2. Foster a "customer -oriented" philosophy toward internal departments within the City. 3. Safeguard the City's assets by maximizing resources, minimizing costs, and protecting cash principle. 4. Ensure the City's financial accountability and responsible use of resources. 5. Ensure that the City's financial system produces financial information that is reliable and usable. 6. Plan for the City's future financial growth and ensure that the City remains fiscally sound. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Complete reporting requirements for Governmental Accounting Standards Board Statement 34 for the 2003 Comprehensive Annual Financial Report (CAFR). 2. Continue to refine a five-year financial forecast and financial plan. 3. Develop a five-year capital improvement analysis for use by a citizen's "Blue Ribbon" committee for a February 2005 bond election. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Complete annual financial report by January 31, 2004 1 1 1 1 2. Complete financial and economic analysis reports by the 25th of each month for the previous month 12 12 12 12 3. Complete departmental management information report by the 15th of each month 12 12 12 12 4. Respond to requested surveys within two weeks 8 8 8 8 5. Complete special projects within requested time frame 5 5 10 10 PRODUCTIVITY MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Special projects completed/ initiated within same fiscal year 100% 100% 100% 100% 2. Departmental strategic planning objectives completed within target date 100% 100% 100% 100% 3. Requests for information responded to within requested time frame 100% 100% 100% 100% 158 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES FINANCE ADMINISTRATION 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources $ 224,393 $ 272,418 $ 267,036 $ 302,745 TOTAL RESOURCES $ 224,393 $ 272,418 $ 267,036 $ 302,745 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 201,845 $ 208,933 $ 207,887 $ 216,465 Materials & Supplies 8,267 13,300 12,232 9,911 Maintenance & Repair 222 - - - Insurance - 150 150 1,182 Miscellaneous - - - - Operations 14,059 26,941 23,673 21,418 Transfers - 23,094 23,094 53,769 Fixed Assets - - - - TOTAL EXPENDITURES $ 224,393 $ 272,418 $ 267,036 $ 302,745 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical - - - - Technical/Paraprofessional 1.00 1.00 1.00 1.00 Professional - - - - Management/Supervision 1.00 1.00 1.00 1.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 2.00 2.00 2.00 2.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 159 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES TREASURY PROGRAM DESCRIPTION The Treasury Division is responsible for managing the City's portfolio, cash, debt service, and hotel occupancy tax programs. The primary objectives are to optimize the City's interest earnings potential, analyze cash forecasts and daily cash requirements, analyze the City's debt service structure, monitor internal controls, and manage the cash -handling training program. MAJOR DIVISION GOALS 1. Optimize investment earnings with safety and liquidity. 2. Improve efficiency and effectiveness of operations. 3. Be a leader among cities and in this community in providing quality service. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Ensure divisions obtain their budgeted interest incomes. 2. Administer a departmental strategic planning process. 3. Plan and implement imaging system. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. General Fund investment income $1,011,454 $1,000,000 $1,035,000 $500,000 2. Wire transfers 625 725 600 600 3. Cash fund audits 142 100 161 150 4. Hotels monitored 8 18 8 8 5. Hotel recipients monitored 16 16 17 16 PRODUCTIVITY MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Budgeted investment income earned 104% 100% 100% 100% 2. Cash audit recommendations implemented 100% 100% 95% 100% 3. Hotel revenue audited 43% 80% 57% 43% 4. Recipient allocation audited 100% 100% 100% 100% 160 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES TREASURY 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources $ 320,253 $ 346,742 $ 343,389 $ 360,133 TOTAL RESOURCES $ 320,253 $ 346,742 $ 343,389 $ 360,133 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 306,094 $ 315,451 $ 315,451 $ 324,705 Materials & Supplies 1,273 1,800 1,500 1,500 Maintenance & Repair - - - - Insurance - 274 274 1,948 Miscellaneous - - - - Operations 12,886 15,080 12,027 7,820 Transfers - 14,137 14,137 24,160 Fixed Assets - - - - TOTAL EXPENDITURES $ 320,253 $ 346,742 $ 343,389 $ 360,133 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 2.00 2.00 2.00 2.00 Technical/Paraprofessional - - - - Professional 1.00 1.00 1.00 1.00 Management/Supervision 1.00 1.00 1.00 1.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 4.00 4.00 4.00 4.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 161 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL AND MUNICIPAL SERVICES TAX PROGRAM DESCRIPTION The Tax Division is responsible for all components of property tax assessment and collection. This includes calculating the ad valorem tax rate, the tax roll, tax billing, and the collection of current and delinquent taxes. Other aspects of this area include assisting in the annexation process, property liens (mowing, paving, mobile homes), and maintaining a working relationship with the Denton Central Appraisal District (DCAD). MAJOR DIVISION GOALS 1. Develop innovative methods to inform citizens about changes in the property tax program. 2. Provide top-quality customer services to all citizens. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Ensure all tax statements are distributed in a timely manner. 2. Maintain state -mandated certification for tax department employees. 3. Implement an integrated document imaging system with the current tax system. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Property tax accounts 30,278 30,750 31,250 33,000 2. DCAD supplement modifications 1,679 2,250 2,000 2,000 3. Tax certificates 76 350 180 200 4. Tax refunds 1,007 750 950 1,000 5. Bankruptcies 1,632 1,800 1,800 1,800 6. Account inquiries 12,705 16,000 14,500 15,000 7. Release of liens 198 250 215 200 8. Addition of liens 180 800 250 200 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Property tax accounts collected 98% 98% 98% 98% 2. Average supplements per month 140 187 167 17 3. Average tax certificates per month 6 29 15 17 4. Average tax refunds per month 83 62 80 83 5. Average bankruptcies per month 136 150 150 150 6. Average account inquiries per month 1.060 1,333 1,200 1,250 7. Average release of liens per month 16 20 18 17 8. Average addition of liens per month 15 66 20 17 162 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES TAX 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Attorney Lease $ 4,125 $ - $ - $ - Tax Roll Processing 7,173 10,000 10,200 10,000 Tax Certificates 1,010 2,000 1,850 2,000 General Resources 126,423 311,097 297,134 300,505 TOTAL RESOURCES $ 138,731 $ 323,097 $ 309,184 $ 312,505 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 107,684 $ 113,201 $ 113,102 $ 116,186 Materials & Supplies 20,476 22,975 15,200 18,000 Maintenance & Repair - - - - Insurance - 145 145 1,683 Miscellaneous - - - - Operations 9,561 22,331 18,292 16,624 Transfers - 162,445 162,445 160,012 Fixed Assets - - - - TOTAL EXPENDITURES $ 137,721 $ 321,097 $ 309,184 $ 312,505 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 1.00 1.00 1.00 1.00 Technical/Paraprofessional - - - - Professional 1.00 1.00 1.00 1.00 Management/Supervision - - - - Temporary/Seasonal - - - - TOTAL PERSONNEL 2.00 2.00 2.00 2.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 163 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SREVICES MUNICIPAL COURT PROGRAM DESCRIPTION The Municipal Court is responsible for administration and clerical support for all municipal court proceedings required by State statute. These responsibilities include: collection of fines, fees, and State costs; filing of all appropriate documentation; coordinating court appearances of all participants; statistical reporting to City and State entities; and custodial duties over all documents and records that become part of this legal process. MAJOR DIVISION GOALS 1. Treat the community with professional courtesy and respect. 2. Administratively enforce all adjudication of the Court of Record as a deterrent to Class C Misdemeanor crime and traffic offenses. 3. Increase the Court's efficiency through streamlined procedures and automation. 4. Become a high performance organization by utilizing the Consultation/Adaptation/Mobilization model to execute networked team strategies. 5. Provide opportunities for staff training and professional development. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Consider new collection strategies to improve the rate of collection of court judgments. 2. Complete implementation plan for paperless court operations through imaging technology. 3. Continue to implement and test all upgrades of the court management software. 4. Adapt the court software system to field data capture via an interface with the police software. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Cases filed 48,402 55,000 49,000 52,000 2. Non -jury trials 3,068 3,100 3,200 3,300 3. Warrants issued 7,547 5,000 8,000 8,500 4. Net revenue collected $3,016,672 $3,391,825 $3,623,600 $3,809,100 PRODUCTIVITY MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Collection rates for judgments 90% 95% 90% 95% 2. Citations issued per full-time equivalent (FTE) position 3,457 3,928 3,500 3,714 3. Average filing time (days) 4 2 3 2 164 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES MUNICIPAL COURT 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Court Cost Service Fees $ 144,294 $ 130,000 $ 120,000 $ 136,000 Animal Service Fines 7,109 10,000 6,500 10,000 UNT Police Fines 114,802 120,000 115,000 121,000 TWU Police Fines 25,591 35,000 17,500 25,000 Court Administration Fees 935,888 1,025,000 1,080,000 1,134,000 Uniform Traffic Fees 68,499 77,000 73,000 77,000 Civil Fines 46,806 50,000 30,000 35,000 Court Time Payments 7,335 7,000 21,000 22,500 Inspection Fines & Fees 2,863 4,000 3,600 3,600 General Resources (637,987) (525,991) (538,591) (750,874) TOTAL RESOURCES $ 715,200 $ 932,009 $ 928,009 $ 813,226 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 629,811 $ 683,995 $ 683,995 $ 708,041 Materials & Supplies 36,813 35,369 39,369 33,300 Maintenance & Repair - - - - Insurance - 1,002 1,002 7,098 Miscellaneous - - - - Operations 48,576 61,760 53,760 40,312 Transfers - 149,883 149,883 24,475 Fixed Assets - - - - TOTAL EXPENDITURES $ 715,200 $ 932,009 $ 928,009 $ 813,226 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 12.25 12.25 12.25 12.25 Technical/Paraprofessional 1.00 1.00 1.00 1.00 Professional 1.00 1.00 1.00 1.00 Management/Supervision - - - - Temporary/Seasonal - - - - TOTAL PERSONNEL 14.25 14.25 14.25 14.25 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 165 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES RISK MANAGEMENT PROGRAM DESCRIPTION The Risk Management Division is responsible for identifying and evaluating potential exposures to loss and developing policies, procedures, and training to eliminate and/or mitigate the cost of claims associated with any losses. Risk Management is also responsible for the administration of the City's benefit program, including compliance with applicable laws, fund and trend analysis, and planning. The division administers the Risk Retention Fund, Health Insurance Fund, and Wellness Program. MAJOR DIVISION GOALS 1. Protect the assets (human, physical, fiscal) of the City from loss through the implementation of sound risk management practices. 2. Develop, update, and administer competitive, responsive, and cost-effective health, life, and long-term/short-term disability and wellness programs. 3. Ensure the educational development of Risk Management staff to achieve divisional goals. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Provide for the optimal protection of City property and financial assets by analyzing and placing proper insurance coverages, and evaluating self -funding alternatives. 2. Increase safety, health, and wellness awareness among employees. 3. Reduce the number of lost -time Worker's Compensation claims, at -fault vehicle accidents, and liability claims filed against the City. 4. Obtain advantageous health and benefit programs through contractual transfer of risks, managed benefit designs, and reduced claims costs through proactive wellness and disease management programs. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Worker's Compensation claims 154 120 160 130 2. General liability claims adjusted 131 110 120 115 3. Short-term/long-term disability claims 15 24 24 20 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Vehicle accidents 31 30 35 30 2. Lost -time injuries 31 N/A 25 25 3. Benefit issues handled 180 150 150 130 166 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES RISK MANAGEMENT 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources $ 339,419 $ 443,708 $ 439,416 $ 443,180 TOTAL RESOURCES $ 339,419 $ 443,708 $ 439,416 $ 443,180 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 289,031 $ 309,001 $ 309,001 $ 333,034 Materials & Supplies 14,827 11,000 11,208 11,750 Maintenance & Repair - 2,500 2,000 2,000 Insurance - 327 327 3,094 Miscellaneous - - - - Operations 35,561 70,710 66,710 57,833 Transfers - 50,170 50,170 35,469 Fixed Assets - - - - TOTAL EXPENDITURES $ 339,419 $ 443,708 $ 439,416 $ 443,180 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical - - - - Technical/Paraprofessional 2.00 2.00 2.00 2.00 Professional 3.00 3.00 3.00 3.00 Management/Supervision - - - - Temporary/Seasonal - - - - TOTAL PERSONNEL 5.00 5.00 5.00 5.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 167 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES ACCOUNTING PROGRAM DESCRIPTION The Accounting Division collects, records, summarizes, and reports the results of all financial transactions that occur within City operations and prepares the Comprehensive Annual Financial Report (CAFR). Major responsibilities include accounts payable, payroll, utility accounting, grant reporting, project and cost accounting, fixed asset maintenance, Federal Energy Regulatory Commission (FERC) accounting, financial statement preparation, and other general accounting functions. MAJOR DIVISION GOALS 1. Provide financial information to all users in the form, the frequency, and the timeliness needed for management decisions. 2. Provide financial reporting in conformity with Generally Accepted Accounting Principles (GAAP), as well as FERC accounting and reporting and project and cost accounting. 3. Provide for timely and accurate payments to the City's vendors. 4. Maintain, monitor, and safeguard the City's assets. 5. Maintain a process of payment frequency that will allow for early payment discounts to be taken when offered by vendors. 6. Institute an annual customer satisfaction survey. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Continue to receive the "Certificate of Achievement for Excellence in Financial Reporting." 2. Distribute monthly financial reports by the tenth of the month. 3. Provide a comprehensive financial report and economic analysis on a monthly basis. 4. Present the Comprehensive Annual Financial Report by January 31. 5. Develop an automated bank reconciliation process to monitor and safeguard the City's cash resources. 6. Develop/update accounting policies and procedures to ensure compliance with GASB/GAAP requirements. 7. Continue staff professional and technical development. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Monthly, general, utility, and solid waste revenue/expenditure reports 180 180 180 180 2. Accounts Payable documents processed/month 74,899 74,899 74,899 74,899 3. General accounting transactions/ month 8,500 8,500 8,500 8,500 4. Payroll transactions entered/month 3,100 3,100 3,100 3,100 5. Payroll checks/month 2,400 2,400 2,400 2,400 6. Fixed assets transactions/year 476 610 476 610 7. Voided checks 305 360 305 360 8. New grants identified/applied for 0 3 0 3 PRODUCTIVITY MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Vendor invoices processed within 30 days 85% 90% 90% 90% 2. Monthly operations report distributed within 7 working days 90% 100% 60% 100% 3. Monthly closings within 5 working days 90% 100% 60% 100% 168 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES ACCOUNTING 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Parking Meter Receipts $ 1,236 $ - $ - $ - Williams Square Parking Fees 12,264 12,264 15,330 15,330 General Resources 998,237 1,553,270 1,476,226 1,172,127 TOTAL RESOURCES $ 1,01 1,737 $ 1,565,534 $ 1,491,556 $ 1,187,457 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 964,584 $ 1,156,017 $ 1,086,000 $ 1,015,302 Materials & Supplies 22,659 24,350 28,500 24,700 Maintenance & Repair - - - - Insurance - 1,254 1,254 8,131 Miscellaneous - - 550 - Operations 24,494 34,527 25,866 31,677 Transfers - 349,386 349,386 107,647 Fixed Assets - - - - TOTAL EXPENDITURES $ 1,01 1,737 $ 1,565,534 $ 1,491,556 $ 1,187,457 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 5.00 5.00 5.00 5.00 Technical/Paraprofessional 3.00 3.00 3.00 3.00 Professional 8.00 8.00 8.00 8.00 Management/Supervision 2.00 2.00 1.00 1.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 18.00 18.00 17.00 17.00 MAJOR BUDGET CHANGES The 2002-03 budget estimate reflects the transfer of 1 FTE to the Budget department. * Estimate as of May, 2003 169 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES BUDGET PROGRAM DESCRIPTION The Budget Office is responsible for the development and communication of the City's services, policy operations, and financial plans through the development of the Annual Program of Services and the Capital Improvement Program. The Budget Office develops, coordinates, and monitors the City of Denton's financial operations and monitors the revenue and expenditure trends. MAJOR DIVISION GOALS 1. Successfully create the 2003-04 operating budget and the 2003-08 capital improvement budget within the established time frame. 2. Be a leader in providing the highest level of service in administering the operating and capital budgets and implementing innovative approaches toward budgeting. 3. Evaluate and make recommendations on City operations and procedures to make the City more effective in providing services to the citizens of Denton and more efficient in the use of City resources. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Obtain the Distinguished Budget Award and exemplary rating as a communication device, policy document, operation guide, and financial plan from the Government Finance Officers Association's (GFOA) Distinguished Budget Award program. 2. Update and monitor the City's five-year financial plan. 3. Continue to provide organization -wide training on the J. D. Edwards financial software package. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Documents produced and published 4 3 3 3 2. Budget transfers 155 140 150 140 3. Department budgets reviewed/ monitored 87 92 92 92 4. Budget workshops 4 2 1 1 5. J.D. Edwards training classes N/A 12 4 6 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Consecutive years for the GFOA Distinguished Budget Award 16 17 17 18 2. Staff to division budgets 1:17.4 1:13.4 1:13.4 1:13.4 3. Average cost to produce Annual Program of Services $45 $30 $35 $30 4. Transfers processed within three days 95% 95% 95% 95% 170 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES BUDGET 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources $ 308,364 $ 402,044 $ 412,430 $ 474,432 TOTAL RESOURCES $ 308,364 $ 402,044 $ 412,430 $ 474,432 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 280,981 $ 305,114 $ 326,000 $ 390,391 Materials & Supplies 8,335 10,000 7,500 6,200 Maintenance & Repair - - - - Insurance - 265 265 1,993 Miscellaneous 525 - - - Operations 18,523 14,201 6,201 8,192 Transfers - 72,464 72,464 67,656 Fixed Assets - - - - TOTAL EXPENDITURES $ 308,364 $ 402,044 $ 412,430 $ 474,432 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 1.00 1.00 1.00 1.00 Technical/Paraprofessional - - - - Professional 2.00 2.00 3.00 3.00 Management/Supervision 1.00 1.00 1.00 1.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 4.00 4.00 5.00 5.00 MAJOR BUDGET CHANGES The 2002-03 budget estimate reflects the transfer of 1 FTE from the Accounting department. * Estimate as of May, 2003 171 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES LIBRARY SERVICES SUMMARY BY CATEGORY 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED County Contribution - Library $ 142,309 $ 142,646 $ 146,573 $ 138,560 Library Rental Revenue - - - 6,000 General Resources 2,239,253 2,702,491 2,554,754 2,782,937 TOTAL RESOURCES $ 2,381,562 $ 2,845,137 $ 2,701,327 $ 2,927,497 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 1,967,314 $ 2,104,262 $ 2,098,935 $ 2,202,902 Materials & Supplies 41,546 46,043 71,725 64,281 Maintenance & Repair 38,425 38,273 34,129 38,099 Insurance - 3,440 3,440 21,478 Miscellaneous - - - - Operations 117,623 121,661 88,706 175,342 Transfers - 327,169 327,169 309,572 Fixed Assets 216,654 204,289 77,223 115,823 TOTAL EXPENDITURES $ 2,381,562 $ 2,845,137 $ 2,701,327 $ 2,927,497 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 29.50 29.50 29.50 29.50 Technical/Paraprofessional - - - - Professional 9.00 9.00 9.00 10.00 Management/Supervision 3.00 3.00 3.00 3.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 41.50 41.50 41.50 42.50 * Estimate as of May, 2003 172 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES LIBRARY SERVICES SUMMARY BY DIVISION 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Administration $ 142,309 $ 142,646 $ 146,573 $ 144,560 Circulation Services - - - - Technical Services - - - - Adult Services - - - - Youth Services - - - - South Branch Library - - - - General Resources 2,239,253 2,702,491 2,554,754 2,782,937 TOTAL RESOURCES $ 2,381,562 $ 2,845,137 $ 2,701,327 $ 2,927,497 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Administration $ 627,257 $ 952,337 $ 811,057 $ 850,133 Circulation Services 328,782 350,060 350,060 374,789 Technical Services 197,072 208,839 209,356 219,145 Adult Services 452,253 485,145 485,120 514,580 Youth Services 380,237 412,647 412,647 487,041 South Branch Library 395,961 436,109 433,087 481,809 TOTAL EXPENDITURES $ 2,381,562 $ 2,845,137 $ 2,701,327 $ 2,927,497 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Administration 4.00 4.00 4.00 4.00 Circulation Services 9.00 9.00 9.00 9.00 Technical Services 4.00 4.00 4.00 4.00 Adult Services 9.00 9.00 9.00 9.00 Youth Services 7.50 7.50 7.50 8.50 South Branch Library 8.00 8.00 8.00 8.00 TOTAL PERSONNEL 41.50 41.50 41.50 42.50 * Estimate as of May, 2003 173 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES LIBRARY - ADMINISTRATION PROGRAM DESCRIPTION The Library Administration Division administers and directs the operation and services of both the central and branch libraries by: implementing and monitoring library programs; preparing annual budgets and monitoring expenditures; planning for capital improvement program projects; promoting library services within the community; analyzing, preparing, and submitting recommendations for library policies and services; accepting, selecting, and acknowledging gifts to the library; maintaining and coordinating the development of a balanced collection of library materials, both book and electronic resources, relative to the needs of the community; replying to customer concerns, recommendations, suggestions, and comments to enhance overall library services; and ensuring equal access to all materials for all library users to the library's collections and other collections and information sources throughout the world. MAJOR DIVISION GOALS 1. Complete construction of the North Branch Library in accordance with scheduled Capital Improvement Program (CIP) projects for 2003 and open facility to the public. 2. Continue to implement strategies for revenue enhancement to fulfill the mission of the Denton Public Library System. 3. Complete implementation of the Denton Community Network project. 4. Begin bidding process for architectural services and renovation of the Emily Fowler Library. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Complete FY 2003-04 recommendations outlines in the Library Master Plan. 2. Secure federal and state funding to fulfill the mission of the Denton Public Library System. 3. Work with stakeholder groups and organizations, including the universities and the community college, to complete implementation of the Denton Community Network online. 4. Hire architect and contractor to begin renovation of the Emily Fowler Library. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Library visits 291,814 302,000 308,780 400,000 2. Materials circulated 575,675 669,850 746,426 750,000 3. Internet users 15,076 26,000 241,174 50,000 4. Persons attending programs 28,022 28,585 30,038 40,000 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Library visits per capita 3.45 3.25 3.24 4.21 2. Materials circulated per capita 6.80 6.67 7.84 7.90 3. Collection turnover rate per library item 3.12 3.12 4.16 4.17 4. Program attendance per capita 0.32 N/A 0.32 0.42 174 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES LIBRARY - ADMINISTRATION 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED County Contribution - Library $ 142,309 $ 142,646 $ 146,573 $ 138,560 Library Rental Revenue - - - 6,000 General Resources 484,948 809,691 664,484 705,573 TOTAL RESOURCES $ 627,257 $ 952,337 $ 811,057 $ 850,133 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 273,694 $ 290,220 $ 284,893 $ 295,246 Materials & Supplies 12,753 13,360 38,360 36,824 Maintenance & Repair 37,435 36,573 32,629 37,099 Insurance - 1,016 1,016 2,477 Miscellaneous - - - - Operations 86,721 79,710 49,767 133,004 Transfers - 327,169 327,169 229,660 Fixed Assets 216,654 204,289 77,223 115,823 TOTAL EXPENDITURES $ 627,257 $ 952,337 $ 811,057 $ 850,133 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 2.00 2.00 2.00 2.00 Technical/Paraprofessional - - - - Professional 1.00 1.00 1.00 1.00 Management/Supervision 1.00 1.00 1.00 1.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 4.00 4.00 4.00 4.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 175 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES LIBRARY - CIRCULATION SERVICES PROGRAM DESCRIPTION The Circulation Services Division encompasses many varied responsibilities resulting in quality customer service. The Circulation staff is responsible for processing applications for new library cards, verifying information, and entering the registration data into the automated library system. The staff accepts payments for fines and fees and processes collection agency accounts. Circulation staff processes daily reports including overdue notices for both library locations. In addition, the Circulation staff is responsible for checking in returned materials while inspecting the items for damages, processing the damaged items accordingly, along with processing missing and mismatched items involving contacting the customer and monitoring the status of the item until it is reconciled. The Circulation staff is solely responsible for shelving the adult circulating collection, audio/visual materials, CD-ROMs, CDs, paperbacks, and the large print items along with the Spanish collection. MAJOR DIVISION GOALS 1. Consistently provide quality customer service. 2. Monitor delinquent library accounts. 3. Return incoming materials to their proper location within two working days. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Register 8,200 new customers and verify information on file for current customer accounts. 2. Notify customers of overdue items and delinquent library accounts using the most cost-effective method. 3. Provide training opportunities to Circulation staff so as to improve and grow in their work performance skills. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Customers assisted 109,013 107,000 102,600 107,730 2. Materials circulated 490,131 484,000 446,276 468,590 3. Customer visits 219,109 215,000 212,776 223,415 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Customers assisted per capita 1.23 1.12 1.08 1.14 2. Materials circulated per capita 5.55 5.08 4.69 4.94 3. Customer visits per capita 2.48 2.26 2.24 2.35 176 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES LIBRARY - CIRCULATION SERVICES 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources $ 328,782 $ 350,060 $ 350,060 $ 374,789 TOTAL RESOURCES $ 328,782 $ 350,060 $ 350,060 $ 374,789 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 325,715 $ 345,149 $ 345,149 $ 35278 Materials & Supplies 2,632 4,211 4,211 4,085 Maintenance & Repair - - - - Insurance - - - 4,132 Miscellaneous - - - - Operations 435 700 700 862 Transfers - - - 13,122 Fixed Assets - - - - TOTAL EXPENDITURES $ 328,782 $ 350,060 $ 350,060 $ 374,789 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 9.00 9.00 9.00 9.00 Technical/Paraprofessional - - - - Professional - - - - Management/Supervision - - - - Temporary/Seasonal - - - - TOTAL PERSONNEL 9.00 9.00 9.00 9.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 177 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNCIPAL SERVICES LIBRARY - TECHNICAL SERVICES PROGRAM DESCRIPTION The Technical Services Division is responsible for ordering, receiving, cataloging, processing, and distributing all materials acquired by the library system for use in its collections. Additionally this division maintains the system's computerized bibliographic and acquisitions database and contracts for professional rebinding of materials. MAJOR DIVISION GOALS 1. Order materials in a timely and efficient manner. 2. Classify, catalog, and process materials to ensure maximum accessibility by users and staff. 3. Ensure the accuracy of the computerized bibliographic and acquisitions database. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Implement new acquisitions procedures with receipt of new automation system. 2. Catalog and process all material within four months of receipt and memorial and high demand items within one week. 3. Order an estimated 7,000 titles, catalog an estimated 8,000 titles, and process an estimated 20,000 items. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Titles ordered 7,289 7,500 3,000 7,000 2. Titles cataloged 7,981 8,500 6,000 8,000 3. Items processed 20,938 20,500 17,000 20,000 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Staff to materials ordered .5:7,289 .5:7,500 .5:7,000 .5:7,000 2. Staff to materials cataloged 1:7,981 1:8,500 1:8,000 1:8,000 3. Staff to materials processed 1:10,469 1:9,911 1:8,889 1:10,000 178 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES LIBRARY - TECHNICAL SERVICES 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources $ 197,072 $ 208,839 $ 209,356 $ 219,145 TOTAL RESOURCES $ 197,072 $ 208,839 $ 209,356 $ 219,145 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 186,565 $ 196,748 $ 196,748 $ 199,279 Materials & Supplies 8,768 8,950 9,667 4,575 Maintenance & Repair 990 1,700 1,500 1,000 Insurance - 841 841 1,836 Miscellaneous - - - - Operations 749 600 600 1,784 Transfers - - - 10,671 Fixed Assets - - - - TOTAL EXPENDITURES $ 197,072 $ 208,839 $ 209,356 $ 219,145 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 3.00 3.00 3.00 3.00 Technical/Paraprofessional - - - - Professional 1.00 1.00 1.00 1.00 Management/Supervision - - - - Temporary/Seasonal - - - - TOTAL PERSONNEL 4.00 4.00 4.00 4.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 179 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES LIBRARY - ADULT SERVICES PROGRAM DESCRIPTION The Adult Services Division provides services to meet the educational, instructional, informational, and recreational needs for our customers of all ages, focusing on adult materials. Primary services include reference assistance, readers' advisory, interlibrary loans, general information, Internet access, and adult programming. This division is also responsible for the special collections (genealogy, Texana, and Denton, Texas), which meet the needs of genealogists and local history researchers. MAJOR DIVISION GOALS 1. Provide a balanced collection of circulating fiction and non-fiction materials to meet the customer needs. 2. Provide reference materials, business and investment information, periodicals and usage of the Texas, Denton, and genealogy collections to meet the special informational and research needs. 3. Provide quality assistance to customers by not only locating needed information but also providing access to electronic sources. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Purchase materials recommended for public libraries in professional review journals, suggested by library customers, and listed in the public library and fiction catalogs, within budget restraints. 2. Acquire as many updated editions and new titles for the reference collection within the budget restraints to meet customer demands and needs. 3. Provide answers for at least 90% of all reference questions whether in person, over the telephone, or electronically via e-mail. 4. Participate in the Interlibrary Loan Program by requesting materials for our customers not owned by our system and lending materials requested from us by other libraries in the United States. 5. Expand the library's collection of Spanish language materials to meet the needs of Denton's growing Hispanic population. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Customers assisted 82,962 83,000 84,774 85,000 2. Reference questions 29,731 35,000 26,811 30,000 3. Internet users 19,069 18,000 19,908 25,000 4. Interlibrary loans 2,046 1,800 3,007 3,500 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Reference transactions per capita .336 .368 .281 .300 2. Customer assists per capita .939 .871 .810 .900 3. Materials used in library 96,694 101,000 84,021 95,000 4. Staff to customers assisted 1:10,370 1:10,375 1:10,596 1:11,000 180 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES LIBRARY - ADULT SERVICES 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources $ 452,253 $ 485,145 $ 485,120 $ 514,580 TOTAL RESOURCES $ 452,253 $ 485,145 $ 485,120 $ 514,580 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 443,469 $ 475,163 $ 475,163 $ 487,329 Materials & Supplies 7,881 7,900 7,887 7,566 Maintenance & Repair - - - - Insurance - 582 582 4,132 Miscellaneous - - - - Operations 903 1,500 1,488 1,736 Transfers - - - 13,817 Fixed Assets - - - - TOTAL EXPENDITURES $ 452,253 $ 485,145 $ 485,120 $ 514,580 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 5.00 5.00 5.00 5.00 Technical/Paraprofessional - - - - Professional 3.00 3.00 3.00 3.00 Management/Supervision 1.00 1.00 1.00 1.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 9.00 9.00 9.00 9.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 181 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES LIBRARY - YOUTH SERVICES PROGRAM DESCRIPTION The Youth Services Division serves a primary population of youth through twelfth grade, their teachers, parents, and other adult caregivers. In Denton, the number of youth in the 0-18 age group accounts for 27.2% of the total population. The Youth Services collection includes materials for children from infancy through the twelfth grade. Programs are provided for children and families from infancy through young adult. Programs for young children are well attended with an increasing demand for more programs for this age group. The Youth Services Division has a long-standing commitment to maintain the quality of its collections and provide the services and programs that meet the needs of our target population. MAJOR DIVISION GOALS 1. Select, purchase, and maintain age -appropriate collections of circulating fiction and non-fiction books and audiovisual materials for children from infancy through twelfth grade. 2. Select and maintain a collection of print and electronic resources for homework assistance for school -aged children and young adults. 3. Provide age -appropriate programs, reading clubs, and other special activities that are designed to instill a love of reading and literature in children and young adults. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Design, promote, and perform 250 programs in the library for children from infancy through twelfth grade. 2. Design, promote, schedule, and perform 430 programs at locations other than the library, including schools, daycare centers, and community and school festival events. 3. Provide Summer Reading Club activities for 2,500 children. 4. Circulate 175,000 books and 25,000 audiovisual materials for children from infancy through twelfth grade. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Programs presented in the library 251 330 291 291 2. Outreach programs presented by library staff 19 100 30 430 3. Books circulated and shelved 173,125 160,000 175,000 200,000 4. In-house use books shelved 9,769 16,500 10,000 12,000 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Staff to programs presented in the library 1:126 1:165 1:146 1:146 2. Staff to outreach programs presented 1:19 1:100 1:30 1:430 3. Staff to circulating books and audiovisual materials shelved 1:38,472 1:35,555 1:38,889 1:44,444 4. Staff to in-house books and audiovisual materials shelved 1:2,171 1:3,667 1:2,222 1:2,667 182 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES LIBRARY - YOUTH SERVICES 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources $ 380,237 $ 412,647 $ 412,647 $ 487,041 TOTAL RESOURCES $ 380,237 $ 412,647 $ 412,647 $ 487,041 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 375,140 $ 407,263 $ 407,263 $ 470,476 Materials & Supplies 2,101 2,300 2,300 2,231 Maintenance & Repair - - - Insurance - 484 484 3,443 Miscellaneous - - - - Operations 2,996 2,600 2,600 2,706 Transfers - - - 8,185 Fixed Assets - - - - TOTAL EXPENDITURES $ 380,237 $ 412,647 $ 412,647 $ 487,041 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 5.50 5.50 5.50 5.50 Technical/Paraprofessional - - - - Professional 1.00 1.00 1.00 2.00 Management/Supervision 1.00 1.00 1.00 1.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 7.50 7.50 7.50 8.50 MAJOR BUDGET CHANGES The 2003-04 budget includes the addition of 1 FTE that was grant -funded in prior years. * Estimate as of May, 2003 183 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES LIBRARY - SOUTH BRANCH PROGRAM DESCRIPTION The South Branch Division is responsible for branch operation and services by implementing and monitoring library programs and promoting library services within the community. This division also maintains and coordinates the development of a balanced collection of library materials relative to the needs of the community. MAJOR DIVISION GOALS 1. Provide a balanced collection of circulating fiction and non-fiction materials for customers of all ages. 2. Provide quality programming for customers of all ages. 3. Provide to the community friendly and professional service, multiple formats, and current technologies to assist them with their lifelong learning, educational, and recreational needs. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Purchase popular materials recommended in professional review journals, suggested by library customers, and listed in the public library and fiction catalogs within budget restrictions. 2. Maintain the collection in proper order and repair, returning materials to the shelf within two days. 3. Purchase material in multiple formats to support the community's lifelong learning, educational, and recreational needs. 4. Design, promote, schedule, and perform a minimum of two programs each week for children and adults. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Customers assisted 101,892 57,000 117,824 124,893 2. Customer visits 90,082 87,000 97,458 104,280 3. Materials circulated 239,015 185,850 253,356 266,024 4. Programs presented 293 310 302 305 5. Internet users 9,618 8,000 10,195 10,450 PRODUCTIVITY MEASURES 1. Staff to customers assisted 2. Customer visits per capita 3. Staff to materials circulated 2001-02 2002-03 2002-03 2003-04 ACTUAL BUDGET ESTIMATE ADOPTED 1:13,1 17 1:7,125 1:14,728 1:15,61 1 1.05 .91 1.02 1.09 1:29,877 1:23,231 1:31,670 1:33,253 184 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES LIBRARY - SOUTH BRANCH 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources $ 395,961 $ 436,109 $ 433,087 $ 481,809 TOTAL RESOURCES $ 395,961 $ 436,109 $ 433,087 $ 481,809 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 362,731 $ 389,719 $ 389,719 $ 39774 Materials & Supplies 7,411 9,322 9,300 9,000 Maintenance & Repair - - - - Insurance - 517 517 5,458 Miscellaneous - - - - Operations 25,819 36,551 33,551 35,250 Transfers - - - 34,117 Fixed Assets - - - - TOTAL EXPENDITURES $ 395,961 $ 436,109 $ 433,087 $ 481,809 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 5.00 5.00 5.00 5.00 Technical/Paraprofessional - - - - Professional 3.00 3.00 3.00 3.00 Management/Supervision - - - - Temporary/Seasonal - - - - TOTAL PERSONNEL 8.00 8.00 8.00 8.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 185 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES HUMAN RESOURCES PROGRAM DESCRIPTION The Human Resources Department serves as a partner to departments within the organization with advice, support, and recommendations to effectively utilize and manage the City's human resources. The department's strategic role is to provide an avenue by which managers can attract and retain quality employees. This includes a competitive compensation and benefits package, an active Workforce Diversity program, recruiting program, cutting -edge training program, and recommending short- and long-term human resource management. It is also the department's goal to provide exceptional service to both internal and external customers. MAJOR DIVISION GOALS 1. Attract and retain qualified individuals through a competitive compensation and benefits package. 2. Implement processes, procedures, and programs that ensure equal opportunity employment and legal compliance and enhance diversity in the workplace. 3. Provide support to the Civil Service Commission to ensure compliance with state laws for police officers and firefighters. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Provide assistance in filling open positions so that the open -to -fill ratio for non-professional positions is maintained at an average of 30 days, and the ratio for professional and management positions is maintained at an average of 90 days. 2. Study and provide recommendations for a market -competitive compensation program, administer benefit programs, respond to employee benefit questions, and study and provide recommendations on new and/or enhanced benefit programs. 3. Determine employee training and development needs and implement appropriate programs and administer Tuition Reimbursement, Seven Habits, and Civil Service budgets. 4. Enhance employee involvement by providing recognition programs and assisting supervisors with employee relations and personnel issues. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Applications/resumes processed 4,168 5,000 6,338 6,750 2. Positions filled 303 305 334 384 3. Employee separations 183 170 278 285 4. Employee drug tests conducted 820 800 777 827 5. Employee training workshops 85 90 125 140 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Average days to fill a position a. Exempt 57 90 47 60 b. Non-exempt 70 30 38 30 2. Turnover (excluding seasonal) 10.28% 15% 1 1 % 1 1 % 3. Employee relations issues 157 145 175 200 4. Participant hours for training 13,954 19,107 13,128 15,000 186 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES HUMAN RESOURCES 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources $ 973,828 $ 1,215,908 1,173,192 1,223,812 TOTAL RESOURCES $ 973,828 $ 1,215,908 1,173,192 1,223,812 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 822,509 $ 873,238861,855 1 1, 17 Materials & Supplies 26,954 28,000 21,000 21,000 Maintenance & Repair 1,080 1,991 1,500 1,991 Insurance - 1,062 1,062 8,010 Miscellaneous 22,912 27,000 24,700 28,500 Operations 100,373 127,852 106,310 99,735 Transfers - 156,765 156,765 153,259 Fixed Assets - - - - TOTAL EXPENDITURES $ 973,828 $ 1,215,908 1,173,192 1,223,812 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 4.00 4.00 4.00 4.00 Technical/Paraprofessional 3.00 3.00 3.00 3.00 Professional 7.00 7.00 7.00 7.00 Management/Supervision 1.00 1.00 1.00 1.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 15.00 15.00 15.00 15.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 187 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES NON -DEPARTMENTAL CONTRIBUTIONS TO AGENCIES 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources $ 239,544 $ 280,392 $ 280,392 $ 280,395 TOTAL RESOURCES $ 239,544 $ 280,392 $ 280,392 $ 280,395 SOCIAL SERVICES 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Adult Day Care of North Texas 6,782 3,267 3,267 545 Court -Appointed Special Advocates 8,674 8,000 8,000 8,000 Denton Family Resource Center 7,013 7,650 7,650 7,650 Friends of the Family 33,000 36,000 36,000 32,400 Fairhaven Retirement Home 7,500 7,500 7,500 - Interfaith Ministries - - 15,000 Fred Moore Day Nursery School 34,834 39,000 39,000 39,000 Riding Unlimited - 825 825 - LINK 21,750 29,000 29,000 29,000 Sickle Cell Disease Association 4,125 4,500 4,500 4,500 HelpNet 18,910 22,500 22,500 22,500 Salvation Army 11,250 - - - Denton Christian Preschool 32,061 30,000 30,000 30,000 Denton Daycare Center 32,081 35,000 35,000 35,000 RSVP 5,535 7,400 7,400 7,400 Community Food Center 2,039 3,000 3,000 3,000 Denton County Child Advocacy Center - 10,000 10,000 9,650 Denton County MHMR (ASAP) 13,990 - - - Denton County MHMR (SIERRA) - 9,000 9,000 9,000 Owsley Comm. School - Adult Educ. - 14,750 14,750 14,750 Owsley Comm. School - After School - 13,000 13,000 13,000 TOTAL EXPENDITURES $ 239,544 $ 280,392 $ 280,392 $ 280,395 MAJOR BUDGET CHANGES The Non -Departmental budgets include funding for expenses that are not necessarily tied to any one department. The Non -Departmental budget is the centralized location for salary adjustments and transfers made to various departments throughout the year as needed. * Estimate as of May, 2003 188 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES NON -DEPARTMENTAL MISCELLANEOUS EXPENSE 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED General Resources $ 4,956,146 $ 684,507 $ 1,012,355 $ 1,297,400 TOTAL RESOURCES $ 4,956,146 $ 684,507 $ 1,012,355 $ 1,297,400 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Long -Term Disability ** $ 5,814 $ - $ - $ - Unemployment Insurance 33,630 40,000 138,000 100,000 Health Insurance - - - - Salary Savings - (255,797) - (243,090) Commercial Insurance Premium ** 74,424 - - - Self -Insurance Premium ** 291,756 - - - Code Supplements 10,025 6,000 6,000 6,000 Flex Benefits Plan 10,878 12,000 12,000 12,000 Refund Prior -Year Revenue - 20,000 - 20,000 Chamber Contribution 88,937 86,969 86,969 86,969 City Council Contingency 36,323 35,000 35,000 17,500 Economic Development Promotions 3,750 - 3,850 - DTCA/ELAP Allocation - - - 583,333 Neighborhood Empowerment Fund 56,528 10,000 10,000 10,000 Affordable Housing Grant 17,249 20,000 20,000 20,000 Dues and Publications 41,387 35,691 44,246 54,681 Miscellaneous 123,620 100,000 124,050 57,500 Seven Habits 9,895 35,809 15,809 25,890 Tuition Reimbursement 14,384 20,000 15,000 20,000 Civil Service Exams 29,808 40,000 38,000 40,000 Workforce Diversity 12,145 16,150 12,150 5,000 Drainage Fee ** 73,315 - - - Special Services 37,846 38,000 39,439 40,000 Audit Expenditures 90,400 76,000 65,000 76,000 Cost Allocation 13,780 13,770 13,770 13,770 Collection Expense 72,039 75,000 75,000 75,000 Denton County Appraisal District 165,846 184,915 184,905 200,347 Bank Depository 27,885 30,000 27,000 30,000 Lock Box ** 7,055 - - - Mowing Expense 1,493 - 1,167 1,500 Campus Theatre Utilities 35,499 45,000 45,000 45,000 Contribution to Technology Services ** 3,391,510 - - Contribution to Risk Retention 54,000 - - - Contribution To Customer Service ** 124,925 - - - TOTAL EXPENDITURES $ 4,956,146 $ 684,507 $ 1,012,355 $ 1,297,400 * Estimate as of May, 2003 ** These expenses are now budgeted in the departments that incur the expense. 189 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES mm'ar1Jl�ji��ttt� 190 "Dedicated to Quality Service" MEMO= Cinco de Mal CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES GENERAL DEBT SERVICE FUND 2003-04 The General Debt Service Fund is used for the accumulation of resources for payment of general long-term debt principal and interest. Resources include an applicable portion of the Ad Valorem Tax Levy and related interest income usable from debt service. From the collectible portion of the tax levy, an allocation of available funds is made between General Fund operating revenue and the General Debt Service Fund. DEBT MANAGEMENT SUMMARY A. Debt Issuance. The City will issue debt only for the purpose of acquiring or constructing capital assets for the general benefit of its citizens and to allow it to fulfill its various missions as a city. Debt may be issued for the purposes of purchasing land or rights -of -way and/or improvements to land, for construction projects to provide for the general good, or for capital equipment. B. Types of Debt. 1. General Obligation Bonds (GOs). General obligation bonds will be used only to fund capital assets of the general government, are not to be used to fund operating needs of the City and are backed by the full faith and credit of the City as well as the ad valorem tax authority of the City. General obligation bonds must be authorized by a vote of the citizens of the City of Denton. 2. Revenue Bonds (RBs). Revenue bonds will be issued to provide for the capital needs of any activities where the capital requirements are necessary for continuation or expansion of a service which produces a revenue and for which the asset may reasonably be expected to provide for a revenue stream to fund the debt service requirements. 3. Certificates of Obligation (COs). Certificates of obligation will be used to finance permanent improvements and land acquisition, the need for which arises between bond elections. In addition, they may also be used to finance costs associated with capital project overruns or to acquire equipment. Debt service for COs may be from general tax revenues under certain circumstances as defined by law. They may also be backed by a specific revenue stream(s) or by a combination of tax revenues and specific revenue streams. 4. Method of Sale. The City will use a competitive bidding process in the sale of bonds unless the nature of the issue warrants a negotiated bid. In situations where a competitive bidding process is not elected, the City will present the reasons why, and the City will actively participate with the financial advisor in the selection of the underwriter or direct purchaser. 5. Bidding Parameters. The notice of sale will be carefully constructed so as to ensure the best possible bid for the City, in light of the existing market conditions and other prevailing factors. Parameters to be examined include: • Limits between lowest and highest coupons • Coupon requirements relative to the yield curve • Method of underwriter compensation, discount or premium coupons • Use of true interest cost (TIC) versus net interest cost (NIC) • Use of bond insurance 191 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL DEBT SERVICE FUND (continued) • Deep discount bonds • Variable rate bonds • Call provisions C Analysis of Financing Alternatives. Staff will explore alternatives to the issuance of debt for capital acquisitions and construction projects. These alternatives will include, but not be limited to: 1) grants in aid, 2) use of reserves, 3) use of current revenues, 4) contributions from developers and others, 5) leases, and 6) impact fees. D. Disclosure. Full disclosure of operations will be made to the bond rating agencies and other depositories of financial information as required by the Securities and Exchange Commission (SEC) Rule 15c2-12, specifically, Texas Municipal Advisory Council (State Information Depository). E. Rating Agency Communication. The City staff will seek to maintain and improve its current bond rating so its borrowing costs are reduced to a minimum and its access to credit preserved. The City staff, with the assistance of financial advisors and bond counsel, will prepare the necessary materials for presentation to the rating agencies, will aid in the production of Official Statements, and will take responsibility for the accuracy of all financial information released. F. Federal Requirements. The City will maintain procedures to comply with arbitrage rebate and other federal requirements. G. Debt Limit. The State of Texas limits the ad valorem tax rate to $2.50 per $100 valuation. Denton's proposed rate of $.54815 per $100 valuation falls well below this limit. H. Bond Ratings. Denton's bonds currently have the following ratings: Moody's Standard & Poor's General Obligation Bonds Aa3 AA - Revenue Bonds Al ** A+ These ratings directly affect the cost of debt. The City's policies are focused on issues which maintain high bond ratings and keep debt costs reasonable. * Moody's upgraded Denton's General Obligation Bonds rating from Al to Aa3 in April, 1999. ** Moody's upgraded Denton's Revenue Bonds rating from A to A 1 in March, 1993. 192 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES AD VALOREM TAX DISTRIBUTION BETWEEN DEBT SERVICE AND OPERATIONS AND MAINTENANCE 1995-96 1996-97 1997-98 1998-99 1999-00 2000-01 2001-02 2002-03 2003-04 (Act.) (Act.) (Act.) (Act.) (Act.) (Act.) (Act.) (Act.) (Bud.) Debt Service IM Operations & Maintenance 193 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL DEBT SERVICE FUND RESOURCE & EXPENDITURE SUMMARY 2003-04 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Ad Valorem Taxes $ 7,699,986 $ 7,776,959 $ 7,776,959 $ 8,038,373 Transfers In 994,128 1,265,430 1,333,796 2,153,070 TOTAL REVENUES $ 8,694,1 14 $ 9,042,389 $ 9,1 10,755 $ 10,191,443 Use of Reserves 550,300 791,477 693,111 233,146 TOTAL RESOURCES $ 9,244,414 $ 9,833,866 $ 9,803,866 $ 10,424,589 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Debt Service $ 9,229,414 $ 9,783,866 $ 9,783,866 $ 10,404,589 Paying Agent Fees 15,000 50,000 20,000 20,000 TOTAL EXPENDITURES $ 9,244,414 $ 9,833,866 $ 9,803,866 $ 10,424,589 * Estimate as of May, 2003 194 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES ESTIMATED AD VALOREM TAX COLLECTIONS & DISTRIBUTION 2003-04 Assessed Valuation for 2002 Gain in Value Net Assessed Valuation for 2003 Tax Rate Per $100 Valuation Estimated Collections TOTAL ESTIMATED REVENUE DISTRIBUTION TAX RATE PER $100 2002-03 2003-04 $ 3,703,412,515 338,790,356 $ 4,042,202,871 x 0.54815 $ 22,157,335 x 100% $ 22,157,335 AMOUNT 2003-04 PERCENT General Fund $ 0.33816 $ 0.34928 $ 14,118,962 63.72% General Debt Service Fund 0.20999 0.19887 8,038,373 36.28% TOTAL $ 0.54815 $ 0.54815 $ 22,157,335 100.00% 195 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES Year 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10 2010-1 1 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19 2019-20 2020-21 2021-22 2022-23 TOTAL General Debt Principal $ 5,699,055 5,742,963 5,604,065 5,312,424 5,189, 205 5,050,679 4,976,523 5,183,141 4,923,653 4,557,769 4,402,037 4,444,809 4,457,614 4,202,755 3,890,835 3,346,996 2,915,225 2,679,336 1,855,500 473,578 GENERAL LONG-TERM DEBT PRINCIPAL & INTEREST REQUIREMENTS AS OF OCTOBER 1, 2003 General Debt Interest $ 4,702,533 3,678,848 3,416,444 3,170,817 2,933,762 2,702,930 2,475,836 2,240,092 1,999,987 1,771,215 1,552,241 1,331,947 1,107, 244 886,819 680,155 494,385 331,603 186,370 69,799 11,149 General Debt Fleet Svc./Motor Total Principal Pool, Solid Waste, & Interest Principal & Interest $ 10,401,588 $ 3,293,940 $ 9,421,811 2,968,077 9,020,509 2,917,616 8,483,241 2,085,417 8,122,967 1,671,606 7,753,609 1,455,634 7,452,359 1,378,063 7,423,233 1,203,346 6,923,640 1,153, 253 6,328,984 1,1 18,844 5,954,278 990,239 5,776,756 925,031 5,564,858 729,137 5,089,574 612,137 4,570,990 603,851 3,841,381 591,469 3,246,828 390,940 2,865, 706 378,746 1,925,299 315,539 484,727 62,979 $ 84,908,162 $ 35,744,176 $ 120,652,338 $ Total 13, 695, 528 12, 389, 889 11,938,124 10, 568, 658 9,794,573 9,209,243 8,830,421 8,626,579 8,076,894 7,447,828 6,944,518 6,701,786 6,293,995 5,701,711 5,174,841 4,432,850 3,637,769 3,244,453 2,240,838 547,706 24,845,864 $ 145,498,201 196 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES m. M, .m, 2003-2022 GENERAL DEBT SERVICE FUND PRINCIPAL/INTEREST DEBT REQUIREMENTS '03 '04 '05 '06 '07 '08 '09 '10 '11 '12 '13 '14 '15 '16 '17 '18 '19 '20 '21 '22 PRINCIPAL M INTEREST 197 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES GENERAL LONG-TERM DEBT PRINCIPAL & INTEREST REQUIREMENTS 2003-04 Issue Issue Date Final Maturity Interest Rate 1985 General Obligation Refunding 1 1-01-85 02-15-2004 5.70 to 8.30 1994 Certificates of Obligation (b) 04-01-94 07-01-2005 4.30 to 7.30 1995 Certificates of Obligation (°) 02-15-95 02-15-2015 5.25 to 8.25 1995 General Obligation (d) 02-15-95 02-15-2015 5.50 to 8.50 1996 Certificates of Obligation (e) 05-01-96 02-15-2010 5.00 to 7.00 1996 General Obligation M 05-01-96 02-15-2016 5.40 to 7.40 1997 General Obligation (g) 04-01-97 02-15-2017 5.00 to 7.00 1998 General Obligation (") 04-01-98 02-15-2018 4.40 to 5.40 1998 Certificates of Obligation 04-01-98 02-15-2018 4.00 to 5.00 1999 Certificates of Obligation P) 03-06-99 02-15-2019 4.10 to 5.10 1999 General Obligation 03-06-99 02-15-2019 4.10 to 5.00 1999A General Obligation Refunding (') 04-01-99 02-15-2016 3.20 to 5.00 2000 Certificates of Obligation (k) 05-02-00 02-15-2020 5.25 to 6.12 2000 General Obligation 05-02-00 02-15-2020 5.25 to 6.12 2001 Certificates of Obligation 04-20-01 02-15-2021 4.25 to 5.25 2001 General Obligation 04-20-01 02-15-2021 4.50 to 5.50 2002 Certificates of Obligation 'm' 03-21-02 02-15-2022 4.50 to 5.25 2002 General Obligation 03-21-02 02-15-2022 5.00 to 5.25 2003 Certificates of Obligation (n) 03-14-03 02-15-2023 2.10 to 5.07 2003 General Obligation Refunding (°) 03-14-03 02-15-2023 3.00 to 4.75 (°) Includes $1,660,871 Issue paid by Solid Waste. (b) Includes $1,236,480 Issue paid by Motor Pool. (°) Includes $2,000,000 Issue paid by Solid Waste. (d) Includes $214,988 Issue paid by Drainage. (e) Includes $5,000,000 Issue paid by Solid Waste. Includes $715,015 Issue paid by Drainage. (9) Includes $674,920 Issue paid by Drainage. (") Includes $3,536,998 Issue paid by Drainage. Includes $1,513,091 paid by Motor Pool; $443,839 by Communications; $2,657,992 by Fleet Services; and $1,008,727 by Solid Waste. (') Includes $1,981,044 paid by Drainage; and $1,481,220 paid by Solid Waste. (k) Includes $146,635 paid by Communications; and $100,443 paid by Fleet Services. Includes $2,460,046 paid by Tech Services; $1,520,844 paid by Motor Pool; and $3,845,000 paid by Solid Waste. �m1 Includes $2,010,000 paid by Tech Services; and $4,545,000 paid by Solid Waste. (n) Includes $1,865,000 paid by Technology Services; $1,755,000 paid by Solid Waste; $575,000 paid by Parks Aquatics; $202,844 paid by Fleet Services; and $618,673 paid by Materials Management. (0) Includes $498,694 paid by Solid Waste; $2,471 198 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES GENERAL LONG-TERM DEBT PRINCIPAL & INTEREST REQUIREMENTS 2003-04 Original Amount Net Amount Principal & Interest Requirements for 2003-04 Amount of Refunded Outstanding of Issue Issues 10/1 /03 Principal Interest TOTAL $ 23,726,730 $ 5,171,730 $ 153,038 $ 153,038 $ 616,963 $ 770,000 $ 3,220,000 $ 3,220,000 $ 470,000 $ 230,000 $ 23,500 $ 253,500 2,000,000 2,000,000 1,530,000 85,000 84,906 169,906 1,610,000 1,070,000 510,000 80,000 26,120 106,120 5,190,000 3,750,000 1,230,000 160,000 62,900 222,900 2,515,000 1,750,000 1,195,000 105,000 65,935 170,935 4,700,000 4,700,000 3,905,000 185,000 206,500 391,500 9,660,000 9,660,000 7,235,000 485,000 340,425 825,425 5,625,000 5,625,000 2,080,000 370,000 88,658 458,658 6,935,000 6,935,000 4,936,000 500,000 215,678 715,678 8,215,000 8,215,000 6,560,000 410,000 296,635 706,635 7,020,000 7,020,000 6,320,000 220,000 281,455 501,455 3,125,000 3,125,000 2,645,000 160,000 147,729 307,729 3,750,000 3,750,000 3,180,000 190,000 177,464 367,464 12,120,000 12,120,000 9,605,000 1,315,000 425,115 1,740,1 15 14,245,000 14,245,000 12,825,000 710,000 638,654 1,348,654 12,590,000 12,590,000 12,070,000 800,000 558,106 1,358,106 12,075,000 12,075,000 12,200,000 375,000 601,800 976,800 7,405,000 7,405,000 7,405,000 485,000 367,780 852,780 8,080,000 8,080,000 8,080,000 1,060,000 391,169 1,451,169 $ 8,078,038 $ 5,617,490 $ 13,695,528 199 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES mm'ar1Jl�ji��ttt� 200 "Dedicated to Quality Service" /? \� A _. y CITY OF DENTON ELECTRIC UTILITIES Assistant City Manager Electric Operations Wholesale Power Operations &Maintenance Distribution Substations Engineering Metering Operations Customer Accounts Administration Electric Communications Marketing CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES ELECTRIC FUND RESOURCE & EXPENDITURE SUMMARY 2003-04 RESOURCES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Operating Revenues $ 90,617,113 $ 91,394,335 $ 100,884,018 $ 104,225,053 Non -Operating Revenues 3,273,069 4,287,384 3,750,000 2,143,692 Use of Reserves 950,338 65,081,611 63,712,476 59,664,955 TOTAL RESOURCES $ 94,840,520 $ 160,763,330 $ 168,346,494 $ 166,033,700 EXPENDITURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Fuel and Purchased Power $ 69,869,178 $ 71,663,414 $ 79,859,996 $ 83,087,728 Operation and Maintenance 13,596,453 14,990,770 15,447,781 15,254,446 Payments in Lieu of Taxes 5,957,025 6,025,204 6,187,787 6,571,985 Non -Operating Expenditures 5,417,864 7,685,976 7,685,975 8,582,233 Use of Reserves - 60,397,966 - 52,537,308 TOTAL EXPENDITURES $ 94,840,520 $ 160,763,330 $ 109,181,539 $ 166,033,700 Excess Resources Over Expenditures $ - $ - $ 59,164,955 $ - PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full -Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 3.00 6.00 6.00 6.00 Office/Clerical 9.00 9.00 9.00 9.00 Technical/Paraprofessional 76.00 74.00 74.00 74.00 Professional 7.00 7.00 7.00 8.00 Management/Supervision 12.00 12.00 12.00 12.00 Temporary/Seasonal 0.50 0.50 0.50 0.50 TOTAL PERSONNEL 107.50 108.50 108.50 109.50 * Estimate as of May, 2003 This format is being used to provide financial information in a manner that is commensurate to what is publicly available from other municipal utilities and investor -owned utilities operating in Texas. 201 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES ELECTRIC FUND RESOURCES & EXPENDITURES Use of Reser11-1 35.9% Non -Operating Revenues 1.3% Use of Reservac 31.6% Non -Operating Expenditures 5.2% RESOURCES $166,033, 700 EXPENDITURES $166,033, 700 4.0% Operation and Maintenance 9.2% Operating Revenues 62.8% and �d Power 0% 202 "Dedicated to Quality Service" Lake Ray Roberts Water Treatment Plant - Ozone Treatment Generator CITY OF DENTON WATER UTILITIES CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES WATER FUND RESOURCE & EXPENDITURE SUMMARY 2003-04 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Interest Operating/Nonoperating $ 663,156 $ 982,507 $ 884,256 $ 559,377 Water Sales Residential 8,091,602 9,240,067 9,341,346 9,915,961 Water Sales Commercial 8,845,572 10,539,375 10,103,402 10,605,213 Water Sales Government 1,218 2,000 - 2,000 Water for Resale 1,436,694 440,145 757,853 194,171 Other Water 739,319 396,120 415,117 439,868 General Fund Transfer 124,925 142,942 123,942 193,138 Electric Fund Transfer 1,463,127 2,048,344 2,048,344 1,773,656 Wastewater Fund Transfer 764,142 996,692 996,691 949,944 Solid Waste Fund Transfer 415,170 701,136 701,140 678,534 TOTAL REVENUES $ 22,544,925 $ 25,489,328 $ 25,372,091 $ 25,311,862 Use of Reserves 3,400,000 8,941,000 4,610,000 8,027,000 TOTAL RESOURCES $ 25,944,925 $ 34,430,328 $ 29,982,091 $ 33,338,862 EXPENDITURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Water Administration $ 860,385 $ 1,354,049 $ 746,134 $ 1,395,415 Water Production 2,643,459 3,852,597 3,554,747 4,611,638 Water Distribution 1,895,896 7,054,258 4,513,116 5,933,544 Water Metering 766,802 1,582,150 1,527,664 1,599,370 Water Laboratory 205,503 235,636 223,444 267,303 Utilities Administration 647,460 835,876 730,344 946,638 Customer Service 2,100,291 2,754,426 2,440,941 3,146,935 Safety & Training 213,030 269,834 242,688 357,511 Miscellaneous 14,977,071 15,929,010 16,002,067 14,860,829 TOTAL EXPENDITURES $ 24,309,897 $ 33,867,836 $ 29,981,145 $ 33,119,183 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Water Administration 7.75 6.75 6.75 6.75 Water Production 20.46 22.46 22.46 23.46 Water Distribution 22.00 22.00 22.00 22.00 Water Metering 13.00 13.00 13.00 13.00 Water Laboratory 3.50 3.50 3.50 3.50 Utilities Administration 10.00 9.00 9.00 9.00 Customer Service 33.00 34.00 34.00 34.00 Safety & Training 3.00 3.00 3.00 3.00 TOTAL PERSONNEL 112.71 113.71 113.71 114.71 * Estimate as of May, 2003 203 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES General Fund Tra n 0.E Other V� 1.3i Water fc 0.� Water CommE 31.8' WATER FUND RESOURCES & EXPENDITURES RESOURCES $33,338,862 Electric Fund Trr- -f- Wastewater Fund T---4:- Water Sales Residential 29.7% EXPENDITURES $33,119,183 Naste Fund ransfer 2.0% Use of Reserves 24.1 Interest perating/Nonope rating 1.7% Other Transfers Personal Services Purchased Power Transfer for Capital 1.6% 4.6% 18 2% Projects Materials & Supplies 14.5% 4.0% Transfer to Technology Services Fund Maintenance & 2.3% Repair z, 2.9% Insurance Administrative � ��` 0.3% Transfer to General Fund Miscellaneous 3.5% 0.1 Debt Service Operations 35.5% 6.7% Franchise Fee Return on Fixed Assets 2.5% Investment 1.1 % 2.2% 204 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES WATER FUND EXPENDITURES BY CLASSIFICATION 2003-04 EXPENDITURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Personal Services $ 5,066,1 14 $ 6,330,157 $ 5,917,434 $ 6,012,741 Purchased Power 904,152 1,544,600 1,221,870 1,522,490 Materials & Supplies 985,297 1,201,962 1,177,089 1,313,548 Maintenance & Repair 585,087 1,036,110 999,520 948,115 Insurance 70,716 78,313 76,472 108,901 Miscellaneous 9,791 44,490 41,806 43,866 Operations 1,352,611 3,568,775 2,863,877 2,224,051 Fixed Assets 407,613 4,206,419 1,831,010 354,690 Return on Investment 596,914 699,313 699,946 738,630 Franchise Fee 682,187 799,215 799,938 844,135 Debt Service 9,555,416 11,819,579 11,819,579 11,761,571 Administrative Transfer to General Fund 1,307,719 1,326,894 1,320,595 1,149,216 Transfer to Technology Services Fund 213,167 748,359 748,359 751,712 Transfer for Capital Projects 2,063,169 - - 4,817,934 Other Transfers 509,944 463,650 463,650 527,583 TOTAL EXPENDITURES $ 24,309,897 $ 33,867,836 $ 29,981,145 $ 33,119,183 PERSONNEL Full Time Equivalents (FTE) 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Service/Maintenance 20.00 21.00 20.00 20.00 Office/Clerical 28.00 29.00 29.00 29.00 Technical/Paraprofessional 36.50 38.50 39.50 40.50 Professional 13.25 11.25 11.25 11.25 Management/Supervision 12.50 12.50 12.50 12.50 Temporary/Seasonal 2.46 1.46 1.46 1.46 TOTAL PERSONNEL 112.71 113.71 113.71 114.71 * Estimate as of May, 2003 205 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WATER WATER ADMINISTRATION PROGRAM DESCRIPTION The Water Administration Division provides for the general supervision and direction of all water facilities and operations. These facilities and operations include filtration pumping plants, water distribution, metering and repair, and laboratory functions. Other responsibilities include capital improvement planning, grant administration, and liaison with local, state, and federal regulatory authorities and other parties associated with Denton's Water Utility. MAJOR DIVISION GOALS 1. Maintain the provision of uninterrupted water service to customers at the lowest price. 2. Improve monitoring of existing contracts for water supply with wholesale customers. 3. Improve the administrative management of Capital Improvement Program (CIP) projects. 4. Improve management of existing water resources. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Prepare the five-year rate study. 2. Renegotiate untreated water supply contract with the City of Dallas. 3. Develop and implement a water reuse strategy to extend water supplies. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. CIP projects 2. Customer accounts 3. Water employees, excluding Utility Administration, Safety, and Customer Service 4. Customers/full-time equivalent (FTE) 5. Finished water (million gallons) 6. Public Utilities Board meetings PRODUCTIVITY MEASURES 1. Cost/million gallons 2. Cost/customer 11 15 15 18 23,600 24,974 25,249 26,473 67.71 67.71 67.71 68.75 349 369 373 385 5,330 5,744 5,620 6,114 24 24 24 24 2001-02 2002-03 2002-03 2003-04 ACTUAL BUDGET ESTIMATE ADOPTED $4,467 $4,950 $4,727 $4,561 $1,009 $1,139 $1,052 $1,053 206 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WATER WATER ADMINISTRATION 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Water System Resources $ 860,385 $ 1,354,049 $ 746,134 $ 1,395,415 TOTAL RESOURCES $ 860,385 $ 1,354,049 $ 746,134 $ 1,395,415 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 540,106 $ 497,435 $ 479,480 $ 505,136 Purchased Power 40,385 250,000 25,000 75,000 Materials & Supplies 13,137 13,300 14,500 18,900 Maintenance & Repair 18,313 24,255 9,375 21,215 Insurance 7,824 2,274 2,274 7,608 Miscellaneous 740 16,625 16,275 16,415 Operations 226,880 545,660 194,730 591,832 Transfers 13,000 - - - Transfer to Technology Services - - - 159,309 Fixed Assets - 4,500 4,500 - TOTAL EXPENDITURES $ 860,385 $ 1,354,049 $ 746,134 $ 1,395,415 PERSONNEL Full Time Equivalents (FTE) 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Service/Maintenance & Repair - - - - Office/Clerical 2.00 2.00 2.00 2.00 Technical/Paraprofessional 1.00 1.00 1.00 1.00 Professional 3.25 2.25 2.25 2.25 Management/Supervision 1.50 1.50 1.50 1.50 Temporary/Seasonal - - - - TOTAL PERSONNEL 7.75 6.75 6.75 6.75 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 207 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WATER WATER PRODUCTION PROGRAM DESCRIPTION The primary activity of the Water Production Division is to produce sufficient volumes of potable water and maintain adequate pressures throughout the distribution network. This requires that plant equip- ment and operational activities be sustained on a 24-hour-a-day, 7-day-a-week basis throughout the year. MAJOR DIVISION GOALS 1. Identify and prepare to meet upcoming state and federal regulations in a cost-effective manner. 2. Continue to identify and implement ways to improve treated water quality. 3. Improve the effectiveness of human resources through increased training and position planning to meet the challenges of division growth and facility expansion. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Construct the Roselawn 2.5-million-gallon, elevated water tower for the southern portion of Denton. 2. Construct the Southwest ground storage and booster station. 3. Continue monitoring for the Stage II Disinfectants and Disinfection By -Product Rule and Long -Term Enhanced Surface Water Treatment Rule and assess the need for changes in disinfectant strategy. 4. Continue to increase security measures for all facilities in Water Production. 5. Continue to upgrade the communications between Water Production facilities with Spread Spectrum radio systems. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Raw water (1,000 gallons) 5,472,708 5,945,850 5,935,816 6,328,073 2. Finished water (1,000 gallons) 5,070,208 5,744,783 5,620,299 6,114,080 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Purchased power ($/1,000 gallons) $.16 $.21 $.20 $.22 2. Personnel services ($/1,000 gallons) $.19 $.21 $.20 $.22 3. Chemicals ($/1,000 gallons) $.13 $.11 $.1 1 $.12 4. Maintenance ($/1,000 gallons) $.05 $.06 $.06 $.04 5. Transfers ($/1,000 gallons) $.00 $.00 $.00 $.07 6. Other ($/1,000 gallons) $.04 $.08 $.07 $.08 208 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WATER WATER PRODUCTION 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Water System Resources $ 2,643,459 $ 3,852,597 $ 3,554,747 $ 4,611,638 TOTAL RESOURCES $ 2,643,459 $ 3,852,597 $ 3,554,747 $ 4,611,638 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 956,533 $ 1,216,436 $ 1,100,086 $ 1,331,123 Purchased Power 863,767 1,294,600 1,196,870 1,447,490 Materials & Supplies 570,384 730,440 706,110 822,450 Maintenance & Repair 74,716 330,700 320,600 233,112 Insurance 16,116 18,491 18,491 39,055 Miscellaneous 1,585 2,400 2,400 3,163 Operations 131,774 212,530 163,190 246,547 Transfer for Capital Projects - - - 380,000 Transfer to Technology Services - - - 56,008 Fixed Assets 28,584 47,000 47,000 52,690 TOTAL EXPENDITURES $ 2,643,459 $ 3,852,597 $ 3,554,747 $ 4,611,638 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 1.00 1.00 - - Office/Clerical 1.00 1.00 1.00 1.00 Technical/Paraprofessional 14.00 16.00 17.00 18.00 Professional - - - - Management/Supervision 4.00 4.00 4.00 4.00 Temporary/Seasonal 0.46 0.46 0.46 0.46 TOTAL PERSONNEL 20.46 22.46 22.46 23.46 MAJOR BUDGET CHANGES The 2003-04 budget includes the addition of 1 FTE. * Estimate as of May, 2003 209 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WATER WATER DISTRIBUTION PROGRAM DESCRIPTION The Water Distribution Division is responsible for maintaining the water distribution system from the water production plant to customer facilities. MAJOR DIVISION GOALS 1. Respond to customer complaints regarding the distribution system quickly and efficiently. 2. Maintain all water mains, taps, hydrants, and valves. 3. Maintain a water line replacement program of 12" and below. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Maintain 456 miles of water system. 2. Replace 26,050 feet of water line. 3. Install 22 miles of new water line. 4. Repair 280 broken water mains and service lines. 5. Install 80 new taps or loops. 6. Maintain 4,214 valves. 7. Provide support for other divisions with manpower and equipment. 8. Maintain 3,159 fire hydrants. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Water mains replaced (feet) 16,500 26,750 26,220 26,050 2. New line installed (feet) 120,000 120,000 120,000 120,000 3. Hydrants maintained 3,159 3,159 3,159 3,159 4. New large and small taps installed 80 80 80 80 5. Main break and service repairs 300 300 280 280 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Average cost per foot of old main replaced $50 $50 $50 $50 2. Average cost per foot of new line installed $46 $46 $46 $46 3. Average cost to maintain fire hydrants $1 1 $1 1 $1 1 $1 1 4. Average cost per 4" - 12" water tap $2,825 $2,825 $2,858 $2,858 5. Average cost per main break and service repair $1,375 $1,375 $1,395 $1,395 210 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WATER WATER DISTRIBUTION 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Water System Resources $ 1,895,896 $ 7,054,258 $ 4,513,116 $ 5,933,544 TOTAL RESOURCES $ 1,895,896 $ 7,054,258 $ 4,513,116 $ 5,933,544 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 839,436 $ 1,174,623 $ 1,132,955 $ 871,349 Materials & Supplies 34,060 52,558 52,123 48,958 Maintenance & Repair 344,129 492,319 488,445 495,309 Insurance 16,992 20,588 19,503 21,516 Miscellaneous 1,571 2,860 2,860 3,025 Operations 300,316 1,657,891 1,613,881 420,453 Transfer for Capital Projects - - - 3,782,934 Transfer to Technology Services - - - 30,000 Fixed Assets 359,392 3,653,419 1,203,349 260,000 TOTAL EXPENDITURES $ 1,895,896 $ 7,054,258 $ 4,513,116 $ 5,933,544 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 12.00 13.00 13.00 13.00 Office/Clerical - - - - Technical/Paraprofessional 9.00 8.00 8.00 8.00 Professional - - - - Management/Supervision 1.00 1.00 1.00 1.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 22.00 22.00 22.00 22.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 211 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WATER WATER METERING PROGRAM DESCRIPTION The Water Metering Division is responsible for efficient operation of all customer water meters, all new meter installations, and replacement of inoperable meters. MAJOR DIVISION GOALS 1. Install new water meters. 2. Maintain efficient operation of existing water meters. 3. Implement and maintain a safe backflow, cross connection program. 4. Perform all work in a timely, cost-effective manner. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Install approximately 1,000 new water meters. 2. Find and repair any non-functional backflow assemblies. 3. Detect and resolve safety issues through regularly scheduled safety meetings. 4. Maintain 26,000 small -inch meters. 5. Maintain 315 large -inch meters. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. 3/4"" - 2"" meters to replace 3,070 3,000 2,750 3,000 2. Leaks checked 1,170 1,500 1,300 1,500 3. Meters located and read 1,753 1,500 1,800 1,900 4. Hydrants flushed and lubed 3,000 3,000 3,400 3,600 5. Meter installations 1,350 1,500 1,250 1,400 PRODUCTIVITY MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Cost per meter change out (3/4--2-) $140 $175 $150 $160 2. Cost per leak checked (3/4"" - 12"") $29 $25 $30 $32 3. Cost per meter to located and read $18 $24 $20 $22 4. Cost per hydrant flushed $11 $13 $12 $13 5. Cost per meter installation (3/4 -2-) $128 $112 $130 $132 212 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES UTILITIES - WATER WATER METERING 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Water System Resources $ 766,802 $ 1,582,150 $ 1,527,664 $ 1,599,370 TOTAL RESOURCES $ 766,802 $ 1,582,150 $ 1,527,664 $ 1,599,370 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 498,421 $ 746,207 $ 724,971 $ 561,637 Materials & Supplies 30,589 36,450 34,000 37,050 Maintenance & Repair 129,382 167,045 160,945 176,165 Insurance 9,034 11,598 11,598 11,973 Miscellaneous 1,036 2,850 1,850 1,950 Operations 98,340 133,000 109,300 124,839 Transfer for Capital Projects - - - 655,000 Transfer to Technology Services - - - 30,756 Fixed Assets - 485,000 485,000 - TOTAL EXPENDITURES $ 766,802 $ 1,582,150 $ 1,527,664 $ 1,599,370 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 7.00 7.00 7.00 7.00 Office/Clerical - - - - Technical/Paraprofessional 5.00 5.00 5.00 5.00 Professional - - - - Management/Supervision 1.00 1.00 1.00 1.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 13.00 13.00 13.00 13.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 213 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WATER WATER LABORATORY PROGRAM DESCRIPTION The Water Laboratory Division performs the necessary tests for water system compliance with state and federal regulations and watershed monitoring. The Laboratory operation also provides bacteriological testing for other public water systems in and around Denton. MAJOR DIVISION GOALS 1. Continue division compliance with current and proposed state and federal regulations. 2. Continue efforts in watershed monitoring, including storm water program and drinking water quality protection. 3. Continue providing revenue -generating services to public water systems related to compliance standards for bacteriological quality of drinking water. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Increase laboratory quality control measures as recommended by the Environmental Protection Agency (EPA) and Texas Commission on Environmental Quality (TCEQ). 2. Develop methodologies for compliance with Surface Water Treatment Rules (SWTR). 3. Develop and implement sampling and monitoring activities required for compliance with drinking water regulations of the Safe Drinking Water Act. 4. Increase sampling and monitoring activities required for compliance with sludge regulations of the Clean Water Act. 5. Increase sampling and monitoring due to increase in population and additional Ray Roberts Water Treatment Plant. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Bacteriological analyses per year 4,962 4,776 4,728 4,920 2. Chemical analyses per year 6,717 6,132 6,456 6,696 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Average cost per analysis $15.36 $15.23 $15.92 $16.28 214 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WATER WATER LABORATORY 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Water System Resources $ 205,503 $ 235,636 $ 223,444 $ 267,303 TOTAL RESOURCES $ 205,503 $ 235,636 $ 223,444 $ 267,303 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 117,712 $ 155,968 $ 149,576 $ 159,069 Materials & Supplies 38,036 39,450 37,825 38,950 Maintenance & Repair 15,596 16,291 15,441 16,015 Insurance 1,632 2,268 2,268 1,773 Miscellaneous 199 - - 550 Operations 14,747 21,659 18,334 21,726 Transfer to Technology Services - - - 14,220 Fixed Assets 17,581 - - 15,000 TOTAL EXPENDITURES $ 205,503 $ 235,636 $ 223,444 $ 267,303 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical - - - - Technical/Paraprofessional 2.50 3.50 3.50 3.50 Professional - - - - Management/Supervision - - - - Temporary/Seasonal 1.00 - - - TOTAL PERSONNEL 3.50 3.50 3.50 3.50 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 215 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES Contents UTILITIES - WATER UTILITIES ADMINISTRATION PROGRAM DESCRIPTION The Utilities Administration Division provides general administrative support for utility operations which includes Electric, Water, Wastewater, Solid Waste, Fleet Services, Communications, Drainage, Street and Traffic Operations maintenance. MAJOR DIVISION GOALS 1. Ensure quality service to internal and external customers. 2. Improve the efficiency and effectiveness of all department operations. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Conduct effective utilities strategic planning process. 2. Promote utility objectives at local and state level. WORKLOAD MEASURES 2001-02 2002-03 2002-03 2003-04 ACTUAL BUDGET ESTIMATE ADOPTED 1. Public Utilities Board meetings 24 24 2. City Council meetings 24 24 2001-02 2002-03 PRODUCTIVITY MEASURES ACTUAL BUDGET 1. Requests for assistance addressed within time frame requested 2. Special projects completed 22 24 24 24 2002-03 2003-04 ESTIMATE ADOPTED 98% 98% 98% 98% 95% 95% 95% 95% 216 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WATER UTILITIES ADMINISTRATION RESOURCES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Water System Resources $ (92,184) $ 208,444 $ 102,912 $ 217,862 Electric Fund Transfer 263,410 233,195 233,195 283,309 Wastewater Fund Transfer 314,579 164,309 164,309 193,568 Drainage Transfer - 44,135 44,135 48,377 Solid Waste Fund Transfer 161,655 185,793 185,793 203,522 TOTAL RESOURCES $ 647,460 $ 835,876 $ 730,344 $ 946,638 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 495,160 $ 657,951 $ 584,879 $ 658,701 Materials & Supplies 8,830 19,900 16,400 13,150 Maintenance & Repair 329 2,000 2,000 1,000 Insurance 3,840 4,602 4,602 6,106 Miscellaneous 1,966 16,000 15,000 15,300 Operations 137,335 120,423 107,463 85,034 Transfer to General Fund - - - 99,372 Transfer to Technology Services - - - 67,975 Fixed Assets - 15,000 - - TOTAL EXPENDITURES $ 647,460 $ 835,876 $ 730,344 $ 946,638 PERSONNEL Full Time Equivalents (FTE) 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Service/Maintenance - - - - Office/Clerical 1.00 1.00 1.00 1.00 Technical/Paraprofessional 1.00 1.00 1.00 1.00 Professional 5.00 4.00 4.00 4.00 Management/Supervision 2.00 2.00 2.00 2.00 Temporary/Seasonal 1.00 1.00 1.00 1.00 TOTAL PERSONNEL 10.00 9.00 9.00 9.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 217 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WATER CUSTOMER SERVICE PROGRAM DESCRIPTION The Customer Service Division is responsible for managing requests for service, citizen concerns, and inquiries for the Electric, Water, Wastewater, Drainage, and Solid Waste Departments. This division is responsible for the billing and collection of all utility accounts receivable and serves as the central collection and processing area for City revenues. Customer Service bills and collects active, inactive, and aged utility accounts, as well as maintains utility customer account records. MAJOR DIVISION GOALS 1. Ensure delivery of requested utility services, as well as accurate, prompt utility and accounts receivable billings in an efficient, effective, and caring manner. 2. Improve customer payment convenience. 3. Improve customer relations and communications. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Upgrade current phone system to allow easier payment methods, as well as a more user-friendly phone system. 2. Improve level of customer service during peak times to ensure accurate, timely billings. 3. Promote Customer Service Web site for easier payment methods and more convenience to utility customers. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Connects/disconnects 52,130 53,902 55,405 59,283 2. Customers 134,576 139,152 161,354 168,682 3. Calls handled 119,260 118,000 121,818 134,000 4. Cash receipts processed 1,433,359 1,482,093 1,496,913 1,518,138 5. Billing count 549,439 568,120 570,000 674,728 6. Billing dollars (in 1,000) $126,413 $130,711 $131,820 $135,600 7. Billing adjustments 12,021 12,430 12,430 13,494 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Phone wait time less than 3 minutes 90% 93% 85% 90% 2. Adjustment/billing ratio less than or equal to 2% 2% 2% 2% 2% 3. Third party collections/billed less than 1 % 10% 1 % 1 % 1 % 4. Work order completion within14 days 90% 95% 92% 92% 218 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES UTILITIES - WATER CUSTOMER SERVICE 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Water System Resources $ 351,868 $ 454,623 $ 141,138 $ 566,448 General Government Fund Transfer 123,942 123,942 123,942 157,347 Electric Fund Transfer 1,189,341 1,300,727 1,300,727 1,390,244 Wastewater Fund Transfer 375,915 441,995 441,995 440,571 Drainage Transfer - 104,800 104,800 188,816 Solid Waste Fund Transfer 215,225 328,339 328,339 403,510 TOTAL RESOURCES $ 2,256,291 $ 2,754,426 $ 2,440,941 $ 3,146,936 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 1,470,496 $ 1,692,695 $ 1,574,015 $ 1,722,645 Materials & Supplies 282,747 302,639 308,957 318,590 Maintenance & Repair 652 1,950 1,350 1,425 Insurance 13,224 15,942 15,936 17,680 Miscellaneous 2,348 3,380 3,046 3,050 Operations 330,824 737,820 447,976 502,699 Transfer to General Fund - - - 201,978 Transfer to Technology Services - - - 378,868 Fixed Assets - - 89,661 - TOTAL EXPENDITURES $ 2,100,291 $ 2,754,426 $ 2,440,941 $ 3,146,935 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 24.00 25.00 25.00 25.00 Technical/Paraprofessional 4.00 4.00 4.00 4.00 Professional 2.00 2.00 2.00 2.00 Management/Supervision 3.00 3.00 3.00 3.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 33.00 34.00 34.00 34.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 219 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WATER SAFETY & TRAINING PROGRAM DESCRIPTION The Safety and Training Division provides training in safety -related topics for all utility divisions. This division is responsible for conducting safety audits, correcting problems related to safety and health issues, and preventing injuries and damage to City equipment. The division coordinates and conducts safety meetings, encourages safe behavioral practices, and serves as a resource and support for safety, training, and citywide programs. MAJOR DIVISION GOALS 1. Protect employees from injury and health risk, moving from accountability to responsibility. 2. Promote a safety -conscious work force, through training and safety audits. 3. Reduce worker's compensation injuries through annual continuing education. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Establish a behavioral -based safety program throughout the utility divisions. 2. Improve training through state Texas Commission on Environmental Quality (TCEQ), Texas A&M certification, and improve structure of training. 3. Improve the quality and effectiveness of the utility safety program by reducing the incident rate. 4. Improve the training through "train the trainer" programs. 5. Be on the forefront of safety and training while leading the industry among municipal organizations. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Conduct safety meetings 1,242 1,000 1,360 1,300 2. Conduct job site safety audits 359 250 497 500 3. Refresher classroom training 185 100 210 150 4. Introductory level training 35 15 38 15 5. Policy implementation 3 1 3 1 PRODUCTIVITY MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Hold training classes each month 100% 100% 100% 100% 2. Reduce vehicle accidents 28% 10% 7% 10% 3. Respiratory protection plan in place and being used 60% 100% 100% 100% 220 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WATER SAFETY & TRAINING RESOURCES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Water System Resources $ 21,519 $ 65,155 $ 38,009 $ 71,503 General Fund Transfer - 19,000 19,000 35,791 Electric Fund Transfer 90,000 87,533 87,533 100,103 Wastewater Fund Transfer 65,511 32,803 32,803 69,139 Drainage Transfer - 32,803 32,803 9,473 Solid Waste Fund Transfer 36,000 32,540 32,540 71,502 TOTAL RESOURCES $ 213,030 $ 269,834 $ 242,688 $ 357,511 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 148,250 $ 188,842 $ 171,472 $ 203,081 Materials & Supplies 7,514 7,225 7,174 15,500 Maintenance & Repair 1,970 1,550 1,364 3,874 Insurance 2,054 2,550 1,800 3,190 Miscellaneous 346 375 375 413 Operations 50,840 67,792 59,003 80,921 Transfer to General Fund - - - 8,956 Transfer to Technology Services - - - 14,576 Fixed Assets 2,056 1,500 1,500 27,000 TOTAL EXPENDITURES $ 213,030 $ 269,834 $ 242,688 $ 357,511 PERSONNEL Full Time Equivalents (FTE) 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Service/Maintenance & Repair - - - - Office/Clerical - - - - Technical/Paraprofessional - - - - Professional 3.00 3.00 3.00 3.00 Management/Supervision - - - - Temporary/Seasonal - - - - TOTAL PERSONNEL 3.00 3.00 3.00 3.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 221 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WATER MISCELLANEOUS RESOURCES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Water System Resources $ 14,552,031 $15,734,301 $ 15,245,814 $ 15,080,429 General Fund Transfer - - - Electric Fund Transfer - 426,889 426,889 - Wastewater Fund Transfer - 175,847 175,847 - Drainage Transfer - - - - Solid Waste Fund Transfer - 154,464 154,464 - TOTAL RESOURCES $ 14,552,031 $16,491,501 $ 16,003,014 $ 15,080,429 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Return on Investment $ 596,914 $ 699,313 $ 699,946 $ 738,630 Franchise Fee 682,187 799,215 799,938 844,135 Debt Service 9,555,416 11,819,579 11,819,579 11,761,571 Administrative Transfer to General Fund 873,489 1,326,894 1,320,595 838,910 Transfer to Technology Services Fund 213,167 748,359 748,359 - Transfer for Engineering (General Fund) 323,749 - - - Transfer for Public Information (General Fund) 110,481 - - - Transfer to Electric Fund 220,574 223,925 223,925 285,461 Transfer to Wastewater Fund 237,350 239,725 239,725 242,122 Transfer to Fiber (Electric Fund) 39,020 - - - Transfer for Capital Projects 2,063,169 - - - Bad Debt Expense 60,000 62,000 150,000 150,000 Seven Habits 1,555 10,000 - - Use of Reserves - - - - TOTAL EXPEDITURES $ 14,977,071 $15,929,010 $ 16,002,067 $ 14,860,829 * Estimate as of May, 2003 222 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES mm'ar1Jl�ji��ttt� 223 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES WATER UTILITES PRINCIPAL & INTEREST REQUIREMENTS BY ISSUE 2003-04 Issue Issue Date Final Maturity Interest Rate 1993-B Utility System Refunding 06-01-93 12-01-2007 3.55 to 6.75 1996-A Utility System Refunding 05-01-96 12-01-2024 5.30 to 7.80 1998-A Utility System Refunding 07-07-98 12-01-2029 4.65 to 6.65 1998-B Utility System Refunding 03-10-98 12-01-2014 4.00 to 5.00 2000 Utility System Revenue 04-25-00 09-30-2020 4.64 to 6.16 2001 Utility System Revenue 04-17-01 12-01-2020 4.00 to 5.40 2002-A Utility System Revenue 03-28-02 12-01-2021 4.25 to 5.25 2003 Utility System Revenue & Refunding 03-28-03 12-01-2022 3.62 to 5.62 Capital Improvements in the Utility System are partially funded through the sale of bonds. The debt above represents consolidation of prior issues and funding for future growth. The Utility System - Electric, Water, and Wastewater - is currently expanding to accommodate the needs of the community and surrounding area which are also dependent upon the system. 224 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES Original Amount of Issue 823,934 $ 36,510,000 36, 795,000 1,765,546 22, 705,000 24,210,000 31,030,000 5,845,000 WATER UTILITES PRINCIPAL & INTEREST REQUIREMENTS BY ISSUE 2003-04 Amount Outstanding 10/1/03 140,000 $ 26,190,000 36, 795, 000 1,710,000 20, 715, 000 23,130,000 30, 080, 000 5,845,000 TOTAL $ Principal & Interest Requirements for 2003-04 Principal 20,000 $ 700,000 15,000 765,000 655,000 995,000 1,055,000 4,205,000 $ Interest 8,700 $ 1,555,656 1,878,270 77,951 1,127,871 1,144, 223 1,434,269 340,119 7,567,059 $ Total 28,700 2,255,656 1,878,270 92,951 1,892,871 1,799,223 2,429,269 1,395,1 19 11,772,059 225 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES WATER UTILITIES PRINCIPAL & INTEREST REQUIREMENTS AS OF OCTOBER 1, 2003 YEAR PRINCIPAL INTEREST TOTAL 2003-04 $ 4,205,000 $ 7,567,057 $ 11,772,057 2004-05 4,570,000 7,275,276 11,845,276 2005-06 4,705,000 7,032, 777 11,737,777 2006-07 4,990,000 6,792,263 11,782,263 2007-08 5,065,000 6,541,756 11,606,756 2008-09 5,325,000 6,280,955 11,605,955 2009-10 5,635,000 6,003, 366 11,638,366 2010-1 1 5,345,000 5,730,054 11,075,054 201 1-12 5,600,000 5,465,866 11,065,866 2012-13 6,255,000 5,165, 785 11,420,785 2013-14 6,590,000 4,826, 746 11,416,746 2014-15 6,955,000 4,466,151 11,421,151 2015-16 7,275,000 4,081, 351 11,356,351 2016-17 7,690,000 3,671,883 11,361,883 2017-18 8,010,000 3,243,379 11,253,379 2018-19 8,470,000 2,798,255 11,268,255 2019-20 8,950,000 2,330,773 11,280,773 2020-21 7,505,000 1,889,230 9,394,230 2021-22 6,350,000 1,518,031 7,868,031 2022-23 4,150,000 1,232,334 51382,334 2023-24 4,300,000 996,228 5,296,228 2024-25 4,550,000 748,359 5,298,359 2025-26 2,180,000 565,031 21745,031 2026-27 2,295,000 450,359 21745,359 2027-28 2,415,000 329,666 21744,666 2028-29 2,545,000 202,566 21747,566 2029-30 2,680,000 68,675 2, 748, 675 TOTAL $ 144,605,000 $ 97,274,172 $ 241,879,172 226 "Dedicated to Quality Service" Arts &Jazz Fes CITY OF DENTON WASTEWATER UTILITIES Assistant City Manager Wastewater Operations Administration Water Reclamation Collection Beneficial Reuse Laboratory Industrial Pretreatment Drainage Watershed Protection CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES WASTEWATER FUND RESOURCE & EXPENDITURE SUMMARY 2003-04 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Interest Operating $ 409,420 $ 973,076 $ 941,000 $ 448,853 Wastewater Residential 5,020,733 5,102,315 5,207,026 5,605,663 Wastewater Commercial 5,686,092 6,970,961 6,190,536 6,683,266 Wastewater Effluent Irrigation - 93,677 34,000 80,400 Wastewater Wholesale 1,020,660 1,024,863 1,024,863 1,075,426 Wastewater Industrial Waste Fees 176,183 408,000 34,000 65,278 Other Wastewater 519,235 732,871 662,107 743,647 Drainage Fees 2,363,614 3,653,048 3,652,999 3,537,982 Transfer In - Other 237,350 239,725 240,000 242,122 TOTAL REVENUES $ 15,433,287 $ 19,198,536 $ 17,986,531 $ 18,482,637 Use of Reserves 1,702,463 1,475,000 1,000,000 3,843,000 TOTAL RESOURCES $ 17,135,750 $ 20,673,536 $ 18,986,531 $ 22,325,637 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Wastewater Administration $ 686,188 $ 1,019,711 $ 691,232 $ 1,368,936 Water Reclamation 2,442,539 2,921,112 2,745,008 3,016,574 Wastewater Collection 1,475,922 2,524,985 1,913,090 2,308,245 Beneficial Reuse 858,716 936,412 893,153 840,761 Wastewater Laboratory 390,387 425,397 391,731 466,500 Industrial Pretreatment 395,191 459,274 448,918 494,364 Drainage 1,297,903 1,615,884 1,597,746 1,637,450 Watershed Protection - 222,758 212,799 231,432 Drainage Miscellaneous 1,765,709 1,771,597 1,771,595 1,901,557 Miscellaneous 7,823,195 8,200,417 8,244,744 9,969,532 TOTAL EXPENDITURES $ 17,135,750 $ 20,097,547 $ 18,910,016 $ 22,235,351 PERSONNEL Full Time Equivalents (FTE) 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Wastewater Administration 7.00 6.00 6.00 6.00 Water Reclamation 19.00 19.00 19.00 19.00 Wastewater Collection 19.00 19.00 19.00 19.00 Beneficial Reuse 6.50 6.50 6.50 6.50 Wastewater Laboratory 4.00 5.00 5.00 5.00 Industrial Pretreatment 5.50 6.00 6.00 6.00 Drainage 15.00 15.00 15.00 15.00 Watershed Protection - 2.62 2.62 2.62 TOTAL PERSONNEL 76.00 79.12 79.12 79.12 * Estimate as of May, 2003 227 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES Drainage Fees 15.8% Other Wastewater 3.3% Wastewater Industrial Waste Fees Wastewater 0.3% Wholesale 4.8% Debt Servic- 37.7% Franchise F 3.2% Return or Investmer 2.8% Fixed Asset! 1.5% Operations 1 1.9% Miscellane 0.1 % Insuranc 0.4% Maintena Repc 3.8 /0 Wastewater Effluent Irrigation 0.4% EXPENDITURES $22,235,351 Administrative Transfer to Transfer to General Technology ,)UNNuca 0.L70 3.2% Wastewater Commercial 30.0% Transfer to Electric Fund 0.5% ransfer to Utilities Ndministration 1.1% Transfer to �ustomer Service (1) 2.8% Transfer to Safety & Training (') 0.4% ransfer for Capital Projects 3.7% anal Services 18.4% (') These divisions are found in the Water Fund. 228 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES WASTEWATER FUND EXPENDITURES BY CLASSIFICATION 2003-04 2001-02 2002-03 2002-03 EXPENDITURES ACTUAL BUDGET ESTIMATE Personal Services Purchased Power Materials & Supplies Maintenance & Repair Insurance Miscellaneous Operations Fixed Assets Return on Investment Franchise Fee Debt Service Administrative Transfer to General Fund Transfer to Technology Services Fund Transfer to Electric Fund Transfer to Water Fund Transfer to Utilities Administration Transfer to Public Communications Transfer to Customer Service Transfer to Safety & Training Transfer to Fiber Optics Transfer for Capital Projects TOTAL EXPENDITURES 3,923,747 107,434 420,182 692,217 67,212 5,803 2,158,481 197,770 499,382 570,723 5,133,143 1,585,839 234,073 127,587 315,706 83,608 378,896 69,540 19,020 545,387 4,582,216 685,000 787,711 831,302 77,647 28,345 2,218,280 958,165 603,851 690,115 6,329,717 986,274 186,998 135,234 175,847 208,444 546,795 65,606 4,376,253 667,500 564,329 757,447 82,293 27,160 2,176,069 421,000 565,020 645,739 6,329,717 978,565 186,998 135,234 267,139 659,661 69,892 va 2003-04 ADOPTED 4,093, 719 710,000 723,040 842,178 84,755 28,209 2,640,775 337,000 615,179 713,422 8,385,290 918,554 277,740 100,776 241,945 629,387 78,612 814,770 $ 17,135,750 $ 20,097,547 $ 18,910,016 $ 22,235,351 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 25.00 24.00 24.00 24.00 Office/Clerical 2.00 3.00 3.00 3.00 Technical/Paraprofessional 34.50 36.50 36.50 36.50 Professional 5.50 6.50 6.50 6.50 Management/Supervision 6.50 6.50 6.50 6.50 Temporary/Seasonal 2.50 2.62 2.62 2.62 TOTAL PERSONNEL 76.00 79.12 79.12 79.12 * Estimate as of May, 2003 (') These divisions are found in the Water Fund. 229 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WASTEWATER WASTEWATER ADMINISTRATION PROGRAM DESCRIPTION The Wastewater Administration Division provides management direction and supervision for all wastewater facilities and operations. This includes wastewater collection, water reclamation, laboratory, pretreatment, beneficial reuse, drainage, and watershed protection. Other responsibilities include capital improvement planning; grant administration; and operational, maintenance, and financial reporting; and staff assistance to the Public Utilities Board. This division also provides management direction and supervision for drainage operations and maintenance, street sweeping, floodplain management, and drainage engineering. MAJOR DIVISION GOALS 1. Improve the uninterrupted collection of wastewater and reduction of system infiltration/inflow. 2. Improve division reporting systems. 3. Improve management/analysis reporting. 4. Recover cost for composting program. 5. Comply with environmental regulators. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Establish final resolutions to the accomplishment of inflow/infiltration repairs. 2. Improve contract monitoring. 3. Use data from "Cityworks" to develop a Capital Improvement Program (CIP) and budget for next fiscal year. 4. Complete all CIP projects on time and within budget limitations. 5. Complete implementation of the Excellence in Leadership (XL) program. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Customer accounts 22,113 22,776 23,082 24,186 2. Wastewater employees, excluding Drainage 61 64.12 63 63 3. Customers/full-time equivalent (FTE) 363 355 366 384 4. Wastewater processed thru plant (million gallons) 5,019 5,187 4,640 4,898 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Cost/million gallons $3,376 $3,269 $3,348 $3,569 2. Cost/customer $766 $744 $673 $723 230 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WASTEWATER WASTEWATER ADMINISTRATION 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Wastewater System Resources $ 686,188 $ 1,019,711 $ 691,232 $ 1,368,936 TOTAL RESOURCES $ 686,188 $ 1,019,711 $ 691,232 $ 1,368,936 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 527,990 $ 475,520 $ 410,891 $ 463,335 Materials & Supplies 19,658 11,250 7,675 12,850 Maintenance & Repair 17,801 34,060 2,350 15,400 Insurance 3,840 2,334 6,980 3,928 Miscellaneous 695 16,025 15,750 16,100 Operations 111,204 476,022 243,586 719,177 Transfer for Capital Projects - - - Transfer to Technology Services - - - 138,146 Fixed Assets 5,000 4,500 4,000 - TOTAL EXPENDITURES $ 686,188 $ 1,019,711 $ 691,232 $ 1,368,936 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 1.00 1.00 1.00 1.00 Technical/Paraprofessional 0.50 0.50 0.50 0.50 Professional 2.50 2.50 2.50 2.50 Management/Supervision 2.50 1.50 1.50 1.50 Temporary/Seasonal 0.50 0.50 0.50 0.50 TOTAL PERSONNEL 7.00 6.00 6.00 6.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 231 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WASTEWATER WATER RECLAMATION PROGRAM DESCRIPTION The Water Reclamation Division is responsible for processing all discharged residential, commercial, and industrial wastewater in accordance with local, state, and federal effluent requirements. The division functions on a 24-hour basis to ensure the operations, maintenance, and analysis for this treatment. Additional responsibilities include the operation and maintenance of 28 sewage lift stations, the processing and disposal of all biosolids to the composting facility, and meeting or exceeding the criteria required for Type I Reuse Water. MAJOR DIVISION GOALS 1. Be competitive with private industry for the operation and maintenance of the Pecan Creek Water Reclamation Plant and the Robson Ranch Water Reclamation Plant. 2. Continue development of plant automation systems. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Treat 5.4 billion gallons of wastewater. 2. Achieve total compliance of present discharge parameters (10 Biological Oxygen Demand [BOD],15 Total Suspended Solids [TSS], 3 Ammonia, Dissolved Oxygen [D.O.], 15 Million Gallons Daily [MGD] flow, pH 6.0-9.0, 200 Colony -Forming Units [CFU]/100ml Fecal Coliform). 3. Maintain effluent quality at 2 BOD, 2 TSS, 0.5 Ammonia, 4 D.O. 4. Achieve regulatory compliance with permit criteria for sludge disposal. 5. Maintain treatment plant equipment so as not to adversely affect the effluent. 6. Continue plant removal efficiency of BOD and TSS at 98% and 99%, respectively. 7. Achieve compliance with Type I Reuse Water Permit. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Plant influent (million gallons) 5,146 5,354 4,690 5,583 2. Plant effluent (million gallons) 4,896 5,024 4,640 5,092 3. Effluent for reuse (million gallons) 250 330 50 250 4. BOD removed 98% 98% 98% 98% 5. TSS removed 99% 99% 99% 99% 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Wastewater treatment costs/ 1,000 gallons $.52 $.55 $.60 $.61 232 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WASTEWATER WATER RECLAMATION 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Transfers in from Water $ 237,350 $ 239,725 $ 239,725 $ 242,122 Wastewater System Resources 2,205,189 2,681,387 2,505,284 2,774,452 TOTAL RESOURCES $ 2,442,539 $ 2,921,112 $ 2,745,009 $ 3,016,574 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 952,074 $ 1,045,771 $ 1,008,911 $ 1,054,208 Purchase Power 107,434 685,000 667,500 710,000 Materials & Supplies 238,440 460,100 313,950 450,340 Maintenance & Repair 423,838 427,500 405,300 426,440 Insurance 31,014 35,804 35,804 40,371 Miscellaneous 1,122 2,300 2,300 2,615 Operations 666,955 211,637 261,243 291,143 Transfer to Technology Services - - - 21,457 Fixed Assets 21,662 53,000 50,000 20,000 TOTAL EXPENDITURES $ 2,442,539 $ 2,921,112 $ 2,745,008 $ 3,016,574 PERSONNEL Full Time Equivalents (FTE) 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Service/Maintenance - - - - Office/Clerical 1.00 1.00 1.00 1.00 Technical/Paraprofessional 17.00 17.00 17.00 17.00 Professional - - - - Management/Supervision 1.00 1.00 1.00 1.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 19.00 19.00 19.00 19.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 233 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WASTEWATER WASTEWATER COLLECTION PROGRAM DESCRIPTION The Wastewater Collection Division is responsible for providing a reliable and safe transportation system from the customer's facilities to the wastewater treatment plant. MAJOR DIVISION GOALS 1. Maintain all public wastewater collection system lines in free -flowing condition in order to protect the public health and the environment. 2. Rehabilitate wastewater collection system to reduce wastewater overflows into our watersheds. 3. Respond to customer complaints regarding the collection system quickly and efficiently. 4. Educate our customers on responsibility of maintaining private clean outs to reduce inflow into wastewater system. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Maintain 2,228,160 feet of wastewater collection lines. 2. Correct inflow/infiltration issues to reduce overflow of wastewater. 3. Install 5,000 feet of new wastewater line. 4. Rehabilitate manholes on the Hickory Creek Basin. 5. Train employees to do quality work in a safe and timely manner. 6. Detect and resolve safety issues through regularly scheduled meetings. 7. Continue systematic cleaning of the collection system. 8. Replace sewer service lines located under the streets (replace sewer line after receiving three complaints within one year). 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Point repairs on wastewater mains N/A N/A 80 80 2. Sewer mains unchoked 450 500 500 500 3. Sewer services unchoked 950 1,000 1,000 1,000 4. Sewer taps 75 75 75 75 5. Manholes Rehabilitated 500 625 500 500 6. Service lines repaired/replaced in right of way 130 130 80 80 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Cost/point repairs on wastewater mains N/A N/A $1,200 $1,200 2. Cost/sewer main unchoked $160 $160 $170 $180 3. Cost/sewer service unchoked $100 $100 $100 $110 4. Cost per sewer tap $1,250 $1,250 $1,550 $1,625 5. Cost/manhole rehabilitated $340 $340 $340 $350 6. Cost/service line repaired/replaced $1,300 $1,300 $1,450 $1,525 234 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WASTEWATER WASTEWATER COLLECTION 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Wastewater System Resources $ 1,475,922 $ 2,524,985 $ 1,913,090 $ 2,308,245 TOTAL RESOURCES $ 1,475,922 $ 2,524,985 $ 1,913,090 $ 2,308,245 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 894,853 $ 1,010,708 $ 998,125 $ 888,319 Materials & Supplies 55,989 176,920 113,875 116,725 Maintenance & Repair 150,173 187,555 185,935 210,889 Insurance 12,432 14,275 14,275 15,832 Miscellaneous 1,891 3,720 3,720 3,863 Operations 241,880 279,307 276,160 332,252 Transfer to Technology Services - - - 20,595 Transfer to Capital Projects - - - 459,770 Fixed Assets 118,704 852,500 321,000 260,000 TOTAL EXPENDITURES $ 1,475,922 $ 2,524,985 $ 1,913,090 $ 2,308,245 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 13.00 12.00 12.00 12.00 Office/Clerical - - - - Technical/Paraprofessional 5.00 6.00 6.00 6.00 Professional - - - - Management/Supervision 1.00 1.00 1.00 1.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 19.00 19.00 19.00 19.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 235 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WASTEWATER BENEFICIAL REUSE PROGRAM DESCRIPTION The Beneficial Reuse Division takes wood waste and biosolids and recycles them into marketable products. Currently, eight different Dyno Products are available to the citizens of Denton: Dyno Dirt, Dyno Soil, Dyno Brown Mini Mulch, Dyno Double Grind, Dyno Chips, Dyno Deco Mulch (brick red), Dyno Deco Mulch (cedar), and Dyno Lite. The Beneficial Reuse Division will begin actively marketing Water Reclamation Plant effluent. We are currently installing an effluent line along Mayhill Road to Oakmont Country Club to identified customers. MAJOR DIVISION GOALS 1. Compost 100% of the biosolids produced at the Water Reclamation Plant. 2. Continue marketing and distribution efforts to make the biosolids operation self-supporting. 3. Purchase additional windrow turner to meet the demands of 100% composting. 4. Purchase a mulch -coloring machine to custom -make decorative mulches. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Continue to produce high -quality Dyno products. 2. Improve procedures for the compost -bagging operation. 3. Market new product to Dyno customers (Dyno Decorative Mulch). 4. Market Dyno products to Texas Department of Transportation (TXDOT) for erosion control and highway jobs. 5. Bring biodegradable bags online for residential Wednesday brush and grass clippings pick up. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Dyno products produced (cubic yards) 43,000 50,000 46,000 66,000 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Dyno products (cost/cubic yard) $21.12 $19.26 $19.89 $17.43 236 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WASTEWATER BENEFICIAL REUSE 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Dyno Product Sales $ 232,445 $ 242,478 $ 242,000 $ 259,000 Tipping Fees - 125,855 55,000 90,000 Effluent Sales 170,139 544,020 34,000 146,520 Wastewater System Resources 456,131 24,059 562,153 345,241 TOTAL RESOURCES $ 858,715 $ 936,412 $ 893,153 $ 840,761 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 284,332 $ 352,149 $ 330,303 $ 351,807 Materials & Supplies 34,519 24,950 23,150 22,700 Maintenance & Repair 34,476 24,386 15,386 25,689 Insurance 2,112 2,567 2,567 3,658 Miscellaneous 435 1,000 987 1,000 Operations 502,842 531,360 520,760 424,400 Transfer to Technology Services - - - 11,507 Fixed Assets - - - - TOTAL EXPENDITURES $ 858,716 $ 936,412 $ 893,153 $ 840,761 PERSONNEL Full Time Equivalents (FTE) 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Service/Maintenance 4.00 4.00 4.00 4.00 Office/Clerical - - - - Technical/Paraprofessional 1.00 1.00 1.00 1.00 Professional 1.00 - - - Management/Supervision - 1.00 1.00 1.00 Temporary/Seasonal 0.50 0.50 0.50 0.50 TOTAL PERSONNEL 6.50 6.50 6.50 6.50 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 237 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WASTEWATER WASTEWATER LABORATORY PROGRAM DESCRIPTION The Wastewater Laboratory performs the necessary tests for the Water Reclamation Plants (Pecan Creek and Robson Ranch) to ensure compliance with state and federal regulations. Laboratory operations also provide testing for the pretreatment program and pollution abatement and control samples. MAJOR DIVISION GOALS 1. Continue division compliance with Texas Commission on Environmental Quality (TCEQ) and Environmental Protection Agency (EPA) permit requirements. 2. Ensure adequate quality control on all analyses to verify the accuracy of the analyses. 3. Implement new environmental requirements concerning storm water, determine additional monitoring activities, which may be required in the near future. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Continue monitoring for the TCEQ and EPA wastewater discharge permit to meet the 503 regulations. 2. Continue development of the information management system. 3. Continue biomonitoring for wastewater treatment plant effluent. 4. Continue storm -water monitoring analyses for storm water program. 5. Begin monitoring for the TCEQ and EPA wastewater discharge permit when Clear Creek Wastewater Plant is in place. 6. Perform analyses for performance measures for Pecan Creek plant operations after completion of plant expansion. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Pecan Creek Wastewater analyses per year 13,325 14,364 13,320 13,332 2. Robson Ranch Wastewater analyses per year N/A N/A 612 636 3. Pollution control analyses per year 1,178 2,244 1,212 1,308 4. Industrial pretreatment and abatement analyses per year 2,514 2,304 2,148 2,472 5. Storm water analyses per year 1,865 2,016 1,608 1,772 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Average cost analysis $15.36 $15.23 $15.92 $16.28 238 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WASTEWATER WASTEWATER LABORATORY 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Wastewater System Resources $ 390,387 $ 425,397 $ 391,731 $ 466,500 TOTAL RESOURCES $ 390,387 $ 425,397 $ 391,731 $ 466,500 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 249,312 $ 288,109 $ 274,685 $ 288,756 Materials & Supplies 38,304 44,250 37,775 48,925 Maintenance & Repair 18,953 18,400 16,075 17,675 Insurance 1,632 2,035 2,035 1,980 Miscellaneous 360 1,125 688 688 Operations 76,539 71,478 60,473 54,455 Transfer to Technology Services - - - 19,021 Fixed Assets 5,287 - - 35,000 TOTAL EXPENDITURES $ 390,387 $ 425,397 $ 391,731 $ 466,500 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical - 1.00 1.00 1.00 Technical/Paraprofessional 3.00 3.00 3.00 3.00 Professional 1.00 1.00 1.00 1.00 Management/Supervision - - - - Temporary/Seasonal - - - - TOTAL PERSONNEL 4.00 5.00 5.00 5.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 239 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WASTEWATER INDUSTRIAL PRETREATMENT PROGRAM DESCRIPTION The Industrial Pretreatment Division performs the activities required for protection of the wastewater collection system, treatment facility, and worker safety in compliance with state and federal regulations. The Pretreatment Program objectives include the prevention of the discharge of toxic pollutants from commercial/industrial users, prevention of the potential pass -through of toxic pollutants to receiving waters, and production of wastewater sludge as a useful by-product. The division is also responsible for the abatement of septic system failures and septic system permitting within the city limits and extra -territorial jurisdiction (ETJ), the coordination of wastewater biomonitoring, and the compliance requirements of watershed monitoring and storm water pollution prevention. MAJOR DIVISION GOALS 1. Expand Industrial Pretreatment Program to comply with National Pollutant Discharge Elimination System (NPDES) and Texas Commission on Environmental Quality (TCEQ) permit requirements and protection of storm water quality. 2. Finalize the revision and upgrade of ordinances regulating on -site sewage facilities (OSSF). 3. Assess the potential for development of a domestic waste receiving station and an ordinance requiring grease traps on apartments. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Conduct quarterly sampling of wastewater influent, effluent, and sludge. 2. Continue with permit compliance requirements for wastewater biomonitoring. 3. Continue expansion of Pretreatment Program towards watershed protection and pollution prevention. 4. Track the source of pollutants in the wastewater collection system by initiating more thorough lift station monitoring. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Industrial compliance/NPDES monitoring 107 120 123 130 2. Watershed monitoring events 60 600 600 600 3. Pollution investigations 60 60 31 50 4. On -site sewage facility/ water well permits 27 35 24 26 5. OSSF/water well permits $25,171 $27,556 $26,935 $31,182 Additional watershed monitoring events result from participation in Watershed Protection Program 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Industrial compliance/NPDES monitoring $172,004 $188,302 $184,056 $213,080 2. Watershed monitoring $113,271 $124,004 $121,208 $140,321 3. Pollution investigations $109,076 $119,411 $116,719 $135,124 4. OSSF/water well permits $25,171 $27,556 $26,935 $31,182 240 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WASTEWATER INDUSTRIAL PRETREATMENT 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Wastewater System Resources $ 395,191 $ 459,274 $ 448,918 $ 494,364 TOTAL RESOURCES $ 395,191 $ 459,274 $ 448,918 $ 494,364 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 292,089 $ 350,657 $ 340,252 $ 345,971 Materials & Supplies 12,904 13,941 13,954 14,100 Maintenance & Repair 9,505 4,924 4,924 6,019 Insurance 2,856 3,696 3,696 4,908 Miscellaneous 391 1,050 1,050 1,103 Operations 40,569 67,006 67,042 59,726 Transfer to Technology Services - - - 40,537 Fixed Assets 36,877 18,000 18,000 22,000 TOTAL EXPENDITURES $ 395,191 $ 459,274 $ 448,918 $ 494,364 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical - - - - Technical/Paraprofessional 4.00 5.00 5.00 5.00 Professional 1.00 1.00 1.00 1.00 Management/Supervision - - - - Temporary/Seasonal 0.50 - - - TOTAL PERSONNEL 5.50 6.00 6.00 6.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 241 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WASTEWATER DRAINAGE PROGRAM DESCRIPTION The Drainage Division performs maintenance activities related to the storm drainage system. This consists of maintaining the grade of unlined drainage channels, removing grass and weed growth by mowing and herbicides, street sweeping, and removing blockage from culverts and bridges. The drainage system contains approximately 53 miles of open channel, 49,589 feet of concrete -lined channel, 297,195 feet of bar ditch, and 170,000 feet of underground storm drain system with over 3,300 drainage inlets, approximately 558 culverts, 146 bridges, and four public detention ponds. MAJOR DIVISION GOALS 1. Reduce the threat of property damage and personal injury and enhance the safety of the public through proper maintenance and operation of the City's drainage system. 2. Improve the cleanliness, appearance, and storm water quality of the community through the sweeping of streets. 3. Level, reshape, and re -seed the banks on certain major drainage ways to reduce potential flooding problems. 4. Continue to mow 175 acres of channels and detention ponds nine times per year. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 Route both street sweepers for maximum efficiency. 2. Reduce response time on routine service requests. 3. Implement a schedule for the cleaning and dredging of unimproved channels for flood control. 4. Detect and address safety issues through regularly scheduled meetings. 5. Reduce number of street closures due to flooding. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Bridges serviced and cleaned 131 100 100 100 2. Cubic yards of dirt moved 180,873 100,000 140,000 150,000 3. Acres of channels mowed 800 1,800 1,600 1,600 4. Curb miles swept 7,222 6,000 7,000 7,000 5. High water jobs 13 20 20 20 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Average cost per bridge serviced and cleaned $158 $250 $175 $175 2. Average cost of dirt moved for Capital Improvement Program (CIP) projects (per cubic yard) $3.59 $4.00 $4.00 $4.00 3. Average cost per acre of channel mowed $64 $35 $50 $50 4. Average cost per curb mile swept $38 $50 $40 $40 5. Average cost per high water job $724 $300 $300 $300 242 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WASTEWATER DRAINAGE 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Wastewater System Resources $ 1,297,903 $ 1,615,884 $ 1,597,746 $ 1,637,450 TOTAL RESOURCES $ 1,297,903 $ 1,615,884 $ 1,597,746 $ 1,637,450 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 723,097 $ 912,116 $ 877,878 $ 563,629 Materials & Supplies 20,368 30,800 32,750 29,100 Maintenance & Repair 37,471 130,477 115,477 124,066 Insurance 13,326 16,936 16,936 14,078 Miscellaneous 909 2,750 2,250 2,425 Operations 492,492 494,805 524,455 523,391 Transfer for Capital Projects - - - 355,000 Transfer to Technology Services - - - 25,761 Fixed Assets 10,240 28,000 28,000 - TOTAL EXPENDITURES $ 1,297,903 $ 1,615,884 $ 1,597,746 $ 1,637,450 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 8.00 8.00 8.00 8.00 Office/Clerical - - - - Technical/Paraprofessional 4.00 4.00 4.00 4.00 Professional - - - - Management/Supervision 2.00 2.00 2.00 2.00 Temporary/Seasonal 1.00 1.00 1.00 1.00 TOTAL PERSONNEL 15.00 15.00 15.00 15.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 243 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES — WASTEWATER WATERSHED PROTECTION PROGRAM DESCRIPTION The Watershed Protection Division performs the activities required for compliance with state and federal regulations concerning water quality. Program goals include public education and outreach, public participation efforts, illicit discharge detection and elimination, establishing and assessing pollution prevention best management practices for targeted areas of concern, and performing watershed/storm water monitoring for selected contaminants. The objectives of the program include minimizing the impact of watershed contaminants during normal flow and storm events, protection of the city's drinking water source (Lake Lewisville) through pollution prevention activities, ensuring compliance with Phase II Storm Water regulations, and administering the City's Storm Water Management Program. MAJOR DIVISION GOALS 1. Refine the Phase II permit for the City of Denton and revise ordinances to reflect permit requirements. 2. Provide publicly accessible real-time water quality and stream flooding information. 3. Research and recommend Best Management Practices (BMPs) designed to reduce pollutant loading within the surface waters of Denton. 4. Develop public education and outreach programs through a citizens committee, workshops, a Web page, and distribution of various media. 5. Continue to seek grant funding to enhance program operations. 6. Continue to administer the City of Denton's Mosquito Response Plan. 7. Continue to provide support to Planning and Zoning for Environmentally Sensitive Area reviews. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Continue dry -weather monitoring, storm water monitoring, and meteorological data compilation. 2. Continue developing the Phase II permit and determine acceptable variances in accords with the Excellence in Leadership (XL) program. 3. Maintain the 4 in -stream monitoring stations that are capable of transmitting real-time data. 4. Maintain a Web page with the goal of disseminating real-time water quality data, stream flooding data, and watershed information. 5. Begin to address areas of consistent pollutant concern as identified through watershed screening activities. 6. Continue to refine the Environmentally Sensitive Areas review process. 7. Continue to refine the City of Denton's Mosquito Response Plan. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Watershed dry -weather screening analyses 0 4,980 7,432 7,500 2. Watershed storm -water analyses 0 520 520 520 3. Continuous in -stream water quality analyses 0 700,000 800,000 800,000 4. Biological monitoring analyses 0 30 30 30 5. Public workshops/outreach/ participation 0 6 10 10 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Monthly dry -weather water monitoring 0 90% 100% 100% 2. Quarterly storm -water monitoring 0 100% 100% 100% 3. Continuous in -stream monitoring 0 90% 80% 90% 4. Bi-Annual biological monitoring 0 100% 100% 100% 5. Public workshops/outreach/ participation 0 100% 100% 100% 244 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WASTEWATER WATERSHED PROTECTION 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Wastewater System Resources $ - $ 222,758 $ 212,799 $ 231,432 TOTAL RESOURCES $ - $ 222,758 $ 212,799 $ 231,432 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ - $ 147,186 $ 135,208 $ 137,694 Materials & Supplies - 25,500 21,200 28,300 Maintenance & Repair - 4,000 12,000 16,000 Insurance - - - - Miscellaneous - 375 415 415 Operations - 43,532 43,976 48,307 Transfer to Technology Services - - - 716 Fixed Assets - 2,165 - - TOTAL EXPENDITURES $ - $ 222,758 $ 212,799 $ 231,432 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical - - - - Technical/Paraprofessional - - - - Professional - 2.00 2.00 2.00 Management/Supervision - - - - Temporary/Seasonal - 0.62 0.62 0.62 TOTAL PERSONNEL - 2.62 2.62 2.62 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 245 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WASTEWATER DRAINAGE MISCELLANEOUS 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Wastewater System Resources $ 1,765,709 $ 1,771,597 $ 1,771,595 $ 1,901,557 TOTAL RESOURCES $ 1,765,709 $ 1,771,597 $ 1,771,595 $ 1,901,557 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Administrative Transfer to General Fund $ 290,756 $ 86,711 $ 86,711 $ 51,106 Return on Investment (ROI) 82,726 127,857 127,855 123,829 Debt Service 1,237,076 493,199 493,199 667,293 Franchise Fee 94,545 146,122 146,122 141,519 Bad Debt Expense - 9,133 9,133 12,000 General Obligation Debt Service - 706,093 706,093 659,144 Drainage Reserve Transfer - - - - Transfer to Technology Services Fund 25,046 20,744 20,744 - Transfer to Utilities Administration 44,135 44,135 48,377 Transfer to Customer Service ''' - 104,800 104,800 188,816 Transfer to Safety & Training ''' - 32,803 32,803 9,473 Transfer for Capital Projects 35,000 - - - Transfer to Fiber Optics 560 - - - TOTAL EXPENDITURES $ 1,765,709 $ 1,771,597 $ 1,771,595 $ 1,901,557 * Estimate as of May, 2003 These divisions are found in the Water Fund. 246 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES - WASTEWATER MISCELLANEOUS 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Net Operating Revenue $ 7,465,121 $ 7,430,263 $ 7,525,662 $ 8,776,406 TOTAL RESOURCES $ 7,465,121 $ 7,430,263 $ 7,525,662 $ 8,776,406 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Return on Investment (ROI) $ 416,656 $ 475,994 $ 437,165 $ 491350 Franchise Fee 476,178 543,993 499,617 571,903 Debt Service 3,896,067 5,130,425 5,130,425 7,058,853 Administrative Transfer to General Fund 703,849 899,563 891,854 867,448 Transfer for Engineering 591,234 - - - Transfer to Technology Services Fund 209,027 166,254 166,254 - Transfer to Electric Fund 127,587 135,234 135,234 100,776 Transfer to Water Fund - 175,847 - - Transfer to Utilities Administration (') Transfer to Public Communications Transfer to Customer Service I'� Transfer to Safety & Training I'� Transfer for Capital Projects Transfer to Fiber Optics Bad Debt Expense TOTAL EXPEDITURES 315,706 164,309 223,004 193,568 83,608 - - - 378,896 441,995 554,861 440,571 69,540 32,803 37,089 69,139 510,387 18,460 - - - 26,000 34,000 169,241 175,924 $ 7,823,195 $ 8,200,417 $ 8,244,744 $ 9,969,532 * Estimate as of May, 2003 (') These divisions are found in the Water Fund. 247 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES WASTEWATER UTILITES PRINCIPAL & INTEREST REQUIREMENTS BY ISSUE 2003-04 Issue Issue Date Final Maturity Interest Rate 1992 Utility System Revenue 03-01-92 12-01-2006 5.80 to 8.75 1993 Utility System Revenue 03-01-93 12-01-2013 5.00 to 7.50 1993-B Utility System Refunding 06-01-93 12-01-2007 3.55 to 6.75 1996 Utility System Revenue 05-01-96 12-01-2016 5.40 to 7.40 1998 Utility System Revenue 03-15-98 12-01-2017 4.30 to 6.30 1998-B Utility System Refunding 03-10-98 12-01-2014 4.00 to 5.00 2000 Utility System Revenue 04-25-00 09-30-2020 4.64 to 6.16 2001 Utility System Revenue 04-17-01 12-01-2020 4.00 to 5.40 2002-A Utility System Revenue 03-28-02 12-01-2021 4.25 to 5.25 2003 Utility System Refunding & Revenue 03-28-03 12-01-2022 3.62 to 5.62 Capital Improvements in the Utility System are partially funded through the sale of bonds. The debt above represents consolidation of prior issues and funding for future growth. The Utility System - Electric, Water, and Wastewater - is currently expanding to accommodate the needs of the community and surrounding area which are also dependent upon the system. 248 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES Original Amount of Issue 4,500,000 $ 6,575,000 504,758 2,750,000 3,863, 738 3,167,283 18, 740,000 13,995,000 17,120,000 30,185,000 WASTEWATER UTILITES PRINCIPAL & INTEREST REQUIREMENTS BY ISSUE 2003-04 Amount Outstanding 10/1/03 610,000 $ 990,000 90,000 465,000 2,850,000 3,095,000 17,100, 000 13, 450, 000 16, 595, 000 30,185,000 TOTAL $ Principal & Interest Requirements for 2003-04 Principal 190,000 $ 330,000 15,000 105,000 190,000 25,000 630,000 330,000 550,000 1,220,000 Interest 32,780 $ 41,250 5,513 26,345 131,148 141,155 931,040 665,742 791,194 1,602,284 Total 222,780 371,250 20,513 131,345 321,148 166,155 1,561,040 995,742 1,341,194 2,822,284 3,585,000 $ 4,368,451 $ 7,953,451 249 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES WASTEWATER UTILITIES PRINCIPAL & INTEREST REQUIREMENTS AS OF OCTOBER 1, 2003 YEAR PRINCIPAL INTEREST TOTAL 2003-04 $ 3,585,000 $ 4,368,449 $ 7,953,449 2004-05 3,700,000 3,943,368 71643,368 2005-06 3,765,000 3,748,786 7,513,786 2006-07 4,035,000 3,552,426 71587,426 2007-08 4,505,000 3,341,146 71846,146 2008-09 4,585,000 3,110,405 71695,405 2009-10 4,720,000 2,867, 733 71587,733 2010-1 1 4,360,000 2,632,728 6,992,728 201 1-12 4,555,000 2,418,698 6,973,698 2012-13 4,380,000 2,212,030 6,592,030 2013-14 4,580,000 1,999,936 6,579,936 2014-15 4,470,000 1,782,349 61252,349 2015-16 4,550,000 1,560,505 611 10, 505 2016-17 4,795,000 1,327,643 61122, 643 2017-18 4,955,000 1,084, 698 6,039, 698 2018-19 5,025,000 837,579 5,862, 579 2019-20 5,305,000 581,930 51886,930 2020-21 3,975,000 353,990 4,328,990 2021-22 3,405,000 178,063 3,583,063 2022-23 2,180,000 - 2,229,050 TOTAL $ 85,430,000 $ 41,902,462 $ 127,381,512 250 "Dedicated to Quality Service" Dog Days of S CITY OF DENTON SOLID WASTE FUND Assistant City Manager Solid Waste Operations Administration Residential Collection Commercial Collection Landfill Recycling Customer Relations CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES SOLID WASTE FUND RESOURCE & EXPENDITURE SUMMARY 2003-04 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Garbage Fees - Residential $ 4,286,666 $ 4,228,750 $ 4,506,439 $ 4,682,766 Garbage Fees - Commercial 5,366,970 6,089,663 6,005,705 6,789,871 Landfill Fees 291,903 471,960 555,450 1,090,000 Sale of Refuse Bags 20,982 22,000 15,000 22,000 Appliances 6,850 12,000 3,000 12,000 Recycling 56,452 441,000 147,000 543,567 Other Revenues 355,952 - 76,500 - Interest Income 215,232 306,480 385,000 112,283 TOTAL REVENUES $ 10,601,007 $ 11,571,853 $ 11,694,094 $ 13,252,487 Use of Reserves 212,333 927,834 1,149,809 897,929 TOTAL RESOURCES $ 10,813,340 $ 12,499,687 $ 12,843,903 $ 14,150,416 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Solid Waste Administration $ 430,666 $ 506,601 $ 440,858 $ 599,947 Residential Collection 2,369,489 2,710,955 2,497,844 2,728,882 Commercial Collection 2,038,062 2,334,767 2,115,464 2,363,860 Solid Waste Landfill 1,314,936 1,389,375 1,572,193 1,669,366 Solid Waste Recycling 388,400 630,549 689,467 820,618 Customer Relations 287,608 436,802 310,688 256,371 Miscellaneous 3,984,179 4,490,638 4,607,767 5,040,064 TOTAL EXPENDITURES $ 10,813,340 $ 12,499,687 $ 12,234,281 $ 13,479,108 PERSONNEL Full Time Equivalents (FTE) 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Solid Waste Administration 5.00 5.00 5.00 5.00 Residential Collection 39.50 39.50 39.50 39.00 Commercial Collection 22.50 22.50 22.50 24.00 Solid Waste Landfill 10.00 10.00 10.00 10.50 Solid Waste Recycling 4.00 4.00 4.00 5.00 Customer Relations 7.50 7.50 7.50 5.00 TOTAL PERSONNEL 88.50 88.50 88.50 88.50 * Estimate as of May, 2003 251 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES SOLID WASTE FUND RESOURCES & EXPENDITURES Use of Reserves Interest Incc 0.8% Recycling 3.8% Appliances 0.1 % Sale of Refuse B( 0.2% Miscellane 0.2% Insuranc( 0.8% Operations 22.2% MaintenancE Repair 1.2% 7.7% Supplies 2.2% RESOURCES $14,150,416 EXPENDITURES $13,479,108 Debt Service 18.8% Garbage Fees - 0 - Aential .1% Garbage Fees - Commercial 48.0% Admin. Transfer to General Fund inchise Fee 3.9% indfill Closure 1.3% Transfer to Technology Services 2.2% )ther Transfers 5.0% 'ices 37.0% 252 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES SOLID WASTE FUND EXPENDITURES BY CLASSIFICATION 2003-04 2001-02 2002-03 2002-03 EXPENDITURE SUMMARY ACTUAL BUDGET ESTIMATE Personal Services Materials & Supplies Maintenance & Repair Insurance Miscellaneous Operations Fixed Assets Debt Service Admin. Transfer to General Fund Franchise Fee Landfill Closure Transfer to Technology Services Other Transfers TOTAL EXPENDITURES R 4,098, 618 200,437 80,497 63,974 21,077 2,429,558 1,728,060 574,001 401,485 175,000 213,028 827,605 4,863, 736 280,787 105,390 92,699 26,760 2,739,221 8,800 2,261,930 680,437 441,981 100,000 196,810 701,136 4,331,511 182,739 133,663 88,608 24,960 3,005,887 8,091 2,261,930 680,437 443,509 175,000 196,810 701,136 2003-04 ADOPTED 4,986,512 298,309 169,109 1 14, 445 20,940 2,986,729 2,537,407 694,448 522,288 175,000 295,387 678,534 $ 10,813,340 $ 12,499,687 $ 12,234,281 $ 13,479,108 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 54.00 54.00 54.00 54.50 Office/Clerical 3.00 3.00 3.00 2.00 Technical/Paraprofessional 20.00 20.00 20.00 20.50 Professional 2.00 2.00 1.00 1.00 Management/Supervision 7.00 7.00 8.00 8.00 Temporary/Seasonal 2.50 2.50 2.50 2.50 TOTAL PERSONNEL 88.50 88.50 88.50 88.50 * Estimate as of May, 2003 253 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES SOLID WASTE ADMINISTRATION PROGRAM DESCRIPTION The Solid Waste Administration Division provides administrative, managerial, and clerical support to Residential Collections, Commercial Collections, Disposal, Recycling, and Customer Relations Divisions. MAJOR DIVISION GOALS 1. Promote a positive image of City services through the efficient and professional handling of solid waste services and of customer requests. 2. Provide internal department administrative/clerical support to all divisions of Solid Waste. 3. Provide public education for departmental programs and activities. 4. Provide efficient and cost-effective solid waste services to the community that protects the public health and environment. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Handle all customer requests within 48 hours. 2. Process all correspondence within 48 hours of receipt. 3. Conduct all special projects and studies within established deadlines. 4. Expand our public education effort to assist the public. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Agenda items prepared (Public Utilities Board/City Council) 48 52 46 55 2. Customer requests handled 520 780 1,300 1,560 3. Special projects/reports/studies 14 20 30 36 PRODUCTIVITY MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Agenda items prepared per full-time equivalent (FTE) 9.6 10.4 9.2 11 2. Customer requests per FTE 104 156 260 312 3. Special projects/reports/studies prepared per FTE 2.8 4 6 7.2 254 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES SOLID WASTE ADMINISTRATION 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Solid Waste Resources $ 430,666 $ 506,601 $ 440,858 $ 599,947 TOTAL RESOURCE $ 430,666 $ 506,601 $ 440,858 $ 599,947 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Operations $ 363,520 $ 379,770 $ 367,594 $ 384,989 Materials & Supplies 7,191 23,825 14,704 37,375 Maintenance & Repair 16,853 4,120 14,558 24,150 Insurance 2,424 2,432 2,432 3,244 Miscellaneous 1,821 3,070 1,829 2,100 Operations 38,857 93,384 39,741 148,089 Fixed Assets - - - - TOTAL EXPENDITURES $ 430,666 $ 506,601 $ 440,858 $ 599,947 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 2.00 2.00 2.00 2.00 Technical/Paraprofessional - - - - Professional 2.00 2.00 1.00 1.00 Management/Supervision 1.00 1.00 2.00 2.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 5.00 5.00 5.00 5.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 255 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES SOLID WASTE RESIDENTIAL COLLECTION PROGRAM DESCRIPTION The Residential Collection Division provides for the collection of municipal solid waste from each residential unit in the city. This division also provides some small commercial account collections, located on selected routes. MAJOR DIVISION GOALS 1. Protect the health and environment by providing refuse collection services to residential units in the city. 2. Provide public education on refuse solid waste management techniques to maintain a clean city and enhance community awareness. 3. Provide public education on waste diversion, waste minimization, and recycling of solid waste by the residents of Denton. 4. Promote and implement containerization within the city of Denton. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Ensure customers receive at least once -per -week refuse collection to comply with state health requirements. 2. Ensure that all customer complaints are responded to within 24 hours. 3. Provide assistance to neighborhood clean-up activities. 4. Develop additional programs to promote waste minimization and recycling. 5. Continue to develop and implement containerized routes. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Customer base 19,816 20,450 21,518 21,940 2. Tons landfilled 26,000 22,436 24,136 25,103 3. Informational doorhangers 4,302 4,452 6,645 6,945 PRODUCTIVITY MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Budgeted expense per residential customer $140 $133 $116 $124 2. Budgeted expense per full-time equivalent (FTE) $70,099 $68,632 $68,055 $69,971 3. Tons landfilled per FTE 658 568 611 644 256 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES SOLID WASTE RESIDENTIAL COLLECTION 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Solid Waste Resources $ 2,369,489 $ 2,710,955 $ 2,497,844 $ 2,728,882 TOTAL RESOURCES $ 2,369,489 $ 2,710,955 $ 2,497,844 $ 2,728,882 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Operations $ 1,637,423 $ 1,985,923 $ 1,772,499 $ 2,005,128 Materials & Supplies 124,724 139,117 86,812 150,692 Maintenance & Repair 12,550 12,598 14,925 20,448 Insurance 20,832 30,420 28,368 37,706 Miscellaneous 4,229 5,490 5,164 5,518 Operations 569,731 537,407 590,076 509,390 Fixed Assets - - - - TOTAL EXPENDITURES $ 2,369,489 $ 2,710,955 $ 2,497,844 $ 2,728,882 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 31.00 31.00 31.00 29.50 Office/Clerical - - - - Technical/Paraprofessional 5.00 5.00 5.00 6.00 Professional - - - - Management/Supervision 1.50 1.50 1.50 1.50 Temporary/Seasonal 2.00 2.00 2.00 2.00 TOTAL PERSONNEL 39.50 39.50 39.50 39.00 MAJOR BUDGET CHANGES The 2003-04 budget reflects the transfer of .50 FTE to the Landfill. * Estimate as of May, 2003 257 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES SOLID WASTE COMMERCIAL COLLECTION PROGRAM DESCRIPTION The Commercial Collection Division provides for the removal of trash from all commercial and industrial customers in the city. Collection service is provided on a contract basis with service levels dictated by the needs of each individual customer. This division also provides appliance and bulky item collection on the first Thursday of each month on a call -in basis. MAJOR DIVISION GOALS 1. Protect public health by providing for the regular removal of trash and rubbish. 2. Contribute to the community cleanliness and appearance. 3. Encourage waste minimization and recycling of solid waste. 4. Enhance the appearance of the community through the proper maintenance of containers and the relocation of containers to less visible locations. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Ensure that all commercial and industrial customers receive service as per contract. 2. Ensure that all customer complaints are handled within 24 hours. 3. Improve efforts for container maintenance, container relocation, and dumpster screening. 4. Improve efforts in the area of vehicle preventative maintenance. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Customer base 2,435 2,495 2,304 2,330 2. Tons collected 76,900 79,000 74,593 78,325 3. Appliance/bulky items collected 860 817 1,147 1,105 PRODUCTIVITY MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Budgeted expense per full-time equivalent (FTE) $100,951 $103,767 $94,021 $98,494 2. Customers served per FTE 108 1 1 1 102 97 3. Tons collected per FTE 3,418 3,511 3,315 3,264 258 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES SOLID WASTE COMMERCIAL COLLECTION 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Solid Waste Resources $ 2,038,062 $ 2,334,767 $ 2,115,464 $ 2,363,860 TOTAL RESOURCES $ 2,038,062 $ 2,334,767 $ 2,115,464 $ 2,363,860 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Operations $ 1,065,604 $ 1,262,095 $ 1,091,641 $ 1,406,595 Materials & Supplies 29,639 44,355 20,365 38,466 Maintenance & Repair 26,986 58,292 48,028 65,548 Insurance 23,100 34,438 33,072 43,566 Miscellaneous 2,357 3,310 2,943 3,422 Operations 890,376 932,277 919,415 806,263 Fixed Assets - - - - TOTAL EXPENDITURES $ 2,038,062 $ 2,334,767 $ 2,115,464 $ 2,363,860 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 17.00 17.00 17.00 17.50 Office/Clerical - - - - Technical/Paraprofessional 4.00 4.00 4.00 4.00 Professional - - - - Management/Supervision 1.50 1.50 1.50 2.50 Temporary/Seasonal - - - - TOTAL PERSONNEL 22.50 22.50 22.50 24.00 MAJOR BUDGET CHANGES The 2003-04 budget reflects the transfer of 1.50 FTEs from Customer Relations. * Estimate as of May, 2003 259 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES SOLID WASTE LANDFILL PROGRAM DESCRIPTION The Solid Waste Landfill Division provides for the operation of the Denton Municipal Landfill. This division is responsible for the disposal of all solid waste received from City collection systems, contract customers, and cash customers. The operation of the landfill is regulated by the Texas Natural Resource Conservation Commission under the guidelines of the Texas Solid Waste Management Act and related state regulations. This division also oversees the administration of rental property at the municipal landfill. MAJOR DIVISION GOALS 1. Comply with all federal, state, and local regulations related to facility operation. 2. Ensure that the environment is adequately protected through the proper disposal of solid waste. 3. Ensure that the City's landfill development and operating plan is followed on a timely basis. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Ensure that all windblown trash is adequately contained and/or collected on a timely basis. 2. Ensure that the intermediate cover and daily cover are adequate. 3. Ensure that the access road to the working face is properly maintained. 4. Ensure that adequate space is available for vehicles to unload, which reduces waiting and maximizes personal and vehicle safety. 5. Ensure that proper compaction of solid waste is achieved in order to maximize useable fill space. 6. Improve equipment preventive maintenance, operation, and care of equipment. 7. Ensure that adequate vegetation is maintained on all finished side slopes and covers. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Tonnage waste disposed 107,869 115,000 121,186 153,083 2. Tonnage cover 40,000 35,000 32,500 20,000 3. Wells tested 44 44 44 44 4. Waste diverted (asphalt, concrete, etc.) 37,536 40,000 35,000 37,000 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Tons disposed per day per full-time equivalent (FTE) 43 44 47 56 2. Operating cost per ton $12.83 $12.08 $12.97 $10.91 3. In -place density per yard 1,300 1,400 1,200 1,300 4. Airspace used 200,000 210,000 247,500 250,000 260 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES SOLID WASTE LANDFILL 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Solid Waste Resources $ 1,314,936 $ 1,389,375 $ 1,572,193 $ 1,669,366 TOTAL RESOURCES $ 1,314,936 $ 1,389,375 $ 1,572,193 $ 1,669,366 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 587,288 $ 621,619 $ 612,192 $ 654,850 Materials & Supplies 20,565 44,168 50,419 47,988 Maintenance & Repair 14,705 14,750 43,659 38,445 Insurance 11,316 13,222 13,224 14,114 Miscellaneous 1,433 1,300 1,630 1,300 Operations 679,629 685,516 842,978 912,669 Fixed Assets - 8,800 8,091 - TOTAL EXPENDITURES $ 1,314,936 $ 1,389,375 $ 1,572,193 $ 1,669,366 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 4.00 4.00 4.00 4.50 Office/Clerical - - - - Technical/Paraprofessional 5.00 5.00 5.00 5.00 Professional - - - - Management/Supervision 1.00 1.00 1.00 1.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 10.00 10.00 10.00 10.50 MAJOR BUDGET CHANGES The 2003-04 budget reflects the transfer of .50 FTE from Residential Collection. * Estimate as of May, 2003 261 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES SOLID WASTE RECYCLING PROGRAM DESCRIPTION The Recycling Division is responsible for the collection and transportation to market of recyclable materials, for managing recycling contracts, and for promoting recycling programs through public outreach and education for the city. Funding for this division includes continuation of the drop-off collection sites, recycling education, the City's internal recycling program, and building new commercial and multi -family recycling programs. MAJOR DIVISION GOALS 1. Support the goals and principles in the Solid Waste Master Plan that emphasize environmentally and economically sustainable practices leading ultimately to less landfilled material. 2. Maximize participation in residential recycling programs. 3. Establish new recycling programs that target the commercial waste stream. 4. Engage in research and development of new programs that further reduce the amount of landfilled waste. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Increase public awareness and participation in single-family residential curbside recycling program. 2. Support multi -family and business recycling through convenient neighborhood drop-off facilities. 3. Reduce improper disposal of household hazardous waste through education and collection events. 4. Establish effective commercial and multi -family recycling programs. 5. Enhance City of Denton internal recycling program with greater accessibility and employee education. 6. Promote waste minimization activities through effective public communication programs. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Recyclables collected from drop-off facilities (tons) 1,680 1,848 1,848 1,800 2. Commercial recyclables collected (tons) 1,800 1,980 1,980 2,500 3. Recyclables collected from City of Denton internal program (tons) 18 18.9 18.9 20 4. Public relations and education projects 25 28 28 30 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Drop-off and internal recycling cost per ton $26 $30 $30 $30 2. Businesses participating in recycling 18 23 25 50 3. Recyclable materials collected (tons) N/A 5,200 4,600 4,800 4. Curbside set -out rate N/A 25% 40% 45% 262 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES SOLID WASTE RECYCLING 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Solid Waste Resources $ 388,400 $ 630,549 $ 689,467 $ 820,618 TOTAL RESOURCES $ 388,400 $ 630,549 $ 689,467 $ 820,618 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Operations $ 186,424 $ 234,679 $ 219,276 $ 301,881 Materials & Supplies 12,432 11,750 6,879 13,588 Maintenance & Repair 8,595 6,750 3,629 9,918 Insurance 3,816 8,784 8,100 14,358 Miscellaneous 404 550 551 700 Operations 176,729 368,036 451,032 480,173 Fixed Assets - - - - TOTAL EXPENDITURES $ 388,400 $ 630,549 $ 689,467 $ 820,618 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 2.00 2.00 2.00 3.00 Office/Clerical - - - - Technical/Paraprofessional 1.00 1.00 1.00 1.00 Professional - - - - Management/Supervision 1.00 1.00 1.00 1.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 4.00 4.00 4.00 5.00 MAJOR BUDGET CHANGES The 2003-04 budget reflects the transfer of 1 FTE from Customer Relations. * Estimate as of May, 2003 263 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES SOLID WASTE CUSTOMER RELATIONS PROGRAM DESCRIPTION The Solid Waste Customer Relations Division is the liaison between the customer and our Residential Collections, Commercial Collections, Disposal, and Recycling Divisions. MAJOR DIVISION GOALS 1. Promote a positive perception of City government and of the department through the efficient and professional handling of customer requests for services and information. 2. Communicate accurate information regarding departmental programs and activities. 3. Provide effective support and supervision to divisional personnel in order to enhance the delivery of service to the public. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Handle all customer requests within 48 hours. 2. Process all correspondence within 48 hours of receipt. 3. Conduct all special projects and studies within established deadlines. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Calls received 18,250 20,101 20,508 22,106 2. Work orders processed 14,923 15,823 16,505 18,230 3. Commercial service agreements 695 808 860 950 PRODUCTIVITY MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Calls processed per full-time equivalent (FTE) 2,433 2,680 2,734 2,947 2. Work orders processed per FTE 1,989 2,110 2,200 2,430 3. Commercial service agreements per FTE 93 108 114 126 264 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES SOLID WASTE CUSTOMER RELATIONS 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Solid Waste Resources $ 287,608 $ 436,802 $ 310,688 $ 256,371 TOTAL RESOURCES $ 287,608 $ 436,802 $ 310,688 $ 256,371 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Operations $ 258,359 $ 379,650 $ 268,309 $ 233,069 Materials & Supplies 5,886 17,572 3,560 10,200 Maintenance & Repair 808 2,880 2,864 600 Insurance 2,486 3,403 3,412 1,457 Miscellaneous 833 1,040 843 900 Operations 19,236 32,257 31,700 10,145 Fixed Assets - - - - TOTAL EXPENDITURES $ 287,608 $ 436,802 $ 310,688 $ 256,371 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 1.00 1.00 1.00 - Technical/Paraprofessional 5.00 5.00 5.00 4.50 Professional - - - - Management/Supervision 1.00 1.00 1.00 - Temporary/Seasonal 0.50 0.50 0.50 0.50 TOTAL PERSONNEL 7.50 7.50 7.50 5.00 MAJOR BUDGET CHANGES The 2003-04 budget reflects the transfer of 1.50 FTE to Commercial Collections and 1 FTE to Recycling. * Estimate as of May, 2003 265 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES SOLID WASTE MISCELLANEOUS 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Solid Waste Resources $ 4,175,548 $ 4,682,007 $ 4,607,767 $5,040,064 TOTAL RESOURCES $ 4,175,548 $ 4,682,007 $ 4,607,767 $ 5,040,064 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Debt Service $ 1,728,060 $ 2,261,930 $ 2,261,930 $ 2,537,407 Administrative Transfer to General Fund 574,001 680,437 680,437 694,448 Franchise Fee 401,485 441,981 443,509 522,288 Landfill Closure 175,000 100,000 175,000 175,000 Reimbursement Electric - - - - Transfer to Electric Fund 82,084 - - - Transfer to Technology Services Fund 213,028 196,810 196,810 295,387 Transfer to Water Fund - 154,464 154,464 - Transfer to Utilities Administration (Water Fund) 162,235 185,793 185,793 203,522 Transfer to Public Information (General Fund) 100,000 - - - Transfer to Customer Service (Water Fund) 216,931 328,339 328,339 403,510 Transfer to Safety & Training (Water Fund) 36,004 32,540 32,540 71,502 Transfer for Capital Projects 81,055 Transfer for Fiber (Electric Fund) 31,938 - - - Transfer to Materials Management 117,358 - - - Maintenance & Repair - 6,000 6,000 10,000 Operations 55,000 90,344 130,945 120,000 Miscellaneous 10,000 12,000 12,000 7,000 TOTAL EXPEDITURES $ 3,984,179 $ 4,490,638 $ 4,607,767 $ 5,040,064 * Estimate as of May, 2003 266 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES SOLID WASTE FUND PRINCIPAL & INTEREST REQUIREMENTS AS OF OCTOBER 1, 2003 YEAR PRINCIPAL INTEREST TOTAL 2003-04 $ 1,796,134 $ 667,213 $ 2,463,347 2004-05 1,623,992 515,835 2,139,827 2005-06 1,767,682 439,361 2,207,043 2006-07 1,235,616 373,715 1,609,331 2007-08 876,560 328,820 1,205,380 2008-09 706,239 293,776 1,000,015 2009-10 734,978 259,609 994,587 2010-11 600,370 228,153 828,523 2011-12 632,595 199,563 832,158 2012-13 638,995 169,491 808,486 2013-14 548,355 140,586 688,941 2014-15 506,785 114,084 620,869 2015-16 342,060 92,587 434,647 2016-17 250,000 77,639 327,639 2017-18 265,000 64,476 329,476 2018-19 275,000 50,479 325,479 2019-20 285,000 35,831 320,831 2020-21 295,000 20,606 315,606 2021-22 245,000 6,431 251,431 $ 13,625,361 $ 4,078,255 $ 17,703,616 267 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES SOLID WASTE FUND PRINCIPAL & INTEREST REQUIREMENTS BY ISSUE 2003-04 Issue Issue Date Final Maturity Interest Rate 1985 General Obligation Refunding 11-01-85 02-15-2004 7.70 to 8.00 1995 Certificates of Obligation 02-07-95 02-15-2015 5.25 to 8.25 1996 Certificates of Obligation 05-01-96 02-15-2010 5.00 to 7.00 1999 Certificates of Obligation 03-15-99 02-15-2004 5.10 1999A General Obligation Refunding 04-01-99 02-15-2016 3.20 to 5.00 2001 Certificates of Obligation 05-02-00 02-15-2020 5.25 to 6.125 2002 Certificates of Obligation 03-21-02 02-15-2022 4.50 to 5.25 2003 General Obligation 03-14-03 02-15-2014 3.00 to 4.00 2003 Certificates of Obligation 03-14-03 02-15-2013 2.10 to 5.07 Note: Solid Waste Fund bond issue is part of General Debt Service Fund. 268 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES SOLID WASTE FUND PRINCIPAL & INTEREST REQUIREMENTS BY ISSUE 2003-04 Original Amount Principal & Interest Requirements for 2003-04 Amount of Outstanding Issue 10/1 /2003 Principal Interest Total $ 1,660,871 $ 10,713 $ 10,713 $ 43,187 $ 53,900 2,000,000 1,530,000 85,000 84,906 169,906 5,000,000 1,184,972 154,144 60,598 214,742 1,008,727 227,452 227,452 5,800 233,252 1,481,220 1,333,520 46,420 59,387 105,807 3,845,000 2,820,000 570,000 121,700 691,700 4,545,000 4,269,000 380,000 195,043 575,043 498,694 498,694 87,405 22,229 109,634 1,755,000 1,755,000 235,000 74,363 309,363 TOTAL $ 1,796,134 $ 667,213 $ 2,463,347 SLID WASTE LANDFILL as of Sept. 30, 2002 Reserve for Landfill Closure & Post -Closure Care TOTAL $ 2,888,350 269 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES $2,500, $2,000, $1,500, $1,000, $500, SOLID WASTE FUND PRINCIPAL/INTEREST DEBT REQUIREMENTS '03 '04 '05 '06 '07 '08 '09 ' 10 ' 11 ' 12 ' 13 ' 14 ' 15 ' 16 ' 17 ' 18 ' 19 '20 '21 PRINCIPAL M INTEREST Note: Solid Waste Fund bond issue is part of the General Debt Service Fund. 270 "Dedicated to Quality Service" Arts, Antiques & Autos CITY OF DENTON TECHNOLOGY SERVICES FUND Assistant City Manager Director Of Management & Public Information Services Technology Services Reprographics Administration Telecommunications Applications Development Geographic Information Systems User Support Public Safety / Projects CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES TECHNOLOGY SERVICES FUND RESOURCE & EXPENDITURE SUMMARY 2003-04 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Transfer for Communication Services $ 430,982 $ 600,418 $ 600,418 $ - Transfer from General Fund 3,466,197 4,391,993 4,391,993 4,088,420 Transfer from CDBG - 81,150 81,150 56,905 Transfer from Electric Fund 496,727 402,293 402,293 542,463 Transfer from Water Fund 213,167 748,446 748,446 822,518 Transfer from Wastewater Fund 234,073 186,998 186,998 304,034 Transfer from Solid Waste Fund 213,028 196,810 196,810 295,387 Transfer from Fleet Services Fund 62,671 128,432 128,432 161,236 Transfer from Materials Management Fund 100,468 213,916 213,916 175,616 Transfer from Risk Management Fund 26,245 48,776 48,776 - Transfer from Municipal Court Tech Fund 110,838 100,000 100,000 100,000 Revenue from Copier Service 150,566 235,000 235,000 196,000 Interest Income 8,754 8,754 8,754 8,754 TOTAL REVENUES $ 5,513,716 $ 7,342,986 $ 7,342,986 $ 6,751,333 Use of Reserves 127,449 48,262 48,262 55,594 TOTAL RESOURCES $ 5,641,165 $ 7,391,248 $ 7,391,248 $ 6,806,927 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Administration $ 979,527 $ 1,196,437 $ 1,196,437 $ 1,310,716 Telecommunications 598,593 931,490 931,490 1,020,483 Geographic Information System 259,403 359,913 359,913 386,612 Applications Development 749,175 1,248,305 1,248,305 1,070,179 User Support 1,467,762 1,660,666 1,660,666 1,457,290 Public Safety/Projects 6,248 817,958 817,958 650,960 Reprographics 922,949 1,058,416 1,058,416 910,687 Wide -Area Networking 657,508 118,063 118,063 - TOTAL EXPENDITURES $ 5,641,165 $ 7,391,248 $ 7,391,248 $ 6,806,927 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Administration 5.00 5.00 5.00 5.00 Telecommunications 3.00 4.00 4.00 4.00 Geographic Information System 3.00 4.00 4.00 4.00 Applications Development 6.00 5.00 5.00 6.00 User Support 7.00 6.00 6.00 6.00 Public Safety/Projects - 1.00 1.00 - Reprographics 8.75 8.75 8.75 8.75 Wide -Area Networking 2.00 - - - TOTAL PERSONNEL 34.75 33.75 33.75 33.75 * Estimate as of May, 2003 271 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES TECHNOLOGY SERVICES FUND RESOURCES & EXPENDITURES Transfer from Wastewater Fund 4.5% Transfer from Water Fund 12.1% Transfer from Electric Fund 8.0% Transfer from CDBG 0.8% Transfer from General Fund 60.1 Insurar 0.3% Maintenance & Repairs 17.3% Materials & Supplie! 5.8% RESOURCES $6,806,927 Transfer from Solid Waste Fund 4.3% EXPENDITURES $6,806,927 Operations Transfer from Fleet Services Fund 2.4% 0.8% Transfer from Materials Management Fund 2.6% Transfer from Municipal Court Tech Fund 1.4% Revenue from Copier Service 2.9% Interest Income 0.1 % Debt Payment 8.0% rvices 35.8% 272 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES TECHNOLOGY SERVICES FUND EXPENDITURES BY CLASSIFICATION 2003-04 EXPENDITURE SUMMARY 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Personal Services $ 2,127,822 $ 2,397,599 $ 2,397,599 $ 2,439,313 Materials &Supplies 414,502 426,397 425,017 391,293 Maintenance & Repairs 752,540 975,221 938,970 1,177,348 Insurance 10,200 12,104 12,104 16,692 Operations 1,778,108 2,788,708 2,833,339 2,235,011 Debt Payment 133,006 451,976 451,976 547,270 Transfers 372,901 322,243 322,243 - Fixed Assets 52,086 17,000 10,000 - TOTAL EXPENDITURES $ 5,641,165 $ 7,391,248 $ 7,391,248 $ 6,806,927 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 1.00 1.00 1.00 1.00 Technical/Paraprofessional 17.75 17.75 17.75 17.75 Professional 9.00 7.00 7.00 8.00 Management/Supervision 7.00 8.00 8.00 7.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 34.75 33.75 33.75 33.75 * Estimate as of May, 2003 273 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES TECHNOLOGY SERVICES - ADMINISTRATION PROGRAM DESCRIPTION The Technology Services Administration Division provides leadership, vision, and technical direction to the other Technology Services divisions as well as other City departments. Technology Services includes the following divisions: Administration, Telecommunications, Applications Development, Geographic Information System (GIS), User Support, and Public Safety/Projects. The Technology Services group is responsible for all system implementations, network and application security, and the tactical and strategic planning for technology solutions and services to support City of Denton functions and services delivered to the citizenry. MAJOR DIVISION GOALS 1. Ease access to information. 2. Integrate and support department visions through technology and process improvements. 3. Provide technology leadership to the Denton community. 4. Develop our staff and core teams. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Provide effective support to divisional personnel in order to enhance the delivery of service to our customers. 2. Support division objectives for operational divisions of Technology Services. 3. Continue implementation of Long -Range Technology Plan II. 4. Increase development of staff by cross training on system applications. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Requests completed within the established time frame 98% 98% 98% 98% 2. On -call support and operations per day (hours) 24 24 24 24 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Special projects completed within specified time frames 97% 98% 98% 98% 2. Departmental strategic planning objectives completed within target date 98% 99% 98% 99% 3. Requests for information responded to within time frame requested 98% 100% 98% 100% 274 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES TECHNOLOGY SERVICES - ADMINISTRATION RESOURCES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Transfer from General Fund $ 644,271 $ 690,770 $ 690,770 $ 333,665 Transfer from CDBG - 13,905 13,905 10,748 Transfer from Electric Fund 39,585 67,308 67,308 210,012 Transfer from Water Fund 18,105 58,959 58,959 241,755 Transfer from Wastewater Fund 24,348 43,268 43,268 145,338 Transfer from Solid Waste Fund 26,040 29,394 29,394 108,153 Transfer from Fleet Services Fund 11,167 16,595 16,595 70,002 Transfer from Materials Management Fund 7,454 66,218 66,218 62,912 Transfer from Risk Management Fund 3,349 11,674 11,674 - Transfer from Municipal Court Tech Fund 110,838 100,000 100,000 100,000 TOTAL REVENUES $ 885,157 $ 1,098,091 $ 1,098,091 $ 1,282,585 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 372,663 $ 450,016 $ 450,016 $ 465,439 Materials & Supplies 18,387 20,850 16,650 20,850 Maintenance & Repairs 912 - - - Insurance 4,140 7,508 7,508 12,656 Miscellaneous - - - - Operations 140,957 127,116 131,316 424,250 Debt Service 69,567 388,000 388,000 387,521 Transfers 372,901 202,947 202,947 - Fixed Assets - - - - TOTAL EXPENDITURES $ 979,527 $ 1,196,437 $ 1,196,437 $ 1,310,716 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical 1.00 1.00 1.00 1.00 Technical/Paraprofessional 1.00 1.00 1.00 1.00 Professional - - - - Management/Supervision 3.00 3.00 3.00 3.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 5.00 5.00 5.00 5.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 275 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES TECHNOLOGY SERVICES - TELECOMMUNICATIONS PROGRAM DESCRIPTION The Telecommunications Division provides services for legacy mainframe operation; network connectivity for phone and data networks; renovation of buildings for connection to City's infrastructure; and telephone, voice mail, pager, and cell phone services to City departments as well as network connectivity to the Internet. Services include adds, moves, changes, and repairs made to phone switches along with technical assistance in re-routing phone and data drops during renovation of City offices and buildings. Services provided include internal system management, process consulting, and project management. The centralization of staff and resources provides a means to balance peak needs throughout the organization at minimal cost. MAJOR DIVISION GOALS 1. Maintain reliability and integrity of phones and voice mail systems, including pagers and cell phones. 2. Review telecommunication technologies and smoothly integrate them into existing infrastructure. 3. Maintain the network's communications infrastructure to ensure readily available connectivity. 4. Provide network connections where and when they are needed. 5. Provide leadership during renovation of buildings ensuring connectivity to City's infrastructure. 6. Reduce costs and streamline phone operations. 7. Develop our people and core teams. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Replace older technology with newer and faster technology with the aim of improving connectivity and throughput. 2. Provide shorter, faster, and more efficient data connectivity across the enterprise. 3. Implement a more robust/multi-path Internet connection. 4. Develop a long-range phone plan. 5. Implement enterprise wiring projects providing improved connectivity to City's phone and data networks. 6. Provide project management for network and phone connectivity for renovations of American Legion Building, Civic Center Complex, Service Center, and Airport Terminal Building. 7. Provide the City of Denton with consolidated, integrated call distribution solution for Customer Service and Solid Waste Relations. 8. Complete 98% of requests within the time needed to meet City's goals. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Divisions served 52 74 74 74 2. On -call support and operations per day (hours) 24 24 24 24 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Network uptime 99% 99% 99% 99% 2. Internet uptime 99% 99% 99% 99% 3. Network switches maintained 54 54 70 85 4. Wiring connections maintained 2,510 2,650 3,350 3,400 5. Pagers and cell phones maintained 875 927 1,100 1,150 6. Service requests 1,720 1,950 2,350 2,425 7. Mission critical systems uptime 98% 98% 98% 98% 276 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES TECHNOLOGY SERVICES - TELECOMMUNICATIONS 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Transfer for Communication Services $ 430,982 $ 600,418 $ 600,418 $ - Transfer from General Fund 100,089 240,932 240,932 663,044 Transfer from CDBG - 7,403 7,403 11,642 Transfer from Electric Fund - 21,101 21,101 101,226 Transfer from Water Fund 7,211 26,818 26,818 102,721 Transfer from Wastewater Fund 7,919 5,269 5,269 43,022 Transfer from Solid Waste Fund 11,178 10,504 10,504 49,668 Transfer from Fleet Services Fund 5,863 6,967 6,967 14,595 Transfer from Materials Management Fund 36,533 17,672 17,672 20,676 Transfer from Risk Management Fund 775 4,094 4,094 - TOTAL RESOURCES $ 600,550 $ 941,178 $ 941,178 $ 1,006,594 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 185,512 $ 274,780 $ 274,780 $ 272,002 Materials & Supplies 14,233 4,550 20,000 12,000 Maintenance & Repairs 65,064 101,797 90,000 246,166 Insurance - - - - Miscellaneous - - - - Operations 333,784 357,091 353,438 428,566 Debt Payment - 63,976 63,976 61,749 Transfers - 119,296 119,296 - Fixed Assets - 10,000 10,000 - TOTAL EXPENDITURES $ 598,593 $ 931,490 $ 931,490 $ 1,020,483 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical - - - - Technical/Paraprofessional 2.00 3.00 3.00 3.00 Professional - - - - Management/Supervision 1.00 1.00 1.00 1.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 3.00 4.00 4.00 4.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 277 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES TECHNOLOGY SERVICES - GEOGRAPHIC INFORMATION SYSTEM PROGRAM DESCRIPTION The Geographic Information System (GIS) Division provides geographic information and geographic data management services to City departments. Specific services include software and data needs analysis, software support, custom GIS application development, data analysis and conversion, map production, interactive -map Web pages, and geographic database management. MAJOR DIVISION GOALS 1. Provide effective geographic information solutions to streamline City processes. 2. Improve the access to, and use of, geographic information throughout the organization. 3. Ensure reliability and availability of critical geographic data. 4. Provide technical support and training opportunities for GIS users. 5. Provide interactive -map Web pages to internal departments and citizens of the city of Denton. 6. Develop our people and team efficiencies. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Implement major software upgrades (Arclnfo 8.3, ArcSDE 8.31, ArcIMS 4.2). 2. Develop citywide transactional geographic database. 3. Provide training opportunities for GIS users. 4. Complete projects in keeping with the agreed -upon timeline. 5. Increase development of staff by cross training on system applications. 6. Provide interactive maps for Internet and intranet. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Divisions served 30 45 45 45 2. Data layers managed 5 90 60 90 3. Data layers maintained N/A 6 6 6 PRODUCTIVITY MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Requests processed in timely manner 98% 98% 98% 98% 2. Project implementations in timely manner 98% 98% 98% 98% 3. Geographic database uptime N/A 95% 95% 95% 4. GIS Web uptime N/A 95% 95% 95% 278 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES TECHNOLOGY SERVICES - GEOGRAPHIC INFORMATION SYSTEM 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Transfer from General Fund $ 137,525 $ 280,393 $ 280,393 $ 333,681 Transfer from CDBG - 3,164 3,164 4,504 Transfer from Electric Fund 33,973 520 520 8,900 Transfer from Water Fund 33,974 63,657 63,657 20,696 Transfer from Wastewater Fund 33,974 12,671 12,671 10,987 Transfer from Solid Waste Fund 20,219 16,588 16,588 7,844 Transfer from Fleet Services Fund - 520 520 - Transfer from Materials Management Fund - - - - Transfer from Risk Management Fund - 504 504 - TOTAL RESOURCES $ 259,665 $ 378,017 $ 378,017 $ 386,612 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 198,235 $ 282,173 $ 282,173 $ 296,816 Materials & Supplies 10 - - - Maintenance & Repairs 40,605 61,500 70,500 80,100 Insurance - - - - Miscellaneous - - - - Operations 20,553 16,240 7,240 9,696 Fixed Assets - - - - TOTAL EXPENDITURES $ 259,403 $ 359,913 $ 359,913 $ 386,612 PERSONNEL Full Time Equivalents (FTE) 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Service/Maintenance - - - - Office/Clerical - - - - Technical/Paraprofessional 2.00 3.00 3.00 3.00 Professional - - - - Management/Supervision 1.00 1.00 1.00 1.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 3.00 4.00 4.00 4.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 279 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES TECHNOLOGY SERVICES - APPLICATIONS DEVELOPMENT PROGRAM DESCRIPTION The Applications Development Division is an internal service provider, specializing in delivering computer applications and data management services to City departments. Specific services include process consulting, software solutions implementation, technology project management, custom application development and support, database design and creation, data conversions, and database management. MAJOR DIVISION GOALS 1. Provide effective solutions to streamline City processes through technology. 2. Improve the access to, and use of, information resources throughout the organization. 3. Ensure reliability and availability of critical information resources. 4. Provide project management for technology implementations. 5. Develop our people and team efficiencies. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Implement new systems (Active Directory, Citrix XP, Remote Applications Delivery, Identity Vault). 2. Improve system performance and availability. 3. Develop enterprise data management solution. 4. Complete projects in keeping with the agreed -upon timelines. 5. Increase development of staff by cross training on system applications. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Divisions served 52 74 74 74 2. On -call support (hours) 24 24 24 24 3. Projects completed on time 95% 98% 95% 98% PRODUCTIVITY MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Requests processed in timely manner 98% 98% 95% 98% 2. Enterprise open data resources 8 14 14 14 3. System user sessions per day 250 375 375 400 4. Mission critical systems uptime 98% 99.7% 99.7% 99.7% 280 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES TECHNOLOGY SERVICES - APPLICATIONS DEVELOPMENT 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Transfer from General Fund $ 404,508 $ 536,079 $ 536,079 $ 588,319 Transfer from CDBG - 11,145 11,145 10,545 Transfer from Electric Fund 153,356 150,297 150,297 77,407 Transfer from Water Fund 53,532 269,386 269,386 191,394 Transfer from Wastewater Fund 57,554 80,447 80,447 52,821 Transfer from Solid Waste Fund 43,816 66,855 66,855 47,494 Transfer from Fleet Services Fund 22,082 72,859 72,859 57,990 Transfer from Materials Management Fund 14,348 73,360 73,360 35,259 Transfer from Risk Management Fund 2,422 11,171 11,171 - TOTAL RESOURCES $ 751,618 $ 1,271,599 $ 1,271,599 $ 1,061,229 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 341,718 $ 332,453 $ 332,453 $ 453,608 Materials & Supplies 10 - - - Maintenance & Repair 254,117 280,571 340,000 380,275 Insurance - - - - Miscellaneous - - - - Operations 153,330 635,281 575,852 236,296 Transfer - - Fixed Assets - - - TOTAL EXPENDITURES $ 749,175 $ 1,248,305 $ 1,248,305 $ 1,070,179 PERSONNEL Full Time Equivalents (FTE) 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Service/Maintenance - - - - Office/Clerical - - - - Technical/Paraprofessional - - - - Professional 6.00 5.00 5.00 6.00 Management/Supervision - - - - Temporary/Seasonal - - - - TOTAL PERSONNEL 6.00 5.00 5.00 6.00 MAJOR BUDGET CHANGES The 2003-04 budget includes the transfer of 1 FTE from Public Safety/Projects. * Estimate as of May, 2003 281 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES TECHNOLOGY SERVICES - USER SUPPORT PROGRAM DESCRIPTION The User Support Division is an internal service provider, specializing in delivering technical services to City of Denton departments. Specific services include desktop, laptop, notebook, workstation, printer, scanner, modem, and hand-held computer installation, configuration, upgrade, and repair. Additionally, via the Call Center, one-on-one application assistance is offered and supplemented with computer -based, on-line training. The Call Center staff also provides comprehensive network support to include assistance in creating new user accounts and e-mail support. To complement this offering, the User Support staff is trained to assist the user in the selection of new equipment and off -the -shelf application software to meet their specific needs. MAJOR DIVISION GOALS 1. Provide effective Call Center and Help Desk support to all City departments. 2. Provide a timely response and rapid restoration of service to all City departments. 3. Provide access to computer -based, on-line application training to City departments. 4. Provide assistance in the selection and appropriate source of technology -related hardware and software applications, compatible with the City of Denton's network. 5. Maintain the Novell network's file servers to ensure minimum downtime. 6. Maintain data backup systems for Novell data integrity. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Provide Call Center/Help Desk services to City departments. 2. Develop Call Center staff's competency level on all system applications. 3. Continue the Novell server consolidation. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Operation per day (hours) 10 10 10 10 2. Call Center calls received 2,970 3,500 3,000 3,000 3. Requests completed within established time frame 85% 98% 90% 98% 4. Response to Call Center calls in less than four hours 85% 98% 90% 98% 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Requests processed in established time frame 85% 98% 90% 98% 2. Novell server uptime 99% 99% 99% 99% 282 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES TECHNOLOGY SERVICES - USER SUPPORT 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Transfer from General Fund $ 1,182,269 $ 1,172,037 $ 1,172,037 $ 1,017,891 Transfer from CDBG - 27,478 27,478 10,997 Transfer from Electric Fund 118,351 133,354 133,354 116,823 Transfer from Water Fund 41,906 173,829 173,829 145,194 Transfer from Wastewater Fund 52,555 34,019 34,019 45,476 Transfer from Solid Waste Fund 45,656 58,874 58,874 46,945 Transfer from Fleet Services Fund 9,639 25,893 25,893 16,036 Transfer from Materials Management Fund 15,915 46,292 46,292 32,474 Transfer from Risk Management Fund 9,592 12,466 12,466 - TOTAL REVENUES $ 1,475,883 $ 1,684,242 $ 1,684,242 $ 1,431,836 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 410,408 $ 398,180 $ 398,180 $ 404,791 Materials & Supplies 36,766 55,630 37,000 88,130 Maintenance & Repair 126,463 194,796 150,000 203,430 Insurance - - - - Miscellaneous - - - - Operations 900,373 1,012,060 1,075,486 760,939 Fixed Assets - - - - TOTAL EXPENDITURES $ 1,474,010 $ 1,660,666 $ 1,660,666 $ 1,457,290 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical - - - - Technical/Paraprofessional 5.00 4.00 4.00 4.00 Professional 2.00 1.00 1.00 1.00 Management/Supervision - 1.00 1.00 1.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 7.00 6.00 6.00 6.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 283 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES TECHNOLOGY SERVICES - PUBLIC SAFETY/PROJECTS PROGRAM DESCRIPTION The Public Safety/Projects Division is responsible for providing support services to both the Denton Police and Fire Departments. The Assistant to the Chief of Police for Information Technology reports directly to the Chief and is a member of the Police Administration Division of the Denton Police Department. This position works in concert with Technology Services and has management authority over the Public Safety Technology portion of the Technology Services budget. Specific services include, but are not limited to, counsel and direction on technological purchases, project management of technology implementations, research and development of technology -related issues, contract negotiations and management, and procurement of technology as it pertains to the Police and Fire Departments. MAJOR DIVISION GOALS 1. Provide effective solutions that enhance public safety service delivery to the citizens of Denton. 2. Improve the access to and reporting of data gathered by Public Safety that will facilitate the public safety function. 3. Develop a means to access pertinent data by citizens via Internet solutions. 4. Complete projects within time line and budget constraints. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Continue to define CAMStat (Consultation, Adaptation, Mobilization philosophy with computer technology) by developing the statistical access to be more user friendly and thereby becoming a greater facilitator of service delivery. 2. Continue to develop wireless applications to enhance public safety data communications. 3. Focus on interagency interoperability issues specific to communications. 4. Seek opportunities to develop partnerships with other agencies on issues regarding technology. 5. Continue to develop the partnership between Technology Services and Public Safety. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Projects completed on time N/A 98% 98% 98% 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Requests processed in established time frame N/A 98% 98% 98% 2. Requests for information responded to within time frame requested N/A 100% 100% 100% 3. Special projects completed within specified time frames N/A 99% 99% 99% 284 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES TECHNOLOGY SERVICES - PUBLIC SAFETY / PROJECTS 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Transfer from General Fund $ - $ 817,166 $ 817,166 $ 650,960 Transfer from CDBG - 886 886 - Transfer from Electric Fund - 1,004 1,004 - Transfer from Water Fund - 1,011 1,011 - Transfer from Wastewater Fund - 40 40 - Transfer from Solid Waste Fund - 923 923 - Transfer from Fleet Services Fund - 898 898 - Transfer from Materials Management Fund - 381 381 - Transfer from Risk Management Fund - 660 660 - TOTAL RESOURCES $ - $ 822,969 $ 822,969 $ 650,960 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ - $ 78,702 $ 78,702 $ - Materials & Supplies - 10,000 9,000 6,000 Maintenance & Repair - 178,600 198,656 228,983 Insurance - - - - Miscellaneous - - - - Operations - 543,656 531,600 317,977 Debt Service - - - 98,000 Fixed Assets - 7,000 - - TOTAL EXPENDITURES $ - $ 817,958 $ 817,958 $ 650,960 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical - - - - Technical/Paraprofessional - - - - Professional - - - - Management/Supervision - 1.00 1.00 - Temporary/Seasonal - - - - TOTAL PERSONNEL - 1.00 1.00 - MAJOR BUDGET CHANGES The 2003-04 budget reflects the transfer of 1 FTE to Applications Development. * Estimate as of May, 2003 285 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES MANAGEMENT & PUBLIC INFORMATION SERVICES REPROGRAPHICS PROGRAM DESCRIPTION The Reprographics Division is made up of a full print shop to provide digital printing, copying, and bindery work; graphic design, layout, desktop publishing, and poster/banner printing; Web development and maintenance; scanning; and the administration of the walk-up copiers for City offices. Switchboard operation is also the responsibility of Reprographics. The centralization of staff and resources provides a means to balance peak needs throughout the organization at minimal cost, with a fast turnaround and a high level of confidentiality. MAJOR DIVISION GOALS 1. Provide quality, cost-effective, and timely graphic design, printing, and finishing services to City departments. 2. Provide quality customer service to internal and external customers. 3. Provide effective Web site development and maintenance. 4. Provide efficient interoffice mail distribution and switchboard services. 5. Provide effective administration of copiers for City offices. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Provide 65 hours per week of Reprographics services to the City of Denton. 2. Increase customer base through various marketing efforts. 3. Improve customer service by conducting user surveys and implementing changes as needed. 4. Provide cost-effective, in-house printing and finishing, graphic design, and Web development services to the City of Denton. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Reprographics requests completed 3,200 3,700 4,560 4,500 2. Web requests completed N/A 3,000 3,000 3,000 3. Switchboard calls handled 75,000 65,000 48,000 50,000 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Requests completed within time required 98% 98% 98% 98% 2. Printing equipment uptime 98% 98% 93% 98% 3. User response card returned with excellent rating N/A 98% 98% 98% 4. Web site user sessions 500,000 700,000 700,000 700,000 286 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES MANAGEMENT & PUBLIC INFORMATION SERVICES REPROGRAPHICS RESOURCES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Transfer from General Fund $ 591,892 $ 573,314 $ 573,314 $ 500,860 Transfer from CDBG - 16,012 16,012 8,469 Transfer from Electric Fund 79,155 17,608 17,608 28,095 Transfer from Water Fund 29,002 143,380 143,380 120,758 Transfer from Wastewater Fund 18,407 7,837 7,837 6,390 Transfer from Solid Waste Fund 31,902 9,339 9,339 35,283 Transfer from Fleet Services Fund 1,697 2,680 2,680 2,613 Transfer from Materials Management Fund 14,062 7,395 7,395 24,295 Transfer from Risk Management Fund 5,008 7,487 7,487 - Revenue from Copier Service 150,566 235,000 235,000 196,000 TOTAL REVENUES $ 921,691 $ 1,020,052 $ 1,020,052 $ 922,763 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 482,425 $ 581,295 $ 581,295 $ 546,657 Materials & Supplies 301,023 328,367 328,367 264,313 Maintenance & Repairs 90,559 79,814 79,814 38,394 Insurance 6,060 4,596 4,596 4,036 Miscellaneous - - - - Operations 42,882 64,344 64,344 57,287 Fixed Assets - - - - TOTAL EXPENDITURES $ 922,949 $ 1,058,416 $ 1,058,416 $ 910,687 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical - - - - Technical/Paraprofessional 6.75 6.75 6.75 6.75 Professional 1.00 1.00 1.00 1.00 Management/Supervision 1.00 1.00 1.00 1.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 8.75 8.75 8.75 8.75 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 287 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES TECHNOLOGY SERVICES - WIDE -AREA NETWORKING 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Transfer from General Fund $ 405,643 $ 81,302 $ 81,302 $ - Transfer from CDBG - 1,157 1,157 - Transfer from Electric Fund 72,307 11,101 11,101 - Transfer from Water Fund 29,437 11,406 11,406 - Transfer from Wastewater Fund 39,316 3,447 3,447 - Transfer from Solid Waste Fund 34,217 4,333 4,333 - Transfer from Fleet Services Fund 12,223 2,020 2,020 - Transfer from Materials Management Fund 12,156 2,598 2,598 - Transfer from Risk Management Fund 5,099 720 720 - TOTAL RESOURCES $ 610,398 $ 118,084 $ 118,084 $ - 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 136,861 $ - $ - $ - Materials & Supplies 44,073 7,000 14,000 - Maintenance & Repair 174,820 78,143 10,000 - Insurance - - - - Miscellaneous - - - - Operations 186,229 32,920 94,063 - Debt Service 63,439 - - - Fixed Assets 52,086 - - - TOTAL EXPENDITURES $ 657,508 $ 118,063 $ 118,063 $ - PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - - - - Office/Clerical - - - - Technical/Paraprofessional 1.00 - - - Professional - - - - Management/Supervision 1.00 - - - Temporary/Seasonal - - - - TOTAL PERSONNEL 2.00 - - - MAJOR BUDGET CHANGES This division has been eliminated for the 2003-04 budget year. * Estimate as of May, 2003 288 "Dedicated to Quality Service" IM I Fuego y Alma CITY OF DENTON MATERIALS MANAGEMENT FUND Assistant City Manager Management & Budget Materials Management CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PROGRAM DESCRIPTION FISCAL & MUNICIPAL SERVICES MATERIALS MANAGEMENT The Materials Management Division is composed of two sections: 1) Purchasing manages the acquisition of supplies and services; 2) the Warehouse is responsible for storage and disposal of applicable materials and supplies. Our mission is to provide goods and services to the maximum value obtainable, to efficiently and accurately perform warehousing and inventory control, to direct resource -recovery efforts to the best of our ability, and to offer contract administration services. MAJOR DIVISION GOALS 1. Develop and maintain a level of performance considered excellent by those we serve as customers while maintaining a high degree of efficiency and economy. 2. Provide the City of Denton user departments with needed materials and services in a timely manner. 3. Develop and maintain a positive, productive, value-added working relationship with all user departments. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Continue implementation of JD Edwards Financial software. 2. Train City personnel in procurement procedures, applicable laws, and JDE software. 3. Expand Vendor Commodity files to indicate commodity code listings, Woman- and Minority - Owned Business Enterprises (MWBE) distinction, and Historically Underutilized Business (HUB) designed suppliers. 4. Continue to improve warehouse security, accuracy, and service. 5. Implement e-commerce (Internet auction of surplus equipment). 6. Expand implementation of Procurement "P" Card process to include travel and entertainment. 7. Update Procurement Policy and Procedures Manual. WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Formal bids prepared 156 225 230 210 2. Purchase orders issued 6,767 8,000 6,500 6,500 3. Impound/surplus auctions/ dollar value 5/$467,388 9/$360,000 7/$400,000 7/$400,000 4. Stock requisitions filled per employee 1,967 3,000 2,000 2,300 5. Central receiving transfers 6,285 9,600 8,900 8,600 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. National Purchasing Institute Award for Excellence in Procurement (AEP) YES YES YES YES 2. Purchase orders processed in 3 days 72% 87% 80% 80% 3. Formal bids processed in 45 days 88% 90% 88% 90% 4. Warehouse stock on -hand availability 80% 95% 90% 90% 5. Location served by courier 49 60 60 40 289 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FISCAL & MUNICIPAL SERVICES MATERIALS MANAGEMENT 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Sale of Scrap $ 18,480 $ - $ - $ 10,500 Rental of Property - - 1,380 2,730 Outside Sales - - - 20,000 Warehouse Sales 5,648,158 9,282,950 9,282,950 10,114,830 TOTAL REVENUES $ 5,666,638 $ 9,282,950 $ 9,284,330 $ 10,148,060 Use of Reserves 266,410 148,905 86,069 84,856 TOTAL RESOURCES $ 5,933,048 $ 9,431,855 $ 9,370,399 $ 10,232,916 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 695,028 $ 905,590 $ 766,461 $ 842,248 Materials & Supplies 25,278 33,100 25,764 28,264 Inventory Cost 4,964,916 8,215,000 8,215,000 9,015,000 Maintenance & Repair 8,865 18,850 21,182 18,130 Insurance 7,128 7,142 6,366 9,119 Miscellaneous 394 400 800 900 Operations 96,542 132,264 118,071 102,020 Debt Service - - - 48,679 Transfers 106,201 111,509 212,755 168,556 Fixed Assets 28,696 8,000 4,000 - TOTAL EXPENDITURES 5,933,048 9,431,855 9,370,399 10,232,916 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 5.00 5.00 5.00 5.00 Office/Clerical 2.00 2.00 2.00 2.00 Technical/Paraprofessional 1.00 2.00 2.00 2.00 Professional 3.00 4.00 4.00 4.00 Management/Supervision 2.00 2.00 2.00 2.00 Temporary/Seasonal - - - - TOTAL PERSONNEL 13.00 15.00 15.00 15.00 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 290 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES MATERIALS MANAGEMENT FUND RESOURCES & EXPENDITURES Warehouse Sales 98. Inventory Cost 88.1 RESOURCES $10,232, 916 EXPENDITURES $10,232, 916 Jse of Reserves 0.8% Outside Sales 0.2% Sale of Scrap 0.1 % Maintenance & Repair 0.2% In surance 0.1 % Dperations 1.0% Transfers 0.5% Ked Assets 1.6% onal Services 8.2% terials & applies 0.3% 291 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES mm'ar1Jl�ji��ttt� 292 "Dedicated to Quality Service" ...... .... II -14 . . ..... .. . Alternative Transpor- CITY OF DENTON MOTOR POOL FUND Assistant City Manager Motor Poo CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PROGRAM DESCRIPTION FISCAL & MUNICIPAL SERVICES MOTOR POOL The Motor Pool Fund is an internal service fund that is managed by the Fiscal Operations Department and maintained by the Fleet Services staff. The mission of the Motor Pool is to purchase new and replacement vehicles for the City's fleet through the use of a strategic vehicle acquisition -planning program. The Motor Pool Fund provides funding assistance for all departments in maintaining a safe and productive fleet. MAJOR DIVISION GOALS 1. Maintain the integrity of the Motor Pool Fund through effective management of resources. 2. Provide funding assistance with vehicle and equipment procurement for all City departments in the most fiscally responsible manner. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Continue to utilize fleet management computer software program to better track and analyze the City's fleet (e.g., size, criteria for fleet replacement, cost and trend analysis, payment recovery, funding options, troubleshooting, etc.). 2. Utilize newly developed, multi -year forecasting tool to improve financial plan accuracy, efficiency, and effectiveness for the Motor Pool Fund. 3. Maintain the integrity of the system's database by updating and keeping data "clean." WORKLOAD MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Vehicle specifications written 100 100 100 125 2. Bids evaluated 200 300 300 375 3. Motor Pool requests submitted 80 60 60 79 4. Fleet purchases 70 21 37 50 5. Annual auctioned vehicles/equipment 50 65 28 75 PRODUCTIVITY MEASURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE 2003-04 ADOPTED 1. Vehicles in fleet to employees 1:0.77 1:0.67 1:0.61 1:0.61 2. Size of fleet 797 802 810 820 3. Average age of fleet (years) 6 6 7 7 4. Motor Pool loans 8 0 0 3 293 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES Contents FISCAL & MUNICIPAL SERVICES MOTOR POOL RESOURCES Motor Pool Payments Motor Pool Replacement Payments Interest Income Miscellaneous Income Auction Sales TOTAL REVENUES EXPENDITURES Materials & Supplies Insurance Operations Debt Service Transfer to Fleet Services Fund Transfer to Technology Services Fund Administrative Transfer to General Fund Fixed Assets TOTAL EXPENDITURES MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 2001-02 2002-03 ACTUAL BUDGET 2002-03 2003-04 ESTIMATE * ADOPTED $ 4,489,232 $ 4,104,841 $ 4,104,841 $ 1,857,567 - - - 2,655,998 336,263 310,000 310,000 150,000 196 - - - 236, 849 166,577 166,577 100,000 $ 5,062,540 $ 4,581,418 $ 4,581,418 $ 4,763,565 2001-02 2002-03 2002-03 2003-04 ACTUAL BUDGET ESTIMATE * ADOPTED $ 13 $ - $ - $ - 20,296 - - - 709,264 673,457 673,457 589,693 227,593 294,494 238,973 294,494 55,521 57,233 57,233 50,102 2,775,238 3,403,375 3,403,375 3,400,000 $ 3,787,925 $ 4,428,559 $ 4,373,038 $ 4,334,289 294 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES MOTOR POOL FUND RESOURCES & EXPENDITURES Auction Sak 2.1 % Interest Income 3.1 % Motor Replac Payments 55.8% Administrative Transfer to General Fund 1.2% Transfer to Fle( Services Func 6.8% Debt Service 13.6% RESOURCES $4, 763,565 Motor Pool E)-,— nts Fo EXPENDITURES $4,334,289 Fixed Assets 78.4% 295 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES mm'ar1Jl�ji��ttt� 296 "Dedicated to Quality Service" Arts, Antiques & CITY OF DENTON FLEET SERVICES Assistant City Manager Fleet Services Vehicle Maintenance Fuel CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES FLEET SERVICES FUND RESOURCE & EXPENDITURE SUMMARY 2003-04 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Fuel Sales - City $ 767,531 $ 1,544,156 $ 1,074,000 $ 1,480,000 Vehicle Maintenance - General Fund 613,653 630,249 644,000 698,034 Vehicle Maintenance - Utility Funds 1,750,219 1,620,059 1,620,000 1,415,879 Bus Maintenance, The LINK 97,875 140,700 365,000 224,000 Transfer from Motor Pool Fund 227,593 238,973 238,973 294,494 TOTAL REVENUES $ 3,456,871 $ 4,174,137 $ 3,941,973 $ 4,112,407 Use of Reserves - - 1,679 - TOTAL RESOURCES $ 3,456,871 $ 4,174,137 $ 3,943,652 $ 4,1 12,407 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Vehicle Maintenance $ 2,490,330 $ 2,727,615 $ 2,745,557 $ 2,828,932 Fuel 712,718 1,331,257 1,198,095 1,283,475 TOTAL EXPENDITURES $ 3,203,048 $ 4,058,872 $ 3,943,652 $ 4,112,407 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 4.00 4.00 4.00 4.00 Office/Clerical - - - - Technical/Paraprofessional 10.00 11.00 12.00 12.00 Professional 1.00 1.00 1.00 1.00 Management/Supervision 3.00 3.00 3.00 3.00 Temporary/Seasonal 0.50 0.50 0.50 0.50 TOTAL PERSONNEL 18.50 19.50 20.50 20.50 * Estimate as of May, 2003 297 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES FLEET SERVICES RESOURCES & EXPENDITURES AdministrativE Transfer From Motor Pool 5.4% Vehicle Maintenance - Utility Funds 34.4% Inventory 58.6% Materials & Supplies 1.2% RESOURCES $4,112,407 Bus Maintenance 7.2% EXPENDITURES $4,112,407 Fuel Sales - City 36.0% ehicle tenance - General Fund 17.0% Maintenance & Repair 0.6% Personal Services �O 22.8% nsurance 0.4% Operations 4.2% Debt Service 4.7% Transfers 6.4% ets 298 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES FLEET SERVICES FUND EXPENDITURES BY CLASSIFICATION 2003-04 2001-02 2002-03 2002-03 2003-04 EXPENDITURES SUMMARY ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 868,101 $ 923,526 $ 879,934 $ 938,895 Materials & Supplies 39,916 44,925 48,195 49,850 Inventory 1,771,758 2,410,325 2,268,156 2,410,325 Maintenance & Repair 13,319 23,500 22,756 23,200 Miscellaneous - - - - Insurance 11,868 15,590 15,590 16,917 Operations 103,404 185,590 172,716 171,072 Debt Service 220,474 226,940 227,031 192,221 Transfers 162,121 183,476 233,476 264,927 Fixed Assets 12,087 45,000 75,798 45,000 TOTAL EXPENDITURES $ 3,203,048 $ 4,058,872 $ 3,943,652 $ 4,112,407 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 4.00 4.00 4.00 4.00 Office/Clerical - - - - Technical/Paraprofessional 10.00 11.00 12.00 12.00 Professional 1.00 1.00 1.00 1.00 Management/Supervision 3.00 3.00 3.00 3.00 Temporary/Seasonal 0.50 0.50 0.50 0.50 TOTAL PERSONNEL 18.50 19.50 20.50 20.50 * Estimate as of May, 2003 299 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES TRANSPORTATION OPERATIONS FLEET SERVICES - VEHICLE MAINTENANCE PROGRAM DESCRIPTION The Vehicle Maintenance Division is responsible for providing all vehicle maintenance and equipment - related support services to all City departments and LINK public transportation buses. The division provides for all facets of vehicle and equipment diagnostics and repairs, while providing an extensive preventive maintenance program to assure dependability, availability, and safety for the fleet. The fleet of 933 is comprised of 431 cars and 1-ton or smaller pickups, 94 buses and trucks larger than 1-ton, 189 heavy equipment, 137 trailers, and 82 pieces of miscellaneous equipment. The division also operates a parts warehouse that maintains an inventory of frequently used, diverse parts not stocked by local suppliers and maintains a just -in -time parts ordering system for parts that can be obtained at local parts stores. Using a computerized fleet management system, Fleet Services provides a complete history of vehicle and equipment maintenance/repair costs, sublet repairs, labor charges, and fuel usage that is sent to City departments on a monthly basis. MAJOR DIVISION GOALS 1. Cultivate customer satisfaction and reduce repairs and costs related to operator oversight. 2. Provide efficient and cost-effective vehicle maintenance for the benefit and safety of all City employees and citizens. 3. Ensure a cost-effective labor flat rate, approximately 15% to 25% below private -industry standards. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Continue to work towards exemplary quality service by requiring all mechanics to obtain Automotive Service Excellence (ASE) certifications and specialized training, including regulatory - associated training. 2. Work in accordance with Texas Commission on Environmental Quality (TCEQ) Texas Clean Fleet Program for o-zone non -attainment counties, purchasing low -emission vehicles and earning program compliance credits. 3. Promote professionalism and decrease high turnover in the Fleet Services Department by implementing the Pay for Skills Incentive Progression Plan for mechanics. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Fleet size 824 797 933 943 2. Vehicle repairs (number of work orders) 6,500 7,000 7,500 8,000 3. Sublet repairs (outsourcing) 1,300 1,000 1,000 1,200 4. Preventive maintenance services 1,300 1,300 1,500 1,500 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Vehicles to mechanics 103:1 100:1 79:1 79:1 2. Labor flat -rate (City vs. private) $65:$75-$86 $65:$77-$88 $70:$79 $70:$81 3. Vehicles repaired within 24 hours 75% 75% 75% 75% 4. Average vehicle downtime (hours) 16 16 24 24 300 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES TRANSPORTATION OPERATIONS FLEET SERVICES - VEHICLE MAINTENANCE 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Vehicle Maintenance - General Fund $ 613,653 $ 630,249 $ 644,000 $ 698,034 Vehicle Maintenance - Utility Funds 1,750,219 1,620,059 1,620,000 1,415,879 Bus Maintenance, The LINK 97,875 140,700 365,000 224,000 Transfer from Motor Pool Fund 227,593 238,973 238,973 294,494 TOTAL REVENUES $ 2,689,340 $ 2,629,981 $ 2,867,973 $ 2,632,407 Use of Reserves - - - 196,525 TOTAL RESOURCES $ 2,689,340 $ 2,629,981 $ 2,867,973 $ 2,828,932 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 851,838 $ 905,850 $ 863,347 $ 938,895 Materials & Supplies 39,000 40,525 43,795 45,400 Inventory 1,097,649 1,175,000 1,200,154 1,175,000 Maintenance & Repair 4,601 13,000 12,756 13,000 Miscellaneous - - - - Insurance 11,568 15,292 15,292 16,917 Operations 98,969 177,040 159,214 167,572 Debt Service 220,474 205,722 205,813 192,221 Transfers 158,831 180,186 230,186 264,927 Fixed Assets 7,400 15,000 15,000 15,000 TOTAL EXPENDITURES $ 2,490,330 $ 2,727,615 $ 2,745,557 $ 2,828,932 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 3.50 3.50 3.50 4.00 Office/Clerical - - - - Technical/Paraprofessional 10.00 11.00 12.00 12.00 Professional 1.00 1.00 1.00 1.00 Management/Supervision 3.00 3.00 3.00 3.00 Temporary/Seasonal 0.50 0.50 0.50 0.50 TOTAL PERSONNEL 18.00 19.00 20.00 20.50 MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 301 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES TRANSPORTATION OPERATIONS FLEET SERVICES - FUEL PROGRAM DESCRIPTION The Fuel Division is responsible for the fuel dispensing operations at the City's service center compound and landfill locations. The service center site has one 20,000-gallon gasoline tank and one 20,000- gallon diesel tank. The landfill site has one 2,500-gallon gasoline tank and one 7,500-diesel tank. All four tanks operate using an automated fueling system, which runs 24 hours a day, seven days a week. The City fleet of 933 uses approximately 470,000 gallons of diesel annually and 256,000 gallons of unleaded gasoline annually. The service center location fueling station also dispenses propane for 30 alternatively fueled trucks, vans and forklifts, dispensing approximately 15,000 gallons a year. Using the newly acquired automated fueling system along with our fleet management software, we are able to provide monthly reports to each department showing fuel costs broken down by vehicle. Fleet Services Fuel Division is responsible for required reporting to the Texas Commission on Environmental Quality (TCEQ) and the Environmental Protection Agency (EPA) regarding underground storage tanks, dispenser operations, monitoring systems, and fuel spills. MAJOR DIVISION GOALS 1. Promote a "service -oriented" philosophy toward City departments. 2. Provide fuel pump service 24-hours a day, 7-days a week for our customers at both facilities. 3. Reduce downtime of City's fleet due to lack of properly functioning fuel pumps. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Continue research on possible sites for a third fueling location in a southern quadrant of the city. 2. Improve methods of deterrence and cleanup of fuel spills along with reporting and cost -recovery of fines from the responsible City department. 3. Continue to improve the operation of the newly implemented card -less automated fuel system at the Service Center facility. 4. Upgrade dispenser nozzles to meet new TNRCC requirements to eliminate fuel vapor releases. 5. Purchase laptop computer to remotely access automated fuel system after hours. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Fuel purchased (gallons) 720,000 800,000 670,000 740,000 2. Average cost of fuel per gallon $1.30 $1.50 $1.61 $1.61 3. Customer assistance with fuel issues 4,000 3,000 4,000 2,000 4. Low emissions vehicles in fleet 33 33 72 90 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Fuel spills 3 N/A 2 2 2. Fuel pump down (days per year) 6 6 30 4 302 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES TRANSPORTATION OPERATIONS FLEET SERVICES - FUEL 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Fuel Sales - City $ 767,531 $ 1,544,156 $ 1,074,000 $ 1,480,000 TOTAL REVENUES $ 767,531 $ 1,544,156 $ 1,074,000 $ 1,480,000 Use of Reserves - - 124,095 - TOTAL RESOURCES $ 767,531 $ 1,544,156 $ 1,198,095 $ 1,480,000 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services $ 16,263 $ 17,676 $ 16,587 $ - Materials & Supplies 916 4,400 4,400 4,450 Inventory 674,109 1,235,325 1,068,002 1,235,325 Maintenance & Repair 8,718 10,500 10,000 10,200 Miscellaneous - - - - Insurance 300 298 298 - Operations 4,435 8,550 13,502 3,500 Debt Service - 21,218 21,218 - Transfers 3,290 3,290 3,290 - Fixed Assets 4,687 30,000 60,798 30,000 TOTAL EXPENDITURES $ 712,718 $ 1,331,257 $ 1,198,095 $ 1,283,475 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance 0.50 0.50 0.50 - Office/Clerical - - - - Technical/Paraprofessional - - - - Professional - - - - Management/Supervision - - - - Temporary/Seasonal - - - - TOTAL PERSONNEL 0.50 0.50 0.50 - MAJOR BUDGET CHANGES The budget reflects no major changes. * Estimate as of May, 2003 303 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES mm'ar1Jl�ji��ttt� 304 "Dedicated to Quality Service" Water Works Park CITY OF DENTON RECREATION FUND Assistant City Manager Recreation Leisure Services Parks 1 L Recreation Centers City Pool Martin Luther King Jr. Center Civic Center Park North Lakes Center Evers Park ' Senior Center Mack Park Civic Center North Lakes Park 1 H Denia Center South Lakes Park Goldfield Tennis Center Denia Park McMath Middle School Natatorium Water Works Park CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PROGRAM DESCRIPTION RECREATION FUND LEISURE SERVICES The Leisure Services Division enriches lives by providing staff, facilities, and resources for a variety of leisure activities, programs, and opportunities in both structured and unstructured settings. These services are available to a broad demographic segment of the population. The division operates three community recreation centers, senior center, tennis center, municipal pool, American Legion Building and Annex, and Civic Center. Supervision is provided to the After School Action Site program at five public school facilities, Middle School Program, along With a therapeutic recreation through an inclusion program in the Action Sites and in a summer camp. A joint usage agreement with McMath Middle School provides a gymnasium on nights and weekends for structured and unstructured activities. A partnership with the Denton Independent School District to operate an indoor natatorium was completed in 2003 with the pool available for programming in June 2003. Water Works Park, a new water park adjacent to the natatorium, operated part of the summer in 2003 and is planned for a full summer season in 2004. A new skate park will have the first phase of construction completed in 2003. MAJOR DIVISION GOALS 1. Ensure access to parks and services for all Denton residents regardless of race, gender, age, income, or physical abilities. 2. Meet or exceed the expectations of our customers through proactive communications and the continuous improvement of our services. MAJOR DIVISION OBJECTIVES FOR FISCAL YEAR 2003-04 1. Implement family and teen programming as well as recreation activities in all program areas. 2. Access current youth -at -risk programs and implement strategies to provide and expand services (i.e., Adults for Youth in Denton, Denton Friday Night, etc.) in collaboration with area agencies and organizations. 3. Expand businesses through greater emphasis on benefits approach and meeting unmet demand. 2001-02 2002-03 2002-03 2003-04 WORKLOAD MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Program locations 22 25 25 19 2. Activities offered 1,890 2,000 2,020 2,225 3. Activities implemented 1,764 1,900 1,906 2,000 4. Attendance 893,710 1,225,000 1,050,000 1,230,000 5. Registrants 52,936 79,000 75,000 85,000 6. Extended hours of operation 3,120 3,060 3,080 3,100 7. Co -sponsored activities 593 465 465 475 8. Rentals 444 585 590 610 9. Volunteer hours 39,900 39,250 39,800 39,000 10. Citizen advisory meetings 90 120 110 110 11. Citizen advisory boards 7 10 9 9 2001-02 2002-03 2002-03 2003-04 PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATE ADOPTED 1. Average daily attendance 4,087 5,250 5,450 5,500 2. Activities implemented 93% 91% 92% 91% 3. Average percent of budget supported by revenue 42% 42% 42% 42% 4. Average facility use per hour 494 625 610 625 305 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES RECREATION FUND LEISURE SERVICES 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Special Projects 15,824 16,000 8,000 7,000 Marketing 28,548 29,032 29,032 26,863 Civic Center 32,519 31,038 17,000 15,228 Denia Recreation Center 84,829 98,201 87,000 86,460 North Lakes Recreation Center 154,263 138,041 140,000 152,288 Senior Center 54,335 53,546 51,650 52,216 Children's Programs 654,642 860,279 700,000 653,715 Goldfield Tennis Center 62,848 83,537 66,000 73,892 Aquatics 53,143 51,581 51,581 156,010 Therapeutics 17,577 24,292 7,560 7,750 Martin Luther King Jr. Recreation Center 51,164 56,191 40,000 50,913 McMath Gymnasium 18,310 13,804 14,500 17,300 Athletics 80,355 88,000 79,000 181,993 Golf - - - 28,532 Natatorium - 183,000 183,000 375,620 Water Park - 995,837 995,837 1,370,000 Interest Income 5,240 4,500 4,500 4,500 TOTAL REVENUES $ 1,313,597 $ 2,726,879 $ 2,474,660 $ 3,260,280 Use of Reserves - 184,327 96,027 2,940 TOTAL RESOURCES $ 1,313,597 $ 2,911,206 $ 2,570,687 $ 3,263,220 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Personal Services 654,485 1,259,656 1,026,765 1,650,899 Materials &Supplies 288,602 501,910 461,700 465,848 Maintenance & Repair 6,345 87,520 87,520 50,680 Insurance 2,736 13,269 13,269 11,145 Operations 204,542 616,970 554,552 695,259 Debt Service - 80,000 80,000 126,670 Administrative Transfer to General Fund 101,266 327,931 327,931 245,219 Fixed Assets - 23,950 18,950 17,500 TOTAL EXPENDITURES $ 1,257,976 $ 2,911,206 $ 2,570,687 $ 3,263,220 PERSONNEL 2001-02 2002-03 2002-03 2003-04 Full -Time Equivalents (FTE) ACTUAL BUDGET ESTIMATE * ADOPTED Service/Maintenance - 2.00 2.00 2.00 Office/Clerical 0.50 1.00 1.00 1.00 Technical/Paraprofessional - 1.00 1.00 1.00 Professional 3.00 2.00 2.00 - Management/Supervision Temporary/Seasonal TOTAL PERSONNEL - 4.00 4.00 4.00 27.11 39.81 39.81 54.87 30.61 49.81 49.81 62.87 MAJOR BUDGET CHANGES The 2003-04 budget includes the transfer of 2.09 FTEs from General Fund and an increase of 10.97 FTEs for the new Aquatic Center. * Estimate as of May, 2003 306 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES Natatorium 1 1.5% Golf 0.9% Athletics 5.6% McMath Gymnasium 0.5% Martin Luther King Jr. Recreation Center 1.6% Therapeutics 0.2% RECREATION FUND RESOURCES & EXPENDITURES RESOURCES $3,263,220 Water Park 42.0% Special Projects 0.2% Goldfield Tennis Aquatics Center Children's Programs 4.8% 2.3% 20.0% EXPENDITURES $3,263,220 Administrative Transfer to General Debt Ser 3.9% Operations 21.3% Insuranc( 0.3% MaintE RE 1 Materials & Supplies 14.3% Interest Income 0.1 % Marketing 0.8% _Civic Center 0.5% Denia Recreation Center 2.7% North Lakes Recreation Center 4.7% Senior Center 1.6% ats Personal Services 50.6% 307 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES mm'ar1Jl�ji��ttt� 308 "Dedicated to Quality Service" juneteenth Celebr CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES MISCELLANEOUS INFORMATION A. SUMMARY OF GRANTS B. TOURIST & CONVENTION FUND C. EMILY FOWLER LIBRARY FUND D. POLICE CONFISCATION FUND 309 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES SUMMARY OF GRANTS 2003-04 Grant Name Beginning Ending Type Grant Amount City Match Amount/ Program Income Total Grant FHLB-Affordable Housing Grant 9/1 /2001 N/A Local $ 50,000 $ - $ 50,000 Airport Maintenance Program 10/1/2001 9/30/2003 State 30,000 30,000 60,000 Bulletproof Vests 10/1/2002 9/30/2006 Federal 6,887 - 6,887 Bulletproof Vests 10/1/2003 9/30/2007 Federal 13,218 - 13,218 CDBG- 1994 8/1/1994 N/A Federal 1,187,025 19,592 1,206,617 CDBG- 1995 8/1/1995 N/A Federal 1,251,369 32,231 1,283,600 CDBG- 1996 8/1/1996 N/A Federal 1,255,433 48,901 1,304,334 CDBG- 1997 8/1/1997 N/A Federal 1,242,907 62,813 1,305,720 CDBG- 1998 8/1/1998 N/A Federal 1,196,981 66,929 1,263,910 CDBG- 1999 8/1/1999 N/A Federal 1,066,000 41,000 1,107,000 CDBG - 2000 8/1 /2000 N/A Federal 1,089,810 40,000 1,129,810 CDBG - 2001 8/1/2001 N/A Federal 1,169,968 - 1,169,968 CDBG - 2002 8/1 /2002 N/A Federal 1,155,554 59,000 1,214,554 CDBG - 2003 8/1/2003 N/A Federal 1,074,892 57,230 1,132,122 COPS in School 10/1/2002 9/30/2005 Federal 125,000 61,410 186,410 Denton County Housing Finance Corp. 10/1/2002 N/A County 50,000 - 50,000 HOME- 1994 8/1/1994 N/A Federal 500,000 21,995 521,995 HOME - 1995 8/1 /1995 N/A Federal 410,000 84,442 494,442 HOME - 1996 8/1 /1996 N/A Federal 459,000 9,243 468,243 HOME - 1997 8/1 /1997 N/A Federal 449,000 150,904 599,904 HOME - 1998 8/1 /1998 N/A Federal 482,000 71,669 553,669 HOME- 1999 8/1/1999 N/A Federal 520,000 11,500 531,500 HOME - 2000 8/1 /2000 N/A Federal 521,000 18,000 539,000 HOME - 2001 8/1 /2001 N/A Federal 596,000 - 596,000 HOME - 2002 8/1 /2002 N/A Federal 608,000 - 608,000 HOME - 2003 8/1 /2003 N/A Federal 655,867 - 655,867 HUD Alert Grant 10/1/2001 N/A Federal 300,000 125,694 425,694 Emergency Shelter Grant 9/1 /2002 8/31 /2003 Federal 116,480 - 116,480 Emergency Shelter Grant 9/1 /2003 8/31 /2004 Federal 114,520 - 114,520 Fire Prevention Grant 1/15/2003 1/14/2004 Federal 57,456 24,624 82,080 EMPG Fire Grant 10/1/2002 9/30/2003 Federal 73,440 - 73,440 Library GDAC Grant 9/1 /2003 N/A Local 300 - 300 Local Law Enforcement Block Grants LLEBG 1999 10/19/1999 9/30/2002 Federal 64,816 7,202 72,018 LLEBG 2000 10/1/2000 N/A Federal 37,775 4,197 41,972 LLEBG 2001 10/1/2001 N/A Federal 39,757 4,417 44,174 LLEBG 2002 10/1/2002 N/A Federal 38,942 4,327 43,269 Comprehensive STEP 10/1/2003 9/30/2004 Federal - - - Coit STEP 5/1 /2003 12/31 /2003 Federal 18,000 - 18,000 Tobacco Compliance 10/1/2002 N/A State 25,000 - 25,000 Urban Mass Transportation 10/1/1997 N/A Federal 369,451 - 369,451 Urban Mass Transportation 10/1/1999 N/A Federal 474,957 - 474,957 Urban Mass Transportation 10/1 /2000 N/A Federal 517,000 - 517,000 Urban Mass Transportation 10/1/2003 N/A Federal 929,491 - 929,491 Urban Mass Transportation 9/1 /2003 8/31 /2004 State 277,222 - 277,222 Total $20,620,518 $ 1,057,320 $21,677,838 310 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES SUMMARY OF GRANTS 2003-04 REVENUES Total EXPENDITURES Total Cumulative 2002-03 2003-04 Projected Cumulative 2002-03 2003-04 Projected at 10/01 /02 Estimated Projected Revenues at 10/01 /02 Estimated Projected Expenditures $ 17,647.00 $ 7,000 $ 25,353 $ 50,000 $ 17,647 $ 7,000 $ 25,353 $ 50,000 - 29,242 30,758 60,000 - 29,242 30,758 60,000 6,887 - - 6,887 6,887 - - 6,887 - 2,200 11,018 13,218 - 2,200 11,018 13,218 1,206,617 - - 1,206,617 1,206,617 - - 1,206,617 1,238,992 10,830 33,778 1,283,600 1,238,992 10,830 33,778 1,283,600 1,276,254 - 28,080 1,304,334 1,276,254 - 28,080 1,304,334 1,198,106 13,286 94,328 1,305,720 1,198,106 13,286 94,328 1,305,720 1,192,183 19,750 51,977 1,263,910 1,192,183 19,750 51,977 1,263,910 925,754 68,885 112,361 1,107,000 925,754 68,885 112,361 1,107,000 943,586 149,560 36,664 1,129,810 943,586 149,560 36,664 1,129,810 817,135 80,129 272,704 1,169,968 817,135 80,129 272,704 1,169,968 3,397 696,278 514,879 1,214,554 3,397 696,278 514,879 1,214,554 - - 1,132,122 1,132,122 - - 1,132,122 1,132,122 - - 186,410 186,410 - - 186,410 186,410 10,000 11,000 29,000 50,000 10,000 11,000 29,000 50,000 483,995 - 38,000 521,995 483,995 - 38,000 521,995 494,441 1 - 494,442 494,441 1 - 494,442 468,243 - - 468,243 468,243 - - 468,243 599,904 - - 599,904 599,904 - - 599,904 541,453 12,216 - 553,669 541,453 12,216 - 553,669 531,393 107 - 531,500 531,393 107 - 531,500 479,844 28,475 30,681 539,000 479,844 28,475 30,681 539,000 160,443 287,859 147,698 596,000 160,443 287,859 147,698 596,000 16,038 171,021 420,941 608,000 16,038 171,021 420,941 608,000 - - 655,867 655,867 - - 655,867 655,867 - 27,224 398,470 425,694 - 27,224 398,470 425,694 22,062 94,418 - 116,480 22,062 94,418 - 116,480 - 21,828 92,692 114,520 - 21,828 92,692 114,520 - 38,822 43,258 82,080 - 38,822 43,258 82,080 - 53,012 20,428 73,440 - 53,012 20,428 73,440 - - 300 300 - - 300 300 61,171 5,718 5,129 72,018 61,171 5,718 5,129 72,018 30,760 - 11,212 41,972 30,760 - 11,212 41,972 43,737 - 437 44,174 43,737 - 437 44,174 - 40,199 3,070 43,269 - 40,199 3,070 43,269 - 5,633 12,367 18,000 - 5,633 12,367 18,000 13,031 1,890 10,079 25,000 13,031 1,890 10,079 25,000 153,382 215,371 698 369,451 153,382 215,371 698 369,451 381,577 89,967 3,413 474,957 381,577 89,967 3,413 474,957 515,263 - 1,737 517,000 515,263 - 1,737 517,000 - - 929,491 929,491 - - 929,491 929,491 - - 277,222 277,222 - - 277,222 277,222 $ 13,833,294 $2,181,919 $ 5,662,625 $21,677,838 $13,833,294 $ 2,181,919 $5,662,625 $ 21,677,838 311 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES TOURIST & CONVENTION FUND 2003-04 PROGRAM DESCRIPTION The Tourist & Convention Fund was created in 1995-96. This fund reports the receipt and distribution of the City's Hotel Occupancy Tax which is levied at 7% of room rental rates. The City Council has entered into contracts with various organizations that will promote tourism and the convention and hotel industry in Denton. These organizations are listed below. 3.2379% Convention and Visitors Bureau 0.5835% North Texas State Fair Association 0.9058% Greater Denton Arts Council 0.4355% Eligible City Expenses - Civic Center 0.4790% Denton Festival Foundation 0.0557% Denton Black Chamber of Commerce 0.0348% Denton Holiday Festival Foundation 0.0827% Denton Community Theatre 0.0566% Denton Main Street Association 0.8100% Denton County Museums 0.0261 % Cinco de Mayo 0.0398% Juneteenth Committee 0.0261 % Kiwanis' July 4th Program 0.2264% Tejas Storytelling Association 7.0000% TOTAL EXPENDITURES 312 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES TOURIST & CONVENTION FUND RESOURCE & EXPENDITURE SUMMARY 2003-04 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Hotel Occupancy Tax $ 867,686 $ 835,000 $ 825,000 $ 792,000 Interest Income 12,458 5,000 4,000 2,000 Refund from Prior Year 2,830 - 3,114 - TOTAL REVENUES $ 882,974 $ 840,000 $ 832,114 $ 794,000 Use of Reserves - - - 9,749 TOTAL RESOURCES $ 882,974 $ 840,000 $ 832,114 $ 803,749 EXPENDITURES 2001-02 ACTUAL 2002-03 BUDGET 2002-03 ESTIMATE * 2003-04 ADOPTED Convention and Visitors Bureau $ 319,845 $ 305,584 $ 305,584 $ 371,783 North Texas State Fair Association 83,755 80,020 80,020 67,000 Greater Denton Arts Council 113,209 108,161 108,161 104,000 Eligible City Expenses - Civic Center 24,050 22,978 22,978 50,000 Eligible City Expenses - Economic Dev. - 5,000 5,000 - Denton Festival Foundation 75,917 72,532 72,532 55,000 Denton Black Chamber of Commerce 13,285 12,693 12,693 6,400 Denton Holiday Festival Foundation 7,500 6,800 6,800 4,000 Denton Community Theatre 17,081 16,320 16,320 9,500 Denton Air Fair 11,814 10,879 - - Denton Main Street Association 14,234 13,600 13,600 6,500 Denton County Museums 101,638 97,106 97,106 93,000 Cinco de Mayo 15,791 9,450 9,450 3,000 Juneteenth Committee 9,856 9,066 9,066 4,566 Kiwanis' July 4th Program 20,877 19,946 19,946 3,000 Tejas Storytelling Association 52,193 49,865 49,865 26,000 TOTAL EXPENDITURES $ 881,045 $ 840,000 $ 829,121 $ 803,749 * Estimate as of May, 2003 313 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES EMILY FOWLER LIBRARY FUND RESOURCE & EXPENDITURE SUMMARY 2003-04 DESCRIPTION The Emily Fowler Library Fund was established to record expenditures for books, periodicals, equipment, and other items that are to be approved by the Library Board. Revenue for the fund is generated from library fines assessed for late return of library materials, memorials, and donations that are restricted to the library. 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Emily Fowler Library Revenue $ 104,665 $ 99,686 $ 104,432 $ 112,70 Use of Reserves 27,825 - - - TOTAL RESOURCES $ 132,490 $ 99,686 $ 104,432 $ 112,000 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Materials & Supplies $ 27,918 $ 12,150 $ 12,000 $ 1870 Maintenance & Repair 100 1,500 1,000 - Insurance - - - - Miscellaneous - - - - Operations 87,085 81,036 81,000 71,772 Fixed Assets 17,387 5,000 5,000 21,878 TOTAL EXPENDITURES $ 132,490 $ 99,686 $ 99,000 $ 112,000 * Estimate as of May, 2003 314 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES POLICE CONFISCATION FUND RESOURCE & EXPENDITURE SUMMARY 2003-04 DESCRIPTION The Police Confiscation Fund was established to record the receipt and expenditure of confiscated contraband that is used in the commission of a variety of criminal offenses. 2001-02 2002-03 2002-03 2003-04 RESOURCES ACTUAL BUDGET ESTIMATE * ADOPTED Seizures $ 37,671 $ 50,000 $ 54,000 $ 38,000 Use of Reserves - 38,600 10,850 24,000 TOTAL RESOURCES $ 37,671 $ 88,600 $ 64,850 $ 62,000 2001-02 2002-03 2002-03 2003-04 EXPENDITURES ACTUAL BUDGET ESTIMATE * ADOPTED Materials & Supplies $ 2,220 $ 15,000 $ 10,250 $ 7,000 Maintenance & Repair - 34,600 - - Operations 25,081 39,000 54,600 55,000 TOTAL EXPENDITURES $ 27,301 $ 88,600 $ 64,850 $ 62,000 * Estimate as of May, 2003 315 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES mm'ar1Jl�ji��ttt� 316 "Dedicated to Quality Service" Denia Recreation Rock Climbing CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES STATISTICAL INFORMATION 317 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES PROFILE OF DENTON 2003-04 The city of Denton is a dynamic community whose rapid growth has affected its infrastructure, as well as its culture. The population of 90,200 has almost quadrupled since 1965. It is located approximately 38 miles north of downtown Dallas on I-35E and 36 miles north of Fort Worth on I-35W. It encompasses 69.3 square miles. Denton serves as the county seat for Denton County and is the fastest -growing county in Texas. Denton has approximately 81 manufacturing companies that employ over 6,200 people. It is no secret Denton is growing. Several new development highlights include: • Denton Crossing Partners is developing a 470,000-square-foot retail development. Bed Bath & Beyond, Famous Footwear, Michaels, Oshman's Sporting Goods, Pier 1 Imports, TJ Max, and World Market are currently in operation. Remaining developments are due to be completed in 2003. • In August 2002, the University of North Texas The engineering school, which is currently 180,000 square feet of the 550,000 square former Texas Instruments property). (UNT) officially opened the UNT Research Park. being renovated, will occupy approximately feet available at the UNT Research Park (the • Early summer 2002 brought the announcement of Clear Creek Ranch. Upon completion, this will be a 750-acre, mixed -use development complete with 1,500 homes, 600 apartments, retail development, schools, and hiking and biking trails. • Several new businesses opened or began construction in 2003: Farmers & Merchants Bank, First State Bank, Hampton Inn, Point Bank, and Olive Garden. • Denton's two hospitals announced major expansion projects. Denton Community Hospital released plans to change its name to Presbyterian Hospital of Denton and construct a $100 million hospital facility in 2005. Denton Regional Medical Center also announced a $50 million addition to its current facility. Denton is home to two major universities, the University of North Texas and Texas Woman's University (TWU). The University of North Texas is the leading university of the Dallas -Fort Worth region. With more than 30,000 students, it is the largest, most comprehensive university in the metroplex and the state's fourth largest. UNT has many nationally ranked programs, among its 98 bachelors, 123 masters, and 47 doctoral degree programs. Texas Woman's University is a public university with more than 8,600 students in Denton, Dallas, and Houston. About 7,000 attend classes on the main campus in Denton. TWU is among leading providers of health-care professionals in both the state and country. Furthermore, it ranks among the top 10 suppliers of school administrators in the nation. Winner of the 2003 Governor's Community Achievement Award from Keep Texas Beautiful, Keep Denton Beautiful was recognized for its outstanding grassroots environmental efforts. The award, in the population category 50,001-100,000, included a landscaping grant provided by the Texas Department of Transportation for state -maintained highways in the community. Ranging in population from 980 in Clint to almost two million in Houston, the nine winning communities were chosen for their achievements in community leadership, litter prevention, public awareness, education, solid waste management, recycling, illegal dumping enforcement, and beautification. Winners also demonstrated strong community partnerships and volunteer efforts in their programs throughout the last year. 318 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES PROFILE OF DENTON (continued) Denton's municipal airport is poised to attract new business to Denton by capitalizing on its access to major highways along the North American Free Trade Agreement (NAFTA) Corridor. A new traffic control tower is scheduled to be completed and operational by fall 2003. The Dallas -Fort Worth International Airport, which is the second busiest passenger airport in the world, is 22 miles from downtown Denton. Alliance Airport, designed for industrial and corporate use, is located just 17 miles from downtown Denton. Denton offers a myriad of recreational and educational activities. For boating enthusiasts, there are two large area lakes, Lake Lewisville to the south and Lake Ray Roberts to the north, both within twenty minutes of Denton. For race enthusiasts, Texas Motor Speedway, which is part of the NASCAR circuit, is just 16 miles south of Denton on I-35W. Denton also has 30 parks and eight recreation facilities, which offer a variety of leisure opportunities for the entire family. In November 2002, Denton opened Cross Timbers, a 70-acre linear park, in addition to a new 17.2-acre outdoor water works park and natatorium offering a children's play pool with water playground, an indoor competition pool, an outdoor amphitheater, volleyball, pavilions, and shade structures. Denton also celebrated the grand opening of the 32,000-square-foot North Branch Library, which boasts new customer conveniences like a Distance Learning Center, Ravelin Library Caf6, self -check machines, private lock boxes in the foyer for after-hours access to materials, a large meeting room, and a drive -up window for material return and pick-up. 319 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES MISCELLANEOUS STATISTICAL DATA SEPTEMBER 30, 2003 General City Information: Form Of Government Council -Manager Area 69.288 Square Miles Date Of Incorporation September 26, 1866 Miles Of Streets (City Maintained) 373.85 Number Of Street Lights 6,321 Building Permits Issued (Residential & Commercial) 997 2002 Average Unemployment Rate 6.90% Total City Full -Time Equivalents (FTE) 1,243.15 Recreation and Culture: Number Of Parks 30 With 1,144 Acres Number Of Libraries 3 Number Of Library Items 191,989 Fire Protection: Number Of Stations 6 Number Of Firefighters (Exclusive Of Volunteer Firemen) 131 Police Protection: Number Of Stations 1 Number Of Police Officers 136 320 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES CERTIFIED TAXABLE ASSESSED VALUES BY CLASS OF PROPERTY Undeveloped 4.4% Commercial 32.8% Multi -Family 10.2% Tangible Personal, Other 0.7% Single Family - Homestead 38.2% Single Family - Non -Homestead 13. 7% 321 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES Real, Residential - Single Family Real, Residential - Multi Family Real, Commercial and Industrial Tangible Personal, Business Tangible Personal, Other Real, Farm and Ranch Improvements Real, Inventory Real & Intangible Personal, Utilities* TAL VALUE ADDED NEW VALUE ADDED TO THE APPRAISAL ROLL $ 63,021,192 $ 94,045,990 $ 140,283,875 10, 009, 222 12, 480, 998 12, 308, 813 27,629,982 35,442,251 18,973,544 5,223,073 6,555,335 4,704,422 3,1 15,741 3,285,984 3,633,054 27,435 735,405 258,199 1,016,960 909,540 - $ 147,200,993 $149,976,540 18,830,594 9,080,831 20, 490, 806 16,023, 526 1,396,369 942,007 3,338,494 2,214,328 577,702 564,626 - 3,666,452 238,660 7,280 $ 110,043,605 $153,455,503 $ 180,161,907 $ 192,073,618 $182,475,590 * The Central Appraisal District began reclassifying property related to Utilities Into a separate category in 1999. Tangible Personal, Busines 0.5% Real, Commerc Industrial 8.8% R/R - Multi -Family 5.0% Tangible Personal, Other Real, Farm and ,entory R - Single Family 82.2% 322 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES CERTIFIED PROPERTY VALUE TEN-YEAR HISTORY Fistol Certified Ine J-[?e�. Percent �f Levy Year Assessed Value Tax Rate :,,,:,:;.:. in Value* ""``:Collectetl :19,9 $ 1,859,596,269 $ 0.74790 -1.70% 98.50% ,*�1'?95 $ 1,943,044,277 $ 0.56090 4.49% 98.65% 1996 $ 2,019,758,759 $ 0.54090 3.95% 98.88% 2,1 15,313,994 $ 0.52840 4.73% 98.70% 2,284,127,366 $ 0.51315 7.98% 98.56% 1999 ` $ 2,348,198,898 $ 0.50815 2.81 % 98.40% 2Ut?0 $ 2,650,120,494 $ 0.50815 12.86% 98.70% 260i $ 3,059,636,733 $ 0.52815 15.45% 98.20% 2UO2' $ 3,367,292,025 $ 0,54815 10.06% 98.26% 2003 $ 3,703,412,515 $ 0.54815 9.98% 98.57% 2(Jf?4'.....:. $ 4,042,202,871 $ 0.54815 9.15% N/A * Increase (Decrease) in Certified Assessed Value over prior year ** In January 1994, Denton citizens voted in a special election to adopt an additional one-half of one percent sales and use tax within the City to reduce the property tax rate. Millions $3,000 $2, 500 $2,000 $1, 500 $1, 000 $500 $0 1994 1995 1998 2000 2002 2004 323 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES SALES AND PROPERTY TAX TEN YEAR HISTORY 1994-95* Tax City Rate Ending Value Rate Levy OEM= Tax Total $10,147,978 1.50% $ 1,975,426,752 $ 0.56090 $ 11,080,169 $ 21,228,147 1995-96 $11,105,821 1.50% $ 2,047,819,765 $0.54090 $ 11,076,657 $ 22,182,478 1996-97 $12,139,976 1.50% $ 2,169,892,097 $ 0.52840 $ 11,465,710 $ 23,605,686 1997-98 $12,925,267 1.50% $ 2,326,880,444 $ 0.51315 $ 11,940,387 $ 24,865,654 1998-99 $13,883,181 1.50% $ 2,348,198,898 $ 0.50815 $ 11,932,373 $ 25,815,554 1999-00 $15,131,637 1.50% $ 2,650,120,494 $ 0.50815 $ 13,466,587 $ 28,598,224 2000-01 ** $17,489,408 1.50% $ 3,059,636,733 $ 0.52815 $ 16,159,471 $ 33,648,879 2001-02 $15,875,934 1.50% $ 3,367,292,025 $ 0.54815 $ 18,457,811 $ 34,333,745 2002-03 $16,497,922 1.50% $ 3,756,343,085 $ 0.54815 $ 20,590,395 $ 37,088,317 2003-04*** $16,539,81 1 1.50% $ 4,042,202,871 $ 0.54815 $ 22,157,335 $ 38,697,146 * Rate change due to the adoption of 1 /2 cent sales tax to reduce property tax. ** Sales Tax reflects thirteen months in order to comply with GASB 34 reporting requirements. *** Sales Tax is budgeted amount and Property Tax is actual levy amount as of Oct. 1, 2003. $40,000,000 $35,000,000 $30,000,000 $25,000,000 $20,000,000 $15,000,000 $10,000,000 $5,000,000 $0 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 com Sales Tax 0 Property Tax 324 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES ASSESSED AND ESTIMATED ACTUAL VALUE OF TAXABLE PROPERTY LAST TEN FISCAL YEARS Certified Assessed Value Fiscal Real Personal Year Property Property 1993 $ 1,533,929,030 $ 325,667,239 1994 $ 1,598,557,980 $ 344,486,297 1995 $ 1,649,535,236 $ 370,223,523 1996 $ 1,720,506,423 $ 394,807,571 1997 $ 1,869,034,612 $ 415,092,754 1998 $ 1,989,440,482 $ 358,758,416 1999 $ 2,199,215,704 $ 450,904,790 2000 $ 2,425,631,979 $ 634,004,754 2001 $ 2,816,635,320 $ 550,656,705 2002 $ 3,017,648,478 $ 685,764,037 2003 $ 3,419,768,585 $ 622,434,286 Total Certified Assessed Value (1) Final Assessed Value * Gain (Loss) Tax Rate in Final Per $100 Value Over Valuation Prior Year $ 1,859,596,269 $ 1,875,109,346 $ 0.74790 -1.96% $ 1,943,044,277 $ 1,975,426,752 $ 0.56090 5.35% $ 2,019,758,759 $ 2,047,819,765 $ 0.54090 3.66% $ 2,1 15,313,994 $ 2,169,892,097 $ 0.52840 5.96% $ 2,284,127,366 $ 2,326,880,444 $ 0.51315 7.23% $ 2,348,198,898 $ 2,455,921,130 $ 0.50815 5.55% $ 2,650,120,494 $ 2,711,322,093 $ 0.50815 10.40% $ 3,059,636,733 $ 3,108,068,750 $ 0.52815 14.63% $ 3,367,292,025 $ 3,434,258,870 $ 0.54815 10.49% $ 3,703,412,515 $ 3,756,343,085 $ 0.54815 9.38% $ 4,042,202,871 $ 4,042,202,871 ** $ 0.54815 7.61% Denton Central Appraisal District * The Final Assessed Value includes supplements for each fiscal year through September 30. ** Value of supplementals not yet available. Source: Certified Appraisal Roll 325 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES MAJOR EMPLOYERS Employer* University of North Texas Denton Independent School District Peterbilt Motors Denton State School Denton County (in Denton) City of Denton Texas Woman's University Boeing Electronics Denton Regional Medical Center Federal Emergency Management Agency Denton Community Hospital Victor Equipment Company Sally Beauty Supply Anderson Merchandisers CBS Mechanical Jostens Vacation Tour & Travel Acme Brick General Telemarketing, Inc. Verizon Wells Fargo Morrison Milling Russell -Newman Manufacturing Tetra Pak The Infinity Partners Safety-Kleen United Copper Industries Denton Publishing Company NuconSteel SCI Enclosures Ben E. Keith Beers Mayday Manufacturing Description Education Facility Education System Diesel Trucks MHMR Facility County Government Municipal Government Education Facility Military and Commercial Electronics Hospital/Health Care Call Center Hospital/Health Care Welding Equipment Manufacturing Corporate Office Packaging/Warehouse Construction Services Class Rings Call Center Brick/Tile Manufacturer Call Center Telecommunications Banking Flour/Grain Mill Ladies Lingerie Aseptic Packaging Jet Interior Manufacturing Recycled Solvent/Blended Fuels Copper Wire Manufacturer Daily Newspaper Framing Design/Manufacturing Plastic Molding Distribution Center Aerospace Machined Parts Approximate Number of Employees Source: Office of Economic Development, Denton Chamber of Commerce, January 2003. * Retail employers not included. 6,995 2,000 1,700 1,380 1,225 1,100 1,000 900 850 800 575 470 400 350 300 270 260 250 250 230 212 200 180 150 147 140 138 102 102 100 100 326 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES 120,000 100,000 80,000 60,000 40,000 20,000 POPULATION TREND ANALYSIS Year Population 1950 21,345 1960 26,844 1970 39,874 1980 48,063 1990 66,270 1991 66,470 1992 66,902 1993 67,422 1994 68,650 1995 69,550 1996 70,450 1997 71,450 1998 73,050 1999 75,300 2000 82,976 2001 87,227 2002 91,588 2003 96,168 2004 100,976 Population Growth Trend 1950 1970 1990 1992 1994 1996 1998 2000 2002 2004 Note: Forecasts provided by the City of Denton Planning and Development. Department for the calendar year indicated. 327 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES mm'ar1Jl�ji��ttt� 328 "Dedicated to Quality Service" Grand Opening North Branch Library �Jft CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES CITY OF DENTON ADOPTED CAPITAL IMPROVEMENT PROGRAM 2003 - 08 329 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES CAPITAL IMPROVEMENT PROGRAM 2003-08 The 2003-08 Capital Improvement Program (CIP) represents the City's five-year plan for development. The Capital Improvement Program is reviewed each year to reflect changing priorities and provides a framework for identifying capital requirements, impact of capital projects on operating budgets, scheduling, and coordinating related projects. The Capital Improvement Program has two primary components. First is the General Government CIP, which represents projects that are non -utility related such as streets, parks, airport, and General Government facilities. Typically, these projects will be funded via general obligation bonds, certificate of obligation bonds, or other financing methods. Second is the Utility CIP, which represents projects that benefit the City's enterprise funds such as Electric, Water, Wastewater, and Solid Waste, and other functions such as Fleet Services and Communications. Typically, these projects will be funded via revenue bonds or other methods. The Capital Improvement Program budget is prepared after a public hearing is held to receive input from the community. In addition to the public hearing, the City Council attends a budget workshop to give staff direction regarding their priorities for capital improvements. The public hearing, the results of the budget workshop, and the criteria below all serve as the basis for staff to prepare CIP requests. 1. Public safety, health and life; 2. Service demands; 3. Legal requirements, liability or mandate; 4. Quality and reliability of current service level; 5. Economic growth and development; 6. Recreational, cultural, and aesthetic value; 7. Funding ability; and 8. Operating budgets. Once requests are prepared, the General Government requests are presented to the City Manager and then to the Planning and Zoning Commission for their approval and recommendation to City Council. Utility requests are presented to the Public Utilities Board for approval, which are then forwarded to City Council for approval. The adopted 2003-08 Capital Improvement Program is summarized in the following pages. 330 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES CAPITAL IMPROVEMENT PROGRAM 2003-08 February 11 Budget workshop. March 26 Budget kick-off — Operating and Capital Improvement Program (CIP). July 23 Planning & Zoning Commission considers a recommendation to City Council regarding the Capital Improvement Program. July 25 Certified appraisal roll from Denton Central Appraisal District. July 31 Capital Improvement Program presented to City Council. August 7 City Council budget workshop. August 19 Public hearing on budget and Capital Improvement Program. September 2 City Council adopts Capital Improvement Program. 331 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES EXECUTIVE SUMMARY GENERAL GOVERNMENT CAPITAL IMPROVEMENT PROGRAM 2003-08 CAPITAL IMPROVEMENT PROGRAM (CIP) SUMMARY The 2003-04 year of the General Fund five-year CIP includes various transportation, airport, and facility projects. The decision to propose and ultimately build any capital project must consider the impact that the capital project will have on the operating budget. The operating impact of any capital project included in the CIP has been evaluated, and where necessary, resources were included in the Operating Budget to accommodate any associated expenses. 1. Airport Airport - This project includes funding for grants to design and build an airport terminal building at the Denton Airport and to complete the purchase of the right-of-way for the runway extension. 2. Transportation FM 2181 -This project is to fund design plans to expand FM 2181 between 135-E and the Corinth city limits. This project is a partnership with Denton County and Texas Department of Transportation (TXDOT). Miscellaneous Paving - This project is to provide funding for street connections needed to promote north/south and east/west arteries in the city of Denton. Spencer Road - This project is to rebuild Spencer Road between Colorado Boulevard and Loop 288. Spencer Road is going from a residential street to a collector street with centerline markings, and turn lanes where needed to provide additional access to a new shopping development located on the corner of Loop 288 and Spencer Road. This is a joint project with Denton Crossing Development. State School Road - This is the first phase of the project, and the allocated funds are for the purchase of right-of-way for a connector from Wind River Lane to State School Road. Funding for this road is going to be a joint project utilizing a federal grant through the North Central Texas Council of Governments (NCTCOG), developer participation, and the City. 3. Public Safety Public Safety Training Facility -This project is to purchase land and design a Fire Department training facility. The Police Department has bond money available to renovate the existing firearms facility. The Fire and Police Departments are looking into the possibility of locating a site where both a fire training facility and a future firearms facility could be located. Jail Expansion - This project involves the improvement of the existing jail facility at the Police Department. This includes enhancing the security of the facility, providing additional secure cell space and holding facilities, and installing a closed-circuit camera system. 332 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES OPERATIONS & MAINTENANCE COSTS ASSOCIATED WITH THE CAPITAL IMPROVEMENT PROGRAM PROJECTS COMPLETED AS OF SEPTEMBER 30, 2003 1. Central Fire Station This facility is quite a bit larger than the old facility. To cover the additional operations and maintenance costs associated with the new building, the budget for the Fire Department was increased to cover the increase in utilities, janitorial expenses, and other associated expenses. 2. North Branch Library This new facility was staffed using existing personnel from our main library. The main library was then closed for renovations. Because we were able to transfer the existing operations of the main library to the new North Branch Library, we were able to minimize the operations and maintenance impact to this year's budget. The new library is a larger facility so their budget was increased to cover the increase in utilities, janitorial expenses, and other associated expenses. 3. Parks We have increased the number of parks and acreage over the last three years. In September of 2000, there were 17 parks with 874 acres. As of September of 2003, there are 30 parks with 1,144 acres. To cover the operations and maintenance associated with the addition of 270 acres of parks, the Park Maintenance budget was increased to cover the addition of 5 people, associated equipment, and materials needed to maintain the additional parks. PROJECTS PROJECTED TO BE COMPLETED AS OF SEPTEMBER 30, 2004 1. Jail Expansion Funds are budgeted in the 2004-05 budget for the operations and maintenance costs associated with the expansion of this facility. 2. Emily Fowler Renovation Once this project is complete, some of the staff that moved to the new North Branch Library will move back to this facility. Funds are budgeted in the 2004-05 budget for the operations and maintenance costs associated with the renovation of this facility. 333 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES ADOPTED 2003-08 CAPITAL IMPROVEMENT PROGRAM GENERAL GOVERNMENT YEAR DIV./DEPT. PROJECT NAME 2003-04 Trans F.M. 2181 (Teasley Lane) 2003-04 Trans Miscellaneous Paving 2003-04 Trans Spencer Rd. 2003-04 Trans State School Rd. 2003-04 Misc. Miscellaneous CIP 2003-04 Build/Equip Training Facility 2003-04 Build/Equip Airport 2003-04 Build/Equip Jail Expansion TOTAL 2004-05 Trans Miscellaneous Paving 2004-05 Build/Equip Fire Station 7 2004-05 Build/Equip Facility Improvements 2004-05 Trans Street & Airport Improvements 2004-05 Parks Park Development 2004-05 Build/Equip Facility Improvements TOTAL 2005-06 Trans Street & Airport Improvements 2005-06 Parks Park Development 2005-06 Build/Equip Facility Improvements TOTAL 2006-07 Trans Street & Airport Improvements 2006-07 Parks Park Development 2006-07 Build/Equip Facility Improvements TOTAL 2007-08 Trans Street & Airport Improvements 2007-08 Parks Park Development 2007-08 Build/Equip Facility Improvements TOTAL EXISTING AUTHORIZED BONDS UNISSUED Contents * Includes certificates of obligation, fund balance, and General Fund resources 334 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES ADOPTED 2003-08 CAPITAL IMPROVEMENT PROGRAM GENERAL GOVERNMENT TOTAL REQUIRED AID TOTAL UNAUTHORIZED CITY IN PROJECT UNISSUED OTHER* FUNDING CONST. COSTS $ - $ 2,700,000 $ 2,700,000 $ - $ 2,700,000 - 900,000 900,000 - 900,000 - 1,100,000 1,100,000 - 1,100,000 - 189,000 189,000 - 189,000 - 3,111,000 3,111,000 - 3,111,000 - 2,300,000 2,300,000 - 2,300,000 - 700,000 700,000 - 700,000 - 500,000 500,000 - 500,000 $ - $ 11,500,000 $ 11,500,000 $ - $ 11,500,000 $ - $ 750,000 $ 750,000 $ - $ 750,000 - 3,250,000 3,250,000 - 3,250,000 - 1,000,000 1,000,000 - 1,000,000 2,500,000 - 2,500,000 - 2,500,000 1,250,000 - 1,250,000 - 1,250,000 1,250,000 - 1,250,000 - 1,250,000 $ 5,000,000 $ 5,000,000 $ 10,000,000 $ - $ 10,000,000 $ 2,500,000 $ - $ 2,500,000 $ - $ 2,500,000 1,250,000 - 1,250,000 - 1,250,000 1,250,000 - 1,250,000 - 1,250,000 $ 5,000,000 $ - $ 5,000,000 $ - $ 5,000,000 $ 3,000,000 $ - $ 3,000,000 $ - $ 3,000,000 1,500,000 - 1,500,000 - 1,500,000 1,500,000 - 1,500,000 - 1,500,000 $ 6,000,000 $ - $ 6,000,000 $ - $ 6,000,000 $ 3,000,000 $ - $ 3,000,000 $ - $ 3,000,000 1,500,000 - 1,500,000 - 1,500,000 1,500,000 - 1,500,000 - 1,500,000 $ 6,000,000 $ - $ 6,000,000 $ - $ 6,000,000 Contents 335 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES ADOPTED 2003-08 CAPITAL IMPROVEMENT PROGRAM TECHNOLOGY SERVICES YEAR DIV./DEPT. PROJECT NAME 2003-04 Tech Tech Plan II TOTAL EXISTING AUTHORIZED BONDS UNISSUED * Includes certificates of obligation, fund balance, and General Fund resources 336 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES ADOPTED 2003-08 CAPITAL IMPROVEMENT PROGRAM TECHNOLOGY SERVICES TOTAL REQUIRED AID TOTAL UNAUTHORIZED CITY IN PROJECT UNISSUED OTHER* FUNDING CONST. COSTS $ - $ 1,000,000 $ 1,000,000 $ - $ 1,000,000 $ - $ 1,000,000 $ 1,000,000 $ - $ 1,000,000 337 "Dedicated to Quality Service" CITY OFDENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES EXECUTIVE SUMMARY UTILITIES CAPITAL IMPROVEMENT PROGRAM 2003-08 CAPITAL IMPROVEMENT PROGRAM (CIP) SUMMARY The fiscal year 2003-08 Utilities department CIP totals $204.122 million as compared to $195.099 million in the 2002-07 CIP. The 2003-08 CIP reflects increases in the Electric and Solid Waste CIPs and decreases for Water and Wastewater CIPs as compared to the 2002-07 CIPs. A comparison of the 2003-08 and 2002-07 CIPs, by department, is shown below: FY 2003-08 FY 2002-07 Electric $ 89.150 million $ 75.198 million Water 54.889 million 55.364 million Wastewater 50.650 million 57.503 million Solid Waste 9.333 million 7.034 million Utilities - Total $204.022 million $195.099 million The increase in Electric is the result of continued system expansion and improvements due to growth within the service area. Water's CIP is proposed to decrease overall for FY 2003-08 by $475,000. Though waterline replacements have increased by $2.3 million, a portion of the utility relocations along state highways has been completed to reduce the overall CIP. Several major projects completed in 2003, including inflow/infiltration projects of $4.05 million and various system upgrades of $4.78 million, have reduced the Wastewater CIP for FY 2003-08. The increase in Solid Waste is driven by proposed landfill cell development of $1.74 million in FY 2008 of the five-year proposed CIP. MAJOR PROGRAMS/PROJECTS — 2003-08 CIP 1. Electric System The 2003-2008 CIP funds ongoing upgrades to the electric system infrastructure, including improvements to substations and the transmission and distribution systems. 2. Booster Pump Stations The CIP includes $5.6 million for the construction of two new booster pump stations. The design of the southwest booster pump station is complete, and construction will start in 2004. Construction costs are estimated at $3.2 million. This project was originally in the 2002-03 CIP. This booster pump station will provide water service to new developments located in the southwestern portion of Denton and includes portions of Country Lakes North and Hillwood and all of Robson Ranch. A new booster pump station to provide expanded service to the northwest portion of Denton is also included in the CIP with $0.3 million included in FY 2007 for design and $ 2.1 million included in FY 2008 for construction. 3. Water Regulatory Disinfection Modification The CIP includes $5.4 million to install improved disinfection system facilities at the Lake Lewisville water treatment plant. Completion is scheduled for 2006. This project addresses expected Environmental Protection Agency (EPA) rules affecting disinfection process and 338 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES EXECUTIVE SUMMARY (continued) disinfection by-product levels. Funding levels may change if the regulatory requirements change. 4. Elevated Storage Tanks The five-year CIP includes $3.8 million for two new elevated storage tanks. A 2.5 million - gallon elevated storage tank is planned for the middle pressure plane in southwest Denton at a project cost of $2.6 million, and a 1.0 million -gallon elevated storage tank for the southwest pressure plane near Robson Ranch is scheduled for construction in 2007 at a cost of $1.1 million. The demolition of the Peach Street tank is scheduled for 2005 at a cost of $0.1 million. 5. Water Distribution System Upgrade The CIP includes $7.8 million for the replacement and addition of water transmission and distribution lines. Many of the new transmission mains will serve as the main feeders from Lake Ray Roberts Water Treatment Plant for the western and southern parts of the city. 6. New Water Reclamation Pant The CIP includes $12.35 million for new water reclamation plant construction. In FY 2004, $350,000 has been budgeted for an interim package plant in the Clear Creek/Milam Creek basin. A permanent plant is scheduled to be built in FY 2006 at a cost of $6 million in the Clear Creek/Milam Creek basin. Another new plant in the Hickory Creek basin is scheduled to be designed in FY 2006 and constructed in FY 2007 at a cost of $6 million. 7. Wastewater Infiltration/Inflow Projects Funding of $3.3 million is included for various repair, improvement, and upgrade projects to support the infiltration/inflow (1/1) program. The projects address 1/1 associated with the Middle and Eastern Pecan Creek sanitary sewer basins and the Hickory Creek basin. 8. State Highway Relocations The Water and Wastewater CIPs include $17.1 million to relocate water and sewer lines along Texas Department of Transportation -related highway expansion projects in 2003 to 2007. Water line relocation costs account for $8.9 million, while wastewater line relocation costs total $8.2 million. 9. Drainage Projects The Wastewater portion of the CIP includes $7.3 million for various drainage projects. Included in the CIP is funding for the recommendations from the watershed/drainage master plan. This plan has identified drainage improvement needs and opportunities and has been incorporated in the long-range capital improvements plan. 10. Solid Waste Landfill Construction Development of a new landfill cell (3A), landfill and transfer improvements, and Final Cover for Phases 1 and 2 is scheduled in the CIP at an estimated cost of $4.7 million. Engineering design of Phase 3A begins in 2005 with construction scheduled in 2006 at a cost of $2.2 million. 339 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES UTILITIES EXECUTIVE SUMMARY (continued) 11. Methane Collection Facility A methane collection facility is scheduled for engineering and design in 2004, with construction in 2006, totaling $810,000. The methane gas will be collected from the Denton landfill for use as an energy source. 12. Solid Waste Container Improvements/Upgrades The five-year CIP contains $1.270 million to replace and add the necessary containers to support continued city growth for residential, commercial, and recycling collections. 13. Capital Construction Reserves The five-year CIP continues to maintain approximately $1.1 million per year in capital construction contingency reserves in Electric, Water, Wastewater, and Solid Waste. These reserves will only be used to address unforeseen capital requirements, and the financial plan is to replace any contingency funds used with net income earned each year. 340 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES mm'ar1Jl�ji��ttt� 341 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES ADOPTED 2003-08 CAPITAL IMPROVEMENT PROGRAM ELECTRIC UTILITY CASH REQUIREMENTS GROUP ASSIGNMENT NUMBERS * CATEGORY 2003-04 1 Automated Meter Reading $ 249,624 3 Building Construction 300,000 4 Capital Construction Reserve 500,000 7 Communications Equipment 1,481,000 8 Contingency 310,000 13 Distribution Substations 3,509,000 14 Distribution Transformers 710,000 18 Engineering 296,925 19 Feeder Extensions & Improvements 4,791,876 23 Meters 480,806 24 Miscellaneous 5,000 25 New Residential & Commercial 2,783,979 28 Over -to -Under Conversions 350,000 40 Street Lighting 852,631 43 Tools & Equipment 55,000 45 Transmission Lines 4,789,000 46 Transmission Substation 4,854,000 TOTAL $ 26,318,841 Utility Bonds $ 25,451,841 Revenue 867,000 Grand Total $ 26,318,841 *GROUP ASSIGNMENT (GA) NUMBERS are used for identification of CIP Projects by major category of expense. 342 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES Contents ADOPTED 2003-08 CAPITAL IMPROVEMENT PROGRAM ELECTRIC UTILITY CASH REQUIREMENTS 2004-05 2005-06 2006-07 2007-08 TOTAL $ 201,000 $ 203,000 $ 205,000 $ 207,000 $ 1,065,624 175,000 - 500,000 - 975,000 500,000 500,000 500,000 500,000 2,500,000 1,1 17,000 627,000 807,000 2,575,000 6,607,000 310,000 310,000 310,000 310,000 1,550,000 108,000 2,174,000 33,000 - 5,824,000 840,000 880,000 904,528 804,000 4,138,528 469,009 492,459 517,082 542,936 2,318,411 4,440,875 3,371,650 3,565,650 3,638,150 19,808,201 487,000 494,000 510,000 519,000 2,490,806 5,100 5,200 5,300 5,400 26,000 3,294,477 3,424,285 3,560,650 2,815,200 15,878,591 350,000 350,000 350,000 350,000 1,750,000 930,483 864,200 1,041,509 843,250 4,532,073 55,000 55,000 55,000 35,000 255,000 3,590,000 1,686,000 2,466,000 1,686,000 14,217,000 - 240,000 - 120,000 5,214,000 $ 16,872,944 $ 15,676,794 $ 15,330,719 $ 14,950,936 $ 89,150,234 $ 16,005,844 $ 14,809,594 $ 14,470,419 $ 14,110,536 84,848,234 867,100 867,200 860,300 840,400 4,302,000 $ 16,872,944 $ 15,676,794 $ 15,330,719 $ 14,950,936 $ 89,150,234 343 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES ADOPTED 2003-08 CAPITAL IMPROVEMENT PROGRAM WATER UTILITY CASH REQUIREMENTS GROUP ASSIGNMENT NUMBERS * CATEGORY 2003-04 2 Booster Station $ 3,166,800 4 Capital Construction Reserve 250,000 7 Communications Equipment 50,000 10 Development Plan Water Lines 250,000 12 Distribution System Upgrade 3,975,000 17 Elevated Storage 2,625,000 20 Field Services Replacement 1,416,066 24 Miscellaneous 130,000 29 Oversize Lines 370,000 35 Regulatory Disinfection Modifications - 36 Replace Lines - 38 State Highway Relocations 5,385,000 42 Taps, Fire Hydrants, Meters 986,301 43 Tools & Equipment 30,000 48 Plant Improvements 225,000 $ 18,859,167 Utility Bonds $ 13,324,800 Revenue 5,295,291 Aid In Construction 239,076 Grand Total $ 18,859,167 *GROUP ASSIGNMENT (GA) NUMBERS are used for identification of CIP Projects by major category of expense. 344 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES ADOPTED 2003-08 CAPITAL IMPROVEMENT PROGRAM WATER UTILITY CASH REQUIREMENTS Contents 2004-05 2005-06 2006-07 2007-08 TOTAL $ - $ - $ 291,000 $ 2,107,800 $ 5,565,600 250,000 250,000 250,000 250,000 1,250,000 50,000 25,000 25,000 25,000 175,000 250,000 250,000 250,000 250,000 1,250,000 1,120,000 371,000 1,772,000 626,312 7,864,312 982,000 375,000 1,1 15,000 - 5,097,000 1,431,664 1,453,086 1,559,785 1,622,683 7,483,284 - - - - 130,000 200,000 200,000 200,000 200,000 1,170,000 300,000 5,050,000 - - 5,350,000 - 15,000 15,000 - 30,000 2,059,162 3,482,000 - - 10,926,162 1,019,322 1,053,361 1,087,482 1,127,057 5,273,523 24,000 10,000 10,000 25,000 99,000 580,000 1,995,000 275,000 150,000 3,225,000 $ 8,266,148 $ 14,529,447 $ 6,850,267 $ 6,383,852 $ 54,888,881 $ 3,473,352 $ 9,586,000 $ 3,398,000 $ 2,457,800 $ 32,239,952 4,544,851 4,686,282 3,185,516 3,645,964 21,357,904 247,945 257,165 266,751 280,088 1,291,025 $ 8,266,148 $ 14,529,447 $ 6,850,267 $ 6,383,852 $ 54,888,881 345 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES ADOPTED 2003-08 CAPITAL IMPROVEMENT PROGRAM WASTEWATER UTILITY CASH REQUIREMENTS GROUP ASSIGNMENT NUMBERS * CATEGORY 2003-04 4 Capital Construction Reserve 5 Collection System Upgrade 10 Development Plan Sewer Lines 16 Drainage Improvements 20 Field Services Replacement 21 Infiltration/Inflow 22 Liftstation Improvements 24 Miscellaneous 26 New WW Plant/Trans Lines 29 Oversize Lines 36 Replace Lines 38 State Highway Relocations 42 Taps, Fire Hydrants, Meters 43 Tools & Equipment 47 Wastewater Effluent Reuse 48 Plant Improvements TOTALS: Utility Bonds Revenue Aid in Construction Grand Total *GROUP ASSIGNMENT (GA) NUMBERS are used for identification of CIP Projects by major category of expense. $ 250,000 1,545,000 250,000 2,095,000 2,450,800 156,000 22,000 350,000 200,000 201,170 4,764,325 173,340 45,000 200,000 20,000 $ 12,722,635 $ 11,455,325 1,093,970 173,340 $ 12,722,635 346 "Dedicated to Quality Service" CITY OF DENTON, TEXAS Contents ANNUAL PROGRAM OF SERVICES ADOPTED 2003-08 CAPITAL IMPROVEMENT PROGRAM WASTEWATER UTILITY CASH REQUIREMENTS 2004-05 2005-06 2006-07 2007-08 TOTAL $ 250,000 $ 250,000 $ 250,000 $ 250,000 $ 1,250,000 4,852,000 2,459,000 - - 8,856,000 250,000 250,000 250,000 250,000 1,250,000 1,580,000 1,470,000 1,960,000 200,000 7,305,000 - - 300,000 300,000 600,000 202,030 203,310 204,675 206,105 3,266,920 1,777,000 - - - 1,933,000 150,000 102,000 185,000 157,500 616,500 - 7,700,000 4,300,000 - 12,350,000 200,000 200,000 200,000 200,000 1,000,000 205,285 209,575 214,055 218,725 1,048,810 842,020 2,578,000 - - 8,184,345 187,135 201,115 215,265 229,600 1,006,455 140,000 10,000 24,000 45,600 264,600 200,000 200,000 200,000 200,000 1,000,000 200,000 162,551 165,928 169,405 717,884 $ 11,035,470 $ 15,995,551 $ 8,468,923 $ 2,426,935 $ 50,649,514 $ 9,031,020 $ 14,479,000 $ 6,610,000 $ 600,000 $ 42,175,345 1,817,315 1,315,436 1,643,658 1,597,335 7,467,714 187,135 201,115 215,265 229,600 1,006,455 $ 11,035,470 $ 15,995,551 $ 8,468,923 $ 2,426,935 $ 50,649,514 347 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES ADOPTED 2003-08 CAPITAL IMPROVEMENT PROGRAM SOLID WASTE UTILITY CASH REQUIREMENTS GROUP ASSIGNMENT NUMBERS * CATEGORY 2003-04 6 Commercial Collection 11 Disposal/Landfill 34 Recycling 37 Residential Collection 43 Tools & Equipment 48 Plant Improvements Utility Bonds Revenue Aid in Construction Grand Total *GROUP ASSIGNMENT (GA) NUMBERS are used for identification of CIP Projects by major category of expense. $ 130,000 260,000 105,000 1 10, 000 150,000 $ 755,000 $ 575,000 100,000 80,000 $ 755,000 348 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES ADOPTED 2003-08 CAPITAL IMPROVEMENT PROGRAM SOLID WASTE UTILITY CASH REQUIREMENTS 2004-05 2005-06 2006-07 2007-08 TOTAL $ 130,000 $ 130,000 $ 130,000 $ 130,000 $ 650,000 970,000 2,580,000 700,000 1,838,000 6,348,000 105,000 107,000 116,500 121,500 555,000 110,000 110,000 110,000 110,000 550,000 540,000 - 540,000 - 1,080,000 - - - - 150,000 $ 1,855,000 $ 2,927,000 $ 1,596,500 $ 2,199,500 $ 9,333,000 $ 1,675,000 $ 2,747,000 $ 1,406,500 $ 1,609,500 $ 8,013,000 100,000 100,000 100,000 100,000 500,000 80,000 80,000 90,000 490,000 820,000 $ 1,855,000 $ 2,927,000 $ 1,596,500 $ 2,199,500 $ 9,333,000 349 "Dedicated to Quality Service" CITY OF DENTON, TEXAS ANNUAL PROGRAM OF SERVICES mm'ar1Jl�ji��ttt� 350 "Dedicated to Quality Service" Contents teadenshipPhilosophy We affirm that each of u8 ha8 leader8hlp, ta8k and management re8pon81bilitie8. Our 8reate8t performance 18 achieved through partnerships and cooperation. We are motivated to excellence by cultivating open communication that lnvolve8 and Supports, people. We are talented, dedicated and dlver8e 1ndividuak who, by challenging g8tem8 and owning our work, make 818nlficant contribution to the greater good of the community. To cServe with CHAQACTEQ: Cooperation Honesty Accountability Qe�Pect Ability Creativity Trust excellence Qe�pomivenem