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Extension of term of contract — Ordinance No. 2010-206 1 09/07/10 1 ) R
ORDINANCE NO. 20 1 -023
AN ORDINANCE OF THE CITY OF DENTON, TEXAS ACCEPTING COMPETITIVE
SEALED BIDS AND AWARDING A BEST VALUE CONTRACT FOR AN ELECTRONIC
DOCUMENT ARCHIVING SYSTEM FOR THE PLANNING AND DEVELOPMENT
DEPARTMENT; AUTHORIZING THE EXPENDITURE OF FUNDS THEREFOR; AND
PROVIDING AN EFFECTIVE DATE (BID 4450-BEST VALUE BID FOR IMAGING PROJECT
AWARDED TO VP IMAGING DBA DOCUNAV SOLUTIONS IN THE AMOUNT OF
$186,650.
WHEREAS, the City has solicited, received, and tabulated competitive best value bids, for
the purchase of necessary materials, equipment, supplies or services in accordance with the
procedures of State law and City ordinances based on the best value as determined by using the
selection criteria set forth in the request for bids; and
WHEREAS, the City's selection committee has reviewed and recommended that the herein
described bids are the best value based on the selection criteria for the materials, equipment,
supplies or services as shown in the "Bid Proposals" submitted; and
WHEREAS, the City's Purchasing Agent has determined that the best value bid process
provides the best value to the City for this procurement; and
WHEREAS, the City Council has provided in the City Budget for the appropriation of funds
to be used for the purchase of the materials, equipment, supplies or services approved and accepted
herein; NOW, THEREFORE,
THE COUNCIL OF THE CITY OF DENTON HEREBY -ORDAINS:
SECTION 1. The findings and conclusions set forth in the preamble of this ordinance are
incorporated within the body of the ordinance.
SECTION 2. The options in the following numbered bids for materials, equipment,
supplies, or services, shown in the "Bid Proposals" on file in the office of the City Purchasing
Agent, is hereby accepted and approved as being the best value based on the selection criteria
contained in the request for bids for such items:
BID VENDOR
AMOUNT
4450 VP Imaging DBA DocuNav Solutions $186)650
SECTION.). By the acceptance and approval of the above items of the submitted bids, the
City accepts the offer of the persons submitting the bids for such items and agrees .to purchase the
materials, equipment, supplies or services in accordance with the terms, specifications, standards,
quantities and for the specified sums contained in the Bid Invitations, Bid Proposals, and related
documents.
SECTION 4. The City Manager is hereby authorized to execute any and all necessary
written contracts for the performance of the services in accordance with the bids accepted and
approved herein, provided that such contracts are made in accordance with and relating to the items
specified in Section 1, which written contract(s) shall be attached hereto; provided that the written
contract is in accordance with the above Request to Submit Bids, Bid Proposals, and documents
relating thereto specifying the terms, conditions, plans and specifications, standards, quantities and
specified sums contained therein. -
SECTION 5. By the acceptance and approval of the above enumerated bids, the City
Council hereby authorizes the expenditure of funds therefor in the amount and in accordance with
the approved bids.
SECTION 6. This ordinance shall become effective immediately upon its passage and
approval.
PASSED AND APPROVED this day of ,2010.
ATTEST:
JENNIFER WALTERS, CITY SECRETARY
By: �
APPROVED AS TO LEGAL FORM:
ANITA BURGESS, CITY ATTORNEY
BY:
3-ORD- 4450
CONTRACT BY AND BETWEEN
CITY OF DENTON, TEXAS AND
BID NO. 4450
THIS CONTRACT is made and entered into this 3f�> day of A.D.. 2010 by and
between VP Imaging DBA DocuNav Solutions a corporation, whose address is 5048 Tennyson
Parkway, Suite 110, Plano, TX 75024, hereinafter referred to as "Contractor," and the CITY OF
DENTON, TEXAS, a home rule municipal corporation, hereinafter referred to as "City," to be effective
upon approval of the Denton City Council and subsequent execution of this Contract by the Denton City
Manager or his duly authorized designee.
For and in consideration of the covenants and agreements contained herein, and for the mutual
benefits to be obtained hereby, the parties agree as follows:
I.
SCOPE OF SERVICES
Contractor shall provide all labor, supervision, materials and equipment necessary for designing
an integrated electronic data management system for the City of Denton Planning and building
Inspections Departments. These products and services shall be provided in accordance with the
Specifications for Bid 4450 Imaging Project, a copy of which is attached hereto and incorporated herein
as Exhibit "A" (or on file in the office of the Purchasing Agent), and the Contractor's Bid in response
thereto, a copy of which is attached hereto and incorporated herein for all purposes as Exhibit "B". The
Contract consists of this written agreement and the following items which are attached hereto and
incorporated herein by reference:
(a) Specifications for Bid 4450 Imaging Project; (Exhibit "A" or on file in the office of the
Purchasing Agent).
(b) Contractor's Bid. (Exhibit "B");
(c) Insurance Requirements. (Exhibit "C");
(d) Form CIQ — Conflict of Interest Questionnaire (Exhibit "D").
These documents make up the Contract documents and what is called for by one shall be as
binding as if called for by all. In the event of an inconsistency or conflict in any of the provisions of the
Contract documents, the inconsistency or conflict shall be resolved by giving precedence first to the
written agreement then to the contract documents in the order in which they are listed above. These
documents shall be referred to collectively as "Contract Documents."
Bid 4450 Imaging Project for Planning and Building Inspections
II.
TIME OF COMPLETION
Contractor agrees and covenants that all work hereunder shall be complete within N/A C-V7
days following notice to proceed from City.
Or
III.
TERM OF CONTRACT
The initial term of this Contract shall be determined by mutual agreement of both parties.
IV.
WARRANTY
Contractor warrants and covenants to City that all goods and services provided by Contractor,
Contractor's subcontractors, and agents under the Agreement shall be free of defects and produced and
performed in a skillful and workmanlike manner and shall comply with the specifications for said goods
and services as set forth in this Agreement and the Bid Specifications attached hereto and incorporated
herein as Exhibit "A"(or on file in the office of the Purchasing Agent). Contractor warrants that the
goods and services provided to City under this Agreement shall be free from defects in material and
workmanship, for a period of one (1) year commencing on the date that City issues final written
acceptance of the project.
V.
PAYMENT
Payments hereunder shall be made to Contractor following city's acceptance of the work and
within thirty (30) days of receiving Contractor's invoice for the products and services delivered. Total
compensation under this contract shall not exceed the sum of 186,650.
Contractor recognizes that this Contract shall commence upon the effective date herein and
continue in full force and effect until termination in accordance with its provisions. Contractor and City
herein recognize that the continuation of any contract after the close of any given fiscal year of the City
of Denton, which fiscal year ends on September 30th of each year, shall be subject to Denton City
Council approval. In the event that the Denton City Council does not approve the appropriation of funds
for this contract, the Contract shall terminate at the end of the fiscal year for which funds were
appropriated and the parties shall have no further obligations hereunder.
VI.
PROTECTION AGAINST ACCIDENT TO EMPLOYEES AND THE PUBLIC
Contractor shall at all times exercise reasonable precautions for the safety of employees and
others on or near the work and shall comply with all applicable provisions of Federal, State, and
Municipal safety laws. The safety precautions actually taken and the adequacy thereof shall be the sole
responsibility of the Contractor. Contractor shall indemnify City for any and all losses arising out of or
related to a breach of this duty by Contractor pursuant to paragraph VIII. INDEMNIFICATION and
paragraph IX. COMPLIANCE WITH APPLICABLE LAWS set forth herein.
Bid 4450 Imaging Project for Planning and Building Inspections
VII.
LOSSES FROM NATURAL CAUSES
Unless otherwise specified, all loss or damage to Contractor arising out of the nature of the work
to be done, or from the action of the elements, or from any unforeseen circumstances in the prosecution
of the same, or from unusual obstructions or difficulties which may be encountered in the prosecution of
the work, shall be sustained and borne by the Contractor at its own cost and expense.
VIII.
INDEMNIFICATION
Contractor shall release, defend, indemnify and hold the City, its elected officials, officers and
employees harmless from and against all claims, damages, injuries (including death), property damages
(including loss of use), losses, demands, suits, judgments and costs, including attorney's fees and
expenses, in any way arising out of, related to, or resulting from the services provided by Contractor
under this Agreement or caused by the negligent act or omission or the intentional act or omission of
Contractor, its officers, agents, employees, subcontractors, licensees, invitees or any other third parties
for whom Contractor is legally responsible (hereinafter "Claims"). Contractor is expressly required to
defend City against all such Claims.
In the event the City is a named party to a suit arising out of the subject matter of this Contract,
the City shall have reasonable input into the selection of defense counsel to be retained by Contractor in
fulfilling its obligation hereunder to defend and indemnify City. City reserves the right to provide a
portion or all of its own defense; however, City is under no obligation to do so. Any such action by City
is not to be construed as a waiver of Contractor's obligation to defend City or as a waiver of
Contractor's obligation to indemnify City pursuant to this Contract. Contractor shall retain defense
counsel within seven (7) business days of City's written notice that City is invoking its right to
indemnification under this Contract. If Contractor fails to retain counsel within such time period, City
shall have the right to retain defense counsel on its own behalf, and Contractor shall be liable for all
costs incurred by City.
IX.
COMPLIANCE WITH APPLICABLE LAWS
Contractor shall at all times observe and comply with all Federal, State and local laws,
ordinances and regulations including all amendments and revisions thereto, which in any manner affect
Contractor or the work, and shall indemnify and save harmless City against any claim related to or
arising from the violation of any such laws, ordinances and regulations whether by Contractor, its
employees, officers, agents, subcontractors, or representatives. If Contractor observes that the work
is at variance therewith, Contractor shall promptly notify City in writing.
X.
VENUE
The laws of the State of Texas shall govern thi
enforcement of this Contract. The parties agree that this
Texas, and that exclusive venue shall lie in Denton County,
interpretation, validity, performance and
Contract is performable in Denton County,
Texas.
Bid 4450 Imaging Project for Planning and Building Inspections
XI.
ASSIGNMENT AND SUBLETTING
Contractor agrees to retain control and to give full attention to the fulfillment of this Contract,
that this Contract shall not be assigned or sublet without the prior written consent of City, and that no
part or feature of the work will be sublet to anyone objectionable to City. Contractor further agrees that
the subletting of any portion or feature of the work, or materials required in the performance of this
Contract, shall not relieve Contractor from its full obligations to City as provided by this Contract.
XII.
INDEPENDENT CONTRACTOR
Contractor covenants and agrees that Contractor is an independent contractor and not an officer,
agent, servant or employee of City; that Contractor shall have exclusive control of and exclusive right to
control the details of the work performed hereunder and all persons performing same, and shall be
responsible for the acts and omissions of its officers, agents, employees, contractors, subcontractors and
consultants; that the doctrine of respondeat superior shall not apply as between City and Contractor, its
officers, agents, employees, contractors, subcontractors and consultants, and nothing herein shall be
construed as creating a partnership or joint enterprise between City and Contractor.
XIII.
INSURANCE AND CERTIFICATES OF INSURANCE
Contractor shall procure and maintain for the duration of the contract insurance coverage as set
forth in the Insurance Requirements marked Exhibit "C" attached hereto and incorporated herein by
reference. Contractor shall provide a signed insurance certificate verifying that they have obtained the
required insurance coverage prior to the effective date of this Contract.
XIV.
HINDRANCES AND DELAYS
No claims shall be made by Contractor for damages resulting from hindrances or delays from
any cause during the progress of any portion of the work embraced in this Contract.
XV.
AFFIDAVIT OF NO PROHIBITED INTEREST
Contractor acknowledges and represents it is aware of all applicable laws, City Charter, and City
Code of Conduct regarding prohibited interests and that the existence of a prohibited interest at any time
will render the Contract voidable. Contractor has executed the Affidavit of No Prohibited Interest,
attached and incorporated herein as Exhibit "D".
XVI.
SEVERABILITY
The provisions of this Contract are severable. If any paragraph, section, subdivision, sentence,
clause, or phrase of this Contract is for any reason held to be contrary to the law or contrary to any rule
or regulation having the force and effect of the law, such decisions shall not affect the remaining
portions of the Contract. However, upon the occurrence of such event, either party may terminate this
Bid 4450 Imaging Project for Planning and Building Inspections
Contract by giving the other party thirty (30) days written notice.
XVII.
TERMINATION
City may, at its option, with or without cause, and without penalty or prejudice to any other
remedy it may be entitled to at law, or in equity or otherwise under this Contract, terminate further work
under this contract, in whole or in part by giving at least thirty (30) days prior written notice thereof to
Contractor with the understanding that all services being terminated shall cease upon the date such
notice is received.
XVIII.
ENTIRE AGREEMENT
This Contract and its attachments embody the entire agreement between the parties and may only
be modified in writing if executed by both parties.
XIX.
CONTRACT INTERPRETATION
Although this Contract is drafted by City, should any part be in dispute, the parties agree that the
Contract shall not be construed more favorably for either party.
XX.
SUCCESSORS AND ASSIGNS
This Contract shall be binding upon the parties hereto, their successors, heirs, personal
representatives and assigns.
XXI.
HEADINGS
The headings of this Contract are for the convenience of reference only and shall not affect in
any manner any of the terms and conditions hereof.
XXII.
RIGHT TO AUDIT
The OWNER shall have the right to audit and make copies of the books, records and computations
pertaining to this agreement. The CONTRACTOR shall retain such books, records, documents and
other evidence pertaining to this agreement during the contract period and five years thereafter, except if
an audit is in progress or audit findings are yet unresolved, in which case records shall be kept until all
audit tasks are completed and resolved. These books, records, documents and other evidence shall be
available, within 10 business days of written request. Further, the CONTRACTOR shall also require all
Subcontractors, material suppliers, and other payees to retain all books, records, documents and other
evidence pertaining to this agreement, and to allow the OWNER similar access to those documents. All
books and records will be made available within a 50 mile radius of the City of Denton. The cost of the
audit will be borne by the OWNER unless the audit reveals an overpayment of 1% or greater. If an
overpayment of 1 % or greater occurs, the reasonable cost of the audit, including any travel costs, must
be borne by the CONTRACTOR which must be payable within five business days of receipt of an
invoice.
Bid 4450 Imaging Project for Planning and Building Inspections
Failure to comply with the provisions of this section shall be a material breach of this contract and shall
constitute, in the OWNER'S sole discretion, grounds for termination thereof. Each of the terms
"books", "records", "documents" and "other evidence", as used above, shall be construed to include
drafts and electronic files, even if such drafts or electronic files are subsequently used to generate or
prepare a final printed document.
Bid 4450 Imaging Project for Planning and Building Inspections
IN WITNESS WHEREOF, the parties of these presents have executed this agreement in the year
and day first above written.
CONTRACTOR
.,
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Title: _P_9C'J
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PRINTED NAME
CITY OF D NT S
BY:
CITY MANAGER
DATE:
DEPARTMENTAL APPROVAL
APPROVED AS TO LEGAL FORM
ANITA BURGESS, CITY ATTORNEY
BY:
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DATE: A-2
Bid 4450 Imaging Project for Planning and Building Inspections
Exhibit A
Purchasing Department
901-B Texas St.
Denton, TX 76209
(940) 349-7100
www.dentonpurchasing.com
BEST VALUE BID # 4450
Imaging Project
BIDS DUE: December 17, 2009
2:00 P.M.
Questions concerning this BID should be directed to:
Bid Procedures: Technical Specifications:
Jody Hays Mary Collins
Buyer Technology Services Manager
(940) 34977100 (940) 349-7888
Bid submitted by:
Company Name
NOTICE TO VENDORS
Sealed bid proposals will be received by the City of Denton, Texas at the office of the
Purchasing Agent prior to 2:00 P.M., December 17, 2009, then publicly opened to determine the
BEST VALUE for the following listed items as per bid instructions and specifications.
BID # 4450 — Imaging Program
Pre -bid conference, December 9, 2009 at 2 PM in the Upstairs Training Room at 901-A Texas
Street in the City of Denton Service Center complex.
Qualified prospective bidders may obtain copies of the bid invitation with information to bidders,
bid proposals, plans and/or specifications at the office of the Purchasing Agent, located at 901-B
Texas Street, Denton, Texas in the Purchasing / Warehouse portion of the Service Center
complex.
Proposals received later than the specified time (2:00 P.M.) and date will be returned to the offer
or unopened. The proposals will be officially ranked by the criteria, which includes price, as set
forth in the bid documents. This procurement will be awarded by City Council based upon best
value per the selection criteria. The submitted proposal shall not be altered, withdrawn, or
resubmitted within sixty (60) days from and after the date of the proposal opening.
Evaluation and Selection Process: Proposals will be reviewed by a Selection Team. Evaluation
of proposals will be based on the following:
1. Ability of vendor to meet bid requirements as specified
FACTOR: 40%
2. Ability of vendor to meet delivery schedule
FACTOR: 5%
3. Flexibility of consultants, i.e. scheduling, setup, scanning capabilities
FACTOR: 20%
4. Price
FACTOR: 25%
5. Ease of billing and compliance with billing specifications
FACTOR: 5%
6. References
FACTOR: 5%
The City of Denton, Texas reserves the right to reject any and all bids and to waive defects in
bids.
Minority and small business vendors or contractors are encouraged to bid on any and all City of
Denton projects.
CITY OF DENTON, TEXAS
(940) 349-7100
TOM D. SHAW, C.P.M.
PURCHASING AGENT
CITY OF DENTON BID FOR
Imaging Project
Instructions
The City of Denton requests proposals from responsive and responsible bidders and seeks to
enter into contract for an Imaging Project. Goods and services shall be delivered/rendered
F.O.B. at the City of Denton office locations.
The City has outlined specifications it feels are relevant to obtaining the level of service we
expect; however we realize that companies approach these issues in different ways. Therefore,
we plan to use this bid process as a starting point. This is not a low -bid process, but cost will be a
consideration. Ultimately, the contract will be awarded to the vendor or vendors who offer the
best overall solution based on our analysis of the bids. Our goal is to complete this project by
October 2010.
To participate in this process and be considered as a document solution provider to the City,
please follow the following steps.
1. Carefully read the attached BID document.
2. Prepare and attach a proposal detailing the services you intend to provide, pricing
and other terms of your proposal. No form is provided, so please use your
company's standard proposal process, and include the completed table from the
"Requirements" section of this document.
3. Proposals must be in writing and include information as to how all aspects detailed
in the "Scope and Purpose" of the BID will be addressed.
4. Return the completed specifications and proposal to City of Denton by 2:00 p.m.
Thursday, December 17, 2009.
The contents of the proposals will be considered to be privileged communications between the
City of Denton and each individual vendor; however they may be shared with officers and/or
members of the appropriate departments or boards of the City of Denton. After award, the
contents may be subject to open records.
PAGE 3 OF BID # 4450 Bidder's Initials0 .
CITY OF DENTON BID FOR
Imaging Project
OBJECTIVE
The purpose of the proposed Imaging Project will provide a means of integrating the document
management programs in use by the City of Denton's Planning and Development Department,
and implement the Department's document management and imaging solutions using the
existing Enterprise Document Management Solution.
THE BID PROCESS
The following highlights the process and time frame City of Denton intends to follow with
respect to this BID:
• Issue BID
• Ads posted
• Pre -bid conference
• Responses due
• Evaluate top proposers week of
• Select preferred service provider by
• Present recommendation to City Council
• Commence program
City of Denton reserves the right to vary any or all elements of the BID process and timeframe.
The evaluation of BID's will be based on assessing the Proposer's capability of meeting City of
Denton's overall objectives. The Proposer's submissions will be assessed on the following
criteria:
• Competence and resources to provide an efficient high quality service
• Technical compatibility with requirements
• Price for providing the service
• Availability to commence and complete services in a time -sensitive manner
• Ability to integrate imaging proposals with existing software and systems
Proposers must submit I original and 3 copies of their response in a hard format. One soft copy
format must also be submitted. Soft copy formats must be saved as Microsoft word and excel
files. Proposals shall consist of no more than thirty 8%2 x I I pages.
GENERAL CONDITIONS
The City of Denton desires to award this bid on an "all or nothing" basis to the responsive,
responsible bidder meeting or exceeding the bid specifications by using the cost per copy rates
submitted by Bidders on the Bid Response Form. However, the City of Denton reserves the right
to make award(s) by individual item, division, aggregate or none, or a combination thereof with
one or more bidders; to cancel the bid, reject any and all bids or waive any minor irregularity or
technicality in bids received as determined to be in the best interest of the City of Denton. Any
award, and related documents such as a purchase order or contract, shall include all applicable
terms and conditions set forth in this BID.
PAGE 4 OF BID # 4450 Bidder's Initials
CITY OF DENTON BID FOR
Imaging Project
OVERVIEW
The City of Denton has an Enterprise Document Management Solution (EDMS) using
Laserfiche version 8.02, Laserfiche Workflow version 8, Laserfiche Enterprise WebLink,
Laserfiche Enterprise WebAccess, and DocuNav Integration Toolbar software. Respondents to
this RFP will bid professional services to implement the Planning and Development
Department's document management and imaging solutions using the City of Denton's existing
EDMS software. Any proposed custom enhancements or other software necessary to achieve the
required system integrations must be clearly defined. The City of Denton Planning and
Development Department has a need for:
• Scanning and digital archiving
• Sharing and security of documents
• Workflow processes
• Document tracking
• Document retention and destruction periods
• Streamlined processes and integration of systems
• Improved staff efficiencies and customer service
• Improved access to Ordinance documents and records management
• Access to Laserfiche Ordinance documents from the ESRI GIS software system
• Reduction in storage needs
• Consistent document filing into one repository
• Faster response to records requests
SCOPE & PURPOSE
Project Categories — This project includes components from 5 different categories;
Archive/Retrieval, Workflow, Back Scanning, Integration, and Public Portal. Respondents must
bid solutions in all categories to be considered as the vendor to be awarded this bid.
A. Archive/Retrieval — The Archive and Retrieval Projects will establish the file
structure to allow the Department to have one central repository with all the
documents filed following established protocol. This category must be completed
before any other category can begin because the documents must reside in the EDMS
to accomplish the additional goals of the projects. This phase automates the filing of
all the documents and allows for index integration with the existing TRAKiT
application. Over the last several years, documents have been attached to records in
the TRAKiT database. To eliminate the need for users to look in multiple locations
for the documents, all images will be migrated into Laserfiche. The TRAKiT
migration is required before Back Scanning Planning Project Files can begin.
1. Planning Archive/Retrieval — The goal for this project is to improve the storage
and retrieval of documents for the Planning Division. Currently, the documents
are stored as paper files, on cds, in TRAKiT, and in shared folders. This project
will provide centralized storage in the Laserfiche server for quick retrieval to
provide improved business processes and increase staff efficiencies. Vendor will
review, configure, train, and document the implementation of Laserfiche and
DocuNav Solutions software for this division. Vendor will:
PAGE 5 OF BID # 4450 Bidder's Initials
CITY OF DENTON BID FOR
Imaging Project
• Work with the Planning division to determine the proper configuration of
the Laserfiche template and folder structure for the Project Files folders
and documents.
• Create the Laserfiche templates and folders.
• Configure the initial AutoFile rules to retrieve index data from TRAKiT
and files documents into Address Folders.
• Review the structure with the appropriate Denton staff and make any
additional changes as needed to receive confirmation.
• Work with Denton IT staff to properly configure and install the QuickLink
tool for search links from TRAKiT.
• Work with Denton IT for the security configuration for Planning Division's
Laserfiche security.
• Provide (3 days) of training for Denton staff involved with scanning,
indexing, importing and searching documents in the system.
• Provide documentation for the configurations of new Laserfiche process for
the Planning division.
2. Building Inspections Archive/Retrieval — The goal for this project is to improve
the storage and retrieval of documents for the Building Inspections Division.
Currently, the documents are stored as paper files, on cds, in TRAMT, and in
shared folders. Centralized storage in the Laserfiche server and quick retrieval
will provide improved business processes and increase staff efficiencies.
DocuNav Solutions will review, configure, train, and document the
implementation of Laserfiche and DocuNav Solutions software for this division.
Vendor will:
• Work with Building Inspections Division to determine the proper
configuration of the Laserfiche template and folder structure for the
Address folders and documents.
• Create the Laserfiche templates and folders.
• Configure the initial AutoFile rules to retrieve index data from TRAKiT
and files documents into Address Folders.
• Review the structure with the appropriate Denton staff and make any
additional changes as needed to receive confirmation.
• Work with Denton IT staff to properly configure and install the QuickLink
tool for search links from TRAKiT.
• Work with Denton IT for the security configuration for Build Inspections
Laserfiche security.
• Provide (2 days) of training for Denton staff involved with scanning,
indexing, importing and searching documents in the system.
• Provide documentation for the configurations of new Laserfiche process for
Building Inspections.
PAGE 6 OF BID # 4450 Bidder's Initials
CITY OF DENTON BID FOR
Imaging Project
3. Ordinance Reconfiguration Archive/Retrieval — The goal for this project is to
simplify searching through the existing City Ordinances. Currently, the
Ordinances are scanned by the City Secretary's office and indexed by the year
with approximately 50 Ordinances per document. Several departmental users
currently struggle to quickly find the appropriate Ordinance. Vendor will:
• Work with the Planning Division and the City Secretary to determine the
proper reconfiguration of the Laserfiche template and folder structure for
the Ordinance documents.
• Edit the Laserfiche templates and folders.
• Review the revised structure with the appropriate Denton staff and make
any additional changes as needed to receive confirmation.
• Work with Denton IT for the security configuration for Ordinance
documents.
• Provide the labor required to reprocess all the existing Ordinance
documents so each ordinance is a separate document and has the Ordinance
Number on the document template.
• Denton staff will review the documents in a timely manner for proper
indexing.
• Will provide an ESRI search tool to allow user to search the properly
configured documents to be retrieved from a Zoning Layer.
• Will configure the system to provide work queues for the date forward
indexing by Denton staff.
• Will provide (I day) of training for Denton staff involved with the new
Ordinance indexing process.
• Will provide documentation for the configurations of new Laserfiche
process for the journal entry documents.
B. Workflow:
1. Workflow for Residential and Commercial Alterations — The goal for this
project is to improve the integration of the business processes for review and
approval of Residential and Commercial Alterations permits. Vendor will
review, configure, train and document the implementation of Workflow
processes using TRAMT, Laserfiche and Vendor software for this Department.
Vendor will:
• Work with the Residential and Commercial Alterations Permit Department
to determine the proper configuration of the Laserfiche workflow engine
and any needed interfaces with other applications, i.e., TRAKiT.
• Create the Laserfiche workflow configurations.
• Review the new digital processes with the appropriate Denton staff and
make any additional changes as needed to receive confirmation.
• Provide (3 days) of training for Denton staff involved with approvals,
importing, scanning, plan reviews and archive.
• Provide documentation for the configurations of new Laserfiche processes
for Residential and Commercial Alterations.
PAGE 7 OF BID # 4450 Bidder's Initials
CITY OF DENTON BID FOR
Imaging Project
2. Workflow for Planning Division Projects - The goal for this project is to improve
the integration of the business processes for review and approval of applications
submitted to the Planning Department. Vendor will review, configure, train and
document the implementation of Workflow processes using TRAMT, Laserfiche
and DocuNav Solutions software for this Department. Vendor will:
• Work with the Planning Department to determine the proper configuration
of the Laserfiche workflow engine and any needed interfaces with other
applications, i.e., TRAKiT.
• Create the Laserfiche workflow configurations.
• Review the new digital processes with the appropriate Denton staff and
make any additional changes as needed to receive confirmation.
• Work with the Department to determine the needed reports to track the
progress of projects.
• Build up to 6 different reports using the City's reporting tools application.
• Provide (5 days) of training for Denton staff involved with approvals,
importing, scanning, plan reviews and archive.
• Provide documentation for the configurations of new Laserfiche processes
for the Planning Department.
C. On -Site Assistance with Back Scanning — Planning Project Files
The goal for this project is to improve the availability of documents, organize the
project files and locate all required documents. Currently, the documents are stored
as paper files, on cds, in TRAKiT and in shared folders with many duplicate
documents because the required 15 copies provided with the application. Scanning
of all paper documents would not be practical or necessary. We are quoting a
project file based approach. After the configurations projects are completed, vendor
will:
• Work with the Planning Division to determine the required documents for
each project.
• Furnish on -site help to complete the project file folders.
• Index all the assembled digital copies of document for the project files that
where imported from TRAMT, CDs and the shared folders.
• Determine the required files that are missing, and Denton staff will assist in
locating the missing files.
• As needed, prep, scan and index additional files to complete the project
folders.
• Will work from the current year backwards.
• Tag paper documents for destruction but will not do any destruction of the
documents.
• Work with Denton staff to help direct the on -site staff toward the most
productive outcome.
• Bill for hours used.
• Work with Denton to define location and equipment for the project.
PAGE 8 OF BID # 4450 Bidder's Initials - 2
CITY OF DENTON BID FOR
Imaging Project
D. Integration
1. TRAKiT Migration — Project for Planning - The goal for this project is to
move all existing documents from the TRAKiT application and store them in the
Laserfiche server. Currently documents are stored in multiple locations without
structure and moving all files into a central repository will allow for the document
management and retrieval options the department desires. Documents stored in
Laserfiche are accessible from ESRI, TRAKiT, Laserfiche and any other method
desired.
• After the Archive/Retrieval configuration of all the Department Laserfiche
folders and templates, vendor will configure our export utility tool to
export all the documents currently stored in TRAKiT and import the same
into the Laserfiche server.
• Documents will remain in their existing file formats, no file format changes
will be provided during this project.
• The process configuration will be updated, if needed, to support the
exported documents.
• The documents will not be deleted from TRAKiT during this project only
copied.
2. ESRI Search — Integration - The goal for this project is provide an Enterprise
search tool for ESRI to retrieve documents stored in the Laserfiche repository.
Currently documents are stored in multiple locations with copies of files being
attached to the ESRI features. The search tool will allow simple configuration to
retrieve the desired documents from the ESRI interface. Vendor will:
• Install the DocuNav Solutions Enterprise Search Tool for ESRI.
• Work with Denton staff to configure the search tool to work for Zoning
Ordinances and Project Files.
• Train Denton Technology Services (ESRI) staff on the functions and
configuration on the Enterprise Search Tool.
E. Public Portal/Web Interface
The goal for this project is to improve customer service for applicants and
streamline notifications and the review processes. Currently applicants provide 15
copies for projects and the paper documents are distributed to multiple reviewers.
This project would allow applications and documents to be uploaded via the web
and notifications to be sent via email. Applicants would also be able to view
documents on-line during the review process. Vendor will:
• Work with the Planning Division to determine the proper configuration and
design of a custom web portal.
• Create the custom web portal to be used by applicants.
• Build 50 web forms for use on the portal.
• Configure the routing and workflow of the documents and forms loaded
into the portal.
• Review the new digital processes with the appropriate Denton staff and
make any additional changes as needed to receive confirmation.
PAGE 9 OF BID # 4450 Bidder's Initials
CITY OF DENTON BID FOR
Imaging Project
• Provide (2 days) of training for Denton staff involved with approvals,
importing, scanning, plan reviews and archive.
• Provide documentation for the configurations of new Laserfiche processes
for the Planning Department's Public Portal.
REQUIREMENTS
Bidders will provide project plans that define the project implementation schedules and total
project timeframes. The project costs estimates and implementation timelines must be included.
Vendors must bid the entire project to be considered in this bid process.
Planning Projects
Projects
Completion
Timeframe
Cost
Planning: Archive/Retrieval
TRAKiT Migration: Integration
Planning & City Secretary: Ordinance Reconfiguration
ESRI Search to Ordinances: Integration
Planning Project Files: Workflow
Planning Project Files: Back Scanning
Web Interface: Public Portal
Planning Total
Buildiniz Inspections
Projects
Completion
Timeframe
Cost
Building Inspections: Archive/Retrieval
Residential or Commercial Alterations Permits:
Workflow
Building Inspections Total
Planning Division Resources.
The Planning Division has determined that the scanning needed to implement the projects
defined as "date forward" will be performed by the current City staff with the exception of a
reasonable amount of scanning input for proof -of -concept, testing, and training of the proposed
solutions. During the implementation phases of all the projects, the Planning Division will have
staff available for training and for decisions during configurations given reasonable scheduling
by the vendor.
PAGE 10 OF BID # 4450 Bidder's Initials
CITY OF DENTON BID FOR
Imaging Project
Award and Implementation
The contract/award period shall be for a period beginning on the date of the notice of award and
will remain in full force and effect until the work, as defined in the accepted bid, is completed.
Proposals must be in writing and include the following information:
• A proposal detailing cost and time frames of each phase of the project
• A detailed list of processes used to accomplish the program as outlined in this
document
• The names and contact information of company. principles and contacts through the
regional level, including key contacts and positions of the people completing the
work for this project
• Contact information for at least five references with which the vendor has provided
similar services
Proposers must submit 1 original and 3 copies of their response in a hard format. One soft copy
format must also be submitted. Soft copy formats must be saved as Microsoft word and excel
files. Proposals shall consist of no more than thirty 8'/z x 11 pages.
Proposals are to be returned by 2:00 P.M. December 17, 2009 to:
City of Denton
Purchasing Department
Attn: Jody Hays
901 B Texas Street
Denton, TX 76209
The evaluation of responses will be based on the following criteria:
Ability of vendor to meet requirements exactly as specified — 40%
Ability of vendor to meet delivery schedule — 5%
Flexibility of consultants, i.e. scheduling, setup, scanning capabilities — 20%
Pricing — 25%
Ease of billing and compliance with billing specifications — 5%
References — 5%
PAGE 11 OF BID # 4450 Bidder's Initials
Exhibit B
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Corporate Office: 5048 Tennyson Parkway, STE 110 • Plano, TX 75024.800.353.2320
Request for Proposal for
City of Denton
Best Value Bid #4450
By DocuNav Solutions
Imaging Project
Response Due: December 17, 2009
29000 P.M.
Laserf ich-eo*
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Corporate Office: 5048 Tennyson Parkway, STE 110 • Plano, TX 75024.800.353.2320
www.docunay.com
1
Table of Contents
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800.353.2320
EXECUTIVE SUMMARY.....................................................................3
CORPORATE BACKGROUND AND EXPERIENCE ...... .....:......0... 4
DOCUNAV EXPERIENCE & QUALIFICATIONS ..........................5
PROJECT TIMELINE OVERVIEW...................................................6
PROJECTPLANS .................................................. �.............................7
REFERENCES......................................................................................13
PROJECTTIMELINE.........................................................................14
PLANNING PROJECTS PRICING....................................................15
BUILDING INSPECTIONS PRICING ........... :.................................. 17
REQUIREMENTS TIMEFRAME AND COST................................18
2
Executive Summary
800.353.2320
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Dear City of Denton:
Enclosed is DocuNav Solution's proposal in regards to the City's request for an imaging project
integrated with the current, enterprise Laserfiche and DocuNav software for the Planning and
Development departments. The RFP indicates, you are looking for a vendor to guide the
departments through the complicated process of designing an integrated EDMS solution. Our
experiences gained from implementing solutions of similar size and scope for several other local
cities included as references will surely qualify us for success in your effort. Additionally for ten
plus years, DocuNav has been successfully implementing and integrating the enterprise EDMS
solution across many of the City of Denton's departments. We are confident our extensive
product suite, seamless integration capabilities, and experienced staff will provide us with the
necessary ammunition to design the right solution for both Planning and Development.
Our bid is inclusive of all implementation services (integration, scanning, configuration...)
necessary to ensure Denton Planning and Development a successful rollout utilizing the City's
existing enterprise EDMS. Upon implementation, the departments will quickly realize the value
of having instant search access to their records, integrations to TRACKit and the GIS software,
automated workflow processes, and document security increasing departmental efficiencies.
DocuNav has had an established office in the area for over 8 years with both sales and support.
We believe you will find that continuing to team with a quality local vendor to be of great value
when working through the issues of implementing this imaging project for both departments.
Thank you for giving us the opportunity to provide this response. We can not fully describe the
robust solution we have proposed on paper, and we look forward to a chance to clarify, and
answer questions regarding our solutions. We are very excited about the opportunity to continue
to work with the City, and we intend to create success for everyone involved!
Sincerely,
0
Ashley Jackson (Main Contact)
Sales Manager
5048 Tennyson Parkway, Suite 110
Plano, Texas 75024
214-257-7743
Cody Bettis (Presentation)
President
5048 Tennyson Parkway, Suite 110
Plano, Texas 75024
800-353-2320
Corporate Background and Experience
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V.P. Imaging, Inc.'s (DBA - DocuNav Solutions) corporate offices are located in Plano, Texas.
Cody and Nadine Bettis head up the company and have remained actively involved since the
company's establishment in 1997. For more than 20 years, Cody has been an entrepreneur of
technical and service businesses. By developing document solutions for large to small
businesses, medical systems, and government entities, he works closely with OnBase as well as
Laserfiche, a division of Compulink, Inc., implementing paperless office systems. Laserfiche is
implemented -in more than 26,000 organizations worldwide; DocuNav Solutions directly
supports approximately 175 of those, including Laserfiche's largest enterprise implementations.
DocuNav Solutions has the unique capability to provide clients with complete document
management solutions through the development of specialized software applications and in-
house integration expertise, extending the functionality of the already powerful OnBase and
Laserfiche systems. By focusing on our customer's success, DocuNav Solutions has become the
top solution provider in Texas and ranks high internationally. We are enthusiastically committed
to quality service at a fair price and look forward to the opportunity to work with you!
Corporate Office
5048 Tennyson Pkwy, Suite 110
Plano, Texas 75024
800.353.2320
Technical Support Hotline 800-353-2320
Website: www.docunay.com, www.Laserfiche.com, www.OnBase.com
Billing address: 5048 Tennyson Pkwy, Ste 110, Plano, TX, 75024
Established: 1997 Texas Corporation since: 1998
Tax ID Number: 752738222
• Authorized Laserfiche, Novusolutions, OnBase, ZetaFax, and TeleForm reseller
• Developers of the DocuNav, I-MMdocs, and Realforms software solutions
• Certified software integrators, custom links and applications, on -site training and support,
certified installation and configuration, software and hardware user support, and a full -
service provider.
4
DocuNav Experience &Qualifications
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Project Manager: Zack Abshier
Position at DocuNav Solutions: Special Projects Director and Senior Developer
Length of time in position: 4.5 years
Length of time at company: 6.5 years
Planned project position and responsibilities:
• Oversees entire project as a whole
• Oversees design and development of integrations with databases and third -party applications
Previous relevant work experience: More than six -and -a -half years of experience working with
Laserfiche's APIs and has integrated Laserfiche with various applications for multiple organizations;
directly involved with implementation and rollout of multiple customer solutions —ranging from city
government/education clients to a nationwide homebuilder. He is also an OnBase Certified Installer.
Technical skills, qualifications, and certification for the project position: ASP Web applications,
E-Commerce projects, develops custom applications, Laserfiche System Administrator Certified,
OnBase Certified Installer
Project Manager: Karyn Cruz
Position at DocuNav Solutions: Trainer and Technical Support Lead
Length of time in position: 3.5 Years
Length of time at company: 4 Years
Planned project position and responsibilities:
• Train power users and system administrators on the proposed solution
• Conduct on -going, onsite, and Web -based training sessions as needed
• Assist with the development of any additional training documentation beyond the standard
manuals provided
Previous relevant work experience: Experienced conducting onsite and Web -based training with
multiple clients while at DocuNav Solutions and in previous employment at Dell, Inc.
Technical skills, qualifications, and certification for the project position: Laserfiche System
Administrator and End -User Certification as well as OnBase Certified Installer
5
Project Timeline Overview
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Once project is approved, DocuNav will need approximately two weeks from receipt of the
purchase order to the start of the project.
Archive and retrieval will allow the department to have one central repository with all the
documents filed following established protocol. This category must be completed before any
other category can begin because the documents must reside in an EDMS to accomplish the
additional goals of the projects. This phase includes using AutoFile software to automate the
filing of all the documents and allows for index integration with the existing TrackIT application.
Once completed any of the Back Scanning or Integration projects could begin.
The TrackIT migration project should be the next priority due to the fact that over the last several
years many documents have been attached to records in the database. We do not want users
looking to multiple locations for the documents. The TrackIT migration would also be required
before Back Scanning Planning Project Files could begin.
The Workflow projects could roll out in any order but we would suggest the Residential or
Commercial Alterations project be first because it is much more contained than the Planning
Project files workflow and would be a good learning ground before starting the more
complicated workflow project. Back Scanning could run concurrently as well as concurrently
with Integrations projects. Archive/Retrieval, Integration, TrackIT migration and Workflow
should be completed before beginning Public Portal projects. Archive/Retrieval and Workflow
projects should be started consecutively.
Listed below is the estimate time from start to completion of each project.
■ Archive/Retrieval
o Planning 6 weeks
o Building Inspections 4 weeks
o Ordinance Reconfiguration 10 weeks
■ Workflow
o Residential or Commercial Alterations 6 weeks
o Planning Projects 8 weeks
■ Back Scanning
o Planning Project Files 25 weeks
■ Integration
o TrackIt Migration 4 weeks
o ESRI Search 2 weeks
• Public Portal
o Web Interface 12 weeks
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Project Plans
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Planning Archive/Retrieval
The goal for this project is to improve the storage and retrieval of documents for the Planning
division. Currently the documents are stored as paper files, on CDs, in TrackIT and in shared
folders. Centralized storage in the Laserfiche server and quick retrieval will provide improved
business processes and increase staff efficiencies. DocuNav Solutions will review, configure,
train and document the implementation of Laserfiche and DocuNav Solutions software for this
division.
Scope of Work:
• DocuNav Solutions will work with the Planning Division to determine the proper
configuration of the Laserfiche template and folder structure for the Project Files folders
and documents.
• DocuNav Solutions will create the Laserfiche templates and folders.
• DocuNav Solutions will configure the initial AutoFile rules to retrieve index data from
TrackIT and files documents into Address Folders.
• DocuNav Solutions will review the structure with the appropriate Denton staff and make
any additional changes as needed to receive confirmation. .
• DocuNav Solutions will work with Denton IT staff to properly configure and install the
QuickLink tool for search links from TrackIT.
• DocuNav Solutions will work with Denton IT for the security configuration for Planning
Division's Laserfiche security.
• DocuNav Solutions will provide (3 days) of training for Denton staff involved with
scanning, indexing, importing and searching documents in the system.
• DocuNav Solutions will provide documentation for the configurations of new Laserfiche
process for the Planning Division.
Building Inspections Archive/Retrieval
The goal for this project is to improve the storage and retrieval of documents for the Building
Inspections Division. Currently, the documents are stored as paper files, on CDs, in TrackIT,
and in shared folders. Centralized storage in the Laserfiche server and quick retrieval will
provide improved business processes and increase staff efficiencies. DocuNav Solutions will
7
review, configure, train and document the implementation of Laserfiche and DocuNav Solutions
software for this division.
Scope of Work:
• DocuNav Solutions will work with Building Inspections to determine the proper
configuration of the Laserfiche template and folder structure for the Address folders and
documents.
• DocuNav Solutions will create the Laserfiche templates and folders.
• DocuNav Solutions will configure the initial AutoFile rules to retrieve index data from
TrackIT and files documents into Address Folders.
• DocuNav Solutions will review the structure with the appropriate Denton staff and make
any additional changes as needed to receive confirmation.
• DocuNav Solutions will work with Denton IT staff to properly configure and install the
QuickLink tool for search links from TrackIT.
• DocuNav Solutions will work with Denton IT for the security configuration for Building
Inspections's Laserfiche security.
• DocuNav Solutions will provide (2 days) of training for Denton staff involved with
scanning, indexing, importing and searching documents in the system.
• DocuNav Solutions will provide documentation for the configurations of new Laserfiche
process for Building Inspections.
Ordinance Reconfiguration Archive/Retrieval
The goal for this project is to simplify searching through the existing City Ordinances. Currently
the Ordinances are scanned by the City Secretary's office and indexed by the year with
approximately 50 Ordinances per document. Several departmental users currently struggle to
quickly fine the appropriate Ordinance.
Scope of Work:
• DocuNav Solutions will work with the Planning Division and the City Secretary to
determine the proper reconfiguration of the Laserfiche template and folder structure for
the Ordinance documents.
• DocuNav Solutions will edit the Laserfiche templates and folders.
• DocuNav Solutions will review the revised structure with the appropriate Denton staff
and make any additional changes as needed to receive confirmation.
• DocuNav Solutions will work with Denton IT for the security configuration for
Ordinance documents.
• DocuNav Solutions will provide the labor required to reprocess all the existing Ordinance
documents so each ordinance is a separate document and has the Ordinance Number on
the document template.
• Denton staff will review the documents in a timely manner for proper indexing.
• DocuNav Solutions will provide an ESRI search tool (see scope of work below) to allow
user to search the properly configured documents to be retrieved from a Zoning Layer.
8
• DocuNav Solutions will configure the system to provide work queues for the date
forward indexing by Denton staff.
• DocuNav Solutions will provide (1 day) of training for Denton staff involved with the
new Ordinance indexing process.
• DocuNav Solutions will provide documentation for the configurations of new Laserfiche
process for the journal entry documents.
Workflow for Residential and Commercial Alterations
The goal for this project is to improve the business processes for review and approval of
Residential and Commercial Alterations permits. Currently the processes are manual and paper
based with tracking information keyed into TrackIT. Digitizing the business and approval
processes will greatly improve department efficiency and lead to better customer service.
DocuNav Solutions will review, configure, train and document the implementation of Workflow
processes using TrackIT, Laserfiche and DocuNav Solutions software for this division.
Scope of Work:
• DocuNav Solutions will work with the Residential and Commercial Alterations Permit
Division to determine the proper configuration of the Laserfiche workflow engine and
any needed interfaces with TrackIT.
• DocuNav Solutions will create the Laserfiche workflow configurations.
• DocuNav Solutions will review the new digital processes with the appropriate Denton
star and make any additional changes as needed to receive confirmation.
• DocuNav Solutions will provide (3 days) of training for Denton staff involved with
approvals, importing, scanning, plan reviews and archive.
• DocuNav Solutions will provide documentation for the configurations of new Laserfiche
processes for Residential and Commercial Alterations.
Workflow for Planning Division
The goal for this project is to improve the business processes for review and approval of
applications submitted to the Planning Department. Currently the processes are manual and
paper based with tracking information keyed into TrackIT. Digitizing the business and approval
processes will greatly improve the department efficiency and lead to better customer service.
DocuNav Solutions will review, configure, train and document the implementation of Workflow
processes using TrackIT, Laserfiche and DocuNav Solutions software for this division.
Scope of Work:
• DocuNav Solutions will work with the Planning Department to determine the proper
configuration of the Laserfiche workflow engine and any needed interfaces with TracklT.
• DocuNav Solutions will create the Laserfiche workflow configurations.
VJ
• DocuNav Solutions will review the new digital processes with the appropriate Denton
staff and make any additional changes as needed to receive confirmation.
• DocuNav Solutions will work with the division to determine the needed reports to track
the progress of projects.
• DocuNav Solutions will build up to 6 different reports using the City's reporting tools
application.
• DocuNav Solutions will provide (5 days) of training for Denton staff involved with
approvals, importing, scanning, plan reviews and archive.
• DocuNav Solutions will provide documentation for the configurations of new Laserfiche
processes for the Planning Division.
On -Site Assistance with Back Scanning — Planning Project Files
The goal for this project is to improve the availability of documents, organize the project files
and locate all required documents. Currently the documents are stored as paper files, on CDs, in
TrackIT and in shared folders with many duplicate documents because the required 15 copies
provided with the application. Scanning of all paper documents would not be practical or
necessary. We are quoting a project file based approach.
Scope of Work:
• After the configurations projects are completed.
• DocuNav Solutions will work with the Planning Division to determine the required
documents for each project
• DocuNav Solutions will furnish on -site help to complete the project file folders.
• DocuNav Solutions will index all the assembled digital copies of document for the
project files that where imported from TrackIT, CDs and the shared folders.
• DocuNav Solutions will then determine the required files that are missing.
• Denton staff will assist in locating the missing files
• As needed DocuNav Solutions will prep, scan and index additional files to complete the
project folders.
• Denton staff will review all work in a timely manner.
• DocuNav Solutions will work from the current year backwards.
• DocuNav Solutions will tag paper documents for destruction but will not do any
destruction of the documents.
• Denton will help direct the on -site staff toward the most productive outcome
• DocuNav Solutions will bill for hours used
• Denton will furnish location and equipment for the project
TrackIt Migration — Project for Planning
The goal for this project is to move all existing documents from the TrackIt application and store
them in the Laserfiche server. Currently documents are stored in multiple locations without
10
structure and moving all files into a central repository will allow for the document management
and retrieval options the department desires. Documents stored in Laserfiche are accessible from
ESRI, TrackIT, Laserfiche and any other method desired.
Scope of Work:
• After the Archive / Retrieval configuration of all the division Laserfiche folders and
templates.
• DocuNav Solutions will configure our export utility tool to export all the documents
currently stored in TrackIt and import the same into the Laserfiche server.
• Documents will remain in their existing file formats, no file format changes will be
provided during this project.
• The AutoFile configuration will be updated if needed to support the exported documents.
• The documents will not be deleted from TrackIT during this project only copied.
ESRI Integration
The goal for this project is provide an Enterprise search tool for ESRI to retrieve documents
stored in the Laserfiche repository. Currently documents are stored in multiple locations with
copies of files being attached to the ESRI features. The search tool will allow simple
configuration to retrieve the desired documents from the ESRI interface.
Scope of Work:
• DocuNav Solutions will install the DocuNav Solutions Enterprise Search Tool for ESRI.
• DocuNav Solutions will work with Denton staff to configure the search tool to work for
Zoning Ordinances and Project Files.
• DocuNav Solutions will train Denton IT (ESRI) staff on the functions and configuration
on the Enterprise Search Tool.
Public Portal/Web Interface
The goal for this project is to improve customer service for applicants and streamline
notifications and the review processes. Currently applicants provide 15 copies for projects and
the paper documents are distributed to multiple reviewers. This project would allow applications
and documents to be uploaded via the web and notifications to be sent via email. Applicants
would also be able to view documents on-line during the review process.
Scope of Work:
• DocuNav Solutions will work with the Planning Division to determine the proper
configuration and design of a custom web portal.
• DocuNav Solutions will create the custom web portal to be used by applicants.
11
• DocuNav Solutions will build 50 web forms for use on the portal.
• DocuNav Solutions will configure the routing and workflow of the documents and forms
loaded into the portal.
• DocuNav Solutions will review the new digital processes with the appropriate Denton
staff and make any additional changes as needed to receive confirmation.
• DocuNav Solutions will provide (2 days) of training for Denton staff involved with
approvals, importing, scanning, plan reviews and archive.
• DocuNav Solutions will provide documentation for the configurations of new Laserfiche
processes for the Planning Department's Public Portal.
12
References
Oocdofflv'
800.353.2320
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(1) City of Keller
1100 Bear Creek Pkwy
Keller, TX 76248
817.743.4136
Keith Macedo, Information Service Manager
kmacedo@cityofkeller.com
(2) City of Plano
1520 Avenue K
Plano, TX 75074
972.941.7000
Chester Helt, Information Services Project Manager
cheth&lano. gov
(3) City of Arlington
101 W. Abrams Street
Arlington, TX 76010
817.459.6418
Bill Pepper, Project Manager
bill.pepper grlin ontx.gov
(4) Town of Addison
16801 Westgrove Drive
Addison, TX 75001-5190
972.450.2868
Hamid Khaleghipour, MIS Mgr
hkhaleghipour&ci.addison.tx.us
(5) City of North Richland Hills
7301 N. E. Loop 820
North Richland Hills, TX 76182
817.427.6233
Bob Weakley, Asst. Technology Director
bweakley(cr�,nrhtx.com
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DocuNav Support Agreement, DSA Priority one
year, support via email, phone, fax, M-F, 8am-
5pm, CST, excluding holidays.
Planning: Archive/Retrieval Project
1
LS PRJ
Planning: Archive/Retrieval Project. DocuNav
$ 8,000.00
$ 8,000.00
Solution project to work- with and provide
services for Planning Dept. for project files
folders and documents. Includes: preliminary
meeting, configuration, and setup of AutoFile
with rules; post -configuration meeting and
testing; three (3) days onsite for training and
rollout; and documentation of processes for
Planning dept. to be written and provided.
TRACKiT Migration: Integration
1
LS PRJ
TRACKiT Migration: Integration. DocuNav
$ 8,000.00
$ 8,000.00
Solution project to work with and provide
services for Planning Dept. for TrackIT project.
Planning & City Secretary: Ordinance Reconfiguration
1
LS PRJ
Planning & City Secretary: Ordinance
$ 3,500.00
$ 3,500.00
Reconfiguration. DocuNav Solution project to
work with and provide services for Planning
Dept. for ordinances reorganized. Includes:
preliminary pre -configuration meeting,
reconfiguration, and setup; review meeting; one
(1) day onsite for training; and documentation
of processes for Planning dept. to be written and
provided. * ESRI Search Tool Enterprise
License needed for this project.
320
Reindx
DocuNav Solution project to re -index all
$ 40.00
$ 12,800.00
Ordin
ordinances. Estimate 8 hours per year ($40.00
hr.), for approximately 40 years that need to be
completed, for an estimated total of 320 hrs.
15
ESRI Search to Ordinances: Integration
1
LS PRJ
ESRI Search to Ordinances: Integration.
$ 11,150.00
$ 11,150.00
DocuNav Solution project to work with and
provide services for Planning Dept. for
Enterprise Search Tool software for ESRI.
Includes: installation, configuration, and setup;
and one 1 day onsite for training with IT.
Planning Project Files: Workflow
1
LS PRJ
DocuNav Solution project to work with and
$ 19,000.00
$ 19,000.00
provide services for Planning Dept. Includes:
preliminary pre -configuration meeting,
configuration, and setup of Workflow on server;
post -configuration meeting and testing; 5 days
onsite for training and rollout; setup of 6 (six)
different reports; and documentation of
processes for Planning dept to be written and
provided.
Planning Project Files: Back Scanning
2080
LS PRJ
DocuNav Solution project to work with and
$ 40.00
$ 83,200.00
provide services for Planning Dept. for back
scanning of project files. Estimated 2080 hours.
Web Interface: Public Portal
LS PRJ
DocuNav Solution project to work with and
$ 27,000.00
$ 27,000.00
1
provide services for Planning Dept. for Public
Portal. Includes: preliminary meeting; custom
Web page interface; design of Web forms;
configuration and setup of Workflow on server;
post -configuration meeting; two (2) days onsite
for training.
ATTENTION:
Includes CISV pricing. VP Imaging, Inc. vendor #1752738222400
Please sign, date, attach PO and fax back to DocuNav Solutions and we
M.
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will process our order. Kindly call us 800-353-2320 with an
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16
Building Inspections Pricing
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800.353.2320
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Building Inspections: Archive/Retrieval
1
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DocuNav Solution project to work with and
$ 5,000.00
$ 5,000.00
PRJ
provide services for Building Inspection.
Includes: preliminary meeting, configuration,
and setup of AutoFile; post -configuration
meeting; two (2) days onsite for training; and
documentation of processes for Building
Inspection dept. to be written and provided.
Residential or Commercial Alterations Permits: Workflow
1
LS
DocuNav Solution project to work with and
$ 9,000.00
$ 9,000.00
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provide services for Building Inspection.
Includes: preliminary meeting, configuration,
and setup of Workflow on server; post -
configuration meeting and testing; three (3)
days onsite for training and rollout; and
documentation of processes for Building
Inspection dept. to be written and provided.
ATTENTION:
Includes CISV pricing. VP Imaging, Inc. vendor #1752738222400
date, PO fax back to DocuNav Solutions we
Please sign, attach and and
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14 000.00
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Douvfflly
s o l u t i o n s
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Planning Proiects
Projects
Completion
Timeframe
Cost
Planning: Archive/Retrieval
6 weeks
$8,000.00
TRAKiT Migration: Integration
4 weeks
$8,000.00
Planning & City Secretary: Ordinance Reconfiguration
10 weeks
$16,300.00
ESRI Search to Ordinances: Integration
2 weeks
$11,150.00
Planning Project Files: Workflow
8 weeks
$19,000.00
Planning Project Files: Back Scanning
26 weeks
$83,200.00
Web Interface: Public Portal
12 weeks
$27,000.000
Planning Total
$172,650.00
Buildine Inspections
Projects
Completion
Timeframe
Cost
Building Inspections: Archive/Retrieval
4 weeks
$5000.00
Residential or Commercial Alterations Permits:
Workflow
6 weeks
$9,000.00
Building Inspections Total
t--$14,000.00-
18
EXHIBIT C
CITY OF DENTON
INSURANCE REQUIREMENTS FOR CONTRACTORS
Bidder's attention is directed to the insurance requirements below. It is highly recommended
that bidders confer with their respective insurance carriers or brokers to determine in advance
of Bid submission the availability of insurance certificates and endorsements as prescribed
and provided herein. If an apparent low bidder fails to comply strictly with the insurance
requirements, that bidder may be disqualified from award of the contract. Upon bid award, all
insurance requirements shall become contractual obligations, which the successful bidder
shall have a duty to maintain throughout the course of this contract.
STANDARD PROVISIONS:
Without limiting any of the other obligations or liabilities of the Contractor, the Contractor shall
provide and maintain until the contracted work has been completed and accepted by the City of
Denton, Owner, the minimum insurance coverage as indicated hereinafter.
As soon as practicable after notification of bid award, Contractor shall file with the Purchasing
Department satisfactory certificates of insurance, containing the bid number and title of the
project. Contractor may, upon written request to the Purchasing Department, ask for
clarification of any insurance requirements at any time; however, Contractors are strongly
advised to make such requests prior to bid opening, since the insurance requirements may not be
modified or waived after bid opening unless a written exception has been submitted with the bid.
Contractor shall not commence any work or deliver any material until he or she receives
notification that the contract has been accepted, approved, and signed by the City of Denton.
All insurance policies proposed or obtained in satisfaction of these requirements shall comply
with the following general specifications, and shall be maintained in compliance with these
general specifications throughout the duration of the Contract, or longer, if so noted:
• Each policy shall be issued by a company authorized to do business in the State of
Texas with an A.M. Best Company rating of at least A.
• Any deductibles or self -insured retentions shall be declared in the bid proposal. If
requested by the City, the insurer shall reduce or eliminate such deductibles or
self -insured retentions with respect to the City, its officials, agents, employees and
volunteers; or, the contractor shall procure a bond guaranteeing payment of losses and
related investigations, claim administration and defense expenses.
• Liability policies shall be endorsed to provide the following:
• Name as additional insured the City of Denton, its Officials, Agents,
Employees and volunteers.
• That such insurance is primary to any other insurance available to the
additional insured with respect to claims covered under the policy and that this
insurance applies separately to each insured against whom claim is made or
Bid 4450 Imaging Project for Planning and Building Inspections
EXHIBIT C
suit is brought. The inclusion of more than one insured shall not operate to
increase the insurer's limit of liability.
• Cancellation: The City requires 30 day written notice should any of the
policies described on the certificate be cancelled or materially changed
before the expiration date.
• Should any of the required insurance be provided under a claims -made form,
Contractor shall maintain such coverage continuously throughout the term of
this contract and, without lapse, for a period of three years beyond the contract
expiration, such that occurrences arising during the contract term which give
rise to claims made after expiration of the contract shall be covered.
• Should any of the required insurance be provided under a form of coverage that
includes a general annual aggregate limit providing for claims investigation or
legal defense costs to be included in the general annual aggregate limit, the
Contractor shall either double the occurrence limits or obtain Owners and
Contractors Protective Liability Insurance.
• Should any required insurance lapse during the contract term, requests for
payments originating after such lapse shall not be processed until the City
receives satisfactory evidence of reinstated coverage as required by this
contract, effective as of the lapse date. If insurance is not reinstated, City may,
at its sole option, terminate this agreement effective on the date of the lapse.
Bid-4450 Imaging Project for Planning and Building Inspections
EXHIBIT C
SPECIFIC ADDITIONAL INSURANCE REQUIREMENTS:
All insurance policies proposed or obtained in satisfaction of this Contract shall additionally comply
with the following marked specifications, and shall be maintained in compliance with these additional
specifications throughout the duration of the Contract, or longer, if so noted:
[X ] A. General Liability Insurance:
General Liability insurance with combined single limits of not less than $500,000.00 shall
be provided and maintained by the Contractor. The policy shall be written on an occurrence
basis either in a single policy or in a combination of underlying and umbrella or excess
policies.
If the Commercial General Liability form (ISO Form CG 0001 current edition) is used:
• Coverage A shall include premises, operations, products, and completed
operations, independent contractors, contractual liability covering this contract and
broad form property damage coverage.
Coverage B shall include personal injury.
Coverage C, medical payments, is not required.
If the Comprehensive General Liability form (ISO Form GL 0002 Current Edition and ISO
Form GL 0404) is used, it shall include at least:
• Bodily injury and Property Damage Liability for premises, operations, products
and completed operations, independent contractors and property damage resulting
from explosion, collapse or underground (XCU) exposures.
• Broad form contractual liability (preferably by endorsement) covering this
contract, personal injury liability and broad form property damage liability.
615ile Liability Insurance:
Contractor shall p e Commercial Automobile Liability insuranc Combined Single
Limits (CSL) of not less t 00 000.00 either in a single po ' or in a combination of basic
and umbrella or excess policies. olicy will inc odily injury and property damage
liability arising out of the operation, mat a and use of all automobiles and mobile
equipment used in conjunction with this ract.
Satisfaction of the above uirement shall be in the form of a policy —ehzk<ement for:
any auto, or
Bid 4450 Imaging Project for Planning and Building Inspections
EXHIBIT C
[X] Workers Compensation Insurance
Contractor shall purchase and maintain Worker's Compensation insurance which, in addition to
meeting the minimum statutory requirements for issuance of such insurance, has Employer's
Liability limits of at least $100,000 for each accident, $100,000 per each employee, and a
$500,000 policy limit for occupational disease. The City need not be named as an "Additional
Insured" but the insurer shall agree to waive all rights of subrogation against the City, its
officials, agents, employees and volunteers for any work performed for the City by the Named
Insured. For building or construction projects, the Contractor shall comply with the provisions
of Attachment 1 in accordance with §406.096 of the Texas Labor Code and rule 28TAC 110.110
of the Texas Worker's Compensation Commission (TWCC).
[ ] Owner's and Contractor's Protective Liability Insurance
The Contractor shall obtain, pay for and maintain at all times during the prosecution of the work
under this contract, an Owner's and Contractor's Protective Liability insurance policy naming the
City as insured for property damage and bodily injury which may arise in the prosecution of the
work or Contractor's operations under this contract. Coverage shall be on an "occurrence" basis,
and the policy shall be issued by the same insurance company that carries the Contractor's
liability insurance. Policy limits will be at least combined bodily injury and property damage per
occurrence with a aggregate.
[ ] Fire Damage Legal Liability Insurance
Coverage is required if Broad form General Liability is not provided or is unavailable to the
contractor or if a contractor leases or rents a portion of a City building. Limits of not less than _
each occurrence are required.
[ ] Professional Liability Insurance
Professional liability insurance with limits not less than per claim with respect to
negligent acts, errors or omissions in connection with professional services is required under this
Agreement.
[ ] Builders' Risk Insurance
Builders' Risk Insurance, on an All -Risk form for 100% of the completed value shall be
provided. Such policy shall include as "Named Insured" the City of Denton and all
subcontractors as their interests may appear.
Bid 4450 Imaging Project for Planning and Building Inspections
EXHIBIT C
[ ] Commercial Crime
Provides coverage for the theft or disappearance of cash or checks, robbery inside/outside the
premises, burglary of the premises, and employee fidelity. The employee fidelity portion of this
coverage should be written on a "blanket" basis to cover all employees, including new hires.
This type insurance should be required if the contractor has access to City funds. Limits of not
less than each occurrence are required.
[ ] Additional Insurance
Other insurance may be required on an individual basis for extra hazardous contracts and specific
service agreements. If such additional insurance is required for a specific contract, that
requirement will be described in the "Specific Conditions" of the contract specifications.
Bid 4450 Imaging Project for Planning and Building Inspections
EXHIBIT C
ATTACHMENT 1
[XI Worker's Compensation Coverage for Building or Construction Projects for Governmental
Entities
A. Definitions:
Certificate of coverage ("certificate ")-A copy of a certificate of insurance, a certificate of
authority to self -insure issued by the commission, or a coverage agreement (TWCC-81,
TWCC-82, TWCC-83, or TWCC-84), showing statutory workers' compensation insurance
coverage for the person's or entity's employees providing services on a project, for the
duration of the project.
Duration of the project - includes the time from the beginning of the work on the project
until the contractor's/person's work on the project has been completed and accepted by the
governmental entity.
Persons providing services on the project ("subcontractor" in §406.096) - includes all
persons or entities performing all or part of the services the contractor has undertaken to
perform on the project, regardless of whether that person contracted directly with the
contractor and regardless of whether that person has employees. This includes, without
limitation, independent contractors, subcontractors, leasing companies, motor carriers,
owner -operators, employees of any such entity, or employees of any entity which furnishes
persons to provide services on the project. "Services" include, without limitation, providing,
hauling, or delivering equipment or materials, or providing labor, transportation, or other
service related to a project. "Services" does not include activities unrelated to the project,
such as food/beverage vendors, office supply deliveries, and delivery of portable toilets.
B. The contractor shall provide coverage, based on proper reporting of classification codes and
payroll amounts and filing of any overage agreements, which meets the statutory
requirements of Texas Labor Code, Section 401.011(44) for all employees of the Contractor
providing services on the project, for the duration of the project.
C. The Contractor must provide a certificate of coverage to the governmental entity prior to
being awarded the contract.
D. If the coverage period shown on the contractor's current certificate of coverage ends during
the duration of the project, the contractor must, prior to the end of the coverage period, file a
new certificate of coverage with the governmental entity showing that coverage has been
extended.
E. The contractor shall obtain from each person providing services on a project, and provide to
the governmental entity:
1) a certificate of coverage, prior to that person beginning work on the project, so the
governmental entity will have on file certificates of coverage showing coverage for all
persons providing services on the project; and
Bid 4450 Imaging Project for Planning and Building Inspections
EXHIBIT C
2) no later than seven days after receipt by the contractor, a new certificate of coverage
showing extension of coverage, if the coverage period shown on the current certificate of
coverage ends during the duration of the project.
F. The contractor shall retain all required certificates of coverage for the duration of the project
and for one year thereafter.
G. The contractor shall notify the governmental entity in writing by certified mail or personal
delivery, within 10 days after the contractor knew or should have known, of any change that
materially affects the provision of coverage of any person providing services on the project.
H. The contractor shall post on each project site a notice, in the text, form and manner
prescribed by the Texas Workers' Compensation Commission, informing all persons
providing services on the project that they are required to be covered, and stating how a
person may verify coverage and report lack of coverage.
I. The contractor shall contractually require each person with whom it contracts to provide
services on a project, to:
1) provide coverage, based on proper reporting of classification codes and payroll amounts
and filing of any coverage agreements, which meets the statutory requirements of Texas
Labor Code, Section 401.011(44) for all of its employees providing services on the
project, for the duration of the project;
2) provide to the contractor, prior to that person beginning work on the project, a certificate
of coverage showing that coverage is being provided for all employees of the person
providing services on the project, for the duration of the project;
3) provide the contractor, prior to the end of the coverage period, a new certificate of
coverage showing extension of coverage, if the coverage period shown on the current
certificate of coverage ends during the duration of the project;
4) obtain from each other person with whom it contracts, and provide to the contractor:
a) certificate of coverage, prior to the other person beginning work on the project; and
b) a new certificate of coverage showing extension of coverage, prior to the end of the
coverage period, if the coverage period shown on the current certificate of coverage
ends during the duration of the project;
5) retain all required certificates of coverage on file for the duration of the project and for
one year thereafter;
6) notify the governmental entity in writing by certified mail or personal delivery, within 10
days after the person knew or should have known, of any change that materially affects
the provision of coverage of any person providing services on the project; and
Bid 4450 Imaging Project for Planning and Building Inspections
EXHIBIT C
7) contractually require each person with whom it contracts, to perform as required by
paragraphs (1) - (7), with the certificates of coverage to be provided to the person for
whom they are providing services.
J. By signing this contract or providing or causing to be provided a certificate of coverage, the
contractor is representing to the governmental entity that all employees of the contractor who
will provide services on the project will be covered by workers' compensation coverage for
the duration of the project, that the coverage will be based on proper reporting of
classification codes and payroll amounts, and that all coverage agreements will be filed with
the appropriate insurance carrier or, in the case of a self -insured, with the commission's
Division of Self -Insurance Regulation. Providing false or misleading information may
subject the contractor to administrative penalties, criminal penalties, civil penalties, or other
civil actions.
K. The contractor's failure to comply with any of these provisions is a breach of contract by the
contractor which entitles the governmental entity to declare the contract void if the contractor
does not remedy the breach within ten days after receipt of notice of breach from the
governmental entity.
Bid 4450 Imaging Project for Planning and Building Inspections
EXHIBIT D
CONFLICT OF INTEREST QUESTIONNAIRE FORM CIQ
For vendor or other person doing business with local governmental entity
This questionnaire reflects changes made to the law by H.B. 1491, 80th Leg., Regular Session.
OFFICE USE ONLY
iDateReceived
This questionnaire is being filed in accordance with chapter 176 of the Local Government Code by a
person doing business with the governmental entity.
By law this questionnaire must be filed with the records administrator of the local government not
later than the 7th business day after the date the person becomes aware of facts that require the
statement to be filed. See Section 176.006, Local Government Code.
A person commits an offense if the person violates Section 176.006, Local Government Code. An
offense under this section is a Class C misdemeanor.
1 I Name of person who has a business relationship with local governmental entity.
2
Check this box if you are filing an update to a previously filed questionnaire.
(The law requires that you file an updated completed questionnaire with the appropriate filing authority not later than the 71h business
day after the date the originally filed questionnaire becomes incomplete or inaccurate.)
3 Name of local government officer with whom filer has an employment or business relationship.
)A
AC
Name of Officer
This section, (item 3 including subparts A, B, C & D), must be completed for each officer with whom the filer has an employment or other business
relationship as defined by Section 176.001(1-a), Local Government Code. Attach additional pages to this Form CIQ as necessary.
A. Is the local government officer named in this section receiving or likely to receive taxable income, other than investment income, from the
filer of the questionnaire?
0 Yes ® No
B. Is the filer of the questionnaire receiving or likely to receive taxable income, other than investment income, from or at the direction of the
local government officer named in this section AND the taxable income is not received from the local governmental entity?
0 Yes ZI No
C. Is the filer of this questionnaire employed by a corporation or other business entity with respect to which the local government officer
serves as an officer or director, or holds an ownership of 10 percent or more?
0 Yes No
D. Describe each affiliation or business relationship.
4
Signature of person doing business with the governmental entity Date
Adopted 06/29/2007
Bid 4450 Imaging Project for Planning and Building Inspections
Commercial Certificate of Insurance r FARMERS
f Sar e
Agency , Farmers Insurance group
Name Johnny Vestal Agency
Issue Date (MMIDDIYY) 02/04/10
& @ 512482nd
Address s Lubbock, Texas 79424
This certificate is issued as a matter of information only and confers no rights
upon the certificate holder. This certificate does not amend, extend or alter the
St. 35 Dist. 77 Agent 330
coverage afforded by the policies shown below.
Companies Providing Coverage:
I
Insured
Company A Truck Insurance Excbange
, VP Imaging Inc dba DocuNav Solutions
Letter
Name s 5048 son Tenn Parkway
y
Company B Farmers Insurance Exchange
& s Suite 110
Letter
Company C Mid -Century Insurance Company
Address , Plano, Texas 75024
Letter
D
Company
Letter
Coverages
This is to certify that the policies of insurance listed below have been issued to the insured named above for the policy period indicated. Notwithstanding
any requirement, term or condition of any con tract or other document with respect to which this certificate may be issued or may pertain, the insurance
afforded by the policies described herein is subject to all the terms, exclusions and conditions of such policies. Limits shown may have been reduced by
paid claims,
Co,
Ltr.
Type of Insurance
Policy Number
Policy Effective
Date (MM/DD/YY)
Policy Expiration
Date (MMIDDIYY)
Policy Limits
A
General Liability
604333774
03/01/09
03/01/11
General Aggregate
$ 23000,000
Products-Comp1OPS
�
Commercial General
Aggregate
$ 2,000,000
Liability
Personal &
- Occurrence Version
Advertising Injury
$ 1,000,000
Contractual - Incidental
Each Occurrence
$ 100,000
Only
Fire Damage
(Any one fire)
$ 100,000
Owners & Contractors Prot.
Medical Expense
(Any one person)
$ 5,000
Automobile Liability
Combined Single
All Owned Commercial
Limit
$
Autos
Bodily Per personIn`jury
Scheduled Autos
$
A
Hired Autos
604333774
02/04/10
03/01/11
Bodily Injury
(Per accident
$ 2�000�000
A
Non -Owned Autos
604333774
02/04/10
D31D1111
Property Damage
$ 23000,000
Garage Liability
Garage Aggregate
$
Umbrella Liability
Limit
$
Workers' Compensation
Statutory
and
Each Accident
$
Disease - Each Employee
$
Employers' Liability
Disease - Policy Limit
$
Description of Operations/Vehicles/Restrictions/Special items:
As required by the written contract City of Denton, its commissioners, officers, directors, employees and volunteers are included as
additional insureds under the General Liability policy. The captioned policy is written on a primary and non-contributory basis. Waiver
of subrogation in favor of City of Denton applies regarding the General Liability policy.
Certificate Holder
Cancellation
City of Denton
Should any of the above described policies be cancelled before the expiration date
Name
thereof, the issuing company will endeavor to mail 30 days written notice to the
& 215 E McKinney Street
certificate holder named to the left, but failure to mail such notice shall impose no
Address Denton, Texas 76201
obligation or liability of any kind upon the company, its agents or representatives.
Johnny Vestal, CPCU, CLU Agent
Authorized Representative
,96-2492 4--94 Dopy Distribution: service Uenter Uopy ana Agent's Uopy rl-ul