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HomeMy WebLinkAbout2006-052SAOur Docunients\Ordinances\06\Municipal Services Bureau Contract.doc ORDINANCE NO. AN ORDINANCE OF THE CITY COUNCIL OF THE CITY OF DENTON, TEXAS AUTHORIZING THE CITY MANAGER TO EXECUTE A CONTRACT WITH GILA CORPORATION, D.B.A. MUNICIPAL SERVICES BUREAU, FOR COLLECTION SERVICES RELATING TO THE COLLECTION OF MUNICIPAL COURT FINES IN ACCORDANCE WITH THE CODE OF CRIMINAL PROCEDURE; PROVIDING FOR RETROACTIVE EFFECT; AND PROVIDING AN EFFECTIVE DATE. WHEREAS, Article 103.0031 of the Code of Criminal Procedure provides that the governing body of a municipality may enter into a contract with an attorney or private vendor for collection services and may also authorize the addition of collection fees in the amount of 30% on each debt or account receivable such as fines, fees, restitution and other debts and costs, not including forfeited bonds, that are more than 60 days past due and that have been referred to the private vendor or attorney; and WHEREAS, by Ordinance No. 2001-295, approved by the City Council on August 21, 2001, the City Council authorized the additional 30% collection fee allowed by Article 103.0031 of the Code of Criminal Procedure on each debt or account receivable such as fines, fees, restitution, and other debts or costs, not including forfeited bonds, that are more than sixty days past due and that have been referred to a private vendor or attorney; and WHEREAS, the City has previously retained and engaged the services of Gila Corporation, d.b.a. Municipal Services Bureau (hereinafter sometimes referred to as MSB) for the municipal court collection services most recently through the passage of Ordinance No. 2006-014, approved by the City Council on January 17, 2006, and MSB is currently under a contract with the City to provide municipal court collection services, which has demonstrated MSB's expertise of relevant issues concerning the City and its competence, knowledge and qualifications; and WHEREAS, City staff has reported to the City Council that there is a substantial need for the hereinabove described collection services, and that limited City staff cannot adequately perform these specialized collection services with its own personnel; and WHEREAS, the City Manager's staff has determined from an evaluation of responses to the City's Request for Proposal (REP) for Municipal Court Collection Services that MSB is the best qualified firm; and WHEREAS, the City Council hereby finds and concludes that MSB is appropriately qualified under the provisions of the law to be retained as a municipal court collection agency for the City; and WHEREAS, the Code of Criminal Procedure provides for payment of the 30% additional collection fee for the foregoing services and the City Council deems it in the public interest to enter into a Contract For The Collection of Municipal Court Fines with MSB for municipal court collection services; NOW, THEREFORE, S:AOur DocumentsVOrdinancesV06AMunicipal Services Bureau Contract.doe THE COUNCIL OF THE CITY OF DENTON HEREBY ORDAINS: SECTION 1. The recitations in the preamble are true and correct, and are incorporated herewith as part of this Ordinance. SECTION 2. The City Manager is hereby authorized to execute a Contract For The Collection Of Municipal Court Fines with Gila Corporation, d.b.a. Municipal Services Bureau, relating to municipal court collection services as set forth above and authorized by Article 103.0031 of the Code of Criminal Procedure, in substantially the form of the Contract attached hereto and incorporated herein by reference. SECTION 3. The award of this Agreement is on the basis of the demonstrated competence and qualifications of Gila Corporation, d.b.a. Municipal Services Bureau and the ability of MSB to perform the services needed by the City for a fair and reasonable price in accordance with the fees authorized by the Code of Criminal Procedure. SECTION 4. All actions taken by the City Manager, City staff and MSB to provide municipal court collection services which took place prior to the effective date of this Ordinance are ratified and approved. SECTION 5. This Ordinance shall become effective immediately upon its passage and approval. qqS d/J/, ' PASSED AND APPROVED this the O\ / ay of/emu 2006. L: EULINE BROCK, MAYOR ATTEST: JENNIFER WALTERS, CITY SECRETARY; BY: APPROVED AS TO LEGAL FORM: EDWIN M. SNYDER, CITY ATTORNEY I= -2of2 S:wnr Docu UNContm=WlMunieipal Services Bu ".dw CONTRACT FOR THE COLLECTION OF MUNICIPAL COURT FINES THE STATE OF TEXAS COUNTY OF DENTON THIS CONTRACT is made and entered into by and between the City of Denton, 215 E. McKinney, Denton, Texas 76201 ("CITY"), acting herein by and through its governing body, and Gila Corporation, d.b.a. Municipal Services Bureau C FIRM , a corporation authorized to do business in Texas. 1. EMPLOYMENT OF FIRM CITY agrees to employ and does hereby employ FIRM, as an independent contractor, and FIRM hereby agrees to enforce by suit or otherwise the collection of all delinquent warrants on cases filed in the CITY's Municipal Court, as well as any other debts, accounts receivable and other debts owing to the City (delinquent Municipal Court records) which may be collected under Section 103.0031 of the Texas Code of Criminal Procedure as requested by the City. The FIRM shall perform the following services: A. FIRM shall perform any Municipal Court collection services authorized by the Section 103.0031 of the Texas Code of Criminal Procedure as may be requested by the City Manager or his designee. B. FIRM shall perform all these services set forth in the City of Denton RFP No. 3298 Municipal Court Contract for Collection Services and FIRM's proposal in response to RFP No. 3298 dated January 18, 2006, attached respectively as Exhibits A and B and made a part of this Contract for all purposes provided, however, in the event of any conflict between the terms of this Contract and Exhibits A and B, the terms of this Contract shall prevail. C. FIRM hereby agrees to perform the services herein with diligence and in accordance with the highest professional standards customarily obtained for such services in the State of Texas. 2. PROVISION OF CITY agrees to furnish all necessary warrants and other Municipal Court collection information to FIRM as indicated in the Exhibit A. 3. INVESTIGATION AND ASSISTANCE FIRM agrees to conduct investigations as to the address of each delinquent person where such information may be incorrect on utility bills, delinquent tax records and other sources. FIRM shall bring to the attention of the appropriate official of CITY any errors, discrepancies, or inaccuracies in the information provided on the delinquent Municipal Court fine records detected by FIRM. FIRM further agrees to provide CITY with any advice or assistance in connection with SAOw Oocum M\Conbmas\06Wunicipal Services Bu u.doc updating the Municipal Court records. CITY shall make available to FIRM information which CITY may have with regard to the name, identity, and location of necessary parties in connection with each delinquent account upon request by FIRM. 4. PROCEDURES FOR COLLECTION Upon initial receipt of the delinquent Municipal Court records by FIRM in computer readable form, FIRM agrees to initiate procedures for the collection of the full amount due from each delinquent person. Within a reasonable time frame but not more than sixty (60) days from FIRM's receipt of the delinquent Municipal Court records, FIRM hereby agrees to send, by first class mail, a notice of delinquency to each and every delinquent person, requesting said person to remit the full amount due and owing to CITY. 5. REVIEW AND AUTHORIZATION Following transmittal of the notice of delinquency as specified hereinabove, FIRM will commence procedures in anticipation of litigation or other substantial collection action for aggressive pursuit of collection. CITY shall have absolute discretion over those accounts on which suit should be filed and shall pursue litigation itself or through contractors other than FIRM. 6. COLLECTION SERVICES FIRM agrees (1) to provide CITY collections advice and written opinions regarding collection matters upon request; (2) to respond to delinquent person inquiries and to advise CITY, in writing, or, and make any recommendations concerning installment payment agreements and settlement agreements proposed by the delinquent person. CITY shall have final determination in acceptance of all installment payments or settlement agreements within parameters established by CITY. FIRM shall have discretion to enter into installment agreements subject to CI s prerogative of final determination and FIRM shall notify CITY of each installment agreement within one work day of the agreement. In all demand letters and all communications with delinquent persons, FIRM shall inform and instruct the person to remit the payment to FIRM. If remittance is received by CITY, it will be transmitted in its entirety to FIRM and received for processing within three business days. Checks made payable to CITY shall be endorsed by CITY to FIRM. 7. MANAGEMENT REPORTS FIRM agrees to make delinquent collection management reports to CITY monthly and quarterly, in a format containing information as requested by CITY's Executive Director of Finance and Municipal Court Administrator. Management reports may include, without limitation: 1. Number of phone or other delinquent person contacts within fast 180-day period; 2. First demand letters mailed; 3. Number and value of bankruptcies filed; 4. Copies of proof of claims filed in bankruptcy court; Page 2 of 9 S:\Our DucumenOlConus \M\Municipal Services Bwmu.do 5. Number and value of delinquent accounts not collected as a percentage of total delinquent accounts provided by CITY for collection. 6. Any other information which is indicated under "Exhibit A or B" or as may be required under the Contract. Within parameters established at the initiation of the collection program, FIRM shall advise CTI'Y of any case in which FIRM's investigation has revealed that the delinquent person cannot be Found, the enforcement of a judgment cannot be accomplished, or further attempts at collection would be futile and FIRM's recommendation relative to the proper disposition of the case. In such cases, the CITY shall advise FIRM as to the appropriate disposition of the account. 8. COMPENSATION A. As compensation for the services rendered hereunder by FIRM, CITY hereby agrees that FIRM may collect a collection fee of thirty percent (30%) of the total amount of all delinquent amounts, as authorized by Section 103.0031(b) of the Code of Criminal Procedure. All compensation set forth above shall become the property of CITY at the time payment 'of the delinquent fines or other amounts received by FIRM. Said collection fee will only be paid to FIRM after it has been received from the delinquent person as an additional amount added to the amount of unpaid fine or other debt owed. FIRM shall not be entitled to the aforesaid thirty percent (30 %) unless and until FIRM has taken some action in connection with recovering delinquent amounts. The transmittal of a notice of delinquency shall constitute sufficient action in order to entitle FIRM to the fee aforesaid. In no event shall FIRM be entitled to any fee unless and until CITY actually receives the delinquent fines, other amounts or court costs from FIRM. In no event shall FIRM be entitled to any fee unless said fee is collected by FIRM during the term of this Contract or fee is collected by CITY on account(s) upon which FIRM is actively pursuing at the time of judgment. In no event shall FIRM be entitled to any fee in cases where payment is involuntary as in an arrest. FIRM shall pay said fines, other amounts or court costs to CITY by check monthly. B. The compensation set forth in this paragraph of this Contract shall be the total compensation due to FIRM from CITY for all services provided pursuant to this Contract and in no event shall FIRM seek any additional compensation from CITY. CITY shall not be responsible to pay for any services which are unsatisfactory or that the CITY has not approved. 9. CONFLICTS OF INTEREST FIRM agrees not to represent any client who has an adversary position with the CITY, engage in any conflict of interest and to fullycomply with any applicable codes of professional conduct or ethics laws for the duration of this Contract. 10. 'TERM The term of this Contract shall be for five years beginning on February 21, 2006 and ending on the February 20, 2011 unless sooner terminated in accordance with Section 27 of this Contract. FIRM may renew this Contract for an additional one-year period upon giving CITY a notice in writing of its intent to renew not later than sixty (60) days before the expiration of the initial term. FIRM shall have an additional six months to assist the C17Y in reducing to judgment and sale any Page 3 of 9 SAOur Doo t9\Conftdsk06Umunicipa1 Servi= Bure .dm collection lawsuits filed and collect all bankruptcy claims filed prior to the termination date, and shall have a right to compensation of fees earned on any of these matters FIRM has exclusively handled during this six month period. CITY shall have the right to sooner terminate this Contract by giving ten (10) days' written notice of such intention, or in the event of any of the events taldng place under Section 27 Termination of Agreement". In case of such termination, FIRM shall be entitled to receive and retain all compensation due up to the date of said termination. Upon termination, FIRM shall immediately deliver all files in their entirety to CITY at no cost to CITY. 11. SETTLEMENTS No settlements or compromises of fines or other collectable amounts shall be effected where prohibited by law and where authorized by law, only upon approval by CITY. 12. NOTICE Any notice or other written instrument required or permitted to be delivered pursuant to the terms of this Contract shall be deemed to have been delivered, whether actually received or not, when deposited in the United States mail, postage prepaid, registered or certified, return receipt requested, addressed to CITY or FIRM, as the case may be, at the following addresses: CITY City of Denton, Texas ATTN: Assistant City Manager Fiscal & Municipal Services 215 E. McKinney Denton, TX 76201 Gila Corporation, d.b.a. Municipal Services Bureau ATTN: Thomas M. Giamboi President & CEO 6505 Airport Blvd., Ste. 100 Austin, TX 78752 Either party may change its mailing address by sending notice of change of address to the other at the above address by certified mail, return receipt requested. 13. VENUE The terms, obligations and requirements of this Contract shall be construed in accordance with the laws of the State of Texas. The obligations and requirements of the parties hereto are performable in Denton County, Texas. Any litigation involving this Contract shall be tried in a court of competent jurisdiction silting in Denton County, Texas. 14. ACCEPTANCE OF EMPLOYMENT In consideration of the terms, covenants and mutual agreements hereinabove stated, FIRM hereby accepts the employment of CITY and undertakes the performance of this Contract as above stated. Page 4 of 9 S:1Dur Dccum ts\ContrscU\06%Mum6pd Smim Hur=.doc 15. DIRECTIVES All directives between FIRM and CITY shall be confirmed in writing. 16. COVENANT NOT TO SUE FIRM further agrees not to bring any cause of action against CITY relative to this Contract. Should FIRM bring any cause of action against CITY, FIRM agrees the liquidated damages shall not exceed $1.00 and the filing of such cause of action shall be considered a material breach of this Contract. 17. AMBIGUITY Any ambiguity within this Contract shall be liberally interpreted in favor of CITY. 18. ASSIGNMENT The rights and responsibilities of CITY under this Contract may be assigned by the City Council to another governmental unit in Denton County without approval of FIRM. It is understood and agreed that this is a specialized collection services contract and CITY is contacting for the unique services of FJRM. FIRM's rights and responsibilities under this Contract may not be assigned by FIRM to another firm or collection agency without written approval of the assignment by the City Council. 19. INDEMNITY AGREEMENT The FIRM shall indemnify and save and hold harmless, and defend, at its own expense, the CITY and its officers, agents, servants, and employees from and against any and all liability, suits, claims, demands, damages, losses, and expenses, including, but not limited to court costs and reasonable attorney fees incurred by the CITY, and including, without limitation, damages for bodily and personal injury, death and property damage, of whatever kind or character, whether real or asserted, resulting from the negligent acts or omissions of the FIRM or its officers, shareholders, agents, or employees in the execution, operation, or performance of this Contract. Nothing in this Contract shall be construed to create a liability to any person who is not a party to this Contract, and nothing herein shall waive any of the parties' defenses, both at law or equity, to any claim, cause of action, or litigation filed by anyone not a party to this Contract, including the defense of governmental immunity, which defenses are hereby expressly reserved. 20. INSURANCE During the performance of the services under this Contract, FIRM shall maintain the following insurance with an insurance company licensed to do business in the State of Texas by the State Insurance Commission or any successor agency that has a rating with Best Rated Carriers of at least an A- or above: Page 5 of 9 SA0tu Doeu tsTontracts\06Wunicipal Serins Bmmu.doc Professional Liability Insurance with limits of not less than $1,000,000 annual aggregate. The FIRM shall furnish insurance certificates or insurance policies at the CrrY's request to evidence such coverages. The insurance policies shall name the CITY as an additional insured on all such policies, and shall contain a provision that such insurance shall not be canceled or modified without 30 days prior written notice to CITY and FIRM. hi such event, the FIRM shall, prior to the effective date of the change or cancellation, serve substitute policies famishing the same coverage. 21. ARBITRATION AND ALTERNATE DISPUTE RESOLUTION The parties may agree to settle any disputes under this Contract by submitting the dispute to arbitration or other means of alternate dispute resolution, such as mediation. No arbitration or alternate dispute resolution arising out of or relating to this Contract, involving one party's disagreement, may include the other patty to the disagreement without the other's approval. 22. ENTIRE AGREEMENT This Contract, consisting of 9 pages and Exhibits A and B, constitutes the complete and final expression of the agreement of the parties, and is intended as a complete and exclusive statement of the terms of their agreements, and supersedes all prior contemporaneous offers, promises, representations, negotiations, discussions, communications, and agreements which may have been made in connection with the subject matter hereof. The parties understand and agree that any previous agreements or contracts between the parties are null and void and this Contract is the sole and exclusive contract or agreement between the parties. 23. COMPLIANCE WITH LAWS The FIRM shall comply with all federal, state, and local laws, niles, regulations, and ordinances applicable to the work covered hereunder as they may now read or hereinafter be amended. 24. DISCRIMINATION PROHIBITED In performing the services required hereunder, the FIRM shall not discriminate against any person on the basis of race, color, religion, sex, national origin or ancestry, age, or physical handicap. 25. PERSONNEL AND EQUIPMENT A. The FIRM represents that it has or will secure, at its own expense, all personnel required to perform all the services required under this Contract. Such personnel shall not he employees or officers of or have any contractual relations with the CrrY. FIRM shall inform the CrfY of any conflict of interest or potential conflict of interest that may arise during the term of this Contract. Page 6 of 9 SA0ur Docur ts�Contracts\06\Municipal Smim Bu au.dac B. All services required hereunder will be performed by the FIRM or under its supervision. All personnel engaged in work shall be qualified, and shall be authorized and permitted under state and local laws to perform such services. C. The FIRM represents that it has or will secure, at its own expense, the hardware, software, and other resources required to perform, in a timely manner, all the services required under the terms of this Contract. 26. ASSIGNABILITY The FIRM shall not assign any interest in this Contract, and shall not transfer any interest in this Contract (whether by assignment, novation, or otherwise) without the prior written consent of the CITY. 27. TERMINATION OF AGREEMENT A. Notwithstanding any other provision of this Contract, either party may terminate by giving thirty (30) days advance written notice to the other party. The City fiuther shall have as a matter of right, the option to cancel this Contract upon giving the FIRM ten (10) days advance written notice. B. This Contract may be terminated in whole or in part in the event of either party substantially failing to fulfill its obligations under this Contract. No such termination will be affected unless the other party is given (1) written notice (delivered by certified mail, return receipt requested) of intent to terminate and setting forth the reasons specifying the nonperformance, and not less than 30 calendar days to cure the failure, and (2) an opportunity for consultation with the terminating party prior to termination. C. If the agreement is terminated prior to completion of the services to be provided hereunder, FMM shall immediately cease all services and shall render a final bill for services to the CITY within 30 days after the date of termination. The CITY shall pay FMM for all services properly rendered and satisfactorily performed and for reimbursable expenses to termination incurred prior to the date of termination, in accordance with Article 9 "Compensation". Should the CITY subsequently contract with a new consultant for the continuation of services on the Project, FIRM shall cooperate in providing information. The FIRM shall turn over all documents prepared or fiunished by FIRM pursuant to this Contract to the CITY on or before the date of termination, but may maintain copies of such documents for its use. 28. EXCLUSIVE CONTRACT AND MODIFICATTON This Contract and the attached Exhibits constitute the sole, exclusive and entire contract between the parties and replaces any previous contracts between the parties which are null and void. No waiver or modification of this Contract or of any covenant, condition, or limitation herein contained shall be valid unless in writing and duly executed by the party to be charged therewith, and no evidence of any waiver or modification shall be offered or received in evidence in any proceeding Page 7 of 9 SAOur Docum U\Contracu\06\Municipal Scrvicm Humu.doc arising between the parties hereto out of or affecting this Contract, or the rights or obligations of the parties hereunder, and unless such waiver or modification is in writing and duly executed; and the parties further agree that the provisions of this section will not be waived unless as herein set forth 29. INDEPENDENT CONTRACTOR FIRM shall provide services to CITY as an independent contractor, not as an employee of the CITY. FIRM shall not have or claim any right arising from employee status. 30. MISCELLANEOUS A. The following exhibits are attached to and made a part of this Contract: Exhibit "A" — Task Order For Collection Services. B. FIRM agrees that CITY shall, until the expiration of three (3) years after the final payment under this Contract, have access to and the right to examine any directly pertinent books, documents, papers, and records of the FIRM involving transactions relating to this Contract. FIRM agrees that CITY shall have access during normal working hours to all necessary FIRM facilities and shall be provided adequate and appropriate working space in order to conduct audits in compliance with this section. CITY shall give FIRM reasonable advance notice of intended audits. C. For the purpose of this Contract, the key persons who will perform most of this work hereunder shall be Thomas Giamboi, Donald McKinley, Chris Powell and Yousef Gonzalez, one of whom is either an attorney, accountant, auditor, or now works in another well recognized professional services field. However, nothing herein shall limit FIRM from using other qualified and competent members of its firm to perform the services required herein. D. FIRM shall commence, carry on, and complete any and all projects with all applicable dispatch, in a sound, economical, efficient manner and in accordance with the provisions hereof. In accomplishing the projects, FIRM shall take such steps as are appropriate to ensure that the work involved is properly coordinated with related work being carried on by the CITY. E. The CITY shall assist the FIRM by placing at the FIRM's disposal all available information pertinent to the Project, including previous reports, any other data relative to the Project, and arranging for the access thereto, and make all provisions for the FIRM to enter in or upon public and private property as required for the FIRM to perform services under this Contract. 31. TIME OF THE ESSENCE Time is of the essence with respect to all matters covered by this Contract. Page 8 of 9 SADur Docume &ContractA06\Municipal Services Bureau.dac 32. CAPTIONS The captions appearing at the first of each numbered section are inserted and included solely for convenience and shall never be considered or given any effect in constnung this Contract. This Contract is executed on behalf of CITY by the presiding officer of its governing body who is authorized to execute this instrument by order heretofore passed and duly recorded in its minutes and by a partner of FIRM who, by execution of this Contract, represents and warrants that he or she has the authority to execute this document on behalf of FIRM. L WITNESS the signature of all parties hereto in triplicate originals this the a� Si day of 2006, Denton County, Texas. CITY j�OF� DENTON, TEXAS HOWARD MARTIN INTERIM CITY MANAGER ATTEST: JENNIFER WALTE\RS1, CITY SECRETARY BY�4�.rw�\o U� O Y7i. ,'T"PROWD AS TO LEGAL FORM: EDWINATTORNEY /14 i GILA CORPORATION, D.B.A., MUNIC S *VICES BUREAU M. GIAMBOI U & CEO Page 9 of 9 .Exhibit A CITY OF DENTON RFP #3298 Municipal Court Contract for Collection Services Proposal Due Date: 2:00. p.m. (local time) Proposal Submitted by: Company Name CITY OF DENTON REQUEST FOR PROPOSAL 3298 CONTRACT FOR COLLECTION SERVICES I. INFORMATION FOR CONTRACTOR A. Purpose The purpose of this document is to solicit Proposals to collect on capias pm fine warrants on cases filed in the Denton Municipal Court. All references to "Warrant" refer to Capias Pro Fine warrants, cases.that have unsatisfied judgments. The agency (Contractor) submitting the successful Proposal must clearly demonstrate its ability to provide immediate and consistent efforts in collections and provide a timely return of the dollars collected. B. Proposal Submission One original and three copies of the Proposal(s) should be submitted in a sealed envelope bearing the name and address of the respondent. Once submitted, Proposals become the property of the City of Denton. A duly authorized official of the Contractor's organization must sign proposals. C. Proposal Section The Proposal contains four sections. SECTION I - INFORMATION FOR CONTRACTOR SECTIOR - C('SLLECTIONS SERVICES SECTION III - METHOD OF AWARD SECTION IV - INFORMATION TO BE PROVIDED BY THE CONTRACTOR Purclupmposals.3298 Municipal Court Collection Services II. COLLECTION SERVICES A. Purpose The purpose of this Request is to solicit proposals to collect on Class C Misdemeanor violations that have been adjudicated and are past due and/or in warrant status, for the City of Denton. The objective of the Proposal process is to obtain the collection services of a collection agency (Contractor), who will provide immediate and consistent efforts in collections and a timely return of the maximum dollars by reimbursement on each case or warrant collected. B. Backffound The Municipal Court is responsible for the adjudication of Class C Misdemeanor violations (within the corporate city limits) provided by State Law and City Ordinances. The Court processes approximately 48,000 cases annually. Of these cases approximately 2,000 will have warrants issued. The average bond/fine is $245.00. The vast majority of persons for which warrants are issued have resident addresses within Denton or the Dallas/Fort Worth Metroplex. Approximately two percent of the warrant holder's addresses are out of State. All references to "Warrant" refer to Capias Pro Fine warrants, cases that have unsatisfied judgments. C. Nature of Services Required 1. The Court will provide files electronically to the Contractor of those persons having outstanding City of Denton Municipal Court cases. This information can include, but is not limited to the following: Person's name, personal identifiers and driver license number, last known residential address, last known telephone number, citation number, alleged offense committed, offense date, amount of fine, amount paid (if any), amount due, and if applicable, date of warrant and warrant number and amount of fine/bond. City will provide current file layouts. Electronic transfer of data must include the Contractor having a PC that enables the City of Denton to E-mail an attachment or to a secure FTP file via the Internet. Contractor must be able to receive and return files back and forth between City and Contractor. It will be the Contractor's responsibility to assure compatibility of City's data files and transmittal medium to the Contractors computer system. The Contractor shall bear all costs, if necessary, for data conversion to make the City's computer system compatible with that of the Contractor's and any incidental costs related to the data transfer. PurchlProposals3298 Municipal Court Collection Services 2. The City will send various outstanding cases to the Contractor for collection services on a monthly basis. These cases and warrants consist of the following types: a. Active Warrants - These are warrants in which a judgment has been entered assessing a sum owed by the defendant in order to discharge the defendant from liability, and the defendant is subject to immediate arrest; 3. The City will supply the Contractor with two separate listings. They shall be known as the HISTORY FILE, the, and the NEW WARRANT FILE. a. The History File shall be provided one time only. This file will contain the entire backlog of active warrants previously worked by the City's existing collection agency. The approximate number of outstanding cases is 500. b. The New Warrant File shall be sent on a monthly basis and shall contain warrants that were processed for two years by the Denton Police Department. This file will contain the most recent past dues processed for warrant, along with unresolved cases returned from the Contractor in the Pre -warrant File. The approximate number of new warrants each month is 200. 4. Contractor agrees to perform the following: a. Contractor will develop a series of contacts with the defendant that do not violate the defendant's statutory and constitutional rights. b. Contractor will attempt to contact the defendant named in any case or warrant submitted for collection service at least six (6) times in a 180-day period through a rotating telephone and letter cycle. Voiceltelephone contact attempts shad In llimited to between the hours of 8:00 A.M. and 9:00 P.M., Monday through Saturday. No Sunday contacts will be attempted. C. Contractor will submit transcripts of telephone contacts and written - communications for approval by the City for collection services. The Contractor shall pay all associated costs with the telephone contact and written communications. d. Contractor will instruct all defendants to forward no monies directly to the City of Denton Municipal Court. Should the Court receive a payment from a defendant, the Court shall forward payment directly to the contractor in the form of the original negotiable instrument received. Purch/Proilosais.3298 Municipal Court Collection services e. Contractor will send an acknowledgment (approved by the City) of receipt of payment on the City's behalf to all named defendants in cases and warrants which are collected by payment of sums owed. The Contractor shall make no contacts in person to the defendant. g. The City may recall at any time from Contractor a case previously referred to Contractor for collection efforts, when in the opinion of the City, the best interest of the City will be served by recalling the case and/or warrant. Contractor will return information on cases submitted for collection services including information developed by the Contractor regarding the defendant or his whereabouts. h. Contractor shall use due diligence, reasonable and ethical methods, and employ lawful means to effect collection on the City's outstanding cases. i. Contractor will guarantee that every defendant will be dealt with in a professional, courteous manner. j. Contractor will guarantee that a full-time customer service representative will be assigned to the City of Denton and available to address day-to-day issues. k. Contractor will guarantee that a management -level staff member will be available to meet with City of Denton staff on 24-hour notice. 1. Contractor will send to the City of Denton only the monies that are due the City. City will not collect nor distribute the collection fee. 5. Additional written and/or telephone contacts may be made at the choice of the Contractor within the hours stipulated above. 6. All information supplied by the City to the Contractor shall be kept confidential and not disclosed to parties other than the Contractor's employees on a need -to - know basis for the purpose of contract performance and to the defendant or the person answering the phone of defendant's residence. 7. Both the City and the Contractor will jointly review the appropriate cases for which payment is due to the City on a monthly basis. a. Contractor will not receive compensation for cases and warrants disposed of in which the City does not receive any payments, including but not limited to situations in which cases or wartants are disposed of by way of arrest, defendant's credit for sums owed by jail time credit, community service, dismissal of any case or if defendant is found not guilty, or for which no ritoney is actually received by the Court. Purch/Proposals.3298 Municipal Court Collection Services b. Total collection fees received by the Contractor will not exceed the percentage as specified in the Contractor's Proposal. C. The City shall not be liable under the contract for any services which are unsatisfactory or which the City has not approved. d. Contractor will not be entitled to reimbursement for expenses incurred under the Contract. Indemnification: Contractor covenants and agrees to and does hereby indemnify, hold harmless and defend, at its own expense, Owner, its officers, servants and employees, from and against any and all claims or suits for property loss or damage and/or personal injury, including death, to any and all persons, of whatsoever kind or character, whether real or asserted, arising out of the Work and services to be performed hereunder by Contractor, its officers, agents, employees, subcontractors, licensees or invitees, whether or not caused, in whole or in part, by the alleged negligence of the officers, servants, employees, of the Owner. Contractor likewise covenants and agrees to, and does hereby, indemnify and hold harmless Owner during the performance of any of the terms and conditions of this Contract, whether arising out of in whole or in part, any and all alleged acts or omissions of officers, servants, or employees of Owner. The provisions of this paragraph are solely for the benefit of the parties hereto and not intended to create or grant any rights, contractual or otherwise, to any other person or entity. P=Wroposale3298 Municiol Court Corlxuon SmVicm III, METHOD OF AWARD The awarding of this contract will be to the Proposalder who provides the service at the Best Value to the City of Denton based upon the factors listed below: Contractor Oualifications a. Experience in the required area of collections (minimum of 5 years ) Experience in the verification process regarding Failure to Maintain Financial Responsibility cases (minimum of 3 years) b. Experience in the number of Texas courts (minimum of 10 with at least 3 of those courts having similar volume to Denton) c. Experience and performance results from other Texas Municipal Courts for whom vendor has been doing business with for at least 24 months d. Experience in receiving /transmitting data electronically e. Experience and performance results in conducting an Amnesty and/or Warrant Round -Up Programs f. Experience and stability of key staff 2. Fee Structure a. Commission rate for services on all new cases b. Guaranteed percentage rate for resolution of all cases referred to Contractor 3. Collection Procedures a. Collection techniques utilized including procedures for letter sending and telephone calls b. Implementation work plan, timetable and rate of recovery e. Customer Service Methodology of contacts and notices - handling customers' questions/pr blems d. Handling of non-English speaking customers e. Adequacy and sophistication of telephone resources f. Examples of collection letters and telephone scripts 4. Computer Network a. Adequacy and sophistication of data processing resources b. Proposed methodology and procedures for data transfer to/from city database c. On-line inquiry capabilities d. Record retention capabilities 5. Management Reports a. Reports provided to the City b. Flexibility in meeting City's reporting needs c. Responses to auditor inquiries and confirmation requests Purch/Proposals.3298 Municipal Court Collation Services 6. Vendors Past Relationship with the City IV. INFORMATION TO BE PROVIDED BY CONTRACTOR In order to simplify the review process and obtain the maximum degree of comparison, Proposals are to be outlined in the manner described below. Be specific about the agency's collection expertise in the sections that follow. 1.. Contractor Qualifications a. Contractor submitting a response to Proposal should be in business, relevant to the service the City is seeking, a minimum of 5 years for collections and 3 years for verification of financial responsibility proof. b. List references from current and previous clients in the Texas courts. c. List references of Contractors Texas Municipal Courts for whom vendor has been doing business with for at least 24 months. d. State the Contractor's experience with electronic data transfers. e. State the Contractor's case or warrant collection experience and as it applies to the Collection of outstanding capias pro fine warrant cases. State any other relevant experience referenced in IV (1) Contractor Qualification. Specifically list other public sector and utility clients that the Contractor has represented in the past five years and include what type of collections was carried out for them. Separate clients by a) Texas Municipal Courts, and b) Texas County Courts. f. State the location of the office as well as the number of professional staff employed at that office that will have primary responsibility for the service. 2. Collection Procedures a. Provide a summary of collection activities proposed to collect the City of Denton's outstanding cases and warrants. b. Provide a statement and methodology as to the expected rate of recovery and a specific timetable work plan. c. State the Contractor's methodology for handling customer questions/problems. d. State the Contractor's methodology for handling non-English speaking customers. e. Describe the telephone resources available f Provide examples of correspondence and telephone script that will be used for collecting delinquent fines. 3. Computer Network a. State a brief description of the computer system used and its update capabilities. b. Identify the form and frequency of electronic data transfers both to and from the Contractor. c. State whether terminal access will be made available to the City for on-line inquiry. PurcWProposals.3298 Municipal Court Collection Services d. Describe the Contractor's ability to maintain records of placements, collections, recovery and producing reports, and billing for an unlimited number of clients and debtors, and describe back-up capabilities 4. Management Reports It is agreed that the Contractor shall maintain and make available for inspection, audit and/or reproduction by authorized representatives of the City or any external auditor representing the City, the books, documents, and other relevant information pertaining to the collections carried out for the City and the expenses of this contract. The Contractor should acknowledge the need for a cooperative effort and open communication between the Contractor and the City. In this regard, the frequency of reporting and the content of data transmitted to the City should be identified. a. Provide examples of reports used to document collection results. Provide examples of reports used to track cases verified for financial responsibility. b. Describe reporting flexibility c. Frequency of reporting and the content of data transmitted to the City 5. Proposal signature form Purch/Proposals.3299 Municipal Court Collection Services Exhibit B 6 "IB MUNICIPAL SERVICES BUREAU Proposal for: City of Denton, TX RFP No. 3298 MUNICIPAL COURT CONTRACT FOR COLLECTION SERVICES Submitted by: Thomas M. Giamboi President Municipal Services Bureau 6505 Airport Blvd., Ste. 100 Austin, Texas 78752-3614 (512) 371-9995, ext. 3223 (800) 568-7004, ext. 3223 (512) 371-0776 (fax) tom giamboi(a)gilacorp.com ML��B • MUNICIPAL SERVICES BUREAU January 18, 2006 • w .msb-gilaxom Mr. Tom D. Shaw, C.P.M. • 6505 AIRPORT BLVD. Purchasing Agent • SUITE 100 City of Denton, TX • AUSTIN,TEXAS Purchasing Department 78752-3614 901-B Texas Street • 800.568.7004 Denton, TX 76201 512371.9995 Dear Mr. Shaw: • Fax 512.371.9994 Thank you for the opportunity to respond to the City of Denton, TX' Request for . Proposal No. 3298, Proposals for Municipal Court Contract for Collection Services. • We look forward to the possibility of re-establishing a working relationship. . Municipal Services Bureau presently has established working relationships with • nearly 350 Texas clients. The company offers the detailed, written specifications for court collections, customer service and accounting that are necessary to maintain a relationship of this complexity. We are the only firm nationwide that can offer the experience of • working this volume of clients to collect court fines as well as EMS, Utility, and . Municipality -owed debt. We are uniquely qualified to assist you in this endeavor; 4 providing collection services to Texas clients since 1991; 4 most recent court -client survey-99.6% of respondents rated our overall • performance as good or excellent; -� industry -specific software customized for court and debt collections; extensive skip tracing resources including: ✓ proprietary, one -of -a -kind software that allows us to electronically cross- reference Texas driver's license records for new address information; ✓ we own a copy of the Texas DIPS driver's license database, with all 18 million records updated weekly directly from DIPS; ✓ we can cross-reference your cases with bad addresses against newer cases from our other Texas clients for new address, telephone and/or employment information; 4 we have a licensed attorney on staff; we are not limited to working with only those clients who fully participate in the • contract. In fact, we invite as few or as many of City of Denton departments wishing to participate in our collection program. The size of the client, number of cases or total value of cases does not influence the quality of our work in any way; 4 we maintain a $1 million professional liability policy, $2 million business insurance policy and $250,000 client indemnity bond; member of the National Association for Court Management (NACM), Texas Court Clerks Association and American Collectors Association; 4 we never close a case, continually searching for new address information or making another attempt to contact a customer on a periodic basis; -) special programs that will enhance collections ✓ dedicated large balance collectors; ✓ warrant round -up programs to assist law enforcement for court collections; and are prepared to 4 customize a series of collection letters to meet the City of Denton's needs; 4 GUARANTEE that 1 will be available to meet with administration upon request for the duration of our relationship; 4 GUARANTEE that every citizen will be dealt with in a professional, courteous manner, 4 GUARANTEE that a full-time client services representative will be assigned your account and available to address day-to-day issues; and 4 GUARANTEE that efforts to resolve individual cases will be ongoing for as long as we have the case. I consider myself personally responsible for ensuring the success of this relationship and maintaining the City of Denton's good image. I would very much welcome a site visit as part of your evaluation of our firm and feel certain our highly qualified staff would instill confidence in anyone considering establishing a relationship with our firm. Giamboi EO TABLE OF CONTENTS EXECUTIVESUMMARY: ........................................................................... ........................................ SECTION 1: CONTRACTOR QUALIFICATIONS..............................................................................3 A. Experience in the Required Area of Collections................................................................. s B. Experience in the Number of Texas Courts (Minimum of 10 with at least 3 of those having Similar Volume to Denton.......................................................................................5 C. Experience and Performance Results from other Texas Municipal Courts for whom Vendor has been doing Business with for at least 24 months........................................8 D. Experience in Receiving/Transmitting Data Electronically.............................................10 E. Experience and Performance and Results in Conducting Amnesty and/or Warrant RoundupPrograms............................................................................................................10 F. Experience and Stability of Key Staff.................................................................................11 SECTION2: FEE STRUCTURE.......................................................................................................19 SECTION 3: COLLECTION PROCEDURES...................................................................................20 A. Collection Techniques Utilized including Procedures for Letter Sending and Telephone Calls..................................................................................................................................... 20 B. Implementation Work Plan, Timetable and Rate of Recovery ........................................47 C. Customer Service Methodology of Contacts and Notices —Handling Customers' Questions/Problems........................................................................................................... 48 D. Handling of Non -English Speaking Customers' Multilingual Issues .............................48 E. Adequacy and Sophistication of Telephone Resources................................................49 F. Examples of Collection Letters and Telephone Scripts.................................................60 SECTION4: COMPUTER NETWORK.............................................................................................51 A. Adequacy and Sophistication of Data Processing Resources.......................................51 B. Proposed Methodology and Procedures for Data Transfer to/from City Database ......60 C. On-line Inquiry Capabilities................................................................................................61 D. Record Retention Capabilities............................................................................................61 SECTION5: MANAGEMENT REPORTS........................................................................................63 A. Reports Provided to the City ..............................................................................................63 B. Flexibility in Meeting City's in Meeting City's Reporting Needs.....................................65 C. Responses to Auditor Inquiries and Confirmation Requests.........................................66 SECTION 6: VENDOR'S PAST RELATIONSHIP WITH THE CITY................................................66 SECTION 7: VALIDITY OF THE PROPOSAL.................................................................................67 n EXECUTIVE SUMMARY M641B MUNICIPAL SERVICES BUREAU Municipal Services Bureau is highly automated and able to offer you a flexible, innovative solution to your collection needs, whether for a single entity or for five as this proposal expounds. We are a company capable of and experienced in managing the type and volume of cases proposed by the City. We successfully service hundreds of thousands of new accounts each year, which include cases from some of the largest jurisdictions in the state of Texas. Case information may be forwarded electronically via e-mail or FTP. Payment information may also be exchanged electronically. Our proprietary software programs are designed specifically for the collection of delinquent accounts of all types; e.g., court fines, general debt, and medical debt. Within this software, MSB tracks broken promises by telephone and with reminder notices, thereby increasing revenue. We work all cases thoroughly regardless of age, balance amount or location of the individual. On average we are able to contact the average defendant, patient and/or debtor (hereinafter, "Customer") with a known address eight times during the first 120 days that we have the case —four times each in writing and by telephone. Contacting a Customer four times by telephone may actually mean making multiple attempts to reach him or her at home and our predictive dialer technology allows us to do so in a cost-effective, non -intrusive manner. Additionally, we will re -contact each person periodically for as long as the case is outstanding. We also offer SPECIALTY campaigns such as our warrant roundup program for past due court fines, whereby we contact individuals in writing and by telephone, referencing specific time limitations, and then pass confirmed addresses on to an appropriate Law Enforcement agency. Whether we are collecting your delinquent debt or court payables we never give up on a case continually searching for new address and telephone information and attempting to brinq the case to closure. It is also anticipated that many cases will require extensive skip tracing efforts and we utilize a number of sources to locate Customers. Because of their value, we continually cross-reference Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 M�'1B MUNICIPAL SERVICES BUREAU your cases against 1) our proprietary, one -of -a -kind database, comprised of the millions of names and addresses of our other Texas and national clients searching for repeat offenders and new address, employment and telephone information and 2) our owned -copy of the Texas drivers license database which is updated weekly directly from DPS documenting all new, renewal and change -of -address applications. Municipal Services Bureau is committed to maintaining the highest standards of professional conduct and business ethics following all Federal, state and local laws including the Federal Fair Debt Collection Practices Act. We work closely with each individual to help them resolve his or her obligations with dignity and all disputes followed up promptly. Our staff works closely with Customers to determine the reasons for not paying their debt to the City or not appearing in court and then we attempt to overcome that objection. To prevent any language barrier between the Customer and the collecting agents, many of our collection agents are bilingual and our collection letters are printed in English and Spanish. Municipal Services Bureau also works closely with your staff to verify disputed cases. We may receive documentation indicating, for example, that insurance was in effect at the time of the citation or that the Customer is deceased or incarcerated or simply that the debt was paid prior to receiving the case. We temporarily cease collection activity on cases such as these and forward the appropriate information to the City. The philosophy behind our company is based upon satisfying the collection needs of our clients through careful identification of desired goals. This is accomplished by developing a close working relationship with the client based upon mutual trust. Our staff takes great pride in its ability to formulate creative and innovative solutions to complex problems. While our collection process is designed to obtain the highest possible rate of return in the shortest possible time frame, careful attention is paid to the sensitivity of the issues at hand. Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 MLL�B MUNICIPAL SERVICES BUREAU SECTION 1 CONTRACTOR QUALIFICATIONS A. EXPERIENCE IN THE REQUIRED AREA OF COLLECTIONS Gila Corporation d/b/a Municipal Services Bureau (MSB) was founded in 1991 specifically to provide collection services to Texas courts. The company now works with nearly 450 government entities nationwide, including 320 Texas jurisdictions. The firm is an active member of the AMERICAN COLLECTORS ASSOCIATION and an associate member of the TEXAS COURT CLERKS ASSOCIATION and NATIONAL ASSOCIATION FOR COURT MANAGEMENT. MSB understands that the City of Denton ("City") desires a team player to work closely with staff to assist citizens in fulfilling their obligations with the City. CHRONOLOGICAL HISTORY OF MUNICIPAL SERVICES BUREAU January, 1991 Research begun to evaluate the potential of offering collection services to Texas courts March, 1991 50 court survey completed May, 1991 Business plans completed; Gila Corporation formed; d/b/a Municipal Services Bureau June 15, 1991 Officially open for business at the Omni Centre, Austin Executive Suites, 240 square foot office; two employees, Thomas P. Bellavia, CEO and Thomas M. Giamboi, President; 0 clients September, 1991 Contracted with first client, City of Kerens, Texas March, 1992 Two full-time and five part-time employees, 16 clients; expanded Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection services January 19, 2006 MQB MUNICIPAL SERVICES BUREAU operation to 200 East 6th Street August, 1992 11. full-time employees; 67 clients; expanded facilities January, 1993 19 full-time employees; contracted with 100th client May, 1993 22 full-time employees; 118 clients; purchased customized collection software from GWA Information Systems, Inc., Waltham, MA August, 1993 25 full-time employees; 140 clients May, 1994 Entered into agreement to purchase an office building at 5912 Balconies Drive, Austin, Texas; 29 employees, 186 clients January, 1995 36 employees, 206 clients December, 1995 39 employees; more than 250 clients February, 1996 First out-of-state client - Broward County, Florida April, 1997 48 employees, 346 clients January, 1998 Completed acquisition of Data Ticket Inc., a firm specializing in parking citation recovery, based in Newport Beach, CA; now a specialty division known as MSB-Parking May, 1999 130 employees, more than 450 clients February, 2004 Relocated to new, state-of-the-art 20,000 square foot facilities 4 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 M601B MUNICIPAL SERVICES BUREAU December, 2004 450 Government Clients October, 2005 Expanded by an additional 11,000 square feet at the Austin facility and currently there are 175 total employees working for MSB B. EXPERIENCE IN THE NUMBER OF TEXAS COURTS (MINIMUM OF 10 WITH AT LEAST 3 OF THOSE COURTS HAVING SIMILAR VOLUME TO DENTON* Municipal Services Bureau has been providing collection services for Texas courts since 1991. We have grown to successfully partner with over 450 courts nationwide including nearly 350 courts in Texas. Since our court client list is so extensive, documenting all client contact information would elongate this proposal tremendously. We have provided references for ten of our court clients, many similar in size to Denton. As requested, there is a former client listed. We have clients much larger (TXDPS, Miami -Dade County, FL, for example) and much smaller than Denton —all to show that we have the FLEXIBILITY to handle clients of all sizes and that no one client is important than the other. Contact tark Address Street 778701 Phone Number 4690 Email Address ark ci.austin.tx.us Date of Contract Ince tionr, 2002 ffqmrltel�� IN .. Contact Sherrie Norred Address 312 East To St. Lam assas, TX 76550-2820 Phone Number 512 556-4909 Email Address snorred ci.lam assas.tx.us Date of Contract Inception May, 2004 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 M601B MUNICIPAL SERVICES BUREAU Contact Winnie Kocot Address PO Box 231 Arlington, TX 76004-0231 Phone Number 817 459-6988 Email Address Kocotw ci.arlin ton.tx.us Date of Contract Inception Started May, 1993, Ended March, 2005 Court Client Contact �- Sheri Groves Address 1029 W. Rosemeade Pkwy. Carrollton, TX 75007 Phone Number 972 434-7108 Email Address sheri.groves@dentoncounty.com Date of Contract Inception October, 2005 Court Client Contact Vicki Smith Address PO Box 860358 Piano, TX 75068-0358 Phone Number 972 941-2176 Email Address vickis la -- Date of Contract Inception July, 1996 (Original Contract), July, 2004 Current Contract Date Contact Mary Dan sch Address PO Box 1758 Victoria, TX 77902 Phone Number 361 485-3050 Email Address mdanysch@victoriatx.org Date of Contract Inception Janua , 1993 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 M601B MUNICIPAL SERVICES BUREAU Contact Prudence Bobbitt Address 1791 West Avenue B Garland, TX 75042 Phone Number 972 205-2330 Email Address PBobbitt@ci.garland.tx.us Date of Contract Inception January, 1995 (Original Contract), January, 2006 Current Contract Date • • Steven Cherry 77 7Date 200 W. Main St. Grand Prairie, TX 75053 umber 972 237-8600 dress sdcherry@gptx.org Contract Inception June, 1999 Contact Celia O'Dell Address 122011 Street Huntsville, TX 77340 Phone Number 936 291-5476 Email Address codell@huntsvilletx.gov Date of Contract Inception May, 1994 • Contact .. Susan Hill Address PO Box 26569 Benbrook, TX 76126-0569 Phone Number 817 249-3000 Email Address shilICcDcityofbenbrook.corn Date of Contract Inception July, 1997 "Please see a complete Client List in Attachment "A. " Note that Municipal Courts are printed in black, County Courts are printed in red, and other clients such as EMS, Library, Waste Management, and Utilities, etc. are printed in blue. References and the Client List Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 MlL''*1B MUNICIPAL SERVICES BUREAU are proprietary and confidential. C. EXPERIENCE AND PERFORMANCE RESULTS FROM OTHER TEXAS MUNICIPAL COURTS FOR WHOM VENDOR HAS BEEN DOING BUSINESS WITH FOR AT LEAST 24 MONTHS All clients but Arlington, TX, and Denton County, JP6, above, have been our clients for more than the 24 month minimum requested here. Here is a subsequent listing of 10 additional clients who have been some of our oldest clients: City of Kerens, TX (our original client and still so) City of Brownsville City of San Benito City of Rowlett City of Milford City of South Padre Island City of Lewisville City of Wascom City of Hill Country Village City of Karnes City City of River Oaks City of Rockwall City of Hempstead City of University Park City of Highland Park City of Hopkins This listing is but a few of our clients, most of which have been with us since the early to mid- 1990s. Please refer, again, to the Client List in Attachment "A." 0 Proposal for the City of Denton, TX Request for Proposal No. 3296, Municipal Court Contract for Collection Services January 19, 2006 } Ali M601B MUNICIPAL SERVICES BUREAU Many factors go into analyzing rates of recovery or liquidity rates. Because so many factors go into determining what percent of your debtors will pay delinquencies, we would rather not attempt to estimate what this rate of recovery would be. Some of the reasons that this estimate is difficult to predict are: average age of accounts when forwarded for collection; level of internal collection efforts prior to submitting cases for collection; the percentage of accounts that have good phone numbers, social security numbers and/or places of employment; and the type of account being collected demographics —unemployment rates, income levels, time of year. FINANCIAL REFERENCE Mr. Jason Thurman Business Banker PlainsCapital Bank 919 Congress Ave., Ste. 600 Austin, TX 78701 (512) 457-7541 Ithurman(a�plainscapital.com Municipal Services Bureau is an extremely stable company, founded in May, 1991, has never filed bankruptcy and has never filed suit against any of its more than 500 total clients in its nearly 15-year history. There have been no suits filed against in the past 5 years. Please feel free to pull our DUNS report, acct. number 78-643-8200 or 3823686. MSB's current rating is 80, the 9 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 zY i, MUNICIPAL SERVICES BUREAU highest rating possible. Please see a copy of our latest Audited Annual Consolidated Financial Statements as of December 31, 2004. Also, please see a copy of our Certificate of Account Status (Certificate of Good Standing) issued by the Texas Comptroller of Public Accounts and our Certificate of "Active" Status from the Texas Secretary of State. All of these are to be found in Attachment `B." D. EXPERIENCE IN RECEIVING/TRANSMITTING DATA ELECTRONICALLY Municipal Services Bureau has been receiving and transmitting data for courts for more than 10 years. Although the process has changed greatly over the years, today most electronic transfer is done via a secured FTP site where data is delivered and picked up by either party, depending on the data being transferred and who the transferee is. The other method is by email attachment which would be sent via 168-bit encryption if sent through our VPN tunnel. In many instances, we have to write a special program to fit the needs of the clients. If this would be a necessity for the City of Denton to receive and process the data, this will be done. We have a "preferred" layout that we will provide you and/or your IT department when the time is appropriate. E. EXPERIENCE AND PERFORMANCE AND RESULTS IN CONDUCTING AMNESTY AND/OR WARRANT ROUNDUP PROGRAMS Municipal Services Bureau has been assisting various municipal courts in their Roundup procedures for 9 or more years. Depending on the constraints of the Court, results can vary greatly. The most outstanding results for the Cities occur when we, in addition to the City's notices and advertisements of the Roundup, send our own letters to bolster the notice attempt to the defendant. The Roundup works well and even better when an additional letter is sent by MSB. We have also participated in Roundups where more than one municipality is involved. Most recently, central Texas courts joined together in one Roundup. This joint -venture worked with great success and aided all cities concerned. For the Court cases and when a specific date Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 MLL'1B MUNICIPAL SERVICES BUREAU or time frame is targeted for a warrant round -up, MSB mails a customized letter and attempts to make contact by telephone with the citizens in question. The day before the round up commences, we cleanse the caseload and provide specific data to local Law Enforcement. We will identify cases where the address in known to be valid, within certain balance ranges and even within certain zip codes. Law Enforcement's production is thereby maximized. Whether Capias Pro Fine or Alias Warrant cases, MSB has had the experience in dealing with both since our founding in 1991. Generally, when a client sends both types of cases, two different client numbers will be assigned so that the collector can differentiate between the two for talk -off purposes. For all cases where the date of the offense is prior to June 18, 2003, the add -on percentage of thirty percent (30%) can be added only to those cases which have been adjudicated (Capias Pro Fine Warrant Cases). For all cases with an offense date of June 18, 2003 or later, cases that have not been adjudicated (Alias Warrant Cases) can have the thirty percent (30%) fee added on provided they are more than 60 days old. All adjudicated cases with the offense date of June 18. 2003 or later can have the thirty percent (30%) add -on fee appended to the fines, costs and fees. For the City of Denton, we will add the thirty percent (30%) fee on the appropriate case when submitted to MSB. Should the City opt to add the fee before submission, which is also acceptable. All other experience and MSB's collection methodology is described in Section 3, below. F. EXPERIENCE AND STABILITY OF KEY STAFF KEY CONTACT INFORMATION Gila Corporation, d.b.a. Municipal Services Bureau www.muniserv.com Corporate Office: 6505 Airport Blvd., Suite 100 Austin, TX 78752-3614 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 t9 h Incorporated Austin, TX May 2, 1991 Primary Contact & Contract Representative: Contract Administrator: Thomas M. Giamboi (800) 568-7004, ext. 3223 (512) 371-9995, ext. 3223 (512) 371-0776 fax tom.giamboi(o)gilacorp.com Thomas M. Giamboi, President/CEO (800) 568-7004, ext. 3223 (512) 371-9995, ext. 3223 (512) 371-0776 fax tom.giamboi(agilacorp.com All work on this project will be done in our Austin office. M;C1B MUNICIPAL SERVICES BUREAU FEIN: 74-2605908 MSB has the experience to interact effectively with the City of Denton in all aspects of this project. Thomas Giamboi, President & CEO, will remain as contract administrator for the duration of the relationship and will take the ultimate responsibility of ensuring a successful partnership. Mr. Giamboi will also oversee day-to-day operations from the input of the submissions to the output of the monthly invoice. Yousef Gonzalez , in particular, will be the City's initial point -of -contact within our client services department. All persons on this Organizational Chart shall be involved in the collections process as needed to comply with the City's needs. 12 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January19, 2006 M601P) MUNICIPAL SERVICES BUREAU PERSONNEL Participation by MSB employees in this project will not be limited to a select few. Rather, many of the functions are performed by a pool of people —eight people in accounting post payments, the entire collection department will handle incoming calls, IT as a whole will handle various aspects of communications, and so forth. In this way, there are no gaps when someone is on vacation or leaves the company and the work volumes' peaks and valleys associated with every large client can be administered properly. 2. RESUMES* Thomas M. Giamboi, President & CEO* Primary responsibilities relating to this contract: contract administrator, liaison to purchasing, global policy issues Since co-founding Gila Corporation in 1991, Tom has become quite active within the billing and collection industry, lecturing nationally on government collections. He has served in the following capacities within the American Collectors Association (ACA): ACA Board of Directors 13 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 ML�'�13 MUNICIPAL SERVICES BUREAU (1998-present), President of ACA of Texas (1998-1999), Chairman of the Government Services Program (1996-1998), ACA Strategic Planning Committee (1996-1997), Chairman of ACA's Political Action Committee (2000-2002), Chairman of the Honorary Membership Committee (2002-present), State Legislative Director and National Legislative Director. In addition, he was admitted to ACA's Red Coat Club in 1998 for membership and recruitment excellence and was named ACA's Outstanding Unit Education Chair of the Year for 1996-1997. Rollie Sidla, Chief Financial Officer* Primary resDonsibility relating to this contract: financial statement preparation, oversiqht of the Accounting department Rollie started with MSB in 2003 as our comptroller and has recently been promoted to his current position. He graduated from the University of Minnesota with a Bachelor of Science in Business Administration. Rollie is a licensed CPA and maintains membership in the Texas Society of CPAs. Rollie's experience spans over fifteen years in manufacturing cost management, four years in public accounting and six years in controller/management positions. His previous employment included: Accounting Manager at CDS Engineering, Inc., Controller at Tenere, Inc., Manager of tax and small business at Babcock, Langbein & Company CPAs and Chief Accountant at Tetra Rex Packaging Systems, Inc. An instrument rated pilot, he received an honorable discharge from the US Marine Corps Reserve. Richard L. Butler, Esq., Vice President, Legal & Compliance* Primary responsibilities relating to this contract: legal and compliance issues Richard earned a Bachelor of Arts from the University of Houston in 1969 and continued his education at South Texas College of Law, earning a Doctor of Jurisprudence in 1972. Practicing law from 1972 to 1979, he became Assistant Lead Attorney for the U.S. Small Business Administration in 1979 and in 1980 was named Lead Attorney. From 1979-1989 he was an Assistant Professor of the Conrad N. Hilton College of Hotel & Restaurant Management at the University of Houston, receiving the highest faculty evaluations ever recorded and winning seven 14 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 MRVB MUNICIPAL SERVICES BUREAU separate Outstanding Teaching Awards. Mr. Butler accepted the position of Training Specialist at the Texas Municipal Courts Education Center (TMCEC) in Austin, Texas in 1990. He administered all Supreme Court -mandated judicial education throughout Texas for 1200 municipal court judges and co-authored and edited the TMCEC (then, TMCTC) Judge's Manual. He is a member of the American Bar Association, the Texas State Bar Association, and the American Collectors Associations Member Attorney Program. Mr. Butlerjoined MSB in 1993 and has coordinated computer, telephony and automated dialer evaluations while working with courts to ensure system compatibility and data transfer. He presently oversees the legal and compliance issues and assists in various research and development projects while working closely with the Chief Executive Officer. He is also responsible for co -developing the MSB collector -training program. Richard was General Counsel to the Texas Court Clerks Association for over ten years. Chris Powell, Senior Operations Manager Primary responsibilities relating to this contract: Oversight of the operations department A collections expert and technology professional, Chris' ten (10) years of experience in the government collections field has allowed him to hone his skills in project management, tracking and reporting, communication with management, and supervision of staff. He has received numerous certifications, including: • ACA Child Support Collection and Locate Training • FDCPA Training, ACA • Experience Credit Reporting Agency and Debt Collections, Experian • Working with Government Contracts; Record Retention Policies, TKN Don McKinley, Collections Manager Primary responsibilities relating to this contract: Collections of City's Recoverables Don earned his Bachelor of Business Administration degree from Saginaw Valley State University in May, 1990 majoring in Economics and Finance. Shortly after graduation, Don went 15 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection services January 19, 2006 M��B MUNICIPAL SERVICES BUREAU to work for the State of Florida Department of Children and Families moving his way up through the Department in the Public Assistance arena. While there, he was one of five persons selected to start a pilot program for welfare reform in Alachua County (Gainesville) with the goal that each welfare recipient attain self-sufficiency within 24-36 months. In 1999, Don moved to Texas where he was hired as a Human Services Case Manager for the Fort Worth, TX Municipal Court. Here he developed customer time payment plans and subsequent compliance programs. He became the court's Customer Service Supervisor in 1999 overseeing warrants, NISI Bonds, and Probation and Driving Safety. Through his and his employees' efforts, he and his staff increased warrant section production by 22 percent in one year. In 2001, he moved to Austin and worked with the Austin Municipal Court as Operations Supervisor where he was responsible for the court collections and warrant processing sections. Just prior to coming to MSB where he is currently responsible for MSB Warrant and Debt collections, Don was with the Texas Office of Court Administration where, as an Assistant Collections Specialist, he assisted criminal courts develop "in-house' court collection programs. He assisted Texas cities and counties plan successful warrant roundup and amnesty programs generating millions of dollars for the State. He conducted workshops and training courses in all areas of court collections including advanced telephone techniques, FDCPA compliance, extended payment plans and financial affidavits as well as face-to-face Customer interviewing techniques and motivating Customers to comply with the various orders of the court. Don is married to the former Joan Gomez and has two stepchildren ages 13 and 10 and a three-month old son. Don is a Michigan native and a died -in -the -wool Detroit Red Wings fan. Yousef Gonzalez, Client Services Representative Primary resoonsibilities relatino to this contract: Collections of Citv's Recoverables. Yousef graduated from The University of Texas at Austin with a Bachelor of Arts in Biochemistry and a minor in Business in 2005. He started with Municipal Services Bureau in July of 2005. His previous experience includes customer service with the Division of Recreational Sports at The University of Texas at Austin. There he helped coordinate commencement ceremonies run by the division for various colleges inside the University. Also, Yousef helped coordinate various 16 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services Januaryl9, 2006 M641B MUNICIPAL SERVICES BUREAU other events for the division including tailgate parties for visiting team football fans, Parents' day events, Texas Women's Volleyball set-up, Volleyball Playday with Austin ISD, various national women's club team volleyball tournaments, Texas Powerlifting events, and various other events planned by the division. His day-to-day duties included monitoring access to Recreational Sports facilities, and supervision of other staff members. He was in charge of checking payroll submissions, setup of activity areas for patron participation, in charge of personnel issues that arose and submitted them to upper management, and problems that arose with Recreational Sports patrons. He also acted as lead manager when the supervisor was out of town on business. Yousef also trained new facility employees and new front-end facility managers for the division. While working for the division, he was one of the few employees that helped save a patron's life using CPR. Other than Mr. Giamboi who founded the company in 1991, the key employees are very stable whose tenure range up to almost 13 years with MSB. COLLECTORS All collectors are personally trained and are sent through our "boot camp" training once a year. Our collectors have experience ranging from 1 year to over 20 years. They are very knowledgeable in court collections and will be a vital part to the revenue generation that results in MSB's collection efforts, if awarded this contract. CLIENT SERVICES Municipal Services Bureau realizes the importance and convenience of having a Client Services Representative to interface with your staff on a per -need basis. Four full-time staff members are devoted to this department and one individual, in this case Yousef Gonzalez, will be designated as the primary representative on your account, with the other three providing backup. Yousef will 17 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 MUNICIPAL SERVICES BUREAU maintain all account records and is available during office hours to answer any questions. MSB wants an easy communication link with our clients. MSB's Client Services department is devoted to addressing the problems or questions that you may have whenever necessary. For example, payment history or account reviews can be acknowledged as needed. The Client Services personnel are committed to serving you as their highest priority and will assist you in any way possible. MSB maintains an excellent rapport with our clients, providing constant interaction between our systems and agencies. 3. KEEPING INFORMED Municipal Services Bureau employs an in-house counsel who is directly responsible for all legal and compliance issues that involve the collectors and the collection practices. He is also responsible for maintaining all licenses in those states requiring that the company maintain a license in order to collect. He attends a legal update class each year in the area of collection law. Please see Richard Buffer's resume, above. MSB currently has one staff attorney, 2 accountants that are CPA's and an additional Manager of Accounts Receivable and Finance, 1 dedicated Customer Service Agent and 3 additional backup agents, 1 client accounting representative, 1 Collections Manager, 4 Collections Supervisors, 1 Payment Processing Manager and Payment Processing Supervisor, each, 3 payment processors, and 35 total collectors, all to ensure that the collections process is done professionally and according the all local, state and Federal laws, rules and regulations. 18 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 M64*JB MUNICIPAL SERVICES BUREAU SECTION 2 FEE STRUCTURE Delinquent Court Fines & Fees —From the wording in the City's RFP, we anticipate the 30% authorized by Article 103.0031 will be added to the balance due on applicable cases and our fee on those cases will be 23.077% of the amount collected. Example: $100 (original balance) x 130% (statutorily allowed add -on) = $130 x 23.077% = $30.00 fee to MSB, $100.00 returned to the City. On any cases not already currently submitted to MSB and that are not subject to the thirty percent collection fee, MSB will take a ten percent (10%) fee from the dollars collected. 19 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 M;'1B MUNICIPAL SERVICES BUREAU SECTION 3 COLLECTION PROCEDURES A. COLLECTION TECHNIQUES UTILIZED INCLUDING PROCEDURES FOR LETTER SENDING AND TELEPHONE CALLS 1. THE COLLECTION PROCESS a. System Concept and Solution In order to accomplish its objectives, the City of Denton must select a collection firm with proven qualifications experienced in providing services to Texas courts and cities. Municipal Services Bureau has the ability to perform the necessary functions set forth in the request for proposal and beyond, including: • An existing, turnkey solution that will allow MSB to immediately begin collecting on behalf of the City by providing existing: o Software and hardware components; o Call center and trained staff; o Accounting procedures; o Interface procedures; o Electronic reporting feature; and o Letter notification tool. • Open communications in order to coordinate collection services; • An administrative and collection staff dedicated to the collection and resolution of your delinquent cases; 20 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 ML�*1B MUNICIPAL SERVICES BUREAU • A sophisticated computer hardware and software system that accepts and accommodates the necessary data on all of your cases; • Initial and follow-up training to all employees encompassing all areas of collection activities, as well as all laws and regulations governing such activities; • Providing assurances that Municipal Services Bureau is operating within the Federal, State and local laws and regulations governing collector activity; • Performing all actions necessary for skip tracing and collection of the cases placed with us for collection; and Locating your Customers and requesting payment or providing appropriate instructions to their remaining options in a professional and business -like manner. By implementing the collection services offered by Municipal Services Bureau, you can achieve the following goals: Increased Revenue—MSB generates revenue by collecting delinquent cases that would otherwise go uncollected or may only be resolved through expensive means such as arrest. MSB has the ability to address each and every case evenly and consistently —virtually regardless of the location of the Customer. Justice Served —The Customer who has not satisfied his or her obligation is abusing the system. Resolving the backlog of cases will help clear the court's docket and bring a gradual increase in future voluntary compliance. 21 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 k - MUNICIPAL SERVICES BUREAU S Decreased Liability —Fewer warrants means less potential liability. MSB indemnifies all clients against our actions and maintains substantial errors • and omissions liability insurance and bonds. Reduce your liability and exposure by utilizing MSB's services. Expanded Staff —Utilize MSB's resources and personnel without allocating • funds! It's like having additional staff working right along with you. Premiere Technology —The City can leverage technology by benefiting from ` MSB's highly automated, advanced solution. MSB has the assets in place to immediately offer the City sophisticated, state-of-the-art, reliable software and • hardware resources as well as the skilled personnel necessary to meet the desired goal. Municipal Services Bureau has demonstrated through our relationships with hundreds of Texas clients that it is qualified to meet these challenges. Moreover, we are committed to providing the most professional, cost-effective and efficient program to the City of Denton. Throughout our history, Municipal Services Bureau has developed innovative programs that fulfill the needs and requirements of our diverse clientele. We are *, confident that we can focus directly on your primary objective —professional and business -like approach to the handling of your cases. In all aspects of its operations, MSB complies with all applicable local, state and federal laws. MSB is committed to complying with the terms and conditions set forth in the City's request for proposal. Our in-house attorney insures we are all kept abreast of the latest changes and trends in the laws that are applicable to doing business. Work begins immediately upon receipt of cases. On average, we are able to contact each Customer with a good address eight times during the first 120 days that we have Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 22 • • M6441B MUNICIPAL SERVICES BUREAU the case —four times each by letter and telephone. Nearly half of our collection staff is bilingual and, if needed, all letters may go out in Spanish. We have the ability to generate client -specific notices for each of Municipal Services Bureau's clients. Additionally, we will contact the defendant at least four more times in the next two months for a minimum total of 12 times in the first six (6) months. Unless we have an invalid address, the initial contact is always in letter form and states the violation(s) or debts incurred, amount owed, date of debt(s)/violation(s) and name of court or governmental entity to which it pertains, if applicable. From this point forward, the system performs a series of functions to automatically route the cases for the most effective collection effort. Attempts to contact the individual by telephone begin the day the Stratasoft's StrataDial.vc2 predictive dialer receives the information, which is generally 25 days after the first letter is mailed. If there is no phone number, the case is immediately dropped into a queue that is sent on to skip tracing. Receipt oflnformation—Cases may be submitted for collection in a variety of formats. MSB currently accepts files from, and produces files for, hundreds of clients around the country. These files contain referral (new) case information, payment information, case disposition information, and rescind (recall) information, as well as general information regarding individual cases. MSB has the knowledge and experience to successfully receive the City's data files. This experience will allow the City to seamlessly send data files to MSB without an interruption in collections. MSB can accept files from the City on any media (compact disc, magnetic tape, floppy disk, ftp, etc.) and in any format (comma, pipe, tilde delimited, fixed length, variable fixed length, etc.). On-line Access to Accounts —The City of Denton will have the ability to access its own 23 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 n r MUNICIPAL SERVICES BUREAU cases online through the Navigate System. The City will be given a login name and password that will allow city employees to enter the secure site to review case information real time. Cases may be looked up by using several different fields such as name, case number, address, etc. You can also view all Action Codes, Result Codes, Status Codes, and Memo Codes depending on the criteria you provide. This technology allows the City to quickly find all information regarding a particular case including collectors' notes, payment arrangement schedules, updated address information and so forth. Letter Series to Customer. All notices, whether letters or telephone calls are made within all guidelines of the Fair Debt Collection Practices Act and in no way violate the defendants' statutory rights. The initial notice is mailed within 48 hours of the case being transferred to the collection department. Our written contacts are intentionally designed to be in letter format and may be customized to meet specific requirements of the City. MSB utilizes bilingual collection notices with English on the front and Spanish on the reverse side. Letters are mailed in a variety of envelopes to increase the likelihood of being opened and a return envelope for payment is enclosed. Generally, a letter series is scheduled for each case upon upload into MSB's system, with the first notice being mailed to the individual on the following day. If there is a failure to respond to the first notice within a specified amount of time, a second notice is automatically generated. This process is repeated until the scheduled letter series is exhausted. If a payment is posted in full or the case is canceled or closed for any reason, the letters automatically cease. If a customer has multiple cases and payment in full is received on only one case, the letter series is modified and a new letter series appropriate to the situation is scheduled. If the City places the case on hold for any reason, the scheduled letter series is temporarily stopped until the City informs MSB to continue collection activity. 24 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 MCM MUNICIPAL SERVI[E5 BUREAU Please reference sample collection letters in English and Spanish in Attachment «C Alias Versus Capias Cases: For court receivables, letters address the difference between the two case types. Additionally, staff is trained to discuss the appropriate options with the Customer. If it is an alias -type case, the Customer is given the option of paying or posting bond, while if it is a capias the matter is much more cut and dry —the money is owed, with the indigence issue being the primary exception. Predictive Dialer System: The StrataDial.vc2 predictive dialer by Stratasoft, is a system that automates the dialing process as a call center. The system dials telephone numbers downloaded from MSB's database and detects an answered call. It filters out calls with no answer, busy signals, and disconnected numbers, and passes only human -answered calls to the collector. The collector may also leave a message on voice mail or on an answering machine. When a collector reaches an individual, the Customer's detailed case information appears on the monitor at the collector's workstation. The collector then updates the database with verified information such as new telephone numbers, place of employment, etc. Depending on the experience of the collector, the Dialer allows a collector to make as many as 300 contacts a day, amounting to a sevenfold increase in S • Customer contacts compared to manually -dialed calls. When the Dialer reaches a disconnected number, the case is passed to a skip tracing • queue. A skip tracing queue is a group of selected cases with invalid information. Once • valid information is found, the case is put back into circulation and collection activities are • resumed. • 25 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 FRI dj X X�.-,,` MUNICIPAL SE BVICES BUtEAU A variety of strategies are in place to deal with each circumstance. For example, when the Dialer receives a busy signal, the system can be programmed to re -dial that number every 15 minutes thereafter until the line is connected. Also, if the call is not answered, the Dialer might continue to call every 60 minutes until someone answers. A dynamic advantage of this system is the inbound/outbound feature. The Dialer keeps track of the number of collectors on the dialer system and the number of calls coming in. The Dialer then equally distributes the incoming and outbound calls, leaving no unanswered calls. MSB realizes the importance of immediately working your cases while the information (phone number, address, etc.) is still valid; therefore, we stress quick activity. However, MSB also understands that various circumstances prevent one from paying an obligation immediately. In many instances, changes in personal situations enable the individual to pay at a later date. The Dialer generates individual reports pertaining to the performance of each collector. The Collections Manager evaluates each collector by the speed and thoroughness of his or her work (based on experience). The Dialer generates statistical information in the following areas: • Time the collector spent on the Dialer C Number of messages left on voice mail or an answering machine • Messages left with a person • Wrong numbers called by the collector • 26 • Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services • January 19, 2006 • • • MLL�B MUNICIPAL SERVICES BUREAU • Promises to pay C Refusals to pay • Transferred calls from other collectors • Supervisor reviews because of dispute Address Management Services: Our integrated systems provides us the ability to pre - scrub Customer name and address data, enhance address information via Zip+4 appends, USPS FASTforward system Change of Address (COA) lookups, as well as National Change of Address (NCOA) lookups. MSB's Address Management process is part of our family of products, all of which share comprehensive operational reports and statistics, costing reports tailored to customer requirements, and extremely fast processing turnaround times. Key benefits of the Address Management process are: Automatically replaces address on file with the forwarding address, prior to mailing, resulting in: o Faster delivery and fewer mail returns, accelerating recoveries o Updated address upon which to base automated skip tracing look -ups • Name and address standardization reduces mail returns due to data quality errors 27 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 ML��B MUNICIPAL SERVICES BUREAU • Enhancement of the address "last line" via spelling corrections, USPS city mapping, and Zip+4 appends for USPS CASS certification • COA lookups on all records via USPS FASTforward's 12-plus month database • NCOA lookups on all FASTforward "no -hits", extending the Change of Address lookup to 3+ years Identification of "Known Bad Addresses," with ability to provide automated services on these Customers Telephone Calls to Customers: While written contacts play an important part in the collection process, there is no substitute for speaking directly to the individual. Our telephone calls are designed to help the Customer voluntarily resolve their obligation. We are here to let the Customer know that there is an opportunity for them to resolve the matter voluntarily, without the risk of arrest in the case where warrants have been issued, and without the risk of further collection activity for debt collection. A toll -free telephone number is provided to all Customers. MSB does not use telephone scripts because each case is different. Our excellent and proven training program and length of service of our collectors (ranging from 1 to over 20 years total collections experience) provides us the confidence than scripts are not necessary in collection of court fines, fees and costs. Collection personnel are available for Customers Monday -Friday 8:00 AM to 9:00 PM and Saturday 8:00 to 2:00 PM. Payments may be made by Western Union Quick Collect, money order, personal check, electronic check or with credit card information given over the phone or via a web -based, on-line payment. 28 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 rr w ML *1B MUNICIPAL SERVICES BUREAU MSB has found through years of experience in performing collection projects for hundreds of clients, active membership in American Collectors Association and participation in continued education on collection techniques that utilizing phone scripts is not an effective tool in collecting money. Our ability to speak with the Customer is key in our success; therefore, we train our collectors to be effective listeners and communicators. This results in two positives. First, it makes the MSB collector the collector the Customer most wants to pay. Second, it significantly increases the likelihood of promises kept. Execution of Payment Plans with Customers: The initial recommendation to the Customer will always be to resolve his or her obligation by payment in full (or posting bond and requesting a court date, if applicable). In the event a Customer has multiple court cases and indicates that he or she cannot pay in full, an effort will be made to have them pay the first case in full, then the second and so on. At the same time, they are informed that any warrants on the other cases will remain until those cases are paid or they appear at the court. People that indicate they are indigent or request an appearance before a judge are referred back to the court. Obviously, Municipal Services Bureau never compromises the amount due without written authorization. In the end, we understand that only the City may establish guidelines as to a payment arrangement policy. Payment arrangements can be arranged for the Customer for other debts owed if the City permits. Our collection software automatically flags individuals who have broken payment commitments within three working days after the payment was to have been made. At that time, a "broken promise' letter is sent automatically and a collector will re -contact the individual by telephone. Periodically Re -Contacting Customers After the Initial Collection Period. People go 29 Proposal for the City of Denton, Tx Request for Proposal No. 3296, Municipal Court Contract for Collection Services January 19, 2006 ME1B MUNICIPAL SERVICES BUREAU in cycles. During the initial period of contact, immediately after the case has been placed for collection, a person may be unemployed or still upset (however unjustifiably) about receiving the citation or incurring the debt. Re -contacting them six, twelve or eighteen months later sometimes finds them in a better position to resolve their obligation. Re - contacting Customers for as long as the case is outstanding gets results. It is a way for MSB to remind the City of Denton to know that cases do not drop into a dead file. Contacts by MSB in Person: MSB will makgct contacts in person with the defendants or anyone else in attempting to collect the municipal debt. Credit Bureaus: MSB will work with the City to specify a collection program that best meets their needs. MSB has the ability to make requests for credit reports to assist in locating Customers and will do so when appropriate. MSB understands the importance of locating Customers when determining the success of a collection program. We have a vast array of proprietary tools, relationships with credit reporting agencies and the extensive experience needed to successfully locate Customers on behalf of the City. MSB currently utilizes the following vendors who supply National Change of Address programs as well as their own database of mail return information: Accurint ChoicePoint C DirectoryNet Dolan FastData MasterFiles RiskWise Upon request, MSB can report some delinquent debts with the following credit bureaus: 30 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection services January 19, 2006 ME'yB MUNICIPAL SERVICES BUREAU Equifax TransUnion Experian Large Balance Collectors: The level of time and effort to resolve a case with a $200 balance should not be the same as it is to resolve a case with a $2,000 balance. We often utilize dedicated collectors to exclusively pursue large -balance cases, allowing them to put forth extra skip tracing efforts and telephone calls. Customer Dispute and Complaint Resolution: Complaints are initially referred to Don McKinley, Collections Manager, and dealt with promptly. Municipal Services Bureau will respond in writing to any individual that requests such a response, when a dispute has not been resolved by telephone. Thomas M. Giamboi, President, is always available for dispute resolution. When a Customer states that the fine or debt was previously paid, insurance was in effect at the time the citation was issued, they had a driver's license when the citation was issued, etc., or paid the City before it went into collections, we ask the individual to provide the necessary documentation to support their claim. Upon receipt of documentation, the case is placed on "hold" and forwarded to the City or dealt with as per previously agreed -upon instructions. Upon clarification, the Customer is notified that their claim was accepted, of a new balance or the fact that their claim was denied. Most importantly, Mr. McKinley or Mr. Giamboi or other executive will be available to meet with City Staff with a 24-hour notice. Please reference the proposed collection flow -chart on the following page. 31 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 t�o x • MSB receives MSB enters the National Change account tlata into its l of Address • placements from system (NCOA) search the City • No 0 hands' No • letu tins the Yes Left Message? call? Yes Request YeVD Yes Is contact documentation from made with the the City Customer? • • Yes tNo ` Already paid? Yea No Requests Yes ImplemenlCity- • payment approvetl payment arrangemen arrangement No • • 1 Yes Promises to Yes Payment Pay? received? . No Na . Can balance No be recoveretl? Yes • Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services • January 19, 2006 • Yes MLL"1B MUNICIPAL SERVICES BUREAU MSB sends initial letter within 24 hours of placement Telephone contact is attempted Is the telephone number orred? No f Skip -tracing conducted Continue letter IS telephone campaign Close and return account to the City 32 jjY4M , T{6< MUNICIPAL SERVICES BUREAU b. Pricing/Payment Methodology MSB exists to provide the highest possible level of service to its clients. Therefore some aspects of the client/contractor relationship are not predefined in order to preserve the flexibility necessary to provide the highest possible degree of responsiveness. The area of client remittance is such an area because individual client requirements vary widely. Customers may choose from the following methods of payment: 1) Western Union 2) Money order 3) Personal check 4) Electronic check over the phone 5) Credit card over the phone 6) Web -based, on-line payment available 24 hours of the day MSB will set up the City of Denton as a "Pay-MSB" client whereby all payments will be mailed directly by Customers to MSB. MSB shall direct no payments to the City and, in the event, the city should receive a payment, City will send the original negotiable instrument to MSB. MSB will provide self-addressed envelopes to the City to give to defendants to mail in their payments to MSB. MSB shall, in return, send a Payment Acknowledgement Report showing the receipt of such payment(s). At the end of the month, an invoice detailing all payments and adjustment activity provided by the City during the previous activity cycle will be mailed to the City along with a check ONLY for all amounts collected less MSB's fee. The City of Denton may choose to remit payment and adjustment information to MSB twice or a month or monthly or as often as needed. MSB will submit daily payment reports to the Department showing all payments received for that day. At the end of the month, a report compiling all daily payments will be forwarded to the City. 33 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 M6"IB MUNICIPAL SERVICES BUREAU Municipal Services Bureau believes that one of its strongest and best qualifications to perform collection services on behalf of the City of Denton is the company's exclusive focus on the recovery of government receivables specifically Texas clients. MSB has grown to successfully partner with nearly 450 clients including 320 in Texas. Municipal Services Bureau provides its governmental clients with dramatically higher collection rates because of this specialization. We provide our clients with the assurance that our personnel are not only competent and experienced collectors as one would expect; they are competent and experienced at the very type of receivables that the City is attempting to collect. Thus, if awarded the contract, MSB will assign collectors to the tasks that have proven their individual competence in collecting the accounts proposed by the City. MSB provides best -in -class training to prepare these individuals for the real -world experiences they will face in collecting court fines and fees, utility and EMS debt or other miscellaneous debt. MSB understands the importance for the City to choose a vendor with the qualifications, experience, and knowledge to perform the type of work proposed by the City. MSB has developed and implemented hundreds of government collection projects in the past that have given us the necessary tools to provide the City best -in - class collection procedures, reporting capabilities, data management, software and trained personnel. Our personnel development program specializes in training Municipal Services Bureau's staff to meet the specific requirements of our clients. Our staff is trained to work effectively with individuals to resolve and collect outstanding cases. Our Standard Operating Procedures require periodic monitoring of employee conversations with Customers in order to maintain quality assurance and compliance with laws and regulations. 34 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection services January 19, 2006 ME''1B MUNICIPAL SERVICES BUREAU Municipal Services Bureau has come to realize that no matter how sophisticated a collection or computer system may be, it is well -trained and experienced personnel that determine the success of any collection program. MSB is committed to providing the essential, quality -trained and supervised personnel necessary to accomplish the objective of resolving your cases. MSB Collectors are Trained in the Following Areas: • Applicable Traffic Laws • Telephone Techniques • Establishing Payment Schedules • Bilingual Collector Contact • Western Union Quick Collect • Rebuttal/Response • Financial Counseling • Collection Software • Understanding Client Strategy • Skip Tracing Techniques • Handling Disputes • Company Policy • American Collectors Association; Code of Ethics, Collection Manuals and Videos & Tapes An initial five-day training program covering every phase of the operation is given to new MSB collectors. This includes a review of the Company Policy Manual, PC -based exercises, education on collection techniques, role-playing, a collection video and computer -system orientation. Upon completion of this extensive training, the new collector is paired with a Collection Manager. During this time, the Manager assists in account handling and new collectors are taught the art of listening first, speaking second. 35 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 MQB MUNICIPAL SERVICES BUREAU An emphasis is placed on learning to respect and understand the Customer's situation to ultimately lead him or her to case resolution. A list of helpful hints is provided to the collectors to boost our success rate: ✓ Be prepared. You will be more successful if you are aware of the circumstances of the case before you make the call. ✓ Always request payment in full. From there you are in a position to negotiate down and appear more flexible. Always create a sense of urgency. The sense of urgency you transfer to the Customer will go a long way towards resolving the case. ✓ Put yourself in the Customer's shoes. He or she may be frustrated by, or ashamed of, his or her inability to pay, and may be receiving calls and collection letters from several different creditors. Don't take the defensiveness or anger personally. Your understanding will go a long way toward getting the problem solved. ✓ Take control of the conversation. Always state your name and the nature of the call, clearly and immediately. ✓ Use the buddy system when you are having a tough time with a Customer. When you have had difficulty making contact with the Customer, review all case notes to determine when contact has occurred: • Where have you reached the individual, at home? Or place of business? 36 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection services January 19, 2006 R • What time of day have you had contact? Days of the week? M6�B MUNICIPAL SERVICES BUREAU • Which telephone number was called when contact was achieved? • How did you ask for the individual in the past? With continued on-the-job training, every MSB employee is well informed of the highly sophisticated program procedures our Company administers. MSB believes that ongoing, Continuing Education is the key to outstanding collector performance. Collection team leaders are assigned to small groups of collectors to ensure constant, hands-on management. This support system monitors the day-to-day activity of each collector. Collectors are evaluated daily via management reports to ensure performance goals are achieved within established guidelines. Company goals are set each month and a reward system is utilized when the goals are met. d. Skip Tracing, Electronically and Manually It is anticipated that many cases submitted will require extensive skip tracing efforts. Skip tracing is an industry term describing the various processes used to attempt to locate a person whose current address or telephone number is unknown. Without a successful skip tracing program, collection results are significantly lower. After all, we cannot collect from someone we cannot contact. MSB is successful in locating individuals because of the vast resources available to us for skip tracing. Our most successful resources are not available through other collection agencies. Once it is determined that either the phone number or address is incorrect, we begin skip 37 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January19, 2006 Llrl NONE ML�'1B MUNICIPAL SERVICES BUREAU tracing procedures. Skip tracing is conducted on a local, regional and national basis and is ongoing as long as we have the case. Efforts include: 1) Cross Referencing Your Cases Against Our Proprietary Database: our most successful feature. This database is comprised of the millions of names and addresses we have received from our other Texas and national clients. Often a client will have an older case with inaccurate address or telephone information but another client will have a newer case on the same individual with updated information. Your cases are cross-referenced against our database on a daily basis. 2) Texas Drivers License Database: We own a copy of this database. We maintain all 18 million records in-house and receive weekly updates directly from the Department of Public Safety documenting all new, renewal and change -of -address applications. 3) Data Providers: MSB utilizes the following vendors who supply National Change of Address programs as well as their own database of mail return information. C Accurint • ChoicePoint • DirectoryNet • Dolan • FastData Y MasterFiles 38 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 ME�B MUNICIPAL SERVICES BUREAU • RiskWise 4) CD ROM Directories: Although various directories are utilized, the most prominent ones display all information typically found in a phone book or criss-cross directory. This tool enables your customer's name, address or phone number to be cross- referenced with this system to match information. 5) Additional skip tracing resources may include the following: • Multiple State and National Directory References • Address Correction Deposit on file with the Postmaster • Credit Bureaus • Utility Records e. Laws and Regulations MSB is in compliance with all Federal, State and local laws and will ensure that it maintains this status throughout the contract period. Furthermore, MSB shall conduct work done under this contract in strict compliance with all applicable laws related to the collection of debt in the State of Texas and is licensed according to industry standards. As with all our accounts, we will remain cognizant of the evolving changes of those laws and will adjust our practices as necessary to remain compliant throughout the term of the contract. Our in-house counsel keeps us updated continuously. Our training program is geared towards educating MSB's staff on current legal guidelines and our management team provides on -going notification of new laws and regulations in order to continuously remain compliant. 39 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection services January 19, 2006 r�sari . ML�'�B u MUNICIPAL SERVICES BUREAU More than simply complying with all state, federal and local laws where we do business, we proactively maintain a compliance program that promotes prevention, detection and resolution of instances of any non-compliance. The collection industry is a sensitive business, in which we deal with financial issues that affect our clients, their customers, our corporate reputation and ourselves. Our clients rely on us to assist them with the services we have contractually agreed upon in accordance with all laws and the highest standards of ethics. Code of Ethics Municipal Services Bureau is a strong believer in adhering to a strict code of ethics when performing collection activity. It shall be deemed professional misconduct for an employee of Municipal Services Bureau: • to knowingly violate the United States Fair Debt Collection Practices Act with reckless disregard for its provisions; • to knowingly violate any federal or state law pertaining to collection and credit industry practices and procedures, with reckless disregard for its provisions; • to admit or consent to, or be convicted of, any crime under the laws of any U.S. jurisdiction which is a felony, a misdemeanor and essential element of which is dishonesty, or of any crime which directly relates to collection and credit industry practices and procedures, • to engage in conduct involving dishonesty, fraud, deceit, or misrepresentation including misrepresentation for the purpose of obtaining a license, certificate, or business -related insurance; 40 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection services January 19, 2006 MC'1B MUNICIPAL SERVICES BUREAU to harass a person on the basis of race, sex, age, creed, religion, color, national origin, disability, sexual preference, or marital status; or C to engage in dishonorable, unethical or unprofessional conduct of a character likely to deceive, defraud, or harm the public. g. Accurate Collection Information Municipal Services Bureau is committed to building a partnership with the City that will facilitate effective communication channels to ensure maximum compliance as well as revenue generation. MSB maintains safeguards including thorough communications between City and MSB staff as well as efficient quality assurance practices to ensure accurate collection information and the most effective collection program for the City. MSB recognizes the City has an enforcement program consisting of warrant officers to assist the City in enforcing the orders of the Courts. This program should not change. In fact, the relationship between the warrant officers and MSB will become a working partnership. Level One MSB Project ManagerfThe City of Denton The first level in the relationship between MSB and the City is strategic in nature. The Principal Department Heads determine internal collection policies and procedures for the City. They also determine policies and procedures for interacting with the contractor. The MSB Project Manager assists in the implementation of those policies through contractor personnel. The MSB Project Manager exists to facilitate City policies and procedures relating to collection and to advise the City on applicable regulatory and legislative issues that will 41 Proposal for the City of Denton, TX Request for Proposal No. 3296, Municipal Court Contract for Collection Services January 19, 2006 MLL'�B MUNICIPAL SERVICES BUREAU affect outside collection activity. The Project Manager is familiar with best practices in jurisdictions across the country and will provide such information to the City on a regular basis. The Project Manager will keep the City apprised of legislative initiatives at the state and national level that may affect City policy or procedure. The relationship between City Department Heads and The Project Manager is dynamic in nature. The key objectives of the relationship are to: Maximize financial recoveries for the City by recommending best practices. • Provide risk management services by keeping the City informed of legislative and regulatory issues affecting the City's collection of fines and fees and other debt. • Assure that collection efforts are optimal by frequent contact with City and MSB staff. • Assist the City in forming or maintaining beneficial third -party relationships with other official bodies concerned with the City's court fines, fees and other debt. Level Two MSB Collection Manager/City's Operations Staff Once a decision has been made to place cases for collection, The MSB Collection Manager has the responsibility of performing collection services on behalf of the City. This entails the following: 42 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 M601B MUNICIPAL SERVICES BUREAU Assure that all cases placed are loaded into the system immediately. C Assure that all cases placed by the client are assigned a letter series in the shortest possible amount of time. • Assure that all cases with bad or missing address information are skip traced. Assure that all collectors are performing their job on behalf of the City in a non -alienating fashion. • Assure that cases receive live contact at the earliest possible date. • Assure that all cases are sent to credit reporting agencies, requested and allowed by rule or law. • Assure that adverse credit bureau reporting and the removal of adverse credit information is performed as contractually agreed. As the collection process unfolds the Collection Manager will undertake the following: • Monitor partial payment agreements (installments) for Customer compliance. • Monitor collector calls for client contract compliance. • Monitor collector work standards to assure the maximum number of Customer contacts is achieved. 43 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 MLL'�B MUNICIPAL SERVICES BUREAU • Monitor Customer disputes to assure: o The client is notified and proper investigation is done. o The case is placed in suspense pending the outcome of the investigation. • Monitor and resolve any Customer complaints • Request clarification from the Project Manager or client on any questioned fine, fee or procedure. Level Three MSB Client Services/City Support Staff Typically, our clients have the most frequent contact with our client services staff. The City will be assigned a permanent client services representative responsible for managing the following: C Acquiring client case submissions as instructed by the client. Providing customer service support. • Provide acknowledgement of case submissions. • Provide client reports. • Provide client billing • Perform client -requested case recalls and suspensions. 44 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 Imo---- �E ,: 41 Advise and document Customer disputes. ML��B MUNICIPAL SERVICES BUREAU • Perform client -requested case file changes such as new address information. • Assure that client remittance is submitted as required by the contract. Often, MSB client services staff has regular daily contact with it's counterpart at the City. Questions or concerns dealing with case submissions, reports, remittance, disputes, corrections and clerical requirements will be dealt with by MSB client services. h. Quality Assurance MSB has a commitment to business excellence through leadership, best practice and absolute focus on the customer. We have a dedicated Quality Assurance Manager, Jessica Gallia, who reports directly to the Senior Operations Manager. This relationship ensures we meet key goals we strive for in our dealings with customers and partners: Day-to-day responsiveness Open, honest and effective communication B Data Integrity B Flexibility Maximum effectiveness and efficiency in the project 45 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection services January 19, 2006 Y M6441B MUNICIPAL SERVICES RUIEAU Our Quality Assurance Manager will be involved in every step of the implementation of the City's collection project, and will continue providing Quality Assurance throughout the life of the project. Some of these functions include, but are not limited to: 1) During Implementation: Validating system functions (notice & report generation) Providing additional training, as needed Debugging systems problems, if required 2) During Ongoing Operations: • Confirming receipt and appropriate processing of referrals and rescinds Verifying monthly reconciliation with Accounting department • Analyzing report data to determine trend C Reporting trends to management and initiate corrective action 3) Additional Internal Audit Tasks: C Setting audit schedule 46 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection services January 19, 2006 #�I • Conducting Internal Audits (IT, Operations, Accounting) 4) Report findings to management and initiate corrective action M6'1B MUNICIPAL SERVICES BUREAU B. IMPLEMENTATION WORK PLAN, TIMETABLE AND RATE OF RECOVERY Generally, MSB will accept a test data file, if necessary, to ensure that the data sent by the City of Denton and MSB and vice versa, is not only secure, but can be utilized by both parties within the time frame set by the parties. Once this has been sent and tested, a file of cases will be sent to MSB by the City and will be input into our system. Once in the system and tested for accuracy, letters will go out to the Defendants within 72 hours. From the time the first letter is mailed, if we have a good phone number, the first phone call is made within 3-4 days. From this time, all collection procedures are put into place (as described in detail in the beginning of Section 3, above). Until the defendant pays his fines, fees and costs, in full, or the case is recalled by the City, the collection effort does not stop. Many factors go into analyzing rates of recovery or liquidity rates. Because so many factors go into determining what percent of your debtors will pay delinquencies, we would rather not attempt to estimate what this rate of recovery would be. Some of the reasons that this estimate is difficult to predict are: average age of accounts when forwarded for collection; level of internal collection efforts prior to submitting cases for collection; the percentage of accounts that have good phone numbers, social security numbers and/or places of employment; and 47 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January19, 2006 M601B MUNICIPAL SERVICES BUREAU the type of account being collected demographics —unemployment rates, income levels, time of year. C. CUSTOMER SERVICE METHODOLOGY OF CONTACTS AND NOTICES —HANDLING CUSTOMERS' QUESTIONSIPROBLEMS For discussion on Customer Service Methodology of Contacts and Notices as well as handling customers' questions/problems, please refer to Section 3, above in various sections. D. HANDLING OF NON-ENGLISH SPEAKING CUSTOMERS MULTILINGUAL ISSUES In a diverse culture, it is important that proper tools are in place to ensure effective communication is made between our collection staff and Customers. One key tool in place at MSB is the utilization of multilingual notices. All letters go out in Spanish with English on the obverse and Spanish on the reverse. Another important tool is multilingual personnel who are experienced in overcoming language barriers in order to help Customers find reasonable solutions to financial hurdles. In handling the calls for non-English speaking defendants, MSB provides a separate toll -free, 800 number for their use and this goes directly to collection queue that is presented in Spanish and the collectors are Spanish (and other languages —see chart below). Should a caller first go to the regular collection queue and then wish to speak to a non-English speaking collector, the call is transferred to another collector, or if non is immediately available, to the non-English collection queue. MSB is uniquely positioned by employing a staff that is able to communicate via the following means: EfN Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 F Language•- Spanish Employees 93 French 3 German 3 Portuguese 2 Japanese 1 Italian 1 Romanian 1 E. ADEQUACY AND SOPHISTICATION OF TELEPHONE RESOURCES MLL'�B MUNICIPAL SERVICES BUREAU MSB has recently upgraded its telephone and dialer equipment to a Norte[ CS1000 system which is an all digital phone system —a move from an analog system. This Nortel CS1000 can handle Voice Over IP (VoIP), controls the ACD incoming calls to the collection queues and can grow to handle as many as 20,000 phone instruments in MSB (which is more than most collection agencies would ever need in one location. In connection with this new phone system, MSB purchased a new dialer, the StrataDial.vc2 predictive dialer by Stratasoft. This is a system that automates the dialing process as a call center. The system dials telephone numbers downloaded from MSB's database and detects an answered call. It filters out calls with no answer, busy signals, and disconnected numbers, and passes only human -answered calls to the collector. The collector may also leave a message on voice mail or on an answering machine. If the City of Denton would like to make a site visit to see our collection process along with our new telephone, dialer, and payment processing systems, please contact Mr. Thomas Giamboi at (800) 568-7004, ext. 3223 to make an appointment. We will be more than happy to give you a detailed tour and you can visit with all personnel involved with the collection process. WE Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection services January19, 2006 MQB MUNICIPAL SERVICES BUREAU F. EXAMPLES OF COLLECTION LETTERS AND TELEPHONE SCRIPTS Please see Attachment "C" for sample collection letters. Scripts are not used for any of our collection processes because of our excellent training required of each employee. However, if scripts are absolutely required by the City of Denton, we will develop them before the inception of the Contract, with the guidance and approval of the City. Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection services January 19, 2006 MQB MUNICIPAL SERVICES BUREAU SECTION 4 COMPUTER NETWORK A. ADEQUACY AND SOPHISTICATION OF DATA PROCESSING RESOURCES In addition to our well -trained staff, MSB is committed to maintaining a state-of-the-art collection system by continually investing in improved technology. Throughout this proposal, you will not only see evidence of our commitment to "cutting edge' technology but a focus on proven, reliable features. As shown, a high priority is placed on continually striving to improve the quality of our collection services in order to provide you with the most cost efficient and effective collection system available. MSB utilizes secure VPN tunnels for client communication. These tunnels are terminated in a Cisco 3005 VPN concentrator. Servers are manufactured by Dell Corporation and run a combination of Microsoft Server 2000 and 2003. We also utilize a Linux based server running Red Hat for the purpose of storing and manipulating client files for MSB. The ACD call center is based on the Nortel CS1000 system and the reporting engine is a Symposium server. Backups are accomplished via Backup Exec on a nightly, weekly and monthly basis for the purpose of disaster recovery. MSB is highly automated and has exceptional database capabilities allowing us to: ✓ Exchange large quantities of data effectively; ✓ Permanently document all collection activity on all cases; ✓ Acknowledge receipt of bad checks and other information as needed; ✓ Provide Customer fact sheets of collection activity; 51 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection services January 19, 2006 OMNI 5 MUNICIPAL SERVICES BUREAU ✓ Marry sophisticated predictive dialer technology and skip tracing procedures with our software; ✓ Submit cancel and return reports when efforts have been exhausted or when the City feels it in its best interest to recall the case; and ✓ Generate extensive performance and analysis reports. MSB's collection software is the Collection Resource Software (CRS) from CR Software, Inc., of Fairfax, VA. The software resides on a Red Hat Linux Advanced Server 2.1 operating system and utilizes the ICP/IP environment. Our hardware for this system is the Dell Poweredge 2650 with 4GB RAM which supports virtually unlimited users. We have virtually an unlimited ability to process information via the Internet. The recommended submission format via the Internet/FTP is a simple ASCII, fixed length file that allows us to transfer your data directly in the system, usually the same day we receive it. Data may also be forwarded by email, diskette or tape. We also have data manipulation tools that enable other formats to be converted. We have converted data from fixed ASCII, standard ASCII, EBCDIC, PFS/Pro File, IBM Filing Assistant, 123/Symphony, DIF, dBase, Excel and paradox formats. The Network Security Plan MSB has identified five categories of network security to be addressed: 1. Physical Protection 2. User Authentication 3. Access Control 4. Encryption 5. Security Management 52 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 MQB MUNICIPAL SERVICES BUREAU Physical Protection The offices of MSB are secured with an alarm system that utilizes motion detectors, door sensors and may utilize additional passive and/or aggressive systems. All visitors are required to register at the receptionist's desk and be escorted by an MSB employee. Access to the data center, where all of the servers and electronic data are stored, requires a secured access token (key fob). The Network Administrator is required to verify and monitor any activity in the Data Center. Adequate fire and smoke protection is maintained at all times. All backup tapes or other storage media are stored offsite or in the data center until they are ready to be archived. All printed records are also stored in secure locations until ready to be archived. Archived documents and media are stored off -site in the vaults of Iron Mountain. MSB protects back -door access to workstations and media as follows: ✓ Train staff to log off the network during breaks, meal times, and at the end of the work shift. ✓ Provide employees with access to a secure bin for depositing unused sensitive media, such as disks, and sensitive paper files, that need to be destroyed. We utilize a refuse service that specializes in destroying sensitive media. ✓ Don't send passwords via e-mail, especially if the message is going to get archived onto a server. ✓ Refrain from writing down personal identification codes or passwords. Put locking devices on portable equipment, such as laptops, external disk drives and tape backup systems. ✓ Require users to change passwords periodically and instructed not to share them 53 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 M601B MUNICIPAL SERVICES BUREAU with anyone. User Authentication MSB utilizes Windows 2000 user authentication, which includes three different authentication methods: Kerberos V5, public key certificates, and NTLM. Proof of who you are provides a way to distinguish authorized users from possible intruders. To this end, an authentication system can determine what information the requester can access. For example, each collector can access records for his or her customers, but not the entire network. Digital certificates are an essential part of public key infrastructure or PKI, a security system consisting of protocols, services, and standards to support public key cryptography applications. Public key cryptography validates digitally signed messages, which can be a simple e-mail message or protocol to establish a secure communications session. The sender of the authenticated message signs it with a private key. The recipient validates the message using the sender's corresponding key, contained in the sender's digital certificate. The certificate can be sent with the message or obtained form a certificate repository. MSB maintains its own secured certificate server. Access Control A Cisco PIX 515 firewall and a Cisco 3005 VPN concentrator control access to MSB's network. The PIX 515 firewall is configured with the highest level of security and external administrative ports have been restricted. The VPN concentrator is utilized for secured client connections and will restrict access to a single controlled remote IP address. Any VPN connections will be configured to restrict access from MSB servers. 54 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 MQB MUNICIPAL SERVICES BUREAU Encryption The current security model for all secured connections must utilize DES or 3-DES encryption, IPSec, IKE proposals, and Diffie-Hellman key exchange. MSB can use encryption for data traveling over any type of a network —within the corporate network, between the corporate network and customers' networks, or over the Internet to carry data to a virtual private network (VPN). Encryption systems include either shared key, public key, or secure key exchange. With shared key encryption, all parties get issued a key that unlocks the data. The sender provides the key to a shared symmetrical encryption algorithm used to encode the data before it gets placed in the packet headed for the remote site. To decode the data in the packet, the remote site must provide the key to same encryption algorithm. Public key encryption occurs when one party has a private unlocking key and makes a public locking key. Any sender can use the public key to encrypt the data. The receiver, in turn, uses its designated private key to decrypt the data. Secure key exchange requires that both parties first authenticate themselves during a session to distribute the encryption key. The parties can use the resulting key to encrypt and decrypt any forthcoming data. Security Management To promote more secure public transmission of data, MSB utilizes the Internet Engineering Task Force developed Internet Protocol Security (IPSec), a standard security platform for IP networks. IPSec enables the two communicating devices, such as routers, to establish the type of security to be used. A security policy database tracks the active security associations that a network uses. This capability enables us to monitor IPSec activity across the network, as well as to manage 55 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection services January 19, 2006 ML��B MUNICIPAL SERVICES BUREAU security systems at any given site. Security Audits and traffic analysis are performed monthly. An intrusion detection system is utilized at all times and protects against unauthorized access to sensitive information by correlating and reporting on suspect activity, and creating complete logs of all information transactions. This type of system links audit trails from disparate systems, such as firewalls and system event logs. The MSB end node of data transmission will be a Windows 2000 system that is secured within our DMZ. The end node has a dedicated public IP address and each user will receive a unique username and password to access the system. All activity on this system will be monitored and logged. If an Internet connection is unavailable, an alternate means of transmission will be provided via a phone modem but this will require that an MSB technician make a temporary manual connection to a stand-alone system that will only allow one concurrent connection and will only operate on a callback mode. Security and encryption must meet or exceed that of the replaced transmission method. If approved by an officer of MSB, clients may be granted access to any computer they are transmitting data to for the sole purpose of verifying security. AN MSB Network Administrator will personally supervise that access and all activity will be logged. No unauthorized personnel will be given access to an MSB server at any time. Only an officer of the company may grant authorization to anyone who is not an MSB employee. MSB employs skilled Information Technology personnel including a Microsoft Certified System Engineer (MCSE). Through their efforts and skill we are currently supporting information interchange on fifty diverse host systems including PeopleSoft. A smooth transition to MSB is one hallmark of how we do business. Our company has invested significant sums in technology, training and qualified personnel to provide a transparent transition to the MSB system. Because of the credentials of our MCSE-led MIS staff, we have the necessary qualifications to quickly, quietly and efficiently put in place all necessary protocols, data record layouts and 56 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 M6''1B MUNICIPAL SERVICES BUREAU procedures to begin operations on behalf of the City. Strategic Direction Our total -solution approach helps us to be more efficient, proactive and better prepared to take on any situation. With the Collection Resource System (CRS), we can produce client status reports, client analysis reports, client remittance statements, client service contact and productivity reports, as well as performance and profitability reports. The CRS even helps MSB with letter production, client acknowledgement correspondence, client service monitoring, goal setting and collection strategies. With CRS, we can access client performance analysis reports, client profitability data, and data integrity statistics that can help determine the best collection strategies to pursue maximum collections. Our software tools also make it easier to conduct business with outside vendors providing services such as mailing, skip tracing, credit reporting, electronic payment processing, etc. In short, the CRS allows us to offer a completely integrated total solution with the City's bottom line in mind. Virus Protection MSB understands the importance of protecting the City's systems and data. We use McAfee Virus scan on desktops and servers as well as McAfee Groupshield on the email servers which will provide the City top rated enterprise level virus defense. Virus definitions are updated weekly to maintain optimal protection. MSB has never experienced a production affecting virus - related issue. Internal Control Process to Maintain Confidentiality MSB shall maintain the confidentiality of all documents and information provided to MSB by the City pursuant to this agreement, except as to disclosure required by State and Federal laws and 57 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection services January 19, 2006 ,vr ,�. MUNICIPAL SERVICES BUREAU regulations. Please see information, below, on how we ensure the security and confidentiality of client information. All MSB collectors are required to sign a Collector's Standards Acknowledgment. This form includes a statement that the collector will not disclose confidential information to any third party. The Acknowledgment affirms that the collector agrees to abide by the policies and procedures of the company. It also affirms that the collector has read, understands and will comply with all provisions of all State laws as provided to the collector by management. Information Security and Data Integrity MSB understands the importance of maintaining the security of all financial, statistical, personal, technical, and other data or information relating to this contract. This information is considered confidential as defined by law or as designated by the client. MSB will protect this information from unauthorized use, disclosure, or destruction through the observance of all Federal and State information security and confidentiality laws and our own procedures described below. MSB's collection system maintains a record of all case activity, including placement data, payment history and collection attempts. In addition, the system is a real-time, on-line system; therefore, cases are immediately updated in the database when a collector performs any action on a case. This "footprint" function is active for all collectors with "routes" attached to their user number and is optional for management. This information is then available for the client or an MSB supervisor to review. A report can also be accessed. This is the first step in the protection against any misuse of case information. Further, the following procedures and control levels are also available and utilized by MSB to maintain security. Our collection system has multiple password -protected levels of control. At the collector level, it incorporates a work standard "safety net," which requires that a collector adhere to the work plan presented by scheduling cases for review. Management has the ability to program work 58 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection services January 19, 2006 ME'1B MUNICIPAL SERVICES BUREAU standards into each client's portfolio. A collector may schedule cases more frequently for review, but cannot suspend activity without approval. The fundamental supervisory control is the scheduled case review, a feature unique to our system. Every active case in MSB's system also has a supervisory review automatically scheduled to the supervisor based on balance ranges. The supervisor also has access to on- line, real-time reports on how effectively a collector is moving through the queue. In addition to reports and a systematic case review process in place for various balance ranges, the supervisor requests an "audit trail" function on cases daily, based on an alpha breakdown, balance criteria, collector file number, specific placement -date criteria, or a combination of any of the above. The targeted audit process allows MSB to pinpoint a weak performance trend area and implement an immediate action plan to fix a collection problem. Our collection system enables MSB to assure the City that cases are being worked in the exact sequence and in the manner agreed to when our relationship is established for this program. In addition, our on-line computer system enables us to send broadcast messages to any collector or supervisor working the client's cases, keeping them updated on any new issues. This extensive communications network also allows us to establish and implement any new security procedure(s). Communications Securitv All communications equipment located within the Data Center is fully secured under the security systems and procedures in place for the Data Center facility. As mentioned earlier, our systems are highly secured. Only users with authorized passwords can work cases. Our internal security modules guarantee that no unauthorized access to 59 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 M��B MUNICIPAL SERVICES BUREAU sensitive data can occur. The system uses multi -tiered security system involving access limitations at each of the following: Terminal Level Data Communications Network • Systems Software Level • Applications Software Level B. PROPOSED METHODOLOGY AND PROCEDURES FOR DATA TRANSFER TO/FROM CITY DATABASE MSB has the ability to handle an unlimited amount of accounts. MSB's collection system, CR Software, is expandable and flexible to accommodate even the largest collection agencies in America. The largest client currently has 80 million plus accounts. MSB's volume of accounts is approximately one -tenth of that volume; therefore, we have plenty of flexibility in our capacity. Municipal Services Bureau is highly automated and able to offer our clients a flexible, innovative solution to their collection needs. We are a firm capable of and experienced in managing an indefinite volume of accounts. We successfully service hundreds of thousands of new accounts each year, which include accounts from some of the largest jurisdictions in the nation. In order to send and receive data between the City of Denton and MSB, we can accept files and data through 1) a secure File Transfer Protocol (FTP) site that can be set up on either or both ends where one party can place the data to be retrieved and the other retrieve said data or vice versa; or 2) sending and receiving the data and files via an email through a secure Virtual Private Network (VPN) connection. Either of these can be worked out between the City of Denton and MSB after the contract is awarded to MSB. Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 h� MUNICIPAL SERVICES BUREAU C. ON-LINE INQUIRY CAPABILITIES The City of Denton will have the ability to review its cases in our system at any time. Complete case information and collection activity, including a thorough history of all written and verbal contacts and detailed payment information, is available via a terminal session through a web interface. MSB places a high priority on data security. Only a select team of management and supervisory personnel is allowed to make adjustments to a case. This includes canceling cases, changing the amount due, adjusting the commission or altering the account balance. A secure login password for access protection is implemented within the computer network. These managers also have the right to assign various levels of network admission to each employee. If an employee leaves MSB, the employee's login password is disabled immediately. When a change is made, our computer system stamps a permanent footprint with the collectors name or initials on each note or adjustment made to a case. Therefore, it is always known who made the various adjustments. Once a collector records his or her notes into the system, the computer does not allow anyone to delete or change the notes. For example, if a Customer files a complaint against an MSB collector in lieu of a conversation they had, the collector cannot reverse the documentation concerning the conversation once it has been recorded. At the time that a case is returned to a client, it is purged and collectors will no longer have access to it. D. RECORD RETENTION CAPABILITIES Cases may be retained on the system indefinitely. MSB's system has 281 Gigabytes of active space with only 35% of that being currently utilized. The Poweredge may be expanded up to several terabytes, potentially handling billions of records. This extraordinary hard disk space management is accomplished through superior Linux system management, proprietary software programming from the vendor for the Poweredge/Linux and a well-defined nightly cleanup routine. In Q3, 2006, we are scheduled to purchase disk arrays which will increase our space to 61 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 MLL'yB MUNICIPAL SERVICES BUIEAU server terabytes (1,000 Gigabytes per terabyte). This will allow even further growth of clients ad client needs for data storage and retention of the City's data, placements, collection notes, recovery and producing of reports, and billing for an unlimited number of clients and delinquent individuals. System Back-up The entire Poweredge/Linux operating system and Collection Resource Software is backed -up nightly using a modern, ultra -fast and accurate DLT System. Backup tapes are stored offsite. These nightly back-up tapes also allow MSB to retrieve any information or files that may have been deleted in the past as part of the cleanup process. CRS keeps a complete history on all cases in the system. For auditing purposes, all information is on the current database. However, if needed, the nightly back-up tapes do exist in the event that further research is needed. Nightly backup tapes are incremental and are overwritten each week. Weekend backup tapes are full backups for the week and are overwritten each month. Monthly backups are full system backups and are never overwritten and are retained indefinitely at Iron Mountain. 62 Proposal for the City of Denton, TX _.. Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 M641B MUNICIPAL SERVICES "I'll SECTION 5 MANAGEMENT REPORTS A. REPORTS PROVIDED TO THE CITY With hundreds of courts, our reports are time tested and provide you with the information you need. We also have experience in specializing reports to meet your needs. Our Client Services department is responsible for forwarding these reports. All reports can be generated at any time the City requests them, though most have a pre-set schedule depending on the type of report. All reports, collection notes and City data can be inspected at any time by the appropriate City representatives. MSB does and always has had a "open door' policy for its clients by welcoming site visits. Any audits that the City needs will be carried out within a reasonable time and at the cost shall be borne by MSB. The need for cooperation between the City of Denton and MSB is paramount for a good working relationship and knowledge of business practices by both parties. MSB also monitors all internal collection activity daily. Reports are generated to show the productivity of each telephone collector and documents the number of calls made, number of contacts made, average length of calls, dollar results attributed to each collector, etc. Our results for each client are also monitored monthly. Please see sample reports in Attachment «D u Small Sampling of Reports Available to the City: Acknowledgment Acknowledges the receipt of cases listed. This report includes client reference number, name and address of the Customer and fine amount. This report is provided to the City after each submission is received. Client History Analysis: Provides historical information regarding new business, collections, liquidity, cancellations, "Paid In Fulls" and average case age. This report is provided to the City 63 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 MQB MUNICIPAL SERVICES BUREAU monthly. Detailed Client Analysis: Displays statistical data for each client covering the twelve month most recent reporting periods. This report is provided to the City at the City's discretion. Daily Status Report This report is to confirm that a payment has been posted and includes the client reference number, name of the Customer, amount paid and balance. This report is provided to the City each day following when payments or adjustments are received by MSB. Monthly Invoice: Information includes your case number, name of the Customer, original balance, amount paid, to whom it was paid (MSB or City), and MSB's fee. This report is provided to the City by the I5th day of the month following the monthly activity. Case Status Report: Inventory of all cases on the system for each client. This report is provided to the City at the City's discretion. Client Data Integrity Report: Displays analysis tools for an individual client in the following categories: phone numbers, current balances, age of cases, and geographical location to provide statistics on the quality of the case information. This report is provided to the City at the City's discretion. Customer Fact Sheet Provided upon request, this report is hard copy documentation of all MSB collection activity on any given case. Return Report This report contains your case number, the name of the Customer, the balance and original date of referral. This report is provided to City after any case is returned to the City. Please see examples of the report in Attachment "D." 64 Proposal for the City of Denton, TX Request for Proposal No. 3296, Municipal Court Contract for Collection Services January 19, 2006 M641B MUNICIPAL SERVICES BUREAU B. FLEXIBILITY IN MEETING CITY'S REPORTING NEEDS Municipal Services Bureau's CRS Collection system coupled with a CRS-dedicated programmer can produce any other reports and the City needs and can do so usually within a 30-day period, depending on the complexity of the report. C. RESPONSES TO AUDITOR INQUIRIES AND CONFIRMATION REQUESTS As in the past, MSB will work quickly and in a business -like fashion with the City Auditor regarding his or her inquiries and confirmation requests. 65 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 t M641B MUNICIPAL SERVICES BUREAU SECTION 6 VENDOR'S PAST RELATIONSHIP WITH THE CITY Municipal Services Bureau has worked with the City of Denton since 1992. In that capacity, MSB has collected its court debts, fines and fees. During this time, our relationship has been very strong and long-term. MSB has had great success and a high liquidity rate over the past 13 years. Our ongoing collection efforts have been very stable. However, we recognize that there were a couple of items of misunderstanding that will be remedied with this new Contract should we be awarded said contract. Under the previous contract, we were holding partial payments until each violation was paid in full. At the end of the contractual term, a check was cut including all the partial payments we had been holding throughout the years. With this new Contract, MSB will pay all received payments on a daily basis should that be the desire of the City. Additionally, we have the capability and will, if the City requests such, ACH all payments directly to the City daily. MSB wishes only to establish a long-term, strong relationship/partnership with the City of Denton and in doing so, invites the City of Denton to communicate with MSB on any issues that might arise. We also are willing to set up regularly scheduled meetings, e.g., quarterly, semi-annually and/or annually to discuss issues and changes that the City would like to see made. If necessary, at the beginning of the Contract, we will be more than happy to meet more frequently as necessary to ensure that the relationship/partnership is established quickly and in a business- like fashion. Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 ry . F ass; 9UNICIPAL SERVICES BUREAU SECTION 7 VALIDITY OF THE PROPOSAL This proposal shall be valid for a period of sixty (60) days from the date of the opening of the proposal by the City. 67 Proposal for the City of Denton, TX Request for Proposal No. 3298, Municipal Court Contract for Collection Services January 19, 2006 Attachment A CLIENT LIST (444), January 2006 TEXAS (319) State of Texas, DPS Surcharge DALLAS-FORT WORTH/NORTH TEXAS AREA (93) Aubrey Dallas County Court #8 Hutchins Aubrey Utilities Dallas County Court #9 Italy Balch Springs Utilities Dallas County Court #10 Jacksboro Bardwell Dallas Cnty. Ct. of Appeals #1 Keller Benbrook Dallas Cnty. Ct. of Appeals #2 Krum Benbrook EMS Denton Laconia Blooming Grove Denton Cnty.—JP, Pct. #1 Lake Worth Cleburne Denton Cnty.—JP, Pct. #2 Lake Worth Utilities Cockrell Hill Denton Cnty.—JP, Pct. #3 Lakeside Collin Cnty.—JP, Pct. 1 Denton Cnty.—JP, Pct. #4 Lakeside Utilities Collin Cnty—JP, Pct. 2 Denton Cnty.—JP, Pct. #6 Lancaster Collin Cnty.—JP, Pct. 3 DeSoto Lavon Collin Cnty.—JP, Pct. 4 DeSoto EMS Lewisville Crowley EMS DeSoto Utilities Malone Crowley Utilities Duncanville EMS Melissa Dallas Cnty.—Bond Forfeitures Ferris EMS Milford Dallas Cnty.—Child Support Garland Mineral Wells Dallas Cnty.—Work Release Granbury Mineral Wells EMS Dallas County Court #1 Grand Prairie Parker Dallas County Court #2 Grapevine EMS Pittsburg Dallas County Court #3 Highland Park Pittsburg Utilities Dallas County Court #4 Highland Park EMS Plano Dallas County Court #5 Hillsboro Rice Dallas County Court #6 Hillsboro EMS Richardson Dallas County Court #7 Howe River Oaks Rockwall Sanger Rowlett Sansom Park Royse Savoy Royse Utilities Sherman EMS Saginaw Stephenville Saint Jo Stephenville EMS Stephenville Utilities Sunnyvale Tom Bean University Park Waxahachie White Settlement HOUSTON/GALVESTON AREA (38) Bellaire Ganado EMS Bellaire Utilities Hempstead Bellville Jones Creek Brookside Village La Ward Dayton Lake Jackson Edna Mont Belvieu Edna EMS Morgan's Point Edna Utilities Nederland El Campo Nederland Utilities Freeport Orange County Court Freeport Utilities Orange County JP, Pct. 1 Friendswood Orange County JP, Pct. 2 Ganado Orange County JP, Pct. 3 Orange County JP, Pct. 4 Rose City Santa Fe Seabrook Spring Valley Stagecoach Farms Taylor Lake Village Victoria Victoria Utilities West Columbia West University Place Willis EAST TEXAS/UPPER COASTAL BEND AREA (26) Big Sandy Carthage Center Chandler Cuney Groveton Hopkins Cnty.—JP, Pct. 2 Hopkins County Court Huntsville Huntsville Utilities Joaquin Kerens Kerens Utilities Kilgore Nacogdoches Cnty.—JP, Pct. 1 Nacogdoches Cnty.—JP, Pct. 2 Reklaw Trinidad Trinity County Court Trinity Cnty.—JP, Pct. 1 Trinity Cnty.—JP, Pct. 2 Trinity Cnty.—JP, Pct. 3 Waskom Wells Wharton Winnsboro WEST TEXAS AREA (41) Abilene Ector Cnty. Ct. at Law Alpine Ector Cnty. Ct. at Law #2 Andrews Utilities Ector Cnty.—JP, Pct. 1 Ballinger Ector Cnty.—JP, Pct. 2 Bovina Ector Cnty.—JP, Pct. 3 Brown County Court Ector County —JP, Pct. 4 Buffalo Springs Edwards Cnty.—JP, Pct. 1 Burkburnett Hudspeth Cnty.—JP, Pct. 1 Childress Hudspeth Cnty.—JP, Pct. 2 Childress County Court Hudspeth Cnty.—JP, Pct. 4 Chillicothe Junction Cisco Kermit Denver City EMS Kimble Cnty.—JP, Pct. 1 Eastland Level land Mason Merkel EMS Odessa Rising Star Seminole Utilities Taylor Cnty.—JP, Pct. 1 Taylor Cnty.—JP, Pct. 2 Taylor Cnty.—JP, Pct. 4 Tye Wichita Falls Wink Winters Winters Utilities AUSTIN/CENTRAL TEXAS AREA (57) Austin Coryell County Court Leander Utilities Austin —Parking Tickets Fayette County EMS Llano Cnty.—JP, Pct. 1 Bartlett Fredericksburg Llano Cnty.—JP, Pct. 2 Blanco Cnty.—JP, Pct. 1 Georgetown Llano Cnty.—JP, Pct. 3 Blanco Cnty.—JP, Pct. 4 Georgetown Utilities Llano Cnty.—JP, Pct. 4 Blanco County EMS Granite Shoals Lott Blanco Volunteer Fire Dept. Harker Heights Manor Brenham Harker Heights EMS Marble Falls Bruceville-Eddy Johnson City Marlin Bryan EMS Killeen Mart Bryan —Risk Management Kyle Martindale Burton La Grange Mexia Caldwell La Grange Utilities Mustang Ridge Caldwell Utilities Lampasas Pflugerville Library Columbus Utilities Leander Pflugerville Parks Pflugerville Utilities Schulenburg Somerville Taylor Teague Teague Utilities Thrall Travis Cnty.—JP, Pct. 3 Weimar Wimberley EMS Williamson Cnty.—JP, Pct. 1 Williamson Cnty.—JP, Pct. 3 SAN ANTONIO/SOUTH TEXAS AREA (63) Alamo Heights Frio County EMS Premont Alamo Heights EMS Garden Ridge Primera Alton Gonzales County Court Progreso Balcones Heights Gregory Rio Grande Bandera Hidalgo Robstown Bandera County EMS Hidalgo EMS Robstown EMS Bishop Hill Country Village San Benito Brownsville Hondo San Juan Bulverde/Spring Branch EMS Hondo Utilities Santa Fe Canyon Lake Fire/EMS, Inc. Karnes City Schertz Cuero Kerrville EMS Schertz EMS Duval Cnty.—JP, Pct. 1 Kirby Shavano Park Duval Cnty.—JP, Pct. 2 La Feria South Padre Island Duval Cnty.—JP, Pct. 4 Laguna Vista Taft Fair Oaks Ranch Helotes Three Rivers Floresville Live Oak Uvalde Freer Luling Uvalde EMS Frio Cnty.—JP, Pct. 1 Luling EMS Willacy Cnty.—JP, Pct. 1 Frio Cnty.—JP, Pct. 2 McMullen County EMS Willacy Cnty.—JP, Pct. 3 Frio Cnty.—JP, Pct. 3 Olmos Park Willacy Cnty.—JP, Pct. 4 Frio Cnty.—JP, Pct. 4 Portland Windcrest STATE OF ALASKA (1) Anchorage STATE OF ARKANSAS (8) Bradley County Garland County Crawford County Hot Springs Fort Smith Kibler State of CA—Admin. Office Various State Agencies Broward County Acct. Division Broward County Animal Care Broward County Cons. Affrs. Broward County EMS Broward County Env. Services Broward County Revenue Broward County Waste Mgt. Clay County EMS Gilchrist County EMS STATE OF CALIFORNIA (1) STATE OF CONNECTICUT(1) STATE OF FLORIDA (27) Hernando County Civil Hernando County Misdemean. Indian River Cnty. Code Viols. Indian River Cnty. Solid Waste Indian River Cnty. Utilities Marion County Civil Marion County Code Enforce. Marion County Fire and Rescue Marion County Felonies Sebastian County Van Buren Marion County Livestock Pay. Marion County Misdemeanors Marion County Solid Waste Marion County Traffic Martin County Traffic Miami -Dade County Traffic Monroe County Traffic Polk County Traffic St. Lucie County Traffic STATE OF GEORGIA (1) Chatham County State Court STATE OF HAWAII (1) State of Hawaii Judiciary STATE OF INDIANA (3) Marshall County Courts Harrison County Courts Miami County Courts Marion County Superior Courts (Indianapolis) STATE OF KANSAS (60) Allen County Dist. Court Anderson County Dist. Court Andover Barber County Dist. Court Barton County Dist. Court Brown County Dist. Court Chautauqua County Dist. Court Cherokee County Dist. Court Clark County Dist. Court Clay County Dist. Court Coffee County Dist. Court Comanche County Dist. Court Crawford County Dist, Court Doniphan County Dist. Court Edwards County Dist. Court Ellis County Dist. Court Finney County Dist. Court Ford County Dist. Court Franklin County Dist. Court Gray County Dist. Court Greeley County Dist. Court Hamilton County Dist. Court Harper County Dist. Court Harvey County Dist. Court Hodgeman County Dist. Court Jackson County Dist. Court Jefferson County Dist. Court Johnson County Dist. Court Kearney County Dist. Court Kingman County Dist. Court Kiowa County Dist. Court Labette County Dist. Court Lane County Dist. Court Lawrence Linn County Dist. Court Marshall County Dist. Court McPherson County Dist. Court Meade County Dist. Court Merriam EMS Montgomery County Dist. Court Nemaha County Dist. Court Neosho County Dist. Court Ness County Dist. Court Osage County Dist. Court Ottawa Pawnee County Dist. Court Pottawatomie Cnty. Dist. Court Pratt County Dist. Court Reno County Dist. Court Rice County Dist. Court Riley County Dist. Court Rooks County Dist. Court Rush County Dist. Court Russell County Dist. Court Saline County Dist. Court Scott County Dist. Court Sedgwick County Dist. Court Stafford County Dist. Court Sumner County Dist. Court Wichita STATE OF MISSISSIPPI (2) Jackson Traffic Senatobia STATE OF MISSOURI (4) Anderson Curryville Clay County Nevada STATE OF MONTANA (3) Wichita County Dist. Court Wilson County Dist. Court Woodson County Dist. Court Billings Great Falls Kalispell Mecklenburg County STATE OF NORTH CAROLINA(1) STATE OF OHIO (4) Empire Jefferson County —Toronto Jefferson County—Dillonvale Jefferson County--Wintersville STATE OF OKLAHOMA(1) Tulsa STATE OF PENNSYLVANIA (2) First Judicial District Philadelphia Housing Authority STATE OF VERMONT (1) VT Dept. of Transportation STATE OF WEST VIRGINIA (3) Mitchell -Bateman Hospital Wm. R. Sharpe Hospital STATE OF WISCONSIN (1) Various State Agencies Attachment B GILA CORPORATION Consolidated Financial Statements December 31, 2004 CARPENTER AND LANGFORD, P.C. CERTIFIED PUBLIC ACCOUNTANTS 4407 Rcc Cove Road Bid, 6, S,A, 621 A-un , Tcse. 78746 (512) 795-0300 N. (512) 795.0103 INDEPENDENT AUDITORS' REPORT July 18, 2005 Board of Directors Gila Corporation 6605 Airport Blvd., Ste. 100 Austin, Texas 78752 J-n E. Gigsnmr-Rackn., CPAJCFP yx D. -,11,f d.CPA Jwvux T Rn,l,, ,d, CPA Cuni. W. Bulw.n, CPA Rnrcn A. Hvrun, CPA \Icllnd,i K. L:,ncr,,,d, (TA I ... nd r A. I'M,,, CPA We have audited the accompanying consolidated statement of assets and liabilities of Gila Corporation as of December 31, 2004, and the related consolidated statements of operations and retained earnings, and consolidated cash flows for the year then ended. These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on these financial statements based on our audit. We conducted our audit in accordance with auditing standards generally accepted in the United States of America. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audit provides a reasonable basis for our opinion. Management has not adopted Statement of Financial Accounting Standards (SFAS) No. 142, "Goodwill and Other Intangible Assets," which was effective for fiscal years beginning after December 15, 2001. SFAS No. 142 requires that as of January 1, 2002, goodwill would be subject to impairment testing on an annual basis. Management has not performed the impairment testing required by SFAS No. 142. The effect of this departure from accounting principles generally accepted in the United States of America has not been determined. In our opinion, except for the above referenced departure, the financial statements referred to in the first paragraph present fairly, in all material respects, the financial position of Gila Corporation as of December 31, 2004, and the results of its operations and its changes in net assets for the year then ended in conformity with accounting principles generally accepted in the United States of America. CARPENTER AND LANGFORD, P.C. Certified Public Accountants GILA CORPORATION CONSOLIDATED STATEMENT OF ASSETS AND LIABILITIES DECEMBER 31, 2004 ASSETS CURRENT ASSETS Cash $ 4,315,477 Accounts Receivable 1,140,484 Allowance for Doubtful Accounts (7,000) Prepaid Expense 128,868 Total Current Assets 5,577,829 FIXED ASSETS Fixed Assets 815,338 Less: Accumulated Depreciation (366,703) Net Fixed Assets 448,635 OTHER ASSETS Deposits 43,117 Deferred Taxes Payable 20,895 Goodwill 247,507 Total Other Assets 311,519 TOTAL ASSETS $ 6.337,983 LIABILITIES AND EQUITY CURRENT LIABILITIES Accounts Payable - Trade $ 227,838 Accounts Payable - Client 3,989,151 Accrued Expenses 417,594 Other Payables 8,101 Current Portion of Capital Leases 70,127 Line of Credit Payable 500,000 Total Current Liabilities 5,212,811 LONG-TERM LIABILITIES Capital Leases 218,458 Less: Current Portion (70,127) Total Long-term Liabilities 148,331 TOTAL LIABILITIES 5,361,142 EQUITY Common Stock 1,111 Paid In Capital 1,828,026 Retained Earnings (852,296) TOTAL EQUITY 976,841 TOTAL LIABILITIES AND EQUITY $ 6.337.983 See Auditors' Report and Notes to Financial Statements GILA CORPORATION CONSOLIDATED STATEMENT OF OPERATIONS AND RETAINED EARNINGS YEAR ENDED DECEMBER 31, 2004 REVENUE $ 9,260,947 EXPENSES Personnel expense 4,586,308 Occupancy expense 161,202 Travel expense 80,423 General and administrative expense 1,491,409 Interest expense 22,450 Depreciation expense 114,052 Other expense 130,304 Total Expenses 6,586,148 Net Operating Income 2,674,799 OTHER INCOME AND EXPENSE Interest Income 4,220 Loss on disposal of fixed assets (9,562) Total Other Income and Expense (5,342) Net Income before Taxes and Discontinued Operations 2,669,457 Provision for Federal Income Tax (45,890) INCOME FROM CONTINUING OPERATIONS 2,623,567 DISCONTINUED OPERATIONS Income from operations of discontinued subisdiary (net of applicable 123,185 income taxes of $9,515) Loss on disposal of subsidiary (1,002,218) (879,033) NET INCOME $ 1,744 534 RETAINED EARNINGS, BEGINNING OF YEAR 172,902 DIVIDENDS PAID (2,757,750) PRIOR PERIOD ADJUSTMENT (11,982) RETAINED EARNINGS, END OF YEAR $ (852,296) See Auditors' Report and Notes to Financial Statements. GILA CORPORATION CONSOLIDATED STATEMENT OF CASH FLOWS YEAR ENDED DECEMBER 31, 2004 OPERATIONS Net Income $ 1,744,534 Adjustments to Reconcile Cash to Net Cash Provided by Operations: Depreciation 125,074 Loss on Sale of Subsidiary 1,002,217 Loss on disposition of fixed assets 9,562 (Increase) Decrease in Accounts Receivable (582,242) Inventory 4,018 Prepaid Expense 105,109 Deposits (100) Deferred Taxes Payable 69,822 Increase (Decrease) in Allowance for Doubtful Accounts 3,495 Accounts Payable 114,703 Accounts Payable - Client 3,482,926 Client Deposits (316,026) Accrued Expenses 61,924 NET CASH FLOW PROVIDED BY OPERATIONS 5,825,016 INVESTING ACTIVITIES Proceeds from Sale of Subsidiary 440,000 Purchase of Fixed Assets (464,847) NET CASH FLOW USED BY INVESTING ACTIVITIES (24,847) FINANCING ACTIVITIES Dividends paid (2,757,750) Proceeds from Capital Leases 269,621 Repayments of Capital Leases (51,163) NET CASH FLOW USED BY FINANCING ACTIVITIES (2,539,292) NET INCREASE IN CASH $ 3,260,877 CASH - BEGINNING OF YEAR 1,054,600 CASH - END OF YEAR $ 4,315,477 See Auditors' Report and Notes to Financial Statements. GILA CORPORATION NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2004 NOTE 1 - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES BUSINESS ACTIVITY Gila Corporation (the Company), d/b/a Municipal Services Bureau and d/b/a Gila Group, is a Texas Corporation and a wholly owned subsidiary of First Partners, Inc., a Delaware Corporation. First Partners is strictly a holding company and conducts no business of it's own. The Company has two primary areas of business focus, government collections and delinquency control solutions for financial institutions. These consolidated financial statements include Gila Corporation and it's two subsidiaries. One subsidiary, Data Ticket, Inc., was sold during the fiscal year ended December 31, 2004. Information about this sale is included in Note 9. CASH AND CASH EQUIVALENTS For purposes of the statement of cash flows, the Company considers all investments purchased with a maturity of three months or less to be cash equivalents. ACCOUNTS RECEIVABLE The Company utilizes the allowance for doubtful accounts method of accounting for bad debts. This method is a generally accepted accounting principle. It provides for the matching of the expense of bad debts against the revenues from which they were generated. Generally accepted accounting principles require the use of an allowance for doubtful accounts to be set up with a provision made each period to expense this asset contra account, based on the Company's experience rate of bad debts to sales. As bad debts occur, they are charged to this account rather than an expense account. FIXED ASSETS Fixed assets are stated at cost. Depreciation is computed principally by the straight-line method over the estimated useful lives of the respective assets. DESCRIPTION OF LEASING ARRANGEMENTS The Company leases office space in Texas. This lease is classified as an operating lease. INCOME TAXES Gila Corporation is a qualified subchapter S subsidiary of First Partners, Inc. for Federal income tax purposes. Therefore, the Company does not pay Federal corporate or deferred income taxes on its taxable income as it is not treated as a separate corporation under Federal tax law. Instead, all its tax items are treated as belonging to the parent company. Data Ticket, Inc. and Busch Management Systems, Inc. are both organized as C Corporations, and are subject to Federal income tax. Deferred income taxes are provided on the liability method whereby deferred tax assets are recognized for deductible temporary differences and operating loss and tax credit carryforwards are recognized for taxable temporary differences. Temporary differences are the differences between the reported amounts of assets and liabilities and their tax bases. Deferred tax assets are reduced by a valuation allowance when, in the opinion of management, it is more likely than not that some portion or all of the deferred tax assets will not be realized. Deferred tax assets and liabilities are adjusted for the effects of changes in tax laws and rates on the date of enactment. GILA CORPORATION NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2004 NOTE 1 - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Continued) ADVERTISING The Company follows a policy of charging the costs of advertising to expense as incurred. Advertising expense was $18,872 for the year ended December 31, 2004, and is included in General and Administrative expense in the financial statements. CONCENTRATION OF CREDIT RISK The Company places its temporary cash investments, which at times exceed federally insured limits, with a financial institution. This potentially subjects the Company to a concentration of credit risk. The Company manages this risk by placing its temporary investments with high quality financial institutions. USE OF ESTIMATES The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect certain reported amounts of assets and, liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. NOTE 2 — FIXED ASSETS Depreciation expense was $125,074 for the year ended December 31, 2004. Depreciation expense was $114,052 for continuing operations, and $11,022 for discontinued operations. The major classifications of fixed assets and their respective depreciable lives are summarized below: Classification Computer Equipment Phone Equipment Software Furniture & Fixtures Automobiles Leasehold Improvements Other Less: Accumulated Depreciation NOTE" —OPERATING LEASES Years $ 201,701 5 166,046 5 150,731 5 141,758 7 8,084 5 128,703 5 18.315 5 815,338 (366,703) $ 448 635 The Company leases office space under a 75 month operating lease. The following is a schedule by years of future minimum rental payments required under the lease as of December 31, 2004: Year ending December 31 2005 $ 191,583 2006 203,747 2007 204,600 2008 213,978 2009 196,928 2010 17,903 GILA CORPORATION NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2004 NOTE 4 —PENSION PLAN The Company has a 401(k) plan covering all qualified employees. The qualifying period is one year. The Company matches 10% of employee contributions up to a total of 6% of qualified earnings. Pension expense for the year ended December 31, 2004 was $6,012. Of this amount, $4,170 is included in personnel expense in the financial statements and $1,842 is included in income from discontinued operations. NOTE 5 — GOODWILL The Company recorded goodwill in the amount of $1,523,964 as a result of the purchase of Data Ticket, Inc. and Busch Management, Inc. SFAS No. 142 requires management to subject goodwill to impairment testing on an annual basis and decrease the carrying amount of goodwill by the amount of impairment. Management has not performed the required impairment testing. The effect of this departure from accounting principles generally accepted in the United States of America has not been determined. NOTE 6 — LINE OF CREDIT The Company has a line of credit in the amount of $500,000 with Plains Capital Bank. The line of credit is secured by accounts receivable and accrues interest at the prime rate. Maturity date is January 30, 2006. As of December 31, 2004, the outstanding balance on the line of credit was $500,000. NOTE 7 — LONG-TERM DEBT BALANCE CURRENT LONG-TERM AT 12/31/04 PORTION PORTION Capital Lease — Windows Software/Licensing, $1,718/month including interest of 13.9% $ 35,806 $ 16,666 $ 19,140 Capital Lease — Equipment & Fixtures, Due $4,738/month including interest of 6.57% Capital Lease — Computer Equipment, Due $678/month including interest of 16.7% Totals Maturities of debt are as follows: December 31, 2005 December 31, 2006 December 31, 2007 December 31. 2008 168,901 47,154 13,751 6,307 $ 218 458 $ 70,127 $ 70,127 76,263 54,425 17,643 $ 218,458 121,747 7,444 $ 448 331 GILA CORPORATION NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2004 NOTE 8 — INCOME TAXES Net deferred tax assets consist of the following components as of December 31, 2004: Loss carryforwards: Net Operating Deferred Loss Tax Asset Busch Management, Inc. deferred tax asset Available as of December 31, 2003 Used year ended December 31, 2004 Deferred tax carryforward to future tax years NOTE 9 — DISCONTINUED OPERATIONS 171,242 $ 66,785 (134,970) (45,890) $ 36,272 $ 20,895 The Company sold the stock of one of its subsidiaries, Data Ticket, Inc., during the fiscal year ended December 31, 2004. The sale resulted in a loss of $1,002,218, which was reported on the Company's income statement. Data Ticket, Inc. had net income of $123,185, which is reported as income from discontinued operations on the Company's consolidated income statement. NOTE 10 — POSSIBLE UNASSERTED CLAIM By letter dated October 1, 2003 addressed to the Company, the Business Software Alliance ("BSA") asserted possible instances of the Company's nonconformance with licensing requirements involving the proprietary software of certain companies represented by the BSA. This BSA correspondence offered the Company the opportunity to conduct a review of its software licenses. The Company undertook the review and reported the results to BSA by letter dated November 20, 2003. The BSA, by letter dated January 26, 2004, asserted that the Company had infringed on software copyrights of certain of its member companies. The BSA and the Company have conducted numerous settlement discussions through the parties' respective counsel, and the Company has tentatively agreed to settle the claims asserted by the BSA, subject to review and agreement on the form and content of a written settlement agreement, for the payment of $60,000 and the taking of certain nonmonetary actions related to the Company's computers and its software licensing activities. The parties have been unable to agree upon certain key provisions of the proposed settlement agreement. As a result, the Company's legal counsel believes it is premature to evaluate at this time the merits or outcome of the BSA's claim, the Company's exposure or potential liability, if any, or a range of the amount any potential loss the Company may face, if it should ultimately have any liability. Management has elected to accrue $75,000 expense related to this legal action, which is included in other expense in the financial statements. NOTE 11 — PRIOR PERIOD ADJUSTMENTS The Company had a prior period adjustment of $11,982 related to an income tax adjustment of its subsidiary, Data Ticket, Inc. The adjustment was made to correct the carrying amount of the deferred tax asset. Certificate of Account Status - Letter of Good Standing Page I of I TEXAS COMPTROLLER OF PUBLIC ACCOUfiTS CAROIX KMON STRAYI'ORN - CONI' ROLLER • AUSTIN, TEXAS 7877A August 30, 2005 CERTIFICATE OF ACCOUNT STATUS THE STATE OF TEXAS COUNTY OF TRAVIS I, Carole Keeton Strayhorn, Comptroller of Public Accounts of the State of Texas, DO HEREBY CERTIFY that according to the records of this office GILA CORPORATION is, as of this date, in good standing with this office having no franchise tax reports or payments due at this time. This certificate is valid through the date that the next franchise tax report will be due May 15, 2006. This certificate does not make a representation as to the status of the corporation's Certificate of Authority, if any, with the Texas Secretary of State. This certificate is valid for the purpose of conversion when the converted entity is subject to franchise tax as required by law. This certificate is not valid for the purpose of dissolution, merger, or withdrawal. GIVEN UNDER MY HAND AND SEAL OF OFFICE in the City of Austin, this 30th day of August 2005 A.D. Carole Keeton Strayhorn Texas Comptroller Taxpayer number: 17426059089 File number: 0119148800 Form 05-304(Rev. 02-03/14) http://eepa.cpa.state.tx.us/coa/serv]et/cpa.app.coa.CoaLetter 8/30/2005 Corporations Section P.O.Box 13697 Austin, Texas 78711-3697 Office of the Secretary of State Geoffrey S. Connor Assistant Secretary of State The undersigned, as Secretary of State of Texas, does hereby certify that the document, Articles Of Incorporation for GILA CORPORATION (filing number: 119148800), a Domestic Business Corporation, was filed in this office on May 02, 1991. It is further certified that the entity status in Texas is active. In testimony whereof, I have hereunto signed my name officially and caused to be impressed hereon the Seal of State at my office in Austin, Texas on August 14, 2003. Geoffrey S. Connor Assistant Secretary of State Come visit us on the internet at http:/Avivw.sos.statc.tx.us/ PHONE(512) 463-5555 FAX(512) 463-5709 TTY7-1-1 P,q I by: Dolores FiLL • Attachment C • • (512) 454-4757 A PRIVATE CORPORATION (800) 616-0166 P.O. BOX 16755 / AUSTIN, TX 78761-6755 8AM - 9PM MON-FRI 8AM - 2PM SAT $$RD25$$ ** To pay using your Visa or Mastercard please visit: http://pay.muniserv.com** • • $$RD31$S MUNICIPAL SERVICES BUREAU WARRANT RESOLUTION DIVISION • $�>�3il PO BOX 16755 • $$NAME3$$ AUSTIN TX 78761-6755 $$NAME4$$ /787616755990/ BM • Reference: $$RD31$$ Total Fine Amount: $$$RD41$$ Amount Paid: $ •------- --- ---------------- ---- --- -----PER PORTION WITH LEASER UPPER PORTION AND RETURN WITH PAYMENT "' PLEASE INDICATE REFERENCE NUMBER ON YOUR CHECK Dear $$RD30$$: S URGENT: The following remains outstanding: • $$DTL11$$ • $$DTL12$$ $$DTL13$$ $$DTL14$$ $$DTL1$$ $$DTL16$$ • $$DTL17$$ $$DTL18$$ . $$DTL11 $$DTL10$ 11$$ $$DTL111$$ . $$DTL112$$ $$DTL113$$ . $$DTL119$$ $$DTL11$$ $$DTL116$$ . $$DTL117$$ $$DTL118$$ . $$DTL119$$ $$DTL119$$ $$RD30$$, please take this matter seriously. Municipal Services Bureau, a private ' corporation, has been authorized to assist you in resolving your case. To prevent the possibility of the court pursuing arrest, take one of the following steps immediately: Return this notice to the OR For municipal court cases only, address above with your if you wish to post bond and i payment for the amount shown request a court date, contact this above. office at (512) 454-4757 or 1-800-616-0166 for instructions. The court will approve or deny your request. . Sincerely, Warrant Resolution Division 1 1 Por Favor ver el reverso. se m" nni-nni (512) 454-4757 A PRIVATE CORPORATION (800) 616-0166 P.O. BOX 16755 / AUSTIN, TX 78761-6755 8AM - 9PM MON-FRI 8AM - 2PM SAT ** To pay using your Visa or Mastercard please visit: http://pay.muniserv.com** • $$RD25$$ $$RD31$$ MUNICIPAL SERVICES BUREAU • WARRANT RESOLUTION DIVISION $$ �Z O BOX16755 78761-6755 $$NAMES$$ /787616755990/ • $Q$NAME4$Q$ $D$BC�$.li$ Reference: $$RD31$$ Total Fine Amount: $$$RD41$$ • Amount Paid: $ - DETACH UPPER PORTION AND AND RETURN WITH PAYM[NT •^ PLEASE INDICATE REFERENCE NUMBER ON YOUR CHECK . $$DTLIISS $$DTL12$$ $$DTL13$$ $$DTL14$$ . $$DTL15$$ • $$DTL16$$ $$DTL17$$ $$DTL18$$ $$DTL19$$ • $$DTL110$$ • $$DTL111$$ $$DTL112$$ $$DTL113$$ $$DTL119$$ . $$DTL115$$ . $$DTL116$$ $$DTL117$$ $$DTL11$$ $$DTL119$$ $$DTL12 n$$ Dear $$RD30$$: You have not responded as required to our last correspondence concerning your outstanding case. At the . sole discretion of the court or applicable law enforcement authorities, you may be risking arrest and possible additional costs. Send your payment to: Municipal Services Bureau Warrant Resolution Division P.O. Box 16755 . Austin, Texas 78761-6755 r You may contact us at 512-454-4757 or 1-800-616-0166 to discuss payment. For municipal court cases . only, if you wish to post bond and request a court date, contact this office for instructions. The court will approve or deny your request. Municipal Services Bureau, a private corporation, has been authorized to assist you in resolving this matter. Sincerely, Warrant Resolution Division Por Favor ver el reverso. �esrn¢¢ nm-nm (512) 454-4757 A PRIVATE CORPORATION (800) 616-0166 P.O. BOX 16755 / AUSTIN, TX 78761-6755 8AM - 9PM MON-FRI 8AM - 2PM SAT $$RD25$$ ** To pay using your Visa or Mastercard please visit: http://pay.muniserv.com** $$RD31$$ MUNICIPAL SERVICES BUREAU $$MB$S WARRANT RESOLUTION DIVISION PO BOX 16755 $$NAME2$$ AUSTIN TX 78761-6755 $$NAMES$$ /787616755990/ $$NAME4$$ $$9AMS Reference: $$RD31$$ Total Fine Amount: $$$RD41$$ Amount Paid: $ -DETACH UPPER PORTION AND RETURN WITH PAYMENT - PLEASE INDICATE REFERENCE NUMBER ON YOUR CHECK Dear $$RD30$$: According to our records, you have received yet continually ignored our past correspondence sent to you regarding your outstanding warrants. Because of this, Municipal Services Bureau may forfeit its ability to help you resolve these issues with the court. A RECENT DECISION HAS BEEN MADE BY THE COURT TO AGGRESSIVELY PURSUE ALL OUTSTANDING WARRANTS. Their goal is to give you every opportunity to resolve your obligation voluntarily and has contracted with our company to contact you regarding this matter. YOU ARE RUNNING A GREAT RISK OF ARREST. The court may, at its discretion, refer a warrant to authorities in the jurisdiction in which you reside and request that it be served immediately at home or work. You have been advised of the costly and embarrassing consequences regarding your noncompliance. Why risk so much when this can be resolved immediately. IMMEDIATELY UPON RECEIPT OF THIS LETTER, CONTACT THIS OFFICE AT 512-454-4757 OR 1-800-616-0166 TO AVOID FURTHER COLLECTION ACTIVITY OR POSSIBLE ACTION BY THE COURT OR LAW ENFORCEMENT AGENCIES. Sincerely, Warrant Resolution Division $$DTL11$$ $$DTL12$$ $$DTL13$$ $$DTL14$$ $$DTL15$$ $$DTD16$$ $$DTL17$$ $$DTL18$$ $SDTL19$$ $$DTL110$$ $$QTL111$$ $$DTL112$$ $$DTL113$$ $$DTL114$$ $$DTL115$$ $$DTL116$$ $$DTL117$$ $$DTL119$$ $$DTL119$$ $DTL120$$ Por Favor ver el reverso. nm_nm Attachment D 0 ~ n O 7 7 O O O O L C �l G G G G Ci G G fl O G J U O O G O G O p o rn m rn )o rn m d o g n p c r o 0 0 G O O O O O O O O O o as 0 H o O U U U Y u O N 5 � Y Y Y w 4' w w 4' Y w y w w Y Y Y 4 rM1 rti m �v rn n M1 41 sm + I M o e `L m GP E r y�; � W -0 -V O H 41 £ n S x H 0 o E m m 23 .. E 1-� W O H HOE, O >.0 F M J > WHO IM N r6 l�J NI p ul J1 ..i � :(1 N ✓1 ✓1 _�1 'i r� CI �h r .i �h Y1 �1 :+1 V N ml q O O O O O O O O O O O O G O O O G O J N = o - o o c � rc N m m io t� m m - �� .❑. �o O EN N .Ni O O O ul T.J � N � ¢+ ? � O ul ✓1 F Fa ro W G o o o e m w .I O tKa. 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LOCK, FL 35555 Attn. XXXXX_ XXX PERIOD E NEW EIJ.SISESS $ AVE - COI.=ICNS QIFR % -- TO DATE LIQJIDIPI NET C C6l - a,, TO IdRTE - % 4 CA^.,= -- AlUNT % I AVE FIF P"z Jan 2006 Mc 2M Nov 2005 Rt 2005 Sep 2005 m„ 2005 Jul. N05 Jun 2005 Nay 2005 nr 2M5 I'43L 2C,05 Feb 2005 Jan 2005 Nov 2004 o-t 2004 Sep 2004 Ann 2r" Jul 2004 Jun 2004 Nay 2004 Anr 9W4 1- r 2004 Feb 2004 Jan 2004 tlx: 2nm Wrm 2003 O_t 2003 Sep 2003 Ann 900"i Jui 2003 Jun 2003 Noy 2003 Apr 2003 Mar 2003 0 0 0 0 0 0 0 306 0 353 _02 0 0 548 429 621 656 0 0 0 471 0 344 1094 379 337 675 666 rx92 227 309 870 629 771 0.00 0 W O.vO 0.00 0.00 ._'k 0.W 51701.95 0.00 59417.29 4G126.61 0.00 0.00 93i50.C4 64022.25 95461.00 9fl190 _50 0.00 0.00 0.00 9R243.1ID 0.00 41464.27 151042.00 R4971-00 15504.30 115504.30 113926.35 9�1aZ 0(1 =:905.50 56028.00 153823.40 104654.25 122213.40 0.00 0 c, O.OG 0.00 0.00 J_rr, 0.00 168 .96 0.00 l6<3_74 159.36 0.00 0.00 iE0_20 149.58 153.72 141 _"1 0.00 0.00 0.00 144 Ali OAO 120.54 138.06 159.4q 171.12 171.12 171.06 l5R_03 193.42 181.32 176.61 166.38 158.51 0.00 0_M O.GO 0.00 0.00 0,,.. O.Cs3 0.00 0.00 0(Nl 0.00 0.00 0.00 11-00 0.00 0.00 0.l#1 O.W 0.00 0.00 0 M ().coO% 0.00 0.00 0_M 0.00 0.00 0.00 O.fAI i,. Ci• 0.00 0.00 0.00 0.00 0% 03 O% 0% 0% CA.. rA 0% 0% (1# GI5 0% 0% O* 0% 0% 0% O% 0% 0% 03 0% 0% n% 0% 0% 0% 04 0% 0% 0% 0% 0% 0.00 O.00 0.00 0.00 0.00 6..:A 0.Cii 3232.65 0.00 3T 9.40 3027.35 0.00 0.00 i0i6%.3O 11817.15 12100.15 16110_6. O.GG 0.00 0.00 4627_W, 0.00 4723.60 34837.45 . 4"Il1 .35 40i33. 7 75588.17 79303.82 65Tn."^.S9 Z92i3..^; i� 38692.60 106078.47 83470.74 93746.18 0% (Yi Oa 0% 0% R4 6 5% 0% -S. 3'n 0% W 8% 14% 10% P% 0% 0% 0% ils fig 9% 13% -_++ 57 51% 51% 54% 54n 521, 54% 54% 62% 60% 0% pR 0% O% O% ry Oe 6% 0% f)# Ct 0% 0% 1Cra 18% 13% =1% IIs 0% 0% 0% 11% 2A 6P: ...;: G- 65% 70% E9A 5±e 69% 6." 80% 77% 0.00 0 rn 0.CG 0.00 0.00 _._. O.CU 711.20 0.00 SIR_77 665.57 0.00 0.00 0,r47 2236.Hi 2599.78 2662.01 9l9<.311 0.00 0.00 0.00 G.C;v 1039.20 7664.29 4'Rz JO a829.42 - 16529.55 17446.96 1447 :.00 5427.i6 8512.46 23337.48 18363.73 20624.44 0% CA 05 0% 0% cs 22% 0% .i* 22% % 0% C.% 22e 22% 22% 99% O% 0% O% i>% 22% 22% 22% 22% 22% 22% i.. 2 e 22% 22% 22% 22% 0 0 0 0 0 11 290 0 3:5R 261 0 0 0 5C8 375 565 f 11 0 0 0 4,1 G 319 969 220 1i3 390 358 :"42 __ 323 16"1 455 312 368 0.00 0% 0 00 0% O.OG O% 0.00 0% 0.00 0% 69342.9e 134% 0.00 0% ROi76.95 '.. 64126.43 ijJb 0.00 0% 0.00 0% 127630.00 129% 77829.50 122% 120750.05 126% I 2075._]9 l:Wi 0.00 0% 0.00 0% 0.00 0% R,fi 77 75 126% 0.00 53435.17 129% 177215.00 117% 4ariii.20 65±• 33418.07 61% 79274 75 68% „1413.23 63% ')LR4 _63 6Sm 2' i1L 62 67; 35757.00 64% 96915.32 63% 55834.89 53% 70717.45 58% 0 0 O 0 0 0 0 0 0 0 15 1269 0 0 I,, 1Rd5 I6 1J LY 0 0 0 0 42 i758 55 1789 62 1837 JR IPR1 0 0 0 0 0 0 40 9R[ia 24 1904 128 2000 170 497 PO 453 300 477 321 446 2P_4 4:i4 105 4i0 146 516 433 411 340 420 421 421 HISTORY ANALYSIS - LOCK COUNTY CLERK OF COURT Page 2 ---- NEW 6USINE55 ---__ .______ COLLECTIONS --- LIQUIDITY -'-_- CANCEL:.ED ___' % AWE PERIOD P. $ AVE CURB % TO DATE NET DROSS TO DATE % H X,0- T % PIF AGE Feb 2VU3 Jan 2003 Dec 200_' Ran 2002 Oct 2002 Sep 2002 Aug 2002 Jun 2002 May 2002 Apr 2002 M. r 2002 Feb 2002 Jan 2002 Dec 2001 Nnv 2001 0_t 2001 Sep 2001 Aug 2001 .70 ?Ml Jcn 2001 May 2001 Apr 2001 thr 2001 Feb 2001 Jan 2001 Dec 2000 Qa 2000 Sep 2000 Aug 2000 .i:rl 20M Jun 2000 May 2000 .Apr 2000 ]• , 2000 Feb 2000 Jan 2000 Dx 1999 Nnv 19'39 Opt 1999 Sep 1999 Ang 1999 TT a 1993 Jun 199> May 1999 Apr 1999 Lbr 1999 Feb 1999 Jan 1999 L>,c 1998 IJnv l'i9R O.h 1996 Sep 1999 i82 147 777 R4R 687 1144 879 1596 1068 931 164R 1666 0 0 0 0 0 749 706 1199 1065 569 12R6 707 929 49 0 0 0 n 0 41 1-15 a 367 1344 1041 447 TI81 475 928 575 460 2233 1547 994 274 0 -tn2 21S7 1042 135,1,. 55 124774.25 125474.55 141275.75 111934.75 201124.60 138395.05 252621.ie 168438.80 156207.30 279534 Mdl 300016.05 0.00 0.00 0_M C.Ci 0.00 135109.40 i2R6f.E 9"i 2 aiG025 204950.00 112301.56 1591;R4 _�i5 94778.72 143539.50 7652.00 0.00 0.00 0.00 n.nr: 0.00 4811.50 23576.75 :..: 4950i50 220588.50 115020.61 5071A5.71 i79512.05 48446.04 120354.75 9;g,52. ;'.. 2.;43.81 71164.05 327475.80 2494R7.52 149625.60 40309.70 0.00 42RN _6l 2S2529.c4 142395.82 172. 9, 167.03 161.49 Icl . 162.93 175.81 157.45 15+.28 157.71 161.70 i60_69 i80.12 0.00 0.00 0 n0 0.00 0.00 180.39 1R2 -75 .2u .62 '198 192.44 197.71 1?1 _29 T34.06 154.51 156.16 n'ro 0.00 0.00 O-DD n.nn 0.00 117.35 134.72 J.en 11-1.9i 164.13 110.49 114.A6 i52.00 101.99 129.69 1n3_:. 113.21 156.01 146.65 1h1 _79 i50 53 147.12 0.00 141 :]fi i29.19 136.66 0.00 0.00 0.00 000 0.00 0.00 0.00 ::.nn 0.00 0.00 0.00 n.00 0.00 0.00 0.00 n_M 0.00 0.00 0.00 0 M 0.00 0.00 0.00 n.00 0. IN 0.00 0.00 l.l) 0.00 0.00 0.00 11_00 0.00 0.00 0.00 1).r47 0..c.� 0.00 0.00 0 (M 0.00 0.00 0.00 n,::= 0.00 0.00 0.00 OJT, 0.00 0.00 0.00 OJM O.CO 0.00 v% 103092.90 0% 91420.10 0% 98501.75 rt% infJ79_i6 Oa 85299.64 0% 153634.61 0% 108846.70 :' i4-198.__ 0% E0_67.73 0% 109547.52 0% 107087.22 m 1RoAM3 5 G% 193027.44 0% 0.00 0% 0.00 M 060 0n 0.00 0% 0.00 0% 89841.79 rY'. 7R976_aR ..-. .. G% iaa.v..46 0% 84492.75 0% 43507.52 (1% i7R7225 0% 32638.74 0% 136170.33 0% 6318.50 cd f.i{: 0�1 0.00 0% 0.00 0% 0.00 n% 0.00 Cro 0.00 0% 3465.00 0% 20457.82 rA r:_rwi 0% 47912.5%, 0% 190419.52 0% 51386.61 10l .C65 JQ 0% 9Y7570.94 0% 7625.95 0% 91570.38 is 55g80.23 P% 75016.72 0% 61536.64 0% 61379.52 01 2074-:_c4 0% o91,50.20 0% r2409.25 011 0.00 0"* 6079 - 75 Te 366C,7.7-, 0% 16093.13 59% 61% 61% .5-A% 5TH, 60% 61% ._. 56% 51% 54; Sni 50% 0% 0% 0% C4 0% 52% 47% ..,- �� 32% 30% = 27% 74% 64% .n. 0; 0% 011 rA CA 56% 67% :_ 75% 67% 35% :R% 42; in 5A 46% C 66% 15% 64% cos 5% 0% i1. i0e 9% 76s 226<'v.6% In 21432.51 79% 21670.74 75% 2iiR1 92 7Fn 13766.05 7b% 33799.95 79% 23946.65 1i% 314 i5.79 714 39637.26 65% 24100.66 69% 23735.36 6 3977E_R1 64% 42466.08 0% 0.00 0% 0.00 OS 060 0e 0.00 0% 0.00 66% 19765.17 £9% 1Fl934_F.R 50% 1 _ 25591_iS 41% 18508.40 39% 9571.52 114 :54+1.R4 35e 7224.52 95% 30033.84 83% 1404.60 f_i. a _t.r Pe 0.00 0% 0.00 0% 0.00 n% 0_0o 0% 8.00 72% 789.22 87% 4641.17 CA n.(n 9-,% i0909.03 86% 43123.18 45% 11631.60 F,l% 7065_59 54% 22011.02 16% 1726.29 761, 20846.84 613 l25?a.__ 91% 1708.63 96% 13984.01 19% 13879.74 R3% 472i4_Sn 6G% 20363.70 6% 541.25 0% 0.00 i44 15R5_In I 83`c5.i9 11% 3669.34 22% 22% 22% 221 22`c 22% 22% 22+ 22; 22% 22% 22% 22% c1% 0% 01a re 01h 22% 221 22% 22% 221, 22: = ; 22% 22% -A 0% 0% 0% 1' Ois 23% 23% 9% 23_ 23% 23% 2i+^. K% 23% 23% 2 % % 23% 23% i.a 23; 22% 0% ;.� [>% 23% 664 331 358 411,4 376 565 405 6 :a 627 596 505 IOR 338 0 0 0 0 0 389 :R6 T3 757 396 IIP 536 247 17 G 0 0 0 0 15 58 0 93 450 774 249 7 11 414 427 ='co i&i .145 1902 56 1086 220 0 i896 810 i30367.92 96; 6761I.08 54% 68609.96 55% 'n071.5.60 574 62054.79 55% 106211.59 53% 68996.67 50% 1>:914 .25 61% 16 15.03 65e 128369.46 16% 112758.90 72% 2l1'dR64.1 75% 197222.38 66e 0.00 0% 0.00 0% 0.00 0.rA O% 0.00 0% 86234.22 64% 914744.40, 7( i8C•36i.66 79% 178827.99 87% 100917.21 90% 1R4Mr- IIR1 fi9659.57 95e 49211.39 34% 3312-20 43% A. ct� rA 0.00 0% 0.00 0% 0.00 fie 2978.85 62% 9311.81 39% O.S:e C -5681.94 325 86569.07 39% 93860.20 82% 33nSR _64 64',% 133560.61 74% 54481.54 112% 53180.40 44% 56237._. 5rl. 27125.G5 33,l6 26113.38 37% 262091.36 80% 9Rfi7fi.RS = 151266.55 i0i% 33709.85 94% 0.00 0% 45964.II R4% 235+56.fi9 83% 105360.75 74% 425 478 432 430 439 404 44C 445 376 445 604 455 493 453 657 487 796 509 496 565 437 568 745 9M 206 CH 0 0 0 0 0 0 0 0 378 660 ;2R ZA1 467 '_d73 32G 1362 173 1596 1n3 3451 113 1893 693 354 33 432 R rr 0 0 0 0 0 0 26 573 122 358 n n 301 332 915 375 282 2635 2l2 lnFd 476 liO3 64 2711 529 1166 415 1932 407 423 322 423 390 2446 1053 432 581 557 56 3204 0 0 a4 2297 3i8 2553 256 2739 HISTORY ANALYSIS - LOCK COUNTY CLERK OF COURT Page 3 PERIOD ----- H ivcv] BUSINESS $ ^--- ---- AVE __ COLi,EMCN5 ____- CORR 4 TO DATE LIWIDITY t4ET CROSS -__ C,,4 --- TO DATE 8 _____ CANCELLED 4 A""Tr -- % 9 PIF AW ACE -',uy 1998 Sit 1998 Jun 1998 'Ov 19g1 Apr 1958 mar 1998 Feb 1998 .Ln 199A Dhc 199-1 tbw 1997 Put 1997 n 19g7 Aug 1997 JuL 1997 Jun 1997 Nbv 1447 :;pr 1997 P+ar 1997 Feb 1991 .Un 1g97 D"c 1996 Nov 1996 Oct 1996 1708 2736 1144 1124 197 0 0 C. 0 0 626 45l 522 392 0 A56 0 n 314 "il3 308 357 1025 -46062.55 442670.49 169556.70 1"72147 _Pip 32700.8E 0.00 0.00 ...CHI 0.00 0.00 94434.78 R3093.E1 78371.93 61677.72 0.00 9700P_in 0.00 n.00 45012.59 4:i42P.02 45117.66 52159.07 149257.61 145.24 161.79 148.2.1 35i_20 i65.99 0.00 0.00 .-OL,1.00 0.00 0.00 150.37 i.<i_90 14c.43 157.34 0.00 147_PR 0.00 0.00 143.35 15P .7i 146.49 146.10 145.62 0. CIO 0.r0 0.00 O.ng 0.00 0.00 0.00 0.00 0.00 0.00 0.!tfr 0.00 0.00 0.00 n.fA 0.00 0.n0 0.00 0.rr 0.00 0.00 0.00 O� G6 CPa un 0; 0% 0% 08 08 0% 04 08 0< 0% 62 G% 04 0% CA 0% 0% 0% 13666.95 211564.91 37096.10 7 Q25.47 iS827.50 0.00 0.00 1, rr. 0.00 0.00 50788.24 .5445.6A 45862.24 32605.06 0.00 4`1_72 0.v0 0.00 19314.31 20477.52 21860.61 22981.56 68560.24 43 378 17; iv 40� 08 OB rA 04» % 411 441 45e U% 08 ill Cw 04 33% :iF% 378 34% 35% 63 40% 228 4:SA 51$ 08 0% rA OH 08 54% _rr+, 5D" 53% 03 44A G 08 43% 4'1'4 46e 44% 46% 3112.32 48362.29 8477.96 164fiS71 3845.65 0.60 0.00 r. 0.00 0.00 11642.82 P2d F_54 i0509._9 7467.51 0.00 9F,gF_4P 0.00 0.00 442927 4Ga'r6.W 5019.45 5212.62 15720.41 f11Q.1 236 236 23% Y..A 23- 0% 0% 04, 08 236 i+� 2311 239 03 23% ire 04 23b 751 23% 23% 236 7']A 1269 1454 906 605 97 0 0 0 0 308 204 216 201 0 +71 G 0 168 i5F 1157 122 605 All 168865.70 113038.78 127531.60 47451 _47 15788.63 0.00 G.GO O.GO O.Go 46906.54 7Rr,4_gl 34595.47 32827.89 0.00 58495.9E n.fq 0.00 26140.78 i1fi9F. Sfr 24054.25 28531.24 83953.37 76% 48% 75% 57. 46% r% 0% 09 08 49% 4f; 443 53% 03 594 Oi 08 58% 414A 53� 55% 56% 462 3464 1373 1151 259 2246 457 1412 in" 652 0 0 0 0 0 0 0 0 331 616 752 544 320 506 197 525 0 0 :3n2 3073 0 0 0 0 156 1290 Fq 1458 156 1056 182 1201 437 1016 _ _... S-p'19" Aug 199b 6E'l 1159 iollli.n0 1 64/3.02 '_ `'3 lb .26 0.00 0.00 r,. .. 03 97n F.^ 5 c./.9.21 ^3 _.. AA .:t3 __ 3y 47 1Y/18.95 °07+ �65 1093/4.-r1 b $ 413 111J Total 62168 9628238.38 154.87 0.00 Ob 5012380.77 40% 52%1118483.36 22% 38678 6757680.55 70% 25610 1219 MUNICIPAL IPAI ,, SERVICES BUREAU 1 6505 AIRPORT BLVD. SUITE 100 AUSTIN, TX 78752 DETAILED CLIENT ANALYSIS LOCK COUNTY CLERK OF COURT Jan 10, 2006 123 SE 6TH ST ROOM 123 Client# 000001-7 FT. LOCK, FL 35555 Attn. xxxxx r.xx nmw ©USTp!ESS - -- -- ME w . R AVE . N .ten 2006 0.00 D 0.00 0.00 0 Oec 2005 D.00 0 0.00 0.00 0 20p5 0.00 0 0.M 0.1r, 0 cbt 2005 U.00 0 U.00 O.OU U Sop 2005 0.00 0 0.00 0.00 0 Aug 2005 0.00 0 0.00 0.00 0 Jul 2005 0.00 0 n.00 n.nn n wn 2005 51701.95 306 i68.96 3232.65 20 tray 2005 0.00 0 0.00 0.00 0 Apr 2005 59917.25 353 169.74 3719.40 22 R-x 2005 48122.00 302 .a-.-: 3025.35 18 Feb 2005 0.00 0 9.G0 MO 0 Previous 9471001.57 61207 154.745002403.37 32180 9630748.77 62160 154.515012360.77 32240 c'OriECTIWS - AVE FL" L' 'Ti 0.00 0 0.00 0.00 0 0.00 o.m n 0.00 0.00 0 U.OU 0.00 0 0.00 0.00 0 0.00 0.00 0 0.(V) 161.63 15 T11.20 0.00 0 0.00 169.06 16 818.27 1.-.2.c7 i6 665.57 0-Or 0 0.00 155.45 242021116288.32 155.47 242491118433.366 PEli1PWD -- AVE 0.00 0 0.00 0.00 0 0.00 0.00 ^ n.m 0.00 0 0.00 0.00 0 0.00 0.00 0 0.00 0.EA 0 n.00 69342.28 290 239.11 0.00 0 0.00 60176.25 338 237.21 :4126.45 227 223.44 O. W 0 0.00 6544234.97 37763 173.30 6757660.55 36676 174.72 LiQ% 0. 009 0.00% n n�-s 0.uo% 0.00% 0.00% n. 002 a'.25i 0.009 6.216 6.29R 0. 01A 52.82� 52.05% N N 1 0 0 c o 0 0 0 0 0 0 0 0 0 0 U U 1 0 0 tT o 0 0 0 0 0 0 0 0 0 0 ?' ro I M m r o O O tpN Mc0 IG� NO N ro 1 U M ri M H H ri N C ! a C N I � H I � H 1 H U I o ! N N I +� J-1 I `9 \O 1p '9 l0 lD �D �O l9 lD lD l9 l9 l9 ^ f C l O o O o c o 0 0 0 o c o 0 E7 Cl 1 00 0o co 00 oc+ o0 00 N CJ N N N N N N N N N N N N {J N I \ \ \ \ \ \ \ \ \ \ \ \ \ \ C N I IfIN ul M 0 N Ifl ul NN p7 ro 1 0 0 0 0 0 0 0 0 0 0 O O O N N N 1 0 0 0 0 O O O O 0 0 O O 0 0 aal U N l ow O W O- o W o W oW oa C"O 1 O'J H O ] O✓ G i C!J I cE r E ow CH of of 'U f=+ I MU MU H mU Ou�Z }� I ! C H I Q Q H H � T U 1 � � I 1 'J y ! O M In E I x x « x (2, m �cnm xwm U H ! aUI 4a N o a ro M H w I tL U >ayo N H ro U I P 2 I O b q G] o a z z Q U o 'O ro l Fes-! H H E H N H N✓ H v a u� �J M V H !n z f Q I U N !Z Q U UE U � 02, 2- .. .. I O m 2 H H 5 !» H o a y H U) H. a' W w H M E q W a a Q X I C7 P: m E E Q ul w x w x E. I . W I-1 1 w H W N Cv a U U) E Q > H H a E M H a O 1 w' w W4 D U w v w '+ O O u O o)z w` E QH �Q a n au o3 Ma o x E H H H z aH! o o HAI � ro � 1 111 A C ! vi rl E 2 I � O (n Q If} O N C I N Ol l0 lU OJ Qtn 7 H O •• :. W 1 tf] I O I d' 1 Q' i r I rl 1 P 1 u� z C a ! .ter OM Nw Om Ow O� Or U W O U U l o q o X o x M N 0 ro U b p I 1, I C:) () N N N N C� CI O rJ ✓1 N N N vf) N m Y N� N N D OO 4 p N m N o 0 0� o G o o -a o 0 0 0 o '� H I w �' O G •O O O O O U O O O O O O C O O\ O .J O O O O O V O '] v[1 6i N O v J O c '1 O N J O O J O y p J p OC'\�TT rl O�pp Opp Opp N ( O('' N N O ( O(�� N Opp O O N O Opp N O (`l U O H, Hp N O p 0 0 0 0 0 0 O O N O 0 0 0 0 N N 0 0 0 0 0 0 0 O p fi p C% a 91 4-1 �6 p O O O rI �N/ •E8J ".: pH O O O O ` O O G A f: N C� 4J � �(���\: cs�i ) k / g � § , /\ \ ) \ � \ : \\ 8\ g \ F� /\ /\ ] D \ o/ a m %s � ) �() MUNICIPAL SERVICES BUREAU 6505 AIRPORT BLVD. SUITE 100 AUSTIN, TX 78752 STATEMENT OF ACCOUNT SMALLTOWN MUNICIPAL COURT BOX 1178 SMALLTOWN, MT 55555 Attn. XXXXX XXXXXXX Previous Balance !-Voi-CS #18561 05/3i/05 #18092 04/30/05 #17592 03/31/05 PMT 06/24/05 Balance Forward New Activity T_nvofce 1�mct:nt Due Us: Invoice Amount Due You: Remittance Summary Total Payable Upon Receipt: Our Check Enclosed: Account Number: lnvcicc Nu^b= : Invoice Date: For billing inquiries: 512-311-9995 459.14 2946.03 3046.00 1232.62 496.75 2207.59 000017-8 19016 06/30/05 5218.55 5715.30 2207.59 -------------------------------- T, i 151IIc 1 all 1.1 P'?` �LYiif.Vl tni.S "'tl'f .'l...i IPYIIIT W1tM1 141i1�tlfM+. Remittance Document SNWL ToV �UINJMFAL CUM B4 1178 ,,, l ToAN, IT 555 plea:- r.'it a3ym nts to: Municipal Services Bureau 6505 Airport Blvd Suite 100 AUSTIN, TX 78752 A,..t Nwi-> : 000017-6 i;:vei ce Nli -er- 19Ca5 In-volz Dat=_: OC/310/05 xlnurttih,e: $5715.30 i'.. I � .T{IDINi ERC10SJj: 1:: ' k�l o O O ❑ il O p O p ............ O 00 ® �_ o o c+ 0 0 0^ o e o 0 o p o 0 0 0 0 O H � H m o o p o 0 o G 8 S S � F N �Lr) 3 wr p� ^ m 0 0 0 0 0 0 0 0 0 0 o g o g o g o t7 % � I.{ O Or p 00 N O p O 00 00 No O r0 m p r0 OC 1 0 N O N N N O O N N O O O O WJ Hy O l�Ht W ry K O O O O O O O O O O O O O O O O O O O O W H r l U o Ln ko UCC w m Pyy o Ga C U] lO ei O N O m m O lm0 r ifl \O N m m \� H W N A �1 y N fn N fn VI V) N !n VI > N til VI N N H U U) iC N flI 'z U O Z O H fO O O � � O 41 41 h E a h C D' iD j r'i o o ran r m o rcmi o �n �o o° s m 8 N O �'1 � Ol nl i7 � r N NI O lD CI p O O 6\ O O O O O O\ O O O O O O D\ C N N lu N N r N W c� F S o 00 o g g o g o g o 0 0 0 0 0 0 o g o S g o 0 0 o g o S o 0 0 0 0 0 0 0 0 0 F a p N H o8So8So0o gga$8a8o�oB000S8o8S88o8S88o8 O O O O O O O O• O m O O Z O O ON O• O C ,1 O O• O «1 O 00 O 00 00 00 O 00 O j O O O O J N N N N O ry O O [7 0 O m O O' r N 00 O NP r O N O O O O N O N OI N O O O O O O O O O N O O O O O O O O ✓t O O O O O O O O O O O O O O O O O O O O O O O O O O O O m O O N1 O O O O O N n O O O N O O O O O O O O O O O O O O O N N N N O O � � N O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O - - r - ,- - - r - r - - - - N - - H .�-, N --i N H - tO40 l0 l9 N l0 l9 l0 l9 40 l0 ,9 l9 l0 � N lO lD l9 l9 t0 O O O O N O N O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O G+ a H 1.� w N 8 .. . io m m m ,n . e, " . � . `' " m 9 m m m r A .� io ,r(1 l9 4D ,D N l0 (�1 t0 l9 ,(1 ,r(1 l0 t0 l0 N U1 ✓) l0 l0 40 � E N V1 VI 4'1 7 N i VI ,n VI VI VI V1 VI V1 Vl 41 f/1 VI N N VI V1 VI N Vl V] V1 VI l� VI N VI Vl VI VI VI h V1 �i N D EN El � ry m '7 U qy O m I I m N l l l 10 1 m I P I 1 1 1 O IO t!l l t+l t%1 0 0 0 0 0 N M N N o m o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 o rn o 0 0 0 0 0 0 0 0 0 0 o i In W 8 P 8 0 o S S o S o 8 8 8 8 8 8 8 8 S S o S o o� S o 0 8 0 8 8 S 8 S o ll 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 o cJ O c.l O J O O O N O O O O O N O O N OI CJ OI J O O O O O O O O O O O O O O O O O O O al O O O O O O O O O O O O U1 O O O O O O O O O O O O O O O O O O O O O O O O O N O O O O O O O O C O O O I N O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O r N F O \ r r N\ ti N rl N rl rrY .ri O .r-I ti rr O-\ N- N- O\ O\ N- N- .r-I \ \ \ \ \ \ ~ \ \ \ l9 19 t0 O N \9 19 10 lO - N N\O \O 19 �➢ 10 l0 l0 l0 l0 N \O O O N O O O O O O O O O O O O O O O O O O O N O O O O O O O O O N N W N o n m m m ro io io o- r w m m` o-% N rn m m m m w 10 to to io io � 10 10 10 cn w 10 10 rn b 10 rll ,A N r/1 VI r/1 G > m rn m 10 vl vl VI VI N vl N Vl vl Vl vl > v1 r)) ,/t ul vl v1 v] vl V1 N > ul Vl N H ar l l r� l l r r l l r r l l. l i l l l l l Wr l l r l l r l r l l l m � 5 E+ H El m mo% mm ,'n u1Oi tmn r01mm or N N rg'I O mN`�d1+ o o m r o10 0 0 0 0 0 0 o D o m o 0 0+ o 0 0 0 0 0 0 0 0 0 0 0 al a o 0 0 0 0 CLIENT DATA INTEGRITY ANALYSIS Jar, 10, 2006 000001-7 - LOCK COUNTY CLERK OF COURT 4 of Total 9 of Total --Turnover----ollocted- -Liq idlty---Tumover- -Gollect- Category idvri--r Fain., Hrrrbcr isrount i a i $ Bad Phone - cd Addr G Horm_ Ph - GJ Addr TO AK Fn - Ga i'ddr Cd Hh Aqk Ph - Gd AeA Good Address gad Phone - New Addr Gd iia. Ph - New Add Gd Wk Ph - New Addr Gd H,VW,n Ph - Fkaor Ad Located Na. Add, 25210 3976966-27 11602 2231276.05 7072 1021558.08 5315 932874.63 153 26674-116 62 12682.06 741 121313-09 599 121030.68 33176 5146711-60 17576 3297663.42 1146 202302-60 331 55607.79 8 1423.00 31 4975.75 1516 264309.14 177 37682.84 120 22043.30 5 991.60 17 3301.20 319 64018-94 46.06 56.1% 39.% 40.61 43.7% 44.5% 75.2% 91.3% 11.2% 10.4% 20.08 18.6% 40.E 47.2b 0.21 0. Ss 0.2% 0.376 80.81 99-86 1.21 1.2% 2.3% 2.46 53.0% 64.1% 52.5% 52.6% 66.2% 65.8% 15.4% 18.6% 1.6% 2.1% 0.7% 0.0% 36.3% 39.6% 0.5% 0.64 0.5% 0.4% 62.5% 69.74 0.0% 0.N 0.0% 0.0% 54.8% 66.3£ O.oa 0.1% 0-13 0.19e 21.0% 24.2% 2.41 2 J8 1.2% 1.3% 13ad Phone - P.ad Addr ffi463 ...____ ausbor_T 7425 i513767.63 29. 9's 3751 41.Bn 41.28 30_2-ss Gd µ r3 Ph - B d Add 1959 324296.51 661 125480.10 33.7% 38.7% 3.1% 3.3% 2.5% 2.5b 64 11073.00 21 4413.21 32.8% 39-% 0.1% 0.1% 0.1% 0.1% Gd Wk Ph - Bad Addr 36 6837.47 52.9% 61.58 0.1% 0.1% 0.16 0.1% (11 Hn/Wk Ph - Bad Ad 68 11115-25 Bad Addr/Skip 28554 4379442.51 8643 1650498.41 30.3/ 37.7% 45.15 44.7% 32.61 32.9% Total 63246 9790463.25 26540 5012380.77 42.08 51.2% 52819 8212226.62 19104 3182726.52 37.31 46.1% 83.51, 83.91 74.2% 75-FA Bad Phone 9362 1401462.38 6096 1080398.03 65.14 77.18 14.6% 14.3% 23.0% 21.6% Good Phone 225 39370.i6 88 16066.8-1 39-18 45.98 0.41 0.48 O.A O.i% CAA Wori' Phone 652 131169-35 77.% 95.58 1.31 1.44 2.5% 2.6% 000d )b /Work Phone B40 137404.09 Age of Account at Turnover o to 30 Daya 31 to 60 Days 61 to 90 Days 91 Co 120 Days 127. to 150 Ceye 151 to 180 ]trays 181 to 210 Days 211 to 240 Days 24i to 270 Day-, 271 to 300 Days 301 to 330 Days 3m to 360 Days 36! 390 uaj, 391 to 420 Days 421 to 450 Days 451 to 480 Days 481 to 510 Da}t 511 to 540 Days 541 to 570 Days 571 to 600 Days 601 to 630 Days 0 0.00 0 0.00 0 0.00 0 0.00 1 164.C-J 115 23741.75 390 64320-25 779 131453.25 2520 488950.69 3061 531835.10 3330 527376.72 3499 532944.08 1623 514006.P4 3123 483656.62 2349 357944.70 1972 291422.88 1665 25`u889-4 1474 230577-25 1293 202903.29 1025 158893.67 936 145693-24 0 0.00 0 0.00 0 0.00 0 0.00 1 239.20 88 21315.99 311 61924.87 579 112432.15 1598 356704-56 2106 429107.68 2289 442260.97 2262 413360.44 21 i4 4169.31. 25 1816 336968.40 1320 242189-20 1079 196568.21 E65 159973.22 760 142518-22 646 118993.11 508 93825.10 457 82028.47 0.0% 0.01 0.0% 0.0% 0.0% 0.06 0.0% 0.0% 70.0.0n i30.On 76.5% 89.85 79.7% 96.3% 74.3% 85.5% 63.4-K 73.4E 68.8% 80J6 68.1% 83.91 e4.% 77. 61 Go. Oib /2.^b 58.1% 69.7% 56.2% 67.8% 54.7% 67.5% 52.0E 6i.e' 51.6% 61.2% 50.0% 58.6% 49.6% 59.0% 48.8% 56.3% 0.0$ 0.01 0.0% 0.0% D.R 0.0% 0.01 0.0% 0.0% O-Oz 0.2% 0.2% 0.6% 0.78 1.2% 1.3% 4.U5 5-0b 4.8% 5.4% 5.39 5.4% 5.5% 5.4% 5.75 5.9% 4.9% 4.9% 3.7% 3.7% 3.1W 3.0% 2.61 2.6+ 2.3% 2.41 2.0% 2.1% 1.6% 1.6% 1.5% L51 0. Oa o.oa 0.01 o.oe 0.06 0.0& 0.0% 0.0% 0, 00, 0.CA 0.3% 0.49 1.2% 1.2% 2.2% 2.2% 6.CA r.21 7.96 9.6% 8.6% 8.8% 8.5% 8.2% 6. 211 8.38 6.81 6.7% 5.0% 4.2% 4.1% 3.9% 3.3i 3.2E 2.9% 2.8% 2.4% 2.4% 1.9% 1.9% 1.7% 1.6% CLIENT DATA IN'TEGRIT'Y ANALYSIS Jan 10, 2006 000001-'7 - LOCK COUNTY CLERK OF COURT % of Total % of Total -Turnover- --doll=cted-- --Li. QAdi.ty- --Turnover- -Collect-- Category hi••mbT, 7-rroont i -.Aher FLount # $ # 1 9 $ 631 to 660 Days 780 121929-35 407 76942.13 52.2% 63.1% 1.2% 1.2% 1.5% 1.5% 661 to 690 Days 624 98542.10 305 51933.95 48.9% 52.7% 1.0% 1.0% 1.1% 1.0% 651 to 720 Lays 550 E7641.09 265 53101.2E 48.23s 60-5% 0.9% 0.5�, l.CA 1.1% 721 to 750 Days 467 75167.50 220 41260.70 47.1% 54.9% 0.7% 0.8% 0.8% 0.8% 751 to 780 Days 467 72372.00 210 39443.39 45.0% 54.5% 0.7% 0.7% 0.8% 0.6% 781 to 810 Days 450 71307.52 212 38308.59 47.1% 53.7% 0.7% 0.7% 0.8% 0.8% 61i to 840 Tx ys 533 86762.19 267 46383.63 48.3% 53.5% 0.9% 0.91 i.G% 0.9% 641 to 87D Days 620 98357.29 283 48345.44 45.6% 49.2% 1.0% 1.0% 1.1% 1.0% 871 to 900 Days 547 88369.22 239 41992.26 43.7% 47.5% 0.9% 0.9% 0.9% 0.8% 901 to 930 Days 504 86922.57 218 40455.37 43.3% 46.5% 0.8% 0.9% 0.6$ 0.8% 93i to 960 Days 547 90451.42 251 47942.25 45.9E 53_0% 0.9% 0.c�, 0-9fi 1-CA 961 to 990 Days 444 74948.67 201 38199.81 45.3% 51.0% 0.7% 0.8% 0.8% 0.8% 991 to 1020 Days 426 76023.20 186 36888.74 43.7% 48.5% 0.1% 0.8% 0.7% 0.7% 1021 to 2050 Days 368 61637.04 160 30612.24 43.5% 49.7% 0.6% 0.6% 0.6% 0.6% 1051 tJ 1060 Days 332 55380.00 i24 236E-1.61 37.3E 43.1% 0S% J.6% 1081 to 1110 Lays 324 55872-51 129 24772.38 39.9% 44.3% - 0.5% 0.6% 0.5% 0.516 1111 to 1140 Days 253 42640.06 105 20657.84 41.5% 48.4% 0.4% 0.4% 0.4% 0.4% 1141 to 1170 Days 237 42391.45 95 18717.70 40.1% 44.2% 0.4% 0.4% 0.4% 0.4% 1171. to 1260 Lays 265 4449134 109 20290.75 41.1% 45_6n 0.4% 0.5% 0.4% 0.4% 1201 to 1230 Days 205 37126.52 83 16524-29 40.5% 44.5% 0.3% 0.4% 0.3% 0.3% 1231 to 1260 Days 221 40723.82 86 17004.29 38.9% 41.81. 0.1% 0.4% 0.31, 0.3% 1261 to 1290 Days 218 42121.22 89 19642.94 40.8% 47.1% 0.3% 0.4% 0.3% 0.4% 1291 to 1320 Sys 244 43634.49 96 206A6.20 39.5c 47.Su 0_4% 0..4i 0.4% 0.4E 1321 to 1350 Days 226 39819.30 77 14485.05 34.1% 36.4% 0.4% 0.4% 0.3% 0.3% 1351 to 1380 Days 196 35720-50 66 14797.10 33.7% 41.4% 0.3% 0.4% 0.2% 0.3% 1381 to 1410 Days 221 39722.02 66 17275.61 38.9% 43.5% 0.3% 0.4% 0.3% 0.3% 1411, LJ 1440 Ly}3 212 36069.05 60 1191J.05 2G.33 33.CHs 0.3E 0.4% 0.2-t 0-2a Oyer 1440 Days 21153 2968522-89 2988 500397.29 14.1% 16.9% 33.4% 30.3% 11.3% 10.0% 437 70797.25 64 9412.85 A.A 13.3% 0.7% 0.7% 0.2% 0.2% Age Unknown TJCal 63246 J190463.25 26540 5012J60.77 42.0% 51.2% Payment Code 1 176.40 0.0% 0.0% 12 155 -24567.27 0.5% -0.5% 13 16.9% 12.3% 16 5542 617697.84 1 149.40 0.0% 0.0% 22 80 -i5932.56 23 26930 44346"]8.96 823% 88.5% 25 2 70.00 0.0% 0.0% 27 1 108.40 0.0% 0.0% 29 Total 32712 5012380-77 Behavior Score No C."e 39437 6152994-08 3L73 509096.49 8.0% 8.3% 62.4% 62.8% 12.0% 10.21 0 to 99 6995 1109260.30 6716 1326666.30 96.0% 119.6% 11.1% 11.3% 25.3 265% • 100 to 199 200 to 299 • 300 cc 399 • 400 to 499 500 to 599 600 to 699 7G0 to 79. • 800 to 899 • wer 900 • Total • • • • • • • • • • • • • • • • • • • • • • • CLIENT DATA INTEGRITY ANALYSIS J311 10, 2006 000001-7 - LOCK COUNTY CLERK OF COURT % of Total % of. Total --Turnover.- ---Collected- -Liquidity- -Turnover- --Oollect - f1UN., !iRo.c Ii1L1L`Pr MYllilt 4 i 16039 2402H23.03 15818 3012793.40 99.09 125.46 25.4% 24.5% 59.88 60.18 730 118079.84 726 152021.68 99.7% 128.7% 2.2% 1.2% 2.7% 3.0% q5 7286.00 45 972.90 i00.06 13<1.4a 0_18 0.13 0.2n 0.2% 0 0.00 0 0.00 M% 0.0% 0.04 0.0% 0.0% 0.0% 0 0.00 0 0.00 0.0% 0.0e 0.0% 0.0% 0.0% 0.0% 0 0.00 0 0.00 O.M 0.0% 0.0% 0.0% 0.0% o.G% 0 0.00 0 0.00 O.Oe 0_0i 0.03 0.02 0.0% 0-0; 0 0.00 0 0.00 0.06 0.0% 0.06 0.0% 0.0% 0.05 0 0.00 0 0.00 0.0% 0.0% 0.0% 0.0a 0.0% 0.0% 63246 9790463.25 26540 5012380.77 42.0% 51.2% FACT SHEET CPS #: X75766 Client #: 000032-7 Name: DOE, JANE MIAMI-DARE COUNTY TRAFFIC Address: 12345 SW 101 ST 112 Acct #: 0167DQS-086 City/State: MIAMI, FL 33157 Regarding: NO REGISTRATION CERT Home Phone: (786) 555-5555 Amt Refered: 89.50 Work Phone: (786) 555-5555 Current Bal: 0.00 - Soc Sec No: - - Fee Schedule: 10 Employer: Costs: 0.00 Ck Chg/Fee: 0.00 Other 0.00 Status: 90 RETURNED Interest Rate: 0.000% Coll Unit: 690 LYNN HARLEN Interest Amt: 0.00 Date Last: 08/30/05 Date Received: 11/29/05 Activity Code: PF PAID IN FULL ACS Number DOB 05/12/68 DL # F4XXXXXXXXXXX DL STATE FL GENDER F PLATE # A PLATE STATE EXP DATE OFF LOC 123456 MAKE/MOD/YR --------------------------------------- WUQC PIF ON FILE - 1 6 ---- PAYMENTS ---- TRANSACTIONS -------------- --Date-- Amount Code Rate --DATE-- TIME AC/RC ----COMMENT---- ID O1/09/06 35.80 OS 19690 25.0% 11/29/05 09:44 TA/124 JLA O1/09/06 89.50 05 16690 25.0% 11/29/O5 09:44 TA/124 JLA 11/29/05 0.00 97 11/30/05 02:15 CS/10 JOB 11/30/05 02:30 TA/124 JOB 12/01/05 02:31 TA/135 JOB 12/01/05 02:43 TA/140 JOB 12/02/05 02:33 TA/135 JOB 12/02/05 02:43 TA/140 JOB 12/03/05 02:29 TA/135 JOB 12/03/05 02:39 TA/140 JOB - 12/05/05 02:19 TA/135 JOB 12/05/05 02:29 TA/140 JOB 12/05/05 08:19 SN/I4 -CB 12/06/05 02:18 TA/135 JOB 12/06/O5 02:23 TA/140 JOB 12/07/OS 02:31 TA/135 JOB. X75766 FLOWERS, SOMW-lTANG Page 2 ----------- PAYMENTS ---------------- --Date-- Amount Code Rate ------------- TRANSACTIONS - --DATE-- TIME AC/RC ----COMMENT---- ID 12/07/05 02:41 TA/140 JOB 12/08/05 02:31 TA/135 JOB 12/08/05 02:41 TA/140 JOB 12/09/05 02:31 TA/135 JOB 12/09/05 02:42 TA/140 JOB 12/10/05 02:35 TA/135 JOB 12/10/05 02:45 TA/140 JOB 12/12/05 02:06 TA/135 JOB 12/12/05 02:14 TA/140 JOB 12/13/05 02:39 TA/135 JOB 12/13/05 02:45 TA/140 JOB 12/14/05 02:34 TA/135 JOB 12/14/05 02:45 TA/140 JOB 12/15/05 02:31 TA/135 JOB 12/15/05 02:41 TA/140 JOB 12/16/05 02:22 TA/135 JOB 12/16/05 02:30 TA/140 JOB 12/17/05 02:21 TA/135 JOB 12/17/05 02:29 TA/140 JOB 12/19/05 02:14 TA/135 JOB 12/19/05 02:22 TA/140 JOB 12/20/05 02:31_. TA/135.. JOB 12/20/05 02:41 TA/140 JOB 12/21/05 02:31 TA/135 JOB 12/21/05 02:41 TA/140 JOB 12/22/05 02:31 TA/135 JOB 12/22/OS 02:41 TA/140 JOB 12/23/05 02:34 TA/135 JOB 12/23/05 02:45 TA/140 JOB 12/23/05 10:41 DC/PS 437.50 EACH 1M L2R 12/23/05 10:41 CS/20 L2R DEF WLL MKE QC PMT WCM WCB MTCN 12/23/05 10:43 TA/ 641 L2R 12/27/05 08:54 TR/LM REC L2R 12/28/05 08:25 TR/LM REC L2R 12/30/OS 07:51 SN/IS -CB 01/03/06 16:26 DC/CC LEH DEF CONF WILL SEND WUQC TONIGHT ADVSD CN W MTCN O1/03/06 16:55 CS/ 2 437.50 EACH 1M L2R 01/03/06 17:14 TA/ 69S 10 DAY RULE SIC O1/04/06 10:39 CS/l5 LEH O1/04/06 10:40 CC/PP 437.50 ON 01-07 LEH O1/04/06 10:40 CS/11 LEH RESET PER PRIOR NOTES O1/04/06 10:41 RM/CC LEH CB FOR WUQC PIF, 437.50, 1.5 O1/04/06 11:04 TR/LM VMAIL LEH O1/05/06 10:51 TR/NA LEH 01/05/06 16:11 TR/LM VMAIL LEH O1/05/06 16:13 CC/CC LEH UNABLE TO VERF WUQC PYMT O1/06/06 16:00 DC/CO L2R DEF CI SAID SHE WLL MKE THE PMT BY X75766 FLOWERS, SOMWHANG Paae 3 -----PAYMENTS---------------- --Date-- Amount Code Rate Date Printed: Jan 10, 2006 ------- TRANSACTIONS -------------- --DATE-- TIME AC/RC ----COMMENT---- ID QC ADV HER TO CB W MTCN O1/06/06 17:50 DC/CO P1V HELPED CUST FILL OUT WUQC FORM. ADV TO CB WITH MTCN O1/06/06 17:51 RM/CC C NTS P1V O1/06/06 17:56 TR/SC S2G DEF CI TO GET REF NUM TO WRITE ON WUQC O1/06/06 17:57 RM/CC C NOTES S2G O1/06/06 18:00 DC/CO P1V DEF CB WITH MTCN 5730719043 O1/06/06 18:01 RM/CC C NUTS P1V 01/09/06 08:26 RM/CC LEH SEE WUQC PIF, 437.50, 1 6 O1/09/06 08:27 TR/PP 437.50 ON 01-15 LEH O1/09/06 08:27 CS/11 LEH RESET PER PRIOR AGENT S NOTES O1/09/06 11:04 CS/11 LEH O1/09/06 11:04 CC/CC LEH HOLD PENDING POSTING WUQC PIF O1/09/06 11:42 CC/CC GLB ACTIVITY AC 0000327-0167DQS-086 O1/09/06 11:42 CC/CC GLB ACTIVITY AC 0000327-0174DQS-086 O1/09/06 11:42 CS/21 GLB O1/09/06 11:42 CC/CC GLB ACTIVITY AC 0000327-0175DQS-086 O1/09/06 11:42 CC/CC GLB ACTIVITY PF 0000327-0175DQS-086 RETURNED ACCOUNTS Dec 30, 2005 NUMBER NAME CLIENT BALANCE REASON X57120 ABBOTT, BRADLEY F Re: FOLLO 000418-1 336.50 TERM. CLIENT X57120 ABBOTT, BRADLEY F Re: FAIL 000418-1 463.40 TERM. CLIENT K58302 ABRAHAM, JOETTE CEC 000418-1 172.00 TERM. CLIENT K58302 ABRAHAM JOETTE CEC 000418-1 254.00 TER.,. CLIENT K58302 ABRAHAM, JOETTE CEC 000418-1 124.00 TERT-A. CLIENT K58302 ABRAHAM, JOETTE CEC 000418-1 297.70 TERM. CLIENT 569459 ABRAHA, YONAS T. Re: SPEEDS 000418-1 264.70 TERM. CLIENT Y,18529 ACKLIE, DOUGLAS N Re: SPEED 000418-1 294.70 TERM. CLIENT 571062 ACOSTA, ALEX Re: DISOBEY TR 000418-1 279.50 TERM. CLIENT 571062 ACOSTA, ALEX Re: NO INSURAN 000418-1 000418-1 494 .00 TERM. CLIENT K58258 ACOSTA, BRIDGET MO no1100 TERM. CLIENT CLIENT T .00 TERM. K58258 ACOSTA, BRIDGET MO 0004t-8-1 K58258 ACOSTA, BRIDGET MO 000418-1 124.00 TERM. CLIENT K58258 ACOSTA, BRIDGET MO 000418-1 117.00 TERM. CLIENT 569460 ACOSTA, JAVIER Re: SPEEDING 000418-1 395.20 TERM. CLIENT 570090 ACOSTA, OMERO SEQ Re: EY,PIR 000418-1 312.00 TERM. CLIENT 570091 ADAM, THOMAS JO Re: FAILURE 000418-1 208.00 TERM. CLIENT 570091 ADAM, THOMAS JO Re: NO DRIV 000418-1 208.00 TERM. CLIENT 570091 ADAM, THOMAS JO Re: CURFEW 000418-1 208.00 TERM. CLIENT 570091 ADAM, THOMAS JO Re: ATTEMPT 000418-1 208.00 TER?. CLIENT 570091 ADAM, THOMAS JO Re: MINOR I 000418-1 208.00 TERM. CLIENT 570091 ADAM, THOMAS JO Re: CURFEW 000418-1 208.00 TERM. CLIENT 570091 ADAM, THOMAS JO Re: MINOR 1 000418-1 208.00 TERM. CLIENT 570091 ADAM, THOMAS JO Re: CONTEST 000418-1 208.00 TEPM. CLIENT 570091 ADAM, THOMAS JO Re: NO DRIV 000418-1 208.00 TER`:. CLIENT 570091 ADAM, THOMAS JO Re: FAILURE 000418-1 206.00 TERM. CLIENT s70092 ADAMS, DERAL WAY Re: FICTIC 000418-1 396.50 TERM. CLIENT s70092 ADAMS, DERAL WAY Re: NO INS 000418-1 494.00 TERM. CLIENT s70092 7,DAM S, DERAL WAY Re: NO DR! 000418-1 338.00 TERM. CLIENT 570092 ADAMS, DERAL WAY Re: FAILUR 000418-1 195.00 TERM. CLIENT s70092 ADAMS, DERAL WAY Re: FAILUR 000418-1 195.00 TERM. CLIENT 570092 ADAMS, DERAL WAY Re: FICTIT 000418-1 305.50 TEPM. CLIENT X18518 ADAMS, YULES C. Re: DISOBEY 000418-1 208.00 TERM. CLIENT s70093 ADCOCK, RONALD KE Re: THEFT 000418-1 305.50 TERM. CLIENT K88751 ADENIJI, DEBORAH OM 000418-1 154.00 TERM. CLIENT 569461 AERY, JARTCN TE Re: N0 INS,, 000418-1 490.10 TERM. CLIENT 569461 AERY, JARION TE Re: EXPIRED 000418-1 312.00 TERM. CLIENT 569461 AERY, JARION TE Re: SPEEDIN 000418-1 395.20 TERM. CLIENT 569462 AGRON, JR. Re: FAILURE TO A 000418-1 226.20 TERM. CLIENT s69462 AGRON, JR. Re: SPEEDING 000418-1 60.00 PM_ CLIENT 569462 AGRON, JR. Re: FAILURE TO A 000418-1 226.20 TERM. CLIENT 569462 AGRON, JR. Re: NO INSURANCE 000418-1 395.20 TERM. CLIENT X 57304 AGUILAR, GABRIELA Re: CURFE 000418-1 190.40 TERM. CLIENT 569463 AGUILAR, MONICA Re. N0 INS,, 000418-1 nan,70 TERM- CLIENT 569463 AGUILAR, MONICA Re: NO DRIV 000418-1 338.00 TERM, CLIENT 569463 AGUILAR, MONICA Re: EXPIRED 000418-1 312.00 TERM. CLIENT 076035 AGUILAR, TRACY RODR 000418-1 147.00 TERM. CLIENT 076035 AGUILAR, TRACY RODR 000418-1 147.00 TERM. CLIENT 076035 AGUILAR, TRACY RODR 000418-1 277.00 TERM. CLIENT 076035 AGUILAR, TRACY RODR 000418-1 140.00 TERM. CLIENT 571065 AGUILERA, II ARTHUR 000418-1 432.90 TERM. CLIENT 571065 AGUT_LRRA,, II ARTHUR. 000418-1 377.00 TERM. CLIENT RETURNED ACCOUNTS NUMBER NAME - Dec 30, 2005 CLIENT BALANCE Page 2 REASON 571065 X57112 X18519 X18519 075922 X18520 X18520 W99708 K88752 570096 571066 571066 571066 S694E5 X18530 K88753 X18905 X18905 X18905 X18531 X18531 X18531 57009E S70098 570098 57nnp0 075948 076212 O76212 076212 569408 569408 569408 S70np0 570099 K58347 K58347 S7nlnn 571069 S71069 V77710 V77710 571070 571070 571070 571071 571071 571072 569466 S69466 X57199 569467 X18694 O76098 076098 AGUILERA, II ARTHUR 000418-1 AGUSTIN, JOHN STEV 000418-1 AHUYON, LEONEL EL Re: NO IN 000418-1 AHUYON, LEONEL EL Re: NO DR 000418-1 AL-DOMOUR, KAMAL MOHA 000418-1 ALANIS-CHAVEZ, ElTRTQUE 0O0416-1 ALANIS-CHAVEZ, ENRIQUE 000418-1 ALBA, JOHN RENE Re: SPEEDIN 00041E-1 ALBARRAN, ALMA Re: SIMPLE A 000418-1 ALBERTO,JORGE Re. THEFT UN 000418-1 ALBERT, JAKAY NIC Re: NO DR 000418-1 ALBERT, JAKAY NIC Re: SPEED 000418-1 ALBERT, JAKAY NIC Re: NO IN 000418-1 ALBERT, MARIETp Re: SPEEDIN 000418-1 ALCANT_ARA, ISIS ALEJ 000418-1 ALDACO, PATTI ELIZ 000418-1 ALDAPE, RODOLFO Re: NO DRIV 000418-1 ALDAPE, RODOLFO Re: NO INSU n00418-1 ALDAPE, RODOLFO Re: DISOBEY 000418-1 ALEMAN, ARMANDO M Re: SPEED 000418-1 ALEMAN, ARMANDO M Re: NO DR 000418-1 ALEMAN, ARMANDO M Re: NO IN 000418-1 ALEXANDER, CHLOE DAR 000418-1 ALEXANDER, CHLOE DAR 000418-1 ALEXANDER, CHLOE DAR 000418-1 ALEXANDER, CHLOE DAR 00n410-1 ALEXANDER, DAVID ADAM 000418-1 ALEXANDER, HERBERT H. 000418-1 ALEXANDER, HERBERT H. 000418-1 ALEXANDER, HERBERT H.On() A 8_ ALEXANDER, HERBERT H 000418-1 ALEXANDER, HERBERT H 000418-1 ALEXANDER, HERBERT H 000418-1 ALEXANDER, REX nRANTD 000418-1 ALEXANDER, REX BRAND 000418-1 ALEXANDER, WILLIE ZEA 000418-1 ALEXANDER, WILLIE ZEA 000418-1 ALFORD, CLITTON J Re: NO IN 00041E-1 ALFORD, GARY D Re: FAILURE 000418-1 ALFORD, GARY D Re: NO INSUR 000418-1 ALFORD, JAMES L. Re: FAIL T 000418-1 ALFORD, JAMES L_ Re: FAIL T 000418-1 ALFRO, JAIME Re: NO INSURAN 000418-1 ALFRO, JAIME Re: NO DRIVER' 000418-1 ALFRO, JAIME Re: EXPIRED RE 000418-1 AL!, ROSA ALIYA Re: THEFT U 000418-1 ALI, ROSA ALIYA Re: THEFT U 000418-1 ALLABEN, HEATHER L ALLBRITTON, PHILLIP A ALLBRITTON PHILLIP A ALLEN, CAROL ALE Re: ALLEN, DWAYNE ME Re: ALLEN, DAVID MIC Re: ALLEN, ERIC DWAYN Re ALLEN, ERIC DWAYN Re 000418-1 000418-1 nnnn18-1 MUFFLE 000418-1 DISOBE 000418-1 DISOBE 000418-1 FAILU 000418-1 SPEED 000418-1 RETURNED ACCOUNTS - Dec 30, 2005 559.00 TERM. 335.00 TERM. 396.50 TERM. 0.00 TERM. 190.00 TERM. 507.00 TERM. 380.90 289.90 209.00 435.50 338.00 409.50 494.00 219.70 260.00 162.00 240.50 396.50 279.50 258.70 338.00 396.50 388.00 445.20 395.20 338.00 232.00 212.00 212.00 212.n0 325.00 325.00 325.00 494.0n- 312.00 117.00 49.00 494.00 195.00 559.00 208.00 208.00 494.00 339.00 312.00 305.5n 305.50 369.00 312.00 490.10 360.00 137.80 514.00 147.0 177.0 TERM. TERM. TERM. TERM. TERM. TERM. TERM. TERN' - TERM. TERM. TERM. TERM. TERM, TERM. TERM. TERM. TERM. TERM. TERM. TERM. TERM. TERM. TERM m EP"S TERM TERM TERM TERM TERM TERM TERM TERM TERM TERM TERM TERM TERN TERM TERM TER TER TERM TERM mEn IER TE TE 0 TER 0 TERM Page 3 n4. CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT r LTENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT CLIENT . CLIENT . CLIENT CLIENT M. CLIENT . CLIENT . CLIENT M CLIENT CLIENT RM. CLIENT RM. CLIENT M. CLIENT CLIENT RETURNED ACCOUNTS - Dec 30, 2005 Page 135 NUMBER NAME CLIENT BALANCE REASON 571665 ZEDILLO, LUIS MANR 000418-1 494.00 TERM. TERM. CLIENT CLIENT 571665 ZEDILLO, LUIS MANR 000418-1 000418-1 373.10 494.00 TER, CLIENT V20887 ZEWDU, HANA BELA Re: NO INS 000418-1 195.00 TERM. CLIENT V20888 ZIMMERMAN, JOHN E. 000418-1 393.90 TERM. CLIENT V20888 ZIMMERMAN, JOHN E. 000418-1 351.00 TERM. CLIENT v20888 ZIIMM._PMAN, JOHN E. 000418-1 305.50 TERM. CLIENT V20888 570088 ZIMMERMAN, JOHN E. ZOLFAGHARI, RAHIM Re: FICTI 000418-1 301.60 TERM. CLIENT 570088 ZOLFAGHARI, RAHIM Re: NO IN 000418-1 360.10 TERM. CLIENT 570088 ZOLFAGHARI, RAHIM Re: EXPIP. 000418-1 182.00 234.00 TERM.. TERM. CLIENT CLIENT 571060 ZCU-KRI, X"'r �LQ_A T SAS 000418-1 000418-1 234.00 TERM. CLIENT 571060 571061 ZOUIKRI, XENIA SAS ZUNIGA, GRICELDA Re: SPEEDS 000418-1 380.90 TERM. CLIENT 571061 ZUNIGA, GP.ICELDA Re: NO DR! 000418-1 1-01.60 TERM. CLIENT 570089 ZUNIGA, REGINA IR Re: NO DR 000418-1 208_00- TERM. CLIENT 2357285.56 7382 Accounts MUNICIPAL SERVICES BUREAU 6505 AIRPORT BLVD. SUITE 100 AUSTIN, TX 78752 ACCOUNT 1NT ACHE, REPORT SMALLTOWN MUNICIPAL COURT BOX 1222 SMALLTOWN, MT 55555 Attn. XXXXX XXXXXXXX YOUR ACUCUR l N 'TUER CR-2005-0000530 OR-2005-0000613 TK-2n03-mn-14F2 TK-2064-0006029 2003TR0005459-1 2003TR0005459-2 2n04( loni244-1 2003TR0008297-1 CR-2005-0000502 2004TR0005260-2 2nn4TR001(iL8-1 2004TF.0002021-1 2002TR0001515-1 TK-2005-0003994 lP-20D5-Mnl 653 2002TR0011715-1 2004TR0003127-1 2004M0005781-1 2003TRnOr?6' s-' 2004TR0006689-1 2001CR1001243-1 200100002041-1 7nn17Pnn%6?7-1 2001TR0010621-1 2001TR0010621-2 TK-2005-0002757 2n04TRn0n.74i-1 2002TR0000527-1 2002TR0008612-1 2004CR1000967-1 2nn2TRn(A19W 77-1 2002TR.0009422-2 2005CR1000056-1 2n0.3TRpR35402- 1 2003TR0005402-2 2003TR0005402-3 MASTER N"a ER NAME Jan 10, 2006 Cll ien+u 001001 7-a --------- ACMM A(£.--------- 2S1IA1`K.E < 30 < 60 < 90 < 120 1204 X69270 W4ES, NPRI: 399.90 X69270 AANES, MARK 528.90 X[ 1770 RPT.FS; W6 w 45.15 X69270 rA 4dE5, I"IA.RK 915. 90 V95261 AHAD, MARK A-GJS 348.39 V95261 ARAD, MARK AUGJS 348.39 W12R6 AnE'fTA, 1'Oi ANDia :.N 305_ER T06057 ARLE5, JESNIITR t5 O.Do X69271 A©RNPMSCN, JPMIE 270.90 U06376 ACKERK N, (a ES IA -290.00 V97^Ii g r'TRId".TL KAiT.T AIRZ 3r7,14 S24367 ACRES, .4'RAH L'bN 85.00 R33632 ADAS , ELFHk 180.65 X69212 ADPhlS, JORDAN 735.30 G17014 S11FLK, .IENNlFF,R 554.70 W09479 ADA LS, i 1 CI-PEL EU 100.00 T06014 ADKINS, STEPMUE 0.00 T06074 ADKINS, STEPHANIE 285.00 Tn6io.A Aru,N, IIKOTw HE n, rr' T77641 ;,OSii R, 94.t.,. R1 ii 285.00 U06147 A.OJIIAR, FRYSTLE 238.11 U06147 AGA LV , KRYSTLE 574.19 ❑n6147 -7 i.I7F; KRY"TTF. n.no U06147 'AGEiAR, KlR S LE 9.68 U06147 AGIIIAR, KRYSTLE 187.10 X69273 AWINA, DAVID 309.60 I1n6341 i.iRCF[, FIT.,' :Tr) lllF, it V35413 iu.H;N, i�an EL D i00.00 V35413 ALI3WJ, hUC AKL D 100.00 V972B1 ALDFN, EUVAJID MAX B9.03 R33696 ALDEN, LE94 322.56 V97328 AIDFN, SHMJ4 JOS 335.48 T06052 1L-T RICH, DAL n.r'.; TC6052 Ai.D^niCH, JEFv74i O..i, 1.00 T06052 ALDRICH, JEREMY DAL 0.00 554 9n 399.90 528.90 45.15 915.90 349.39 348.39 i(19.6R 0.00 270.90 -290.00 ;F7. 74 6.5.fi0 180.65 735.30 100.00 0.00 285.00 n,o0 28.5.00 236.71 574.19 0.00 9.68 187.10 309.60 188, 71 iro.00 100.00 89.03 120.65 322.56 335.48 0.00 0.00 0,00 ACCOUNT AGE REPORT - SMALLTOWN MUNICIPAL COURT Page 92 • ------- ---- -mXMT_ ACT. _ --_ _-_ --_ ---- BALANCE < 30 < 60 < 90 < 120 120+ Accu, P NUIPER M1I1BER WE 400.00 2003Cft1001215-1 T77827 WRIGTT, RO'Y EWIARD 400.00 425,R1 20n-u'R10n1216-2 T77R27 WRIr�{C, R9'( EEMAAD 425.R1 225.61 zooaTRcdolno-z '✓57223 FrmTT, arn!-7f+av c 225.81 100.00 2001xaoo08e31-1 s240e5 wYcicoel, ANIxA D 100.00 e3.e7 2003TR0008963-1 R34009 YAMS, SRIAN 83.87 219.35 2nn3TRnnn1456-2 R33871 YAR*_�71'T, lnparIp 219.+5 1G0.00 2004TR0001983-1 S24363 Y: RLGT"T, °?RL('a LOR 100.00 77.42 2004CRIO01413-1 - VM9493 YPRUJTT, T'CNI 77.42 264.45 TK-2004-0008483 X69448 'YATES, JOEiSE 264.45 470.97 20DICRIMI526-1 E31547 '[A7ZIE, RAEIENT. 47n.97 2004 TF0002344-T U06320 '."cA(=e.R, f�RCrELLE R 114.19 561.9 561.29 2003TR0006209-2 S24237 YEPLER, TODD LARRY 561.29 148.39 2003TR0003922-2 824222 lEIQi, JASCYJ D 148.39 7n3.23 2nn2TRnr15744-1 S211154 'YELL< lq E, r171 I5 TXHL 703.23 34.39 2002TR0005734-_> 2 ' 4 5-415. 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