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HomeMy WebLinkAbout1999-094FILE REFERENCE FORM 99-094 X Additional File Exists Additional File Contains Records Not Public, According to the Public Records Act Other FILES Date Initials Amended by Ordinance No. 2005-156 06/07/05 JR ORDINANCE NO q- AN ORDINANCE AMENDING ORDINANCE NOS 88-189 AND 95-191 AND CHAPTER 8 OF THE CODE OF ORDINANCES, WHICH RESPECTIVELY GRANTED A FRANCHISE TO SAMMONS COMMUNICATIONS, INC AND AUTHORIZED THE TRANSFER OF THAT FRANCHISE TO MARCUS CABLE ASSOCIATES, L P, GRANTING CONSENT TO THE ASSIGNMENT AND TRANSFER OF CONTROL OF A CABLE TELEVISION SYS- TEM ANT) FRANCHISE FROM MARCUS CABLE ASSOCIATES, L L C TO PAUL G AL- LEN, AND APPROVING AN ACCEPTANCE AGREEMENT AND AN AGREEMENT IN ACCORDANCE WITH THE TERMS AND CONDITIONS OF THIS ORDINANCE, PRO- VIDING FOR A SAVINGS CLAUSE, PROVIDING FOR PUBLICATION, PROVIDING FOR THE EFFECT OF THIS ORDINANCE UPON OTHER ORDINANCES AND RESOLUTIONS, AND PROVIDING AN EFFECTIVE DATE WHEREAS, the City of Denton granted a cable television franchise to Sammons Com- munications, Inc ("Sammons") pursuant to Ordinance No 88-189 passed by the City Council on November 5, 1988 and duly accepted by Sammons which incorporates the provisions of Chapter 8 "Cable Television" of the Code of Ordinances of the City of Denton, and WHEREAS, the City's Ordinance No 95-191 consented to the transfer and assignment of the Franchise and the cable television system in the City from Sammons to Marcus Cable As- sociates, L P subject to the terms and conditions set forth in the Ordinance and in an Acceptance Agreement dated September 12, 1995 (Ordinance Nos 88-189 and 95-191 and the Acceptance Agreement of September 12, 1995 are hereinafter referred to collectively as the "Franchise"), and WHEREAS, performance of the obligations of the Franchise by Marcus Cable Associ- ates, L P was unconditionally guaranteed by Marcus Cable Operating Company, L P , Marcus Cable Company, L P and Marcus Cable Properties, L P , and WHEREAS, Marcus Cable Associates, L P has converted to a Delaware limited liability company named Marcus Cable Associates, L L C , which is the current grantee under the Fran- chise, and WHEREAS, the other Marcus entities that are guarantors of the performance of the Fran- cluse have also converted to Delaware limited liability companies respectively named Marcus Cable Operating Company, L L C ("MCOC"), Marcus Cable Company, L L C ("MCC") and Marcus Cable Properties, L L C ("MCPLLC"), and WHEREAS, Marcus Cable Associates, L L C is a wholly owned subsidiary of MCOC which is in turn a wholly owned subsidiary of MCC, and WHEREAS, Charter Communications Holdings, L L C , a Delaware limited liability company ("CC Holdings") is or will be the sole owner of MCC, and WHEREAS, CC Holdings is or will be wholly owned by the following entities MCPLLC, Vulcan Cable, Inc, a Washington corporation ("Vulcan"), Vulcan Cable II, Inc, a Washington corporation ("Vulcan II"), and Charter Communications, Inc ("Charter"), and WHEREAS, MCPLLC is owned 74 36% by Marcus Cable Properties, Inc, a Delaware corporation ("MCP Inc ") and 25 64% by Vulcan, and WHEREAS, Paul G Allen is the sole owner of MCP Inc , Vulcan and Vulcan II and owns 93 25% of Charter, and Allen thereby controls Marcus Cable Associates, L L C , the grantee under the Franchise, and WHEREAS, Vulcan is the Manager of MCC pursuant to First Amendment to Operating Agreement dated as of August 25, 1998, and WHEREAS, Charter is managing Marcus Cable Associates, L L C pursuant to a Man- agement Consulting Agreement dated as of October 6, 1998, and WHEREAS, the ownership and control structure as it will exist after the transfer of con- trol is shown in Exhibit A, and WHEREAS, the transfer of control of Marcus Cable Associates, L L C to Allen, the re- structuring of the Marcus and Charter cable businesses, and the management of Marcus Cable Associates, L L C by Charter are hereinafter referred to collectively as the "Transaction", and WHEREAS, MCPLLC and Vulcan submitted an Application for Franchise Authority Consent on FCC Form 394 providing certain information with respect to the parties and the pro- posed transfer in accordance with Section 8-62 of the Code of Ordinances of the City of Denton, and the City has joined with a number of other cities in the Dallas/Fort Worth region served by Marcus Cable Associates, L L C to hire the law firm of Vamum, Riddenng, Schmidt & Howlett L L P to iexamine and evaluate the transfer and to represent the cities in negotiations with Paul G Allen and Marcus Cable Associates, L L C regarding the transfer, and WHEREAS, MCPLLC, Charter and Vulcan submitted additional information and docu- ments relating to the Transaction and its effect on the provision of cable television service within the City in response to requests of the City, and WHEREAS, the City is relying upon the foregoing information and documents in acting upon the Application for Franchising Authority Consent, and WHEREAS, the City Council, relying on the recommendation of Varnum, Riddenng, Schmidt & Howlett, L L P and the City staff, in accordance with Section 8-62 of the Code of Ordinances and applicable federal laws and regulations, has examined Paul G Allen's financial capabilities, legal qualifications, general character qualifications, and technical ability to meet community needs for cable television service and to comply with the provision of the Franchise, the current Pole Lease and Cable Duct Use Agreements, the conchtions imposed by tlms ordinance, and with all applicable local, state, and federal laws and regulations, and Page 2 WHEREAS, the City intends to consent to the Transaction, subject to acceptance by Marcus Cable Associates, L L C , MCP Inc, CC Holdings, Charter, Vulcan and Vulcan II of the terms and conditions set forth herein, having determined that such consent is in the best interest of and consistent with the public necessity and convenience of the City, NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF DENTON HEREBY ORDAINS SECTION I. That the City Council hereby consents to the Transaction, including the transfer of control of the Franchise and the cable television system from Marcus Cable Associ- ates, L L C to Paul G Allen, subject to execution by Marcus Cable Associates, L L C, MCP Inc, CC Holdings, Charter, Vulcan and Vulcan II of an Acceptance Agreement in the form at- tached hereto and incorporated herein as Exhibit 1, and subject to execution by Paul G Allen of an Agreement in the form attached hereto and incorporated herein as Exhibit 2 SECTION II. That the City Council hereby consents to and approves Marcus Cable As- sociates, L L C 's continued operation under the terms and conditions of those certain Pole Lease and Cable Duct Use Agreements, attached hereto and incorporated herein as Exhibits 3 and 4 for the remaining terms of these agreements SECTION III That to the extent that this ordinance or the attached Acceptance Agree- ment and Agreement modify any of the terms and conditions of Ordinance No 88-189 and Ordi- nance No 95-191 and Chapter 8 of the Code of Ordinances of the City of Denton, said ordi- nances and Chapter 8 of the Code of Ordinances are hereby amended Save and except as hereby amended, the remaining sections, sentences, paragraphs, and provisions of Ordinance Nos 88- 189 and 95-191 and Chapter 8 of the Code of Ordinances shall remain unchanged and in full force and effect SECTION IV. That in accordance with Section 13 02 of the City Charter, this ordinance shall become effective twenty-one days after final approval, if, after that date, Vulcan and Char- ter shall have their written acceptance of this ordinance by signing as provided below, and pro- vided that, after final approval and before expiration of twenty-one days, the full text of this or- dinance shall be published once each week for two consecutive weeks in the official newspaper of the City, the entire expense of which shall be borne by Vulcan, Vulcan II, and Charter The City Secretary is hereby directed to publish the full text of this ordinance in such official news- paper of the City once each week for two consecutive weeks immediately following the passage of this ordinance on second reading SECTION V. That Vulcan Cable, Inc, Vulcan Cable II, Inc, Charter Communications, Inc, and Charter Communications Holdings, L L C for themselves, their successors and assigns shall accept this ordinance including the attached exhibits and agree to be bound by all of its terms and conditions by executing the paragraph entitled "Acceptance" on page 4 of this ordi- nance SECTION VI. That this ordinance shall be in full force and effect from and after its pas- sage, publication and written acceptance as above specified, provided however, that this ordi- nance shall expire and be of no further force and effect on October 31, 1999 if the entire Trans- action has not been consummated by that date Page 3 PASSED AND APPROVED this the day of A 1999 ATTESTI JENNIFER WALTERS, CITY SECRETARY BY APP VED AS TO LEGAL FORM HERBERT L PROUTY, CITY ATTORNEY IO-rd ACCEPTANCE By the signature hereunder, Vulcan Cable, Inc, Vulcan Cable II, Inc, Charter Communications, Inc, and Charter Communications Holdings, L L C , the transferee and grantee, hereby represent that the officers signing below are fully authorized to bind the under- signed corporations, and their signatures hereon constitute an acceptance and the undersigned business entities' agreement to fully comply and abide by the terms and conditions of this Ordi- nance, Ordnance Nos 88-189 and 95-191 as amended hereby, the attached Acceptance Agree- ment and Pole Lease Agreement, the provisions of Chapter 8 of the Code of Ordinances of the City of Denton, Article XIII "Franchises" of the City Charter, and all other applicable laws and regulations VULCAN CABLE, INC BY 4udi c llum Foushee Title Assistant 4acrP ary Date of Execution March 23, 1999 Page 4 VULCAN CABLE II, INC BY Trud1 iCCollum Foushee Title A.c .ci.ctnnt Rarrptary Date of Execution March 23, 1999 CHARTER COMMUNICATIO)NS, INC Tru�i cCollum Foushee Title n V e Pr ounse Law & Regulatory Affairs DateofExecution March 23, 1999 CHARTER COMMUNICATIONS HOLDINGS, INC BY fi� Title M Celeste Vossmeyer Relations Date of Execution March —FAQ \\CH LGL\V0L1l BARED\DBPTLGL\0w Dmumen%N0rdlnmcw\99\mmcm trmd. doc Page 5 EXHIBIT 1 DENTON ACCEPTANCE OF TERMS AND CONDITIONS TO TRANSFER OF CONTROL OF A CABLE TELEVISION SYSTEM AND FRANCHISE ("ACCEPTANCE AGREEMENT") This Acceptance Agreement dated as of .45 1999 relates to a cable television franchise granted by the City of Denton ("City") n Ordinance No 88-189, as amended by Ordinance No 95-191 and an Acceptance Agreement dated September 12, 1995 The foregoing Ordinances and the 1995 Acceptance Agreement are hereinafter referred to collectively as the "Franchise " Marcus Cable Associates, L L C , formerly Marcus Cable Associates, L P , is the current grantee under the Franchise and is referred to herein as "Company" Company is a wholly owned subsidiary of Marcus Cable Operating Company, L L C Marcus Cable Operating Company, L L C is a wholly owned subsidiary of Marcus Cable Company, L L C Marcus Cable Company, L L C is in turn wholly owned, directly or indirectly, by Marcus Cable Properties, Inc ("MCP") and Vulcan Cable, Inc, a Washington corporation ("Vulcan") MCP and Vulcan are wholly owned by Paul G Allen ("Allen") The following matters are the subject of this Acceptance Agreement • Vulcan will become the Manager of Marcus Cable Company, L L C pursuant to First Amendment to Operating Agreement dated August 25, 1998 • Allen has acquired 93 25% ownership of Charter Communications, Inc, ("Charter"), a Delaware corporation that indirectly owns all of the Charter cable television operating entities Charter has been conducting the day-to-day operations of Company pursuant to a Management Consulting Agreement dated as of October 6, 1998 • Charter Communications Holdings, L L C ("CC Holdings"), a Delaware limited liability company, owns or will own 100% of Marcus Cable Company, which will continue to own 100% of Marcus Cable Operating Company, L L C, which in turn owns 100% of Company and 100% of all other Marcus cable television operating entities CC Holdings will also have indirect 100% ownership of all Charter cable television operating entities • CC Holdings will be 100% owned directly or indirectly by MCP, Vulcan, Charter and Vulcan Cable II, Inc ("Vulcan 11"), a Washington corporation Allen owns 100% of Vulcan II in addition to his ownership of 100% of MCP and Vulcan and 93 25% of Charter Vulcan, Vulcan II, Charter, CC Holdings, MCP and Marcus Cable Associates, L L C make this agreement for the purpose of accepting an Ordinance of the City consenting to the transfer of control of the franchise to Allen and the restructuring set forth above, including management of Company by Charter The structure of ownership and control as it will exist after the transfer of control and the restructuring is set forth in Exhibit A attached hereto The transfer of control of Company to Allen and the foregoing restructuring, including Charter's management of Company, are referred to collectively herein as the Transaction Covenants Bmdme The promises, covenants, and conditions contained herein inure to the benefit of the City and are binding on MCP, Charter, Vulcan, Vulcan II, CC Holdings and Company 2 Acknowledgment CC Holdings, MCP, Charter and Vulcan acknowledge that the transfer of control and restructuring are expressly subordinate to and will not affect the binding nature of the Franchise and the obligations provided therein, and that the consent of the City to the Transaction does not constitute a waiver or release of any rights of the City 3 Reliance Company, CC Holdings, MCP, Charter and Vulcan acknowledge that the City has consented to the Transaction in reliance upon the representations, documents and information provided by Company, Charter and Vulcan, all of which are incorporated herein by reference 4 Customer Service Company will comply with the customer service and consumer protection provisions set forth in Exhibit B Prior Defaults Company, MCP, Charter, Vulcan and CC Holdings agree that they will not contend directly or indirectly that any defaults or failures to comply with the franchise or other matters set forth in 47 USC § 546(c)(1)(A) (Communications Act of 1934, Section 626(c)(1)(A) (collectively "Defaults") occurring prior to the Transaction are waived, including but not limited to the following 5 1 The ability of the City to obtain redress for prior Defaults, such as recovery of any underpayment of franchise fees or obtain refunds for periods prior to the Transaction 52 The ability of the City to enforce in the future any Franchise terms which may not have been enforced in the past 53 The ability of the City to consider Defaults occurring prior to the Transaction in connection with any renewal or nonrenewal of the Franchise 54 This Section 5 is without prejudice to Company, MCP, Vulcan or CC Holdings contending that the default or failure to comply has been cured 6 Validity of Franchise, Charter, MCP, CC Holdings and Vulcan accept and agree to be bound by the terms and conditions of the City Charter, the Franchise and all ordinances applicable to Company's operations after the transfer Charter, MCP, CC Holdings, Vulcan and Company do not contend that any provision of the Franchise is unlawful or unenforceable, nor are they aware of any ordinance or any provision in the City Charter which they contend is unlawful or unenforceable The City acknowledges that the Franchise is in full force and effect 7 Franchise for Cable Only Company, MCP, CC Holdings, Charter and Vulcan acknowledge that the Franchise is granted solely for the provision of Cable Service including services described in Section 12 8 Service and aurnment for Public Facilities 81 Following the transfer of control, Charter, MCP, CC Holdings and Vulcan will cause Company to continue to provide the same installations and service without charge to public facilities being provided at the present time, but in all events no less than is required by the Franchise, this Acceptance Agreement or any applicable city ordinance 3 9, Access to Records The records and reports of the franchise grantee which are to be submitted to the City or otherwise made available for the City (such as for inspection by the City) pursuant to the Franchise or other ordinance or charter provisions of the City shall include records maintained by Charter, Vulcan, CC Holdings and their Affiliates to the extent necessary for the City to discharge its responsibilities under the Franchise, FCC rules or state or local law, or to insure compliance with the Franchise or this Acceptance Agreement 10 Transaction Transparent to Rates CC Holdings, Charter, MCP, Company and Vulcan acknowledge that unless expressly provided elsewhere in this Acceptance Agreement (a) the transfer, the consent process, the City's action granting consent, and this Acceptance Agreement and the terms hereof (other than Section 18 2 ) do not provide any basis for increasing the amounts paid by subscribers through cost pass -through as so-called "external costs" or as new franchise requirements, (b) the consent process, action, and this Acceptance Agreement do not provide any basis for increasing the amounts paid by subscribers in any other manner, and (c) Company will not separately itemize costs or franchise requirements ansmg from this Acceptance Agreement on subscriber bills 11 Review of Purchase Price Section 8-62(1) of the Cable Television Ordinance contains provisions relating to review by the City of the price paid for the cable system and the impact of that price on future rates In light of the present limitations and uncertain future of rate regulation, the parties have agreed not to address the interpretation, application and enforceability of these provisions in the consent process All such matters may be raised and decided in the future MCP, Charter and Vulcan agree that the City has not waived any claims or rights it may have in that connection by failing to pursue them in the transfer approval process and the City acknowledges that MCP, Charter and Vulcan have not waived any rights in that connection 12 Cable Modem, High -Speed Data and Internet Services The Federal Telecommunications Act of 1996 modified the definition of "cable services" in the Federal Cable Act (Title VI of the Communications Act of 1934, 47 USC Section 115 and following) The change addresses cable companies' ability to provide Enhanced, Advanced Cable Services over a Cable System as a cable service (and not as a telephone service, with accompanying telephone regulation ) The Franchise predates and does not reflect this 4 legislative change Company intends to provide Enhanced, Advanced Cable Services where economically feasible 121 To remove any uncertainty on Company' authority to provide Enhanced, Advanced Cable Services the parties agree that Company has the authority to provide Enhanced, Advanced Cable Services under the Franchise and that the revenues therefrom shall be included in gross revenues for the purpose of computing and paying cable franchise fees 122 If Company provides any Enhanced, Advanced Cable Services to residential subscribers within the City, then without any initial or ongoing charge it shall provide the City cable modems and associated access to the Internet with a speed of up to 250 kbs Such modems and service shall be provided to each City library located within City and to three (3) additional locations specified by the City in City buildings 13 System Upgrade, If Company has scheduled an upgrade of Company's facilities in the City that has not yet been completed, the estimated completion date is shown on Schedule 13 Company, CC Holdings, MCP, Charter and Vulcan agree that the Transaction will not adversely affect the scope or timing of the upgrade 14 Continuity of Management Company, CC Holdings, MCP, Charter and Vulcan acknowledge that (a) at the time of submission of the Form 394 subscribers residing in the City were experiencing serious and on -going deficiencies in service, (b) the provisions of Exhibit B are in response to these problems, and (c) the City is approving the Transaction and the transfer of control in reliance on the actions taken by Allen and Charter in the interim to improve customer service and in the expectation of continuity of Charter's management to assure that the problems will not recur Allen and Charter have informed the City that they intend to keep the present Charter management team in place Until the Transaction is completed, Charter will continue to manage Company and the cable television system in the City 15 Frequency of Rate Increases Company will not file a submission to increase its rates for basic cable service, equipment, or service calls regulated by the City more than once in each calendar year 5 16 Other Matters 16 1 Conflic In the event of any conflict between the terms of this Acceptance Agreement and the Franchise or any City Ordinance, that provision which provides the greatest benefit to the City, in the opinion of the City Council, shall prevail 16 2 Waivers The parties hereto will join the City in obtaining from the FCC any waivers or other relief from time to time necessary to effectuate the provisions of this Acceptance Agreement 163 Null and Void At the City's option this Acceptance Agreement and the City's consent to the Transaction shall become null and void in either of the following circumstances Such option may be exercised prior to completion of the Transaction by the City giving written notice to Company and Vulcan at the addresses designated in the Form 394 163 1 If the transfer of control of the Franchise or any other part of the Transaction is not completed on or before October 31, 1999 1632 If the Management Consulting Agreement dated as of October 6, 1998 pursuant to which Charter is directing the management of Company is terminated or if Charter's control over Company's operations is materially reduced 164 Costs Vulcan will cause the City to be reimbursed for its reasonable expenses in connection with the consent process including publication costs and fees of consultants and attorneys Such reimbursement shall not exceed the aggregate amount of $275,000 plus publication costs for the City and the other municipalities which have acted with the City in connection with the consent process Reimbursement of costs and fees under this provision shall not be considered a payment of franchise fees, shall not be passed through to subscribers and is subject to the provisions of Section 10 16 5 Venue and Choice of Law Venue of any suit under or ansmg out of this Acceptance Agreement shall be exclusively in Denton County, Texas or in the United States District Court for the Northern District of Texas This Acceptance Agreement shall be construed in accordance with the laws of the State of Texas 166 Treatment of Liquidated Damages Company, CC Holdings, MCP and Vulcan acknowledge and agree that liquidated damages under this Acceptance Agreement (including its Exhibits) and the Franchise do not constitute franchise fees, do not reduce the amounts otherwise payable as franchise fees, and will not be passed through to subscribers 167 Y2K Compliance By September 30,1999 Company will become Y2K compliant and will establish and provide the City with a copy of a contingency plan to prevent disruption of mission critical components including customer service matters 168 Wire Maintenance Fee Company has announced its intention to discontinue the 99¢ optional wire maintenance fee program that Company first implemented in 1998 ("Current Fee") and offer in its place an optional program covering maintenance of both telephone and cable wires for a monthly fee of approximately 99¢ ("New Program") 1681 If this occurs during or before March 1999 (a) the City will not seek to obtain refunds of amounts collected under the Current Fee, (b) if the City has adopted a Rate Order with respect to the Current Fee, the Rate Order will be deemed to be withdrawn, and (c) if there is a proceeding pending before the FCC with respect to such a Rate Order Company and the City will jointly request termination of the proceeding 16 8 2 The City will not challenge the New Program during 1999 if the monthly charge remains under $1 00 169 Rate Orders Unless a final order of the FCC (affirmed on appeal if an appeal is taken) determines that franchise authority rate orders are automatically stayed by the filing of an appeal to the FCC, Company will implement each rate order adopted by the City unless and until Company obtains an order of the FCC or a court of competent jurisdiction staying the effectiveness of the rate order Company will 7 reimburse all attorneys fees and other expenses incurred by the City as a result of a violation of this Section 16 9 16 10 Franchise Fee Calculation Company will comply with the decision of the United States Court of Appeals for the Fifth Circuit in City of Dallas v FCC, 118 F3d 393 (1997) 16 10 1 Company will pay the additional franchise fees due under the Fifth Circuit decision with interest and without pass -through to subscribers for the time period from September 1997 until Company implemented the decision 16 10 2 Company will also pay the additional franchise fees due under the Fifth Circuit decision for the period of time from the FCC's decision in United Artists Cable of Baltimore, 10 FCC Rcd 7250 (1995) to September 1997 together with interest thereon Company may pass through payments under this Section 16 10 2 to subscribers (other than interest) if and to the extent Company reduced its charges to subscribers as a result of the FCC's decision 17 Institutional Network Company shall provide, construct, operate and maintain an Institutional Network (excluding coders/decoders, interface and other terminal equipment which will be supplied by Users) that will provide the City and other I -NET Users with Institutional Network Services The I - NET shall be as set forth below Unless the City agrees otherwise in writing, the I -NET, including the individual fiber optic fibers constituting all or a portion of it, shall be owned and maintained by Company but provided for the exclusive use of the City and other I -NET Users and shall be provided without any charge to the City or I -NET Users 17 1 This Section is left blank 17 2 Company shall install and terminate additional fiber optic pairs ("Incremental I -NET Fiber") in Company's future new and replacement fiber optic installations for use as an I -NET as follows E 17 2 1 City will inform Company in writing from time to time of the additional facilities it would like to have served by an I -NET Company will use such information in its plans for future fiber installations, where (for example) one routing will pass a facility City would like to have served and another (of comparable cost) would not 17 2 2 By January 31 of each year Company will provide City with its conceptual plans for new and replacement fiber optic construction for that calendar year 17 2 3 Company will also provide City from time to time during the year with written notice of conceptual plans for any additional fiber optic construction during that year (or January of the following year) Such notice shall be provided as soon as is feasible 17 2 4 Upon written request by City, Company will provide City with a conceptual cost estimate (and other information City may reasonably require) of installing Incremental I -Net Fiber along all or a portion of the routes that are a part of such conceptual plans Such estimates shall be provided as soon as possible after request by City in order that City may have time to obtain approval (such as from its legislative body) to install such Incremental I -Net Fiber 17 2 5 As to any route where City has requested a conceptual cost estimate, Company shall provide City with the final cost of installing Incremental I -Net Fiber (and such other information as City may reasonably request) as soon as Company's design of the fiber for such route is reasonably complete City will have 30 days after receipt of the final cost figure to notify Company to install Incremental I -NET Fiber 17 2 6 The cost of installing Incremental I -NET Fiber shall be computed on an incremental basis, meaning the difference in cost to Company of constructing and installing fiber on a given route (a) with, and (b) without, the Incremental I -NET Fiber E 17 2 7 Company shall be reimbursed by City for the cost of installing I -NET fibers under this Section 17 2 computed as set forth in Section 17 2 6 17 3 I -NET Maintenance Company shall provide I -NET Users with a reliable level of service, repair and maintenance that at a minimum, meets the following performance standards 17 3 1 Company shall maintain a minimum of 99 5 percent service availability to I -NET Users measured over a period of one year 17 3 2 Company shall respond to repair requests from an I -NET User for circuits identified as critical pursuant to Section 17 3 4 within 2 (two) hours of the request Company shall respond to other repair requests within four (4) hours of the request 17 3 3 Company shall provide ongoing maintenance at its discretion, as it deems necessary Company shall provide at least one week advance notice to any affected I -NET User of any maintenance requiring temporary interruption of services, except in emergency situations 17 3 4 Company and the City shall develop a mutually agreeable priority listing of critical circuits and their terminal locations When notifying Company of service complaints, an I -NET User shall identify critical circuits requiring priority repair Company shall escalate repair of critical circuits to the extent reasonable under the circumstances 17 4 Definitions 17 4 1 Institutional Network or I -NET means the fiber optic communications network described in Section 17 and Schedule 17 to be constructed and operated by Company for the provision to I -NET Users (but not Cable Service subscribers) of Institutional Network Services 17 4 2 Institutional Network Services means the provision of usable bandwidth capacity to I -NET Users through fiber optic lines for 10 applications including but not limited to two-way dedicated voice, data, video and telephony channels connecting and interconnecting facilities owned, leased or used by the City, schools, counties, road commissions or other units of state or local government Other applications include but are not limited to computerized traffic control systems for coordinated traffic control on an area -wide basis, Supervisory Control and Data Acquisition (SCADA) systems for municipally owned water, sewer, gas and electric systems (including street lighting systems), interconnection of facilities serving police, fire and other public safety systems, video arraignment facilities for local courts, interconnection of government buildings for the two or one-way interchange of video signals, and local area networks or wide -area networks connecting governmental buildings, such as for GIS (Geographical Informational Systems) purposes 17 4 3 I -NET Use means and is limited to the City and any school or unit of state or local government designated by the City to receive Institutional Network Services under this Acceptance Agreement 18 HDTV Broadcast and cable channels are likely to convert in whole or in part to an HDTV (high definition television) format within the next few years, with channels likely being delivered in both HDTV and conventional analog formats during a transition period The following provisions address the ability of the City to acquire additional PEG Channels such that one or more Users may have their signals simultaneously delivered by the Cable System in both an HDTV and conventional analog 6 MHz NTSC format for the transition period, and provide funds for Users to convert to an HDTV format 181 ftports. Company shall provide quarterly reports to City on its plans and progress for HDTV conversion, including the number of channels to be converted, date, equipment changes, formats to be used and other information reasonably necessary for the City to be able to plan an appropriate and potentially concurrent conversion of PEG Channels and facilities to HDTV format 18 2 Grant After the date when Company provides at least fifty (50) channels in one or more of several high definition television (or 11 successor) formats, as such formats may from time to time be adopted or in effect ("HDTV Format"), then upon request from City Company shall provide a Capital Facilities grant to City sufficient for Users to convert all their facilities and equipment (including but not limited to studios, vans, video, audio, lighting, control, storage and editing equipment) to the HDTV Format selected by City but with the amount of such grant not to exceed 300 per customer per month when amortized over Company's subscribers as of the end of the calendar quarter preceding the date when the grant is made, using straight line amortization without interest for the lesser of five (5) years or the remaining term of the Franchise City shall allocate the grant among Users for such purpose as City deems is in the public interest Company shall modify the cable system whereby Company receives PEG signals from each User (for redistribution on its Cable System) so as to be capable of receiving and accepting the User's signals City shall co- ordinate with Company to ensure that the HDTV Format selected by City is compatible with the format employed by Company 183 Temporga Additional PEG Channels After the date when Company provides at least fifty (50) channels in HDTV Format, City may from time to time request, and Company shall provide, one additional PEG Channel so as to allow, to the extent deemed appropriate by City, PEG Channel simulcasting in both 6 MHz analog NTSC format and in an HDTV Format Company need no longer provide the additional PEG Channel described in the preceding sentence when Company no longer provides any channel of programming on the Cable System in 6 MHz NTSC analog format 184 Allocation of PEG Channels As of the effective date of this Acceptance Agreement City may allocate and reallocate PEG Channels as follows City may at any time on six (6) months notice to Company allocate or reallocate the usage of the PEG Channels among and between different uses and Users This expressly may include City removing a User or PEG Channel, replacing a User or PEG Channel, requiring several different persons to share orjointly use a given PEG Channel or conversely allowing one or more persons currently sharing such a channel to have a channel on which they are the sole User 12 19 Leased Access and PEG Channels The need for a PEG Channel can be removed by Company providing the User designated by City of such current or prospective PEG Channel with an otherwise identical leased access channel, so long as the leased access rate for such User is One Dollar ($1 00) per year In the event the preceding sentence is exercised it shall be applied first to educational channels and then to public channels If applied to such channels the channel number on which they are carried shall not be changed and such channels shall be included in the basic tier of service and shall be listed in Company's program guide or comparable listing with an appropriate description, such as "City of Fort Worth Channel" or "Fort Worth Public Schools Channel " The need for a PEG Channel is removed only so long as the User in question to fact is provided with such leased access channel 20 Transfer City consent in advance shall be required for a transfer of control of Company, which shall include, but is not limited to, any of the following 20 1 Any change in limited partnership interests, non -managing limited liability company interests, or non voting stock representing thirty percent or more of the equity interests in the entity to question 20 2 Any option, right of conversion or similar right to acquire interests constituting control without substantial additional consideration (such as compared to consideration previously provided) 20 3 Any change in the effective control of Company including that described in 47 C F R § 76 501 and following (including the notes thereto but excluding footnote 2f) as in effect on the date of this Acceptance Agreement 20 4 A transfer by Paul G Allen of any interest in MCP, Vulcan, Vulcan II or Charter other than to an entity at least 80% owned by him that assumes the guarantees provided in Section 23 20 5 Any transfer or transfers such that the direct and indirect ownership of Allen in CC Holdings is less than 70% 20 6 Any acquisition of more than 10% ownership of CC Holdings by a person or entity (or a group of persons or entities acting together) other than Allen or entities wholly or more than 80% owned by Allen 13 21 Special Provision Company will implement the refund plan in response to FCC Order OA97-2441 upon approval of the plan by the FCC and without filing a petition for reconsideration or other delaying action 22 Definitions The following definitions shall apply for the purpose of this Acceptance Agreement and its Exhibits 22 1 Affili means any individual, partnership, association, joint stock company, limited liability company, trust, corporation, or other person or entity who owns or controls, or is owned or controlled by, or is under common ownership or control with the entity in question 222 Capital Facilities means PEG Channel and I -NET related facilities and equipment including fiber lines, studios, production facilities, vans and cameras or other property having a useful life of more than one year, as well as any expenditures which increase or add to the value of the facilities or equipment, adapt the facilities or equipment to new or different uses, or maintain, restore, extend or prolong the useful life of such facilities or equipment 22 3 Cable Service means 22 3 1 The one-way transmission to all subscribers of (i) Video Programming, or (n) other programming services, by which is meant information which Company makes available to all subscribers generally, such as digital cable radio service, and 22 3 2 Subscriber interaction, if any, including but not limited to that which is used for the selection or use of such Video Programming or other programming services, selecting from various on -screen options, use of Enhanced, Advanced Cable Services, game channels, interactive services, downloading programs or data access, or ordering merchandise, and 22 3 3 Institutional Network Services 22 4 Cable System or S ste means a facility consisting of a set of closed transmission paths and associated signal generation, reception, and 14 control equipment that is designed to provide Cable Services to multiple subscribers within the franchised area, but such term does not include (i) a facility that serves only to re -transmit the television signals of one or more television broadcast stations, (n) a facility that serves subscribers without using any public right of way, (ni) a facility of a common carrier which is subject, in whole or in part, to the provisions of Title II of the Communications Act of 1934, as amended, except that such a facility shall be considered a Cable System (other than for purposes of Section 621(c) of such Act) to the extent such facility is used in the transmission of video programming directly to subscribers, unless the extent of such use is solely to provide interactive on -demand services, (iv) an open video system that complies with Section 653 of Title VI of the Communications Act of 1934, as amended, or (v) any facilities of any electric utility used solely for operating its electric utility system 22 5 Enhanced. Advanced Cable Services means enhanced services, information services, Internet protocol (IP) telephony, high speed data service, Internet access and Internet service (such as that of an Internet service provider) 22 6 FCC means the Federal Communications Commission 22 7 I -NET User has the meaning set forth in Section 17 4 3 22 8 Institutional Network or I -NET has the meaning set forth in Section 1741 229 Institutional Network Services has the meaning set forth in Section 1742 2210 PEG Channels means the public channels, educational channels and government channels provided by Company on the cable system under the Franchise, this Acceptance Agreement, or applicable ordinance, and shall include leased access channels provided pursuant to Section 19 herein 22 11 User means a person authorized to operate or use a PEG Channel (or a leased access channel provided in lieu of a PEG Channel under Section 15 19) or the I -NET, and shall include City If several persons share the operation of a PEG Channel each person shall be a separate User 22 12 Video Progiamming means programming provided by, or generally considered comparable to programming provided by, a television broadcast station 23 Guarantee Marcus Cable Properties, Inc , Vulcan Cable, Inc , Vulcan Cable II, Inc , Charter Communications, Inc and Charter Communications Holdings, L L C hereby jointly and severally unconditionally guarantee performance of the obligations of the Franchise and of this Acceptance Agreement by Company Vulcan Fable, Inc By rude` -4c ollum Foushee Assistant Secretary Vulcan Cable II, I c By udi�M ollum Foushee Assistant Secretary C M. Celeste Vossmeyer Vice President-Governmen Relations Properties, M Celeste Vossmeyer Vice President-Governme t Relations 16 Charter Cfmmunications. Inc By F b Yj j=U _ Trydi McCollum Foushee Vice President & Senior Counsel Law & Regulatory Affairs Chart Coc mumcahon� Idmgs, L L C By I M Celeste Vossmeyer Vice President -Government Relations 17 69 1 r n p� eat 0 0 a m O B N L B �'U w U c q �a o U c a cd U a U T 69 EXHIBIT B TO ACCEPTANCE AGREEMENT CUSTOMER SERVICE AND CONSUMER PROTECTION 1. Customer Service Standards Company shall at all times comply with the more stringent of the customer service and consumer protection provisions of this Exhibit B, the Franchise and the FCC This requirement is in addition to the specific provisions of subsequent sections set forth below 1 1 Company shall continue to comply with the National Cable Television Association's On -Time Customer Service Guarantee, a copy of which is attached as Exhibit B 1 The guarantee promises on -time service calls or the customer receives $20 00, and on -time installation calls or the customer receives a free installation The $20 00 may be in the form of a credit 12 Company may provide the Customer Bill of Rights of Charter to its subscribers in the City 2 City Monitoring In addition to free outlets, free cable service or services otherwise required by the Franchise, Company shall provide one service outlet (which shall be at the Cable Administrator's office at City Hall, unless otherwise specified by City) that shall receive without charge all programming (and any other Cable Services) provided by Company, including services of a premium, pay per view or other nature Such service shall be provided in such a manner that City may monitor the programming and use of the cable system for compliance with the Franchise, this Acceptance Agreement, FCC technical standards, and applicable law The services provided pursuant to this Section 2 shall be in a secure office location and not in a location open to public viewing Scrambling/Blocking Upon completion of the planned system upgrade to 860 MHz, Company shall at all times scramble both the audio and video portions of all channels with predominately adult oriented programming 3 1 Upon request by a subscriber, Company shall entirely block such subscriber from receiving both the audio and video portion of any channel with predominantly adult oriented programming with devices 19 such as a notch filter which prevent the frequencies containing a specific channel or channels from being transmitted into the subscriber's premises 4 Pav Per View Subscribers shall be given the options of (a) not having pay per view or per program service available at all or (b) only having such service provided upon the subscriber providing a security number selected by an adult representative of the subscriber 5 Notification Company shall provide written information on at least each of the following matters (a) at the time of installation or reinstallation of service, (b) annually to all subscribers, and (c) at any time upon request of a subscriber or the City The information shall be dated with the printing, revision, or effective date 5 1 Products and services offered 52 Prices (rates) and options for Cable Services and conditions of subscription to Cable Service Prices shall include those for programming, equipment rental, program guides, installation, disconnection, processing charges for late payment and other fees charged by Company 53 Installation and service maintenance policies 54 Instructions on how to use Cable Services, including procedures and options for pay per view, premium ctiannels and connection to a VCR 55 Channel positions of programming carried on the cable system, including a listing specific to the City showing the channel names and numbers actually available to subscribers in the City 56 Billing and complaint procedures with a notice for the subscriber to initially contact Company with complaints and questions 57 Applicable privacy requirements as set forth in the Franchise or provided for by law 20 58 The availability of lockout devices and the ability to have a channel entirely blocked or trapped (Section 3 1) 59 The refunds and free service available for violations of Sections 10 and 12 and how to obtain same 5 10 The procedure for resolving signal quality problems set forth in Section 202 6 Notice of Chanties Subscribers and the City shall be notified of any changes in rates, Cable Services or channel positions as soon as possible through announcements on the cable system or in writing Company will notify City in advance of notifying subscribers and will make every effort to notify City forth -five (45) days in advance of a change Unless a longer time period is required by applicable law or regulation, notice must be given to subscribers a minimum of thirty (30) days in advance of such changes if the change is within the control of Company and as soon as possible if not within the control of Company In addition, Company shall notify subscribers and the City thirty (30) days in advance of any significant changes in the matters covered by the preceding Section 5 Notifications provided pursuant to this Section shall be dated with the printing, revision or effective date 7 Telephone Service Standards 7 1 Company shall have a local or toll -free telephone number available for use by subscribers toll -free twenty-four (24) hours per day, seven (7) days per week 72 The local or toll -free numbers shall be listed, with appropriate explanations, in the directory published by each local telephone company and in any significant directories published by others 73 Trained Company Representatives shall be available to respond to subscriber telephone inquiries twenty-four (24) hours per day, seven (7) days per week 7 3 1 As to video service matters, the term "Trained Company Representatives" shall mean employees of Company who have the authority and capability while speaking with a subscriber to, 21 among other things, answer billing questions, adjust bills, and schedule service and installation calls 7 3 2 This Section 7 3 will take effect October 1, 1999 74 Under Normal Operating Conditions, telephone answer time by a Trained Company Representative, including wait time, shall not exceed thirty (30) seconds from when the connection is made If the call needs to be transferred, the time to complete the transfer time shall not exceed thirty (30) seconds These standards shall be met no less than ninety percent (90%) of the time under Normal Operating Conditions, measured on a quarterly basis 75 Under Normal Operating Conditions, the subscriber shall receive a busy signal less than three percent (3%) of the time, measured on a quarterly basis Office/Home Delivery -Pick Un 8 1 Company shall maintain a physical office within the City, which shall include a place where subscribers may pay their bills, pickup and return converter boxes and comparable items and receive information on Company and its services 8 1 1 The office shall be open at least from 8 AM to 5 PM Monday through Friday plus an additional 8 hours in the evening and/or on the weekend Installation Standards Under Normal Operating Conditions, installations located up to one hundred fifty (150) aerial feet from the existing distribution cable system shall be performed within seven (7) business days after an order has been placed no less than ninety-five percent (95%) of the time, measured on a quarterly basis 10 Installations/Service Calls The following shall apply to subscribers (current or new) requesting installations or service 22 101 Installations and service calls shall be available at a minimum from 8 AM to 7 PM Monday through Saturday Company shall at the subscriber's option either (1) schedule the subscriber to be the first call of the day or last call of the day on a first come, first served basis, (2) schedule the appointment for a date certain on a "call to meet" basis where as the service technician finishes his/her prior task, the technician calls the subscriber and arranges to meet the subscriber shortly thereafter, or (3) establish an appointment window of no more than three (3) hours with the subscriber (or adult representative of the subscriber) or another appointment window mutually agreed upon between the subscriber and Company 102 Company shall respond to the request for service in accordance with the option selected by the subscriber 10 3 Company shall not cancel an appointment with a subscriber after 5 PM on the business day prior to the scheduled appointment 104 If Company's technician is running late for an appointment with a subscriber and will not be able to keep the appointment as scheduled, the subscriber shall promptly be contacted The appointment shall be rescheduled, as necessary, at a time which is convenient for the subscriber 105 In the event access to the subscriber's premises is not made available to Company's technician when the technician arrives during the established appointment window, the technician shall leave written notification stating the time of amval and requesting that Company be contacted again to establish a new appointment window 106 Notwithstanding the foregoing, if Company's technician or service representative telephones the subscriber during or prior to the appointment window and is advised that the technician will not be given access to the subscriber's premises during the appointment window, then the technician shall not be obliged to travel to the subscriber's premises or to leave the written notification referred to above, and the burden shall again be upon the subscriber (or adult representative of the subscriber) to contact Company to arrange for a new appointment 107 Except as otherwise provided above, Company shall be deemed to have responded to a service or installation request under the provisions of 23 this section when a technician arrives at the service location or is advised by telephone no access will be given 10 8 Company's service technician or service representative shall take adequate time on each service call to address or correct the problem in question 109 In the event that Company ceases to provide the NCTA On -Time Customer Service Guarantee (Exhibit B 1) a violation by Company of the provisions of this Section 10 shall automatically entitle the subscribes to one month of free basic service and (if currently purchased by the subscriber) one month of free cable programming service (as defined in 47 C F R § 76 901) 10 10 Under Normal Operating Conditions, Company shall meet the standards of Section 10 1 through 10 3 no less than mnety-five percent (95%) of the time, measured on a quarterly basis 11 Service Call Charges No charge shall be made to the subscriber for any service call relating to Company owned and Company maintained equipment after the initial installation of Cable Service unless the problem giving rise to the service request can be demonstrated by Company to have been 11 1 Caused by negligence of malicious destruction of cable equipment by the subscriber, or 112 A problem established as having been non -cable in origin 12 Service Interruptions 121 Under Normal Operating Conditions, Company shall meet the standards of Sections 12 2 and 12 4 no less than ninety-five percent (95%) of the time measured on a quarterly basis 12 2 Under Normal Operating Conditions, Company shall begin working on a Service Interruption promptly and in no event later than twenty-four (24) hours after the interruption becomes known to Company 12 3 "Service Interruption" means the loss of picture or sound on one or more cable channels, affecting one or more subscribers 24 124 Under Normal Operating Conditions, Company shall begin working on subscriber complaints involving impairment or degradation of signal quality (other than a Service Interruption) promptly and in no event later than the next business day after the problem becomes known to Company 12 5 Company shall be deemed to have begun work under the provisions of this section when a technician arrives at the service location 12 6 Company shall provide affected subscribers, upon request by the City or the subscriber, with one day's free service (equivalent to the service they were receiving at the time of the interruption) for each day or portion thereof of Service Interruption 13 Log of Complaints Company shall maintain a written log, or an equivalent stored in computer memory and capable of access and reproduction in printed form, of a random sampling of all cable -related customer Complaints within the City that are referred to Company's Customer Care Group Such log shall be in form and substance acceptable to the City and at minimum list the date and time of each such Complaint, identify the customer to the extent allowed by law, and describe the nature of the Complaint and when and what actions were taken by Company in response thereto The log shall be organized by City The log shall be kept at Company's office in or near the City for a period of at least two (2) years and shall be available for inspection during regular business hours by the City upon request 14 Bilk Company shall comply with the following on Cable Service billing 14 1 Bills shall be issued monthly to each subscriber with a balance due or change of service 142 Bills shall be clear, concise and understandable Bills shall be fully itemized, with itemizations including, but not limited to, basic service, cable programming service, premium service charges and equipment charges Bills shall also clearly delineate all activity during the billing period, including optional charges, rebates, credits, and late charges 14 3 Each bill shall prominently display Company's local or toll -free telephone numbers available for use by subscribers If a bill has more than one portion (for example, one portion that is kept by the customer and one portion that is sent to Company) the numbers shall prominently 25 appear on the front side of the portion of the bill retained by the customer 14 4 Company shall respond in writing to all written complaints from subscribers regarding billing matters within thirty (30) days 14 5 Company shall not disconnect a subscriber for failure to pay legitimately contested charges during a billing dispute However, during a billing dispute Company may disconnect a subscriber for failure to pay charges that are not contested 14 6 The City shall be given thirty (30) days advance notice of any change in the format of bills 15 Refunds and Credits Refund checks for Cable Service shall be issued promptly, but no later than either 15 1 The subscriber's next billing cycle following resolution of the request or thirty (30) days, whichever is earlier, or 15 2 If service is terminated, 30 days after return of equipment owned by Company or at the time of the next billing cycle, whichever is earlier 15 3 Credits for Cable Service shall be issued no later than the subscriber's next billing cycle following a determination that a credit is warranted 16 Late Payment for Cable Service 16 1 Each bill shall specify on its face in a fashion emphasizing same (such as bold face type, underlined type or a larger font) "For payments received after [date] a $ processing fee for late payment may be charged " 16 2 No processing fees for late payment, however denominated, shall be added to a subscriber's bill less than twenty-one (21) calendar days after the mailing of the bill to the subscriber 163 No processing fees for late payment, however denominated, shall be added to a subscriber's bill by reason of delay in payment other than those described in this Section 16 All such charges shall be separately stated on the subscriber's bill and include the word "late" in the description of them 26 16 4 There have been negotiations in connection with this Acceptance Agreement regarding the appropriate amount of fees that may be charged for late payment The parties have agreed to withdraw this issue from consideration without prejudice to any claims and defenses 17 Disconnection 171 Company shall not disconnect a subscriber for failure to pay until at least forty-five (45) days have elapsed after the due date for payment of the subscriber's bill and Company has provided at least ten (10) days written notice separate from the monthly bill to the subscriber prior to disconnection, specifying the effective date after which Cable Services are subject to disconnection 172 Company may disconnect a subscriber at any time if Company in good faith believes that the subscriber has tampered with or abused Company's equipment, that there is a signal leakage problem (or other non-compliance with FCC rules or other standards which poses a risk to lives or property) on the subscriber's premises, or that the subscriber is or may be engaged to the theft of Cable Services 173 Company shall promptly disconnect any subscriber who so requests disconnection No period of notice prior to requested termination of service shall be required of subscribers by Company No charge shall be imposed upon the subscriber for or related to disconnection or for any Cable Service delivered after the effective date of the disconnect request (unless there is a delay in returning Company equipment) If the subscriber fails to specify an effective date for disconnection, the effective date shall be deemed to be the day following the date the disconnect request is received by Company provided that Company equipment has been returned 17 4 The term "disconnect" shall include customers who elect to cease receiving Cable Service from Company and to receive Cable Service or other multi -channel video service from another person or entity 18 Truth In Advertising Company's bills, advertising and communications to its current or potential subscribers shall be truthful and shall not contain any false or misleading statement For the purposes of the preceding, a statement is false or misleading if it contains an untrue statement of any material fact or omits to state a material fact necessary in order to make the statements made, 27 in the light of the circumstances under which they were made, not misleading 19 Reports Company shall provide reports to the City monthly (by the 15th business day of the following month) and quarterly (by the 15th business day of the following quarter) as follows 19 1 The reports shall include the following forms currently used by Charter or otherwise in form and substance acceptable to the City, showing on a consistent basis, fairly applied, Company's compliance with customer service standards 19 1 1 System Statistics Report, Exhibit B2, which covers customer service matters 19 12 Monthly Report of Service Calls by Reason, Exhibit B3, which shall include an explanation of the categories of reported reasons 19 13 Monthly Outage Summary by Franchise, Exhibit B4 19 14 Monthly Service Call Availability Analysis and Installation Call Availability Analysis, Exhibit B5 19 1 5 Monthly Customer Call Sample Report, Exhibit B6, both by City and on an overall basis, showing the results of a random sampling of customer complaints referred to Company's Customer Care Group 19 16 Monthly Call Center Performance Report, Exhibit B7 (excluding the 2% "assumed" adjustment) 192 Such reports shall show Company's performance excluding periods that were not Normal Operating Conditions ("Abnormal Operating Conditions") and if Company contends any such conditions occurred during the period in question, it shall also describe the nature and extent of Abnormal Operating Conditions and show Company's performance both including and excluding the time periods Company contends such conditions were in effect 19 3 At the City's request Company will provide additional information and existing reports reasonably related to the measurement and evaluation FM of Company's compliance with the customer service requirements of the Franchise, the Acceptance Agreement, and this Exhibit B 194 Reports of installations/service calls (Section 10) and service interruptions (Section 12) shall report matters occurring within the City Telephone reports may be for a larger area than the City if Company can demonstrate that it is, in fact, representative of the phone service provided within the City, such as where a call center receives calls from numerous municipalities with no ability to distinguish between or give preference to calls from one area or City over another 195 The City, by itself or in combination with other municipalities, reserves the right to audit Company (or any Affiliate of Company) to verify the accuracy of the reports required under this Section 19 All records (including those of Affiliates) reasonably necessary to conduct the audit shall be made available at a convenient location in the Fort Worth area If the audit discloses performance that is three (3) percentage points worse than any of the standards of the referenced sections (such as compliance 92% of the time versus 95% of the time) Company shall pay the City's costs in connection with the audit within thirty (30) days of submission of an invoice 20 FCC Technical Standards The following shall apply to Company's implementation of and compliance with the rules and regulations relating to cable television technical standards for signal quality, currently set forth at 47 C F R § 76 601 and following, and subsequent amendments thereto 201 Company shall notify the City in advance of testing for compliance with FCC standards The City may have a representative present to observe such tests and may designate one location to be tested Company shall provide the City with a report of testing for compliance with such standards upon written request (but not more than twice a year) Such report to City shall state, in pertinent part, that the person doing the testing has reviewed the applicable rules and regulations of the FCC, the industry standards and other materials referenced therein, and that such testing was done fairly and either shows full compliance with such rules and regulations or sets forth with specificity and in detail all areas of non-compliance, their actual or likely scope and causes, and Company's professional recommendation of the best corrective measures to immediately and permanently correct the non- compliance 29 202 Company shall establish the following procedure for resolving complaints from subscribers about the quality of the television signal delivered to them All complaints shall go initially to Company All matters not resolved by Company shall at Company's or the subscriber's option be referred to the City for it to resolve All matters not resolved by the City may be referred to the FCC for it to resolve 203 The City at its expense (no more than twice per year, barring unusual circumstances) upon thirty (30) days written notice to Company may test the cable system for compliance with the FCC technical standards Company shall cooperate in such tests and provide access to the cable system Company shall reimburse the City for the full expense of any test which shows a material non-compliance with such standards 21 Liquidated Damages - Telephone Service. Installation, Service Calls Company acknowledges that non-compliance with the customer service standards identified above will harm subscribers and the City and the amounts of actual damages will be difficult or impossible to ascertain For the second calendar quarter of 1999 and thereafter, the City may therefore assess the following liquidated damages against Company for non-compliance with the customer service standards set forth in Sections 7 3, 7 4, 7 5, 9, 10 1, 10 2, 10 3, 10 10, 12 1, 12 2 and 12 4 (measured on a quarterly basis) Company acknowledges that the liquidated damages set forth below are a reasonable approximation of actual damages and that this Section 21 is intended to provide compensation and is not a penalty 21 1 Telephone Standards The damages for non-compliance with one or more of the standards in Sections 7 3, 7 4 and 7 5 during a calendar quarter are 21 1 1 First non-compliance $1 00 per subscriber 21 12 Second non-compliance within three (3) consecutive calendar quarters $2 00 per subscriber 21 1 3 Third non-compliance within six (6) consecutive calendar quarters and (subject to Section 21 4) each subsequent non- compliance $3 00 per subscriber 212 Service and Installation Standards The damages for non-compliance with one or more of the standards in Sections 9, 10 1, 10 2, 10 3, 10 10, 12 1, 12 2 and 12 4 during a calendar quarter are 30 212 1 First non-compliance $1 00 per subscriber 212 2 Second non-compliance within three (3) consecutive calendar quarters $2 00 per subscriber 212 3 Third non-compliance within six (6) consecutive calendar quarters and (subject to Section 21 4) each subsequent non- compliance $3 00 per subscriber 213 Minimums The liquidated damages for the first and each subsequent non-compliance under Section 21 1 or Section 212 shall be no less than $5,000, unless modified as provided in Section 214 214 Effect of Extended Penods of Compliance If Company complies with all of the standards identified in Sections 21 1 and 212 for eight consecutive calendar quarters, the damages for the first subsequent non- compliance with any of those standards will be the greater of 25¢ per subscriber or $3,000 214 1 Following such a non-compliance the damages provided in Sections 21 1 and 212 will again be applicable so that the next non-compliance within four (4) consecutive calendar quarters will be subject to Sections 21 12 and/or 212 2 215 An event of non-compliance will be taken into account in determining whether a later event of non-compliance is a second, third or subsequent event without regard to whether City has assessed liquidated damages or taken any other action with respect to the non- compliance 216 Company shall report the number of subscribers within the City on the last day of the quarter by the 15th business day of the following quarter 22 Liquidated Damages - Other 22 1 Liquidated damages in the amount set forth in Section 21 1 1 (but not less than the amount set forth in Section 21 3) may be assessed for failure to timely submit the quarterly reports required by Section 19 31 22 2 Liquidated damages may be assessed for violation of the provision of Section 26 4 for submission of reports within five (5) business days in the amount of $1,000 per day 23 Procedure for Assessment of Liquidated Damages The procedure for consideration and assessment of liquidated damages is as follows 23 1 Liquidated damages shall be assessed by the City Manager or his or her designee 23 2 Company may obtain a review of the assessment by the City Council by making a written request within ten (10) business days after receipt of notice in writing of the assessment and its basis 23 3 Company shall have an opportunity to be heard at a meeting of the City Council or by a person designated by the Council as a hearing officer prior to action being taken by the Council 234 The City Council may adopt additional procedures, including appointment of a City official or other person to act as a hearing officer The Council's decision may be based upon the record of proceedings conducted by the hearing officer or a proposal for decision submitted by the hearing officer 24 Pament of Liquidated Damages Liquidated damages shall be paid on or before the tenth (loth) business day following assessment or, if Company requests review by the City Council, on or before the tenth (10th) business day following issuance of the Council's decision 25 Ombudsman Company will provide a senior employee (at the Vice President or Director level) as director of government affairs and ombudsman reporting directly to a regional vice president of CC Holdings The director of government affairs will have responsibility for working with the City and other cities in the area to address problems that may anse under the Franchise and shall be Company's ombudsman for both the City and subscribers Company will give the City an opportunity to comment on the detailed job description of the director of government affairs before the position is filled 26 Cqy Liaison Company shall continue to provide problem solving liaison services for the City of the type being provided to the City of Fort Worth by Charter's Customer Care Group in the Fall of 1998 The purpose of this service is to provide the City with direct access to supervisory level personnel 32 who can obtain prompt action on customer service problems referred by the City to Company This service shall include at least the following 26 1 The personnel providing the service shall be located in Tarrant County 26 2 The personnel providing the service shall have sufficient authority and access to Company facilities and personnel in order to investigate and take appropriate remedial action without delay 263 The City shall be given a special direct phone number to use (which may also be used by other cities, but which will not be made available to the general public) which will generally during normal business hours be answered by a live person and will provide immediate access to a person having the authority specified in the preceding section 26 4 Company shall investigate (including an attempt to contact the subscriber) and respond to the City on each call, fax or written complaint or request by the end of the next business day and shall provide a written report within five (5) business days 26 5 Company shall give the City notice in writing of changes in the key contact personnel or material changes in procedures involved in providing this service 27 Definitions For the purposes of this Exhibit B, the following definitions shall apply 27 1 Cable Administrator means the person designated by City as having principle responsibility for cable matters 272 Co=Iamt means a telephone call or written communication from a customer notifying Company of a problem relating to Company's billing or billing practices, Company's equipment, picture quality, failure to receive one or more channels, a change in Company's practice or policy, Company advertising or other business practice, the conduct of a Company employee or contractor, or the failure of Company or a service representative to comply with customer service regulations 273 Normal Operating Conditions means those service conditions which are within the control of Company Those conditions which are not within the control of Company include, but are not limited to, natural disasters, 33 civil disturbances, power outages, telephone network outages, and severe or unusual weather conditions Those conditions which are within the control of Company include, but are not limited to, special promotions, pay -per -view events, rate increases, regular or seasonal demand periods, changes in the billing cycle, changes in the form of bills and other billing matters, changes in channel lineups or services that are within Company's control, and repairs, rebuilds, maintenance and upgrade of the cable system including computer software and hardware 27 3 1 Y2K Y2K problems involving systems of Company, CC Holdings, Vulcan, Charter or Affiliates of any of them are not within the control of Company for purposes of measuring compliance with customer service standards during the period January 1, 2000 through and including January 14, 2000 but are within the control of Company before and after that period of time 27 3 2 Labor Disputes Employee strikes, slowdowns and walkouts of less than 30 days duration are not within the control of Company 34 EXHIBIT 2 DENTON AGREEMENT Paul G Allen, as transferee of ultimate control of Marcus Cable Associates, L L C , makes the following agreement for the purpose of accepting an ordinance of the City of Denton ("City") consenting to the transfer of control of the cable television franc ise in the City and the restructuring described in an Acceptance Agreement dated 3.2 3 1999 Capitalized words and phrases in this Agreement have the meaning set forth in the Acceptance Agreement Covenants Binding The promises, covenants, and conditions contained herein inure to the benefit of the City and are binding on Allen 2 Acknowledgment Allen acknowledges that the transfer of control and restructuring are expressly subordinate to and will not affect the binding nature of the Franchise and the obligations provided therein, and that the consent of the City to the Transaction does not constitute a waiver or release of any rights of the City 3 Reliance Allen acknowledges that the City has consented to the Transaction in reliance upon the representations, documents and information provided by Company, Charter, Vulcan and Allen, all of which are incorporated herein by reference 4 Alleged Prior Defaults Allen agrees that he will not contend directly or indirectly that any defaults or failures to comply with the franchise or other matters set forth in 47 USC § 546(c)(1)(A) (Communications Act of 1934, Section 626(c)(1)(A) (collectively "Defaults") which may have occurred prior to the Transaction are waived, including but not limited to the following 41 The ability of the City to obtain redress for alleged prior Defaults, such as recovery of any underpayment of franchise fees or obtain refunds for periods prior to the Transaction 42 The ability of the City to enforce in the future any Franchise terms which may not have been enforced in the past 43 The ability of the City to consider alleged Defaults occurring prior to the Transaction in connection with any renewal or nonrenewal of the Franchise 44 This Section 4 is without prejudice to Company contending that an alleged default or failure to comply either did not occur or has been cured 5 Continuity of Management Allen acknowledges that (a) at the time of submission of the Form 394 subscribers residing in the City were experiencing serious and on -going deficiencies in service, (b) the provisions of Exhibit B are in response to these problems, and (c) the City is approving the Transaction and the transfer of control in reliance on the actions taken by Allen and Charter in the interim to improve customer service and in the expectation of continuity of Charter's management to assure that the problems will not recur Allen has caused the City to be informed that he intends to keep the present Charter management team in place 5 1 Allen agrees that if there is any substantial change in Charter's senior management prior to December 31, 2001, then (a) Allen or William D Savoy, and (b) a top officer of Charter, upon request, will appear in person in a public forum in Tarrant County, Texas (to be held jointly with other cities with whom Allen has made a similar agreement) in advance of the change for the purpose of explaining the change and answering questions "Substantial change" for purposes of this Section means a change of the CEO of Charter or the senior executive reporting to him or her who is responsible for the systems in Texas managed by Charter Date As of 3/23/99 Paul G Allen ODMA\PCDOCS\GRR\262010\1 EXHIBIT B1 LICHARTER On -Time Customer Service Guarantee Program Our On -Time Customer Service Guarantee Program underscores our commitment to providuig our customers with the best service possible This program is not about refunds; it is about making customer service a top priority. Simply stated, we pledge the following ✓ On -tune installation appointments or the mslallauon of the primary outlet is free ✓ On -time service appointments or die customer receives S20 k5l EXHIBIT B2 System Statistics for Third Quarter 1999 City, Homes Passed 11,719 Customers 4,937 Penetration 42% installations 400 Disconnects 382 ,,Net Gain 18 Technical Performance Technical Service Calls 124 Technical Service Call Rate 2 5% Service Interruption Response <24 hrs 98 7% Service Call Availability for Next Business Day 96 5% Installation Schedules <7 days 99 00/0 System Reliability 99 927% Telephone Performance Calls Received 110,000 Calls Answered <30 seconds 101,000 Percen a answered <30 seconds (unadjusted) 91 8% Percen a answered <30 seconds (adjusted)* 93 7% Reasons for adjustment - ice storm - Ctty power outage 12/17/98 12/25/98 Calls to City Referred to Charter 10 On -Time Performance - Service calls - 95% next business day - installations - 95% within 7 business days 99 8% 98 7% - Service disruption - 95% within 24 hours Trained Company Representative available to respond to telephone inquiries 24 hrs/day, 7 days/week Percentage calls receiving busy signal Total outages reported ' Adjustments are for Abnormal Operating Conditions as defined in Sections 19 3 and 27.3 of Cxhlbit 6 Acceptance Agreement 36 IV v 6 iz 14 EXHIBIT B3 37 m -:J -+-.iOri�w o'»:ao ;O 00-[Ofi.:;»K M K" ri IH 'TrAT"' En; I S33 SSggZ g'ggg S j s113 3 �- 6�k ZZ 3 Ogg»yv 4;Y.46 K64S 6.41 LL4 �l'Zi �L�.��L`,it 6,� �L 3'ii>;1 E »q GC ACC,z..r�r. e7. g�� gkt gkgk '4 0.4 K1L6 6 i4 4L.[64 qnu n� A»qf O FYI o'q $ eta, fit acRUFO 1_d��.:l—»e� ��I ' '. �f ti �� .�If �! 1► �I � I I t [ 1 a Pt•Y�a�F?n� ^�_Ahf�OF..�VrIV^^���-�I�A ��gI1�PPIV�AO bN Ptl tt It ttttt t tt: .t'tr ttt�t�t tttttttttttttt t t t tt t Z3o l a2gd Va .LIMIX3 6£ a ' k i' I4�0 K • ��L=A �L 11 (L I I'� t `rF�Fn-1111 ��i Yu wyL61g gk� nN VeI�Lp�Zy6A �p{�'p<nk� �Vjj�� ZZ �[ dn331��"OgO�RRU 13 yaHU 42 xS5C��55 m i "s $,jj,rys sass ass LIKL4146460. L MIN 5 M.w ss s r�d�ss ass sls n0.L t44L0.'L Lnrt ' ?�SIY{Y�33Y SS S'Y3 CI♦ Ks M12 LISL ail C Z s0. L 0.6 LL KL ILYM_I $R�q _II{= Rmpj g� `�g o qq aln i �� ^I �'�`P vF.n 42nlmqQ, R�RBT3bwid�`G'i^n F.r IC wC.. ohKn if ..� p :. NWO �ry�'gy^I qlw rl P•m y 1; l I� I 1yg k 3g r�r� R17d���"r7i PP zz.• �XF�-olnlii fn'$Ib', D c�Sia ii g¢ "d J! J oRet�9,.e �. i :y k tit t 'tt tP" _ tr � i 1 � !II l I { '�� i!i �{ II►{ Z3o Z AM Va .;i iaixxa EXHIBIT B5 Page 1 of 2 Service CALAyallabihty Analysis Month of j,0.ntMa pate North Soudi uth Solake i Availabthty Avadabdlty Trophy Club 01/01199 O 0 0 01/02/99 0 0 0 01103M 0 0 0 01/04/99 0 0 0 01IM9 1 1 1 011OW99 0 0 0 01 /07199 1 0 1 01/08/99 0 1 1 01109N9 0 0 0 OI/IO699 0 0 0 MAIM 0 0 0 01/12/99 1 0 0 01/13199 1 0 0 01/14/99 1 0 0 MOM 0 0 0 01/16/99 0 0 0 01/17/99 0 0 0 01/18/99 0 0 0 01/19/99 1 0 0 0120/99 0 0 0 0121/99 0 1 0 0122/99 0 0 1 0123199 0 0 0 O124/99 0 0 0 0125/99 0 0 0 01/26/99 l 0 0 01/27/99 1 0 0 01128/99 0 1 0 01/29/99 0 0 O 01/30/99 0 0 0 01131/99 0 0 0 Total 8 4 4 Standard 95% 95% 95% YES - YES YEST t Standard Metz 0 = SAME DAY < 12 Hts 1 - Naxt Day 2 —Two Days Out EXHIBIT B5 Page 2 of 2 Indallatmn AvallaklUty_Analysis Month of bquam Date7- Avatlabtluy 01101199 0 "--T O1JOW9 0 01/03/99 1 01104199 0 01/05/99 1 01/06M 0 01/07/99 0 01/0W9 0 01/09199 0 01/10199 0 0U11199 0 01112/99 0 01/13/99 0 01/14/99 0 01/15/99 0 01/16M 0 01/17/99 0 0111 "9 0 01/19M 0 01/2069 0 01/21/99 O 01/22/99 0 OIJ23/99 0 01/24/99 0 OU25199 0 O1J26199 0 Ol/27199 0 01/2W9 0 01/29/99 1 0184M 1 01/31/99 _ " 0 Total 4 Standard 95% Standard Met? YES--1 0 W SAME DAY < 12 Hrs 1 = Mxt Day 2 = Two Days Out 41 EXHIBIT B6 customer Caii sample - January Calls Sampled ]ll �— Call Number of Percentage I - 24 Rebuild 13 11.7% Drop Duties 6 4 6% Technical 35 315% Reception 3 2 7% Property Damage 7 6.3% Pay fW View 3 2.7% Collections 4 3 6% Construction 6 7.296 Programming 4 3 6% O"Orne 2 1 M Installation 1 0.0% Pedistal Problem 1 0 9% [Customer Educatlon 1 _ 0 9% F__ _ fAL _ 111 106 ()% 42 £b LS J IEIIHX1 EXHIBIT 3 CATV POLE LEASE AGREEMENT BETWEEN CITY OF DENTON, TEXAS AND GOLDEN TRIANGLE COMMUNICATIONS ( N�c. IjM✓c...r CATV Pole Lease Agreement Index page Application for Permission to Attach, Article III 3 Cost of Pole Replacements, Article VI 10 Definitions, Article I 2 Existing Contracts, Article XIV 19 General, Article XII 17 Indemnity and Insurance, Article X 14 Installation and Maintenance of Attachments and Poles, Article V 6 Notice, Article XV 19 Payment of Bills, Article XIII 18 Protection Against Claims for Libel and Slander, Copyright and Patent Infringement, Article XI 17 Rentals, Article VIII 12 Rights -of -Way, Legal Authority and Default, Article VII 11 Scope of Agreement, Article II 2 Specifications, Article IV 5 Term and Termination of Agreement, Article IX 13 CATV POLE LEASE AGREEMENT THIS AGREEMENT made as of the -7M, day of May, 1979, between the City of Denton, Texas, a Home Rule Municipal Corporation, hereinafter called Licensor, and Golden Triangle Communications, a partnership of the State of Texas, having its principal office at Atlanta, Georgia, hereinafter called Licensee, WITNESSETH. WHEREAS, Licensee proposes to furnish a CATV service (as hereinafter defined) to residents of Denton, Texas, intends to erect and maintain an antenna tower(s) located at Denton, Texas and proposes to install coaxial television cables, amplifiers and drop wires, wires and appliances together with associated cable messengers, anchors and other appurtenances (herein- after sometimes collectively called "equipment") throughout the area to be served and desires to attach such equipment to poles of Licensor and/or to poles used jointly by Licensor and other companies; and WHEREAS. Licensor is willing to permit, to the extent it may lawfully do so, the attachment of said equipment ,to its poles where, in its judgment, such use will not interfere with its own service requirements or, as it may be advised, the service requirements of other joint users, including conside- rations of economy and s,fety. NOW, THEREFORE, in consideration of the mutual covenants, terms and conditions herein contained, the parties hereto do mutually covenant and agree as follows: ARTICLE I DEFINITIONS 1. All references herein to "Licensor's poles" or "its poles" shall mean poles solely owned by the Licensor, jointly owned by Licensor or the pole space rented or obtained by other arrangements by Licensor from another owner. 2. All references herein to "joint user" shall mean (1) a company or municipality which together with Licensor has a percentage ownership in a pole, (2) a public utility company or municipality which has attachment privileges on Licensor's poles, or (3) a public utility company which owns poles on which Licensor has attachment privileges. 3. All references herein to "CATV service" shall mean the trans- mission to subscribers of off -the -air pickup of broadcast signals or the transmission without separate charge of locally originated closed circuit television to the subscribers of off -the -air service. ARTICLE II SCOPE OF AGREEMENT 1. Licensor hereby agrees to license and permit Licensee to attach its equipment, for the primary purpose of furnishiag CATV service within the area outlined in red on the map attached hereto as Exhibit A, to such of its -2- poles as are, in the judgment of the Licensor, suitable and available for such attachments, subject to the conditions and limitations contained herein. 2. Licensee agrees that its equipment to be attached to Licensor's poles shall be installed for the purpose of providing CATV service and shall be used primarily for furnishing CATV service. Any residual channel capacity, however, may be used by Licensee for any lawful purpose. 3. Licensee agrees to secure from the proper franchising authority, a franchise to erect and maintain its equipment within public streets, highways and other thoroughfares provided such franchising authority exists, and shall secure any and all consents, permits or licenses that may be legally required for its operations hereunder. Prior to the execution of the Agreement, Licensee shall deliver to Licensor documentation satisfactory to Licensor evidencing that all such franchises, consents, permits or licenses have been obtained. 4. Licensee agrees to assist in, and bear the expense of, securing any consents, permits or licenses that may be required by Licensor by reason of this Agreement. ARTICLE III APPLICATION FOR PMwIISSION TO ATTACH I. At least thirty (30) days prior to the time Licensee desires to attach its equipment to any of Licensor's poles, it shall make written appli- cation on the form marked Exhibit B attached hereto and made a part hereof, in the number of copies from time to time prescribed by Licensor. Upon approval of -3- said application, Licensor shall return one copy of Exhibit B to the Licensee bearing the endorsemeat of its permission. 2. Upon receiving such endorsed copy of said application, but not sooner, Licensee shall have the right, subject to Article IV herein, to install, maintain and use its equipment described in said application upon the poles identified therein, provided that Licensee shall complete each installation within one (1) year from date of said approved application; provided, however, that before commencing any such installation, Licensee shall notify Licensor of the time when it proposes to do such work and that within thirty (30) days of completion of such work, Licensee shall notify Licensor and, in the event Licensor elects to have its representative present, Licensee shall reimburse Licensor for the cost and expense thereof. 3. Where costs are involved in the rearrangement of Licensor's or other facilities to accommodate Licensee's equipment, two signed copies of said application shall be returned to Licensee detailing the costs in the space provided thereon for that purpose. Approval of said application by Licensor is subject to receiving authorization from Licensee, on said application in the space provided thereon for that purpose, to make changes and rearrangements, at Licensee's sole risk and expense, detailed by Licensor with said copies of said application. _ 4. Licensee shall not have the right to place, nor shall it place, any additional equipment upon any pole used by it hereunder without first making application therefor and receiving Licensor's permission to do so, all as -4- prescribed in paragraph 1 of this Article, nor shall Licensee change the position of any equipment attached to any such pole without Licensor's prior written approval. The provisions of this Article shall not restrict the attachment of television drops to television crossarms or television cable messenger. It is agreed that a charge equal to one and one half (1-1/2) times the pole rental amount, as specified in Article VIII, per attachment shall be levied against and paid by Licensee to Licensor for any unauthorized attachment made by Licensee to Licensor's poles or facilities. This charge will be in addition to rental charges from the time of said unauthorized attachment, rearrangement costs, or other appropriate charges. In the event that the time of the unauthorized attachment cannot be determined, it shall be deemed to have occurred on the date succeeding the day on which the last joint survey was made in accordance with Paragraph 1 of Article V. . 5. It is agreed.and understood that in the case of jointly -used poles, permission to attach thereto shall be subject to Licensor's obtaining approval from such joint users and/or owners whenever necessary. ARTICLE IV SPECIFICATIONS 1. Licensee, at its own cost and expense, shall construct, maintain and replace its attachments on Licensor's poles in accordance with (i) such requirements and specifications as Licensor shall from time to time prescribe, (ii) in compliance with any rules or orders now in effect or that hereafter may 1,e issued by any regulatory Commission or otter authority having jurisdiction, -5- and (iii) the requirements and specifications of the National Electrical Safety Code, 1977 Edition, and any amendments or revisions of said specifications or code. In addition, all attachments shall be made by Licensee in accordance with this Agreement and Exhibits 1-10 attached hereto and made a part hereof. Licensee agrees to comply, at its sole risk and expense, with the specifications of all Exhibits attached hereto, as revised from time to time by Licensor in accordance with the provisions of this Article IV. ARTICLE V INSTALLATIOV AND MAINTENANCE OF ATTACHMENTS AND POLES I. The exact location of Licensee's attachments on poles shall be determined from a joint survey to be made, at such times as shall be mutually agreed upon, by representatives of Licensor, Licensee and, if desired by a joint user Licensor may inspect each new installation of Licensee on its poles and in the vicinity of its lanes or appliances and may make periodic inspections of the entire plant of Licensee as plant conditions may warrant; and Licensee shall, on demand, reimburse Licensor for the cost of such surveys and inspections. Such inspections shall not operate to relieve Licensee of any responsibility, obligation ur liability assumed under this Agreement. 2. Where Licensee's attachments can be accommodated on poles of Licensor by rearranging or changing the facilities of Licensor or other joint users, Licensee agrees to pay Licensor in advance the cost of making such rearrangements or changes Strengthening of poles (guying) required to accom- modate the attachments of Licensee and :he bonding of Licensee's strand to that -6- of Licensor shall be performed by Licensee at its sole risk and expense. Such work, however, may be performed by Licensor at its option, and in such event Licensee shall pay to Licensor in advance the cost of all such work. 3. Upon written notice from Licensor, Licensee shall relocate or replace its equipment attached to Licensor's poles, or transfer the same to substituted poles, or perform any other work in connection with said equipment that may be requested ,by Licensor, at Licensee's sole risk and expense, provided, however, that in cases of emergency Licensor may, at Licensee's sole risk and expense, arrange to relocate or replace the facilities attached to said poles by Licensee, transfer themoto substituted poles or perform any other work in connection with said facilities that may be required in the maintenance, re- placement, removal or relocation of said poles, the facilities thereon or the equipment which may be placed thereon, or for the service needs of Licensor. 4. Licensee shall notify Licensgr in advanced of the time when it proposes to replace any of its equipment'attached to Licensoe's poles. 5. All tree trimming required on account of Licensee's equipment shall be done by Licensee at its sole risk and expense and in a manner satis- factory to Licensor and any other joint users. 6. Licensee shall, at its mole risk and expense, maintain all of its attachments on Licenser's poles in safe condition and in thorough repair. -7- 7. Licensor reserves to itself, its successors and assigns the right to maintain its poles and to operate its facilities thereon in such manner as sill best enable it to fulfill its public service requirements. Licensor or other joint users shall not be liable to Licensee for any interruption to the service of Licensee or for interference with the operation of the equipment of Licensee, unless the service interruption was created solely by acts of Licensor. 8. Nothing herein contained shall give to the Licensee the right to place a crossarm on any pole. Xf a crossarm is required to accommodate the facilities of the Licensee, then Licensee shall so state the reasons therefore in its application for attachment. 9. Licensee shall not at any time make any additions to, or changes in, the location of its attachments on the poles covered by this Agreement without the prior written consent of Licensor except, in cases of emergency, when oral permission shall have been obtained from Licensor's authorized representative at Denton. Texas and subsequently confirmed in writing. 10. If Licensee should require the location of its equipment upon any public thoroughfare or other public or private property in the conduct of its business in the territory covered by this Agreement and Licensor shall not have Pole facilities so located to fulfill Licensee's requirements, Licensee shall so notify Licensor, and the parties shall thereupon determine who shall place such -8- pole facilities in such location. The pole facilities shall be erected in such locations adequate to meet the service requirements of both Licensee and Licensor, and if placed by the Licensor, the Licensee shall thereupon make application for permission to place its equipment thereon as provided in this Agreement. If the pole facilities are placed by Licensee, attachment privileges shall be made available to Licensor at a rental not to exceed the rental being charged Licensee hereunder. 11. Nothing in this Agreement shall be construed to obligate Licensor to grant Licensee permission to use any particular pole and Licensor at its discretion may revoke permission theretofore granted to Licensee with respect to any particular pole. If such permission is refused, Licensee is free to make any other arrangement not prohibited under the terms of this Agreement, it may wish to provide for its equipment at the location in question. 12. Whenever, pursuant to the provisions of this Agreement, Licensee shall be required to remove its attachments from any pole, such removal shall be made, except as otherwise specifically provided, within thirty (30) days following the giving of notice to Licensee by Licensor to so remove. Upon failure of Licensee to remove such attachments within such thirty (30) days or as otherwise required, Licensor may remove them and charge all costs associated with such removal to -Licensee. 13. Licensee agrees that it shall not interset poles where Licensor's facilities are located nor shall it locate poles, girys, or other facilities where in either case they will interfere with access to Licensor's poles or violate any provision of the National Electric Safety Code. -9- ARTICLE VI COST OF POLE REPLACEIg.NTS 1. Whenever Licensee applies for permission to attach to a pole that is considered by Licensor to be insufficient in height or strength for accommodation of Licensee's attachments, or in the event that Licensor or a joint user of the pole shall require the space occupied by Licensee's existing attachments, Licensor stall notify Licensee of such fact and of the estimated cost to Licensee of replacing such pole with a pole which will accommodate the attachments of Licensee, Licensor and any such joint user. Within thirty (30) days of such notification, Licensee shall either notify Licensor (i) of its approval of such replacement or (ii) of its cancellation of the application with respect to such pole or (iii) in the case of existing attachments, of its election to remove its attachments from the pole. 2. In the event of Licensee's approval of such replacement, Licensor shall replace the pole and Licensee shall pay to Licensor in advance the charges therefore computed as follows: The total cost of the new pole, the removal of the old pole, the transferring of Licensoe's and any such joint user's attachments from the old to the new pole and such other costs, if any, necessitated by Licensee's requirements, less the total of the following: accrued depreciation on the old pole, salvage, if any, and the cost of such portion of the new pole, if any, which represents space reserved for the use of Licensor or any such joint user greater than that provided for them on the old pole, less appropriate contribution by any other licensee, if any -10- ARTICLE VII RIGHTS -OF -WAY, LEGAL AUTHORITY AND DEFAULT 1. Upon execution of this Agreement, Licensee shall submit evidence satisfactory to licensor of its authority to erect and maintain its equipment within public streets, highways and other thoroughfares and shall secure any necessary license, permit or consent from Federal, state or municipal authorities and from the owneres of property now or hereafter required to construct and maintain such equipment at the locations of poles of Licensor to which it desires to attach. In the event any such franchise, licease, permit or consent is revoked or is thereafter denied to Licensee for any reason, permission to attach to licensor's poles shall immediately terminate, Licensee shall within reasonable time remove its equipment from Licensor's poles and Licensor at its option may forthwith terminate this Agreement. 2. • Upon notice from Licensor to Licensee that the cessation of the use of any pole or poles has been requested or directed by Federal, state or municipal authorities, or property owners, permission to attach to such pole or poles shall immediately terminate and Licensee shall forthwith remove its equipment therefrom. 3. If Licensee shall fail to comply with any of the provisions of this Agreement, including the specifications hereinbefore referred to, or defaults in any of its obligations under this Agreement, and shall fail within thirty (30) days after written notice from Licensor to correct such default or -11- noncompliance, Licensor may, at its option forthwith terminate this Agreement in its entirety or, at its election, revoke the permit covering the pole or poles involved in such default or noncompliance, or at Licensor's option, obtain service of an attorney to institute suit or other judicial proceeding to remedy and default by Licensee in its performance of the covenants, terms and conditions of this Agreement and Licensee expressly agrees that the defeated party shall pay reasonable attorney's fees and expenses of such legal counsel. ARTICLE VIII RENTALS 1. For the privilege of placing and maintaining attachments on Licensor's poles, Licensee shall pay an annual rental rate of five dollars ($5.00) per contract. 2. Rentals shall be payable annually in advance to the Licensor on the first day of January each year during which this Agreement re- mains in effect. 3. At anytime after two (2) years from the date of this Agreement and at intervals of not less than two (2) years thereafter, the rentals shall be subject to adjustment by Licensor upon written notice. 4. Rental payment shall be made within sixty (60) days of the receipt of statement. Any late payment shall bear in interest rate of ten percent (10%) per annum. -12- 5. The Licensee and Licensor shall together maintain a perpetual inventory of total Licensee contacts through the use of Exhibit 8, "Appli- cation of Permit," and Exhibit C, "Notice of Removal," and all future rental fees shall be based on such perpetual inventory. The Licensor may at its option use a physical inventory in lieu of perpetual inventory The cost of such physical inventory shall be shared proportionally among the participating companies. 6. In the event Licensee makes an attachment to the Licensor's pole at anytime after commencement of this Agreement and fails to comply to Article III, Paragraph 1 hereof, then Article III, Paragraph 4, shall apply 7. In the event that Licensor files a tariff with the appropriate regulatory authority during the term of this Agreement covering attachments made to its poles, Licensor reserves the right to substitute the rates and charges covered by such tariff in place of the rentals set forth in this Article. S. The Licensee shall reimburse the Licensor in advance for all net capital costs incurred by Licensor as a result of replacing poles and equipment as required by Licensee for the initial installation of Licensee's attachments. Licensor shall credit such advance reimbursement by Licensee to initial and subsequent rental lease fees. Licensor shall notify Licensee of the estimated net costs of such replacements on the application forms. Licensee shall make payments of such estimated costs and final adjustments in payments or credits shall be made at the completion of the work nd shall be based on actual costs incurred. -13- ARTICLE IX TERM AND TERMINATION OF AGREEMENT 1. This Agreenent, if not previously terminated in accordance with the provisions hereof, shall continue in effect for a term of five (5) years and thereafter until terminated as provided herein. The Agree- ment may be terminated at the and of said time or at any time thereafter by either party giving to the other party at least ninety (90) days written notice. Upon termination of the Agreement Lu accordance with any of its termer, Licenses shall remove its said equipment from all poles of Licensor within thirty (30) days thereafter. -13a- 2. Licensee may at any time remove its equipment attached to any pole or poles of Licensor, but shall immediately give Licensor written notice of such removal in the form of Exhibit C attached hereto and made a part hereof. No credit or refund of any rental shall be allowed Licensee on account of such removal. 3. This Agreement shall be subject to termination by Licensor without notice, or, where circumstances permit, upon five (S) days' written notice to Licensee, upon objection being made by or on behalf of any governmental authority asserting proper jurisdiction thereon. ARTICLE X INDEMNITY AND INSURANCE 1. Licensee shall indemnify, protect and hold harmless Licensor and other joint users of said poles from and against any and all loss, costs, claims, demands, damage and/or expense arising out of any demand, claim, suit or judgment for damages to property and injury to or death of persons, including the officers, agents and employees of either party hereto and other joint users of said poles, including payment made under any Workmen's Compensation Law and under any plan for employees' disability and death benefits, which may arise out of or be caused by the erection, maintenance, presence, use or removal of said equipment or by the proximity of the ,respective cables, wires, apparatus and appliances of the parties hereto or other joint users of said poles, or arising out of any act or omission or alleged act or omission of Licensee, including any claims and demands of customers of Licensee. -14- 2. Licensee shall carry insurance, at its sole cost and expense, to protect the parties hereto and other joint users of said poles from and against any and all such claims and demands and from and against any and all actions, judgments, costs, expenses and liabilities of every name and nature which may arise or result, directly or indirectly, from or by rea- son of the acts or omissions of Licensee hereunder and irrespective of any fault, failure, negligence or alleged negligence on the part of Licensor or of any other joint user of said poles. The amounts of such insurance are set out in Section 27-58 of Ordinance No. 78-21 of the City of Denton ordinances, and the Licensee will comply with the provisions of that section. Licensee shall promptly advise an authorized representative of Licensor of all claims relating to damage to property or injury to or death of persons, arising or alleged to have arisen in any manner by, or directly or indirectly associated with, the erection, maintenance, presence, use or removal of Licensee's equipment. 2. Licensee has furnished $30,000 in security as required by Section 27-43 of Ordinance No. 78-21 (Cable Television Franchise Ordinance) and such sum shall also guarantee the performance of all the covenants, terms and conditions of this agreement. , 3. Licensee shall exercise special precautions to avoid damage to facilities of Licensor and of other joint users on said poles and hereby assumes all responsibility for any and all loss for such damage Licensee shall make an immediate report to Licensor of the occurrence of any such damage and hereby agrees to reimburse Licensor for the expense incurred in making repairs necessitated thereby. -15- ARTICLE XI PROTECTION AGAINST CLAIMS FOR LIBEL AND SLANDER, COPYRIGHT AND PATENT INFRINGEMENT 1. Licensee shall indemnify, protect and hold harmless Licensor from and against any and all claims for libel and slander, copyright and/or patent infringement arising by reason of attachment by Licensee of its equipment to Licensor's poles pursuant to this Agreement. ARTICLE XII • GENERAL 1. Licensee shall not assign, transfer or sublet this Agreement, or any of the privileges hereby granted to it, without the prior written consent of Licensor. Provided, however, that Licensor's consent shall not be required to place mortgage or lien upon the facilities of Licensee for the purpose of financing the installation, improvement, maintenance or estensiou of its system. 2. No use, however extended, of Licensor's poles under this Agree - meat shall create or vest in Licensee any ownership or property right in said poles, but Licensee's rights therein shall be and remain a mere license. Nothing herein contained shall be construed to compel Licensor to maintain any of its poles for a period longer than that demanded by its own service require- ments. -16- 3. Nothing herein contained shall be construed as affecting the rights or privileges previously conferred by Licensor to others, by contract or otherwise, to use any poles covered by this Agreement, and Licensor shall have the right to continue to extend such rights or privileges, the attachment privileges granted hereunder shall at all times be subject to such contracts and arrangements and nothing contained herein shall be construed as affecting the right of Licensor to grapt attachment privileges to such other parties as it may desire to do so. 4. Failure to enforce or insist upon compliance with any of the terms or conditions of this Agreement shall not constitute a general waiver or relinquishment of any such terms or conditions, but the same shall be and remain at all tames in full force and effect. 5. Subject to the provisions of paragraph 1 of this Article, this Agreement shall extend to and bind the successors and assigns of the parties hereto. 6. Nothing contained herein shall be construed as affecting the rights conferred or exercised by the parties under present or future governmental authority or regulation. ARTICLE XIII PAYMENT OF BILLS 1. All amounts payable by Licensee to Licensor under the provisions of this Agreement shall, unless otherwise specified, be payable within thirty (30) days after presentation of bills therefor. Nonpayment of any such amounts when due shall constitute a default under this Agreement. ARTICLE XIV EXISTING CONTRACTS 1. All existing Agreements between the parties hereto for the joint use of facilities are by mutual consent hereby abrogated and superseded by this Agreement. Nothing in the foregoing shall preclude the parties to this Agreement from preparing such supplemental operating routines or working practices as they mutually agree to be necessary or desirable to effectively administer the provisions of this Agreement. ARTICLE XV NOTICE 1. Any notice provided in this Agreement to be given by either party hereto to the other shall be deemed to have been duly given when made in wirting and deposited in the United States Mail, postage prepaid, addressed as follows: TO LICENSEE: Golden Triangle Communications 53 Perimeter Center East Suite 300 Atlanta, Georgia 30346 TO LICENSOR City of Denton 215 East McKinney Denton, Texas 76201 Attn: Director of Util°ties -18- IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be duly executed as of the day and year first above written. ATTES :'CITr SECRETARY ATTEST. ASSr. MCKETARY oil CITY OF DENTON, TEXAS, LICENSOR BY �Q MRTUK GOLDEN TRIANGLE COMMUNICATIONS, LICENSEE BY: 41 VIC& Pacsl'DB"T Cox Caisuc of 1'k%ws � mr4c , (� PenaxsnL) -19- EXHIBIT 4 CABLE DUCT USE AGREEMENT BETWEEN THE CITY OF DENTON, TEXAS AND SAMMONS COMMUNICATIONS, INC. 2095L TABLE OF CONTENTS Article page I. Definitions 1 II. Scope of Agreement 2 III. Application for Permission to Install Cable 3 IV. Specifications 4 V. Installation and Maintenance of Cable and Duct 4 VI. Rights -Of -Way, Legal Authority and Default 5 VII. Fee 6 VIII. Term and Termination of Agreement 6 IX. Force Majeure 7 X. Indemnity and Insurance 7 XI. Limitation on Assignment and Transfer 8 XII. Supplemental Operating Routines or Working Practices 9 XIII. Notice 9 Attachment Exhibit A: Drawing No. P.U.E.D. 132 Revision Level 0, Dated June 24, 1985 Attachment Exhibit B: Drawing No. P.U.E.D. 133 Revision Level 0, Dated June 24, 1985 Attachment Exhibit C, Drawing No. P.U.E.D. 134 Revision Level 0, Dated June 26, 1985 Attachment Exhibit D: Drawing No. P.U.E.D 135 Revision Level 0, Dated July 5, 1985 -i- 2095L CABLE DUCT USE AGREEMENT This Cable Duct Use Agreement made and entered into effec- tive and operative as of the day of , 1988 by and between the City of Denton, Texas, a omeRule—Municipal Corporation, hereinafter referred to as "Licensor," and Sammons Communications, Inc., a Texas Corporation, hereinafter referred to as "Licensee," WITNESSETH• WHEREAS, Licensee is franchised to furnish CATV Service (as hereinafter defined) to residents of Denton, Texas and is the assignee of and bound by a certain "CATV POLE LEASE AGREEMENT" dated the 7th day of May, 1979, between the Licensor and Golden Triangle Communications, which permits the Licensee to attach equipment necessary to the provision of CATV Service to Licensor's electric utility poles; and WHEREAS, Licensor has caused poles to be removed and underground cable duct to be installed for the purpose �� of distribution of electricity in the area commonly known as The Square" and further defined in Exhibit A, Drawing No. P.U.E.D. #132, Revision Level 0, Dated June 24, 1985; Exhibit B, Drawing No. P.U.E.D. #133, Revision Level 0, Dated June 24, 1985, Exhibit C, Drawing No. P.U.E.D. #134, Revision Level 0, Dated June 26, 1985; Exhibit D, Drawing No. P.U.E.D. #135, Revision Level 0, Dated July 5, 1985; and WHEREAS, Licensor has dedicated a duct within Licensor's System of Ducts to be used for CATV Service to subscribers in said area and is willing to permit, to the extent it may lawfully do so, the use of said duct by Licensee where, in Licensor's judgment, such use will not interfere with its own service requirements or, as it may be advised, the service requirements of the Joint Users, present or future, including consideration of economy and safety. NOW, THEREFORE, in consideration of the mutual covenants, terms and conditions herein contained, the parties hereto do mutually covenant and agree as follows. ARTICLE I. DEFINITIONS 1. All references herein to "Licensor's Duct" or "Licensor's System of Ducts" or "Licensor's Duct System" shall mean duct and related appurtenances consisting of vaults, manholes, junction boxes, and pull boxes solely owned by the Licensor, jointly owned by Licensor, or duct rented or obtained through other arrangements by Licensor from another owner. 2. All references herein to "Joint User" shall mean (1) a company or municipality which together with Licensor has a percentage ownership in a duct or system of ducts, (2) a public utility company or municipality which has use privileges for Licensor's duct, or (3) a public utility company which owns duct for which Licensor has use privileges. 3. All references herein to "CATV Service" shall mean all services provided by Sammons Communications as defined in its franchise agreement with the City of Denton. 4. All references herein to "Licensee's Cable" shall mean the coaxial cable or Cables and associated joining fittings used as the transmission media for CATV Service. 5. All reference herein to "Licensee's Equipment" shall refer to amplifiers, power supplies and other similar support equipment that is not suitable for inclusion in duct system manholes, vaults, junction boxes and pull boxes. ARTICLE II. SCOPE OF AGREEMENT 1. Licensor hereby agrees to license and permit Licensee to route Licensee's Cable, for the primary purpose of furnishing CATV Service in accordance with its franchise, within the area commonly known as "The Square," and further defined by Exhibits A, B, C and D; to such of Licensor's Duct System of as are, in the judgment of the Licensor, suitable and available for such cable, subject to conditions and limitations contained herein. 2. Licensee agrees that only cable shall be routed through Licensor's Duct and related manholes, vaults, pull boxes and junction boxes and that Licensee shall install Licensee's Equipment in above ground locations sited to prevent interference with Licensor's access to said manholes, vaults, pull boxes and junction boxes. 3 Licensee agrees that this Agreement extends only to the use of the Licensor's Duct System as defined on Exhibits A, B, C, and D, and that Licensee agrees to secure and maintain from the proper franchising authority, a franchise to erect and maintain its equipment within public streets, highways and other thoroughfares provided such franchising authority exists, PAGE 2 and shall secure any and all consents, permits or licenses that may be required by law for its operations. 4. Licensee agrees to assist in and bear the expense of securing any consents, permits or licenses that may be required by Licensor by reason of this Agreement. ARTICLE III. APPLICATION FOR PERMISSION TO INSTALL CABLE 1. At least thirty (30) days prior to the time Licensee desires to install cable in Licensor's Duct System, it shall make written application to Licensor. Licensor shall review Licensee's application and upon approval, shall supply Licensee written approval to proceed with installation. 2. Upon receiving such written approval but not sooner, Licensee shall have the right, subject to Article IV herein, to install, maintain and use Licensee's Cable described in said application in ducts identified therein, provided that Licensee shall complete each installation within one (1) year from date of said approved application; provided however, that before commencing any such installation, Licensee shall notify Licensor at least five days in advance of the time when it proposes to do such work and, in the event Licensor elects to have its representative present, Licensee shall reimburse Licensor for the cost and expense thereof. 3. Where costs are involved in the rearrangement of Licensor's Duct or other facilities to accommodate Licensee's Cable, the Licensor shall notify Licensee of these estimated costs and Licensee shall notify the Licensor in writing that actual costs will be paid by Licensee to effect such rearrange- ment. Licensor shall then make said changes and rearrangements, at Licensee's sole risk and expense, and upon completion shall notify the Licensee that installation of cable may proceed. 4. Licensee shall not have the right to place, nor shall it place, any of Licensee's Equipment in Licensor's System of Ducts and its associated manholes, vaults, pull boxes, and junction boxes; and shall install only the Licensee's Cable and fitting', required for its termination and assembly or connection within the duct system. Licensee's Equipment necessary for the full operation of and delivery of CATV Service shall be constructed, housed, or mounted external to Licensor's System of Ducts. 5. Licensee shall not change the position of any cable routed through Licensor's Duct Systecr without Licensor's prior PAGE 3 written approval. The provisions of this Article shall not restrict the attachment of service drops from Licensee's Cable installed in the Licensor's System of ducts. ARTICLE IV. SPECIFICATIONS 1 Licensee, at its own cost and expense, shall construct, maintain and replace Licensee's Cable in accordance with (i) such requirements and specifications as Licensor shall from time to time prescribe, (ii) in compliance with any rules or orders now in effect or that hereafter may be issued by a regulatory Commission or other authority having jurisdiction, and (iii) the requirements and specifications of the National Electrical Safety Code, 1987 Edition, and any subsequent amendments or revisions of said specifications or code. ARTICLE V. INSTALLATION AND MAINTENANCE OF CABLE AND DUCT 1. Upon written notice from Licensor, Licensee shall, within thirty (?0) days of receipt of such notice, relocate or replace Licensee's Cable or transfer the same to a substitute duct system or perform any other work in connection with said Cable that may be requested by Licensor, at Licensee's sole risk and expense, provided, however, that in cases of emergency, Licensor may, at Licensee's sole risk and expense, arrange to relocate or replace the Licensee's Cable, transfer said Cable to a sub- stitute duct system or perform any other work in connection with said Cable that may be required in the maintenance, replacement, removal or relocation of said duct system, for the service needs of Licensor. 2. No additions to, or change of locations of Licensee's Cable in Licensor's Duct System shall be undertaken without the prior written consent of Licensor, except in cases of emergency, when Licensee must obtain oral permission from Licensor s authorized representative, presently designated as the City of Denton, Director of Utilities and subsequently confirmed in writing. 3. Licensee shall, of its sole risk and expense, maintain all of Licensee's Cable in Licensor's Duct System in safe condition and thorough repair. Licensor or its agents shall be sole judge of suitability of such condition and repair. 4 Licensor reserves to itself, its successors and assigns the right to maintain Licensor's Duct System and to operate its facilities therein in such manner as will best enable it to PAGE 4 fulfill its public service requirements. Licensor or the Joint Users will make every reasonable effort to prevent interruption to the service of the Licensee but shall not be liable to Licensee for any interruption to the service of Licensee or for interference with the operation of the Licensee's Equipment. 5. Nothing in this Agreement shall be construed to obligate Licensor to grant Licensee permission to use any particular duct and Licensor at its discretion may revoke permission therefore granted to Licensee with respect to any particular duct if Licensor can make a substitute duct system available. If such permission is refused, Licensee is free to make any other arrangement not prohibited under the terms of this Agreement it may wish to provide for Licensee's Cable at the location in question. 6. Whenever, pursuant to the provisions of this Agreement, Licensee shall be required to remove Licensee's Cable from any duct, such removal shall be made, except as otherwise specifi- cally provided, within thirty (30) days following the giving of notice to Licensee to so remove. Upon failure of Licensee to remove Licensee's Cable within such thirty (30) days or as otherwise required, Licensor may remove Licensee's Cable and charge all costs associated with said removal to Licensee. ARTICLE VI. RIGHTS -OF WAY, LEGAL AUTHORITY AND DEFAULT 1. In the event any such franchise, license, permit or consent necessary for the lawful provision of CATV Service is revoked or is hereafter denied to Licensee for any reason, permission to route Licensee's Cable through Licensoe's Duct System shall immediately terminate, Licensee shall, within a reasonable time, remove Licensee's Cable from Licenser's Duct system and Licensor, at its option, may forthwith terminate this Agreement. 2. Upon notice from Licensor to Licensee that the cessation of the use of any duct system has been requested or directed by Federal, state or municipal authorities, permission to route Cable through such duct system shall immediately terminate and Licensee shall forthwith remove Licensee's Cable therefrom. 3. If Licensee shall fail to comply with any of the provisions of this Agreement, including the specification heretofore referred to, or oefaults in any of its obligations under this Agreement, and shall fail within thirty (30) days after written notice from Licensor to correct such default or noncompliance, Licensor may, at its option PAGE 5 a) forthwith terminate this Agreement in its entirety, or, b) at its election, revoke the permit covering the duct or ducts involved in such default or noncompliance, or, c) at Licensor's option, obtain service of an attorney to institute suit of other judicial proceeding to remedy any default by Licensee in its performance of the covenants, terms and conditions of this Agreement. Licensee expressly agrees that it shall pay reasonable attorney's fees and expenses of such legal counsel. ARTICLE VII. FEES 1. For the privilege of placing and maintaining Licensee's Cable in Licensor's Duct System as shown on Exhibits A, B, C and D, Licensee shall pay an initial fee of $18,000, and the sum of $20.00 per year for the next fourteen (14) years, due and payable on October 1, of each year. 2. No additional fees will be paid by Licensee during the term of this Agreement except as provided elsewhere herein. 3. Payment of the $18,000 fee shall be made within thirty (30) days of the execution of this agreement. Failure to pay such amount when due shall constitute a default under this Agreement. ARTICLE VIII. TERM AND TERMINATION OF AGREEMENT 1. This agreement, if not previously terminated in accord- ance with the provisions hereof, shall continue in effect for a term of fifteen (15) years and thereafter until terminated as provided herein. The Agreement may be terminated at the end of said term or at any time thereafter by either party giving to the other party at least (90) days written notice. Upon termination of the agreement, Licensee shall remove Licensee's Cable for the Licensor's Duct System within thirty (30) days of the effective termination date. 2. Licensee may at any time remove Licensee's Cable from Licensor's Duct System bait shall immediately give Licensor written notice of intent of such removal and Licensee's intent PAGE 6 to terminate this Agreement. No credit or refund of any fee shall be allowed Licensee on account of such removal. 3. This Agreement shall be subject to termination by Licensor without notice, or, where circumstances permit, upon five (5) days written notice to Licensee, upon objection being made by or on behalf of any governmental authority asserting prior jurisdictions thereof. ARTICLE IX. FORCE MAJEURE If either party is rendered unable, wholly or in part, by force majeure or other causes herein specified, to carry out its obligations under this Agreement, other than the obligation to make ?ayment of amounts due hereunder, it is agreed that on such party s giving notice and reasonable full particulars of such force majeure in writing to the other party within a reasonable time after the occurrence of the cause relied on, then the obligations of the party giving such notice, so far as they are affected by such force majeure or the causes herein specified, shall be suspended during the continuance of any inability so caused, but for no longer period, and such cause shall so far as possible be remedied with all reasonable dispatch. For purposes of this Article, force majeure means any cause or event not reasonably within the control of either party, including without limitation the following- acts of God, strikes; lockouts; orders of any kind of the government of the United States or of the State of Texas or of any of their departments, agencies or officials, or civil or military auth- orities, insurrectional civil disturbances, epidermis, land- slides, lightning, earthquakes; fires; hurricanes, tornadoes, storms, typhoons, cyclones, waterspouts, floods, washouts, arrests, restraints of government and people, explosions, breakage or accident to machinery and transmission lines or poles. ARTICLE X. INDEMNITY AND INSURANCE 1. Licensee shall indemnify, protect and hold harmless Licensor and other Joint Users of said duct system from and against ar&y and all loss, costs, claims, demands, damage and/or expense arising out of any demand, claim, suit or judgment for damages to property and injury to or death of persons, including the officers, agents and employees of either party hereto and other Joint Users of said duct system, including paymen- made PAGE 7 under any Workers' Compensation law and under any plan for employees' disability and death benefits, which may arise out of or be caused by the erection, maintenance, presence, use or removal of Licensee's Cables or by the proximity of the respec- tive cables, wires, apparatus and appliances of the parties hereto or other Joint Users of said duct system, or arising out of an act or omission of alleged act or omission of Licensee, including any claims and demands of customers of Licensee. 2. Licensee shall carry insurance, at its sole cost and expense, to protect the parties hereto and other Joint Users of said duct system from and against any and all such claims and demands and from and against any and all actions, judgments, costs, expenses and liability of every name and nature which may arise or result, directly or indirectly, from or by reason of the acts or omissions of Licensee hereunder and irrespective of any fault, failure, negligence or alleged negligence in the part of Licensor or of any or the joint users of said duct system. The minimum amounts of such insurance are set out in Section 27-58 of Ordinance No. 78-21 of the City of Denton Ordinances, and the Licensee will comply with the provisions of that section, and as the same may be amended. Licensee shall promptly advise the authorized representative or Licensor of all claims relating to damage to property or injury to or death of persons, arising or alleged to have arisen in any manner by, or directly or indirectly associated with, the erection, maintenance, presence, use or removal of Licensee's property. 3. Licensee shall exercise special precautions to avoid damage to facilities of Licensor and or the Joint Users in said ducts and hereby assumes all responsibility for any and all loss for such damage, Licensee shall make an immediate report to Licensor of the occurrence of any such damage and hereby agrees to reimburse Licensor for the expense incurred in making repairs necessitated thereby. ARTICLE XI. LIMITATION ON ASSIGNMENT AND TRANSFER 1 Licensee shall not assign, transfer or sublet this Agreement, or any of the privileges hereby granted to it, without the prior written consent of Licensor. Provided, however, that Licensor's consent shall not be required to place a mortgage or lien upon the facilities of Licensee for the purp.,se of financing the installation, improvement, maintenance or extension of its system. 2. No use, however extended, of Licensor's Duct System under this Agreement shall create or vest in Licensee any ownership of PAGE 8 property right in Licenser's Duct System, but Licensee's rights therein shall be and remain nothing more than a License. Nothing herein contained shall be construed to compel Licensor to maintain any of its duct system for a period longer than that demanded by its own service requirements. 3. Nothing herein contained shall be construed as affecting the rights or privileges previously conferred by Licensor to others, by contract or otherwise, to use any ducts covered by this Agreement, and Licensor shall have the right to continue to extend such rights or privileges; the use privileges granted hereunder shall at all times be subject to such contracts and arrangements and nothing contained herein shall be construed as affecting the right of Licensor to grant use privileges to such other parties as it may desire to do so. 4. Failure to enforce or insist upon compliance with any of the terms or conditions of this Agreement shall not constitute a general waiver or relinquishment of any such terms or conditions, but the same shall be and remain at all times in full force and effect. 5. Subject to the provisions this Agreement shall extend to assigns of the parties hereto. of paragraph 1 of this Article, and bind the successors and 6. Nothing contained herein shall be construed as affecting the rights conferred or exercised by the parties under present or future governmental authority or regulation. ARTICLE XII. SUPPLEMENTAL OPERATING ROUTINES OR WORKING PRACTICES 1. Nothing in the foregoing shall preclude the parties to this Agreement from preparing such supplemental operating routines or working practices as they may mutually agree to in writing to be necessary or desirable to effectively administer the provisions of this Agreement. ARTICLE XIII. NOTICE 1. Any notice provided in this Agreement ro be given by either party hereto to the other shall be deemed to have been duly gives when made in writing and deposited in the United States Mail, postage prepaid, addressed as follows PAGE 9 TO LICENSEE: TO LICENSOR: Sammons Communications, Inc. City of Denton 205 Industrial Attn: Director of Utilities Denton, Texas 76201 215 East McKinney Denton, Texas 76201 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be duly executed as of the day and year first above written. CITY OF DENTON, TEXAS, LICENSOR ATTEST: TFIFERIUMTERS9 CITY SECRX= APPROVED AS TO LEGAL FOP14: DEBRA ADAMI DRAYOVITCH, CITY ATTORNEY BY: ATTEST SAMMONS COMMUNICATIONS, INC., LICENQVP BY PAGE 10