Pay As You Go - Terms and Conditions601
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City of Denton
RESIDENTIAL PREPAID METERINGTERMS AND CONDITIONS
Eligibility
- All single-phase, non-demand residential customers.
- All postpaid programs (Budget Billing, PAP, Ebill and etc.) will be removed
when transferred to a prepaid account.
- Customers utilizing 320 Amp meters, critical care, solar billing, renewable energy
or Time of Use are not eligible.
New Customers
- Complete application process.
- Minimum payment of $50.00 as a starting credit, monthly fees and application
fees will be required to establish service.
Existing Customers
- Complete application process.
- Any deposit on active postpaid account will be applied against balance or applied
toward starting credit. If amount owed, due in full, or negotiate debt recovery. If
credit is created, it will go toward prepaid account.
- Minimum payment of $50.00 usage in addition to any balances owed.
- If balance is put into debt recovery a negotiated down payment of the balance will
be paid prior to establishing a pre-paid account. 25% of each payment made
going forward will apply towards debt recovery.
- Customer will no longer be mailed a physical bill.
Payments
- Customers can recharge their account at the City of Denton PAYSITE kiosk 24
hours a day, 365 days a year via cash, check, debit or credit card, or go to
www.cityofdenton.com to pay by e-check, credit or debit card. Customers can
also recharge their account at any Money Gram location.
- To ensure timely posting, pay via the payment channels listed above.
- Payments made via channels not listed above will cause delay.
- Return payments will be charged back immediately and may cause interruption of
service.
- Pledges are not credited towards the balance until funds are received.
Billing/Notifications
- All billing, usage and alert information is available at myusage.com
- Customer is responsible for managing and updating notification settings and
contact information.
- Failure to maintain notification settings/contact information may result in
disconnection without further notice.
- Customer will no longer be mailed a physical bill.
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- The prepaid account is calculated daily with daily adjustments of all charges. The
account is reconciled once per month using the applicable rate and adjustments.
- Water usage is estimated until reconciled against actual usage once per month.
Disconnection/Reconnection
- Subject to automatic disconnection any time the account does not have a credit
balance.
- No disconnect or reconnect fees apply.
- Minimum to reconnect services is an established credit balance of $25.00 usage.
- Service will be restored same day, typically within 1 hour after credit balance of
$25.00 is established.
- If payment is not received, account will final after 5 days. Facility charges and
other usage charges will still apply until account finals.
Termination of service/Final Billing
- When services end and account finals, a paper final bill will be issued.
- Any outstanding balance is due.
- If payment is not received, the balance will be sent to collection placement.
- Any credit balance will be refunded in the form of a check.
Conversion to post paid
- Deposit may be charged and due in full on postpaid account.
- Customer will need to pay any account balance or required deposits as a condition
of continued service.