Adding a Payment Method
1 Revised 12/29/2021
Adding Payment Methods
Registered customers can add and save payment methods in order to streamline the payment
process or register for AutoPay or Pay by Text.
1. From the Customer Portal home screen user selects My Profile and Payment Methods.
Or the user can access the Payment Method page by selecting Manage My Accounts. From the list of
users, select the one to add the payment method but clicking on the arrow to the left of the
name and then Edit payment method.
2 Revised 12/29/2021
2. The Saved Payment Methods page displays to allow the user to select the desired type of payment
method. In this example, the user will select Add New Bank.
3. The Add New Bank page appears. The user completes the following information: Bank Name, 9-
digit routing number, bank account number (entered twice to decrease error), account type
(Personal-Checking, Personal-Savings, Commercial-Checking). User can select the Default box to
ensure this payment information takes precedence when the user selects or sets up AutoPay and
Pay by Text. User selects Save Bank Information.
3 Revised 12/29/2021
4. The Saved Payment Methods page appears showing the saved banking payment method. Part of
the account number is masked for security purposes. There are two action buttons, one to Edit and
one to Delete.
5. To add a card payment method, select Add New Credit Card.
4 Revised 12/29/2021
6. User enters the card number, selects the month and year of the card expiration date and enters the
complete billing address associated with the card. User can select the Default box to ensure this
payment information takes precedence when the user selects or sets up AutoPay and Pay by Text.
User selects Save Credit Card Information.
7. The saved payment methods are displayed. If the Default was not checked, the payment method
entered first will be marked as default and can easily be changed by clicking on Edit and selecting a
new default payment method. Multiple payment methods for credit card and bank account can be
added the customer’s profile at any time.